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  • Live Support Webinar for Oracle Primavera Customers

    - by karl.prutzer
    Hi all, Our Customer Support team is hosting another Live Support Webinar for Oracle Primavera customers scheduled for May 6, 2010 at 11am Eastern Time. The webinar covers the following topics. Best Practices when submitting an SR My Oracle Support Overview Support Resources - lifetime support policy, My Oracle Support Speed training resources, etc. Both the conference key for the web conference and the audio passcode for the call is... Primavera Audio Conference Details Toll Free dial in number = 1.877.808.5067 International Toll dial in number = 1.706.902.0289 Web conference link https://strtc.oracle.com/imtapp/app/sch_mtg_details.uix?mID=6761278

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  • Neuberger Berman Defines CRM Strategy In Asset Management

    - by michael.seback
    Neuberger Berman Defines Front Office Strategy for the New Firm Neuberger Berman is a majority employee-owned independent asset management firm with a heritage dating back to 1939. It provides a range of investment options, wealth planning services, and advice to meet individual needs. It also offers a broad range of financial capabilities and specializes in developing innovative and customized investment solutions for institutions. ... "The Insight team's analysis was critical to helping us assess the strengths and weaknesses of our Siebel implementation. It helped us to come up with our strategic plan for using customer relationship management and business intelligence capabilities." - Roxana Feldmann, Senior Vice President Technology ...Read more.

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  • Webcor Builders Coordinates Construction Schedules and Mitigates Potential Delays More Efficiently with Integrated Project Management

    - by Sylvie MacKenzie, PMP
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} With more than 40 years of commercial construction experience, Webcor Builders is a leading builder of distinguished, high-profile projects, including high-rise condominiums and hotels, laboratories, healthcare centers, and public works projects. Webcor is also known for its award-winning concrete, interior construction, historic restoration, and seismic renovation work. The company has completed more than 50 million square feet of projects to date. Considering the variety and complexity of the construction projects Webcor undertakes, an integrated project management solution is critical to ensuring optimal efficiency and completing client projects on time and on budget. The company previously used a number of scheduling systems for its various building projects. These packages provided different levels of schedule detail and required schedulers, engineers, and other employees to learn multiple systems. From an IT cost and complexity perspective, the company had to manage multiple scheduling systems and pay for multiple sets of licenses. The company looked to standardize on an enterprise project management system, and selected Oracle’s Primavera P6 Enterprise Project Portfolio Management. Webcor uses the solution’s advanced capabilities to schedule complex projects, analyze delays, model and propose multiple scenarios to demonstrate and mitigate delays and cost overruns, and process that information efficiently to deliver the scheduling precision that public and private projects require. In fact, the solution was instrumental in helping the company’s expansion into public sector projects during the recent economic downturn, and with Primavera P6 in place, it can deliver the precise schedule reporting required for large public projects. With Primavera P6 in place, the company could deliver the precise scheduling and milestone reporting capabilities required for large public projects. The solution is in managing the high-profile University of California – Berkeley Memorial Stadium project. Webcor was hired as construction manager and general contractor for the stadium renovation project, which is a fast-paced project located near the seismically active Hayward Fault Zone. Due to the University of California’s football schedule, meeting the Universities deadline for the coming season placed Webcor in a situation where risk awareness and early warnings of issues would be paramount. Webcor and the extended project team needed a solution that could instantly analyze alternate scenarios to mitigate potential delays; Primavera would deliver those answers.The team would also need to enable multiple stakeholders to use an internet-based platform to access the schedule from various locations, and model complicated sequencing requirements where swift decisions would be made to keep the project on track. The schedule is an integral part of Webcor’s construction management process for the stadium project. Rather than providing the client with the industry-standard monthly update, Webcor updates the critical path method (CPM) schedule on a weekly basis. The project team also reviews the schedule and updates weekly to confirm that progress and forecasted performance are accurate. Hired by the University for their ability to deliver in high risk environments The Webcor team was hit recently with a design supplement that could have added up to 70 days to the project. Using Oracle Primavera P6 the team sprung into action analyzing multiple “what if” scenarios to review mitigation means and methods.  Determined to make sure the Bears could take the field in the coming season the project team nearly eliminated the impact with their creative analysis in working the schedule. The total time from the issuance of the final design supplement to an agreed mitigation response was less than one week; leveraging the Oracle Primavera solution Webcor was able to deliver superior customer value With the ability to efficiently manage projects and schedules, Webcor can ensure it completes its projects on time and on budget, as well as inform clients about what changes to plans will mean in terms of delays and additional costs. Read the complete customer case study at :  http://www.oracle.com/us/corporate/customers/customersearch/webcor-builders-1-primavera-ss-1639886.html

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  • What would be the most efficient use of e-mail addresses for ecommerce

    - by user18323
    I am not sure if this is exactly the right section. What do you find the most efficient, clear and reachable use of e-mail addresses to use for the customer? I thought a standard 'sales, 'support' might work but it might look a little samey. Do users respond well when e-mails are replied by staff with named e-mail addresses such as [email protected] or a generic one? I am currently developing a small scale ecommerce website to gain some hands on insight into web retail. Any additional advice would be brilliant.

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  • BeansBinding Across Modules in a NetBeans Platform Application

    - by Geertjan
    Here's two TopComponents, each in a different NetBeans module. Let's use BeansBinding to synchronize the JTextField in TC2TopComponent with the data published by TC1TopComponent and received in TC2TopComponent by listening to the Lookup. The key to getting to the solution is to have the following in TC2TopComponent, which implements LookupListener: private BindingGroup bindingGroup = null; private AutoBinding binding = null; @Override public void resultChanged(LookupEvent le) { if (bindingGroup != null && binding != null) { bindingGroup.getBinding("customerNameBinding").unbind(); } if (!result.allInstances().isEmpty()){ Customer c = result.allInstances().iterator().next(); // put the customer into the lookup of this topcomponent, // so that it will remain in the lookup when focus changes // to this topcomponent: ic.set(Collections.singleton(c), null); bindingGroup = new BindingGroup(); binding = Bindings.createAutoBinding( // a two-way binding, i.e., a change in // one will cause a change in the other: AutoBinding.UpdateStrategy.READ_WRITE, // source: c, BeanProperty.create("name"), // target: jTextField1, BeanProperty.create("text"), // binding name: "customerNameBinding"); bindingGroup.addBinding(binding); bindingGroup.bind(); } } I must say that this solution is preferable over what I've been doing prior to getting to this solution: I would get the customer from the resultChanged, set a class-level field to that customer, add a document listener (or action listener, which is invoked when Enter is pressed) on the text field and, when a change is detected, set the new value on the customer. All that is not needed with the above bit of code. Then, in the node, make sure to use canRename, setName, and getDisplayName, so that when the user presses F2 on a node, the display name can be changed. In other words, when the user types something different in the node display name after pressing F2, the underlying customer name is changed, which happens, in the first place, because the customer name is bound to the text field's value, so that the text field's value will also change once enter is pressed on the changed node display name. Also set a PropertyChangeListener on the node (which implies you need to add property change support to the customer object), so that when the customer object changes (which happens, in the second place, via a change in the value of the text field, as defined in the binding defined above), the node display name is updated. In other words, there's still a bit of plumbing you need to include. But less than before and the nasty class-level field for storing the customer in the TC2TopComponent is no longer needed. And a listener on the text field, with a property change listener implented on the TC2TopComponent, isn't needed either. On the other hand, it's more code than I was using before and I've had to include the BeansBinding JAR, which adds a bit of overhead to my application, without much additional functionality over what I was doing originally. I'd lean towards not doing things this way. Seems quite expensive for essentially replacing a listener on a text field and a property change listener implemented on the TC2TopComponent for being notified of changes to the customer so that the text field can be updated. On the other other hand, it's kind of nice that all this listening-related code is centralized in one place now. So, here's a nice improvement over the above. Instead of listening for a customer, listen for a node, from which the customer can be obtained. Then, bind the node display name to the text field's value, so that when the user types in the text field, the node display name is updated. That saves you from having to listen in the node for changes to the customer's name. In addition to that binding, keep the previous binding, because the previous binding connects the customer name to the text field, so that when the customer display name is changed via F2 on the node, the text field will be updated. private BindingGroup bindingGroup = null; private AutoBinding nodeUpdateBinding; private AutoBinding textFieldUpdateBinding; @Override public void resultChanged(LookupEvent le) { if (bindingGroup != null && textFieldUpdateBinding != null) { bindingGroup.getBinding("textFieldUpdateBinding").unbind(); } if (bindingGroup != null && nodeUpdateBinding != null) { bindingGroup.getBinding("nodeUpdateBinding").unbind(); } if (!result.allInstances().isEmpty()) { Node n = result.allInstances().iterator().next(); Customer c = n.getLookup().lookup(Customer.class); ic.set(Collections.singleton(n), null); bindingGroup = new BindingGroup(); nodeUpdateBinding = Bindings.createAutoBinding( AutoBinding.UpdateStrategy.READ_WRITE, n, BeanProperty.create("name"), jTextField1, BeanProperty.create("text"), "nodeUpdateBinding"); bindingGroup.addBinding(nodeUpdateBinding); textFieldUpdateBinding = Bindings.createAutoBinding( AutoBinding.UpdateStrategy.READ_WRITE, c, BeanProperty.create("name"), jTextField1, BeanProperty.create("text"), "textFieldUpdateBinding"); bindingGroup.addBinding(textFieldUpdateBinding); bindingGroup.bind(); } } Now my node has no property change listener, while the customer has no property change support. As in the first bit of code, the text field doesn't have a listener either. All that listening is taken care of by the BeansBinding code.  Thanks to Toni for help with this, though he can't be blamed for anything that is wrong with it, only thanked for anything that is right with it. 

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  • xpath: determining if the customer has orders

    - by deostroll
    There is an xml dump of the Northwind database here. Document structure is something like: <NorthWind> <Customers></Customers> <Customers></Customers> . . . <Orders></Orders> <Orders></Orders> . . . </NorthWind> Each Customers tag will hold one customer information. Now while I select all Customers how do I furnish a field such that it indicates whether the customer has orders or not; something like a boolean field

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  • Upsides of a timebox for a customer

    - by Ivo
    So I have a customer with a potential big project that (ofcourse) does not know what they want exactly. The size of this project can be more that 4 or 5 months so that is a big risk. Thats why I want to sell a timebox. For me that takes away the risk of spending 10 months instead of 5 for the same price. The problem is that I can't comeup with good arguments to convince the customer that a timebox is better for them. Any suggestions? How do you people handle this/

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  • deliver c++ application for the final customer

    - by Nebrass
    I am working on a c++ windows application on visual studio 2010. I want to deliver my application to my customer so he can use it easly, without the obligation of installing visual runtime fx. And to be executed every where. How do I set up the installer so that the customer does not need to separately install any required Visual Studio runtime libraries? Please i want a solution for this problem, because my costumers are so far from computing, they love just "next, next, install, finish" system. Thank you for your help.

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  • Il CRM è al passo con i tempi?

    - by antonella.buonagurio(at)oracle.com
    Il Social Customer Relationship Management è nato grazie alla rivoluzione portata dal Web 2.0, un cambiamento epocale nelle modalità di comunicazione che ha aggiunto una incredibile ricchezza alle conversazioni tra aziende e consumatori. Le aziende dispongono adesso di strumenti per comprendere il proprio mercato senza precedenti, i consumatori, a loro volta, hanno il potere di utilizzare nuovi canali per esprimere le proprie esigenze e per comunicare e condividere commenti ed esperienze. Ma il Web 2.0 non è il solo fattore che impatta sulle scelte strategiche in ambito CRM  che ogni azienda deve considerare per sostenere  questo nuovo rapporto con i propri consumatori.    Vuoi scoprire quali sono le forze (o fattori) che le aziende devono considerare affinchè i processi di gestione della relazione con i clienti stiano al passo con le mutate condizioni sociali ed economiche?   Per saperne di più:   Il whitepaper realizzato da Oracle, Paul Gillin ed  IT Business Edge  ne delinea alcuni: 1.      Il Business. Come è cambiato in funzione dell'esperienza multicanale ora possible, della centralità del cliente e dei social networking che dominano le relazioni on line? 2.      La tecnologiaLe aziende oggi per guadagnare vantaggio competitivo devono dotarsi delle più innovative tecnologie per dare maggior valore al proprio business e per ridurre al minimo i costi di infrastruttura. Quali sono e quali sono gli effettivi vantaggi?   e altri ancora ...... leggendo il white paper "Is your CRM solution keeping up with the times?"

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  • Uralelektrostroy Improves Turnaround Times for Engineering and Construction Projects by Approximately 50% with Better Project Data Management

    - by Melissa Centurio Lopes
    LLC Uralelektrostroy was established in 1998, to meet the growing demand for reliable energy supply, which included the deployment and operation of a modern power grid system for Russia’s booming economy and industrial sector. To rise to the challenge, the country required a company with a strong reputation and the ability to strategically operate energy production and distribution facilities. As a renowned energy expert, Uralelektrostroy successfully embarked on the mission—focusing on the design, construction, and operation of power grids, transmission lines, and generation facilities. Today, Uralelektrostroy leads the Russian utilities industry with operations across the country, particularly in the Ural, Western Siberia, and Moscow regions. Challenges: Track work progress through all engineering project development stages with ease—from planning and start-up operations, to onsite construction and quality assurance—to enhance visibility into complex projects, such as power grid and power-transmission-line construction Implement and execute engineering projects faster—for example, designing and building power generation and distribution facilities—by better monitoring numerous local subcontractors Improve alignment of project schedules with project owners’ requirements—awarding federal and regional authorities—to avoid incurring fines for missing deadlines Solutions: Used Oracle’s Primavera P6 Enterprise Project Portfolio Management 8.1 to streamline communication with customers and subcontractors through better data management and harmonized reporting, reducing construction project implementation and turnaround times by approximately 50%, on average Enabled fast generation of work-in-progress reports that track project schedules, budgets, materials, and staffing—from approval and material procurement, to construction and delivery Reduced the number of construction sites by nearly 30% (from 35 to 25) by identifying unprofitable sites—streamlining operations at the company’s construction site network and increasing profitability Improved project visibility by enabling managers to efficiently track project status, ensuring on-time reporting and punctual project deliveries to federal customers to reduce delay penalties to zero “Oracle’s Primavera P6 Enterprise Project Portfolio Management 8.1 drastically changed the way we run our business. We’ve reduced the number of redundant assets, streamlined project implementation and execution, and improved collaboration with our customers and contractors. Overall, the Oracle deployment helped to increase our profitability.” – Roman Aleksandrovich Naumenko, Head of Information Technology, LLC Uralelektrostroy Read the complete customer snapshot here.

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  • Is It possible to use the second part of this code for repository patterns and generics

    - by newToCSharp
    Is there any issues in using version 2,to get the same results as version 1. Or is this just bad coding. Any Ideas public class Customer { public int CustomerID { get; set; } public string EmailAddress { get; set; } int Age { get; set; } } public interface ICustomer { void AddNewCustomer(Customer Customer); void AddNewCustomer(string EmailAddress, int Age); void RemoveCustomer(Customer Customer); } public class BALCustomer { private readonly ICustomer dalCustomer; public BALCustomer(ICustomer dalCustomer) { this.dalCustomer = dalCustomer; } public void Add_A_New_Customer(Customer Customer) { dalCustomer.AddNewCustomer(Customer); } public void Remove_A_Existing_Customer(Customer Customer) { dalCustomer.RemoveCustomer(Customer); } } public class CustomerDataAccess : ICustomer { public void AddNewCustomer(Customer Customer) { // MAKE DB CONNECTION AND EXECUTE throw new NotImplementedException(); } public void AddNewCustomer(string EmailAddress, int Age) { // MAKE DB CONNECTION AND EXECUTE throw new NotImplementedException(); } public void RemoveCustomer(Customer Customer) { // MAKE DB CONNECTION AND EXECUTE throw new NotImplementedException(); } } // VERSION 2 public class Customer_New : DataRespository<CustomerDataAccess> { public int CustomerID { get; set; } public string EmailAddress { get; set; } public int Age { get; set; } } public class DataRespository<T> where T:class,new() { private T item = new T(); public T Execute { get { return item; } set { item = value; } } public void Update() { //TO BE CODED } public void Save() { //TO BE CODED } public void Remove() { //TO BE CODED } } class Program { static void Main(string[] args) { Customer_New cus = new Customer_New() { Age = 10, EmailAddress = "[email protected]" }; cus.Save(); cus.Execute.RemoveCustomer(new Customer()); // Repository Version Customer customer = new Customer() { EmailAddress = "[email protected]", CustomerID = 10 }; BALCustomer bal = new BALCustomer(new CustomerDataAccess()); bal.Add_A_New_Customer(customer); } } }

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  • ASP.NET MVC 2 strange behavior

    - by Voice
    Hi Recently I installed VS 2010 Release (migrated from RC) and my MVC application is not working anymore. More concrete: I have a wizard with several steps for new customer account creation (Jquery form wizard, but it doesn't really matter). Each step contains a typed partial View for each part of account: Company, Customer, Licence, etc. When I submit the form I see really strange thing in ModelState. There are duplicate keys for Company: with "Company" prefix and without it. Something like this: [6] "Company.Phone" string [12] "Phone" string My model state for all these keys is not valid because Company is actually null and validation fails. When it was RC there were no such keys with "Company" prefix. So these keys in ModelState with prefix "Company" appeared after I installed VS Release. Here is my code: Main View <div id="registerSteps"> <div id="firstStep" class="step"> <fieldset> <legend><%=Html.Encode(Register.CustomerInfo) %></legend> <% Html.RenderPartial("CustomerInfo", ViewData["newCust"]); %> </fieldset> </div> <div id="secondStep" class="step"> <fieldset> <legend><%=Html.Encode(Register.CompanyInfo) %></legend> <% Html.RenderPartial("CompanyInfo", ViewData["newComp"]); %> </fieldset> </div> <div id="thirdStep" class="step"> <fieldset> <legend><%=Html.Encode(Register.LicenceInfo) %></legend> <% Html.RenderPartial("LicenceInfo", ViewData["newLic"]); %> </fieldset> </div> <div id="lastStep" class="step"> <fieldset> <legend><%=Html.Encode(Register.PrivacyStatement) %></legend> <% Html.RenderPartial("PrivacyStatementInfo"); %> </fieldset> </div> <div id="registerNavigation"> <input class="navigation_button" value="Back" type="reset"/> <input class="navigation_button" value="Next" type="submit"/> </div> </div> Two partial views (to show that they are actually identical): Company: <div id="dCompanyInfo"> <div> <div> <%=Html.LocalizableLabelFor(company => company.Name, Register.CompanyName) %> </div> <div> <%=Html.TextBoxFor(company => company.Name) %> <%=Html.ValidationMessageFor(company => company.Name) %> </div> </div> <div> <div> <%=Html.LocalizableLabelFor(company => company.Phone, Register.Phone) %> </div> <div> <%=Html.TextBoxFor(company => company.Phone) %> <%=Html.ValidationMessageFor(company => company.Phone) %> </div> </div> <div> <div> <%=Html.LocalizableLabelFor(company => company.Fax, Register.Fax) %> </div> <div> <%=Html.TextBoxFor(company => company.Fax) %> <%=Html.ValidationMessageFor(company => company.Fax) %> </div> </div> <div> <div> <%=Html.LocalizableLabelFor(company => company.Size_ID, Register.CompanySize) %> </div> <div> <%=Html.ValueListDropDown(company => company.Size_ID, (CodeRoad.AQua.DomainModel.ValueList)ViewData["CompSize"], (string)ViewData["Culture"]) %> <%=Html.ValidationMessageFor(company => company.Size_ID) %> </div> </div> <div> <div> <%=Html.LocalizableLabelFor(company => company.Industry_ID, Register.Industry) %> </div> <div> <%=Html.ValueListDropDown(company => company.Industry_ID, (CodeRoad.AQua.DomainModel.ValueList)ViewData["Industry"], (string)ViewData["Culture"]) %> <%=Html.ValidationMessageFor(company => company.Industry_ID) %> </div> </div> </div> And for Customer <div id="dCustomerInfo"> <div> <div> <%=Html.LocalizableLabelFor(customer => customer.Email, Register.Email) %> </div> <div> <%=Html.TextBoxFor(customer => customer.Email) %> <%=Html.ValidationMessageFor(customer => customer.Email) %> </div> </div> <div> <div> <%=Html.LocalizableLabelFor(customer => customer.Male, Register.Gender) %> </div> <div> <%=Html.ListBoolEditor(customer => customer.Male, Register.Male, Register.Female, Register.GenderOptionLabel) %> <%=Html.ValidationMessageFor(customer => customer.Male) %> </div> </div> <div> <div> <%=Html.LocalizableLabelFor(customer => customer.FirstName, Register.FirstName) %> </div> <div> <%=Html.TextBoxFor(customer => customer.FirstName) %> <%=Html.ValidationMessageFor(customer => customer.FirstName) %> </div> </div> <div> <div> <%=Html.LocalizableLabelFor(customer => customer.LastName, Register.LastName) %> </div> <div> <%=Html.TextBoxFor(customer => customer.LastName) %> <%=Html.ValidationMessageFor(customer => customer.LastName) %> </div> </div> <div> <div> <%=Html.LocalizableLabelFor(customer => customer.Role_ID, Register.Role) %> </div> <div> <%=Html.ValueListDropDown(customer => customer.Role_ID, (CodeRoad.AQua.DomainModel.ValueList)ViewData["OrgRole"], (string)ViewData["Culture"]) %> <%=Html.ValidationMessageFor(customer => customer.Role_ID) %> </div> </div> </div> There are some home made extension methods, but they worked pretty well in previous version (VS RC). Html which is generated is also ok, no "Company.Phone"-like stuff. So I wonder, where all these keys with "Company" came from and what can I do with that? I appreciate any solution.

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  • Customer Engagement: Are Your Customers Engaged With Your Brands?

    - by Michael Snow
    Engaging Customers is Critical for Business Growth This week we'll be spending some time looking at Customer Engagement. We all have stories about how we try to engage our customers better than ever before.  We all know that successfully engaging customers is critical to an organization’s business success. We also know that engaging our customers is more challenging today than ever before. There is so much noise to compete with for getting anyone's attention. Over the last decade and a half we’ve watched as the online channel became a primary one for conducting our business and even managing our lives. And during this whole process or evolution, the customer journey has grown increasingly complex. Customers themselves have assumed increasing power and influence over the purchase process and for setting the tone and pace of the relationships they have with brands and you see the evidence of this in the really high expectations that customers have today. They expect brand experiences that are personalized and relevant -- In other words they want experiences that demonstrate that the brand understands their interests, preferences and past interactions with them. They also expect their experience with a brand and the community surrounding it to be social and interactive – it’s no longer acceptable to have a static, one-way dialogue with your customer base or to fail to connect your customers with fellow customers, or with your employees and partners. And on top of all this, customers expect us to deliver this rich and engaging, personalized and interactive experience, in a consistent way across a variety of channels including web, mobile and social channels or even offline venues such as in-store or via a call center. And as a result, we see that delivery on these expectations and successfully engaging your customers is a great challenge today. Customers expect a personal, engaging and consistent online customer experience. Today’s consumer expects to engage with your brand and the community surrounding it in an interactive and social way. Customers have come to expect a lot for the online customer experience.  ·        They expect it to be personal: o   Accessible:  - Regardless of my device  Via my existing online identities  o   Relevant:  Content that interests me  o   Customized:  To be able to tailor my online experience  ·        They expect it to be engaging: o   Social:  So I can share content with my social networks  o   Intuitive:  To easily find what I need   o   Interactive:  So I can interact with online communities And they expect it to be consistent across the online experience – so you better have your brand and information ducks in a row. These expectations are not only limited to your customers by any means. Your employees (and partners) are also expecting to be empowered with engagement tools across their internal and external communications and interactions with customers, partners and other employees. We had a great conversation with Ted Schadler from Forrester Research entitled: "Mobile is the New Face of Engagement" that is now available On-Demand. Take a look at all the webcasts available to watch from our Social Business Thought Leader Series. Social capabilities have become so pervasive and changed customers’ expectations for their online experiences. The days of one-direction communication with customers are at an end. Today’s customers expect to engage in a dialogue with your brand and the community surrounding it in an interactive and social way. You have at a very short window of opportunity to engage a customer before they go to another site in their pursuit of information, product, or services. In fact, customers who engage with brands via social media tend to spend more that customers who don’t, between 20% and 40% more.  And your customers are also increasingly influenced by their social networks too – 40% of consumers say they factor in Facebook recommendations when making purchasing decisions.  This means a few different things for today’s businesses. Incorporating forms of social interaction such as commenting or reviews as well as tightly integrating your online experience with your customers’ social networking experiences into the online customer experience are crucial for maintaining the eyeballs on your desired pages. --- Notes/Sources: 93% - Cone Finds that Americans Expect Companies to Have a Presence in Social Media - http://www.coneinc.com/content1182 40% of consumers factor in Facebook recommendations when making decisions about purchasing (Increasing Campaign Effectiveness with Social Media, Syncapse, March 2011) 20%-40% - Customers who engage with a company via social media spend this percentage more with that company than other customers (Source: Bain & Company Report – Putting Social Media to Work)

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  • Oracle CRM For Public Sector, Commercial Business, Education

    - by michael.seback
    Chongqing Transport Commission Improves Management of Transport Projects The Chongqing Transport Commission is responsible for public passenger, road, and waterway transport in urban and rural areas of Chongqing. The commission administers the region's road and water industry; oversees the construction of transport infrastructure; and manages civil aviation, railroads, roads, waterways, ports, and wharves. "After studying the IT initiatives of other provincial transport commissions, we decided to use Siebel Public Sector to build our integrated transport service system. The Siebel software offers powerful functions that allow us to integrate information and improve the management of our road, rail, and waterway infrastructure projects." - Chen Xiaoming, Vice Director, Information Center, Chongqing Transport Commission. Read more here. Siemens Information Services Increases Productivity by 20% Siemens Information Services Pvt, Ltd. provides back-office account processing services to Siemens' vendors. The company works with Siemens' healthcare, energy, and industry divisions in Europe, the United States, and parts of the Asia-Pacific region. It approves financial services such as processing payroll, accounts data, purchase orders, invoices, and payments, and also creates service catalogs for customers and internal teams. "Oracle CRM ON Demand provides us with a complete view of each customer's data from the moment they log a request to the time we close it. This has eliminated manual requests, and improved the service we offer to our clients across the Asia-Pacific region." -Sunil Zutshi, General Manager, IT, Siemens Information Services Pvt, Ltd. Read more here. China Distance Education Holdings Improves Call Center Productivity by 24% China Distance Education Holdings Limited is a leading provider of online education. The organization offers 174 courses through 16 Web sites, including accounting, healthcare, law, and engineering. In 2010, 215,000 students were enrolled. "Online education is a fast growing sector in China. To maintain our competitiveness, we implemented Oracle Contact Center Anywhere to make it easier and faster for our call center staff to respond to student enquiries. As a result, their productivity increased by 24%." - Qin Songjiang, Chief Technology Officer, China Distance Education Holdings Limited. Read more here.

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  • Session Update from IASA 2010

    - by [email protected]
    Below: Tom Kristensen, senior vice president at Marsh US Consumer, and Roger Soppe, CLU, LUTCF, senior director of insurance strategy, Oracle Insurance. Tom and Roger participated in a panel discussion on policy administration systems this week at IASA 2010. This week was the 82nd Annual IASA Educational Conference & Business Show held in Grapevine, Texas. While attending the conference, I had the pleasure of serving as a panelist in one of many of the outstanding sessions conducted this year. The session - entitled "Achieving Business Agility and Promoting Growth with a Modern Policy Administration System" - included industry experts Steve Forte from OneShield, Mike Sciole of IFG Companies, and Tom Kristensen, senior vice president at Marsh US Consumer. The session was conducted as a panel discussion and focused on how insurers can leverage best practices to mitigate risk while enabling rapid product innovation through a modern policy administration system. The panelists offered insight into business and technical challenges for both Life & Annuity and Property & Casualty carriers. The session had three primary learning objectives: Identifying how replacing a legacy system with a more modern policy administration solution can deliver agility and growth Identifying how processes and system should be re-engineered or replaced in order to improve speed-to-market and product support Uncovering how to leverage best practices to mitigate risk during a migration to a new platform Tom Kristensen, who is an industry veteran with over 20 years of experience, was able was able to offer a unique perspective as a business process outsourcer (BPO). Marsh US Consumer is currently implementing both the Oracle Insurance Policy Administration solution and the Oracle Revenue Management and Billing platform while at the same time implementing a new BPO customer. Tom offered insight on the need to replace their aging systems and Marsh's ability to drive new products and processes with a modern solution. As a best practice, their current project has empowered their business users to play a major role in both the requirements gathering and configuration phases. Tom stated that working with a modern solution has also enabled his organization to use a more agile implementation methodology and get hands-on experience with the software earlier in the project. He also indicated that Marsh was encouraged by how quickly it will be able to implement new products, which is another major advantage of a modern rules-based system. One of the more interesting issues was raised by an audience member who asked, "With all the vendor solutions available in North American and across Europe, what is going to make some of them more successful than others and help ensure their long term success?" Panelist Mike Sciole, IFG Companies suggested that carriers do their due diligence and follow a structured evaluation process focusing on vendors who demonstrate they have the "cash to invest in long term R&D" and evaluate audited annual statements for verification. Other panelists suggested that the vendor space will continue to evolve and those with a strong strategy focused on the insurance industry and a solid roadmap will likely separate themselves from the rest. The session concluded with the panelists offering advice about not being afraid to evaluate new modern systems. While migrating to a new platform can be challenging and is typically only undertaken every 15+ years by carriers, the ability to rapidly deploy and manage new products, create consistent processes to better service customers, and the ability to manage their business more effectively, transparently and securely are well worth the effort. Roger A.Soppe, CLU, LUTCF, is the Senior Director of Insurance Strategy, Oracle Insurance.

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  • Customer Passenger Error Pages

    - by Adam
    How do you replace the Passenger Application failed to load error messages. They are lovely, but I'd rather not display them when we move our application to production. It'd be better to just show them on the dev box and maintenance page on the live site. For clarification, this is the call stack page passenger displays when your rails app fails to load. I'd rather not modify the passenger template files directly. Passenger doesn't seem to be respecting: ErrorDocument 500 /500.html

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  • Database types for customer analytics

    - by Drewdavid
    I am exploring a paid solution to start providing better embedded, dashboard-style analytics information to our website customers/account holders, but would like to also offer an in-house development option to our team. The more equipped I am with specifics (such as the subject of this question), the better the adoption rate from the team (or so I have found), regardless of the path we choose Would anyone care to summarize a couple of options for a fast and scalable database type through which we would provide the following: • Daily pageviews to a users account pages (users have between 1 and 1000 pages) • Some calculated/compounded metrics (such as conversion rate, i.e. certain page type viewed to contact form thank you page ratio) • We have about 1,500 members (will need room to grow); the number of concurrently logged in users will for the question's sake be 50 I ask because our developer has balked at providing this level of "over time" granularity (i.e. daily) due to the number of space it would take up in a MYSQL database To avoid a downvote I have asked specifically for more than one option, realizing that different people will have different solutions. I will make amendments to my question if so guided by answering parties Thank you for sharing your valued answers :)

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  • LUKOIL Overseas Holding Optimizes Oil Field Development Projects with Integrated Project Management

    - by Melissa Centurio Lopes
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} LUKOIL Overseas Group is a growing oil and gas company that is an integral part of the vertically integrated oil company OAO LUKOIL. It is engaged in the exploration, acquisition, integration, and efficient development of oil and gas fields outside the Russian Federation to promote transforming LUKOIL into a transnational energy company. In 2010, the company signed a 20-year development project for the giant, West Qurna 2 oil field in Iraq. Executing 10,000 to 15,000 project activities simultaneously on 14 major construction and drilling projects in Iraq for the West Qurna-2 project meant the company needed a clear picture, in real time, of dependencies between its capital construction, geologic exploration and sinking projects—required for its building infrastructure oil field development projects in Iraq. LUKOIL Overseas Holding deployed Oracle’s Primavera P6 Enterprise Project Portfolio Management to generate structured project management information and optimize planning, monitoring, and analysis of all engineering and commercial activities—such as tenders, and bulk procurement of materials and equipment—related to oil field development projects. A word from LUKOIL Overseas Holding Ltd. “Previously, we created project schedules on desktop computers and uploaded them to the project server to be merged into one big file for each project participant to access. This was not scalable, as we’ve grown and now run up to 15,000 activities in numerous projects and subprojects at any time. With Oracle’s Primavera P6 Enterprise Project Portfolio Management, we can now work concurrently on projects with many team members, enjoy absolute security, and issue new baselines for all projects and project participants once a week, with ease.” – Sergey Kotov, Head of IT and the Communication Office, LUKOIL Mid-East Ltd. Oracle Primavera Solutions: · Facilitated managing dependencies between projects by enabling the general scheduler to reschedule all projects and subprojects once a week, realigning 10,000 to 15,000 project activities that the company runs at any time · Replaced Microsoft Project and a paper-based system with a complete solution that provides structured project data · Enhanced data security by establishing project management security policies that enable only authorized project members to edit their project tasks, while enabling each project participant to view all project data that are relevant to that individual’s task · Enabled the company to monitor project progress in comparison to the projected plan, based on physical project assets to determine if each project is on track to conclude within its time and budget limitations To view the full list of solutions view here. “Oracle Gold Partner Parma Telecom was key to our successful Primavera deployment, implementing the software’s basic functionalities, such as project content, timeframes management, and cost management, in addition to performing its integration with our enterprise resource planning system and intranet portal within ten months and in accordance with budgets,” said Rafik Baynazarov, head of the master planning and control office, LUKOIL Mid-East Ltd. “ To read the full version of the customer success story, please view here.

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  • Sending e-mail on behalf of our customer(s), with Postfix

    - by NathanE
    We send e-mail on behalf of our customers, via our own SMTP services. It's always been a problem for us because usually our "spoofing" of their source address results in the mails being caught in spam traps. This hasn't been a problem in the past due to the small volume and low importance of these mails that we sent. However this requirement has recently changed and we need to fix this issue. We realise that fundamentally our application is sending e-mail incorrectly, as per this post: Send email on behalf of clients However, we would like to resolve the problem at the SMTP server level. We have deployed a server running Postfix. Is it possible to have Postfix automatically adjust the mail headers so that we get this "Sent on behalf of" behaviour? I figure it should just be a case of Postfix noticing that the FROM address is the spoofed (i.e. a domain that is not mentioned in its config anywhere) and therefore inject/replace the appropriate headers to get the desired effect. Thanks.

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  • Setting Up Customer-Specific Domains

    - by GregT
    I can go to Fog Creek's web site, setup a new account, and they will instantly assign me a URL such as 'mycompany.fogbugz.com' (where 'mycompany' is something I make up, as opposed to some value assigned by Fog Creek). I can do the same type of thing with Beanstalk and many other vendors. I have been Googling around trying to figure out exactly how this works. 1: In the above example, is 'mycompany.fogbugz.com' set up in DNS in some special way other than how one would setup a vanilla 'www.foo.com' domain? 2: Assuming Fog Creek uses Tomcat (which I am sure is NOT true, but pretend it is) would they be likely to have created a tomcat/webapps/mycompany subdirectory on their server? Or is there some simpler way to handle this? I'm obviously not a DNS or TC wizard. Any insight appreciated. Happy New Year!

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  • Good Wiki for SMB with Customer Interaction

    - by wag2639
    Hey, I know there's a bunch of wiki questions already but I was wondering if anyone could recommend a good wiki thats good for use internally and can be access by some clients? Must be free (F/OSS preferred), Ubuntu (9.10+) compatible, and have per-page permissions. I setup MediaWiki and its fine for internal use but I don't know how, without some severe hackery, how to restrict a client to just view one page and all the images on it and css. It'll be worse when they ask to be able to modify it as well. Edit: also, please no java solutions

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  • Mysql php error insert statement not working

    - by DAFFODIL
    I created database using mysql but now,i am unable to insert data,I am getting this error. Notice: Undefined index: Name in C:\wamp\www\customer.php on line 12 Notice: Undefined index: Address in C:\wamp\www\customer.php on line 12 Notice: Undefined index: City in C:\wamp\www\customer.php on line 12 Notice: Undefined index: Pincode in C:\wamp\www\customer.php on line 12 Notice: Undefined index: State in C:\wamp\www\customer.php on line 12 Notice: Undefined index: Country in C:\wamp\www\customer.php on line 12 Notice: Undefined index: Phone in C:\wamp\www\customer.php on line 12 Notice: Undefined index: Mobile in C:\wamp\www\customer.php on line 12 Notice: Undefined index: Fax in C:\wamp\www\customer.php on line 12 Notice: Undefined index: Email in C:\wamp\www\customer.php on line 12 Notice: Undefined index: Website in C:\wamp\www\customer.php on line 12 Notice: Undefined index: Notes in C:\wamp\www\customer.php on line 12 Error: Table 'form.customer' doesn't exist

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  • Merck Serono Gains Deep Understanding of Product Portfolio Value-Drivers, Risks, and Sales Expectations Through Forecasting Solution

    - by Melissa Centurio Lopes
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Merck Serono S.A. is the biopharmaceutical division of Merck KGaA. It offers leading brands in 150 countries to help patients with cancer, multiple sclerosis, infertility, endocrine and metabolic disorders, as well as cardiovascular diseases. Challenges: Establish a better decision-making framework for its complex, development portfolio of pharmaceutical products, where single-point estimates or expected averages of portfolio values, portfolio risks, and sales forecasts are insufficient and can be misleading Enable the company to be aware at all times of the range of possible outcomes of technical and market risks and uncertainties, such as the technical uncertainty of whether a product will produce the desired clinical outcomes, or the market-related uncertainty of whether a product will be outperformed by its competitors Solutions to Overcome the Challenges: Used Oracle Crystal Ball to devise a Monte-Carlo-based approach to better analyze and define the values and risks of the company’s development portfolio, laying the groundwork for optimized decision-making Enabled a better understanding of the range of potential values and risks to improve portfolio planning Enabled detailed analysis of the likelihood of favorable or unfavorable outcomes, such as the likelihood of whether Merck Serono can meet its sales targets planned for the next ten years with its existing product portfolio Gained the ability to take into account correlative risks, synergies and project interactions, enabling Merck Serono to better forecast what the company may achieve—for example, that there is a 70% probability of a particular sales target being met Established Monte-Carlo-based analysis using Oracle Crystal Ball as a useful element in decision-making at the board level, as the approach provides a better analysis of values and risks associated with the company’s product portfolio “Oracle Crystal Ball enables us to make Monte Carlo simulations of the potential value and sales of our development portfolio. It is a very powerful tool for gaining a thorough understanding and improved awareness of value drivers, uncertainties, and risks, along with associated probabilities.” – Riccardo Lampariello, Associate Director, Merck Serono S.A Why Oracle “We chose Oracle Crystal Ball to enable us to perform Monte Carlo analysis, which gives us a deeper understanding and improved awareness of the value drivers, uncertainties and risks of our portfolio of development projects,” said Kimber Hardy, head of valuation and analysis, Merck Serono S.A. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Click here to read the full version of the customer success story Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Best practice accessing an array set within a class

    - by user350599
    I have created a basic class for a customer. I haven't done this before and want to know the best way to access the data. Should I have a get() method for every field in the customer array or should I simply pass the customer array back and access with the page. i.e. Just return the array class Customer { protected $id; protected $customer; public function __construct($customer_id) { $this->id = $customer_id; $this->set_customer(); } protected function set_customer() { $query = mysql_query("SELECT * FROM customer WHERE id = '$this->id'"); $this->customer = mysql_fetch_row($query); } public function get_customer() { return $this->customer; } } versus create a method for each item in the array class Customer { protected $id; protected $customer; public function __construct($customer_id) { $this->id = $customer_id; $this->set_customer(); } protected function set_customer() { $query = mysql_query("SELECT * FROM customer WHERE id = '$this->id'"); $this->customer = mysql_fetch_row($query); } public function get_customer_name() { return $this->customer->customer_name; } ... ... } versus option 3 based on Tobias' feedback: (not sure if syntax is correct) class Customer { protected $id; protected $customer; public function __construct($customer_id) { $this->id = $customer_id; return $this->set_customer(); } protected function set_customer() { $query = mysql_query("SELECT * FROM customer WHERE id = '$this->id'"); return mysql_fetch_row($query); } }

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