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  • What are some good hosted issue tracking systems for non-developers?

    - by Knox
    This question is similar to Good Open Source issue tracking systems for non-developers but in our case, we would prefer a hosted solution. The users are end-users, on the low end of computer literate, non developers. We have around 5 support people and 50 or so end users. We are interested in simple issue tracking, like a printer being down, as opposed to project or bug tracking. Email integration is desired.

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  • attach / detach mssql 2008 sql server manager [SOLVED]

    - by Tillebeck
    An external consult wrote a guide on how to copy a database. Step two was detach the database using Sql Server Manager. After the detach the database was not visible in the SQL Server Manager... Not much to do but write a mail to the service provider asking to have the database attached again. The service porviders answer: Not posisble to attach again since the SQL Server security has been violated". Rolling back to last backup is not the option I want to use. Can any one give feedback if this seems logic and reasonable to assume that a detached database in a SQL Server 2008 accessed through SQL Server Manager cannot be reattached. It was done by rightclicking the database and choosing detach. -- update -- Based on the comments below I update the question with the server setup. There are two dedicated servers: srv1: Web server with remote desktop and an Sql Server Manager srv2: Sql server that can be accessed through the Sql Server Manager on the web server -- update2 -- After a restart of the server the DBA could suddenly do the attachment of the database. And I guess that after the restart it was a simple task. So all of your answer were rigth! It seems that I can only mark one as a correct answer so I marked the first answer correct. But all are correct answer. Thanks a lot. Without posting the link to this thread then we might had so suffer while watching our database beeing restored by a backup :-) Thanks a lot. BR. Anders

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  • Tomcat6 host-manager

    - by Tom
    Halo Gurus I have a problem with setting a new hosts in Tomcat6 host-manager application. Host-manager application works very well. Everything works. But when restart the server, all settings are lost. I have to everything set up again. 1.I start Tomcat6 host-manager http://localhost:8080/host-manager/html 2.Set up Hosts 3.Everything works 4.Restart server /sbin/service restart tomcat6 6.The settings are lost. There are not Hosts. I have to all set up again. goto 1 note: I use CentOS5 and Tomcat6 Thanks a lot Tom

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  • Suggestion to change my Laptop RAM DDR3

    - by SP Gounder
    My Vaio VPCEA1BGN has Memory Type: DDR3 [2GB] PC3-10600 DDR3 [1GB] PC3-8500, DDR3 (non-ECC). There is no extra free slot now. I am planning to change one ram to 4GB. which one RAM i should remove now. I am still confused over the ECC types. Any suggestion while i am buying the ram?. I am looking into Corsair or Transcend. Maximum It can hold 8GB [2*4GB] The Crucial scan tool gave the Report as: http://www.crucial.com/systemscanner/viewscanbyid.aspx?id=28AC5F1531D926C3 I am using Win7 Professional 64Bit.

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  • What is the best answer for: "my Internet is not working"?

    - by Maciek Sawicki
    Hi, I look for work in IT Support. One of interview questions is: what would you first say if user call You and tell my Internet is not working? I think about it a lot and still don't know what is correct answerer nor what answer my future employer expects. My choice would be something like: What part of Internet? (but more polite). For example I could ask for opening web page that works on my PC. Please give only serious answers. If You want BOFH or "The website is down" style answers I can create separate question for that.

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  • What is the best answer for: "my Internet is not working"?

    - by Maciek Sawicki
    Hi, I look for work in IT Support. One of interview questions is: what would you first say if user call You and tell my Internet is not working? I think about it a lot and still don't know what is correct answerer nor what answer my future employer expects. My choice would be something like: What part of Internet? (but more polite). For example I could ask for opening web page that works on my PC. Please give only serious answers. If You want BOFH or "The website is down" style answers I can create separate question for that.

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  • How do I send email in plain text rather than HTML in my email client?

    - by JS Bangs
    For various reasons, I often have to help friends and family to send email in plain text rather than HTML. However, many of them use email clients that I'm not familiar with, forcing me to search the internet, read help files, or click randomly through dialogs looking for the setting. I've often wished there was a single page that included instructions for changing this setting for every popular email client. So let's make one. Write instructions for changing email settings from plain text to HTML in your preferred email client below. If someone else has already done so, please upvote their description so that the most used email clients rise to the top. (For obvious reasons, there won't be an "accepted answer" for this question. I'll set this question to community wiki after a few days.)

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  • How to avoid maximum Workgroup Manager connections in Mac OS X Server 10.6

    - by Stephan
    Is there a limit on the Mac OS X Server (10.6) Workgroup Manager in respect to concurrent connections to a server? I have an OS X server up and running and Open Directory configured but I am not able to log in remotely as I get the message the maximum number of connections for Workgroup Manager is already reached and I should wait for a user to disconnect. Even after a restart I get this message remotely. However, locally on the server I can start Workgroup Manager without any issues. It always lets me connect. Any advice what I need to do to make Workgroup Manager work from a remote location? I could not find any max connection setting in Server-Admin and nothing in the slapd log files. The server license says unlimited so I am quite sure it should not be a regular error message that indicates to me I should upgrade.

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  • Spiceworks versus Request Tracker?

    - by dmackey
    We currently utilize Request Tracker for help desk ticketing, we utilize Spiceworks for asset inventorying. I am pondering whether it might be worthwhile to move from RT to Spiceworks for help desk as well. Has anyone used both systems and can provide some insight into any benefits/problems with either system? Or has general philosophical reasons why one should use one solution over the other? Of course, RT is open source and Spiceworks is not - and usually this would be a major item for me - but since Spiceworks is free and takes community involvement fairly actively its not as major of a concern for me (personally).

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  • Looking for a simple Ticket Management Software

    - by waszkiewicz
    I'm looking for a good, free ticket management software that could be accessible from everywhere. The company is small (10 people) and the first goal is to have a database and to follow important incidents, even if someone is out of office. I tried OTRS, very nice but I suppose a bit complicated for some of our developers. Thanks for your suggestions. EDIT: I forgot to write that the platform is Windows for all users.

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  • Can I get all active directory passwords in clear text using reversible encryption?

    - by christian123
    EDIT: Can anybody actually answer the question? Thanks, I don't need no audit trail, I WILL know all the passwords and users can't change them and I will continue to do so. This is not for hacking! We recently migrated away from a old and rusty Linux/Samba domain to an active directory. We had a custom little interface to manage accounts there. It always stored the passwords of all users and all service accounts in cleartext in a secure location (Of course, many of you will certainly not think of this a being secure, but without real exploits nobody could read that) and disabled password changing on the samba domain controller. In addition, no user can ever select his own passwords, we create them using pwgen. We don't change them every 40 days or so, but only every 2 years to reward employees for really learning them and NOT writing them down. We need the passwords to e.g. go into user accounts and modify settings that are too complicated for group policies or to help users. These might certainly be controversial policies, but I want to continue them on AD. Now I save new accounts and their PWGEN-generated (pwgen creates nice sounding random words with nice amounts of vowels, consonants and numbers) manually into the old text-file that the old scripts used to maintain automatically. How can I get this functionality back in AD? I see that there is "reversible encryption" in AD accounts, probably for challenge response authentication systems that need the cleartext password stored on the server. Is there a script that displays all these passwords? That would be great. (Again: I trust my DC not to be compromised.) Or can I have a plugin into AD users&computers that gets a notification of every new password and stores it into a file? On clients that is possible with GINA-dlls, they can get notified about passwords and get the cleartext.

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  • Windows Task Manager Crashes Every Time It's Opened. Solutions?

    - by Winston
    I got the following report: Problem signature: Problem Event Name: APPCRASH Application Name: taskmgr.exe Application Version: 6.1.7600.16385 Application Timestamp: 4a5bc3ee Fault Module Name: hostv32.dll Fault Module Version: 0.0.0.0 Fault Module Timestamp: 4c5c027d Exception Code: c0000005 Exception Offset: 0000000000068b73 OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: bf4f Additional Information 2: bf4f79e8ecbde38b818b2c0e2771a379 Additional Information 3: d246 Additional Information 4: d2464c78aa97e6b203cd0fca121f9a58 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt Whenever I open the task manager, within one or two seconds it says that it has stopped working, and giving the above report. Anyone have solutions?

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  • Help desk software - specific feature needed

    - by LunchMoney
    I am having a hard time finding help desk software that allows for drop down hyperlink selection during ticket creation. The situation is that we do external support for client systems and connect via remotely anywhere or logmein. Right now we use a poorly modified php based system that has a customer drop down menu and then a site drop down list that is then parsed by a bit of java script which opens a url. What I am looking for is the ability to store customer site URL information in the database and during the creation of a ticket be able to select the customer name and then select the site there by placing the corresponding site URL in the ticket. The support tech will then be able to click on this link to access the customer's site. Has anyone used or seen help desk software with this feature?

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  • How to remove Excel List Manager?

    - by jdmuys
    I have a spreadsheet with columns set as using the List Manager. I want to remove the list manager. However, the "Remove List Manager" item in the "List" menu of the List toolbar is always disabled. I tried selecting a number of different set of cells in the list, to no avail. "Remove List Manager" stays stubbornly disabled (grayed out). What am I missing? I am using Excel 2008 version 12.1.5.

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  • Documenting Client Infrastructure

    - by Richard B
    Working on a new project, and need some documentation advice. I need to be able to document ~ 400 client sites to track assets, setup, hardware layout, network layout, etc. We want to have photos, maps, etc. wherever possible. We need this for a call center environment. Has anyone found any off the shelf software that performs this functionality, or are we on our own to develop the tools that we require?

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  • WordPress-based ticketing systems?

    - by CarlF
    I have been asked to set up a ticketing/help desk system for a small nonprofit. Our server runs Debian GNU/Linux. Because we already have WordPress installed and plan to exploit it heavily going forward, I'm wondering whether there are any WP-based ticketing systems. Obviously, it will simplify the admin's life to have less software installed on the server. Thanks.

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  • Firefox Task Manager [closed]

    - by chris Frisina
    CLOSED!??? I SPECIFICALLY said for OSX, and the previousquestionprovides answers for Windows and other addons are for older versions of FF, or do not answer the question. This is a specific question for OSX. Chrome has a built in task manager under "Tools" to look at the process within Chrome, extremely beneficial in locating a stuck page. What is the similar feature in firefox? I need to identify what is causing it to run slowly, and the addons they suggested dont work for OSX or are outdated, and Chrome's about:memory isn't recognizing FF FF Version 17.0, OSX version 10.8.2 Build 12C3006 How to get to Task Manager: Task Manager: THIS IS NOT A DUPLICATE OF: Possible Duplicate: “Task Manager” addon for Firefox?

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  • Task Manager always crashes within 1 or 2 seconds. Solutions?

    - by tallship
    This is the error report: Problem signature: Problem Event Name: APPCRASH Application Name: taskmgr.exe Application Version: 6.1.7600.16385 Application Timestamp: 4a5bc3ee Fault Module Name: hostv32.dll Fault Module Version: 0.0.0.0 Fault Module Timestamp: 4c5c027d Exception Code: c0000005 Exception Offset: 0000000000068b73 OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: bf4f Additional Information 2: bf4f79e8ecbde38b818b2c0e2771a379 Additional Information 3: d246 Additional Information 4: d2464c78aa97e6b203cd0fca121f9a58 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt Whenever I open the task manager, within a few seconds it crashes, saying it has stopped working with the above report. I took the fault module (hostv32.dll) and scanned it with avast but it found no threat. Any reason/solution to this problem? Thanks

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  • Can I use Veritias Storage Manager to provide HA storage using server-local storage?

    - by Paul
    I have a need to provide an high-availability ftp/http file repository. Upload will happne to one server, but the uploaded file must be immediately visisble on all other servers I can handle the failover of the servers themeselves using load balancers. But in the event of failure of one server, the other servers must see the same contents of the repository. Normally, I'd use a SAN for this, but in this case the data centre standards do not allow SAN/external storage - all storage will be local to the servers. Cam I use Veritas Storage Manager (or any other product) to manage mirroring hte contents between servers in this way? Or does that require a SAN? I couldn't tell either way from a quick look at the data sheets etc.

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  • How to prevent boot manager missing after cloning a win764 image using Ghost 2003?

    - by hirogen
    I am running ghost 2003 command -fdsp, but once we have cloned the image and restored it onto exactly the same make and model machine, we are force to run win7 setup and run a repair which fixes the boot menu, I want to prevent this requirement to fix the problem, any suggestions besides the obvious of using Windows AIK tools, new versions of ghost/clonzilla. I want to prevent the problem in the first place, it's 1 partition only, on a levano workstation m82 with UEFI and a 100mb system reserved partition. Windows Boot Manager screen and states: Windows failed to start. A recent hardware or software change might be the cause. To fix the problem: 1.Insert your Windows installation disc and restart your computer. 2.Choose your language settings, and then click "Next." 3.Click "Repair you computer." If you do not have this disc, contact your system administrator or computer manufacturer for assistance. Status: 0xc000000e

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  • Hyper-V Manager - Host Access During a Catastrophe

    - by LonnieBest
    How can I ensure that I can always have Hyper-V Manager access to a Hyper-V server, even in the event that the Active Directory Server is down (in a domain-login environment)? Background: The one that came before me, set up the company's servers as virtual machines on top of a host running Hyper-V Server 6.1 (7601) Service Pack 1. For managing Hyper-V, he installed Window 7 onto a virtual machine (run on the same host) with Hyper-V Manager installed. When the (virtual) Active Directory server (run on this same host) is rebooted, during that reboot, I'm unable to RDP into the Windows 7 virtual machine, and I'm therefore unable to access Hyper-V Manager when the Active Directory server is down. I suspect I can't login because I can't authenticate with the Active Directory Server. I'm going to install Hyper-V Manger onto some addition manager's workstations, but how can I ensure they'll have access in a catastrophe where Active Directory authentication isn't possible?

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  • Using Oracle Enterprise Manager Ops Center to Update Solaris via Live Upgrade

    - by LeonShaner
    Introduction: This Oracle Enterprise Manager Ops Center blog entry provides tips for using Ops Center to update Solaris using Live Upgrade on Solaris 10 and Boot Environments on Solaris 11. Why use Live Upgrade? Live Upgrade (LU) can significantly reduce downtime associated with patching Live Upgrade avoids dropping to single-user mode for long periods of time during patching Live Upgrade relies on an Alternate Boot Environment (ABE)/(BE), which is patched while in multi-user mode; thereby allowing normal system operations to continue with the active BE, while the alternate BE is being patched Activating an newly patched (A)BE is essentially a reboot; therefore the downtime is ~= reboot Admins can easily revert to the prior Boot Environment (BE) as a safeguard / fallback. Why use Ops Center to patch via Live Upgrade, Alternate Boot Environments, and Solaris 11 equivalents? All the benefits of Ops Center's extensive patch and package knowledge base can be leveraged on top of Live Upgrade Ops Center can orchestrate patching based on Live Upgrade and Solaris 11 features, which all works together to minimize downtime Ops Centers advanced inventory and reporting features assurance that each OS is updated to a verifiable, consistent standard, rather than relying on ad-hoc (error prone) procedures and scripts Ops Center gives admins control over the boot environment specifications or they can let Ops Center decide when a BE is necessary, thereby reducing complexity and lowering the opportunity for user error Preparing to use Live Upgrade-like features in Solaris 11 Requirements and information you should know: Global Zone Root file-systems must be separate from Solaris Container / Zone filesystems Solaris 11 has features which are similar in concept to Live Upgrade on Solaris 10, but differ greatly in implementationImportant distinctions: Solaris 11 assumes ZFS root Solaris 11 adds Boot Environments (BE's) as an integrated feature (see beadm) Solaris 11 BE's avoid single-user patching (vs. Solaris 10 w/ ZFS snapshot=ABE). Solaris 11 Image Packaging System (IPS) has hooks for BE creation, as needed Solaris 11 allows pkgs to be installed + upgraded in alternate BE (e.g. instead of the live system) but it is controlled on a per-pkg basis Boot Environments are activated across a reboot; instead of spending long periods installing + upgrading packages in single user mode. Fallback to a prior BE is a function of the BE infrastructure (a la beadm). (Generally) Reboot + BE activation can be much much faster on Solaris 11 Preparing to use Live Upgrade on Solaris 10 Requirements and information you should know: Global Zone Root file-systems must be separate from Solaris Container / Zone filesystems Live Upgrade Pre-requisite patches must be applied before the first Live Upgrade Alternate Boot Environments are created (see "Pre-requisite Patches" section, below...) Solaris 10 Update 6 or newer on ZFS root is the practical starting point for Live Upgrade Live Upgrade with ZFS root is far more straight-forward than any scheme based on Alternative Boot Environments in slices or temporarily breaking mirrors Use Solaris best practices to upgrade the OS to at least Solaris 10 Update 4 (outside of Ops Center) UFS root can (technically) be used, but it is significantly more involved (e.g. discouraged) -- there are many reasons to move to ZFS while going through the process to update to Solaris 10 Update 6 or newer (out side of Ops Center) Recommendation: Start with Solaris 10 Update 6 or newer on ZFS root Recommendation: Start with Ops Center 12c or newer Ops Center 12c can automatically create your ABE's for you, without the need for custom scripts Ops Center 12c Update 2 avoids kernel panic on unpatched Solaris 10 update 9 (and older) -- unrelated to Live Upgrade, but more on the issue, below. NOTE: There is no magic!  If you have systems running Solaris 10 Update 5 or older on UFS root, and you don't know how to get them updated to Solaris 10 on ZFS root, then there are services available from Oracle Advanced Customer Support (ACS), which specialize in this area. Live Upgrade Pre-requisite Patches (Solaris 10) Certain Live Upgrade related patches must be present before the first Live Upgrade ABE's are created on Solaris 10.Use the following MOS Search String to find the “living document” that outlines the required patch minimums, which are necessary before using any Live Upgrade features: Solaris Live Upgrade Software Patch Requirements(Click above – the link is valid as of this writing, but search in MOS for the same "Solaris Live Upgrade Software Patch Requirements" string if necessary) It is a very good idea to check the document periodically and adapt to its contents, accordingly.IMPORTANT:  In case it wasn't clear in the above document, some direct patching of the active OS, including a reboot, may be required before Live Upgrade can be successfully used the first time.HINT: You can use Ops Center to determine what to expect for a given system, and to schedule the “pre-patching” during a maintenance window if necessary. Preparing to use Ops Center Discover + Manage (Install + Configure the Ops Center agent in) each Global Zone Recommendation:  Begin by using OCDoctor --agent-prereq to determine whether OS meets OC prerequisites (resolve any issues) See prior requirements and recommendations w.r.t. starting with Solaris 10 Update 6 or newer on ZFS (or at least Solaris 10 Update 4 on UFS, with caveats) WARNING: Systems running unpatched Solaris 10 update 9 (or older) should run the Ops Center 12c Update 2 agent to avoid a potential kernel panic The 12c Update 2 agent will check patch minimums and disable certain process accounting features if the kernel is not sufficiently patched to avoid the panic SPARC: 142900-05 Obsoleted by: 142900-06 SunOS 5.10: kernel patch 10 Oracle Solaris on SPARC (32-bit) X64: 142901-05 Obsoleted by: 142901-06 SunOS 5.10_x86: kernel patch 10 Oracle Solaris on x86 (32-bit) OR SPARC: 142909-17 SunOS 5.10: kernel patch 10 Oracle Solaris on SPARC (32-bit) X64: 142910-17 SunOS 5.10_x86: kernel patch 10 Oracle Solaris on x86 (32-bit) Ops Center 12c (initial release) and 12c Update 1 agent can also be safely used with a workaround (to be performed BEFORE installing the agent): # mkdir -p /etc/opt/sun/oc # echo "zstat_exacct_allowed=false" > /etc/opt/sun/oc/zstat.conf # chmod 755 /etc/opt/sun /etc/opt/sun/oc # chmod 644 /etc/opt/sun/oc/zstat.conf # chown -Rh root:sys /etc/opt/sun/oc NOTE: Remove the above after patching the OS sufficiently, or after upgrading to the 12c Update 2 agent Using Ops Center to apply Live Upgrade-related Pre-Patches (Solaris 10)Overview: Create an OS Update Profile containing the minimum LU-related pre-patches, based on the Solaris Live Upgrade Software Patch Requirements, previously mentioned. SIMULATE the deployment of the LU-related pre-patches Observe whether any of the LU-related pre-patches will require a reboot The job details for each Global Zone will advise whether a reboot step will be required ACTUALLY deploy the LU-related pre-patches, according to your change control process (e.g. if no reboot, maybe okay to do now; vs. must do later because of the reboot). You can schedule the job to occur later, during a maintenance window Check the job status for each node, resolving any issues found Once the LU-related pre-patches are applied, you can Ops Center to patch using Live Upgrade on Solaris 10 Using Ops Center to patch Solaris 10 with LU/ABE's -- the GOODS!(this is the heart of the tip): Create an OS Update Profile containing the patches that make up your standard build Use Solaris Baselines when possible Add other individual patches as needed ACTUALLY deploy the OS Update Profile Specify the appropriate Live Upgrade options, e.g. Synchronize the active BE to the alternate BE before patching Do not activate the BE after patching Check the job status for each node, resolving any issues found Activate the newly patched BE according to your change control process Activate = Reboot to the ABE, making the ABE the new active BE Ops Center does not separate LU activate from reboot, so expect a reboot! Check the job status for each node, resolving any issues found Examples (w/Screenshots) Solaris 10 and Live Upgrade: Auto-Create the Alternate Boot Environment (ZFS root only) ABE to be created on ZFS with name S10_12_07REC (Example) Uses built in feature to call “lucreate -n S10_12_07REC” behind scenes if not already present NOTE: Leave “lucreate” params blank (if you do specify options, the will be appended after -n $ABEName) Solaris 10 and Live Upgrade: Alternate Boot Environment Creation via Operational Profile (script) The Alternate Boot Environment is to be created via custom, user-supplied script, which does whatever is needed for the system where Live Upgrade will be used. Operational Profile, which provides the script to create an ABE: Very similar to the automatic case, but with a Script (Operational Profile), which is used to create the ABE Relies on user-supplied script in the form of an Operational Profile Could be used to prepare an ABE based on a UFS root in a slice, or on a separate device (e.g. by breaking a mirror first) – it is up to the script author to do the right thing! EXAMPLE: Same result as the ZFS case, but illustrating the Operational Profile (e.g. script) approach to call: # lucreate -n S10_1207REC NOTE: OC special variable is $ABEName Boot Environment Profile, which references the Operational Profile Script = Operational Profile on this screen Refers to Operational Profile shown in the previous section The user-supplied S10_Create_BE Operational Profile will be run The Operational Profile must send a non-zero exit code if there is a problem (so that the OS Update job will not proceed) Solaris 10 OS Update Profile (to provide the actual patch specifications) Solaris 10 Baseline “Recommended” chosen for “Install” Solaris 10 OS Update Plan (two-steps in this case) “Create a Boot Environment” + “Update OS” are chosen. Using Ops Center to patch Solaris 11 with Boot Environments (as needed) Create a Solaris 11 OS Update Profile containing the packages that make up your standard build ACTUALLY deploy the Solaris 11 OS Update Profile BE will be created if needed (or you can stipulate no BE) BE name will be auto-generated (if needed), or you may specify a BE name Check the job status for each node, resolving any issues found Check if a BE was created; if so, activate the new BE Activate = Reboot to the BE, making the new BE the active BE Ops Center does not separate BE activate from reboot NOTE: Not every Solaris 11 OS Update will require a new BE, so a reboot may not be necessary. Solaris 11: Auto BE Create (as Needed -- let Ops Center decide) BE to be created as needed BE to be named automatically Reboot (if necessary) deferred to separate step Solaris 11: OS Profile Solaris 11 “entire” chosen for a particular SRU Solaris 11: OS Update Plan (w/BE)  “Create a Boot Environment” + “Update OS” are chosen. Summary: Solaris 10 Live Upgrade, Alternate Boot Environments, and their equivalents on Solaris 11 can be very powerful tools to help minimize the downtime associated with updating your servers.  For very old Solaris, there are some important prerequisites to adhere to, but once the initial preparation is complete, Live Upgrade can be used going forward.  For Solaris 11, the built-in Boot Environment handling is leveraged directly by the Image Packaging System, and the result is a much more straight forward way to patch, and far fewer prerequisites to satisfy in getting there.  Ops Center simplifies using either approach, and helps you improve consistency from system to system, which ultimately helps you improve the overall up-time across all the Solaris systems in your environment. Please let us know what you think?  Until next time...\Leon-- Leon Shaner | Senior IT/Product ArchitectSystems Management | Ops Center Engineering @ Oracle The views expressed on this [blog; Web site] are my own and do not necessarily reflect the views of Oracle. For more information, please go to Oracle Enterprise Manager  web page or  follow us at :  Twitter | Facebook | YouTube | Linkedin | Newsletter

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  • Microsoft Test Manager error in displaying test steps caused by malware

    - by terje
    Sometimes the tool is blamed for errors which are not the fault of the tool – this is one such story.  It was however, not so easy to get to the bottom of it, so I hope sharing this story can help some others. One of our test developers started to get this message inside the test steps part of a test case in the MTM. saying “Could not load file or assembly ‘0 bytes from System, Version=4.0.0.0,……..” The same error came up inside Visual Studio when we opened a test case there. Then we noted a similar error on another piece of software – this error: A System.BadImageFormatException, and same message as above, but just for framework 2.0. We found this  description which pointed to a malware problem (See bottom of that post), that is a fake anti-spyware program called “Additional Guard”.  We checked the computer in question using Malwarebytes Anti-Malware tool.  It found and cleaned out 753 registry keys!!  After this cleanup operation the error was gone.  This is a great tool !  The “Additional Guard” program had been inadvertently installed, and then uninstalled afterwards, but the corrupted keys were of course not removed.  We also noted that this computer had full corporate virus scanning and malware protection, but still this nasty little thing still slipped through. Technorati Tags: Malware,BadImageFormatException,Microsoft Test Manager,Malwarebytes

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  • Manager/Container class vs static class methods

    - by Ben
    Suppose I a have a Widget class that is part of a framework used independently by many applications. I create Widget instances in many situations and their lifetimes vary. In addition to Widget's instance specified methods, I would like to be able to perform the follow class wide operations: Find a single Widget instance based on a unique id Iterate over the list of all Widgets Remove a widget from the set of all widgets In order support these operations, I have been considering two approaches: Container class - Create some container or manager class, WidgetContainer, which holds a list of all Widget instances, support iteration and provides methods for Widget addition, removal and lookup. For example in C#: public class WidgetContainer : IEnumerable<Widget { public void AddWidget(Widget); public Widget GetWidget(WidgetId id); public void RemoveWidget(WidgetId id); } Static class methods - Add static class methods to Widget. For example: public class Widget { public Widget(WidgetId id); public static Widget GetWidget(WidgetId id); public static void RemoveWidget(WidgetId id); public static IEnumerable<Widget AllWidgets(); } Using a container class has the added problem of how to access the container class. Make it a singleton?..yuck! Create some World object that provides access to all such container classes? I have seen many frameworks that use the container class approach, so what is the general consensus?

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