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  • Boston: Free Java Developer Event March 3rd!

    - by Jacob Lehrbaum
    Attention Boston area developers!  Oracle has been running a series of free one-day Java Developer events in the US, Europe, and Asia since last November, and on March 3rd, this highly popular series is coming to the Westin Copley Place in Boston.  The Java Developer Day will include four tracks of sessions and hands-on-labs designed for developers interested in Server, Desktop, Embedded, and core Java SE platform topics.  Technologies covered include Java EE, Java ME and Java SE (including the JDK).  From the event page: Come to this free event if you are interested in:Evaluating the Java platformUsing other languages on the JVMBuilding server side JavaConstructing Rich Web or Desktop ApplicationsUnderstanding the JVM and its built in diagnosticsMaking Smart Devices even smarterCheck out the event page to read more and/or register.  The event is free, but space is limited so register today!

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  • Oracle VM Slides and Replay

    - by Alex Blyth
    Thanks everyone for attending the webcast on "Oracle VM and Virtualisation" last week. I know I got some useful info out of the session and on behalf of all those who attended I'll say Thank You to Dean Samuels for spending some time talking to us.Slides are available here Oracle VM - 28/04/2010 View more presentations from Oracle Australia. You can download the replay here. Next week's session is on Oracle Database Security and will cover briefly all the big guns like Transparent Data Encryption, Database Vault, Audit Vault, Flashback Data Archive as well as touching on some of the features that are so often skipped over. You can enroll for this session here. Thanks again Cheers Alex

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  • Windows Azure Service Bus Scatter-Gather Implementation

    - by Alan Smith
    One of the more challenging enterprise integration patterns that developers may wish to implement is the Scatter-Gather pattern. In this article I will show the basic implementation of a scatter-gather pattern using the topic-subscription model of the windows azure service bus. I’ll be using the implementation in demos, and also as a lab in my training courses, and the pattern will also be included in the next release of my free e-book the “Windows Azure Service Bus Developer Guide”. The Scatter-Gather pattern answers the following scenario. How do you maintain the overall message flow when a message needs to be sent to multiple recipients, each of which may send a reply? Use a Scatter-Gather that broadcasts a message to multiple recipients and re-aggregates the responses back into a single message. The Enterprise Integration Patterns website provides a description of the Scatter-Gather pattern here.   The scatter-gather pattern uses a composite of the publish-subscribe channel pattern and the aggregator pattern. The publish-subscribe channel is used to broadcast messages to a number of receivers, and the aggregator is used to gather the response messages and aggregate them together to form a single message. Scatter-Gather Scenario The scenario for this scatter-gather implementation is an application that allows users to answer questions in a poll based voting scenario. A poll manager application will be used to broadcast questions to users, the users will use a voting application that will receive and display the questions and send the votes back to the poll manager. The poll manager application will receive the users’ votes and aggregate them together to display the results. The scenario should be able to scale to support a large number of users.   Scatter-Gather Implementation The diagram below shows the overall architecture for the scatter-gather implementation.       Messaging Entities Looking at the scatter-gather pattern diagram it can be seen that the topic-subscription architecture is well suited for broadcasting a message to a number of subscribers. The poll manager application can send the question messages to a topic, and each voting application can receive the question message on its own subscription. The static limit of 2,000 subscriptions per topic in the current release means that 2,000 voting applications can receive question messages and take part in voting. The vote messages can then be sent to the poll manager application using a queue. The voting applications will send their vote messages to the queue, and the poll manager will receive and process the vote messages. The questions topic and answer queue are created using the Windows Azure Developer Portal. Each instance of the voting application will create its own subscription in the questions topic when it starts, allowing the question messages to be broadcast to all subscribing voting applications. Data Contracts Two simple data contracts will be used to serialize the questions and votes as brokered messages. The code for these is shown below.   [DataContract] public class Question {     [DataMember]     public string QuestionText { get; set; } }     To keep the implementation of the voting functionality simple and focus on the pattern implementation, the users can only vote yes or no to the questions.   [DataContract] public class Vote {     [DataMember]     public string QuestionText { get; set; }       [DataMember]     public bool IsYes { get; set; } }     Poll Manager Application The poll manager application has been implemented as a simple WPF application; the user interface is shown below. A question can be entered in the text box, and sent to the topic by clicking the Add button. The topic and subscriptions used for broadcasting the messages are shown in a TreeView control. The questions that have been broadcast and the resulting votes are shown in a ListView control. When the application is started any existing subscriptions are cleared form the topic, clients are then created for the questions topic and votes queue, along with background workers for receiving and processing the vote messages, and updating the display of subscriptions.   public MainWindow() {     InitializeComponent();       // Create a new results list and data bind it.     Results = new ObservableCollection<Result>();     lsvResults.ItemsSource = Results;       // Create a token provider with the relevant credentials.     TokenProvider credentials =         TokenProvider.CreateSharedSecretTokenProvider         (AccountDetails.Name, AccountDetails.Key);       // Create a URI for the serivce bus.     Uri serviceBusUri = ServiceBusEnvironment.CreateServiceUri         ("sb", AccountDetails.Namespace, string.Empty);       // Clear out any old subscriptions.     NamespaceManager = new NamespaceManager(serviceBusUri, credentials);     IEnumerable<SubscriptionDescription> subs =         NamespaceManager.GetSubscriptions(AccountDetails.ScatterGatherTopic);     foreach (SubscriptionDescription sub in subs)     {         NamespaceManager.DeleteSubscription(sub.TopicPath, sub.Name);     }       // Create the MessagingFactory     MessagingFactory factory = MessagingFactory.Create(serviceBusUri, credentials);       // Create the topic and queue clients.     ScatterGatherTopicClient =         factory.CreateTopicClient(AccountDetails.ScatterGatherTopic);     ScatterGatherQueueClient =         factory.CreateQueueClient(AccountDetails.ScatterGatherQueue);       // Start the background worker threads.     VotesBackgroundWorker = new BackgroundWorker();     VotesBackgroundWorker.DoWork += new DoWorkEventHandler(ReceiveMessages);     VotesBackgroundWorker.RunWorkerAsync();       SubscriptionsBackgroundWorker = new BackgroundWorker();     SubscriptionsBackgroundWorker.DoWork += new DoWorkEventHandler(UpdateSubscriptions);     SubscriptionsBackgroundWorker.RunWorkerAsync(); }     When the poll manager user nters a question in the text box and clicks the Add button a question message is created and sent to the topic. This message will be broadcast to all the subscribing voting applications. An instance of the Result class is also created to keep track of the votes cast, this is then added to an observable collection named Results, which is data-bound to the ListView control.   private void btnAddQuestion_Click(object sender, RoutedEventArgs e) {     // Create a new result for recording votes.     Result result = new Result()     {         Question = txtQuestion.Text     };     Results.Add(result);       // Send the question to the topic     Question question = new Question()     {         QuestionText = result.Question     };     BrokeredMessage msg = new BrokeredMessage(question);     ScatterGatherTopicClient.Send(msg);       txtQuestion.Text = ""; }     The Results class is implemented as follows.   public class Result : INotifyPropertyChanged {     public string Question { get; set; }       private int m_YesVotes;     private int m_NoVotes;       public event PropertyChangedEventHandler PropertyChanged;       public int YesVotes     {         get { return m_YesVotes; }         set         {             m_YesVotes = value;             NotifyPropertyChanged("YesVotes");         }     }       public int NoVotes     {         get { return m_NoVotes; }         set         {             m_NoVotes = value;             NotifyPropertyChanged("NoVotes");         }     }       private void NotifyPropertyChanged(string prop)     {         if(PropertyChanged != null)         {             PropertyChanged(this, new PropertyChangedEventArgs(prop));         }     } }     The INotifyPropertyChanged interface is implemented so that changes to the number of yes and no votes will be updated in the ListView control. Receiving the vote messages from the voting applications is done asynchronously, using a background worker thread.   // This runs on a background worker. private void ReceiveMessages(object sender, DoWorkEventArgs e) {     while (true)     {         // Receive a vote message from the queue         BrokeredMessage msg = ScatterGatherQueueClient.Receive();         if (msg != null)         {             // Deserialize the message.             Vote vote = msg.GetBody<Vote>();               // Update the results.             foreach (Result result in Results)             {                 if (result.Question.Equals(vote.QuestionText))                 {                     if (vote.IsYes)                     {                         result.YesVotes++;                     }                     else                     {                         result.NoVotes++;                     }                     break;                 }             }               // Mark the message as complete.             msg.Complete();         }       } }     When a vote message is received, the result that matches the vote question is updated with the vote from the user. The message is then marked as complete. A second background thread is used to update the display of subscriptions in the TreeView, with a dispatcher used to update the user interface. // This runs on a background worker. private void UpdateSubscriptions(object sender, DoWorkEventArgs e) {     while (true)     {         // Get a list of subscriptions.         IEnumerable<SubscriptionDescription> subscriptions =             NamespaceManager.GetSubscriptions(AccountDetails.ScatterGatherTopic);           // Update the user interface.         SimpleDelegate setQuestion = delegate()         {             trvSubscriptions.Items.Clear();             TreeViewItem topicItem = new TreeViewItem()             {                 Header = AccountDetails.ScatterGatherTopic             };               foreach (SubscriptionDescription subscription in subscriptions)             {                 TreeViewItem subscriptionItem = new TreeViewItem()                 {                     Header = subscription.Name                 };                 topicItem.Items.Add(subscriptionItem);             }             trvSubscriptions.Items.Add(topicItem);               topicItem.ExpandSubtree();         };         this.Dispatcher.BeginInvoke(DispatcherPriority.Send, setQuestion);           Thread.Sleep(3000);     } }       Voting Application The voting application is implemented as another WPF application. This one is more basic, and allows the user to vote “Yes” or “No” for the questions sent by the poll manager application. The user interface for that application is shown below. When an instance of the voting application is created it will create a subscription in the questions topic using a GUID as the subscription name. The application can then receive copies of every question message that is sent to the topic. Clients for the new subscription and the votes queue are created, along with a background worker to receive the question messages. The voting application is set to receiving mode, meaning it is ready to receive a question message from the subscription.   public MainWindow() {     InitializeComponent();       // Set the mode to receiving.     IsReceiving = true;       // Create a token provider with the relevant credentials.     TokenProvider credentials =         TokenProvider.CreateSharedSecretTokenProvider         (AccountDetails.Name, AccountDetails.Key);       // Create a URI for the serivce bus.     Uri serviceBusUri = ServiceBusEnvironment.CreateServiceUri         ("sb", AccountDetails.Namespace, string.Empty);       // Create the MessagingFactory     MessagingFactory factory = MessagingFactory.Create(serviceBusUri, credentials);       // Create a subcription for this instance     NamespaceManager mgr = new NamespaceManager(serviceBusUri, credentials);     string subscriptionName = Guid.NewGuid().ToString();     mgr.CreateSubscription(AccountDetails.ScatterGatherTopic, subscriptionName);       // Create the subscription and queue clients.     ScatterGatherSubscriptionClient = factory.CreateSubscriptionClient         (AccountDetails.ScatterGatherTopic, subscriptionName);     ScatterGatherQueueClient =         factory.CreateQueueClient(AccountDetails.ScatterGatherQueue);       // Start the background worker thread.     BackgroundWorker = new BackgroundWorker();     BackgroundWorker.DoWork += new DoWorkEventHandler(ReceiveMessages);     BackgroundWorker.RunWorkerAsync(); }     I took the inspiration for creating the subscriptions in the voting application from the chat application that uses topics and subscriptions blogged by Ovais Akhter here. The method that receives the question messages runs on a background thread. If the application is in receive mode, a question message will be received from the subscription, the question will be displayed in the user interface, the voting buttons enabled, and IsReceiving set to false to prevent more questing from being received before the current one is answered.   // This runs on a background worker. private void ReceiveMessages(object sender, DoWorkEventArgs e) {     while (true)     {         if (IsReceiving)         {             // Receive a question message from the topic.             BrokeredMessage msg = ScatterGatherSubscriptionClient.Receive();             if (msg != null)             {                 // Deserialize the message.                 Question question = msg.GetBody<Question>();                   // Update the user interface.                 SimpleDelegate setQuestion = delegate()                 {                     lblQuestion.Content = question.QuestionText;                     btnYes.IsEnabled = true;                     btnNo.IsEnabled = true;                 };                 this.Dispatcher.BeginInvoke(DispatcherPriority.Send, setQuestion);                 IsReceiving = false;                   // Mark the message as complete.                 msg.Complete();             }         }         else         {             Thread.Sleep(1000);         }     } }     When the user clicks on the Yes or No button, the btnVote_Click method is called. This will create a new Vote data contract with the appropriate question and answer and send the message to the poll manager application using the votes queue. The user voting buttons are then disabled, the question text cleared, and the IsReceiving flag set to true to allow a new message to be received.   private void btnVote_Click(object sender, RoutedEventArgs e) {     // Create a new vote.     Vote vote = new Vote()     {         QuestionText = (string)lblQuestion.Content,         IsYes = ((sender as Button).Content as string).Equals("Yes")     };       // Send the vote message.     BrokeredMessage msg = new BrokeredMessage(vote);     ScatterGatherQueueClient.Send(msg);       // Update the user interface.     lblQuestion.Content = "";     btnYes.IsEnabled = false;     btnNo.IsEnabled = false;     IsReceiving = true; }     Testing the Application In order to test the application, an instance of the poll manager application is started; the user interface is shown below. As no instances of the voting application have been created there are no subscriptions present in the topic. When an instance of the voting application is created the subscription will be displayed in the poll manager. Now that a voting application is subscribing, a questing can be sent from the poll manager application. When the message is sent to the topic, the voting application will receive the message and display the question. The voter can then answer the question by clicking on the appropriate button. The results of the vote are updated in the poll manager application. When two more instances of the voting application are created, the poll manager will display the new subscriptions. More questions can then be broadcast to the voting applications. As the question messages are queued up in the subscription for each voting application, the users can answer the questions in their own time. The vote messages will be received by the poll manager application and aggregated to display the results. The screenshots of the applications part way through voting are shown below. The messages for each voting application are queued up in sequence on the voting application subscriptions, allowing the questions to be answered at different speeds by the voters.

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  • Partner Webcast: Innovation in Products - October 1st, 2012 at 04:00 PM CET (03:00 PM GMT) Program

    - by Richard Lefebvre
    I am pleased to invite you to join the Innovations in Products – webcast. Innovations in Products will present Oracle Product's new functions and features including sales positioning. The key objectives of these webcasts are to inspire System Integrator's implementation personnel to conduct successful after sales in their Customer projects. Innovations in Products will be presented on the 1st Monday of each quarter after the billable day (4:00 to 5:00 PM CET). The webcast is intended for System Integrator's Implementation Certified Specialists but Innovations in Products is open for other system Integrator's personnel as well. At first, two Oracle representatives will discuss Oracle's contribution to partners. Then you will see product breakout session followed by Q&A with Oracle Experts. Each session will last for maximum 1 hour. A Q&A document covering all questions and answers will be made available after the webcast. What are the Benefits for partners? Find out how Innovations in Products helps you to improve your after sales Discover new functions and features so you can enrich your Customers's solution Learn more about Oracle products, especially sales positioning Hear crucial questions raised by colleague alike, learn from their interest Engage and present your questions to subject experts Be inspired of the richness of Oracle's product portfolio – for your and your customer's benefit. Note: Should you already be familiar with a specific Product, then choose another one. Doing so you would expand your knowledge of the overall product portfolio. Some presentations contain product demonstration, although these presentations are not intended to be extremely detailed technical presentations. Product breakout sessions available on October 1st:   Topics Speaker To Register Fusion HCM Social Capabilities, Enterprise social capabilities embedded in how you run your business Anca Dumitru, HCM Presales Consultant, EMEA Presales Center CLICK HERE Oracle Fusion Applications Security Concepts, Overview Alexandra Dan, Applications Technology Presales Consultant, EMEA Presales Centre CLICK HERE Fusion Financials Overview - Focus on Fusion Payables, Meeting the Payables' Challenges Elena Nita, Senior ERP Sales Consultant, EMEA Presales Center CLICK HERE Introduction to Oracle RightNow CX, Empowering companies to engage directly with their customers through great Social, Web, Chat and Contact Center experiences. Cais Champsi, Presales Consultant, EMEA Presales Centre CLICK HERE Oracle Endeca Information Discovery, Product Overview Emma Palii, BI Sales Consultant, EMEA Presales Center CLICK HERE To access previously presented 23 Applications Products presentations and 6 Public Sector Value Proposition presentations, please click here. You might want to bookmark the overall registration page Innovations in Products October 1st and the global event calendar page events.oracle.com. Delivery Format Innovations in Products – program is a series of FREE prerecorded Oracle product presentations followed by Q&A. It will be delivered over the Web. Participants have the opportunity to submit questions during the web cast via chat and subject matter experts will provide verbal answers live. Innovations in Products consists of several parallel prerecorded product breakout sessions, each lasting for max. 1 hour. At first, two Oracle representatives will discuss Oracle's contribution to Partners. Then you'll see the product breakout sessions followed by Q&A with Oracle Experts. A Q&A document covering all questions and answers will be made available after the webcast. You can also see Innovations in Products afterwards as its content will be available online for the next 6-12 months. The next Innovations in Products web casts will be presented as follows: October 1st 2012 January 14th 2013 April 8th 2013. Note: Depending on local network bandwidth please allow some seconds time the presentations to download. You might want to refresh your screen by pressing F5. Duration: Maximum 1 hour For further information please contact me Markku Rouhiainen. Best regards Markku Rouhiainen Director, Applications Partner Enablement EMEA

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  • Eventi di specializzazione - Computer Gross 2011

    - by user801018
    Eventi di specializzazione Il prezzo a listino del training è di 2.700 euro a partecipante. Per i nostri Partner che aderiscono a questa iniziativa il costo è di 800 euro* per partecipante. Il numero massimo di partecipanti per ciascuna sessione è di 16 persone. * comprende Voucher per iscriversi all'esame sul sito di Person VUE Per potersi iscrivere il dipendente del Partner deve avere un proprio account sul sito Person VUE. Se non si è creato in precedenza già un account è necessario che si registri almeno 72 ore prima della richiesta di iscrizione all'esame. Importante: il dipendente deve inserire il proprio OPN COMPANY ID affinchè la certificazione sia riconosciuta nell’ambito di OPN SPECIALIZATION PROGRAM. Per iscriverti clicca sulla data di tuo interesse: Codice Corso Data Location D50102GC20 Oracle Database 11g: Administration Workshop I Ed 2 PRV (5 gg) 17 ottobre Milano D58682GC20 Oracle WebLogic Server 11g: Administration Essentials Ed 2 PRV (5 gg) 24 ottobre Roma D63510GC11 Oracle BI 11g R1: Create Analyses and Dashboards Ed 1 (4 gg) 24 ottobre Roma D50079GC20 Oracle Database 11g: Administration Workshop II Ed 2 PRV (5 gg) 28 novembre Milano D58686GC20 Oracle WebLogic Server 11g: Advanced Administration Ed 2 (5 gg) 12 dicembre Milano D53979GC20 Oracle Fusion Middleware 11g: Build Applications with ADF I Ed 2 (5 gg) 09 gennaio Milano D67016GC20 Exadata and Database Machine Administration Workshop Ed 2 PRV (3 gg) 16 gennaio Milano D65160GC10 Oracle Identity Manager 11g: Essentials Ed 1 (4 gg) 06 febbraio Milano D63514GC11 Oracle BI 11g R1: Build Repositories Ed 1 PRV (5 gg) 06 febbraio Roma

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  • Oracle’s new release of Primavera P6 Enterprise Portfolio Management

    It is estimated that projects totaling more than $6 trillion in value have been managed with Primavera products. Companies turn to Oracle's Primavera project portfolio management solutions to help them make better portfolio management decisions, evaluate the risks and rewards associated with projects, and determine whether there are sufficient resources with the right skills to accomplish the work. Tune into this conversation with Yasser Mahmud, Director of Product Strategy, for the Oracle Primavera Global Business Unit, to learn how P6 revolutionized project management, the new features in the release of Oracle Primavera P6 version 7 and how this newest release helps project-intensive businesses manage their entire project portfolio lifecycle, including projects of all sizes.

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  • Oracle Sales Cloud Demo environments for partners

    - by Richard Lefebvre
    We are happy to inform our EMEA based CRM & CX partners that a new process for partners to get an access to the Oracle Sales Cloud (Fusion CRM SaaS) demo environment is in place.  If you are interested to take benefit of it, please send a short eMail to [email protected].  This offer - subject to final approval - is limited to EMEA based partners who have certified at least one sales and one presales on Oracle Sales Cloud.

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  • Oracle CloudWorld: Social, Mobile, Complete.

    - by Dana Singleterry
    Mobile, social, and cloud are redefining how business gets done. Discover what your company can do to take advantage of these new opportunities and gain a competitive advantage at Oracle CloudWorld. Experience insightful keynotes, real-world case studies, in-depth Q&A sessions, hands-on demos, face-to-face networking, and dedicated tracks for different audiences.In one day, you'll learn how Oracle Cloud can transform your organization. View Streams and Sessions. First event is coming soon: Dubai, UAE, January 15 followed by Los Angeles, US, January 29. Check out all the events around the world and find one that fits your schedule. Register Now!

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  • Oracle CloudWorld: Social, Mobile, Complete.

    - by Dana Singleterry
    Mobile, social, and cloud are redefining how business gets done. Discover what your company can do to take advantage of these new opportunities and gain a competitive advantage at Oracle CloudWorld. Experience insightful keynotes, real-world case studies, in-depth Q&A sessions, hands-on demos, face-to-face networking, and dedicated tracks for different audiences. In one day, you'll learn how Oracle Cloud can transform your organization. View Streams and Sessions. First event is coming soon: Dubai, UAE, January 15 followed by Los Angeles, US, January 29. Check out all the events around the world and find one that fits your schedule. Register Now!

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  • Silverlight Cream for April 09, 2010 -- #835

    - by Dave Campbell
    In this Issue: Tim Heuer, smartyP, and Kevin Moore. From SilverlightCream.com: Using XNA libraries in your Silverlight Windows Phone 7 applications Tim Heuer has a post up using XNA on WP7 to hook up sound to a 'normal' Silverlight WP7 app... so there ya go! Example Pivot Control for Windows Phone 7 smartyP acknowledges that he said he was done with the Pivot control for WP7 and yes he realizes we're most likely going to get one from Microsoft, but just like the rest of us, he just couldn't leave it alone :) Bag of Tricks Update (two years in the making) I found this via Cool view transitions using ZapScoller by Rudi Grobler, and it points at Kevin Moore's Bag of Tricks Update for Silverlight 4 and WPF ... just the fact that Robby Ingebretsen is using it means we should all rush to CodePlex and absorb it :) Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • Oracle ADF Essentials - An free version of Oracle ADF

    - by asantaga
    Not sure if you’ve seen this announcement, but Oracle have launched a free version of Oracle ADF, named ADF Essentials.. Its basically a  version of Oracle ADF which can also run on other app Servers and contains the full ADF Stack from ADF Faces , ADF Controller/Model and ADF Business Components. See here for more information  http://www.oracle.com/technetwork/developer-tools/adf/overview/adfessentials-1719844.html also see an independent review at http://www.theregister.co.uk/2012/09/25/oracle_adf_essentials_launch/

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  • Lost in Translation

    - by antony.reynolds
    Using the Correct Character Set for the SOA Suite Database A couple of years ago I spent a wonderful week in Tel Aviv helping with the first Oracle BAM implementation in Israel.  Although everyone I interacted spoke better English than I did, the screens and data for the implementation were all in Hebrew, meaning the Hebrew alphabet.  Over the week I learnt to recognize a few Hebrew words, enough to enable me to test what we were doing.  So I knew SOA Suite worked OK with non-English and non-Latin character sets so I was suspicious recently when a customer was having data corruption of non-Latin characters.  On investigation it turned out that the data received correctly in the SOA Suite, but then it was corrupted after being stored in the database. A little investigation revealed that the customer was using the default database character set, which is “WE8ISO8859P1” which, as the name suggests only supports West European 8-bit characters.  What was happening was that when the customer had installed his SOA repository he had ignored the message that his database was not using AL32UTF as the character. After changing the character set on his database he no longer saw the corruption of non-English character data. So the moral of this story is Always install the SOA Repository in to an AL32UTF8 Database This is true for both SOA Suite 10g and 11g.  Ignore it at your peril, because you never know when you will need to support Hebrew, or Japanese or another multi-byte character set.

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  • Looking for Cutting-Edge Data Integration: 2010 Innovation Awards

    - by dain.hansen
    This year's Oracle Fusion Middleware Innovation Awards will honor customers and partners who are creatively using to various products across Oracle Fusion Middleware. Brand new to this year's awards is a category for Data Integration. Think you have something unique and innovative with one of our Oracle Data Integration products? We'd love to hear from you! Please submit today The deadline for the nomination is 5 p.m. PT Friday, August 6th 2010, and winning organizations will be notified by late August 2010. What you win! FREE pass to Oracle OpenWorld 2010 in San Francisco for select winners in each category. Honored by Oracle executives at awards ceremony held during Oracle OpenWorld 2010 in San Francisco. Oracle Middleware Innovation Award Winner Plaque 1-3 meetings with Oracle Executives during Oracle OpenWorld 2010 Feature article placement in Oracle Magazine and placement in Oracle Press Release Customer snapshot and video testimonial opportunity, to be hosted on oracle.com Podcast interview opportunity with Senior Oracle Executive

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  • Oracle Announces General Availability of Oracle Database 12c, the First Database Designed for the Cloud

    - by Javier Puerta
    Oracle Announces General Availability of Oracle Database 12c, the First Database Designed for the Cloud REDWOOD SHORES, Calif. – July 1, 2013 News Summary As organizations embrace the cloud, they seek technologies that will transform business and improve their overall operational agility and effectiveness. Oracle Database 12c is a next-generation database designed to meet these needs, providing a new multitenant architecture on top of a fast, scalable, reliable, and secure database platform. By plugging into the cloud with Oracle Database 12c, customers can improve the quality and performance of applications, save time with maximum availability architecture and storage management and simplify database consolidation by managing hundreds of databases as one. Read full press release

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  • Oracle Announces General Availability of Oracle Database 12c, the First Database Designed for the Cloud

    - by Javier Puerta
    Oracle Announces General Availability of Oracle Database 12c, the First Database Designed for the Cloud REDWOOD SHORES, Calif. – July 1, 2013 News Summary As organizations embrace the cloud, they seek technologies that will transform business and improve their overall operational agility and effectiveness. Oracle Database 12c is a next-generation database designed to meet these needs, providing a new multitenant architecture on top of a fast, scalable, reliable, and secure database platform. By plugging into the cloud with Oracle Database 12c, customers can improve the quality and performance of applications, save time with maximum availability architecture and storage management and simplify database consolidation by managing hundreds of databases as one. Read full press release  

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  • EBS Diagnostics & Trailing Spaces

    - by Robert Story
    Upcoming WebcastsTitle: EBS Diagnostics & Trailing SpacesDate: April 20, 2010 Time: 2:00 pm Japan, 10:30 am India, 07:00 am CET, 03:00 pm Australia Click here to register for this sessionDate: April 21, 2010 Time: 10:30 am EDT, 8:30 am MDT, 8:00 pm India, 04:30 pm CET, 03:30 pm UK Click here to register for this sessionProduct Family: EBS Diagnostics Summary This 1.5 hour session is recommended for technical and functional users who are interested to get a generic overview about the EBS Diagnostics and the specific Diagnostic about "Leading Trailing spaces" to identify the root cause of FRM-40654 errors in any functional Form. Topics will include: Introduction to Diagnostics Catalog Host Note Diagnostics - Trailing and Leading Spaces Demonstration A short, live demonstration (only if applicable) and question and answer period will be included....... ....... ....... ....... ....... ....... .......The above webcast is a service of the E-Business Suite Communities in My Oracle Support.For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.Click here to visit the E-Business Communities in My Oracle Support Note that all links require access to My Oracle Support.

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  • iCal CalDAV multiple alarm notification

    - by user13332755
    In case you work with Apple iCal CalDAV Client you might noticed an issue with several alarm notification was send / received. So Alice add Calendar of Mike in iCal, Mike created an event with email alarm notification for Tom. Guess what, Tom will receive an email alarm notification from Mike and Alice. So whenever you add Calendars which are not your own Calendar in iCal you should use the Option Ignore Alarms

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  • Silverlight Cream for May 29, 2010 -- #872

    - by Dave Campbell
    In this Issue: Michael Washington, Chris Koenig, Kunal Chowdhury, SilverLaw, Shayne Burgess, Ian T. Lackey, Alan Beasley, Marlon Grech. Shoutouts: Ozymandias has a post up that's not Silverlight necessarily, but it's pretty cool: Typeface Selection Flowchart Damian Schenkelman posted about the latest: Prism 2.2 Release available. Get it at Codeplex. From SilverlightCream.com: Silverlight 4 OData Paging with RX Extensions Michael Washington continues with this OData and Rx post using the View Model Style. Michael has some good external links, good info, and all the code. WP7 Part 4: Morphing and Mapping Chris Koenig has the 4th in his WP7 series he's doing, and this one is on MVVMLight and BingMaps ... code included. Silverlight 4: Interoperability with Excel using the COM Object Kunal Chowdhury has a post up about Excel Interoperability using the COM object including opening an Excel Workbook and writing data out, then modifying the data in the spreadsheet and seeing it updated in the app. Creating A Flexible Surface Effect – Silverlight 4 (Part 1) SilverLaw put up a demo of an awesome 'water ripple' SL4 demo a couple days ago, and now he's got part 1 of a great tutorial explaining it all. Service Operations and the WCF Data Services Client Shayne Burgess has a post up about Service Operations and how they can be used by the WCF Data Services client. Role Based Silverlight Behaviors Also from the Open Light Group, Ian T. Lackey has a post up about Behaviors that takes a list of roles and updates the UI appropriatetly. How to Toggle (Show/Hide) using Behaviours (Behaviors) between Visual States or Storyboards in Expression Blend for Windows Phone Alan Beasley has a quick post up talking about the solution he found to a problem he was having with state switching in a WP7 app. MEFedMVVM: Testability Marlon Grech has another MEFedMVVM post up and he's discussing Testability all rolled in there with everything else :) Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • HPCM 11.1.2.2.x - How to find data in an HPCM Standard Costing database

    - by Jane Story
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} When working with a Hyperion Profitability and Cost Management (HPCM) Standard Costing application, there can often be a requirement to check data or allocated results using reporting tools e.g Smartview. To do this, you are retrieving data directly from the Essbase databases related to your HPCM model. For information, running reports is covered in Chapter 9 of the HPCM User documentation. The aim of this blog is to provide a quick guide to finding this data for reporting in the HPCM generated Essbase database in v11.1.2.2.x of HPCM. In order to retrieve data from an HPCM generated Essbase database, it is important to understand each of the following dimensions in the Essbase database and where data is located within them: Measures dimension – identifies Measures AllocationType dimension – identifies Direct Allocation Data or Genealogy Allocation data Point Of View (POV) dimensions – there must be at least one, maximum of four. Business dimensions: Stage Business dimensions – these will be identified by the Stage prefix. Intra-Stage dimension – these will be identified by the _Intra suffix. Essbase outlines and reporting is explained in the documentation here:http://docs.oracle.com/cd/E17236_01/epm.1112/hpm_user/ch09s02.html For additional details on reporting measures, please review this section of the documentation:http://docs.oracle.com/cd/E17236_01/epm.1112/hpm_user/apas03.html Reporting requirements in HPCM quite often start with identifying non balanced items in the Stage Balancing report. The following documentation link provides help with identifying some of the items within the Stage Balancing report:http://docs.oracle.com/cd/E17236_01/epm.1112/hpm_user/generatestagebalancing.html The following are some types of data upon which you may want to report: Stage Data: Direct Input Assigned Input Data Assigned Output Data Idle Cost/Revenue Unassigned Cost/Revenue Over Driven Cost/Revenue Direct Allocation Data Genealogy Allocation Data Stage Data Stage Data consists of: Direct Input i.e. input data, the starting point of your allocation e.g. in Stage 1 Assigned Input Data i.e. the cost/revenue received from a prior stage (i.e. stage 2 and higher). Assigned Output Data i.e. for each stage, the data that will be assigned forward is assigned post stage data. Reporting on this data is explained in the documentation here:http://docs.oracle.com/cd/E17236_01/epm.1112/hpm_user/ch09s03.html Dimension Selection Measures Direct Input: CostInput RevenueInput Assigned Input (from previous stages): CostReceivedPriorStage RevenueReceivedPriorStage Assigned Output (to subsequent stages): CostAssignedPostStage RevenueAssignedPostStage AllocationType DirectAllocation POV One member from each POV dimension Stage Business Dimensions Any members for the stage business dimensions for the stage you wish to see the Stage data for. All other Dimensions NoMember Idle/Unassigned/OverDriven To view Idle, Unassigned or Overdriven Costs/Revenue, first select which stage for which you want to view this data. If multiple Stages have unassigned/idle, resolve the earliest first and re-run the calculation as differences in early stages will create unassigned/idle in later stages. Dimension Selection Measures Idle: IdleCost IdleRevenue Unassigned: UnAssignedCost UnAssignedRevenue Overdriven: OverDrivenCost OverDrivenRevenue AllocationType DirectAllocation POV One member from each POV dimension Dimensions in the Stage with Unassigned/ Idle/OverDriven Cost All the Stage Business dimensions in the Stage with Unassigned/Idle/Overdriven. Zoom in on each dimension to find the individual members to find which members have Unassigned/Idle/OverDriven data. All other Dimensions NoMember Direct Allocation Data Direct allocation data shows the data received by a destination intersection from a source intersection where a direct assignment(s) exists. Reporting on direct allocation data is explained in the documentation here:http://docs.oracle.com/cd/E17236_01/epm.1112/hpm_user/ch09s04.html You would select the following to report direct allocation data Dimension Selection Measures CostReceivedPriorStage AllocationType DirectAllocation POV One member from each POV dimension Stage Business Dimensions Any members for the SOURCE stage business dimensions and the DESTINATION stage business dimensions for the direct allocations for the stage you wish to report on. All other Dimensions NoMember Genealogy Allocation Data Genealogy allocation data shows the indirect data relationships between stages. Genealogy calculations run in the HPCM Reporting database only. Reporting on genealogy data is explained in the documentation here:http://docs.oracle.com/cd/E17236_01/epm.1112/hpm_user/ch09s05.html Dimension Selection Measures CostReceivedPriorStage AllocationType GenealogyAllocation (IndirectAllocation in 11.1.2.1 and prior versions) POV One member from each POV dimension Stage Business Dimensions Any stage business dimension members from the STARTING stage in Genealogy Any stage business dimension members from the INTERMEDIATE stage(s) in Genealogy Any stage business dimension members from the ENDING stage in Genealogy All other Dimensions NoMember Notes If you still don’t see data after checking the above, please check the following Check the calculation has been run. Here are couple of indicators that might help them with that. Note the size of essbase cube before and after calculations ensure that a calculation was run against the database you are examing. Export the essbase data to a text file to confirm that some data exists. Examine the date and time on task area to see when, if any, calculations were run and what choices were used (e.g. Genealogy choices) If data does not exist in places where they are expecting, it could be that No calculations/genealogy were run No calculations were successfully run The model/data at feeder location were either absent or incompatible, resulting in no allocation e.g no driver data. Smartview Invocation from HPCM From version 11.1.2.2.350 of HPCM (this version will be GA shortly), it is possible to directly invoke Smartview from HPCM. There is guided navigation before the Smartview invocation and it is then possible to see the selected value(s) in SmartView. Click to Download HPCM 11.1.2.2.x - How to find data in an HPCM Standard Costing database (Right click or option-click the link and choose "Save As..." to download this pdf file)

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  • Oracle WebCenter: Common User Experience Architecture

    - by kellsey.ruppel(at)oracle.com
    You may remember that the key goals of the new release of WebCenter are providing a Modern User Experience, unparalleled Application Integration, converging all the best of the existing portal platforms into WebCenter and delivering a Common User Experience Architecture.  In previous weeks we've provided an overview of Oracle WebCenter and discussed some of the other key goals and this week, we'll focus on how the new release of Oracle WebCenter delivers a Common User Experience Architecture.When Oracle talks about a Common User Experience Architecture, it really focuses on a core set of areas.  First, the way that information is accessed needs to be consistent and extensible so that as requirements change, the applications don't need to be rewritten for every change. Second, this information access layer needs to be securely accessible to any application, site, or any other channel that needs to leverage this information.  Third, there needs to be a consistent presentation layout, Oracle calls it a UI shell, so that all resources can fit together in a useable, productive way.  Fourth, there needs to be a common set of design patterns for how different menus, features, and services fit into this UI Shell for broad and productive usability.  Fifth, there needs to be a set of design patterns for the individual services that plug into this UI shell so that end users can move from one module of the application to another without new learning.  Finally, all of these layers need to be customizable in an easy way that insulates IT from patching and upgrading problems and allows the business owners the agility to quickly change with the market conditions.As Oracle has already announced, we will release our next generation of enterprise applications called Oracle Fusion Applications.  We have thousands of developers building these applications that all had different programming tool experience and UI design experience.  We've educated over 6,000 developers building Oracle Fusion Applications to leverage these Common User Experience Architecture patterns to speed their learning curve of the new Java standards as well as SOA principles to deliver a revolutionary new set of applications.  You could imagine the big challenge with getting all these developers with different backgrounds and different UI design skills to deliver a completely integrated application user experience.  This is why Oracle invested heavily in designing this Common User Experience Architecture, based on Oracle WebCenter and the Oracle Application Development Framework (ADF).  It pulls together the best practices and design patterns that Oracle development required in order to bring Fusion Applications to market and Oracle WebCenter is the user experience layer that all of this is surfaced through.  In this way, customers can quickly brand a deployment for new partnerships without having to redevelop a new site.  Or they can quickly add new options to the UI Shell to enable their line of business managers to quickly adapt to a new competitive product.  And with the core integration of the activities to produce a Business Activity Stream, customers are able to stay on top of all their key business actions when they happen as they happen and more importantly, the system can recommend actions or resources to help act on these activities.And we've authored this whole set of design patterns for Oracle development to take advantage of in delivering Fusion Applications.  We're also applying these design patterns to our existing eBusiness Suite, Peoplesoft, Siebel, and JD Edwards applications so that they can tie in the exact same way that Fusion Applications has been brought together.  This will provide customers with a complete Common User Experience Architecture for their entire ecosystem of applications within their enterprise whether they are from Oracle, another vender, or custom built applications. And this is all provided in the new release of Oracle WebCenter.  These design patterns cover elements around delivering a complete, aggregated menu of all the capabilities that their role allows independent of which application they are trying to access.   It means that as they move from one application to another, they will have a consistent user experience.  And if they are using an Oracle application, any customizations that are made to the application are preserved and managed through upgrades and patches.Be sure to check back this week as we share more information and resources on Oracle's Common User Experience Architecture.

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  • December 3 is Stephanie Choyer Day

    - by rickramsey
    I don't answer Stephanie Choyer's email just so I can enjoy her French accent when she calls. "Reek! Reek! Why do joo not answer my eemails?" Without the French, life on Earth would be so much poorer. No, they don't bring to the party any motorcycles that grow chest on your hair, and the Citroen is such a frightening study in Automobile design that I don't dare climb inside one. But they have French architecture. French sidewalks. French villages. The French Alps. Grenoble. French cheese. French wine. And that glorious French accent. If I were French, I'd spend all my time enjoying being French. Which makes the work that Stephanie does day in and day with our hard-edged technologies and stubborn technologists so admirable. Oracle Solaris 11 Resources for Sysadmins and Developers The page in the link above represents the work of many people, but it was Steph who rounded them up. And it wasn't easy. I know, because I ran and hid from her on many, many occasions. But she was tireless. "Reek. Reek. Why have you not published Glynn's article? Pleeeease, you must!" Remember when tech companies gave you a simple choice? You could either read the 27,000 pages of documentation or a double-sided data sheet. Which will it be, pal? Then they started writing white papers. 74 pages of excellent prose did a beautiful job of explaining why the technology was fantastic, but never told you how to use it. Well, have you taken a look at these? How-To Technical Articles for System Admins and Developers Now you can get wicked excited about a cool technique described in a 74-page white paper, and find a technical article that shows you exactly how to use it. The wicked smart marketing folks on the Oracle Solaris team wrote them, but it was Steph who bribed them with a Cabernet or beat them over the head with a baguette until all that work was finished and posted on OTN. There are songs about French wine, but not about French vintners. There are songs about French cities, but not about French bricklayers. About French sidewalks, but not about the French policemen who keep them safe. As far as I know, there are no songs about OTN, but if there were, they would probably neglect to mention Steph. Which is why today, Dec 3rd, we celebrate Stephanie Choyer Day. We dedicate this day to our relentless, hardworking, tireless, patient and friendly French colleague with the delightful accent. If I knew how to speak French, I'd say "Thanks for all you do" in French. But I don't speak French. And I don't trust online translations. I'd probably wind up saying "My left foot yearns for curdled milk." So here it is in plain old English: Thank you, Stephanie. psssst! about that documentation and those white papers ... In case you haven't noticed, the Oracle Solaris doc team has done some pretty cool things with the Solaris docs. And those white papers are interesting reading, well worth setting aside some time. Because with Solaris, as you know, it's not just about getting by with a rudimentary grasp of the basics. It's about the amazing stuff savvy sysadmins and developers can do when they really understand it. Find them here: White Papers Documentation And don't forget training! - Rick Website Newsletter Facebook Twitter

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  • Password Management for Oracle WebLogic customers

    - by Anthony Shorten
    One of the most common requests for enhancements I get across my desk is that customers wish to allow end users to change their passwords from our products. Now, typically password management is not in the realm of individual applications but it is an infrastructure requirement, so we don't usually add this to our roadmaps by default. The issue is that with the vast range of security stores that can be used with our product line across the Web Application Servers we support, it is almost impossible to come up with a generic enough API to work across them. If you have a specific security store on a specific Web Application Server platform then there are simpler solutions. There are a number of ways of implementing this without providing functionality specific functionality: Oracle sells Identity Management software that offers common API's to manage passwords. You can purchase those products and link to the password change dialog in those products using Navigation Keys. If you are a customer using Oracle WebLogic, then there is a sample JSP's that can be linked to provide this functionality under Oracle TechNet (registration required) under Code Samples (project S20). These can be added as a Navigation Key to complete the functionality. This will allow end users to manage their own passwords. Obviously these are all samples and should be treated as customizations when you implement them. If you wish to understand Navigation Keys, then look at the Oracle Utilities Application Framework Integration Guidelines (Doc Id: 789060.1) available from My Oracle Support.

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  • A brief introduction to BRM and architecture

    - by Yani Miguel
    Oracle Communications Billing and Revenue Management (Oracle BRM) is the telcos industry´s leading solution intended for communications service providers. This post encourages to know BRM starting with the basics. History Portal was a billing and revenue managament solution to communications industry created by Portal Software. In 2006 Oracle acquired Portal Software and the solution was renamed BRM. Today Oracle BRM is the first end-to-end packaged enterprise software suite for the communications industry, however BRM is just one more product in the catalog of OSS solutions that Oracle offers. BRM can bill and manage all communications services including wireline, wireless, broadband, cable, voice over IP, IPTV, music, and video. BRM Architecture BRM´s architecture consists of 4 layers or tiers. Through these layers are the data, bussines logic and interfaces to connect graphical client tools.Application tier This layer provides GUI client tools enabling communication to other layers through open APIs. Some BRM client applications are: Customer Center Pricing Center Universal Event Loader Web Server BRM Billing Application Collections Center Permissioning Center Furthermore, this layer is where are provided real-time external events. Bussines Process Tier Although all layers are equally important, I think it deserves more atention because in this tier BRM functionality is implemented. All functions that give life to BRM are in this layer coded in C language called Opcodes (System Processes in the image). Any changes or additional functionality should be made here, so when we try to customize the product, we will most of the time programming in this layer (Business Policies in the image).Bussines Process Tier Features: Implements Portal system functionalityValidates data from the application tierModifies Portal behavior through business policies. Business policies can by customized.Triggers external systems using event notification. Object Tier This layer is responsible for transfer the BRM requests into database language and translate BRM requests into external system requests. Without it, the business logic (data from Bussines Process Tier) could not be understood by the relational database. Data tier Data tier is responsable for the storage of BRM database and other external systems databases. External systems include credit card, tax, and directory servers. Finally, It's important to note that BRM is designed to easily integrate with the following solutions:AIA 2.4 Siebel CRM E-Business Suite - G/L onlyCommunications Services Gatekeeper Oracle BI Publisher. Personally, I think that BRM could improve migrating client-server architecture to a fully web platform that works with Oracle Middleware like any product of the Fusion Middleware family. Hopefully there are already initiatives in this area.

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  • MySQL 5.5 Available on Oracle Linux 6 and RHEL 6

    - by Bertrand Matthelié
    @font-face { font-family: "Arial"; }@font-face { font-family: "Calibri"; }@font-face { font-family: "Cambria"; }@font-face { font-family: "MS Minngs"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }a:link, span.MsoHyperlink { color: blue; text-decoration: underline; }a:visited, span.MsoHyperlinkFollowed { color: purple; text-decoration: underline; }div.Section1 { page: Section1; } Following the availability of MySQL 5.5 on Oracle Linux 6 with the Unbreakable Enterprise Kernel, MySQL 5.5 is now also available on Red Hat Enterprise Linux 6 (RHEL 6) and Oracle Linux 6 with the Red Hat compatible kernel. MySQL users can download MySQL 5.5 Community Edition binaries for Oracle Linux and Red Hat Linux 6 here. MySQL customers can rely on Oracle Premier Support for MySQL when using the MySQL database on either Oracle Linux or Red Hat Enterprise Linux 6. In addition to offering direct Linux support to customers running RHEL6, Oracle Linux 6, or a combination of both, Oracle also provides Oracle Linux 6 binaries, update and erratas for free via http://public-yum.oracle.com.

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  • 7 Reasons for Abandonment in eCommerce and the need for Contextual Support by JP Saunders

    - by Tuula Fai
    Shopper confidence, or more accurately the lack thereof, is the bane of the online retailer. There are a number of questions that influence whether a shopper completes a transaction, and all of those attributes revolve around knowledge. What products are available? What products are on offer? What would be the cost of the transaction? What are my options for delivery? In general, most online businesses do a good job of answering basic questions around the products as the shopper engages in the online journey, navigating the product catalog and working through the checkout process. The needs that are harder to address for the shopper are those that are less concerned with product specifics and more concerned with deciding whether the transaction met their needs and delivered value. A recent study by the Baymard Institute [1] finds that more than 60% of ecommerce site visitors will abandon their shopping cart. The study also identifies seven reasons for abandonment out of the commerce process [2]. Most of those reasons come down to poor usability within the commerce experience. Distractions. External distractions within the shopper’s external environment (TV, Children, Pets, etc.) or distractions on the eCommerce page can drive shopper abandonment. Ideally, the selection and check-out process should be straightforward. One common distraction is to drive the shopper away from the task at hand through pop-ups or re-directs. The shopper engaging with support information in the checkout process should not be directed away from the page to consume support. Though confidence may improve, the distraction also means abandonment may increase. Poor Usability. When the experience gets more complicated, buyer’s remorse can set in. While knowledge drives confidence, a lack of understanding erodes it. Therefore it is important that the commerce process is streamlined. In some cases, the number of clicks to complete a purchase is lengthy and unavoidable. In these situations, it is vital to ensure that the complexity of your experience can be explained with contextual support to avoid abandonment. If you can illustrate the solution to a complex action while the user is engaged in that action and address customer frustrations with your checkout process before they arise, you can decrease abandonment. Fraud. The perception of potential fraud can be enough to deter a buyer. Does your site look credible? Can shoppers trust your brand? Providing answers on the security of your experience and the levels of protection applied to profile information may play as big a role in ensuring the sale, as does the support you provide on the product offerings and purchasing process. Does it fit? If it is a clothing item or oversized furniture item, another common form of abandonment is for the shopper to question whether the item can be worn by the intended user. Providing information on the sizing applied to clothing, physical dimensions, and limitations on delivery/returns of oversized items will also assist the sale. A photo alone of the item will help, as it answers some of those questions, but won’t assuage all customer concerns about sizing and fit. Sometimes the customer doesn’t want to buy. Prospective buyers might be browsing through your catalog to kill time, or just might not have the money to purchase the item! You are unlikely to provide any information in contextual support to increase the likelihood to buy if the shopper already has no intentions of doing so. The customer will still likely abandon. Ensuring that any questions are proactively answered as they browse through your site can only increase their likelihood to return and buy at a future date. Can’t Buy. Errors or complexity at checkout can be another major cause of abandonment. Good contextual support is unlikely to help with severe errors caused by technical issues on your site, but it will have a big impact on customers struggling with complexity in the checkout process and needing a question answered prior to completing the sale. Embedded support within the checkout process to patiently explain how to complete a task will help increase conversion rates. Additional Costs. Tax, shipping and other costs or duties can dramatically increase the cost of the purchase and when unexpected, can increase abandonment, particularly if they can’t be adequately explained. Again, a lack of knowledge erodes confidence in the purchase, and cost concerns in particular, erode the perception of your brand’s trustworthiness. Again, providing information on what costs are additive and why they are being levied can decrease the likelihood that the customer will abandon out of the experience. Knowledge drives confidence and confidence drives conversion. If you’d like to understand best practices in providing contextual customer support in eCommerce to provide your shoppers with confidence, download the Oracle Cloud Service and Oracle Commerce - Contextual Support in Commerce White Paper. This white paper discusses the process of adding customer support, including a suggested process for finding where knowledge has the most influence on your shoppers and practical step-by-step illustrations on how contextual self-service can be added to your online commerce experience. Resources: [1] http://baymard.com/checkout-usability [2] http://baymard.com/blog/cart-abandonment

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