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• Blender Object Appearing Gray when all Lights are Off

  - by celestialorb

  I have an issue with Blender where, when I turn my only light off (a sun lamp) and render the image my object appears gray rather than black (and thus, not appear to the camera). I can't figure out why this is happening. Here's what I just did in my scene: Added a new UV Sphere mesh (to make a total of two spheres), made it visible to the camera, turned off the sun lamp (by setting energy to 0), and rendered. The result I obtained is below. I discovered this when attempting to render the first sphere with a material/texture on it and it was too bright. The material on the spheres (which are different) are very basic, there's no emit, diffuse and specular are at default values. Could there be an issue with the way my camera is setup? Thanks in advance!

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• How to evaluate the quality of Rails code?

  - by Fortuity

  In a code review, what do you look for to assess a developer's expertise? Given an opportunity to look at a developer's work on a real-world project, what tell-tale signs are a tip-off to carelessness or lack of experience? Conversely, where do you look in the code to find evidence of a developer's skill or knowledge of best practices? For example, if I'm looking at a typical Rails app, I would be happy to see the developer is using RSpec (showing a commitment to using test-driven development and knowledge that RSpec is currently more popular than the default TestUnit). But in examining the specs for a Rails model, I see that the developer is testing associations, which might indicate a lack of real understanding of Rails testing requirements (since such tests are redundant given that they only test what's already implemented and tested in ActiveRecord). More generally, I might look to see if developers are writing their own implementations versus using widely available gems or if they are cleaning up code versus leaving lots of commented-out "leftovers." What helps you determine the skill of a Rails developer? What's your code quality checklist?

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• Announcing the MOS WCI "Community"

  - by brian.harrison

  The WCI Technical Support team are please to announce the launch of the long awaited WCI Support Community on My Oracle Support (MOS) "Community". Users can navigate to this "first stop" for WebCenter Interaction information by logging on to following this link: WCI Community (Note that this requires a valid login credential to the My Oracle Support tool). In this community you'll find a product related discussion forum moderated by Oracle WebCenter Interaction support engineers, recommended tips and tricks, links to knowledge base articles and best practices for setting up and administering up your environment. We hope you'll take a minute to have a look through the community. If you have a question about WebCenter Interaction, a comment or a suggestion regarding the content, please feel free to post it to the forum and someone will respond to your request. Think of the forum here as another method to communicate directly with the WCI Technical Support team for questions and answers to simple WCI support topics. The forum is moderated by WCI Technical Support engineers directly and we hope it will help you avoid the need to log support incidents for less complex support related questions. We encourage all of our customers, both internal and external, to participate in the forums discussions, sharing information, knowledge, best practices and in the effort to help us build a vital and vibrant "home base" for WCI users on the My Oracle Support tool. Thank you for visiting! The WebCenter Interaction Support Community Moderator Team

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• Is it possible for beginner to learn and develop an application in rails in 4 months?

  - by Parth

  I want to develop a web application or a website using rails. My current knowledge includes 1. HTML 2. CSS 3. C 4. Java And I am currently going through 5th chapter of the well grounded rubyist book by David A. Thomas. I came to know that learning ruby is beneficial for good knowledge of rails. So currently I am going through the basics of ruby. And learning rails in parallel. I want to know if in this scenario is it practically feasible to understand rails and develop an application/website in it within the time frame of 4 months. I need to develop an application which have atleast 3 complexity (complex functionality). Any ideas of good application for rails beginners is welcomed. But the application should be large or if it is small than it should have some complexity. Time is a constraint for me. I would have to develop application for college work but rails technology is my choice as I want to learn it.

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• The newest OPN Competency Center (OPN CC) enhancements are now available

  - by mseika

  The newest OPN Competency Center (OPN CC) enhancements are now available. This release is focused on a new look and simplified navigation, and Resell Competency Tracking functionality. Some of the key features released include: 1. New Look and Feel with Simplified Navigation Users are now one click away from the most valuable resources. Additionally, there are now focused areas which allow users to navigate more effectively. Users can review their individual achievements, create a dedicated Training Plan to broaden their knowledge, or use the new Company Corner to view their company’s achievements. Your view as an Oracle employee has been modified and the Company Corner will provide links to allow access to Partner Workgroups and other links specific to your partner data. 2. Resell Competency Tracker This new functionality has been created to allow partners to track their progress toward becoming Resell Authorized. The Resell Competency Tracker highlights those Knowledge Zones where additional requirements must be achieved prior to Distribution Rights being granted and allows the partners to track their progress. This tracker is available to all users badged to a company ID and also to Internal Oracle employees who have existing access to Partner Workgroups. 3. Enhanced Training Manager Functionality The existing Training Manager has been enhanced to allow partners to create Workgroups that are either focused on the competency requirements for becoming Specialized or the competency requirements needed to apply for resell authorization. Please mark your calendars and plan on joining an internal demonstration of these features and enhancements: Wednesday, September 26 @ 7am & 8pm PT A public Beehive web conference has been scheduled Intercall: 5210981 / 2423

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• Antec Fusion Black LCD won't turn off on system shutdown

  - by Niklas

  Hi! I've been struggling a while with getting the iMON LCD/IR-receiver on my Antec Fusion Black case to shutdown together with the system (XBMC Live 10 - ubuntu based). But it won't. When it's turned off the LCD still lights up the whole room. Many have proposed the "solution" of setting the machine into hibernation instead but that however won't work for me, since I'm unable to suspend my system. It is the LCD/IR-module that prevents me from suspending and I haven't found a solution to properly unload it on suspending (it's way above my linux knowledge). I need help with getting the display to turn off the backlight when the system is turned off. Can anyone please help me? If anyone also has the knowledge on how to get the eject function to work on my Antec Veris rm200 remote I would be very grateful, I was told about that it could get fixed with irexec but I do not know how since I haven't been able to find a good tutorial on the subject. Thank you for helping me!

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• Userful Resources on ADF/JSF/JDEVELOPER

  - by vijaykumar.yenne

  In most of my interactions with the partner developer community who are working on either Webcenter Projects or ADF related Projects, there are constant questions that come up on the documentation or samples or step by step instructions for novices. Though most of the resources are available online on the OTN site, there seems to be a difficulty in getting hold of the right resource for their job to be done, which i am yet to solve. However here is a list of resources that you should have been to if you in the oracle world and building rich internet based applications using JSF/ADF. 1. If you have just started with JDeveloper and wanted to the different nuances of ADF developement and want to deepen your knowledge you should definitely go through these tutorials: http://www.oracle.com/technology/products/jdev/11/cuecards111/index.html 2. Everything about JDEV - includes the IDE download, demos, sample code, best practices etc. http://www.oracle.com/technology/products/jdev/index.html 3. All About ADF: http://www.oracle.com/technology/products/adf/index.html 4. Know more about ADF Faces : http://www.oracle.com/technology/products/adf/index.html 5. If you want to deepen your knowledge here is the aggregate list of all the blogs by our internal development teams and experts from around the globe. This is really an interesting feed especially when you want to do a deep dive on various aspects and want to be an expert in the oracle UI world. http://www.connotea.org/user/jdeveloper Last but not the least, you should always leverage the entire community whenever you run into any issues : http://forums.oracle.com

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• The Social Business Thought Leaders - Steve Denning

  - by kellsey.ruppel

  How is the average organization doing? Not very well according to a number of recent books and reports. A few indicators provide quite a gloomy picture: Return on assets and invested capitals dropped to 25% of its value in 1965 in the entire US market (see The Shift Index by John Hagel) Firms are dying faster and faster with the average lifespan of companies listed in the S&P 500 index gone from 67 years in the 1920s to 15 years today (see Creative Disruption by Richard Foster) Employee engagement ratio, a high level indicator of an organization’s health proved to affect performance outcomes, does not exceed on average 20%-30% (see Employee Engagement, Gallup or The Engagement Gap, Towers Perrin) In one of the most enjoyable keynotes of the Social Business Forum 2012, Steve Denning (Author of Radical Management and Independent Management Consultant) explained why this is happening and especially what leaders should do to reverse the worrying trends. In this Social Business Thought Leaders series, we asked Steve to collapse some key suggestions in a 2 minutes video that we strongly recommend. Steve discusses traditional management - that set of principles and practices born in the early 20th century and largely inspired by thinkers such as Frederick Taylor and Henry Ford - as the main responsible for the declining performance of modern organizations. While so many things have changed in the last 100 or so years, most companies are in fact still primarily focused on maximizing profits and efficiency, cutting costs, coordinating individuals top-down through command and control. The issue is, in a knowledge intensive, customer centred, turbulent market like the one we are experiencing, similar concepts are not just alienating employees' passion but also destroying the last source of competitive differentiation left: creativity and the innovative potential. According to Steve Denning, in a phase change from old industrial to a creative, collaborative, knowledge economy, the answer is hidden in a whole new business ecosystem that puts the individual (both the employee and the customer) at the center of the organization. He calls this new paradigm Radical Management and in the video interview he articulates the huge challenges and amazing rewards our enterprises are facing during this inevitable transition.

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• UPK and the Oracle Unified Method can be used to deploy Oracle-Based Business Solutions

  - by Emily Chorba

  Originally developed to support Oracle's acquisition strategy, the Oracle Unified Method (OUM) defines a common implementation language across all of Oracle's products and technologies. OUM is a flexible, scalable, and evolving body of knowledge that combines existing best practices and field experience with an industry standard framework that includes the latest thinking around agile implementation and cloud computing.    Strong, proven methods are essential to ensuring successful enterprise IT projects both within Oracle and for our customers and partners. OUM provides a collection of repeatable processes that are the basis for agile implementations of Oracle enterprise business solutions. OUM also provides a structure for tracking progress and managing cost and risks. OUM is applicable to any size or type of IT project. While OUM is a plan-based method—including overview material, task and artifact descriptions, and templates—the method is intended to be tailored to support the appropriate level of ceremony (or agility) required for each project. Guidance is provided for identifying the minimum subset of tasks, tailoring the approach, executing iterative and incremental planning, and applying agile techniques, including support for managing projects using Scrum. Supplemental guidance provides specific support for Oracle products, such as UPK. OUM is available to Oracle employees, partners, and customers. Internal Use at Oracle: Employees can download OUM from MyDesktop. OUM Partner Program: OUM is available free of charge to Oracle PartnerNetwork (OPN) Diamond, Platinum, and Gold partners as a benefit of membership. These partners may download OUM from the Oracle Unified Method Knowledge Zone on OPN. OUM Customer Program: The OUM Customer Program allows customers to obtain copies of the method for their internal use by contracting with Oracle for a services engagement of two weeks or longer. Customers who have a signed contract with Oracle and meet the engagement qualification criteria as published on Customer tab of the OUM Website, are permitted to download the current release of OUM for their perpetual use. They may obtain subsequent releases published during a renewable, three-year access period To learn more about OUM, visit OUM Blog OUM on LinkedIn OUM on Twitter Emily Chorba, Principle Product Manager, Oracle User Productivity Kit

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• SQLAuthority News – 5 days of SQL Server Reporting Service (SSRS) Summary

  - by Pinal Dave

  Earlier this week, I wrote five days series on SQL Server Reporting Service. The series is based on the book Beginning SSRS by Kathi Kellenberger. Supporting files are available with a free download from thewww.Joes2Pros.com web site. I just completed reading the book – it is a fantastic book and I am loving every bit of it. I new SSRS and I also knew how it is working however, I did not know was fine details of how I can get maximum out of the SSRS subject. This book has personally enabled me with the knowledge that I was missing in my knowledge back. Here is the question back to you – how many of you are working with SSRS and when you have a question you are left with no help online. There are not enough blogs or books available on this subject. The way Kathi has written this book is that it attempts to solve your day to day problem and make you think how you can take your daily problem and take it to the next level. Here is the article series which I have written on this subject and available to read: SQL SERVER – What is SSRS and Why SSRS is asked for in many Job Opening? Determine if SSRS 2012 is Installed on your SQL Server Installing SQL Server Data Tools and SSRS Create a Very First Report with the Report Wizard How to an Add Identity Column to Table in SQL Server Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL Tagged: Reporting Service, SSRS

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• Is It Time To Specialize?

  - by Tim Murphy

  Originally posted on: http://geekswithblogs.net/tmurphy/archive/2013/06/18/is-it-time-to-specialize.aspx Over my career I have made a living as a generalist.  I have been a jack of all trades and a master of none.  It has served me well in that I am able to move from one technology to the other quickly and make myself productive.  Where it becomes a problem is deep knowledge.  I am constantly digging for the things that aren’t basic knowledge.  How do you make a product like WCF or Windows RT do more than just “Hello World”? As an architect I need to be a jack of all trades.  This is what helps me to bring the big picture of a project into focus for developers with different skills to accomplish the goals of the project. It is a key when the mix technologies crosses Windows, Unix and Mainframe with different languages and databases.  The larger the company that the project is for the more likely this scenario will arise. As a consultant and a developer I need to have specialized skills in order to get the job done efficiently.  if I have a SharePoint or Windows Phone project knowing the object model details and possible roadblocks of the technology allow me to stay within budgets as well as better advise the client on technology decisions. What is the solution?  Constant learning and associating with developers who specialize in a variety of technologies is the best thing you can do.  You may have thought you were done with classes when you left college, but in this industry you need to constantly be learning new products and languages.  The ultimate answer is you must generally specialize.  Learn as many subject areas as possible, but go deep when ever you can.  Sleep is overrated.  Good luck. del.icio.us Tags: software development,software architecture,specialization,generalist

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• extra configuration needed after installing SSL certificate?

  - by ptriek

  We recently developed two rather simple PHP applications for AXA (European bank). URL's are axa.tfo.be/incentives/cipres and axa.tfo.be/incentives/zrkk (access to both sites is restricted to visitors with cookies with encrypted passwords) On a previous security audit by an external company several security issues have been found. All these issues have been solved by a collleague PHP developer. However, one last requirement has been added - all data should be transfered over https. My php collegue is on holiday, however - and unavailable at the moment. So I contacted my host, and asked for installing SSL certificate. I myself have no knowledge/experience with SSL, so I'm a bit at loss for the following problems. Comodo SSL certificate + unique IP address has been installed today by my webhost for subdomain axa.tfo.be (by www.combell.be). However, it doesn't seem to be working. I posted a question about this earlier today, and was told not to worry, see link: http://serverfault.com/questions/339320/what-happens-if-you-install-an-ssl-certificate Current problems: the web applications aren't accessible over https, http works though (if a valid cookie is available) there's a static html page at http://axa.tfo.be/incentives/cipres/static.html, even that page is only accessible over http My webhost is telling me that 'my application probably doesn't support SSL', and has asked me to set an SSL variable to true in my php code. So my questions: I have basic knowledge of php, but don't know where to start regarding the 'php ssl variable'. The sites have been online for some time, and have been developed for regular php access. (Google didn't bring me any help, either.) Can anyone point me in the right direction, or give me some clues about whether/what I should ask my webhost for further assistance? (I'm a bit on a tight schedule, the sites will be audited again on monday, and it's a customer i wouldn't want to loose...) Thanks for looking into this, and sorry if my questions sound a bit nooby - I'm a webdesigner, not a server specialist...

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• Why Oracle Data Integrator for Big Data?

  - by Mala Narasimharajan

  Big Data is everywhere these days - but what exactly is it? It’s data that comes from a multitude of sources – not only structured data, but unstructured data as well.  The sheer volume of data is mindboggling – here are a few examples of big data: climate information collected from sensors, social media information, digital pictures, log files, online video files, medical records or online transaction records.  These are just a few examples of what constitutes big data.   Embedded in big data is tremendous value and being able to manipulate, load, transform and analyze big data is key to enhancing productivity and competitiveness.  The value of big data lies in its propensity for greater in-depth analysis and data segmentation -- in turn giving companies detailed information on product performance, customer preferences and inventory.  Furthermore, by being able to store and create more data in digital form, “big data can unlock significant value by making information transparent and usable at much higher frequency." (McKinsey Global Institute, May 2011) Oracle's flagship product for bulk data movement and transformation, Oracle Data Integrator, is a critical component of Oracle’s Big Data strategy. ODI provides automation, bulk loading, and validation and transformation capabilities for Big Data while minimizing the complexities of using Hadoop.  Specifically, the advantages of ODI in a Big Data scenario are due to pre-built Knowledge Modules that drive processing in Hadoop. This leverages the graphical UI to load and unload data from Hadoop, perform data validations and create mapping expressions for transformations.  The Knowledge Modules provide a key jump-start and eliminate a significant amount of Hadoop development.  Using Oracle Data Integrator together with Oracle Big Data Connectors, you can simplify the complexities of mapping, accessing, and loading big data (via NoSQL or HDFS) but also correlating your enterprise data – this correlation may require integrating across heterogeneous and standards-based environments, connecting to Oracle Exadata, or sourcing via a big data platform such as Oracle Big Data Appliance. To learn more about Oracle Data Integration and Big Data, download our resource kit to see the latest in whitepapers, webinars, downloads, and more… or go to our website on www.oracle.com/bigdata

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• Beta Soon Closing: Java SE 7 Programmer I (OCA) Exam

  - by Harold Green

  Just a reminder that you still have the next several weeks to take the beta exam for the new "Oracle Certified Associate, Java SE 7 Programmer" certification. From now through December 16th, you can take the "Java SE 7 Programmer I" exam (1Z1-803) for only $50 USD. Not only that, but because this only a single-exam certification - passing it puts you among the very first certified on the new Java SE 7 platform! You'll be happy to note that we worked hard to raise the bar for OCA as we built the Java SE 7 certification. The content that we considered to be more ‘conceptual knowledge-based' has been eliminated in the OCA level and has been replaced with far more practical content - what we often call "practitioner-level" concepts and questions. In fact, some of the topics that we previously covered at the Oracle Certified Professional (OCP) level is now covered at the OCA level. Doing this not only increases the value of the Java SE 7 OCA certification, but also has provided the opportunity for us to broaden the topics, concepts, questions covered at the OCP certification level. All of this adds up to more value and credibility to those who get certified on Java SE 7. The OCA exam doesn’t have prerequisites. But it is very important that you carefully review the test objectives on the exam page and assess your current skills and knowledge against that list to be sure that you're ready. From the exam page you can register to take the exam at a Pearson VUE testing center near you.Below are some helpful details on the certification track and exam. Again, register now - just a few weeks left at the special low beta price! QUICK LINKS: Certification Track: Oracle Certified Associate (OCA), Java SE 7 Programmer Certification Exam: Java SE 7 Programmer I (1Z1-803) Video: Coming Soon - Java SE 7 Certification Info: About Beta Exams Exam Registration: Instructions | Register Here

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• Need help deciding if Joomla! experience as a good metric for hiring a particular prospective employee.

  - by Stephen

  My company has been looking to hire a PHP developer. Some of the requirements for the job include: an understanding of design patterns, particularly MVC. some knowledge of PHP 5.3's new features. experience working with a PHP framework (it doesn't matter which one). I interviewed a man today who's primary work experience involved working with Joomla!. As an employee, he will be required to work on existing and new web applications that use Zend Framework, CakePHP and/or CodeIgniter. It is my opinion that we shouldn't dismiss hiring a developer just because he has not used the same technologies that he'll be using on the job. So, I'd like to know about the kind of coding experience working with Joomla! can provide. I've never bothered to take more than a brief look (if that) at the Joomla! package, so I'm hoping to lean on the knowledge of my peers. Would you consider Joomla! to contain a professional code-base? Is the package well organized, and/or OO in general, or is it more like WordPress where logic and presentation are commingled? When working with Joomla!, is the developer encouraged to use best practices? In your opinion, would experience working with Joomla! garner the skills needed to get up to speed with Zend or CakePHP quickly, or will there be a steep learning curve ahead of the developer? I'm not saying that Joomla! is a bad technology, or even that it is lower on the totem pole when compared to the frameworks I've mentioned. Maybe it's awesome, I dunno. I simply have no idea!

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• IKVM 0.42 Update 1 Released

  I've promoted 0.42 Update 1 RC 2 to an official release. Changes (Update 1 RC 0 + RC 1 + RC 2): Added fix to mangle all artificial type names if they clash with Java type names in the same assembly. Fix for http://gcc.gnu.org/bugzilla/show_bug.cgi?id=41696. Fixed exception sorter to be correct when invoked with two references to the same object. Fix for bug #2946842. Fixed ikvmstub to not emit stubs for generic...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• IKVM 0.42 Update 1 Released

  I've promoted 0.42 Update 1 RC 2 to an official release. Changes (Update 1 RC 0 + RC 1 + RC 2): Added fix to mangle all artificial type names if they clash with Java type names in the same assembly. Fix for http://gcc.gnu.org/bugzilla/show_bug.cgi?id=41696. Fixed exception sorter to be correct when invoked with two references to the same object. Fix for bug #2946842. Fixed ikvmstub to not emit stubs for generic...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• What is Ubuntu's Definition of a "Registered Application"?

  - by Tom

  I've run into this a few times when installing apps from source, and during the occasional hack with update-alternatives. So far, it's only been a minor annoyance (ie, not got in the way of the end-goal) but it's now a frustration as it's pointing to a hole in my knowledge-base... so when I get a message that 'foo' is "not a registered application" (or I can't use foo's default icon cuz Ubuntu has no knowledge of 'foo'): (1) what defines a "registered application"? (2) how can I define an application installed from source (and likely residing in $HOME/bin/app-name) such that it packs the same functionality as a package installed from a .deb? (if the solution is not self-evident from answer 1) Example: I download and unpack daily dev builds of sublime-text-2 to /home/tom/bin/sublime-text-2. I've created a *.desktop file with appropriate shortcuts, etc. But the icon for sublime cannot be display in any launcher even if I provide a full pathname to the option. The solution is to install a 2nd instance of sublime from a deb package. When I install sublime-text-2 from a .deb package, it installs under /usr/bin && /usr/lib, the installed .desktop file is stored under /usr/share/applications, and the relevant line reads: icon=sublime_text. Where's the linkage I'm missing? Somehow Ubuntu knows how to exact the icon from sublime_text in the latter, but not in the former (again, even with a full path provided).

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• How relevant are Brainbench scores when evaluating candidates?

  - by Newtopian

  I've seen many companies using certification services such as Brainbench when evaluating candidates. Most times they use it as a secondary screen prior to interview or as a validation to choose between candidates. What is your experience with Brainbench scores? Did you try the tests yourself, and if so do you feel the score is meaningful enough to be used as part of a hiring process? Difficult choice. Consensus seems to be that BB cert are not very good as a certification. The biggest argument was around the fact that some of the questions are too precise to form a good evaluation. this view can probably be tempered somewhat but still, to hold someone's future solely on the results of this evaluation would be irresponsible. That said, I still think it is possible to use them properly to gain additional objective knowledge on a candidate's level of expertise provided the test is done in a controlled environment ensuring that all taking it stand on equal footing. Thus I went with the answer that best reflected this view keeping in mind that it is still just an hour long 50ish multiple choice question to evaluate skills and knowledge that take years to acquire. To be taken with a grain of salt ! In short, The tests have value but weather or not they are worth the money is another debate. Thanks all for your time.

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• Junior developer introduction to job industry

  - by lady_killer

  I am a junior developer at my second working experience, the first one using PHP with WordPress and currently on Groovy on Grails. I like coding, I attend meetup to discuss technology etc but I still did not understand how to become a real professional with the "know how" attitude. I read Clean Coder, the author advises to spend 20 hours per week of my spare time to learn new technologies and to keep myself up to date. I do not find this realistic, if you want to have a bit of a social life, and I also noticed that learning at work, at least in the places where I worked, is not ideal. No support from seniors for new projects, no pair programming and code reviews, no company trainings, one hour a week tech meetings where seniors walk away after a bit because they already know the topic discussed and so on. Sometimes is quite hard to keep the motivation... My questions are: Is our industry supposed to be like this? Is there real team working in the sense of sharing knowledge and help juniors to get up to speed? Are we supposed to learn new technologies or technology features just in our spare time?Clean Coder says football players do not train during official matches and our working hours are like official matches, we should just perform and learn in other moments. Is it really like this? How can I improve my skills with no support? Is it enough to read books and try out the exercises and perhaps some katas? In almost 5 month of Groovy on Grails experience at work, I have never had the opportunity to create anything from scratch, just worked on existing issues where it was even really difficult to get the domain knowledge from senior devs.

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• Sales & Marketing Summit 2012. Lo avete perso? Rimediamo subito.

  - by Silvia Valgoi

  Lo scorso 28 marzo si è svolto l'appuntamento dedicato alle aziende che vogliono  ripensare i processi di Vendita, Marketing e Supporto alla Clientela, facendo leva sui nuovi paradigmi quali Social Networking , Web 2.0, e-commerce, mobilità e multinacanalità, Cloud computing. Dello straordinario intervento del Prof. Enrico Finzi sul valore dell'Innovazione e sui 10 fattori di Leadership indispensabili per mantenere la prioria competività sul mercato, soprattutto nei periodi storici negativi, non abbiamo documentazione (è stato fatto a braccio) ma a presto pubblicheremo una sua intervista. Nella documentazione potete ritrovare i temi trattati durante gli speech in plenaria e le sessioni di approfondimento  Oracle Fusion CRM, la soluzione di nuova generazione per migliorare e incrementare l'efficacia dei processi di Vendita e Marketing. Oracle Sales & Marketing Summit - Fusion CRM View more presentations from Oracle Apps - Italia . I processi più innovativi di Customer Experience. Oracle Sales & Marketign Summit - Customer Experience View more presentations from Oracle Apps - Italia . Ask the Expert: e-commerce, Ask the Expert: knowledge management, Oracle Sales & Marketing Summit - Knowledge Management View more presentations from Oracle Apps - Italia . Ask the Expert:marketing & loyalty, Oracle Sales & Marketing Summit - Marketing & Loyalty View more presentations from Oracle Apps - Italia . Ask the Expert: Policy Automation  Ask the Expert: Fusion CRM Oracle Sales & Marketing Summit: Fusion CRM Demo View more presentations from Oracle Apps - Italia .

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• PCI compliance when using third-party processing

  - by Moses

  My company is outsourcing the development of our new e-commerce site to a third party web development company. The way they set up our site to handle transactions is by having the user enter the necessary payment info, then passing that data to a third party merchant that processes the payment, then completing the transaction if everything is good. When the issue of PCI/DSS compliance was raised, they said: You wont need PCI certification because the clients browser will send the sensitive information directly to the third party merchant when the transaction is processed. However, the process will be transparent to the user because all interface and displays are controlled by us. The only server required to be compliant is the third party merchant's because no sensitive card data ever touches your server or web app. Even though I very much so trust and respect the knowledge of our web developers, what they are saying is raising some serious red flags for me. The way the site is described, I am sure we will not be using a hosted payment page like PayPal or Google Checkout offers (how could we maintain control over UI if we were?) And while my knowledge of e-commerce is laughable at best, it seems like the only other option for us would be to use XML direct to communicate with our third party merchant for processing. My two questions are as follows: Based off everything you've read, is "XML Direct" the only option they could conceivably be using, or is there another method I don't know of which they could be implementing? Most importantly, is it true our site does not need PCI certification? As I understand it, using the XML direct method means that we do have to be PCI/DSS certified, and the only way around getting certified is through a payment hosted page (i.e. PayPal).

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• Need Help With Conflicting Customer Support Goals?

  - by Tom Floodeen

  It seems that every OPS review Customer Support Executives are being asked to improve the customer KPIs while also improving gross margin. This is a tough road for even experienced leaders. You need to reduce your agents research time while increasing their answer accuracy. You want to spend less time training them while growing the number of products and systems being used. You have to deal with increasing service volumes but at the same time you need to focus on creating appropriate service insight. After all, to be a great support center you not only have to be good at answering questions, you also need to be good at preventing them.   Five Key Benefits of knowledge Management in Customer Service will help you start down the path meeting these, and other, objectives. With Oracle Knowledge Products, fully integrated with Oracle’s CRM solutions, you can accomplish both increased  service demand while driving your costs down. And you can handle both while positively impacting the satisfaction and loyalty of your customers.  Take advantage of Oracle to not only provide you with a great integrated tool suite, but also with the vision to drive you down the path of success.

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• What is a Data Warehouse?

  Typically Data Warehouses are considered to be non-volatile in comparison to traditional databasesdue to the fact that data within the warehouse does not change that often.  In addition, Data Warehouses typically represent data through the use of Multidimensional Conceptual Views that allow data to be extracted based on the view and the current position within the view. Common Data Warehouse Traits Relatively Non-volatile Data Supports Data Extraction and Analysis Optimized for Data Retrieval and Analysis Multidimensional Views of Data Flexible Reporting Multi User Support Generic Dimensionality Transparent Accessible Unlimited Dimensions of Data Unlimited Aggregation levels of Data Normally, Data Warehouses are much larger then there traditional database counterparts due to the fact that they store the basis data along with derived data via Multidimensional Conceptual Views. As companies store larger and larger amounts of data, they will need a way to effectively and accurately extract analysis information that can be used to aide in formulating current and future business decisions. This process can be done currently through data mining within a Data Warehouse. Data Warehouses provide access to data derived through complex analysis, knowledge discovery and decision making. Secondly, they support the demands for high performance in regards to analyzing an organization’s existing and current data. Data Warehouses provide support for an organization’s data and acquired business knowledge.  Within a Data Warehouse multiple types of operations/sub systems are supported. Common Data Warehouse Sub Systems Online Analytical Processing (OLAP) Decision –Support Systems (DSS) Online Transaction Processing (OLTP)

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• Is "as long as it works" the norm?

  - by q303

  Hi, My last shop did not have a process. Agile essentially meant they did not have a plan at all about how to develop or manage their projects. It meant "hey, here's a ton of work. Go do it in two weeks. We're fast paced and agile." They released stuff that they knew had problems. They didn't care how things were written. There were no code reviews--despite there being several developers. They released software they knew to be buggy. At my previous job, people had the attitude as long as it works, it's fine. When I asked for a rewrite of some code I had written while we were essentially exploring the spec, they denied it. I wanted to rewrite the code because code was repeated in multiple places, there was no encapsulation and it took people a long time to make changes to it. So essentially, my impression is this: programming boils down to the following: Reading some book about the latest tool/technology Throwing code together based on this, avoiding writing any individual code because the company doesn't want to "maintain custom code" Showing it and moving on to the next thing, "as long as it works." I've always told myself that next job I'm going to get a better shop. It never happens. If this is it, then I feel stuck. The technologies always change; if the only professional development here is reading the latest MS Press technology book, then what have you built in 10 years but a superficial knowledge of various technologies? I'm concerned about: Best way to have professional standards How to develop meaningful knowledge and experience in this situation

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