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  • links for 2010-12-15

    - by Bob Rhubart
    Pravin Janardanam: Security in OBIEE 11g, Part 1 Guest blogger Pravin Janardanam kicks off a two-part series in which he tackles the differences in security between OBIEE 11g and 10g, and provides some hints on security migration from a 10g environment. (tags: oracle otn businessintelligence obiee) HttpClusterServlet Configuration (Weblogic Server Acting as a Proxy) Quick tips from Divay Dureja. (tags: oracle weblogic servlet configuration) Accelerating Deployment of Virtualized Infrastructures with the Oracle VM Blade Cluster Reference Configuration "The Oracle VM blade cluster reference configuration is a single-vendor solution that addresses every layer of the virtualization stack with Oracle hardware and software components." - from the white paper. (tags: oracle otn oraclevm virtualization) A SOA Safari (Antony Reynolds' Blog) SOA author Antony Reynolds shares links to some of his favorite SOA titles available for reading on Safari. (tags: oracle otn soa) Using Crossbow and Solaris 11 Express Zones for a single machine proof of concept environment with Puppet "My last blog entry was about my debugging experience with Puppet and promise to share the setup that I used. I now follow up that previous entry with this one which describes my Crossbow + NAT + S11 Zones proof of concept." - Michael Tin (tags: oracle solaris crossbow) @myfear: One thing you did not know about Java EE class loading in GlassFish 2.x "Be careful migrating apps from one app server to the other. And don't expect to have a strong hierarchical class loader in place. That is especially true for GF 2.x class loading." Oracle ACE Director Markus Eisele (tags: oracle otn oracleace java glassfish weblogic)

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  • C # - a variable using the Encrypt md5

    - by Guilherme Cardoso
    When we are dealing with more sensitive data and important as a keyword, it is not appropriate at all stores them in database without encrypting for security reasons.  For this we use MD5  MD5 is an algorithm that allow us to encript an string, but doesn't leave us desencrypt it (not sure if it is already possible, but at least I know there are many databases already having a record).  The method below will return us a variable encrypted with md5. For example: md5_encriptar (pontonetpt.com ");   The result will be: 34efe85d338075834ad41803eb08c0df This way we save tthese encrypted data into a database, and then to make comparisons we often use the method to compare with the records kept. public string md5_encrypt(string md5) { System.Security.Cryptography.MD5CryptoServiceProvider x = new System.Security.Cryptography.MD5CryptoServiceProvider(); byte[] bs = System.Text.Encoding.UTF8.GetBytes(md5); bs = x.ComputeHash(bs); System.Text.StringBuilder s = new System.Text.StringBuilder(); foreach (byte b in bs) { s.Append(b.ToString("x2").ToLower()); } string password = s.ToString(); return password; }

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  • How to nest transactions nicely - &quot;begin transaction&quot; vs &quot;save transaction&quot; and SQL Server

    - by Brian Biales
    Do you write stored procedures that might be used by others?  And those others may or may not have already started a transaction?  And your SP does several things, but if any of them fail, you have to undo them all and return with a code indicating it failed? Well, I have written such code, and it wasn’t working right until I finally figured out how to handle the case when we are already in a transaction, as well as the case where the caller did not start a transaction.  When a problem occurred, my “ROLLBACK TRANSACTION” would roll back not just my nested transaction, but the caller’s transaction as well.  So when I tested the procedure stand-alone, it seemed to work fine, but when others used it, it would cause a problem if it had to rollback.  When something went wrong in my procedure, their entire transaction was rolled back.  This was not appreciated. Now, I knew one could "nest" transactions, but the technical documentation was very confusing.  And I still have not found the approach below documented anywhere.  So here is a very brief description of how I got it to work, I hope you find this helpful. My example is a stored procedure that must figure out on its own if the caller has started a transaction or not.  This can be done in SQL Server by checking the @@TRANCOUNT value.  If no BEGIN TRANSACTION has occurred yet, this will have a value of 0.  Any number greater than zero means that a transaction is in progress.  If there is no current transaction, my SP begins a transaction. But if a transaction is already in progress, my SP uses SAVE TRANSACTION and gives it a name.  SAVE TRANSACTION creates a “save point”.  Note that creating a save point has no effect on @@TRANCOUNT.  So my SP starts with something like this: DECLARE @startingTranCount int SET @startingTranCount = @@TRANCOUNT IF @startingTranCount > 0 SAVE TRANSACTION mySavePointName ELSE BEGIN TRANSACTION -- … Then, when ready to commit the changes, you only need to commit if we started the transaction ourselves: IF @startingTranCount = 0 COMMIT TRANSACTION And finally, to roll back just your changes so far: -- Roll back changes... IF @startingTranCount > 0 ROLLBACK TRANSACTION MySavePointName ELSE ROLLBACK TRANSACTION Here is some code that you can try that will demonstrate how the save points work inside a transaction. This sample code creates a temporary table, then executes selects and updates, documenting what is going on, then deletes the temporary table. if running in SQL Management Studio, set Query Results to: Text for best readability of the results. -- Create a temporary table to test with, we'll drop it at the end. CREATE TABLE #ATable( [Column_A] [varchar](5) NULL ) ON [PRIMARY] GO SET NOCOUNT ON -- Ensure just one row - delete all rows, add one DELETE #ATable -- Insert just one row INSERT INTO #ATable VALUES('000') SELECT 'Before TRANSACTION starts, value in table is: ' AS Note, * FROM #ATable SELECT @@trancount AS CurrentTrancount --insert into a values ('abc') UPDATE #ATable SET Column_A = 'abc' SELECT 'UPDATED without a TRANSACTION, value in table is: ' AS Note, * FROM #ATable BEGIN TRANSACTION SELECT 'BEGIN TRANSACTION, trancount is now ' AS Note, @@TRANCOUNT AS TranCount UPDATE #ATable SET Column_A = '123' SELECT 'Row updated inside TRANSACTION, value in table is: ' AS Note, * FROM #ATable SAVE TRANSACTION MySavepoint SELECT 'Save point MySavepoint created, transaction count now:' as Note, @@TRANCOUNT AS TranCount UPDATE #ATable SET Column_A = '456' SELECT 'Updated after MySavepoint created, value in table is: ' AS Note, * FROM #ATable SAVE TRANSACTION point2 SELECT 'Save point point2 created, transaction count now:' as Note, @@TRANCOUNT AS TranCount UPDATE #ATable SET Column_A = '789' SELECT 'Updated after point2 savepoint created, value in table is: ' AS Note, * FROM #ATable ROLLBACK TRANSACTION point2 SELECT 'Just rolled back savepoint "point2", value in table is: ' AS Note, * FROM #ATable ROLLBACK TRANSACTION MySavepoint SELECT 'Just rolled back savepoint "MySavepoint", value in table is: ' AS Note, * FROM #ATable SELECT 'Both save points were rolled back, transaction count still:' as Note, @@TRANCOUNT AS TranCount ROLLBACK TRANSACTION SELECT 'Just rolled back the entire transaction..., value in table is: ' AS Note, * FROM #ATable DROP TABLE #ATable The output should look like this: Note                                           Column_A ---------------------------------------------- -------- Before TRANSACTION starts, value in table is:  000 CurrentTrancount ---------------- 0 Note                                               Column_A -------------------------------------------------- -------- UPDATED without a TRANSACTION, value in table is:  abc Note                                 TranCount ------------------------------------ ----------- BEGIN TRANSACTION, trancount is now  1 Note                                                Column_A --------------------------------------------------- -------- Row updated inside TRANSACTION, value in table is:  123 Note                                                   TranCount ------------------------------------------------------ ----------- Save point MySavepoint created, transaction count now: 1 Note                                                   Column_A ------------------------------------------------------ -------- Updated after MySavepoint created, value in table is:  456 Note                                              TranCount ------------------------------------------------- ----------- Save point point2 created, transaction count now: 1 Note                                                        Column_A ----------------------------------------------------------- -------- Updated after point2 savepoint created, value in table is:  789 Note                                                     Column_A -------------------------------------------------------- -------- Just rolled back savepoint "point2", value in table is:  456 Note                                                          Column_A ------------------------------------------------------------- -------- Just rolled back savepoint "MySavepoint", value in table is:  123 Note                                                        TranCount ----------------------------------------------------------- ----------- Both save points were rolled back, transaction count still: 1 Note                                                            Column_A --------------------------------------------------------------- -------- Just rolled back the entire transaction..., value in table is:  abc

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  • Silverlight Cream for March 10, 2011 -- #1058

    - by Dave Campbell
    In this Issue: Ian T. Lackey, Peter Kuhn, WindowsPhoneGeek(-2-), Jesse Liberty(-2-), Martin Krüger, John Papa, Jeremy Likness, Karl Shifflett, and Colin Eberhardt. Above the Fold: Silverlight: "Silverlight TV 65: 3D Graphics" John Papa WP7: "Developing a Windows Phone 7 Jump List Control" Colin Eberhardt Shoutouts: Telerik announced a special sale on their RadControls for WP7... check it out: RadControls for Windows Phone 7 - on Sale from March 16th at a Special Promo Price! From SilverlightCream.com: Prism BootStrapper Load ModuleCatalog Ansyc Ian T. Lackey has a post up about reading the module catalog for Prism from an XML file asynchronously... fun stuff... this is how we kick-started our app... XNA for Silverlight developers: Part 6 - Input (accelerometer) Peter Kuhn has Part 6 of his XNA for Silverlight devs up at SilverlightShow. This post is on the use of the accelerometer... some great diagrams and explanations of it's use along with some code to play with... including a 'problems and pitfalls' section, and some good external links. Getting Started with Unit Testing in Silverlight for WP7 WindowsPhoneGeek has an introduction to Unit Testing in general, and then moves into Unit Testing in Silverlight for WP7, providing 3 options with links to the materials and code demonstrating the concepts. Using DockPanel in WP7 Responding to reader's questions, WindowsPhoneGeek's next post is on the DockPanel from the Silverlight Toolkit, and using it in WP7... defined declaratively and in code. Reactive Extensions–More About Chaining Jesse Liberty has post number 10 on Rx up and is a follow-on to the last one on Chaining. This time he exercises the chaining aspect of SelectMany. Yet Another Podcast #26–Walt Ritscher In his next post, Jesse Liberty has his 26th 'Yet Another Podcast' up and is chatting with my friend Walt Ritscher. If you don't know who Walt is, check out the links Jesse has on the post... I'm sure you've crossed paths. How to: Create A half square from a regular polygon (triangle) Martin Krüger demonstrates the exact placement of a half-square (isosceles right triangle), formed with a regular polygon in Blend... this is much more involved than I've made it sound... check out his post. Silverlight TV 65: 3D Graphics John Papa has Silverlight TV number 65 up and it's all about the 3D graphics stuff we saw at the Firestarter. John is talking with Danny Riddel, the CEO of Archetype, the company that built the awesome 3D demo we all gushed over. Jounce Part 12: Providing History-Based Back Navigation Jeremy Likness has part 12 of his Jounce exploration up... and discussing the stack of navigated pages that Jounce retains and providing a 'go back' functionality... and provides a good example of using it all. Prism 4 Region Navigation with Silverlight Frame Navigation and Unity Karl Shifflett has a post for all us Prism afficianados... Prism, Unity, and the Silverlight Frame Navigation framework. Some great external links for 'required reading' too. Developing a Windows Phone 7 Jump List Control Colin Eberhardt has an awesome tutorial up for creating a JumpList control for WP7... what a bunch of effort... this is a step-by-step description of designing the control he built and blogged about a while back... and it's still cool! Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • Oracle UPK and IBM Rational Quality Manager

    - by marc.santosusso
    Did you know that you can import UPK topics into IBM Rational Quality Manager (RQM) as Test Scripts? Attached below is a ZIP of files which contains a customized style (for all supported languages) for creating spreadsheets that are compatible with IBM Rational Quality Manager, a sample IBM Rational Quality Manager mapping file, and a best practice document. UPK_Best_Practices_-_IBM_Rational_Quality_Manager_Integration.zip Extract the files and open the best practice document (PDF file) file to get started. Please note that the IBM Rational Quality Manager publishing style (the ODARC file) include with the above download was created using the customization instructions found within the UPK documentation. That said, it is not currently an "official" feature of the product, but rather an example of what can be created through style customization. Stay tuned for more details. We hope that you find this to be useful and welcome your feedback!

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  • Oracle WebCenter Sites & Translation – powered by Lingotek

    - by rituchhibber
    You are invited to a special preview of the Lingotek Inside Oracle WebCenter Sites solution which will be showcased at Collaborate in Las Vegas later in April. Register Now! Now it's easy to quickly translate your content directly from Oracle WebCenter Sites using the new Lingotek - Inside for Oracle WebCenter Sites integration. Your users will be able to access translated content, nominate content for translation, and even offer to translate content themselves.

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  • Create a Self Signed Sertificate on WLS 10.3.5 Supporting SHA 256 Algorthim.

    - by adejuanc
    1) Set domain to call the keytool $. setDomainEnv.sh 2) Generate the key $ keytool -genkey -alias selfsignedcert -keyalg RSA -sigalg SHA256withRSA -keypass privatepassword -keystore identity.jks -storepass password -validity 365 What is your first and last name? [Unknown]: adejuan-desktop.cl.oracle.com What is the name of your organizational unit? [Unknown]: a What is the name of your organization? [Unknown]: e What is the name of your City or Locality? [Unknown]: i What is the name of your State or Province? [Unknown]: o What is the two-letter country code for this unit? [Unknown]: U Is CN=adejuan-desktop.cl.oracle.com, OU=a, O=e, L=i, ST=o, C=U correct? [no]: yes 3) Export the root certificate $ keytool -export -alias selfsignedcert -sigalg SHA256withRSA -file root.cer -keystore identity.jks Enter keystore password: Certificate stored in file <root.cer> 4) Import the root certificate to the trust store $ keytool -import -alias selfsignedcert -sigalg SHA256withRSA -trustcacerts -file root.cer -keystore trust.jks Enter keystore password: Re-enter new password: Owner: CN=adejuan-desktop.cl.oracle.com, OU=a, O=e, L=i, ST=o, C=U Issuer: CN=adejuan-desktop.cl.oracle.com, OU=a, O=e, L=i, ST=o, C=U Serial number: 4f17459a Valid from: Wed Jan 16 15:33:22CLST 2012 until: Thu Jan 15 15:33:22 CLST 2013 Certificate fingerprints: MD5: 7F:08:FA:DE:CD:D5:C3:D3:83:ED:B8:4F:F2:DA:4E:A1 SHA1: 87:E4:7C:B8:D7:1A:90:53:FE:1B:70:B6:32:22:5B:83:29:81:53:4B Signature algorithm name: SHA256withRSA Version: 3 Trust this certificate? [no]: yes Certificate was added to keystore 5) To check the contents of the keystore keytool -v -list -keystore identity.jks Enter keystore password: ***************** WARNING WARNING WARNING ***************** * The integrity of the information stored in your keystore * * has NOT been verified! In order to verify its integrity, * * you must provide your keystore password. * ***************** WARNING WARNING WARNING ***************** Keystore type: JKS Keystore provider: SUN Your keystore contains 1 entry Alias name: selfsignedcert Creation date: Jan 18, 2012 Entry type: PrivateKeyEntry Certificate chain length: 1 Certificate[1]: Owner: CN=adejuan-desktop.cl.oracle.com, OU=a, O=e, L=i, ST=o, C=U Issuer: CN=adejuan-desktop.cl.oracle.com, OU=a, O=e, L=i, ST=o, C=U Serial number: 4f17459a Valid from: Wed Jan 16 15:42:16CLST 2012 until: Thu Jan 15 15:42:16 CLST 2013 Certificate fingerprints: MD5: 7F:08:FA:DE:CD:D5:C3:D3:83:ED:B8:4F:F2:DA:4E:A1 SHA1: 87:E4:7C:B8:D7:1A:90:53:FE:1B:70:B6:32:22:5B:83:29:81:53:4B Signature algorithm name: SHA256withRSA Version: 3 ******************************************* ******************************************* 6) In some cases, this parameter is needed in the server start up parameters. -Dweblogic.ssl.JSSEEnabled=true Otherwise, enable it from the Server configuration -> SSL -> Use JSSE checkbox.

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  • WebCenter Spaces 11g PS2 Template Customization

    - by javier.ductor(at)oracle.com
    Recently, we have been involved in a WebCenter Spaces customization project. Customer sent us a prototype website in HTML, and we had to transform Spaces to set the same look&feel as in the prototype.Protoype:First of all, we downloaded a Virtual Machine with WebCenter Spaces 11g PS2, same version as customer's. The next step was to download ExtendWebCenterSpaces application. This is a webcenter application that customizes several elements of WebCenter Spaces: templates, skins, landing page, etc. jDeveloper configuration is needed, we followed steps described in Extended Guide, this blog was helpful too. . After that, we deployed the application using WebLogic console, we created a new group space and assigned the ExtendedWebCenterSpaces template (portalCentricSiteTemplate) to it. The result was this:As you may see there is a big difference with the prototype, which meant a lot of work to do from our side.So we needed to create a new Spaces template with its skin.Using jDeveloper, we created a new template based on the default template. We removed all menus we did not need and inserted 'include'  tags for header, breadcrumb and footers. Each of these elements was defined in an isolated jspx file.In the beginning, we faced a problem: we had to add code from prototype (in plain HTML) to jspx templates (JSF language). We managed to workaround this issue using 'verbatim' tags with 'CDATA' surrounding HTML code in header, breadcrumb and footers.Once the template was modified, we added css styles to the default skin. So we had some styles from portalCentricSiteTemplate plus styles from customer's prototype.Then, we re-deployed the application, assigned this template to a new group space and checked the result. After testing, we usually found issues, so we had to do some modifications in the application, then it was necessary to re-deploy the application and restart Spaces server. Due to this fact, the testing process takes quite a bit of time.Added to the template and skin customization, we also customized the Landing Page using this application and Members task flow using another application: SpacesTaskflowCustomizationApplication. I will talk about this task flow customization in a future entry.After some issues and workarounds, eventually we managed to get this look&feel in Spaces:P.S. In this customization I was working with Francisco Vega and Jose Antonio Labrada, consultants from Oracle Malaga International Consulting Centre.

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  • Android - passing data between Activities

    - by Bill Osuch
    (To follow along with this, you should understand the basics of starting new activities: Link ) The easiest way to pass data from one activity to another is to create your own custom bundle and pass it to your new class. First, create two new activities called Search and SearchResults (make sure you add the second one you create to the AndroidManifest.xml file!), and create xml layout files for each. Search's file should look like this: <?xml version="1.0" encoding="utf-8"?> <LinearLayout     xmlns:android="http://schemas.android.com/apk/res/android"     android:layout_width="fill_parent"     android:layout_height="fill_parent"     android:orientation="vertical">     <TextView          android:layout_width="fill_parent"      android:layout_height="wrap_content"      android:text="Name:"/>     <EditText                android:id="@+id/edittext"         android:layout_width="fill_parent"         android:layout_height="wrap_content"/>     <TextView          android:layout_width="fill_parent"         android:layout_height="wrap_content"         android:text="ID Number:"/>     <EditText                android:id="@+id/edittext2"                android:layout_width="fill_parent"                android:layout_height="wrap_content"/>     <Button           android:id="@+id/btnSearch"          android:layout_width="fill_parent"         android:layout_height="wrap_content"         android:text="Search" /> </LinearLayout> and SearchResult's should look like this: <?xml version="1.0" encoding="utf-8"?> <LinearLayout     xmlns:android="http://schemas.android.com/apk/res/android"     android:layout_width="fill_parent"     android:layout_height="fill_parent"     android:orientation="vertical">     <TextView          android:id="@+id/txtName"         android:layout_width="fill_parent"         android:layout_height="wrap_content"/>     <TextView          android:id="@+id/txtState"         android:layout_width="fill_parent"         android:layout_height="wrap_content"         android:text="No data"/> </LinearLayout> Next, we'll override the OnCreate method of Search: @Override public void onCreate(Bundle savedInstanceState) {     super.onCreate(savedInstanceState);     setContentView(R.layout.search);     Button search = (Button) findViewById(R.id.btnSearch);     search.setOnClickListener(new View.OnClickListener() {         public void onClick(View view) {                           Intent intent = new Intent(Search.this, SearchResults.class);              Bundle b = new Bundle();                           EditText txt1 = (EditText) findViewById(R.id.edittext);             EditText txt2 = (EditText) findViewById(R.id.edittext2);                                      b.putString("name", txt1.getText().toString());             b.putInt("state", Integer.parseInt(txt2.getText().toString()));                              //Add the set of extended data to the intent and start it             intent.putExtras(b);             startActivity(intent);          }     }); } This is very similar to the previous example, except here we're creating our own bundle, adding some key/value pairs to it, and adding it to the intent. Now, to retrieve the data, we just need to grab the Bundle that was passed to the new Activity and extract our values from it: @Override public void onCreate(Bundle savedInstanceState) {     super.onCreate(savedInstanceState);     setContentView(R.layout.search_results);     Bundle b = getIntent().getExtras();     int value = b.getInt("state", 0);     String name = b.getString("name");             TextView vw1 = (TextView) findViewById(R.id.txtName);     TextView vw2 = (TextView) findViewById(R.id.txtState);             vw1.setText("Name: " + name);     vw2.setText("State: " + String.valueOf(value)); }

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • Calculated Columns in Entity Framework Code First Migrations

    - by David Paquette
    I had a couple people ask me about calculated properties / columns in Entity Framework this week.  The question was, is there a way to specify a property in my C# class that is the result of some calculation involving 2 properties of the same class.  For example, in my database, I store a FirstName and a LastName column and I would like a FullName property that is computed from the FirstName and LastName columns.  My initial answer was: 1: public string FullName 2: { 3: get { return string.Format("{0} {1}", FirstName, LastName); } 4: } Of course, this works fine, but this does not give us the ability to write queries using the FullName property.  For example, this query: 1: var users = context.Users.Where(u => u.FullName.Contains("anan")); Would result in the following NotSupportedException: The specified type member 'FullName' is not supported in LINQ to Entities. Only initializers, entity members, and entity navigation properties are supported. It turns out there is a way to support this type of behavior with Entity Framework Code First Migrations by making use of Computed Columns in SQL Server.  While there is no native support for computed columns in Code First Migrations, we can manually configure our migration to use computed columns. Let’s start by defining our C# classes and DbContext: 1: public class UserProfile 2: { 3: public int Id { get; set; } 4: 5: public string FirstName { get; set; } 6: public string LastName { get; set; } 7: 8: [DatabaseGenerated(DatabaseGeneratedOption.Computed)] 9: public string FullName { get; private set; } 10: } 11: 12: public class UserContext : DbContext 13: { 14: public DbSet<UserProfile> Users { get; set; } 15: } The DatabaseGenerated attribute is needed on our FullName property.  This is a hint to let Entity Framework Code First know that the database will be computing this property for us. Next, we need to run 2 commands in the Package Manager Console.  First, run Enable-Migrations to enable Code First Migrations for the UserContext.  Next, run Add-Migration Initial to create an initial migration.  This will create a migration that creates the UserProfile table with 3 columns: FirstName, LastName, and FullName.  This is where we need to make a small change.  Instead of allowing Code First Migrations to create the FullName property, we will manually add that column as a computed column. 1: public partial class Initial : DbMigration 2: { 3: public override void Up() 4: { 5: CreateTable( 6: "dbo.UserProfiles", 7: c => new 8: { 9: Id = c.Int(nullable: false, identity: true), 10: FirstName = c.String(), 11: LastName = c.String(), 12: //FullName = c.String(), 13: }) 14: .PrimaryKey(t => t.Id); 15: Sql("ALTER TABLE dbo.UserProfiles ADD FullName AS FirstName + ' ' + LastName"); 16: } 17: 18: 19: public override void Down() 20: { 21: DropTable("dbo.UserProfiles"); 22: } 23: } Finally, run the Update-Database command.  Now we can query for Users using the FullName property and that query will be executed on the database server.  However, we encounter another potential problem. Since the FullName property is calculated by the database, it will get out of sync on the object side as soon as we make a change to the FirstName or LastName property.  Luckily, we can have the best of both worlds here by also adding the calculation back to the getter on the FullName property: 1: [DatabaseGenerated(DatabaseGeneratedOption.Computed)] 2: public string FullName 3: { 4: get { return FirstName + " " + LastName; } 5: private set 6: { 7: //Just need this here to trick EF 8: } 9: } Now we can both query for Users using the FullName property and we also won’t need to worry about the FullName property being out of sync with the FirstName and LastName properties.  When we run this code: 1: using(UserContext context = new UserContext()) 2: { 3: UserProfile userProfile = new UserProfile {FirstName = "Chanandler", LastName = "Bong"}; 4: 5: Console.WriteLine("Before saving: " + userProfile.FullName); 6: 7: context.Users.Add(userProfile); 8: context.SaveChanges(); 9:  10: Console.WriteLine("After saving: " + userProfile.FullName); 11:  12: UserProfile chanandler = context.Users.First(u => u.FullName == "Chanandler Bong"); 13: Console.WriteLine("After reading: " + chanandler.FullName); 14:  15: chanandler.FirstName = "Chandler"; 16: chanandler.LastName = "Bing"; 17:  18: Console.WriteLine("After changing: " + chanandler.FullName); 19:  20: } We get this output: It took a bit of work, but finally Chandler’s TV Guide can be delivered to the right person. The obvious downside to this implementation is that the FullName calculation is duplicated in the database and in the UserProfile class. This sample was written using Visual Studio 2012 and Entity Framework 5. Download the source code here.

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  • Installing a DLL to Global assembly cache (GAC)

    - by DAXShekhar
    Install you DLL assembly by using the ‘gacutil.exe’, before installing the DLL ensure it has a strong name, to assign a strong name refer to the link Assigning a DLL strong name .   1) open the Command prompt, and navigate to the folder of gacutil. 2) To install a DLL assembly gacutil /I "C:\[PathToBinDirectoryInVSProject]\gac.dll" 3) To uninstall gacutil /U  “Name_of_The_DLL”

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  • Scribe Workbench Update Source

    - by Dave Noderer
    I’ve been working with a program Scribe, similar in function to SSIS although I’m still an SSIS fanboy!! The main feature my customer has Scribe for is to load data into Microsoft CRM 4.0. A lot of what I’ve been doing is loading campaigns into CRM which are staged in SQL Server but I need to mark each one as imported so it will not get imported again. The screen shot below shows how to setup the Source update. One important thing is that the source SQL table has to have a primary key defined (this was a staging table and I did not do that at first)

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  • Webcast - Social BPM: Integrating Enterprise 2.0 with Business Applications

    - by peggy.chen
    In today's fast-paced marketplace, successful companies rely on agile business processes and collaborative work environments to stay ahead of the competition. By making your application-based business processes visible, shareable, and flexible through dynamic, process-aware user interfaces, you can ensure that your team's best ideas are heard-and implemented quickly. Join us for this complimentary live Webcast and learn how Oracle's business process management (BPM) solution with integrated Enterprise 2.0 capabilities will enable your team to: Embed ad hoc collaboration into your structured processes and gain a unified view of enterprise information-across business functions-for effective and efficient decision-making Reach out to an expanded network for expert input in resolving exceptions in business workflows Add social feedback loops to your enterprise applications and continuously improve business processes Join us for this LIVE Webcast tomorrow as we discuss how business process management with integrated Enterprise 2.0 collaboration improves business responsiveness and enhances overall enterprise productivity. Take your business to the next level with a unified solution that fosters process-based collaboration between employees, partners, and customers. Register for the webcast now!

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • E-Business Tax Release 12 Setup - US Location Based Taxes Part 1, Prerequisities & Regimes

    - by Robert Story
    Upcoming WebcastTitle: E-Business Tax Release 12 Setup - US Location Based Taxes Part 1, Prerequisities & RegimesDate: April 28, 2010 Time: 12:00 pm EDT Product Family: Receivables Community Summary This one-hour session is part one of two on setting up a fresh implementation of US Location Based Taxes in Oracle E-Business Tax.  It is recommended for functional users who wish to understand the steps involved in setting up E-Business Tax in Release 12. Topics will include: Overview of E-Business TaxLocation setupRegime to Rate FlowTax RegimesTaxesTax StatusesTax JurisdictionsTax Recovery RatesTax RatesSubscribing the Operation Unit to a Regime to Rate FlowBrief Demonstration A short, live demonstration (only if applicable) and question and answer period will be included. Click here to register for this session....... ....... ....... ....... ....... ....... .......The above webcast is a service of the E-Business Suite Communities in My Oracle Support.For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.Click here to visit the E-Business Communities in My Oracle Support Note that all links require access to My Oracle Support.

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  • Patch an Existing NK.BIN

    - by Kate Moss' Open Space
    As you know, we can use MAKEIMG.EXE tool to create OS Image file, NK.BIN, or ROMIMAGE.EXE with a BIB for more accurate. But what if the image file is already created but need to be patched or you want to extract a file from NK.BIN? The Platform Builder provide many useful command line utilities, and today I am going to introduce one, BINMOD.EXE. http://msdn.microsoft.com/en-us/library/ee504622.aspx is the official page for BINMOD tool. As the page says, The BinMod Tool (binmod.exe) extracts files from a run-time image, and replaces files in a run-time image and its usage binmod [-i imagename] [-r replacement_filename.ext | -e extraction_filename.ext] This is a simple tool and is easy to use, if we want to extract a file from nk.bin, just type binmod –i nk.bin –e filename.ext And that's it! Or use can try -r command to replace a file inside NK.BIN. The small tool is good but there is a limitation; due to the files in MODULES section are fixed up during ROMIMAGE so the original file format is not preserved, therefore extract or replace file in MODULE section will be impossible. So just like this small tool, this post supposed to be end here, right? Nah... It is not that easy. Just try the above example, and you will find, the tool is not work! Double check the file is in FILES section and the NK.BIN is good, but it just quits. Before you throw away this useless toy, we can try to fix it! Yes, the source of this tool is available in your CE6, private\winceos\COREOS\nk\tools\romimage\binmod. As it is a tool run in your Windows so you need to Windows SDK or Visual Studio to build the code. (I am going to save you some time by skipping the detail as building a desktop console mode program is fairly trivial) The cbinmod.cpp is the core logic for this program and follow up the error message we got, it looks like the following code is suspected.   //   // Extra sanity check...   //   if((DWORD)(HIWORD(pTOCLoc->dllfirst) << 16) <= pTOCLoc->dlllast &&       (DWORD)(LOWORD(pTOCLoc->dllfirst) << 16) <= pTOCLoc->dlllast)   {     dprintf("Found pTOC  = 0x%08x\n", (DWORD)dwpTOC);     fFoundIt = true;     break;   }    else    {     dprintf("NOTICE! Record %d looked like a TOC except DLL first = 0x%08X, and DLL last = 0x%08X\r\n", i, pTOCLoc->dllfirst, pTOCLoc->dlllast);   } The logic checks if dllfirst <= dlllast but look closer, the code only separated the high/low WORD from dllfirst but does not apply the same to dlllast, is that on purpose or a bug? While the TOC is created by ROMIMAGE.EXE, so let's move to ROMIMAGE. In private\winceos\coreos\nk\tools\romimage\romimage\bin.cpp    Module::s_romhdr.dllfirst  = (HIWORD(xip_mem->dll_data_bottom) << 16) | HIWORD(xip_mem->kernel_dll_bottom);   Module::s_romhdr.dlllast   = (HIWORD(xip_mem->dll_data_top) << 16)    | HIWORD(xip_mem->kernel_dll_top); It is clear now, the high word of dll first is the upper 16 bits of XIP DLL bottom and the low word is the upper 16 bits of kernel dll bottom; also, the high word of dll last is the upper 16 bits of XIP DLL top and the low word is the upper 16 bits of kernel dll top. Obviously, the correct statement should be if((DWORD)(HIWORD(pTOCLoc->dllfirst) << 16) <= (DWORD)(HIWORD(pTOCLoc->dlllast) << 16) &&    (DWORD)(LOWORD(pTOCLoc->dllfirst) << 16) <= (DWORD)(LOWORD(pTOCLoc->dlllast) << 16)) So update the code like this should fix this issue or just like the comment, it is an extra sanity check, you can just get rid of it, either way can make the code moving forward and everything worked as advertised.  "Extracting out copies of files from the nk.bin... replacing files... etc." Since the NK.BIN can be compressed, so the BinMod needs the compress.dll to decompress the data, the DLL can be found in C:\program files\microsoft platform builder\6.00\cepb\idevs\imgutils.

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  • Discover How to Deliver Measurable Business Value from your HCM Strategy

    - by Jay Richey, HCM Product Marketing
    Join our live Webcast on Wednesday, July 13 to learn how to fine tune your HCM strategy and better utlize your Oracle HCM investment.  In this session you'll learn how to access, analyze and act on information from multiple sources to ensure that all workforce decisions are focused on meeting overall business objectives. Date:Wednesday, July 13, 2011Time:10:00 a.m. PT / 1:00 p.m. ET Register now!

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  • At most how many customized P3 attributes could be added into Agile?

    - by Jie Chen
    I have one customer/Oracle Partner Consultant asking me such question: how many customized attributes can be allowed to add to Agile's subclass Page Three? I never did research against this because Agile User Guide never says this and theoretically Agile supports unlimited amount of customized attributes, unless the browser itself cannot handle them in allocated memory. However my customers says when to add almost 1000 attributes, the browser (Web Client) will not show any Page Three attributes, including all the out-of-box attributes. Let's see why. Analysis It is horrible to add 1000 attributes manually. Let's do it by a batch SQL like below to add them to Item's subclass Page Three tab. Do not execute below SQL because it will not take effect due to your different node id. CREATE OR REPLACE PROCEDURE createP3Text(v_name IN VARCHAR2) IS v_nid NUMBER; v_pid NUMBER; BEGIN select SEQNODETABLE.nextval into v_nid from dual; Insert Into nodeTable ( id,parentID,description,objType,inherit,helpID,version,name ) values ( v_nid,2473003, v_name ,1,0,0,0, v_name); Insert Into propertyTable ( ID,parentID,readOnly,attType,dataType,selection,visible,propertyID,value ) values ( SEQPROPERTYTABLE.nextval,v_nid,0,2,1,0,1,925, null); Insert Into propertyTable ( ID,parentID,readOnly,attType,dataType,selection,visible,propertyID,value ) values ( SEQPROPERTYTABLE.nextval,v_nid,1,0,0,0,0,1,'0'); Insert Into propertyTable ( ID,parentID,readOnly,attType,dataType,selection,visible,propertyID,value ) values ( SEQPROPERTYTABLE.nextval,v_nid,1,0,0,0,0,2,'0'); Insert Into propertyTable ( ID,parentID,readOnly,attType,dataType,selection,visible,propertyID,value ) values ( SEQPROPERTYTABLE.nextval,v_nid,1,2,2,0,1,3,'50'); Insert Into propertyTable ( ID,parentID,readOnly,attType,dataType,selection,visible,propertyID,value ) values ( SEQPROPERTYTABLE.nextval,v_nid,0,2,1,0,1,5, null); Insert Into propertyTable ( ID,parentID,readOnly,attType,dataType,selection,visible,propertyID,value ) values ( SEQPROPERTYTABLE.nextval,v_nid,0,2,2,0,1,6,'50'); Insert Into propertyTable ( ID,parentID,readOnly,attType,dataType,selection,visible,propertyID,value ) values ( SEQPROPERTYTABLE.nextval,v_nid,0,2,2,0,0,7,'0'); Insert Into propertyTable ( ID,parentID,readOnly,attType,dataType,selection,visible,propertyID,value ) values ( SEQPROPERTYTABLE.nextval,v_nid,0,4,1,451,1,8,'0'); Insert Into propertyTable ( ID,parentID,readOnly,attType,dataType,selection,visible,propertyID,value ) values ( SEQPROPERTYTABLE.nextval,v_nid,0,4,1,451,1,9,'1'); Insert Into propertyTable ( ID,parentID,readOnly,attType,dataType,selection,visible,propertyID,value ) values ( SEQPROPERTYTABLE.nextval,v_nid,1,2,1,0,1,10,v_name); Insert Into propertyTable ( ID,parentID,readOnly,attType,dataType,selection,visible,propertyID,value ) values ( SEQPROPERTYTABLE.nextval,v_nid,1,0,0,0,0,11,'0'); Insert Into propertyTable ( ID,parentID,readOnly,attType,dataType,selection,visible,propertyID,value ) values ( SEQPROPERTYTABLE.nextval,v_nid,1,4,1,11743,1,14,'2'); Insert Into propertyTable ( ID,parentID,readOnly,attType,dataType,selection,visible,propertyID,value ) values ( SEQPROPERTYTABLE.nextval,v_nid,0,2,1,0,1,30, null); Insert Into propertyTable ( ID,parentID,readOnly,attType,dataType,selection,visible,propertyID,value ) values ( SEQPROPERTYTABLE.nextval,v_nid,0,2,1,0,1,38, null); Insert Into propertyTable ( ID,parentID,readOnly,attType,dataType,selection,visible,propertyID,value ) values ( SEQPROPERTYTABLE.nextval,v_nid,1,4,1,451,0,59,'1'); Insert Into propertyTable ( ID,parentID,readOnly,attType,dataType,selection,visible,propertyID,value ) values ( SEQPROPERTYTABLE.nextval,v_nid,1,4,1,451,0,60,'1'); Insert Into propertyTable ( ID,parentID,readOnly,attType,dataType,selection,visible,propertyID,value ) values ( SEQPROPERTYTABLE.nextval,v_nid,1,4,1,724,0,61, null); Insert Into propertyTable ( ID,parentID,readOnly,attType,dataType,selection,visible,propertyID,value ) values ( SEQPROPERTYTABLE.nextval,v_nid,1,2,1,0,0,232,'0'); Insert Into propertyTable ( ID,parentID,readOnly,attType,dataType,selection,visible,propertyID,value ) values ( SEQPROPERTYTABLE.nextval,v_nid,1,4,1,451,0,233,'1'); Insert Into propertyTable ( ID,parentID,readOnly,attType,dataType,selection,visible,propertyID,value ) values ( SEQPROPERTYTABLE.nextval,v_nid,0,4,1,12239,1,415,'13307'); Insert Into propertyTable ( ID,parentID,readOnly,attType,dataType,selection,visible,propertyID,value ) values ( SEQPROPERTYTABLE.nextval,v_nid,1,2,1,0,0,605,'0'); Insert Into propertyTable ( ID,parentID,readOnly,attType,dataType,selection,visible,propertyID,value ) values ( SEQPROPERTYTABLE.nextval,v_nid,0,4,1,451,1,610,'0'); Insert Into propertyTable ( ID,parentID,readOnly,attType,dataType,selection,visible,propertyID,value ) values ( SEQPROPERTYTABLE.nextval,v_nid,1,4,1,451,0,716,'1'); Insert Into propertyTable ( ID,parentID,readOnly,attType,dataType,selection,visible,propertyID,value ) values ( SEQPROPERTYTABLE.nextval,v_nid,0,4,1,451,1,795,'0'); Insert Into propertyTable ( ID,parentID,readOnly,attType,dataType,selection,visible,propertyID,value ) values ( SEQPROPERTYTABLE.nextval,v_nid,0,4,1,2000008821,1,864,'2'); Insert Into propertyTable ( ID,parentID,readOnly,attType,dataType,selection,visible,propertyID,value ) values ( SEQPROPERTYTABLE.nextval,v_nid,0,4,1,451,1,923,'0'); Insert Into propertyTable ( ID,parentID,readOnly,attType,dataType,selection,visible,propertyID,value ) values ( SEQPROPERTYTABLE.nextval,v_nid,0,4,1,451,0,719,'0'); Insert Into tableInfo ( tabID,tableID,classID,att,ordering ) values ( 2473005,1501,2473002,v_nid,9999); commit; END createP3Text; / BEGIN FOR i in 1..1000 LOOP createP3Text('MyText' || i); END LOOP; END; / DROP PROCEDURE createP3Text; COMMIT; Now restart Agile Server and check the Server's log, we noticed below: ***** Node Created : 85625 ***** Property Created : 184579 +++++++++++++++++++++++++++++++++++++ + Agile PLM Server Starting Up... + +++++++++++++++++++++++++++++++++++++ However the previously log before batch SQL is ***** Node Created : 84625 ***** Property Created : 157579 +++++++++++++++++++++++++++++++++++++ + Agile PLM Server Starting Up... + +++++++++++++++++++++++++++++++++++++ Obviously we successfully imported 1000 (85625-84625) attributes. Now go to JavaClient and confirm if we have them or not. Theoretically we are able to open such item object and see all these 1000 attributes and their values, but we get below error. We have no error tips in server log. But never mind we have the Java Console for JavaClient. If to open the same item in JavaClient we get a clear error and detailed trace in Java Console. ORA-01795: maximum number of expressions in a list is 1000 java.sql.SQLException: ORA-01795: maximum number of expressions in a list is 1000 at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:125) ... ... at weblogic.jdbc.wrapper.PreparedStatement.executeQuery(PreparedStatement.java:128) at com.agile.pc.cmserver.base.AgileFlexUtil.setFlexValuesForOneRowTable(AgileFlexUtil.java:1104) at com.agile.pc.cmserver.base.BaseFlexTableDAO.loadExtraFlexAttValues(BaseFlexTableDAO.java:111) at com.agile.pc.cmserver.base.BasePageThreeDAO.loadTable(BasePageThreeDAO.java:108) If you are interested in the background of the problem, you may de-compile the class com.agile.pc.cmserver.base.AgileFlexUtil.setFlexValuesForOneRowTable and find the root cause that Agile happens to hit Oracle Database's limitation that more than 1000 values in the "IN" clause. Check here http://ora-01795.ora-code.com If you need Oracle Agile's final solution, please contact Oracle Agile Support. Performance Below two screenshot are jvm heap usage from before-SQL and after-SQL. We can see there is no big memory gap between two cases. So definitely there is no performance impact to Agile Application Server unless you have more than 1000 attributes for EACH of your dozens of  subclasses. And for client, 1000 attributes should not impact the browser's performance because in HTML we only use dt and dd for each attribute's pair: label and value. It is quite lightweight.

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  • Go From Social Glum to Guru at the Social Media Rally Station @ OOW

    - by Kristin Rose
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} @OPN Partners,We have some #exciting news for you! Just when you thought Oracle OpenWorld #OOW couldn’t get any better; OPN wants to announce a little something called the Social Media Rally Station™. #OMG!Enough with the social talk, hash tags and @’s, since there will be plenty of that at Oracle OpenWorld! This awesome station full of experts is the opportunity you've been looking for to optimize your online presence. You’ll start by receiving an overall evaluation of where you stand online, and get customized, face-to-face, expert advice on how to better engage with your customers and find new prospects online! Here’s what will happen at the Social Media Rally Stations: Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Partners will check in with a Rally Coordinator who will assess your needs and move you to the appropriate station. You will take part in a Professional Photo Station where you’ll get a head shot to use on social profiles, your own website, or for articles and posts about your company. Finally, the One-2-One Station Consultants will walk you through how you’re using social media today and next steps including, Google Alerts, Google Analytics, Search Engine Optimization, LinkedIn, Twitter, Facebook, Google+ and more. Finally, this is a custom engagement so you can decide how you want to focus the time. Go from Social Media glum to guru in under 25 minutes! Oh and a few other things to remember… Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} These Social Media Rally Stations will be taking place on: Sunday, 9/30 from 3-5 p.m.PT at the Esplanade level, Moscone South and Monday, 10/1 from 10 a.m. – 6 p.m. PT at the OPN Lounge in Moscone South, Exhibit Hall Level Please wear professional attire from the waist up for your head-shot Bring any login info for your social platforms Come prepared with questions for our One-2-One Consultants! If you have any questions before the hitting the ground running at the Social Media Station™ sponsored by Oracle and provided by Channel Maven Consulting, or if you’d like to schedule some time while you’re at Oracle OpenWorld, send an email to [email protected]. Oh and don’t forget to RT this post on Twitter and ‘like’ us on Facebook to spread the word! #Thanks!See you around the social-sphere,#OPN

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  • Culture Shmulture?

    - by steve.diamond
    I've been thinking about "Customer Experience Management" lately. Here at Oracle, we arguably have the most complete suite of applications for managing the customer experience across and in the context of multiple channels -- from marketing to loyalty to contact center to self-service to analytics offerings, and more. And stay tuned, because in coming months let's just say we'll have even more to talk about on this front. But that said............ Last weekend my wife and I stayed at one of the premiere hotel chains on the planet. I won't name them, but we all know the short list. It could have been the St. Regis or the Ritz Carlton or Four Seasons or Hyatt Park or....This stay, at this particular hotel, was simply outstanding. Within a chain known for providing "above and beyond" levels of service, this particular hotel, under this particular manager, exceeded expectations on so many fronts. For example, at the Spa we mentioned to the two attendants that my wife is seven months pregnant and that we had previously had a lot of trouble conceiving. We then went to our room. Ten minutes later we heard a knock at the door and received a plate of chocolate covered strawberries with a heartfelt note and an inspiring quote, signed by the two spa attendees. The following day we arranged to have a bellhop drive us to the beach. Although they had a pre-arranged beach shuttle service with time limits, etc., he greeted us by saying, "I'm yours for the day until 4 p.m. Whatever you want to do is fine by me, as long as it's legal!" The morning that we left we arranged to have a taxi drive us to the airport--a nearly 40 mile drive. What showed up was a private coach complete with navy blue suited driver dude. And we were charged the taxi fare price. And there were many other awesome exchanges I won't mention here, although I did email the GM of this hotel two nights ago and expressed our effusive praise and gratitude. I'd submit that this hotel chain would have a definitive advantage using even more Oracle software to manage and optimize its customer interactions (yes, they are a customer). But WITHOUT the culture--that management team--and that instillation of aligned values across all employees of exemplifying 'the golden rule,' I wonder how much technology really matters in providing a distinctively positive and memorable customer experience. Lest you think I'm alone in these pontifications, have you read Paul Greenberg's blog lately? Have you seen one of his most recent posts? Now this SPECIFIC post is NOT about customer service per se. But it is about people. So yes, please think long and hard about the technology you seek to deploy. But never forget who will be interacting with your systems, and your customers.

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