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  • creating decision tree based troubleshooting documentation?

    - by Joseph
    We troubleshoot a lot of server and network issues and follow a loose set of steps on what to do in different cases. With more and more people and responsibility, the need for standardization is needed so we don't miss something. I know I could accomplish what I want using flowcharts, but I'd like to do something similar to a "Choose Your Own Adventure" style. I think this is pretty much the same as what support call centers seem to do. Are there any tools to make creating such documentation easier? I'm looking for a web based approach if possible.

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  • ubuntu input/output error

    - by rplevy
    I'm having a problem with Ubuntu that I'm finding hard to troubleshoot for reasons that will become clear: reboot -bash: /sbin/reboot: Input/output error dmesg -bash: /bin/dmesg: Input/output error ps -e ps: error while loading shared libraries: /lib/libproc-3.2.8.so: cannot read file data: Input/output error lsof -bash: /usr/bin/lsof: Input/output error fsck -bash: /sbin/fsck: Input/output error badblocks -bash: /sbin/badblocks: Input/output error So I can't see what is going on, and I can't remotely reboot. What can I do to get to the bottom of this? Interestingly: init 0 Segmentation fault I can cat /var/syslog but not /var/log/messages or several other important files. less and more don't work, neither do tail or head, etc.

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  • Lighttpd not starting - no error

    - by Furism
    I recently installed Lighttpd on Ubuntu Server 10.04 x86_64 and created several websites. What I do is include /etc/lighttpd/vhost.d/*.conf and put a configuration file for each website in that directory. The problem I have is when I "service lighttpd start" I get the message that the service started, there is no error message: root@178-33-104-210:~# service lighttpd start Syntax OK * Starting web server lighttpd [ OK ] But then if I take a look at the services listening, Lighttpd is nowhere to be seen: root@178-33-104-210:~# netstat -tap Active Internet connections (servers and established) Proto Recv-Q Send-Q Local Address Foreign Address State PID/Program name tcp 0 0 localhost:mysql *:* LISTEN 829/mysqld tcp 0 0 *:ftp *:* LISTEN 737/vsftpd tcp 0 0 *:ssh *:* LISTEN 739/sshd tcp6 0 0 [::]:ssh [::]:* LISTEN 739/sshd So I'm looking at ways I could troubleshoot this. I checked in /var/log/lighttpd/error.log and there's nothing in it. Edit: Sorry, I indicated I use CentOS but it's actually Ubuntu Server (I usually use CentOS but had to go with Ubuntu for that one).

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  • SharePoint / SQL Server "out of memory" error

    - by aardvark
    After months of preparation, we launched a new SharePoint intranet portal today. Immediately, some users began getting a "server out of memory" error when they tried to log in. The SharePoint server appeared to be fine, but the SQL Server was reporting 100% memory use. (It has 4 GB.) We rebooted the server and have not had further memory problems, though memory usage is hovering around 60% or above. I'm not convinced that we have solved the problem; I suspect it may return Monday morning when the whole staff tries to log in again. I'm not a database guy, and I'm stumped about how to troubleshoot this. Do we need more memory, or is there somewhere I should look to reduce memory usage?

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  • What does the fan speed sensor really report?

    - by T. Verron
    I have an overheating issue on my netbook (ASUS EeePC 1015PW), which I'm trying to troubleshoot. Using lm-sensors while overheating gave me this output : acpitz-virtual-0 Adapter: Virtual device temp1: +86.0°C (crit = +100.0°C) eeepc-isa-0000 Adapter: ISA adapter fan1: 4089 RPM coretemp-isa-0000 Adapter: ISA adapter Core 0: +82.0°C (crit = +100.0°C) Core 1: +80.0°C (crit = +100.0°C) But I can't hear the fan. So I enabled manual pwm controling and set the fan to full speed, and after a few minutes I got this output : acpitz-virtual-0 Adapter: Virtual device temp1: +65.0°C (crit = +100.0°C) eeepc-isa-0000 Adapter: ISA adapter fan1: 4016 RPM coretemp-isa-0000 Adapter: ISA adapter Core 0: +62.0°C (crit = +100.0°C) Core 1: +58.0°C (crit = +100.0°C) And this time I could hear the fan spinning. So there's quite obviously an issue with either fan control or fan monitoring. Hence the question : what kind of physical information does the fan sensor really report? Thank you PS. I should have added that the computer is a small, hard-to-disassemble netbook, so I can't and don't want to try experiments like "block the fan and see what the sensor reports".

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  • Quickbooks and Cisco ASA 5505

    - by user41516
    I have a Cisco ASA 5505, and everything has seemed to function fine, however I have had problems with Quickbooks 2008 running super slow over the network (Samba) and narrowed it down to the Cisco box. Other Samba transfers seem to be pretty fast, and the Quickbooks file is not very large at all (<25 MB), and other Samba transfers seem to be fine. However, I'm not sure if Quickbooks uses another protocol or if there are other ports that need to be opened. Can anybody give me any clues on how to resolve or troubleshoot the problem or have any prior experience with running Quickbooks over a network?

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  • Cannot access any remote resource after connecting to Cisco VPN on Vista

    - by Deepak Singh Rawat
    I have installed Cisco vpn client version 5.0.07.0290 on Vista Business SP2. I am able to successfully connnect to the vpn. But after connecting I am not able to access any resource in the vpn (like database, other computers in the network etc.). I have tried the following without any success : Older versions of the client Other vpn clients like Shrewsoft : same issue as the cisco vpn client Disabled Internet Connection Sharing service Installed the client in the root administrator account Run the installer as administrator Run the vpngui and ipsecdialer in XP compatibility mode and as administrator I am not sure how to troubleshoot this issue. Can somebody please help me in troubleshooting this issue? P.S : I've Zonealarm firewall, can that be an issue?

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  • Hyper-V Guests suddenly stopped working

    - by Anton Gogolev
    Hi! Here's my configuration: Windows Server 2008 R2 Standard as a host OS, and two guests VMs running the same exact OS. Yesterday, Trial Activation on all OSes has expired and quite naturally all machines shut down. I rearmed the host, but cannot log on to either guest VMs. From what I see, they start up normally (State is listed as Running) but CPU Usage seems to be stuck at 3% and when I connect to it all I see is black textmode screen with cursor blinking. One of my VMs has several snapshots, and when I revert back, it starts up normally. Moreover, "reference VM" (the one I cloned these two VMs from) starts up just normally. How can I troubleshoot this issue?

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  • Windows Server 2008 R2 permissions: Users can't write despite being administrators

    - by Matias Nino
    We just set up a new R2 server and created a bunch of local user accounts on it that are part of the administrator's group. We then set permissions on some shares and folders to allow FULL CONTROL to anyone from the administrator's group. However, the users cannot write to these folders when logged on. On some folders on the C:\ they are prompted for consent in order to gain permission to read them. Any ideas? Are there any tools that would help me troubleshoot this? Thanks in advance for any tips.

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  • What is causing Error 15165 in my MSSQL Transactional Replication subscription agent?

    - by Ryan
    Microsoft SQL Server 2008 (SP1) Standard running on Windows 2008. Bidirectional transactional replication is set up between two servers. One of the subscription agents just started getting error 15164. The results of sp_helpsubscriptionerrors is: Source: MSSQL_ENG Error: 15165 Text: Could not find object '(null)' or you do not have permission. Command Id: 320 I have made sure that the SQL Server agent login has both Windows and SQL security access. Full access to the directory structure and sysadmin access to the SQL Server. What else can I do to try to troubleshoot/fix this? Thanks!

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  • PC won't boot / USB and PS2 keyboards don't work

    - by Truncheon
    My brother's PC has stopped working. He now cannot boot into windows, and he can't access BIOS by pressing the DEL key as no keyboards work. He has tried 4 different keyboards, one of which is PS/2. He tried the USB keyboards on all the USB ports. I don't know why the BIOS would show the message "Floppy disks fail (40)", as there is no floppy disk drive in the PC. He has upgraded from XP to Vista (yes that's right, upgraded keeping the XP drivers, eyes roll). A BSOD occurred in Vista while he was browsing files. What steps should be taken to troubleshoot the problem?

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  • Trouble Connecting to Virtual Machine after IP address Change

    - by David
    I have a VMware image running a copy of Fedora 11 which is hosted on a remote server. The remote server recently had its IP address change. I'm now unable to connect to my virtual machine. The server admin assures me that my virtual machine is running and assigned the new IP address. I have checked the firewalls and had the remote admin restart the VM instance. Neither of these fixed the problem. How do I troubleshoot a remote server which I am unable to SSH to? I'm actually even unable to ping the remote IP (connection timed out).

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  • Severe latency only on one machine and only when accessing intranet site

    - by Joe M.
    I have one desktop machine that is having consistently high latency only when trying to load a page from an intranet site. Using the Chrome Developer Tools, the site shows a "Waiting" time of 4-5 seconds each page load. Other machines have <50ms, and the problem machine loads regular internet sites with <1s latency, so the problem is only on one machine and only when accessing the intranet site. This is a small business and all the hosts are on 192.168.0.1/24 I would have suspected a connection issue with the problem machine but normal internet sites are not having latency. Then I would have looked at connection issues with the intranet web server but other machines are not having latency to it. What else can I look at to troubleshoot this?

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  • DDNS Not Creating Journal (Dhcpd and Named)

    - by user130094
    * EDIT 1 * After monkeying with additional debug logging I see some log entries of interest. 27-Jul-2012 23:45:26.537 general: error: zone example.lan/IN/internal: journal rollforward failed: no more 27-Jul-2012 23:45:26.537 general: error: zone example.lan/IN/internal: not loaded due to errors. ^^^ If I can remedy the above messages I think I'll be good to go ^^^ * EDIT 2 * Grasping at straws I touched a forward and a reverse zone journal file and restarted named. Boom! Works. Despite documentation stating the files are created automatically and what I have seen before... dunno why but that did the trick. Also re-checked perms on the dir the files live in. As certain as I was, they were correct with named having rw. CentOS 6 (final) dhcpd 4.1.1-P1 named BIND 9.8.2rc1-RedHat-9.8.2-0.10.rc1.el6 Basic DHCP and DNS functionality are in place on 192.168.111.2. Clients are assigned addresses as intended and can resolve local DNS names as well as Internet names. My problem is that named's zone journal files are not created. chroot: /var/named/chroot I tried placing the zone files in various directories (/var/named/data, /var/named, /var/named/dynamic - no matter which dir with named owning and wide open perms I now get nowhere). Along the way I, at one point, got a permission denied when named tried to create the journal. Resolved the issue by: chown --recursive named:named /var/named chmod --recursive 777 /var/named The journal was then created and here's where things fell apart. I attempted to tame permissions to something more sane and broke it. Once changed and having restarted named it threw an error indicating the journal was out of sync (or something to that affect)... didn't matter since this is a new setup so I deleted it and now it is not recreated. Now though I see no errors in /var/log/messages, my chrooted /var/log/named.log, or chrooted /var/log/named.debug. I increased the debug level with 'rndc trace' - no love. Increased trace to 10, still nothing. SELinux is disabled... [root@server temp]# sestatus SELinux status: disabled dhcpd.conf... allow client-updates; ddns-update-style interim; subnet 192.168.111.0 netmask 255.255.255.224 { ... key dhcpudpate { algorithm hmac-md5; secret LDJMdPdEZED+/nN/AGO9ZA==; } zone example.lan. { primary 192.168.111.2; key dhcpudpate; } } named.conf... key dhcpudpate { algorithm hmac-md5; secret "LDJMdPdEZED+/nN/AGO9ZA=="; }; zone "example.lan" { type master; file "/var/named/dynamic/example.lan.db"; allow-transfer { none; }; allow-update { key dhcpudpate; }; notify false; check-names ignore; }; The following shows /var/log/named.log output of named starting up - no errors. 27-Jul-2012 21:33:39.349 general: info: zone 111.168.192.in-addr.arpa/IN/internal: loaded serial 2012072601 27-Jul-2012 21:33:39.349 general: info: zone example.lan/IN/internal: loaded serial 2012072501 27-Jul-2012 21:33:39.350 general: info: zone example2.lan/IN/internal: loaded serial 2012072501 27-Jul-2012 21:33:39.350 general: info: zone example3.lan/IN/internal: loaded serial 2012072601 27-Jul-2012 21:33:39.350 general: info: zone example4.lan/IN/internal: loaded serial 2012072501 27-Jul-2012 21:33:39.351 general: info: zone example5.lan/IN/internal: loaded serial 2012072501 27-Jul-2012 21:33:39.351 general: info: managed-keys-zone ./IN/internal: loaded serial 0 27-Jul-2012 21:33:39.351 general: info: zone example.lan/IN/external: loaded serial 2012072501 27-Jul-2012 21:33:39.352 general: info: zone example1.lan/IN/external: loaded serial 2012072501 27-Jul-2012 21:33:39.352 general: info: zone example2.lan/IN/external: loaded serial 2012072501 27-Jul-2012 21:33:39.352 general: info: zone example3.lan/IN/external: loaded serial 2012072501 27-Jul-2012 21:33:39.353 general: info: managed-keys-zone ./IN/external: loaded serial 0 27-Jul-2012 21:33:39.353 general: notice: running 27-Jul-2012 21:34:03.825 general: info: received control channel command 'trace 10' 27-Jul-2012 21:34:03.825 general: info: debug level is now 10 ...and /var/log/messages for a named start... Jul 27 23:02:04 server named[9124]: ---------------------------------------------------- Jul 27 23:02:04 server named[9124]: BIND 9 is maintained by Internet Systems Consortium, Jul 27 23:02:04 server named[9124]: Inc. (ISC), a non-profit 501(c)(3) public-benefit Jul 27 23:02:04 server named[9124]: corporation. Support and training for BIND 9 are Jul 27 23:02:04 server named[9124]: available at https://www.isc.org/support Jul 27 23:02:04 server named[9124]: ---------------------------------------------------- Jul 27 23:02:04 server named[9124]: adjusted limit on open files from 4096 to 1048576 Jul 27 23:02:04 server named[9124]: found 2 CPUs, using 2 worker threads Jul 27 23:02:04 server named[9124]: using up to 4096 sockets Jul 27 23:02:04 server named[9124]: loading configuration from '/etc/named.conf' Jul 27 23:02:04 server named[9124]: using default UDP/IPv4 port range: [1024, 65535] Jul 27 23:02:04 server named[9124]: using default UDP/IPv6 port range: [1024, 65535] Jul 27 23:02:04 server named[9124]: listening on IPv4 interface eth0, 192.168.111.2#53 Jul 27 23:02:04 server named[9124]: generating session key for dynamic DNS Jul 27 23:02:04 server named[9124]: sizing zone task pool based on 12 zones Jul 27 23:02:04 server named[9124]: set up managed keys zone for view internal, file 'dynamic/3bed2cb3a3acf7b6a8ef408420cc682d5520e26976d354254f528c965612054f.mkeys' Jul 27 23:02:04 server named[9124]: set up managed keys zone for view external, file 'dynamic/3c4623849a49a53911c4a3e48d8cead8a1858960bccdea7a1b978d73ec2f06d7.mkeys' Jul 27 23:02:04 server named[9124]: command channel listening on 127.0.0.1#953 What can I do to troubleshoot this further? It almost seems as though dhcpd is not triggering the update. Maybe I should troubleshoot here and, if so, how? Many thanks.

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  • Public Folder not Visable from Front End Exchange 2003 Server

    - by Kyle Brandt
    I have a public folder that does not receive emails when the emails are sent via the Front-End Exchange Servers. When I go into the System Manager on the Front-End I don't see this particular public folder listed under the Public Folders. However, I do see it listed from the Front-End server. I see the emails that are not making it to the public folder listed in the local delivery queue on the front end server and they are in a retry state. Does anyone know how I might troubleshoot this?

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  • Windows 7 PC browsers having trouble to open certain sites but not others

    - by user55345
    Hi, My Win7 PC these days acting very weird: Examples: It can not open bing.com, alexa.com, msdn.microsoft.com (blank page or page can not be found); It can open zdnet.com but lost all CSS layouts and pictures; It can open stackoverflow and Google no problem; I tried all three browsers (IE8, Chrome, Firefox 3.6) same thing. I didn't change anything on this PC in days. This PC does have Anti-Virus installed and updated. I'm also pretty sure it's not a network problem, because my other laptops are just fine at the same time. The only thing I can think of is it might be some auto-update stuff underneath happened without my knowledge, but I have no idea where to troubleshoot? Please shed some lights for me? Thanks a lot.

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  • HTTP 401 error in Windows Authentication disappears after swapping Providers

    - by Ray Cheng
    The IIS 7 on Windows 2008 R2 is acting really weird. We deploy our web apps as web sites with appcmd.exe. After they are deployed, if I browse to them, I'll get HTTP 401 errors. The web sites are only have Windows Authentication enabled and the providers are Negotiate and NTLM in such order. But if I swap the providers, the HTTP 401 error goes away. Even if I swap it back, the errors are still gone. So the order of the providers doesn't seem to matter, what matters is the swapping. It must have triggered something. Even if we delete the web site and application pool and reinstall the web sites, the errors are still gone. So far, we can't reproduce it easily since it happens randomly. Has anyone experienced this? How do I go about to troubleshoot it?

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  • where are the "ipmi sel" entries parameter descriptions?

    - by Horatiu
    In order to troubleshoot a possible hardware issue I have installed ipmitools on my server and am doing queries for info related to poweron/poweroffs, hardware added/removed/status. I am trying to find some info on how to interpret sel obtained via ipmi sel list and the output looks like this : 72b4 | 10/31/2013 | 10:42:40 | System Event #0x01 | OEM System boot event | Asserted 72c8 | 10/31/2013 | 10:42:48 | System ACPI Power State #0x82 | S0/G0: working | Asserted I really want to know what "Asserted" means in this context, and also, where can I find a reference with all possible "exit status(es)" ? (Because I think that's what this is, right ?)

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  • OS X Terminal using default ANSI colours for every theme

    - by FrogBot
    For some reason, every theme I palette I've had installed for the OS X Terminal.app has reverted to using the default ANSI colours. The themes have been working fine up until this point and I can't seem to determine what could have caused them to revert in this way. For reference, my standard Solarized Dark colour scheme should look like this … … but it currently looks like this: A quick look in the preferences panel shows that all the colours are correct save for the ANSI colours which have reverted to their defaults. I don't know what other information would be helpful but if you need any other info to help me troubleshoot just ask and I'll update as quickly as I can.

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  • Trouble Connecting to Virtual Machine after IP address Change

    - by David
    I have a VMware image running a copy of Fedora 11 which is hosted on a remote server. The remote server recently had its IP address change. I'm now unable to connect to my virtual machine. The server admin assures me that my virtual machine is running and assigned the new IP address. I have checked the firewalls and had the remote admin restart the VM instance. Neither of these fixed the problem. How do I troubleshoot a remote server which I am unable to SSH to? I'm actually even unable to ping the remote IP (connection timed out).

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  • Linux servers seeing bad download performance behind Sonicwall firewall

    - by Joshua Penix
    I'm working with a pair of co-located CentOS Linux servers sitting behind a Sonicwall PRO 2040 Enhanced firewall running in transparent bridge mode. These servers are having a strange problem downloading files more than a few megabytes in size. For example, if I try to wget or FTP a copy of the Linux kernel from kernel.org, the first ~1-2MB will download at 600+K/s, and then throughput will drop off a cliff to 1K/s. I've reviewed all the firewall configuration settings for anything suspicious, but found nothing. More interestingly, I performed the same download with a Windows server sitting behind the same firewall, and it sailed right through at 600+K/s the whole way. Has anyone seen this? Where should I start looking to troubleshoot this problem?

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  • How to Unblock Previously Unblocked CHM File

    - by OnesimusUnbound
    Wierd? Anyway, on Windows 7, I've downloaded a CHM file on the desktop and unblocked it by Property > Unblock. I moved the CHM file to a folder on the desktop to organize the files, and when I opened the file, the content of the CHM reader couldn't open the pages in the CHM file. I've open the file property, but the unblocked button is gone. Well, I can simply download the file, though I find the problem interesting and I need to know how to troubleshoot it. So, how can I unblock the said file? Update Clarified location. I was referring to a folder in the desktop, not in network drive.

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  • Is there a free tool/package that can monitor web traffic and display URLS accessed? [closed]

    - by Anthony
    I couldn't find a similar question but then maybe I am searching for the wrong terms. A few years ago I used a router like device, I'm pretty sure it was a SonicWall, that did this on a clients site. Basically all traffic would be routed through this device and it allowed the manager/administrator to inspect web usage of the workers, determine how often certain resources were accessed and block them if necessary (much like content filter). It showed reports based on domain name reached etc. Facebbok.com, Bebo.com and so on. It also displayed the usual IP traffic information etc. it was a UTM also. I have tried Endian firewall, with it's NTOP install, but I don't think that will show URLs browsed. Maybe I just haven't found it in NTOP yet? I need this to troubleshoot connection and traffic issue at my home, with about twenty devices/users so didn't want to buy a dedicated solution and have spare hardware to use a community product.

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  • Installing "SoX" via the Terminal

    - by timkl
    I'm new to installing applications via the Terminal, so excuse my absolute ignorance on the subject. I want to install SoX ( http://sox.sourceforge.net/ ), so I can do some ninja audio editing. First I installed git, then I installed SoX. I didn't get any error messages and the installation has spawned a sox-folder in my Users/myName-folder. However when I use the program by typing "sox" in the Terminal, nothing happens, all I get is "command not found". Does anybody know how to troubleshoot this?

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  • Is there any danger in disabling windows firewall on a azure worker role?

    - by NullReference
    I'm trying to troubleshoot a bug on our Azure worker role where we occasionally get the error "Unable to read data from the transport connection: An established connection was aborted by the software in your host machine". This error occurs when we are connecting to outside resources like google auth servers. A few people have recommended disabling the firewall\antivirus on the server. I'm just wondering what kind of security risk we would take by doing this. The server doesn't have iis installed but would it be vulnerable to hacking without the firewall? Thanks

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