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  • Any simple approaches for managing customer data change requests for global reference files?

    - by Kelly Duke
    For the first time, I am developing in an environment in which there is a central repository for a number of different industry standard reference data tables and many different customers who need to select records from these industry standard reference data tables to fill in foreign key information for their customer specific records. Because these industry standard reference files are utilized by all customers, I want to reserve Create/Update/Delete access to these records for global product administrators. However, I would like to implement a (semi-)automated interface by which specific customers could request record additions, deletions or modifications to any of the industry standard reference files that are shared among all customers. I know I need something like a "data change request" table specifying: user id, user request datetime, request type (insert, modify, delete), a user entered text explanation of the change request, the user request's current status (pending, declined, completed), admin resolution datetime, admin id, an admin entered text description of the resolution, etc. What I can't figure out is how to elegantly handle the fact that these data change requests could apply to dozens of different tables with differing table column definitions. I would like to give the customer users making these data change requests a convenient way to enter their proposed record additions/modifications directly into CRUD screens that look very much like the reference table CRUD screens they don't have write/delete permissions for (with an additional text explanation and perhaps request priority field). I would also like to give the global admins a tool that allows them to view all the outstanding data change requests for the users they oversee sorted by date requested or user/date requested. Upon selecting a data change request record off the list, the admin would be directed to another CRUD screen that would be populated with the fields the customer users requested for the new/modified industry standard reference table record along with customer's text explanation, the request status and the text resolution explanation field. At this point the admin could accept/edit/reject the requested change and if accepted the affected industry standard reference file would be automatically updated with the appropriate fields and the data change request record's status, text resolution explanation and resolution datetime would all also be appropriately updated. However, I want to keep the actual production reference tables as simple as possible and free from these extraneous and typically null customer change request fields. I'd also like the data change request file to aggregate all data change requests across all the reference tables yet somehow "point to" the specific reference table and primary key in question for modification & deletion requests or the specific reference table and associated customer user entered field values in question for record creation requests. Does anybody have any ideas of how to design something like this effectively? Is there a cleaner, simpler way I am missing? Thank you so much for reading.

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  • SaaS Architecture Question from Newbie

    - by user226767
    I have developed a number of departmental client-server applications, and am now ready to begin working on moving one of these applications to a SaaS model. I have done some basic web development, but I'm a newbie when it comes to SaaS architectures. One of the first questions that comes to mind as I try to design the architecture is the question of single vs. multi tenancy. The pros and cons of each vary significantly depending on the type of application and scale required, so I'd like to describe my application and scale needs below, and hope others can comment on how I should get started with the architecture. The client-server application currently consists of a Firebird database and a Windows application. The database contains about 20 tables containing a few thousand records in 4 primary tables, and a few hundred records in various lookup and related tables. Although the number of records is small, the size can get large, as the database can contain large BLOBS. Each customer sets up their own database and has a handful of users within the organization connected to it. When I update the db schema, a new windows application is released, and it checks the db schema and then applies the updates as needed. For the SaaS application, I am designing for 100's (not 1000's or millions) of new customers per year. My first thought was to go with a multi tenancy model to make updates easy (shut down apply the updates to one database, and then start up). On the other hand, a single tenancy model would provide a means to roll updates out to a group of customers at a time, and spread the risk of data corruption - i.e. if something goes wrong with a database, it will impact one customer instead of all customers. With this idea, I was thinking of having a single web front-end which would connect to a single customer database upon login. Thus, when a new customer creates an account, a new database would be created (each customer would have their own db with multiple users as needed for the customer). In this model, a db update would require either a process to go through each db to apply schema changes, or a trigger upon logging in to initiate a schema update similar to the client-server model currently in use. Can anyone point me to information for similar applications which have been ported from client-server to SaaS? Or provide any pointers to consider? Basically I'm looking for architecture examples of taking a departmental application and making it available as a self service website for multiple customers. Thanks for any suggestions, resources, etc.

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  • Are there any generic shipping calculators out there for DJango?

    - by Jon Cage
    I'm in the process of settings up a website (I'm using DJango) to begin selling some toys I build and need a way of calculating shipping costs for my customers. Are there any (preferably free) shipping calculators which accept a customers address and return the cost for different delivery companies / delivery options? It would be nice if the API could indicate cost vs delivery time. We'll be shipping world-wide if that makes a difference?

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  • Why does the following Java Script fail to load XML?

    - by Pavitar
    I have taken an example taught to us in class,wherein a javascript is used to retrieve data from the XML,but it doesn't work.Please help I have also added the XML file below. <html> <head> <title>Customer Info</title> <script language="javascript"> var xmlDoc = 0; var xmlObj = 0; function loadCustomers(){ xmlDoc = new ActiveXObject("Microsoft.XMLDOM"); xmlDoc.async = "false"; xmlDoc.onreadystatechange = displayCustomers; xmlDoc.load("customers.xml"); } function displayCustomers(){ if(xmlDoc.readyState == 4){ xmlObj = xmlDoc.documentElement; var len = xmlObj.childNodes.length; for(i = 0; i < len; i++){ var nodeElement = xmlObj.childNodes[i]; document.write(nodeElement.attributes[0].value); for(j = 0; j < nodeElement.childNodes.length; j++){ document.write(" " + nodeElement.childNodes[j].firstChild.nodeValue); } document.write("<br/>"); } } } </script> </head> <body> <form> <input type="button" value="Load XML" onClick="loadCustomers()"> </form> </body> </html> XML(customers.xml) <?xml version="1.0" encoding="UTF-8"?> <customers> <customer custid="CU101"> <pwd>PW101</pwd> <email>[email protected]</email> </customer> <customer custid="CU102"> <pwd>PW102</pwd> <email>[email protected]</email> </customer> <customer custid="CU103"> <pwd>PW103</pwd> <email>[email protected]</email> </customer> <customer custid="CU104"> <pwd>PW104</pwd> <email>[email protected]</email> </customer> </customers>

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  • print multiple cheque

    - by rishikesh
    I have a grid-view having details of customers,now I want to print cheques for all customers of the grid with single click of button instead of clicking individual print button for each and every customer.I want to implement this in asp.net MVC 1.0.Please temme hw should i proceed for this..Is iTextSharp will do any help to me or there is any other such pdf libraries which will help me to accomplish my task.

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  • question with its query

    - by user329820
    Hi this is my homework and the question is this: List the average balance of customers by city and short zip code (the first five digits of thezip code). Only include customers residing in Washington State (‘WA’). also the Customer table has 5 columns(Name,Family,CustZip,CustCity,CustAVGBal) I wrote the query like below is this correct? SELECT CustCity,LEFT(CustZip,5) AS NewCustZip,CustAVGBal FROM Customer WHERE CustCity = 'WA' THANKS!!

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  • How to Filter ADO.NET data using a Full Text Seach (FTS) field?

    - by ActionFactory
    Hi All, We are using ADO.NET dataservices & are building URL based filters. Example: /Customers?filter=City eq 'London' We now need to filter on a Full Text 'tags' Field. WAS HOPING FOR: /Customers?filter=Tag like 'Friendly' PROBLEM: ADO.NET does not have a LIKE operator. ADO.NET does not seem to like FTS (It is not finding a match - because it is not parsing through the CSV's) Any ideas how to make this work? THX

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  • Getting the download count of a specific S3 object

    - by phidah
    I've got a number of S3 objects that are available to my customers. Since I'd like to bill my customers by usage, I wondered if there is any smart kind of way to get the number of times a given file has been downloaded? Alternatively, I suppose I could parse the log files provided by S3, but with 10m+ fetches per customer this might be bit of a task. Any ideas?

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  • update query with join on two tables

    - by dba_query
    I have customer and address tables. query: select * from addresses a, customers b where a.id = b.id returns 474 records For these records, I'd like to add the id of customer table into cid of address table. Example: If for the first record the id of customer is 9 and id of address is also 9 then i'd like to insert 9 into cid column of address table. I tried: update addresses a, customers b set a.cid = b.id where a.id = b.id but this does not seem to work.

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  • Java portal architectural considerations

    - by Woot4Moo
    Currently there exists a need to create an application that will serve 5 different customers each requiring their own specific URL and content repository. My question is when designing this application what should my considerations be for protecting the content of the individual customers while meeting the requirements of the unique URL. The system will be sitting on Windows with a postgres database and java as the implementation language.

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  • unique selling points: php, flash, rails

    - by pwebdev
    on reflecting how to talk with prospect customers on technologies for web applications, what are important requirements for chosing a specific technology? I am biased towards ruby on rails, but the code base and community of PHP is larger, while the user experience of flash sites is often an advantage to the segment of higher paying customers. how would you argue for or against the usage of a technology in general? for ruby on rails in particular?

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  • SQL Complex Select - Trouble forming query

    - by JoshSpacher
    I have three tables, Customers, Sales and Products. Sales links a CustomerID with a ProductID and has a SalesPrice. select Products.Category, AVG(SalePrice) from Sales inner join Products on Products.ProductID = Sales.ProductID group by Products.Category This lets me see the average price for all sales by category. However, I only want to include customers that have more than 3 sales records or more in the DB. I am not sure the best way, or any way, to go about this. Ideas?

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  • Translate LINQ to sql statement

    - by zielu1
    Hi, I want to translate LINQ expression tree to SQL statement and I don't want to write my own code for this. Example: var query = from c in Customers where c.Country == "UK" && c.City == "London" select c); To SELECT ... FROM Customers AS c WHERE c.Country = "UK" AND c.City = "London" I know DataContext.Log, but I want to use: query.ToSqlStatementString() Thanks

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  • How to change the header height in jQuery grid?

    - by rockers
    Hello Friends, I have a jquery grid,, with columns 5..but my column name is too large so defined somethign like this in my jquery grid.. Informatoin about <br/> customers bioData In my jquery column I am seeing Information about I am not able to see Customers BioData.. how to set the header height? thanks

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  • DisplayMemberPath is not working in WPF

    - by WpfBee
    I want to display CustomerList\CustomerName property items to the listBox using ItemsSource DisplayMemberPath property only. But it is not working. I do not want to use DataContext or any other binding in my problem. Please help. My code is given below: MainWindow.xaml.cs namespace BindingAnItemControlToAList { /// <summary> /// Interaction logic for MainWindow.xaml /// </summary> public partial class MainWindow : Window { public MainWindow() { InitializeComponent(); } } public class Customer { public string Name {get;set;} public string LastName { get; set; } } public class CustomerList { public List<Customer> Customers { get; set; } public List<string> CustomerName { get; set; } public List<string> CustomerLastName { get; set; } public CustomerList() { Customers = new List<Customer>(); CustomerName = new List<string>(); CustomerLastName = new List<string>(); CustomerName.Add("Name1"); CustomerLastName.Add("LastName1"); CustomerName.Add("Name2"); CustomerLastName.Add("LastName2"); Customers.Add(new Customer() { Name = CustomerName[0], LastName = CustomerLastName[0] }); Customers.Add(new Customer() { Name = CustomerName[1], LastName = CustomerLastName[1] }); } } } **MainWindow.Xaml** <Window x:Class="BindingAnItemControlToAList.MainWindow" xmlns="http://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="http://schemas.microsoft.com/winfx/2006/xaml" xmlns:local="clr-namespace:BindingAnItemControlToAList" Title="MainWindow" Height="350" Width="525" Loaded="Window_Loaded" > <Window.Resources> <local:CustomerList x:Key="Cust"/> </Window.Resources> <Grid Name="Grid1"> <ListBox ItemsSource="{Binding Source={StaticResource Cust}}" DisplayMemberPath="CustomerName" Height="172" HorizontalAlignment="Left" Margin="27,23,0,0" Name="lstStates" VerticalAlignment="Top" Width="245" /> </Grid> </Window>

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  • Creating ASP.NET MVC Negotiated Content Results

    - by Rick Strahl
    In a recent ASP.NET MVC application I’m involved with, we had a late in the process request to handle Content Negotiation: Returning output based on the HTTP Accept header of the incoming HTTP request. This is standard behavior in ASP.NET Web API but ASP.NET MVC doesn’t support this functionality directly out of the box. Another reason this came up in discussion is last week’s announcements of ASP.NET vNext, which seems to indicate that ASP.NET Web API is not going to be ported to the cloud version of vNext, but rather be replaced by a combined version of MVC and Web API. While it’s not clear what new API features will show up in this new framework, it’s pretty clear that the ASP.NET MVC style syntax will be the new standard for all the new combined HTTP processing framework. Why negotiated Content? Content negotiation is one of the key features of Web API even though it’s such a relatively simple thing. But it’s also something that’s missing in MVC and once you get used to automatically having your content returned based on Accept headers it’s hard to go back to manually having to create separate methods for different output types as you’ve had to with Microsoft server technologies all along (yes, yes I know other frameworks – including my own – have done this for years but for in the box features this is relatively new from Web API). As a quick review,  Accept Header content negotiation works off the request’s HTTP Accept header:POST http://localhost/mydailydosha/Editable/NegotiateContent HTTP/1.1 Content-Type: application/json Accept: application/json Host: localhost Content-Length: 76 Pragma: no-cache { ElementId: "header", PageName: "TestPage", Text: "This is a nice header" } If I make this request I would expect to get back a JSON result based on my application/json Accept header. To request XML  I‘d just change the accept header:Accept: text/xml and now I’d expect the response to come back as XML. Now this only works with media types that the server can process. In my case here I need to handle JSON, XML, HTML (using Views) and Plain Text. HTML results might need more than just a data return – you also probably need to specify a View to render the data into either by specifying the view explicitly or by using some sort of convention that can automatically locate a view to match. Today ASP.NET MVC doesn’t support this sort of automatic content switching out of the box. Unfortunately, in my application scenario we have an application that started out primarily with an AJAX backend that was implemented with JSON only. So there are lots of JSON results like this:[Route("Customers")] public ActionResult GetCustomers() { return Json(repo.GetCustomers(),JsonRequestBehavior.AllowGet); } These work fine, but they are of course JSON specific. Then a couple of weeks ago, a requirement came in that an old desktop application needs to also consume this API and it has to use XML to do it because there’s no JSON parser available for it. Ooops – stuck with JSON in this case. While it would have been easy to add XML specific methods I figured it’s easier to add basic content negotiation. And that’s what I show in this post. Missteps – IResultFilter, IActionFilter My first attempt at this was to use IResultFilter or IActionFilter which look like they would be ideal to modify result content after it’s been generated using OnResultExecuted() or OnActionExecuted(). Filters are great because they can look globally at all controller methods or individual methods that are marked up with the Filter’s attribute. But it turns out these filters don’t work for raw POCO result values from Action methods. What we wanted to do for API calls is get back to using plain .NET types as results rather than result actions. That is  you write a method that doesn’t return an ActionResult, but a standard .NET type like this:public Customer UpdateCustomer(Customer cust) { … do stuff to customer :-) return cust; } Unfortunately both OnResultExecuted and OnActionExecuted receive an MVC ContentResult instance from the POCO object. MVC basically takes any non-ActionResult return value and turns it into a ContentResult by converting the value using .ToString(). Ugh. The ContentResult itself doesn’t contain the original value, which is lost AFAIK with no way to retrieve it. So there’s no way to access the raw customer object in the example above. Bummer. Creating a NegotiatedResult This leaves mucking around with custom ActionResults. ActionResults are MVC’s standard way to return action method results – you basically specify that you would like to render your result in a specific format. Common ActionResults are ViewResults (ie. View(vn,model)), JsonResult, RedirectResult etc. They work and are fairly effective and work fairly well for testing as well as it’s the ‘standard’ interface to return results from actions. The problem with the this is mainly that you’re explicitly saying that you want a specific result output type. This works well for many things, but sometimes you do want your result to be negotiated. My first crack at this solution here is to create a simple ActionResult subclass that looks at the Accept header and based on that writes the output. I need to support JSON and XML content and HTML as well as text – so effectively 4 media types: application/json, text/xml, text/html and text/plain. Everything else is passed through as ContentResult – which effecively returns whatever .ToString() returns. Here’s what the NegotiatedResult usage looks like:public ActionResult GetCustomers() { return new NegotiatedResult(repo.GetCustomers()); } public ActionResult GetCustomer(int id) { return new NegotiatedResult("Show", repo.GetCustomer(id)); } There are two overloads of this method – one that returns just the raw result value and a second version that accepts an optional view name. The second version returns the Razor view specified only if text/html is requested – otherwise the raw data is returned. This is useful in applications where you have an HTML front end that can also double as an API interface endpoint that’s using the same model data you send to the View. For the application I mentioned above this was another actual use-case we needed to address so this was a welcome side effect of creating a custom ActionResult. There’s also an extension method that directly attaches a Negotiated() method to the controller using the same syntax:public ActionResult GetCustomers() { return this.Negotiated(repo.GetCustomers()); } public ActionResult GetCustomer(int id) { return this.Negotiated("Show",repo.GetCustomer(id)); } Using either of these mechanisms now allows you to return JSON, XML, HTML or plain text results depending on the Accept header sent. Send application/json you get just the Customer JSON data. Ditto for text/xml and XML data. Pass text/html for the Accept header and the "Show.cshtml" Razor view is rendered passing the result model data producing final HTML output. While this isn’t as clean as passing just POCO objects back as I had intended originally, this approach fits better with how MVC action methods are intended to be used and we get the bonus of being able to specify a View to render (optionally) for HTML. How does it work An ActionResult implementation is pretty straightforward. You inherit from ActionResult and implement the ExecuteResult method to send your output to the ASP.NET output stream. ActionFilters are an easy way to effectively do post processing on ASP.NET MVC controller actions just before the content is sent to the output stream, assuming your specific action result was used. Here’s the full code to the NegotiatedResult class (you can also check it out on GitHub):/// <summary> /// Returns a content negotiated result based on the Accept header. /// Minimal implementation that works with JSON and XML content, /// can also optionally return a view with HTML. /// </summary> /// <example> /// // model data only /// public ActionResult GetCustomers() /// { /// return new NegotiatedResult(repo.Customers.OrderBy( c=> c.Company) ) /// } /// // optional view for HTML /// public ActionResult GetCustomers() /// { /// return new NegotiatedResult("List", repo.Customers.OrderBy( c=> c.Company) ) /// } /// </example> public class NegotiatedResult : ActionResult { /// <summary> /// Data stored to be 'serialized'. Public /// so it's potentially accessible in filters. /// </summary> public object Data { get; set; } /// <summary> /// Optional name of the HTML view to be rendered /// for HTML responses /// </summary> public string ViewName { get; set; } public static bool FormatOutput { get; set; } static NegotiatedResult() { FormatOutput = HttpContext.Current.IsDebuggingEnabled; } /// <summary> /// Pass in data to serialize /// </summary> /// <param name="data">Data to serialize</param> public NegotiatedResult(object data) { Data = data; } /// <summary> /// Pass in data and an optional view for HTML views /// </summary> /// <param name="data"></param> /// <param name="viewName"></param> public NegotiatedResult(string viewName, object data) { Data = data; ViewName = viewName; } public override void ExecuteResult(ControllerContext context) { if (context == null) throw new ArgumentNullException("context"); HttpResponseBase response = context.HttpContext.Response; HttpRequestBase request = context.HttpContext.Request; // Look for specific content types if (request.AcceptTypes.Contains("text/html")) { response.ContentType = "text/html"; if (!string.IsNullOrEmpty(ViewName)) { var viewData = context.Controller.ViewData; viewData.Model = Data; var viewResult = new ViewResult { ViewName = ViewName, MasterName = null, ViewData = viewData, TempData = context.Controller.TempData, ViewEngineCollection = ((Controller)context.Controller).ViewEngineCollection }; viewResult.ExecuteResult(context.Controller.ControllerContext); } else response.Write(Data); } else if (request.AcceptTypes.Contains("text/plain")) { response.ContentType = "text/plain"; response.Write(Data); } else if (request.AcceptTypes.Contains("application/json")) { using (JsonTextWriter writer = new JsonTextWriter(response.Output)) { var settings = new JsonSerializerSettings(); if (FormatOutput) settings.Formatting = Newtonsoft.Json.Formatting.Indented; JsonSerializer serializer = JsonSerializer.Create(settings); serializer.Serialize(writer, Data); writer.Flush(); } } else if (request.AcceptTypes.Contains("text/xml")) { response.ContentType = "text/xml"; if (Data != null) { using (var writer = new XmlTextWriter(response.OutputStream, new UTF8Encoding())) { if (FormatOutput) writer.Formatting = System.Xml.Formatting.Indented; XmlSerializer serializer = new XmlSerializer(Data.GetType()); serializer.Serialize(writer, Data); writer.Flush(); } } } else { // just write data as a plain string response.Write(Data); } } } /// <summary> /// Extends Controller with Negotiated() ActionResult that does /// basic content negotiation based on the Accept header. /// </summary> public static class NegotiatedResultExtensions { /// <summary> /// Return content-negotiated content of the data based on Accept header. /// Supports: /// application/json - using JSON.NET /// text/xml - Xml as XmlSerializer XML /// text/html - as text, or an optional View /// text/plain - as text /// </summary> /// <param name="controller"></param> /// <param name="data">Data to return</param> /// <returns>serialized data</returns> /// <example> /// public ActionResult GetCustomers() /// { /// return this.Negotiated( repo.Customers.OrderBy( c=> c.Company) ) /// } /// </example> public static NegotiatedResult Negotiated(this Controller controller, object data) { return new NegotiatedResult(data); } /// <summary> /// Return content-negotiated content of the data based on Accept header. /// Supports: /// application/json - using JSON.NET /// text/xml - Xml as XmlSerializer XML /// text/html - as text, or an optional View /// text/plain - as text /// </summary> /// <param name="controller"></param> /// <param name="viewName">Name of the View to when Accept is text/html</param> /// /// <param name="data">Data to return</param> /// <returns>serialized data</returns> /// <example> /// public ActionResult GetCustomers() /// { /// return this.Negotiated("List", repo.Customers.OrderBy( c=> c.Company) ) /// } /// </example> public static NegotiatedResult Negotiated(this Controller controller, string viewName, object data) { return new NegotiatedResult(viewName, data); } } Output Generation – JSON and XML Generating output for XML and JSON is simple – you use the desired serializer and off you go. Using XmlSerializer and JSON.NET it’s just a handful of lines each to generate serialized output directly into the HTTP output stream. Please note this implementation uses JSON.NET for its JSON generation rather than the default JavaScriptSerializer that MVC uses which I feel is an additional bonus to implementing this custom action. I’d already been using a custom JsonNetResult class previously, but now this is just rolled into this custom ActionResult. Just keep in mind that JSON.NET outputs slightly different JSON for certain things like collections for example, so behavior may change. One addition to this implementation might be a flag to allow switching the JSON serializer. Html View Generation Html View generation actually turned out to be easier than anticipated. Initially I used my generic ASP.NET ViewRenderer Class that can render MVC views from any ASP.NET application. However it turns out since we are executing inside of an active MVC request there’s an easier way: We can simply create a custom ViewResult and populate its members and then execute it. The code in text/html handling code that renders the view is simply this:response.ContentType = "text/html"; if (!string.IsNullOrEmpty(ViewName)) { var viewData = context.Controller.ViewData; viewData.Model = Data; var viewResult = new ViewResult { ViewName = ViewName, MasterName = null, ViewData = viewData, TempData = context.Controller.TempData, ViewEngineCollection = ((Controller)context.Controller).ViewEngineCollection }; viewResult.ExecuteResult(context.Controller.ControllerContext); } else response.Write(Data); which is a neat and easy way to render a Razor view assuming you have an active controller that’s ready for rendering. Sweet – dependency removed which makes this class self-contained without any external dependencies other than JSON.NET. Summary While this isn’t exactly a new topic, it’s the first time I’ve actually delved into this with MVC. I’ve been doing content negotiation with Web API and prior to that with my REST library. This is the first time it’s come up as an issue in MVC. But as I have worked through this I find that having a way to specify both HTML Views *and* JSON and XML results from a single controller certainly is appealing to me in many situations as we are in this particular application returning identical data models for each of these operations. Rendering content negotiated views is something that I hope ASP.NET vNext will provide natively in the combined MVC and WebAPI model, but we’ll see how this actually will be implemented. In the meantime having a custom ActionResult that provides this functionality is a workable and easily adaptable way of handling this going forward. Whatever ends up happening in ASP.NET vNext the abstraction can probably be changed to support the native features of the future. Anyway I hope some of you found this useful if not for direct integration then as insight into some of the rendering logic that MVC uses to get output into the HTTP stream… Related Resources Latest Version of NegotiatedResult.cs on GitHub Understanding Action Controllers Rendering ASP.NET Views To String© Rick Strahl, West Wind Technologies, 2005-2014Posted in MVC  ASP.NET  HTTP   Tweet !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })();

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  • AIX Checklist for stable obiee deployment

    - by user554629
    Common AIX configuration issues     ( last updated 27 Aug 2012 ) OBIEE is a complicated system with many moving parts and connection points.The purpose of this article is to provide a checklist to discuss OBIEE deployment with your systems administrators. The information in this article is time sensitive, and updated as I discover new  issues or details. What makes OBIEE different? When Tech Support suggests AIX component upgrades to a stable, locked-down production AIX environment, it is common to get "push back".  "Why is this necessary?  We aren't we seeing issues with other software?"It's a fair question that I have often struggled to answer; here are the talking points: OBIEE is memory intensive.  It is the entire purpose of the software to trade memory for repetitive, more expensive database requests across a network. OBIEE is implemented in C++ and is very dependent on the C++ runtime to behave correctly. OBIEE is aggressively thread efficient;  if atomic operations on a particular architecture do not work correctly, the software crashes. OBIEE dynamically loads third-party database client libraries directly into the nqsserver process.  If the library is not thread-safe, or corrupts process memory the OBIEE crash happens in an unrelated part of the code.  These are extremely difficult bugs to find. OBIEE software uses 99% common source across multiple platforms:  Windows, Linux, AIX, Solaris and HPUX.  If a crash happens on only one platform, we begin to suspect other factors.  load intensity, system differences, configuration choices, hardware failures.  It is rare to have a single product require so many diverse technical skills.   My role in support is to understand system configurations, performance issues, and crashes.   An analyst trained in Business Analytics can't be expected to know AIX internals in the depth required to make configuration choices.  Here are some guidelines. AIX C++ Runtime must be at  version 11.1.0.4$ lslpp -L | grep xlC.aixobiee software will crash if xlC.aix.rte is downlevel;  this is not a "try it" suggestion.Nov 2011 11.1.0.4 version  is appropriate for all AIX versions ( 5, 6, 7 )Download from here:https://www-304.ibm.com/support/docview.wss?uid=swg24031426 No reboot is necessary to install, it can even be installed while applications are using the current version.Restart the apps, and they will pick up the latest version. AIX 5.3 Technology Level 12 is required when running on Power5,6,7 processorsAIX 6.1 was introduced with the newer Power chips, and we have seen no issues with 6.1 or 7.1 versions.Customers with an unstable deployment, dozens of unexplained crashes, became stable after the upgrade.If your AIX system is 5.3, the minimum TL level should be at or higher than this:$ oslevel -s  5300-12-03-1107IBM typically supports only the two latest versions of AIX ( 6.1 and 7.1, for example).  AIX 5.3 is still supported and popular running in an LPAR. obiee userid limits$ ulimit -Ha  ( hard limits )$ ulimit -a   ( default limits )core file size (blocks)     unlimiteddata seg size (kbytes)      unlimitedfile size (blocks)          unlimitedmax memory size (kbytes)    unlimitedopen files                  10240 cpu time (seconds)          unlimitedvirtual memory (kbytes)     unlimitedIt is best to establish the values in /etc/security/limitsroot user is needed to observe and modify this file.If you modify a limit, you will need to relog in to change it again.  For example,$ ulimit -c 0$ ulimit -c 2097151cannot modify limit: Operation not permitted$ ulimit -c unlimited$ ulimit -c0There are only two meaningful values for ulimit -c ; zero or unlimited.Anything else is likely to produce a truncated core file that cannot be analyzed. Deploy 32-bit or 64-bit ?Early versions of OBIEE offered 32-bit or 64-bit choice to AIX customers.The 32-bit choice was needed if a database vendor did not supply a 64-bit client library.That's no longer an issue and beginning with OBIEE 11, 32-bit code is no longer shipped.A common error that leads to "out of memory" conditions to to accept the 32-bit memory configuration choices on 64-bit deployments.  The significant configuration choices are: Maximum process data (heap) size is in an AIX environment variableLDR_CNTRL=IGNOREUNLOAD@LOADPUBLIC@PREREAD_SHLIB@MAXDATA=0x... Two thread stack sizes are made in obiee NQSConfig.INI[ SERVER ]SERVER_THREAD_STACK_SIZE = 0;DB_GATEWAY_THREAD_STACK_SIZE = 0; Sort memory in NQSConfig.INI[ GENERAL ]SORT_MEMORY_SIZE = 4 MB ;SORT_BUFFER_INCREMENT_SIZE = 256 KB ; Choosing a value for MAXDATA:0x080000000  2GB Default maximum 32-bit heap size ( 8 with 7 zeros )0x100000000  4GB 64-bit breaking even with 32-bit ( 1 with 8 zeros )0x200000000  8GB 64-bit double 32-bit max0x400000000 16GB 64-bit safetyUsing 2GB heap size for a 64-bit process will almost certainly lead to an out-of-memory situation.Registers are twice as big ... consume twice as much memory in the heap.Upgrading to a 4GB heap for a 64-bit process is just "breaking even" with 32-bit.A 32-bit process is constrained by the 32-bit virtual addressing limits.  Heap memory is used for dynamic requirements of obiee software, thread stacks for each of the configured threads, and sometimes for shared libraries. 64-bit processes are not constrained in this way;  extra heap space can be configured for safety against a query that might create a sudden requirement for excessive storage.  If the storage is not available, this query might crash the whole server and disrupt existing users.There is no performance penalty on AIX for configuring more memory than required;  extra memory can be configured for safety.  If there are no other considerations, start with 8GB.Choosing a value for Thread Stack size:zero is the value documented to select an appropriate default for thread stack size.  My preference is to change this to an absolute value, even if you intend to use the documented default;  it provides better documentation and removes the "surprise" factor.There are two thread types that can be configured. GATEWAY is used by a thread pool to call a database client library to establish a DB connection.The default size is 256KB;  many customers raise this to 512KB ( no performance penalty for over-configuring ). This value must be set to 1 MB if Teradata connections are used. SERVER threads are used to run queries.  OBIEE uses recursive algorithms during the analysis of query structures which can consume significant thread stack storage.  It's difficult to provide guidance on a value that depends on data and complexity.  The general notion is to provide more space than you think you need,  "double down" and increase the value if you run out, otherwise inspect the query to understand why it is too complex for the thread stack.  There are protections built into the software to abort a single user query that is too complex, but the algorithms don't cover all situations.256 KB  The default 32-bit stack size.  Many customers increased this to 512KB on 32-bit.  A 64-bit server is very likely to crash with this value;  the stack contains mostly register values, which are twice as big.512 KB  The documented 64-bit default.  Some early releases of obiee didn't set this correctly, resulting in 256KB stacks.1 MB  The recommended 64-bit setting.  If your system only ever uses 512KB of stack space, there is no performance penalty for using 1MB stack size.2 MB  Many large customers use this value for safety.  No performance penalty.nqscheduler does not use the NQSConfig.INI file to set thread stack size.If this process crashes because the thread stack is too small, use this to set 2MB:export OBI_BACKGROUND_STACK_SIZE=2048 Shared libraries are not (shared) When application libraries are loaded at run-time, AIX makes a decision on whether to load the libraries in a "public" memory segment.  If the filesystem library permissions do not have the "Read-Other" permission bit, AIX loads the library into private process memory with two significant side-effects:* The libraries reduce the heap storage available.      Might be significant in 32-bit processes;  irrelevant in 64-bit processes.* Library code is loaded into multiple real pages for execution;  one copy for each process.Multiple execution images is a significant issue for both 32- and 64-bit processes.The "real memory pages" saved by using public memory segments is a minor concern.  Today's machines typically have plenty of real memory.The real problem with private copies of libraries is that they consume processor cache blocks, which are limited.   The same library instructions executing in different real pages will cause memory delays as the i-cache ( instruction cache 128KB blocks) are refreshed from real memory.   Performance loss because instructions are delayed is something that is difficult to measure without access to low-level cache fault data.   The machine just appears to be running slowly for no observable reason.This is an easy problem to detect, and an easy problem to correct.Detection:  "genld -l" AIX command produces a list of the libraries used by each process and the AIX memory address where they are loaded.32-bit public segment is 13 ( "dxxxxxxx" ).   private segments are 2-a.64-bit public segment is 9 ( "9xxxxxxxxxxxxxxx") ; private segment is 8.genld -l | grep -v ' d| 9' | sort +2provides a list of privately loaded libraries. Repair: chmod o+r <libname>AIX shared libraries will have a suffix of ".so" or ".a".Another technique is to change all libraries in a selected directory to repair those that might not be currently loaded.   The usual directories that need repair are obiee code, httpd code and plugins, database client libraries and java.chmod o+r /shr/dir/*.a /shr/dir/*.so Configure your system for diagnosticsProduction systems shouldn't crash, and yet bad things happen to good software.If obiee software crashes and produces a core, you should configure your system for reliable transfer of the failing conditions to Oracle Tech Support.  Here's what we need to be able to diagnose a core file from your system.* fullcore enabled. chdev -lsys0 -a fullcore=true* core naming enabled. chcore -n on -d* ulimit must not truncate core. see item 3.* pstack.sh is used to capture core documentation.* obidoc is used to capture current AIX configuration.* snapcore  AIX utility captures core and libraries. Use the proper syntax. $ snapcore -r corename executable-fullpath   /tmp/snapcore will contain the .pax.Z output file.  It is compressed.* If cores are directed to a common directory, ensure obiee userid can write to the directory.  ( chcore -p /cores -d ; chmod 777 /cores )The filesystem must have sufficient space to hold a crashing obiee application.Use:  df -k  Check the "Free" column ( not "% Used" )  8388608 is 8GB. Disable Oracle Client Library signal handlingThe Oracle DB Client Library is frequently distributed with the sqlplus development kit.By default, the library enables a signal handler, which will document a call stack if the application crashes.   The signal handler is not needed, and definitely disruptive to obiee diagnostics.   It needs to be disabled.   sqlnet.ora is typically located at:   $ORACLE_HOME/network/admin/sqlnet.oraAdd this line at the top of the file:   DIAG_SIGHANDLER_ENABLED=FALSE Disable async query in the RPD connection pool.This might be an obiee 10.1.3.4 issue only ( still checking  )."async query" must be disabled in the connection pools.It was designed to enable query cancellation to a database, and turned out to have too many edge conditions in normal communication that produced random corruption of data and crashes.  Please ensure it is turned off in the RPD. Check AIX error report (errpt).Errors external to obiee applications can trigger crashes.  $ /bin/errpt -aHardware errors ( firmware, adapters, disks ) should be reported to IBM support.All application core files are recorded by AIX;  the most recent ones are listed first. Reserved for something important to say.

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  • Using jQuery and SPServices to Display List Items

    - by Bil Simser
    I had an interesting challenge recently that I turned to Marc Anderson’s wonderful SPServices project for. If you haven’t already seen or used SPServices, please do. It’s a jQuery library that does primarily two things. First, it wraps up all of the SharePoint web services in a nice little AJAX wrapper for use in JavaScript. Second, it enhances the form editing of items in SharePoint so you’re not hacking up your List Form pages. My challenge was simple but interesting. The user wanted to display a SharePoint item page (DispForm.aspx, which already had some customization on it to display related items via this blog post from Codeless Solutions for SharePoint) but launch from an external application using the value of one of the fields in the SharePoint list. For simplicity let’s say my list is a list of customers and the related list is a list of orders for that customer. It would look something like this (click on the item to see the full image): Your first thought might be, that’s easy! Display the customer information using a DataView Web Part and filter the item using a query string to match the customer number. However there are a few problems with this idea: You’ll need to build a custom page and then attach that related orders view to it. This is a bit of a problem because the solution from Codeless Solutions relies on the Title field on the page to be displayed. On a custom page you would have to recreate all of the elements found on the DispForm.aspx page so the related view would work. The DataView Web Part doesn’t look *exactly* like what the out of the box display form page does. Not a huge problem and can be overcome with some CSS style overrides but still, more work. A DVWP showing a single record doesn’t have the same toolbar that you would using the DispForm.aspx. Not a show-stopper and you can rebuild the toolbar but it’s going to potentially require code and then there’s the security trimming, etc. that you have to get right. DVWPs are not automatically updated if you add a column to the list like DispForm.aspx is. Work, work, work. For these reasons I thought it would be easier to take the already existing (modified) DispForm.aspx page and just add some jQuery magic to the page to find the item. Why do we need to find it? DispForm.aspx relies on a querystring parameter called “ID” which then displays whatever that item ID number is in the list. Trouble is, when you’re coming in from an external app via a link, you don’t know what that internal ID is (and frankly shouldn’t). I don’t like exposing internal SharePoint IDs to the outside world for the same reason I don’t do it with database IDs. They’re internal and while it’s find to use on the site itself you don’t want external links using it. It’s volatile and can change (delete one item then re-add it back with the same data and watch any ID references break). The next thought might be to call a SharePoint web service with a CAML query to get the item ID number using some criteria (in this case, the customer number). That’s great if you have that ability but again we had an existing application we were just adding a link to. The last thing I wanted to do was to crack open the code on that sucker and start calling web services (primarily because it’s Java, but really I’m a lazy geek). However if you’re doing this and have access to call a web service that would be an option. Back to this problem, how do I a) find a SharePoint List Item based on some field value other than ID and b) make it low impact so I can just construct a URL to it? That’s where jQuery and SPServices came to the rescue. After spending a few hours of emails back and forth with Marc and a couple of phone calls (and updating jQuery to the latest version, duh!) it was a simple answer. First we need a reference to a) jQuery b) SPServices and c) our script. I just dropped a Content Editor Web Part, the Swiss Army Knives of Web Parts, onto the DispForm.aspx page and added these lines: <script type="text/javascript" src="http://intranet/JavaScript/jquery-1.4.2.min.js"></script> <script type="text/javascript" src="http://intranet/JavaScript/jquery.SPServices-0.5.3.min.js"></script> <script type="text/javascript" src="http://intranet/JavaScript/RedirectToID.js"> </script> Update it to point to where you keep your scripts located. I prefer to keep them all in Document Libraries as I can make changes to them without having to remote into the server (and on a multiple web front end, that’s just a PITA), it provides me with version control of sorts, and it’s quick to add new plugins and scripts. Now we can look at our RedirectToID.js script. This invokes the SPServices Library to call the GetListItems method of the Lists web service and then rewrites the URL to DispForm.aspx to use the correct SharePoint ID (the internal one). $(document).ready(function(){ var queryStringValues = $().SPServices.SPGetQueryString(); var id = queryStringValues["ID"]; if(id == "0") { var customer = queryStringValues["CustomerNumber"]; var query = "<Query><Where><Eq><FieldRef Name='CustomerNumber'/><Value Type='Text'>" + customer + "</Value></Eq></Where></Query>"; var url = window.location; $().SPServices({ operation: "GetListItems", listName: "Customers", async: false, CAMLQuery: query, completefunc: function (xData, Status) { $(xData.responseXML).find("[nodeName=z:row]").each(function(){ id = $(this).attr("ows_ID"); url = $().SPServices.SPGetCurrentSite() + "/Lists/Customers/DispForm.aspx?ID=" + id; window.location = url; }); } }); } }); What’s happening here? Line 3: We call SPServices.SPGetQueryString to get an array of query string values (a handy function in the library as I had 15 lines of code to do this which is now gone). Line 4: Extract the ID value from the query string Line 6: If we pass in “0” it means we’re looking up a field value. This allows DispForm.aspx to work like normal with SharePoint lists but lookup our values when invoked. Why ID at all? DispForm.aspx doesn’t work unless you pass in something and “0” is a *magic* number that will invoke the page but not lookup a value in the database. Line 8-15: Extract the CustomerNumber query string value, build a CAML query to find it then call the GetListitems method using SPServices Line 16: Process the results in our completefunc to iterate over all the rows (there should only be one) and extract the real ID of the item Line 17-20: Build a new URL based on the site (using a call to SPGetCurrentSite) and append our real ID to redirect to the DispForm.aspx page As you can see, it dynamically creates a CAML query for the call to the web service using the passed in value. You could even make this generic to take in different query strings, one for the field name to search for and the other for the value to find. That way it could be used for any field you want. For example you could bring up the correct item on the DispForm.aspx page based on customer name with something like this: http://myserver/Lists/Customers/DispForm.aspx?ID=0&FilterId=CustomerName&FilterValue=Sony Use your imagination. Some people would opt for building a custom page with a DVWP but if you want to leverage all the functionality of DispForm.aspx this might come in handy if you don’t want to rely on internal SharePoint IDs.

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  • The Partner Perspective from Oracle OpenWorld 2012 - IDC’s Darren Bibby report

    - by Richard Lefebvre
    Below is IDC’s Darren Bibby report on ‘The Partner Perspective from Oracle OpenWorld 2012’. If you missed the 2012 edition, I trust this will give you the willingness to attend next year one! October 26, 2012 I attended my fourth Oracle OpenWorld earlier in October. I always go in with the lens of, "What's in it for partners this year?" Although it's primarily thought of as a customer event - and yes, the bulk of the almost 50,000 attendees are customers - this year's conference was clearly the largest and most important partner event Oracle has ever run. Oracle PartnerNetwork (OPN) Exchange There were more partner attendees than ever, with Oracle citing somewhere around 5000. But the format for partners this year was different. And it was better. Traditionally, Oracle hosts a one-day only Partner Forum on the Sunday before the customer-focused conference begins. This year, the partner content still began on the Sunday, but the worldwide alliances and channels group created an exclusive track throughout the week, just for partners. It featured content specifically targeted towards partners, and was anchored at a nearby hotel. This was a great move for Oracle. The Oracle PartnerNetwork (OPN) team has been in a tricky position for years in that they have enough partners that they need a landmark event in the year, but perhaps not enough to justify a separate, worldwide, large, partner-only event. Coinciding a four day event with Oracle OpenWorld, where anybody who's anybody in the Oracle world attends anyway, is a good solution. The channels leadership team can build from this success for an even better conference next year. It's expected that they will follow a similar strategy. Cloud Announcements for Partners As for the content, it was primarily about the Cloud. For customers, for VARs, for ISVs, for everyone. There were five key Cloud related announcements for partners at the event: Cloud Builder Specialization. This is one of the first broader Specializations that isn't focused on one unique product. It is a designation for partners that offer design and implementation services for private cloud solutions. As such, it will surely be something that nearly every partner will consider, and many will pursue. New Specializations for Cloud Services. Unlike the broad, almost "strategy-level" Specialization above, there are a group of new product-based "merit badges" for many of the new Cloud offerings. Think about a Specialization for the Cloud version of HCM, for instance. Each of these particular specializations will also have Rapid Start implementation methodologies that allow a partner to offer a fixed scope and fixed price bid to customers. Based on the learnings from Oracle Consulting, this means a partner might be able to deliver Cloud HCM in six weeks for a fixed price. In the end, this means more consistent experiences for Oracle customers. Cloud Resale Program. For those partners who achieve one of these Cloud Specializations, it will mean they can actually resell the subscription-based Cloud product. This is important because it has been somewhat of a rarity in the emerging Cloud channel for partners to be able to "take the paper", take the revenue, do the billing, be first line of support etc. This is an important step for Oracle and one the partners will be happy to see. Cloud Referral Program. For those partners who are not as engaged with these specific Cloud products that the Specializations revolve around, there is a new referral program that provides an incentive to recommend Oracle Cloud products. This one-two punch of referral and resale programs is similar in many ways to other vendors who allow more committed partners to resell, while more casual partners can collect fees. It's the model that seems to work. The key to allow a company to resell a subscription product - something that is inherently delivered directly between the vendor and customer - is trust. Achieving a specialization is a good bar to have to meet. Platform as a Service for ISVs. Leveraging some of the overall announcements made by CEO Larry Ellison around a cloud version of its famous database, Oracle also outlined a new ability for ISVs to build cloud services on its new PaaS offering. Details were less available for this announcement, though it's an expected and fitting play for ISVs comfortable with Oracle technology who can now more easily build out cloud applications. There wasn't much talk of an app store to go along with this, but surely it's in the works. Specializations And "The Gap" Coming back to Specializations, Oracle PartnerNetwork (OPN) has 4600 partners worldwide that hold 20,000 Specializations. These are impressive numbers just three years into the new OPN framework. The actual number of Specializations has also grown significantly, up to 111 today and soon around 125 or so with the new Cloud designations. Oracle may need to look at grouping some of these and creating higher level, broader designations that partners could achieve by earning several Specializations in that group. At 125 and growing, this is a lot. On the top of the pyramid, Hitachi Ltd. successfully became the eleventh partner to make it to the highly prestigious Diamond level. Partner programs partially exist in order to recognize capable partners. And it's more than abundantly clear that the Diamond level does this. But I think Oracle has a gap. Specializations show capability in a very specific product area, and all sizes of partners can achieve these. The next level at which to show a level of expertise is the Advanced Specialization. However, this is a massive step up from the regular Specialization. The advanced level requires 50 people to have certification in that particular product area. Most other industry programs have similar higher level statuses, but none are even close to that number. Whereas a customer who sees an Oracle partner with an advanced specialization can be very sure of capability, there is a gap in that there are hundreds or even thousands of 20-50 person solution providers who are top notch in their area of expertise. They will never get to Advanced due to numbers alone. These boutique partners don't really have a way of showing off their talents in the current program. Advanced may not need to be so high to really show that a company has deep expertise. Overall it was a very successful Oracle OpenWorld for Oracle partners of all sizes. There was progress made on making it a bigger and more relevant event. And also on catching up and maybe even leading in some cases with cloud opportunities for partners.

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  • Developer’s Life – Attitude and Communication – They Can Cause Problems – Notes from the Field #027

    - by Pinal Dave
    [Note from Pinal]: This is a 27th episode of Notes from the Field series. The biggest challenge for anyone is to understand human nature. We human have so many things on our mind at any moment of time. There are cases when what we say is not what we mean and there are cases where what we mean we do not say. We do say and things as per our mood and our agenda in mind. Sometimes there are incidents when our attitude creates confusion in the communication and we end up creating a situation which is absolutely not warranted. In this episode of the Notes from the Field series database expert Mike Walsh explains a very crucial issue we face in our career, which is not technical but more to relate to human nature. Read on this may be the best blog post you might read in recent times. In this week’s note from the field, I’m taking a slight departure from technical knowledge and concepts explained. We’ll be back to it next week, I’m sure. Pinal wanted us to explain some of the issues we bump into and how we see some of our customers arrive at problem situations and how we have helped get them back on the right track. Often it is a technical problem we are officially solving – but in a lot of cases as a consultant, we are really helping fix some communication difficulties. This is a technical blog post and not an “advice column” in a newspaper – but the longer I am a consultant, the more years I add to my experience in technology the more I learn that the vast majority of the problems we encounter have “soft skills” included in the chain of causes for the issue we are helping overcome. This is not going to be exhaustive but I hope that sharing four pieces of advice inspired by real issues starts a process of searching for places where we can be the cause of these challenges and look at fixing them in ourselves. Or perhaps we can begin looking at resolving them in teams that we manage. I’ll share three statements that I’ve either heard, read or said and talk about some of the communication or attitude challenges highlighted by the statement. 1 – “But that’s the SAN Administrator’s responsibility…” I heard that early on in my consulting career when talking with a customer who had serious corruption and no good recent backups – potentially no good backups at all. The statement doesn’t have to be this one exactly, but the attitude here is an attitude of “my job stops here, and I don’t care about the intent or principle of why I’m here.” It’s also a situation of having the attitude that as long as there is someone else to blame, I’m fine…  You see in this case, the DBA had a suspicion that the backups were not being handled right.  They were the DBA and they knew that they had responsibility to ensure SQL backups were good to go – it’s a basic requirement of a production DBA. In my “As A DBA Where Do I start?!” presentation, I argue that is job #1 of a DBA. But in this case, the thought was that there was someone else to blame. Rather than create extra work and take on responsibility it was decided to just let it be another team’s responsibility. This failed the company, the company’s customers and no one won. As technologists – we should strive to go the extra mile. If there is a lack of clarity around roles and responsibilities and we know it – we should push to get it resolved. Especially as the DBAs who should act as the advocates of the data contained in the databases we are responsible for. 2 – “We’ve always done it this way, it’s never caused a problem before!” Complacency. I have to say that many failures I’ve been paid good money to help recover from would have not happened had it been for an attitude of complacency. If any thoughts like this have entered your mind about your situation you may be suffering from it. If, while reading this, you get this sinking feeling in your stomach about that one thing you know should be fixed but haven’t done it.. Why don’t you stop and go fix it then come back.. “We should have better backups, but we’re on a SAN so we should be fine really.” “Technically speaking that could happen, but what are the chances?” “We’ll just clean that up as a fast follow” ..and so on. In the age of tightening IT budgets, increased expectations of up time, availability and performance there is no room for complacency. Our customers and business units expect – no demand – the best. Complacency says “we will give you second best or hopefully good enough and we accept the risk and know this may hurt us later. Sometimes an organization will opt for “good enough” and I agree with the concept that at times the perfect can be the enemy of the good. But when we make those decisions in a vacuum and are not reporting them up and discussing them as an organization that is different. That is us unilaterally choosing to do something less than the best and purposefully playing a game of chance. 3 – “This device must accept interference from other devices but not create any” I’ve paraphrased this one – but it’s something the Federal Communications Commission – a federal agency in the United States that regulates electronic communication – requires of all manufacturers of any device that could cause or receive interference electronically. I blogged in depth about this here (http://www.straightpathsql.com/archives/2011/07/relationship-advice-from-the-fcc/) so I won’t go into much detail other than to say this… If we all operated more on the premise that we should do our best to not be the cause of conflict, and to be less easily offended and less upset when we perceive offense life would be easier in many areas! This doesn’t always cause the issues we are called in to help out. Not directly. But where we see it is in unhealthy relationships between the various technology teams at a client. We’ll see teams hoarding knowledge, not sharing well with others and almost working against other teams instead of working with them. If you trace these problems back far enough it often stems from someone or some group of people violating this principle from the FCC. To Sum It Up Technology problems are easy to solve. At Linchpin People we help many customers get past the toughest technological challenge – and at the end of the day it is really just a repeatable process of pattern based troubleshooting, logical thinking and starting at the beginning and carefully stepping through to the end. It’s easy at the end of the day. The tough part of what we do as consultants is the people skills. Being able to help get teams working together, being able to help teams take responsibility, to improve team to team communication? That is the difficult part, and we get to use the soft skills on every engagement. Work on professional development (http://professionaldevelopment.sqlpass.org/) and see continuing improvement here, not just with technology. I can teach just about anyone how to be an excellent DBA and performance tuner, but some of these soft skills are much more difficult to teach. If you want to get started with performance analytics and triage of virtualized SQL Servers with the help of experts, read more over at Fix Your SQL Server. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: Notes from the Field, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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  • Share and Deliver BI Publisher Reports in Multiple Languages

    - by kanichiro.nishida
    When you share your reports with someone who speak and read in different languages you want your reports to be shown in their language, right ? Well, translating reports with BI Publisher is not only easy but also reduces the maintenance cost a lot. Many of us in the BI Publisher product development team used to work in Globalization and Multi Lingual support, which enables Oracle products and applications to be used in many different languages and countries and territories.  And we have a lot of experience in this area. In fact, being a strategic reporting platform for Oracle EBS, PeopleSoft, JD Edwards, Siebel, and many other Oracle application products, our customers from all over the world are generating thousands of thousands of reports, including out-of-the-box pre-developed reports from Oracle and customer created or customized reports, in their own local language everyday as they operate and manage their business. Today, I’m going to talk about this very topic, how to translate my reports with BI Publisher 11G. Translation Grows, not the Numbers of the Reports Most of the reporting tools, regardless if it’s traditional or new, always take this translation on the back burner. They require their users to copy an original report and translate the whole thing. So when you want to support additional10 languages you will need to have 10 copies of the original. Imagine when you have 50 reports then you will end up having 500 reports (50 x 10) ! Now you need to maintain these 500 reports, whenever you need to make a change in a report you need to apply the same change to the other 10 reports. And as you imagine this is not only a nightmare for IT managements but not acceptable especially for the applications like Oracle EBS that supports over 30 languages. So first thing we did was, very simple, we separated the translation out of the report and marry it to the report only at the report generation. This means, regardless of how many languages you need to support you need to have only one report and translation files for the 10 languages, which would contain the translated letters and words. So let’s say you have 50 reports and need to support 10 languages for those reports you still have only 50 reports and each report now has 10 language translation files. Yes, translation is the one should grow as you add more languages to support, not the report itself! And second, we provide the translation files in XLIFF format, which is an international standard XML based format to exchange and maintain translation strings. So once you generate the XLIFF files for your reports with BI Publisher then you can work with any translation vendors in the world to make a mass translation or you can translate the XML files by yourself by manually updating the translatable strings presented in this text file. Lastly, we made it easier to manage the translation process starting from generating the XLIFF files to uploading the translated XLIFF files back to the BI Publisher server. You can generate, download, upload the XLIFF files from the BI Publisher’s Web interface with your browser and you can see the translated reports right away without needing to shutdown or restart your server. While the translated reports are displayed based on your language preference setting you can also specify a different language when you schedule or deliver the reports so that they can be generated in your customer’s preferred language. What Can I Translate? When it comes to translation there are three things. First, report content translation. When you receive a report you like to see the content like report title, section title, comments, annotation, table column header, and anything that are static and embedded in the report. in your preferred language. We call this Reports Content translation. Second, when you open a report online you might want to see not only the report content being translated but also the report UI, such as report name, parameter name, layout name, and anything that would help you to navigate around the reports, to be translated in your language. We call this Reports UI translation. And this separation of the Reports Content and Reports UI translation makes it very useful especially when you want to navigate through the reports in your preferred language UI but want to generate the reports in your customer’s preferred language. Imagine you are English native speaker and need to generate and send a report to your customers in China. You like to see the report name, parameter name in English so that you can comfortably navigate to the report and generate the report output, but like to see the report generated in Chinese so that the your customers in China can understand the report when they receive it. And lastly, you might want to see even the data presented in the report to be translated. For example, you might want to see product names in an Order Status report to be translated based on the report viewer’s language preference. We call this Reporting Data translation. Since this Reporting Data translation is maintained at the data source level such as Database tables along with the main data, you need to prepare the translation at the data source level first. Then, you want to make sure that your query is switched accordingly based on the language preference setting so that the translated data will be retrieved. How to Translate BI Publisher Reports? Now when it comes to ‘how to translate BI Publisher reports?’ the main focus here is about the translation for the Report Content and Report UI. And I just created this video to show you how to create and manage the translation with BI Publisher 11G. Please take a look at the clip below.   In today’s business world, customers and suppliers are from all over the world regardless of the size of the company or organization. Supporting multiple languages for your reports is no longer something ‘nice to have’, it’s mandatory. BI Publisher is designed to support multi lingual reports from the beginning without any extra hidden cost of license or configuration like other reporting tools such as Crystal Reports. You can support additional languages translation at any time with the very simple steps shown in the video above. Happy translation! Please share your translation experience with us! 

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