HP Cue-Scanning Flow component freezes
- by Nathan Fellman
I am trying to scan with an HP network scanner (actually E6500 all-in-one). Whenever I try to scan, it starts up a flash screen with HP Scanning written all over it, which proceeds to do nothing.
Digging in, I found that the process that gets stuck is hpqkygrp.exe, aka "HP CUE-Scanning Flow Component". This happened when I tried scanning from onenote or from the HP Solution Center. However, it seems that scanning from Windows' Fax and Scan utility works fine.
As a (probably related) side-note, scanning directly from the scanner (using the buttons on its panel) doesn't work either.
How can I keep this process from getting stuck?