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• creating decision tree based troubleshooting documentation?

  - by Joseph

  We troubleshoot a lot of server and network issues and follow a loose set of steps on what to do in different cases. With more and more people and responsibility, the need for standardization is needed so we don't miss something. I know I could accomplish what I want using flowcharts, but I'd like to do something similar to a "Choose Your Own Adventure" style. I think this is pretty much the same as what support call centers seem to do. Are there any tools to make creating such documentation easier? I'm looking for a web based approach if possible.

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• Cannot access any remote resource after connecting to Cisco VPN on Vista

  - by Deepak Singh Rawat

  I have installed Cisco vpn client version 5.0.07.0290 on Vista Business SP2. I am able to successfully connnect to the vpn. But after connecting I am not able to access any resource in the vpn (like database, other computers in the network etc.). I have tried the following without any success : Older versions of the client Other vpn clients like Shrewsoft : same issue as the cisco vpn client Disabled Internet Connection Sharing service Installed the client in the root administrator account Run the installer as administrator Run the vpngui and ipsecdialer in XP compatibility mode and as administrator I am not sure how to troubleshoot this issue. Can somebody please help me in troubleshooting this issue? P.S : I've Zonealarm firewall, can that be an issue?

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• Volume randomly turning itself down on Windows 7 64-bit

  - by Arda Xi

  This is the weirdest issue I've ever encountered with my PC. Every so often, my sound will start playing back at a lower volume. This happens when watching video, listening to music, all independently. It usually lasts anywhere up to a minute, after which it will turn up again. The weird thing about it is that the volume control in Windows remains at 100%, even though the volume is audibly a lot lower. (No, I'm not going deaf, it's just my PC. I checked.) I just have no idea where to go to troubleshoot this, even. I'm using Windows 7 64-bit with an on-board Realtek sound-card. Oh, just in case someone finds this question on Google or whatever, making sure this is on Do Nothing may fix your problem. Unfortunately, it did not work for me. My settings all seem fine. This is my audio slider. (Took the screenshot while the issue showed.)

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• Strange Exchange 2010 Mailbox issues

  - by jmreicha

  A little bit of information on my environment. I have 2 Exchange 2010 mailbox servers setup in a DAG, connected to a VNX SAN via fiber for the mailbox database disks. One of the servers seems to be working fine as it isn't throwing any similar errors but the other has been receiving strange errors in Event Viewer. I haven't been able to find a pattern to when these happen and I'm not really sure what I should be looking at to troubleshoot this. At this point I am wondering if the issue resides on the SAN or if this is because of an improper shutdown or something else on the Exchange side of things? Here are a few of the errors if that helps:

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• How Can I prevent a specific application from being run on a specific machine using Group Policy?

  - by Mike

  I know this is possible to do and I am working on it with limited success. I believe the Group Policy I want is "Do Not Run Specified Windows Applications" - I can enable this and add the .exe I want to the list of programs not to be run. I have tried this on my local machine by running gpedit.msc going to User Config Admin Templates System and then choosing that policy and editing and enabling it. Doing it this way verifies that it works as I could then not run the specified .exe (XenAppWeb.exe) So this is great. I have created a GPO to do the same thing in GP Management on my domain controller where we centralize this, enforced it, applied it to an OU, and put one of our machines into this OU to test it. I have let it sit there for 3 days, run gpupdate /force, and when I try to run XenAppWeb.exe on this machine, it still lets me run it fine. What can I look at to troubleshoot this? I should note that I am trying to enact this policy on Windows XP machines (Virtual Machines) Thanks, Mike

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• Tool/Program/Script/Formula for deciphering Active Directory Connection Strings for 3rd party user i

  - by I.T. Support

  We're using WSFTP, which has an Active Directory Integration module. To populate the user accounts you need to provide a connection string akin to: OU=Users,DC=domain,DC=com CN=Domain Users,OU=Users,DC=domain,DC=com Questions: Is there a Tool/Program/Script/Formula that allows me to decipher how these strings might look based on what I can see in Active Directory Users & Computers? Is there a proper/accepted name for these types of connection strings? I don't even know what to Google to get more information about how to format one properly How would I troubleshoot the connection string if I think it looks correctly formatted, but it isn't working? Thanks!

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• Cannot get nscd to run. DNS cache stale as a result

  - by Phunt

  I'm trying to troubleshoot an issue on a MediaTemple server (running CentOS5) where the DNS cache has grown stale - I think because nscd has crashed. I've tried restarting nscd: # service nscd restart Stopping nscd: [FAILED] Starting nscd: [ OK ] This makes sense since I believe nscd has crashed so it shouldn't already be running, but When I view the status of nscd: # service nscd status nscd dead but subsys locked And ps -A returns no processes related to nscd (I assume because it's dead). I've edited /etc/nscd.conf and uncommented the line that defines the location for the log file. It created the file but it never writes anything to it. I tried looking at the init script but found that it's no help since the script thinks everything is running fine - the service returns that it started up correctly. How do I 'unlock' the subsys that nscd is complaining about?

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• Is my Power Supply Unit fried?

  - by Rob

  So my laptop just started smoking where I plug my charger in. I run a netbook, the Acer Aspire One. My charger won't charge it, because when I plug my charger into the netbook, the charging light that indicates the netbook is receiving power turns off. Is there anything I can do to troubleshoot where the problem is and what should I do now? Is just my charger fried and should I replace it. Or could there also be a problem with my netbook and do I need to look for other problems?

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• Exchange 2010 user not receiving mail from another user

  - by eth0

  I have an Outlook 2010 user who can't receive email from another Outlook 2010 user. They are both in the same mailbox server in the same network. They can both send and receive email to anyone else in the organization. One just can't receive from the other. It's very strange. Exchange server was recently migrated from 2007 to 2010 but one of the users described is a new hire which was created on the 2010 server. I have other new hires created on the 2010 server that work fine. I tried having the user send from OWA and it still doesn't get through. What else can I do to troubleshoot this issue? Thank you.

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• Troubleshooting "connection reset" error on my linux server

  - by Chris

  I fervently hope someone here can help me with the problem I am experiencing. I am a programmer, and I have very little understanding of linux sysadmin terminology/concepts. I am attempting to troubleshoot a problem with my website. It is a Facebook app, and whenever I try to connect using Chrome, I get an error stating that the "connection was reset". I have been Googling for four days straight trying to find a solution to this problem, but no joy. A big part of the problem is that I do not understand the terminology being employed, and the output from many of the tools referenced is likewise indecipherable to me. I am running a VPS with CentOS 5, apache, PHP, and MySQL. I could spam this post with a ton of information from my iptables, apache, etc but if anyone needs information from my server, please let me know how to get it, and I will post it here. Thank you for any help you can offer!

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• Drag and drop to attachments feature only working intermittently in Outlook 2010

  - by Jared275

  I've been trying to troubleshoot a problem with my Outlook 2010 install where the ability to drag and drop an attachment into a new email will stop working from time to time. It seems to be fairly moonphase-y in that I can't seem to find a correlation in what causes it to stop working. Some searching online lead me to try running this command through the windows run dialogue: Regsvr32 ole32.dll, which apparently re-registers that particular dll as a command component in the registry. It didn't work, but I was curious as to why it was a suggested fix, and if there was something similar to try that would work, or another known solution.

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• Download or view a servers wins database

  - by Segfault

  I am trying to troubleshoot a WINS browsing problem in a Server 2008 AD Forest. I am in one domain and the problem is with a sibling domain. What command can i use to dump or view the WINS database on a particular AD server by name, in a different domain than me? I thought one of the subcommands of net would have an option for this, but I can't find it. I also tried browstat.exe getblist but it gives me an error message "The list of servers for this workgroup is not currently available". I am not a domain admin and don't have any rights to the either domain other than a normal user. Anyone know how this can be done?

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• ESXi standalone host cannot power on any virtual machines

  - by Mark Henderson

  I have a standalone VMWare ESXi host on ESXi 5.1. It currently has a handful of VMs powered on, and they are running fine. If I try to power on any other VM - any VM at all - I am receiving the following message: Power On virtual machine:A general system error occurred: The virtual machine could not start I have been through everything on KB2001005 and KB1006232 and their steps are either not applicable, or don't change anything. Nothing is generated in the virtual machine's log file. Where can I troubleshoot from here?

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• Enterprise laptop doesn't recognize WiFi

  - by Michiel

  My cousin is using an enterprise laptop for home work, but for some reason she can't connect to her home WiFi. The laptop isn't able to detect any WiFi networks, although she used to be able to detect and connect to the network. Whenever I troubleshoot for possible issues, Windows Vista is telling me the switch for wireless reception is turned off, but I'm sure it's turned on (If I turn it on, the HP Wireless Assistant tells me it's turned on, so...). But if I take a look at the settings, I get this message (sorry it's in Dutch): So for some reason, the WLAN reception is deactivated and I cannot activate this... Does this have something to do with the laptop being an enterprise laptop? Or is there a simple setting I missed? The most recent driver of the Wireless Network Card (Intel Wireless 5100) is installed.

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• Cisco access list logging. Why is there a difference between IPv4 and IPv6?

  - by growse

  I've got a Cisco 877 router. I've got an IPv4 access list and an IPv6 access list set up and configured similar to this: interface Dialer1 ... ip access-group INTERET-IN ipv6 traffic-filter IPV6-IN Each of these access lists has a final rule of deny ip/ipv6 any any log. However, in my syslog I notice that there's a difference in formatting between the two types of entries. IPv4 will say: %SEC-6-IPACCESSLOGP: list INTERNET-IN denied udp 88.89.209.63(137) -> 1.2.3.4(137), 1 packet Whereas the IPv6 list will say %IPV6_ACL-6-ACCESSLOGNP: list IPV6-IN/240 denied 59 2001:0:5EF5:79FD:14F9:B773:3EBA:3EE3 (Dialer1) -> 2001:800:1000:0::1, 8 packets Both have broadly the same information, but the IPv6 log entry is missing the protocol type and port, both of which are very useful if I'm trying to troubleshoot connectivity. Why is this? How do I get IPv6 deny logs to display the protocol and port used, if any?

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• Can Ping but Cannot Telnet directly to SQL Server 2012 Cluster Nodes

  - by tresstylez

  We have a monitoring tool (Solarwinds Orion) that needs to connect to a 2-node failover SQL Server Cluster. For reasons outside of our control -- we cannot monitor the CLUSTER IP directly at this time, so we have fallen back to monitoring each cluster node IP directly. This is not working. Upon troubleshooting, we tried to test that the cluster node was listening on the proper (fixed) port by using telnet to the cluster node IP/port -- and the telnet failed. However, telnet'ing to the Cluster IP/Port was SUCCESSFUL! Each node has its own IP. Each node is listening on the identical FIXED port. Each node has Dynamic Ports disabled. Each node can be PINGED successfully from the monitoring tool. Windows Firewall is DISABLED. How can I troubleshoot why I cannot telnet to the listening port on the cluster nodes?

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• My laptop suppose to have 6 GB ram but it's only 2 GB installed

  - by monablo

  My laptop is supposed to have 6 GB ram but it only detects 2 GB of it, so I don't know what to do. I searched the web for answer and what i get that there's 2 possible problem: 1- That 4 GB ram card is broken and not working 2- or the 2 ram card have a different path so the windows chose the path of the smaller ram card which would be the 2 GB ram I don't know what is the path in first place so I really don't know what to do. How would I troubleshoot, and work out why the 4 GB stick is not being detected? My laptop's specifications are as follows: Windows 7 Home premium 64- bit Operating system processor : intel (R) core(TM) i7 CPU Q740 @1.73 GHz 1.73GHz installed memory(RAM) : 2.00 GB (but it suppose to be 6 GB -_- ) My laptop is Dell and it's Model N5010

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• Problem accessing the remote working space on my new SBS 2008 box

  - by Dabblernl

  This supposedly easy to install OS is starting to drive me nuts... SYMPTOMS: When trying to connect to the remote workplace I get (and ignore) the security warning because I am currently testing with the self issued certificate. After loggin in the remote workplace's main screen displays but the images on it do not load. When I try to click the email link I am thrown back to the login screen. If I try the login to exchange directly by typing in the remote.mydomain.com/owa address I get a 403 error that I am denied access. The problem occurs on both a vista and a win 7 machine. It seems that some security setting is playing tricks with me. How can I troubleshoot this?

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• Self hosted Wordpress freezes for 20 seconds before sending the page

  - by TheoJones

  I have a website with Wordpress and PHPBB integrated - and it's been fine for months.. then all of a sudden, it's unbelievably slow to load. There are no errors in the apache logs, but looking at the page in firebug shows a 20 second pause, before the page is delivered. more confusing, on the same server, same apache installation, PHPBB loads in 30ms, no delay. I tried the hogdetector wordpress plugin, which indicates that the delay is before the header is sent - which seems to agree with firebug. Any ideas how to troubleshoot this one further?

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• Headset for phone calls in the datacenter

  - by Cakemox

  Datacenters are noisy places. On occasion it is necessary for an administrator or technician to troubleshoot a problem in the datacenter while on a phone call or conference call. Unfortunately, these can be long, drawn out conversations, depending on the issue at hand. Mobile phones are pretty lousy in these circumstances: the person in the datacenter can't easily hear over the noise, and the mic tends to make things unpleasant for the listeners. In-ear monitors make it easier for the person in the datacenter to hear, but don't do a whole lot for the people listening on the other end. What headset options are there for making phone calls in the noise of the datacenter less noticeable for all involved?

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• Troubleshooting web page load issues

  - by Richard Testani

  I having an odd issue where a particular page doesn't finish loading... all the time. Intermittenly, this page doesn't finish loading - in particluar, it seems maybe the JS file isn't downloaded or finished loading. Marchelos Law I am not sure how to troubleshoot this issue, since refreshing it fixes it. I see it mostly in IE 7 & 8, rarely in Safari or FireFox. If you view the page in question, refreshing it - you should see the issue. Any ideas?

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• Activating Sharepoint Server Publishing Infrastructure returns "Column Limit Exceeded"

  - by Haydar

  I am getting the following error when attempting to activate the Sharepoint Server Publishing Infrastructure. There are only about 140 columns defined in the entire site collection. I had previously activated and subsequently deactivated this feature. I don't know whether this might be causing the problem. But I really have no idea. I am a developer and this is my first question on serverFault. Please be gentle. Error Message: Column Limit Exceeded. There are too many columns of the specified data type. Please delete some other columns first. Note that some column types like numbers and currency use the same data type. Troubleshoot issues with Microsoft SharePoint Foundation. Correlation ID: 2ec9ae3a-5464-4922-9760-874099f51420 Date and Time: 11/8/2010 3:43:44 PMDate and Time: 11/8/2010 3:43:44 PM

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• How to log Windows server share connections?

  - by sbussinger

  Can anyone make a suggestion for the best way to log connections and disconnections from Windows workstations to a Windows Server 2003 file share? We're having some issues with workstations that have a drive mapped to a server that seem to work fine for awhile and then suddenly appear to get disconnected from the server (with files open). Needless to say this causes some data corruption and error messages. It would help me to troubleshoot the problem if we could somehow monitor and log the session connections and disconnections, to attempt to correlate the connectivity issues with what actions the user is taking at the time and what the server is doing. I just haven't been able to find a way to do this. Specifically I'm talking about the same information that is displayed in the Computer Management control panel applet in the "System Tools|Shared Folders|Sessions" page. Thanks!

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• Query Performance Degrades with High Number of Logical Reads

  - by electricsk8

  I'm using Confio Ignite8 to derive this information, and monitor waits. I have one query that runs frequently, and I notice that on some days there is an extremely high number of logical reads incurred, +300,000,000 for 91,000 executions. On a good day, the logical reads are much lower, 18,000,000 for 94,000 executions. The execution plan for the query utilizes clustered index seeks, and is below. StmtText |--Nested Loops(Inner Join, OUTER REFERENCES:([f].[ParentId])) |--Clustered Index Seek(OBJECT:([StructuredFN].[dbo].[Folder].[PK_Folders] AS [f]), SEEK:([f].[FolderId]=(8125)), WHERE:([StructuredFN].[dbo].[Folder].[DealId] as [f].[DealId]=(300)) ORDERED FORWARD) |--Clustered Index Seek(OBJECT:([StructuredFN].[dbo].[Folder].[PK_Folders] AS [p]), SEEK:([p].[FolderId]=[StructuredFN].[dbo].[Folder].[ParentId] as [f].[ParentId]), WHERE:([StructuredFN].[dbo].[Folder].[DealId] as [p].[DealId]=(300)) ORDERED FORWARD) Output from showstatistics io ... Table 'Folder'. Scan count 0, logical reads 4, physical reads 0, read-ahead reads 0, lob logical reads 0, lob physical reads 0, lob read-ahead reads 0. Any ideas on how to troubleshoot where these high logical reads come from on certain days, and others nothing?

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• How do I boot Windows 8 into Safe Mode?

  - by Earlz

  I have Windows 8 Enterprise x64. It's installed a virtual machine. After trying to update VMWare's guest extension it black screened. After resetting it, now the virtual machine won't boot. It just says "automatic repair couldn't repair your PC" Everything I do ends with an error or it coming back to this screen. If I go to Troubleshoot Advanced Options Start up settings and then go to Safe Mode, all it will do is say "preparing automatic repair" and then "diagnosing your PC" and then will come straight back to the "automatic repair couldn't repair your PC" screen. It's as if it doesn't even attempt to go into safe made. Is there anything else I can do before I reformat?

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