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  • Elevating Customer Experience through Enterprise Social Networking

    - by john.brunswick
    I am not sure about most people, but I really dislike automated call center routing systems. They are impersonal and convey a sense that the company I am dealing with does not see the value of providing customer service that increases positive perception of their brand. By the time I am connected with a live support representative I am actually more frustrated than before I originally dialed. Each time a company interacts with its customers or prospects there is an opportunity to enhance that relationship. Technical enablers like call center routing systems can be a double edged sword - providing process efficiencies, but removing the human context of some interactions that can build a lot of long term value and create substantial repeat business. Certain web systems, available through "chat with a representative" now links on some web sites, provide a quick and easy way to get in touch with someone and cut down on help desk calls, but miss the opportunity to deliver an even more personal experience to customers and prospects. As more and more users head to the web for self-service and product information, the quality of this interaction becomes critical to supporting a company's brand image and viability. It takes very little effort to go a step further and elevate customer experience, without adding significant cost through social enterprise software technologies. Enterprise Social Networking Social networking technologies have slowly gained footholds in the enterprise, evolving from something that people may have been simply curious about, to tools that have started to provide tangible value in the enterprise. Much like instant messaging, once considered a toy in the enterprise, expertise search, blogs as communications tools, wikis for tacit knowledge sharing are all seeing adoption in a way that is directly applicable to the business and quickly adding value. So where does social networking come in when trying to enhance customer experience?

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  • Is “Application Programming Interface” a bad name?

    - by Taylor Hawkes
    Application programming interface seems like a bad name for what it is. Is there a reason it was named such? I understand that people used to call them Advanced Programming Interfaces and then renamed to Application Programming Interface. Is that why it is poorly named? Why is it not named Application (to) Programmer Interface. I guess I'm just confused of the meaning behind that name? I write more about my confusion around the name here: BREAKING DOWN THE WORD “APPLICATION PROGRAMMING INTERFACE” This is a very confusing word. We mostly understand what the word Interface means, but “Application Programming”, what even is that. Honestly I'm confused. Is that suppose to be two words like “Application”, “Programming” and then the “Interface” is suppose to mean between the two? Like would a “Computer Human Interface” be an interface between a “Computer” and a “Human” (monitor , keyboard, mouse ) or is a “Computer Human” a real thing - perhaps the terminator. So a CHI is our boy Kyle Reese who is the only way we are able to work with the computer human. I think more likely “Application Programming Interface” was simply poorly named and doesn't really make sense. It was originally called an “Advanced Programming Interface” , but perhaps being a bit to ostentatious merged into the now wildly accepted “Application Programming Interface”. So now, not wanting to change an acronym has confused the living heck out everyone.... Any thoughts or clarification would be great, I'm giving a lecture on this topic in a month, so I would prefer not to BS my way through it.

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  • Portable Socket programming in C/C++ possible?

    - by questions
    I am thinking of creating a multi-platform portable C++ server-client application. Is it even possible while using only standard libraries? If no, what other libraries are there? Are there any improvements in this direction in C++11x? Like for threads, now we have std::threads. To make it more clear.. I want something like boost::thread, which provides multiplatform portable multithreading, for networking. And why C++ doesn't have libraries(standard) for such basic things like networking?

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  • What is the best resource or method for learning more about servers and networking?

    - by kaleidomedallion
    I can get around a server to some degree, but everything I have learned has been as I have needed to learn it. Every once in a while I will learn about some new command that will revolutionize how I think about systems and networking, and realize how I could have been using it this whole time if only I had known about it. Anything to bring someone from novice to some kind of fluency? Do I just need to earn the battle scars bit by bit over the course of years? (I mean of course I do but what can I do to help it be not quite so painful?) For instance, I am still fuzzy on all of networking. Any help would be greatly appreciated.

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  • Run a service after networking is ready on Ubuntu?

    - by TK Kocheran
    I'm trying to start a service that depends on networking being started, whenever the computer is rebooted. I have a few questions: Is this easily possible from an /etc/init.d script? I have tried creating a script here (conforming to the standards), but I'm really doubtful that it's even running on boot, let alone working. When I test it manually, it works. I've seen the new Upstart service, but as far as how that actually works, I'm completely in the dark. How can I make a script that runs on boot which runs after networking has been started? If I could run it after connected to wireless network, even better :)

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  • Which are good programming forums where i can post a GUI programming articles?

    - by Lothar
    I have written larger article about GUI programming explaining why i want to design a new GUI library. Which Website (Programming Forum) would you recommand for posting and discussing. Something like SlashDot. Unfortunately they focus on IT news and not programming and i'm not aware of anything which comes even "slightly close to the volumne of SlashDot readers. The answer with an URL pointing to the highest traffic programming forum will get accepted.

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  • What about introduction to programming with C# via LINQPad?

    - by Gulshan
    From different questions/answers/articles in this and some other sites, I got the idea that the introductory language for programming should be- High level Less verbose C# is one of the heavily used high level languages being used these days. It's also multi-paradigm and descendant of C, the lingua-franca of all programming languages. So, I think it has the potential to be the introductory programming language. But I felt it's a bit verbose for the novice learners. Then LINQPad came into my mind. With LINQPad, someone can start with C# without it's verbosity. Because you can just run one statement or few statements or a standalone function with LINQPad. Again you can run a full source file also. Another thing it provide is- using SQL. So, it can be used for learning SQL too. And not to mention, it's free. So, what you guys think about the idea of introducing programming with C# via LINQPad? Any thing to watch out? Any suggestion?

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  • What triggered the popularity of lambda functions in modern mainstream programming languages?

    - by Giorgio
    In the last few years anonymous functions (AKA lambda functions) have become a very popular language construct and almost every major / mainstream programming language has introduced them or is planned to introduce them in an upcoming revision of the standard. Yet, anonymous functions are a very old and very well-known concept in Mathematics and Computer Science (invented by the mathematician Alonzo Church around 1936, and used by the Lisp programming language since 1958, see e.g. here). So why didn't today's mainstream programming languages (many of which originated 15 to 20 years ago) support lambda functions from the very beginning and only introduced them later? And what triggered the massive adoption of anonymous functions in the last few years? Is there some specific event, new requirement or programming technique that started this phenomenon? IMPORTANT NOTE The focus of this question is the introduction of anonymous functions in modern, main-stream (and therefore, maybe with a few exceptions, non functional) languages. Also, note that anonymous functions (blocks) are present in Smalltalk, which is not a functional language, and that normal named functions have been present even in procedural languages like C and Pascal for a long time. Please do not overgeneralize your answers by speaking about "the adoption of the functional paradigm and its benefits", because this is not the topic of the question.

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  • What do you mean by the expressiveness in a programming language?

    - by prosseek
    I see a lot of the word 'expressiveness' when people want to stress one language is better than the other. But I don't see exactly what they mean by it. Is it the verboseness/succinctness? I mean, if one language can write down something shorter than the other, does that mean expressiveness? Please refer to my other question - http://stackoverflow.com/questions/2411772/article-about-code-density-as-a-measure-of-programming-language-power Is it the power of the language? Paul Graham says that one language is more powerful than the other language in a sense that one language can do that the other language can't do (for example, LISP can do something with macro that the other language can't do). Is it just something that makes life easier? Regular expression can be one of the examples. Is it a different way of solving the same problem: something like SQL to solve the search problem? What do you think about the expressiveness of a programming language? Can you show the expressiveness using some code? What's the relationship with the expressiveness and DSL? Do people come up with DSL to get the expressiveness?

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  • What do you mean by the expressiveness in programming lanuguage?

    - by prosseek
    I see a lot of the word 'expressiveness' when people want to stress one language is better than the other. But I don't see exactly what they mean by it. Is it the verboseness/succinctness? I mean, if one language can write down something shorter than the other, does that mean expressiveness? Please refer to my other question - http://stackoverflow.com/questions/2411772/article-about-code-density-as-a-measure-of-programming-language-power Is it the power of the language? Paul Graham says that one language is more powerful than the other language in a sense that one language can do that the other language can't do (for example, LISP can do something with macro that the other language can't do). Is it just something that makes life easier? Regular expression can be one of the examples. Is it a different way of solving the same problem: something like SQL to solve the search problem? What do you think about the expressiveness of a programming lanuage? Can you show the expressiveness using some code? What's the relationship with the expressiveness and DSL? Do people come up with DSL to get the expressiveness?

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  • Chrome Apps Office Hours: Networking APIs

    Chrome Apps Office Hours: Networking APIs Ask and vote for questions at goo.gl Writing a web server in a web browser is a little meta, but it's one of the many new scenarios unlocked by the new APIs available in Chrome Apps! Join Paul Kinlan and Pete LePage as they explore the networking APIs available to Chrome Apps. They'll show you how you you can write your own web server, and connect to other devices via the network. While the web server in a browser may not be a common scenario, accessing the TCP and UDP stack is extremely powerful and will allow your apps to connect to other hardware or services like never before. From: GoogleDevelopers Views: 0 0 ratings Time: 00:00 More in Science & Technology

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  • Better name of Social Networking ! quora.com

    - by Anirudha
    Originally posted on: http://geekswithblogs.net/anirugu/archive/2013/07/23/better-name-of-social-networking--quora.com.aspxAfter writing my recent post Facebook allow you to abuse in Non-English words ? I am looking for better social networking site. I found Facebook is not more then time wasting time. People share links and posts. Nowadays Facebook is marketing tool. Twitter is not useful too when you can’t say anything in less then 140 words. Now look at quora.com it’s very good site compare to other two. You can read a lot of discussion their. Too many discussion that you want to listen about. I am happy to use Quora.com no need of Facebook and Twitter. Both are dying already

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  • How to determine if a programming language is verbose or terse?

    - by sunpech
    Programming languages can often be described as verbose or terse. From my understanding, a verbose language is easy to read and understand, while a terse language is concise and neat, but more difficult to read. Should there be other things to consider in the definitions? It seems much of the popular programming languages of today are verbose, and these terms two terms are only used to describe a language as being more or less, relative to than another language. How do we determine if a programming language is more verbose/terse over another? Example: Is C# more verbose than Java?

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  • What are the options for setting up a UNIX environment to learn C using Kernighan and Richie's The C Programming Language?

    - by ssbrewster
    I'm a novice programmer and have been experimenting with Javascript, jQuery and PHP but felt I wasn't getting a real depth of understanding of what I was doing. So, after reading Joel Spolsky's response to a question on this site (which I can't find now!), I took it back to basics and read Charles Petzold's 'Code' and am about to move onto Kernighan and Richie's The C Programming Language. I want to learn this in a UNIX environment but only have access to a Windows system. I have Ubuntu 12.04 running on a virtualised machine via VMWare Player, and done some coding in the terminal. Is using a Linux distro the only option for programming in a UNIX environment on Windows? And what are the next steps to start programming in C in UNIX and where do I get a compiler from?

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  • What would you do if your client required you not to use object-oriented programming?

    - by gunbuster363
    Would you try to persuade your client that using object-oriented programming is much cleaner? Or would you try to follow what he required and give him crappy code? Now I am writing a program to simulate the activity of ants in a grid. The ant can move around, pick up things and drop things. The problem is while the action of the ants and the positions of each ant can be tracked by class attributes easily (and we can easily create many instances of such ants) my client said that since he has a background in functional programming he would like the simulation to be made using functional programming. What would you do?

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  • generic programming- where did it originate?

    - by user997112
    Im trying to work out if generic programming was a functional programming feature which was then introduced into Java, C++ and C# or did the latter copy it from the functional programming languages like Haskell, Lisp, OCaml etc? Google is giving me lots on what generic programming is, but not where it originated. All I can see is that Ada implemented it early on. Would you class it as a functional programming technique?

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