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  • BizTalk Server 2009 - Architecture Options

    - by StuartBrierley
    I recently needed to put forward a proposal for a BizTalk 2009 implementation and as a part of this needed to describe some of the basic architecture options available for consideration.  While I already had an idea of the type of environment that I would be looking to recommend, I felt that presenting a range of options while trying to explain some of the strengths and weaknesses of those options was a good place to start.  These outline architecture options should be equally valid for any version of BizTalk Server from 2004, through 2006 and R2, up to 2009.   The following diagram shows a crude representation of the common implementation options to consider when designing a BizTalk environment.         Each of these options provides differing levels of resilience in the case of failure or disaster, with the later options also providing more scope for performance tuning and scalability.   Some of the options presented above make use of clustering. Clustering may best be described as a technology that automatically allows one physical server to take over the tasks and responsibilities of another physical server that has failed. Given that all computer hardware and software will eventually fail, the goal of clustering is to ensure that mission-critical applications will have little or no downtime when such a failure occurs. Clustering can also be configured to provide load balancing, which should generally lead to performance gains and increased capacity and throughput.   (A) Single Servers   This option is the most basic BizTalk implementation that should be considered. It involves the deployment of a single BizTalk server in conjunction with a single SQL server. This configuration does not provide for any resilience in the case of the failure of either server. It is however the cheapest and easiest to implement option of those available.   Using a single BizTalk server does not provide for the level of performance tuning that is otherwise available when using more than one BizTalk server in a cluster.   The common edition of BizTalk used in single server implementations is the standard edition. It should be noted however that if future demand requires increased capacity for a solution, this BizTalk edition is limited to scaling up the implementation and not scaling out the number of servers in use. Any need to scale out the solution would require an upgrade to the enterprise edition of BizTalk.   (B) Single BizTalk Server with Clustered SQL Servers   This option uses a single BizTalk server with a cluster of SQL servers. By utilising clustered SQL servers we can ensure that there is some resilience to the implementation in respect of the databases that BizTalk relies on to operate. The clustering of two SQL servers is possible with the standard edition but to go beyond this would require the enterprise level edition. While this option offers improved resilience over option (A) it does still present a potential single point of failure at the BizTalk server.   Using a single BizTalk server does not provide for the level of performance tuning that is otherwise available when using more than one BizTalk server in a cluster.   The common edition of BizTalk used in single server implementations is the standard edition. It should be noted however that if future demand requires increased capacity for a solution, this BizTalk edition is limited to scaling up the implementation and not scaling out the number of servers in use. You are also unable to take advantage of multiple message boxes, which would allow us to balance the SQL load in the event of any bottlenecks in this area of the implementation. Any need to scale out the solution would require an upgrade to the enterprise edition of BizTalk.   (C) Clustered BizTalk Servers with Clustered SQL Servers   This option makes use of a cluster of BizTalk servers with a cluster of SQL servers to offer high availability and resilience in the case of failure of either of the server types involved. Clustering of BizTalk is only available with the enterprise edition of the product. Clustering of two SQL servers is possible with the standard edition but to go beyond this would require the enterprise level edition.    The use of a BizTalk cluster also provides for the ability to balance load across the servers and gives more scope for performance tuning any implemented solutions. It is also possible to add more BizTalk servers to an existing cluster, giving scope for scaling out the solution as future demand requires.   This might be seen as the middle cost option, providing a good level of protection in the case of failure, a decent level of future proofing, but at a higher cost than the single BizTalk server implementations.   (D) Clustered BizTalk Servers with Clustered SQL Servers – with disaster recovery/service continuity   This option is similar to that offered by (C) and makes use of a cluster of BizTalk servers with a cluster of SQL servers to offer high availability and resilience in case of failure of either of the server types involved. Clustering of BizTalk is only available with the enterprise edition of the product. Clustering of two SQL servers is possible with the standard edition but to go beyond this would require the enterprise level edition.    As with (C) the use of a BizTalk cluster also provides for the ability to balance load across the servers and gives more scope for performance tuning the implemented solution. It is also possible to add more BizTalk servers to an existing cluster, giving scope for scaling the solution out as future demand requires.   In this scenario however, we would be including some form of disaster recovery or service continuity. An example of this would be making use of multiple sites, with the BizTalk server cluster operating across sites to offer resilience in case of the loss of one or more sites. In this scenario there are options available for the SQL implementation depending on the network implementation; making use of either one cluster per site or a single SQL cluster across the network. A multi-site SQL implementation would require some form of data replication across the sites involved.   This is obviously an expensive and complex option, but does provide an extraordinary amount of protection in the case of failure.

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  • New Supply Chain, S&OP, & TPM Analyst Reports from Gartner, IDC Now Available

    - by Mike Liebson
    Check out these analyst reports Oracle has recently made available for customers and partners on Oracle.com: Gartner:  MarketScope for Stage 3 Sales and Operations Planning  -  Gartner lead supply chain planning analyst, Tim Payne, discusses the evolving definition of S&OP, the Gartner S&OP maturity model, and recommendations for selecting S&OP technology solutions. Gartner: Vendor Panorama for Trade Promotion Management in Consumer Goods  -  Consumer goods analyst, Dale Hagemeyer, presents an overview of the TPM market, followed by an analysis of vendor offerings. IDC:  Perspective: Oracle OpenWorld 2012 — Supply Chain as a Focus  -  Supply chain analyst, Simon Ellis, discusses supply chain highlights from the October OpenWorld conference. Value Chain Planning highlights include the VCP product roadmap and demand sensing presentations by Electronic Arts (Demantra) and Sony (Demand Signal Repository). For a complete set of analyst reports, visit here.

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  • Learn about MySQL with the Authentic MySQL for Beginners course

    - by Antoinette O'Sullivan
    Learn about the MySQL Server and other MySQL products by taking the authentic MySQL for Beginners course. This course covers all the basics from MySQL download and installation, to relational database concepts and database design. This course is your first step to becoming a MySQL administrator. You can take this course through one of the following delivery types: Training-on-Demand: Start the class from your desk, at your base and within 24 hrs of registering. Read Ben Krug on Day 3 of his experience taking the MySQL for Beginners course Training-on-Demand option. Live-Virtual Class: Attend this live class from your own office - no travel required. Choose from a selection of events on the schedule to suit different timezones. Delivery languages include English and German. In-Class event: Attend this class in an education center. Events already on the schedule include:  Location  Date  Delivery Language  Mechelen, Belgium  14 January 2013  English  London, England  5 March 2013  English  Hamburg, Germany  25 March 2013  German  Munich, Germany  3 June 2013  German  Budapest, Hungary  5 February 2013  Hungary  Milan, Italy  11 February 2013  Italian  Rome, Italy  4 March 2013  Italian  Riga, Latvia  18 February 2013  Latvian  Amsterdam, Netherlands  21 May 2013  Dutch  Nieuwegein, Netherlands  18 February 2013  Dutch  Warsaw, Poland  18 February 2013  Polish  Lisbon, Portugal  25 March 2013  European Portugese  Porto, Portugal  25 March 2013  European Portugese  Barcelona, Spain  11 February 2013  Spanish  Madrid, Spain  22 April 2013  Spanish  Nairobi, Kenya  14 January 2013  English  Capetown, South Africa  22 July 2013  English  Pretoria, South Africa  22 April 2013  English  Petaling Jaya, Malaysia  28 January 2013  English  Ottawa, Canada  25 March 2013  English  Toronto, Canada  25 March 2013  English  Montreal, Canada 25 March 2013   English Mexico City, Mexico  14 January 2013   Spanish  San Pedro Garza Garcia, Mexico  5 February 2013  Spanish  Sao Paolo, Brazil  29 January 2013  Brazilian Portugese For more information on this or other courses on the authentic MySQL Curriculum, go to http://oracle.com/education/mysql. Note, many organizations deploy both Oracle Database and MySQL side by side to serve different needs, and as a database professional you can find training courses on both topics at Oracle University! Check out the upcoming Oracle Database training courses and MySQL training courses. Even if you're only managing Oracle Databases at this point of time, getting familiar with MySQL will broaden your career path with growing job demand.

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  • Building a Distributed Commerce Infrastructure in the Cloud using Azure and Commerce Server

    - by Lewis Benge
    One of the biggest questions I routinely get asked is how scalable Commerce Server is. Of course the text book answer is the product has been around for 10 years, powers some of the largest e-Commerce websites in the world, so it scales horizontally extremely well. One argument however though is what if you can't predict the growth of demand required of your Commerce Platform, or need the ability to scale up during busy seasons such as Christmas for a retail environment but are hesitant on maintaining the infrastructure on a year-round basis? The obvious answer is to utilise the many elasticated cloud infrastructure providers that are establishing themselves in the ever-growing market, the problem however is Commerce Server is still product which has a legacy tightly coupled dependency on Windows and IIS components. Commerce Server 2009 codename "R2" however introduced to the concept of an n-tier deployment of Microsoft Commerce Server, meaning you are no longer tied to core objects API but instead have serializable Commerce Entity objects, and business logic allowing for Commerce Server to now be built into a WCF-based SOA architecture. Presentation layers no-longer now need to remain on the same physical machine as the application server, meaning you can now build the user experience into multiple-technologies and host them in multiple places – leveraging the transport benefits that a WCF service may bring, such as message queuing, security, and multiple end-points. All of this logic will still need to remain in your internal infrastructure, for two reasons. Firstly cloud based computing infrastructure does not support PCI security requirements, and secondly even though many of the legacy Commerce Server dependencies have been abstracted away within this version of the application, it is still not a fully supported to be deployed exclusively into the cloud. If you do wish to benefit from the scalability of the cloud however, you can still achieve a great Commerce Server and Azure setup by utilising both the Azure App Fabric in terms of the service bus, and authentication services and Windows Azure to host any online presence you may require. The architecture would be something similar to this: This setup would allow you to construct your Commerce Services as part of your on-site infrastructure. These services would contain all of the channels custom business logic, and provide the overall interface back into the underlying Commerce Server components. It would be recommended that services are constructed around the specific business domain of the application, which based on your business model would usually consist of separate services around Catalogue, Orders, Search, Profiles, and Marketing. The App Fabric service bus is then used to abstract and aggregate further the services, making them available to the cloud and subsequently secured by App Fabrics authentication services. These services are now available for consumption by any client, using any supported technology – not just .NET. Thus meaning you are now able to construct apps for IPhone, integrate with Java based POS Devices, and any many other potential uses. This aggregation is useful, and forms the basis of the further strategy around diversifying and enhancing the e-Commerce experience, but also provides the foundation for the scalability we want to gain from utilising a cloud-based application platform. The Windows Azure application platform is Microsoft solution to benefiting from the true economies of scale in terms of the elasticity of the cloud. Just before the launch of the Azure Platform – Domino's pizza actually managed to run their whole SuperBowl operation from the scalability of Windows Azure, and simply switching back to their traditional operation the next day with no residual infrastructure costs. The platform also natively can subscribe to services and messages exposed within the AppFabric service bus, making it an ideal solution to build and deploy a presentation layer which will need to support of scalable infrastructure – such as a high demand public facing e-Commerce portal, or a promotion element of a brand. Windows Azure has excellent support for ASP.NET, including its own caching providers meaning expensive operations such as catalogue queries can persist in memory on the application server, reducing the demand on internal infrastructure and prioritising it for more business critical operations such as receiving orders and processing payments. Windows Azure also supports other languages too, meaning utilising this approach you can technically build a Commerce Server presentation layer in Java, PHP, or Ruby – or equally in ASP.NET or Silverlight without having to change any of the underlying business or Commerce Server implementation. This SOA-style architecture is one of the primary differentiators for Commerce Server as a product in the e-Commerce market, and now with the introduction of a WCF capability in Commerce Server 2009/2009 R2 the opportunities for extensibility of the both the user experience, and integration into third parties, are drastically increased, all with no effect to the underlying channel logic. So if you are looking at deployment options for your e-Commerce application to help support demand in a cost effective way. I would highly recommend you consider looking at Windows Azure, and if you have any questions in-particular about this style of deployment, please feel free to get in touch!

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  • ArchBeat Link-o-Rama for November 28, 2012

    - by Bob Rhubart
    Oracle BPM and Oracle Application Development Framework (ADF) | Dan Atwood Oracle ACE Dan Atwood shares an excerpt from "Oracle BPM and ADF (Part 1)," part of Avio Consulting's new self-paced online Oracle BPM Developer Workshop training. BPEL and Fire-and-Forget Web Services | Lonneke Dikmans Oracle ACE Director Lonneke Dikmans shares two use cases to illustrate the use of fire-and-forget web services. Backup and Recovery of an Exalogic vServer via rsync | Donald "On Exalogic a vServer will consist of a number of resources from the underlying machine," says the man known only as Donald. "These resources include compute power, networking and storage. In order to recover a vServer from a failure in the underlying rack all of these components have to be thoughts about. This article only discusses the backup and recovery strategies that apply to the storage system of a vServer." Making Architecture Matter | Harald Wesenberg and Einar Landre "As Architects, we want our architecture to matter. We want projects to implement our grand designs, one little step at a time, with each piece fitting perfectly into the big puzzle that is software architecture," say authors Harald Wesenberg and Einar Landre. "But reality is a bit trickier." Thought for the Day "A distributed system is one in which the failure of a computer you didn't even know existed can render your own computer unusable." — Leslie Lamport Source: SoftwareQuotes.com

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  • Wondering What to Expect from Master Data Management at OpenWorld 2012? Hold On to Your Seats…

    - by Mala Narasimharajan
    The Countdown begins – just 23 days till OpenWorld hits San Francisco. Oracle OpenWorld 2012 for MDM promises to be chock full of interesting sessions, specifically focused on our customers. We’ve made sure that our sessions are balanced between product information, strategy and real world stories and last but certainly not least - lessons learned – straight from our customers. Attendee / Presenters Toolkit Oracle Master Data Management FOCUS ON DOCUMENT – For all MDM sessions at OOW - where and when Oracle Schedule Builder – use search terms such as : MDM, master data, customer hub, product hub and master data management Oracle Music Festival - AMAZING Line up!!  Oracle Customer Appreciation Night –NOT TO BE MISSED!! Oracle OpenWorld LIVE On-Demand Stay on top of all that’s OpenWorld – when it comes to MDM. We’ll be posting not-t- miss sessions and blogs on what our customer lineup will be like at the big show. Look forward to seeing you at OOW – and in case you didn’t get approval to attend- take advantage of our virtual on-demand conference. See you at OpenWorld 2012 ! 

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  • Database vs Networking

    - by user16258
    I have completed my diploma in (IT) and now pursuing degree, i am in last semester of my B.E(I.T). I want to do specialization either in Database(oracle) or in Networking(cisco). Which one of two will be in more demand in near future, i know it's all about interest but still i would like to know your opinion. Most of people say that a network engineer is never paid as better as a programmer or a DBA, and few says they do get paid well. What would be the scope if i clear my CCNA and CCNP exams, or either OCA & OCP exams, what would be more rewarding. Also i have read somewhere that most of the task of DBA will be automated so in future demand of a DBA will reduce. I would also like to hear from Network engineers what's the scenario out there in India. Thanks

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  • Shaping the Future of Power

    - by caroline.yu
    In an energy marketplace that continues to evolve, gain insight into how utility executives increasingly confront the challenges of preparing their workers, regulators and customers for a period of volatility and promise. This free on-demand Web cast, sponsored and underwritten by Oracle Utilities, will provide you with an executive-level view of what it means and takes to be a utility leader. By viewing this Web cast, you will hear: NRG's CEO David Crane weighing in on next-gen nuclear, generation portfolio diversity, and what it's like to live through (and thrive in) a hostile takeover attempt EPRI's Clark Gellings, the father of demand side management, outlining the coming trends marrying technology with customer energy consumption patterns CEO Ralph Izzo discussing PSEG's low-carbon emissions strategy, commitment to solar power development, and pursuit of reliability through infrastructure investment. To view this Web cast, please follow this link.

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  • New Coherence 3.6 Oracle University Course

    - by cristobal.soto(at)oracle.com
    The new "Oracle Coherence 3.6: Share and Manage Data in Clusters" course is now available through Oracle University. This new course was completed by the Curriculum Development team and the First Global Teach delivered by OU was a huge success, receiving very positive reviews from attendees. See the Course Page on education.oracle.com for course details and to view scheduled training. To request a course you can register your demand for the course (i.e need for future events) via the Course Page: Click the "View Schedule" link on the page for either the Instructor-Led Training (ILT) or the Live Virtual Class (LVC) Then click the "register a request" link in the middle of the page towards the bottom. You can register the demand with details on the preference such as event date, region, location, etc. After which, respective schedulers in the region will be notified. The regional schedulers will then take the request forward.

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  • ArchBeat Link-o-Rama for November 21, 2012

    - by Bob Rhubart
    Fault Handling and Prevention - Part 1 | Guido Schmutz and Ronald van Luttikhuizen In this technical article, part one of a four part series, Oracle ACE Directors Guido Schmutz and Ronald van Luttikhuizen guide you through an introduction to fault handling in a service-oriented environment using Oracle SOA Suite and Oracle Service Bus. One Stop Shop for Oracle Webcasts Webcasts can be a great way to get information about Oracle products without having to go cross-eyed reading yet another document off your computer screen. Oracle's new Webcast Center offers selectable filtering to make it easy to get to the information you want. Yes, you have to register to gain access, but that process is quick, and with over 200 webcasts to choose from you know you'll find useful content. Oracle on Oracle: Is that all? (Identity Management)| Darin Pendergraft Darin Pendergraft shares a discussion with Jaime Cardoso aboutthe latter's experience with Oracle's IDM products. What's particularly interesting is that the discussion grew out of Jaime's highly critical comment that Darin missed important pointsabout those products in an earlier interview Chirag Andani. If that ain't social engagement, I don't know what is. I.T. Chargeback : Core to Cloud Computing | Zero to Cloud "While chargeback has existed as a concept for many years (especially in mainframe environments), it is the move to this self-service model that has created a need for a new breed of chargeback applications for cloud," says Mark McGill. "Enabling self-service without some form of chargeback is like opening a shop where all of the goods are free." New Self-paced Online Oracle BPM 11g Developer Training | Dan Atwood Oracle ACE Dan Atwood of Avio Consulting shares a lot of information about a new Oracle BPM 11g Developer Workshop. JPA SQL and Fetching tuning ( EclipseLink ) | Edwin Biemond Oracle ACE Edwin Biemond's post illustrates how to "use the department and employee entity of the HR Oracle demo schema to explain the JPA options you have to control the SQL statements and the JPA relation Fetching." Thought for the Day "Team development is like a birthday cake. Everybody gets a piece." — Assaad Chalhoub Source: SoftwareQuotes.com

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  • Show Notes: Getting Past the Cloud Hype

    - by Bob Rhubart
    This week’s ArchBeat podcast features an unvarnished bit of conversation culled from a recent virtual meet-up. These meet-ups are informal conversations among architects, many of who have participated in previous ArchBeat programs. There’s no prearranged topic, so the participants talk about whatever is on their minds. The most recent meet-up included Oracle ACE Director Ran Batra, director of cloud computing product development with AT&T, and Daniel Templeton, principal product manager for Oracle Grid Engine, and the man behind Dan T’s GridBlog. The conversation took place at the end of the year – and the end of the decade – a time when most tech publications feature their predictions for the coming year.  I wanted a different spin on that theme, so I asked Ron and Dan to talk about the technologies about which they weren’t all that optimistic.   I found that ten-minute chunk of conversation particularly interesting, so that’s what you’re going to hear this week. Listen Get Social If you have questions or comment for Ron and/or Daniel you can connect via the following: Ron Batra Blog | Twitter | LinkedIn | Oracle Mix | Oracle ACE Profile Daniel Templeton Blog | Twitter | LinkedIn Coming Up Oracle ACE Director Debra Lilley talks about her role in the UKOUG’s development group and that group’s collaboration with Oracle on Oracle Fusion Applications. Dr Frank Munz, author of Middleware and Cloud Computing: Oracle Fusion Middleware on Amazon Web Services and Rackspace Cloud. Stay tuned: http://feeds2.feedburner.com/OtnArch2ArchRSS   del.icio.us Tags: oracle,oracle technology network,archbeat,cloud computing,software architect,podcast Technorati Tags: oracle,oracle technology network,archbeat,cloud computing,software architect,podcast

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  • Data Import Resources for Release 17

    - by Pete
    With Release 17 you now have three ways to import data into CRM On Demand: The Import Assistant Oracle Data Loader On Demand, a new, Java-based, command-line utility with a programmable API Web Services We have created the Data Import Options Overview document to help you choose the method that works best for you. We have also created the Data Import Resources page as a single point of reference. It guides you to all resources related to these three import options. So if you're looking for the Data Import Options Overview document, the Data Loader Overview for Release 17, the Data Loader User Guide, or the Data Loader FAQ, here's where you find them: On our new Training and Support Center, under the Learn More tab, go to the What's New section and click Data Import Resources.

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  • February OTN Member Offers

    - by Cassandra Clark
    This month we have a lot of NEW book discounts and another from Oracle Store. See full list below or go right to OTN Member Discount Page to get codes. Books Discounts - Apress Offers - 25% off eBooks bought @ apress.com. Book of the Month - Pro Oracle Database 11g Administration. Pearson - 35% off and free shipping in US C# 4.0 Unleashed Multicore Application Programming Oracle Press - 40% off and sample chapters of following titles. Oracle Streams 11g Data Replication JavaFX, A Beginner's Guide Oracle CRM on Demand Embedded Analytics Oracle CRM On Demand Combined Analyses Packt Publishing - 20% off print and 45% off ebook of below Oracle APEX titles. Oracle APEX 4.0 Cookbook Oracle Application Express 4.0 with Ext JS Oracle Application Express 3.2 - The Essentials and More Oracle Application Express Forms Converter Manning - 40% off all formats of books below: • The Joy of Clojure • Specification by Example  Manning is also offering a book excerpt and 42% off all formats of the following titles: • Portlets in Action • Tuscany SCA in Action                                                                   Oracle Store - OTN Member Exclusive: 15% off Oracle Open Office Enterprise Edition at Oracle Store To get discount codes please visit the OTN Member Discount Page.

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  • SSMS hanging without error when connecting to SQL

    - by Rob Farley
    Scary day for me last Thursday. I had gone up to Brisbane, and was due to speak at the Queensland SQL User Group on Thursday night. Unfortunately, disaster struck about an hour beforehand. Nothing to do with the recent floods (although we were meeting in a different location because of them). It was actually down to the fact that I’d been fiddling with my machine to get Virtual Server running on Windows 7, and SQL had finally picked up a setting from then. I could run Management Studio, but it couldn’t connect at all. No error, it just seemed to hang. One of the things you have to do to get Virtual Server installed is to tweak the Group Policy settings. I’d used gpupdate /force to get Windows to pick up the new setting, which allowed me to get Virtual Server running properly, but at the time, SQL was still using the previous settings. Finally when in Brisbane, my machine picked up the new settings, and caused me pain. Dan Benediktson describes the situation. If the SQL client picks up the wrong value out of the GetOverlappedResult API (which is required for various changes in Windows 7 behaviour), then Virtual Server can be installed, but SQL Server won’t allow connections. Yay. Luckily, it’s easy enough to change back using the Group Policy editor (gpedit.msc). Then restarting the machine (again!, as gpupdate /force didn’t cut it either, because SQL had already picked up the value), and finally I could reconnect. On Thursday I simply borrowed another machine for my talk. Today, one of my guys had seen and remembered Dan’s post. Thanks, both of you.

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • What are basic programming directions? [closed]

    - by Goward Gerald
    What are basic programming directions? Can you please list them and give a brief review of each? Would be nice to have a list for each direction (web-development/*enterprise*/standalone/*mobile*/etc, correct me if I skipped something) like this: 1). Most popular languages of this direction (php for web, objective C for iOS mobile development etc) 2). It's demand on market (from 0 to 5, subjective) 3). How much tasks differ (do you always create same-of-a-kind programs which are like clones of each oother or projects change and you often get to create something interesting, new and fresh?) 4). Freelance demand (from 0 to 5) 5). Fun factor (from 0 to 5, totally subjective but still write it please) Thanks!

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  • SSMS hanging without error when connecting to SQL

    - by Rob Farley
    Scary day for me last Thursday. I had gone up to Brisbane, and was due to speak at the Queensland SQL User Group on Thursday night. Unfortunately, disaster struck about an hour beforehand. Nothing to do with the recent floods (although we were meeting in a different location because of them). It was actually down to the fact that I’d been fiddling with my machine to get Virtual Server running on Windows 7, and SQL had finally picked up a setting from then. I could run Management Studio, but it couldn’t connect at all. No error, it just seemed to hang. One of the things you have to do to get Virtual Server installed is to tweak the Group Policy settings. I’d used gpupdate /force to get Windows to pick up the new setting, which allowed me to get Virtual Server running properly, but at the time, SQL was still using the previous settings. Finally when in Brisbane, my machine picked up the new settings, and caused me pain. Dan Benediktson describes the situation. If the SQL client picks up the wrong value out of the GetOverlappedResult API (which is required for various changes in Windows 7 behaviour), then Virtual Server can be installed, but SQL Server won’t allow connections. Yay. Luckily, it’s easy enough to change back using the Group Policy editor (gpedit.msc). Then restarting the machine (again!, as gpupdate /force didn’t cut it either, because SQL had already picked up the value), and finally I could reconnect. On Thursday I simply borrowed another machine for my talk. Today, one of my guys had seen and remembered Dan’s post. Thanks, both of you.

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  • finding a WUXGA or matte laptop

    - by John Paul Cook
    UPDATED: HP still sells 17" WUXGA laptops - details in the new paragraph at the end. Lenovo, Dell, Sony and Sager do not sell a 1920x1200 (WUXGA) laptop. I understand that manufacturers provide what there is market demand for. I also understand that HDTV and the 1080p standard is heavily influencing both monitor and laptop screen resolutions. But I do not understand why there is so little demand for a WUXGA laptop. Nor do I understand the popularity of glossy displays. I really don't like to look...(read more)

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  • Nucleus Research: Oracle Fusion CRM is a CRM Leader

    - by Richard Lefebvre
    Nucleus Research published their updated CRM Technology Value Matrix – Second Half 2012.  The Value Matrix evaluates CRM vendors on functionality and usability which they consider the core indicators in an application’s ability to deliver initial ROI and value over time.  Oracle Fusion CRM is in the “Leader” quadrant.  CRM On Demand enters the “Leader” quadrant with the release of version 20 delivering continued investment in Oracle CRM On Demand.   Oracle Siebel CRM is in the “Expert” quadrant.  RightNow continues to be placed in the “Facilitator” quadrant.  The full report is available in the CRM section of the Industry Analyst Reports page on Oracle.com  -  Industry Analyst Relations Web site.

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  • Count function on tree structure (non-binary)

    - by Spevy
    I am implementing a tree Data structure in c# based (largely on Dan Vanderboom's Generic implementation). I am now considering approach on handling a Count property which Dan does not implement. The obvious and easy way would be to use a recursive call which Traverses the tree happily adding up nodes (or iteratively traversing the tree with a Queue and counting nodes if you prefer). It just seems expensive. (I also may want to lazy load some of my nodes down the road). I could maintain a count at the root node. All children would traverse up to and/or hold a reference to the root, and update a internally settable count property on changes. This would push the iteration problem to when ever I want to break off a branch or clear all children below a given node. Generally less expensive, and puts the heavy lifting what I think will be less frequently called functions. Seems a little brute force, and that usually means exception cases I haven't thought of yet, or bugs if you prefer. Does anyone have an example of an implementation which keeps a count for an Unbalanced and/or non-binary tree structure rather than counting on the fly? Don't worry about the lazy load, or language. I am sure I can adjust the example to fit my specific needs. EDIT: I am curious about an example, rather than instructions or discussion. I know this is not technically difficult...

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  • New MyOracleSupport (MOS)Interface Coming 13 July 2012

    - by user793553
    On July 13, 2012, we plan to upgrade the My Oracle Support HTML-based user interface (UI) with additional functionality that will allow those users remaining on the Flash-based user interface to switch over to the HTML version. Our goal is to provide a single-online support portal so that all My Oracle Support users can benefit from the same features and functionality. Prior to July 13, 2012, users of Oracle On Demand, Oracle CRM On Demand, Taleo, and Oracle Configuration Manager should continue accessing the My Oracle Support Flash-based user interface. After July 13, 2012, the above features and functionality to support these users will be available on the HTML interface. All other users of My Oracle Support can make the switch now. Benefits of using the HTML-based user interface include: Streamlined, three-step process for initiating new Service Requests (SRs) Single, consistent workflow for both hardware and software incidents Enhanced personalization and filtering within the user interface New accessibility features (enabling screen readers, large fonts, etc.) Additionally, please note Internet Explorer 6 (IE6) will no longer be supported. For further information, please check Doc ID 1385682.1

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  • What should I think about when switching from Python to Java?

    - by Nick Rosencrantz
    I was a Java developer in the early 2000s, switched to Python in 2008 and now Iäm working in Java again. Is there anything special you think I should keep in mind when going back to a Java environment? I used to work with EJB 1.0, I didn't work with EJB 2.0 and now we have JPA instead. I'm comfortable programming in Java and my new job with Java is much better than my Python job even though Python is my favorite language the tools and others things about my Java job makes it much better. I found when I searched jobs that demand for Java developer was much greater than demand for Python programmers- do you have a similar experience? Thank you

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  • Database Insider - September 2012 issue

    - by Javier Puerta
    The September issue of the Database Insider newsletter is now available. (Full newsletter here) IT ROI CENTER - Oracle Exadata IT ROI Center: Next Steps for Transforming Your BusinessVisit Oracle’s IT ROI Center to discover how customers are using Oracle Exadata to improve efficiency, increase service levels, raise employee productivity, and enable faster time to market—all with lower IT costs CUSTOMER BUZZ 30 Times Performance Improvement at P&G with Oracle Exadata BNP Paribas Runs Global Trading 17 Times Faster with Oracle Exadata Banco Santander (Brasil) S.A. Transforms Data Center with Oracle Exadata FEATURED TRAINING On Demand Training: Oracle Exadata Database Machine Learn about Oracle Exadata Database Machine today using Oracle University’s video streaming training on demand. View a free sample video of the Oracle Exadata Database Machine course. 

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  • 'ACT On' Middleware Consolidation and Innovation Program Launch Webcast Thursday June 5, 2014 - 10am BST / 11am CET / 12am EET

    - by Cinzia Mascanzoni
    We are launching a Demand Generation Program under the Oracle 'ACT On' brand to enable you to help your partners and customers benefit from one integrated Middleware stack to better address today's new IT Challenges. We will work with you to drive demand for your partners to deploy consolidated Middleware environments with one integrated red Stack from Database to Middleware solutions running on engineered systems like Oracle Database Appliance or Exalogic. The opportunity for VADs is to: Build on the strength of FMW which has a significant share of the total Oracle revenue in EMEA Sell more FMW licenses to existing customers Add Systems to deals to grow the value Join us on June 5th, 10am BST / 11am CET / 12am EETFor details on how to join, click here

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