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  • How can I allow anonymous access to OTRS FAQ area?

    - by robbie
    I have been searching for this for quite some time now. I am using OTRS 2.4.7 and installed the FAQ package version 1.6.5. Everything seems to work fine. When I am logged in, I can create articles and other users have the ability to browse the articles. I want to be able to allow access to any anonymous non-user to be able to read these articles. Can anyone shed some light on how to allow this type of access? Thanks

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  • Tool to monitor file size, file existence, parse xml, etc

    - by Artur Carvalho
    I'm trying to find some tool that helps me monitor several things. What are some requirements: Shows results on a web page. Checks existence of files/folders Checks sizes of files/folders Can parse xml files Can have several status depending if it's for instance, after 9pm Ping workstations/Servers to ensure they are on or off create daily/weekly/monthly reports (pdf, html, csv) show daily/weekly/monthly scheduled tasks check if specific users are logged in a machine check which users are logged in in a machine I've looked into some solutions but could not find what I wanted. Usually tools like nagios are more focused in servers, and spiceworks is not so specific. At this point I'm using a little powershell script that does several of these items, but before losing more time probably reinventing the wheel, what tools are out there? Thank you in advance.

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  • Starting/Stopping IBM WebSphere Application Server (WAS) 7 from the Command Line

    - by Christopher Parker
    I've written a script to automate the process of starting, stopping, and restarting WAS7 from the command line. Nothing starts automatically on one of our staging servers, so I have to start everything: deployment manager, node agent, app server, and Web server. The script I wrote seems to work pretty well. A coworker of mine recommended that I structure my commands differently. I'm wondering if there's a good, valid reason for doing so. First, my variables: WAS_HOME="/opt/IBM/WebSphere/AppServer" WAS_PROFILE_NAME="AppSrv01" WAS_APP_SERVER="server1" WAS_WEB_SERVER="webserver1" How I had the start commands: "${WAS_HOME}/bin/startManager.sh" "${WAS_HOME}/bin/startNode.sh" -profileName $WAS_PROFILE_NAME "${WAS_HOME}/bin/startServer.sh" -profileName $WAS_PROFILE_NAME $WAS_APP_SERVER "${WAS_HOME}/bin/startServer.sh" -profileName $WAS_PROFILE_NAME $WAS_WEB_SERVER I was told that I should do it like this, instead: WAS_DMGR="Dmgr01" # Added variable "${WAS_HOME}/profiles/${WAS_PROFILE_NAME}/bin/startNode.sh" "${WAS_HOME}/profiles/${WAS_DMGR}/bin/startManager.sh" "${WAS_HOME}/profiles/${WAS_PROFILE_NAME}/bin/startServer.sh" $WAS_APP_SERVER "${WAS_HOME}/profiles/${WAS_PROFILE_NAME}/bin/startServer.sh" $WAS_WEB_SERVER How is the second way of starting up everything for WebSphere any better or more correct than the first, original, way?

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  • Is it possible to stop the "Beep" device on all computers in a Windows network?

    - by sharptooth
    On Windows the default behavior it to make an annoying "beep" sound every time Windows things something notable happened. The result is that when someone send a company-wide email via the MS Exchange all computers around my cubicle beep one by one. This is annoying and makes no sense. Luckily beeping can be shut off. Someone has to: open the "Device Manager", select "View - Show hidden devices", find the "Beep" device in "Non-Pug and Play Devices" node, open its properties, go to the "Driver" tab, set "startup type" to "Disabled" and click "Stop". The "Beep" device will stop and no longer produce the useless sound. This solution however requires tracking every computer and then talking to its user which is not very convenient. Device Manager doesn't allow stopping a device on another computer. I'm looking for a solution that can be deployed by the administrators team. We have a domain and the administrators even install the programs company-wide automatically. Are there any means to stop the "Beep" device an all computers in the Windows network with some remote-administration features automatically?

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  • how to keep same header on starting of next page in pdf

    - by Santosh Singh
    Here is My Code. private void getActionItems(Document document, Chapter chapter, Section section, Paragraph pas) { List drbRefList = null; try { _actionService = new ActionItemImpl(); _aiBean = new ActionItemData(); if (_aiBean != null) { _actionList = new ArrayList(); LOG.info("business passed here is" + _business); _actionList = _actionService.getActionItemsForPDF(_userSSOID, _business, _reviewID, _connection); } LOG.info(" after calling getActionItemsForPDF"); LOG.info("_actionList" + _actionList); Table tablesh1 = new Table(1, 1); float[] widthsh1 = new float[1]; widthsh1[0] = ReviewConstants.MAGIC_DOTTWELVE; tablesh1.setTableFitsPage(true); tablesh1.setPadding(2); tablesh1.setSpacing(0); tablesh1.setWidth(ReviewConstants.MAGIC_ONEZEROZERO); tablesh1.setWidths(widthsh1); tablesh1.setBorderColor(Color.WHITE); Cell hcell = new Cell(new Paragraph(ReviewConstants.S_ACTIONHEADING, new Font(Font.HELVETICA, fontSize, Font.BOLD, Color.BLUE))); hcell.setHeader(true); tablesh1.addCell(hcell); section.add(tablesh1); Table actionTable = null; String businessUnit = reviewData.getBusinessUnit(); float[] widthac = null; //Updated for Nuclear Energy Engineering Business Unit Requirement by Naveen if(!"Nuclear Energy Engineering".equalsIgnoreCase(businessUnit)){ actionTable = new Table(ReviewConstants.NINE,ReviewConstants.THREE); widthac = new float[ReviewConstants.NINE]; widthac[0] = ReviewConstants.MAGIC_DOTONE; widthac[1] = ReviewConstants.MAGIC_DOTONEZERO; widthac[2] = ReviewConstants.MAGIC_DOTTWOZERO; widthac[ReviewConstants.THREE] = ReviewConstants.MAGIC_DOTTWOZERO; widthac[ReviewConstants.FOUR] = ReviewConstants.MAGIC_DOTONEZERO; widthac[ReviewConstants.FIVE] = ReviewConstants.MAGIC_DOTONEZERO; widthac[ReviewConstants.SIX] = ReviewConstants.MAGIC_DOTONEZERO; widthac[ReviewConstants.SEVEN] = ReviewConstants.MAGIC_DOTONEZERO; widthac[ReviewConstants.EIGHT] = ReviewConstants.MAGIC_DOTONEZERO; }else{ actionTable = new Table(ReviewConstants.SIX,ReviewConstants.THREE); widthac = new float[ReviewConstants.SIX]; widthac[0] = ReviewConstants.MAGIC_DOTONE; widthac[1] = ReviewConstants.MAGIC_THREEZERO; widthac[2] = ReviewConstants.MAGIC_THREEZERO; widthac[ReviewConstants.THREE] = ReviewConstants.MAGIC_THREEZERO; widthac[ReviewConstants.FOUR] = ReviewConstants.MAGIC_DOTONEZERO; widthac[ReviewConstants.FIVE] = ReviewConstants.MAGIC_DOTONEZERO; } actionTable.setTableFitsPage(true); actionTable.setPadding(2); actionTable.setSpacing(0); actionTable.setWidth(ReviewConstants.MAGIC_ONEZEROZERO); actionTable.setWidths(widthac); actionTable.setBorderWidth(1); Cell accell = new Cell(new Paragraph(ReviewConstants.S_ACTIONID, new Font(Font.HELVETICA, fontSize, Font.BOLD))); accell.setHeader(true); actionTable.addCell(accell); if(!"Nuclear Energy Engineering".equalsIgnoreCase(businessUnit)){ accell = new Cell(new Paragraph(ReviewConstants.PDF_RT, new Font(Font.HELVETICA, fontSize, Font.BOLD))); accell.setHeader(true); actionTable.addCell(accell); } accell = new Cell(new Paragraph(ReviewConstants.S_REQA, new Font(Font.HELVETICA, fontSize, Font.BOLD))); accell.setHeader(true); actionTable.addCell(accell); accell = new Cell(new Paragraph(ReviewConstants.S_CLOSURE, new Font(Font.HELVETICA, fontSize, Font.BOLD))); accell.setHeader(true); actionTable.addCell(accell); accell = new Cell(new Paragraph(ReviewConstants.S_DISPOSITION, new Font(Font.HELVETICA, fontSize, Font.BOLD))); accell.setHeader(true); actionTable.addCell(accell); //added by santosh on 18 june actionTable.endHeaders(); document.add(actionTable); if(!"Nuclear Energy Engineering".equalsIgnoreCase(businessUnit)){ accell = new Cell(new Paragraph(ReviewConstants.S_DRB_REFERENCE, new Font( Font.HELVETICA, fontSize, Font.BOLD))); accell.setHeader(true); actionTable.addCell(accell); accell = new Cell(new Paragraph(ReviewConstants.S_DEADLINE, new Font( Font.HELVETICA, fontSize, Font.BOLD))); accell.setHeader(true); actionTable.addCell(accell); } accell = new Cell(new Paragraph(ReviewConstants.S_OWNER, new Font( Font.HELVETICA, fontSize, Font.BOLD))); accell.setHeader(true); actionTable.addCell(accell); accell = new Cell(new Paragraph(ReviewConstants.S_STATE, new Font( Font.HELVETICA, fontSize, Font.BOLD))); accell.setHeader(true); actionTable.addCell(accell); int acSize = 0; if (_actionList != null) { acSize = _actionList.size(); } for (int i = 0; i < acSize; i++) { _aiBean = (ActionItemData) _actionList.get(i); Cell adCell = new Cell(new Paragraph(_aiBean.getActionID(), new Font( Font.HELVETICA, ReviewConstants.MAGIC_EIGHT))); adCell.setHeader(false); actionTable.addCell(adCell); if(!"Nuclear Energy Engineering".equalsIgnoreCase(businessUnit)){ if (_aiBean.getActionItemType().equals("0")) { adCell = new Cell(new Paragraph("Normal", new Font(Font.HELVETICA, fontSize))); } else { adCell = new Cell(new Paragraph("Critical", new Font(Font.HELVETICA, fontSize))); } adCell.setHeader(false); actionTable.addCell(adCell); } adCell = new Cell(new Paragraph(_aiBean.getRequiredAction(), new Font(Font.HELVETICA, fontSize))); adCell.setHeader(false); actionTable.addCell(adCell); adCell = new Cell(new Paragraph(_aiBean.getClosureCriteria(), new Font(Font.HELVETICA, fontSize))); adCell.setHeader(false); actionTable.addCell(adCell); String drbLink = ReviewConstants.EMPTY; drbRefList = new ArrayList(); if (!DRUtils.isEmpty(_aiBean.getState()) && ((_aiBean.getState() .equalsIgnoreCase(ReviewConstants.DRAFT_BEGUN_STATE)) || (_aiBean.getState() .equalsIgnoreCase(ReviewConstants.SCOPE_PROPOSED)) || (_aiBean .getState() .equalsIgnoreCase(ReviewConstants.RES_PROPOSED)))) { drbLink = ReviewConstants.EMPTY; _aiBean.setDisposition(ReviewConstants.EMPTY); } else { drbRefList = _actionService.getDrbRefForPDF(_aiBean.getActionSeqID(), _connection); int drbRefCnt = 0; if (drbRefList != null) { drbRefCnt = drbRefList.size(); int j = 0; for (j = 0; j < drbRefCnt; j++) { LOG.info("drbRefList.get(j)" + drbRefList.get(j).toString()); if (j < (drbRefCnt - 1)) { drbLink += drbRefList.get(j).toString() + ReviewConstants.COMMA_SPACE; } else { drbLink += drbRefList.get(j).toString(); } } } } LOG.info("drbLink" + drbLink); adCell = new Cell(new Paragraph(_aiBean.getDisposition(), new Font(Font.HELVETICA, fontSize))); adCell.setHeader(false); actionTable.addCell(adCell); //Updated for Nuclear Energy Engineering Business Unit Requirement by Naveen if(!"Nuclear Energy Engineering".equalsIgnoreCase(businessUnit)){ adCell = new Cell(new Paragraph(drbLink, new Font( Font.HELVETICA, fontSize))); adCell.setHeader(false); actionTable.addCell(adCell); adCell = new Cell(new Paragraph(_aiBean.getDeadline(), new Font(Font.HELVETICA, fontSize))); adCell.setHeader(false); actionTable.addCell(adCell); } adCell = new Cell(new Paragraph(_aiBean.getActionItemOwnerName(), new Font(Font.HELVETICA, fontSize))); adCell.setHeader(false); actionTable.addCell(adCell); adCell = new Cell(new Paragraph(_aiBean.getState(), new Font(Font.HELVETICA, fontSize))); adCell.setHeader(false); actionTable.addCell(adCell); //added by santosh actionTable.endHeaders(); document.add(actionTable); // added by santosh end } /*Phrase headerPhrase = new Phrase(); Table headTab = (Table)actionTable.getElement(0, 5); headerPhrase.add(headTab); HeaderFooter printHeader = new HeaderFooter(headerPhrase,false); System.out.println("addHeader"); document.setHeader(printHeader); actionTable.setLastHeaderRow(1); actionTable.endHeaders(); document.add(actionTable);*/ // added by santosh actionTable.endHeaders(); document.add(actionTable); // added by santosh end section.add(actionTable); } catch (Exception e) { LOG.error("General Exception occured", e); } }

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  • Amazon EC2 migration from one region to the other

    - by Gnanam
    I'm using the following Amazon EC2 resources in the US East (Virginia) region: 1 Running Instance 1 Elastic IP 2 EBS Volumes 100 EBS Snapshots 1 Key Pair 2 Security Groups 5 My Own AMIs (customized based on my application stack) My instance is based on Linux distribution (CentOS) and my AMIs are S3-backed. Both EBS volumes are mounted on this running instance. We're planning to migrate our deployment to US-West region. Because Amazon EC2 resources are not shared across regions, my questions are: What are all the factors that I need to consider in advance? What are all the recommended & different ways of migrating each EC2 resources from one region to the other? Are there any hidden risks involved during and/or after the migration? Experts ideas/suggestions/recommendations on this are highly appreciated.

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  • RAID across SAS controller ports

    - by BlueGene
    Hi, I'm managing a HP DL360 G5 machine. It has a SAS controller with two ports. Port 1 is attached to 4 drive bays and Port 2 has 2 bays. The machine currently has 3 drives connected to Port 1 with RAID 5 configuration. I'm trying to max out the bays by adding 1 disk in port 1 and 2 in port 2. Can I group those three disks(1 disk-port, 2 disks-port 2) in a RAID 5 configuration?

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  • Puppet performance compared to cfengine

    - by Andy
    I'm considering using Puppet or cfengine. Key factors are performance, and research on the internet suggests cfengine uses less memory and CPU cycles compared to puppet. However, puppet seems easier to use. I need to manage several web servers, as well as handheld tablets and machines that will only connect to some central control servers periodically. All are Linux machines. Would I be able to use either puppet or cfengine for this? And if so, does puppet still make poor use of resources? I'd like to use puppet because it seems simpler, but a lot of the articles I've found refer to cfengine 2 - is cfengine 3 easier to configure? Thanks

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  • How can I pre-sign puppet certificates?

    - by Ranguard
    Puppet requires certificates between the client (puppet) being managed and the server (puppetmaster). You can run manually on the client and then go onto the server to sign the certificate, but how do you automate this process for clusters / cloud machines?

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  • How to create basic load balancer?

    - by Ilya Rusanen
    guys. I'd like to deploy my app on two different servers, located in US and Germany. As I suppose, I need to set up some kind of load balancer, that would deternime from which country my user is, and resolve it to US/Germany server. The general aim is to provide user abitiliy to work with the closest server (CDN is not a solution, 'cause we dont share static content). Where should I place load balancer that would resolve user to USA/GER severs? In usa/germany? What shold it look like? A usual server with some specific app or what? Thank you.

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  • Is there a way to HIDE a file/dir from a specific user/group?

    - by Iraklis
    I'm setting up ACL permissions in CENTOS. I'm getting close to the structure that I have in mind however one piece is missing for completing the puzzle. Is there any way to HIDE a file/directory from a specific user/group? I'm not talking about not being able to read, change dir to it. I want to completely hide it from the specific user/group (not to show up on ls -la).

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  • How can I allow anonymous access to OTRS FAQ area?

    - by robbie
    I have been searching for this for quite some time now. I am using OTRS 2.4.7 and installed the FAQ package version 1.6.5. Everything seems to work fine. When I am logged in, I can create articles and other users have the ability to browse the articles. I want to be able to allow access to any anonymous non-user to be able to read these articles. Can anyone shed some light on how to allow this type of access? Thanks

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  • Host Primary Domain from a subfolder

    - by TandemAdam
    I am having a problem making a sub directory act as the public_html for my main domain, and getting a solution that works with that domains sub directories too. My hosting allows me to host multiple sites, which are all working great. I have set up a subfolder under my ~/public_html/ directory called /domains/, where I create a folder for each separate website. e.g. public_html domains websiteone websitetwo websitethree ... This keeps my sites nice and tidy. The only issue was getting my "main domain" to fit into this system. It seems my main domain, is somehow tied to my account (or to Apache, or something), so I can't change the "document root" of this domain. I can define the document roots for any other domains ("Addon Domains") that I add in cPanel no problem. But the main domain is different. I was told to edit the .htaccess file, to redirect the main domain to a subdirectory. This seemed to work great, and my site works fine on it's home/index page. The problem I'm having is that if I try to navigate my browser to say the images folder (just for example) of my main site, like this: www.yourmaindomain.com/images/ then it seems to ignore the redirect and shows the entire server directory in the url, like this: www.yourmaindomain.com/domains/yourmaindomain/images/ It still actually shows the correct "Index of /images" page, and show the list of all my images. Here is an example of my .htaccess file that I am using: RewriteEngine on RewriteCond %{HTTP_HOST} ^(www.)?yourmaindomain.com$ RewriteCond %{REQUEST_URI} !^/domains/yourmaindomain/ RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule ^(.*)$ /domains/yourmaindomain/$1 RewriteCond %{HTTP_HOST} ^(www.)?yourmaindomain.com$ RewriteRule ^(/)?$ domains/yourmaindomain/index.html [L] Does this htaccess file look correct? I just need to make it so my main domain behaves like an addon domain, and it's subdirectories adhere to the redirect rules.

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  • What's the major outage you've been part of?

    - by Marco Ramos
    Outages are some of the things we try to avoid but they're inevitable: they happen (very rarely, we hope) and we have to know how to deal with them (and learn from them). So, what's the major outage you've been part of? How did you and your team deal with it? What have you learned for the future? Please share your thoughts :)

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  • I want my logs sent to my mail with logrotate

    - by lericson
    Not strictly a question about programming as such, more of a log handling question. Anyway. My company has multiple clients, and each of these clients have a set of logs that I'd rather much want to get sent to by e-mail to me. Now, another prerequisite is that they're hilighted by simple HTML. All that is very well, I've managed to make a hilighter for the given log types. So, what I do is I use logrotate's prerotate stuff to send the logs as an e-mail message. Example: /var/log/a.log /var/log/b.log { daily missingok copytruncate prerotate /usr/bin/python /home/foo/hilight_logs /var/log/{a,b}.log | /usr/sbin/sendmail -FLog\ mailer [email protected] [email protected] endscript } The problem with this approach is basically that logrotate sucks: it'll run the command for every log file specified in the specifier, and to my knowledge there's no way to know which of the log files is being handled. (Which wouldn't really help anyway.) Short of repeating the exact same logrotate up to 10 times on different machines, the only thing I can do is just to get bogged down with log spam every night. And I grew tired of it today, so I ask.

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  • Android software for the system administrator on the move

    - by GruffTech
    My company has over service through Verizon, and AT&T Service in the area is "shoddy" at its best, so I haven't been able to join the "iPhone party" like so many of my fellow system administrators have been able to. That being said, this week finally a phone I like has hit Verizon, the HTC Incredible. (I've been waiting for the Desire or Nexus One, but after seeing spec sheets and reviews, HTC Incredible comes out ahead anyway). So (finally) I'm looking for Android Apps that are "gotta-haves" for system administrators. I've found the bottom three. If there are others you prefer over these let me know. RDP Program - RemoteRDP SSH Client - ConnectBot Nagios - NagMonDroid Reply with your favorite Android App and why!

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  • What is the optimum number of admins to server?

    - by monocasa
    Hello all. I'm starting a business, and I'd like to know what you guys think the optimum number of admins to server ratio is for financial modeling reasons. Or if there's a better metric to use? I come from an embedded programming background so this is an area that I'm pretty squishy on knowledge-wise. : \ Additional Info: There will be a lot of servers. Mainly Linux boxes, with about 10% Windows boxes. Thanks in advance!

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  • Large temp files created in Windows Server 2003 temp folder

    - by BlueGene
    I'm managing a Windows Server 2003 with around 30 GB space in primary partition. A couple of times the server has crashed with error message saying that the C: drive is full. After searching folders to free up space, I found that lot of temp files being created in C:\WINNT\Temp and some of them of enormous size with more than 2GB. The temp files have common name, Efs###.tmp. Since we encrypt files frequently using Windows's EFS, I initially suspected Windows encryption. But after reading the documentation, I found that Efs###.tmp are in fact created by EFS but they are created only under the folder which you're currently encrypting, not in Temp folder. This looks very strange since Efs##.tmp files shouldn't be created under C:\WINNT\Temp unless someone tried to encrypt that Temp folder itself. The server has Tivoli Backup client. Could that be messing with windows Encryption? Can anyone shed some light on what could be causing the issue?

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  • IT Inventory Tracking

    - by DrStalker
    What is a good tool to keep track of IT inventory? Systems that are installed and running, parts being ordered, that sort of thing. I'd love a central, web based system (preferably something we can customize) but my searching so far has resulted in a lot of dead open source projects that havn't been updated in a few years and poorly created commercial websites that don't do a very good job describing their product. The software doesn't have to be free or open source - a good commercial alternative is fine. It doesn't even need to be a web-based tool, that's just what I thought would be simplist to find and easiest to deploy. The number of assets that it will be tracking will be in the dozens, so it doesn't have to be a super high-end enterprise solution but it does need to do a better job than an excel sheet in a shared folder (which is our current "solution")

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