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  • Metro: Declarative Data Binding

    - by Stephen.Walther
    The goal of this blog post is to describe how declarative data binding works in the WinJS library. In particular, you learn how to use both the data-win-bind and data-win-bindsource attributes. You also learn how to use calculated properties and converters to format the value of a property automatically when performing data binding. By taking advantage of WinJS data binding, you can use the Model-View-ViewModel (MVVM) pattern when building Metro style applications with JavaScript. By using the MVVM pattern, you can prevent your JavaScript code from spinning into chaos. The MVVM pattern provides you with a standard pattern for organizing your JavaScript code which results in a more maintainable application. Using Declarative Bindings You can use the data-win-bind attribute with any HTML element in a page. The data-win-bind attribute enables you to bind (associate) an attribute of an HTML element to the value of a property. Imagine, for example, that you want to create a product details page. You want to show a product object in a page. In that case, you can create the following HTML page to display the product details: <!DOCTYPE html> <html> <head> <meta charset="utf-8"> <title>Application1</title> <!-- WinJS references --> <link href="//Microsoft.WinJS.0.6/css/ui-dark.css" rel="stylesheet"> <script src="//Microsoft.WinJS.0.6/js/base.js"></script> <script src="//Microsoft.WinJS.0.6/js/ui.js"></script> <!-- Application1 references --> <link href="/css/default.css" rel="stylesheet"> <script src="/js/default.js"></script> </head> <body> <h1>Product Details</h1> <div class="field"> Product Name: <span data-win-bind="innerText:name"></span> </div> <div class="field"> Product Price: <span data-win-bind="innerText:price"></span> </div> <div class="field"> Product Picture: <br /> <img data-win-bind="src:photo;alt:name" /> </div> </body> </html> The HTML page above contains three data-win-bind attributes – one attribute for each product property displayed. You use the data-win-bind attribute to set properties of the HTML element associated with the data-win-attribute. The data-win-bind attribute takes a semicolon delimited list of element property names and data source property names: data-win-bind=”elementPropertyName:datasourcePropertyName; elementPropertyName:datasourcePropertyName;…” In the HTML page above, the first two data-win-bind attributes are used to set the values of the innerText property of the SPAN elements. The last data-win-bind attribute is used to set the values of the IMG element’s src and alt attributes. By the way, using data-win-bind attributes is perfectly valid HTML5. The HTML5 standard enables you to add custom attributes to an HTML document just as long as the custom attributes start with the prefix data-. So you can add custom attributes to an HTML5 document with names like data-stephen, data-funky, or data-rover-dog-is-hungry and your document will validate. The product object displayed in the page above with the data-win-bind attributes is created in the default.js file: (function () { "use strict"; var app = WinJS.Application; app.onactivated = function (eventObject) { if (eventObject.detail.kind === Windows.ApplicationModel.Activation.ActivationKind.launch) { var product = { name: "Tesla", price: 80000, photo: "/images/TeslaPhoto.png" }; WinJS.Binding.processAll(null, product); } }; app.start(); })(); In the code above, a product object is created with a name, price, and photo property. The WinJS.Binding.processAll() method is called to perform the actual binding (Don’t confuse WinJS.Binding.processAll() and WinJS.UI.processAll() – these are different methods). The first parameter passed to the processAll() method represents the root element for the binding. In other words, binding happens on this element and its child elements. If you provide the value null, then binding happens on the entire body of the document (document.body). The second parameter represents the data context. This is the object that has the properties which are displayed with the data-win-bind attributes. In the code above, the product object is passed as the data context parameter. Another word for data context is view model.  Creating Complex View Models In the previous section, we used the data-win-bind attribute to display the properties of a simple object: a single product. However, you can use binding with more complex view models including view models which represent multiple objects. For example, the view model in the following default.js file represents both a customer and a product object. Furthermore, the customer object has a nested address object: (function () { "use strict"; var app = WinJS.Application; app.onactivated = function (eventObject) { if (eventObject.detail.kind === Windows.ApplicationModel.Activation.ActivationKind.launch) { var viewModel = { customer: { firstName: "Fred", lastName: "Flintstone", address: { street: "1 Rocky Way", city: "Bedrock", country: "USA" } }, product: { name: "Bowling Ball", price: 34.55 } }; WinJS.Binding.processAll(null, viewModel); } }; app.start(); })(); The following page displays the customer (including the customer address) and the product. Notice that you can use dot notation to refer to child objects in a view model such as customer.address.street. <!DOCTYPE html> <html> <head> <meta charset="utf-8"> <title>Application1</title> <!-- WinJS references --> <link href="//Microsoft.WinJS.0.6/css/ui-dark.css" rel="stylesheet"> <script src="//Microsoft.WinJS.0.6/js/base.js"></script> <script src="//Microsoft.WinJS.0.6/js/ui.js"></script> <!-- Application1 references --> <link href="/css/default.css" rel="stylesheet"> <script src="/js/default.js"></script> </head> <body> <h1>Customer Details</h1> <div class="field"> First Name: <span data-win-bind="innerText:customer.firstName"></span> </div> <div class="field"> Last Name: <span data-win-bind="innerText:customer.lastName"></span> </div> <div class="field"> Address: <address> <span data-win-bind="innerText:customer.address.street"></span> <br /> <span data-win-bind="innerText:customer.address.city"></span> <br /> <span data-win-bind="innerText:customer.address.country"></span> </address> </div> <h1>Product</h1> <div class="field"> Name: <span data-win-bind="innerText:product.name"></span> </div> <div class="field"> Price: <span data-win-bind="innerText:product.price"></span> </div> </body> </html> A view model can be as complicated as you need and you can bind the view model to a view (an HTML document) by using declarative bindings. Creating Calculated Properties You might want to modify a property before displaying the property. For example, you might want to format the product price property before displaying the property. You don’t want to display the raw product price “80000”. Instead, you want to display the formatted price “$80,000”. You also might need to combine multiple properties. For example, you might need to display the customer full name by combining the values of the customer first and last name properties. In these situations, it is tempting to call a function when performing binding. For example, you could create a function named fullName() which concatenates the customer first and last name. Unfortunately, the WinJS library does not support the following syntax: <span data-win-bind=”innerText:fullName()”></span> Instead, in these situations, you should create a new property in your view model that has a getter. For example, the customer object in the following default.js file includes a property named fullName which combines the values of the firstName and lastName properties: (function () { "use strict"; var app = WinJS.Application; app.onactivated = function (eventObject) { if (eventObject.detail.kind === Windows.ApplicationModel.Activation.ActivationKind.launch) { var customer = { firstName: "Fred", lastName: "Flintstone", get fullName() { return this.firstName + " " + this.lastName; } }; WinJS.Binding.processAll(null, customer); } }; app.start(); })(); The customer object has a firstName, lastName, and fullName property. Notice that the fullName property is defined with a getter function. When you read the fullName property, the values of the firstName and lastName properties are concatenated and returned. The following HTML page displays the fullName property in an H1 element. You can use the fullName property in a data-win-bind attribute in exactly the same way as any other property. <!DOCTYPE html> <html> <head> <meta charset="utf-8"> <title>Application1</title> <!-- WinJS references --> <link href="//Microsoft.WinJS.0.6/css/ui-dark.css" rel="stylesheet"> <script src="//Microsoft.WinJS.0.6/js/base.js"></script> <script src="//Microsoft.WinJS.0.6/js/ui.js"></script> <!-- Application1 references --> <link href="/css/default.css" rel="stylesheet"> <script src="/js/default.js"></script> </head> <body> <h1 data-win-bind="innerText:fullName"></h1> <div class="field"> First Name: <span data-win-bind="innerText:firstName"></span> </div> <div class="field"> Last Name: <span data-win-bind="innerText:lastName"></span> </div> </body> </html> Creating a Converter In the previous section, you learned how to format the value of a property by creating a property with a getter. This approach makes sense when the formatting logic is specific to a particular view model. If, on the other hand, you need to perform the same type of formatting for multiple view models then it makes more sense to create a converter function. A converter function is a function which you can apply whenever you are using the data-win-bind attribute. Imagine, for example, that you want to create a general function for displaying dates. You always want to display dates using a short format such as 12/25/1988. The following JavaScript file – named converters.js – contains a shortDate() converter: (function (WinJS) { var shortDate = WinJS.Binding.converter(function (date) { return date.getMonth() + 1 + "/" + date.getDate() + "/" + date.getFullYear(); }); // Export shortDate WinJS.Namespace.define("MyApp.Converters", { shortDate: shortDate }); })(WinJS); The file above uses the Module Pattern, a pattern which is used through the WinJS library. To learn more about the Module Pattern, see my blog entry on namespaces and modules: http://stephenwalther.com/blog/archive/2012/02/22/windows-web-applications-namespaces-and-modules.aspx The file contains the definition for a converter function named shortDate(). This function converts a JavaScript date object into a short date string such as 12/1/1988. The converter function is created with the help of the WinJS.Binding.converter() method. This method takes a normal function and converts it into a converter function. Finally, the shortDate() converter is added to the MyApp.Converters namespace. You can call the shortDate() function by calling MyApp.Converters.shortDate(). The default.js file contains the customer object that we want to bind. Notice that the customer object has a firstName, lastName, and birthday property. We will use our new shortDate() converter when displaying the customer birthday property: (function () { "use strict"; var app = WinJS.Application; app.onactivated = function (eventObject) { if (eventObject.detail.kind === Windows.ApplicationModel.Activation.ActivationKind.launch) { var customer = { firstName: "Fred", lastName: "Flintstone", birthday: new Date("12/1/1988") }; WinJS.Binding.processAll(null, customer); } }; app.start(); })(); We actually use our shortDate converter in the HTML document. The following HTML document displays all of the customer properties: <!DOCTYPE html> <html> <head> <meta charset="utf-8"> <title>Application1</title> <!-- WinJS references --> <link href="//Microsoft.WinJS.0.6/css/ui-dark.css" rel="stylesheet"> <script src="//Microsoft.WinJS.0.6/js/base.js"></script> <script src="//Microsoft.WinJS.0.6/js/ui.js"></script> <!-- Application1 references --> <link href="/css/default.css" rel="stylesheet"> <script src="/js/default.js"></script> <script type="text/javascript" src="js/converters.js"></script> </head> <body> <h1>Customer Details</h1> <div class="field"> First Name: <span data-win-bind="innerText:firstName"></span> </div> <div class="field"> Last Name: <span data-win-bind="innerText:lastName"></span> </div> <div class="field"> Birthday: <span data-win-bind="innerText:birthday MyApp.Converters.shortDate"></span> </div> </body> </html> Notice the data-win-bind attribute used to display the birthday property. It looks like this: <span data-win-bind="innerText:birthday MyApp.Converters.shortDate"></span> The shortDate converter is applied to the birthday property when the birthday property is bound to the SPAN element’s innerText property. Using data-win-bindsource Normally, you pass the view model (the data context) which you want to use with the data-win-bind attributes in a page by passing the view model to the WinJS.Binding.processAll() method like this: WinJS.Binding.processAll(null, viewModel); As an alternative, you can specify the view model declaratively in your markup by using the data-win-datasource attribute. For example, the following default.js script exposes a view model with the fully-qualified name of MyWinWebApp.viewModel: (function () { "use strict"; var app = WinJS.Application; app.onactivated = function (eventObject) { if (eventObject.detail.kind === Windows.ApplicationModel.Activation.ActivationKind.launch) { // Create view model var viewModel = { customer: { firstName: "Fred", lastName: "Flintstone" }, product: { name: "Bowling Ball", price: 12.99 } }; // Export view model to be seen by universe WinJS.Namespace.define("MyWinWebApp", { viewModel: viewModel }); // Process data-win-bind attributes WinJS.Binding.processAll(); } }; app.start(); })(); In the code above, a view model which represents a customer and a product is exposed as MyWinWebApp.viewModel. The following HTML page illustrates how you can use the data-win-bindsource attribute to bind to this view model: <!DOCTYPE html> <html> <head> <meta charset="utf-8"> <title>Application1</title> <!-- WinJS references --> <link href="//Microsoft.WinJS.0.6/css/ui-dark.css" rel="stylesheet"> <script src="//Microsoft.WinJS.0.6/js/base.js"></script> <script src="//Microsoft.WinJS.0.6/js/ui.js"></script> <!-- Application1 references --> <link href="/css/default.css" rel="stylesheet"> <script src="/js/default.js"></script> </head> <body> <h1>Customer Details</h1> <div data-win-bindsource="MyWinWebApp.viewModel.customer"> <div class="field"> First Name: <span data-win-bind="innerText:firstName"></span> </div> <div class="field"> Last Name: <span data-win-bind="innerText:lastName"></span> </div> </div> <h1>Product</h1> <div data-win-bindsource="MyWinWebApp.viewModel.product"> <div class="field"> Name: <span data-win-bind="innerText:name"></span> </div> <div class="field"> Price: <span data-win-bind="innerText:price"></span> </div> </div> </body> </html> The data-win-bindsource attribute is used twice in the page above: it is used with the DIV element which contains the customer details and it is used with the DIV element which contains the product details. If an element has a data-win-bindsource attribute then all of the child elements of that element are affected. The data-win-bind attributes of all of the child elements are bound to the data source represented by the data-win-bindsource attribute. Summary The focus of this blog entry was data binding using the WinJS library. You learned how to use the data-win-bind attribute to bind the properties of an HTML element to a view model. We also discussed several advanced features of data binding. We examined how to create calculated properties by including a property with a getter in your view model. We also discussed how you can create a converter function to format the value of a view model property when binding the property. Finally, you learned how to use the data-win-bindsource attribute to specify a view model declaratively.

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  • Ruby on Rails: create records for multiple models with one form and one submit

    - by notblakeshelton
    I have a 3 models: quote, customer, and item. Each quote has one customer and one item. I would like to create a new quote, a new customer, and a new item in their respective tables when I press the submit button. I have looked at other questions and railscasts and either they don't work for my situation or I don't know how to implement them. I also want my index page to be the page where I can create everything. quote.rb class Quote < ActiveRecord::Base attr_accessible :quote_number has_one :customer has_one :item end customer.rb class Customer < ActiveRecord::Base #unsure of what to put here #a customer can have multiple quotes, so would i use: has_many :quotes #<----? end item.rb class Item < ActiveRecord::Base #also unsure about this #each item can also be in multiple quotes quotes_controller.rb class QuotesController < ApplicationController def index @quote = Quote.new @customer = Customer.new @item = item.new end def create @quote = Quote.new(params[:quote]) @quote.save @customer = Customer.new(params[:customer]) @customer.save @item = Item.new(params[:item]) @item.save end end items_controller.rb class ItemsController < ApplicationController def index end def new @item = Item.new end def create @item = Item.new(params[:item]) @item.save end end customers_controller.rb class CustomersController < ApplicationController def index end def new @customer = Customer.new end def create @customer = Customer.new(params[:customer]) @customer.save end end quotes/index.html.erb <%= form_for @quote do |f| %> <%= f.fields_for @customer do |builder| %> <%= label_tag :firstname %> <%= builder.text_field :firstname %> <%= label_tag :lastname %> <%= builder.text_field :lastname %> <% end %> <%= f.fields_for @item do |builder| %> <%= label_tag :name %> <%= builder.text_field :name %> <%= label_tag :description %> <%= builder.text_field :description %> <% end %> <%= label_tag :quote_number %> <%= f.text_field :quote_number %> <%= f.submit %> <% end %> When I try submitting that I get an error: Can't mass-assign protected attributes: item, customer So to try and fix it I updated the attr_accessible in quote.rb to include :item, :customer but then I get this error: Item(#) expected, got ActiveSupport::HashWithIndifferentAccess(#) Any help would be greatly appreciated.

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  • NBC Sports Chooses Oracle for Social Relationship Management

    - by Pat Ma
    0 0 1 247 1411 involver 11 3 1655 14.0 Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; } NBC Sports wanted to engage fans, grow their audience, and give their advertising customers more value. They wanted to use social media to accomplish this. NBC Sports recognized that sports in inherently social. When you watch a game at the stadium or at home, you’re chatting with the people around you, commenting on plays, and celebrating together after each score. NBC Sports wanted to deliver this same social experience via social media channels. NBC Sports used Oracle Social Relationship Management (SRM) to create an online sporting community on Facebook. Fans can watch sporting events live on NBC television while participating in fan commentary about the event on Facebook. The online fan community is extremely engaged – much like fans in a sporting stadium would be during a game. NBC Sports also pose sporting questions, provide sporting news, and tie-in special promotions with their advertisers to their fans via Facebook. Since implementing their social strategy, NBC Sports has seen their fans become more engaged, their television audience grow, and their advertisers happier with new social offerings. To see how Oracle Social Relationship Management can help create better customer experiences for your company, contact Oracle here. Watch NBC Sports Video: Mark Lazarus, Chairman, NBC Sports Group, describes how Oracle Cloud’s SRM tools helped the broadcaster engage with their fans on social media channels. Watch Thomas Kurian Keynote: Thomas Kurian, Executive Vice President of Product Development, Oracle, describes Oracle’s Cloud platform and application strategy, how it is transforming business management, and delivering great customer experiences here.

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  • Customer session is different in different parts of a Magento website

    - by Josh Pennington
    I have a function inside of a Helper in Magento that returns whether or not a customer attribute equals one. Here is my Helper class class Nie_Nie_Helper_Data extends Mage_Core_Helper_Abstract { public function isNieAdmin() { if(Mage::getSingleton('customer/session')->getCustomer()->getNieAdmin() == 1) { return true; } else { return false; } } } Now when I call this function from a class that extends Mage_Core_Block_Template, everything seems to work fine. However when I try to use this inside one of my controllers, it does not work. In fact when I do Mage::getSingleton('customer/session')-getCustomer()-debug() the only variable that is returned is the website_id. Does anyone know what I have to do in order to get this to work? Thanks Josh Pennington

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  • RightNow CX Cloud Service Combined with Oracle Fusion CRM in the Cloud

    - by Richard Lefebvre
    ·        The May 2012 release of Oracle’s RightNow CX Cloud Service, the customer experience suite, is now integrated with Oracle Fusion CRM, helping organizations to achieve sustainable business growth through relevant, cross-channel customer interactions that can increase revenue opportunities and drive organizational efficiencies. Relevant Interactions Build Stronger Customer Relationships ·          Armed with a comprehensive view of all customer interactions across channels, the context and status of these interactions, and an awareness of the customer’s value to the organization, companies can now offer more relevant products and services to customers. ·         Using the combined Oracle RightNow CX Cloud Service and Oracle Fusion CRM solutions, organizations can increase customer retention, drive higher levels of customer advocacy, and increase sales conversion rates with tools designed to: - Provide a complete, cross-channel view of the customer to sales, marketing and service. - Empower sales and service departments to easily collaborate to proactively solve customer issues, using opportunities to provide purchase advice at the right time and with the right solutions. - Allow sales to easily review service history in preparation for sales calls. - Enable agents to understand customer value based upon prior buying habits and existing opportunities. Deeper Insight Enables Targeted, Personalized Opportunities ·          The combination of Oracle RightNow CX Cloud Service and Oracle Fusion CRM allows sales and marketing organizations to simultaneously leverage service interactions from RightNow CX and sales prediction and segmentation capabilities from Fusion Sales. This helps companies to: - Better match products and services to specific customer needs based on customer service history.  - Deliver targeted, personalized interactions intended to help customers derive more value from purchases and to inform future buying decisions. - Identify new opportunities to increase deal size and conversion rates. Supporting Quotes ·         “Every interaction is a relationship opportunity to grow your business. When these interactions are relevant and add value for customers, customers are more likely to trust the relationship and seek purchase advice,” said David Vap, group vice president, Oracle. “This customer trust provides an opportunity to increase customer product adoption and to reduce the cost of customer acquisition, thereby increasing company profitability.” Supporting Resources ·         Oracle Fusion CRM ·         Oracle Fusion Applications ·         Oracle RightNow CX Cloud Service ·         OracleCRM on Facebook ·         OracleCRM on YouTube

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  • RightNow CX @ OpenWorld: What to Experience

    - by Tony Berk
    We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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  • Multiple Schedule/Task Views (devs, customer, etc) in MS Project (or other)

    - by ThePlatypus
    Is there a way to configure multiple views/filters in MS Project for the same set of tasks? I want to have a view that is configured for customer's only, for example. So, it would have large milestone tasks only, and hide all of the details that are there for the benefit of the team members. If MS Project doesn't do this, is there any project management software that does? A free/open source version would be preferable. Edit: Apparently, "filter" was the word I needed in my Google searches. I found how to mark a task as a Milestone and use the pre-made Milestone filter. However, that still doesn't hide non-Milestone tasks the way I want it to. I haven't figured out how to make a true custom filter.

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  • Cloud services can't be reached from complex customer infrastructure

    - by Nock
    We have several services running on a cloud, they all are hosted on Windows Server 2012 R2, have public IP address and specific port. Some of our customers can't reach them because for "some reason" the ports are cut between a firewall between them and us. (some customers are using a shared internet connection in a multi tenant office and they can't change firewall communication) Well, you get it, we don't have the possibility to make all the firewall "allowing" the communication. My customers all runs Windows 7 at least. What is the best counter solution in such case, using Microsoft (Windows Server) technologies? The best would be some kind of tunneling communication or VPN, but the customer should also be able to access his/her enterprise resources. Bby the way, today we using IPSec using Windows Firewall to secure the communication, is IPSec tunneling a solution for us? Otherwise, is there a service in Windows to enable some kind of VPN between a client and a server but only for a given set of servers?

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  • Think It's Hard to Integrate the Front and Back Office? Think Again...

    - by ruth.donohue
    There's no doubt about it, fragmented customer information across application silos exist because integration isn't easy. It can be expensive. And it can be further complicated by proprietary architectures and vendors. But by leveraging Oracle Application Integration Architecure, Pillar Data Systems was able to integrate Oracle CRM On Demand with Oracle E-Business Suite in six weeks, reducing the time required to complete the integration by 50% and the maintenance by 20% to 25% to free IT resources to focus on strategic initiatives. Learn more...

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  • Salt River Project Identifies US$500,000 in Cost Reduction Opportunities Through Unified IT Portfolio Management

    - by Melissa Centurio Lopes
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Salt River Project (SRP) includes two entities serving the Phoenix area: the Salt River Project Agricultural Improvement and Power District and the Salt River Valley Water Users’ Association. The SRP district operates various power plants and generating stations to provide electricity to nearly 956,000 retail customers. The SRP association maintains an extensive system of reservoirs, wells, and irrigation laterals to deliver nearly 1 million acre-feet of water annually. Salt River Project implemented Oracle’s Primavera Portfolio Management to unify management of its extensive IT portfolio, including essential utility systems, like work and asset management, as well as programming frameworks and development tools. With the system, SRP discovered almost US$500,000 in cost-reduction opportunities by identifying redundant or low use software, including 150 applications that are close to being unsupported. The company retired 10 applications in the last year and upgraded 34 systems. SRP also identified preferred technologies and ensured that more than 90% of applications are based on standard technologies—reducing procurement costs, simplifying maintenance support, and lowering total cost of ownership. Solutions: Provided approximately 70 users in the IT support group with detailed insight into the product lifecycle of each piece of IT infrastructure and software in the entire portfolio Discovered almost US$500,000 in cost reduction opportunities by identifying redundant or low use software that could be eliminated or migrated to alternative solutions Identified approximately 150 applications that are close to being unsupported and prioritized them to begin modernization Click here to view more Oracle Primavera Portfolio Management solutions for SRP. Why Oracle Salt River Project chose Oracle’s Primavera Portfolio Management after evaluating it against four other solutions. “Oracle’s Primavera Portfolio Management offered the most functionality to support our diverse needs,” said Eileen Ahles, IT portfolio manager, Salt River Project. Read the complete customer success story Access a list of all Primavera customer success stories

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  • La ripresa economica si sta consolidando, siete pronti a cogliere questa opportunità?

    - by antonella.buonagurio(at)oracle.com
    L'esclusiva ricerca IDC indica i percorsi strategici più innovativi a supporto delle Vendite, del Customer Service e del Marketing.        La ricerca basata su più di 300 interviste a executive, CIO e CEO di medie e grandi organizzazioni in tutta Europa, vi guiderà nel comprendere l'evoluzione e l'impatto dei trend più rilevanti sui processi che gestiscono ed indirizzano la relazione tra azienda e clienti.

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  • Magento customer webservice / api

    - by Nick Dima
    Hi guys, I need some sort of way to handle Magento's customer login, customer account creation and order checkout via some kind of webservice to be used for Flash, preferably XML. As far as I know the Magento API doesn't have these features. I found the Mammoth Webservices extension but it seems that the project is inactive judging from heir site. Any thoughts? Thanks!

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  • restrict customer lookup to contacts bug

    - by Amr H. Abdel Majeed
    I'm using microsoft dynamics crm 4 I inserted the following line to restrict a customer lookup to contacts only (no accounts): crmForm.all.customerid.setAttribute("lookuptypes", "2"); It does restrict the lookup to contacts only, but there is a strange bug: When i select any customer, the icon next to him becomes the account icon, not the contact icon (folder instead of card) Any solutions to this ?

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  • Why is it a bad idea to use a customer email as the from address

    - by Crab Bucket
    I've got an application that emails users once they have filled in a form. It uses a [email protected] as a from address. The customer wants it to use the email from the form as the from address which could be anything. I have been told that this is a bad idea due to spoofing/blacklisting and spam. I feel really vague about the exact reason about why this is a bad idea particularly as i've got to try to counsel the client out of this. Can someone explain to me why this is a bad idea. Interestingly the client has used a gmail account as the from address as a demo which not only works fine but has enabled the application to start sending emails (it wouldn't do it before with an email which was [email protected]). Erm - what is going on. I'm told one thing and the opposite works. Sorry - i know this is basic but I could find anything on a google search. Largely I think because I'm having trouble even framing the question. EDIT Thank you everyone - great answers. Interestingly the server sending the email and the mail box that it is going to are both behind the same firewall so the client says they are unconcerned about spam. Oh well.

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  • PetaPoco with parameterised stored procedure and Asp.Net MVC

    - by Jalpesh P. Vadgama
    I have been playing with Micro ORMs as this is very interesting things that are happening in developer communities and I already liked the concept of it. It’s tiny easy to use and can do performance tweaks. PetaPoco is also one of them I have written few blog post about this. In this blog post I have explained How we can use the PetaPoco with stored procedure which are having parameters.  I am going to use same Customer table which I have used in my previous posts. For those who have not read my previous post following is the link for that. Get started with ASP.NET MVC and PetaPoco PetaPoco with stored procedures Now our customer table is ready. So let’s Create a simple process which will fetch a single customer via CustomerId. Following is a code for that. CREATE PROCEDURE mysp_GetCustomer @CustomerId as INT AS SELECT * FROM [dbo].Customer where CustomerId=@CustomerId Now  we are ready with our stored procedures. Now lets create code in CustomerDB class to retrieve single customer like following. using System.Collections.Generic; namespace CodeSimplified.Models { public class CustomerDB { public IEnumerable<Customer> GetCustomers() { var databaseContext = new PetaPoco.Database("MyConnectionString"); databaseContext.EnableAutoSelect = false; return databaseContext.Query<Customer>("exec mysp_GetCustomers"); } public Customer GetCustomer(int customerId) { var databaseContext = new PetaPoco.Database("MyConnectionString"); databaseContext.EnableAutoSelect = false; var customer= databaseContext.SingleOrDefault<Customer>("exec mysp_GetCustomer @customerId",new {customerId}); return customer; } } } Here in above code you can see that I have created a new method call GetCustomer which is having customerId as parameter and then I have written to code to use stored procedure which we have created to fetch customer Information. Here I have set EnableAutoSelect=false because I don’t want to create Select statement automatically I want to use my stored procedure for that. Now Our Customer DB class is ready and now lets create a ActionResult Detail in our controller like following using System.Web.Mvc; namespace CodeSimplified.Controllers { public class HomeController : Controller { public ActionResult Index() { ViewBag.Message = "Welcome to ASP.NET MVC!"; return View(); } public ActionResult About() { return View(); } public ActionResult Customer() { var customerDb = new Models.CustomerDB(); return View(customerDb.GetCustomers()); } public ActionResult Details(int id) { var customerDb = new Models.CustomerDB(); return View(customerDb.GetCustomer(id)); } } } Now Let’s create view based on that ActionResult Details method like following. Now everything is ready let’s test it in browser. So lets first goto customer list like following. Now I am clicking on details for first customer and Let’s see how we can use the stored procedure with parameter to fetch the customer details and below is the output. So that’s it. It’s very easy. Hope you liked it. Stay tuned for more..Happy Programming

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  • Can the customer be a SCRUM Product Owner in a project?

    - by Morten
    I just had a discussion with a colleague about the Product Owner role: In a project where a customer organization has brought in a sofware developing organization (supplier), can the role of Product Owner be successfully held by the customer organization, or should it always be held by the supplier? I always imagined, that the PO was the supplier organizations guy. The guy that ensured that the customer is happy, and continously fed with new and high-businessvalue functionality, but still an integral part of the developer organization. However, maybe I have viewed the PO role too much like the waterfall project manager. My colleague made me think: If the customer organization is mature and proffessional enough, why not let a person from their camp prioritize the backlog?? That would put the PO role much closer to the business, thus being (in theory) better to assess the business value of backlog items. To me, that is an intriguing thought. But what are the implication of such a setup??? I look forward to your input.

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  • Unisciti alla Customer Experience Revolution! 27 settembre 2012, Milano

    - by antonella.buonagurio
    Si tiene giovedì 27 settembre a Milano Oracle Customer Experience Briefing, un evento pensato per riflettere sulla Customer Experience vista come strategia per dare vita a processi più completi ed innovativi per generare e gestire l’interazione con i consumatori, su tutti i canali. I lavori si terranno in particolare dalle 10.30 alle 13.00 presso Casa dell’Energia (Piazza Po 3). Enrico Finzi, Sociologo e Presidente di AstraRicerche, condividerà la propria visione sul tema e ne discuterà insieme agli esperti di Accenture e Oracle. L'incontro, rivolto in particolare alle aziende dei settori Retail e Beni di Consumo, consentirà dunque di comprendere perché la Customer Experience sia diventata la componente più importante e strategica del business delle imprese e di scoprire come essa accelleri l’acquisizione di nuovi clienti, incrementi la fidelizzazione ad un brand/prodotto/servizio, migliori l’efficienza operativa e sostenga le vendite. L’evento darà inoltre la possibilità di capire come le soluzioni di Customer Experience possono aiutare le aziende a far vivere questa esperienza ai clienti in modo coerente e personalizzato, attraverso tutti i canali e su tutti i dispositivi, ottenendo risultati misurabili.La partecipazione è gratuita su invito ed è riservata alle aziende finali. Per registrarsi all’evento è possibile collegarsi a questo link.

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  • Columbus Regional Airport Authority Cuts Unbudgeted Carryover Costs for Capital Projects by 88% in One Year

    - by Melissa Centurio Lopes
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} The Columbus Regional Airport Authority (CRAA) is a public entity that works to connect Central Ohio with the world. It oversees operations at three airports?Port Columbus International Airport, Rickenbacker International Airport, and Bolton Field Airport?and manages the Rickenbacker Inland Port and Foreign Trade Zone # 138. It was created in 2002 through the merger of the Columbus Airport Authority and Rickenbacker Port Authority. CRAA manages approximately 100 projects annually, including initiatives as diverse as road and runway construction and maintenance, terminal improvements, construction of a new air traffic control tower, technology infrastructure development, customer service projects, and energy conservation programs. CRAA deployed Oracle’s Primavera P6 Enterprise Project Portfolio Management to create a unified methodology for scheduling and capital cash flow management. Today, the organization manages schedules and costs for all of its capital projects by using Primavera to provide enterprise wide visibility. As a result, CRAA cut unbudgeted carryover costs from US$24.4 million in 2010 to US$3.5 million in 2011?an 88% improvement. "Oracle’s Primavera P6 and Primavera Contract Management are transforming project management at CRAA. We have enabled resource-loaded scheduling and expanded visibility into cash flow, which allowed us to reduce unbudgeted carryover by 88% in a single year.” – Alex Beaver, Manager, Project Controls Office, Columbus Regional Airport Authority Challenges Standardize project planning and management for the approximately 100 projects?including airport terminal upgrades to road and runway creation and rehabilitation?that the airport authority undertakes annually Improve control over project scheduling and budgets to reduce unplanned carryover costs from one fiscal year to the next Ensure on-time, on-budget completion of critical infrastructure projects that support the organization’s mission to connect Central Ohio with the world through its three airports and inland port Solutions · Used Primavera P6 Enterprise Project Portfolio Management to develop a unified methodology for scheduling and managing capital projects for the airport authority, including the organization’s largest capital project ever?a five-year runway construction project · Gained a single, consolidated view into the organization’s capital projects and the ability to drill down into resource-loaded schedules and cash flow, enabling CRAA to take action earlier to avert the impact of emerging issues?including budget overages and project delays · Cut unbudgeted carryover costs from US$24.4 million in 2010 to US$3.5 million in 2011?an 88% improvement Click here to view all of the solutions. “Oracle’s Primavera solutions are the industry standard for project management. They provide robust and proven functionality that give us the power to effectively schedule and manage budgets for a wide range of projects, from terminal maintenance, to runway work, to golf course redesign,” said Alex Beaver, manager, project controls office, Columbus Regional Airport Authority. Click here to read the full version of the customer success story.

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  • Customer Service Experience, Oracle e Cels insieme per innovare le strategie.

    - by Claudia Caramelli-Oracle
    Si è svolto oggi il workshop Oracle "Customer Service Experience. Strategie per progettare un Servizio eccellente e profittevole." che ha visto il contributo del gruppo di ricerca CELS (Research Group on Industrial Engineering, Logistics and Service Operations) e della sezione ASAP SMF dell’Università degli Studi di Bergamo. Giuditta Pezzotta (PhD - Cels) e Roberto Pinto (PhD - Cels) ci hanno presentato la Service Engineering Methodology (SEEM), innovativa piattaforma metodologica che permette di ottimizzare la creazione di valore sia per il cliente finale sia per l’azienda, partendo dalla progettazione del prodotto e arrivando alla progettazione della soluzione prodotto-servizio, e valutando la bontà del prodotto-servizio ipotizzato attraverso strumenti concettuali e di simulazione dei processi. Armando Janigro, CX Strategy Director EMEA - Oracle ha invece parlato di Modern Customer Service, ovvero di come adattarsi in modo agile e veloce alle mutevoli necessità dei clienti, ipotizzando l’adozione in chiave strategica di nuovi strumenti di differenziazione e di leadership come la Customer Experience (CX) e sfruttando le nuove dinamiche di relazione azienda-singolo consumatore per ottimizzare l’esperienza multicanale e per render più efficiente il Customer Service, creando ulteriore valore. A seguire è stata mostrata da PierLuigi Coli, Principal Sales Consultant - Oracle, una demo sui prodotti Service Cloud offerti da Oracle, a supporto di tutti i concetti raccontati nelle sessioni precedenti. Il workshop è stato un’occasione unica per definire i percorsi da intraprendere per sviluppare efficaci strategie di Customer Experience grazie ad approcci e metodologie innovative alla base di uno sviluppo sostenibile del business. Le slide proiettate sono disponibili su richiesta: scrivi a Claudia Caramelli per ogni informazione o chiarimento.

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  • Disconnected Online Customer Experience? Connect It with Oracle WebCenter

    - by Christie Flanagan
    Engage. Empower. Optimize. Today's customers have higher expectations and more choices than ever before. Successful organizations must deliver an engaging online experience that is personalized, interactive and consistent across all phases of the customer journey. This requires a new approach that connects and optimizes all customer touch points as they research, select and transact with your brand. Attend this webcast to learn how Oracle WebCenter: Works with Oracle ATG Commerce and Oracle Endeca to deliver consistent and engaging browsing, shopping and search experiences across all of your customer facing websites Enables you to optimize the performance of your online initiatives through integration with Oracle Real-Time Decisions for automated targeting and segmentation Connects with Siebel CRM to maintain a single view of the customer and integrate campaigns across channels Register now for the Webcast. Register Now Thurs., November 8, 2012 10 a.m. PT / 1 p.m. ET Presented by: Joshua DuhlSenior Principal Product ManagerOracle WebCenter Christie FlanaganDirector of Product MarketingOracle WebCenter

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  • Master Data and Data Quality - Do You Really Know Your Customer?

    - by Mala Narasimharajan
    How well do you know your customer?   Data Quality and MDM go hand-in-hand when it comes to fully knowing your customers and information related to the Take a look at this video and see why customer data needs a consolidated management strategy that incorporates data quality.  Oracle MDM, specifically Oracle Customer Hub enables enterprises to truly understand their customers and ensure a single, trusted view for any customer.  It offers the most complete MDM application suite in the marketplace.  For more information on Oracle MDM and Oracle Enterprise Data Quality visit us on the web.  

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  • Managing multiple customer databases in ASP.NET MVC application

    - by Robert Harvey
    I am building an application that requires separate SQL Server databases for each customer. To achieve this, I need to be able to create a new customer folder, put a copy of a prototype database in the folder, change the name of the database, and attach it as a new "database instance" to SQL Server. The prototype database contains all of the required table, field and index definitions, but no data records. I will be using SMO to manage attaching, detaching and renaming the databases. In the process of creating the prototype database, I tried attaching a copy of the database (companion .MDF, .LDF pair) to SQL Server, using Sql Server Management Studio, and discovered that SSMS expects the database to reside in c:\program files\Microsoft SQL Server\MSSQL.1\MSSQL\DATA\MyDatabaseName.MDF Is this a "feature" of SQL Server? Is there a way to manage individual databases in separate directories? Or am I going to have to put all of the customer databases in the same directory? (I was hoping for a little better control than this). NOTE: I am currently using SQL Server Express, but for testing purposes only. The production database will be SQL Server 2008, Enterprise version. So "User Instances" are not an option.

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  • Insert Stored Procedure, Using Asp.Net WebForm to Insert new [Customer]

    - by user2953815
    Can someone please help me create a stored procedure to insert a new customer from a web form. I am having difficulty making the state a drop down list for customer to pick a state from the list and having that inserted into the database. INSERT INTO Customer ( Cust_First, Cust_Middle, Cust_Last, Cust_Phone, Cust_Alt_Phone, Cust_Email, Add_Line1, Add_Line2, Add_Bill_Line1, Add_Bill_Line2, City, State_Prov_Name, Postal_Zip_Code, Country_ID ) VALUES ( @Cust_First, @Cust_Middle, @Cust_Last, @Cust_Phone, @Cust_Alt_Phone, @Cust_Email, @Add_Line1, @Add_Line2, @Add_Bill_Line1, @Add_Bill_Line2, @City, @State_Prov_Name, @Postal_Zip_Code, @Country_ID )"> <InsertParameters> <asp:Parameter Name="Cust_First" Type="String"></asp:Parameter> <asp:Parameter Name="Cust_Middle" Type="String"></asp:Parameter> <asp:Parameter Name="Cust_Last" Type="String"></asp:Parameter> <asp:Parameter Name="Cust_Phone" Type="String"></asp:Parameter> <asp:Parameter Name="Cust_Alt_Phone" Type="String"></asp:Parameter> <asp:Parameter Name="Cust_Email" Type="String"></asp:Parameter> <asp:Parameter Name="Add_Line1" Type="String"></asp:Parameter> <asp:Parameter Name="Add_Line2" Type="String"></asp:Parameter> <asp:Parameter Name="Add_Bill_Line1" Type="String"></asp:Parameter> <asp:Parameter Name="Add_Bill_Line2" Type="String"></asp:Parameter> <asp:Parameter Name="City" Type="String"></asp:Parameter> <asp:Parameter Name="Postal_Zip_Code" Type="String"></asp:Parameter> <asp:Parameter Name="Cust_ID" Type="Int32"></asp:Parameter> <asp:Parameter Name="State_Prov_Name" Type="String"></asp:Parameter> <asp:Parameter Name="Country_Name" Type="String"></asp:Parameter> </InsertParameters>

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  • How do these user/userParam references relate to the Customer and Account lookups?

    - by plath
    In the following code example how do the user/userParam references relate to the Customer and Account lookups and what is the relationship between Customer and Account? // PersistenceManager pm = ...; Transaction tx = pm.currentTransaction(); User user = userService.currentUser(); List<Account> accounts = new ArrayList<Account>(); try { tx.begin(); Query query = pm.newQuery("select from Customer " + "where user == userParam " + "parameters User userParam"); List<Customer> customers = (List<Customer>) query.execute(user); query = pm.newQuery("select from Account " + "where parent-pk == keyParam " + "parameters Key keyParam"); for (Customer customer : customers) { accounts.addAll((List<Account>) query.execute(customer.key)); } } finally { if (tx.isActive()) { tx.rollback(); } }

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  • How do these user/userParam references relate to the Customer and Account lookups?

    - by marmalade
    In the following code example how do the user/userParam references relate to the Customer and Account lookups and what is the relationship between Customer and Account? // PersistenceManager pm = ...; Transaction tx = pm.currentTransaction(); User user = userService.currentUser(); List<Account> accounts = new ArrayList<Account>(); try { tx.begin(); Query query = pm.newQuery("select from Customer " + "where user == userParam " + "parameters User userParam"); List<Customer> customers = (List<Customer>) query.execute(user); query = pm.newQuery("select from Account " + "where parent-pk == keyParam " + "parameters Key keyParam"); for (Customer customer : customers) { accounts.addAll((List<Account>) query.execute(customer.key)); } } finally { if (tx.isActive()) { tx.rollback(); } }

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