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• Softpedia published some of my open source projects — how to react?

  - by polarblau

  (FYI: I've just moved this question over from Stackoverflow on recommendation.) I just received a few emails, informing me that softpedia.com has added some of my "products" to their "database of scripts, code snippets and web applications". My products are in this case some smaller open source projects, which I have hosted and published on github. Now I'm wondering how to react to this. This site is indirectly making money of my free work through ads on three pages before the actual download. They also seem to "invent" version numbers and I can't find out if they're hosting the latest or all versions of my projects. — I can see how this could lead to problems in the future, since I don't control what's "the latest" everywhere. On the other hand I don't mind some extra publicity. I want as many people as possible to know about the projects, use them, fork them and hopefully improve them. The projects in questions are really fairly small, but this might not be the case in the future for me and/or other people reading this question. I'm sure that this must have happened to others around here. What's your opinion? Should I try to get the downloads removed? Update 1 I've requested the removal and mentioned that I don't feel that Softpedia can provide the right environment for this kind of project. Their team got back to me instantly with a friendly email saying, that they'll remove the links for now: If you are worried that your projects won't be updated, then I must tell you that I have them bookmarked in my RSS reader, so any version changes will be forwarded to me when needed. So I promise I'll keep your script up to date as soon as I see an update in the repository. I have to say, that I appreciate this kind of reaction quite a lot and so I sent them another email, describing in more detail what I'm worried about and what bothers me. I also stated, that I'm aware that my license clearly permits them to host the projects in any case, but that I'd be even happy if they would host the projects as long as they could convince me of a few details and maybe make some small changes to the way the projects are represented. — Let's see where this goes. Update 2 After discussing with their contact and requesting some changes regarding display of version (they had given the possibility to do so) and authorship they put the projects back up on their site. All in all a positive and definitely interesting experience.

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• A Slice of Raspberry Pi

  - by Phil Factor

  Guest editorial for the ITPro/SysAdmin newsletter The Raspberry Pi Foundation has done a superb design job on their new $35 network-enabled Linux computer. This tiny machine, incorporating an ARM processor on a Broadcom BCM2835 multimedia chip, aims to put the fun back into learning computing. The public response has been overwhelmingly positive.Note that aim: "…to put the fun back". Education in Information Technology is in dire straits. It always has been, but seems to have deteriorated further still, even in the face of improved provision of equipment.In many countries, the government controls the curriculum. It predicted a shortage in office-based IT skills, and so geared the ICT curriculum toward mind-numbing training in word-processing and spreadsheet skills. Instead, the shortage has turned out to be in people with an engineering-mindset, who can solve problems with whatever technologies are available and learn new techniques quickly, in a rapidly-changing field.In retrospect, the assumption that specific training was required rather than an education was an idiotic response to the arrival of mainstream information technology. As a result, ICT became a disaster area, which discouraged a generation of youngsters from a career in IT, and thereby led directly to the shortage of people with the skills that are required to exploit the potential of Information Technology..Raspberry Pi aims to reverse the trend. This is a rig that is geared to fast graphics in high resolution. It is no toy. It should be a superb games machine. However, the use of Fedora, Debian, or Arch Linux ARM shows the more serious educational intent behind the Foundation's work. It looks like it will even do some office work too!So, get hold of any power supply that provides a 5VDC source at the required 700mA; an old Blackberry charger will do or, alternatively, it will run off four AA cells. You'll need a USB hub to support the mouse and keyboard, and maybe a hard drive. You'll want a DVI monitor (with audio out) or TV (sound and video). You'll also need to be able to cope with wired Ethernet 10/100, if you want networking.With this lot assembled, stick the paraphernalia on the back of the HDTV with Blu Tack, get a nice keyboard, and you have a classy Linux-based home computer. The major cost is in the T.V and the keyboard. If you're not already writing software for this platform, then maybe, at a time when some countries are talking of orders in the millions, you should consider it.

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• Star rating not showing in rich snippets

  - by Danny R

  We've recently been doing a lot of work on our site's SEO (www.betterthanreviews.com). We recently did a push to update the rich snippets breadcrumb, meta description, and star rating. After giving Google some time to index the site, it has updated the breadcrumbs and meta descriptions for our review pages, but the stars are still not showing. This is currently how it appears on a Google search (link to the actual page: http://www.betterthanreviews.com/home-security/livewatch): This is what the Rich Snippets is supposed to look like, and how it appears in Google's testing tool: More context: As seen in our html, we are using schema.org language. We initially were using schema.org/Corporation for the site, but we now have the page labeled as schema.org/HomeAndConstructionBusiness because Google will not show star ratings for the Corporation language. However, in our Webmaster Tools, the Structured Data is still showing the Corporation language, which could be a potential issue. Here is a look at some of the coding that we used. But it can be looked at closer by inspecting the element: <div class="aggregate-rating" itemprop="aggregateRating" itemscope="" itemtype="http://schema.org/AggregateRating"> <div class="review row_fluid" itemprop="review" itemscope="" itemtype="http://schema.org/Review"> <div class="row_fluid rating" itemprop="reviewRating" itemscope="" itemtype="http://schema.org/Rating"> <meta content="4.5" itemprop="ratingValue" title="4.5 out of 5 stars" class="star-rating-readonly"> <meta content="2013-12-05" itemprop="datePublished"> <p class="review-headline" itemprop="headline">Way better than my previous system</p> <div> <p class="reviewer" itemprop="author">Scott H. </p> <span class="bullet">•</span> <p class="created_at">2 months ago</p> <p class="content" itemprop="description">I love it! The experience I have had so far is extremely positive. I had another alarm system before and I didn't like it but this one is really nice. I am telling everybody about it.</p> </div> </div> Any suggestions for how to fix this?

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• My Reference for Amy Lewis

  - by Denise McInerney

  The 2013 election campaign for the PASS Board of Directors is underway. There are seven qualified candidates running this year. They all offer a wealth of experience volunteering for PASS and the SQL Server community. One of these candidates, Amy Lewis, asked me to write a reference for her to include on her candidate application. I have a lot of experience working with Amy and was pleased to provide this reference: I enthusiastically support Amy Lewis as a candidate for the PASS Board of Directors. I have known and worked with Amy in various PASS' volunteer capacities for years, starting when we were both leaders of SIGs (the precursors to the Virtual Chapters.) In that time I have seen Amy grow as a leader, taking on increasing responsibility and developing her leadership skills in the process. From the Program Committee to the BI Virtual Chapter to her local user group's SQL Saturday Amy has demonstrated a capacity to organize and lead volunteers. A successful leader delivers results, and does so in a way that encourages and empowers the people she is working with; Amy embodies this leadership style. As Director for Virtual Chapters I have most recently worked with Amy in her capacity of DW/BI VC Leader. This VC is one of our largest and most active, and Amy's leadership is a key contribution to that success. I was pleased to see that Amy was also thinking about succession and prepared other volunteers to take over the chapter leadership. Amy has shown an understanding of PASS' strategic goals and has focused her volunteer efforts to help us reach those goals. For the past couple of years we have been trying to expand PASS reach and relevance to SQL communities around the world. The VCs are a key vehicle for this expansion. Amy embraced this idea and organized the VC to engage volunteers in Europe & Australia and provide content that could reach SQL professionals in those regions. A second key strategy for PASS is expanding into the data analytics space. Again Amy rose to the occasion helping to shape the program for our first Business Analytics Conference and leveraging the BI VC to promote the event. By all measures I think Amy is prepared to serve on the Board and contribute in a positive way.

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• StreamInsight 1.0 Released

  - by Roman Schindlauer

  One piece in the set of products offered in SQL Server 2008 R2 that has generated a lot of buzz and interest during its CTP phase is StreamInsight, Microsoft’s platform for Complex Event Processing. Microsoft’s information platform vision provides enterprises with a “complete approach” to managing information assets, enabling all businesses to gain strategic value from information from the desktop to the datacenter to the cloud. And StreamInsight V1 is one essential piece in this spectrum. After more than a year of blood, sweat, tears, and insane amounts of coffee we are proud to release the first version of our Complex Event Processing Framework.   Those of you who have been following our Community Technology Previews (CTPs) throughout last year have already had the possibility to familiarize themselves with the product. Early feedback was not only incredibly positive, but also very constructive and strongly influenced the final feature set. Four notable increments over our last public CTP are: Count windows Non-occurrence detection (Anti-Join) Dynamic query composition at runtime Synchronize time across input streams Additionally, many smaller issues and bugs were addressed. A few APIs slightly changed with respect to the November CTP, but porting your application to RTM should not require a lot of effort.   Here are the (english) bits - choosing the evaluation license during setup lets you already play with this version. Before you install, make sure to uninstall any previous CTP version:   StreamInsight X86StreamInsight X64   Within a few days, we will update our product page and add download links and instructions there as well.   The StreamInsight documentation is provided through a help file as part of the installation as well as through Books Online on MSDN. We also invite you to visit the StreamInsight Blog and the StreamInsight Forum, which is a great place to discuss questions and issues with the community and the development team.   Regards,Roman Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• What are the arguments against parsing the Cthulhu way?

  - by smarmy53

  I have been assigned the task of implementing a Domain Specific Language for a tool that may become quite important for the company. The language is simple but not trivial, it already allows nested loops, string concatenation, etc. and it is practically sure that other constructs will be added as the project advances. I know by experience that writing a lexer/parser by hand -unless the grammar is trivial- is a time consuming and error prone process. So I was left with two options: a parser generator à la yacc or a combinator library like Parsec. The former was good as well but I picked the latter for various reasons, and implemented the solution in a functional language. The result is pretty spectacular to my eyes, the code is very concise, elegant and readable/fluent. I concede it may look a bit weird if you never programmed in anything other than java/c#, but then this would be true of anything not written in java/c#. At some point however, I've been literally attacked by a co-worker. After a quick glance at my screen he declared that the code is uncomprehensible and that I should not reinvent parsing but just use a stack and String.Split like everybody does. He made a lot of noise, and I could not convince him, partially because I've been taken by surprise and had no clear explanation, partially because his opinion was immutable (no pun intended). I even offered to explain him the language, but to no avail. I'm positive the discussion is going to re-surface in front of management, so I'm preparing some solid arguments. These are the first few reasons that come to my mind to avoid a String.Split-based solution: you need lot of ifs to handle special cases and things quickly spiral out of control lots of hardcoded array indexes makes maintenance painful extremely difficult to handle things like a function call as a method argument (ex. add( (add a, b), c) very difficult to provide meaningful error messages in case of syntax errors (very likely to happen) I'm all for simplicity, clarity and avoiding unnecessary smart-cryptic stuff, but I also believe it's a mistake to dumb down every part of the codebase so that even a burger flipper can understand it. It's the same argument I hear for not using interfaces, not adopting separation of concerns, copying-pasting code around, etc. A minimum of technical competence and willingness to learn is required to work on a software project after all. (I won't use this argument as it will probably sound offensive, and starting a war is not going to help anybody) What are your favorite arguments against parsing the Cthulhu way?* *of course if you can convince me he's right I'll be perfectly happy as well

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• Is this Ubuntu One DBus signal connection code correct?

  - by Chris Wilson

  This is my first time using DBus so I'm not entirely sure if I'm going about this the right way. I'm attempting to connect the the Ubuntu One DBus service and obtain login credentials for my app, however the slots I've connected to the DBus return signals detailed here never seem to be firing, despite a positive result being returned during the connection. Before I start looking for errors in the details relating to this specific service, could someone please tell me if this code would even work in the first place, or if I'm done something wrong here? int main() { UbuntuOneDBus *u1Dbus = new UbuntuOneDBus; if( u1Dbus->init() ){ qDebug() << "Message queued"; } } UbuntuOneDBus::UbuntuOneDBus() { service = "com.ubuntuone.Credentials"; path = "/credentials"; interface = "com.ubuntuone.CredentialsManagement"; method = "register"; signature = "a{ss} (Dict of {String, String})"; connectReturnSignals(); } bool UbuntuOneDBus::init() { QDBusMessage message = QDBusMessage::createMethodCall( service, path, interface, method ); bool queued = QDBusConnection::sessionBus().send( message ); return queued; } void UbuntuOneDBus::connectReturnSignals() { bool connectionSuccessful = false; connectionSuccessful = QDBusConnection::sessionBus().connect( service, path, interface, "CredentialsFound", "a{ss} (Dict of {String, String})", this, SLOT( credentialsFound() ) ); if( ! connectionSuccessful ) qDebug() << "Connection to DBus::CredentialsFound signal failed"; connectionSuccessful = QDBusConnection::systemBus().connect( service, path, interface, "CredentialsNotFound", "(nothing)", this, SLOT( credentialsNotFound() ) ); if( ! connectionSuccessful ) qDebug() << "Connection to DBus::CredentialsNotFound signal failed"; connectionSuccessful = QDBusConnection::systemBus().connect( service, path, interface, "CredentialsError", "a{ss} (Dict of {String, String})", this, SLOT( credential if( ! connectionSuccessful ) qDebug() << "Connection to DBus::CredentialsError signal failed"; } void UbuntuOneDBus::credentialsFound() { std::cout << "Credentials found" << std::endl; } void UbuntuOneDBus::credentialsNotFound() { std::cout << "Credentials not found" << std::endl; } void UbuntuOneDBus::credentialsError() { std::cout << "Credentials error" << std::endl; }

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• The Numbers of Customer Experience

  - by Christie Flanagan

  This week, we’ll be continuing our conversations about Customer Experience (CX) on the Oracle WebCenter blog.  While we all know that customer experience is critically important for acquiring new customers and engendering long term brand loyalty, I thought we could kick this week off by taking a look at the numbers of customer experience.   I’m sure you’ll agree that nothing quite puts things into perspective like numbers and figures. A whopping 86% of consumers say that they are willing to pay more for a better customer experience.  But many companies are failing to step up to the challenge.  And when companies fail deliver on customer experience expectations, they leave money on the table. A huge percentage of customers, 89%, begin doing business with a competitor following a poor customer experience. Breaking up isn’t hard to do and today’s empowered customers have no qualms about taking their business elsewhere when their expectations for customer experience are not met. Over a quarter of consumers, 26%, posted a negative comment on a social networking site like Facebook or Twitter following a poor customer experience. Today, individual customer service failures have the ability to easily snowball.  An unsatisfied customer has the ability to easily share their rancor with their entire social network and chip away at your brand’s reputation. A large number of consumers, 79%,  who shared complaints about poor customer experience online had their complaints ignored.  Companies ignore customer complaints at their own peril.  And unsatisfied customers, when handled effectively, have the potential to become advocates for your brand.  Of the 21% of consumers who did get responses to complaints, more than half had positive reactions to the same company about which they were previously complaining. Half of consumers will give a brand only a week to respond to a question before they stop doing business with them.  The clock is ticking when customers have questions about your brand and a week is an eternity in the realm of customer experience.  The source for these stats is the 2011 Customer Experience Impact (CEI) Report, which explores the relationship between consumers and brands.  The report is based on a survey commissioned by RightNow (acquired by Oracle in 2012) and conducted by Harris Interactive. If you’re interested in seeing more facts and figures about customer experience, download the full report.

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• Where Are You on the Visualization Maturity Curve?

  - by Celine Beck

  The old phrase “A picture is worth a thousand words” is as true now as ever. Providing the right users with access to the right product data, at the right time, can provide significant benefits to a business. This is especially evident with increasing technical and product complexities, elongated supply chains, and growing pressure to bring innovative products to market faster. With this in mind, it is easy to understand why visualization is an integral part of any successful product lifecycle management (PLM) strategy. At a bare minimum, knowledge workers use multiple individual documents of different formats and structure, and leverage visualization solutions to access information; but the real value of visualization can be fully reaped when it is connected to enterprise applications like PLM and tied to the appropriate business context. The picture below illustrates this visualization maturity curve, as we presented during the last Oracle Open World and the transformational effect that visualization can have on PLM processes and performance (check out the post about AutoVue Key Highlights from Oracle Open World 2012 for more information). Organizations are likely to see greater positive impact on business performance when visualization is connected to enterprise systems, allowing access to information coming from multiple sources, such as PLM, supply chain management (SCM) and enterprise resource planning (ERP). This allows organizations to reach higher levels of collaboration and optimize decision-making capacity as users can benefit from in-context access to visual information. For instance, within a PLM system, a design engineer can access a product assembly and review digital annotations added by other users specific to the engineering change request he is reviewing rather than all historical annotations. The last stage on the curve is what we call augmented business visualization (ABV).  ABV is an innovative framework which lets structured data (from Oracle’s Agile PLM for instance) interact with unstructured data (documents, design, 3D models, etc). With this new level of integration, information coming from multiple sources can be presented in a highly visual fashion; color displays can be used in order to identify parts with specific characteristics (for example pending quality issues) and you can take actions directly from within the context of documents and designs, maximizing user productivity. Those who had the chance to attend our PLM session during Oracle Open World already got a sneak peek of our latest augmented business visualization for Oracle’s Agile PLM. The solution generated a lot of wows. Stephen Porter, CEO at Zero Wait State, indicated in a post entitled “The PLM State: the Manhattan Project-Oracle’s Next Big Secret Weapon” that “this kind of synergy between visualization and PLM could qualify as a powerful weapon differentiating Agile PLM from other solutions.” If you are interested in learning more about ABV for Oracle’s Agile PLM and hear about real examples of usage of visualization at all stages of the visualization maturity curve, don’t miss our Visual Decision Making to Optimize New Product Development and Introduction session during the Oracle Value Chain Summit (Feb. 4-6, 2013, San Francisco). We look forward to seeing you there!

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• Throwing exception from a property when my object state is invalid

  - by Rumi P.

  Microsoft guidelines say: "Avoid throwing exceptions from property getters", and I normally follow that. But my application uses Linq2SQL, and there is the case where my object can be in invalid state because somebody or something wrote nonsense into the database. Consider this toy example: [Table(Name="Rectangle")] public class Rectangle { [Column(Name="ID", IsPrimaryKey = true, IsDbGenerated = true)] public int ID {get; set;} [Column(Name="firstSide")] public double firstSide {get; set;} [Column(Name="secondSide")] public double secondSide {get; set;} public double sideRatio { get { return firstSide/secondSide; } } } Here, I could write code which ensures that my application never writes a Rectangle with a zero-length side into the database. But no matter how bulletproof I make my own code, somebody could open the database with a different application and create an invalid Rectangle, especially one with a 0 for secondSide. (For this example, please forget that it is possible to design the database in a way such that writing a side length of zero into the rectangle table is impossible; my domain model is very complex and there are constraints on model state which cannot be expressed in a relational database). So, the solution I am gravitating to is to change the getter to: get { if(firstSide > 0 && secondSide > 0) return firstSide/secondSide; else throw new System.InvalidOperationException("All rectangle sides should have a positive length"); } The reasoning behind not throwing exceptions from properties is that programmers should be able to use them without having to make precautions about catching and handling them them. But in this case, I think that it is OK to continue to use this property without such precautions: if the exception is thrown because my application wrote a non-zero rectangle side into the database, then this is a serious bug. It cannot and shouldn't be handled in the application, but there should be code which prevents it. It is good that the exception is visibly thrown, because that way the bug is caught. if the exception is thrown because a different application changed the data in the database, then handling it is outside of the scope of my application. So I can't do anything about it if I catch it. Is this a good enough reasoning to get over the "avoid" part of the guideline and throw the exception? Or should I turn it into a method after all? Note that in the real code, the properties which can have an invalid state feel less like the result of a calculation, so they are "natural" properties, not methods.

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• Calling functions from different classes

  - by A Ron Hubbard Clevenger

  I'm writing a program and I'm supposed to check and see if a certain object is in the list before I call it. I set up the contains() method which is supposed to use the equals() method of the Comparable interface I implemented on my Golfer class but it doesn't seem to call it (I put print statements in to check). I can't seem to figure out whats wrong with the code, the ArrayUnsortedList class I'm using to go through the list even uses the correct toString() method I defined in my Golfer class but for some reason it won't use the equals() method I implemented. //From "GolfApp.java" public class GolfApp{ ListInterface <Golfer>golfers = new ArraySortedList<Golfer> (20); Golfer golfer; //..*snip*.. if(this.golfers.contains(new Golfer(name,score))) System.out.println("The list already contains this golfer"); else{ this.golfers.add(this.golfer = new Golfer(name,score)); System.out.println("This golfer is already on the list"); } //From "ArrayUnsortedList.java" protected void find(T target){ location = 0; found = false; while (location < numElements){ if (list[location].equals(target)) //Where I think the problem is { found = true; return; } else location++; } } public boolean contains(T element){ find(element); return found; } //From "Golfer.java" public class Golfer implements Comparable<Golfer>{ //..irrelavant code sniped..// public boolean equals(Golfer golfer) { String thisString = score + ":" + name; String otherString = golfer.getScore() + ":" + golfer.getName() ; System.out.println("Golfer.equals() has bee called"); return thisString.equalsIgnoreCase(otherString); } public String toString() { return (score + ":" + name); } My main problem seems to be getting the find function of the ArrayUnsortedList to call my equals function in the find() part of the List but I'm not exactly sure why, like I said when I have it printed out it works with the toString() method I implemented perfectly. I'm almost positive the problem has to do with the find() function in the ArraySortedList not calling my equals() method. I tried using some other functions that relied on the find() method and got the same results.

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• VS2010 Launch Presentations

  Last week I was in Vegas to present at the DevConnections / VS2010 Launch event.  The show was well-attended and everybody I spoke to agreed it was educational and enjoyable.  My three talks were all on Wednesday, 14 April 2010, including one at 8am for which I was impressed to see a large turnout in attendance.   Pragmatic ASP.NET Tips, Tricks, and Tools My first session was on tips, tricks, and tools for ASP.NET developers.  This is a talk Ive given in past years, but which I refine every time.  I usually like to have a full session to devote to tools, and a separate talk just for Tips and Tricks, but for this show I was only given the one 75-minute slot, so I had to cut some materials to make things fit.  The talk went well, all the demos work, and the attendees seemed to enjoy it, and I like giving it, so hopefully I can continue to present on this topic in future DevConnections shows. Download the ASP.NET Tips, Tricks, and Tools slides and demos.   Whats New in ASP.NET MVC 2 My second talk of the day followed immediately after the Tips and Tricks talk, and was a brand new talk for me.  I have to throw out a thank-you to Phil for letting me see his MIX slide deck before he gave his talk, as that was a big help.  The official whats new document online is also worth checking out if youre interested in this subject.  Download the Whats New in ASP.NET MVC 2 slides and demos.   SOLIDify Your ASP.NET MVC 2 Application Just because youre using a ASP.NET MVC doesnt mean your code cant still end up being a big ball of mud.  This session describes a number of principles of software design that can help ensure applications remain loosely-coupled and malleable even as they age and increase in features and complexity.  This was my last talk of the day and did have one minor demo failure involving a database constraint.  Ive given this talk many times before, and in this case I had to fit it into a 60-minute timeslot, so Im not sure I had quite enough time to drive home all of the concepts to everyone in the audience.  That said, I did hear a number of positive comments on how the talk went, so thats encouraging. Download the SOLIDify Your ASP.NET MVC 2 Application slides and demos.   In my sessions, I promised to have these posted by the end of the weekend theyre going up at 10pm Sunday night (my time) 2 hours to spare!  Enjoy! Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Oracle Service Cloud May 2014 Release – Focus on your driving by JP Saunders

  - by Tuula Fai

  The next time you’re twiddling dials on your car’s dashboard to get the air to blow in the right direction, and the right song to play on the stereo, while pulling on the wires to charge your phone and punching in passwords to re-sync your hands-free headset to take a call, consider this… Does having a better dashboard UI in your car improve your driving performance? The Tesla car has one of the most modern and intuitive dashboards in any commercial car today. It is actually based on the design of a smart phone, which can download apps and updates directly from the cloud.  The 17” touchscreen, Lynx-based dashboard totally integrates all channels and devices, allowing the driver to focus on the smooth driving and power of this luxury (toy) car.  What the folks at Tesla didn't do was avoid the complexity of our needs. Instead, they streamlined them. And, while we might not all be able to afford a Tesla, their approach demonstrates that a modern UI approach can ultimately make a positive difference in our lives and businesses.  This is why the productivity and effectiveness of a Modern Contact Center is many times greater than that of a traditional contact center. Agents in a Modern Contact Center get to focus on the task at hand, the customer engagement, rather than stumbling their way through Lego blocks of complexity.  The Oracle Service Cloud is a modern approach to customer service that empowers your agents to achieve greater focus on improving your operational and strategic success through streamlined business processes.  Here are some of the recent May 2014 release highlights to the Oracle Service Cloud: Performance Enhanced Desktop UI A modern agent desktop interface that optimizes clumsy tasks, logins, screens and workflows and is optimized for agent and system performance. Improvements include performance for drag-and-drop configurable views, saved searches, and improved caching for high-speed performance even during disconnected or slow internet access.  Customer Experience Routing A streamlined automatic way to connect the right customer need to the best agent skills, based on multidimensional variables such as product skills, language skills, workload, call volume to optimize the connection and resolution experience. On-The-Go Mobile Improvements to the Agent mobile app that extend connectivity to websites, and customer surveys that are mobile-ready and rendered for any device, and ensure the customer’s voice is captured while the insight is still top of mind.  Infused Social Engagement Enhancements to infused social capabilities allow agents to respond in social threads directly from within the agent desktop, with the information becoming part of the incident record for automatic actions (such as replay or escalate) triggered off the response. Front-End Siebel Contact Center The market leading online Web Customer Self-Service interface from the Oracle Service Cloud, is now out-of-the-box ready for Oracle Siebel customers. Deploy a new online web self-service interface in a matter of weeks to have customers self-serve and self-solve answers, with escalated incidents routed directly into the Oracle Siebel Contact Center. For more information on the latest enhancements for the Oracle Service Cloud, please see the Oracle Service Cloud May 2014 Capabilities and Benefits. Related blogs: Oracle Service Cloud Feb 2014

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• Sustainability Activities at Oracle OpenWorld

  - by Evelyn Neumayr

  Close to 50,000 participants will come to San Francisco for Oracle OpenWorld and JavaOne events, held September 30-October 4, 2012 at Moscone Center. Oracle is very conscious of the impact that these events have on the environment and, as part of its ongoing commitment to sustainability, has developed a sustainable event program-now in its fifth year-that aims to maximize positive benefits and minimize negative impacts in a variety of ways. Click here for more details. At the Oracle OpenWorld conference, there will be many sessions and even a hands-on lab which discuss the sustainability solutions that Oracle provides for our customers. I wanted to highlight a few of those sessions here so if you will be at Oracle OpenWorld, you can make sure to attend them. One of the most compelling sessions promises to be our “Eco-Enterprise Innovation Awards and the Business Case for Sustainability” session on Wednesday, October 3 from 10:15 a.m. to 11:15 a.m. in Moscone West 3005. Oracle Chairman of the Board Jeff Henley, Chief Sustainability Officer Jon Chorley, and other Oracle executives will honor select customers with Oracle's Eco-Enterprise Innovation award. This award recognizes customers and their respective partners who rely on Oracle products to support their green business practices in order to reduce their environmental impact, while improving business efficiencies and reducing costs. Another interesting session is the “Tracking, Reporting, and Reducing Environmental Impact with Oracle Solutions” which occurs on Monday, October 1 from 4:45 p.m. to 5:45 p.m. in Moscone West Room 2022. This session covers Oracle’s overall sustainability strategy as well as Oracle Environmental Accounting and Reporting (EA&R), which leverages Oracle ERP and BI solutions for accurate, efficient tracking of energy, emissions, and other environmental data. If you want more details, make sure to visit the hands-on lab titled “Oracle Environmental Accounting & Reporting for Integrated Sustainability Reporting”. This hour-long lab will take place on Tuesday, October 2 at 5:00 p.m. in the Marriott Marquis Hotel-Nob Hill CD. Here you can learn how to use Oracle EA&R to collect sustainability-related data in an efficient and reliable manner as part of existing business processes in Oracle E-Business Suite or JD Edwards Enterprise One. Register for this hands-on lab here.  

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• Do we need to adopt a black-box asset our project is inheriting from its predecessor?

  - by Tom Anderson

  Our client has an eCommerce site which was developed by an in-house team, and is now showing its age. I work for a firm brought in as external contractors to build a replacement. Part of the current site is a Flash viewer applet which displays media about the product - zoom-able images, 360-degree views, movies, and so on. We need to show the same media the current site does, so we are simply reusing the viewer. The viewer is embedded on a page in the usual way, and told what media to show by means of an XML file it loads from our server, which is pretty simple for us to generate. We've got this working; it was pretty straightforward. But what else do we need to do? The thing is, as far as we're concerned, the viewer is a binary blob which is served from the client's content-distribution network. We embed it, feed it some XML, and it does its job, but we have no power over its internals. It's completely opaque to us - a black box. We can use it to do what it does, but we can't change it, so if we ever need to do something different, we're stuffed. We're building this site for the client, and when we're done, we'll hand it over for them to maintain. We won't be doing the maintenance ourselves. There's a small team within the client who are working as part of our team, and who will be the ones doing the maintenance. That team only includes one person from the team that built the old site, and it's not someone who knows the image viewer. The people who do know the image viewer are not slated to join our team when our system replaces theirs - they'll be moved to other projects. The documentation on the viewer is extremely thin, and as far as i know doesn't cover the internals at all. My worry is that if someone doesn't take some positive action, all knowledge of the internal workings of the viewer - even down to where the source code for it is - will be lost. It's possible it already has been. Is this something to worry about? If so, whose job is it to worry about it? What should they do about it once they've got worried?

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• NDepend 4.0 Released

  - by Anthony Trudeau

  Last week version 4.0 of NDepend was released.  NDepend is a Visual Studio add-in designed for intense code analysis with the goal of high quality code.  A month ago I wrapped up my evaluation of the previous version of NDepend. The new version contains many minor changes, several bug fixes, and adds about 50 new code rules.  The version also adds support for Visual Studio 11, .NET Framework 4.5, and SilverLight 5.0.  But, the biggest change was the shift from CQL to CQLinq. Introducing CQLinq The latest version replaces the CQL rules language with CQLinq (CQL is still an option although the editor is buried).  As you might guess CQLinq is a flavor of Linq designed specifically for the code rules. The best way to illustrate the differences is with an example.  I used the following CQL example in Part 3 of my review: WARN IF Count > 0 IN SELECT TYPES WHERE IsInterface AND !NameLike “I” This same query looks like this when implemented in CQLinq: warnif count > 0 from t in Types where t.IsInterface == true && !t.NameLike(“I”) select t I like the syntax and it is a natural fit, but I found writing the queries frustrating in the Queries and Rules Edit window.  The Queries and Rules Edit window replaces the CQL Query Edit window.  The new editor has the same style of Intellisense as the previous editor.  However, it has a few annoyances.  The error indicator is a red block.  It has the tendency of obscuring your cursor.  Additionally, writing CQLing queries is like writing plain old Linq queries, so the fact that the editor uses Enter to select from Intellisense instead of Tab is jarring.  These issues can be an obstacle to writing queries quickly.CQLinq makes it possible to write rules that weren't possible before.  Additionally, a JustMyCode domain is now possible making it easy to eliminate generated code from the analysis.Should you Buy? I recommend NDepend overall.  It has some rough points for me that I have detailed in my earlier evaluation (starting here).  But, it’s definitely worth the money.  The bigger question is: should I pay for the upgrade to 4.0?  At this point I’m on the fence, but I would go for it if you need support for Visual Studio 2011, .NET Framework 4.5, or Silverlight 5.0; or if you need one of the many rules that weren't possible before CQLinq. Disclaimer: Patrick Smacchia contacted me about reviewing NDepend. I received a free license in return for sharing my experiences and talking about the capabilities of the add-in on this site. There is no expectation of a positive review elicited from the author of NDepend. Resources: NDepend Release Notes

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• What if I can't make my unit test fail in "Red, Green, Refactor" of TDD?

  - by Joshua Harris

  So let's say that I have a test: @Test public void MoveY_MoveZero_DoesNotMove() { Point p = new Point(50.0, 50.0); p.MoveY(0.0); Assert.assertAreEqual(50.0, p.Y); } This test then causes me to create the class Point: public class Point { double X; double Y; public void MoveY(double yDisplace) { throw new NotYetImplementedException(); } } Ok. It fails. Good. Then I remove the exception and I get green. Great, but of course I need to test if it changes value. So I write a test that calls p.MoveY(10.0) and checks if p.Y is equal to 60.0. It fails, so then I change the function to look like so: public void MoveY(double yDisplace) { Y += yDisplace; } Great, now I have green again and I can move on. I've tested not moving and moving in the positive direction, so naturally I should test a negative value. The only problem with this test is that if I wrote the test correctly, then it doesn't fail at first. That means that I didn't fit the principle of "Red, Green, Refactor." Of course, This is a first-world problem of TDD, but getting a fail at first is helpful in that it shows that your test can fail. Otherwise this seemingly innocent test that is just passing for incorrect reasons could fail later because it was written wrong. That might not be a problem if it happened 5 minutes later, but what if it happens to the poor-sap that inheirited your code two years later. What he knows is that MoveY does not work with negative values because that is what the test is telling him. But, it really could work and just be a bug in the test. I don't think that would happen in this particular case because the code sample is so simple, but if it were a large complicated system that might not be the case. It seems crazy to say that I want to fail my tests, but that is an important step in TDD, for good reasons.

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• Games at Work Part 1: Introduction to Gamification and Applications

  - by ultan o'broin

  Games Are Everywhere How many of you (will admit to) remember playing Pong? OK then, do you play Angry Birds on your phone during work hours? Thought about why we keep playing online, video, and mobile games and what this "gamification" business we're hearing about means for the enterprise applications user experience? In Reality Is Broken: Why Games Make Us Better and How They Can Change the World, Jane McGonigal says that playing computer and online games now provides more rewards for people than their real lives do. Games offer intrinsic rewards and happiness to the players as they pursue more satisfying work and the success, social connection, and meaning that goes with it. Yep, Gran Turismo, Dungeons & Dragons, Guitar Hero, Mario Kart, Wii Boxing, and the rest are all forms of work it seems. Games are, in fact, work taken so seriously that governments now move to limit the impact of virtual gaming currencies on the real financial system. Anyone who spends hours harvesting crops on FarmVille realizes it’s hard work too. Yet games evoke a positive emotion in players who voluntarily stay engaged with games for hours, day after day. Some 183 million active gamers in the United States play on average 13 hours per week. Weekly, 5 million of those gamers play for longer than a working week (45 hours). So why not harness the work put into games to solve real-world problems? Or, in the case of our applications users, real-world work problems? What’s a Game? Jane explains that all games have four defining traits: a goal, rules, a feedback system, and voluntary participation. We need to look at what motivational ideas behind the dynamics of the game—what we call gamification—are appropriate for our users. Typically, these motivators are achievement, altruism, competition, reward, self-expression, and status). Common game techniques for leveraging these motivations include: Badging and avatars Points and awards Leader boards Progress charts Virtual currencies or goods Gifting and giving Challenges and quests Some technology commentators argue for a game layer on top of everything, but this layer is already part of our daily lives in many instances. We see gamification working around us already: the badging and kudos offered on My Oracle Support or other Oracle community forums, becoming a Dragon Slayer implementor of Atlassian applications, being made duke of your favorite coffee shop on Yelp, sharing your workout details with Nike+, or donating to Japanese earthquake relief through FarmVille, for example. And what does all this mean for the applications that you use in your work? Read on in part two...

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• Iterative and Incremental Principle Series 2: Finding Focus

  - by llowitz

  Welcome back to the second blog in a five part series where I recount my personal experience with applying the Iterative and Incremental principle to my daily life.  As you recall from part one of the series, a conversation with my son prompted me to think about practical applications of the Iterative and Incremental approach and I realized I had incorporated this principle in my exercise regime.    I have been a runner since college but about a year ago, I sustained an injury that prevented me from exercising.  When I was sufficiently healed, I decided to pick it up again.  Knowing it was unrealistic to pick up where I left off, I set a goal of running 3 miles or approximately for 30 minutes.    I was excited to get back into running and determined to meet my goal.  Unfortunately, after what felt like a lifetime, I looked at my watch and realized that I had 27 agonizing minutes to go!  My determination waned and my positive “I can do it” attitude was overridden by thoughts of “This is impossible”.   My initial focus and excitement was not sustained so I never met my goal.   Understanding that the 30 minute run was simply too much for me mentally, I changed my approach.   I decided to try interval training.  For each interval, I planned to walk for 3 minutes, then jog for 2 minutes, and finally sprint for 1 minute, and I planned to repeat this pattern 5 times.  I found that each interval set was challenging, yet achievable, leaving me excited and invigorated for my next interval.  I easily completed five intervals – or 30 minutes!!  My sense of accomplishment soared. What does this have to do with OUM?  Have you heard the saying -- “How do you eat an elephant?  One bite at a time!”?  This adage certainly applies in my example and in an OUM systems implementation.  It is easier to manage, track progress and maintain team focus for weeks at a time, rather than for months at a time.   With shorter milestones, the project team focuses on the iteration goal.  Once the iteration goal is met, a sense of accomplishment is experience and the team can be re-focused on a fresh, yet achievable new challenge.  Join me tomorrow as I expand the concept of Iterative and incremental by taking a step back to explore the recommended approach for planning your iterations.

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• Question about BoundingSpheres and Ray intersections

  - by NDraskovic

  I'm working on a XNA project (not really a game) and I'm having some trouble with picking algorithm. I have a few types of 3D models that I draw to the screen, and one of them is a switch. So I'm trying to make a picking algorithm that would enable the user to click on the switch and that would trigger some other function. The problem is that the BoundingSphere.Intersect() method always returns null as result. This is the code I'm using: In the declaration section: ` //Basic matrices private Matrix world = Matrix.CreateTranslation(new Vector3(0, 0, 0)); private Matrix view = Matrix.CreateLookAt(new Vector3(10, 10, 10), new Vector3(0, 0, 0), Vector3.UnitY); private Matrix projection = Matrix.CreatePerspectiveFieldOfView(MathHelper.ToRadians(45), 800f / 600f, 0.01f, 100f); //Collision detection variables Viewport mainViewport; List<BoundingSphere> spheres = new List<BoundingSphere>(); Ray ControlRay; Vector3 nearPoint, farPoint, nearPlane, farPlane, direction; ` And then in the Update method: ` nearPlane = new Vector3((float)Mouse.GetState().X, (float)Mouse.GetState().Y, 0.0f); farPlane = new Vector3((float)Mouse.GetState().X, (float)Mouse.GetState().Y, 10.0f); nearPoint = GraphicsDevice.Viewport.Unproject(nearPlane, projection, view, world); farPoint = GraphicsDevice.Viewport.Unproject(farPlane, projection, view, world); direction = farPoint - nearPoint; direction.Normalize(); ControlRay = new Ray(nearPoint, direction); if (spheres.Count != 0) { for (int i = 0; i < spheres.Count; i++) { if (spheres[i].Intersects(ControlRay) != null) { Window.Title = spheres[i].Center.ToString(); } else { Window.Title = "Empty"; } } ` The "spheres" list gets filled when the 3D object data gets loaded (I read it from a .txt file). For every object marked as switch (I use simple numbers to determine which object is to be drawn), a BoundingSphere is created (center is on the coordinates of the 3D object, and the diameter is always the same), and added to the list. The objects are drawn normally (and spheres.Count is not 0), I can see them on the screen, but the Window title always says "Empty" (of course this is just for testing purposes, I will add the real function when I get positive results) meaning that there is no intersection between the ControlRay and any of the bounding spheres. I think that my basic matrices (world, view and projection) are making some problems, but I cant figure out what. Please help.

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• MatheMagics - Guess My Age Method 1

  - by PointsToShare

  © 2011 By: Dov Trietsch. All rights reserved MatheMagic – Guess My Age – Method 1 The Mathemagician stands on the stage and asks an adult to do the following: ·         Do the next few steps on your calculator, or the calculator in your phone, or even on a piece of paper. ·         Do it silently! Don’t tell me the results until I ask for them directly ·         Compute a single digit multiple of 9 – any one of 9, 18, 27, … all the way to 81, will do. ·         Now multiply your age by 10 ·         Subtract the 9 multiple from this number. ·         Tell me the result. Notice that I don’t know which multiple of 9 you subtracted from 10 times your age. I will nonetheless immediately tell you what your age is. How do I do this? Let’s do the algebra. 10X – 9Y = 10X – 10Y + Y = 10(X – Y) + Y Now remember, you asked an adult, so his/her age is a two digit number (maybe even 3 digits), thus reducing it by the single digit multiplied by nine is still positive – the lowest is can be is 100 – 81 which yields 19. Now make two numbers out of the result. The last digit and the number before it. This number is X – Y or the age minus the single digit you selected. The last digit is this very single digit. This is always so regardless of the digit you selected. So… Add tis digit to the other number and you get back the age! Q.E.D Example: I am 76 years old and here is what happens when I do the steps 76 x 10 = 760 760 – 18 = 742 made of 74 and 2. My age is 74 + 2 760 – 81 = 679 made of 67 and 9. My age is 67 + 9 A note to the socially aware mathemagician – it is safer to do it with a man. The chances of a veracious answer are much, much higher! The trick may be accomplished on any 2 or 3 digit number, not just one’s age, but if you want to know your date’s age, it’s a good way to elicit it. That’s All Folks PS for more Ageless “Age” mathemagics go to www.mgsltns.com/games.htm and also here: http://geekswithblogs.net/PointsToShare/archive/2011/11/15/mathemagics---guess-my-age---method-2.aspx

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• 2D SAT Collision Detection not working when using certain polygons (With example)

  - by sFuller

  My SAT algorithm falsely reports that collision is occurring when using certain polygons. I believe this happens when using a polygon that does not contain a right angle. Here is a simple diagram of what is going wrong: Here is the problematic code: std::vector<vec2> axesB = polygonB->GetAxes(); //loop over axes B for(int i = 0; i < axesB.size(); i++) { float minA,minB,maxA,maxB; polygonA->Project(axesB[i],&minA,&maxA); polygonB->Project(axesB[i],&minB,&maxB); float intervalDistance = polygonA->GetIntervalDistance(minA, maxA, minB, maxB); if(intervalDistance >= 0) return false; //Collision not occurring } This function retrieves axes from the polygon: std::vector<vec2> Polygon::GetAxes() { std::vector<vec2> axes; for(int i = 0; i < verts.size(); i++) { vec2 a = verts[i]; vec2 b = verts[(i+1)%verts.size()]; vec2 edge = b-a; axes.push_back(vec2(-edge.y,edge.x).GetNormailzed()); } return axes; } This function returns the normalized vector: vec2 vec2::GetNormailzed() { float mag = sqrt( x*x + y*y ); return *this/mag; } This function projects a polygon onto an axis: void Polygon::Project(vec2* axis, float* min, float* max) { float d = axis->DotProduct(&verts[0]); float _min = d; float _max = d; for(int i = 1; i < verts.size(); i++) { d = axis->DotProduct(&verts[i]); _min = std::min(_min,d); _max = std::max(_max,d); } *min = _min; *max = _max; } This function returns the dot product of the vector with another vector. float vec2::DotProduct(vec2* other) { return (x*other->x + y*other->y); } Could anyone give me a pointer in the right direction to what could be causing this bug? Edit: I forgot this function, which gives me the interval distance: float Polygon::GetIntervalDistance(float minA, float maxA, float minB, float maxB) { float intervalDistance; if (minA < minB) { intervalDistance = minB - maxA; } else { intervalDistance = minA - maxB; } return intervalDistance; //A positive value indicates this axis can be separated. } Edit 2: I have recreated the problem in HTML5/Javascript: Demo

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• How Do I Do Alpha Transparency Properly In XNA 4.0?

  - by Soshimo

  Okay, I've read several articles, tutorials, and questions regarding this. Most point to the same technique which doesn't solve my problem. I need the ability to create semi-transparent sprites (texture2D's really) and have them overlay another sprite. I can achieve that somewhat with the code samples I've found but I'm not satisfied with the results and I know there is a way to do this. In mobile programming (BREW) we did it old school and actually checked each pixel for transparency before rendering. In this case it seems to render the sprite below it blended with the alpha above it. This may be an artifact of how I'm rendering the texture but, as I said before, all examples point to this one technique. Before I go any further I'll go ahead and paste my example code. public void Draw(SpriteBatch batch, Camera camera, float alpha) { int tileMapWidth = Width; int tileMapHeight = Height; batch.Begin(SpriteSortMode.Texture, BlendState.AlphaBlend, SamplerState.PointWrap, DepthStencilState.Default, RasterizerState.CullNone, null, camera.TransformMatrix); for (int x = 0; x < tileMapWidth; x++) { for (int y = 0; y < tileMapHeight; y++) { int tileIndex = _map[y, x]; if (tileIndex != -1) { Texture2D texture = _tileTextures[tileIndex]; batch.Draw( texture, new Rectangle( (x * Engine.TileWidth), (y * Engine.TileHeight), Engine.TileWidth, Engine.TileHeight), new Color(new Vector4(1f, 1f, 1f, alpha ))); } } } batch.End(); } As you can see, in this code I'm using the overloaded SpriteBatch.Begin method which takes, among other things, a blend state. I'm almost positive that's my problem. I don't want to BLEND the sprites, I want them to be transparent when alpha is 0. In this example I can set alpha to 0 but it still renders both tiles, with the lower z ordered sprite showing through, discolored because of the blending. This is not a desired effect, I want the higher z-ordered sprite to fade out and not effect the color beneath it in such a manner. I might be way off here as I'm fairly new to XNA development so feel free to steer me in the correct direction in the event I'm going down the wrong rabbit hole. TIA

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• OpenGL ES 2 jittery camera movement

  - by user16547

  First of all, I am aware that there's no camera in OpenGL (ES 2), but from my understanding proper manipulation of the projection matrix can simulate the concept of a camera. What I'm trying to do is make my camera follow my character. My game is 2D, btw. I think the principle is the following (take Super Mario Bros or Doodle Jump as reference - actually I'm trying to replicate the mechanics of the latter): when the caracter goes beyond the center of the screen (in the positive axis/direction), update the camera to be centred on the character. Else keep the camera still. I did accomplish that, however the camera movement is noticeably jittery and I ran out of ideas how to make it smoother. First of all, my game loop (following this article): private int TICKS_PER_SECOND = 30; private int SKIP_TICKS = 1000 / TICKS_PER_SECOND; private int MAX_FRAMESKIP = 5; @Override public void run() { loops = 0; if(firstLoop) { nextGameTick = SystemClock.elapsedRealtime(); firstLoop = false; } while(SystemClock.elapsedRealtime() > nextGameTick && loops < MAX_FRAMESKIP) { step(); nextGameTick += SKIP_TICKS; loops++; } interpolation = ( SystemClock.elapsedRealtime() + SKIP_TICKS - nextGameTick ) / (float)SKIP_TICKS; draw(); } And the following code deals with moving the camera. I was unsure whether to place it in step() or draw(), but it doesn't make a difference to my problem at the moment, as I tried both and neither seemed to fix it. center just represents the y coordinate of the centre of the screen at any time. Initially it is 0. The camera object is my own custom "camera" which basically is a class that just manipulates the view and projection matrices. if(character.getVerticalSpeed() >= 0) { //only update camera if going up float[] projectionMatrix = camera.getProjectionMatrix(); if( character.getY() > center) { center += character.getVerticalSpeed(); cameraBottom = center + camera.getBottom(); cameraTop = center + camera.getTop(); Matrix.orthoM(projectionMatrix, 0, camera.getLeft(), camera.getRight(), center + camera.getBottom(), center + camera.getTop(), camera.getNear(), camera.getFar()); } } Any thought about what I should try or what I am doing wrong? Update 1: I think I updated every value you can see on screen to check whether the jittery movement is affected by that, but nothing changed, so something must be fundamentally flawed with my approach/calculations.

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• Do other developers feel that as they get better, it becomes harder to get jobs?

  - by nbv4

  When I was starting out, it seemed I had a much better time getting interviews and passing them. But now that I'm more experienced, I'm finding that its harder and harder to find a job. Do other developers out there feel the same way? I'll give you an example. I did an interview last Wednesday. It was a small start-up with only one other engineer and the CEO. They flew me in from Ohio (they are SF based). When I got there, they had me write them a link shortener, which took me about 10 minutes to write. I was supposed to be there all day working on this. When I finished it early, the interviewer seemed kind of shocked. After that, we were talking, and I asked him what they use to store data. He told me Mongo. I ask why he decided to use mongo. He then stammered and mumbled his answer, which basically boiled down to "We're using it because Mongo is a the trendy database technology and we don't want to be left out", which I've found is pretty much most common reason people use NoSQL these days. The interviewer quickly ended the interview and pretty much shoved me out the door. I was supposed to have lunch with the CEO, but I he kicked me out before I had a chance. The intervier wasn't mean or rude, (and neither was I). After I got back to Ohio, I got an email from them saying "I wasn't a fit". This sot of thing happens to me all the time. I'm starting to think "not a fit" can sometimes mean "are too high of a skill level that we are". Is this all in my head, or do other experienced developers notice the same thing happening? Back when I used to struggle with coding problems, I would work with the interviewer and it would be a positive thing and I'd get hired. But now I usually blow through the coding part, and the interviewer being left speechless is working against me. Should I feign struggling with coding problems?

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