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• Gartner Places Oracle in Leaders Quadrant for CRM Customer Service Contact Centers

  - by andrea.mulder

  Through 2013, four major initiatives will dominate overall customer service strategies: Tying together service interaction channels Integrating social CRM capabilities Analyzing the customer experience Apply business rules and knowledge in real time Gartner's Magic Quadrant for CRM Customer Service Contact Centers positions Oracle's Siebel CRM in the leaders quadrant.

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• Sessions I Submitted to the PASS Summit 2010

  - by andyleonard

  Introduction I'm borrowing an idea and blog post title from Brent Ozar ( Blog - @BrentO ). I am honored the PASS Summit 2010 (Seattle, 8 - 11 Nov 2010) would consider allowing me to present. It's a truly awesome event. If you have an opportunity to attend and read this blog, please find me and introduce yourself. If you've built a cool solution to a business or technical problem; or written a script - or a bunch of scripts - to automate part of your daily / weekly / monthly routine; or have some...(read more)

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• Oracle Customer Experience Summit @ OpenWorld

  - by Michael Seback

  Businesses worldwide are operating in a new era. Customers are taking charge of their relationships with brands, and the customer experience has become the most important differentiator and driver of business value. Where is the experience heading? And how can businesses take advantage of the customer experience revolution?  Find out from experts at a one-of-a-kind event:  Oracle Customer Experience Summit @ OpenWorld Preview the Conference Schedule for October 3 – 5, 2012 Registration - Wednesday October 3, 7:00 a.m.–6:30 p.m. Westin St. Francis, Moscone West, South, Hilton San Francisco, and Hotel Nikko Sample Sessions: The Experience Imperative - Wednesday October 3, 12:30 p.m.–2:30 p.m. Mark Hurd, President, Oracle Anthony Lye, Senior Vice President, Oracle Cloud Applications Strategy David Vap, Global Vice President, Product Development, Oracle Mike Svatek, Chief Strategy Officer, Bazaarvoice Leading the Experience Revolution - Wednesday October 3, 3:45 p.m.–4:45 p.m. Seth Godin, Best-Selling Author, Founder of Squidoo.com David Vap, Global Vice President, Product Development, Oracle Driving a Customer Experience Strategy - Wednesday October 3, 5:00 p.m.–6:00 p.m. David Vap, Global Vice President, Product Development, Oracle Matthew Banks, Senior Director, Customer Experience Solutions, Oracle Register now.

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• Why is it a good practice to wrap all primitives and Strings?

  - by Amogh Talpallikar

  According to Jeff Bay's Essay on Object Callisthenics, One of the practices is set to be "Wrap all primitives and Strings" Can anyone elaborate on this ? In languages where we already have wrappers for primitives like C# and Java. and In languages where Collections can have generics where you are sure of what type goes into the collection, do we need to wrap string's inside their own classes ? Does it have any other advantage ?

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• Designing application flow

  - by Umesh Awasthi

  I am creating a web application in java where I need to mock the following flow. When user trigger a certain process (add product to cart), I need to pass through following steps Need to see in HTTP Session if user is logged in. Check HTTP Session if shopping cart is there If user exist in HTTP Session and his/her cart do not exist in HTTP Session Get user cart from the database. add item to cart and save it to HTTP session and update cart in DB. If cart does not exist in DB, create new cart and and save in it HTTP Session. Though I missed a lot of use cases here (do not want question length to increase a lot), but most of the flow will be same as I described in above steps. My flow will start from the Controller and will go towards Service Layer and than ends up in the DAO layer. Since there will be a lot of use cases where I need to check HTTP session and based on that need to call Service layer, I was planning to add a Facade layer which should be responsible to do this for me like checking Session and interacting with Service layer. Please suggest if this is a valid approach or any other best approach can be implemented here? One more point where I am confused is how to handle HTTP session in facade layer? do I need to pass HTTP session object each time I call my Facade or any other approach can be used here?

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• Should database-models (conceptual or physical) be reviewed by DBAs?

  - by user61852

  Where I work, new applications that are being developed that will use their own relational database, must have their database-models (conceptual, then physical ) reviewed and aproved by DBAs. Things looked after are normalization, antipatterns, table and column naming standards, etc. Is this really a DBA's responsability to do this ? or should it be, in a greater extend, the responsability of app designers and architects ?

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• Best practice to propagate preferences of application

  - by Shebuka

  What is your approach with propagation to all classes/windows of preferences/settings of your application? Do you share the preference_manager class to all classes/windows who need it or you make variables in each classes/windows and update them manually each time setting are changed? Currently I have a PreferencesInterface class that hold all preferences and is responsible to default all values with a dedicated method called on create and when needed, all values are public, so non getters/setters, also it have virtual SavePreferences/LoadPreferences methods. Then I have PreferencesManager that extends from PreferencesInterface and is responsible for actually implementation of SavePreferences/LoadPreferences. I've made this basically for cross-platform so that every platform can have a different implementation of actual storage (registry, ini, plist, xml, whatever).

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• DDD: Service or Repository

  - by tikhop

  I am developing an app in DDD manner. And I have a little problem with it. I have a Fare (airline fare) and FareRepository objects. And at some point I should load additional fare information and set this information to existing Fare. I guess that I need to create an Application Service (FareAdditionalInformationService) that will deal with obtaining data from the server and than update existing Fare. However, some people said me that it is necessary to use FareRepository for this problem. I don't know wich place is better for my problem Service or Repository.

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• Please help me give this principle a name

  - by Brent Arias

  As a designer, I like providing interfaces that cater to a power/simplicity balance. For example, I think the LINQ designers followed that principle because they offered both dot-notation and query-notation. The first is more powerful, but the second is easier to read and follow. If you disagree with my assessment of LINQ, please try to see my point anyway; LINQ was just an example, my post is not about LINQ. I call this principle "dial-able power". But I'd like to know what other people call it. Certainly some will say "KISS" is the common term. But I see KISS as a superset, or a "consumerism" practice. Using LINQ as my example again, in my view, a team of programmers who always try to use query notation over dot-notation are practicing KISS. Thus the LINQ designers practiced "dial-able power", whereas the LINQ consumers practice KISS. The two make beautiful music together. I'll give another example. Imagine a C# logging tool that has two signatures allowing two uses: void Write(string message); void Write(Func<string> messageCallback); The purpose of the two signatures is to fulfill these needs: //Every-day "simple" usage, nothing special. myLogger.Write("Something Happened" + error.ToString() ); //This is performance critical, do not call ToString() if logging is //disabled. myLogger.Write( () => { "Something Happened" + error.ToString() }); Having these overloads represents "dial-able power," because the consumer has the choice of a simple interface or a powerful interface. A KISS-loving consumer will use the simpler signature most of the time, and will allow the "busy" looking signature when the power is needed. This also helps self-documentation, because usage of the powerful signature tells the reader that the code is performance critical. If the logger had only the powerful signature, then there would be no "dial-able power." So this comes full-circle. I'm happy to keep my own "dial-able power" coinage if none yet exists, but I can't help think I'm missing an obvious designation for this practice. p.s. Another example that is related, but is not the same as "dial-able power", is Scott Meyer's principle "make interfaces easy to use correctly, and hard to use incorrectly."

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• Should each app have its own database, or should small apps be merged into one?

  - by King

  We have a bunch of small to medium sized apps, each of which has its own database (MSSQL Server). There was a suggestion that we consoldate the 'related' databases into a smaller set amount of larger databases. They don't particularly share a lot of data, they would just be under a similar business group. For example, using a 'Finance' DB to hold the tables and procedures for finance apps. Would it be appropriate to use a different schema for each app? E.g. App1.SomeTable App1.SomeOtherTable AppTwo.SomeTable What are the pros and cons of this approach? What should I watch out for? Thanks

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• Is it a good practice to wrap all primitives and Strings?

  - by Amogh Talpallikar

  According to Jeff Bay's Essay on Object Callisthenics, One of the practices is set to be "Wrap all primitives and Strings" Can anyone elaborate on this ? In languages where we already have wrappers for primitives like C# and Java. and In languages where Collections can have generics where you are sure of what type goes into the collection, do we need to wrap string's inside their own classes ? Does it have any other advantage ?

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• Single database, multiple system dependency

  - by davenewza

  Consider an environment where we have a single, core database, with many separate systems using this one database. This leads to all of these systems have a common dependency, which ultimately introduces coupling between them. This means that we cannot always evolve systems independently of each other. Structural changes to the database (even if only intended for one, particular system), requires a full sweep test of ALL systems, and may require that other systems be 'patched' and subsequently released. This is especially tricky when you want to have separate teams working on different projects. What is a good 'pattern' to help in avoiding such coupling? I would imagine that a database should be exclusively depended on by one system. If other systems require data for whatever reason, they should request such from an API service of some kind. A drawback of this approach which comes to mind is performance: routing data between high-throughput systems through service calls is much slower than through a database connection.

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• Social Analytics and the Customer

  - by David Dorf

  Many successful retailers put the customer at the center of everything they do, so its important that the customer is modeled correctly across all their systems.  The path to omni-channel starts and ends with the customer so at ARTS, our next big project is focused on ensuring a consistent representation of customers across our transactional data model, datawarehouse model, and XML schemas.  Further, we've started a new whitepaper that describes how Big Data and Social Media Analytics should be leveraged by retailers to add and additional level of customer insight. Let's start by taking a closer look at the meaning of social analytics.  Here's my definition: Social Analytics, in the retail context, describes the analysis of data obtained from social media sources in an effort to better comprehend and interact with the community of consumers.  This discipline seeks to understand what’s being said by the community about brands and products (“monitoring”), as well as understand the behaviors of those in the community (“profiling”).  The results are used to enforce the brand image, improve product decisions, and better focus marketing, all of which lead to increased sales. To help illustrate the facets of social analytics, I drew the diagram below which was originally published by Retail Touchpoints. There are lots of tools on the market that allow retailers to monitor social media for brand and product mentions.  These include analysis of sentiment, reach, share of voice, engagement, etc.  When your brand is mentioned, good or bad, its an opportunity to engage with the customer and possibly lead to a sale.  Because products are not always unique, its much more difficult to monitor product mentions, but detecting product trends early can help a retailer make better merchandising decisions, especially in fashion. Once a retailer understands what's being said, the next step is learn more about who's saying it.  That involves profiling customers beyond simple demographics to understand their motivations.  Much can be learned from patterns, and even more when customers voluntarily share their data.  Knowing that a customer is passionate about, for example, mountain biking allows the retailer to make relevant offers on helmets, ask for opinions on hydration, and help spread marketing messages. Social analytics has many facets that benefit retailers, some of which are easy but many of which are hard.  Its important for the CMO and CIO to work closely together to plan for these capabilities and monitor the maturity of tools on the market.  This is an area that will separate winners from losers.

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• Webinar: Meeting Customer Expectations in the New Age of Retail

  - by Sanjeev Sharma

  Webcast Date: Thursday, November 8, 2012 Time: 10am PT/ 1pm ET The retail market has expanded into the online, mobile, and social worlds. But the key to success hasn’t changed since the days of traditional, brick-and-mortar business. It’s still about service. A successful retailer today in omni-channel customer engagement must be able to deliver quality service that meets customer expectations. For many retailers, Oracle Web commerce applications help them achieve that success, allowing them to market, interact, and transact across multiple channels in a predictable, consistent, and personalized manner. Join us for this Webcast, and learn what Oracle applications can do for your business. In this session, we will discuss: The significance and dimensions of modern omni-channel customer experience The Oracle Commerce platform Real-world examples of business value derived by running customer-facing applications on Oracle Engineered Systems Register today Speakers: Sanjeev Sharma Principal Product Director, Oracle Exalogic, Oracle Kelly Goetsch Senior Principal Product Manager, Oracle Commerce, Oracle Dan Conway Senior Product Manager, Oracle Retail, Oracle

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• How to create a fountain in UDK

  - by user36425

  I'm trying to make a fountain in my level in UDK, I made the base of the fountain by using a Cylinder build and now I'm trying to put water in it. I went to use the fluidSurfaceActor but I notice that this is square but my fountain is a cylinder. Is there a way that I can change the shape of the fluidSurfaceActor to fit the builder brush shape or is there another way to do this? Or is it hopeless and I have to make my fountain into a cube? Here is a link/picture to the screenprint of what I'm talking about:

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• Customer Experience Management : A conversation with world experts RTD

  - by David lefranc

  A conversation with world experts in Customer Experience Management in Rome, Italy - Wed, June 20, 2012 It is our pleasure to share the registration link below for your chance to meet active members of the Oracle Real-Time Decisions Customer Advisory Board. Join us to hear how leading brands across the world have achieved tremendous return on investment through their Oracle Real-Time Decisions deployments and do not miss this unique opportunity to ask them specific questions directly during our customer roundtable. Please share this information with anyone interested in real-time decision management and cross-channel predictive process optimization.http://www.oracle.com/goto/RealTimeDecisions

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• Customer Experience Management : A conversation with world experts RTD

  - by David lefranc

  A conversation with world experts in Customer Experience Management in Rome, Italy - Wed, June 20, 2012 It is our pleasure to share the registration link below for your chance to meet active members of the Oracle Real-Time Decisions Customer Advisory Board. Join us to hear how leading brands across the world have achieved tremendous return on investment through their Oracle Real-Time Decisions deployments and do not miss this unique opportunity to ask them specific questions directly during our customer roundtable. Please share this information with anyone interested in real-time decision management and cross-channel predictive process optimization.http://www.oracle.com/goto/RealTimeDecisions

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• Patterns for Handling Changing Property Sets in C++

  - by Bhargav Bhat

  I have a bunch "Property Sets" (which are simple structs containing POD members). I'd like to modify these property sets (eg: add a new member) at run time so that the definition of the property sets can be externalized and the code itself can be re-used with multiple versions/types of property sets with minimal/no changes. For example, a property set could look like this: struct PropSetA { bool activeFlag; int processingCount; /* snip few other such fields*/ }; But instead of setting its definition in stone at compile time, I'd like to create it dynamically at run time. Something like: class PropSet propSetA; propSetA("activeFlag",true); //overloading the function call operator propSetA("processingCount",0); And the code dependent on the property sets (possibly in some other library) will use the data like so: bool actvFlag = propSet["activeFlag"]; if(actvFlag == true) { //Do Stuff } The current implementation behind all of this is as follows: class PropValue { public: // Variant like class for holding multiple data-types // overloaded Conversion operator. Eg: operator bool() { return (baseType == BOOLEAN) ? this->ToBoolean() : false; } // And a method to create PropValues various base datatypes static FromBool(bool baseValue); }; class PropSet { public: // overloaded[] operator for adding properties void operator()(std::string propName, bool propVal) { propMap.insert(std::make_pair(propName, PropVal::FromBool(propVal))); } protected: // the property map std::map<std::string, PropValue> propMap; }; This problem at hand is similar to this question on SO and the current approach (described above) is based on this answer. But as noted over at SO this is more of a hack than a proper solution. The fundamental issues that I have with this approach are as follows: Extending this for supporting new types will require significant code change. At the bare minimum overloaded operators need to be extended to support the new type. Supporting complex properties (eg: struct containing struct) is tricky. Supporting a reference mechanism (needed for an optimization of not duplicating identical property sets) is tricky. This also applies to supporting pointers and multi-dimensional arrays in general. Are there any known patterns for dealing with this scenario? Essentially, I'm looking for the equivalent of the visitor pattern, but for extending class properties rather than methods. Edit: Modified problem statement for clarity and added some more code from current implementation.

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• Customer Webcast: Alcatel-Lucent Creates a Modern User Experience

  - by [email protected]

  Today, customer satisfaction is critical to a company's long-term success. With customers searching the internet to find new solutions and offerings, it's more important than ever to deliver a modern and engaging user experience that's both interactive and community-based. Join us on June 30th for this exclusive LIVE Webcast with Saeed Hosseiniyar, CIO of Alcatel-Lucent's Enterprise Products Group, and Andy MacMillan, Vice President of Product Management for Oracle's Enterprise 2.0 Solutions. You'll learn how a modern customer service portal with integrated Web 2.0 and social media features can: Improve customer satisfaction by delivering rich, personalized and interactive content Speed product development by facilitating participation and feedback from customers through online communities Improve ROI with a unified platform that delivers content to employees, partners and customers You'll walk away with concrete strategies, best practices and real-world insights on how to transform your company's brand with a next-generation customer service and support site. Register today for this complimentary live Webcast!

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• Join Us for the Next Quarterly Customer Update Webcast

  - by michelle.huff

  Join us for the next Oracle Content Management Quarterly Customer Update Webcast scheduled for this coming January 19 & 20, 2010. In this webcast we'll bring you up to speed on the latest updates and changes made available these past few months. Additionally, we'll cover the new features and certifications in the latest ODC & ODDC 10.1.3.5.1 release, as well as the upcoming Enterprise Content Management Suite 11gR1 PS3 (patch set 3) release. Register Today! Americas / EMEA time zones: Customer Update January 19, 2010 9:00am US PT / 12:00pm US ET / 17:00 London Length: 1 hour *Please use your corporate email address to register. Asia-Pacific time zones: Customer Update (Repeat Webcast) January 20, 2010 1:00pm Sydney AET, 10:00am Singapore (Jan 19, 2010 @ 6:00pm US PT) Length: 1 hour *Please use your corporate email address to register Missed Previous Customer Quarterly Updates? Get caught up on Oracle & ECM news. View a recording or the presentation from previous Webcasts held since June 2008 (available from My Oracle Support).

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• How do I choose the scaling factor of a 3D game world?

  - by concept3d

  I am making a 3D tank game prototype with some physics simulation, am using C++. One of the decisions I need to make is the scale of the game world in relation to reality. For example, I could consider 1 in-game unit of measurement to correspond to 1 meter in reality. This feels intuitive, but I feel like I might be missing something. I can think of the following as potential problems: 3D modelling program compatibility. (?) Numerical accuracy. (Does this matter?) Especially at large scales, how games like Battlefield have huge maps: How don't they lose numerical accuracy if they use 1:1 mapping with real world scale, since floating point representation tend to lose more precision with larger numbers (e.g. with ray casting, physics simulation)? Gameplay. I don't want the movement of units to feel slow or fast while using almost real world values like -9.8 m/s^2 for gravity. (This might be subjective.) Is it ok to scale up/down imported assets or it's best fit with a world with its original scale? Rendering performance. Are large meshes with the same vertex count slower to render? I'm wondering if I should split this into multiple questions...

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• How can one manage thousands of IF...THEN...ELSE rules?

  - by David

  I am considering building an application, which, at its core, would consist of thousands of if...then...else statements. The purpose of the application is to be able to predict how cows move around in any landscape. They are affected by things like the sun, wind, food source, sudden events etc. How can such an application be managed? I imagine that after a few hundred IF-statements, it would be as good as unpredictable how the program would react and debugging what lead to a certain reaction would mean that one would have to traverse the whole IF-statement tree every time. I have read a bit about rules engines, but I do not see how they would get around this complexity.

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• Understanding Visitor Pattern

  - by Nezreli

  I have a hierarchy of classes that represents GUI controls. Something like this: Control-ContainerControl-Form I have to implement a series of algoritms that work with objects doing various stuff and I'm thinking that Visitor pattern would be the cleanest solution. Let take for example an algorithm which creates a Xml representaion of a hierarchy of objects. Using 'classic' approach I would do this: public abstract class Control { public virtual XmlElement ToXML(XmlDocument document) { XmlElement xml = document.CreateElement(this.GetType().Name); // Create element, fill it with attributes declared with control return xml; } } public abstract class ContainerControl : Control { public override XmlElement ToXML(XmlDocument document) { XmlElement xml = base.ToXML(document); // Use forech to fill XmlElement with child XmlElements return xml; } } public class Form : ContainerControl { public override XmlElement ToXML(XmlDocument document) { XmlElement xml = base.ToXML(document); // Fill remaining elements declared in Form class return xml; } } But I'm not sure how to do this with visitor pattern. This is the basic implementation: public class ToXmlVisitor : IVisitor { public void Visit(Form form) { } } Since even the abstract classes help with implementation I'm not sure how to do that properly in ToXmlVisitor. Perhaps there is a better solution to this problem. The reason that I'm considering Visitor pattern is that some algorithms will need references not available in project where the classes are implemented and there is a number of different algorithms so I'm avoiding large classes. Any thoughts are welcome.

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• Resources for popular domain models

  - by Songo

  I have come across many situations where I had to build a system for a library or a clinic or other popular domains. The thing is a domain model for a library was probably done 1000 times already with different level of details of course. Here is an example. Is there a popular website or community where one can find ready made domain models for popular systems? The whole purpose I'm trying to achieve is to quickly get a grasp of the domain I'm modeling and customize it to my needs. Re-inventing the wheel seems really absurd when the same system might have been modeled properly previously. Note I know Google might sound like the perfect source, but there is a repository out there that people can post there models, so that others can share them.

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• Dealing with the customer / developer culture mismatch on an agile project

  - by Eric Smith

  One of the tenets of agile is ... Customer collaboration over contract negotiation ... another one is ... Individuals and interactions over processes and tools But the way I see it, at least when it comes to interaction with the customer, there is a fundamental problem: How the customer thinks is fundamentally different to how a software engineer thinks That may be a bit of a generalisation, yes. Arguably, there are business domains where this is not necessarily true---these are few and far between though. In many domains though, the typical customer is: Interested in daily operational concerns--short-range tactics ... not strategy; Only concerned with the immediate solution; Generally one-dimensional, non-abstract thinkers; Primarily interested in "getting the job done" as opposed to coming up with a lasting, quality solution. On the other hand, software engineers who practice agile are: Professionals who value quality; Individuals who understand the notion of "more haste less speed" i.e., spending a little more time to do things properly will save lots of time down the road; Generally, very experienced analytical thinkers. So very clearly, there is a natural culture discrepancy that tends to inhibit "customer collaboration". What's the best way to address this?

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