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  • El éxito del Customer Experience

    - by Noelia Gomez
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Desde hace más de un año Oracle está apostando por soluciones que supongan un cambio en la gestión de la relación con el cliente, mejorando su experiencia para fidelizarle mientras las empresas ahorran en costes. Por otro lado, son muchas las empresas las que se han dado cuenta de esta necesidad y de que las redes sociales permiten una conexión con el cliente que antes no se había logrado, pudiendo detectar necesidades antes desconocidas. Por todo ello, el pasado 29 de Octubre Contact Center, en colaboración con Oracle, quiso invitar la los especialistas de Customer Experience de las mayores empresas de España en una jornada ejecutiva para descubrir las novedades en este área e intercambiar opiniones con otros expertos. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} Fernando Rumbero, Iberia Applications Cluster Leader de Oracle, abrió las ponencias hablando de la “Tercera Revolución”, una presentación que nos abrió la perspectiva de la realidad en la que vivimos, clientes, usuarios y empresas. Por su parte, Victor Lopez, Sales Consulting Director de Oracle, nos condujo en Un recorrido por el mundo del cliente para lograr ofrecer una experiencia que este espera. Después, conocimos casos prácticos de la mano de Albert Valls, especialista en CX, que nos mostró los resultados de algunos de nuestros clientes y como han logrado alcanzar sus objetivos. Tras un breve descanso que dio lugar al networking, escuchamos a la ponencia más esperada de la jornada: ¿Por qué Linkedin tienen 249 millones de usuarios? Francesc Arbiol, Head of Iberia, Linkedin, fue el responsable de responder a esta pregunta, dándonos las claves para ofrecer un servicio de alta calidad y rentable con Oracle RightNow. En el momento para preguntas y respuestas, moderado por Guillermo San Roman, Applications Sales Director de Oracle, los asistentes estuvieron muy activos y fueron muchas las interacciones con los ponentes y entre los propios asistentes. En este espacio se pusieron de manifiesto las preguntas más latentes de este escenario: ¿Estamos preparados para dar respuesta y comprender al cliente de hoy? ¿Cómo dirigir y priorizar las actividades para alcanzar el mejor resultado?Infraestructuras y claves para aprender a liderar la experiencia de cliente. ¿Cómo integrar a todas las áreas de la empresa en el proceso de Customer Experience? Proactividad y multicanalidad: dos principios básicos en el Customer Experience La jornada se cerró con un coctel en el que el prevaleció el intercambio de opiniones y encuentros entre profesionales. Sin duda un evento de los que te hacen irte a casa con miles de ideas en la cabeza. ¿Estuviste en el encuentro? Cuéntanos, ¿qué te pareció? ¿No pudiste asistir? Ponte en contacto con nosotros y nos acercaremos a tu oficina.   /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • SharePoint Server 2010 Bootcamp URLs and Helpful Info

    - by Da_Genester
    Below are the URLs that I found helpful during the time I was teaching the SharePoint 2010 BootCamp. NOT DONE YET!  :) Helpful Third Party tools and sites: Idera.com Quest.com Free add-ins for SharePoint, et al... - codeplex.com Microsoft Virtual Labs - http://tinyurl.com/VirtualLabs Installing SharePoint 2010 on a Windows Server 2008 Web Edition box is a NO NO!  SharePoint 2010 requires the Application Server Role, which is not available on Web Edition. http://tinyurl.com/SP2010InstallInfo http://tinyurl.com/SP2010PlanWk http://tinyurl.com/NamingLimits http://tinyurl.com/KerberosSP http://tinyurl.com/SP2010Upgrade http://tinyurl.com/SP2010ProdHub http://tinyurl.com/SP2010ContTypeSynd http://tinyurl.com/SP2010UnderstandingMgdMeta http://www.robotstxt.org/ http://tinyurl.com/SP2010ContentOrganizer http://tinyurl.com/SP2010GeoDisp http://tinyurl.com/SPWarmupJob http://tinyurl.com/SP2010RecMgt http://tinyurl.com/SP2010WCMTag http://tinyurl.com/SP2010WCMDetailed http://tinyurl.com/SP2010WCMImproved http://tinyurl.com/SP2010ContentOrganizer http://tinyurl.com/SP2010ContentCaching http://tinyurl.com/SP2010PerfPoint http://tinyurl.com/SP2010SSRS2008R2 http://tinyurl.com/SP2010Limits http://tinyurl.com/SQL08R2LogShip http://tinyurl.com/SQL08R2DBMirror http://tinyurl.com/SP2010DBSnapshot http://tinyurl.com/SP2010BURestore http://tinyurl.com/SP2010Backup http://tinyurl.com/W2K8R2NLBOverview http://tinyurl.com/SP2010ExcelSvcs http://tinyurl.com/SP2010SiteTemplates http://tinyurl.com/WSSFab40 http://tinyurl.com/SP2010MySiteManage http://tinyurl.com/SP2010UpgAxceler http://tinyurl.com/SP2010UpgDocAve

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  • 5 tipologie di consumatori con cui confrontarsi per rendere vincenti le proprie strategie di CRM

    - by antonella.buonagurio(at)oracle.com
    Sono 5 le tipologie di consumatori che  rappresentano 5 differenti modalità di acquisto di cui le aziende devono tenere in considerazione nella pianificazione dei propri piani strategici del 2011. Oltre al "consumatore just-in-time", già citato in un precedente articolo apparso sul Wall Street Journal a Novembre ecco le altre tipologie evidenziate da Lioe Arussy (Strativity Group). Il consumatore alla ricerca degli sconti Il consumatore diffidente Il consumatore timoroso Il consumatore fai-da-te Il consumatore indulgente Per ognuno di queste categorie viene evidenziato il modello di comportamento e il conseguente modello di acquisto. Per saperne di più  

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  • Could Ajax + Caching be seen as cloaking?

    - by Angel
    I have a website where we use a technique to speed up loading times based in a combination of AJAX + caching. Basically, when we have a section in a page with content which is slow to retrieve, we first look if it's cached. If it is, then we serve the content, if it's not, we serve a placeholder and then make an AJAX call in the client to retrieve the content, wich is now cached for subsequent requests. As a consecuence, sometimes you get the entire page content in the first request, and sometimes you get those placeholders, wich get filled inmediatly with the responses of the AJAX request. You can see an example in the results count by category in the right column of this page: http://www.inzoco.com/crits/2-1-3-28-185-0-28079-0-0/listado-piso-en-alquiler-en-madrid-madrid.aspx I'm worried if it could be seen as cloaking by search engines because if you make a request for a page wich content isn't cached and then ask again for the same page, you would get different responses, the first with the placeholders and AJAX requests and the second one with al the content rendered.

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  • can't install with usb pen drive, SYSLINUX problem

    - by nkint
    i'm on ubuntustudio and i want to format my hd and try kubuntu (install in my acer notebook, no partion, no double operating system problem, only istall it) i've downloaded iso file ( kubuntu-10.10-desktop-i386.iso ), insert usb pen drive, then: system administration startup disk creator erased usb pen content, and "make startup disk" finally, reboot computer with pen inside usb port normal boot didn't start (as expected) but only black screen with this signal: SYSLINUX 4.03 2010-10-22 EDD Copyright (c) 1994-2010, H. Peter Anvin et al unknown keyword in configuration file boot: i've tried different usb pen stick and different iso files (ubuntu, kubuntu, netbook edition).. always same problem (sometimes only the first line without "unknow keyword in conf file" error) some advice?? sorry for my bad english

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  • March Oracle Technology Network Offers

    - by Cassandra Clark
    Happy March!  We are pleased to bring you more new discounts this month.  To get discount codes for the books below please visit the Oracle Technology Network Member Discount Page.  New DiscountsOracle Press - 40% off the following Oracle Press title  - Achieving Extreme Performance with Oracle Exadata Packt Publishing - 20% off print and 40% off ebook formats for the following titles - Oracle GoldenGate 11g Implementerís Guide, John P JeffriesOracle Business Intelligence, Yuli Vasiliev, Oracle Fusion Middleware Patterns, Harish Gaur, Marcus Zirn, et al.Oracle JRockit: The Definitive Guide, Marcus Hirt, Marcus LagergrenExtended offers - see offer page for detailsManning is offering a number of titles for 40% to 42% off with OTN promo codeCRS Press is offering 20% off Secure Java: For Web application Development with OTN promo codePearson is offering 35% and free shipping within the U.S. with OTN promo code on two titles.Apress - 25% pff eBooks purchased on apress.com with OTN promo code.Oracle Store has extended its offer of 15% off Oracle Office Enterprise Edition with OTN promo code.

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  • Mega Trends 4 Financial Services, 21 maggio 2014

    - by Claudia Caramelli-Oracle
    Oracle ha sponsorizzato questo evento dedicato alle Banche e al mondo assicurativo. Il tema principale è stato cercare di capire come esplorare il futuro per migliorare il coinvolgimento dei clienti e le innovazioni in questo mercato. Oracle ha avuto l'opportunità di incontrare i Direttori Generali e i CxO delle più importanti banche italiane, internazionali e assicurazioni in oltre quattro momenti diversi: 1. Cena executive il 20 maggio2. Sessione plenaria3. Sessione parallela con il tema: Social & Digital Engaging4. CRM & Dig Data IntelligenceL'hashtag #mt4financialservices  ha visto un grosso movimento su Twitter: questo dimostra come le tematiche di cui si è discusso durante l'evento devono e trovano un reale riscontro in quello che è il mercato di riferimento. C'è interesse e soprattutto il mercato aspetta solo di essere ingaggiato in queste modalità! Per maggiori informazioni scrivi a Silvia Valgoi

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  • RUN 2012 Buenos Aires - Desarrollando para dispositivos móviles con HTML5 y ASP.NET

    - by MarianoS
    El próximo Viernes 23 de Marzo a las 8:30 hs en la Universidad Católica Argentina se realizará una nueva edición del Run en Buenos Aires, el evento Microsoft más importante del año. Particularmente, voy a estar junto con Rodolfo Finochietti e Ignacio Lopez presentando nuestra charla “Desarrollando para dispositivos móviles con HTML5 y ASP.NET” donde voy a presentar algunas novedades de ASP.NET MVC 4. Esta es la agenda completa de sesiones para Desarrolladores: Keynote: Un mundo de dispositivos conectados. Aplicaciones al alcance de tu mano: Windows Phone – Ariel Schapiro, Miguel Saez. Desarrollando para dispositivos móviles con HTML5 y ASP.NET – Ignacio Lopez, Rodolfo Finochietti, Mariano Sánchez. Servicios en la Nube con Windows Azure – Matias Woloski, Johnny Halife. Desarrollo Estilo Metro en Windows 8 – Martin Salias, Miguel Saez, Adrian Eidelman, Rubén Altman, Damian Martinez Gelabert. El evento es gratuito, con registro previo: http://bit.ly/registracionrunargdev

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  • Generalize, or Fix The Problem?

    - by Droogans
    Which of these two programmers is "better", from a managerial standpoint? The first programmer is Albert. You tell Al to make a system that will pass you the salt at the dinner table. He does it in less than a day. It works fine. The second programmer is Ben. Ben is told to make a program to pass the salt, and after two days, he's still working on it. It will save time in the long run...if you need pepper, ketchup, etc. There isn't any clear indication that there will be a need for this, but it's not improbable. Who's the better programmer to have working under you, as a manager?

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  • 5 tipologie di consumatori con cui confrontarsi per rendere vincenti le proprie strategie di CRM

    - by antonella.buonagurio(at)oracle.com
    Sono 5 le tipologie di consumatori che  rappresentano 5 differenti modalità di acquisto di cui le aziende devono tenere in considerazione nella pianificazione dei propri piani strategici del 2011. Oltre al "consumatore just-in-time", già citato in un precedente articolo apparso sul Wall Street Journal a Novembre ecco le altre tipologie evidenziate da Lioe Arussy (Strativity Group). Il consumatore alla ricerca degli sconti Il consumatore diffidente Il consumatore timoroso Il consumatore fai-da-te Il consumatore indulgente Per ognuno di queste categorie viene evidenziato il modello di comportamento e il conseguente modello di acquisto. Per saperne di più 

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  • I can not connect to the Internet with cable

    - by Diego Castro
    tengo un computador de escritorio (board: gigabyte h61m, procesador: intel core i3 de 64 bits, ram: ddr3 4 GB) y puedo acceder a internet normalmente desde Windows 7 (mi conexión es por cable directamente al modem (referencias del modem: D-link DSL-2640T)) e instale Ubuntu 11.04 y no puedo acceder a internet, probé con Ubuntu 10.04 (que es el que tengo actualmente instalado) y tampoco funciono no se que debo configurar ni que hacer, simplemente no se conecta, he intentado cambiando de modo automatico a modo manual en ipv4 y colocando los datos correspondientes (dirección IP, máscara de red y servidores de DNS) y no logro conectarme aún, agradezco la ayuda machine traslator Hi, I have a desktop (board: gigabyte h61m, Processor: Intel Core i3 64-bit RAM: 4 GB ddr3) and I can access the internet normally from Windows 7 (my connection is wired directly to the modem (modem references : D-link DSL-2640T)) and install Ubuntu 11.04 and I can not access the internet, I tried Ubuntu 10.04 (which is what I have currently installed) and worked either not set or that I should do, just does not connect, I tried switching from automatic mode to manual mode ipv4 and placing the data (IP address, subnet mask and DNS servers) and I can not even connect, appreciate the help

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  • XBRL y Reporting Regulatorio con Oracle Hyperion 11.1.2

    - by eva.mier(at)oracle.com
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Una de las grandes novedades de la nueva versión de Gestión del rendimiento de Oracle Hyperion, es la incorporación de una solución completa e integrada para el Reporting XBRL y cualquier otra presentación o submisión de  información, en los formatos oficiales requeridos por entidades regulatorias (Reporting Banco de España, Comisión Nacional del Mercado de Valores, SEC 10Q/K, etc). Basado en Microsoft Word y Excel, proporciona al usuario de negocio un entorno  de creación  y cumplimentación  de formatos XBRL muy sencillo, que permite desmitificar el trabajo y costes asociados al cumplimiento regulatorio.

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  • PTLQueue : a scalable bounded-capacity MPMC queue

    - by Dave
    Title: Fast concurrent MPMC queue -- I've used the following concurrent queue algorithm enough that it warrants a blog entry. I'll sketch out the design of a fast and scalable multiple-producer multiple-consumer (MPSC) concurrent queue called PTLQueue. The queue has bounded capacity and is implemented via a circular array. Bounded capacity can be a useful property if there's a mismatch between producer rates and consumer rates where an unbounded queue might otherwise result in excessive memory consumption by virtue of the container nodes that -- in some queue implementations -- are used to hold values. A bounded-capacity queue can provide flow control between components. Beware, however, that bounded collections can also result in resource deadlock if abused. The put() and take() operators are partial and wait for the collection to become non-full or non-empty, respectively. Put() and take() do not allocate memory, and are not vulnerable to the ABA pathologies. The PTLQueue algorithm can be implemented equally well in C/C++ and Java. Partial operators are often more convenient than total methods. In many use cases if the preconditions aren't met, there's nothing else useful the thread can do, so it may as well wait via a partial method. An exception is in the case of work-stealing queues where a thief might scan a set of queues from which it could potentially steal. Total methods return ASAP with a success-failure indication. (It's tempting to describe a queue or API as blocking or non-blocking instead of partial or total, but non-blocking is already an overloaded concurrency term. Perhaps waiting/non-waiting or patient/impatient might be better terms). It's also trivial to construct partial operators by busy-waiting via total operators, but such constructs may be less efficient than an operator explicitly and intentionally designed to wait. A PTLQueue instance contains an array of slots, where each slot has volatile Turn and MailBox fields. The array has power-of-two length allowing mod/div operations to be replaced by masking. We assume sensible padding and alignment to reduce the impact of false sharing. (On x86 I recommend 128-byte alignment and padding because of the adjacent-sector prefetch facility). Each queue also has PutCursor and TakeCursor cursor variables, each of which should be sequestered as the sole occupant of a cache line or sector. You can opt to use 64-bit integers if concerned about wrap-around aliasing in the cursor variables. Put(null) is considered illegal, but the caller or implementation can easily check for and convert null to a distinguished non-null proxy value if null happens to be a value you'd like to pass. Take() will accordingly convert the proxy value back to null. An advantage of PTLQueue is that you can use atomic fetch-and-increment for the partial methods. We initialize each slot at index I with (Turn=I, MailBox=null). Both cursors are initially 0. All shared variables are considered "volatile" and atomics such as CAS and AtomicFetchAndIncrement are presumed to have bidirectional fence semantics. Finally T is the templated type. I've sketched out a total tryTake() method below that allows the caller to poll the queue. tryPut() has an analogous construction. Zebra stripping : alternating row colors for nice-looking code listings. See also google code "prettify" : https://code.google.com/p/google-code-prettify/ Prettify is a javascript module that yields the HTML/CSS/JS equivalent of pretty-print. -- pre:nth-child(odd) { background-color:#ff0000; } pre:nth-child(even) { background-color:#0000ff; } border-left: 11px solid #ccc; margin: 1.7em 0 1.7em 0.3em; background-color:#BFB; font-size:12px; line-height:65%; " // PTLQueue : Put(v) : // producer : partial method - waits as necessary assert v != null assert Mask = 1 && (Mask & (Mask+1)) == 0 // Document invariants // doorway step // Obtain a sequence number -- ticket // As a practical concern the ticket value is temporally unique // The ticket also identifies and selects a slot auto tkt = AtomicFetchIncrement (&PutCursor, 1) slot * s = &Slots[tkt & Mask] // waiting phase : // wait for slot's generation to match the tkt value assigned to this put() invocation. // The "generation" is implicitly encoded as the upper bits in the cursor // above those used to specify the index : tkt div (Mask+1) // The generation serves as an epoch number to identify a cohort of threads // accessing disjoint slots while s-Turn != tkt : Pause assert s-MailBox == null s-MailBox = v // deposit and pass message Take() : // consumer : partial method - waits as necessary auto tkt = AtomicFetchIncrement (&TakeCursor,1) slot * s = &Slots[tkt & Mask] // 2-stage waiting : // First wait for turn for our generation // Acquire exclusive "take" access to slot's MailBox field // Then wait for the slot to become occupied while s-Turn != tkt : Pause // Concurrency in this section of code is now reduced to just 1 producer thread // vs 1 consumer thread. // For a given queue and slot, there will be most one Take() operation running // in this section. // Consumer waits for producer to arrive and make slot non-empty // Extract message; clear mailbox; advance Turn indicator // We have an obvious happens-before relation : // Put(m) happens-before corresponding Take() that returns that same "m" for T v = s-MailBox if v != null : s-MailBox = null ST-ST barrier s-Turn = tkt + Mask + 1 // unlock slot to admit next producer and consumer return v Pause tryTake() : // total method - returns ASAP with failure indication for auto tkt = TakeCursor slot * s = &Slots[tkt & Mask] if s-Turn != tkt : return null T v = s-MailBox // presumptive return value if v == null : return null // ratify tkt and v values and commit by advancing cursor if CAS (&TakeCursor, tkt, tkt+1) != tkt : continue s-MailBox = null ST-ST barrier s-Turn = tkt + Mask + 1 return v The basic idea derives from the Partitioned Ticket Lock "PTL" (US20120240126-A1) and the MultiLane Concurrent Bag (US8689237). The latter is essentially a circular ring-buffer where the elements themselves are queues or concurrent collections. You can think of the PTLQueue as a partitioned ticket lock "PTL" augmented to pass values from lock to unlock via the slots. Alternatively, you could conceptualize of PTLQueue as a degenerate MultiLane bag where each slot or "lane" consists of a simple single-word MailBox instead of a general queue. Each lane in PTLQueue also has a private Turn field which acts like the Turn (Grant) variables found in PTL. Turn enforces strict FIFO ordering and restricts concurrency on the slot mailbox field to at most one simultaneous put() and take() operation. PTL uses a single "ticket" variable and per-slot Turn (grant) fields while MultiLane has distinct PutCursor and TakeCursor cursors and abstract per-slot sub-queues. Both PTL and MultiLane advance their cursor and ticket variables with atomic fetch-and-increment. PTLQueue borrows from both PTL and MultiLane and has distinct put and take cursors and per-slot Turn fields. Instead of a per-slot queues, PTLQueue uses a simple single-word MailBox field. PutCursor and TakeCursor act like a pair of ticket locks, conferring "put" and "take" access to a given slot. PutCursor, for instance, assigns an incoming put() request to a slot and serves as a PTL "Ticket" to acquire "put" permission to that slot's MailBox field. To better explain the operation of PTLQueue we deconstruct the operation of put() and take() as follows. Put() first increments PutCursor obtaining a new unique ticket. That ticket value also identifies a slot. Put() next waits for that slot's Turn field to match that ticket value. This is tantamount to using a PTL to acquire "put" permission on the slot's MailBox field. Finally, having obtained exclusive "put" permission on the slot, put() stores the message value into the slot's MailBox. Take() similarly advances TakeCursor, identifying a slot, and then acquires and secures "take" permission on a slot by waiting for Turn. Take() then waits for the slot's MailBox to become non-empty, extracts the message, and clears MailBox. Finally, take() advances the slot's Turn field, which releases both "put" and "take" access to the slot's MailBox. Note the asymmetry : put() acquires "put" access to the slot, but take() releases that lock. At any given time, for a given slot in a PTLQueue, at most one thread has "put" access and at most one thread has "take" access. This restricts concurrency from general MPMC to 1-vs-1. We have 2 ticket locks -- one for put() and one for take() -- each with its own "ticket" variable in the form of the corresponding cursor, but they share a single "Grant" egress variable in the form of the slot's Turn variable. Advancing the PutCursor, for instance, serves two purposes. First, we obtain a unique ticket which identifies a slot. Second, incrementing the cursor is the doorway protocol step to acquire the per-slot mutual exclusion "put" lock. The cursors and operations to increment those cursors serve double-duty : slot-selection and ticket assignment for locking the slot's MailBox field. At any given time a slot MailBox field can be in one of the following states: empty with no pending operations -- neutral state; empty with one or more waiting take() operations pending -- deficit; occupied with no pending operations; occupied with one or more waiting put() operations -- surplus; empty with a pending put() or pending put() and take() operations -- transitional; or occupied with a pending take() or pending put() and take() operations -- transitional. The partial put() and take() operators can be implemented with an atomic fetch-and-increment operation, which may confer a performance advantage over a CAS-based loop. In addition we have independent PutCursor and TakeCursor cursors. Critically, a put() operation modifies PutCursor but does not access the TakeCursor and a take() operation modifies the TakeCursor cursor but does not access the PutCursor. This acts to reduce coherence traffic relative to some other queue designs. It's worth noting that slow threads or obstruction in one slot (or "lane") does not impede or obstruct operations in other slots -- this gives us some degree of obstruction isolation. PTLQueue is not lock-free, however. The implementation above is expressed with polite busy-waiting (Pause) but it's trivial to implement per-slot parking and unparking to deschedule waiting threads. It's also easy to convert the queue to a more general deque by replacing the PutCursor and TakeCursor cursors with Left/Front and Right/Back cursors that can move either direction. Specifically, to push and pop from the "left" side of the deque we would decrement and increment the Left cursor, respectively, and to push and pop from the "right" side of the deque we would increment and decrement the Right cursor, respectively. We used a variation of PTLQueue for message passing in our recent OPODIS 2013 paper. ul { list-style:none; padding-left:0; padding:0; margin:0; margin-left:0; } ul#myTagID { padding: 0px; margin: 0px; list-style:none; margin-left:0;} -- -- There's quite a bit of related literature in this area. I'll call out a few relevant references: Wilson's NYU Courant Institute UltraComputer dissertation from 1988 is classic and the canonical starting point : Operating System Data Structures for Shared-Memory MIMD Machines with Fetch-and-Add. Regarding provenance and priority, I think PTLQueue or queues effectively equivalent to PTLQueue have been independently rediscovered a number of times. See CB-Queue and BNPBV, below, for instance. But Wilson's dissertation anticipates the basic idea and seems to predate all the others. Gottlieb et al : Basic Techniques for the Efficient Coordination of Very Large Numbers of Cooperating Sequential Processors Orozco et al : CB-Queue in Toward high-throughput algorithms on many-core architectures which appeared in TACO 2012. Meneghin et al : BNPVB family in Performance evaluation of inter-thread communication mechanisms on multicore/multithreaded architecture Dmitry Vyukov : bounded MPMC queue (highly recommended) Alex Otenko : US8607249 (highly related). John Mellor-Crummey : Concurrent queues: Practical fetch-and-phi algorithms. Technical Report 229, Department of Computer Science, University of Rochester Thomasson : FIFO Distributed Bakery Algorithm (very similar to PTLQueue). Scott and Scherer : Dual Data Structures I'll propose an optimization left as an exercise for the reader. Say we wanted to reduce memory usage by eliminating inter-slot padding. Such padding is usually "dark" memory and otherwise unused and wasted. But eliminating the padding leaves us at risk of increased false sharing. Furthermore lets say it was usually the case that the PutCursor and TakeCursor were numerically close to each other. (That's true in some use cases). We might still reduce false sharing by incrementing the cursors by some value other than 1 that is not trivially small and is coprime with the number of slots. Alternatively, we might increment the cursor by one and mask as usual, resulting in a logical index. We then use that logical index value to index into a permutation table, yielding an effective index for use in the slot array. The permutation table would be constructed so that nearby logical indices would map to more distant effective indices. (Open question: what should that permutation look like? Possibly some perversion of a Gray code or De Bruijn sequence might be suitable). As an aside, say we need to busy-wait for some condition as follows : "while C == 0 : Pause". Lets say that C is usually non-zero, so we typically don't wait. But when C happens to be 0 we'll have to spin for some period, possibly brief. We can arrange for the code to be more machine-friendly with respect to the branch predictors by transforming the loop into : "if C == 0 : for { Pause; if C != 0 : break; }". Critically, we want to restructure the loop so there's one branch that controls entry and another that controls loop exit. A concern is that your compiler or JIT might be clever enough to transform this back to "while C == 0 : Pause". You can sometimes avoid this by inserting a call to a some type of very cheap "opaque" method that the compiler can't elide or reorder. On Solaris, for instance, you could use :"if C == 0 : { gethrtime(); for { Pause; if C != 0 : break; }}". It's worth noting the obvious duality between locks and queues. If you have strict FIFO lock implementation with local spinning and succession by direct handoff such as MCS or CLH,then you can usually transform that lock into a queue. Hidden commentary and annotations - invisible : * And of course there's a well-known duality between queues and locks, but I'll leave that topic for another blog post. * Compare and contrast : PTLQ vs PTL and MultiLane * Equivalent : Turn; seq; sequence; pos; position; ticket * Put = Lock; Deposit Take = identify and reserve slot; wait; extract & clear; unlock * conceptualize : Distinct PutLock and TakeLock implemented as ticket lock or PTL Distinct arrival cursors but share per-slot "Turn" variable provides exclusive role-based access to slot's mailbox field put() acquires exclusive access to a slot for purposes of "deposit" assigns slot round-robin and then acquires deposit access rights/perms to that slot take() acquires exclusive access to slot for purposes of "withdrawal" assigns slot round-robin and then acquires withdrawal access rights/perms to that slot At any given time, only one thread can have withdrawal access to a slot at any given time, only one thread can have deposit access to a slot Permissible for T1 to have deposit access and T2 to simultaneously have withdrawal access * round-robin for the purposes of; role-based; access mode; access role mailslot; mailbox; allocate/assign/identify slot rights; permission; license; access permission; * PTL/Ticket hybrid Asymmetric usage ; owner oblivious lock-unlock pairing K-exclusion add Grant cursor pass message m from lock to unlock via Slots[] array Cursor performs 2 functions : + PTL ticket + Assigns request to slot in round-robin fashion Deconstruct protocol : explication put() : allocate slot in round-robin fashion acquire PTL for "put" access store message into slot associated with PTL index take() : Acquire PTL for "take" access // doorway step seq = fetchAdd (&Grant, 1) s = &Slots[seq & Mask] // waiting phase while s-Turn != seq : pause Extract : wait for s-mailbox to be full v = s-mailbox s-mailbox = null Release PTL for both "put" and "take" access s-Turn = seq + Mask + 1 * Slot round-robin assignment and lock "doorway" protocol leverage the same cursor and FetchAdd operation on that cursor FetchAdd (&Cursor,1) + round-robin slot assignment and dispersal + PTL/ticket lock "doorway" step waiting phase is via "Turn" field in slot * PTLQueue uses 2 cursors -- put and take. Acquire "put" access to slot via PTL-like lock Acquire "take" access to slot via PTL-like lock 2 locks : put and take -- at most one thread can access slot's mailbox Both locks use same "turn" field Like multilane : 2 cursors : put and take slot is simple 1-capacity mailbox instead of queue Borrow per-slot turn/grant from PTL Provides strict FIFO Lock slot : put-vs-put take-vs-take at most one put accesses slot at any one time at most one put accesses take at any one time reduction to 1-vs-1 instead of N-vs-M concurrency Per slot locks for put/take Release put/take by advancing turn * is instrumental in ... * P-V Semaphore vs lock vs K-exclusion * See also : FastQueues-excerpt.java dice-etc/queue-mpmc-bounded-blocking-circular-xadd/ * PTLQueue is the same as PTLQB - identical * Expedient return; ASAP; prompt; immediately * Lamport's Bakery algorithm : doorway step then waiting phase Threads arriving at doorway obtain a unique ticket number Threads enter in ticket order * In the terminology of Reed and Kanodia a ticket lock corresponds to the busy-wait implementation of a semaphore using an eventcount and a sequencer It can also be thought of as an optimization of Lamport's bakery lock was designed for fault-tolerance rather than performance Instead of spinning on the release counter, processors using a bakery lock repeatedly examine the tickets of their peers --

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  • question about 12.10 32 bit syslinux 4.06 EDD 2012-10-23 usb direct boot

    - by logan
    alright so guys i am trying to do a direct boot for Ubuntu 12.10 (as stated in the topic) i have been trying to do a direct boot for about ten minutes now. so i have to do a direct boot because my original OS has a corrupted kernel (i am trying to fix a friends laptop) Toshiba satellite C655D-S5518 anyway getting back to the main point when i put the usb in everything starts up fine it loads the usb then it goes to this screen saying "SYSLINUX 4.06 EDD 2012-10-23 Copyright (C) 1994-2012 H. Peter Anvin et al." also getting a blinking line (as if i could put something in however when i try to type it does not show up so im guessing its telling me it is loading) However i am not getting a corrupted file or any kind of file error so im guessing my main question is, is this normal? and if so how long does it take for this to be done and what are the steps proceeding this? sorry guys if this is a dumb question i am new to the Ubuntu party haha thanks Logan.

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  • IIS 8 FTP

    - by The Official Microsoft IIS Site
    This post began its life as ‘What’s new in IIS 8 FTP’ but has since morphed into something quite different. As the ultimate goal is still to talk about what’s new with FTP for IIS 8, I have retained IIS, 8, and FTP in the title but nothing more. Many of us are cognizant of the history of the Internet but I will do a quick review to build the foundation of this post. We know that it wasn’t Al Gore’s extensive technical knowledge that built the foundations of the...(read more)

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  • Que es Virtualbox?

    - by [email protected]
    VIRTUALBOX (Open Source para virtualización)Las herrramientas de virtualización se han puesto de moda de manera casi exponencial durante los últimos años. Una de ellas es VirtualBox, esta corre sobre diferentes sistemas operativos y para los desarrolladores e ingenieros en computo que desean realizar pruebas de productos sin afectar sus maquinas, esta es una de las mejores alternativas. Adicionalmente hay algo que tiene VirtualBox que aun es mejor, es un program Open Source, eso significa que la podras usar en tu maquina teniendo un costo de $0.Esta herramienta realiza basicamente la misma funcion que Vmware Workstation, e incluso puede ejecutar la maquinas virtuales creadas con vmware workstation sin necesidad de realizar conversiones de alguna manera.La ultima version disponible al dia de hoy es la 3.1.6 y este puede ser descargado facilmente.  Solo visita uno de estos sites."Get  the lastest VirtualBox version at here"http://www.virtualbox.org/wiki/Downloadso en la pagina de Oracle"Get  the lastest VirtualBox version at here"http://dlc.sun.com/virtualbox/vboxdownload.html

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  • Ubuntu with KDE and kernel 3.6.2 - performance issues

    - by Pelda
    I have recently swiched to Ubuntu and installed KDe on it. I like software included in Ubuntu but interface from Kubuntu. My problem is, that after installation of kernel 3.6.2 (deafult ubuntu 12.04 is 3.2 I think) - whole KDE interface is laggy and I have to render using Xrended because Opel AL doesnt work. So please tell me - I didint find it anywhere - Does KDE has some problems with new kernel? should i downgrade back to 3.x.x? Thank you for answers and your time. Pelda

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  • Five Things Learned at the BSR Conference in San Francisco on Nov 2nd-4th

    - by Evelyn Neumayr
    The BSR Conference 2011—“Redefining Leadership”—held from Nov 2nd to Nov 4th in San Francisco, with Oracle as one of the main sponsors, saw senior business executives, civil society representatives, and other experts from around the world gathering to share strategies and insights on the future of sustainability. The general conference sessions kicked off on November 2nd with a plenary address by former U.S. Vice President Al Gore. Other sessions were presented by CEOs of the caliber of Carl Bass (Autodesk), Brian Dunn (Best Buy), Carlos Brito (Anheuser-Busch InBev) and Ofra Strauss (Strauss Group). Here are five key highlights from the conference: 1.      The main leadership challenge is integrating sustainability into core business functions and overcoming short-termism. The “BSR GlobeScan State of Sustainable Business Poll 2011” - a survey of nearly 500 business leaders from 300 member companies - shows that 84% of respondents are optimistic that global businesses will embrace CSR/sustainability as part of their core strategies and operations in the next five years but consider integrating sustainability into their core business functions the key challenge. It is still difficult for many companies that are committed to the sustainability agenda to find investors that understand the long-term implications and as Al Gore said “Many companies are given the signal by the investors that it is the short term results that matter and that is a terribly debilitating force in the market.” 2.      Companies are required to address increasing compliance requirements and transparency in their supply chain, especially in relation with conflict minerals legislation and water management. The Dodd-Frank legislation, OECD guidelines, and the upcoming Securities and Exchange Commission (SEC) rules require companies to monitor upstream the sourcing of tin, tantalum, tungsten, and gold, but given the complexity of this issue companies need to collaborate and partner with peer companies in their industry as well as in other industries to understand how to address conflict minerals in their supply chains. The Institute of Public and Environmental Affairs’ (IPE) China Water Pollution Map enables the public to access thousands of environmental quality, discharge, and infraction records released by various government agencies. Empowered with this information, the public has the opportunity to place greater pressure on polluting companies to comply with environmental standards and create solutions to improve their performance. 3.      A new standard for reporting on supply chain greenhouse gas emissions is available. The New “Scope 3” Supply Chain Greenhouse Gas Inventory Standard, released on October 4th 2011, is the only international greenhouse gas emissions standard that accounts for the full lifecycle of a company’s products. It provides a framework for companies to account for indirect emissions outside of energy use, such as transportation, manufacturing, and distribution, and it incorporates both upstream and downstream impacts of a product. With key investors now listing supplier vulnerability to rising energy prices and disruptions of service as a key concern, greenhouse gas (GHG) management isn’t just for leading companies but a necessity for any business. 4.      Environmental, social, and corporate governance (ESG) reporting is becoming increasingly important to investors and other stakeholders. While European investors have traditionally driven the ESG agenda, U.S. investors are increasingly including ESG data in their analyses. This trend will likely increase as stakeholders continue to demand that an ESG lens be applied to their investments. Investors are increasingly looking to partner on sustainability, as they see the benefits of ESG providing significant returns on investment. 5.      Software companies are offering an increasing variety of solutions to help drive changes and measure performance internally, in supply chains, and across peer companies. The significant challenge is how to integrate different software systems to facilitate decision-making based on a holistic understanding of trade-offs. Jon Chorley, Chief Sustainability Officer and Vice President, Supply Chain Management Product Strategy at Oracle was a panelist in the “Trends in Sustainability Software” session and commented that, “How we think about our business decisions really comes down to how we think about cost. And as long as we don’t assign a cost to things that have an environmental impact or social impact, then we make decisions based on incomplete information. If we could include that in the process that determines ‘Is this product profitable? we would then have a much better decision.” For more information on BSR visit www.brs.org. You can also view highlights of the plenary session at http://www.bsr.org/en/bsr-conference/session-summaries/2011. Oracle is proud to be a sponsor of this BSR conference. By Elena Avesani, Principal Product Strategy Manager, Oracle          

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  • How can I install Ubuntu Saucy Server with BTRFS?

    - by Walter Souto
    So, a week ago I installed the latest beta version of Ubuntu Saucy Server in a MacMini using BTRFS as only partition to mount "/" on it (I know it's not recommended to do this, but it's not the point here) with no problems et al. Everything went just "naturally"... Now with the released image of 13.10 server, I just can't get any BTRFS partition done from installer. I'm getting a "Can't create filesystem" error whenever I try to create any BTRFS partition, like the 13.10 server final installer can't handle format BTRFS partitions... Am I doing something wrong? Or it's a bug in the installer? Is there anything that I can do to workaround this and get my BTRFS partition set on installation, or I'll need to work this after the installation. I can just leave some space left and create a btrfs partition later on, with Saucy already installed and proceed to use to LXC (which is my solo purpose to have btrfs), but anyway, why installer can't do btrfs anymore?

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  • Renovación de equipos antiguos y los TCO

    - by Eloy M. Rodríguez
    Acabo de ver un vídeo de Oracle sobre las ventajas económicas y de eficiencia que aportan los programas en marcha de renovación de base instalada. Con los recientes anuncios de los SPARC T4 y SuperCluster las ventajas se refuerzan. Y en España sigue habiendo una importante base instalada de sistemas Sun en la sanidad. En el vídeo me ha llamado la atención que se destaque algo que casi nunca se hace: el reciclado de los sistemas antiguos. Son tres minutos y medio y es muy fácil de seguir por sus grafismos y por el inglés muy entendible con que se expresa el presentador. Al final, estamos hablando de TCO, el cada vez más famoso Coste Total de Propiedad, tema que cada vez debería de tomar peso a la hora de las decisiones sobre el coste de adquisición. Prueba de ello es que el gobierno de Gran Bretaña ha publicado una primera guía de criterios de consideración a la hora del cálculo del TCO de productos de software. Animo a echarle un vistazo, porque pone en papel organizadamente lo que todos conocemos, pero que siempre es bueno tenerlo sistematizado.

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  • Bootable USB drive won't run installation

    - by Edgar
    I am having issues installing 12.10 on a laptop from bootable USB Drive 4GB FAT32. Also I changed order on BIOS to boot from USB. But only I see is the black screen with SYSLINUX 4.06 EDD 4.06-pre7 Copyright (C) 1994-2012 H. Peter Anvin et al _ I tried to install 12.10 into my older laptop using the same bootable USB drive just to be sure, and it's all works fine! I have also trying different USB drives, but results were the same. So it looks like there is nothing wrong with my bootable USB drives. Something is wrong with my laptop, but I can't figure out what exactly, because it's very new and Windows7 boots and runs just great. I Googled but found nothing useful. My laptop is really a small one: Acer AOD270 Protcessor: Intel(R) Atom(TM) CPU N26OO 1.60 GHz RAM: 1 GB Windows 7 Starter 32 bit It has no CD drive Any help would be really appreciated please.

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  • How to prepare for the GRE Computer Science Subject Test?

    - by Maddy.Shik
    How do I prepare for the GRE Computer Science subject test? Are there any standard text books I should follow? I want to score as competitively as possible. What are some good references? Is there anything that top schools like CMU, MIT, and Standford would expect? For example, Cormen et al is considered very good for algorithms. Please tell me standard text books for each subject covered by the test, like Computer Architecture, Database Design, Operating Systems, Discrete Maths etc.

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  • Grub Boot Error After Ubuntu Update

    - by Anna
    I've installed Ubuntu 10.04 with dual boot to Windows XP. I put it on auto-update. It was updating grub et al and after a restart all it says is; error:no such device: <hex number> With a grub rescue prompt. I'm in panic mode right now as it's my mother's office computer and it might have some serious repercussions for her tomorrow. What should I do? Update: It appears that the partition structure has been corrupted since it only displays (hd0) on ls

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  • How to best prepare for the GRE Computer Science Subject Test?

    - by Maddy.Shik
    How do I prepare for the GRE Computer Science subject test? Are there any standard text books I should follow? I want to score as competitively as possible. What are some good references? Is there anything that top schools like CMU, MIT, and Standford would expect? For example, Cormen et al is considered very good for algorithms. Please tell me standard text books for each subject covered by the test, like Computer Architecture, Database Design, Operating Systems, Discrete Maths etc.

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  • Ti sei perso l'Oracle EPM Live Webcast sul Project Planning? Ora puoi rivederlo

    - by antonella.buonagurio
    Se non hai potuto seguire l'ultimo webcast EPM dedicato al Project Planning puoi rivederlo a questo link. Il webcast, che fa parte di una serie di live webseminar  dedicati ai professionisti dell'area amministrazione finanza e controllo, è focalizzato sul processo di budgeting, forecasting e controllo di gestione per commessa e delle attività a progetto in ambito economico-finanziario. Durante il webseminar viene presentata  l'integrazione funzionale di Oracle Hyperion EPM System con le altre soluzioni Oracle per il project planning & management. Non perdere l'ultimo appuntamento prima delle vacanze! 13 luglio Oracle EPM Live webcast:  Predictive Planning clicca qui per saperne di più!

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