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• Are You Meeting Social Customer Service Expectations?

  - by Mike Stiles

  Whether it’s B2B or B2C, one sure path to repeat business is making sure your buyer has a memorably pleasant and successful customer service experience with you. If they get that kind of treatment consistently, that’s called a relationship. And those aren’t broken easily. Social customer service, driven by integrated SRM (social relationship management) technology, is the venue that can effectively connect customers not only to the brand, but to other customers. Positive experiences, once administered, don’t just rest with the recipient. They’re published in the form of public raves and peer-to-peer recommendation, a force far more actionable than push advertising. What’s more, your customers have come to expect access to you and satisfaction from you using social. An NM Incite study shows 83% of Twitter users and 71% of Facebook users expect to get an answer from brands the same day they post to them on their social assets. To make sure you’re responding, you’ve got to have a tech platform that’s set up to moderate and alert so you’ll know ASAP a customer needs help. The more integrated your social enterprise is, the faster you can not only respond, but respond with the answer they’re looking for, because your system is connected to the internal resources that can surface the answer or put wheels in motion to rectify the situation in the shortest amount of time possible. But if you go to the necessary lengths to make sure your customers feel valued and important, will they really reward you? The study says 71% of consumers who got quick and effective responses from companies they contacted via social were more likely to recommend the brand to their friends and followers. So yes, sweeping people off their feet pays big dividends in terms of word-of-mouth marketing. But you should be keenly aware of the reverse side of that coin. Give people a negative experience, either in real world or virtual customer service, and that message is highly likely to get amplified through social channels faster and louder. Only 36% of the NM Incite study’s respondents reported that their problems were solved quickly and effectively. 36%? That’s hardly an impressive number. It gets worse. 10% never got so much as a response - at all. Going back to the relationship analogy, companies that are this deep in the ditch where customer service is concerned are making their girl or boyfriends really easy for a competitor to steal. Given the technology tools and data available right now for having an intimate knowledge of the customer, what products they’ve purchased, likely problems with those products, effective resolutions to those problems, and follow-up communication to gauge satisfaction, there are fewer excuses than ever for making the lifeblood of your business feel like you couldn’t care less. @mikestiles

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• It’s that Time of Year Again… OPN Survey Time!

  - by Kristin Rose

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Whether you’re still carving pumpkins or getting ready to carve a turkey, be sure to carve out your chance to win one of 5 Apple i-Pads, by taking our Oracle PartnerNetwork Survey! On October 12th, Oracle Alliances and Channels sent out invitations asking you to complete the Oracle PartnerNetwork Survey and provide feedback on Oracle’s Enablement, Partner Business Center, OPN Portal, Communications, Benefits, OPN Competency Center, Solutions Catalog and Marketing.  So, if you’re feeling as festive as we are, and received an invitation to participate, we hope you take this opportunity to provide us feedback so we can continue to drive meaningful programs and interactions with you, our partners! If you didn’t receive an invitation but still want to get the get the holidays started with your very own i-Pad, you’re welcome to send us a note at [email protected] with your candid feedback, or request to be added to the list for future surveys. The drawing for the Apple i-Pads will take place after the survey closes mid November. Thank you in advance for your participation and we look forward to receiving your response. Let the holiday season begin! The OPN Communications Team

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• Why does my Intel HDA onboard sound card not have a "Mix" device / channel?

  - by Hanno Fietz

  I want to be able to record what my sound card outputs on the speakers / headphones. This question is all over the interwebs again and again, and there seem to be two outcomes: in your selection of audio input devices, there's a device called "Stereo Mix", or similar, which is the "loopback" device for audio. Choose that in your recording tool and you're done. there's no such device and only speculative posts about why that may be. Now, I'm using ALSA and an Intel HDA chipset on my mainboard under Kubuntu Karmic. I have some 5-10 output channels and "Mic", "Front Mic" and "Line" for input. All of those are available in KMix, Audacity and other software. No "loopback" / "Mix" / whatever. Do I have to get some driver / kernel module set up ALSA in some way set up my system configuration in some way use a software solution (such as JACK) I had a look at JACK, and found it rather hard to understand, it's either an expert tool or just clumsy, I couldn't say. At least, I wasn't able to figure out how to achieve what I wanted. One of my problems seems to be that I don't understand where and how the mixing happens. Are there sound cards which just aren't able to do it? Why does the sound card matter at all, since I could in theory grab the data stream at some point before it goes to the hardware, right?

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• Wildcard mapping in IIS 7.0 not working

  - by jmoney

  I can't seem to get the ASP.NET engine to handle ALL wildcard mapping. When I try to make a request that is supposed to be handled by the asp.net engine, i get a 404 error from the StaticFile handler Here is the content of my web.config file. You will notice that the last entry contains the wildcard mapping rules. <handlers> <clear /> <add name="LanapCaptchaHandler" path="LanapCaptcha.aspx" verb="*" type="Lanap.BotDetect.CaptchaHandler, Lanap.BotDetect" modules="ManagedPipelineHandler" scriptProcessor="" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="integratedMode" responseBufferLimit="4194304" /> <add name="ScriptHandlerFactory" path="*.asmx" verb="*" type="System.Web.Script.Services.ScriptHandlerFactory, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35" modules="ManagedPipelineHandler" scriptProcessor="" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="integratedMode" responseBufferLimit="4194304" /> <add name="ScriptHandlerFactoryAppServices" path="*_AppService.axd" verb="*" type="System.Web.Script.Services.ScriptHandlerFactory, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35" modules="ManagedPipelineHandler" scriptProcessor="" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="integratedMode" responseBufferLimit="4194304" /> <add name="ScriptResource" path="ScriptResource.axd" verb="GET,HEAD" type="System.Web.Handlers.ScriptResourceHandler, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35" modules="ManagedPipelineHandler" scriptProcessor="" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="integratedMode" responseBufferLimit="4194304" /> <add name="PHP5" path="*.php" verb="*" type="" modules="IsapiModule" scriptProcessor="C:\php\php5isapi.dll" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="bitness32" responseBufferLimit="4194304" /> <add name="rules-Integrated" path="*.rules" verb="*" type="System.ServiceModel.Activation.HttpHandler, System.ServiceModel, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" modules="ManagedPipelineHandler" scriptProcessor="" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="integratedMode" responseBufferLimit="4194304" /> <add name="rules-ISAPI-2.0" path="*.rules" verb="*" type="" modules="IsapiModule" scriptProcessor="C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_isapi.dll" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="classicMode,runtimeVersionv2.0,bitness32" responseBufferLimit="4194304" /> <add name="rules-64-ISAPI-2.0" path="*.rules" verb="*" type="" modules="IsapiModule" scriptProcessor="C:\Windows\Microsoft.NET\Framework64\v2.0.50727\aspnet_isapi.dll" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="classicMode,runtimeVersionv2.0,bitness64" responseBufferLimit="4194304" /> <add name="xoml-Integrated" path="*.xoml" verb="*" type="System.ServiceModel.Activation.HttpHandler, System.ServiceModel, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" modules="ManagedPipelineHandler" scriptProcessor="" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="integratedMode" responseBufferLimit="4194304" /> <add name="xoml-ISAPI-2.0" path="*.xoml" verb="*" type="" modules="IsapiModule" scriptProcessor="C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_isapi.dll" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="classicMode,runtimeVersionv2.0,bitness32" responseBufferLimit="4194304" /> <add name="xoml-64-ISAPI-2.0" path="*.xoml" verb="*" type="" modules="IsapiModule" scriptProcessor="C:\Windows\Microsoft.NET\Framework64\v2.0.50727\aspnet_isapi.dll" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="classicMode,runtimeVersionv2.0,bitness64" responseBufferLimit="4194304" /> <add name="svc-ISAPI-2.0-64" path="*.svc" verb="*" type="" modules="IsapiModule" scriptProcessor="%SystemRoot%\Microsoft.NET\Framework64\v2.0.50727\aspnet_isapi.dll" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="classicMode,runtimeVersionv2.0,bitness64" responseBufferLimit="4194304" /> <add name="svc-ISAPI-2.0" path="*.svc" verb="*" type="" modules="IsapiModule" scriptProcessor="%SystemRoot%\Microsoft.NET\Framework\v2.0.50727\aspnet_isapi.dll" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="classicMode,runtimeVersionv2.0,bitness32" responseBufferLimit="4194304" /> <add name="svc-Integrated" path="*.svc" verb="*" type="System.ServiceModel.Activation.HttpHandler, System.ServiceModel, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" modules="ManagedPipelineHandler" scriptProcessor="" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="integratedMode" responseBufferLimit="4194304" /> <add name="ASPClassic" path="*.asp" verb="GET,HEAD,POST" type="" modules="IsapiModule" scriptProcessor="%windir%\system32\inetsrv\asp.dll" resourceType="File" requireAccess="Script" allowPathInfo="false" preCondition="" responseBufferLimit="4194304" /> <add name="SecurityCertificate" path="*.cer" verb="GET,HEAD,POST" type="" modules="IsapiModule" scriptProcessor="%windir%\system32\inetsrv\asp.dll" resourceType="File" requireAccess="Script" allowPathInfo="false" preCondition="" responseBufferLimit="4194304" /> <add name="ISAPI-dll" path="*.dll" verb="*" type="" modules="IsapiModule" scriptProcessor="" resourceType="File" requireAccess="Execute" allowPathInfo="true" preCondition="" responseBufferLimit="4194304" /> <add name="TraceHandler-Integrated" path="trace.axd" verb="GET,HEAD,POST,DEBUG" type="System.Web.Handlers.TraceHandler" modules="ManagedPipelineHandler" scriptProcessor="" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="integratedMode" responseBufferLimit="4194304" /> <add name="WebAdminHandler-Integrated" path="WebAdmin.axd" verb="GET,DEBUG" type="System.Web.Handlers.WebAdminHandler" modules="ManagedPipelineHandler" scriptProcessor="" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="integratedMode" responseBufferLimit="4194304" /> <add name="AssemblyResourceLoader-Integrated" path="WebResource.axd" verb="GET,DEBUG" type="System.Web.Handlers.AssemblyResourceLoader" modules="ManagedPipelineHandler" scriptProcessor="" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="integratedMode" responseBufferLimit="4194304" /> <add name="PageHandlerFactory-Integrated" path="*.aspx" verb="GET,HEAD,POST,DEBUG" type="System.Web.UI.PageHandlerFactory" modules="ManagedPipelineHandler" scriptProcessor="" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="integratedMode" responseBufferLimit="4194304" /> <add name="SimpleHandlerFactory-Integrated" path="*.ashx" verb="GET,HEAD,POST,DEBUG" type="System.Web.UI.SimpleHandlerFactory" modules="ManagedPipelineHandler" scriptProcessor="" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="integratedMode" responseBufferLimit="4194304" /> <add name="HttpRemotingHandlerFactory-rem-Integrated" path="*.rem" verb="GET,HEAD,POST,DEBUG" type="System.Runtime.Remoting.Channels.Http.HttpRemotingHandlerFactory, System.Runtime.Remoting, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" modules="ManagedPipelineHandler" scriptProcessor="" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="integratedMode" responseBufferLimit="4194304" /> <add name="HttpRemotingHandlerFactory-soap-Integrated" path="*.soap" verb="GET,HEAD,POST,DEBUG" type="System.Runtime.Remoting.Channels.Http.HttpRemotingHandlerFactory, System.Runtime.Remoting, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" modules="ManagedPipelineHandler" scriptProcessor="" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="integratedMode" responseBufferLimit="4194304" /> <add name="AXD-ISAPI-2.0-64" path="*.axd" verb="GET,HEAD,POST,DEBUG" type="" modules="IsapiModule" scriptProcessor="%windir%\Microsoft.NET\Framework64\v2.0.50727\aspnet_isapi.dll" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="classicMode,runtimeVersionv2.0,bitness64" responseBufferLimit="0" /> <add name="PageHandlerFactory-ISAPI-2.0-64" path="*.aspx" verb="GET,HEAD,POST,DEBUG" type="" modules="IsapiModule" scriptProcessor="%windir%\Microsoft.NET\Framework64\v2.0.50727\aspnet_isapi.dll" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="classicMode,runtimeVersionv2.0,bitness64" responseBufferLimit="0" /> <add name="SimpleHandlerFactory-ISAPI-2.0-64" path="*.ashx" verb="GET,HEAD,POST,DEBUG" type="" modules="IsapiModule" scriptProcessor="%windir%\Microsoft.NET\Framework64\v2.0.50727\aspnet_isapi.dll" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="classicMode,runtimeVersionv2.0,bitness64" responseBufferLimit="0" /> <add name="WebServiceHandlerFactory-ISAPI-2.0-64" path="*.asmx" verb="GET,HEAD,POST,DEBUG" type="" modules="IsapiModule" scriptProcessor="%windir%\Microsoft.NET\Framework64\v2.0.50727\aspnet_isapi.dll" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="classicMode,runtimeVersionv2.0,bitness64" responseBufferLimit="0" /> <add name="HttpRemotingHandlerFactory-rem-ISAPI-2.0-64" path="*.rem" verb="GET,HEAD,POST,DEBUG" type="" modules="IsapiModule" scriptProcessor="%windir%\Microsoft.NET\Framework64\v2.0.50727\aspnet_isapi.dll" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="classicMode,runtimeVersionv2.0,bitness64" responseBufferLimit="0" /> <add name="HttpRemotingHandlerFactory-soap-ISAPI-2.0-64" path="*.soap" verb="GET,HEAD,POST,DEBUG" type="" modules="IsapiModule" scriptProcessor="%windir%\Microsoft.NET\Framework64\v2.0.50727\aspnet_isapi.dll" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="classicMode,runtimeVersionv2.0,bitness64" responseBufferLimit="0" /> <add name="AXD-ISAPI-2.0" path="*.axd" verb="GET,HEAD,POST,DEBUG" type="" modules="IsapiModule" scriptProcessor="%windir%\Microsoft.NET\Framework\v2.0.50727\aspnet_isapi.dll" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="classicMode,runtimeVersionv2.0,bitness32" responseBufferLimit="0" /> <add name="PageHandlerFactory-ISAPI-2.0" path="*.aspx" verb="GET,HEAD,POST,DEBUG" type="" modules="IsapiModule" scriptProcessor="%windir%\Microsoft.NET\Framework\v2.0.50727\aspnet_isapi.dll" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="classicMode,runtimeVersionv2.0,bitness32" responseBufferLimit="0" /> <add name="SimpleHandlerFactory-ISAPI-2.0" path="*.ashx" verb="GET,HEAD,POST,DEBUG" type="" modules="IsapiModule" scriptProcessor="%windir%\Microsoft.NET\Framework\v2.0.50727\aspnet_isapi.dll" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="classicMode,runtimeVersionv2.0,bitness32" responseBufferLimit="0" /> <add name="WebServiceHandlerFactory-ISAPI-2.0" path="*.asmx" verb="GET,HEAD,POST,DEBUG" type="" modules="IsapiModule" scriptProcessor="%windir%\Microsoft.NET\Framework\v2.0.50727\aspnet_isapi.dll" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="classicMode,runtimeVersionv2.0,bitness32" responseBufferLimit="0" /> <add name="HttpRemotingHandlerFactory-rem-ISAPI-2.0" path="*.rem" verb="GET,HEAD,POST,DEBUG" type="" modules="IsapiModule" scriptProcessor="%windir%\Microsoft.NET\Framework\v2.0.50727\aspnet_isapi.dll" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="classicMode,runtimeVersionv2.0,bitness32" responseBufferLimit="0" /> <add name="HttpRemotingHandlerFactory-soap-ISAPI-2.0" path="*.soap" verb="GET,HEAD,POST,DEBUG" type="" modules="IsapiModule" scriptProcessor="%windir%\Microsoft.NET\Framework\v2.0.50727\aspnet_isapi.dll" resourceType="Unspecified" requireAccess="Script" allowPathInfo="false" preCondition="classicMode,runtimeVersionv2.0,bitness32" responseBufferLimit="0" /> <add name="CGI-exe" path="*.exe" verb="*" type="" modules="CgiModule" scriptProcessor="" resourceType="File" requireAccess="Execute" allowPathInfo="true" preCondition="" responseBufferLimit="4194304" /> <add name="TRACEVerbHandler" path="*" verb="TRACE" type="" modules="ProtocolSupportModule" scriptProcessor="" resourceType="Unspecified" requireAccess="None" allowPathInfo="false" preCondition="" responseBufferLimit="4194304" /> <add name="OPTIONSVerbHandler" path="*" verb="OPTIONS" type="" modules="ProtocolSupportModule" scriptProcessor="" resourceType="Unspecified" requireAccess="None" allowPathInfo="false" preCondition="" responseBufferLimit="4194304" /> <add name="StaticFile" path="*" verb="*" type="" modules="StaticFileModule,DefaultDocumentModule,DirectoryListingModule" scriptProcessor="" resourceType="Either" requireAccess="Read" allowPathInfo="false" preCondition="" responseBufferLimit="4194304" /> <add name="WILDCARD MAPPING 32 BIT" path="*" verb="*" type="" modules="IsapiModule" scriptProcessor="%windir%\Microsoft.NET\Framework\v2.0.50727\aspnet_isapi.dll" resourceType="Unspecified" requireAccess="None" allowPathInfo="false" preCondition="classicMode,runtimeVersionv2.0,bitness32" responseBufferLimit="4194304" /> </handlers>

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• Vagrant ssh fails with VirtualBox

  - by lukewm

  vagrant up fails when it gets to the ssh part: myterminal$ vagrant up [default] VM already created. Booting if its not already running... [default] Running any VM customizations... [default] Clearing any previously set forwarded ports... [default] Forwarding ports... [default] -- ssh: 22 => 2222 (adapter 1) [default] -- db2: 30003 => 30003 (adapter 1) [default] Cleaning previously set shared folders... [default] Creating shared folders metadata... [default] Booting VM... [default] Waiting for VM to boot. This can take a few minutes. [default] Failed to connect to VM! Failed to connect to VM via SSH. Please verify the VM successfully booted by looking at the VirtualBox GUI. Then when I subsequently try and connect using vagrant ssh or vagrant reload or similar, I get this: myterminal$ vagrant reload [default] Attempting graceful shutdown of linux... SSH connection was refused! This usually happens if the VM failed to boot properly. Some steps to try to fix this: First, try reloading your VM with `vagrant reload`, since a simple restart sometimes fixes things. If that doesn't work, destroy your VM and recreate it with a `vagrant destroy` followed by a `vagrant up`. If that doesn't work, contact a Vagrant maintainer (support channels listed on the website) for more assistance. Please help! I'm really stumped. Kind regards, Luke

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• AsteriskNow Migration / Shared Extension Space

  - by Aaron C. de Bruyn

  I am testing the possibility of migrating from an old Avaya phone system to AsteriskNow. The migration would cover several hundred phones--but spread out over several years. (Management wants to move buildings to the new phone system one by one as cables get cut or time permits.) Two other directive is that extensions must not change and they want a GUI that other admins (non-Linux geeks) can manage. They currently use 9XXX for all extensions. We linked the Avaya and Asterisk box via PRI card and they both are communicating. From the Avaya side, if we move (for example) extension 9001 to Asterisk, we forward the call over the PRI to the AsteriskNow box and the SIP phone rings. In AsteriskNow we have an outgoing rule '_9XXX' that routes all 4-digit extensions starting with 9 back to Avaya. Here's the trouble. Dialing 9001 (the extension moved over to AsteriskNow) causes the call to be routed out the PRI to the Avaya box, then the Avaya box routes the call back to Asterisk, and Asterisk routes it to the SIP phone. As we get more and more users switched over, it will use up more and more channels over the PRI card. Is there a way I can ask Asterisk to check it's local extensions first--then forward off to the Avaya system if it starts with '_9XXX'? (I know how I can do it when editing the raw config files, I'm just looking for a way to do it in the GUI so other admins can manage it if necessary.) As a last-ditch plan, I know I can specifically add '_9001' as an outgoing call rule and sent it directly to extension 9001--but I'd really hate to do that for several hundred phones

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• "Modern" Ethernet over coax

  - by Electrons_Ahoy

  So, I've just bought a house. It's reasonably new - built in the early '00s. One of the features that got built in was a cable TV drop in every room. The cabling is gorgeous - there's even a wiring cabinet of sorts in a closet where the cables all tie together to the splitter to the outside line. Of course, my problem is that I only own the one TV. I do, however, own a few computers. What I would love to be able to do is drop a switch in the wiring closet and run 100/1000BASE-T ethernet over the coax in the walls I wouldn't otherwise be using. My fantasy would be if you could get some kind of adapter-plug-thing that would take a coax plug on one side and a cat5/RJ45 plug on the other. Had anyone else done this? Any suggestions? (There are a few other options that suggest themselves - first, I could just use the existing cabling channels and re-run cat5 or 6 through the walls. While tempting, that sounds like more work than I really want to put in, so I'm calling that Plan B. Also, I could just scare up a mess of old 10BASE2 cards and run the house on thinnet, all mid-90s style. While I think I'd get major style points for that, I don't think I can get a 10BASE2 adapter for the new laptop. Also, I have all these super-snazzy gigabit adaptors I'd like to be using. And so forth.)

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• Strange performance issue with Dell R7610 and LSI 2208 RAID controller

  - by GregC

  Connecting controller to any of the three PCIe x16 slots yield choppy read performance around 750 MB/sec Lowly PCIe x4 slot yields steady 1.2 GB/sec read Given same files, same Windows Server 2008 R2 OS, same RAID6 24-disk Seagate ES.2 3TB array on LSI 9286-8e, same Dell R7610 Precision Workstation with A03 BIOS, same W5000 graphics card (no other cards), same settings etc. I see super-low CPU utilization in both cases. SiSoft Sandra reports x8 at 5GT/sec in x16 slot, and x4 at 5GT/sec in x4 slot, as expected. I'd like to be able to rely on the sheer speed of x16 slots. What gives? What can I try? Any ideas? Please assist Cross-posted from http://en.community.dell.com/support-forums/desktop/f/3514/t/19526990.aspx Follow-up information We did some more performance testing with reading from 8 SSDs, connected directly (without an expander chip). This means that both SAS cables were utilized. We saw nearly double performance, but it varied from run to run: {2.0, 1.8, 1.6, and 1.4 GB/sec were observed, then performance jumped back up to 2.0}. The SSD RAID0 tests were conducted in a x16 PCIe slot, all other variables kept the same. It seems to me that we were getting double the performance of HDD-based RAID6 array. Just for reference: maximum possible read burst speed over single channel of SAS 6Gb/sec is 570 MB/sec due to 8b/10b encoding and protocol limitations (SAS cable provides four such channels).

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• How do I fix this Windows 7 wireless connectivity issue?

  - by Charles Randall

  I have a laptop with an Intel Wireless Centrino 6300 module. Recently, the machine has stopped properly connecting to my wireless router. It will get stuck in a loop of connecting, then disconnecting and reconnecting. While connected, it will simply say "No Internet Access." Running inSSIDer 2.0, it shows my network jumping around between two channels -- I know this isn't the case, because I've set my router to sit on one single channel. My MacBook Pro, Boxee Box, PS3, and Xbox 360 all connect fine to the wireless and have no problems at all. I know it's not the wireless module, as I bought a second one recently assuming the first had died -- but I get the same behavior with both. Sometimes, I can fix the issue temporarily by deleting the network (Using the Manage Wireless Networks page), and then re-adding it (via standard wireless methods). Then it will work for a few days. But inevitably the problem comes back, and now the laptop simply won't connect to the wireless at all, even if I take steps that usually work. Since I've ruled out the hardware, and it's unlikely some kind of interference issue (because I would expect to see it on any multitude of other devices), I would think at this point that it's a problem with Windows itself. One thing that might be a hint, even though I delete the network, when I add it again, it's always listed as "Wireless Network Connection 2" even though there isn't another in the list.

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• Xbox360 Universal Media Remote - out of sync?

  - by Traveling Tech Guy

  Hi, I have the Universal Media Remote from Microsoft, which was included with my HD-DVD package. I've been using it for over a year to watch videos/DVDs on my Xbox360 and it saved me the hassle of navigating with the game controller (which turns itself off every 5 minutes).All of a sudden (it didn't fall or suffer any severe trauma), it does not communicate with the Xbox anymore: it is on, I replaced batteries several times, but the Xbox does not respond to commands. The TV does - volume, channels, etc. - but I need the Xbox functionality.As far as I can see, there's no way to sync the remote with the Xbox - it lacks that small sync button that the game controllers have.I called Microsoft Support and spoke for an hour to someone who, I guess didn't know what to do at all. Bottom line - since it's been over a year, they won't fix/replace it - I have to get a new one.Before I do (if I do), I need to know if there's anything I can do with the existing remote, and will I have the same problem with a new one (i.e. the problem is with the Xbox itself)? Thanks!

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• Troubleshooting wireless connection problem / site survey?

  - by johnnyb10

  I just started in the IT department of a small company (200 users) and it's clear that one of the main problems that is driving everyone crazy is the spotty nature of the wireless connectivity throughout the office, particularly in certain conference rooms. This is a huge problem because the connection often drops during important presentations to clients. I was hired to help ease the load on the existing IT admin, who has done a great job, but is overloaded with many other tasks to deal with. So I would like to try to help out with this wireless issue. I am looking for advice on the best way to solve this problem--a realistic troubleshooting methodology that does not require me to spend any money. So far, I've experimented with Ekahau Heat Mapper, which is free and helps create a site survey. But I'm not exactly sure what I'm looking for or if there are other programs/tools/methods I should try as well. Any advice would be greatly appreciated. [Some background: The wireless setup consists of an HP ProCurve Mobility MSM (710?) controller that controls 10 access points throughout the building. There are three virtual wireless networks configured on the controller: one seems to be a default that cannot be changed, one is for internal employees and authenticates via Active Directory, and the third is a guest network for visitors. When I use HeatMapper, these show up as three different SSIDs, with different MAC addresses, all on the same channel. At first I thought maybe this would cause interference, but this seems to be the way the controller works;apparently, it automatically configures the channels to avoid interference from the other APs on the network.]

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• How to direct reverse proxy requests using wildcard vhosts

  - by HonoredMule

  I'm interested in running a reverse proxy with 2-3 virtual machines behind it. Each internal server will run multiple virtual hosts, and rather than manually configuring each individual vhost on the proxy (a variety of vhosts come and go too often for this to be practical), I would like to use something which can employ pattern matching in a sequential order to find the appropriate back-end server. For example: Server 1: *.dev.mysite.com Server 2: *.stage.mysite.com Server 3: *.mysite.com, dev.mysite.com, stage.mysite.com, mysite.com Server 4: * In the above configuration, task.dev.mysite.com would go to Server 1, dev.mysite.com would go to Server 3, yoursite.stage.mysite.com to Server 2, www.mysite.com to Server 3, and yoursite.com to Server 4. I've looked into using Squid, Varnish, and nginx so far. I have my opinions regarding their respective desirability and general suitability, but it's not readily apparent if any of them can handle dynamic server selection in this manner and not require per-vhost configuration. Apache on the other hand can do this handily and simply, but otherwise (aside from being well-known and familiar) seems very poorly suited to the partly-performance-serving task. Performance isn't actually a major concern yet, but it seems foolish to use Apache if another system will perform far better and can also handle the desired 'hands-free' configuration. But so is frequently having to adjust the gateway for all production services and risk network-wide outage...and so also is setting oneself up for longer downtime later if Apache becomes a too-small bottleneck. Which of these (or other) reverse proxies can do it/would do it best? And maybe I should post this as a separate question, but if Apache is the only practical option, how safe/reliable/predictable is apache-mpm-event in apache2.2 (Ubuntu 12.04.1) particularly for a dedicated reverse proxy? As I understand it the Event MPM was declared "safe" as of 2.4 but it's unclear whether reaching stability in 2.4 has any implications for the older (2.2) versions available in official/stable package channels of various distros.

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• Handheld Linux device can't see one wireless network

  - by Nathan

  I'm using a Nokia N810 running OS 2008 (version 5.2008.43-7; should be the latest). It can see networks up and down the street in my neighborhood and can connect to mine using WEP. I can also connect to free networks at restaurants and the like. When I bring it into work, it can't see a wireless network ("No connections available"). When I use netstumbler on my laptop I can see a list of several essids showing green connectivity for the network. I know that the network has its essid broadcast, and I know that it's unsecured. When I run iwlist wlan0 scan, I see several APs with no essid, but I don't see anything with an essid set. I have verified using iwlist that my hardware supports the correct channels and speeds. I know this isn't a Nokia/mobile forum, but it's running what's basically a Debian kernel. Any suggestions on what to do in this case? I'm really frustrated by this. Thanks, Nathan

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• Downmix ALL SYSTEM audio to mono - Windows 7

  - by Mike K.

  I'm deaf in one ear and want to use my headphones when playing a game and talking with my friends on Skype/TS/Mumble/etc while also sometimes listening to music. I need ALL my system audio to be downmixed to mono so that my ONE hearing ear gets ALL audio channels instead of split stereo audio. No, none of the other similar questions on superuser have a solution. My headphone properties does not have a 'Mono' option, I don't have a 'Headphone Virtualization' option, and my Realtek HD audio driver software doesn't have these options either (driver was updated 11/14/2012). Don't even talk about setting the balance of one side of the headphones to 0. You're not paying attention if you suggest that. JACK and Virtual Audio Cable didn't work. It's possible I configured them wrong, but I followed the steps I found in related questions and still got split stereo out. TL;DR I need a viable, working, software solution (I say software because I have a USB headset) for forcing ALL system audio to mono so that I can hear literally everything through the one earpiece. Thanks!

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• Is dual-channel RAM operation independent for each bank?

  - by user553702

  For dual-channel usage of DDR3 SDRAM, what happens if one bank has DIMMs in both channels but the other bank has only one DIMM in one channel? Will the bank with the paired DIMMs operate at the dual-channel rate while the bank with the unpaired DIMM operates at the single-channel rate? Or does having a bank with an unpaired DIMM force all of the RAM to operate as single-channel? For example, if I initially have only one bank populated with paired 4GB sticks operating as dual-channel, what happens if I then add a single 8GB stick to the other channel leaving the last DIMM slot empty? Will this stop the 4GB sticks from being dual-channel? In addition, what happens if each bank has DIMMs of different clock speeds? Does each dual-channel bank operate at an independent speed, or does all of the RAM operate at the slowest DIMM's speed? For example, in the above scenario, what would happen if the 8GB stick I added is slower than the original 4GB sticks in the other bank? Will the (paired) 4GB sticks then operate at a slower speed than before?

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• Would anyone tell me how to fetch the media:thumb element's attribute from a json feed?

  - by ash

  I made a yahoo pipe that pulls up the atoms as json format; however, I can fetch and display all the elements in my html page except for the element's attribute. Would anyone tell me how to fetch the media:thumb element's attribute from a json feed? I am pasting the html page's code with javascript. If you save the html page and then view it in browser, you will see that all the necessary elements get output at html page except for the media:thumb as I cannot display the attribute of media:thumb when the feed is formatted as json. I am also pasting the some portion of the json feed so that you can have an idea what i am talking about. Please tell me how to retrieve attribute from media:thumb element of a json feed by using plain javascript but no server side code or javascript library. Thank you. function getFeed(feed){ var newScript = document.createElement('script'); newScript.type = 'text/javascript'; newScript.src = 'http://pipes.yahoo.com/pipes/pipe.run?_id=40616620df99780bceb3fe923cecd216&_render=json&_callback=piper'; document.getElementsByTagName("head")[0].appendChild(newScript); } function piper(feed){ var tmp=''; for (var i=0; i'; tmp+=feed.value.items[i].title+''; tmp+=feed.value.items[i].author.name+''; tmp+=feed.value.items[i].published+''; if (feed.value.items[i].description) { tmp+=feed.value.items[i].description+''; } tmp+='<hr>'; } document.getElementById('rssLayer').innerHTML=tmp; } </script> bchnbc .............................................................. Some portion of the json feed that gets generated by yahoo pipe .............................................................. piper({"count":2,"value":{"title":"myPipe","description":"Pipes Output","link":"http:\/\/pipes.yahoo.com\/pipes\/pipe.info?_id=f7f4175d493cf1171aecbd3268fea5ee","pubDate":"Fri, 02 Apr 2010 17:59:22 -0700","generator":"http:\/\/pipes.yahoo.com\/pipes\/","callback":"piper", "items": [{ "rights":"Attribution - Noncommercial - No Derivative Works", "link":"http:\/\/vodo.net\/mixtape1", "y:id":{"value":null,"permalink":"true"}, "content":{"content":"We're proud to be releasing this first VODO MIXTAPE. Actual tape might be a thing of the past, but before P2P, mixtapes were the most popular way of sharing popular culture the world had known -- and once called the 'most widely practiced American art form'. We want to resuscitate the spirit of the mixtape for this VODO MIXTAPE series: compilations of our favourite shorts, the weird, the wild and the wonky, all brought together in a temporary and uncomfortable company.","type":"text"}, "author": {"name":"Various"}, "description":"We're proud to be releasing this first VODO MIXTAPE. Actual tape might be a thing of the past, but before P2P, mixtapes were the most popular way of sharing popular culture the world had known -- and once called the 'most widely practiced American art form'. We want to resuscitate the spirit of the mixtape for this VODO MIXTAPE series: compilations of our favourite shorts, the weird, the wild and the wonky, all brought together in a temporary and uncomfortable company.", "media:thumbnail": { "url":"http:\/\/vodo.net\/\/thumbnails\/Mixtape1.jpg" }, "published":"2010-03-08-09:20:20 PM", "format": { "audio_bitrate":null, "width":"608", "xmlns":"http:\/\/xmlns.transmission.cc\/FileFormat", "channels":"2", "samplerate":"44100.0", "duration":"3092.36", "height":"352", "size":"733925376.0", "framerate":"25.0", "audio_codec":"mp3", "video_bitrate":"1898.0", "video_codec":"XVID", "pixel_aspect_ratio":"16:9" }, "y:title":"Mixtape #1: VODO's favourite short films", "title":"Mixtape #1: VODO's favourite short films", "id":null, "pubDate":"2010-03-08-09:20:20 PM", "y:published":{"hour":"3","timezone":"UTC","second":"0","month":"4","minute":"10","utime":"1270264200","day":"3","day_of_week":"6","year":"2010" }}, {"rights":"Attribution - Noncommercial - No Derivative Works","link":"http:\/\/vodo.net\/gilbert","y:id":{"value":"cd6584e06ea4ce7fcd34172f4bbd919e295f8680","permalink":"true"},"content":{"content":"A documentary short about Gilbert, the Beacon Hill \"town crier.\" For the last 9 years, since losing his job and becoming homeless, Gilbert has delivered the weather, sports, and breaking headlines from his spot on the Boston Common. Music (used with permission) in this piece is called \"Blue Bicycle\" by Dusseldorf-based pianist \/ composer Volker Bertelmann also known as Hauschka. Artistic Statement: This is the first in a series of profiles of people who I think are interesting, and who I see on almost a daily basis. I don't want to limit the series to people who live \"on the fringe,\" but it would be appropriate to say that most of the people I interview are eclectic, eccentric, and just a little bit unique. The art is in the viewing - but I hope to turn my lens on individuals that don't always color in the lines, whether they can help it or not.","type":"text"},"author":{"name":"Nathaniel Hansen"},"description":"A documentary short about Gilbert, the Beacon Hill \"town crier.\" For the last 9 years, since losing his job and becoming homeless, Gilbert has delivered the weather, sports, and breaking headlines from his spot on the Boston Common. Music (used with permission) in this piece is called \"Blue Bicycle\" by Dusseldorf-based pianist \/ composer Volker Bertelmann also known as Hauschka. Artistic Statement: This is the first in a series of profiles of people who I think are interesting, and who I see on almost a daily basis. I don't want to limit the series to people who live \"on the fringe,\" but it would be appropriate to say that most of the people I interview are eclectic, eccentric, and just a little bit unique. The art is in the viewing - but I hope to turn my lens on individuals that don't always color in the lines, whether they can help it or not.","media:thumbnail":{"url":"http:\/\/vodo.net\/\/thumbnails\/gilbert.jpeg"},"published":"2010-03-03-10:37:05 AM","format":{"audio_bitrate":null,"width":"624","xmlns":"http:\/\/xmlns.transmission.cc\/FileFormat","channels":"2","samplerate":null,"duration":"373.673","height":"352","size":"123321266.0","framerate":null,"audio_codec":"mp3","video_bitrate":null,"video_codec":"XVID","pixel_aspect_ratio":"16:9"},"y:title":"Gilbert","title":"Gilbert","id":"cd6584e06ea4ce7fcd34172f4bbd919e295f8680","pubDate":"2010-03-03-10:37:05 AM","y:published":{"hour":"3","timezone":"UTC","second":"0","month":"4","minute":"10","utime":"1270264200","day":"3","day_of_week":"6","year":"2010" }} ] }})

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• Building a Media Center PC with Comcast Cable...?

  - by Rob

  Alright - so this might be a stupid question but I've never been all that much into TV. I currently have Comcast cable. I've just got the 'basic' 2-60 package or whatever; I've just always plugged the cable into the back of my TV. I've never had a cable box. Recently, Comcast has been pulling channels off of my line-up. Most recently, the stole the TV Guide channel from me. I'm told this is part of a push to get customers to switch to their digital line-up. But, I'm also told it requires some sort of digital receiver for each TV you've got. I don't want to buy a bunch of these digital receivers and I don't want to pay the monthly rental fee...but I have heard of how awesome media center PCs are and some really cool things they can do. And, I've got loads of PC parts sitting around. So, can someone guide me through this a bit? Are there computer video cards or TV tuners that are going to work with Comcast's digital cable? What kind of price range are we looking at?

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• RAID Volume is no longer showing in Raid Controller BIOS and in Windows

  - by Gordon

  Hi all, I have installed some critical Windows Updates yesterday and now my external RAID Volume no longer shows in Windows Vista x64. All updates went through successfully. For their description, I cannot see how they should relate to the issue, but this is the only change that happened, so who knows. Anyway, here is the details: I have an external eSata enclosure that is running on a SiI4726 controller. I can connect to the controller with it's management utility from the computer the enclosure is connected to. The three drives in the enclosure show up as JBODs. I had those drives configured to be one logical RAID5 drive. RAID management is done through a SiI3132 SoftRaid controller. The Raid Management Utility just shows empty channels where it usually shows the Raid Group. In the Windows Disk Manager, I can see an unknown unitialized device. This is fine according to the setup manual. What it doesn't show is my Raid drive. It's gone. Also, when booting Windows, the BIOS of the controller used to show the RAID volume before booting the OS. This is not happening anymore. Updating drivers and firmware did not help. I have made sure the drivers and firmware are compatible to each others. And like I said, it used to work before. Any clues?

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• Media Center setup won't complete for watching TV

  - by Robert

  I have a problem watching TV in Media Center. The TV constantly pauses 1/2 second then plays 1 second, pauses 1/2 second, plays 1 second - it is constant and does not vary. This problem occurs on all channels, live or recorded. The bottom 5th of the screen is solid green. I know the problem is Media Center because I can use Pinnacle's TVCenterPro and there is no skipping/pausing (and not green on bottom). I was using cable, and switched to DirecTV (satellite). Trying to do "Set up TV signal" in Media Center seems to be what broke it. I get an error "IR Hardware not detected." I can use the remote to "try again" - so the IR hardware works fine (Media Center's remote/sensor). I tried plugging the IR Blaster into both ports, and I tried a different USB port for the IR receiver. I can't complete the setup. Media Center was playing it okay before I tried to run setup. (I ran setup to try to do recording with Media Center.) Pinnacle PCTV 800i HD PCI card (coax cable from DirecTV tuner), ATI Radeon HD 3200 Graphics, Windows XP SP3 Media Center Edition, AMD Athlon Dual Core 2.5 GHz, 1.75 GB RAM.

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• ADSL to T1, Is it worth it for us?

  - by Jack Hickerson

  The company I work for has roughly 45-55 simultaneous users (local and remote/VPN) logged in at a given time. We currently subscribe to an ADSL connection but we have been experiencing slower upload/download speeds as our number of users increase. So, I have a few questions with regards to upgrading our connection to a t1 line. I am aware that the number of channels on a t1 line are much greater then that of our current ADSL connection, but I have heard that the number of active users on a t1 line should be no greater than ~30 for optimal performance. I would think this statement is dependent on what each user was using the connection for and could change depending on this variable. That being said, I have tried to break down how the line would be used in our organization based on our major departments: Sales (~60% of total users) - Everyday surfing, email, research, occasional streaming media Marketing (~15% of total users) - Heavy reliance on uploading/downloading, streaming media, file sharing Other (~25% of total users) - email, rare use of any connection intensive activities. I have considered keeping the ADSL for our local users and dedicating the t1 to our remote users (or vice versa) but the cost is significantly higher then what we had hoped for. All factors being equal (# of users, frequency of downloads/uploads from our current activities) Would you suspect a significant performance increase in making the transition to a t1 line from our current ADSL line? What are your thoughts or recommendations?

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• Error - "IR Hardware not detected" - but it's installed/working

  - by Robert

  I am trying to do: Settings-TV-Set up TV signal. During this process I am getting the error "IR Hardware not detected." With the remote, I can select the "try again" button (to re-detect) and it tries again, so the remote works. Plugging in the "IR blaster" doesn't change anything. (I wouldn't expect any difference, but I read a post which said you needed that. I will get Media Center to change channels if I can get that working - but first things first.) I was able to do the setup months ago when I had cable. and everything was fine. I just got DirecTV. (BTW - During the above process, Media Center detects the signal coming in on channel 3. Windows XP Media Center SP3. The TV Tuner card is a Pinnacle TCTV HD PCI. Everything - and I mean everything - has the latest firmware and drivers - as of 4 months ago when I fixed a different problem. So I DON"T WANT TO HEAR the standard answer to check drivers/firmware. THANK YOU.) Thanks for any help.

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• Alternative software for Pinnacle PCTV 100e

  - by Stijn Sanders

  I have a Pinnacle PCTV 100e external USB cable television receiver. I've been using Pinnacle's software that came with the card (TVCenter Pro) to record things at given times. Things I don't like is an extremely high CPU load, and that it doesn't seem to halt the screensaver from running when watching in full screen. Also, I was away the last two weeks, and the schedules went terribly bust. Some items were recorded hours before or after the actual scheduled time (and now I missed some shows), and some recurring schedules weren't converted into the next occurrence correctly! Is there good alternative software that would work with my PCTV 100e? (Preferalby cheap or free) I've tried VLC Player, which gets video, but no audio. I've tried MediaPortal, which crashes when trying to scan for channels. When I select a channel manually, the stored mpg has big errors in encoding and is also missing audio. There's VirtualDub, but that doesn't have ready-made scheduled-recording options. This I can conjure some scheduled scripts for, but I've noticed the sync gets awfully wrong after some time. I've tried Windows Media Center, but it doesn't seem to support the PCTV 100e.

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• Media Center setup won't complete for watching TV

  - by Robert

  I have a problem watching TV in Media Center. The TV constantly pauses 1/2 second then plays 1 second, pauses 1/2 second, plays 1 second - it is constant and does not vary. This problem occurs on all channels, live or recorded. The bottom 5th of the screen is solid green. I know the problem is Media Center because I can use Pinnacle's TVCenterPro to watch TV and there is no skipping/pausing (and not green on bottom). I was using cable, and switched to DirecTV (satellite). Trying to do "Set up TV signal" in Media Center seems to be what broke it. I get an error "IR Hardware not detected." I can use the remote to "try again" - so the IR hardware works fine (Media Center's remote/sensor). I tried plugging the IR Blaster into both ports, and I tried a different USB port for the IR receiver. I can't complete the setup. Media Center was playing TV okay (with the new DirecTV) before I tried to run setup. (I ran setup to try to do recording with Media Center.) Hardware/Software: Pinnacle PCTV 800i HD PCI card (coax cable from DirecTV tuner), ATI Radeon HD 3200 Graphics, Windows XP SP3 Media Center Edition, AMD Athlon Dual Core 2.5 GHz, 1.75 GB RAM.

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• hard drive recognized by bios but not by windows

  - by tehgeekmeister

  I'm adding a new hard drive (A seagate ST31000340NS; I had links in here but I don't have enough reputation to post them. Interestingly, the bios recognizes it as a ST31000340AS, but it was bought as the other number...) to a friend's hp pavilion d4650e (mobo specs; google the model if you want the rest of the info, can't do more than one link.). Have had a hell of a time with it. Finally figured out that the hard drive needed a jumper set to limit the speed to 1.5gbps so the mobo would recognize it, and the bios DOES recognize it now. But not windows (using windows 7), using add new hardware or diskmgmt.msc. According to my friend, who was at the computer when it first booted after adding the jumper, a new hardware found dealio popped up saying something about raid, but I can't provide more info then that since I didn't see it. Ubuntu livecd recognized the drive before we changed the jumper. Haven't checked since then. XP didn't recognize it, that's the OS we started with. Upgraded to 7 hoping it might fix the problem. The only other info I can think of that might be immediately relevant is that the drive is plugged into the fifth sata channel, and the first channel is empty. Is this a problem? I assume not, because the two other drives (in a raid 0) and the cd and dvd drives are also on channels past the first one, and are recognized. Ask questions and I'll update with info!

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• Wireless to Wireless Transfer Slow on a Linksys WRT54GL

  - by Kyle Brandt

  The Situation: When I try to transfer a file from one computer to another that are both connected via wireless on a WRT54GL (in a office) with dd-wrt firmware I often get bad speeds. In generally they average around 100 kilobytes a second. Either computer can download via wireless from the Internet at at about 2 megabytes a second. The speed is slow with the transfer of one large file. There are about 20 other wireless networks that the computers can see, so there is a lot of noise, but I don't have the equipment to really monitor the frequencies well. But that still seems pretty slow. I thought maybe it was the transmit on each card, but even when they are 5 feet away with a line of sight I still get these speeds. According to Linux both cards are operating at 54g. My Questions: Is this normal for this sort of consumer level wireless equipment? Anything I can do to improve it? why is wireless to wireless transfer slow when everything else isn't? Whats steps might I take to figure out what is happening? For example, are lots of packets not making to the access point requiring retransmissions? Above all, I want to find out what the problem actually is. This may seem odd, but at this point I am more interested in understanding what the problem is than fixing it. What I have tried: I have tried messing with lots of settings. Different channels, xmit power, G-Only, none of which has made anything any better. I've also tried upgrading to newer dd-wrt firmware version and doing a reset to wipe out the settings.

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