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• Company Administrators: Stay Alert!

  - by Pete

  Some of our customers choose to use the Themes feature to rebrand their Training and Support Center link, and redirect it to an internal support site. If your company does this, we strongly advise that for your employees that have the Administrator role, you maintain a separate theme that keeps the Administrator's Training and Support link pointed to the CRM On Demand Training and Support Center, and not redirect it to an internal support site. Why? The company administrator needs access to the Training and Support Center because it gives them pod-specific application alerts on the Support tab and pod-specific release information on the Release Info tab. If a customer no longer has access to the Training and Support Center URL because they have already rebranded that link, they can contact Customer Care to request it again.  

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• ADVISOR WEBCAST: R12: How to debug Email Center Auto Service Request Creation Failures

  - by user793044

  PRODUCT FAMILY: EBS CRM - Service November 6, 2012 at 11 am ET, 9 am MT, 8 am PT, 4 pm London The primary function of this WebCast is to explain how to debug problems when auto-creating a Service Request from an Inbound Email into Email Center. We see a significant number of issues raised with Support in this area, as the only indication the auto-creation has failed, is the Email routing to the Supervisor Queue for manual processing. Topics will include: Understand Email Center and Auto SR creation process.  Run the debug procedures. Understand the output and check the reasons for SR Creation failure. See the fixes for the most common issues faced. See the results for successful SR creation. Go to Doc ID 1493122.1 to register. Current Schedule and Archived Downloads can be found on Doc ID 740966.1.

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• "Has Oracle written the script for CRM success?" - Anthony Lye on Customer Experience at BAFTA

  - by Richard Lefebvre

  Anthony Lye showcased Oracle Fusion CRM at a BAFTA gathering, and MyCustomer.com covered the story under the title of "Has Oracle written the script for CRM success?' According to MyCustomer.com, "Oracle's SVP of CRM Anthony Lye set the scene for the event, suggesting products are becoming commoditized, so that the only way to differentiate is through the relationship with the customer. But he warned that "customers are more and more in control of that relationship, so you have to provide great experiences for them." "The quickest win within your organization to create a single view is to connect your marketing organization with your selling organization, align goals, processes, people and technology," Anthony explained.   "And this is a transition that is already happening - "VPs of marketing have started turning up in the same meetings as VPs of sales, we have started to see that they want to work together" - but this convergence needs nurturing." "In Fusion there are capabilities to align the organisation - we enable marketing on the same platform to build campaigns connected to sales stages. It can affect leads and opportunities at the top end of the funnel. And the selling organisation can take advantage of marketing content - the materials that are exclusively within marketing can now be used by sales. Your sales teams have been campaigning forever, but it's usually by email, it isn't aligned with the corporate message and it's being sent to people it shouldn't. By aligning them we can increase output and the quality of that output." Anthony concluded: "Operating in a disconnected fashion having two distinct systems will cost you time and money. So we feel there's a material advantage in a solution like this." Enjoy the full story at http://www.mycustomer.com/topic/marketing/has-oracle-written-script-crm-success/139958

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• Sugar CRM integration with Java - How to add relationship

  - by Arun P Johny

  Hi, I'm trying to integrate Sugar CRM with one of my projects. I'm using Apache Axis as my SOAP client. I've created the Sugar CRM client Stub classes using Apache Axis. I'm able to login and add Leads, Opportunities, Accounts and Contacts. But I'm unable to add a relation ship between my Account and Opportunity. I've found following method in the SugarsoapPortType port.set_relationship(session, module_name, module_id, link_field_name, related_ids, name_value_list, delete) but I cannot understand the different parameters required by this method. Most of the online documents suggests a simple way as given below $result = $client->call('set_relationship',array("session"=>$session _id,array("module1"=>"Emails","module1_id"=>"<module1_id>","module2"=>"Accounts","module2_id"=> "<module2_id>"))); how can I achieve this using Java Thanks

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• Create MVC 5 Combo Box from CRM Entities?

  - by SpaceCowboy74

  I am working on an MVC 5 App that pulls data from Dynamics CRM 5. The Data I am getting back is an IQueryable of type Account (The CRM Entity class auto generated by CrmSvcUtil). I am retrieving all of the items and can loop through them with code like this: @foreach (var item in Model.ToList()) { <tr> <td> @item.AccountId </td> <td> @Html.DisplayFor(modelItem => item.Name) </td> </tr> } The problem is, I would like to instead put them in a drop down list. I can't figure out what the syntax is to put these in a DropDown is. Any suggestions?

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• Fusion charts free on Ruby on Rails

  - by Kiran

  Hi i am using Fusion charts free with Rail 2.3.5 I tried to simulate the single_array example provided in the documentation but instead of graph it is showing me the following message The method used is setDataXML.The XML is #Creates xml with values for sales data of products #along with their names. #The values required for building the xml is obtained as parameter arr_data #It expects an array in which each element is #itself an array with first element as label and second element as value xml = Builder::XmlMarkup.new xml.graph(:caption='Sales by Product', :numberPrefix='$', :formatNumberScale='0',:decimalPrecision='0') do for item in arr_data xml.set(:name=item[0], :value=item[1],:color=''+get_FC_color) end end Anybody seen this message before ? i am using Firefox with flash player 9

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• can't define id ( cold fusion )

  - by venom

  here is my cold fusion code: Example1: <cfquery name="GET_BRAND" datasource="#dsn1#"> SELECT PRODUCT_CATID FROM PRODUCT_CAT WHERE PRODUCT_CATID = PRODUCT_CATID </cfquery> #get_brand.product_catid# But it shows all the time number 1, i just can't understand why, and how do i make it work properly, this code should have defined the brand_id, but instead shows 1. The system is Workcube. Here is my example for getting from the static product's id, its dynamic price: Example 2: <cfset product_id = 630> <cfquery name="price_standart" datasource="#dsn3#"> SELECT PRICE_STANDART.PRICE PRICE FROM PRICE_STANDART WHERE PRICE_STANDART.PRODUCT_ID = <cfqueryparam value="#product_id#" cfsqltype="cf_sql_integer"> </cfquery> But this time i need to get from dynamic product's ID its dynamic brand id. This script works the same way as the Example 1: <cfquery name="GET_BRAND" datasource="#dsn1#"> SELECT BRAND_ID FROM PRODUCT_BRANDS WHERE BRAND_ID = BRAND_ID </cfquery> #get_brand.BRAND_ID#

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• PHP array of object(stdClass) fusion/intersect?

  - by Gremo

  $arr1 is an associative array of anonymus objects: array 15898 => object(stdClass)[8] public 'date' => int $arr2 is another associative array with two (or more, it's not fixed) properties: array 15898 => object(stdClass)[10] public 'fruits' public 'drinks' I can't find any function for intersect and content fusion when dealing with objects. Basically i'd like to obtain: array 15898 => object(stdClass)[8] public 'date' => int public 'fruits' public 'drinks' Question is: is this even possible?

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• IIS, Impersonation and COM Interop Premission Denied

  - by user315690

  Hello we are in the throws of integrating a Document Management System with Dynamic CRM 4, have done similar things previously but in this instance we are having to reference a COM dll. We've configured the asp.net page (we are bringing the info in via a i-Frame in CRM), setting Impersonation = True in the Webconfig and ensured that Windows authentication is the only method available within IIS. All works as we would expect when logged into the server itself and the page happily does off finds all the relevant documents for the CRM account and presents them to a user in a nice Infragistics CRM styled grid. However trying this from a client workstation we get the following: System.Runtime.InteropServices.COMException (0xC0042335): Permission denied. Impersonation appears to be passing over the correct details but nothing we've tried thus far has been able to make this work outside of logging into the server. Any thoughts as to what we are missing?

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• Too many processes?

  - by Mophily

  VMware Fusion v3.0.1 One vm for Windows XP, converted and recently expanded the disk size. Mac OS X 10.5.8, 2 x 3 GHz dual-core intel xeon machine. Immediately after booting, and before VMware Fusion is launched, the Activity Monitor shows eight processes associated with "vm". What caught my eye is the duplicates: netifup and dhcpd. I noticed this while trying to re-establish network connectivity after the upgrade to 3.0.1. I am not sure when the network connection was clobbered, so I cannot say it happend during the upgrade. Is eight processes typcial? I expect about six, as listed in other notes and documents on the web site. Could this be related to the failure to connect to the network?

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• Gimme Gimme Gimme!

  - by steve.diamond

  Today is my birthday. And you know, there used to be a time when I dreaded birthdays. But now, as I reach my 37th year (that's my Polar Body Test age), I'm re-learning to really really appreciate being here. Now, what the heck does any of this have to do with CRM or this blog? Easy! Here is the present I would like from you. 1) Please tell us how we're doing on this blog. Do you like what you're seeing? Do you NOT like what you're seeing? Why? What types of topics would you like to see more or less of from us? Do you think we're running too much of an Oracle infomercial here? Conversely, would you like us to spend more time focusing on Oracle solutions? If so, which ones are of most interest to you? 2) Let's assume you DO like what you're seeing and reading here. Please tell a friend. Pass it on. You can write a comment below or submit a comment on our Facebook Fan page (http://facebook.com/oraclecrm). If you're an Oracle employee, please simply send me an email. And if you work here at HQ, bring me some key lime pie. And last but not least, thank you!

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• Rock Stars and now OPN All-Stars? Bring it.

  - by sandra.haan

  We are talking everything OPN All-Star - from home-court advantage to taking too many shots across a wide variety of industries, skill sets, focus areas, broad solution sets, applications and technologies. As a Platinum Partner, Intelenex levels of quality specialization range from ERP/EBS, CRM, AIA to Hyperion. Slam dunk! This is what gives Intelenex a well deserved star studded "baller" celebrity status like the LA Lakers very own Kobe Bryant. While Intelenex has been busy multi-specializing and taking names, Tyler Prince, group vp, North America Sales tells us a little bit about the value OPN's overall strategy brings to the table. This exclusive partnership allows OPN Specialized partners to provide customers with a solution that helps them adapt swiftly to new expansion conditions and changes. Namely, partners can pick an area to focus and can leverage that focus and competency to differentiate from the competition. You will be so HOT on the OPN court the Miami Heat will have nothing on you. Watch out, Lebron. Additionally, this specialization in products or set of products is recognized by the entire Oracle sales force, which is vital to all partners, but most importantly your end-customers. You will be so stylishly famous your cheerleader squad will not be able to steal the spotlight from you. Are you really All-Star worthy this season? Jump in and join Tyler's halftime report on OPN's All-Star program in this VAR Guy FastChat video to find out: Now that's what we call some March Madness - Good selling, The OPN Communications Team

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• Se non ti sei unito alla Customer Experience Revolution? Il materiale è tutto qui!

  - by Silvia Valgoi

  Se ti sei perso questo interesante Executive workshop, non preoccuparti, qui puoi trovare gli interventi dei relatori.Durante l'evento Oracle, Accenture ed il professor Enrico Finzi hanno condiviso l'approccio alla Customer Experience vista come strategia per dare vita a processi più completi ed innovativi, per generare e gestire l’interazione con i consumatori, su tutti i canali. E' stato un momento importante per: comprendere perché la Customer Experience è diventata la componente più importante e strategica del tuo business scoprire come la Customer Experience accelleri l’acquisizione di nuovi clienti, incrementi la fidelizzazione ad un brand/prodotto/servizio, migliori l’efficienza operativa e sostenga le vendite conoscere come le soluzioni di Customer Experience possono aiutare le aziende a far vivere questa esperienza in modo coerente, personalizzata, attraverso tutti i canali e su tutti i dispositivi, ottenendo risultati misurabile Ecco le presentazioni e i video presentati durante i lavori: &amp;lt;p&amp;gt; &amp;lt;/p&amp;gt; Oracle Customer Experience - Empowering People. Powering Brands - Armando Janigro, Sales Development Manager, Oracle         How to win with Customer Experience - Nadia Dallafiore, Senior Manager CRM Retail  Accenture   Customer Experience e selezione Darwiniana della marca - Enrico Finzi, Sociologo, Presidente AstraRicerche   Engage.Win.Develop.Keep LinkedIn: Customer Concepts Exchange Facebook: Oracle Customer Experience

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• New: Oracle CRM On Demand Release 19 Partner Readiness web site!

  - by Richard Lefebvre

  We are pleased to introduce you the Oracle CRM On Demand Release 19 Partner Readiness page, a dedicated web site, designed as part of the Release Readiness Program for Partners to provide the training and resources necessary for YOU to successfully position and implement the new Oracle CRM On Demand 19 release. Organized around 3 areas (Immersion Training, Transfer of Information and Collaterals & Other Assets), it consists of 19 short trainings and 4 documents helping you to deliver successfully your CoD Release 19 projects.  Visit the CRM on Demand Release 19 Partner Readiness page here!

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• Install Base Transaction Error Troubleshooting

  - by LuciaC

  Oracle Installed Base is an item instance life cycle tracking application that facilitates enterprise-wide life cycle item management and tracking capability.In a typical process flow a sales order is created and shipped, this updates Inventory and creates a new item instance in Install Base (IB).  The Inventory update results in a record being placed in the SFM Event Queue.  If the record is successfully processed the IB tables are updated, if there is an error the record is placed in the csi_txn_errors table and the error needs to be resolved so that the IB instance can be created.It's extremely important to be proactive and monitor IB Transaction Errors regularly.  Errors cascade and can build up exponentially if not resolved. Due to this cascade effect, error records need to be considered as a whole and not individually; the root cause of any error needs to be resolved first and this may result in the subsequent errors resolving themselves. Install Base Transaction Error Diagnostic Program In the past the IBtxnerr.sql script was used to diagnose transaction errors, this is now replaced by an enhanced concurrent program version of the script. See the following note for details of how to download, install and run the concurrent program as well as details of how to interpret the results: Doc ID 1501025.1 - Install Base Transaction Error Diagnostic Program  The program provides comprehensive information about the errors found as well as links to known knowledge articles which can help to resolve the specific error. Troubleshooting Watch the replay of the 'EBS CRM: 11i and R12 Transaction Error Troubleshooting - an Overview' webcast or download the presentation PDF (go to Doc ID 1455786.1 and click on 'Archived 2011' tab).  The webcast and PDF include more information, including SQL statements that you can use to identify errors and their sources as well as recommended setup and troubleshooting tips. Refer to these notes for comprehensive information: Doc ID 1275326.1: E-Business Oracle Install Base Product Information Center Doc ID 1289858.1: Install Base Transaction Errors Master Repository Doc ID: 577978.1: Troubleshooting Install Base Errors in the Transaction Errors Processing Form  Don't forget your Install Base Community where you can ask questions to help you resolve your IB transaction errors.

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• Vitality of Product Information Management Showcased at OpenWorld 2012

  - by Mala Narasimharajan

   By Sachin Patel Can you hear the countdown clock ticking!! OpenWorld 2012 is almost here and as I write this Oracle is buzzing with fresh new ideas and solutions that will be showcased this year. What an exciting time for all of us to be in midst of a digital revolution. Whether it is Apple fans clamoring to find every new feature that has been added to the iPhone 5 or a startup launching a new digital thermostat (has anyone looked at the new one from Nest ), product information is a vital for companies to grow and compete in this cut-throat market. Customer today struggle to aggregate and enrich this product data from the myriad of systems they have in place to run their businesses and operations. Having a product information strategy is paramount to align your sales channels and operations with the most accurate and upto date product data. We have a number of sessions this year at OpenWorld where you can gain more insight into how Oracle’s next generation of Fusion Applications, in this case Fusion Product Hub can provide you with a solution to streamline and get control of your Product Master Data. Enabling Trusted Enterprise Product Data with Oracle Fusion Product HubTuesday, October 2nd 11:45 am, Moscone West 2022 Join me Sachin Patel, Director of Product Strategy and Milan Bhatia, VP of Development as we discuss how you can enable trusted product master data in your enterprise. In this session we plan to cover the challenges companies face today in mastering product data. The discussion will also include how Fusion Product Hub brings new and innovative features to empower your product data owners to create a holistic and rich product definition that can be leveraged across your enterprise. We will also be joined by Pawel Fidelus from Fideltronik an Early Adopter for Fusion Product Hub who will showcase their plans to implement Fusion Product Hub and the value it will bring to Fideltronik Multichannel Fulfillment Excellence in Direct-to-Consumer Market Thursday, October 4th, 12:45 am, Moscone West 2024 Do you have multiple order capture systems? Do you have difficulty in fulfilling orders for your customers across various channels and suppliers? Mark Carson, Director, Fusion DOO and Brad Kerr, Director, AGSS will be showcasing the Fusion Distributed Order Orchestration solution and how companies can orchestrate orders from multiple order capture systems and route them to the appropriate fulfillment system. Sachin Patel, Director Product Strategy for Product MDM will highlight the business pain points in consolidating and commercializing data from a Multi Channel Commerce point of view and how Fusion Product Hub helps in allowing you to provide a single source of truth to drive a singular and rich customer experience. Oracle Fusion Supply Chain Management: Customer Adoption and Experiences                                                Wednesday, October 3rd 10:15 am, Moscone West 2003 This is a great session to attend to learn about how Fusion Supply Chain Management and Fusion Product Hub Early Adopters, including Boeing and Fideltronik are leveraging Fusion Applications to improve their Supply Chain operations. Have a great OpenWorld and see you soon!!

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• Where can you find the Oracle Applications User Experience team in the next several months?

  - by mvaughan

  By Misha Vaughan, Applications User ExperienceNovember is one of my favorite times of year at Oracle. The blast of OpenWorld work is over, and it’s time to get down to business and start taking our messages and our work on the road out to the user groups. We’re in the middle of planning all of that right now, so we decided to provide a snapshot of where you can see us and hear about the Oracle Applications User Experience – whether it’s Fusion Applications, PeopleSoft, or what we’re planning for the next-generation of Oracle Applications.On the road with Apps UX...In December, you can find us at UKOUG 2012 in Birmingham, UK: UKOUG, UK Oracle User Group Conference 2012?December 3 – 5, 2012?ICC, Birmingham, UKIn March, we will be at Alliance 2013 in Indianapolis, and our fingers are crossed for OBUG Connect 2013 in Antwerp:? Alliance 2013March 17 - 20, 2013 ?Indianapolis, IndianaOBUG Benelux Connect 2013?March 26, 2013?Antwerp, Belgium?? In April, you will see us at COLLABORATE13 in Denver:? Collaborate13April 7 - April 11, 2013 ?Denver, Colorado?? And in June, we round out the kick-off to summer at OHUG 2013 in Dallas and Kscope13 in New Orleans:? OHUG 2013June 9 -13, 2013?Dallas, Texas ODTUG Kscope13?June 23-27, 2013 ?New Orleans, LA? The Labs & DemosAs always, a hallmark of our team is our mobile usability labs. If you haven’t seen them, they are a great way for customers and partners to get a peek at what Oracle is working on next, and a chance for you to provide your candid perspective. Based on the interest and enthusiasm from customers last year at Collaborate, we are adding more demo-stations to our user group presence in the year ahead. If you want to see some of the work we are doing first-hand but don’t have a lot of time, the demo stations are a great way to get a quick update on the latest wow-factor we are researching. I can promise that you will see whatever we think is new and interesting at the demo stations first. Oracle OpenWorld 2012 Apps UX DemostationFor Applications DevelopersMore and more, I get asked the question, “How do I build an application that looks like a Fusion?” My answer is Fusion Applications Design Patterns. You can find out more about how Fusion Applications developers can leverage ADF and the user experience best practices we developed for Fusion at sessions lead by Ultan O’Broin, Director of Global User Experience, in the year ahead. Ultan O'Broin, On Fusion Design Patterns Building mobile applications are also top of mind these days. If you want to understand how Oracle is approaching this strategy, check out our session on Mobile user experience design patterns with Mobile ADF.  In many cases, this will be presented by Lynn Rampoldi-Hnilo, Senior Manager of Mobile User Experiences, and in a few cases our ever-ready traveler Ultan O’Broin will be on deck. Lynn Rampoldi-Hnilo, on Mobile User Experience Design PatternsApplications User ExperiencesFusion Applications continues to evolve, and you will see the new face of Fusion Applications at our executive sessions in the year ahead, which are led by vice president Jeremy Ashley or a hand-picked presenter, such as one of our Fusion User Experience Advocates.  Edward Roske, CEO InterRel Consulting & Fusion User Experience AdvocateAs always, our strategy is to take our lessons learned and spread them across the Applications product lines. A great example is the enhancements coming in the PeopleSoft user experience, which you can hear about from Harris Kravatz, Senior Manager, PeopleSoft User Experience. Fusion Applications ExtensibilityWe can’t talk about Fusion Applications without talking about how to make it look like your business. If tailoring Fusion applications is a question in your mind, and it should be, you should hit one of these sessions. These sessions will be lead by our own Killian Evers, Senior Director, Tim Dubois, User Experience Architect, and some well-trained Fusion User Experience Advocates.Find out moreIf you want to stay on top of where and when we will be, you can always sign up for our newsletter or check out the events page of usableapps.

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• October in Review

  - by Richard Bingham

  With OpenWorld over October was time to get back to serious work for everyone, including the Fusion Applications Developer Relations team. Don't forget the OpenWorld content is still available, including presentation downloads, for a limited period of time so be sure to grab anything you found useful or take another scan for anything you might have missed. Of all the announcements, the continued evolution of the Oracle Cloud services for extending and integrating with Fusion Applications is increasing in popularity, and certainly the Cloud Marketplace is something we're becoming involved in. More details to follow. Fusion Concepts Last week Vik from our team started the new "Fusion Concepts" series of articles, providing those new to Fusion Applications an explanation of the architectural basics, with the aim to reduce the learning curve and lay the platform for more efficient and effective development. The series begun with an insightful first post on the different schemas that exist in the Fusion Applications database. Look out for upcoming posts on multi-lingual entities, profile options, look-ups and more. New Learning Resources Our YouTube channel continued to expand with more 'how to' videos on using page composer, extending the Simplified UI (aka FUSE), and integrating BI reports and analytics. Also the Oracle Learning Library is now well established as a central resource for knowledge, now with thousands of tutorials, videos, and documents. Of particular note are the great new extensibility-related videos added by the CRM Product Management team, including more on the ever-expanding capabilities of Application Composer. To see some examples of these search using keyword 'customization' or the product 'Sales Cloud'. Finally on learning resources, as Oliver mentioned the Oracle Press book on Fusion Application Customization and Extensibility is now available for pre-order on Amazon (due out 1st Jan). Out And About October also saw us attend the annual Apps Conference held by the UK Oracle User Group in London. Interestingly there was an Applications Transformation stream of sessions and content that included Fusion Applications with all the latest in the Oracle Applications evolution, as always focused around the three tenets of social, mobile, and cloud. Read more in Richard's post-event write up. Other teams around Oracle have also been busy. Angelo from the Platform Technical Services group has done quite a bit of work using web services with Fusion SaaS and has published many interesting findings on his blog. It's definitely recommended reading if you are working on any related integration projects. The middleware-for-applications group has built a new tool called "AppAdvantage" offering an online assessment of your use of Fusion Middleware technologies with Oracle Applications. As the popularity of integrating cloud applications with on-premises systems continued to grow, leveraging existing middleware technologies (and licenses) to support the integration solution is likely to be of paramount importance. Similarly the "Build Enterprise Application Extensions with Ease" section of the related webpage has AppsUX director Killan Evers speaking about customization using the composer tools. Both are useful resources for those just getting started with a move to Fusion Applications. The Oracle A-Team, specialists in middleware technical architecture, always publish superb content via their 'chronicles' site, now with a substantial amount specifically related to Fusion Applications. Click on the Fusion Applications menu on the top right of their homepage to see more. Last month of particular note was an article on customizing the timeout pop-up message that shows to inactive users, providing design-time insight and easy-to-follow steps. Finally if you're looking at using Oracle Middleware and Cloud to tailor and extend your applications then you may also be interested in this new blog post on the roadmap for Oracle SOA and the latest on-demand Cloud Development webcast.

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• Cold Fusion blank page in IE7 on refresh?

  - by richardtallent

  I'm new to Cold Fusion, have a very basic problem that's really slowing me down. I'm making edits in a text editor and refreshing the page in web browsers for testing. Standard web dev stuff, no browser-sniffing, redirection, or other weirdness, and no proxies involved. When I refresh the page in Chrome or Firefox, everything works fine, but when I refresh in IE7, I get a blank page. View Source shows me: <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=utf-8"></HEAD> <BODY></BODY></HTML> That's it. While I am rendering to the transitional DTD, the real head contains a title, etc. My development server is CF 9, production is 8. This problem has been happening in both. Seems it may only be happening on pages that are the the result of a POST action. I've never experienced this in ASP.NET (my usual development environment) using the same browsers.

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• Upgrade 10g Osso to 11g OAM (Part 2)

  - by Pankaj Chandiramani

  This is part 2 of http://blogs.oracle.com/pankaj/2010/11/upgrade_10g_osso_to_11g_oam.html So last post we saw the overview of upgrading osso to oam11g . Now some more details on same . As we are using the co-existence feature , we have to install the OAM server and upgrade the existing OSSO 10g server to the OAM servers. OAM Upgrade Steps Overview Pre-Req : You already have a OAM 11g Installed Upgrade Step 1: Configure User Store & Make it Primary Upgrade Step 2: Create Policy Domain , this is dome by UA automatically Upgrade Step 3: Migrate Partners : This is done by running Upgrade Assistant Verify successful Upgrade Details on UA step : To Upgrade the existing OSSO 10g servers to OAM server , this is done by running the UA script in OAM , which copies over all the partner app details from osso to OAM 11g , run_ua.sh is the script name which will ask you to input the Policies.properties from SSO $OH/sso/config folder of osso 10g & other variables like db password . Some pointers Upgrading oso to Oam 11g , by default enables the coexistence mode on the OAM Server Front-end the OAM server with the same Load Balancer that is the front end of the OSSO 10g servers. Now, OAM and OSSO 10g servers are working in a co-exist mode. OAM 11g is made to understand 10g OSSO Token format and session handling capabilities so as to co-exist with 10g OSSO servers./li How to test ? Try to access the partner applications and verify that single sign on works. Also, verify that user does not have to login in if the user is already authenticated by either OAM or OSSO 10g server. Screen-shots & Troubleshooting tips to be followed .......

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• WebCenter 11g (11.1.1.2) Certified with E-Business Suite Release 12

  - by Steven Chan

  Oracle WebCenter Suite is an integrated suite of products used to create social applications, enterprise portals, communities, composite applications, and Internet or intranet Web sites on a standards-based, service-oriented architecture (SOA).WebCenter 11g includes a multi-channel portal framework and a suite of horizontal Enterprise 2.0 applications which provide content, presence, and social networking capabilities.WebCenter 11g (11.1.1.2) is now certified with Oracle E-Business Suite Release 12.  For installation and configuration documentation, see:Using WebCenter 11.1.1 with Oracle E-Business Suite Release 12 (Note 1074345.1)

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• Gone With the Wind?

  - by antony.reynolds

  Where Have All the Composites Gone? I was just asked to help out with an interesting problem at a customer.  All their composites had disappeared from the EM console, none of them showed as loading in the log files and there was an ominous error message in the logs. Symptoms After a server restart the customer noticed that none of his composites were available, they didn’t show in the EM console and in the log files they saw this error message: SEVERE: WLSFabricKernelInitializer.getCompositeList Error during parsing and processing of deployed-composites.xml file This indicates some sort of problem when parsing the deployed-composites.xml file.  This is very bad because the deployed-composites.xml file is basically the table of contents that tells SOA Infrastructure what composites to load and where to find them in MDS.  If you can’t read this file you can’t load any composites and your SOA Server now has all the utility of a chocolate teapot. Verification We can look at the deployed-composites.xml file from MDS either by connecting JDeveloper to MDS, exporting the file using WLST or exporting the whole soa-infra MDS partition by using EM->SOA->soa-infra->Administration->MDS Configuration.  Exporting via EM is probably the easiest because it then prepares you to fix the problem later.  After exporting the partition to local storage on the SOA Server I then ran an XSLT transform across the file deployed-composites/deployed-composites.xml. <?xml version="1.0" encoding="utf-8"?> <xsl:stylesheet version="2.0" xmlns:xsl="http://www.w3.org/1999/XSL/Transform" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns="http://www.w3.org/1999/xhtml">     <xsl:output indent="yes"/>     <xsl:template match="/">         <testResult>             <composite-series>                 <xsl:attribute name="elementCount"><xsl:value-of select="count(deployed-composites/composite-series)"/></xsl:attribute>                 <xsl:attribute name="nameAttributeCount"><xsl:value-of select="count(deployed-composites/composite-series[@name])"/></xsl:attribute>                 <xsl:attribute name="defaultAttributeCount"><xsl:value-of select="count(deployed-composites/composite-series[@default])"/></xsl:attribute>                 <composite-revision>                     <xsl:attribute name="elementCount"><xsl:value-of select="count(deployed-composites/composite-series/composite-revision)"/></xsl:attribute>                     <xsl:attribute name="dnAttributeCount"><xsl:value-of select="count(deployed-composites/composite-series/composite-revision[@dn])"/></xsl:attribute>                     <xsl:attribute name="stateAttributeCount"><xsl:value-of select="count(deployed-composites/composite-series/composite-revision[@state])"/></xsl:attribute>                     <xsl:attribute name="modeAttributeCount"><xsl:value-of select="count(deployed-composites/composite-series/composite-revision[@mode])"/></xsl:attribute>                     <xsl:attribute name="locationAttributeCount"><xsl:value-of select="count(deployed-composites/composite-series/composite-revision[@location])"/></xsl:attribute>                     <composite>                         <xsl:attribute name="elementCount"><xsl:value-of select="count(deployed-composites/composite-series/composite-revision/composite)"/></xsl:attribute>                         <xsl:attribute name="dnAttributeCount"><xsl:value-of select="count(deployed-composites/composite-series/composite-revision/composite[@dn])"/></xsl:attribute>                         <xsl:attribute name="deployedTimeAttributeCount"><xsl:value-of select="count(deployed-composites/composite-series/composite-revision/composite[@deployedTime])"/></xsl:attribute>                     </composite>                 </composite-revision>                 <xsl:apply-templates select="deployed-composites/composite-series"/>             </composite-series>         </testResult>     </xsl:template>     <xsl:template match="composite-series">             <xsl:if test="not(@name) or not(@default) or composite-revision[not(@dn) or not(@state) or not(@mode) or not(@location)]">                 <ErrorNode>                     <xsl:attribute name="elementPos"><xsl:value-of select="position()"/></xsl:attribute>                     <xsl:copy-of select="."/>                 </ErrorNode>             </xsl:if>     </xsl:template> </xsl:stylesheet> The output from this is not pretty but it shows any <composite-series> tags that are missing expected attributes (name and default).  It also shows how many composites are in the file (111) and how many revisions of those composites (115). <?xml version="1.0" encoding="UTF-8"?> <testResult xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns="http://www.w3.org/1999/xhtml">    <composite-series elementCount="111" nameAttributeCount="110" defaultAttributeCount="110">       <composite-revision elementCount="115" dnAttributeCount="114" stateAttributeCount="115"                           modeAttributeCount="115"                           locationAttributeCount="114">          <composite elementCount="115" dnAttributeCount="114" deployedTimeAttributeCount="115"/>       </composite-revision>       <ErrorNode elementPos="82">          <composite-series xmlns="">             <composite-revision state="on" mode="active">                <composite deployedTime="2010-12-15T11:50:16.067+01:00"/>             </composite-revision>          </composite-series>       </ErrorNode>    </composite-series> </testResult> From this I could see that one of the <composite-series> elements (number 82 of 111) seemed to be corrupt. Having found the problem I now needed to fix it. Fixing the Problem The solution was really quite easy.  First for safeties sake I took a backup of the exported MDS partition.  I then edited the deployed-composites/deployed-composites.xml file to remove the offending <composite-series> tag. Finally I restarted the SOA domain and was rewarded by seeing that the deployed composites were now visible. Summary One possible cause of not being able to see deployed composites after a SOA 11g system restart is a corrupt deployed-composites.xml file.  Retrieving this file from MDS, repairing it, and replacing it back into MDS can solve the problem.  This still leaves the problem of how did this file become corrupt!

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• Oracle President Mark Hurd Highlights How Data-driven HR Decisions Help Maximize Business Performance

  - by Scott Ewart

  HR Intelligence Can Help Companies Win the Race for Talent Today during a keynote at Taleo World 2012, Oracle President Mark Hurd outlined the ways that executives can use HR intelligence to help them make better business decisions, shape the future of their organizations and improve the bottom line. He highlighted that talent management is one of the top three focus areas for CEOs, and explained how HR intelligence can help drive decisions to meet business objectives. Hurd urged HR leaders to use data to make fact-based decisions about hiring, talent management and succession to drive strategic growth. To win the race for talent, Hurd explained that organizations need powerful technology that provides fact-based valuable insight that is needed to proactively manage talent, drive strategic initiatives that promote innovation, and enhance business performance. To view the full story and press release, click here.

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• BPEL 11.1.1.2 Certified for Prebuilt E-Business Suite 12.1.3 SOA Integrations

  - by Steven Chan

  A new certification was released simultaneously with the E-Business Suite 12.1.3 Maintenance Pack late last year:  the use of BPEL 11g Version 11.1.1.2 with E-Business Suite 12.1.3.  There are two major options for SOA-related integrations for the E-Business Suite:Custom integrations using the Oracle Application Server (SOA) Adapter for Oracle ApplicationsPrebuilt SOA integrations for E-Business Suite using BPEL Process ManagerFor more background about these two options, please see this article:BPEL 10.1.3.5 Certified for Prebuilt E-Business Suite 12 SOA Integrations

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• WebLogic Server Performance and Tuning: Part I - Tuning JVM

  - by Gokhan Gungor

  Each WebLogic Server instance runs in its own dedicated Java Virtual Machine (JVM) which is their runtime environment. Every Admin Server in any domain executes within a JVM. The same also applies for Managed Servers. WebLogic Server can be used for a wide variety of applications and services which uses the same runtime environment and resources. Oracle WebLogic ships with 2 different JVM, HotSpot and JRocket but you can choose which JVM you want to use. JVM is designed to optimize itself however it also provides some startup options to make small changes. There are default values for its memory and garbage collection. In real world, you will not want to stick with the default values provided by the JVM rather want to customize these values based on your applications which can produce large gains in performance by making small changes with the JVM parameters. We can tell the garbage collector how to delete garbage and we can also tell JVM how much space to allocate for each generation (of java Objects) or for heap. Remember during the garbage collection no other process is executed within the JVM or runtime, which is called STOP THE WORLD which can affect the overall throughput. Each JVM has its own memory segment called Heap Memory which is the storage for java Objects. These objects can be grouped based on their age like young generation (recently created objects) or old generation (surviving objects that have lived to some extent), etc. A java object is considered garbage when it can no longer be reached from anywhere in the running program. Each generation has its own memory segment within the heap. When this segment gets full, garbage collector deletes all the objects that are marked as garbage to create space. When the old generation space gets full, the JVM performs a major collection to remove the unused objects and reclaim their space. A major garbage collect takes a significant amount of time and can affect system performance. When we create a managed server either on the same machine or on remote machine it gets its initial startup parameters from $DOMAIN_HOME/bin/setDomainEnv.sh/cmd file. By default two parameters are set:     Xms: The initial heapsize     Xmx: The max heapsize Try to set equal initial and max heapsize. The startup time can be a little longer but for long running applications it will provide a better performance. When we set -Xms512m -Xmx1024m, the physical heap size will be 512m. This means that there are pages of memory (in the state of the 512m) that the JVM does not explicitly control. It will be controlled by OS which could be reserve for the other tasks. In this case, it is an advantage if the JVM claims the entire memory at once and try not to spend time to extend when more memory is needed. Also you can use -XX:MaxPermSize (Maximum size of the permanent generation) option for Sun JVM. You should adjust the size accordingly if your application dynamically load and unload a lot of classes in order to optimize the performance. You can set the JVM options/heap size from the following places:     Through the Admin console, in the Server start tab     In the startManagedWeblogic script for the managed servers     $DOMAIN_HOME/bin/startManagedWebLogic.sh/cmd     JAVA_OPTIONS="-Xms1024m -Xmx1024m" ${JAVA_OPTIONS}     In the setDomainEnv script for the managed servers and admin server (domain wide)     USER_MEM_ARGS="-Xms1024m -Xmx1024m" When there is free memory available in the heap but it is too fragmented and not contiguously located to store the object or when there is actually insufficient memory we can get java.lang.OutOfMemoryError. We should create Thread Dump and analyze if that is possible in case of such error. The second option we can use to produce higher throughput is to garbage collection. We can roughly divide GC algorithms into 2 categories: parallel and concurrent. Parallel GC stops the execution of all the application and performs the full GC, this generally provides better throughput but also high latency using all the CPU resources during GC. Concurrent GC on the other hand, produces low latency but also low throughput since it performs GC while application executes. The JRockit JVM provides some useful command-line parameters that to control of its GC scheme like -XgcPrio command-line parameter which takes the following options; XgcPrio:pausetime (To minimize latency, parallel GC) XgcPrio:throughput (To minimize throughput, concurrent GC ) XgcPrio:deterministic (To guarantee maximum pause time, for real time systems) Sun JVM has similar parameters (like  -XX:UseParallelGC or -XX:+UseConcMarkSweepGC) to control its GC scheme. We can add -verbosegc -XX:+PrintGCDetails to monitor indications of a problem with garbage collection. Try configuring JVM’s of all managed servers to execute in -server mode to ensure that it is optimized for a server-side production environment.

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