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  • Why support IE6?

    - by TATWORTH
    The question has been raised as to why support IE6? I can give you two reasons, why your client will require IE6 to be supported: While IE6 continues to have above a certain of browsers in use The web application is for a controlled environment that has not been upgraded from IE6 to a later version I personally only use any current or previous version of IE to: To access the Windows Update site As required to test IE compatibility of applications that I write I agree that that the CSS fixes required to support IE6 are undesirable in that they require non-standards compliant CSS. I prefer that my HTML be both XHTML and CSS standards complaint according to the W3C tests. IE9 promises to be not only standards compliant but much better in performance. I am looking forward to its release.

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  • Our work name lately transformed to Revenue from Customer Support... Support? [on hold]

    - by Hollis Nieves
    I have been employeed from the same company (mobile phone business) for quite some time today like a Customer Support Represenative. I also have usually completed nicely until recently and loved the task. Into a Person Support/Revenue middleapproximately we've been converted by May and we've to purchase Television service to clients who call-in about their mobile phone service... They need us to become really manipulative with it. We havent had instruction on it. and our supervisors actually dont understand something about any of it possibly but need us to "Purchase! Purchase! Purchase!" ugggh. At I will become at my work any guidance? Revenue 've never be completed by me and I truly worry losing my work due to my performance. Revenue makes me uneasy... Any feedback could be appreciated

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  • Bookmark these Useful Support Notes

    - by DebaChatterjee-Oracle
    I am often asked by customers whether we have a document or paper on frequently asked Multitenant questions ? Since a FAQ type page needs to be frequently updated we have created a note in My Oracle Support. This note is maintained by Oracle Support and is continuously updated as we find new questions from our customers.  You can access the FAQ page here (1511619.1).  In addition to this page we have also created a master note for the Multitenant Option. This note is a good starting point for learning the basics of Oracle Multitenant. The master note can be accessed here (1519699.1).

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  • Are support for Object.hasOwnProperty and Function.call reliably mutual?

    - by kennebec
    Can anyone tell me if there are any clients (browsers) that define a functioning Object.prototype.hasOwnProperty that do NOT define a Function.prototype.call? That is, must I use belt and suspenders to qualify clients for a certain level of scripting, or will hasOwnProperty do for both? if(Object.hasOwnProperty && Function.call){ // add script } Is support for either of these properties a reliable subset of support for the other?

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  • What is the best solution for remote desktop / visual support?

    - by SchizoDuckie
    We are currently investigating different remote-desktop support solutions to help our clients if they have any problems with our software and I would like some input on the best solutions out there. We have the following needs / wishes: Cross platform Preferrably no installation on the user-end Should penetrate firewalls and not be bothered by antivirus stuff. Should leave no residu behind after support. I know of VNC, logmeinrescue.com, dameware remote control, msn remote desktop and many others, but which one is the best?

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  • How do I create email addresses for all my users using my domain ([email protected])?

    - by user33012
    My client wants to create email addresses for all their dotnetnuke users using their domain. The point is to keep the user's email addresses 'private' while still allowing communication through a public email address that they can control. It's not necessary to have a full webmail interface (although that would be nice). I'm thinking it would be enough just to forward any mail on and just act as a gateway. So if an email was sent to [email protected], it would be forwarded on to the email address associated with the dotnetnuke account with username 'rwain'. Is this possible to do in a shared hosting environment? Or do I need to create some custom mail server that does a conversion of the email address and forwards it?

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  • Time for Some Bleach, Disinfectant, and What Else? [Image]

    - by Asian Angel
    Sometimes working in Tech Support requires a lot of courage (and cleaning supplies)… That’s not a disgusting Mac keyboard. THIS is a disgusting Mac keyboard. [FIXED] [via Reddit - Tech Support Gore] HTG Explains: What The Windows Event Viewer Is and How You Can Use It HTG Explains: How Windows Uses The Task Scheduler for System Tasks HTG Explains: Why Do Hard Drives Show the Wrong Capacity in Windows?

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  • Oracle Linux and Oracle VM pricing guide

    - by wcoekaer
    A few days ago someone showed me a pricing guide from a Linux vendor and I was a bit surprised at the complexity of it. Especially when you look at larger servers (4 or 8 sockets) and when adding virtual machine use into the mix. I think we have a very compelling and simple pricing model for both Oracle Linux and Oracle VM. Let me see if I can explain it in 1 page, not 10 pages. This pricing information is publicly available on the Oracle store, I am using the current public list prices. Also keep in mind that this is for customers using non-oracle x86 servers. When a customer purchases an Oracle x86 server, the annual systems support includes full use (all you can eat) of Oracle Linux, Oracle VM and Oracle Solaris (no matter how many VMs you run on that server, in case you deploy guests on a hypervisor). This support level is the equivalent of premier support in the list below. Let's start with Oracle VM (x86) : Oracle VM support subscriptions are per physical server on which you deploy the Oracle VM Server product. (1) Oracle VM Premier Limited - 1- or 2 socket server : $599 per server per year (2) Oracle VM Premier - more than 2 socket server (4, or 8 or whatever more) : $1199 per server per year The above includes the use of Oracle VM Manager and Oracle Enterprise Manager Cloud Control's Virtualization management pack (including self service cloud portal, etc..) 24x7 support, access to bugfixes, updates and new releases. It also includes all options, live migrate, dynamic resource scheduling, high availability, dynamic power management, etc If you want to play with the product, or even use the product without access to support services, the product is freely downloadable from edelivery. Next, Oracle Linux : Oracle Linux support subscriptions are per physical server. If you plan to run Oracle Linux as a guest on Oracle VM, VMWare or Hyper-v, you only have to pay for a single subscription per system, we do not charge per guest or per number of guests. In other words, you can run any number of Oracle Linux guests per physical server and count it as just a single subscription. (1) Oracle Linux Network Support - any number of sockets per server : $119 per server per year Network support does not offer support services. It provides access to the Unbreakable Linux Network and also offers full indemnification for Oracle Linux. (2) Oracle Linux Basic Limited Support - 1- or 2 socket servers : $499 per server per year This subscription provides 24x7 support services, access to the Unbreakable Linux Network and the Oracle Support portal, indemnification, use of Oracle Clusterware for Linux HA and use of Oracle Enterprise Manager Cloud control for Linux OS management. It includes ocfs2 as a clustered filesystem. (3) Oracle Linux Basic Support - more than 2 socket server (4, or 8 or more) : $1199 per server per year This subscription provides 24x7 support services, access to the Unbreakable Linux Network and the Oracle Support portal, indemnification, use of Oracle Clusterware for Linux HA and use of Oracle Enterprise Manager Cloud control for Linux OS management. It includes ocfs2 as a clustered filesystem (4) Oracle Linux Premier Limited Support - 1- or 2 socket servers : $1399 per server per year This subscription provides 24x7 support services, access to the Unbreakable Linux Network and the Oracle Support portal, indemnification, use of Oracle Clusterware for Linux HA and use of Oracle Enterprise Manager Cloud control for Linux OS management, XFS filesystem support. It also offers Oracle Lifetime support, backporting of patches for critical customers in previous versions of package and ksplice zero-downtime updates. (5) Oracle Linux Premier Support - more than 2 socket servers : $2299 per server per year This subscription provides 24x7 support services, access to the Unbreakable Linux Network and the Oracle Support portal, indemnification, use of Oracle Clusterware for Linux HA and use of Oracle Enterprise Manager Cloud control for Linux OS management, XFS filesystem support. It also offers Oracle Lifetime support, backporting of patches for critical customers in previous versions of package and ksplice zero-downtime updates. (6) Freely available Oracle Linux - any number of sockets You can freely download Oracle Linux, install it on any number of servers and use it for any reason, without support, without right to use of these extra features like Oracle Clusterware or ksplice, without indemnification. However, you do have full access to all errata as well. Need support? then use options (1)..(5) So that's it. Count number of 2 socket boxes, more than 2 socket boxes, decide on basic or premier support level and you are done. You don't have to worry about different levels based on how many virtual instance you deploy or want to deploy. A very simple menu of choices. We offer, inclusive, Linux OS clusterware, Linux OS Management, provisioning and monitoring, cluster filesystem (ocfs), high performance filesystem (xfs), dtrace, ksplice, ofed (infiniband stack for high performance networking). No separate add-on menus. NOTE : socket/cpu can have any number of cores. So whether you have a 4,6,8,10 or 12 core CPU doesn't matter, we count the number of physical CPUs.

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  • Proactive Support Sessions at OUG London and OUG Ireland

    - by THE
    .conf td { width: 350px; border: 1px solid black; background-color: #ffcccc; } table { border: 1px solid black; } tr { border: 0px solid black; } td { border: 1px solid black; padding: 5px; } Oracle Proactive Support Technology is proud to announce that two members of its team will be speaking at the UK and Ireland User Group Conferences this year. Maurice and Greg plan to run the following sessions (may be subject to change): Maurice Bauhahn OUG Ireland BI & EPM and Technology Joint SIG Meeting 20 November 2012 BI&EPM SIG event in Ireland (09:00-17:00) and OUG London EPM & Hyperion Conference 2012 Tuesday 23rd to Wednesday 24th Oct 2012 Profit from Oracle Diagnostic Tools Embedded in EPM Oracle bundles in many of its software suites valuable toolsets to collect logs and settings, slice/dice error messages, track performance, and trace activities across services. Become familiar with several enterprise-level diagnostic tools embedded in Enterprise Performance Management (Enterprise Manager Fusion Middleware Control, Remote Diagnostic Agent, Dynamic Monitoring Service, and Oracle Diagnostic Framework). Expedite resolution of Service Requests as you learn to upload output from these tools to My Oracle Support. Who will benefit from attending the session? Geeks will find this most beneficial, but anyone who raises Oracle technical service requests will learn valuable pointers that may speed resolution. The focus is on the EPM stack, but this session will benefit almost everyone who needs to drill deeper into Oracle software environments. What will delegates learn from the session? Delegates who participate in this session will learn: How to access and run Remote Diagnostic Agent, Enterprise Manager Fusion Middleware Control, Dynamic Monitoring Service, and Oracle Diagnostic Framework. How to exploit the strengths of each tool. How to pass the outputs to My Oracle Support. How to restrict exposure of sensitive information. OUG Ireland BI & EPM and Technology Joint SIG Meeting 20 November 2012 BI&EPM SIG event in Ireland (09:00-17:00) and OUG London EPM & Hyperion Conference 2012 Tuesday 23rd to Wednesday 24th Oct 2012 Using EPM-Specific Troubleshooting Tools EPM developers have created a number of EPM-specific tools to collect logs and configuration files, centralize configuration information, and validate a configured installation (Ziplogs, EPM Registry Editor, [Deployment Report, Registry Cleanup Utility, Reset Configuration Tool, EPMSYS Hostname Check] and Validate [EPM System Diagnostic]). Learn how to use these tools on your own or to expedite Service Request resolution. Who will benefit from attending the session? Anyone who monitors Oracle EPM environments or raises service requests will learn valuable lessons that could speed resolution of those requests. Anyone from novices to experts will benefit from this review of custom troubleshooting EPM tools. What will delegates learn from the session? Learn where to locate and start EPM troubleshooting tools created by EPM developers Learn how to collect and upload outputs of EPM troubleshooting tools. Adapt to history of changes in these tools across time and version. Learn how to make critical changes in configurations. Grzegorz Reizer OUG London EPM & Hyperion Conference 2012 Tuesday 23rd to Wednesday 24th Oct 2012 EPM 11.1.2.2: Detailed overview of new features and improvements in Financial Management products. This presentation is a detailed overview of new features and improvements introduced in Enterprise Performance Management 11.1.2.2 for Financial Management products (Hyperion Financial Managment, Hyperion Planning, Financial Close Management). The presentation will cover a number of new product features from recently introduced configurable dimensionality in HFM to new functionality enhancements in Planning. We'll close the session with an overview of upgrade options from earlier product releases.

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  • Mac OS X Terminal: mouse support?

    - by avetis.kazarian
    Is there a native option (ie. without installing extra soft/package/plugins) to enable mouse support in the Terminal app? Actually, I'm using a lot vim with the option set mouse=a (activating mouse features). But it seems that Terminal don't support all xterm's features. It appears (after some googling) that Terminal had once the mouse support, but I wonder where did it go. N.B: I really want mouse support in Terminal, not only for vim, so please, don't suggest MacVim :]

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  • How do I enable JPEG Support for PHP?

    - by ngache
    My Configure Command doesn't say anything about jpg, nor gif/png, but I can see gif/png support in the output of phpinfo(). I built PHP with --with-gd, but only GIF Support and PNG Support are in the output of phpinfo(), how do I enable JPEG Support?

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  • Microsoft launches IE9 preview – No support for XP

    - by samsudeen
    Microsoft launched the developer preview version of Internet Explorer 9 (IE9) at MIX 10 web conference yesterday.This release is aimed getting the feedback from website designers , developers and other community to make IE9 development better from its previous versions. Microsoft will update the developer preview every eight weeks and the next update is expected on mid of march.So what is new and interesting  about IE9 Chakra Chakra (The new scripting engine of IE9) renders the Java script much faster compared to IE8 and other browsers thus improving the performance significantly.According to Microsoft Chakra renders the java script in background with a separate thread parallel to the main engine which is complete new way of rendering from the current browser technologies Standards Microsoft is desperate to make ( surprisingly!!!) IE9 compliance to  web standards by supporting the open standards such as Accelerated support for HTML5 video support for new web technologies such as CSS3 and SVG2. ACID3 Test IE9 scores (55/100) in its latest ACID3 test which is much better compared to the IE8 score (22/100) but not even  nearer to their rivals Chrome, Opera, and Safari which scores 100/100 in ACID3 testing I am little disappointed over not able to download the  developer preview on my XP machine. The early comments looks much positive for IE9.If you want to explore IE9,check the Microsoft Test drive site  at Microsoft IE9 Test-drive You can also download the IE9 developer preview at Download Preview Join us on Facebook to read all our stories right inside your Facebook news feed.

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  • The Scoop: Oracle E-Business Suite Support on 64-bit Linux

    - by Terri Noyes
    This article addresses frequently asked questions about Oracle E-Business Suite (EBS) 64-bit Linux support.Q:  Which 64-bit Linux OSs are supported for EBS? A: Beginning with Release 12, we support the following 64-bit operating systems for both application and database tiers on x86-64 servers:Oracle Enterprise Linux Red Hat Enterprise Linux SUSE Linux Enterprise Server For EBS Release 11i (and again in Release 12), when the application tier is installed on a certified platform, additional platforms (including the above) may be used for a 64-bit database tier on x86-64 servers. This is an example of a mixed platform architecture (Release 12), or a Split Configuration (Release 11i). Q:  I understand that the EBS application tier code is 32-bit, even for the 64-bit Linux OS -- is this the case?A: It is true that the majority of executables provided as part of our release media on the application tier are 32-bit (as are the Fusion Middleware libraries and objects they depend on).  However, the 'Planning' products have large memory requirements and therefore are 64-bit compiled to take advantage of the larger memory space afforded by the 64-bit OS'es.

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  • New User of UPK?

    - by [email protected]
    The UPK Developer comes with a variety of manuals to help support your organization in the development and deployment of content. The Developer manuals can be found in the \Documentation\Language Code\Reference folder where the Developer has been installed. As of 3.5.x the documentation can also be accessed via the Start menu, Start\Programs\User Productivity Kit\Documentation\Reference. Content Deployment.pdf: This manual provides information on how to deploy content to your audience. Content Development.pdf: This manual provides information on how to create, maintain, and publish content using the Developer. The content of this manual also appears in the Developer help system. Content Player.pdf: This manual provides instructions on how to view content using the Player. The content of this manual also appears in the Player help system. In-Application Support Guide.pdf: This manual provides information on how implement content-sensitive, in-application support for enterprise applications using Player content. Installation & Administration.pdf: This manual provides instructions for installing the Developer in a single-user or multi-user environment as well as information on how to add and manage users and content in a multi-user installation. An Administration help system also appears in the Developer for authors configured as administrators. This manual also provides instructions for installing and configuring Usage Tracking. Upgrade.pdf: This manual provides information on how to upgrade from a previous version to the current version. Usage Tracking Administration & Reporting.pdf: This manual provides instructions on how to manage users and usage tracking reports. - Kathryn Lustenberger, Oracle UPK Outbound Product Management

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  • New database profiling support in ANTS Performance Profiler

    - by Ben Emmett
    In May last year, the ANTS Performance Profiler team added the ability to profile database requests your application makes to SQL Server or Oracle. The really cool thing is that you’re shown those requests in the application’s call tree, so you can see what .NET code caused those queries to run. It’s particularly helpful if you’re using an ORM which automagically generates and runs queries for you, but which doesn’t necessarily do it in the most efficient way possible. Now by popular demand, we’ve added support for profiling MySQL (or MariaDB) and PostgreSQL, so you can see queries run against those databases too. Some of you have also said that you’re using the Devart dotConnect data providers instead of the native .NET ones, so we’ve added support for those drivers too. Hope it helps! For the record, here’s a list of supported connectors (ones in bold are new): SQL Server .NET Framework Data Provider Devart dotConnect for SQL Server Oracle .NET Framework Data Provider Oracle Data Provider for .NET Devart dotConnect for Oracle MySQL / MariaDB MySQL Connector/Net Devart dotConnect for MySQL PostgreSQL Npgsql .NET Data Provider for PostgreSQL Devart dotConnect for PostgreSQL SQL Server Compact Edition .NET Framework Data Provider for SQL Server Compact Edition Devart dotConnect for SQL Server Pro Have we missed a connector or database which you’d find useful? Tell us about it in the comments or by emailing [email protected]. Ben

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  • Brand New Annotations Support

    - by Ondrej Brejla
    Hi all! Today we would like to introduce you our brand new annotation support for NetBeans 7.2. The first thing which is different is the look of annotations in code completion. As you can see, there is a new annotation icon and an annotation type. Because we have a lot of modules with their own annotations, we differ them in code completion window by their type. We support annotations for: ApiGen (legacy PHPDoc annotations), PHPUnit, Doctrine 2 (ORM and ODM) and Symfony 2. Every annotation can be associated with some context. We recognize four of them: function, class/interface (type), method and field. It means that you will get just proper annotations for your class field as well as your global function. Do you have your own annotations? Or do you simply miss some? There is nothing hard to add it in there. We have a simple UI for adding your custom annotations! It's in Tools -> Options -> PHP -> Annotations. Here you can simply add, edit or delete your annotations. When you try to create new one, all fields are prefilled by some default values. So you really don't have to remember "how to use that crazy freemarker syntax". If you are satisfied with your new annotation, you can see it in a code completion window among other annotations. As you can see it has its own "Custom" type. That's all for today and as usual, please test it and if you find something strange, don't hesitate to file a new issue (component php, subcomponent Editor). Thanks.

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  • How best to implement HTML5 support for my validation library

    - by Vivin Paliath
    I have created an annotation-based validation library called regula. There seems to be some amount of interest around the framework and the next thing I'd like to do is to support HTML5 validation. Originally I figured that I would check to see if the browser supported the HTML5 validation that has been specified and to either emulate or delegate to built-in regula equivalents. This is trivial for things like required, but once you start getting into the date-validation, it gets tricky (date widgets, localization, etc.). So I have a few options in front of me: Full HTML5 Shim along with widgets (for date stuff etc.): I feel like this is overkill and essentially reinventing the wheel since this is already covered by things like modernizr. Use HTML5 validation if available (either native, or provided by shim; otherwise ignore): What this means is that if HTML5 validation is available (natively or through a shim) I will use it, otherwise I will ignore it. I'm leaning towards the latter since currently if someone wants to use HTML5 validation, they will most probably require a shim since not all browsers support HTML5. Which option do you think is better?

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  • Why C# does not support multiple inheritance?

    - by Jalpesh P. Vadgama
    Yesterday, One of my friend Dharmendra ask me that why C# does not support multiple inheritance. This is question most of the people ask every time. So I thought it will be good to write a blog post about it. So why it does not support multiple inheritance? I tried to dig into the problem and I have found the some of good links from C# team from Microsoft for why it’s not supported in it. Following is a link for it. http://blogs.msdn.com/b/csharpfaq/archive/2004/03/07/85562.aspx Also, I was giving some of the example to my friend Dharmendra where multiple inheritance can be a problem.The problem is called the diamond problem. Let me explain a bit. If you have class that is inherited from the more then one classes and If two classes have same signature function then for child class object, It is impossible to call specific parent class method. Here is the link that explains more about diamond problem. http://en.wikipedia.org/wiki/Diamond_problem Now of some of people could ask me then why its supporting same implementation with the interfaces. But for interface you can call that method explicitly that this is the method for the first interface and this the method for second interface. This is not possible with multiple inheritance. Following is a example how we can implement the multiple interface to a class and call the explicit method for particular interface. Multiple Inheritance in C# That’s it. Hope you like it. Stay tuned for more update..Till then happy programming.

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  • Need Help With Conflicting Customer Support Goals?

    - by Tom Floodeen
    It seems that every OPS review Customer Support Executives are being asked to improve the customer KPIs while also improving gross margin. This is a tough road for even experienced leaders. You need to reduce your agents research time while increasing their answer accuracy. You want to spend less time training them while growing the number of products and systems being used. You have to deal with increasing service volumes but at the same time you need to focus on creating appropriate service insight. After all, to be a great support center you not only have to be good at answering questions, you also need to be good at preventing them.   Five Key Benefits of knowledge Management in Customer Service will help you start down the path meeting these, and other, objectives. With Oracle Knowledge Products, fully integrated with Oracle’s CRM solutions, you can accomplish both increased  service demand while driving your costs down. And you can handle both while positively impacting the satisfaction and loyalty of your customers.  Take advantage of Oracle to not only provide you with a great integrated tool suite, but also with the vision to drive you down the path of success.

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  • Enabling support of EUS and Fusion Apps in OUD

    - by Sylvain Duloutre
    Since the 11gR2 release, OUD supports Enterprise User Security (EUS) for database authentication and also Fusion Apps. I'll plan to blog on that soon. Meanwhile, the R2 OUD graphical setup does not let you configure both EUS and FusionApps support at the same time. However, it can be done manually using the dsconfig command line. The simplest way to proceed is to select EUS from the setup tool, then manually add support for Fusion Apps using dsconfig using the commands below: - create a FA workflow element with eusWfe as next element: dsconfig create-workflow-element \           --set enabled:true \           --set next-workflow-element:Eus0 \           --type fa \           --element-name faWfe - modify the workflow so that it starts from your FA workflow element instead of Eus: dsconfig set-workflow-prop \           --workflow-name userRoot0 \           --set workflow-element:faWfe  Note: the configuration changes may slightly differ in case multiple databases/suffixes are configured on OUD.

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  • does ubuntu 11.10 is support ns2.29

    - by nasser
    I need your help, I'm a beginner on NS2 , and I'm trying to install ns2.29 on ubuntu 11.10 32bits but i can't. This message appear and installation stopped : Build tcl8.4.11 ============================================================ loading cache ./config.cache checking whether to use symlinks for manpages... no checking whether to compress the manpages... no checking whether to add a package name suffix for the manpages... no checking for gcc... gcc checking whether the C compiler (gcc ) works... yes checking whether the C compiler (gcc ) is a cross-compiler... no checking whether we are using GNU C... yes checking whether gcc accepts -g... yes checking for building with threads... no (default) checking if the compiler understands -pipe... yes checking how to run the C preprocessor... gcc -pipe -E checking for sin... no checking for main in -lieee... yes checking for main in -linet... no checking for net/errno.h... no checking for connect... yes checking for gethostbyname... yes checking how to build libraries... static checking for ranlib... ranlib checking if 64bit support is requested... no checking if 64bit Sparc VIS support is requested... no checking system version (for dynamic loading)... ./configure: 1: Syntax error: Unterminated quoted string tcl8.3.2 configuration failed! Exiting ... Tcl is not part of the ns project. Please see www.Scriptics.com to see if they have a fix for your platform. Anyone can help me?

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