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  • Eclipse RCP: How to troubleshoot plugin dependencies & classpath problems?

    - by paul
    I am working on an RCP project based on eclipse. It has been working fine but recently I thought I'd upgrade it to use a new eclipse version (3.2 - 3.5). After a bit of trouble, it seemed to be working fine. Then I did something. Don't know what. The end result is that I'm getting a classpath error when one of my plugins (A) tries to access a class in one of the dependent plugins (B) (also one of mine). As far as I can see, Plugin A has Plugin B in its' dependency list and the compiler shows no errors. To test, I created a new Plugin C with one class and accessed the class from Plugin A. That works fine. Does anyone have any hints for troubleshooting such issues? A checklist of settings to check? I've been stuggling with this for hours and getting nowhere! Particularly frustrating as it was working until I changed something! Thanks

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  • Can an appdomain in C# be restricted to one directory?

    - by Caerbanog
    I am developing a plugin host. The plugins should have as little trust as they need, however I want to have the possibility for a plugin to read and write files. Can the AppDomain where the assembly will be loaded be restricted to have access to only one directory for reading and writing? Other options and ways to go about this are also appreciated like for example easy ways to stream file data from the host to the plugin (reading) and from the plugin to the host (writing). If its relevant: I am using the MAF infrastructure for the plugins. http://msdn.microsoft.com/en-us/library/bb384200.aspx

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  • JQuery, Load() contents with plugins

    - by Galas
    I know this is not a completely new question, but none of the answers solved my problem... I have built a little menu that uses load() to load image galleries (as external html files) into a specified div ("content"). The said galleries make use of a JQuery plugin (SlideJS). Now I know that load() does not work for script tags and that I need to use $.getscript in the callback function in order to run the scripts, but it does not work. I have two .js files that need to be loaded: one is the plugin itself and another one is a smaller script with a preloader and the animations for the captions. I can't seem to merge them together; if I put them into the same document, the script won't run. So I tried just using $.getscript to load the two files. I tried using two callbacks as suggested in other answer (I know it's not ideal...): $("#proposal").click(function(){ $(this).addClass('selected'); $("a:not(:#proposal)").removeClass('selected'); $("#content").load("works/proposal/proposal.html", function(){ $.getScript("js/slide.js", function (){ $.getScript("js/slidepage.js"); }); }); }); and I tried a variable (read about it in some other faq, not sure if the syntax is correct) $("#proposal").click(function(){ $(this).addClass('selected'); $("a:not(:#proposal)").removeClass('selected'); $("#content").load("works/proposal/proposal.html", function(){ var scripts = ['js/slide.js','js/slidepage.js']; $.getScript(scripts); }); }); So none of these work. What am I doing wrong? I'm just starting on jquery and my js knowledge is very limited. Should I just merge the two .js files together using minify or something? One of them is already minified, but I've tried with a non-minified version and it does not work either. Can anyone suggest any other solution around this problem? I thought of just having the div embedded in the main document and just showing it on click, but I'll have at least 4 galleries with about 8 to 10 images each... its a lot of images to load in the main page, so I don't think its the best way. if you need me to post any more code, please ask! Thanks in advance for all your help!

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  • attaching multiple files to a domain class

    - by Emyr
    I've seen various Grails plugins which allow easier handling of file uploads, however these tend only to support a single file per form-submit. I'd like a multi-attach form where as soon as you pick one file, an extra field and button is added using JS (various sites do it like this). Do you know of any good plugins which provide elegant uploading of multiple files without excessive coding? A progress bar either per-file of for the whole process would also be very nice. I don't know to what extent I can allow GORM to handle a java.io.File field (or in this case a Collection<File>).

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  • How to pass multiple PHP variables to a jQuery function?

    - by jcpeden
    I'm working on a Wordpress plugin. I need to pass plugin directories (that can change depending on an individual's installation) to a jquery function. What is the best way of doing this? The version of the plugin that I can to work on had included all the javascript in the PHP file so the functions were parsed along with the rest of the content before being rendered in a browser. I'm looking at AJAX but I think it might be more complicated than I need. I can get away with just two variables in this case (directories, nothing set by the user). As I've read its good practice, I'm trying to keep the js and php separate. When the plugin initializes, it call the js file: //Wordpress calls the .js when the plugin loads wp_enqueue_script( 'wp-backitup-funtions', plugin_dir_url( __FILE__ ) . 'js/wp-backitup.js', array( 'jquery' ) ); Then I'm in the .js file and need to figure out how to generate the following variables: dir = '<?php echo content_url() ."/plugins"; ?>'; dir = '<?php echo content_url() ."/themes"; ?>'; dir = '<?php echo content_url() ."/uploads"; ?>'; And run the parse the following requests: xmlhttp.open("POST","<?php echo plugins_url() .'/wp-backitup/includes/wp-backitup-restore.php'); ?>",true); xmlhttp.open("POST","<?php echo plugins_url() .'/wp-backitup/includes/wp-backitup-start.php'); ?>",true); xmlhttp.open("POST","<?php echo plugins_url() .'/wp-backitup/wp-backitup-directory.php'); ?>",true); xmlhttp.open("POST","<?php echo plugins_url() .'/wp-backitup/wp-backitup-db.php'); ?>",true); window.location = "<?php echo plugins_url() .'/wp-backitup/backitup-project.zip'); ?>"; xmlhttp.open("POST","<?php echo plugins_url() .'/wp-backitup/wp-backitup-delete.php'); ?>",true); Content URL and Plugins URL differ only by /plugins/ so if I was hard pressed, I would only really need to make a single PHP request and then bring this into the JS.

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  • BPI On Demand achieves both Oracle Fusion CRM Cloud Service 2013 Specialisation and Reseller status!

    - by Richard Lefebvre
    Oracle is delighted to share with you that BPI OnDemand has achieved the Oracle Fusion CRM Cloud Service 2013 Specialization and is the EMEA first ever Oracle Sales Cloud reseller ! One of Oracle's most active CRM SaaS partners across EMEA, BPI OnDemand operates out of the UK with subsidiaries in Spain and South Africa that will also benefit locally from the specialization and reseller status. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} BPI OnDemand distinguishes itself from other Oracle Sales Cloud integrators with 2 unique implementation options: 1) Rapid Advantage Fixed Scope for as low as £20,000 or their famous 2) Zero upfront cost Fully Managed Cloud CRM Service which has no equivalent in Europe. BPI OnDemand has already 2 Oracle Sales Cloud live customers and is engaging in many other opportunities including large corporate accounts. Meet BPI OnDemand here or on LinkedIn or on Twitter

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  • Sugar CRM Soap call not working properly

    - by Jasim
    I have sugar crm instance and i was trying to get some data from it using soap service. Below is the code which i am using for it. When i run the same code , sometimes it is returning correct data, sometimes it not. Can any one tell me what the problem is?? include "nusoap.php"; $client = new soapclient('http://asdf.net/test/urbancrm_2009_06_22/soap.php'); // Login to SugarCRM $auth_array = array( 'user_auth' => array( 'user_name' => '******', 'password' => '*******' ), ); $response = $client->call('login', $auth_array); if (!$response['error']['number']){ // Successfully logged in $session_id = $response['id']; //$response = $client->call('get_entry_list',array('session'=>$session_id , 'module_name'=>'Users', 'query'=>'', 'order_by'=>'','offset'=>'','select_fields'=>array('id','user_name'))); $response = $client->call('get_entry_list',array('session'=>$session_id , 'module_name'=>'itf_Apartments', "query"=>"itf_apartments_cstm.neighborhood_c='Loop'", 'order_by'=>'','offset'=>'','select_fields'=>array('name','studio','convertible','one_bedroom','one_bedroom_plus_den','two_bedroom','two_bedroom_plus_den','penthouse','photo_c','building_type_c','neighborhood_c'))); //$response = $client->call('get_entry_list',array('session'=>$session_id , 'module_name'=>'itf_Apartments', 'query'=>'itf_apartments_cstm.urbanlux_id_c="1"', 'order_by'=>'','offset'=>'','select_fields'=>array('name','studio','convertible','one_bedroom','one_bedroom_plus_den','two_bedroom','two_bedroom_plus_den','penthouse',))); //store id and user name as a key value pair in array //echo "---"; print_r($response); } else { echo "else"; print_r($response); } ?

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  • Can an arbitrary email adress be used in workflow send email activity

    - by Greg McGuffey
    I'm wondering if there is any way to be able to include an arbitrary email address as the To:, From:, CC: or BCC: fields of a send email activity? It appears that they must be contacts in the CRM. I ask this because I have a requirement to cc a known group email (no actual user associated with the email...something like [email protected] it's not a queue at all). I'm concerned that if I create a CRM user for this email, that when I move to production, I'll have to change all the workflows using this email to point to the CRM entity on the production box (assuming GUID is saved with activity). If an arbitrary email isn't possible, any other suggestions? Thanks!

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  • What is the best way to determine the path to the ISV directory?

    - by Luke Baulch
    MSCRM 4.0 Problem: I'm currently storing xml files in the ISV directory along with my web applications. From a plugin (or potentially a seperate app), I need to find an easy way to navigate to the ISV directory to read these xml files. This routine will be called extremely often, so processing minimization should be a strong consideration. Potential solutions: Registry: There is a registry key called 'WebSitePath' with the data 'C:\Inetpub\wwwroot\CRM'. Could potentially use this to build the path. (Will this be the same on all systems/installations?) IIS directory data: Looping through the DirectoryEntries of path '"IIS://localhost/W3SVC"' I could obtain the the web application where description is equal to "Microsoft Dynamics CRM". (Will this be the same on all systems/installations?) Webservice: Create one to read and return the data contained in these xml files The webservice would have easy access to its executing directory. Database: Store the data of these files in the database. Help: Can anyone suggest a simpler solution to obtaining and reading a file from the ISV directory? If not, which of the above solutions would be the quickest to process? Thanks for any and all contributions.

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  • Non perdere la possibilità di incontrare i membri dell’Oracle Real-Time Decisions Customer Advisory Board!

    - by Silvia Valgoi
    Quest’anno, in via del tutto eccezionale, vengono aperte le porte dell’appuntamento annuale che Oracle dedica ai clienti di alcune specifiche Applicazioni: si incontreranno a Roma il prossimo 20 giugno 2012  i clienti mondiali della soluzione Oracle Real-Time Decisions (RTD). E’ una occasione unica per sentire direttamente da chi ha implementato questa soluzione quali siano stati i reali ritorni sugli investimenti e per parlare direttamente con loro in un contesto internazionale. La testimonianza di  Dell - che presenterà l’utilizzo di RTD  integrato anche a Siebel - la partecipazione di  BT, Deutsch Telecom, United Airlines, Bouygues Telecom, Dell e RoomKe, fanno di questo appuntamento un momento importante per tutti coloro che vedono nel Real-Time Decisions un tassello importante per le loro strategie di Customer Experience Management. Sei interessato? http://www.oracle.com/goto/RealTimeDecisions

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  • Cut Caseload Costs, Speed Service Delivery For Social Services

    - by michael.seback
    Lower Caseload Costs, Speedier Service Delivery with New Oracle Social Services Solution Oracle has just introduced a new solution for social services agencies that's designed to help case workers address the challenges of rising workloads and growing demands by citizens for additional services. In the past, IT departments developed custom software in an effort to meet program outcomes. "Because this capability is out of the box with the Oracle solution, there's less complexity for organizations and an overall lower total cost of ownership," says Kimberly Ellison-Taylor, Oracle's executive director of health and human services. "Self service brings costs down to just pennies per interaction and makes it possible for clients to receive government services more quickly," Ellison-Taylor says. read more

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  • Soluciones Oracle para Servicios Sociales: Demo "El Ciudadano"

    - by alvaro.desantiago(at)oracle.com
    Las Soluciones Oracle mejoran la ejecución de los programas sociales de las Administraciones y el resultado obtenido por los ciudadanos. La Solución Oracle para Servicios Sociales permite a las Administraciones Públicas optimizar los resultados de las políticas sociales y maximizar la tasa de participación, através de la implantación de Siebel Case Management y Oracle Policy Automation.Les facilita, asimismo, compartir una visión única del ciudadano, gestionar los continuos cambios de políticas de mejora de los programas sociales y su prestación directa a los interesados.Oracle proporciona la solución de Servicios Sociales, para una variedad de áreas como son Beneficios Sociales, Empleo, Violencia de Género y Protección al Menor.

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  • Come sfruttare le nuove dinamiche di relazione azienda-consumatore per ottimizzare l’esperienza multicanale e per rendere più efficiente il Customer Service creando e mantenendo la "brand promise"?

    - by Silvia Valgoi
    Scoprilo il prossimo 4 luglio a Milano! Oracle ha organizzato un workshop per condividere esperienze e casi sul tema Service Excellence. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} In un mondo costantemente connesso dove le aspettative dei consumatori aumentano sempre di più un’area in cui le aziende possono veramente differenziarsi, mantenendo leadership e quote di mercato, è la Customer Service Experience che possono fornire. Ma come sfruttare queste nuove dinamiche di relazione azienda-singolo consumatore per ottimizzare l’esperienza multicanale e per render più efficiente il Customer Service creando valore e mantenendo la “brand promise”? Con il contributo di ASAP Service Management Forum, osservatorio privilegiato per le tematiche di Service, e con il contributo di testimonianze andremo a definire i percorsi da intraprendere o già intrapresi per sviluppare efficaci strategie di Customer Experience che tengano conto del ruolo cruciale che il consumatore ricopre quando interagisce con l’azienda. Non perdere questo appuntamento!  

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  • Who Do You Turn To for Your Consumer Goods Sales and Marketing Needs

    - by ruth.donohue
    As a sales or marketing executive, you want the best software for managing your marketing, demand generation, trade promotion, customer/volume planning, and retail execution/monitoring activities and analysis. However, working with niche software vendors can result in a very disjointed user and support experience. It would be ideal to have just one end-to-end solution that could manage and optimize each of these processes...but is that just wishful thinking? Read this Gartner article to find out more!

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  • What package do I need to install to develop plugins for gedit?

    - by Wes
    I'm using Ubuntu 12.04 with python 2.7.3 and PyGObject and I'd like to develop plugins for Gedit in python. I found a simple looking tutorial for this sort of thing here. According to the tutorial, I need the Gedit module to interact with the plugin interface: from gi.repository import GObject, Gedit I keep getting an import error when trying to import the Gedit module. So, my question is: what package do I need to install to get this module? I've tried: gedit-dev , gedit-plugins Edit: Here is the full traceback for the above statement: ERROR:root:Could not find any typelib for Gedit Traceback (most recent call last): File "<stdin>", line 1, in <module> ImportError: cannot import name Gedit

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  • My Doors - Why Standards Matter to Business

    - by Brian Dayton
    "Standards save money." "Standards accelerate projects." "Standards make better solutions."   What do these statements mean to you? You buy technology solutions like Oracle Applications but you're a business person--trying to close the quarter, get performance reviews processed, negotiate a new sourcing contract, etc.   When "standards" come up in presentations and discussions do you: -          Nod your head politely -          Tune out and check your smart phone -          Turn to your IT counterpart and say "Bob's all over this standards thing, right Bob?"   Here's why standards matter. My wife wants new external doors downstairs, ones that would get more light into the rooms. Am I OK with that? "Uhh, sure...it's a little dark in the kitchen."   -          24 hours ago - wife calls to tell me that she's going to the hardware store and may look at doors -          20 hours ago - wife pulls into driveway, informs me that two doors are in the back of her station wagon, ready for me to carry -          19 hours ago - I re-discovered the fact that it's not fun to carry a solid wood door by myself -          5 hours ago - Local handyman, who was at our house anyway, tells me that the doors we bought will likely cost 2-3x the material cost in installation time and labor...the doors are standard but our doorways aren't   We could have done more research. I could be more handy. Sure. But the fact is, my 1951 house wasn't built with me in mind. They built what worked and called it a day.   The same holds true with a lot of business applications. They were designed and architected for one-time use with one use-case in mind. Today's business climate is different. If you're going to use your processes and technology to differentiate your business you should have at least a working knowledge of: -          How standards can benefit your business -          Your IT organization's philosophy around standards -          Your vendor's track-record around standards...and watch for those who pay lip-service to standards but don't follow through   The rallying cry in most IT organizations today is "learn more about the business, drop the acronyms." I'm not advocating that you go out and learn how to code in Java. But I do believe it will help your business and your decision-making process if you meet IT ½...even ¼ of the way there.   Epilogue: The door project has been put on hold and yours truly has to return the doors to the hardware store tomorrow.

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  • Culture Shmulture?

    - by steve.diamond
    I've been thinking about "Customer Experience Management" lately. Here at Oracle, we arguably have the most complete suite of applications for managing the customer experience across and in the context of multiple channels -- from marketing to loyalty to contact center to self-service to analytics offerings, and more. And stay tuned, because in coming months let's just say we'll have even more to talk about on this front. But that said............ Last weekend my wife and I stayed at one of the premiere hotel chains on the planet. I won't name them, but we all know the short list. It could have been the St. Regis or the Ritz Carlton or Four Seasons or Hyatt Park or....This stay, at this particular hotel, was simply outstanding. Within a chain known for providing "above and beyond" levels of service, this particular hotel, under this particular manager, exceeded expectations on so many fronts. For example, at the Spa we mentioned to the two attendants that my wife is seven months pregnant and that we had previously had a lot of trouble conceiving. We then went to our room. Ten minutes later we heard a knock at the door and received a plate of chocolate covered strawberries with a heartfelt note and an inspiring quote, signed by the two spa attendees. The following day we arranged to have a bellhop drive us to the beach. Although they had a pre-arranged beach shuttle service with time limits, etc., he greeted us by saying, "I'm yours for the day until 4 p.m. Whatever you want to do is fine by me, as long as it's legal!" The morning that we left we arranged to have a taxi drive us to the airport--a nearly 40 mile drive. What showed up was a private coach complete with navy blue suited driver dude. And we were charged the taxi fare price. And there were many other awesome exchanges I won't mention here, although I did email the GM of this hotel two nights ago and expressed our effusive praise and gratitude. I'd submit that this hotel chain would have a definitive advantage using even more Oracle software to manage and optimize its customer interactions (yes, they are a customer). But WITHOUT the culture--that management team--and that instillation of aligned values across all employees of exemplifying 'the golden rule,' I wonder how much technology really matters in providing a distinctively positive and memorable customer experience. Lest you think I'm alone in these pontifications, have you read Paul Greenberg's blog lately? Have you seen one of his most recent posts? Now this SPECIFIC post is NOT about customer service per se. But it is about people. So yes, please think long and hard about the technology you seek to deploy. But never forget who will be interacting with your systems, and your customers.

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  • Policy Implementation is Damaging Organizations: Economist Intelligence Unit

    - by michael.seback
    Read new research revealing the hidden risks of inefficient policy implementation The frenetic pace of regulatory and legislative change means public and private sector organizations must continuously update internal policies - in particular, as associated with decision making and disbursements. Yet with policy management efforts alarmingly under-resourced and under-funded, the risk and cost of non-compliance - and their associated implications - are growing daily. To find out how inefficient policy management could be putting your business at risk, read your complimentary copy of the full EIU paper - Enabling Efficient Policy Implementation - today.

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  • HP Improves Visibility, Alignment, and Marketing Effectiveness with Siebel MRM

    - by ruth.donohue
    How does an $80 billion technology company gain complete visibility to marketing spend? Hewlett Packard uses Siebel Marketing Resource Management to ensure marketing dollars are invested wisely and gain transparency and accountability across its marketing function. With Siebel MRM, HP is able to manage over 50,000 campaigns in over 60 countries and leverage marketing best practices around the world. Find out more in this video with Deborah Nelson, SVP of Marketing and Alliances at HP.

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  • Custommer Centric Wealth Management

    - by michael.seback
    While the world continues to search their way out of the recent financial turmoil and recession, it has no doubt churned out the inherent faults in the wealth management industry and the larger financial system. In order to counter these apprehensions, wealth management firms are now actively seeking and evaluating avenues to re-build the lost trust. They are looking at engaging their customers in managing their investments in a more collaborative and transparent manner. At the same time, wealth managers are also seeking to empower themselves with complete and comprehensive customer information in order to provide the best advice and the best solution at the right time. Read your copy of this new global White Paper on Wealth Management.

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  • Tips On Using The Service Contracts Import Program

    - by LuciaC
    Prior to release 12.1 there was no supported way to import contracts into the EBS Service Contracts application - there were no public APIs nor contract load programs provided.  From release 12.1 onwards the 'Service Contracts Import Program' is provided to load service contracts into the application. The Service Contracts Import functionality is explained in How to Use the Service Contracts Import Program - Scope and Limitations (Doc ID 1057242.1).  This note includes an attached document which explains the program architecture, shows the Entity Relationship Diagram and details the interface table definitions. The Import program takes data from the interface tables listed below and populates the contracts schema tables:  OKS_USAGE_COUNTERS_INTERFACE OKS_SALES_CREDITS_INTERFACEOKS_NOTES_INTERFACEOKS_LINES_INTERFACEOKS_HEADERS_INTERFACEOKS_COVERED_LEVELS_INTERFACEThese interface tables must be loaded via a custom load program.The Service Contracts Import concurrent request is then submitted to create contracts from this legacy data. The parameters to run the Import program are:  Parameter Description  Mode Validate only, Import  Batch Number Batch_Id (unique id populated into the OKS_HEADERS_INTERFACE table)  Number of Workers Number of workers required (these are spawned as separate sub-requests)  Commit size Represents number of successfully processed contracts commited to database The program spawns sub-requests for the import worker(s) and the 'Service Contracts Import Report'.  The data is validated prior to import and into the Contracts tables and will report errors in the Service Contracts Import Report program output file (Import Execution Report).  Troubleshooting tips are provided in R12.1 - Common Service Contract Import Errors (Doc ID 762545.1); this document lists some, but not all, import errors.  The document will be updated over time.  Additional help is given in Debugging Tip for Service Contracts Import Errors (Doc ID 971426.1).After you successfully import contracts, you can purge the records from the interface tables by running the Service Contracts Import Purge concurrent program. Note that there is no supported way to mass delete data from the Contracts schema tables once they are populated, so data loaded by the Import program must be fully tested and verified before the program is run to load data into a Production system.A Service Contracts Import Test program has been provided which will take an existing contract in the application and load the interface tables using the data from that contract.  This can be used as an example for guidance on how to load the interface tables.  The Test program functionality is explained in How to Use the Service Contracts Test Import Program Provided in Release 12.1 (Doc ID 761209.1).  Note that the Test program has some limitations which do not apply to the full Import program and is not a supported program, it is simply a testing tool.  

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  • Reminder - Mobile World Congress - 4 Industry Workshops

    - by michael.seback
    Got 4G? Paving the Road to Profitable and Efficient LTE Network Planning and Monetization, Register by emailing your details here. Achieving Management Excellence through Enterprise Performance Management, Register by emailing your details here. Offer Deliver and Monetize: Mobile Operator Strategies Consumer and Enterprise Services featuring Telenor and Vodafone Groups, Register by emailing your details here. Is Your Head in the Cloud? How to Get it Right the First Time, Register by emailing your details here. With more than 49,000 communications industry attendees, Mobile World Congress is where the industry comes together and you won't want to miss Oracle at this year's show. The 2011 conference agenda will feature speakers representing the leaders of the world's most innovative companies, both from within the Communications industry and from the growing number of adjacent market sectors joining our expanding mobile ecosystem. Join us to learn how Oracle enables innovative services while reducing the cost and complexity of infrastructure software and hardware.

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  • Améliorer la pertinence des réponses aux demandes clients et réduire les DMT*

    - by Valérie De Montvallon
    Le Knowledge Management pour améliorer la pertinence des réponses aux demandes clients et réduire les DMT Avec le témoignage de SFR Lundi 2 juillet de 8h30 à 10h30 à l’Automobile Club de France, Paris Web, appel vocal, rendez-vous en agence, vos clients s'attendent aujourd’hui à obtenir une réponse unique, pertinente et rapide, quel que soit le canal de contact. Vos conseillers clients et vos agents ont besoin d'avoir accès facilement à l'information nécessaire. La volumétrie des données utilisées par les services de relation clients (centres de contacts, vendeurs en magasin, community manager…) est impressionnante, mixant souvent plusieurs sources d’information et nécessitant des recherches sémantiques. Rendez-vous le 2 juillet pour découvrir comment un outil de Knowledge Management permet d’optimiser la pertinence des résultats de recherche. Au cours de cette matinée d’échanges, Jocelyn Aubry, DSI Relation Client Grand Public chez SFR, partagera son expérience d'intégration de la solution Oracle InQuira pour constituer une base de connaissance unique et cross-canal, au service de ses conseillers clients. Inscription : [email protected]

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