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  • Is there a Telecommunications Reference Architecture?

    - by raul.goycoolea
    @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Abstract   Reference architecture provides needed architectural information that can be provided in advance to an enterprise to enable consistent architectural best practices. Enterprise Reference Architecture helps business owners to actualize their strategies, vision, objectives, and principles. It evaluates the IT systems, based on Reference Architecture goals, principles, and standards. It helps to reduce IT costs by increasing functionality, availability, scalability, etc. Telecom Reference Architecture provides customers with the flexibility to view bundled service bills online with the provision of multiple services. It provides real-time, flexible billing and charging systems, to handle complex promotions, discounts, and settlements with multiple parties. This paper attempts to describe the Reference Architecture for the Telecom Enterprises. It lays the foundation for a Telecom Reference Architecture by articulating the requirements, drivers, and pitfalls for telecom service providers. It describes generic reference architecture for telecom enterprises and moves on to explain how to achieve Enterprise Reference Architecture by using SOA.   Introduction   A Reference Architecture provides a methodology, set of practices, template, and standards based on a set of successful solutions implemented earlier. These solutions have been generalized and structured for the depiction of both a logical and a physical architecture, based on the harvesting of a set of patterns that describe observations in a number of successful implementations. It helps as a reference for the various architectures that an enterprise can implement to solve various problems. It can be used as the starting point or the point of comparisons for various departments/business entities of a company, or for the various companies for an enterprise. It provides multiple views for multiple stakeholders.   Major artifacts of the Enterprise Reference Architecture are methodologies, standards, metadata, documents, design patterns, etc.   Purpose of Reference Architecture   In most cases, architects spend a lot of time researching, investigating, defining, and re-arguing architectural decisions. It is like reinventing the wheel as their peers in other organizations or even the same organization have already spent a lot of time and effort defining their own architectural practices. This prevents an organization from learning from its own experiences and applying that knowledge for increased effectiveness.   Reference architecture provides missing architectural information that can be provided in advance to project team members to enable consistent architectural best practices.   Enterprise Reference Architecture helps an enterprise to achieve the following at the abstract level:   ·       Reference architecture is more of a communication channel to an enterprise ·       Helps the business owners to accommodate to their strategies, vision, objectives, and principles. ·       Evaluates the IT systems based on Reference Architecture Principles ·       Reduces IT spending through increasing functionality, availability, scalability, etc ·       A Real-time Integration Model helps to reduce the latency of the data updates Is used to define a single source of Information ·       Provides a clear view on how to manage information and security ·       Defines the policy around the data ownership, product boundaries, etc. ·       Helps with cost optimization across project and solution portfolios by eliminating unused or duplicate investments and assets ·       Has a shorter implementation time and cost   Once the reference architecture is in place, the set of architectural principles, standards, reference models, and best practices ensure that the aligned investments have the greatest possible likelihood of success in both the near term and the long term (TCO).     Common pitfalls for Telecom Service Providers   Telecom Reference Architecture serves as the first step towards maturity for a telecom service provider. During the course of our assignments/experiences with telecom players, we have come across the following observations – Some of these indicate a lack of maturity of the telecom service provider:   ·       In markets that are growing and not so mature, it has been observed that telcos have a significant amount of in-house or home-grown applications. In some of these markets, the growth has been so rapid that IT has been unable to cope with business demands. Telcos have shown a tendency to come up with workarounds in their IT applications so as to meet business needs. ·       Even for core functions like provisioning or mediation, some telcos have tried to manage with home-grown applications. ·       Most of the applications do not have the required scalability or maintainability to sustain growth in volumes or functionality. ·       Applications face interoperability issues with other applications in the operator's landscape. Integrating a new application or network element requires considerable effort on the part of the other applications. ·       Application boundaries are not clear, and functionality that is not in the initial scope of that application gets pushed onto it. This results in the development of the multiple, small applications without proper boundaries. ·       Usage of Legacy OSS/BSS systems, poor Integration across Multiple COTS Products and Internal Systems. Most of the Integrations are developed on ad-hoc basis and Point-to-Point Integration. ·       Redundancy of the business functions in different applications • Fragmented data across the different applications and no integrated view of the strategic data • Lot of performance Issues due to the usage of the complex integration across OSS and BSS systems   However, this is where the maturity of the telecom industry as a whole can be of help. The collaborative efforts of telcos to overcome some of these problems have resulted in bodies like the TM Forum. They have come up with frameworks for business processes, data, applications, and technology for telecom service providers. These could be a good starting point for telcos to clean up their enterprise landscape.   Industry Trends in Telecom Reference Architecture   Telecom reference architectures are evolving rapidly because telcos are facing business and IT challenges.   “The reality is that there probably is no killer application, no silver bullet that the telcos can latch onto to carry them into a 21st Century.... Instead, there are probably hundreds – perhaps thousands – of niche applications.... And the only way to find which of these works for you is to try out lots of them, ramp up the ones that work, and discontinue the ones that fail.” – Martin Creaner President & CTO TM Forum.   The following trends have been observed in telecom reference architecture:   ·       Transformation of business structures to align with customer requirements ·       Adoption of more Internet-like technical architectures. The Web 2.0 concept is increasingly being used. ·       Virtualization of the traditional operations support system (OSS) ·       Adoption of SOA to support development of IP-based services ·       Adoption of frameworks like Service Delivery Platforms (SDPs) and IP Multimedia Subsystem ·       (IMS) to enable seamless deployment of various services over fixed and mobile networks ·       Replacement of in-house, customized, and stove-piped OSS/BSS with standards-based COTS products ·       Compliance with industry standards and frameworks like eTOM, SID, and TAM to enable seamless integration with other standards-based products   Drivers of Reference Architecture   The drivers of the Reference Architecture are Reference Architecture Goals, Principles, and Enterprise Vision and Telecom Transformation. The details are depicted below diagram. @font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }div.Section1 { page: Section1; } Figure 1. Drivers for Reference Architecture @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Today’s telecom reference architectures should seamlessly integrate traditional legacy-based applications and transition to next-generation network technologies (e.g., IP multimedia subsystems). This has resulted in new requirements for flexible, real-time billing and OSS/BSS systems and implications on the service provider’s organizational requirements and structure.   Telecom reference architectures are today expected to:   ·       Integrate voice, messaging, email and other VAS over fixed and mobile networks, back end systems ·       Be able to provision multiple services and service bundles • Deliver converged voice, video and data services ·       Leverage the existing Network Infrastructure ·       Provide real-time, flexible billing and charging systems to handle complex promotions, discounts, and settlements with multiple parties. ·       Support charging of advanced data services such as VoIP, On-Demand, Services (e.g.  Video), IMS/SIP Services, Mobile Money, Content Services and IPTV. ·       Help in faster deployment of new services • Serve as an effective platform for collaboration between network IT and business organizations ·       Harness the potential of converging technology, networks, devices and content to develop multimedia services and solutions of ever-increasing sophistication on a single Internet Protocol (IP) ·       Ensure better service delivery and zero revenue leakage through real-time balance and credit management ·       Lower operating costs to drive profitability   Enterprise Reference Architecture   The Enterprise Reference Architecture (RA) fills the gap between the concepts and vocabulary defined by the reference model and the implementation. Reference architecture provides detailed architectural information in a common format such that solutions can be repeatedly designed and deployed in a consistent, high-quality, supportable fashion. This paper attempts to describe the Reference Architecture for the Telecom Application Usage and how to achieve the Enterprise Level Reference Architecture using SOA.   • Telecom Reference Architecture • Enterprise SOA based Reference Architecture   Telecom Reference Architecture   Tele Management Forum’s New Generation Operations Systems and Software (NGOSS) is an architectural framework for organizing, integrating, and implementing telecom systems. NGOSS is a component-based framework consisting of the following elements:   ·       The enhanced Telecom Operations Map (eTOM) is a business process framework. ·       The Shared Information Data (SID) model provides a comprehensive information framework that may be specialized for the needs of a particular organization. ·       The Telecom Application Map (TAM) is an application framework to depict the functional footprint of applications, relative to the horizontal processes within eTOM. ·       The Technology Neutral Architecture (TNA) is an integrated framework. TNA is an architecture that is sustainable through technology changes.   NGOSS Architecture Standards are:   ·       Centralized data ·       Loosely coupled distributed systems ·       Application components/re-use  ·       A technology-neutral system framework with technology specific implementations ·       Interoperability to service provider data/processes ·       Allows more re-use of business components across multiple business scenarios ·       Workflow automation   The traditional operator systems architecture consists of four layers,   ·       Business Support System (BSS) layer, with focus toward customers and business partners. Manages order, subscriber, pricing, rating, and billing information. ·       Operations Support System (OSS) layer, built around product, service, and resource inventories. ·       Networks layer – consists of Network elements and 3rd Party Systems. ·       Integration Layer – to maximize application communication and overall solution flexibility.   Reference architecture for telecom enterprises is depicted below. @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Figure 2. Telecom Reference Architecture   The major building blocks of any Telecom Service Provider architecture are as follows:   1. Customer Relationship Management   CRM encompasses the end-to-end lifecycle of the customer: customer initiation/acquisition, sales, ordering, and service activation, customer care and support, proactive campaigns, cross sell/up sell, and retention/loyalty.   CRM also includes the collection of customer information and its application to personalize, customize, and integrate delivery of service to a customer, as well as to identify opportunities for increasing the value of the customer to the enterprise.   The key functionalities related to Customer Relationship Management are   ·       Manage the end-to-end lifecycle of a customer request for products. ·       Create and manage customer profiles. ·       Manage all interactions with customers – inquiries, requests, and responses. ·       Provide updates to Billing and other south bound systems on customer/account related updates such as customer/ account creation, deletion, modification, request bills, final bill, duplicate bills, credit limits through Middleware. ·       Work with Order Management System, Product, and Service Management components within CRM. ·       Manage customer preferences – Involve all the touch points and channels to the customer, including contact center, retail stores, dealers, self service, and field service, as well as via any media (phone, face to face, web, mobile device, chat, email, SMS, mail, the customer's bill, etc.). ·       Support single interface for customer contact details, preferences, account details, offers, customer premise equipment, bill details, bill cycle details, and customer interactions.   CRM applications interact with customers through customer touch points like portals, point-of-sale terminals, interactive voice response systems, etc. The requests by customers are sent via fulfillment/provisioning to billing system for ordering processing.   2. Billing and Revenue Management   Billing and Revenue Management handles the collection of appropriate usage records and production of timely and accurate bills – for providing pre-bill usage information and billing to customers; for processing their payments; and for performing payment collections. In addition, it handles customer inquiries about bills, provides billing inquiry status, and is responsible for resolving billing problems to the customer's satisfaction in a timely manner. This process grouping also supports prepayment for services.   The key functionalities provided by these applications are   ·       To ensure that enterprise revenue is billed and invoices delivered appropriately to customers. ·       To manage customers’ billing accounts, process their payments, perform payment collections, and monitor the status of the account balance. ·       To ensure the timely and effective fulfillment of all customer bill inquiries and complaints. ·       Collect the usage records from mediation and ensure appropriate rating and discounting of all usage and pricing. ·       Support revenue sharing; split charging where usage is guided to an account different from the service consumer. ·       Support prepaid and post-paid rating. ·       Send notification on approach / exceeding the usage thresholds as enforced by the subscribed offer, and / or as setup by the customer. ·       Support prepaid, post paid, and hybrid (where some services are prepaid and the rest of the services post paid) customers and conversion from post paid to prepaid, and vice versa. ·       Support different billing function requirements like charge prorating, promotion, discount, adjustment, waiver, write-off, account receivable, GL Interface, late payment fee, credit control, dunning, account or service suspension, re-activation, expiry, termination, contract violation penalty, etc. ·       Initiate direct debit to collect payment against an invoice outstanding. ·       Send notification to Middleware on different events; for example, payment receipt, pre-suspension, threshold exceed, etc.   Billing systems typically get usage data from mediation systems for rating and billing. They get provisioning requests from order management systems and inquiries from CRM systems. Convergent and real-time billing systems can directly get usage details from network elements.   3. Mediation   Mediation systems transform/translate the Raw or Native Usage Data Records into a general format that is acceptable to billing for their rating purposes.   The following lists the high-level roles and responsibilities executed by the Mediation system in the end-to-end solution.   ·       Collect Usage Data Records from different data sources – like network elements, routers, servers – via different protocol and interfaces. ·       Process Usage Data Records – Mediation will process Usage Data Records as per the source format. ·       Validate Usage Data Records from each source. ·       Segregates Usage Data Records coming from each source to multiple, based on the segregation requirement of end Application. ·       Aggregates Usage Data Records based on the aggregation rule if any from different sources. ·       Consolidates multiple Usage Data Records from each source. ·       Delivers formatted Usage Data Records to different end application like Billing, Interconnect, Fraud Management, etc. ·       Generates audit trail for incoming Usage Data Records and keeps track of all the Usage Data Records at various stages of mediation process. ·       Checks duplicate Usage Data Records across files for a given time window.   4. Fulfillment   This area is responsible for providing customers with their requested products in a timely and correct manner. It translates the customer's business or personal need into a solution that can be delivered using the specific products in the enterprise's portfolio. This process informs the customers of the status of their purchase order, and ensures completion on time, as well as ensuring a delighted customer. These processes are responsible for accepting and issuing orders. They deal with pre-order feasibility determination, credit authorization, order issuance, order status and tracking, customer update on customer order activities, and customer notification on order completion. Order management and provisioning applications fall into this category.   The key functionalities provided by these applications are   ·       Issuing new customer orders, modifying open customer orders, or canceling open customer orders; ·       Verifying whether specific non-standard offerings sought by customers are feasible and supportable; ·       Checking the credit worthiness of customers as part of the customer order process; ·       Testing the completed offering to ensure it is working correctly; ·       Updating of the Customer Inventory Database to reflect that the specific product offering has been allocated, modified, or cancelled; ·       Assigning and tracking customer provisioning activities; ·       Managing customer provisioning jeopardy conditions; and ·       Reporting progress on customer orders and other processes to customer.   These applications typically get orders from CRM systems. They interact with network elements and billing systems for fulfillment of orders.   5. Enterprise Management   This process area includes those processes that manage enterprise-wide activities and needs, or have application within the enterprise as a whole. They encompass all business management processes that   ·       Are necessary to support the whole of the enterprise, including processes for financial management, legal management, regulatory management, process, cost, and quality management, etc.;   ·       Are responsible for setting corporate policies, strategies, and directions, and for providing guidelines and targets for the whole of the business, including strategy development and planning for areas, such as Enterprise Architecture, that are integral to the direction and development of the business;   ·       Occur throughout the enterprise, including processes for project management, performance assessments, cost assessments, etc.     (i) Enterprise Risk Management:   Enterprise Risk Management focuses on assuring that risks and threats to the enterprise value and/or reputation are identified, and appropriate controls are in place to minimize or eliminate the identified risks. The identified risks may be physical or logical/virtual. Successful risk management ensures that the enterprise can support its mission critical operations, processes, applications, and communications in the face of serious incidents such as security threats/violations and fraud attempts. Two key areas covered in Risk Management by telecom operators are:   ·       Revenue Assurance: Revenue assurance system will be responsible for identifying revenue loss scenarios across components/systems, and will help in rectifying the problems. The following lists the high-level roles and responsibilities executed by the Revenue Assurance system in the end-to-end solution. o   Identify all usage information dropped when networks are being upgraded. o   Interconnect bill verification. o   Identify where services are routinely provisioned but never billed. o   Identify poor sales policies that are intensifying collections problems. o   Find leakage where usage is sent to error bucket and never billed for. o   Find leakage where field service, CRM, and network build-out are not optimized.   ·       Fraud Management: Involves collecting data from different systems to identify abnormalities in traffic patterns, usage patterns, and subscription patterns to report suspicious activity that might suggest fraudulent usage of resources, resulting in revenue losses to the operator.   The key roles and responsibilities of the system component are as follows:   o   Fraud management system will capture and monitor high usage (over a certain threshold) in terms of duration, value, and number of calls for each subscriber. The threshold for each subscriber is decided by the system and fixed automatically. o   Fraud management will be able to detect the unauthorized access to services for certain subscribers. These subscribers may have been provided unauthorized services by employees. The component will raise the alert to the operator the very first time of such illegal calls or calls which are not billed. o   The solution will be to have an alarm management system that will deliver alarms to the operator/provider whenever it detects a fraud, thus minimizing fraud by catching it the first time it occurs. o   The Fraud Management system will be capable of interfacing with switches, mediation systems, and billing systems   (ii) Knowledge Management   This process focuses on knowledge management, technology research within the enterprise, and the evaluation of potential technology acquisitions.   Key responsibilities of knowledge base management are to   ·       Maintain knowledge base – Creation and updating of knowledge base on ongoing basis. ·       Search knowledge base – Search of knowledge base on keywords or category browse ·       Maintain metadata – Management of metadata on knowledge base to ensure effective management and search. ·       Run report generator. ·       Provide content – Add content to the knowledge base, e.g., user guides, operational manual, etc.   (iii) Document Management   It focuses on maintaining a repository of all electronic documents or images of paper documents relevant to the enterprise using a system.   (iv) Data Management   It manages data as a valuable resource for any enterprise. For telecom enterprises, the typical areas covered are Master Data Management, Data Warehousing, and Business Intelligence. It is also responsible for data governance, security, quality, and database management.   Key responsibilities of Data Management are   ·       Using ETL, extract the data from CRM, Billing, web content, ERP, campaign management, financial, network operations, asset management info, customer contact data, customer measures, benchmarks, process data, e.g., process inputs, outputs, and measures, into Enterprise Data Warehouse. ·       Management of data traceability with source, data related business rules/decisions, data quality, data cleansing data reconciliation, competitors data – storage for all the enterprise data (customer profiles, products, offers, revenues, etc.) ·       Get online update through night time replication or physical backup process at regular frequency. ·       Provide the data access to business intelligence and other systems for their analysis, report generation, and use.   (v) Business Intelligence   It uses the Enterprise Data to provide the various analysis and reports that contain prospects and analytics for customer retention, acquisition of new customers due to the offers, and SLAs. It will generate right and optimized plans – bolt-ons for the customers.   The following lists the high-level roles and responsibilities executed by the Business Intelligence system at the Enterprise Level:   ·       It will do Pattern analysis and reports problem. ·       It will do Data Analysis – Statistical analysis, data profiling, affinity analysis of data, customer segment wise usage patterns on offers, products, service and revenue generation against services and customer segments. ·       It will do Performance (business, system, and forecast) analysis, churn propensity, response time, and SLAs analysis. ·       It will support for online and offline analysis, and report drill down capability. ·       It will collect, store, and report various SLA data. ·       It will provide the necessary intelligence for marketing and working on campaigns, etc., with cost benefit analysis and predictions.   It will advise on customer promotions with additional services based on loyalty and credit history of customer   ·       It will Interface with Enterprise Data Management system for data to run reports and analysis tasks. It will interface with the campaign schedules, based on historical success evidence.   (vi) Stakeholder and External Relations Management   It manages the enterprise's relationship with stakeholders and outside entities. Stakeholders include shareholders, employee organizations, etc. Outside entities include regulators, local community, and unions. Some of the processes within this grouping are Shareholder Relations, External Affairs, Labor Relations, and Public Relations.   (vii) Enterprise Resource Planning   It is used to manage internal and external resources, including tangible assets, financial resources, materials, and human resources. Its purpose is to facilitate the flow of information between all business functions inside the boundaries of the enterprise and manage the connections to outside stakeholders. ERP systems consolidate all business operations into a uniform and enterprise wide system environment.   The key roles and responsibilities for Enterprise System are given below:   ·        It will handle responsibilities such as core accounting, financial, and management reporting. ·       It will interface with CRM for capturing customer account and details. ·       It will interface with billing to capture the billing revenue and other financial data. ·       It will be responsible for executing the dunning process. Billing will send the required feed to ERP for execution of dunning. ·       It will interface with the CRM and Billing through batch interfaces. Enterprise management systems are like horizontals in the enterprise and typically interact with all major telecom systems. E.g., an ERP system interacts with CRM, Fulfillment, and Billing systems for different kinds of data exchanges.   6. External Interfaces/Touch Points   The typical external parties are customers, suppliers/partners, employees, shareholders, and other stakeholders. External interactions from/to a Service Provider to other parties can be achieved by a variety of mechanisms, including:   ·       Exchange of emails or faxes ·       Call Centers ·       Web Portals ·       Business-to-Business (B2B) automated transactions   These applications provide an Internet technology driven interface to external parties to undertake a variety of business functions directly for themselves. These can provide fully or partially automated service to external parties through various touch points.   Typical characteristics of these touch points are   ·       Pre-integrated self-service system, including stand-alone web framework or integration front end with a portal engine ·       Self services layer exposing atomic web services/APIs for reuse by multiple systems across the architectural environment ·       Portlets driven connectivity exposing data and services interoperability through a portal engine or web application   These touch points mostly interact with the CRM systems for requests, inquiries, and responses.   7. Middleware   The component will be primarily responsible for integrating the different systems components under a common platform. It should provide a Standards-Based Platform for building Service Oriented Architecture and Composite Applications. The following lists the high-level roles and responsibilities executed by the Middleware component in the end-to-end solution.   ·       As an integration framework, covering to and fro interfaces ·       Provide a web service framework with service registry. ·       Support SOA framework with SOA service registry. ·       Each of the interfaces from / to Middleware to other components would handle data transformation, translation, and mapping of data points. ·       Receive data from the caller / activate and/or forward the data to the recipient system in XML format. ·       Use standard XML for data exchange. ·       Provide the response back to the service/call initiator. ·       Provide a tracking until the response completion. ·       Keep a store transitional data against each call/transaction. ·       Interface through Middleware to get any information that is possible and allowed from the existing systems to enterprise systems; e.g., customer profile and customer history, etc. ·       Provide the data in a common unified format to the SOA calls across systems, and follow the Enterprise Architecture directive. ·       Provide an audit trail for all transactions being handled by the component.   8. Network Elements   The term Network Element means a facility or equipment used in the provision of a telecommunications service. Such terms also includes features, functions, and capabilities that are provided by means of such facility or equipment, including subscriber numbers, databases, signaling systems, and information sufficient for billing and collection or used in the transmission, routing, or other provision of a telecommunications service.   Typical network elements in a GSM network are Home Location Register (HLR), Intelligent Network (IN), Mobile Switching Center (MSC), SMS Center (SMSC), and network elements for other value added services like Push-to-talk (PTT), Ring Back Tone (RBT), etc.   Network elements are invoked when subscribers use their telecom devices for any kind of usage. These elements generate usage data and pass it on to downstream systems like mediation and billing system for rating and billing. They also integrate with provisioning systems for order/service fulfillment.   9. 3rd Party Applications   3rd Party systems are applications like content providers, payment gateways, point of sale terminals, and databases/applications maintained by the Government.   Depending on applicability and the type of functionality provided by 3rd party applications, the integration with different telecom systems like CRM, provisioning, and billing will be done.   10. Service Delivery Platform   A service delivery platform (SDP) provides the architecture for the rapid deployment, provisioning, execution, management, and billing of value added telecom services. SDPs are based on the concept of SOA and layered architecture. They support the delivery of voice, data services, and content in network and device-independent fashion. They allow application developers to aggregate network capabilities, services, and sources of content. SDPs typically contain layers for web services exposure, service application development, and network abstraction.   SOA Reference Architecture   SOA concept is based on the principle of developing reusable business service and building applications by composing those services, instead of building monolithic applications in silos. It’s about bridging the gap between business and IT through a set of business-aligned IT services, using a set of design principles, patterns, and techniques.   In an SOA, resources are made available to participants in a value net, enterprise, line of business (typically spanning multiple applications within an enterprise or across multiple enterprises). It consists of a set of business-aligned IT services that collectively fulfill an organization’s business processes and goals. We can choreograph these services into composite applications and invoke them through standard protocols. SOA, apart from agility and reusability, enables:   ·       The business to specify processes as orchestrations of reusable services ·       Technology agnostic business design, with technology hidden behind service interface ·       A contractual-like interaction between business and IT, based on service SLAs ·       Accountability and governance, better aligned to business services ·       Applications interconnections untangling by allowing access only through service interfaces, reducing the daunting side effects of change ·       Reduced pressure to replace legacy and extended lifetime for legacy applications, through encapsulation in services   ·       A Cloud Computing paradigm, using web services technologies, that makes possible service outsourcing on an on-demand, utility-like, pay-per-usage basis   The following section represents the Reference Architecture of logical view for the Telecom Solution. The new custom built application needs to align with this logical architecture in the long run to achieve EA benefits.   Packaged implementation applications, such as ERP billing applications, need to expose their functions as service providers (as other applications consume) and interact with other applications as service consumers.   COT applications need to expose services through wrappers such as adapters to utilize existing resources and at the same time achieve Enterprise Architecture goal and objectives.   The following are the various layers for Enterprise level deployment of SOA. This diagram captures the abstract view of Enterprise SOA layers and important components of each layer. Layered architecture means decomposition of services such that most interactions occur between adjacent layers. However, there is no strict rule that top layers should not directly communicate with bottom layers.   The diagram below represents the important logical pieces that would result from overall SOA transformation. @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Figure 3. Enterprise SOA Reference Architecture 1.          Operational System Layer: This layer consists of all packaged applications like CRM, ERP, custom built applications, COTS based applications like Billing, Revenue Management, Fulfilment, and the Enterprise databases that are essential and contribute directly or indirectly to the Enterprise OSS/BSS Transformation.   ERP holds the data of Asset Lifecycle Management, Supply Chain, and Advanced Procurement and Human Capital Management, etc.   CRM holds the data related to Order, Sales, and Marketing, Customer Care, Partner Relationship Management, Loyalty, etc.   Content Management handles Enterprise Search and Query. Billing application consists of the following components:   ·       Collections Management, Customer Billing Management, Invoices, Real-Time Rating, Discounting, and Applying of Charges ·       Enterprise databases will hold both the application and service data, whether structured or unstructured.   MDM - Master data majorly consists of Customer, Order, Product, and Service Data.     2.          Enterprise Component Layer:   This layer consists of the Application Services and Common Services that are responsible for realizing the functionality and maintaining the QoS of the exposed services. This layer uses container-based technologies such as application servers to implement the components, workload management, high availability, and load balancing.   Application Services: This Service Layer enables application, technology, and database abstraction so that the complex accessing logic is hidden from the other service layers. This is a basic service layer, which exposes application functionalities and data as reusable services. The three types of the Application access services are:   ·       Application Access Service: This Service Layer exposes application level functionalities as a reusable service between BSS to BSS and BSS to OSS integration. This layer is enabled using disparate technology such as Web Service, Integration Servers, and Adaptors, etc.   ·       Data Access Service: This Service Layer exposes application data services as a reusable reference data service. This is done via direct interaction with application data. and provides the federated query.   ·       Network Access Service: This Service Layer exposes provisioning layer as a reusable service from OSS to OSS integration. This integration service emphasizes the need for high performance, stateless process flows, and distributed design.   Common Services encompasses management of structured, semi-structured, and unstructured data such as information services, portal services, interaction services, infrastructure services, and security services, etc.   3.          Integration Layer:   This consists of service infrastructure components like service bus, service gateway for partner integration, service registry, service repository, and BPEL processor. Service bus will carry the service invocation payloads/messages between consumers and providers. The other important functions expected from it are itinerary based routing, distributed caching of routing information, transformations, and all qualities of service for messaging-like reliability, scalability, and availability, etc. Service registry will hold all contracts (wsdl) of services, and it helps developers to locate or discover service during design time or runtime.   • BPEL processor would be useful in orchestrating the services to compose a complex business scenario or process. • Workflow and business rules management are also required to support manual triggering of certain activities within business process. based on the rules setup and also the state machine information. Application, data, and service mediation layer typically forms the overall composite application development framework or SOA Framework.   4.          Business Process Layer: These are typically the intermediate services layer and represent Shared Business Process Services. At Enterprise Level, these services are from Customer Management, Order Management, Billing, Finance, and Asset Management application domains.   5.          Access Layer: This layer consists of portals for Enterprise and provides a single view of Enterprise information management and dashboard services.   6.          Channel Layer: This consists of various devices; applications that form part of extended enterprise; browsers through which users access the applications.   7.          Client Layer: This designates the different types of users accessing the enterprise applications. The type of user typically would be an important factor in determining the level of access to applications.   8.          Vertical pieces like management, monitoring, security, and development cut across all horizontal layers Management and monitoring involves all aspects of SOA-like services, SLAs, and other QoS lifecycle processes for both applications and services surrounding SOA governance.     9.          EA Governance, Reference Architecture, Roadmap, Principles, and Best Practices:   EA Governance is important in terms of providing the overall direction to SOA implementation within the enterprise. This involves board-level involvement, in addition to business and IT executives. At a high level, this involves managing the SOA projects implementation, managing SOA infrastructure, and controlling the entire effort through all fine-tuned IT processes in accordance with COBIT (Control Objectives for Information Technology).   Devising tools and techniques to promote reuse culture, and the SOA way of doing things needs competency centers to be established in addition to training the workforce to take up new roles that are suited to SOA journey.   Conclusions   Reference Architectures can serve as the basis for disparate architecture efforts throughout the organization, even if they use different tools and technologies. Reference architectures provide best practices and approaches in the independent way a vendor deals with technology and standards. Reference Architectures model the abstract architectural elements for an enterprise independent of the technologies, protocols, and products that are used to implement an SOA. Telecom enterprises today are facing significant business and technology challenges due to growing competition, a multitude of services, and convergence. Adopting architectural best practices could go a long way in meeting these challenges. The use of SOA-based architecture for communication to each of the external systems like Billing, CRM, etc., in OSS/BSS system has made the architecture very loosely coupled, with greater flexibility. Any change in the external systems would be absorbed at the Integration Layer without affecting the rest of the ecosystem. The use of a Business Process Management (BPM) tool makes the management and maintenance of the business processes easy, with better performance in terms of lead time, quality, and cost. Since the Architecture is based on standards, it will lower the cost of deploying and managing OSS/BSS applications over their lifecycles.

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  • Handling bounced email when using a postfix smarthost

    - by Mark Rose
    I'm running a high availability cluster, and so far, most things work great. I have two external machines that act as outgoing mail hosts (smarthosts). The internal hosts are configured to relay all email through these two external facing hosts. My smarthosts' main.cf looks like this: myhostname = lb1.example.com alias_maps = hash:/etc/aliases alias_database = hash:/etc/aliases mydestination = lb1.example.com, localhost relayhost = mynetworks = 127.0.0.0/8 10.1.248.0/24 My internal hosts' main.cf looks like this: mynetworks = 127.0.0.0/8 myhostname = web1.example.com mydestination = $myhostname, localhost.$mydomain, localhost relayhost = [10.1.248.3] smtp_fallback_relay = [10.1.248.2] lb1's internal IP is 10.1.248.2, and lb2's internal IP is 10.1.248.3. On the external hosts, email for root and www-data is forwarded to [email protected] with /etc/aliases. One advantage to using the smarthost setup is that spam filters and the like can connect back to the sending sending server. All email is sent fine, and headers look like this: Received: from lb2.example.com ([198.51.100.3]) by mx.google.com with ESMTP id y17si1571259icb.76.2011.01.13.18.20.32; Thu, 13 Jan 2011 18:20:32 -0800 (PST) Received-SPF: neutral (google.com: 198.51.100.3 is neither permitted nor denied by best guess record for domain of [email protected]) client-ip=198.51.100.3; Received: from db1.example.com (unknown [10.1.248.20]) by lb2.example.com (Postfix) with ESMTP id D364823C0BE for <[email protected]>; Thu, 13 Jan 2011 21:20:31 -0500 (EST) Received: by db1.example.com (Postfix) id C9FA7760D6A; Thu, 13 Jan 2011 21:20:31 -0500 (EST) Delivered-To: www-data@localhost Received: by db1.example.com (Postfix, from userid 0) id C1632760D6C; Thu, 13 Jan 2011 21:20:31 -0500 (EST) The problem is bounced/reject email. The external machine tries to forward the email back to the internal machine, e.g. www-data on web1 sending an email that bounces (such as a user signing up with a bad email address). An additional complication is using Google mail for the main example.com domain. In lieu of specifying every internal host in the external hosts' mydestination, is there a better way of setting things up, keeping in mind I can't adjust touch the mx for example.com?

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  • Essbase 11.1.2 - JVM_OPTION settings for Essbase

    - by sujata
    When tuning the heap size for Essbase, there are two JVM_OPTIONS settings available for Essbase - one for the Essbase agent and one for the Essbase applications that are using custom-defined functions (CDFs), custom-defined macros (CDMs), data mining, triggers or external authentication. ESS_JVM_OPTION setting is used for the application and mainly for CDFs, CDMs, data mining, triggers, external authentication ESS_CSS_JVM_OPTION setting is used to set the heap size for the Essbase agent

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  • Disable the Splash Screen in Portable Firefox (and Other Portable Apps)

    - by Mysticgeek
    Portable applications are cool because you can run them on any machine from your thumb drive. What isn’t cool is the annoying splash screens that appear when launching the apps. Here’s how to disable the annoyance. In this example we are using Portable Apps version 1.6.1. Disable Splash Screen in Portable Firefox  To disable the Splash Screen, open up Computer and double-click on your flash drive containing PortableApps.   Now browse to the following location… PortableApps\FirefoxPortable\Other\Source In this directory you’ll find the file FirefoxPortable.ini. Open this file with Notepad… This ini file should look similar to the shot below. By default, the line DisableSplashScreen=False … we just need to change False to True. Then make sure to save the change… Now copy the FirefoxPortable.ini file we just edited. Then go back to the main directory PortableApps \ FirefoxPortable and paste it there. That is all there is to it! Now when you launch Portable Firefox, you won’t have to wait while the Splash Screen displays before you can start using it. If you ever want to revert back to having the Splash Screen display, all you’ll need to do is delete FirefoxPortable.ini from PortableApps \ FirefoxPortable. The process is essentially the same in other PortableApps as well. Just follow the steps shown above. For example here we’re disabling the Splash Screen from KeePassPortable by going into the thumb drive PortableApps \ KeePassPortable \ Other \ Source and changing the KeePassPortable.ini file for DisableSplashScreen to equal True. Save it… Then copy it to the main KeePassPortable directory… If you are annoyed by having to see the Splash Screen every time you launch a portable app, following these steps rids the annoyance! Download PortableApps Similar Articles Productive Geek Tips Speed up Visual Studio 2003 Startup Time By Disabling the Splash ScreenSpeed up Visual Studio 2003 Startup Time By Disabling the Splash ScreenUpdate Portable Firefox the Easy WayStart Portable Firefox in Safe ModeInstall and Run Applications from Your iPod, Flash Drive or Mp3 Player TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips HippoRemote Pro 2.2 Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Windows 7’s WordPad is Actually Good Greate Image Viewing and Management with Zoner Photo Studio Free Windows Media Player Plus! – Cool WMP Enhancer Get Your Team’s World Cup Schedule In Google Calendar Backup Drivers With Driver Magician TubeSort: YouTube Playlist Organizer

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  • Different types of Session state management options available with ASP.NET

    - by Aamir Hasan
    ASP.NET provides In-Process and Out-of-Process state management.In-Process stores the session in memory on the web server.This requires the a "sticky-server" (or no load-balancing) so that the user is always reconnected to the same web server.Out-of-Process Session state management stores data in an external data source.The external data source may be either a SQL Server or a State Server service.Out-of-Process state management requires that all objects stored in session are serializable.Linkhttp://msdn.microsoft.com/en-us/library/ms178586%28VS.80%29.aspx

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  • Silverlight Cream for June 06, 2010 -- #876

    - by Dave Campbell
    In this Issue: Brian Genisio, Michael Washington, Fons Sonnemans , Don Burnett, Xianzhong Zhu, Mike Snow, Jesse Liberty, Victor Gaudioso, David Kelley(-2-), and Matias Bonaventura . Shoutout: Anoop has a good post up: MEF or Managed Extensibility Framework and Lazy – Being Lazy with MEF, Custom Export Attributes etc Jesse Liberty's got a good post up if you are just Getting Started With Silverlight: A Path Through The Learning Material John Papa reports Updates and New Home for Sticky Plugin Tim Heuer announced Silverlight 4 Theme refresh including RIA Services templates From SilverlightCream.com: Adventures in MVVM – ViewModel Location and Creation Brian Genisio has a post up about ViewModels and how he attaches them to his views. Some discssion of MVVMLight, and other external links plus the code for the project. Simplified MEF: Dynamically Loading a Silverlight .xap Michael Washington has a good tutorial up on MEF, Silverlight, and ViewModel. In Michael's words: The goal here is to give you a quick easy win. You will be able to understand this one. You will come away with something you can use, and you will be able to tell your fellow colleagues, "MEF? yeah I'm using that, good stuff Touch Gesture Triggers for Windows Phone 7 projects in Blend 4.0 Fons Sonnemans has a post up about touch gestures for WP7 -- he's got 3 of them implemented using triggers, plus an external link to another, and the source. What the Heck is “MEF” for, and what Silverlight designers need to know about it? Don Burnett is also talking MEF... he does a good job of introducing MEF if you're not acquainted yet, plus some external information. Write Your Custom Effect Components in Silverlight 3 Xianzhong Zhu has a post up walking you through creating your own Custom Effect for Blend and Silverlight 3 ... lots of external links and the source project. Silverlight Tip of the Day #28 – Text Trimming Mike Snow's Tip #28 is about Text Trimming... what it does, and how it differs from WPF Windows Phone 7: Lists, Page Animation and oData Jesse Liberty called this a mini-tutorial, but it's not so mini... great tutorial on WP7, data, lists, and page transitions... oh, and the data is OData too... New Silveright Video Tutorial: How to Do Hit Detection Victor Gaudioso's latest video tutorial is up and he's demonstrating how to do Silverlight HitTesting via code from Andy Beaulieu Dependency Properties Made Easy Need a quick pick-up on Dependency Properties? David Kelley has a short post about them on his blog. Isolated Storage Made Easy David Kelley also has a quick post up about Isolated Storage ... going to keep an eye out for more of these quick "Made Easy" posts from David. Prism 4.0 First Drop – MVVM Matias Bonaventura has a post up about the recent Prism 4.0 drop and highlights a bunch of the features/enhancements in this... some code snippets and a linnk out to the CodePlex drop. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • Problem in installation in My Hp g4 1226se

    - by vivek Verma
    1vivek.100 Dual booting error in Hp pavilion g4 1226se Dear sir or Madam, My name is vivek verma.... I am the user of my Hp laptop which series and model name is HP PAVILION G4 1226SE........ i have purchase in the year of 2012 and month is February.....the windows 7 home basic 64 Bit is already installed in in my laptop.... Now i want to install Ubuntu 12.04 Lts or 13.10 lts..... i have try many time to install in my laptop via live CD or USB installer....and i have try many live CD and many pen drive to install Ubuntu ... but it is not done......now i am in very big problem...... when i put my CD or USB drive to boot and install the Ubuntu......my laptop screen is goes the some black (brightness of my laptop screen is very low and there is very low visibility ) and not showing any thing on my laptop screen..... and when i move the my laptop screen.....then there is graphics option in this screen to installation of the Ubuntu option......and when i press the dual boot with setting button and press to continue them my laptop is goes for shutdown after 2 or 5 minutes..... ...... and Hp service center person is saying to me our laptop hardware has no problem.....please contact to Ubuntu tech support............. show please help me if possible..... My laptop configuration is here...... Hardware Product Name g4-1226se Product Number QJ551EA Microprocessor 2.4 GHz Intel Core i5-2430M Microprocessor Cache 3 MB L3 cache Memory 4 GB DDR3 Memory Max Upgradeable to 4 GB DDR3 Video Graphics Intel HD 3000 (up to 1.65 GB) Display 35,5 cm (14,0") High-Definition LED-backlit BrightView Display (1366 x 768) Hard Drive 500 GB SATA (5400 rpm) Multimedia Drive SuperMulti DVD±R/RW with Double Layer Support Network Card Integrated 10/100 BASE-T Ethernet LAN Wireless Connectivity 802.11 b/g/n Sound Altec Lansing speakers Keyboard Full size island-style keyboard with home roll keys Pointing Device TouchPad supporting Multi-Touch gestures with On/Off button PC Card Slots Multi-Format Digital Media Card Reader for Secure Digital cards, Multimedia cards External Ports 1 VGA 1 headphone-out 1 microphone-in 3 USB 2.0 1 RJ45 Dimensions 34.1 x 23.1 x 3.56 cm Weight Starting at 2.1 kg Power 65W AC Power Adapter 6-cell Lithium-Ion (Li-Ion) What's In The Box Webcam with Integrated Digital Microphone (VGA) Software Operating System: Windows 7 Home Basic 64bit....Genuine..... ......... Sir please help me if possible....... Name =vivek verma Contact no.+919911146737 Email [email protected]

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  • Adaptec 5805 after reboot don't starting

    - by Rakedko ShotGuns
    After rebooting the system, the controller is not included. It only works if the computer is shut down and turn off. Late i update firmware "Adaptec RAID 5805 Firmware Build 18948" How to fix the problem? add Log Configuration summary Server name.....................raid_test Adaptec Storage Manager agent...7.31.00 (18856) Adaptec Storage Manager console.7.31.00 (18856) Number of controllers...........1 Operating system................Windows Configuration information for controller 1 ------------------------------------------------------- Type............................Controller Model...........................Adaptec 5805 Controller number...............1 Physical slot...................2 Installed memory size...........512 MB Serial number...................8C4510C6C9E Boot ROM........................5.2-0 (18948) Firmware........................5.2-0 (18948) Device driver...................5.2-0 (16119) Controller status...............Optimal Battery status..................Charging Battery temperature.............Normal Battery charge amount (%).......37 Estimated charge remaining......0 days, 16 hours, 12 minutes Background consistency check....Disabled Copy back.......................Disabled Controller temperature..........Normal (40C / 104F) Default logical drive task priorityHigh Performance mode................Dynamic Number of logical devices.......1 Number of hot-spare drives......0 Number of ready drives..........0 Number of drive(s) assigned to MaxCache cache0 Maximum drives allowed for MaxCache cache8 MaxCache Read Cache Pool Size...0 GB NCQ status......................Enabled Stay awake status...............Disabled Internal drive spinup limit.....0 External drive spinup limit.....0 Phy 0...........................No device attached Phy 1...........................No device attached Phy 2...........................No device attached Phy 3...........................1.50 Gb/s Phy 4...........................No device attached Phy 5...........................No device attached Phy 6...........................No device attached Phy 7...........................No device attached Statistics version..............2.0 SSD Cache size..................0 Pages on fetch list.............0 Fetch list candidates...........0 Candidate replacements..........0 69319...........................31293 Logical device..................0 Logical device name............. RAID level......................Simple volume Data space......................148,916 GB Date created....................09/19/2012 Interface type..................Serial ATA State...........................Optimal Read-cache mode.................Enabled Preferred MaxCache read cache settingEnabled Actual MaxCache read cache setting Disabled Write-cache mode................Enabled (write-back) Write-cache setting.............Enabled (write-back) Partitioned.....................Yes Protected by hot spare..........No Bootable........................Yes Bad stripes.....................No Power Status....................Disabled Power State.....................Active Reduce RPM timer................Never Power off timer.................Never Verify timer....................Never Segment 0.......................Present: controller 1, connector 0, device 0, S/N 9RX3KZMT Overall host IOs................99075 Overall MB......................4411203 DRAM cache hits.................71929 SSD cache hits..................0 Uncached IOs....................29239 Overall disk failures...........0 DRAM cache full hits............71929 DRAM cache fetch / flush wait...0 DRAM cache hybrid reads.........3476 DRAM cache flushes..............-- Read hits.......................0 Write hits......................0 Valid Pages.....................0 Updates on writes...............0 Invalidations by large writes...0 Invalidations by R/W balance....0 Invalidations by replacement....0 Invalidations by other..........0 Page Fetches....................0 0...............................0 73..............................10822 8...............................3 46138...........................4916 27184...........................15226 20875...........................323 16982...........................1771 1563............................5317 1948............................2969 Serial attached SCSI ----------------------- Type............................Disk drive Vendor..........................Unknown Model...........................ST3160815AS Serial Number...................9RX3KZMT Firmware level..................3.AAD Reported channel................0 Reported SCSI device ID.........0 Interface type..................Serial ATA Size............................149,05 GB Negotiated transfer speed.......1.50 Gb/s State...........................Optimal S.M.A.R.T. error................No Write-cache mode................Write back Hardware errors.................0 Medium errors...................0 Parity errors...................0 Link failures...................0 Aborted commands................0 S.M.A.R.T. warnings.............0 Solid-state disk (non-spinning).false MaxCache cache capable..........false MaxCache cache assigned.........false NCQ status......................Enabled Phy 0...........................1.50 Gb/s Power State.....................Full rpm Supported power states..........Full rpm, Powered off 0x01............................113 0x03............................98 0x04............................99 0x05............................100 0x07............................83 0x09............................75 0x0A............................100 0x0C............................99 0xBB............................100 0xBD............................100 0xBE............................61 0xC2............................39 0xC3............................69 0xC5............................100 0xC6............................100 0xC7............................200 0xC8............................100 0xCA............................100 Aborted commands................0 Link failures...................0 Medium errors...................0 Parity errors...................0 Hardware errors.................0 SMART errors....................0 End of the configuration information for controller 1 List item

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  • Open ports broken from internal network

    - by ksvi
    Quick summary: Forwarded port works from the outside world, but from the internal network using the external IP the connection is refused. This is a simplified situation to make the explanation easier: I have a computer that is running a service on port 12345. This computer has an internal IP 192.168.1.100 and is connected directly to a modem/router which has internal IP 192.168.1.1 and external (public, static) IP 1.2.3.4. (The router is TP-LINK TD-w8960N) I have set up port forwarding (virtual server) at port 12345 to go to port 12345 at 192.168.1.100. If I run telnet 192.168.1.100 12345 from the same computer everything works. But running telnet 1.2.3.4 12345 says connection refused. If I do this on another computer (on the same internal network, connected to the router) the same thing happens. This would seem like the port forwarding is not working. However... If I run a online port checking service on my external IP and the service port it says the port is open and I can see the remote server connecting and immediately closing connection. And using another computer that is connected to the internet using a mobile connection I can also use telnet 1.2.3.4 12345 and I get a working connection. So the port forwarding seems to be working, however using external IP from the internal network doesn't. I have no idea what can be causing this, since another setup very much like this (different router) works for me. I can access a service running on a server from inside the network both through the internal and external IP. Note: I know I could just use the internal IP inside of the network to access this service. But if I have a laptop that must be able to do this both from inside and outside it would be annoying to constantly switch between 1.2.3.4 and 192.168.1.100 in the software configuration. Router output: > iptables -t nat -L -n Chain PREROUTING (policy ACCEPT) target prot opt source destination ACCEPT all -- 0.0.0.0/0 224.0.0.0/3 DNAT tcp -- 0.0.0.0/0 0.0.0.0/0 tcp dpt:25 to:192.168.1.101 DNAT udp -- 0.0.0.0/0 0.0.0.0/0 udp dpt:25 to:192.168.1.101 DNAT tcp -- 0.0.0.0/0 0.0.0.0/0 tcp dpt:110 to:192.168.1.101 DNAT tcp -- 0.0.0.0/0 0.0.0.0/0 tcp dpt:12345 to:192.168.1.102 DNAT udp -- 0.0.0.0/0 192.168.1.1 udp dpt:53 to:217.118.96.203 Chain POSTROUTING (policy ACCEPT) target prot opt source destination MASQUERADE all -- 192.168.1.0/24 0.0.0.0/0 Chain OUTPUT (policy ACCEPT) target prot opt source destination

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  • DNS lookup when using a CDN

    - by Steven Wu
    Using a CDN can vastly improve the load time of a website. I been thinking of using it to host all my external files like CSS, JS, Images, Videos etc. However I was thinking when linking to a CDN, wouldn't the browser have to use additional DNS lookup? So wouldn't this be counter productive? Or is the benefit to host every external files on a CDN out weighs the additional cost of a DNS lookup? What are your thoughts?

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  • Can I safely delete the Ubuntu 12.04 partition and use the unallocated space for my Elementary OS?

    - by d4ryl3
    I have this setup: I've decided to switch to Elementary OS Luna (fork of Ubuntu 12.04) as my main Linux distro. Now I need to delete my Ubuntu partition so I could add capacity to my eOS which only has 10Gb. Currently my eOS is in /dev/sda9, and Ubuntu in /dev/sda8/. I forgot where my bootloader is installed, so I ran bootinfoscript, which returned this: `============================= Boot Info Summary: =============================== = Grub2 (v1.99) is installed in the MBR of /dev/sda and looks at sector 1 of the same hard drive for core.img. core.img is at this location and looks in partition 94 for . sda1: __________________________________________ File system: ntfs Boot sector type: Windows Vista/7: NTFS Boot sector info: No errors found in the Boot Parameter Block. Operating System: Boot files: /bootmgr /Boot/BCD sda2: __________________________________________ File system: ntfs Boot sector type: Windows Vista/7: NTFS Boot sector info: No errors found in the Boot Parameter Block. Operating System: Windows 7 Boot files: /bootmgr /Boot/BCD /Windows/System32/winload.exe sda3: __________________________________________ File system: ntfs Boot sector type: Windows Vista/7: NTFS Boot sector info: No errors found in the Boot Parameter Block. Operating System: Boot files: /bootmgr /boot/bcd sda4: __________________________________________ File system: Extended Partition Boot sector type: - Boot sector info: sda5: __________________________________________ File system: ntfs Boot sector type: Windows Vista/7: NTFS Boot sector info: According to the info in the boot sector, sda5 starts at sector 2048. Operating System: Boot files: sda6: __________________________________________ File system: swap Boot sector type: - Boot sector info: sda7: __________________________________________ File system: ext4 Boot sector type: Grub2 (v1.99) Boot sector info: Grub2 (v1.99) is installed in the boot sector of sda7 and looks at sector 851823520 of the same hard drive for core.img, but core.img can not be found at this location. Operating System: Boot files: /grub/grub.cfg /extlinux/extlinux.conf sda8: __________________________________________ File system: ext4 Boot sector type: Grub2 (v1.99) Boot sector info: Grub2 (v1.99) is installed in the boot sector of sda8 and looks at sector 860224256 of the same hard drive for core.img. core.img is at this location and looks for (,msdos9)/boot/grub on this drive. Operating System: Ubuntu 13.04 Boot files: /etc/fstab sda9: __________________________________________ File system: ext4 Boot sector type: - Boot sector info: Operating System: elementary OS Luna Boot files: /boot/grub/grub.cfg /etc/fstab /boot/grub/core.img` I need advice as to how to proceed. I mean, could I simply delete /dev/sda7/ and /dev/sda8/? Please help, thank you.

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  • Trouble with Wubi and dual boot install

    - by noam
    Is there a difference between wubi install and doing an install of Ubuntu alongside windows7? I ask because I used wubi, but I'm having trouble with certain things like being unable to change my brightness settings and I'm wondering if installing from a usb drive would change anything. Also, I've tried to do a usb drive install, but it doesn't give me the option to install alongside, it only shows the "Replace Windows 7" and "something else" options. Is this because I already did a wubi install?

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  • Easy Install Resets Hardware Settings

    - by bob5972
    I think there's a problem with the Easy Install setup. I selected "Installer disc image," and it came up and said that it would use "Easy Install," I think I hit next, and then I went back changed my mind, and selected "I will install the operating system later." After finishing the wizard, I think it still went and ran Easy Install, because it auto-installed VMware tools and I never got to select anything for my windows setup. Then, when it was finished, all the hardware changes I had made were lost. The RAM was changed from 2 GB back to the default of 1 GB, my CD ROM drive was set back to "Use a Physical Drive" and "Connect at Power On", and the Floppy Drive was also set to "Connect at Power On", after I disabled them. I was trying to install Windows 7, and I wasn't sure if I could change the RAM settings after installation without needing to reactivate it, so I deleted the VM and tried to start over. This time, the "Installer disc image" had my Win7 image pre-selected, so I clicked "I will install it myself later," set my hardware again, and tried to boot off my CD. Again,it did an Easy Install, and reset my RAM and my drive settings. So I deleted it again and the third time it still had the Win7 image pre-selected, but this time I unplugged all the drives and let it try to boot off the empty harddrive and fail, and made sure it kept all my hardware settings. Then, I powered it off, put my Win7 image in the guest CD ROM, and powered it on. This time it finally let me run the installer and pick my language, and type a user name. This time when I powered it off it kept my hardware settings. I can duplicate the error by doing exactly the steps above. Creating a new VM, selecting my "Installer Image," hitting next, going back, selecting "I will Install it myself," and then finish the wizard, and customizing my hardware right before the end, setting the CD Rom drive to the same installer media, and setting "Connect on Power On." (If I start it without the CD ROM in the first time, it doesn't do it). When I power on, I'm not prompted for any install information (like language and user name), and when it runs the first timemy hardware choices are reset (like the RAM back to 1 GB). If it helps, I'm running VMware Workstation 7.0.1 build-227600 on Gentoo Linux

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  • Easy Install Resets Hardware Settings

    - by bob5972
    I think there's a problem with the Easy Install setup. I selected "Installer disc image," and it came up and said that it would use "Easy Install," I think I hit next, and then I went back changed my mind, and selected "I will install the operating system later." After finishing the wizard, I think it still went and ran Easy Install, because it auto-installed VMware tools and I never got to select anything for my windows setup. Then, when it was finished, all the hardware changes I had made were lost. The RAM was changed from 2 GB back to the default of 1 GB, my CD ROM drive was set back to "Use a Physical Drive" and "Connect at Power On", and the Floppy Drive was also set to "Connect at Power On", after I disabled them. I was trying to install Windows 7, and I wasn't sure if I could change the RAM settings after installation without needing to reactivate it, so I deleted the VM and tried to start over. This time, the "Installer disc image" had my Win7 image pre-selected, so I clicked "I will install it myself later," set my hardware again, and tried to boot off my CD. Again,it did an Easy Install, and reset my RAM and my drive settings. So I deleted it again and the third time it still had the Win7 image pre-selected, but this time I unplugged all the drives and let it try to boot off the empty harddrive and fail, and made sure it kept all my hardware settings. Then, I powered it off, put my Win7 image in the guest CD ROM, and powered it on. This time it finally let me run the installer and pick my language, and type a user name. This time when I powered it off it kept my hardware settings. I can duplicate the error by doing exactly the steps above. Creating a new VM, selecting my "Installer Image," hitting next, going back, selecting "I will Install it myself," and then finish the wizard, and customizing my hardware right before the end, setting the CD Rom drive to the same installer media, and setting "Connect on Power On." (If I start it without the CD ROM in the first time, it doesn't do it). When I power on, I'm not prompted for any install information (like language and user name), and when it runs the first timemy hardware choices are reset (like the RAM back to 1 GB). If it helps, I'm running VMware Workstation 7.0.1 build-227600 on Gentoo Linux

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  • Oracle Customer Experience Summit @ OpenWorld

    - by Christie Flanagan
    This first-ever Oracle Customer Experience Summit @ OpenWorld kicked off yesterday, bringing together established thought leaders and practitioners in customer experience. The first day saw noted marketing and customer experience thought leader, Seth Godin, take the stage to discuss how rapidly accelerating change and adoption are driving new behaviors and higher expectations in a massively disruptive transformation in which the customer now holds the power. His presentation gave us in-depth insight into this always-connected, always-sharing experience revolution we are witnessing.If you haven’t yet made it over to the Oracle Customer Experience Summit at The Westin St. Francis and the recently made over Oracle Square (aka Union Square), there’s still time today and tomorrow to network with industry peers and hear best practices from those who have steered their ventures through the disruptive trends of customer experience and have proven, successful strategies to share for driving strategic customer-centric initiatives. If you’re interested in learning how Oracle WebCenter helps businesses meet the demands of the customer experience revolution, be sure to check out these sessions at the Oracle Customer Experience Summit later today:Using the Online Customer Experience to Drive Engagement and Marketing Success Thursday, Oct 4, 4:15 PM - 5:15 PM - St. Francis - GeorgianMariam Tariq - Senior Director Product Management, Oracle Stephen Schleifer - Senior Principal Product Manager, Oracle Richard Backx - Business IT Architect/Consultant, KPN NL Netco CE Channels Online The online channel is a critical means of reaching and engaging customers. Online marketing efforts today must be targeted, interactive, and consistent to provide customers with a seamless experience. These efforts must include integrated management of Web, mobile, and social channels—supported by cross-channel customer data and campaigns—and integration with commerce to drive an engaging and differentiated online customer experience. Attend this session to learn how you can use the online channel to increase customer loyalty and drive the success of your marketing initiatives.Empowering Your Frontline Employees: Sales and Service Enterprise Collaboration Thursday, Oct 4, 5:30 PM - 6:30 PM - St. Francis - Elizabethan ABStephen Fioretti - VP, Product Management, Oracle Peter Doolan - Group Vice President, Sales Engineering, Oracle Andrew Kershaw - Sr Director Business Development, Oracle Marty Marcinczyk - VP Customer Experience Engineering, Comcast A focus on the employee experience is critical, because it can make or break your customers’ experiences, directly or indirectly. Engaged and empowered frontline employees become your best advocates and inspire your brand champions. This session explores proven approaches and tools, including social collaboration tools, that can help you empower and enable your frontline teams to improve customer and employee experiences.And before you go, you'll also want to explore the Innovation Tents in Oracle Square which feature leading-edge customer experience demonstrations; attend our customer journey mapping workshop; and learn at sessions focused on innovating differentiated experiences that drive cross-functional alignment.

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  • unable to save files from Code Blocks ONLY

    - by ths
    i have an NTFS drive mounted in a folder /Tejas i have created a new project using it in a folder in this drive but i am unable to save the changes, i get the following error message Couldn't save project /Tejas/Project/codeblock/ciphers/ciphers.cbp (Maybe the file is write-protected?) i get similar message even when i try to save the c source file i am able to edit and save files using gedit editor... why am i getting this problem?

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  • How to fix 'grub error file not found' when installing 12.04?

    - by Tomasz Grabowski
    i'm trying to install Ubuntu. I don't know if it is important, but i'm trying to install it on external HDD. In the end i have external bootable HDD which only displays: error: file not found grub recovery> From the beginning: I've downloaded ubuntu-12.04-desktop-i386.iso I've used LiLi USB Creator (LinuxLive) to create bootable pendrive from that image I've bootet from it, it works I've clicked "Try ubuntu", it works too. I've used GParted to look over drivers (disks) My primary embedded disk is seen as /dev/sda My attached external disk as /dev/sdb My PenDrive as /dev/sdc I've created partitions on /dev/sdb Fist partition for system (over 200GiB) Second was there already (it's xsf, and i don't want to touch it :P) Third is extended partition, with 1 locital partiton (10GiB) for swap I've started installation i've choose "somethin else" in ... i belive secound screeb then is selected /dev/sdb as boot disk for first partiton of /dev/sdb i set i want ext3 file system, i've check "formattin" checkbox, and mount path set to "/" firs logical partiton set as swap partition After installation finished, i restarted my computer. When i boot from my primary disc it's work ok, my previous operating system - vista - works ok. When i set my BIOS to boot from my external disc, i only get that message: error: file not found grub recovery> I've try to reinstall it, but didn't help... In desperation, i've try to read a bit about that "grub recovery" command-line and experiment a bit... I'm not sure if this has had any point, or if it give you some information (notice, that i don't know what i'm doing :P ) when i've type command: insmod (hd1,1)/boot/grub/linux.mod i've get message: unknown filesystem the same with: insmod (hd1,msdos1)/boot/grub/linux.mod the same with: insmod ext3 but i get no message after command: insmod ext2 ... notice that i really don't know what this command exactly do, but than i thought that maybe if i reinstall ubuntu with ext2 filesystem, it will work. I've done that, but symptoms are the same. I've go back to that Live version of ubuntu, filesystem and basics directories seems to be present on /dev/sdb1 ... i'm completely unfamiliar with GRUB. I'm also don't know which wersion of GRUB it is, i hope there is only one version on ubuntu-12.04-desktop-i386.iso Any help? Thax

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  • 12.04.1 Error After Upgrade

    - by rambo15
    Just update my dell Inspiron to 12.04.1. Upon reboot I get the following error: The disk drive for / is not ready yet or not present. I press "S" to skip mount and then I get the folllowing error: the disk drive for /tmp is not ready yet or not present. I have already tried the following from the maintanance shell prompt: dpkg --configure -a No luck same error. Any help would be greatly appreciated.

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  • Setting up Ubuntu Server as a Router with DHCPD and 3 Ethernet devices

    - by cengbrecht
    My configuration: Ubuntu 12.04 DHCP3-server eth0, eth1, eth2 Edit: removed br0&br1 eth0 is the external connection eth1 & eth2 are the internal network eth1 and eth2 are supposed to be seperate networks of student/teachers respectivly. What I would like to have is the internet from external device bridged to device 1 and 2, with the DHCP server controlling the two internal devices. Its already working with DHCP, the part I am stuck on is bridging for internet. I have setup a script that I found here: Router With the original script he linked here: Ubuntu Router Guide echo -e "\n\nLoading simple rc.firewall-iptables version $FWVER..\n" IPTABLES=/sbin/iptables #IPTABLES=/usr/local/sbin/iptables DEPMOD=/sbin/depmod MODPROBE=/sbin/modprobe EXTIF="eth0" INTIF="eth1" INTIF2="eth2" echo " External Interface: $EXTIF" echo " Internal Interface: $INTIF" echo " Internal Interface: $INTIF2" EXTIP=`ifconfig $EXTIF | grep 'inet addr:' | sed 's#.*inet addr\:\([0-9]\{1,3\}\.[0-9]\{1,3\}\.[0-9]\{1,3\}\.[0-9]\{1,3\}\).*#\1#g'` echo " External IP: $EXTIP" #====================================================================== #== No editing beyond this line is required for initial MASQ testing == The rest of the script below this is as is. I can get ip from the eth1 & eth2 devices, and my computer can see them, and them it, however, internet is not being passed through. If you need more information please just let me know. EDIT: So I had a 255.255.254.0 network, I believe that was causing the issue. Not sure if it will matter on the second card, I will test later. After changing the subnet to 255.255.255.0 the pings will pass through, however, I cannot get DNS requests to pass? My new Config for Firewall Rules # /etc/iptables.up.rules # Generated by iptables-save v1.4.12 on Wed Nov 28 19:43:28 2012 *mangle :PREROUTING ACCEPT [39:4283] :INPUT ACCEPT [39:4283] :FORWARD ACCEPT [0:0] :OUTPUT ACCEPT [12:4884] :POSTROUTING ACCEPT [13:5145] COMMIT # Completed on Wed Nov 28 19:43:28 2012 # Generated by iptables-save v1.4.12 on Wed Nov 28 19:43:28 2012 *filter :FORWARD ACCEPT [0:0] :INPUT ACCEPT [0:0] :OUTPUT ACCEPT [0:0] -A FORWARD -j LOG -A FORWARD -m state -i eth1 -o eth0 --state NEW,ESTABLISHED,RELATED -j ACCEPT -A FORWARD -m state -i eth2 -o eth0 --state NEW,ESTABLISHED,RELATED -j ACCEPT -A FORWARD -m state -i eth0 -o eth1 --state NEW,ESTABLISHED,RELATED -j ACCEPT -A FORWARD -m state -i eth0 -o eth2 --state NEW,ESTABLISHED,RELATED -j ACCEPT COMMIT # Completed on Wed Nov 28 19:43:28 2012 # Generated by iptables-save v1.4.12 on Wed Nov 28 19:43:28 2012 *nat :INPUT ACCEPT [0:0] :PREROUTING ACCEPT [0:0] :OUTPUT ACCEPT [0:0] :POSTROUTING ACCEPT [0:0] -A POSTROUTING -o eth0 -j MASQUERADE -A POSTROUTING -o eth0 -j SNAT --to-source 192.168.1.25 COMMIT # Completed on Wed Nov 28 19:43:28 2012 Not sure what else you may need, but I am using Webmin to control the server(Needed for the operators on site to know how to use it.) If you could explain it as standard CLI commands, or edits to this file directly then we should be ok. :) And thanks again Erik, I do believe your edits did help.

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  • Order of partitions for root, home and swap with respect to Windows partitions

    - by Tim
    I am installing Ubuntu on the same hard drive as Windows 7. The partitions of Windows 7 have already occupied the left part of the hard drive. I was wondering how to arrange the order of partitions of root, home and swap, i.e. which is on the left just besides one Windows partition, which is in the middle and which is on the far right? Is there some consideration regarding about this arrangement? Thanks and regards!

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  • disk space error, cant use internet

    - by James
    after trying to install drivers using sudo apt-get update && sudo apt-get upgrade, im faced with a message saying no space left on device, i ran disk usage analyzer as root and there was three folders namely, main volume, home folder, and my 116gb hard drive (which is practically empty) yet both other folders are full, which is stopping me installing drivers because of space, how do i get ubuntu to use this space on my hard drive? its causing problems because i cant gain access to the internet as i cant download drivers when i havnt got enough space, this happens every time i try it

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  • unable to mount hard drives

    - by mixtyplix
    I am currently trying to backup data from my computer's hard drive to an external one while live-booting to Ubuntu from a USB, and I've encountered a bit of a problem. You see, I cannot mount my hard drives. Whenever I try, I always get one of two errors: fuse: failed to access mountpoint [file I'm trying to mount to]: No such file or directory or Error mounting: mount exited with exit code 21: mount: according to mtab, [drive] is already mounted on [file I'm trying to mount to] How can I fix this?

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  • Adaptec 5805 not recognized after reboot

    - by Rakedko ShotGuns
    After rebooting the system, the controller is not recognized. It only works if the computer is shut down and turned off. I have recently updated the firmware to "Adaptec RAID 5805 Firmware Build 18948". How do I fix the problem? Configuration summary --------------------------- 1. Server name.....................raid_test Adaptec Storage Manager agent...7.31.00 (18856) Adaptec Storage Manager console.7.31.00 (18856) Number of controllers...........1 Operating system................Windows Configuration information for controller 1 ------------------------------------------------------- Type............................Controller Model...........................Adaptec 5805 Controller number...............1 Physical slot...................2 Installed memory size...........512 MB Serial number...................8C4510C6C9E Boot ROM........................5.2-0 (18948) Firmware........................5.2-0 (18948) Device driver...................5.2-0 (16119) Controller status...............Optimal Battery status..................Charging Battery temperature.............Normal Battery charge amount (%).......37 Estimated charge remaining......0 days, 16 hours, 12 minutes Background consistency check....Disabled Copy back.......................Disabled Controller temperature..........Normal (40C / 104F) Default logical drive task priority High Performance mode................Dynamic Number of logical devices.......1 Number of hot-spare drives......0 Number of ready drives..........0 Number of drive(s) assigned to MaxCache cache0 Maximum drives allowed for MaxCache cache8 MaxCache Read Cache Pool Size...0 GB NCQ status......................Enabled Stay awake status...............Disabled Internal drive spinup limit.....0 External drive spinup limit.....0 Phy 0...........................No device attached Phy 1...........................No device attached Phy 2...........................No device attached Phy 3...........................1.50 Gb/s Phy 4...........................No device attached Phy 5...........................No device attached Phy 6...........................No device attached Phy 7...........................No device attached Statistics version..............2.0 SSD Cache size..................0 Pages on fetch list.............0 Fetch list candidates...........0 Candidate replacements..........0 69319...........................31293 Logical device..................0 Logical device name............. RAID level......................Simple volume Data space......................148,916 GB Date created....................09/19/2012 Interface type..................Serial ATA State...........................Optimal Read-cache mode.................Enabled Preferred MaxCache read cache settingEnabled Actual MaxCache read cache setting Disabled Write-cache mode................Enabled (write-back) Write-cache setting.............Enabled (write-back) Partitioned.....................Yes Protected by hot spare..........No Bootable........................Yes Bad stripes.....................No Power Status....................Disabled Power State.....................Active Reduce RPM timer................Never Power off timer.................Never Verify timer....................Never Segment 0.......................Present: controller 1, connector 0, device 0, S/N 9RX3KZMT Overall host IOs................99075 Overall MB......................4411203 DRAM cache hits.................71929 SSD cache hits..................0 Uncached IOs....................29239 Overall disk failures...........0 DRAM cache full hits............71929 DRAM cache fetch / flush wait...0 DRAM cache hybrid reads.........3476 DRAM cache flushes..............-- Read hits.......................0 Write hits......................0 Valid Pages.....................0 Updates on writes...............0 Invalidations by large writes...0 Invalidations by R/W balance....0 Invalidations by replacement....0 Invalidations by other..........0 Page Fetches....................0 0...............................0 73..............................10822 8...............................3 46138...........................4916 27184...........................15226 20875...........................323 16982...........................1771 1563............................5317 1948............................2969 Serial attached SCSI ----------------------- Type............................Disk drive Vendor..........................Unknown Model...........................ST3160815AS Serial Number...................9RX3KZMT Firmware level..................3.AAD Reported channel................0 Reported SCSI device ID.........0 Interface type..................Serial ATA Size............................149,05 GB Negotiated transfer speed.......1.50 Gb/s State...........................Optimal S.M.A.R.T. error................No Write-cache mode................Write back Hardware errors.................0 Medium errors...................0 Parity errors...................0 Link failures...................0 Aborted commands................0 S.M.A.R.T. warnings.............0 Solid-state disk (non-spinning).false MaxCache cache capable..........false MaxCache cache assigned.........false NCQ status......................Enabled Phy 0...........................1.50 Gb/s Power State.....................Full rpm Supported power states..........Full rpm, Powered off 0x01............................113 0x03............................98 0x04............................99 0x05............................100 0x07............................83 0x09............................75 0x0A............................100 0x0C............................99 0xBB............................100 0xBD............................100 0xBE............................61 0xC2............................39 0xC3............................69 0xC5............................100 0xC6............................100 0xC7............................200 0xC8............................100 0xCA............................100 Aborted commands................0 Link failures...................0 Medium errors...................0 Parity errors...................0 Hardware errors.................0 SMART errors....................0 End of the configuration information for controller 1

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