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• creating decision tree based troubleshooting documentation?

  - by Joseph

  We troubleshoot a lot of server and network issues and follow a loose set of steps on what to do in different cases. With more and more people and responsibility, the need for standardization is needed so we don't miss something. I know I could accomplish what I want using flowcharts, but I'd like to do something similar to a "Choose Your Own Adventure" style. I think this is pretty much the same as what support call centers seem to do. Are there any tools to make creating such documentation easier? I'm looking for a web based approach if possible.

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• Google Apps for Business on a separate infrastructure?

  - by dustin

  Does anyone know if Google Apps for Business edition hosts the apps (gmail, calendar, etc.) on a physically separate infrastructure than the Standard (free) infrastructure? We've been growing increasingly annoyed with the lost/severely delayed email messages, downtime, etc. of Google Apps (standard) over time, and we are wondering if moving to the paid version would bring any benefits. Specifically, if the Business edition is not in some way on a different physical infrastructure, and we are in essence paying for a few small perks but still run on the usual standard/free setup, then we would probably have the same (or just as many) issues with the Business version. I've emailed Google's sales team responsible for GApps, but haven't heard anything back in 4 days, which already doesn't speak well for the service. So, anyone have any insight into this? Thanks in advance for any and all help :)

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• Outlook rules not working together

  - by JBurace

  I have multiple Outlook (2010) rules and these 2 are having issues together: Rule 1: Apply this rule after the message arrives with blahname in the sender's address and move it to the BlahBox folder. Rule 2: Apply this rule after the message arrives from [email protected] move it to the NoReply folder. If I have rule 1 above rule 2, only rule 1 works (noreply emails stay in the Inbox folder). If I swap and have rule 2 above rule 1, only rule 2 works (blahname emails stay in the Inbox folder). What am I doing wrong; how can I fix this so it applies both rules on incoming email? I'm fairly certain the two rules should never intersect (blahname != domain.com). Also I do not have "this computer only" checked on any rules, I avoid client-only rules.

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• Eliminating "phantom" or "ghost" clicks on my Mac Pro

  - by fbrereto

  Recently on my Mac Pro I have been experiencing phantom clicks and other strange behaviors. I have been rummaging through my system preferences to try and root out possible causes, and recently came across a strange finding in the Exposé panel (the keyboard modifiers are there from my taking the screenshot): I have had a Logitech 2-button mouse with a mouse wheel for years, and have never had a problem with it in the past. In addition I am running OS X 10.6.8 and have not had any issues like this up to this point. Is this a known issue? Is the extensive mouse listing a red herring? Are there any fixes for either issue?

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• Date header returned by IIS7 is wrong

  - by James Hollingworth

  I am serving an ASP.NET application from IIS 7 but we are experiencing some weird cookie issues. The code works fine in other environments so we are assuming this is specific to this server (related question). We have been looking at the http headers returned and someone pointed out that the date http header is showing the 1st of Jan rather than today's date (so far it always shows that date regardless of what the current date is). The system clock is set correctly (and we can print out the current time/date via DateTime.Now correctly as well) so we can't work out why it's now working. Does anyone have any ideas? Is this a red-herring? Thanks, James

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• IIS Redirect a sub directory to an external URL

  - by Will Hancock

  Hi forgive my ignorance for I am a humble client side developer... I am a webapp made up of static HTML and JS. But I want to call an external service via AJAX, this causes some issues with CORS or Cross Domain policy on the browser. So I need to make a request to MY server http://dev.webapp.com/service So I want to redirect the /service on the server to http://externaldata.com/service And return the result. The Mac boys have acheived this in Apache with a proxy pass: ProxyPass /service http://externaldata.com/service Can anybody help with how to do this in IIS? I have found articles about ARRs and Reverse Proxy, terms that are alien and seem too complicated. As a humble webdev can I do this using IIS GUI?

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• Experiences with Google TiSP?

  - by Zypher

  i got an email from google a couple of hours ago (around 12AM EST today) that Google's TiSP service is now available in my area. this seems like a great deal compared to my cUrrent 16Mbps cable coNction at work, however i'm a lIttle nervous about the fact that linux support is "Coming soon". i was wOndering if anyone had successfully installed this system and gotten it woRking with their linux infrastructure? I'm assuming that there shouldn't be any issues siNce we have an ASA in front of our internet. TiSP Shouldn't care what is behind that. Any insight would be greatly appreciated!

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• Tomcat log include servlet context

  - by Kris

  I have a Tomcat instance running several websites. Recently I've been trying to deal with the various error messages that wind up in the Tomcat log file (catalina.out). None of the issues are affecting the websites, but all the noise is making it difficult to see actual problems. My problem is that frequently the message is being emitted by a library that is used by multiple webapps. Unless a stacktrace is included (which it often isn't) I can't tell which webapp is responsible without a lot of digging. So the question is, can I somehow configure Tomcat to include the servlet context in the log file? Or perhaps have different log files per context?

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• Are there any sFTP clients that support a proxy that uses NTLM authentication?

  - by Iraklis

  The title pretty much summarizes the question. We have deployed an sFTP server that needs to be accessed from our client's MS Windows Pc's that reside within a restricted local area network. The only way they can get out for their Intranet is to use an HTTP proxy that requires NTLM authentication. From what I understand all open-source sFTP clients (FilleZilla,WinSCP,etc) do NOT support NTLM authentication (Because of legal issues). I know that there are workarounds to this (installing a local proxy at the machine that understands NTLM) but this would break all sorts of security policies of our client. So my question is : Does anyone know of any sFTP client that supports a NTLM Proxy?

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• Moving distribution lists in Public Folders to Sharepoint Contacts?

  - by Mike

  Now I know that if I connect to contact list in Sharepoint and drag and drop everything from the Exchange Public Folder contact list to the Sharepoint Contact list (connected through Outlook) it will transfer everything in the contact list to the sharepoint contact list. What about distribution lists? Has anyone had a workaround for this? If a contact list is full of distribution lists the Contacts won't migrate over and the Sync Issues - Local Failures folder is populated with all the distribution lists that couldn't be migrated. Is there a way to migrate distribution lists? Any ideas how to set up the sharepoint contact list like a public folder contact list of distrubition lists? How would that contact list look on sharepoint? Should I just leave the contact lists that have distribution lists on public folders?

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• How to make AD highly available for applications that use it as an LDAP service

  - by Beaming Mel-Bin

  Our situation We currently have many web applications that use LDAP for authentication. For this, we point the web application to one of our AD domain controllers using the LDAPS port (636). When we have to update the Domain Controller, this has caused us issues because one more web application could depend on any DC. What we want We would like to point our web applications to a cluster "virtual" IP. This cluster will consist of at least two servers (so that each cluster server could be rotated out and updated). The cluster servers would then proxy LDAPS connections to the DCs and be able to figure out which one is available. Questions For anyone that has had experience with this: What software did you use for the cluster? Any caveats? Or perhaps a completely different architecture to accomplish something similar?

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• Why do I get "General Failure" when pinging host name on a Win 7 node on the network?

  - by hydroparadise

  This is a very peculiar problem with a station on our network. The client pc is running Windows 7 Pro. What makes this problem interesting is that this client is the only node on the network that seems to be experiencing this proglem. When I try to ping a specific Win 08 server by host name, I get an IPv6 address and get General failure. But when I ping it's IPv4 address, it responds just fine. My first thought would check the DNS server the name resolutions to see what would be going on, but the problem begs the quesion, why does the station get an IPv6 address back and fails as opposed to using the IPv4 settings (which are static btw). What gives? I am including a screen shot of trying the one specific server and failing while trying another server with success. All other nodes on the network don't have problems communicating with the server the one station is having issues with.

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• IIS cannot access itself

  - by dave

  We are on a corporate network that uses ISA and I am having issues trying to not have requests go through ISA. I have IIS7 on my local Windows 7 machine that has websites and a service layer. The websites access the service layer using a xxxx.servicelayer.local address that is set up in my HOSTS file to point to 127.0.0.1. I have Windows Firewall client which I have disabled. I have tried both adding this address into IE so that it does not go through ISA and also disabled this section altogether. When the website (which is actually IIS making the request to itself) tries to access the service layer I receive an ISA error that proxy authentication has failed. Considering that everything I can see to configure is set to not go through the proxy, ISA, I cannot see how this is actually going through the proxy and giving this error. Is there something within Windows 7 that forces the proxy setting, some sort of caching or similar?

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• dell vostro 1310 with nVidia 8400M display problem

  - by Arthur

  Hi everyone, i hope someone can help me with this problem. I have a Dell vostro 1310 Laptop with 32 bit vista and a 8400M nVidia chip. Recently i have noticed performance issues when my girlfriend was playing Sims 3, and then one day i turned it on and all i got was a thick white line at the bottom of the screen. i heard the OS start up so automatically i thought it was a damaged screen, but i had doubts so i plugged it into an external display via the vga port. it worked but everything appart worm the OS choice menu looks distorted beyond belief. even the bios screen had multicoloured lines running down the screen. The resolution is non existant, the screen only shows a 256 colour pallette and is heavily distorted. i barely managed to get to the device manager where i found the gfx card with an exclamation mark. does anybody have suggestions? should i buy a new mobo or are repairs possible? thanks in advance

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• How do I find out if mod_security is installed on my apache server?

  - by Haluk

  How can I find out if mod_security is installed on my apache server? I would also like to learn its version. I'm having some upload issues and I tried to disable mod_security using .htaccess. But that started producing 500 internal server errors. I read somewhere that depending on my mod_security version I might not be able to disable it using .htaccess. So I would like to understand if I have mod_security installed and what version it is. I'm on a centos 5 box. Thanks! UPDATE -1 xxxxxxxxxxxxx Does the below output mean I do not have mod_security installed? [root@u11 htdocs]# httpd -l Compiled in modules: core.c prefork.c http_core.c mod_so.c

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• Why would a FaceBook application "work" on a profile, but not a page?

  - by edt

  I made a FaceBook application that works fine on profiles, but I can't figure out how to get it to show on a FaceBook page. For example, after I visit the application canvas URL, allow the application, then edit application settings and "add" to box and tab view... I cannot click the "plus" symbol to the left of the tabs in order to add a tab for the application. It does not appear in the list of available applications. Meanwhile, the application is working/showing up on profiles with no issues. I DID check the "Installable to Pages" checkbox on the application (authentication tab) settings. What could cause this? Here is the application canvas URL: http://apps.facebook.com/russian_girls/

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• Sharing a wifi connection between different user profiles on Windows XP

  - by crowne

  I've set-up two separate user profiles on an old laptop running Windows-XP, and noted the following strange behaviour. When the wireless network is setup using WEP both user profiles can connect to the internet and I can switch between user profiles, without network connectivity issues. However when I changed the wireless security to WPA2, the first user to connect gets access to the internet, when switching to the second profile the connection fails. The behaviour is the same regardless of which of the two profiles logs on first. I also tried this with one user with admin rights and one without, and got the same result. I'm not too concerned about a fix for this other than forcing the users to log-off when sharing the laptop, but I'd be interested to know if anyone can corroborate my findings. The network config was done using Intel® PROSet/Wireless.

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• Complete Public Folder Migration from Exchange 2007 to Exchange 2010

  - by Michael Todd

  We were in the process of migrating from Exchange 2007 to Exchange 2010 and hit a brick wall when trying to migrate Public Folders. After resolving issues with connectivity (and another issue with an old Exchange 2003 server being listed in AD that was causing the replication to fail) it finally appeared that messages were migrating from one server to another. However, we appear to have jumped the gun and ran MoveAllReplicas before the process was complete. We are now stuck with about 210MB of public folders on the new server from a 7GB public folder store on the old server. The messages appear to be available on the old server since running get-publicfolderstatistics shows that there are messages available. We have waited several days for the move to continue but we are stuck at 210MB. Is there something we can do to complete the replication so that all of the messages move from the old server to the new server?

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• Is there a version of Debian-Lenny that is legal for export from the US?

  - by molecules

  I wanted to bundle my application in a Debian-Lenny Virtual Machine so others could download it and run it without having to configure anything. However, I don't want to have to worry about US legal issues. Many of the packages in a default Debian installation include encryption algorithms. Are all default versions export-safe?    If not, is there an export-safe version?       If not, is there an easy way to make one?

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• Format External HD on Airport Extreme Base Station?

  - by David.Chu.ca

  I just got an Airport Extreme Base Station. I am planning to use this one replace my current Linksys router. This works fine. My another purpose of getting this device is to use its USB port to connect to several external HDs as my backup Time Machine. I can see one 500GB HD through Airport Base Station. However, I cannot format it by using Disk Utility. What I did is to connect the HD to my iMac directly first and then clean and format the disk by Disk Utility application. Then I move the HD to the Airport Base Station. After that I can designate the HD as my Time Machine destination. Is there any way to format the HD connected to Airport Base Station? Any issues to use an external HD through Airport Base Station for Time Machine backups?

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• How to erase a SSD to restore factory performance in Linux?

  - by Andy B

  Due to big performance issues with an mdraid-1 array I'd like to pull down from the array one of the devices (Samsung 840 Pro), erase it to restore factory performance and re-add it to the array. The reason I want to do this to one of the SSDs is because the poor performance seems to be related to one specific SSD out of the two (although they are the same brand, model and firmware ver). But how do I erase a SSD from Linux? I mention that hdparm indicates that both drives are frozen at this time. Maybe because they are part of an md array? Thanks in advance!

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• I've created a software RAID on SUSE EL 10 and now I need to monitor it.......

  - by Thomas B.

  I have created a Software Raid using the yast2 GUI on SUSE ES 10/11. The raid works great and it's a raid 5. I have 5 Drives they are cheap 2GB Cases that have 2 - 1TB Drives in each case (Serial ATA Drives) and I connect them in via Esata to the motherboard. The problem I have as this is "cheap" storage when of the the 5 drives goes out on the RAID I seem to have no logs of any issues and it get's harder and harder to write to it until it dies. I use SAMBA to mount the 4TB parition to my PC's in my home on a GIG network. My question is this, are there any good (Free) tools in Linux to monitor a raid or the drives on the raid to detect any problems??? I haven't found any yet and was just wondering if some exist.

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• SCCM deploy from VMware XP image

  - by HannesFostie

  We recently set up the latest version of SCCM and I managed to capture a .wim image from a virtual machine (build and capture task sequence). I want to use this .wim file to deploy winXP to different hardware, and therefor need to add device drivers to the task sequence. I created a driver package per laptop type, and deployed for the first time. However, I am getting a BSOD (0x00007B) which leads me to believe theres a problem with the storage drivers. After adjusting the task sequence to try and point to the mass storage drivers (which are applied at F6, I suppose) I do not get a list of compatible drivers (the list is empty). I looked around, and found some issues regarding hdc class drivers that are not recognized as mass storage drivers. The workaround suggested changing the INF file to make the driver a SCSIAdapter class driver, and importing these again, but to no avail. The list remains empty. Any help is much appreciated

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• Setting DNS suffix for multiple network adapters in a VM

  - by arun_bh

  Is there a way to set the DNS Suffix for multiple network adapters in a VM using the sysprep file? We are trying to setup Windows 2003 VMs with 2 network adapters. In the one adapter case the sysprep we are able to set the suffix using DNSDomain. But this doesnt work in the 2 adapter case. The The VM is setup corrently though without any issues but one of our apps relies on the DNS Suffix value to work correctly. Thanks in advance.

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• Windows scheduler - Tasks not running when user not logged in

  - by Glinkot

  I have Windows Server 2003, with schedules setup via Remote Desktop under one account. That account appears in the 'creator' column too. I have 'Run only if logged on' unticked. When I have logged in under that account and then 'disconnected' leaving the the session alive, the schedule runs. But every time the server is rebooted, the task again fails to run until I again log in and disconnect. Any KB fixes I've missed or issues I've overlooked? Normally I only discover the issue when a user tells me the schedule has stopped running so it's a real reliability issue. I'd also be happy with an answer suggesting an alternative scheduler with higher reliability. Thanks

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