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  • A sample Memento pattern: Is it correct?

    - by TheSilverBullet
    Following this query on memento pattern, I have tried to put my understanding to test. Memento pattern stands for three things: Saving state of the "memento" object for its successful retrieval Saving carefully each valid "state" of the memento Encapsulating the saved states from the change inducer so that each state remains unaltered Have I achieved these three with my design? Problem This is a zero player game where the program is initialized with a particular set up of chess pawns - the knight and queen. Then program then needs to keep adding set of pawns or knights and queens so that each pawn is "safe" for the next one move of every other pawn. The condition is that either both pawns should be placed, or none of them should be placed. The chessboard with the most number of non conflicting knights and queens should be returned. Implementation I have 4 classes for this: protected ChessBoard (the Memento) private int [][] ChessBoard; public void ChessBoard(); protected void SetChessBoard(); protected void GetChessBoard(int); public Pawn This is not related to memento. It holds info about the pawns public enum PawnType: int { Empty = 0, Queen = 1, Knight = 2, } //This returns a value that shown if the pawn can be placed safely public bool IsSafeToAddPawn(PawnType); public CareTaker This corresponds to caretaker of memento This is a double dimentional integer array that keeps a track of all states. The reason for having 2D array is to keep track of how many states are stored and which state is currently active. An example: 0 -2 1 -1 2 0 - This is current state. With second index 0/ 3 1 - This state has been saved, but has been undone private int [][]State; private ChessBoard [] MChessBoard; //This gets the chessboard at the position requested and assigns it to originator public ChessBoard GetChessBoard(int); //This overwrites the chessboard at given position public void SetChessBoard(ChessBoard, int); private int [][]State; public PlayGame (This is the originator) private bool status; private ChessBoard oChessBoard; //This sets the state of chessboard at position specified public SetChessBoard(ChessBoard, int); //This gets the state of chessboard at position specified public ChessBoard GetChessBoard(int); //This function tries to place both the pawns and returns the status of this attempt public bool PlacePawns(Pawn);

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  • H1 vs H2 vs Other for website title/logo and SEO

    - by Ilian Iliev
    It is a common practice for front-end developers to put the website title or logo in H1 tag and the title in H2. But most of the time the title of the page/article is more important because it caries the content value. So my question is what is the best approac from semantic and seo viewpoint. Examples: logo - H1, title - H1 logo - H1, title - H2 logo - H2, title - H1 logo - other tag, title - H1 Provided other variants if you think they will have bigger effect.

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  • CVS vs SVN vs GIT

    - by user3215
    CVS is being used in my workplace and I've no much knowledge of cvs other than installing and creating cvs users and I heard developers share their project with eclipse or something like that. I'm asked to check for best repositories which offers advanced features giving the hints SVN and GIT. If any one using these repositories please short list their features and if possible with links of good installation guides and a bit information of what the eclipse to do with these repositories. Thank you!

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  • Is OOP hard because it is not natural?

    - by zvrba
    One can often hear that OOP naturally corresponds to the way people think about the world. But I would strongly disagree with this statement: We (or at least I) conceptualize the world in terms of relationships between things we encounter, but the focus of OOP is designing individual classes and their hierarchies. Note that, in everyday life, relationships and actions exist mostly between objects that would have been instances of unrelated classes in OOP. Examples of such relationships are: "my screen is on top of the table"; "I (a human being) am sitting on a chair"; "a car is on the road"; "I am typing on the keyboard"; "the coffee machine boils water", "the text is shown in the terminal window." We think in terms of bivalent (sometimes trivalent, as, for example in, "I gave you flowers") verbs where the verb is the action (relation) that operates on two objects to produce some result/action. The focus is on action, and the two (or three) [grammatical] objects have equal importance. Contrast that with OOP where you first have to find one object (noun) and tell it to perform some action on another object. The way of thinking is shifted from actions/verbs operating on nouns to nouns operating on nouns -- it is as if everything is being said in passive or reflexive voice, e.g., "the text is being shown by the terminal window". Or maybe "the text draws itself on the terminal window". Not only is the focus shifted to nouns, but one of the nouns (let's call it grammatical subject) is given higher "importance" than the other (grammatical object). Thus one must decide whether one will say terminalWindow.show(someText) or someText.show(terminalWindow). But why burden people with such trivial decisions with no operational consequences when one really means show(terminalWindow, someText)? [Consequences are operationally insignificant -- in both cases the text is shown on the terminal window -- but can be very serious in the design of class hierarchies and a "wrong" choice can lead to convoluted and hard to maintain code.] I would therefore argue that the mainstream way of doing OOP (class-based, single-dispatch) is hard because it IS UNNATURAL and does not correspond to how humans think about the world. Generic methods from CLOS are closer to my way of thinking, but, alas, this is not widespread approach. Given these problems, how/why did it happen that the currently mainstream way of doing OOP became so popular? And what, if anything, can be done to dethrone it?

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  • Nails vs Screws (C# List vs Dictionary)

    - by MarkPearl
    General This may sound like a typical noob statement, but I’m finding out in a very real way that just because you have a solution to a problem, doesn’t necessarily mean it is the best solution. This was reiterated to me when a friend of mine suggested I look at using Dictionaries instead of Lists for a particular problem – he was right, I have always just assumed that because lists solved my problem I did not need to look elsewhere. So my new manifesto to counter this ageless problem is as follows… Look for a solution that will logically work Once you have a solution look for possible alternatives Decide why your current solution is the best approach compared to the alternatives If it is.. use it till something better comes along, if it isnt…. change What’s the difference between Lists & Dictionaries Both lists and dictionaries are used to store collections of data. Assume we had the following declarations… var dic = new Dictionary<string, long>(); var lst = new List<long>(); long data;   With a list, you simply add the item to the list and it will add the item to the end of the list. lst.Add(data); With a dictionary, you need to specify some sort of key and the data you want to add so that it can be uniquely identified. dic.Add(uniquekey, data);   Because with a dictionary you now have unique identifier, in the background they provide all sort’s of optimized algorithms to find your associated data. What this means is that if you are wanting to access your data it is a lot faster than a List. So when is it appropriate to use either class? For me, if I can guarantee that each item in my collection will have a unique identifier, then I will use Dictionaries instead of Lists as there is a considerable performance benefit when accessing each data item. If I cannot make this sort of guarantee, then by default I will use a list. I know this is all really basic, and I hope I haven’t missed some fundamental principle… If anyone would like to add their 2 cents, please feel free to do so…

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  • Next steps for Asp.Net C# developer (RoR vs Python Django vs PhP Drupal)

    - by ProfessorB
    A majority of my web development experience has been on the .Net stack (mainly Asp.net C#). I am looking to learn something new in my spare time, for the use of personal projects and possibly for use professionally (as an ISV). I know some Python, done some scripting with it in the past, nothing on the web though. Php has been around for a long time and RoR has gained a lot of popularity. Are there any developers from the .NET world that have migrated over to one or more of the other platforms? If so, which do you prefer and why? Which would you suggest and why?

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  • H1 vs H2 vs Other for website title/logo and SEO

    - by Ilian Iliev
    It is a common practice for front-end developers to put the website title or logo in H1 tag and the title in H2. But most of the time the title of the page/article is more important because it caries the content value. So my question is what is the best approac from semantic and seo viewpoint. Examples: logo - H1, title - H1 logo - H1, title - H2 logo - H2, title - H1 logo - other tag, title - H1 Provided other variants if you think they will have bigger effect.

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  • contractor vs full time employee

    - by Victor
    What is the long term career prospect of a contractor/consultant in IT field vs a full time salaried employee? The usual arguments aside: Stability vs more upfront money;paid leaves vs tax savings;less paperwork vs more freedom;stagnation vs changing job environments etc etc etc Can some one with a long career experience in hopefully both sides of the divide comment on the pros and cons of contracting vs being an employee? This will be beneficial for all if only people with ample experience choose to answer. Comments are always welcome though.

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  • Entity communication: Message queue vs Publish/Subscribe vs Signal/Slots

    - by deft_code
    How do game engine entities communicate? Two use cases: How would entity_A send a take-damage message to entity_B? How would entity_A query entity_B's HP? Here's what I've encountered so far: Message queue entity_A creates a take-damage message and posts it to entity_B's message queue. entity_A creates a query-hp message and posts it to entity_B. entity_B in return creates an response-hp message and posts it to entity_A. Publish/Subscribe entity_B subscribes to take-damage messages (possibly with some preemptive filtering so only relevant message are delivered). entity_A produces take-damage message that references entity_B. entity_A subscribes to update-hp messages (possibly filtered). Every frame entity_B broadcasts update-hp messages. Signal/Slots ??? entity_A connects an update-hp slot to entity_B's update-hp signal. Something better? Do I have a correct understanding of how these communication schemes would tie into a game engine's entity system? How do entities in commercial game engines communicate?

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  • No Customer Left Behind

    - by Kathryn Perry
    A guest post by David Vap, Group Vice President, Oracle Applications Product Development What does customer experience mean to you? Is it a strategy for your executives? A new buzz word and marketing term? A bunch of CRM technology with social software added on? For me, customer experience is a customer-centric worldview that produces a deeper understanding of your business and what it takes to achieve sustainable, differentiated success. It requires you to prioritize and examine the journey your customers are on with your brand, so you can answer the question, "How can we drive greater value for our business by delivering a better customer experience?" Businesses that embrace a customer-centric worldview understand their business at a much deeper level than most. They know who their customers are, what their value is, what they do, what they say, what they want, and ultimately what that means to their business. "Why Isn't Everyone Doing It?" We're all consumers who have our own experiences with many brands. Good or bad, some of those experiences stay with us. So viscerally we understand the concept of customer experience from the stories we share. One that stands out in my mind happened as I was preparing to leave for a 12-month job assignment in Europe. I wanted to put my cable television subscription on hold. I wasn't leaving for another vendor. I wasn't upset. I just had a situation where it made sense to put my $180 per month account on pause until I returned. Unfortunately, there was no way for this cable company to acknowledge that I was a loyal customer with a logical request - and to respond accordingly. So, ultimately, they lost my business. Research shows us that it costs six to seven times more to acquire a new customer than to retain an existing one. Heavily funding the efforts of getting new customers and underfunding the efforts of serving the needs of your existing (who are your greatest advocates) is a vicious and costly cycle. "Hey, These Guys Suck!" I love my Apple iPad because it's so easy to use. The explosion of these types of technologies, combined with new media channels, has raised our expectations and made us hyperaware of what's going on and what's available. In addition, social media has given us a megaphone to share experiences both positive and negative with greater impact. We are now an always-on culture that thrives on our ability to access, connect, and share anywhere anytime. If we don't get the service, product, or value we expect, it is easy to tell many people about it. We also can quickly learn where else to get what we want. Consumers have the power of influence and choice at a global scale. The businesses that understand this principle are able to leverage that power to their advantage. The ones that don't, suffer from it. Which camp are you in?Note: This is Part 1 in a three-part series. Stop back for Part 2 on November 19.

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  • Alt text vs CSS sprites (SEO vs speed)

    - by leeoniya
    I'm reworking our site to reduce HTTP requests and blocking requests by concatenating JS, css, gzipping, loading all JS via LABjs and using CSS sprites for images that were loaded individually via <img> tags before. Progress has been great so far - 5x page load performance improvement. However, we're in the top 5 organic search ranking in google for many targeted keywords and phrases. I'm afraid eliminating so many img tags with alt attributes can hurt our SEO. Does anyone have any experience with alt tag manip/removal and effects on SEO positions? Is previous rank "sticky"?

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  • Poor Customer Service Example

    - by MightyZot
    Lately I have been frustrated by examples of poor customer service. At least one is worth writing about because I don’t think companies realize the effects of their service policies on loyal customers. Bad Customer Service Example #1 Recently, I received an offer in the mail from my cable company, suddenLink. The offer was for an updated TiVo for $12/mo. Normally I ignore offers like this one because I already have the service they’re offering and many times advertisers are offering alternatives to what is already an excellent product offering. I tend to exhibit a high level of loyalty to the products and brands that I use. In this case, we were looking to upgrade our TiVo and this deal is attractive for several reasons: I don’t want to pay a huge amount up-front for the device, so paying a monthly amount for the device is attractive to me. My entertainment is almost all on a single invoice. I’m no longer going to be billed by suddenLink and TiVo. TiVo is still involved, so I am still loyal to the brand I love. I have resisted moving to other DVRs and services for over a decade. I called suddenLink to order the new TiVo and was rewarded with great customer service. In fact, I can’t remember ever getting poor customer service from suddenLink. They are always there to answer my technical support questions and they are very responsive to outages. Then I called TiVo. First of all, I chose the option on the phone system to change or cancel my service, which was consequently met by an inordinate hold time. (I’m calling this time inordinate because I get through very quickly if I want to purchase something.) This is a trend that I’ve noticed with companies – if you want me to be loyal to you, it should be just as easy to cancel your service as it is to purchase it. Because, I should never be cancelling because I am unhappy. And, if you ever want my business again, or more importantly a reference, then you’d better make the exit door open just as easy as the enter door. After quite some time on hold, I talked to “Victor” who was very courteous. Victor canceled my service and then told me that I could keep my current TiVo and transfer recorded programs to it from the new TiVo.  Cool I said, but what about the cost?  He said there was no extra cost.  This was also attractive to me because I paid for my TiVo and it would be good to use it for something at least.  That was four months ago. This month I noticed that TiVo was still charging me for my original service. I was a little upset, but I decided to give them the benefit of the doubt. After all, I am a loyal TiVo customer and I have resisted moving to other solutions for over a decade. I’m sure they will do whatever it takes to keep my business, through TiVo or through suddenLink. After quite some time on hold, I was able to talk to a customer service representative, “Les”. I explained that I am a loyal TiVo customer, but I purchased this deal through my cable provider. I’m still with TiVo, I just wanted a single bill and to take advantage of the pay-over-time option. “Les” told me that he was very sorry to hear that I’m leaving TiVo, to which I responded again that I wasn’t leaving TiVo, I just want one invoice, and to take advantage of the pay-over-time. So, after explaining that I requested a termination of the non-suddenLink account (TiVo can see both of course), I was put on hold again for quite some time while my refund was “approved”.  “Les” said that he could see my cancellation request back in July. Note that it is now November, so they have billed me inappropriately four times. After quite some time, he came back on the line and told me that he was able to “get me most of my money back.” He got approval to refund 90 days. Even though I requested cancellation of one of my accounts, TiVo has that cancellation request on file and they admit overbilling me, I am going to get “most” of my money back. To top this experience off, when we were ready to hang up, “Les” told me that he was sorry to see me go and that he hoped I would come back to TiVo again. Again, I explained to “Les” that I have not left TiVo. I am just paying them through suddenLink. At that point, he went into a small dissertation about how this is a special arrangement they have with suddenLink and very few others. He made me feel like I was doing something wrong. Why should I feel that way? TiVo made the deal with suddenLink, not me, and the deal seemed like a good compromise for me to be able to get what I need. Here is what TiVo Customer Service accomplished on those two calls – I no longer feel like I need to be loyal to the TiVo brand or service. If I had been treated better on these two calls, I would still be recommending TiVo to my friends. They would still be getting revenue from a loyal customer, who paid the same rate for over a decade, and this article wouldn’t be here for you to read. Interesting… In my opinion, if you want brand loyalty, be loyal to your customers!

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  • It is CX a new concept?

    - by Isabel F. Peñuelas
    The Marketing Industry and the Web Industry are talking about CX since some time. However it is only very recently that the concept has reached some common meaning accepted by the analysts’ and the IT community. The new CX model depends on two previous facts: the expansion of the social media, and the impact of the new advanced features of mobile devices regarding brand-customer interaction. CXsers vs UXers First there is some need of disambiguity between User Experience and Customer Experience. User Experience -UX, is a much well established concept related with the design of user interactions for particular devices. UX people are interested on multiple touch points of digital interfaces while CX people are interested on all kind of interfaces including physical ones. UX is an evolution of Web Usability, while CX is a marketing concept. UX is an instrument of User Experience. CX in fact is all about Connections and Interactions. Connections Dan Draper, the creative director Mad Men, understands very well that to market effectively means to connect with people, and the best way to connect to people is to use the connections people have with other people: understanding Social Media connections and taking the customer pulse of customers on those medias, and are strong facilitators of CX strategies.  Interactions We can very simply define CX as the relationship that a customer establishes with a brand through multiple touch points (interactions, channels) through the entire life cycle of his relationship- direct or indirect with the brand. Interactions can be grouped on Customer Journeys through multiple touch points defined as the path a customer follows to achieve a goal. Processes A customer journey today usually starts at the moment he surfs the Web, then he takes a purchase decision; purchases the product;  request a particular service and finally recommends or do not recommends the product.  Customer Journeys are processes, and to analyze customer journeys there exists today a broad offering of modern Customer Journey tools very similar actually to the use cases or UML activity diagrams for IT systems design. As a summary CX is nothing more and nothing less than applying process analysis methods for better understanding how to create value through customer interactions across the multiple user´s touch points with the brand.

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  • Why It Is So Important to Know Your Customer

    - by Christie Flanagan
    Over the years, I endured enough delayed flights, air turbulence and misadventures in airport security clearance to watch my expectations for the air travel experience fall to abysmally low levels. The extent of my loyalty to any one carrier had more to do with the proximity of the airport parking garage to their particular gate than to any effort on the airline’s part to actually earn and retain my business. That all changed one day when I found myself at the airport hoping to catch a return flight home a few hours earlier than expected, using an airline I had flown with for the first time just that week.  When you travel regularly for business, being able to catch a return flight home that’s even an hour or two earlier than originally scheduled is a big deal. It can mean the difference between having a normal evening with your family and having to sneak in like a cat burglar after everyone is fast asleep. And so I found myself on this particular day hoping to catch an earlier flight home. I approached the gate agent and was told that I could go on standby for their next flight out. Then I asked how much it was going to cost to change the flight, knowing full well that I wouldn’t get reimbursed by my company for any change fees. “Oh, there’s no charge to fly on standby,” the gate agent told me. I made a funny look. I couldn’t believe what I was hearing. This airline was going to let my fly on standby, at no additional charge, even though I was a new customer with no status or points. It had been years since I’d seen an airline pass up a short term revenue generating opportunity in favor of a long term loyalty generating one.  At that moment, this particular airline gained my loyal business. Since then, this airline has had the opportunity to learn a lot about me. They know where I live, where I fly from, where I usually fly to, and where I like to sit on the plane. In general, I’ve found their customer service to be quite good whether at the airport, via call center and even through social channels. They email me occasionally, and when they do, they demonstrate that they know me by promoting deals for flights from where I live to places that I’d be interested in visiting. And that’s part of why I’m always so puzzled when I visit their website.Does this company with the great service, customer friendly policies, and clean planes demonstrate that they know me at all when I visit their website? The answer is no. Even when I log in using my loyalty program credentials, it’s pretty obvious that they’re presenting the same old home page and same old offers to every single one of their site visitors. I mean, those promotional offers that they’re featuring so prominently  -- they’re for flights that originate thousands of miles from where I live! There’s no way I’d ever book one of those flights and I’m sure I’m not the only one of their customers to feel that way.My reason for recounting this story is not to pick on the one customer experience flaw I've noticed with this particular airline, in fact, they do so many things right that I’ll continue to fly with them. But I did want to illustrate just how glaringly obvious it is to customers today when a touch point they have with a brand is impersonal, unconnected and out of sync. As someone who’s spent a number of years in the web experience management and online marketing space, it particularly peeves me when that out of sync touch point is a brand’s website, perhaps because I know how important it is to make a customer’s online experience relevant and how many powerful tools are available for making a relevant experience a reality. The fact is, delivering a one-size-fits-all online customer experience is no longer acceptable or particularly effective in today’s world. Today’s savvy customers expect you to know who they are and to understand their preferences, behavior and relationship with your brand. Not only do they expect you to know about them, but they also expect you to demonstrate this knowledge across all of their touch points with your brand in a consistent and compelling fashion, whether it be on your traditional website, your mobile web presence or through various social channels.Delivering the kind of personalized online experiences that customers want can have tremendous business benefits. This is not just about generating feelings of goodwill and higher customer satisfaction ratings either. More relevant and personalized online experiences boost the effectiveness of online marketing initiatives and the statistics prove this out. Personalized web experiences can help increase online conversion rates by 70% -- that’s a huge number.1  And more than three quarters of consumers indicate that they’ve made additional online purchases based on personalized product recommendations.2Now if only this airline would get on board with delivering a more personalized online customer experience. I’d certainly be happier and more likely to spring for one of their promotional offers. And by targeting relevant offers on their home page to appropriate segments of their site visitors, I bet they’d be happier and generating additional revenue too. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}  ***** If you're interested in hearing more perspectives on the benefits of demonstrating that you know your customers by delivering a more personalized experience, check out this white paper on creating a successful and meaningful customer experience on the web.  Also catch the video below on the business value of CX in attracting new customers featuring Oracle's VP of Customer Experience Strategy, Brian Curran. 1 Search Engine Watch 2 Marketing Charts

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  • You Say You Want a (Customer Experience) Revolution

    - by Christie Flanagan
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} rev-o-lu-tion [rev-uh-loo-shuhn] noun 1. a sudden, radical or complete change 2. fundamental change in the way of thinking about or visualizing something; a change of paradigm 3. a changeover in use or preference especially in technology <the computer revolution> Lately, I've been hearing an awful lot about the customer experience revolution.  Tonight Oracle will be hosting The Experience Revolution, an evening of exploration and networking with customer experience executives in New York City where Oracle President Mark Hurd will introduce Oracle Customer Experience, a cross-stack suite of customer experience products that includes Oracle WebCenter and a number of other Oracle technologies. Then on Tuesday and Wednesday, the Forrester Customer Experience Forum East also kicks off in New York City where they'll examine how businesses can "reap the full business benefits of the customer experience revolution." So, are we in the midst of a customer experience revolution? As a consumer, I can answer that question with a definitive “yes.” When I bought my very first car, I had a lot of questions. How do I know if I’m paying a fair price? How do I know if this dealer is honest? Why do I have to sit through these good cop, bad cop shenanigans between sales and sales management at the dealership? Why do I feel like I’m doing these people a favor by giving them my business? In the end the whole experience left me feeling deeply unsatisfied. I didn’t feel that I held all that much power over the experience and the only real negotiating trick I had was to walk out, which I did, many times before actually making a purchase. Fast forward to a year ago and I found myself back in the market for a new car. The very first car that I bought had finally kicked the bucket after many years, many repair bills, and much wear and tear. Man, I had loved that car. It was time to move on, but I had a knot in my stomach when I reflected back on my last car purchase experience and dreaded the thought of going through that again. Could that have been the reason why I drove my old car for so long? But as I started the process of researching new cars, I started to feel really confident. I had a wealth of online information that helped me in my search. I went to Edmunds and plugged in some information on my preferences and left with a short list of vehicles. After an afternoon spent test driving the cars my short list, I had determined my favorite – it was a model I didn’t even know about until my research on Edmunds! But I didn’t want to go back to the dealership where I test drove it. They were clearly old school and wanted me to buy the way that they wanted to sell. No thanks! After that I went back online. I figured out exactly what people had paid for this car in my area. I found out what kind of discount others were able to negotiate from an online community forum dedicated to the make and model. I found out how the sales people were being incentivized by the manufacturer that month. I learned which dealers had the best ratings and reviews. This was actually getting exciting. I was feeling really empowered. My next step was to request online quotes from the some of the highest rated dealers but I already knew exactly how much I was going to pay. This was really a test for the dealers. My new mantra was “let he who delivers the best customer experience win.” An inside sales rep from one dealer responded to my quote request within a couple of hours. I told him I had already decided on the make and model and it was just a matter of figuring out who I would buy it from. I also told them that I was really busy and wouldn’t set foot in the dealership unless we had come to terms beforehand. Lastly, I let him know that I’d prefer to work out the details via email. He promised to get back to me shortly with a detailed quote. Over the next few days I received calls from other dealers. One asked me a host of questions that I had already answered in their lengthy online form. Another blamed their website performance issues for their delay in responding to my request. But by then it didn’t really matter because I’d already bought the car days before from the dealer who responded to me first and who was willing to adjust their sales process to accommodate my buying one. So, yes, I really do believe we are in the midst of a customer experience revolution. And every revolution leaves some victorious and other vanquished. Which side do you want to be on when it comes to the customer experience revolution?

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  • What packages can i use to unroll a complete store with customer service?

    - by acidzombie24
    I havent bought the server yet (possible VPS) but i am thinking about using linux with apache and mono for asp.net support. I don't know much about this. What packages can i use together to have a store with customer support? What i like is 1) A store to purchase one item (its digital). More may be possible but they are likely to be addons which need the first item. 2) Have the the store send messages to my app which will generate registration key and deliver the digital item. 3) Create an account for that customer on a support site used for tickets 4) A Forum. I'd like a private forum for customers and may want their account to be disabled when their product license has expired. 5) A mailing list. I like non customers be able to subscribe to a list and i'd like to know if any customers are on it so i can send different emails to each if desired. Are there packages that make any of these easy? I dont mind writing glue code if i need to but i havent tried any stores, mailing list, ticket system but have installed a forum once long ago. My mail server will likely be through google apps.

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  • How often are design patterns used in the workplace using PHP

    - by Metropolis
    Hey everyone, I read a book awhile back called PHP Design Patterns and Practice, and ever since then I have been using design patterns whenever I think they are needed. However it just occurred to me that maybe most companies do not use design patterns very often for PHP, or at all. What I was wondering is, do most companies use design patterns to help improve code flexibility? And if so, what are the best design patterns to learn for PHP? Thanks for any help on this, Metropolis

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  • Should I use a modified singleton design pattern that only allows one reference to its instance?

    - by Graham
    Hi, I have a class that would normally just generate factory objects, however this class should only used once throughout the program in once specifix place. What is the best design pattern to use in this instance? I throught that having a modified singleton design which only allows one reference to instance throughout the program would be the correct way to go. So only the first call to getInstance() returns the factory library. Is this a good or bad idea? Have I missed out another fundermental design pattern for solving this problem? Thanks for your help.

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  • How do I set up MVP for a Winforms solution?

    - by JonWillis
    Question moved from Stackoverflow - http://stackoverflow.com/questions/4971048/how-do-i-set-up-mvp-for-a-winforms-solution I have used MVP and MVC in the past, and I prefer MVP as it controls the flow of execution so much better in my opinion. I have created my infrastructure (datastore/repository classes) and use them without issue when hard coding sample data, so now I am moving onto the GUI and preparing my MVP. Section A I have seen MVP using the view as the entry point, that is in the views constructor method it creates the presenter, which in turn creates the model, wiring up events as needed. I have also seen the presenter as the entry point, where a view, model and presenter are created, this presenter is then given a view and model object in its constructor to wire up the events. As in 2, but the model is not passed to the presenter. Instead the model is a static class where methods are called and responses returned directly. Section B In terms of keeping the view and model in sync I have seen. Whenever a value in the view in changed, i.e. TextChanged event in .Net/C#. This fires a DataChangedEvent which is passed through into the model, to keep it in sync at all times. And where the model changes, i.e. a background event it listens to, then the view is updated via the same idea of raising a DataChangedEvent. When a user wants to commit changes a SaveEvent it fires, passing through into the model to make the save. In this case the model mimics the view's data and processes actions. Similar to #b1, however the view does not sync with the model all the time. Instead when the user wants to commit changes, SaveEvent is fired and the presenter grabs the latest details and passes them into the model. in this case the model does not know about the views data until it is required to act upon it, in which case it is passed all the needed details. Section C Displaying of business objects in the view, i.e. a object (MyClass) not primitive data (int, double) The view has property fields for all its data that it will display as domain/business objects. Such as view.Animals exposes a IEnumerable<IAnimal> property, even though the view processes these into Nodes in a TreeView. Then for the selected animal it would expose SelectedAnimal as IAnimal property. The view has no knowledge of domain objects, it exposes property for primitive/framework (.Net/Java) included objects types only. In this instance the presenter will pass an adapter object the domain object, the adapter will then translate a given business object into the controls visible on the view. In this instance the adapter must have access to the actual controls on the view, not just any view so becomes more tightly coupled. Section D Multiple views used to create a single control. i.e. You have a complex view with a simple model like saving objects of different types. You could have a menu system at the side with each click on an item the appropriate controls are shown. You create one huge view, that contains all of the individual controls which are exposed via the views interface. You have several views. You have one view for the menu and a blank panel. This view creates the other views required but does not display them (visible = false), this view also implements the interface for each view it contains (i.e. child views) so it can expose to one presenter. The blank panel is filled with other views (Controls.Add(myview)) and ((myview.visible = true). The events raised in these "child"-views are handled by the parent view which in turn pass the event to the presenter, and visa versa for supplying events back down to child elements. Each view, be it the main parent or smaller child views are each wired into there own presenter and model. You can literately just drop a view control into an existing form and it will have the functionality ready, just needs wiring into a presenter behind the scenes. Section E Should everything have an interface, now based on how the MVP is done in the above examples will affect this answer as they might not be cross-compatible. Everything has an interface, the View, Presenter and Model. Each of these then obviously has a concrete implementation. Even if you only have one concrete view, model and presenter. The View and Model have an interface. This allows the views and models to differ. The presenter creates/is given view and model objects and it just serves to pass messages between them. Only the View has an interface. The Model has static methods and is not created, thus no need for an interface. If you want a different model, the presenter calls a different set of static class methods. Being static the Model has no link to the presenter. Personal thoughts From all the different variations I have presented (most I have probably used in some form) of which I am sure there are more. I prefer A3 as keeping business logic reusable outside just MVP, B2 for less data duplication and less events being fired. C1 for not adding in another class, sure it puts a small amount of non unit testable logic into a view (how a domain object is visualised) but this could be code reviewed, or simply viewed in the application. If the logic was complex I would agree to an adapter class but not in all cases. For section D, i feel D1 creates a view that is too big atleast for a menu example. I have used D2 and D3 before. Problem with D2 is you end up having to write lots of code to route events to and from the presenter to the correct child view, and its not drag/drop compatible, each new control needs more wiring in to support the single presenter. D3 is my prefered choice but adds in yet more classes as presenters and models to deal with the view, even if the view happens to be very simple or has no need to be reused. i think a mixture of D2 and D3 is best based on circumstances. As to section E, I think everything having an interface could be overkill I already do it for domain/business objects and often see no advantage in the "design" by doing so, but it does help in mocking objects in tests. Personally I would see E2 as a classic solution, although have seen E3 used in 2 projects I have worked on previously. Question Am I implementing MVP correctly? Is there a right way of going about it? I've read Martin Fowler's work that has variations, and I remember when I first started doing MVC, I understood the concept, but could not originally work out where is the entry point, everything has its own function but what controls and creates the original set of MVC objects.

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  • Multi-tenancy - single database vs multiple database

    - by RichardW1001
    We have a number of clients, whose systems share some functionality, but also have quite a degree of diversity. The number of clients is growing - always a healthy thing! - and the diversity between their businesses is also increasing. At present there is a single ASP.Net (Web Forms) Web Site (as opposed to web project), which has sub-folders for each tenant, with that tenant's non-standard pages. There is a separate model project, which deals with database access and business logic. Which is preferable - and most importantly, why - between having (a) 1 database per client, with only the features associated with that client; or (b) a single database shared by all clients, where only a subset of tables are used by any one client. The main concerns within the business are over: maintenance of multiple assets - backups, version control and the like promoting re-use as much as possible How would you ensure these concerns are addressed, which solution is preferable, and why? (I have been also compiling responses to similar questions)

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  • The Game vs The Game Engine?

    - by Milo
    I was wondering if somebody could tell me how the game and the game engine fit into game development. Specifically what I mean is, the game engine does not actually have a game. So where I'm unclear about is basically, do game developpers build an engine, then create a new class that inherits from engine which becomes the game? Ex: class ShooterGame : public Engine { }; So basically i'm unclear on where the game code fits into the engine. Thanks

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  • Embedded Web Server Vs External Web Server

    - by Jetti
    So I've thought of creating a web application in either Lisp or another functional language and was thinking of embedding the web server into the application (have my application handle the HTTP requests). I don't see any issues with that, however, I'm new to creating web applications (and in the grand scheme of things, programming as well). Is there any drawbacks to handling HTTP requests within your program instead of using a web server? Are there any benefits?

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  • Time based movement Vs Frame rate based movement?

    - by sil3nt
    Hello there, I'm new to Game programmming and SDL, and I have been following Lazyfoo's SDL tutorials. My question is related to time based motion and frame rate based motion, basically which is better or appropriate depending on situations?. Could you give me an example where each of these methods are used?. Another question I have is that, in lazyfoo's two Motion tutorials (FPS based and time based) The time based method showed a much smoother animation while the Frame rate based one was a little hiccupy, meaning you could clearly see the gap between the previous location of the dot and its current position when you compare the two programs. As beginner which method should I stick to?(all I want is smooth animations).

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  • Adobe Photoshop CS5 vs Photoshop CS5 extended

    - by Edward
    Adobe Photoshop has been an industry standard for most web designers & photographers worldwide. Photoshop CS5 has made photography editing much more refined and the composition process has become much easier than ever before.  To study the advantage of Photoshop CS5 extended over Photoshop CS5 we have written this comparison article, with both a Designer’s & Photographer’s perspective. Hopefully it shall help you in your buying/upgrade decision. Photoshop CS5 Photoshop CS5 has refining feature with powerful photography tools. It made editing process easy as fewer steps are involved to remove noise, add grain, create vignettes, correct lens distortions, sharpen, and create HDR images. It has quick image correction and color and tone control for professional purpose. Intelligent image editing and enhancement , extraordinary advanced compositing has made it a better tool than earlier versions for photographers. It allows users to accelerate workflow with fast performance on 64-bit Windows® and Mac hardware systems and smoother interactions due to more GPU-accelerated features. It also boasts of a state-of-the-art processing with Adobe Photoshop Camera Raw 6 and helps to maximize creative impact. It provides for tremendous precision and freedom. It allows user to easily select intricate image elements, such as hair and create realistic painting effects. It also allows to remove any image element and see the space fill in almost magically. It has easy access to core editing and streamlined work flow and flexible work ambience. It has creative tools and contents. Photoshop CS5 Extended Photoshop CS5 extended is quite innovative and has incorporated 3D elements to 2D artwork directly within digital imaging application, which enables user to do an easy on-ramp to 3D image creation. It also provides for 3D editing. It has intelligent image editing and enhancement. It offers advance composing and has extraordinary painting and drawing toolset. It provides for video and animation designing. It helps to work with specialized images for architecture, manufacturing, engineering, science, and medicine. Where CS5 extended scores over CS5 CS5 extended has many features, which were not included in CS5. These features make it score more over CS5. These features are: Technology for creating 3D extrusion 3D material library and picker Field depth for 3D 3D merging and scene composition improvements 3D workflow improvement Customization of 3D features Image based light source Shadow catcher for shadow creation Enhanced ray tracer Context sensitive widgets, which allows easy control of objects, lights and cameras. Overlays for materials and mesh boundaries Photoshop CS5 extended is far better than CS5 as it incorporates all the features of CS5 and have more advanced features. It allows 3D creation and editing and has other advanced tools to make it better. Redefining the Image-Editing Experience  : A Photographer’s point of View Photoshop CS5 delivers amazing features and creative options so even new users can perform advanced image manipulations and compositions. Breath taking image intelligence behind Content-Aware Fill magically removes any image detail or object, examines the surroundings and seamlessly fills in the space left behind. Lighting, tone and noise of the surrounding area can be matched. New Refine Edge makes nearly-impossible image selections possible. Masking was never easier, the toughest types of edges, such as hair and foliage seem easier to fix. To sum up following are few advantages of CS5 extended over previous versions 64-bit processing Content Aware Fill Refine Edge, “makes nearly-impossible image selections impossible” HDR Pro, including ghost artifact removal and HDR toning, which gives the look of HDR with a single exposure New brush options Improved image management with enhanced Adobe Bridge Lens corrections Improved black-and-white conversions Puppet Warp: Precisely reposition or warp any image element Adobe Camera Raw 6 Upgrade Buy Online Pricing and Availability Adobe Photoshop CS5 and CS5 Extended are available through Adobe Authorized Resellers & the Adobe Store. Estimated street price for Adobe Photoshop CS5 is US$699 and US$999 for Photoshop CS5 Extended. Upgrade pricing and volume licensing are also available. Related posts:10 Free Alternatives for Adobe Photoshop Software Web based Alternatives to Photoshop 15 Useful Adobe Illustrator Tutorials For Designers

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