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  • How to manage preventive maintenance planning for external IT support?

    - by code-gijoe
    I am a bit puzzled by the way to handle server upgrade planning for software we maintain on remote sites. This is my case: I work for a software company that has many external clients. We are trying to be more Agile in our development so we plan to release small improvements every quarter and we wish to keep our clients informed of maintenance schedules. Instead of having angry clients that believe there ROI of our support plan is low, we want to be more proactive. Lets say we have 100 machines to take care of, is there some tool to assist me in planing the maintenance with clients? Right now I get a call from a client that is unhappy requesting we upgrade them, that is when we go into panic mode and start making calls. That is when I need to check my calendar, coordinate with the other guys, call a few times, change the date again and again until everyone is happy. Can this be done better?

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  • Thinktecture.IdentityModel: WIF Support for WCF REST Services and OData

    - by Your DisplayName here!
    The latest drop of Thinktecture.IdentityModel includes plumbing and support for WIF, claims and tokens for WCF REST services and Data Services (aka OData). Cibrax has an alternative implementation that uses the WCF Rest Starter Kit. His recent post reminded me that I should finally “document” that part of our library. Features include: generic plumbing for all WebServiceHost derived WCF services support for SAML and SWT tokens support for ClaimsAuthenticationManager and ClaimsAuthorizationManager based solely on native WCF extensibility points (and WIF) This post walks you through the setup of an OData / WCF DataServices endpoint with token authentication and claims support. This sample is also included in the codeplex download along a similar sample for plain WCF REST services. Setting up the Data Service To prove the point I have created a simple WCF Data Service that renders the claims of the current client as an OData set. public class ClaimsData {     public IQueryable<ViewClaim> Claims     {         get { return GetClaims().AsQueryable(); }     }       private List<ViewClaim> GetClaims()     {         var claims = new List<ViewClaim>();         var identity = Thread.CurrentPrincipal.Identity as IClaimsIdentity;           int id = 0;         identity.Claims.ToList().ForEach(claim =>             {                 claims.Add(new ViewClaim                 {                    Id = ++id,                    ClaimType = claim.ClaimType,                    Value = claim.Value,                    Issuer = claim.Issuer                 });             });           return claims;     } } …and hooked that up with a read only data service: public class ClaimsDataService : DataService<ClaimsData> {     public static void InitializeService(IDataServiceConfiguration config)     {         config.SetEntitySetAccessRule("*", EntitySetRights.AllRead);     } } Enabling WIF Before you enable WIF, you should generate your client proxies. Afterwards the service will only accept requests with an access token – and svcutil does not support that. All the WIF magic is done in a special service authorization manager called the FederatedWebServiceAuthorizationManager. This code checks incoming calls to see if the Authorization HTTP header (or X-Authorization for environments where you are not allowed to set the authorization header) contains a token. This header must either start with SAML access_token= or WRAP access_token= (for SAML or SWT tokens respectively). For SAML validation, the plumbing uses the normal WIF configuration. For SWT you can either pass in a SimpleWebTokenRequirement or the SwtIssuer, SwtAudience and SwtSigningKey app settings are checked.If the token can be successfully validated, ClaimsAuthenticationManager and ClaimsAuthorizationManager are invoked and the IClaimsPrincipal gets established. The service authorization manager gets wired up by the FederatedWebServiceHostFactory: public class FederatedWebServiceHostFactory : WebServiceHostFactory {     protected override ServiceHost CreateServiceHost(       Type serviceType, Uri[] baseAddresses)     {         var host = base.CreateServiceHost(serviceType, baseAddresses);           host.Authorization.ServiceAuthorizationManager =           new FederatedWebServiceAuthorizationManager();         host.Authorization.PrincipalPermissionMode = PrincipalPermissionMode.Custom;           return host;     } } The last step is to set up the .svc file to use the service host factory (see the sample download). Calling the Service To call the service you need to somehow get a token. This is up to you. You can either use WSTrustChannelFactory (for the full CLR), WSTrustClient (Silverlight) or some other way to obtain a token. The sample also includes code to generate SWT tokens for testing – but the whole WRAP/SWT support will be subject of a separate post. I created some extensions methods for the most common web clients (WebClient, HttpWebRequest, DataServiceContext) that allow easy setting of the token, e.g.: public static void SetAccessToken(this DataServiceContext context,   string token, string type, string headerName) {     context.SendingRequest += (s, e) =>     {         e.RequestHeaders[headerName] = GetHeader(token, type);     }; } Making a query against the Data Service could look like this: static void CallService(string token, string type) {     var data = new ClaimsData(new Uri("https://server/odata.svc/"));     data.SetAccessToken(token, type);       data.Claims.ToList().ForEach(c =>         Console.WriteLine("{0}\n {1}\n ({2})\n", c.ClaimType, c.Value, c.Issuer)); } HTH

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  • How to install 3d support?

    - by Gonzalo
    I'm trying Natty and after an upgrade I received this message: "Sorry, you don't have 3d support, install it for your graphic hardware to get Unity or please reboot and select 'Classic session' at startup." So I want to install 3D support but I don't know how to. My machine is a Sony Vaio VGN-SR29XN Laptop with Intel Graphics, but I would like to know the general instructions. P.S. : I've no problem with the CLI, I just don't know how to proceed in this particular case (what driver, or program...).

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  • Sesame update du jour: SL 4, OOB, Azure, and proxy support

    - by Fabrice Marguerie
    I've just published a new version of Sesame Data Browser. Here's what's new this time: Upgraded to Silverlight 4 Can run out-of-browser (OOB), with elevated permissions. This gives you an icon on your desktop and enables new scenarios. Note: The application is unsigned for the moment. Support for Windows Azure authentication Support for SQL Azure authentication If you are behind a proxy that requires authentication, just give Sesame a new try after clicking on "If you are behind a proxy that requires authentication, please click here" An icon and a button for closing connections are now displayed on connection tabsSome less visible improvements Here is the connection view with anonymous access: If you want to access Windows Azure tables as OData, all you have to do is use your table storage endpoint as the URL, and provide your access key: A Windows Azure table storage address looks like this: http://<your account>.table.core.windows.net/ If you want to browse your SQL Azure databases with Sesame, you have to enable OData support for them at https://www.sqlazurelabs.com/ConfigOData.aspx. I won't show how it works because it's already been done in several places over the Web. Here are pointers: OData.org: Got SQL Azure? Then you've got OData OakLeaf Systems: Enabling and Using the OData Protocol with SQL Azure Patrick Verbruggen: Creating an OData feed for your Azure databases Shawn Wildermuth: SQL Azure's OData Support Jack Greenfield: How to Use OData for SQL Azure with AppFabric Access Control You can choose to enable anonymous access or not. When you don't enable anonymous access, you have to provide an Issuer name and a Secret key, and optionally an Security Token Service (STS) endpoint: Excerpt from Jack Greenfield's blog: To enable OData access to the currently selected database, check the box labeled "Enable OData". When OData access is enabled, database user mapping information is displayed at the bottom of the form.Use the drop down list labeled "Anonymous Access User" to select an anonymous access user. If an anonymous access user is selected, then all queries against the database presented without credentials will execute by impersonating that user. You can access the database as the anonymous user by clicking on the link provided at the bottom of the page. If no anonymous access user is selected, then the OData Service will not allow anonymous access to the database.Click the link labeled "Add User" to add a user for authenticated access. In the pop up panel, select the user from the drop down list. Leave the issuer name empty for simple authentication, or provide the name of a trusted Security Token Service (STS) for federated authentication. For example, to federate with another ACS based STS, provide the base URI for the STS endpoint displayed by the Windows Azure AppFabric Portal for the STS.Click the "OK" button to complete the configuration process and dismiss the pop up panel. When one or more authenticated access users are added, the OData Service will impersonate them when appropriate credentials are presented. You can designate as many authenticated access users as you like. The OData Service will decide which one to impersonate for each query by inspecting the credentials presented with the query.Next time I'll give an overview of how Sesame Data Browser is built.In the meantime, happy data browsing!

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  • YAHOO and BING support for Index, Image and Mobile sitemaps

    - by kishore
    I know Google webmaster supports submitting Image, mobile, video and other types of sitemaps. YAHOO also mentions about mobile site map here. But does it support Image and video sitemaps. I could not find if BING supports any of these types other than XML sitemaps. Can someone please point me to any documentation on submitting Index, Image and Mobile sitemaps. Also does YAHOO and Bing support index sitemap files?

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  • Google sort un outil qui permet le support de WebM dans IE9, en collaboration avec Microsoft

    Google sort un outil qui permet le support de WebM dans IE9 En collaboration avec Microsoft Quelques jours après la sortie du navigateur de Microsoft Internet Explorer 9 en version finale, Google propose une version préliminaire d'un outil permettant le support du format vidéo open source WebM. L'application, baptisée WebM Media Foundation (MF) Components for Microsoft Internet Explorer 9, utilise l'API Microsoft Media Foundation pour permettre une intégration transparente avec Windows de WebM. A signaler, la réalisation de cet outil a été faite en étroite collaboration avec Microsoft. Etant donné que l'applicatio...

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  • YAHOO and BING support for Index, Image and Mobile sitemaps

    - by kishore
    I know Google webmaster supports submitting Image, mobile, video and other types of sitemaps. YAHOO also mentions about mobile site map here. But does it support Image and video sitemaps. I could not find if BING supports any of these types other than XML sitemaps. Can someone please point me to any documentation on submitting Index, Image and Mobile sitemaps. Also does YAHOO and Bing support index sitemap files?

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  • Entity framework support for table valued functions and thus full text

    - by simonsabin
    One of my most popular posts with over 10, 000 hits is how to enable full text when using LINQ to SQL http://sqlblogcasts.com/blogs/simons/archive/2008/12/18/LINQ-to-SQL---Enabling-Fulltext-searching.aspx , core to this is the use of a table valued function. I’m therefore interested to see that Entity Framework will support table valued functions in the next release for more details have a read of the efdesign blog http://blogs.msdn.com/b/efdesign/archive/2011/01/21/table-valued-function-support...(read more)

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  • C++ Programming: Better Accessibility with High DPI Support and MFC 10

    A number of factors are driving the requirement for applications to correctly support high DPI settings--increased monitor resolutions are making it more difficult for users to read text on the screen, compliance with disability access legislation is an increasingly important factor for corporations, and users are now expecting applications to behave well at higher DPI settings. MFC 10 and Visual C++ 2010 have built-in support for high DPI, making the development of a DPI-aware application quicker and more simple.

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  • Support ARMv7 instruction set in Windows Embedded Compact applications

    - by Valter Minute
    On of the most interesting new features of Windows Embedded Compact 7 is support for the ARMv5, ARMv6 and ARMv7 instruction sets instead of the ARMv4 “generic” support provided by the previous releases. This means that code build for Windows Embedded Compact 7 can leverage features (like the FPU unit for ARMv6 and v7) and instructions of the recent ARM cores and improve their performances. Those improvements are noticeable in graphics, floating point calculation and data processing. The ARMv7 instruction set is supported by the latest Cortex-A8, A9 and A15 processor families. Those processor are currently used in tablets, smartphones, in-car navigation systems and provide a great amount of processing power and a low amount of electric power making them very interesting for portable device but also for any kind of device that requires a rich user interface, processing power, connectivity and has to keep its power consumption low. The bad news is that the compiler provided with Visual Studio 2008 does not provide support for ARMv7, building native applications using just the ARMv4 instruction set. Porting a Visual Studio “Smart Device” native C/C++ project to Platform Builder is not easy and you’ll lack many of the features that the VS2008 application development environment provides. You’ll also need access to the BSP and OSDesign configuration for your device to be able to build and debug your application inside Platform Builder and this may prevent independent software vendors from using the new compiler to improve their applications performances. Adeneo Embedded now provides a whitepaper and a Visual Studio plug-in that allows usage of the new ARMv7 enabled compiler to build applications inside Visual Studio 2008. I worked on the whitepaper and the tools, with the help of my colleagues and now the results can be downloaded from Adeneo Embedded’s website: http://www.adeneo-embedded.com/OS-Technologies/Windows-Embedded (Click on the “WEC7 ARMv7 Whitepaper tab to access the download links, free registration required) A very basic benchmark showed a very good performance improvement in integer and floating-point operations. Obviously your mileage may vary and we can’t promise the same amount of improvement on any application, but with a small effort on your side (even smaller if you use the plug-in) you can try on your own application. ARMv7 support is provided using Platform Builder’s compiler and VS2008 application debugger is not able to debut ARMv7 code, so you may need to put in place some workaround like keeping ARMv4 code for debugging etc.

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  • "ODM" - One of the Support team's most valued acronyms

    - by graham.mckendry(at)oracle.com
    If you submit technical service requests (SRs) through the My Oracle Support portal, you may often see the term "ODM" used in updates from our Support team. ODM is an acronym for "Oracle Diagnostic Methodology", which defines a standard problem solving approach that all of Oracle Support uses for every technical SR. ODM provides a number of benefits to the SRs - both for the Support organization and for the customer - including a consistent approach, higher quality, justified solutions, and ultimately faster resolution. Screenshot: Example of an ODM "Issue Clarification" activity in a service request The Oracle Diagnostic Methodology applies to both categories of technical SRs: Consultative (question-answer topics) and Problem-Solution. There are a few KM Notes that describe the steps of ODM, however to keep things simple (and since those KM Notes appear to be a bit outdated), I'll summarize the ODM stages here as follows: Consultative ODM - Three mandatory stages: ODM Question: Clarification of the customer's exact question. ODM Answer: Thorough answer to the customer's question. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. Problem-Solution ODM - Eight mandatory stages: ODM Issue Clarification: Clarification of the reported issue, including the symptoms, the steps to reproduce, and an outline of the business impact ODM Issue Verification: Confirmation of the issue being verified based on proof provided by the customer, such as screenshots, log files, or reproducing the issue during an Oracle Web Conference. ODM Cause Determination: Succinct outline of the root cause of the issue. ODM Cause Justification: Explanation as to why the root cause applies to this particular situation. ODM Proposed Solution(s): Succinct outline of the potential solution(s) to resolve the issue. ODM Proposed Solution(s) Justification: Explanation of why the proposed solution(s) will in fact resolve the issue. ODM Solution Action Plan: Detailed numbered instructions on how to execute the proposed solutions. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. During these stages, you may see other optional ODM-related activities such as "ODM Data Collection", "ODM Action Plan", "ODM Research", and "ODM Test Case". Again, these structured tags help ensure a uniform methodology across your SRs. With this knowledge you should be able to develop better predictability of what's coming next in your SRs, as well as what you can do to help expedite the resolution process.

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  • Open Source MongoDB Gets Commercial Support

    <b>Database Journal:</b> "One of the key elements that helps to enable open source software applications to gain broader enterprise usage is the availability of commercial support options. In the case of the open source MongoDB NoSQL database, that commercial support is now coming from project backer 10gen."

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  • Flash Player 10.2 disponible en version définitive : nouvelle API vidéo et support de l'accélération matérielle graphique

    Flash Player 10.2 disponible en version définitive Support de l'accélération matérielle graphique et nouvelle API pour des vidéos plus performantes Mise à jour du 10/02/2011 par Idelways La version 10.2 de Flash Player est disponible. Cette version intègre notamment le support stable de l'accélération matérielle graphique et l'intégration de la nouvelle API Stage Video. Cette API permet de produire des vidéos de haute-résolution dites « composites » combinées avec d'autres éléments comme du texte et du graphique, sans ralentir le déroulement de la vidéo et avec une utilisation CPU raisonnable. L'affichage...

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  • Groovy support in Java EE projects

    - by Martin Janicek
    As requested in the issue 144038, I've implemented support for Groovy in a Java enterprise projects. You should be able to combine Java/Groovy files, run them and thanks to the new Groovy JUnit tests support you can also run groovy tests together with your existing Java tests. I hope it will make your enterprise development (and especially enterprise testing) easier and more productive. Note: The changes will be propagated to the NetBeans daily build in a few days, so please stay in touch!

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  • Relaying to tech "support" that computer is actually broken.

    - by Sion
    First some background: I have a Dell Inspiron 15R M050, it is still under the Dell limited warranty and the Best Buy Extended warranty. I am currently dual booting Debian Squeeze and Windows 7, the only reason I go into Windows is to play video games specifically steam games. Issue: When I play my games in Windows I am capable of playing for anywhere from 5 minutes to 2 hours before I suffer a hard-lock. I cannot alt-tab, ctrl-alt-delete, ctrl-shift-escape do anything for 2-3 minutes. After this hard-lock period everything runs fine, I can continue the game for probably another hour at least before I suffer another lock. Games: Borderlands, Splinter Cell: Chaos Theory, Starcraft 2, Garrys Mod What I have tried: Running the diagnostic suite in the dell bios, restoring the OEM Windows recovery partition on the HD, fresh installing Windows 7 Professional, updating BIOS, Calling tech support and having them run a software Hardware Diagnostics suite. The question: I think from the research that I have performed that it might be a lack of thermal paste on the CPU, would I be able to go to Best Buy and have them do a hardware diagnostic from the hardware level then have them be able to tell Dell that there is a hardware issue? Or would there be a different problem?

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  • Agile Development Requires Agile Support

    - by Matt Watson
    Agile developmentAgile development has become the standard methodology for application development. The days of long term planning with giant Gantt waterfall charts and detailed requirements is fading away. For years the product planning process frustrated product owners and businesses because no matter the plan, nothing ever went to plan. Agile development throws the detailed planning out the window and instead focuses on giving developers some basic requirements and pointing them in the right direction. Constant collaboration via quick iterations with the end users, product owners, and the development team helps ensure the project is done correctly.  The various agile development methodologies have helped greatly with creating products faster, but not without causing new problems. Complicated application deployments now occur weekly or monthly. Most of the products are web-based and deployed as a software service model. System performance and availability of these apps becomes mission critical. This is all much different from the old process of mailing new releases of client-server apps on CD once per quarter or year.The steady stream of new products and product enhancements puts a lot of pressure on IT operations to keep up with the software deployments and adding infrastructure capacity. The problem is most operations teams still move slowly thanks to change orders, documentation, procedures, testing and other processes. Operations can slow the process down and push back on the development team in some organizations. The DevOps movement is trying to solve some of these problems by integrating the development and operations teams more together. Rapid change introduces new problemsThe rapid product change ultimately creates some application problems along the way. Higher rates of change increase the likelihood of new application defects. Delivering applications as a software service also means that scalability of applications is critical. Development teams struggle to keep up with application defects and scalability concerns in their applications. Fixing application problems is a never ending job for agile development teams. Fixing problems before your customers do and fixing them quickly is critical. Most companies really struggle with this due to the divide between the development and operations groups. Fixing application problems typically requires querying databases, looking at log files, reviewing config files, reviewing error logs and other similar tasks. It becomes difficult to work on new features when your lead developers are working on defects from the last product version. Developers need more visibilityThe problem is most developers are not given access to see server and application information in the production environments. The operations team doesn’t trust giving all the developers the keys to the kingdom to log in to production and poke around the servers. The challenge is either give them no access, or potentially too much access. Those with access can still waste time figuring out the location of the application and how to connect to it over VPN. In addition, reproducing problems in test environments takes too much time and isn't always possible. System administrators spend a lot of time helping developers track down server information. Most companies give key developers access to all of the production resources so they can help resolve application defects. The problem is only those key people have access and they become a bottleneck. They end up spending 25-50% of their time on a daily basis trying to solve application issues because they are the only ones with access. These key employees’ time is best spent on strategic new projects, not addressing application defects. This job should fall to entry level developers, provided they have access to all the information they need to troubleshoot the problems.The solution to agile application support is giving all the developers limited access to the production environment and all the server information they need to see. Some companies create their own solutions internally to collect log files, centralize errors or other things to address the problem. Some developers even have access to server monitoring or other tools. But they key is giving them access to everything they need so they can see the full picture and giving access to the whole team. Giving access to everyone scales up the application support team and creates collaboration around providing improved application support.Stackify enables agile application supportStackify has created a solution that can give all developers a secure and read only view of the entire production server environment without console or remote desktop access.They provide a web application that provides real time visibility to the important information that developers need to see. An application centric view enables them to see all of their apps across multiple datacenters and environments. They don’t need to know where the application is deployed, just the name of the application to find it and dig in to see more. All your developers can see server health, application health, log files, config files, windows event viewer, deployment history, application notes, and much more. They can receive email and text alerts when problems arise and even safely query your production databases.Stackify enables companies that do agile development to scale up their application support team by getting more team members involved. The lead developers can spend more time on new projects. Application issues can be fixed quicker than ever. Operations can spend less time helping developers collect server information. Agile application support starts with Stackify. Visit Stackify.com to learn more.

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  • Skype support and dead parrot sketches

    - by Greg Low
    We as an industry have a lot to answer for. One thing is the level of support provided for users. Here's the conversation I'm having with Skype right now. It feels like being in a Monty Python skit. I was really hoping that when Microsoft purchased Skype that things might improve. 8:33:44 PM greglowInitial Question/Comment: Subscriptions (Unlimited Country, Unlimited Europe, Unlimited Region, Unlimited World)8:33:44 PM SystemThank you for contacting Skype Customer Support!8:33:49 PM SystemDonna Faye has joined this session!8:33:50 PM SystemConnected with Donna Faye8:33:50 PM SystemThank you for contacting Skype Customer Support!8:33:54 PM SystemPlease hold for the next available Live Support Agent.8:33:59 PM Donna FayeHello! Welcome to Skype Live Support! My name is Donna L. How may I help you?8:34:09 PM greglowI've got a subscription (skypename greglow)8:34:21 PM greglowIt's set to auto-renew8:34:45 PM greglowWhy have I been getting messages about my Skype number expiring, if it's set to renew automatically8:34:54 PM greglowand has recently renewed automatically8:35:09 PM Donna FayeThank you for the information.8:35:29 PM Donna FayeTo better assist you may I know your Skype name, please?8:35:37 PM greglowgreglow8:35:44 PM Donna FayeThank you.8:36:14 PM Donna FayeI understand your concern that you receive an email notification stating that your calling subscription will about to expire. Am I right?8:36:43 PM greglowNo, I got an email telling me that one of my Skype numbers was going to expire8:37:08 PM greglowWhen I went to the website, it said it was part of the subscription and the subscription was set to auto-renew8:37:18 PM greglowThe subscription auto-renewed on Oct XXth8:37:24 PM greglowBut the number still expired8:37:43 PM greglowWhen I logged on today, it said that the number had expired and that I had 52 days left to reactivate it8:37:58 PM greglowI did that but am trying to understand why that happens at all8:38:36 PM greglowWhy do you expire numbers that are part of auto-renewing subscriptions?8:39:49 PM Donna FayeUpon checking your account, your calling subscription link to three Online Numbers.8:39:55 PM greglowcorrect8:40:10 PM greglowbut until an hour or so ago, one of them had expired. why?8:40:54 PM Donna FayeLet me explain to you that now Online Number are detach to a calling subscription unlike before it was attach to the calling subscription so therefore each Online Number will recur individually.8:41:29 PM Donna FayeUpon checking your account it shows that all your Online Number will expire on October XX, 20138:41:44 PM Donna FayeIf you don't want to be charged again for you can cancel it anytime.8:41:59 PM greglowI have set it to charge automatically8:42:06 PM greglowso why do the numbers expire?8:42:32 PM Donna FayeNo they are not expired they are all active.8:42:33 PM greglowif there is an automatic payment set up, why does anything expire?8:42:52 PM greglowyes, but one of them was expired, and I only fixed it a few hours ago8:43:07 PM greglowI'm trying to understand why it expired8:44:54 PM Donna FayeThe email you got just notify you that you should have good enough funding source of your calling subscription and Online Number in order for this to recur.8:45:12 PM greglowAgreed. I did that but the number still expired. Why?8:45:38 PM Donna FayeHowever do not worry on this hence all Online Number are active and not expired.8:45:41 PM greglowWhen I logged on today it said that the number had expired and that I had 52 days left to reactivate it. Why did that happen?8:46:14 PM Donna FayeMay I know the Online Number you are pertaining, please?The number that had expired was (07) XXXX XXXX (Australia)8:49:19 PM Donna FayeOkay, do not worry on this Online Number because this will expire on October XX, 2013.8:49:38 PM Donna FayeThank you for all the information.8:49:46 PM greglowI understand that it won't expire now until next year. I'm trying to understand why it stopped working this time8:49:51 PM greglowso I can avoid that next time8:50:39 PM Donna FayeWhat do yo stop working, you mean that Online Number is unable to be reach out?8:50:59 PM Donna Faye*what do you mean by stop working8:51:18 PM greglowThe Skype number +61 7 XXXX XXXX stopped working because it expired8:51:32 PM Donna FayeNo, this into expired.8:51:34 PM greglowI'm trying to understand why it expired8:51:50 PM greglowSorry I don't follow "this into expired"8:52:39 PM Donna FayeLet me inform you that this Online Number is not expired.8:52:54 PM Donna FayePlease disregard the notification you see on your Skype account.8:53:02 PM greglowSorry, this is getting very frustrating. I already told you I fixed it today. I want to know why it happened.8:53:20 PM Donna FayeHence I can rest assured you that this is active until October XX, 2013.8:53:21 PM greglowSo I can avoid it happening again, on this account, or on our other accounts8:53:34 PM greglowCan I speak to someone who really understands this please?Donna FayeSkype send a notification to Skype users for their Skype product in order for them to be aware the expiration of your product however your Online Number still active on your account hence when your calling subscription Unlimited World recur your Online Number also recur. 8:57:59 PM Donna Faye I do apologize for this matter, please allow me to resolve this issue for you. 9:02:48 PM greglow My question is still the same: if it's set to auto-pay, why did it expire? 9:03:50 PM greglow Why did it stop working? Why did I have to "reactivate" it? 9:04:08 PM greglow Why didn't it just keep working if it's set to auto-pay? 9:04:30 PM greglow This isn't a difficult concept 9:04:34 PM Donna Faye Let me clarify to you that this is not the really expired what is emphasizing on this is when you don't have good enough funding source when you calling subscription recur the Online Number will possibly expired but seem that you have a good funding source then this will continue until 2013. 9:05:10 PM greglow When I logged on today, it was not working, and your website said it had expired and that I had 52 days left to reactivate it 9:05:17 PM greglow Why?and so on, and so on, and so on.... 

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  • Developing web application with time zones support

    - by outcoldman
    When you develop web application you should know that client PCs can be located anywhere on earth. Even if you develop app just for your country users you should remember it (in Russia now we have 9 time zones, before 28 of March we had 11 time zones). On big sites with many members do it very easy – you can place field “time zone” in member profile, in Sharepoint I saw this solution, and many enterprise app do it like this. But if we have simple website with blog publications or website with news and we don’t have member profiles on server, how we can support user’s time zones? I thought about this question because I wanted to develop time zone support on my own site. My case is ASP.NET MVC app and MS SQL Server DB. First, I started from learning which params we have at HTTP headers, but it doesn’t have information about it. So we can’t use regional settings and methods DateTime.ToLocalTime and DateTime.ToUniversalTime until we get user time zone on server. If we used our app before without time zones support we need to change dates from local time zone to UTC time zone (something like Greenwich Mean Time). Read more...(Redirect to http://outcoldman.ru)

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  • Crowdsourcing MVVM Light Toolkit support

    - by Laurent Bugnion
    Considering the number of emails that are sent to me asking for support for MVVM Light toolkit, I find myself unable to answer all of them in sufficient time to make me feel good. In consequence, I started to send the following message in response to support queries, either per email or on the MVVM Light Codeplex discussion page. Hi, I am doing my best to answer all the questions as fast as possible. I receive a lot of them, however, and cannot reply to everyone fast enough to make me happy. Due to this, I would like to encourage you to post your question on StackOverflow, and tag it with the tag mvvm-light. StackOverflow is an awesome site where tons of developers help others with their technical question. http://stackoverflow.com/questions/tagged/mvvm-light I will monitor this tag on the StackOverflow website and do my best to answer questions. The advantage of StackOverflow over the Codeplex discussion is the sheer number of qualified developers able to help you with your questions, the visibility of the question itself, and the whole StackOverflow infrastructure (reputation, up- or down-vote, comments, etc) Thanks! Laurent Bug reports Regarding bug reports, feel free to continue to send them to the Codeplex site (preferred), or to me directly. I hope that this will help all support queries to be answered faster, and with the great quality for which the StackOverflow users are known!   Laurent Bugnion (GalaSoft) Subscribe | Twitter | Facebook | Flickr | LinkedIn

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  • SQL SERVER – Standards Support, Protocol, Data Portability – 3 Important SQL Server Documentations for Downloads

    - by pinaldave
    I have been working with SQL Server for more than 8 years now continuously and I like to read a lot. Some time I read easy things and sometime I read stuff which are not so easy.  Here are few recently released article which I referred and read. They are not easy read but indeed very important read if you are the one who like to read things which are more advanced. SQL Server Standards Support Documentation The SQL Server standards support documentation provides detailed support information for certain standards that are implemented in Microsoft SQL Server. Microsoft SQL Server Protocol Documentation The Microsoft SQL Server protocol documentation provides technical specifications for Microsoft proprietary protocols that are implemented and used in Microsoft SQL Server 2008. Microsoft SQL Server Data Portability Documentation The SQL Server data portability documentation explains various mechanisms by which user-created data in SQL Server can be extracted for use in other software products. These mechanisms include import/export functionality, documented APIs, industry standard formats, or documented data structures/file formats. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Documentation, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • Email Alias [email protected] Replaced with New Oracle Certification Support Tool

    - by Paul Sorensen
    All Oracle Certification customer service issues previously sent to [email protected], [email protected], [email protected], or [email protected], should now be submitted as service requests via the new request tool. Support via these email aliases ends today. Managing candidate communications via this tool will enable better issue tracking capabilities and ensure that all issues are handled quickly and efficiently. The integrated tool will also help us to more easily research historical and related issues to enable improved certification communications and business processes. For now, questions related to Java, Oracle Solaris (Cluster), MySQL, NetBeans or OpenOffice.org exam or certification, will still be sent to [email protected] and resolved via email. Questions related to the status of an Oracle Certification Success Kit, will still be sent to [email protected] and resolved via email. ?We are excited about this new offering and ?c?o?n?t?i?n?u?e? ??t?o??????? ?w?o?r?k? ?t?o?w?a?r?d ?improve?d customer ?s?e?r?v?i?c?e?? for our OCP community. Thank you for your cooperation! Quick View of Oracle Certification Customer Support Oracle Certification Support: All issues that previously would have been sent to [email protected] [email protected]: All questions on Java, Oracle Solaris (Cluster), MySQL, NetBeans, OpenOffice.org exams and certifications [email protected]: All questions on the status of your Oracle Certification Success Kit

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