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  • Customer Feature: Safeguard the Desktop

    For some midsize companies, the most-cost-effective IT solutions may be a combination of enterprise business technologies and desktop software. See how Oracle technologies integrate with Microsoft Windows to support midsize businesses.

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  • GreenGeeks Customer Review

    GreenGeeks Good or Bad? My opinion on GreenGeeks Hosting? I watched GreenGeeks Web Hosting just after it opened its gates, today the Hosting provider quickly grew to a top provider in the green web... [Author: Chris Bunt - Computers and Internet - May 20, 2010]

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  • Windows Server 2008 R2 Customer Experience Tasks

    - by ulrichb
    Can I disable the CEIP and Application Experience Tasks in the task scheduler without hesitation? I'm talkin about: \Microsoft\Windows\Application Experience: "AitAgent" and "ProgramDataUpdater" \Microsoft\Windows\Autochk: "Proxy" \Microsoft\Windows\Customer Experience Improvement Program: "Consolidator", "KernelCeipTask" and "UsbCeip" \Microsoft\Windows\Customer Experience Improvement Program\Server: "ServerCeipAssistant", "ServerRoleCollector" and "ServerRoleUsageCollector"

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  • "Expecting A Different Result?" (2 of 3 in 'No Customer Left Behind' Series)

    - by Kathryn Perry
    A guest post by David Vap, Group Vice President, Oracle Applications Product Development Many companies already have some type of customer experience initiative in process or one that could be framed as such. The challenge is that the initiatives too often are started in a department silo, don't have the right level of executive sponsorship, or have been initiated without the necessary insight and strategic business alignment. You can't keep doing the same things, give it a customer experience name, and expect a different result. You can't continue to just compete on price or features - that is not sustainable in commoditized markets. And ultimately, investing in technology alone doesn't solve customer experience problems; it just adds to the complexity of them. You need a customer experience strategy and approach on how to execute a customer-centric worldview within your business. To develop this, you must take an outside in journey on how your customers are interacting with your business to establish a benchmark of your customers' experiences. Then you must get cross-functional alignment on what you are trying to achieve, near, mid, and long term. Your execution of that strategy should be based on a customer experience approach: Understand your customer: You need to capture the insights across interactions, channels (including social), and personas to better understand whom to serve, how to serve them, and when to serve them. Not all experiences or customers are equal, so leverage this insight to understand the strategic business objectives you need to address. Then determine which experiences can be improved immediately and which over time to get the result you need. Empower your ecosystem: You need to align your front-line employees with your strategy and give them the power, insight, and tools that allow them to cultivate a culture around strengthening the relationships with your customers. You also need to provide the transparency, access, and collaboration that enable your customers and partners to self serve and self solve and to share with ease. Adapt your business: You need to enable the discipline of agility within your organization and infrastructure so that you can innovate, tailor, and personalize experiences. This needs to be done both reactively from insight and proactively in real time so you can stay ahead of shifting market trends and evolving consumer behaviors. No longer will the old approaches provide the same returns. To compete, differentiate, and win in a world where the customer has the power, you must execute a strategy that is sure to deliver a better brand experience for your customers. Note: This is Part 2 in a three-part series. Part 1 is here. Stop back for Part 3 on November 28.

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  • Banco Espírito Santo Increases Sales Campaign Success Rate with Siebel CRM

    - by Tony Berk
    Banco Espírito Santo (BES), founded in 1869, is the second-largest private financial institution in Portugal with a 20.3% domestic market share, 2.1 million customers, and more than 700 in-country branches. It also has a strong international presence with operations in 23 countries and four continents. With strong growth in its major markets, BES needed a modern, cost-effective, scalable, and reliable customer relationship management (CRM) solution for its retail operations. The bank wanted to optimize client relationship management and integrate all customer touch points and service channels to improve the success of its sales and marketing initiatives. BES implemented the same CRM solution as many other leading banks: Oracle's Siebel CRM. With Siebel CRM 8.1 and other Oracle solutions, BES significantly increased sales of its new financial products across all channels by up to 25%, and it expects to increase annual revenue by up US$4 million annually. It also improved the success rate of bank branch sales, marketing, and lead generation campaigns by nearly 10%. “We are very happy with Oracle’s Siebel CRM applications. We already knew that this was the best solution available, but it has surpassed our best expectations,” said João Manaças, Customer Relationship Management Manager, Personal Marketing Department, Banco Espírito Santo. Click here to learn more about BES's use of Siebel CRM.

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  • Live chat solutions

    - by Lèse majesté
    What good live chat/live help solutions are available (preferably for use on a site hosted on a LAMP stack and free)? I'm looking for a way to allow our sales and customer service reps to talk directly with visitors to our site. I've looked at phpopenchat, but it looks very unpolished. The only other free live chat app I've come across looked egregious. The aesthetics and UI design alone made me shudder to think what the underlying code might look like. This isn't a critical feature, and it wouldn't be hard to code up myself, so I'm not really looking for commercial software or paid services (unless there's a really compelling reason to use them). I'm just wondering if any other webmasters have come across a satisfactory free/open source solution for providing live customer support on their website. As a side note, live voice chat would also be an option, but it has to be be designed (or customizable) for customer support rather than a public chatroom. Edit: Looking at the responses, it looks like there probably aren't going to be many free solutions for this type of business-oriented chat solution, so feel free to post answers even if they are commercial solutions as long as they're a good value. Also feel free to post any alternate live support solutions (such as the Skype recommendation) that could be in someway integrated with a website. This will give me a good lay of the land for what people are actually using for live support, and I think will be more helpful to others reading this question.

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  • Postgresql - one database for everyone, or one-database per customer

    - by user337876
    I'm working on a web-based business application where each customer will need to have their own data (think basecamphq.com type model) For scalability and ease-of-upgrades, I'd prefer to have a single database where each customer gets a filtered version of the data. The problem is how to guarantee that they stay sandboxed to their own data. Trying to enforce it in code seems like a disaster waiting to happen. I know Oracle has a way to append a where clause to every query based on a login id, but does Postgresql have anything similar? If not, is there a different design pattern I could use (like creating a view of each table for each customer that filters)? Worse case scenario, what is the performance/memory overhead of having 1000 100M databases vs having a single 1Tb database? I will need to provide backup/restore functionality on a per-customer basis which is dead-simple on a single database but quite a bit trickier if they are sharing the database with other customers.

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  • Vanilla WPF application hangs on one customer's machine

    - by Heinzi
    At a customer, one of our WPF applications started to hang. When trying to reproduce the problem with a minimal working example, I discovered that even the most basic (non-trivial) WPF application will hang on that machine. Example A: Create a new C# WPF project in Visual Studio 2008. Change nothing, compile it and run it on the customer's machine. It will run. Example B: Take Example A, and add a TextBlock to the main form Window1: <Window ...> <Grid> <TextBlock>Test</TextBlock> </Grid> </Window> Compile the application and run it on the customer's machine. It will hang: The title bar and the window border is visible, the inside is transparent and the window does not react to anything (cannot be moved or closed). The application must be shut down using the task manager. Obviously, this customer's WPF is broken. Is this a known issue, i.e., has anyone encountered it before and already knows how to solve it (e.g. reinstall .net 3.5 SP1, etc.)? The development machine is W7SP1, the customer's machine is XP (probably SP3, didn't check).

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  • Matching on search attributes selected by customer on front end

    - by CodeNinja1974
    I have a method in a class that allows me to return results based on a certain set of Customer specified criteria. The method matches what the Customer specifies on the front end with each item in a collection that comes from the database. In cases where the customer does not specify any of the attributes, the ID of the attibute is passed into the method being equal to 0 (The database has an identity on all tables that is seeded at 1 and is incremental). In this case that attribute should be ignored, for example if the Customer does not specify the Location then customerSearchCriteria.LocationID = 0 coming into the method. The matching would then match on the other attributes and return all Locations matching the other attibutes, example below: public IEnumerable<Pet> FindPetsMatchingCustomerCriteria(CustomerPetSearchCriteria customerSearchCriteria) { if(customerSearchCriteria.LocationID == 0) { return repository.GetAllPetsLinkedCriteria() .Where(x => x.TypeID == customerSearchCriteria.TypeID && x.FeedingMethodID == customerSearchCriteria.FeedingMethodID && x.FlyAblityID == customerSearchCriteria.FlyAblityID ) .Select(y => y.Pet); } } The code for when all criteria is specified is shown below: private PetsRepository repository = new PetsRepository(); public IEnumerable<Pet> FindPetsMatchingCustomerCriteria(CustomerPetSearchCriteria customerSearchCriteria) { return repository.GetAllPetsLinkedCriteria() .Where(x => x.TypeID == customerSearchCriteria.TypeID && x.FeedingMethodID == customerSearchCriteria.FeedingMethodID && x.FlyAblityID == customerSearchCriteria.FlyAblityID && x.LocationID == customerSearchCriteria.LocationID ) .Select(y => y.Pet); } I want to avoid having a whole set of if and else statements to cater for each time the Customer does not explicitly select an attribute of the results they are looking for. What is the most succint and efficient way in which I could achieve this?

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  • Using LDAP to store customer data

    - by mechcow
    We wish to store some data in 389 Directory Server LDAP that doesn't fit that well into the standard set of schema's that come with the product. Nothing too amazing, things like: when the customer joined are they currently active customer certificate[1] which environment they are using My question is this: should we register with OID and start writing up our own custom schema OR is there a standard schema definition not provided by Directory Server that we can download and use that would fit our needs? Should we munge/hack existing attributes and store the data among there (I'm strongly opposed to this, but would be interested in arguments about why its better than extending)? [1] I know there is a field for this userCertificate but we don't want to use it to authenticate the user for the purposes of binding Using CentOS 5.5 with 389 Directory Server 8.1

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  • NHibernate does not update entity when repository is passed by constructor

    - by Alex
    Hi everybody, I am developing with NHibernate for the first time in conjunction with ASP.NET MVC and StructureMap. The CodeCampServer serves as a great example for me. I really like the different concepts which were implemented there and I can learn a lot from it. In my controllers I use Constructur Dependency Injection to get an instance of the specific repository needed. My problem is: If I change an attribute of the customer the customer's data is not updated in the database, although Commit() is called on the transaction object (by a HttpModule). public class AccountsController : Controller { private readonly ICustomerRepository repository; public AccountsController(ICustomerRepository repository) { this.repository = repository; } public ActionResult Save(Customer customer) { Customer customerToUpdate = repository .GetById(customer.Id); customerToUpdate.GivenName = "test"; //<-- customer does not get updated in database return View(); } } On the other hand this is working: public class AccountsController : Controller { [LoadCurrentCustomer] public ActionResult Save(Customer customer) { customer.GivenName = "test"; //<-- Customer gets updated return View(); } } public class LoadCurrentCustomer : ActionFilterAttribute { public override void OnActionExecuting(ActionExecutingContext filterContext) { const string parameterName = "Customer"; if (filterContext.ActionParameters.ContainsKey(parameterName)) { if (filterContext.HttpContext.User.Identity.IsAuthenticated) { Customer CurrentCustomer = DependencyResolverFactory .GetDefault() .Resolve<IUserSession>() .GetCurrentUser(); filterContext.ActionParameters[parameterName] = CurrentCustomer; } } base.OnActionExecuting(filterContext); } } public class UserSession : IUserSession { private readonly ICustomerRepository repository; public UserSession(ICustomerRepository customerRepository) { repository = customerRepository; } public Customer GetCurrentUser() { var identity = HttpContext.Current.User.Identity; if (!identity.IsAuthenticated) { return null; } Customer customer = repository.GetByEmailAddress(identity.Name); return customer; } } I also tried to call update on the repository like the following code shows. But this leads to an NHibernateException which says "Illegal attempt to associate a collection with two open sessions". Actually there is only one. public ActionResult Save(Customer customer) { Customer customerToUpdate = repository .GetById(customer.Id); customer.GivenName = "test"; repository.Update(customerToUpdate); return View(); } Does somebody have an idea why the customer is not updated in the first example but is updated in the second example? Why does NHibernate say that there are two open sessions?

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  • Verizon Business Delivers New Sales and Support Tools

    - by michael.seback
    Verizon Business Delivers New Sales and Support Tools and Improves System Performance by 35% Verizon Business, a unit of Verizon Communications, is a global leader in communications and IT solutions. With one of the world's most connected internet protocol networks, Verizon Business delivers communications, IT, security, and network solutions to many of the largest businesses and governments. ..."Our work with Accenture to upgrade our Oracle systems has improved system performance significantly. In a recent survey, 84% of users said performance was 'faster' or 'much faster.' Plus, our sales and support staff have new tools to improve productivity and customer service, which ultimately drives customer retention and revenue." - Rob Moore, Director Verizon Business ...Read more.

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  • What Can You Do When You Need More Than Just CRM?

    - by charles.knapp
    Sometimes a company needs more than just CRM to grow profitably. What if you also need ERP for streamlining the rest of your operations? Unlike CRM-only companies, Oracle can help you - today. For example, Myriad Genetics was an early pioneer and is currently a global life sciences leader in the exciting field of molecular diagnostic products. To keep pace with company growth, Myriad needed to integrate disparate systems and automate paper-based processes. Furthermore, Myriad needed to increase sales pipeline visibility to maximize customer service. Myriad selected Oracle CRM On Demand and E-Business Suite ERP applications. As a result, Myriad standardized sales processes, ensured greater visibility into the pipeline, and improved customer service. Read more here about Myriad and their business results.

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  • Requirements Gathering Form?

    - by Daveo
    Do you use a standard form to gather requirements from a customer prior to making a website? If so what are the questions you ask? For example Purpose of Website: (sell products, reduce number of enquires, reduce work load, etc) Do you have you’re an existing logo? (can you send it via email) Do you have a preferred font for the website text? Do you have a colour theme for your logo, business cards, shop you would like to keep on the website Do you have photos you can provide of your Products? etc Ofcause it would need to be tweaked slightly for each customer but I was looking for a generic document as a baseline.

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  • Have you Been Missing the 'About This Record' Functionality on the Customer Form...?

    - by MargaretW
    Do you have fond memories of the 'Help -> About This Record'  functionality that used to be available in the old Customer form - when it was a form, and not a java html screen?  Back in Release 11i, we had the ability to identify when the customer record had last been updated and by whom.  When some forms were replaced by Java HTML screens, you could identify some of this information via the 'About this Page' hyperlink at the bottom left hand corner of the HTML page.  You could enable this by enabling the FND: Diagnostics profile option, but many customers found this had an adverse effect on performance and additionally was not user-friendly.   Our customers tell us that this feature was widely used to identify owner/update information in many business processes, including auditing, customer entry/update, research and testing.  There have been various efforts to revert this feature by customising java pages, but this was not fully successful in some cases.  Oracle Support is happy to announce that this functionality has now been included in the Customer screens in Release 12.2 onwards.   You will be able to query the record history at customer level, at site level, at site address levels and for all tabs relating to the customer. Simply click on the 'Record History' icon, available in the Record History column on a summary screen, or via the same icon on the individual detail screen to display the following information: Last Updated Date: Last Updated By Creation Date Created By Last Update Login

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  • Save or update for FK relationship Sqlalchemy

    - by Alex
    I've googled, but haven't been able to find the answer to this seemingly simple question. I have two relations, a customer and an order. Each order is associated to a single cusomter, and therefore has a FK relationship to the customer table. The customer relation only stores customer names, and I have set a unique constraint on the customer table barring duplicate names. Let's say I create a new order instance and set a customer for the order. Something like: order_instance.customer = Customer("customer name") When I save the order instance, SqlAlchemy will complain if a customer with this name already exists in the customer table. How do I specify to SqlAlchemy to insert into the customer table if a customer with this name doesn't already exist, or just ignore (or even update) to the customer relation? I don't really want to have to check each time if a customer with some name already exists...

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  • Customer Attribute, not sorting select options

    - by Bosworth99
    Made a module that creates some customer EAV attributes. One of these attributes is a Select, and I'm dropping a bunch of options into their respective tables. Everything lines up and is accessible on both the front end and the back. Last thing before calling this part of things finished is the sort order of the options. They come out all scrambled, instead of the obvious default or alphabetical (seemingly at random... very wierd). I'm on Mage v1.11 (Pro/Enterprise). config.xml <config> <modules> <WACI_CustomerAttr> <version>0.1.0</version> </WACI_CustomerAttr> </modules> <global> <resources> <customerattr_setup> <setup> <module>WACI_CustomerAttr</module> <class>Mage_Customer_Model_Entity_Setup</class> </setup> <connection> <use>core_setup</use> </connection> </customerattr_setup> </resources> <models> <WACI_CustomerAttr> <class>WACI_CustomerAttr_Model</class> </WACI_CustomerAttr> </models> <fieldsets> <customer_account> <agency><create>1</create><update>1</update></agency> <title><create>1</create><update>1</update></title> <phone><create>1</create><update>1</update></phone> <mailing_address><create>1</create><update>1</update></mailing_address> <city><create>1</create><update>1</update></city> <state><create>1</create><update>1</update></state> <zip><create>1</create><update>1</update></zip> <fed_id><create>1</create><update>1</update></fed_id> <ubi><create>1</create><update>1</update></ubi> </customer_account> </fieldsets> </global> </config> mysql4-install-0.1.0.php <?php Mage::log('Installing WACI_CustomerAttr'); echo 'Running Upgrade: '.get_class($this)."\n <br /> \n"; //die ( 'its running' ); $installer = $this; /* @var $installer Mage_Customer_Model_Entity_Setup */ $installer->startSetup(); // bunch of attributes // State $installer->addAttribute('customer','state', array( 'type' => 'varchar', 'group' => 'Default', 'label' => 'State', 'input' => 'select', 'default' => 'Washington', 'source' => 'WACI_CustomerAttr/customer_attribute_data_select', 'global' => Mage_Catalog_Model_Resource_Eav_Attribute::SCOPE_STORE, 'required' => true, 'visible' => true, 'user_defined' => 1, 'position' => 67 ) ); $attrS = Mage::getSingleton('eav/config')->getAttribute('customer', 'state'); $attrS->addData(array('sort_order'=>67)); $attrS->setData('used_in_forms', array('adminhtml_customer','customer_account_edit','customer_account_create'))->save(); $state_list = array('Alabama','Alaska','Arizona','Arkansas','California','Colorado','Connecticut','Delaware','Florida','Georgia', 'Hawaii','Idaho','Illinois','Indiana','Iowa','Kansas','Kentucky','Louisiana','Maine','Maryland','Massachusetts','Michigan', 'Minnesota','Mississippi','Missouri','Montana','Nebraska','Nevada','New Hampshire','New Jersey','New Mexico','New York', 'North Carolina','North Dakota','Ohio','Oklahoma','Oregon','Pennsylvania','Rhode Island','South Carolina','South Dakota', 'Tennessee','Texas','Utah','Vermont','Virginia','Washington','West Virginia','Wisconsin','Wyoming'); $aOption = array(); $aOption['attribute_id'] = $installer->getAttributeId('customer', 'state'); for($iCount=0;$iCount<sizeof($state_list);$iCount++){ $aOption['value']['option'.$iCount][0] = $state_list[$iCount]; } $installer->addAttributeOption($aOption); // a few more $installer->endSetup(); app/code/local/WACI/CustomerAttr/Model/Customer/Attribute/Data/Select.php <?php class WACI_CustomerAttr_Model_Customer_Attribute_Data_Select extends Mage_Eav_Model_Entity_Attribute_Source_Abstract{ function getAllOptions(){ if (is_null($this->_options)) { $this->_options = Mage::getResourceModel('eav/entity_attribute_option_collection') ->setAttributeFilter($this->getAttribute()->getId()) ->setStoreFilter($this->getAttribute()->getStoreId()) ->setPositionOrder('asc') ->load() ->toOptionArray(); } $options = $this->_options; return $options; } } theme/variation/template/persistent/customer/form/register.phtml <li> <?php $attribute = Mage::getModel('eav/config')->getAttribute('customer','state'); ?> <label for="state" class="<?php if($attribute->getIsRequired() == true){?>required<?php } ?>"><?php if($attribute->getIsRequired() == true){?><em>*</em><?php } ?><?php echo $this->__('State') ?></label> <div class="input-box"> <select name="state" id="state" class="<?php if($attribute->getIsRequired() == true){?>required-entry<?php } ?>"> <?php $options = $attribute->getSource()->getAllOptions(); foreach($options as $option){ ?> <option value='<?php echo $option['value']?>' <?php if($this->getFormData()->getState() == $option['value']){ echo 'selected="selected"';}?>><?php echo $this->__($option['label'])?></option> <?php } ?> </select> </div> </li> All options are getting loaded into table eav_attribute_option just fine (albeit without a sort_order defined), as well as table eav_attribute_option_value. In the adminhtml / customer-manage customers-account information this select is showing up fine (but its delivered automatically by the system). Seems I should be able to set the sort-order on creation of the attributeOptions, or, certainly, define the sort order in the data/select class. But nothing I've tried works. I'd rather not do a front-end hack either... Oh, and how do I set the default value of this select? (Different question, I know, but related). Setting the attributes 'default' = 'washington' seems to do nothing. There seem to be a lot of ways to set up attribute select options like this. Is there a better way that the one I've outlined here? Perhaps I'm messing something up. Cheers

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  • Documentation in Oracle Retail Analytics, Release 13.3

    - by Oracle Retail Documentation Team
    The 13.3 Release of Oracle Retail Analytics is now available on the Oracle Software Delivery Cloud and from My Oracle Support. The Oracle Retail Analytics 13.3 release introduced significant new functionality with its new Customer Analytics module. The Customer Analytics module enables you to perform retail analysis of customers and customer segments. Market basket analysis (part of the Customer Analytics module) provides insight into which products have strong affinity with one another. Customer behavior information is obtained from mining sales transaction history, and it is correlated with customer segment attributes to inform promotion strategies. The ability to understand market basket affinities allows marketers to calculate, monitor, and build promotion strategies based on critical metrics such as customer profitability. Highlighted End User Documentation Updates With the addition of Oracle Retail Customer Analytics, the documentation set addresses both modules under the single umbrella name of Oracle Retail Analytics. Note, however, that the modules, Oracle Retail Merchandising Analytics and Oracle Retail Customer Analytics, are licensed separately. To accommodate new functionality, the Retail Analytics suite of documentation has been updated in the following areas, among others: The User Guide has been updated with an overview of Customer Analytics. It also contains a list of metrics associated with Customer Analytics. The Operations Guide provides details on Market Basket Analysis as well as an updated list of APIs. The program reference list now also details the module (Merchandising Analytics or Customer Analytics) to which each program applies. The Data Model was updated to include new information related to Customer Analytics, and a new section, Market Basket Analysis Module, was added to the document with its own entity relationship diagrams and data definitions. List of Documents The following documents are included in Oracle Retail Analytics 13.3: Oracle Retail Analytics Release Notes Oracle Retail Analytics Installation Guide Oracle Retail Analytics User Guide Oracle Retail Analytics Implementation Guide Oracle Retail Analytics Operations Guide Oracle Retail Analytics Data Model

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  • How can you Add Value to your Mobile Apps?

    - by Carlos Chang
    Author: Craig Mikus, Sr. Director, Enterprise Mobile Solutions Seems like every customer is either building or planning to build mobile apps, especially customer facing apps. Why? Inevitably, all companies want to improve the customer experience through more quality interactions that drive customer satisfaction, customer loyalty, new revenue streams, and even improve the way they service their customers. What better way than mobile apps? Right? But how can customers add more value to these mobile apps to drive more business benefit? Look closely, the answer just might be right in front of you. Still need another clue? What’s the first 4 letters of mobile – mo-bi? Or pronounced differently, More BI. That’s right – add more business intelligence to your overall mobile strategy. In today’s customer centric world where customer interactions and personalization are critical, it’s important to leverage a BI strategy that complements and feeds into your mobile strategy. For example, I was recently talking to a customer that was implementing a data warehouse project focused customer analytics. Their goal was to understand who are their best customers and why, develop customer profiles, identify customer trends & patterns, identify cross sell opportunities, and much more. The company then wanted to feed this information to marketing for targeted campaigns and programs. As we continued to talk, I asked my contact if they had plans to feed this information into their customer facing mobile apps to personalize the apps, target their interactions, and hopefully drive customer loyalty and new revenue streams? Two minutes later, my contact was calling his mobile development teams. So my advice to everyone, as you establish your enterprise mobile strategy and goals, remember that “mo-BI” is a critical component to add value to your mobile apps! So make sure you have “mo BI” in your mobile strategy. As I come to think of it, did you ever notice that Big Data also starts with BI?

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  • In MVC , DAO should be called from Controller or Model

    - by tito
    I have seen various arguments against the DAO being called from the Controller class directly and also the DAO from the Model class.Infact I personally feel that if we are following the MVC pattern , the controller should not coupled with the DAO , but the Model class should invoke the DAO from within and controller should invoke the model class.Why because , we can decouple the model class apart from a webapplication and expose the functionalities for various ways like for a REST service to use our model class. If we write the DAO invocation in the controller , it would not be possible for a REST service to reuse the functionality right ? I have summarized both the approaches below. Approach #1 public class CustomerController extends HttpServlet { proctected void doPost(....) { Customer customer = new Customer("xxxxx","23",1); new CustomerDAO().save(customer); } } Approach #2 public class CustomerController extends HttpServlet { proctected void doPost(....) { Customer customer = new Customer("xxxxx","23",1); customer.save(customer); } } public class Customer { ........... private void save(Customer customer){ new CustomerDAO().save(customer); } } Note- Here is what a definition of Model is : Model: The model manages the behavior and data of the application domain, responds to requests for information about its state (usually from the view), and responds to instructions to change state (usually from the controller). In event-driven systems, the model notifies observers (usually views) when the information changes so that they can react. I would need an expert opinion on this because I find many using #1 or #2 , So which one is it ?

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  • Law of Demeter confusion [duplicate]

    - by user2158382
    This question already has an answer here: Rails: Law of Demeter Confusion 4 answers I am reading a book called Rails AntiPatterns and they talk about using delegation to to avoid breaking the Law of Demeter. Here is their prime example: They believe that calling something like this in the controller is bad (and I agree) @street = @invoice.customer.address.street Their proposed solution is to do the following: class Customer has_one :address belongs_to :invoice def street address.street end end class Invoice has_one :customer def customer_street customer.street end end @street = @invoice.customer_street They are stating that since you only use one dot, you are not breaking the Law of Demeter here. I think this is incorrect, because you are still going through customer to go through address to get the invoice's street. I primarily got this idea from a blog post I read: http://www.dan-manges.com/blog/37 In the blog post the prime example is class Wallet attr_accessor :cash end class Customer has_one :wallet # attribute delegation def cash @wallet.cash end end class Paperboy def collect_money(customer, due_amount) if customer.cash < due_ammount raise InsufficientFundsError else customer.cash -= due_amount @collected_amount += due_amount end end end The blog post states that although there is only one dot customer.cash instead of customer.wallet.cash, this code still violates the Law of Demeter. Now in the Paperboy collect_money method, we don't have two dots, we just have one in "customer.cash". Has this delegation solved our problem? Not at all. If we look at the behavior, a paperboy is still reaching directly into a customer's wallet to get cash out. Can somebody help me clear the confusion. I have been searching for the past 2 days trying to let this topic sink in, but it is still confusing.

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  • Architecture Question

    - by katie77
    I am writing a rules/eligibility Module. I have 2 sets of data, one is the customer data and the other is the customer products data. Customer data to Customer products data is one to many. Now I have to go through a set of Eligibility rules for each of this Customer product data. For each customer products data, I can say the customer is eligible for that product or decline the eligibility and should move on to the next product record. So in all the rules, I need to have access to customer and customer product data(the particular record that the rules are being executed against). Since all the rules can either approve a product or decline a product, I created an interface with those 2 methods and is implementing the this interface for all the rules. I am passing the Customer data and one product data for all the rules (because rules should be executed on each row of customer product data). An Ideal situation would be having the customer and customer product data available for the rule instead of passing them to each rule. What is the best way of doing this in-terms of architecture?

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