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  • Open Source MongoDB Gets Commercial Support

    <b>Database Journal:</b> "One of the key elements that helps to enable open source software applications to gain broader enterprise usage is the availability of commercial support options. In the case of the open source MongoDB NoSQL database, that commercial support is now coming from project backer 10gen."

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  • Flash Player 10.2 disponible en version définitive : nouvelle API vidéo et support de l'accélération matérielle graphique

    Flash Player 10.2 disponible en version définitive Support de l'accélération matérielle graphique et nouvelle API pour des vidéos plus performantes Mise à jour du 10/02/2011 par Idelways La version 10.2 de Flash Player est disponible. Cette version intègre notamment le support stable de l'accélération matérielle graphique et l'intégration de la nouvelle API Stage Video. Cette API permet de produire des vidéos de haute-résolution dites « composites » combinées avec d'autres éléments comme du texte et du graphique, sans ralentir le déroulement de la vidéo et avec une utilisation CPU raisonnable. L'affichage...

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  • Groovy support in Java EE projects

    - by Martin Janicek
    As requested in the issue 144038, I've implemented support for Groovy in a Java enterprise projects. You should be able to combine Java/Groovy files, run them and thanks to the new Groovy JUnit tests support you can also run groovy tests together with your existing Java tests. I hope it will make your enterprise development (and especially enterprise testing) easier and more productive. Note: The changes will be propagated to the NetBeans daily build in a few days, so please stay in touch!

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  • "Expecting A Different Result?" (2 of 3 in 'No Customer Left Behind' Series)

    - by Kathryn Perry
    A guest post by David Vap, Group Vice President, Oracle Applications Product Development Many companies already have some type of customer experience initiative in process or one that could be framed as such. The challenge is that the initiatives too often are started in a department silo, don't have the right level of executive sponsorship, or have been initiated without the necessary insight and strategic business alignment. You can't keep doing the same things, give it a customer experience name, and expect a different result. You can't continue to just compete on price or features - that is not sustainable in commoditized markets. And ultimately, investing in technology alone doesn't solve customer experience problems; it just adds to the complexity of them. You need a customer experience strategy and approach on how to execute a customer-centric worldview within your business. To develop this, you must take an outside in journey on how your customers are interacting with your business to establish a benchmark of your customers' experiences. Then you must get cross-functional alignment on what you are trying to achieve, near, mid, and long term. Your execution of that strategy should be based on a customer experience approach: Understand your customer: You need to capture the insights across interactions, channels (including social), and personas to better understand whom to serve, how to serve them, and when to serve them. Not all experiences or customers are equal, so leverage this insight to understand the strategic business objectives you need to address. Then determine which experiences can be improved immediately and which over time to get the result you need. Empower your ecosystem: You need to align your front-line employees with your strategy and give them the power, insight, and tools that allow them to cultivate a culture around strengthening the relationships with your customers. You also need to provide the transparency, access, and collaboration that enable your customers and partners to self serve and self solve and to share with ease. Adapt your business: You need to enable the discipline of agility within your organization and infrastructure so that you can innovate, tailor, and personalize experiences. This needs to be done both reactively from insight and proactively in real time so you can stay ahead of shifting market trends and evolving consumer behaviors. No longer will the old approaches provide the same returns. To compete, differentiate, and win in a world where the customer has the power, you must execute a strategy that is sure to deliver a better brand experience for your customers. Note: This is Part 2 in a three-part series. Part 1 is here. Stop back for Part 3 on November 28.

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  • Relaying to tech "support" that computer is actually broken.

    - by Sion
    First some background: I have a Dell Inspiron 15R M050, it is still under the Dell limited warranty and the Best Buy Extended warranty. I am currently dual booting Debian Squeeze and Windows 7, the only reason I go into Windows is to play video games specifically steam games. Issue: When I play my games in Windows I am capable of playing for anywhere from 5 minutes to 2 hours before I suffer a hard-lock. I cannot alt-tab, ctrl-alt-delete, ctrl-shift-escape do anything for 2-3 minutes. After this hard-lock period everything runs fine, I can continue the game for probably another hour at least before I suffer another lock. Games: Borderlands, Splinter Cell: Chaos Theory, Starcraft 2, Garrys Mod What I have tried: Running the diagnostic suite in the dell bios, restoring the OEM Windows recovery partition on the HD, fresh installing Windows 7 Professional, updating BIOS, Calling tech support and having them run a software Hardware Diagnostics suite. The question: I think from the research that I have performed that it might be a lack of thermal paste on the CPU, would I be able to go to Best Buy and have them do a hardware diagnostic from the hardware level then have them be able to tell Dell that there is a hardware issue? Or would there be a different problem?

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  • Banco Espírito Santo Increases Sales Campaign Success Rate with Siebel CRM

    - by Tony Berk
    Banco Espírito Santo (BES), founded in 1869, is the second-largest private financial institution in Portugal with a 20.3% domestic market share, 2.1 million customers, and more than 700 in-country branches. It also has a strong international presence with operations in 23 countries and four continents. With strong growth in its major markets, BES needed a modern, cost-effective, scalable, and reliable customer relationship management (CRM) solution for its retail operations. The bank wanted to optimize client relationship management and integrate all customer touch points and service channels to improve the success of its sales and marketing initiatives. BES implemented the same CRM solution as many other leading banks: Oracle's Siebel CRM. With Siebel CRM 8.1 and other Oracle solutions, BES significantly increased sales of its new financial products across all channels by up to 25%, and it expects to increase annual revenue by up US$4 million annually. It also improved the success rate of bank branch sales, marketing, and lead generation campaigns by nearly 10%. “We are very happy with Oracle’s Siebel CRM applications. We already knew that this was the best solution available, but it has surpassed our best expectations,” said João Manaças, Customer Relationship Management Manager, Personal Marketing Department, Banco Espírito Santo. Click here to learn more about BES's use of Siebel CRM.

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  • Live chat solutions

    - by Lèse majesté
    What good live chat/live help solutions are available (preferably for use on a site hosted on a LAMP stack and free)? I'm looking for a way to allow our sales and customer service reps to talk directly with visitors to our site. I've looked at phpopenchat, but it looks very unpolished. The only other free live chat app I've come across looked egregious. The aesthetics and UI design alone made me shudder to think what the underlying code might look like. This isn't a critical feature, and it wouldn't be hard to code up myself, so I'm not really looking for commercial software or paid services (unless there's a really compelling reason to use them). I'm just wondering if any other webmasters have come across a satisfactory free/open source solution for providing live customer support on their website. As a side note, live voice chat would also be an option, but it has to be be designed (or customizable) for customer support rather than a public chatroom. Edit: Looking at the responses, it looks like there probably aren't going to be many free solutions for this type of business-oriented chat solution, so feel free to post answers even if they are commercial solutions as long as they're a good value. Also feel free to post any alternate live support solutions (such as the Skype recommendation) that could be in someway integrated with a website. This will give me a good lay of the land for what people are actually using for live support, and I think will be more helpful to others reading this question.

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  • Agile Development Requires Agile Support

    - by Matt Watson
    Agile developmentAgile development has become the standard methodology for application development. The days of long term planning with giant Gantt waterfall charts and detailed requirements is fading away. For years the product planning process frustrated product owners and businesses because no matter the plan, nothing ever went to plan. Agile development throws the detailed planning out the window and instead focuses on giving developers some basic requirements and pointing them in the right direction. Constant collaboration via quick iterations with the end users, product owners, and the development team helps ensure the project is done correctly.  The various agile development methodologies have helped greatly with creating products faster, but not without causing new problems. Complicated application deployments now occur weekly or monthly. Most of the products are web-based and deployed as a software service model. System performance and availability of these apps becomes mission critical. This is all much different from the old process of mailing new releases of client-server apps on CD once per quarter or year.The steady stream of new products and product enhancements puts a lot of pressure on IT operations to keep up with the software deployments and adding infrastructure capacity. The problem is most operations teams still move slowly thanks to change orders, documentation, procedures, testing and other processes. Operations can slow the process down and push back on the development team in some organizations. The DevOps movement is trying to solve some of these problems by integrating the development and operations teams more together. Rapid change introduces new problemsThe rapid product change ultimately creates some application problems along the way. Higher rates of change increase the likelihood of new application defects. Delivering applications as a software service also means that scalability of applications is critical. Development teams struggle to keep up with application defects and scalability concerns in their applications. Fixing application problems is a never ending job for agile development teams. Fixing problems before your customers do and fixing them quickly is critical. Most companies really struggle with this due to the divide between the development and operations groups. Fixing application problems typically requires querying databases, looking at log files, reviewing config files, reviewing error logs and other similar tasks. It becomes difficult to work on new features when your lead developers are working on defects from the last product version. Developers need more visibilityThe problem is most developers are not given access to see server and application information in the production environments. The operations team doesn’t trust giving all the developers the keys to the kingdom to log in to production and poke around the servers. The challenge is either give them no access, or potentially too much access. Those with access can still waste time figuring out the location of the application and how to connect to it over VPN. In addition, reproducing problems in test environments takes too much time and isn't always possible. System administrators spend a lot of time helping developers track down server information. Most companies give key developers access to all of the production resources so they can help resolve application defects. The problem is only those key people have access and they become a bottleneck. They end up spending 25-50% of their time on a daily basis trying to solve application issues because they are the only ones with access. These key employees’ time is best spent on strategic new projects, not addressing application defects. This job should fall to entry level developers, provided they have access to all the information they need to troubleshoot the problems.The solution to agile application support is giving all the developers limited access to the production environment and all the server information they need to see. Some companies create their own solutions internally to collect log files, centralize errors or other things to address the problem. Some developers even have access to server monitoring or other tools. But they key is giving them access to everything they need so they can see the full picture and giving access to the whole team. Giving access to everyone scales up the application support team and creates collaboration around providing improved application support.Stackify enables agile application supportStackify has created a solution that can give all developers a secure and read only view of the entire production server environment without console or remote desktop access.They provide a web application that provides real time visibility to the important information that developers need to see. An application centric view enables them to see all of their apps across multiple datacenters and environments. They don’t need to know where the application is deployed, just the name of the application to find it and dig in to see more. All your developers can see server health, application health, log files, config files, windows event viewer, deployment history, application notes, and much more. They can receive email and text alerts when problems arise and even safely query your production databases.Stackify enables companies that do agile development to scale up their application support team by getting more team members involved. The lead developers can spend more time on new projects. Application issues can be fixed quicker than ever. Operations can spend less time helping developers collect server information. Agile application support starts with Stackify. Visit Stackify.com to learn more.

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  • Skype support and dead parrot sketches

    - by Greg Low
    We as an industry have a lot to answer for. One thing is the level of support provided for users. Here's the conversation I'm having with Skype right now. It feels like being in a Monty Python skit. I was really hoping that when Microsoft purchased Skype that things might improve. 8:33:44 PM greglowInitial Question/Comment: Subscriptions (Unlimited Country, Unlimited Europe, Unlimited Region, Unlimited World)8:33:44 PM SystemThank you for contacting Skype Customer Support!8:33:49 PM SystemDonna Faye has joined this session!8:33:50 PM SystemConnected with Donna Faye8:33:50 PM SystemThank you for contacting Skype Customer Support!8:33:54 PM SystemPlease hold for the next available Live Support Agent.8:33:59 PM Donna FayeHello! Welcome to Skype Live Support! My name is Donna L. How may I help you?8:34:09 PM greglowI've got a subscription (skypename greglow)8:34:21 PM greglowIt's set to auto-renew8:34:45 PM greglowWhy have I been getting messages about my Skype number expiring, if it's set to renew automatically8:34:54 PM greglowand has recently renewed automatically8:35:09 PM Donna FayeThank you for the information.8:35:29 PM Donna FayeTo better assist you may I know your Skype name, please?8:35:37 PM greglowgreglow8:35:44 PM Donna FayeThank you.8:36:14 PM Donna FayeI understand your concern that you receive an email notification stating that your calling subscription will about to expire. Am I right?8:36:43 PM greglowNo, I got an email telling me that one of my Skype numbers was going to expire8:37:08 PM greglowWhen I went to the website, it said it was part of the subscription and the subscription was set to auto-renew8:37:18 PM greglowThe subscription auto-renewed on Oct XXth8:37:24 PM greglowBut the number still expired8:37:43 PM greglowWhen I logged on today, it said that the number had expired and that I had 52 days left to reactivate it8:37:58 PM greglowI did that but am trying to understand why that happens at all8:38:36 PM greglowWhy do you expire numbers that are part of auto-renewing subscriptions?8:39:49 PM Donna FayeUpon checking your account, your calling subscription link to three Online Numbers.8:39:55 PM greglowcorrect8:40:10 PM greglowbut until an hour or so ago, one of them had expired. why?8:40:54 PM Donna FayeLet me explain to you that now Online Number are detach to a calling subscription unlike before it was attach to the calling subscription so therefore each Online Number will recur individually.8:41:29 PM Donna FayeUpon checking your account it shows that all your Online Number will expire on October XX, 20138:41:44 PM Donna FayeIf you don't want to be charged again for you can cancel it anytime.8:41:59 PM greglowI have set it to charge automatically8:42:06 PM greglowso why do the numbers expire?8:42:32 PM Donna FayeNo they are not expired they are all active.8:42:33 PM greglowif there is an automatic payment set up, why does anything expire?8:42:52 PM greglowyes, but one of them was expired, and I only fixed it a few hours ago8:43:07 PM greglowI'm trying to understand why it expired8:44:54 PM Donna FayeThe email you got just notify you that you should have good enough funding source of your calling subscription and Online Number in order for this to recur.8:45:12 PM greglowAgreed. I did that but the number still expired. Why?8:45:38 PM Donna FayeHowever do not worry on this hence all Online Number are active and not expired.8:45:41 PM greglowWhen I logged on today it said that the number had expired and that I had 52 days left to reactivate it. Why did that happen?8:46:14 PM Donna FayeMay I know the Online Number you are pertaining, please?The number that had expired was (07) XXXX XXXX (Australia)8:49:19 PM Donna FayeOkay, do not worry on this Online Number because this will expire on October XX, 2013.8:49:38 PM Donna FayeThank you for all the information.8:49:46 PM greglowI understand that it won't expire now until next year. I'm trying to understand why it stopped working this time8:49:51 PM greglowso I can avoid that next time8:50:39 PM Donna FayeWhat do yo stop working, you mean that Online Number is unable to be reach out?8:50:59 PM Donna Faye*what do you mean by stop working8:51:18 PM greglowThe Skype number +61 7 XXXX XXXX stopped working because it expired8:51:32 PM Donna FayeNo, this into expired.8:51:34 PM greglowI'm trying to understand why it expired8:51:50 PM greglowSorry I don't follow "this into expired"8:52:39 PM Donna FayeLet me inform you that this Online Number is not expired.8:52:54 PM Donna FayePlease disregard the notification you see on your Skype account.8:53:02 PM greglowSorry, this is getting very frustrating. I already told you I fixed it today. I want to know why it happened.8:53:20 PM Donna FayeHence I can rest assured you that this is active until October XX, 2013.8:53:21 PM greglowSo I can avoid it happening again, on this account, or on our other accounts8:53:34 PM greglowCan I speak to someone who really understands this please?Donna FayeSkype send a notification to Skype users for their Skype product in order for them to be aware the expiration of your product however your Online Number still active on your account hence when your calling subscription Unlimited World recur your Online Number also recur. 8:57:59 PM Donna Faye I do apologize for this matter, please allow me to resolve this issue for you. 9:02:48 PM greglow My question is still the same: if it's set to auto-pay, why did it expire? 9:03:50 PM greglow Why did it stop working? Why did I have to "reactivate" it? 9:04:08 PM greglow Why didn't it just keep working if it's set to auto-pay? 9:04:30 PM greglow This isn't a difficult concept 9:04:34 PM Donna Faye Let me clarify to you that this is not the really expired what is emphasizing on this is when you don't have good enough funding source when you calling subscription recur the Online Number will possibly expired but seem that you have a good funding source then this will continue until 2013. 9:05:10 PM greglow When I logged on today, it was not working, and your website said it had expired and that I had 52 days left to reactivate it 9:05:17 PM greglow Why?and so on, and so on, and so on.... 

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  • Developing web application with time zones support

    - by outcoldman
    When you develop web application you should know that client PCs can be located anywhere on earth. Even if you develop app just for your country users you should remember it (in Russia now we have 9 time zones, before 28 of March we had 11 time zones). On big sites with many members do it very easy – you can place field “time zone” in member profile, in Sharepoint I saw this solution, and many enterprise app do it like this. But if we have simple website with blog publications or website with news and we don’t have member profiles on server, how we can support user’s time zones? I thought about this question because I wanted to develop time zone support on my own site. My case is ASP.NET MVC app and MS SQL Server DB. First, I started from learning which params we have at HTTP headers, but it doesn’t have information about it. So we can’t use regional settings and methods DateTime.ToLocalTime and DateTime.ToUniversalTime until we get user time zone on server. If we used our app before without time zones support we need to change dates from local time zone to UTC time zone (something like Greenwich Mean Time). Read more...(Redirect to http://outcoldman.ru)

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  • Crowdsourcing MVVM Light Toolkit support

    - by Laurent Bugnion
    Considering the number of emails that are sent to me asking for support for MVVM Light toolkit, I find myself unable to answer all of them in sufficient time to make me feel good. In consequence, I started to send the following message in response to support queries, either per email or on the MVVM Light Codeplex discussion page. Hi, I am doing my best to answer all the questions as fast as possible. I receive a lot of them, however, and cannot reply to everyone fast enough to make me happy. Due to this, I would like to encourage you to post your question on StackOverflow, and tag it with the tag mvvm-light. StackOverflow is an awesome site where tons of developers help others with their technical question. http://stackoverflow.com/questions/tagged/mvvm-light I will monitor this tag on the StackOverflow website and do my best to answer questions. The advantage of StackOverflow over the Codeplex discussion is the sheer number of qualified developers able to help you with your questions, the visibility of the question itself, and the whole StackOverflow infrastructure (reputation, up- or down-vote, comments, etc) Thanks! Laurent Bug reports Regarding bug reports, feel free to continue to send them to the Codeplex site (preferred), or to me directly. I hope that this will help all support queries to be answered faster, and with the great quality for which the StackOverflow users are known!   Laurent Bugnion (GalaSoft) Subscribe | Twitter | Facebook | Flickr | LinkedIn

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  • When Do OS Questions Belong on Hardware Service Requests?

    - by Get Proactive Customer Adoption Team
    Untitled Document My Oracle Support—Logging an Operating System Service Request One of the concerns we hear from our customers with Premier Support for Systems is that they have difficulty logging a Service Request (SR) for an operating system issue. Because Premier Support for Systems includes support for the hardware and the associated operating system, you log any operating system issues through a hardware Service Request. To create a hardware Service Request, you enter the information into the Hardware tab of the Create Service Request screen, but to ensure that the hardware Service Request you enter is recognized and routed appropriately for an operating system issue, you need to change the product from your specific hardware to the operating system that the hardware is running. The example below shows you how to create a Service Request for the operating system when the support level is Premier Support for Systems. The key to success is remembering that the operating system coverage is part of the hardware support. To begin, from anywhere within My Oracle Support, click on the Create SR button as you would to log any SR: Enter your Problem Summary and the Problem Description Next, click on the Hardware tab. Enter the System Serial Number (in this case “12345”) and click on Validate Serial Number: Notice that the product name for the hardware indicates “Sunfire T2000 Server” with an option for a drop down List of Values. Click on the product drop down and choose the correct operating system from the list. In this case I have chosen “OpenSolaris Operating System” Next, you will need to enter the correct operating system version: At this point, you may proceed to complete and submit the Service Request. If your company has Premier Support for Systems, just remember that your operating system has coverage under the hardware it runs on, so start with a Hardware tab on the Service Request screen and change the product related information to reflect the operating system you need help with. Following these simple steps will ensure that the system assigns your Service Request to the right support team for an operating system issue and the support engineer can quickly begin working your issue.

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  • SQL SERVER – Standards Support, Protocol, Data Portability – 3 Important SQL Server Documentations for Downloads

    - by pinaldave
    I have been working with SQL Server for more than 8 years now continuously and I like to read a lot. Some time I read easy things and sometime I read stuff which are not so easy.  Here are few recently released article which I referred and read. They are not easy read but indeed very important read if you are the one who like to read things which are more advanced. SQL Server Standards Support Documentation The SQL Server standards support documentation provides detailed support information for certain standards that are implemented in Microsoft SQL Server. Microsoft SQL Server Protocol Documentation The Microsoft SQL Server protocol documentation provides technical specifications for Microsoft proprietary protocols that are implemented and used in Microsoft SQL Server 2008. Microsoft SQL Server Data Portability Documentation The SQL Server data portability documentation explains various mechanisms by which user-created data in SQL Server can be extracted for use in other software products. These mechanisms include import/export functionality, documented APIs, industry standard formats, or documented data structures/file formats. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Documentation, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • Adding SSE support in Java EE 8

    - by delabassee
    SSE (Server-Sent Event) is a standard mechanism used to push, over HTTP, server notifications to clients.  SSE is often compared to WebSocket as they are both supported in HTML 5 and they both provide the server a way to push information to their clients but they are different too! See here for some of the pros and cons of using one or the other. For REST application, SSE can be quite complementary as it offers an effective solution for a one-way publish-subscribe model, i.e. a REST client can 'subscribe' and get SSE based notifications from a REST endpoint. As a matter of fact, Jersey (JAX-RS Reference Implementation) already support SSE since quite some time (see the Jersey documentation for more details). There might also be some cases where one might want to use SSE directly from the Servlet API. Sending SSE notifications using the Servlet API is relatively straight forward. To give you an idea, check here for 2 SSE examples based on the Servlet 3.1 API.  We are thinking about adding SSE support in Java EE 8 but the question is where as there are several options, in the platform, where SSE could potentially be supported: the Servlet API the WebSocket API JAX-RS or even having a dedicated SSE API, and thus a dedicated JSR too! Santiago Pericas-Geertsen (JAX-RS Co-Spec Lead) conducted an initial investigation around that question. You can find the arguments for the different options and Santiago's findings here. So at this stage JAX-RS seems to be a good choice to support SSE in Java EE. This will obviously be discussed in the respective JCP Expert Groups but what is your opinion on this question?

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  • EVENT RECAP: Oracle Health Sciences Conference

    - by cwarticki
    Monaco served as an intense location for this year's Oracle Health Sciences User Group conference.  It was a "Grand Prix" event with nearly 200 attendees from all over the world.  In a country famous for high performance race cars, luxury super yachts and lifestyles of the rich & famous, the conference was very Ellison-esque. I think the Superyachts were being paired with Exadata. The OSHUG staff were fantastic . Robin and Taylor (pictured left) from Drohan Management took care of all the details and were wonderful to get to know. I met with some real Oracle loyalists.  Stan Sachar,  I.T. Manager for Westat, and the Focus Group co-chair for Admin Configuration Mgmt (ACM).  Westat was an early adopter of Oracle Clinical for clinical trial projects with installations in 1997-98.  I had a chance to talk with Stan during the reception and he is an Oracle advocate and evangelist. He's invested in his career in using Oracle products. (Stan Sachar pictured right with Dick Wolnick from Oracle, on left) I also met with Mirco Becker from Grunenthal Gmbh.  He's been working with the Argus product for over 6 years.  He's a big user of Oracle Support. Mirco attended my support best practices session and was actively engaged and asked several questions.  He's excited to adopt those best practices and work more efficiently and effectively with Support. Finally, I thank the many who attended my session.  I admit, the beautiful weather and view of the ocean was a distraction, but nonetheless my mission was to provide you with all the necessary support resources for Health Sciences users. You will find a copy of my presentation on the OSHUG website. Bon Voyage Monaco.  Thanks for the memories.  I'll see everyone next year, in Miami. -Chris WartickiGlobal Customer Management

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  • Cannot compile GDB7.8 with Python support

    - by j0h
    I am trying to install GDB7.8 with Python support. From the source folder, I am running ./configure --with-python When I did tab-complete from --with- I did not see Python in the list. But when I ran configure with that flag, it did not baulk. When I run make, it complains that Python is not found. checking for python2.7... no but Python is installed: $ which python python python2.7 python2.7-dbg-config python2 python2.7-dbg $ which python2.7 /usr/bin/python2.7 I compiled GDB without --with-python and things installed without error. I was under the impression that GDB7.8 had Python support without the need for special flags. But when I run: $gdb python (gdb) run test.py I get some sort of cannot import gdb Import error So then I tried calling "pi": (gdb) pi printf.py Python scripting is not supported in this copy of GDB. So... how do I get Python support in GDB7.8? is it actually not supported? Or should I not call "pi"?

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  • Where to find Hg/Git technical support?

    - by Rook
    Posting this as a kind of a favour for a former coleague, so I don't know the exact circumstances, but I'll try to provide as much info as I can ... A friend from my old place of employment (maritime research institute; half government/commercial funding) has asked me if I could find out who provides technical support (commercial) for two major DVCS's of today - Git and Mercurial. They have been using VCS for years now (Subversion while I was there, don't know what they're using now - probably the same), and now they're renewing their software licences (they have to give a plan some time in advance for everything ... then it goes "through the system") and although they will be keeping Subversion as well, they would like to justify beginning of DVCS as an alternative system (most people root for Mercurial since it seems simpler; mostly engineers and physicians there who are not that interested in checking Git repos for corruption and the finer workings of Git, but I believe any one of the two could "pass") - but it has to have a price (can be zero; no problem there) and some sort of official technical support. It is a pro forma matter, but it has to be specified. Most of the people there are using one of the two already, but this has to be specified to be official. So, I'm asking you - do you know where could one go for Git or Mercurial technical support (can be commercial)? Technical forums and the like are out of the question. It has to work on the principle: - I have a problem. - I post a question with the details. - I get an answer in specified time. It can be "we cannot do that." but it has to be an official answer and given in agreed time. I'm sure by now most of you understand what I'm asking, but if not - post a comment or similar. Also, if you think of any reasons which could decide justification of introducing Git/Hg from an technical and administrative viewpoint, feel free to write them down also.

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  • .NET Demon support for VS 11 dark theme

    - by Alex.Davies
    I'm pleased to announce that .NET Demon will be shipping simultaneously with Visual Studio 11, whenever it ends up being released. That means we're going to make sure that a version of .NET Demon is released very near to the Visual Studio 11 final release which supports the new version of VS fully. The interesting part of this support is going to be the new dark theme of VS, which I'm looking forward to using. I'm told dark colours reduce eye strain for developers. It's important that extensions like .NET Demon switch to a dark theme when the rest of the IDE changes, or the dark theme will look silly. Unfortunately, none of my favourite extensions look right in the dark theme yet, so even though I use Visual Studio 11 beta for my day-to-day development already, I can't use the dark theme. Luckily .NET Demon uses WPF throughout, and the team at Microsoft are helping us to use the WPF Style system to make it easy for me to implement the support without having to add colour attributes to all the controls manually. We should have dark theme support in .NET Demon in the next month or so.

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  • ATI Radeon HD 6870 Driver fails to install default-policy.sh does not support version

    - by Rogue Coder
    I'm running Ubuntu 11.04 Beta, with everything updated completely. I'm using Ubuntu Classic, because Unity fails to run, supposedly because of my video card. The drivers for the Radeon HD 6870 series is apparently lacking, but I found a post stating the newest version has full support for Ubuntu Natty Narwhal. That post is slightly old, so i grabbed 11.3 for Ubuntu x86 off the ATI website. When I run the installation program, I receive the following error: > ./ati-driver-installer-11-3-x86.x86_64.run Created directory fglrx-install.uREFoO Verifying archive integrity... All good. Uncompressing ATI Catalyst(TM) Proprietary Driver-8.831.2......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... ===================================================================== ATI Technologies Catalyst(TM) Proprietary Driver Installer/Packager ===================================================================== Error: ./default_policy.sh does not support version default:v2:i686:lib::none:2.6.38-8-generic-pae:; make sure that the version is being correctly set by --iscurrentdistro ===================================================================== ATI Technologies Catalyst(TM) Proprietary Driver Installer/Packager ===================================================================== Error: ./default_policy.sh does not support version default:v2:i686:lib::none:2.6.38-8-generic-pae:; make sure that the version is being correctly set by --iscurrentdistro Removing temporary directory: fglrx-install.uREFoO > I would love to get the latest ATI drivers working so that I can try out Unity!

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  • Tegnap délutáni Guru Partin a Proaktív Támogatásról beszéltünk

    - by user552636
    Gyorsan közeleg a karácsony, hagyományosan ilyenkor tartja Oracle Guru partiját az Oracle University. Idén elso ízben az Oracle Support is tartott eloadást, melynek témája a Proaktív Támogatás volt. Az eloadás elején rövid kis felmérést végeztünk arról, hogy az Oracle által kínált proaktív támogató eszközöket mennyire ismeri, illetve mennyire használja a hallgatóság.  A felmérésbol kiderült, hogy a támogatást igénybe vevok több proaktív eszközt is ismernek, egy részüket használják is. Azonban az is látható a válaszokból, hogy vannak olyan területei a támogatásnak, melyeket nem ismernek az Ügyfelek, vagy ismerik, de nem használják ki Support nyújtotta összes lehetoséget. Az eloadás három fo témakört ölelt át:      PREVENT / MEGELOZ RESOLVE / MEGOLD UPGRADE / FRISSÍT A PREVENT / MEGELOZ témakörben áttekintettük milyen eszközök támogatják Ügyfeleinket a szoftverek, rendszerek egészségének megorzésében, a hibák/betegségek elkerülésében, a problémák megelozésében A RESOLVE / MEGOLD részben azokat a rendelkezére álló eszközöket, lehetoségeket ismertettük, melyek a  problémák gyors megoldását, a felmerült kérdések gyors megválaszolását segítik  Az UPGRADE / FRISSÍT témában a folyamatos megújulásban, a szoftverek és rendszerek életciklusának megtervezését, ill. naprakészen tartását támogató szolgáltatásokat tekintettük át.          Mindezek az eszközök, lehetoségek termékenként strukturált formában Oracle Premier Support: Get Proactive! [ID 432.1]  My Oracle support cikken belül hozzáférhetoek.  Következo szemináriumunkat már az új esztendoben, 2013. január 9-én, 9:00 órától tartjuk az Oracle Hungary irodában.  A szeminárium témája: Hogyan használjuk az Oracle Supportot? - Gyakorlati tanácsok egy támogató mérnök szemszögébol  Eloadó: Fekete Krisztián - támogató mérnök Minden érdeklodot szeretettel látunk a januári szemináriumon!  Minden kedves Ügyfelünknek meghitt, szeretetteljes karácsonyi ünnepeket és sikerekben, örömökben gazdag boldog új esztendot kívánok!  

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  • MVVM Light V4.1 with support for Windows Phone 8

    - by Laurent Bugnion
    Today is a very exciting day: After the official release of Windows 8 (and Microsoft Surface!) on Friday, and the official release of Windows Phone 8 on Monday, the Build conference is starting! This is the conference in which we will learn all about the developer experience for Windows 8 and Windows Phone 8. As a partner of Microsoft, I had the privilege of trying out some of the new things early, and this gave me the opportunity to port MVVM Light to Windows Phone 8 (it was already running for Windows 8), and today I am officially publishing this new version. Before you go and update, please not the following: V4.1 (4.1.24.0) only supports Visual Studio 2012 (and Express). If for some reason you are still using Visual Studio 2010, don’t despair! In the next few days I will publish an update supporting these versions as well. But for now, please only upgrade if you are on VS12! That being said, here we go: The download page is available on Codeplex and you can download the updated MSI and install it. Please make sure to read the Readme HTML page that automatically opens in your web browser after the MSI completes! It contains important information on how to install selected Project and Item templates for the frameworks of your choice. This version also support the following versions of Visual Studio: Visual Studio 2012 Pro, Premium, Ultimate Visual Studio 2012 Express for Windows 8 Visual Studio 2012 Express for Windows Phone 8 Visual Studio 2012 Express for Web (Silverlight 4, Silverlight 5) Visual Studio 2012 Express for Windows Desktop (WPF3.5, WPF4, WPF4.5) We also support Expression Blend of course. Windows Phone 8 and Windows 8 are very very exciting opportunities for developers in the whole world. There are already a number of apps running on top of MVVM Light in the Windows Store and of course a large range of apps for Windows Phone too. With this release, we hope to support the developers and speed up application development. It is a pleasure to serve such an innovative and creative community! Happy coding Laurent   Laurent Bugnion (GalaSoft) Subscribe | Twitter | Facebook | Flickr | LinkedIn

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  • Platinum Services – The Highest Level of Service in the Industry

    - by cwarticki
    Oracle Platinum Services provides remote fault monitoring with faster response times and patch deployment services to qualified Oracle Premier Support customers – at no additional cost. We know that disruptions in IT systems availability can seriously impact business performance. That’s why we engineer our hardware and software to work together. Oracle engineered systems are pre-integrated to reduce the cost and complexity of IT infrastructures while increasing productivity and performance. And now, customers who choose the extreme performance of Oracle engineered systems have the power to access the added support they need – Oracle Platinum Services – to further optimize for high availability at no additional cost.  In addition to receiving the complete support essentials with Oracle Premier Support, qualifying Oracle Platinum Services customers also receive: •     24/7 Oracle remote fault monitoring •    Industry-leading response and restore times o   5-Minute Fault Notification o   15-Minute Restoration or Escalation to Development o   30-Minute Joint Debugging with Development •    Update and patch deployment Visit us online to learn more about how to get Oracle Platinum Services

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