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  • Oracle Developer Day, Warsaw, March 28th 2012

    - by Ruxandra Radulescu
    Java doesn't begin and end with the server – Java is everywhere. From servers and desktop applications to mobile devices, wireless sensors, smart cards, and TVs, Java is the world's most widely used software development language and platform - the choice of more than 9 million developers worldwide. Learn how Java technology can enrich your development experience at this one day event, on 28th of March 2012 in Warsaw. This event is designed for developers, project managers and architects interested in: Java EE 6 Java FX Java Web Services Oracle ADF and Weblogic Server Oracle SOA, BPM and BAM Network with peers, see cutting edge demonstrations from Oracle experts, and code your way through demo workshops. Here are some interesting hands-on sessions from the agenda: - Rapid Java EE 6 Application Development - What's New in NetBeans IDE 7.1? - Getting Started with Pluggable Desktop Development - Supercharge your productivity in Building Applications with Oracle ADF - Live Demo - Charting with ADF Data Visualization Components - Managing Auctions with Oracle SOA Suite -Live Demo  Register Now

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  • Partner Webcast - Oracle Business Process Management: What’s new in Oracle BPM 11.1.1.7.0 - 04 July 2013

    - by Thanos
    Business processes are at the heart of what makes or breaks a business—and what differentiates it from the competition. Business processes that deliver operational efficiency, business visibility, excellent customer experience, and agility give the enterprise an edge over the competition. Business managers need process management tools that enable them to make impactful changes. Oracle has been always a leader in this area and the new version of Oracle BPM 11g takes that even further by providing complete web based process modeling, simulation and implementation including designing the user interface and business logic. That provides business users with ability to take complete control over the business processes without sacrificing the vast service integration capabilities delivered traditionally by IT using SOA approach. Oracle Business Process Management is the industry's most complete and business user-friendly BPM solution. Register today for this webcast and find out more on the latest and most exciting new features which are now available in Oracle BPM Suite. Agenda Introduction do Oracle BPM 11g Exciting new features in this release Revamped Process Composer Simulations Web Forms Process Player Adaptive Case Management Instance Revisioning Other features Demonstration Q&A Delivery Format This FREE online LIVE eSeminar will be delivered over the Web. Registrations received less than 24hours prior to start time may not receive confirmation to attend. Duration: 1 hour Register Now! For any questions please contact us at [email protected] Visit our ISV Migration Center blog & Facebook Page or Follow us @oracleimc  to learn more on Oracle Technologies, upcoming partner webcasts and events. Existing content available YouTube - SlideShare - Oracle Mix

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  • Oracle Honors Hitachi Data Systems with 2012 Taleo Customer Innovation Award

    - by Scott Ewart
    High-Tech Leader Recognized at Taleo World for its Strategic Initiative Aligning Talent, Performance and Revenues Oracle awarded the 2012 Taleo Customer Innovation Award to    Hitachi Data Systems (HDS), a wholly owned subsidiary of Hitachi, Ltd., for transforming performance management within its global sales organization with Oracle Taleo talent management solutions. The Taleo Innovation Awards honor and recognize Oracle Taleo customers that advance talent management initiatives using innovation, leadership and best practices. Oracle honored HDS along with finalists National Heritage Academies and CACI at a ceremony held September 13 at Taleo World in Chicago. Josh Bersin, President and CEO of Bersin & Associates, was the emcee for the ceremony. The honorees were selected from dozens of global submissions by a panel of influential industry analysts with expertise in talent management. To view the full story and press release, click here.

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  • Customers Go On Record About Oracle ERP and HCM Cloud Services

    - by Kathryn Perry
    Listen to these Oracle customers from Red Robin, Herbalife, LendingClub, and Cricket.talk about how they're using Oracle ERP and HCM Cloud Services. Collectively they're driving cost savings, managing global, fast paced growth, automating processes, implementing quickly in the cloud, and much more. Here's the video link: http://www.youtube.com/user/FusionAppsAtOracle

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  • “It Isn’t Easy At All; Otherwise, Everyone Would Be Doing It”

    - by Kathryn Perry
    A few months ago, JP Saunders (pictured left), who leads the go-to-market initiatives for the Oracle CX Service offering, kicked off a series of articles about modern customer service. He contends that to take care of customers?and the people that support those customers?companies need to make it easy to deliver consistently great experiences. But it’s not easy; it’s an art. The six posts in The Art of Easy series will help you better understand some of the customer service challenges you face and how to avoid common pitfalls. We pulled them all together here in one post for continuity and easy access. Saunders introduces the series with The Art of Easy: Make It Easy To Deliver Great Customer Service Experiences (Part 1). The Art of Easy: Offer Self Service With the Emphasis on Service (Part 2) by David Fulton (pictured left): David Fulton, Director of Product Management, Oracle Service Cloud, shares five tenets of customer self service that move an organization closer to becoming a modern customer service business. Easy Decisions For Complex Problems (Part 3) by Heike Lorenz (pictured right): Heike Lorenz, Director of Global Product Marketing, Policy Automation, writes about automating service policies to ensure that the correct decisions are being applied to the right people. The goal is to nurture the trusted relationships with customers during complex decision-making processes. Moving at the Speed of Easy (Part 4) by Chris Ulmand (pictured left): Chris Omland, Director of Product Management, Oracle Service Cloud, addresses the need for speed to keep up with customers’ expectations. His advice—start with a platform that enables agile innovation, respects a company’s unique needs, and has proven reliability to protect customer relationships. Knowledge Makes It Easy For Everyone (Part 5) by Nav Chakravarti (pictured rig: Vice President Nav Chakravarti, Oracle Service Cloud, talks about managing the knowledge that customers need and want. He coaches readers on delivering answers to customers’ questions easily, in context, with relevance, reliably, and accurately. Making Easy, Both Effective and Efficient (Part 6) by Melinda Uhland (pictured left): Melinda Uhland, Oracle CX Product Management teaches us that happy agents produce happy customers. A Modern Customer Service organization is one that invests in its agents and empowers them with tools to make them efficient and effective, which, in turn, improves customer results.

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  • "Expecting A Different Result?" (2 of 3 in 'No Customer Left Behind' Series)

    - by Kathryn Perry
    A guest post by David Vap, Group Vice President, Oracle Applications Product Development Many companies already have some type of customer experience initiative in process or one that could be framed as such. The challenge is that the initiatives too often are started in a department silo, don't have the right level of executive sponsorship, or have been initiated without the necessary insight and strategic business alignment. You can't keep doing the same things, give it a customer experience name, and expect a different result. You can't continue to just compete on price or features - that is not sustainable in commoditized markets. And ultimately, investing in technology alone doesn't solve customer experience problems; it just adds to the complexity of them. You need a customer experience strategy and approach on how to execute a customer-centric worldview within your business. To develop this, you must take an outside in journey on how your customers are interacting with your business to establish a benchmark of your customers' experiences. Then you must get cross-functional alignment on what you are trying to achieve, near, mid, and long term. Your execution of that strategy should be based on a customer experience approach: Understand your customer: You need to capture the insights across interactions, channels (including social), and personas to better understand whom to serve, how to serve them, and when to serve them. Not all experiences or customers are equal, so leverage this insight to understand the strategic business objectives you need to address. Then determine which experiences can be improved immediately and which over time to get the result you need. Empower your ecosystem: You need to align your front-line employees with your strategy and give them the power, insight, and tools that allow them to cultivate a culture around strengthening the relationships with your customers. You also need to provide the transparency, access, and collaboration that enable your customers and partners to self serve and self solve and to share with ease. Adapt your business: You need to enable the discipline of agility within your organization and infrastructure so that you can innovate, tailor, and personalize experiences. This needs to be done both reactively from insight and proactively in real time so you can stay ahead of shifting market trends and evolving consumer behaviors. No longer will the old approaches provide the same returns. To compete, differentiate, and win in a world where the customer has the power, you must execute a strategy that is sure to deliver a better brand experience for your customers. Note: This is Part 2 in a three-part series. Part 1 is here. Stop back for Part 3 on November 28.

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  • ??????????/???????????WebLogic???

    - by Yusuke.Yamamoto
    ????? ??:2010/11/16 ??:?????? Oracle WebLogic Server ? Java ??????????????????????????????????????????????????????????????????????????????????????????????? ????·?????/ ZIP??????/???????FastSwap?AppXRay??????????????????·???????/JDBC??????Flight Recorder/Memleak??????/ ???????????????/???????????????????Coherence*Web???/ -DserverType=wlx ????????? ????????????????? http://www.oracle.com/technology/global/jp/ondemand/otn-seminar/pdf/20101116_WLS.pdf

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  • ????????JDeveloper/ADF:?????????????

    - by Yusuke.Yamamoto
    ????? ??:2010/12/09 ??:?????? ????????????? ADF/JDeveloper ????????ADF????????????????????????????????????·??????????????????????????????·?????????????? Java EE ???End-to-End?????????????? ????????????Oracle JDeveloperOracle Application Development Framework(ADF)Oracle JDeveloper/ADF???Oracle Application Testing Suite ????????? ????????????????? http://www.oracle.com/technology/global/jp/ondemand/otn-seminar/pdf/1209_1330_ADF_devtools.pdf

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  • ???????????????????????????Oracle GoldenGate?

    - by Yusuke.Yamamoto
    ????? ??:2010/11/29 ??:???? ?????????????????????(???)??????????????Oracle GoldenGate?????????·?????/????????????????? ??????????????·????????????????????????????? Oracle GoldenGate ?????Oracle Database Summit 2010 ???????????????? ?????????????·?????????????????????10??????????????????????? Oracle GoldenGate ????????? ????????????????? http://oracledatabase.jp/data-integrator/entry_000096.html

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  • Why do I get a connection error / timeout when using python suds to connect to Microsoft CRM?

    - by Chris R
    When I try to connect to an MS CRM web service using suds/python-ntlm, I am getting a timeout on requests. However, the code that I'm trying to replace -- which calls out to the cURL command line app to do the same call -- succeeds. Clearly something is different in the way that cURL is sending the command data, but I'll be damned if I know what the difference is. Below are the full details of the various calls. Anyone got any tips? Here's the code that is making the request, followed by the output. The cURL command code is below that, and its response follows. Hosts, users, and passwords have been changed to protect the innocent, of course. wsdl_url = 'https://client.service.host/MSCrmServices/2007/MetadataService.asmx?WSDL' username = r'domain\user.name' password = 'userpass' from suds.transport.https import WindowsHttpAuthenticated from suds.client import Client import logging logging.basicConfig(level=logging.INFO) logging.getLogger('suds.client').setLevel(logging.DEBUG) logging.getLogger('suds.transport').setLevel(logging.DEBUG) ntlmTransport = WindowsHttpAuthenticated(username=username, password=password) metadata_client = Client(wsdl_url, transport=ntlmTransport) request = metadata_client.factory.create('RetrieveAttributeRequest') request.MetadataId = '00000000-0000-0000-0000-000000000000' request.EntityLogicalName = 'opportunity' request.LogicalName = 'new_typeofcontact' request.RetrieveAsIfPublished = 'false' attr = metadata_client.service.Execute(request) print attr Here's the output: DEBUG:suds.client:sending to (http://client.service.host/MSCrmServices/2007/MetadataService.asmx) message: <SOAP-ENV:Envelope xmlns:ns0="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="http://schemas.microsoft.com/crm/2007/WebServices" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"> <SOAP-ENV:Header/> <ns0:Body> <ns1:Execute> <ns1:Request xsi:type="ns1:RetrieveAttributeRequest"> <ns1:MetadataId>00000000-0000-0000-0000-000000000000</ns1:MetadataId> <ns1:EntityLogicalName>opportunity</ns1:EntityLogicalName> <ns1:LogicalName>new_typeofcontact</ns1:LogicalName> <ns1:RetrieveAsIfPublished>false</ns1:RetrieveAsIfPublished> </ns1:Request> </ns1:Execute> </ns0:Body> </SOAP-ENV:Envelope> DEBUG:suds.client:headers = {'SOAPAction': u'"http://schemas.microsoft.com/crm/2007/WebServices/Execute"', 'Content-Type': 'text/xml'} DEBUG:suds.transport.http:sending: URL:http://client.service.host/MSCrmServices/2007/MetadataService.asmx HEADERS: {'SOAPAction': u'"http://schemas.microsoft.com/crm/2007/WebServices/Execute"', 'Content-Type': 'text/xml', 'Content-type': 'text/xml', 'Soapaction': u'"http://schemas.microsoft.com/crm/2007/WebServices/Execute"'} MESSAGE: <SOAP-ENV:Envelope xmlns:ns0="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="http://schemas.microsoft.com/crm/2007/WebServices" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"> <SOAP-ENV:Header/> <ns0:Body> <ns1:Execute> <ns1:Request xsi:type="ns1:RetrieveAttributeRequest"> <ns1:MetadataId>00000000-0000-0000-0000-000000000000</ns1:MetadataId> <ns1:EntityLogicalName>opportunity</ns1:EntityLogicalName> <ns1:LogicalName>new_typeofcontact</ns1:LogicalName> <ns1:RetrieveAsIfPublished>false</ns1:RetrieveAsIfPublished> </ns1:Request> </ns1:Execute> </ns0:Body> </SOAP-ENV:Envelope> ERROR: An unexpected error occurred while tokenizing input The following traceback may be corrupted or invalid The error message is: ('EOF in multi-line statement', (16, 0)) --------------------------------------------------------------------------- URLError Traceback (most recent call last) /Users/crose/projects/2366/crm/<ipython console> in <module>() /var/folders/nb/nbJAzxR1HbOppPcs6xO+dE+++TY/-Tmp-/python-67186icm.py in <module>() 19 request.LogicalName = 'new_typeofcontact' 20 request.RetrieveAsIfPublished = 'false' 21 ---> 22 attr = metadata_client.service.Execute(request) 23 print attr /Users/crose/virtualenv/advanis/lib/python2.6/site-packages/suds/client.pyc in __call__(self, *args, **kwargs) 537 return (500, e) 538 else: --> 539 return client.invoke(args, kwargs) 540 541 def faults(self): /Users/crose/virtualenv/advanis/lib/python2.6/site-packages/suds/client.pyc in invoke(self, args, kwargs) 596 self.method.name, timer) 597 timer.start() --> 598 result = self.send(msg) 599 timer.stop() 600 metrics.log.debug( /Users/crose/virtualenv/advanis/lib/python2.6/site-packages/suds/client.pyc in send(self, msg) 621 request = Request(location, str(msg)) 622 request.headers = self.headers() --> 623 reply = transport.send(request) 624 if retxml: 625 result = reply.message /Users/crose/virtualenv/advanis/lib/python2.6/site-packages/suds/transport/https.pyc in send(self, request) 62 def send(self, request): 63 self.addcredentials(request) ---> 64 return HttpTransport.send(self, request) 65 66 def addcredentials(self, request): /Users/crose/virtualenv/advanis/lib/python2.6/site-packages/suds/transport/http.pyc in send(self, request) 75 request.headers.update(u2request.headers) 76 log.debug('sending:\n%s', request) ---> 77 fp = self.u2open(u2request) 78 self.getcookies(fp, u2request) 79 result = Reply(200, fp.headers.dict, fp.read()) /Users/crose/virtualenv/advanis/lib/python2.6/site-packages/suds/transport/http.pyc in u2open(self, u2request) 116 return url.open(u2request) 117 else: --> 118 return url.open(u2request, timeout=tm) 119 120 def u2opener(self): /System/Library/Frameworks/Python.framework/Versions/2.6/lib/python2.6/urllib2.pyc in open(self, fullurl, data, timeout) 381 req = meth(req) 382 --> 383 response = self._open(req, data) 384 385 # post-process response /System/Library/Frameworks/Python.framework/Versions/2.6/lib/python2.6/urllib2.pyc in _open(self, req, data) 399 protocol = req.get_type() 400 result = self._call_chain(self.handle_open, protocol, protocol + --> 401 '_open', req) 402 if result: 403 return result /System/Library/Frameworks/Python.framework/Versions/2.6/lib/python2.6/urllib2.pyc in _call_chain(self, chain, kind, meth_name, *args) 359 func = getattr(handler, meth_name) 360 --> 361 result = func(*args) 362 if result is not None: 363 return result /System/Library/Frameworks/Python.framework/Versions/2.6/lib/python2.6/urllib2.pyc in http_open(self, req) 1128 1129 def http_open(self, req): -> 1130 return self.do_open(httplib.HTTPConnection, req) 1131 1132 http_request = AbstractHTTPHandler.do_request_ /System/Library/Frameworks/Python.framework/Versions/2.6/lib/python2.6/urllib2.pyc in do_open(self, http_class, req) 1103 r = h.getresponse() 1104 except socket.error, err: # XXX what error? -> 1105 raise URLError(err) 1106 1107 # Pick apart the HTTPResponse object to get the addinfourl URLError: <urlopen error [Errno 60] Operation timed out> The cURL command is: /opt/local/bin/curl --ntlm -u "domain\user.name:userpass" -k -d @- -A "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.2; SV1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; InfoPath.1)" -H "Connection: Keep-Alive" -H "Content-Type: text/xml; charset=utf-8" -H "SOAPAction: http://schemas.microsoft.com/crm/2007/WebServices/Execute" https://client.service.host/MSCrmServices/2007/MetadataService.asmx The data that is piped to that cURL command: <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> <soap:Header> <CrmAuthenticationToken xmlns="http://schemas.microsoft.com/crm/2007/WebServices"> <AuthenticationType xmlns="http://schemas.microsoft.com/crm/2007/CoreTypes">0</AuthenticationType> <CrmTicket xmlns="http://schemas.microsoft.com/crm/2007/CoreTypes"></CrmTicket> <OrganizationName xmlns="http://schemas.microsoft.com/crm/2007/CoreTypes">CMIFS</OrganizationName> <CallerId xmlns="http://schemas.microsoft.com/crm/2007/CoreTypes">00000000-0000-0000-0000-000000000000</CallerId> </CrmAuthenticationToken> </soap:Header> <soap:Body> <Execute xmlns="http://schemas.microsoft.com/crm/2007/WebServices"> <Request xsi:type="RetrieveAttributeRequest"> <MetadataId>00000000-0000-0000-0000-000000000000</MetadataId> <EntityLogicalName>opportunity</EntityLogicalName> <LogicalName>new_typeofcontact</LogicalName> <RetrieveAsIfPublished>false</RetrieveAsIfPublished> </Request> </Execute> </soap:Body> </soap:Envelope> Here's the response: <?xml version="1.0" encoding="utf-8"?> <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> <soap:Body> <ExecuteResponse xmlns="http://schemas.microsoft.com/crm/2007/WebServices"> <Response xsi:type="RetrieveAttributeResponse"> <AttributeMetadata xsi:type="PicklistAttributeMetadata"> <MetadataId>101346cf-a6af-4eb4-a4bf-9c3c6bbd6582</MetadataId> <SchemaName>New_TypeofContact</SchemaName> <LogicalName>new_typeofcontact</LogicalName> <EntityLogicalName>opportunity</EntityLogicalName> <AttributeType> <Value>Picklist</Value> </AttributeType> <!-- stuff here --> </AttributeMetadata> </Response> </ExecuteResponse> </soap:Body> </soap:Envelope>

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  • Fusion CRM Release 7 RCDs and TOIs Now Available!

    - by Richard Lefebvre
    Fusion CRM Release 7 Release Content Documents (RCD) and Transfer of Information (TOI) presentations are now available. In addition, you can find 245 new or changed product features for Release 7 on Oracle Product Features. All the new RCDs and TOIs can be found on the Fusion Learning Center: Customer Relationship Management TOIs - Customer Center, Define Segmentation Strategy, Enterprise Contracts, Oracle Social Network, Sales, and Territory Management Business Process Model (BPM) RCDs - Customer Service, Marketing, Order Fulfillment, and Sales Financials BPM RCDs - Asset Lifecycle Management, Cash and Treasury Management, and Financial Control and Reporting Human Capital Management TOIs - Workforce Development, Compensation, Benefits, Worker Performance, Workforce Profiles, Enterprise Structures, Talent Review, Manage Transaction and Batch Processing, Delete HCM Storage Data, and Load Batch Data BPM RCDs - Compensation Management, Enterprise Information Management, Workforce Deployment, and Workforce Development Procurement TOI - Requisitions BPM RCD - Procurement Project Portfolio Management TOIs - Project Resources, Evaluate and Assign Resources, Maintain Resource Assignments, Manage Resource Demand, Manage Resource Supply, Manage Resource Utilization and Analytics, Project Management, Set Up Project Management BPM RCD - Project Management Supply Chain Management TOIs - Manage New Product Definition and Approval, Manage Product Change Orders, Product Hub, Define Item Class BPM RCDs - Materials Management and Logistics, Product Management and Supply Chain Planning Partners and customers can access the content from the following locations: Partner access: BPM RCDs and TOIs Oracle Partner Network Fusion Learning Center New Feature RCDs Oracle Product Features Customer access: TOIs My Oracle Support (Note:1528594.1) BPM RCDs My Oracle Support (Note:1559828.1) New Feature RCDs Oracle Product Features

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  • BPI On Demand achieves both Oracle Fusion CRM Cloud Service 2013 Specialisation and Reseller status!

    - by Richard Lefebvre
    Oracle is delighted to share with you that BPI OnDemand has achieved the Oracle Fusion CRM Cloud Service 2013 Specialization and is the EMEA first ever Oracle Sales Cloud reseller ! One of Oracle's most active CRM SaaS partners across EMEA, BPI OnDemand operates out of the UK with subsidiaries in Spain and South Africa that will also benefit locally from the specialization and reseller status. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} BPI OnDemand distinguishes itself from other Oracle Sales Cloud integrators with 2 unique implementation options: 1) Rapid Advantage Fixed Scope for as low as £20,000 or their famous 2) Zero upfront cost Fully Managed Cloud CRM Service which has no equivalent in Europe. BPI OnDemand has already 2 Oracle Sales Cloud live customers and is engaging in many other opportunities including large corporate accounts. Meet BPI OnDemand here or on LinkedIn or on Twitter

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  • Bind ADFS 2.0 service to a specific IP address

    - by ccellar
    I have one server with ADFS-2.0 and a few websites on it. One of the websites is Dynamics CRM which listens on a specific IP address on port 443. Dynamics CRM provides a metadata file for configuration purposes which could be used to configure a relaying party trust with ADFS. It is accessible with the URL https://auth.contoso.com/FederationMetadata/2007-06/federationmetadata.xml The problem is that ADFS-2.0 installs a service which registers following urlacl https://+:443/FederationMetadata/2007-06/ This means the result of accessing the URL https://auth.contoso.com/FederationMetadata/2007-06/federationmetadata.xml is the metadata file of ADFS, not the one of Dynamics CRM. I've tried to delete the default urlacl and added (one of them at a time) https://192.168.1.2:443/FederationMetadata/2007-06/ https://adfs.mydomain.com:443/FederationMetadata/2007-06/ but neither of them worked. Instead the ADFS-service failed to startup complete. Is there any way to bind this service to a IP address? At the moment I see only two alternatives Bind the service to a non standard port. This leads to problems because this means that also the ADFS website has to use a non-standard HTTPS-port. Install ADFS-2.0 on a different server (this is my favorite alternative - however it is not possible in every situation...)

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  • Know Your Audience, And/Or Your Customer

    - by steve.diamond
    Yesterday I gave an internal presentation to about 20 Oracle employees on "messaging," not messaging technology, but embarking on the process of building messages. One of the elements I covered was the importance of really knowing and understanding your audience. As a humorous reference I included two side-by-side photos of Oakland A's fans and Oakland Raiders fans. The Oakland A's fans looked like happy-go-lucky drunk types. The Oakland Raiders fans looked like angry extras from a low budget horror flick. I then asked my presentation attendees what these two groups had in common. Here's what I heard. --They're human (at least I THINK they're human). --They're from Oakland. --They're sports fans. After that, it was anyone's guess. A few days earlier we were putting the finishing touches on a sales presentation for one of our product lines. We had included an upfront "lead in" addressing how the economy is improving, yet that doesn't mean sales executives will have any more resources to add to their teams, invest in technology, etc. This "lead in" included miscellaneous news article headlines and statistics validating the slowly improving economy. When we subjected this presentation to internal review two days ago, this upfront section in particular was scrutinized. "Is the economy really getting better? I (exclamation point) don't think it's really getting better. Haven't you seen the headlines coming out of Greece and Europe?" Then the question TO ME became, "Who will actually be in the audience that sees and hears this presentation? Will s/he be someone like me? Or will s/he be someone like the critic who didn't like our lead-in?" We took the safe route and removed that lead in. After all, why start a "pitch" with a component that is arguably subjective? What if many of our audience members are individuals at organizations still facing a strong headwind? For reasons I won't go into here, it was the right decision to make. The moral of the story: Make sure you really know your audience. Harness the wisdom of the information your organization's CRM systems collect to get that fully informed "customer view." Conduct formal research. Conduct INFORMAL research. Ask lots of questions. Study industries and scenarios that have nothing to do with yours to see "how they do it." Stop strangers in coffee shops and on the street...seriously. Last week I caught up with an old friend from high school who recently retired from a 25 year career with the USMC. He said, "I can learn something from every single person I come into contact with." What a great way of approaching the world. Then, think about and write down what YOU like and dislike as a customer. But also remember that when it comes to your company's products, you are most likely NOT the customer, so don't go overboard in superimposing your own world view. Approaching the study of customers this way adds rhyme, reason and CONTEXT to lengthy blog posts like this one. Know your audience.

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  • Oracle OpenWorld Series: Hassan Rizvi’s General Session

    - by Michelle Kimihira
    Join Hassan Rizvi, Executive Vice President of Product in this strategy and roadmap session, Oracle Fusion Middleware Strategies Driving Business Innovation (GEN9394) on Tuesday, October 2nd at 10:15 AM – 11:15 AM. Learn how developers leverage new innovations in their applications and customers achieve their business innovation goals with Oracle Fusion Middleware. You don’t want to miss Nintendo, Los Angeles Dept. of Water & Power and Nike!  Join us on October 2nd at 10:15 AM-11:15 AM in Moscone North, Hall D. Additional Information ·         Relevant Blogs: Oracle OpenWorld Countdown Begins ,  Best of Oracle Fusion Middleware, Fusion Middleware for Enterprise Applications, Amit Zavery's General Session, Announcing Fusion Innovation Awards, Oracle OpenWorld Blog ·         Focus On Docs: Best of Oracle Fusion Middleware, Fusion Middleware for Enterprise Applications, Mobile ·         Product Information on Oracle.com: Oracle Fusion Middleware ·         Subscribe to our regular Fusion Middleware Newsletter ·         Follow us on Twitter and Facebook

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  • Oracle Global HR Cloud Implementation Training Can Help Meet Your Business Needs

    - by HCM-Oracle
    By Jim Vonick A key goal for the deployment of your Oracle Global HR Cloud applications is to accelerate the implementation and adoption of your applications, so that your business can start realizing all of the benefits that this rich solution offers.    Implementation team members need to have the skills and knowledge to ensure a smooth, rapid and successful implementation of your applications. During set-up, you want to optimize the configuration to best meet your business needs. In order to do this you need to understand the foundation and configuration options of your applications, so that decisions can be made during set-up that best align with your business.  To that end product level implementation training is recommended for Oracle Global HR Cloud deployments. Training For Implementation Team Members and Consultants Fusion Applications: HCM Security: Learn how to implement security for Oracle Fusion HCM applications by creating and customizing roles. You'll learn how to create security profiles to restrict data access, provision roles to users, create and manage user accounts, and verify security setup. Fusion Applications: HCM Global Human Resources: Learn how to set up your enterprise and workforce structures, how to perform functional tasks, and how to configure security for Global Human Resources data. Fusion Applications: HCM Compensation: Learn how to implement, configure, and use Oracle Fusion Compensation to manage base pay, individual compensation, workforce compensation, and total compensation statements. Fusion Applications: HCM Benefits: This course teaches you to implement, configure and manage Oracle Fusion Benefits, including how to implement benefit plans and programs.  Fusion Applications: HCM Payroll Implementation (US): This course provides implementation training for payroll managers or payroll administrators. Learn how to process payroll to ensure accurate setup results.  Learn More: See all Fusion HCM Training Jim Vonick is a Senior Product Manager with Oracle University focusing on training for Oracle Applications and Industry Solutions.

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  • Email Service or CRM

    - by MF1
    I am creating a process for a client who is a chapel. They have people who sign up to receive notifications of a death anniversary. I exported a CSV from the db, imported it into Mailchimp and I was about to launch a Mailchimp automation based on a date. I just realized that there are many instances where the same person singed up for multiple death reminders. Mailchimp doesn't allow for duplicate email addresses in one list. Is there another service or application that I can use for this?

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  • ISVForce Paris : développer ses applications dans le Cloud avec Force.com évènement CRM organisé par Salesforce le 7 juillet à Paris

    ISVForce Paris : développer ses applications dans le Cloud avec Force.com Évènement CRM organisé par Salesforce le 7 juillet au Centre d'Affaires Paris Trocadéro Salesforce.com organise le 7 juillet au Centre d'Affaires Paris Trocadéro, une matinée de présentation de sa plateforme ISVForce, qui met à la disposition des développeurs tous les outils et ressources dont ils ont besoin pour développer leur business sur Force.com. « ISVForce Paris » présentera les retours d'expérience d'éditeurs de logiciels en présence de hauts responsables de Salesforce et d'un intervenant de l'AFDEL (Association Française Des Editeurs de Logiciels). Cet évènement CRM sera aussi un moment d'écha...

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  • Microsoft augmente l'interopérabilité entre ses ERP et son CRM et sort un assistant de migration des données d'Oracle vers SQL Server

    Microsoft augmente l'interopérabilité entre ses ERP et son CRM Et sort un assistant de migration des données d'Oracle vers SQL Server Mercredi dernier, Microsoft Dynamics a annoncé la mise à disposition mondiale de nouvelles ressources à destination des entreprises équipées de son progiciel de gestion intégré Microsoft Dynamics (ERP). Ces nouvelles ressources incluent d'une part un connecteur entre Microsoft Dynamics CRM et Microsoft Dynamics AX, ainsi que d'autre part un assistant de migration de données pour les clients Microsoft Dynamics AX qui souhaitent faire migrer leurs bases de données Oracle vers Microsoft SQL Server. Ce nouveau connecteur facilite l

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  • Unable to install .NET Framework 3.5 to my XP machine

    - by CptanPanic
    I have an application that requires .NET 3.5, but I can't install it. The installer quits saying "it has encoutered a problem during setup. If I look at some of the error logs in the tmp directory I see. Error occurred while initializing fusion. It seems that I have 2.0 SP1 installed. Any ideas how I can get it to work? I went through the temp directory and found these references to the error. Any ideas? [04/17/12,18:55:09] Microsoft .NET Framework 2.0a: [2] Error: Installation failed for component Microsoft .NET Framework 2.0a. MSI returned error code 1603 [04/17/12,18:55:27] WapUI: [2] DepCheck indicates Microsoft .NET Framework 2.0a is not installed. 04/19/12 19:08:48 DDSet_Status: Loading fusion.dll using LoadLibraryShim() 04/19/12 19:08:48 DDSet_Error: Error occurred while initializing fusion. Setup could not load fusion with LoadLibraryShim(). Error: 0x80131700 04/19/12 19:08:48 DDSet_Status: Loading fusion.dll using LoadLibraryShim() 04/19/12 19:08:48 DDSet_Error: Error occurred while initializing fusion. Setup could not load fusion with LoadLibraryShim(). Error: 0x80131700 MSI (s) (74!08) [19:08:48:062]: Product: Microsoft .NET Framework 2.0 Service Pack 1 -- Error 25007.Error occurred while initializing fusion. Setup could not load fusion with LoadLibraryShim(). Error: 0x80131700 Error 25007.Error occurred while initializing fusion. Setup could not load fusion with LoadLibraryShim(). Error: 0x80131700

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  • .htaccess mod_rewrite URL query

    - by 1001001
    I was hoping someone could help me out. I'm building a CRM application and need help modifying the .htaccess file to clean up the URLs. I've read every post regarding .htaccess and mod_rewrite and I've even tried using http://www.generateit.net/mod-rewrite/ to obtain the results with no success. Here is what I am attempting to do. Let's call the base URL www.domain.com We are using php with a mysql back-end and some jQuery and javascript In that "root" folder is my .htaccess file. I'm not sure if I need a .htaccess file in each subdirectory or if one in the root is enough. We have several actual directories of files including "crm", "sales", "finance", etc. First off we want to strip off all the ".php" extensions which I am able to do myself thanks to these posts. However, the querying of the company and contact IDs are where I am stuck. Right now if I load www.domain.com/crm/companies.php it displays all the companies in a list. If I click on one of the companies it uses javascript to call a "goto_company(x)" jQuery script that writes a form and submit that form based on the ID (x) of the company. This works fine and keeps the links clean as all the end user sees is www.domain.com/crm/company.php. However you can't navigate directly to a company. So we added a few lines in PHP to see if the POST is null and try a GET instead allowing us to do www.domain.com/crm/company.php?companyID=40 which displays company #40 out of the database. I need to rewrite this link, and all other associated links to www.domain.com/crm/company/40 I've tried everything and nothing seems to work. Keep in mind that I need to do this for "contacts" and also on the sales portion of the app will need to do something for "deals". To summarize here's what I am looking to do: Change www.domain.com/crm/dash.php to www.domain.com/crm/dash Change www.domain.com/crm/company.php?companyID=40 to www.domain.com/crm/company/40 Change www.domain.com/crm/contact.php?contactID=27 to www.domain.com/crm/contact/27 Change www.domain.com/sales/dash.php to www.domain.com/sales/dash Change www.domain.com/sales/deal.php?dealID=6 to www.domain.com/sales/deal/6 (40, 27, and 6 are just arbitrary numbers as examples) Just for reference, when I used the generateit.net/mod-rewrite site using www.domain.com/crm/company.php?companyID=40 as an example, here is what it told me to put in my .htaccess file: Options +FollowSymLinks RewriteEngine On RewriteRule ^crm/company/([^/]*)$ /crm/company.php?companyID=$1 [L] Needless to say that didn't work.

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