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• Microsoft offre 30 jours d'essai gratuit à Dynamics CRM Online pour marquer son « retour en force » dans les CRM

  Dynamics CRM Online : le retour en force du CRM de Microsoft Microsoft propose une version d'essai gratuite de 30 jours Les TechDays 2011 ont été l'occasion pour Développez.com de retrouver Sophie Jacquet, Chef de produit Microsoft, pour faire le point sur Dynamics CRM. Microsoft Dynamics CRM s'offre en effet une nouvelle jeunesse avec la sortie de sa version 2011 et surtout une version SaaS, baptisée « Dynamics CRM Online », lancée avant la version sur site. Une chronologie qui confirme le virage stratégique Cloud Computing pris par Microsoft et affiché lors de ces TechDays. Destinée à améliorer la productivité des services commerciaux, la nouvelle versio...

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• April Edition of the Oracle E-Business CRM Support Newsletter Available

  - by Oracle_EBS

  The April Edition of the Oracle E-Business Customer Relationship Management (CRM) Support Newsletter Document ID  1320611.1 is now available on My Oracle Support. Highlights of the April Edition include: Upgrading Customizations within EBS New Format for 12.1.3 Documentation E-Business Suite Recommended Upgrades Communities Update Directed and Useful content targeted by CRM Product Available EBS CRM Webcasts …and More! It is also worth noting that the My Oracle Support Communities, http://communities.oracle.com, are always available for quick answers to your questions.   Also, please always feel free to write us at [email protected] with any feedback on the CRM newsletter, communities or any other feedback you wish to share.

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• Que pensez-vous de Microsoft Dynamics CRM Online ? Testez gratuitement pendant 30 jours la solution CRM de Microsoft et partagez votre opinion

  Que pensez-vous de Microsoft Dynamics CRM Online? Testez gratuitement pendant 30 jours la solution CRM Cloud de Microsoft et partagez votre opinion La CRM (Customer Relationship Management) se situe de nos jours comme un outil indispensable pour capter, traiter, analyser les informations relatives aux clients dans le but de les fidéliser. Parmi les solutions de CRM actuellement disponibles sur le marché, figure en bonne place Microsoft Dynamics CRM. [IMG]http://rdonfack.developpez.com/images/MicrosoftDynamicCRM.jpg[/IMG] Le service bénéficie des fonctionnalités de Cloud Computing, permettant un accès instantané à vos données, où que vous soyez, à partir d'u...

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• CRM Dynamics Search wildCard

  - by Bee gud

  Hi there I'm exploring Dynamics CRM 4 and when I search a record for example, a contact, ex. Abcd, Dynamics is searching by Abcd*, including, by default, the WildCard in the end. Is there any way to also include the Wild Card, by default, in the beggining? Ex. Abcd -- Abcd

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• Unable to add users to Microsoft Dynamics CRM 4.0 after database restore

  - by Wes Weeks

  Working with a client in our Multi-tenant CRM environment who was doing a database migration into CRM and as part of the process, a backup of their Organization_MSCRM database was taken just prior to starting the migration in case it needed to be restored and run a second time. In this case it did, so I restored the database and let the client know he should be good to go.  A few hours later I received a call that they were unable to add some new users, they would appear as available when using the add multiple user wizard, but anyone added would not be added to CRM.  It was also disucussed that these users had been added to CRM initally AFTER the database backup had been taken. I turned on tracing and tried to add the users through both the single user form and multiple user interface and was unable to do so.  The error message in the logs wasn't much help: Unexpected error adding user [email protected]: Microsoft.Crm.CrmException: INVALID_WRPC_TOKEN: Validate WRPC Token: WRPCTokenState=Invalid, TOKEN_EXPIRY=4320, IGNORE_TOKEN=False Searching on Google or bing didn't offer any assitance.  Apparently not a very common problem, or no one has been able to resolve. I did some searching in the MSCRM_CONFIG database and found that their are several user tables there and after getting my head around the structure found that there were enties here for users that were not part of the restored DB.  It seems that new users are added to both the Orgnaization_MSCRM and MSCRM_CONFIG and after the restore these were out of sync. I needed to remove the extra entries in order to address.  Restoring the MSCRM_CONFIG database was not an option as other clients could have been adding users at this point and to restore would risk breaking their instances of CRM.  Long story short, I was finally able to generate a script to remove the bad entries and when I tried to add users again, I was succesful.  In case someone else out there finds themselves in a similar situation, here is the script I used to delete the bad entries. DECLARE @UsersToDelete TABLE (   UserId uniqueidentifier )   Insert Into @UsersToDelete(UserId) Select UserId from [MSCRM_CONFIG].[dbo].[SystemUserOrganizations] Where CrmuserId Not in (select systemuserid from Organization_MSCRM.dbo.SystemUserBase) And OrganizationId = '00000000-643F-E011-0000-0050568572A1' --Id From the Organization table for this instance   Delete From [MSCRM_CONFIG].[dbo].[SystemUserAuthentication]   Where UserId in (Select UserId From @UsersToDelete)   Delete From [MSCRM_CONFIG].[dbo].[SystemUserOrganizations] Where UserId in (Select UserId From @UsersToDelete)   Delete From [MSCRM_CONFIG].[dbo].[SystemUser] Where Id in (Select UserId From @UsersToDelete)

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• Microsoft Dynamics GP 2010 sortira le 1er Mai, amélioré en interopérabilité et en reporting

  Mise à jour du 24.04.2010 par Katleen Microsoft Dynamics GP 2010 sortira le 1er Mai, amélioré en interopérabilité et en reporting Microsoft Dynamics GP sera (enfin) très bientôt mis à jour, c'est une question de jours. Le premier Mai, le logiciel sera gratifié de plusieurs améliorations. Microsoft Dynamics GP 2010 comprendra de nouvelles fonctionnalités de reporting en business intelligence et sera mieux intégré grâce à un fonctionnement plus étroit avec Microsoft Dynamics CRM et Office Unified Communications, dans une logique d'amélioration de l'interopérabilité avec les autres produits Microsoft. Après trois ans d'attente, la patience des professionnels sera donc récompensée.

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• Dynamics CRM error "A currency is required if a value exists in a money field" after converting Acti

  - by Evgeny

  We have a Dynamics CRM 4.0 instance with some custom attributes of type "money" on the Case entity and on all Activity entities (Email, Phone Call, etc.) When I use the built-in "Convert Activity to Case" functionality I find that the resulting Case does not have a Currency set, even if the Activity it was created from does have it. Whenever the case is opened the user then gets this JavaScript error: A currency is required if a value exists in a money field. Select a currency and try again. This is extremely annoying! How do I fix it? Is there any way I can set the currency? It needs to be done synchronously, because the Case is opened immediately when it's created from an Activity. So even if I started a workflow to set the currency the user would still get that error at least once. Alterntatively, can I just suppress the warning somehow? I don't really care about setting the Currency, I just want the error gone. Thanks in advance for any help!

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• How configure 2 Lan cards in Windows 7/8 pc one to connect to Internet and other to Local Network

  - by Maharshi Raval

      I am about to install a dedicated VOIP server in our office. It is a 3CX pbx system on Windows 7/8 machine. The environment currently is a Windows SBS 2011 with 8 client machines. I want to use a dedicated broadband connection for the PBX (3CX) box, but the box also needs to be accessible in the local network as we will be using IP Phones and software IP phones. How configure two network cards on PBX box, so that one will be always used to connect to our SIP host over the Internet and the other will be connected to local network accessible from other client pc to connect to the pbx system. It must be noted that currently the Windows SBS 2011 acts as the Primary Domain Controller and gateway for all the client machines.     I cannot use a load balancer as it will conflict and cause issues within the current setup of our SBS2011 as it is also our Exchange Server. Any input is much appreciated. thanks in advance

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• Problems connecting to MS Dynamics AX 2009 Application Object Server

  - by Sam

  I've got a funny problem connecting to an AOS server. I got a domain network containing a (VM) Server running the Application Object Server (AOS). Client computer A) can connect to the AOS without problems and work. When client computer B) tries to connect, all I get is this error message: Logon Error Connection with the Application Object Server could not be established. The event log of Client B) does not contain any messages about this. Firewalls are off on all three computers (by GP). Tcp/ip from cliebt B) to the AOS server does run fine. Both clients run the same OS (win 7 RC), sit on the same subnet, next to each other. Yesterday it all worked, today just one computer can connect. Any ideas what might cause this problem, how to resolve it, or how to debug it?

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• Banco Espírito Santo Increases Sales Campaign Success Rate with Siebel CRM

  - by Tony Berk

  Banco Espírito Santo (BES), founded in 1869, is the second-largest private financial institution in Portugal with a 20.3% domestic market share, 2.1 million customers, and more than 700 in-country branches. It also has a strong international presence with operations in 23 countries and four continents. With strong growth in its major markets, BES needed a modern, cost-effective, scalable, and reliable customer relationship management (CRM) solution for its retail operations. The bank wanted to optimize client relationship management and integrate all customer touch points and service channels to improve the success of its sales and marketing initiatives. BES implemented the same CRM solution as many other leading banks: Oracle's Siebel CRM. With Siebel CRM 8.1 and other Oracle solutions, BES significantly increased sales of its new financial products across all channels by up to 25%, and it expects to increase annual revenue by up US$4 million annually. It also improved the success rate of bank branch sales, marketing, and lead generation campaigns by nearly 10%. “We are very happy with Oracle’s Siebel CRM applications. We already knew that this was the best solution available, but it has surpassed our best expectations,” said João Manaças, Customer Relationship Management Manager, Personal Marketing Department, Banco Espírito Santo. Click here to learn more about BES's use of Siebel CRM.

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• Why The Athene Group Chose Fusion CRM

  - by Tony Berk

  A guest post by Vikas Bhambri, Managing Partner, The Athene Group This year, The Athene Group (www.theathenegroup.com) celebrated our tenth anniversary. The company has accomplished a lot in ten years overcoming a number of hurdles and challenges to have grown organically to a 150+ person global company with offices in the US, UK, and India and customers in the US, Canada, and Europe. Now more than ever with the current global landscape from an economic and competitive standpoint it was vital that we make some changes to remain successful for the next ten years. There were two key initiatives that we discussed internally that would enable us to successfully accomplish this – collaboration and the concept of “insight to action”. With our existing Oracle CRM On Demand platform we had components of this but not the full depth and breadth that we were looking for. When we started to discuss Fusion CRM we immediately saw several next generation tools that would embrace these two objectives. For a consulting and development organization the collaboration required between business development and consulting delivery is as important as the collaboration required during the projects between the project delivery and account management teams. The Activity Streams functionality in Fusion CRM immediately addressed the communication of key discussion topics and exchanges around our clients. Of course when we saw the Oracle Social Network (which is part of our Fusion CRM roadmap) we were blown away. The combination OSN and our CRM is going to make us more effective as we discuss and work cohesively on client engagements – ensuring mutual success for both Athene and our clients. When we looked at “insight to action” we saw that we had a great platform when folks were at their desks, unfortunately a lot of our business development and consulting folks are on the road. The Fusion Mobile Sales and Fusion Outlook Desktop provide information to our teams when they are on the go. So that they can provide real-time information and react to real-time information provided by their peers. We are in the early stages of our transformative experience with Fusion CRM but we believe the platform along with our people and processes are going to help us achieve our goals in the future.

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• Successful Fusion CRM Bootcamp in Paris - July 24-24th

  - by Richard Lefebvre

  The first Fusion CRM Bootcamp for EMEA partners successfully took place in the Paris Pullmann Bercy hotel on July 24-26th. The agenda covered 14 Fusion CRM topics in depth, including detailed presentations and hands-on exercises, delivered by a team of Fusion CRM experts from Oracle Product Development. 89 participants represented 55 companies from 14 different countries, attended this event which was also a great opportunity to network with Oracle Product Development and Alliances & Channels executives during the breaks and the "Fusion Lounge" session each day after the training. As expressed by the participants in the event survey, the overall satisfaction reached to an impressive percentage of 85+ with the response of “met or exceeded the expectations” and with individual comments such as: On top of the presentation of Fusion CRM as a product, this event allowed to better understand Oracle's product and rollout strategy. The ability to meet the development team was really a bonus. Extremely valuable information given that enables integrators to go on the road of Fusion CRM Excellent organization, good product information coverage and demonstration Additional Fusion CRM bootcamps are planed across EMEA in the next quarters, although they will probably be under a different format which is still to be defined.

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• Quels défis IT devront relever les entreprises en 2011 ? Le Cloud et la gestion de « l'explosion des données » selon Informatica

  Quels défis IT devront relever les entreprises en 2011 ? Le Cloud Computing et une gestion plus intelligentes de « l'explosion des données » selon Informatica A l'occasion du nouvel an, Mark Seager, Vice President Technology EMEA d'Informatica (fournisseur de solutions d'intégration de données) a publié un article fort intéressant sur les challenges auxquels doivent faire face les entreprises IT en 2011. Le succès retentissant des réseaux sociaux et l'usage sans précédent du Web en général en 2010 provoquera, selon lui, « l'explosion des données » (sic) en 2011 avec autant d'écueils à éviter que d'opportunités à saisir pour les entreprises. Les sociétés doiv...

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• HOUG Konferencia 2011. A tervezett napirend megtekintheto, BI&DW szekció is

  - by Fekete Zoltán

  A HOUG Konferencia 2011. tervezett szakmai programja már megtekintheto az Oracle Magyaroszági Felhasználóinak Szervezete honlapján: www.houg.hu a HOUG Konferencia majd a tervezett program menüpont alatt. A konferencia Egerszalókon lesz, 2011. március 28-30. napokon. Az Üzleti intelligencia és adattárház szekció elozetes szakmai programja. Szerencsére olyan sok üzleti intelligencia, adattárház és Exadata eloadás került be a konferencia szakmai programba, hogy ezek közül jó néhány eloadás a Korszeru adatközpontok illetve a Vállalati szektor megoldásai szekcióba került kedden délutánra. A keddi délután tehát már lesznek üzleti intelligencia és adattárház eloadások, emellett az Üzleti intelligencia és adattárház szekció 2011. március 30. szerdán délelott és délután lesz. Érdemes tehát már a kedd reggel megérkezni. Sot már hétfon :), hiszen hétfo délután értékes workshopokon és hands-on gyakorlatokon lehet résztvenni. Lesz egy BI hands-on is!

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• Prosit Neujahr, auf ein schönes und erfolgreiches Jahr 2011!

  - by A&C Redaktion

  Wir hoffen, Sie sind gut im neuen Jahr angekommen und wünschen Ihnen für 2011 alles Gute, Gesundheit und natürlich ein erfolgreiches Geschäftsjahr!Hinter Oracle Alliances & Channels liegt ein Jahr voller Herausforderungen und wir freuen uns darauf, 2011 an die gute und vertrauensvolle Zusammenarbeit mit unseren Partnern anzuknüpfen. Im Januar starten wir gleich mit einem großen Partner-Event ins neue Jahr, demOPN Day Virtual am 24. Januar 2011Von 14 bis 17 Uhr dreht sich dort alles um die Spezialisierung: Von den ersten Schritten, über den Nutzen bis hin zu Erfahrungsberichten einzelner Partner wird das OPN Specialized von allen Seiten beleuchtet. Zum Fragenstellen laden die Q&A-Sessions ein, beliebt ist außerdem die Networking Lounge, in der sich Partner und Interessierte individuell austauschen und vernetzen können.Was sonst noch passiert, im Jahr 2011, das steht laufend aktualisiert im Oracle Channel Event Calender.

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• Quelle sera la plus grande menace de 2011 pour les entreprises ? Websense en propose 5

  Quelle sera la plus grande menace de 2011 pour les entreprises ? Websense en propose 5 Websense, éditeur de solutions de sécurité pour les entreprises, vient de dévoiler ses prédictions pour les dangers à venir qui cibleront les professionnels en 2011. « 2011 apportera une série de menaces dangereuses conçues pour voler les données d'entreprise et immobiliser l'infrastructure, résume Patrik Runald, directeur de recherche en sécurité chez Websense. La majorité des stratégies de sécurité classiques sont inopérantes. Les entreprises et les pouvoirs publics doivent évaluer en permanence les moyens de défense. Une protection contre les toutes dernières menaces qui unifie la connaissance du contenu constitue la meilleure défense d'une e...

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• Windows Phone 7 : plusieurs mises à jour en 2011 viennent d'être confirmées par Steve Ballmer, dont l'ajout du copier-coller

  Plusieurs mises à jour de Windows Phone 7 prévues en 2011 Steve Ballmer le confirme lors du CES 2011 Mise à jour du 06/01/11, par Hinault Romaric Steve Ballmer, le PDG de Microsoft, a, lors de sa keynotes d'ouverture du CES 2011, fait le point sur ses différents produits. Dont le nouvel OS mobile de Microsoft, Windows Phone 7. Le PDG a annoncé qu'une série de mises à jour seraient publiées au cours des prochains mois, mises à jour qui permettront ? c'est officiel - l'ajout du copier-coller, l'amélioration des performances du téléphone lors du chargement et un meilleur basculement entre les applications. Des mises ...

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• Office 2011 : Microsoft publie le Service Pack 2 pour Mac, qui améliore les performances et corrige des problèmes critiques

  Office 2011 : Microsoft publie le Service Pack 2 pour Mac qui améliore les performances et corrige des problèmes critiques Microsoft vient de publier un Service Pack 2 (SP) pour la dernière version de sa suite bureautique Office 2011. Cette mise à jour apporte de nombreux correctifs et des améliorations pour Office 2011 Mac, et résout les problèmes d'incompatibilité avec Mac OS X Lion. Le SP 2 offre aux applications de la suite une meilleure prise en charge du service de stockage Cloud de Microsoft Skydrive avec un accès aux documents se trouvant à la racine d'un dossier sur le service en ligne. Le mode plein écran de Lion est maintenant disponible pour toutes les ...

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• Quel antivirus payant utilisez-vous en 2011 ? et pourquoi ?

  Quel Antivirus payant utilisez-vous en 2011 ? et pourquoi ? Quel est l'antivirus payant que vous utilisez en 2011 ? Quels sont ses points forts ? Et quelles sont ses fonctionnalités les plus utiles? Faites savoir si l'antivirus que vous utilisez ne figure pas dans cette liste. Notez bien que ce sondage porte sur l'antivirus PAYANT que vous utilisez et non sur votre antivirus préféré (quel qu'il soit gratuit ou payant). En dehors de cette simple question "Quel antivirus payant utilisez-vous en 2011 ?", ce thread est l'occasion de partager vos expériences avec les antivirus payants. N'hésitez pas à préciser :

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• Le « Logiciel à la Demande » a progressé de 15,7 % en 2010 selon Gartner, la progression devrait être encore plus forte en 2011

  Le Software as a Service a progressé de 15,7 % en 2010 Selon Gartner, la progression devrait être encore plus forte en 2011 Le SaaS (Software as a Service) est un ensemble de solutions permettant une réduction importante des délais et du coût de déploiement des applications. Le SaaS est de plus en plus intégré dans les entreprises, intégration qui sera encore plus forte au cours de l'année 2011 si l'on en croit le cabinet Gartner. Le cabinet d'analyse vient en effet de publier ses prévisions de chiffre d'affaires pour le marché du SaaS sur 2010 et 2011. Gartner prévoit ainsi que les revenus du SaaS atteindront 9,2 milliard de dollars en 2010, en hausse de 15.7 %par rapport...

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• Developpez vous souhaite une bonne et heureuse année 2011, Quelles bonnes résolutions avez-vous prises pour les 12 mois à venir ?

  L'équipe de Developpez.com vous souhaite une bonne et heureuse année 2011 ! Quelles bonnes résolutions avez-vous prises pour les 12 mois à venir ? Au nom de toute l'équipe de Developpez.com, je tenais à vous présenter nos meilleurs voeux pour cette nouvelle année qui commence. 2010 a été pleine de surprises et d'innovations, espérons que 2011 nous en réserve au moins autant avec des actualités technologiques nombreuses et intéressantes. [IMG]http://www.jucoolimages.com/images/newyear/happy_new_year_2011_05.gif[/IMG] Comme chaque année, Google a relooké la page d'accueil de son moteur de recherche avec un logo pour l'occasion : cette fois-ci, c'est 2011 inscrit en chiffres romains (MMXI). Et, comme chaq...

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• Connect to VPN from Mac on Time Capsule network

  - by Lou Franco

  I have a few clients on my network that can connect to my work VPN (Windows PPTP) when they are not on my home network. On my home network (Cable Modem with Time Capsule providing Wifi), it fails very early -- looks like it can't even establish a connection. Logs just say that it failed -- even verbose logs don't have much: I redacted the host and IP from this log, but I can ping it. Wed Feb 2 14:32:41 2011 : PPTP connecting to server 'XXX.XXX.com' (XXX.XX.XX.XX)... Wed Feb 2 14:32:41 2011 : PPTP connection established. Wed Feb 2 14:32:41 2011 : using link 0 Wed Feb 2 14:32:41 2011 : Using interface ppp0 Wed Feb 2 14:32:41 2011 : Connect: ppp0 <--> socket[34:17] Wed Feb 2 14:32:41 2011 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x543c7af8> <pcomp> <accomp>] Wed Feb 2 14:32:44 2011 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x543c7af8> <pcomp> <accomp>] Wed Feb 2 14:32:47 2011 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x543c7af8> <pcomp> <accomp>] Wed Feb 2 14:32:50 2011 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x543c7af8> <pcomp> <accomp>] Wed Feb 2 14:32:53 2011 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x543c7af8> <pcomp> <accomp>] Wed Feb 2 14:32:56 2011 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x543c7af8> <pcomp> <accomp>] Wed Feb 2 14:32:59 2011 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x543c7af8> <pcomp> <accomp>] Wed Feb 2 14:33:02 2011 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x543c7af8> <pcomp> <accomp>] Wed Feb 2 14:33:05 2011 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x543c7af8> <pcomp> <accomp>] Wed Feb 2 14:33:08 2011 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x543c7af8> <pcomp> <accomp>] Wed Feb 2 14:33:11 2011 : LCP: timeout sending Config-Requests Wed Feb 2 14:33:11 2011 : Connection terminated. Wed Feb 2 14:33:11 2011 : PPTP disconnecting... Wed Feb 2 14:33:11 2011 : PPTP disconnected Others can get to the VPN and I can too, but not on my network. The only clue I have seen in other forums is to set the NAT default host on the Time Capsule -- I set this to the IP that my mac got over DHCP. I made sure that my Mac gets a different range of IP addresses that it would get if it connected to the VPN (192.168.1.x vs. 10.0.0.x). Not using any VPN client -- just Network System Preferences. It has worked in the past -- but it was a while ago, so I can't pinpoint a change. My sysadmin doesn't even see incoming connections to the VPN (nothing logged about me when I connect). Looking for any diagnostic advice at all

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• .NET OpenSource or cheap CRM [closed]

  - by Dkong

  Possible Duplicate: Open source CRMs Hi, I'm looking for a decent Open Source or cheap .NET CRM. Does anybody know of any good ones (aside from whatever there is on the front page of Google which I've checked and wasn't that impressed with)

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• Need to include Calendar and Email in own CRM system. Whose?

  - by PurplePilot

  I am writing a web based application that needs to have some elements of CRM in it but I cannot use an of-the-shelf CRM to do what I want. (Honestly we have been through it all and it will not work). Now while Tasks, Calls, Meetings and Notes are straightforward the idea of reinventing Mail and Calendars seems a waste of time and effort and also unproductive as most users already have their own and it simply adds to the complexity of my application and hacks users off. My thoughts are going around using Outlook and or GMail/iCal and or Mac Mail/iCal and or Thunderbird and importing the relevant data or if possible integrating it into the application. Any thoughts? Anyone got any experience of this can point me in a few directions. N.B. Not looking for an answer as too complex just some pointers and thoughts. Thanks. p.s. We did look at Sugar CRM as the basis for our project and it is useful to get best practice from but as I say it was not useable due to how we are structuring our software, not Sugar's fault.

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• Siebel CRM: Alive and Jamming at OpenWorld

  - by Tony Berk

  Yes, a rock 'n roll reference in a CRM/Customer Experience blog entry! Sorry, but we are getting excited about OpenWorld and all of the great CRM and Customer Experience sessions we've been planning for the past 6 months (yes, we really do start planning in March!). I also heard that some band named Pearl Jam is making an appearance. Who's tried the Rock Band guitar solo for Alive? Way too difficult for an amateur like me. Anyhow, we are supposed to be highlighting Siebel CRM at OpenWorld. Yes, Siebel will once again have a major presence at OpenWorld and there is a lot of new things to tell you about. If you search the OpenWorld Content Catalog with the tag "siebel", you'll find over 75 sessions. That's over 75 hours of opportunity to hear from Siebel customers, product managers, and implementers. While I invite you to read through the descriptions of all 75+ sessions or check out the OpenWorld Focus On Siebel document, I'd like to try and help with some highlights. The roadmap and strategy session was mentioned in my previous post, but it is important enough to mention again. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. This session was FULL last year, so I strongly suggest you pre-register via the OpenWorld Schedule Builder. Every year, my favorites are the customer panels, where you get hear 2, 3 or even 4 customers talk about their implementations and often share best practices and lessons learned. Customer Panel: Business Benefits of Deploying Siebel CRM (Session ID: CON9717) - Oct 1, 10:45AM featuring GlaxoSmithKline, PNC Bank and Southwest Airlines. Maximizing User Adoption Rates for Siebel Sales and Siebel Partner Relationship Management (CON9690) Oct 1, 12:15PM featuring CSL Behring, Intuit and McKesson. Best Practices for Upgrading Your Siebel CRM Implementations: Customer Successes (CON9715) - Oct 1, 3:15PM featuring Citrix, Sunlife Financial and Oracle experts. Driving Great Customer Experiences with Siebel Service Applications (CON9604) - Oct 1, 4:45 featuring Farmers Insurance, US Department of Homeland Security and Waste Management There are also a number of customer case study sessions including: Lowe's (CON9740), American Red Cross (CON6535), Ontario Lottery & Gaming's Siebel Marketing and Loyalty (CON4114), and LexisNexis (CON9551). Also, an interesting session on optimizing Siebel on Oracle with ACCOR (CON4289). Have you heard about the new Open UI for Siebel? If you haven't, you should! There are sessions focused on introducing you to the new functionality and how you can unleash the power of the new user interface: User Interface Innovations with the New Siebel “Open UI” (CON9703) Oct 2, 10:15AM and Unleash the Power of “Open UI” (CON9705) - Oct 3, 11:45AM. Other Siebel-related topics you might want to check out: Knowledge Management: Increasing Return on Your CRM Investments with Knowledge (CON9779) - Oct 1, 3:15PM Mobile: Mobile Solutions for Siebel CRM (CON9697) - Oct 2, 5:00PM Siebel Loyalty: Best Practices for Maximizing the Success of Your Loyalty Program with Siebel Loyalty (CON9588) - Oct 2, 5:00PM  Siebel Marketing: Next-Generation Cross-Channel Insight-Driven Customer Dialogue with Siebel Marketing (CON9600) - Oct 3, 10:15AM Integrating with Oracle Commerce: Administer Once and Deploy Everywhere: Integrating the Siebel, ATG, and Endeca Platforms (CON9761) - Oct 2 5:00PM Finally, don't forget the Oracle Applications User Group (OAUG) Special Interest Group for Siebel on Sunday, September 30 at 2:15PM. And of course, the Demogrounds in Moscone West will be full of Oracle and partner demos and information on new solutions. Wow! I told you there was a lot! Good luck finding the best sessions for you and have a great time at OpenWorld. Don't forget to sing along with Pearl Jam!

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