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• Vista failing to load after apparently being repaired

  - by Joomaz

  Hi, I apologise if I'm a litre vague and can give more info if needed. My vista machine has been working fine until today when I tried booting it. Vista loads showing the loading bar then goes to a black screen with the cursor on which you can move. It then remains like this for several minutes, during this time the computer doesn't sound like it's doing much, it is relatively quiet. Finally the welcome screen appears. It stays on this for several minutes again and the computer reboots. This keeps happening and the machine fails to load in safe mode - the same happens. I booted the pc with the vista disk in and ran repair your computer and used the system repair. It took about 20 minutes saying it was repairing damaged giles. I booted the pc again and the same happened. I loaded the pc with yeh vista disk again and chose repair my computer again. System repair seemed to run automatically this time and agian it did the same. I rebooted and the problem persisted. I then tried system restore to a few days ago. After half a hour as it finished it said it failed due to a portion being corrupt. I am really not sure what to do now. Any advice appreciated!

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• W2K INACCESSIBLE_BOOT_DEVICE, with System Commander

  - by Gary Kephart

  I have a system that was originally had Win NT. I added System Commander (SC7) and then added W2K. The relevant partitions are: 0 - Primary - MultiFAT (Has Win NT, mapped to C:) 1 - Extended - with many logical partitions: 1.1 NTFS which has W2K and is mapped to D: 1.2 other logical partitions which are irrelevant to this D: was getting full. It needed room for virus definitions and Windows upgrades. In the past, I had simple used SC7 to resize D: without problems. So I did it again this time. However, upon finishing, I got the message "Unable to create partition". It also marked the partition as unformatted. I checked that the files on the disk were still there using SC7's Partition Explorer, and they were there. I continued and the system managed to boot up fine anyways. Then I rebooted the system again. This time, I got a message saying "INACCESSIBLE_BOOT_DEVICE". I went back in to SC7 and to Partition Commander, and it was still saying that the partition was unformatted but the Partition Explorer still showed the files on the system. I finally decided to resize the partition again, figuring that this would force a rewrite of the partition information. That seemed to work, until I had to reboot again. Now I can't see the files using Partition Explorer, and the Resize button is now disabled. What now?

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• Ubuntu 12.04 compiz - disable all compiz plugin - empty screen

  - by gotqn

  A lots of thanks to terdon who spent so many time on this and finally solve the issue. A friend of mine has installed on my new machine Ubuntu 12.04 (I have always been windows user and have no experience with Linux). I started to watch some tutorial about how to make 'Rotated Cube' using 'Compiz',but the cube appears in the form of a list (only two slides). I have thought this could be result of my video cards (only two - one from the processor and one from the motherboard) and they can not support this options. Anyway, I have decided to disable all compiz plugins and options because my friend has set some, and I started to think there is some misunderstanding between the plugins. After, that I got only empty screen(no menu, no icons, anything) and can do nothing. How to fix this? EDIT: When I remove the compiz stuffs (from the console), the menu is shown again. Then I install the compiz again (some of the effect are still not working). After restart or log out/in the menu is hidden again. I suppose that there are some settings that I've broken but they are saved somewhere in the system and remove the compiz do not deleted them and as a result they are activated after compiz is installed again and the PC is restarted?

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• I am under DDoS. What can I do?

  - by Falcon Momot

  This is a Canonical Question about DoS and DDoS mitigation. I found a massive traffic spike on a website that I host today; I am getting thousands of connections a second and I see I'm using all 100Mbps of my available bandwidth. Nobody can access my site because all the requests time out, and I can't even log into the server because SSH times out too! This has happened a couple times before, and each time it's lasted a couple hours and gone away on its own. Occasionally, my website has another distinct but related problem: my server's load average (which is usually around .25) rockets up to 20 or more and nobody can access my site just the same as the other case. It also goes away after a few hours. Restarting my server doesn't help; what can I do to make my site accessible again, and what is happening? Relatedly, I found once that for a day or two, every time I started my service, it got a connection from a particular IP address and then crashed. As soon as I started it up again, this happened again and it crashed again. How is that similar, and what can I do about it?

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• Windows XP corrupts registry every several hours

  - by Ilya Kazakevich

  There is a Dell XPS 400 with Windows Media Center installer. It is installed on RAID (Intel Matrix Storage) which is built-in chipset south bridge. Raid has two 150 Gb WDC drivers connected as mirror. All drivers and updates are installed( sp3 and so on). A week ago PC changed its video mode to 256 colors (like VESA mode) and after several moments I got BSOD: c000021a: 0xc0000005 Doctor watson did not create dump although it is installed as default debugger. After reboot it said that config file is missing or corrupted. So, I boot to recovery console and found that registry file (config) is so small. I've replaced it with one from recovery point and windows booted sucessfully. But after about 3 hrs -- it has crashed again in the same wat! I look in event viewer: is said that Explorer.exe failed to open \global??\DLIAFS. I look in winobj, and found that it is a device. I made "deny from everyone" for this device ACL, and after several hours my windows crashed. I restored registry, boot again and there was no error about DLIAFS. I did full chkdsk and it did not found anything bad. But I found event about error paging to \Harddrive1\D. I do not have pagefile there, but I thought I should check my disk again. Unfortunatelly I cannt use smart tools for RAID, but I downloaded latest software from Intel (it can do the same things like RAID bios can but from windows). It verified my disks, found some errors, fix them, than I rebooted. And it crashed again. I am lost. What (except kernel debugging) could be done here? Thanks

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• Windows XP corrupts registry every several hours

  - by Ilya Kazakevich

  There is a Dell XPS 400 with Windows Media Center installer. It is installed on RAID (Intel Matrix Storage) which is built-in chipset south bridge. Raid has two 150 Gb WDC drivers connected as mirror. All drivers and updates are installed( sp3 and so on). A week ago PC changed its video mode to 256 colors (like VESA mode) and after several moments I got BSOD: c000021a: 0xc0000005 Doctor watson did not create dump although it is installed as default debugger. After reboot it said that config file is missing or corrupted. So, I boot to recovery console and found that registry file (config) is so small. I've replaced it with one from recovery point and windows booted sucessfully. But after about 3 hrs -- it has crashed again in the same wat! I look in event viewer: is said that Explorer.exe failed to open \global??\DLIAFS. I look in winobj, and found that it is a device. I made "deny from everyone" for this device ACL, and after several hours my windows crashed. I restored registry, boot again and there was no error about DLIAFS. I did full chkdsk and it did not found anything bad. But I found event about error paging to \Harddrive1\D. I do not have pagefile there, but I thought I should check my disk again. Unfortunatelly I cannt use smart tools for RAID, but I downloaded latest software from Intel (it can do the same things like RAID bios can but from windows). It verified my disks, found some errors, fix them, than I rebooted. And it crashed again. I am lost. What (except kernel debugging) could be done here? Thanks

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• Linux Uninstalling errors

  - by Zack

  I want to uninstall back-track 5 so I deleted the partitions for back-track os. After deleting the partition that used to be for back-track becomes free space as in picture. But I can't delete that partition nor creating a new partition. I used G-Parted from hiren boot cd but it says there is no partition table, you need to create a partition table. But actually I have 5 partitions already. And I thought of restarting might fix it. But after showing post screen my laptop show grub error. I don't know what to do, and I tried to install back-track again to fix the problem but it also says that i do not have any partitions. I can only boot windows by passing through hiren boot cd. But most of the time My computer is not recognizing the external dvd drive, nor the internal so i have to restart again and again, hoping to catch the time computer recognize the dvd drive. Can I change the boot loader to correct the grub error? SOLVED : I have solved the grub error by writing MBR again by using EasyBCD But I still have the format error.

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• Lucid Lynx login issue

  - by Bart Silverstrim

  Recently upgraded from Karmic to Lynx. Upgrade seemed to go well, no noticeable issues. I logged in, and my window manager wasn't starting. An application would appear, but sans control buttons and border, so figured the windows manager needed to be given a swift kick. Opened a web browser and a quick google had me run "metacity --replace &" and everything popped up. I re-ran the Compiz configuration tool to enable my rotating desktop cube to the way I liked it, and had to reconfigure my desktop switcher to the right number of desktops (although the first time I ran it, it crashed on the panel and reloaded...odd, but once it relaunched it seemed fine.) Today I installed updates, rebooted and logged in for the second time since my upgrade. Again, the window manager was dead, and my compiz settings were gone, and the workspaces were set back to four (and when I clicked on the preferences to change them, it crashed on the panel and reloaded again). Resetting everything made things look somewhat normal again. I'm guessing it'll work until I reboot again. Googling around isn't turning up similar complaints about Lucid Lynx and the window manager. Before I go deleting preference files, anyone else know of this kind of issue and what could be done about it? Or should I start taking the stab in the dark approach of deleting preference files hoping one of them is corrupt or has something unsupported in it that's throwing LL for a loop?

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• "Error: Unknown error" when trying to start virtual machine from VMware server

  - by slhck

  Problem We are running VMware Server 2.0.0 build-116503 on a Ubuntu 10.04 LTS server. There is a virtual machine installed, running Lotus Domino on Windows Server 2003. Ever since a sudden power failure last week, the virtual machine won't properly start up. When I run the command: vmrun -T server -h https://127.0.0.1:8333/sdk -u root -p jk2x2208 start "[standard] lotus/test.vmx" … after 30 seconds it displays: Error: Unknown error That's about everything I get. I know the command is right, since that's what we've used all the time. This has happened last Saturday after a scheduled backup shutdown, and somehow I was able to start it again. This week, it happened again, and I can't get it back up. Occasionally, I also get: Error: Cannot connect to the virtual machine When I get this, and I run the start command, it seemingly works. Why is this so random? Which configuration could have been messed up? What I've tried / other info I already shut down VMware itself with /etc/init.d/vmware stop. This works. I tried to start VMware again with /etc/init.d/vmware start. It complains that it's "not configured", which is why I had to rm /etc/vmware/not_configured, and then try to start again. There have been no software updates on the machine, and no configuration changes

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• Microsoft Word 2007 restarts the installer upon exiting on Windows XP

  - by leeand00

  A user complained that they were having issues with MS Office 2007, and that the installation / configuration dialog kept appearing. I already tried uninstalling Office 2007 and I ended up needing to use the Microsoft Fix It package to uninstall it, since using the control panel failed. I close Microsoft Word. The Installer for Microsoft Office inexplicably opens. I then get a dialog that says I need to reboot. So I restart... Start Microsoft Word, Word starts up, and everything appears to be fine. I close word, and nothing much happens this is on the administrator account. I think everything is fixed so I call the user over to come try their account out. We login as the user, and the user tries to open a document in Word. The Configuration Progress Window reappears. It runs...and then Word appears. I close it and it appears to work, no window. I open it again and the Configuration Progress window appears yet again... Then Word opens up again, if I exit out and open up again I get the same Configuration Progress window. I have no idea what is causing the Configuration Progress Window to come up.. Update: I attempted to install two updates: Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2687400) Update for the 2007 Microsoft Office System (KB967642) Both of these updates failed. Update: I attempted to install KB967642 manually and it failed.

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• VMWare steals IP addresses

  - by Ishan Amin

  I'm having a peculiar problem, that I think I have narrowed down to VMware. For the past one year, every once in a while we lose internet connection and not all users (about 10 users) go down at the same time, its usually one-by-one. First someone will call me and say "Internet is down" and then we would go reset the router and modem and switch and it would be working again for a while, then go down again without any pattern or replicatable sequence. We'd go repeat the steps again to get everyone in the office running again. We called our Internet Service Provider and they constantly say, We see your modem and we see your router and from thier end everything is OK. we replaced our router and switch and modem, twice! Last friday, it dawned upon me, that everytime we turn on a VMware machine, this sequence of taking everyone down starts, which also explains the message that my users get for "IP Conflict Found" So we do alot of VMware testing and lo and behold, it takes my Internet down. My Yahoo and Gtalk would continue working but www is down when the VMware machines are started. I do use bridged networking to all the VMware machines, but I dont know what else to set it at. now, sorry for this long rambling but anyone have any clue on how to stop this? thanks IA

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• A single AD user can't log into a single Mac bound to the domain (DirectoryServices error). How can I resolve this?

  - by Ben Wyatt

  On our campus, we have about 60 Macs joined to our Active Directory domain. Most users have no problems logging into Macs, as long as their accounts are configured correctly. However, we have one particular user who is unable to log in to just some of the Macs. He has no problem with most of them, but there is one group of them (all built from the same image) that he can't log in to. The machine in question is running OS X 10.6.2. The relevant entries from secure.log are below, with the hostname and username redacted. Aug 16 10:32:43 hostname SecurityAgent[4411]: Could not get the user record for username from DirectoryServices. Aug 16 10:32:43 hostname SecurityAgent[4411]: Will sleep 1 seconds and try again (retryCount = 4) Aug 16 10:32:44 hostname SecurityAgent[4411]: Could not get the user record for username from DirectoryServices. Aug 16 10:32:44 hostname SecurityAgent[4411]: Will sleep 2 seconds and try again (retryCount = 3) Aug 16 10:32:46 hostname SecurityAgent[4411]: Could not get the user record for username from DirectoryServices. Aug 16 10:32:46 hostname SecurityAgent[4411]: Will sleep 4 seconds and try again (retryCount = 2) Aug 16 10:33:10 hostname SecurityAgent[4411]: Could not get the user record for username from DirectoryServices. Aug 16 10:33:10 hostname SecurityAgent[4411]: Will sleep 8 seconds and try again (retryCount = 1) Aug 16 10:33:18 hostname SecurityAgent[4411]: User info context values set for username Aug 16 10:33:18 hostname SecurityAgent[4411]: unknown-user (username) login attempt PASSED for auditing Everything I've found online suggests that our use of Mobile Accounts is causing the issue. I turned that feature off, but I still can't log in as that user. id returns a record for his account, and nothing looks out of the ordinary. Has anyone here run into this before?

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• New SSD, is the MBR broken? DISK BOOT FAILURE

  - by Shevek

  I've been running Windows 7 on a WD 500gb SATA single drive, single partition setup for some time with no issues. I've just installed a new Kingston V Series 64gb SSD and performed a clean install of Win7 to it, deleting the partitions on the 500gb and using that as a data drive. All was well for a few reboots but then I started to get "DISK BOOT FAILURE, INSERT SYSTEM DISK AND PRESS ENTER" messages. If I put the Win7 install DVD back in the drive it boots fine. Tried a clean install again, after replacing SATA cables and swapping SATA ports, with a complete partition wipe of both drives. Again, rebooted fine a few times then back with the "DISK BOOT FAILURE" error. Looked on the web and found some discussions about it so I then started from scratch again. This time I wiped the MBR on both drives using MBRWork, disconnected the 500gb and reinstalled to the SSD. Removed the install DVD and installed all the drivers which involved many reboots, all with no problem. To make sure I also did a few cold boots as well. Reconnected the 500gb, initialised, partitioned and formatted it. Copied data to it and did some more reboots and shutdowns. All was ok. Then out of the blue comes another "DISK BOOT FAILURE" and again, if the Win7 install DVD is in the drive it boots fine. So, is the SSD a bad'un? TIA UPDATE: It was a BIOS issue! I found a hidden away option for HDD boot order, which was separate from the usual HDD/CDRom/FDD boot order option. The WD was set to boot before the SSD... Swapped them round and all is well. Still don't understand how it worked at first though... Thanks Solaris

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• My Windows 7 has suddenly stopped displaying Unicode symbols

  - by Felix Dombek

  For some strange reason, my computer suddenly doesn't show certain unicode characters anymore! I have no idea what happened. Affected applications include Windows Explorer (should be Japanese characters), Google Chrome (should be a heart), and Winamp (should be stars): Russian, German etc. characters are displayed normally. Chrome also displays Japanese script on websites, but not in the GUI. How can I fix it? Update: I have tried to use System Restore to fix it. I needed to go back in time quite a while because the most recent restore points didn't solve it so I used one from the middle of November. After that restore, Unicode symbols were displayed again. Then I updated my system with Windows Update again because those were removed during the restore. After that, the error occurred again! I then did a restore to a point before my new updates, but the error persists, and the old restore point (which I used before) is gone and there are currently no other snapshots of the system. Any suggestions on what to do now? Update 2: I could find a workaround: Control Panel ? Region and Language ? Administration ? Change Language for Unicode-incompatible programs to Japanese (Japan). All mentioned programs display their symbols correctly again. However, I don't consider this a fix because these programs are not usually Unicode-incompatible, and it also leads to some (non-serious) artifacts in some programs. I still welcome an answer that tells me what went wrong here and how to fix the issue.

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• Understanding how IE's SmartScreen works

  - by Kevin Donn

  Today I downloaded an update to our mail server on my dev machine using IE9 on Win7 Pro. I directed IE to save the file on our server's shared drive so I could install it later. When the download finished, IE showed a red banner at the bottom and said that, ".exe is not commonly downloaded and could harm your computer." There were three buttons, "Delete", "Actions", and "View downloads". I selected "Actions" just because I had never seen this before. It showed a "SmartScreen Filter" dialog basically giving three choices: "Don't run this program (recommended)", "Delete program", and "Run anyway". I just canceled the dialog because I didn't want to run it in the first place; I just wanted to download it so I could run it later on the server. So when I did try to run it, it would blow up immediately saying, "Setup was unable to create the directory - Error 5: Access is denied." I tried unblocking the file, "Run as Administrator" even though I already was Administrator, turning off UAC, etc. Cutting to the chase, I finally downloaded the file again, ran WinMerge on the two and it showed they were identical, except the new one ran fine. I went back to my dev machine, downloaded the file through Firefox and then ran it on the server, again fine. But when I tried again through IE, again SmartScreen showed its red banner and somehow clobbered the file even though it was stored on another machine, and WinMerge can't tell the difference between it and a good file. I've looked around on the web for how SmartScreen works, but they all give user-level descriptions of it. What I want to know is, what does it do to that file to make it unrunnable on another machine? Thanks

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• Shuffling in windows media player

  - by Crazy Buddy

  I think media player has several issues indeed. You see, I'll be hearing songs most of the time using WMP 11 (in WinXP SP3). Today - While I was wasting my time poking some sleepy questions in SE, I also noticed this... My "Now-playing" list contains some 500 mp3s (doesn't matter). I've enabled both Shuffle and Repeat. I play those songs. When I get irritated with some song (say - the 10th song), I change it. Something mysterious happened (happens even now). A sequence of atleast 3 songs (already played before the 10th song) repeat again in the same way following the selected one... Then, I skip those somehow and arrive at another boring song (say now - 20th) and now, the sequence would've increased by about 5 songs (sometimes)... Sometimes, I even notice a specific "sequence of songs" (including the skipped one) repeating again & again. I doubt most guys would've noticed. This makes me ask a question - Why? There are a lot songs in my playlist. Why the same sets of songs? Does WMP really chooses a sequence at start and follows it. Once a change is encountered, it starts the sequence again after several songs. Is it so? Feel free to shoot it down. I don't know whether it's acceptable here. Just curious about it... Note: This is only observed when both shuffle and repeat are enabled. To confirm, I tried it in two other PCs of mine (thereby dumped 2 hours). BTW, I also didn't observe this magic in VLC, Winamp, K-Lite and not even my Nokia cellphone. I think I'm not a good Googler and so, I can't find any such issues :-)

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• Outlook / Gmail 'too many simultaneous connections' error

  - by sam

  I'm just setting up Outlook for Mac, and I'm trying to add a Google Apps application for business email (Gmail). I've set it up correctly (same details worked in Mac mail). But I keep getting two errors, either or just a error asking for the username and password again. Just to confirm the user name and password are correct, although when I go into menu command Tools - Account and look in the password field for that account it's blank. But if I just click cancel on the popup asking for my username password it just continues to get mail in the background for about 30 seconds, before again asking again for the password, or showing the above error which I can click 'yes' to and again it will get the mail. But after 30 seconds it does the same thing. I've got two other accounts set up fine, one a horde account (hosted webmail using POP3) and the other a iCloud .me account running on IMAP. What might be causing this and how I can remedy it? A bit more background: the machine is a MacBook Pro running Mac OS X v10.7 (Lion). Update 2013-11-02 I've updated Outlook to SP3, but I still get the same error.

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• How can I avoid permission denied errors when attempting to deploy a rails app with capistrano?

  - by joshee

  Total noob here. I'm attempting to deploy an app through Capistrano. I'm getting relentless permission denied errors when I attempt to run cap deploy:update. Seemingly at least some of these errors are due to missing directories that trigger a "Permission Denied" error. (I'm doing setup on root just temporarily.) set :user, 'root' set :domain, 'domainname.com' set :application, 'appname' # adjust if you are using RVM, remove if you are not $:.unshift(File.expand_path('./lib', ENV['rvm_path'])) require "rvm/capistrano" set :rvm_ruby_string, '1.9.2' # file paths set :repository, "ssh://[email protected]/~/git/appname.git" set :deploy_to, "/var/rails/appname" # distribute your applications across servers (the instructions below put them # all on the same server, defined above as 'domain', adjust as necessary) role :app, domain role :web, domain role :db, domain, :primary => true set :deploy_via, :remote_cache set :scm, 'git' set :branch, 'master' set :scm_verbose, true set :use_sudo, false set :rails_env, :production namespace :deploy do desc "cause Passenger to initiate a restart" task :restart do run "touch #{current_path}/tmp/restart.txt" end desc "reload the database with seed data" task :seed do run "cd #{current_path}; rake db:seed RAILS_ENV=#{rails_env}" end end after "deploy:update_code", :bundle_install desc "install the necessary prerequisites" task :bundle_install, :roles => :app do run "cd #{release_path} && bundle install" end Here's my result: ** [domainname.com :: out] Cloning into '/var/rails/appname/shared/cached-copy'... ** [domainname.com :: err] Permission denied, please try again. ** [domainname.com :: err] Permission denied, please try again. ** [domainname.com :: err] Permission denied (publickey,gssapi-with-mic,password). ** [domainname.com :: err] fatal: The remote end hung up unexpectedly I'm able to ssh without a password, so not sure about that publickey error. By the way, if I run cap deploy:update without set :deploy_via, :remote_cache, here's my result: ** [domainname.com :: out] Cloning into '/var/rails/appname/releases/20120326204237'... ** [domainname.com :: err] Permission denied, please try again. ** [domainname.com :: err] Permission denied, please try again. ** [domainname.com :: err] Permission denied (publickey,gssapi-with-mic,password). ** [domainname.com :: err] fatal: The remote end hung up unexpectedly command finished Thanks a lot for your help with this.

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• All FireFTP passwords gone after auto-update

  - by GitaarLAB

  For the last six months (since the Firefox madness started and they keep on taking control of my PC) I'm terrified to touch Firefox. Problem is however, I've been using it in my business (since once upon a time it was a trustworthy application with useful extensions like FireFTP) and that installation (and plugins) holds four years of information. So Firefox continually deletes my important data (by) messing up (or blocking/or worse: auto-updating) my plug-ins, even crashing my computer as a result. Today Firefox killed FireFTP by (again) autoupdating FireFTP without my permission, and I did my best to disable that nonsense in about:config). Result: none of the (over 100) FireFTP accounts can be logged on to, they suddenly all ask for a password. I do not have the time to to find all of the passwords and reconfigure FireFTP again. How can I undo the mess Firefox created once again? That is, where are the passwords, how do I downgrade? As a side-question, how can I make Firefox behave again? I'm the boss of my computer, not them! How can I once and for-all take back control and completely kill every kind of auto-update feature?

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• logfile deleted on Oracle database how to re-create it?

  - by Daniel

  for my database assignment we were looking into 'database corruption' and I was asked to delete the second redo log file which I have done with the command: rm log02a.rdo this was in the $HOME/ORADATA/u03 directory. Now I started up my database using startup pfile=$PFILE nomount then I mounted it using the command alter database mount; now when I try to open it alter database open; it gives me the error: ORA-03113: end-of-file on communication channel Process ID: 22125 Session ID: 25 Serial number: 1 I am assuming this is because the second redo log file is missing. There is still log01a.rdo, but not the one I have deleted. How can I go about recovering this now so that I can open my database again? I have looked into the database created scripts, and it specified the log02a.rdo file to be size 10M and part of group 2. If I do select group#, member from v$logfile; I get: 1 /oradata/student_db/user06/ORADATA/u03/log01a.rdo 2 /oradata/student_db/user06/ORADATA/u03/log02a.rdo 3 /oradata/student_db/user06/ORADATA/u03/log03a.rdo 4 /oradata/student_db/user06/ORADATA/u03/log04a.rdo So it is part of group 2. If I try to add the log02a.rdo file again "already part of the database". If I drop group 2 and then add it again with these commands: ALTER DATABASE ADD LOGFILE GROUP 2 ('$HOME/ORADATA/u03/log02a.rdo') SIZE 10M; Nothing. Supposedly alters the database, but it still won't start up. Any ideas what I can do to re-create this and be able to open my database again?

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• Computer making strange sound when turned on, ever since power outage

  - by Dot NET

  Recently we experienced a power outage, and the PC was off. However, once the power came back, I switched on the PC and heard a strange noise - almost as if the hard disk or fans were struggling to work. I can't really describe the sound, but it's a laboured, loud sound almost like a jack-hammer. This has been persisting ever since the power outage, however the noise stops after around 10 minutes or so, and doesn't start again until the computer is turned off and on again. At first I thought it had something to do with the HDD, but all my files are intact, chkdsk did not report any issues and performance is 100% unchanged, even in games (so the gfx card is fine, and so is the HDD most likely). My PC setup basically has around 3 cooling fans, but I'm not sure if it's one of these either as the noise actually stops after 10 minutes or so, and if I leave the PC on for 4 hours (for example) the noise never starts again. It's there solely when turning on the PC. I haven't got a UPS, and it's important to note that the computer was not on when the power went out - it was merely plugged in. I then promptly unplugged the PC once the power was out, and only plugged it in again when the power came back. Could it be the power supply? Unfortunately I can't open my tower as I would void the warranty. Are there any tests which I could carry out without voiding the warranty?

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• Excel controls not visible for certain users

  - by Nossidge

  One of the users of an Excel program I've written is having a weird problem. None of the control objects (Command Button, ComboBox, etc.) are visible to him when he opens the file on his laptop. He is using Excel 2003, the same version I used to create the program, and enables macros using the pop-up when the file loads. I have Googled this, and have found these people who seem to be having the exact same problem, with various versions of Excel. Unfortunately, none of their questions were answered. I can't really explain it any better than this user: If I enter design mode and pull a control from the control toolbar onto a sheet all I see are the drag handles. When not in design mode I have to feel around with the mouse and can click the button which executes the button click code correctly and opens another sheet where again I have to feel around for the buttons to return me to the original sheet. The button I managed to click is now visible but as soon as I click anywhere on the sheet it disappears. I have verified that the visible property of the buttons is set and that the Show All Objects on the Options View tab is selected. If I pull buttons from the Forms toolbar onto a sheet they are visible. If I try to find Objects using F5 when not in design mode Excel reports no objects on the sheet. So, Super Users, can you help? UPDATE: Thanks for your replies, but much like the person in the ozgrid link, the problem has gone away. Not sure why it went, but I can confirm that the user rebooted again and also started up other Excel files that didn't contain controls in the interim. Perhaps that fixed it, or maybe it'll be back again. I'll keep udating with progress, and close if the problem doesn't reoccur for the next few days. Thanks again.

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• Unwanted forced authentication after server restart (Win 2k3)

  - by Felthragar

  We're running a Win 2k3 R2 Standard 64-bit edition server. On this server we're running a fileserver and the ability to allow remote login to our network through vpn. We do not currently utilize a domain setup, all user accounts are local accounts on the server. Each employee is given a unique account to login to the server. The password is a randomly generated 16 character long string, which makes it hard to remember. What we've done is basicly had the password stored on the client machine (standard "Remember Me" functionality). This has worked well. However, last night our server automatically restarted after an automatic update. After that, some of our employees, myself included, had to re-authenticate with the server, submitting our credentials again. Then again, some others did not have to re-authenticate. Do you guys have any idea why this is? Is there a setting to prevent this? I've checked the logs but I couldn't find anything of interest. Then again I'm not really sure what I'm looking for. Thanks in advance, I'll try to answer any additional questions you may have. Edit: When I say "login" or "authenticate" I mean through the standard windows samba protocol. Edit 2: Ok, new day. Tonight the server restarted again, and the same two clients that had to re-authenticate yesterday had to re-authenticate today as well. The rest did not.

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• What could possibly cause my computer to power down at random times?

  - by geoffreydv

  I have recently bought a new Power Supply and a new graphics card. My PC ran smoothly for a few months now but since a couple of days I'm having a strange problem. I am trying to isolate the problem to a specific piece of hardware (because if it's either the Power Supply or the Graphics card they are still under warranty). The problem started when I was playing a game (diablo 3). My PC suddenly powered down. I was unable to turn it on again by pressing the power button. I unplugged the power cable for a few seconds and plugged it back in. This time the pc powered on but the indication light turned orange instead of white as it normally does. The fans were not spinning and I did not see anything on my screen. After trying a couple of times I gave up. Two days later I tried again and this time the PC did boot up as usual. Everything looked okay until I tested if the problem was resolved by starting Diablo again. After about two minutes it powered down again as it did the first time. If I don't run any games my PC does power down after about 3-5 hours. Another fact that might be relevant: One time the PC did not shut down immediatly, instead first my graphics "powered down" but the music I was playing kept on playing. After about 20 seconds the pc powered down completely as usual. What I also noticed is that when I boot instantly after a power down, the chance of another power down occuring is much higher. Does anyone have an idea what could be causing this kind of behaviour or has a certain tool to diagnose the specific hardware parts? Thanks Specs: Memory: 6GB Processor: Intel i5 OS: Windows 7 64 bit The PC is a Dell Studio XPS 8100 with a replaced PSU and Graphics card: PSU: Corsair CX500 (500 watt) Graphics card: AMD Radeon 6850

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• Poor Customer Service Example

  - by MightyZot

  Lately I have been frustrated by examples of poor customer service. At least one is worth writing about because I don’t think companies realize the effects of their service policies on loyal customers. Bad Customer Service Example #1 Recently, I received an offer in the mail from my cable company, suddenLink. The offer was for an updated TiVo for $12/mo. Normally I ignore offers like this one because I already have the service they’re offering and many times advertisers are offering alternatives to what is already an excellent product offering. I tend to exhibit a high level of loyalty to the products and brands that I use. In this case, we were looking to upgrade our TiVo and this deal is attractive for several reasons: I don’t want to pay a huge amount up-front for the device, so paying a monthly amount for the device is attractive to me. My entertainment is almost all on a single invoice. I’m no longer going to be billed by suddenLink and TiVo. TiVo is still involved, so I am still loyal to the brand I love. I have resisted moving to other DVRs and services for over a decade. I called suddenLink to order the new TiVo and was rewarded with great customer service. In fact, I can’t remember ever getting poor customer service from suddenLink. They are always there to answer my technical support questions and they are very responsive to outages. Then I called TiVo. First of all, I chose the option on the phone system to change or cancel my service, which was consequently met by an inordinate hold time. (I’m calling this time inordinate because I get through very quickly if I want to purchase something.) This is a trend that I’ve noticed with companies – if you want me to be loyal to you, it should be just as easy to cancel your service as it is to purchase it. Because, I should never be cancelling because I am unhappy. And, if you ever want my business again, or more importantly a reference, then you’d better make the exit door open just as easy as the enter door. After quite some time on hold, I talked to “Victor” who was very courteous. Victor canceled my service and then told me that I could keep my current TiVo and transfer recorded programs to it from the new TiVo.  Cool I said, but what about the cost?  He said there was no extra cost.  This was also attractive to me because I paid for my TiVo and it would be good to use it for something at least.  That was four months ago. This month I noticed that TiVo was still charging me for my original service. I was a little upset, but I decided to give them the benefit of the doubt. After all, I am a loyal TiVo customer and I have resisted moving to other solutions for over a decade. I’m sure they will do whatever it takes to keep my business, through TiVo or through suddenLink. After quite some time on hold, I was able to talk to a customer service representative, “Les”. I explained that I am a loyal TiVo customer, but I purchased this deal through my cable provider. I’m still with TiVo, I just wanted a single bill and to take advantage of the pay-over-time option. “Les” told me that he was very sorry to hear that I’m leaving TiVo, to which I responded again that I wasn’t leaving TiVo, I just want one invoice, and to take advantage of the pay-over-time. So, after explaining that I requested a termination of the non-suddenLink account (TiVo can see both of course), I was put on hold again for quite some time while my refund was “approved”.  “Les” said that he could see my cancellation request back in July. Note that it is now November, so they have billed me inappropriately four times. After quite some time, he came back on the line and told me that he was able to “get me most of my money back.” He got approval to refund 90 days. Even though I requested cancellation of one of my accounts, TiVo has that cancellation request on file and they admit overbilling me, I am going to get “most” of my money back. To top this experience off, when we were ready to hang up, “Les” told me that he was sorry to see me go and that he hoped I would come back to TiVo again. Again, I explained to “Les” that I have not left TiVo. I am just paying them through suddenLink. At that point, he went into a small dissertation about how this is a special arrangement they have with suddenLink and very few others. He made me feel like I was doing something wrong. Why should I feel that way? TiVo made the deal with suddenLink, not me, and the deal seemed like a good compromise for me to be able to get what I need. Here is what TiVo Customer Service accomplished on those two calls – I no longer feel like I need to be loyal to the TiVo brand or service. If I had been treated better on these two calls, I would still be recommending TiVo to my friends. They would still be getting revenue from a loyal customer, who paid the same rate for over a decade, and this article wouldn’t be here for you to read. Interesting… In my opinion, if you want brand loyalty, be loyal to your customers!

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