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  • Can Office Project Server 2010 handle issue tracking?

    - by JL
    I have a scenario where I want to be able to allow customers to login to a customer facing portal on the web, and log issues / bugs. Internal team members should then be notified via email and the issue should be logged in Project Server. The ticket status should be Open, until either resolved or close, where the customer will be notified via email. Is this possible to do using Microsoft Project Server 2010? The question could also be can customers submit bugs to office 2010 projects via a custom web form of some kind, and can project handle the back-end gracefully.

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  • Any way I can correct DNS spoofing against our domain

    - by brandon
    This morning I found out that our domain and subdomains have been poisoned on the 4.2.2 and 4.2.2.1 DNS servers along with others I think, though I have not confirmed others yet. Using OpenDNS resolution works correctly. I have updated our local DNS servers and cleared their cache which has fixed things internally. The issue is that the domain is public facing and customers are having problems. We are the authoritative DNS server for the domain and all that is under our control. What I don't know how to do is fix the name servers out of our control. Is there something we can do on our end? At the moment the only workaround I can think of is to ask customers to change their DNS to OpenDNS which is not very practical. The other workaround would be to change our TLD, which is less practical.

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  • DKIM, spam probability, signing with key at mail server vs sender domain?

    - by Andreas
    I'm working on an email marketing tool and so far we've been recommending our customers to set up an SPF-record (Sender-ID) and a DKIM-record, we also have our own SPF-record on the mail server and a shared DKIM-record for those who do not set up their own DKIM-record. Those that do not set up their own DKIM-records still pass the DKIM-test, but with the notice that "identity doesn't match any headers" (according to port25), i.e, it doesn't match the textual sender domain. But does anyone know if this "discrepancy" actually has any impact on spam scoring/probability, i.e, should we continue to recommend our customers to set up a DKIM-record (as opposed to just using our shared) or is just wasted effort?

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  • Auto backup a user folder to a usb when usb is plugged in

    - by Azztech Computers
    I'm a computer technician and help customers everyday with their computers and smartphones and have a really basic (i think) request but dont know how to go about it. Customer always come in with broken phones, water damage, needing updates, or just want me to backup their information. I currently have a program that i use when i backup their computers it backups their iOS folder C:\Users\USER\AppData\Roaming\Apple Computer\MobileSync\Backup but what i want is a quick easy way to do this in customers houses. What i require is a way when i plug in a USB drive it AUTOMATICALLY searches for the folder and starts transferring the folder to a predefined folder on the USB drive. This was I can just plug it in and begin work on their computer or phone without the risk of losing their information. I'm sure there is a .bat/.ini file i could use but wondering if someone has already done this or something similar as I would need it to search all the USER folders not just the one I'm logged into. Thanks in advance

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  • Linux Log Viewer with Web interface

    - by user180039
    I have been asked at work to find a solution to one of our problems. We have several logs that customers need access to, because we don't want to give them direct access to the folder/share we are looking to implement a simple Web based solution that permits customers to login see a list of files they have permissions to and download the file. It would need to be able to setup permissions so User01 can see file01 and file03 and User02 can see file04 and file06, optimally all the files would be under the same folder, so permissions are based on files rather then based on folders. Anyone got any ideas Many Thanks

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  • Zeroing SSD drives

    - by jtnire
    We host VPSes for customers. Each customer VPS is given an LVM LV on a standard spindle hard disk. If the customer were to leave, we zero out this LV ensuring that their data does not leak over to another customers. We are thinking of going with SSDs for our hosting business. Given that SSDs have the "wear levelling" technology, does that make zeroing pointless? Does this make this SSD idea unfeasable, given we can't allow customer data to leak over to another customer? Thanks

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  • Do TCP/UDP connections add to the Windows incoming connection limit?

    - by user47899
    Hi all, I've tried to figure out what Microsoft means by "Windows sockets" and it all seems very vague. Basically we have customers that sometimes try to set up workgroups with close to 10 Windows XP computers with drive and printer shares and we're worried that some of the non-Windows Ethernet devices on the network will cause issues with the inbound connection limit outlined here where only 10 inbound connections can be active at one time. For example, there is an Ethernet Caller ID device that broadcasts UDP packets to all computers, and a kitchen display system that likewise broadcasts UDP. They may also have incoming TCP packets for our custom online ordering module. Do these TCP/UDP connections count toward the inbound connection limit? I'm aware that Windows 7 has increased the limit to 20 but we might have future customers that will push that limit. Thanks in advance

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  • tomcat processParameters complains about "invalid chunk ignored"

    - by cgicgi
    I am hosting a software system running under tomcat for quite a number of customers. Some of these send invalid URLs as request. These URLs may contain "&=" or "&&", which is not within the http specs. Now my tomcat complains about the following: "08.09.2010 12:36:04 org.apache.tomcat.util.http.Parameters processParameters WARNING: Parameters: Invalid chunk '' ignored." It is no problem, as is doesn't affect the operation in any way. Only problem ist that the tomcat/logs/catalina.out is growing with every single request. In the net you can find suggestions like: - Fix your URLs (which I can't, as it is the customers who send them) - Raise tomcats log level to ERROR (which I don't want to do, as it would suppress INFO like "INFO: Reloading context [/ContextName]" and other stuff you want to know. - Redirect the log to the application log (which won't solve the problem, as the message will flood just another log) Does anyone know how to solve the problem at its ROOT, which means: Tell tomcat not to complain about invalid request parameters any longer

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  • Table Name is null in the sqlite database in android device

    - by Mahe
    I am building a simple app which stores some contacts and retrieves contacts in android phone device. I have created my own database and a table and inserting the values to the table in phone. My phone is not rooted. So I cannot access the files, but I see that values are stored in the table. And tested on a emulator also. Till here it is fine. Display all the contacts in a list by fetching data from table. This is also fine. But the problem is When I am trying to delete the record, it shows the table name is null in the logcat(not an exception), and the data is not deleted. But in emulator the data is getting deleted from table. I am not able to achieve this through phone. This is my code for deleting, public boolean onContextItemSelected(MenuItem item) { super.onContextItemSelected(item); AdapterView.AdapterContextMenuInfo info = (AdapterView.AdapterContextMenuInfo) item .getMenuInfo(); int menuItemIndex = item.getItemId(); String[] menuItems = getResources().getStringArray(R.array.menu); String menuItemName = menuItems[menuItemIndex]; String listItemName = Customers[info.position]; if (item.getTitle().toString().equalsIgnoreCase("Delete")) { Toast.makeText( context, "Selected List item is: " + listItemName + "MenuItem is: " + menuItemName, Toast.LENGTH_LONG).show(); DB = context.openOrCreateDatabase("CustomerDetails.db", MODE_PRIVATE, null); try { int pos = info.position; pos = pos + 1; Log.d("", "customers[pos]: " + Customers[info.position]); Cursor c = DB .rawQuery( "Select customer_id,first_name,last_name from CustomerInfo", null); int rowCount = c.getCount(); DB.delete(Table_name, "customer_id" + "=" + String.valueOf(pos), null); DB.close(); Log.d("", "" + String.valueOf(pos)); Toast.makeText(context, "Deleted Customer", Toast.LENGTH_LONG) .show(); // Customers[info.position]=null; getCustomers(); } catch (Exception e) { Toast.makeText(context, "Delete unsuccessfull", Toast.LENGTH_LONG).show(); } } this is my logcat, 07-02 10:12:42.976: D/Cursor(1560): Database path: CustomerDetails.db 07-02 10:12:42.976: D/Cursor(1560): Table name : null 07-02 10:12:42.984: D/Cursor(1560): Database path: CustomerDetails.db 07-02 10:12:42.984: D/Cursor(1560): Table name : null Don't know the reason why data is not being deleted. Data exists in the table. This is the specification I have given for creating the table public static String customer_id="customer_id"; public static String site_id="site_id"; public static String last_name="last_name"; public static String first_name="first_name"; public static String phone_number="phone_number"; public static String address="address"; public static String city="city"; public static String state="state"; public static String zip="zip"; public static String email_address="email_address"; public static String custlat="custlat"; public static String custlng="custlng"; public static String Table_name="CustomerInfo"; final SQLiteDatabase DB = context.openOrCreateDatabase( "CustomerDetails.db", MODE_PRIVATE, null); final String CREATE_TABLE = "create table if not exists " + Table_name + " (" + customer_id + " integer primary key autoincrement, " + first_name + " text not null, " + last_name + " text not null, " + phone_number+ " integer not null, " + address+ " text not null, " + city+ " text not null, " + state+ " text not null, " + zip+ " integer not null, " + email_address+ " text not null, " + custlat+ " double, " + custlng+ " double " +" );"; DB.execSQL(CREATE_TABLE); DB.close(); Please correct my code. I am struggling from two days. Any help is appreciated!!

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  • RHEL 6 x64: running 32 bit applications

    - by user54614
    We develop an application which currently works in 32 bit mode only. It worked fine in RHEL 5 but failed to work in RHEL 6. The reason is RHEL 6 by default is installed with 64 bit libraries only. Moreover, we didn't find a way to choose installation of 32bit runtime environment during or after system installation. Of course, we did find a way to install three rpm packages with 32 bit libraries required for our application to work. But it looks like unpleasant for our customers (we have to install three rpms from the DVD in the command line). So the question is: Is there a convenient way for RHEL 6 customers to install 32 bit libraries it their RHEL 6 system? Say, any user-friendly item in menu or a special command that install the same set of 32 bit system libraries that existed in RHEL 5? What are best practicies in such cases?

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  • point subdomain to (sub-) directory on IIS 7

    - by Max
    I have quite a newbie question, but here it is anyway: one of our customers has a domain, e. g. examplecustomer.com which points to the customers website. This server is a apache webserver. Now we have another server using IIS 7, where some .NET web app will be running. This .NET app is in a subdirectory of the windows webserver, e. g. C:\inetpub\wwwroot\my_app\ What I would like to have: a subdomain like app.examplecustomer.com points to C:\inetpub\wwwroot\my_app\ (no redirect or so, app.examplecustomer.com is the domain that the web app is using). How can I setup the windows webserver to work that way? It should still be possible to host other apps on that server, too. Like: anotherapp.examplecustomer.com goes to C:\inetpub\wwwroot\my_anotherapp\ etc.

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  • Migrating Split Access Database from one domain to another (not working, details in Q)

    - by Expo_Rob
    Some background: I'm a programmer, not a network administrator, who has been asked to migrate some accounting software (Integrated Office Accounting version 3.2) from an existing domain (OLD_NETWORK) to a new domain (NEW_NETWORK). No-body at the office knows how it works under the hood. It is a split Access 2000 database with the back-end shared and on a file server (which is also the DC) using mapped drives. The DC is NT Server 4 SP 6. The new server is server 2003. The two networks are running independently (ie: two computers on each desk). I have been able to get new computers set up on NEW_NETWORK and working with the IOA software just perfectly but for one problem: The company here uses other entirely separate databases which access the tables IOA maintains (specifically the 'customers' table) via links. To switch between these systems, you press F11 then File-Open the appropriate database and away you go (this is necessary to maintain the permissions that the IOA system uses to protect the customers table). The entire database is Access 2000, the links go to other Access databases, SQL-Server is not involved in any way, nor is a migration to SQL server likely. If I can't migrate anything over, everything will stay as it is, and the NEW_NETWORK computers will not be used. The problem: When I try and update these seperate databases (I shall call one "BANK_ACCOUNT", but the name does not matter), it says "this recordset cannot be updated". It also will sometimes not pull information out of the 'customers' table (ie: date_entered) when looking at a report of everyone who opened a bank account on a certain day (ie: today). I have tried: Giving 'everyone' full control via. shared directory permissions Giving 'everyone' full control on a file system level Checking the permissions within Access (everyone has full read/write on all tables) Copying the entire server contents from one file server to another (ie: xcopy everything) Copying the entire local client files from one computer to another, putting them in the exact same position in the file system, with the same permissons (or full control to 'everyone'). Running as an Administrator Taking one of the NEW_NETWORK computers, having it join OLD_NETWORK and run the software (direct copy from a working system with identical drive mappings), this did not work Weeping openly My Question: Is there anything else I can try? (sorry for this being so long)

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  • How Social Is Your Contact Center?

    - by Charles Knapp
    More than 75% of consumers have complained on a social site after a poor customer experience. Yet, 70% of companies have little understanding of the social media conversations about their brand. To deliver upon your brand promise, retain customers, and increase their lifetime value, you must deliver great customer experiences across social, mobile, phone, and chat channels. Siloed channels produce poor customer experiences. Social channels must integrate with the people, processes, technology, and traditional channels used to satisfy customers. The more effective a company’s social marketing, the greater the demand for effective social service. However, service is not a job for social marketers. It is a job for service specialists, focused on KPIs such as response time, first contact resolution, satisfaction, churn, retention, and customer lifetime value. Most social-enabled contact centers are at the early adopter stage, attempting to “bolt on” social media as a side process. Many are experiencing inconsistent customer experiences, higher costs, and negligible return on investments. Service leaders should consider carefully how to integrate social channels with their current customer service and support people, processes, technology, and channels. Here is one company realizing success: the pre-integrated Oracle RightNow Social Experience “empowers our contact center operations by enabling our agents to join customer conversations that are happening on social sites like Twitter and Facebook and integrate those conversations into our overall multichannel customer engagement processes.” — Lisa Larson, Drugstore.com

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  • iPhone 4S Post Paid Rental Plans From Airtel & Aircel [India]

    - by Gopinath
    Apple iPhone 4S is available from Airtel and Aircel cellular operators with mind blowing price tags close to Rs. 50,000/-. If you are a fan boy and ready to buy iPhone 4S here are the details of monthly tariffs offered by Airtel & Aircel. Airtel iPhone 4S Post Paid Plans Airtel has a range of post plans for iPhone 4S lovers. Irrespective of the model of iPhone 4S you are planning to buy they offer post paid plans starting from Rs. 300 per month(after 50% discount on original rental of Rs.600 ) with 200 MB free 3G data to Rs. 1000 with 3072 MB free 3G data. The following table runs down complete details of various plans in offer. For pre-paid iPhone 4S tariffs please check this iPhone 4S Airtel website Aircel iPhone 4S Post Paid Plans Aircel has an unique plan for it’s iPhone 4S customers depending on the model they are willing to buy. For some reason the post paid plans are closely tied with the model of the phone and I believe this is not the right thing for its customers. The plan for 16 GB model costs Rs. 900 for 32 GB model that monthly plan costs Rs. 1150.  Like Airtel these monthly rentals are after 50% discount. This article titled,iPhone 4S Post Paid Rental Plans From Airtel & Aircel [India], was originally published at Tech Dreams. Grab our rss feed or fan us on Facebook to get updates from us.

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  • Parallelism in .NET – Part 2, Simple Imperative Data Parallelism

    - by Reed
    In my discussion of Decomposition of the problem space, I mentioned that Data Decomposition is often the simplest abstraction to use when trying to parallelize a routine.  If a problem can be decomposed based off the data, we will often want to use what MSDN refers to as Data Parallelism as our strategy for implementing our routine.  The Task Parallel Library in .NET 4 makes implementing Data Parallelism, for most cases, very simple. Data Parallelism is the main technique we use to parallelize a routine which can be decomposed based off data.  Data Parallelism refers to taking a single collection of data, and having a single operation be performed concurrently on elements in the collection.  One side note here: Data Parallelism is also sometimes referred to as the Loop Parallelism Pattern or Loop-level Parallelism.  In general, for this series, I will try to use the terminology used in the MSDN Documentation for the Task Parallel Library.  This should make it easier to investigate these topics in more detail. Once we’ve determined we have a problem that, potentially, can be decomposed based on data, implementation using Data Parallelism in the TPL is quite simple.  Let’s take our example from the Data Decomposition discussion – a simple contrast stretching filter.  Here, we have a collection of data (pixels), and we need to run a simple operation on each element of the pixel.  Once we know the minimum and maximum values, we most likely would have some simple code like the following: for (int row=0; row < pixelData.GetUpperBound(0); ++row) { for (int col=0; col < pixelData.GetUpperBound(1); ++col) { pixelData[row, col] = AdjustContrast(pixelData[row, col], minPixel, maxPixel); } } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } This simple routine loops through a two dimensional array of pixelData, and calls the AdjustContrast routine on each pixel. As I mentioned, when you’re decomposing a problem space, most iteration statements are potentially candidates for data decomposition.  Here, we’re using two for loops – one looping through rows in the image, and a second nested loop iterating through the columns.  We then perform one, independent operation on each element based on those loop positions. This is a prime candidate – we have no shared data, no dependencies on anything but the pixel which we want to change.  Since we’re using a for loop, we can easily parallelize this using the Parallel.For method in the TPL: Parallel.For(0, pixelData.GetUpperBound(0), row => { for (int col=0; col < pixelData.GetUpperBound(1); ++col) { pixelData[row, col] = AdjustContrast(pixelData[row, col], minPixel, maxPixel); } }); Here, by simply changing our first for loop to a call to Parallel.For, we can parallelize this portion of our routine.  Parallel.For works, as do many methods in the TPL, by creating a delegate and using it as an argument to a method.  In this case, our for loop iteration block becomes a delegate creating via a lambda expression.  This lets you write code that, superficially, looks similar to the familiar for loop, but functions quite differently at runtime. We could easily do this to our second for loop as well, but that may not be a good idea.  There is a balance to be struck when writing parallel code.  We want to have enough work items to keep all of our processors busy, but the more we partition our data, the more overhead we introduce.  In this case, we have an image of data – most likely hundreds of pixels in both dimensions.  By just parallelizing our first loop, each row of pixels can be run as a single task.  With hundreds of rows of data, we are providing fine enough granularity to keep all of our processors busy. If we parallelize both loops, we’re potentially creating millions of independent tasks.  This introduces extra overhead with no extra gain, and will actually reduce our overall performance.  This leads to my first guideline when writing parallel code: Partition your problem into enough tasks to keep each processor busy throughout the operation, but not more than necessary to keep each processor busy. Also note that I parallelized the outer loop.  I could have just as easily partitioned the inner loop.  However, partitioning the inner loop would have led to many more discrete work items, each with a smaller amount of work (operate on one pixel instead of one row of pixels).  My second guideline when writing parallel code reflects this: Partition your problem in a way to place the most work possible into each task. This typically means, in practice, that you will want to parallelize the routine at the “highest” point possible in the routine, typically the outermost loop.  If you’re looking at parallelizing methods which call other methods, you’ll want to try to partition your work high up in the stack – as you get into lower level methods, the performance impact of parallelizing your routines may not overcome the overhead introduced. Parallel.For works great for situations where we know the number of elements we’re going to process in advance.  If we’re iterating through an IList<T> or an array, this is a typical approach.  However, there are other iteration statements common in C#.  In many situations, we’ll use foreach instead of a for loop.  This can be more understandable and easier to read, but also has the advantage of working with collections which only implement IEnumerable<T>, where we do not know the number of elements involved in advance. As an example, lets take the following situation.  Say we have a collection of Customers, and we want to iterate through each customer, check some information about the customer, and if a certain case is met, send an email to the customer and update our instance to reflect this change.  Normally, this might look something like: foreach(var customer in customers) { // Run some process that takes some time... DateTime lastContact = theStore.GetLastContact(customer); TimeSpan timeSinceContact = DateTime.Now - lastContact; // If it's been more than two weeks, send an email, and update... if (timeSinceContact.Days > 14) { theStore.EmailCustomer(customer); customer.LastEmailContact = DateTime.Now; } } Here, we’re doing a fair amount of work for each customer in our collection, but we don’t know how many customers exist.  If we assume that theStore.GetLastContact(customer) and theStore.EmailCustomer(customer) are both side-effect free, thread safe operations, we could parallelize this using Parallel.ForEach: Parallel.ForEach(customers, customer => { // Run some process that takes some time... DateTime lastContact = theStore.GetLastContact(customer); TimeSpan timeSinceContact = DateTime.Now - lastContact; // If it's been more than two weeks, send an email, and update... if (timeSinceContact.Days > 14) { theStore.EmailCustomer(customer); customer.LastEmailContact = DateTime.Now; } }); Just like Parallel.For, we rework our loop into a method call accepting a delegate created via a lambda expression.  This keeps our new code very similar to our original iteration statement, however, this will now execute in parallel.  The same guidelines apply with Parallel.ForEach as with Parallel.For. The other iteration statements, do and while, do not have direct equivalents in the Task Parallel Library.  These, however, are very easy to implement using Parallel.ForEach and the yield keyword. Most applications can benefit from implementing some form of Data Parallelism.  Iterating through collections and performing “work” is a very common pattern in nearly every application.  When the problem can be decomposed by data, we often can parallelize the workload by merely changing foreach statements to Parallel.ForEach method calls, and for loops to Parallel.For method calls.  Any time your program operates on a collection, and does a set of work on each item in the collection where that work is not dependent on other information, you very likely have an opportunity to parallelize your routine.

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  • Oracle Fusion Applications: Changing the Game

    - by kellsey.ruppel(at)oracle.com
    Originally posted in the Oracle Profit Magazine, November 2010 Edition. When the order processing system red-flags a customer's credit status, the IT department doesn't get the customer's call. When a supplier misses a delivery date for a key automotive assembly, it's not the CIO who has to answer for the error. Knowledge workers (known in IT circles as "users") are on the front lines when an exception occurs in an established business process. They're also the ones who study sales trends to decide when to open a new store in an up-and-coming neighborhood, which products are most profitable, how employee skill sets are evolving, and which suppliers are most efficient. In short, knowledge workers are masters of business as unusual. Traditional enterprise resource planning (ERP) systems and other familiar enterprise applications excel at automating, managing, and executing standard business processes. These programs shine when everything goes as planned. Life gets even trickier when a traditional application needs to be extended with a new service or an extra step is added to a business process when new products are brought to market, divisions are merged, or companies are acquired. Monolithic applications often need the IT department to step in and make the necessary adjustments--incurring additional costs and delays. Until now. When Oracle unveiled the much-anticipated family of Oracle Fusion Applications at Oracle OpenWorld in September 2010, knowledge workers in particular had a lot to cheer about. Business users will soon have ready access to analytical information and collaboration tools in the context of what they are working on, so they can make better decisions when problems or opportunities arise. Additionally, the Oracle Fusion Applications platform will make it easy for business users to tweak processes, create new capabilities, and find information, often without the need for IT department assistance and while still following company guidelines. And IT leaders will be happy to hear about new deployment options, guided implementation and setup tools, and cost-saving management capabilities. Just as important, the underlying technologies in Oracle Fusion Applications will allow organizations to choose among their existing investments and next-generation enterprise applications so they can introduce innovations at a pace that makes the most business and financial sense. "Oracle Fusion Applications are architected so you don't have to do rip and replace," says Jim Hayes, managing director of the consulting firm Accenture. "That's very important for creating a business case that will get through the steering committee and be approved by the board. It shows you can drive value and make a difference in the near term." For these and other reasons, analysts and early adopters are calling Oracle Fusion Applications a game changer for enterprise customers. The differences become apparent in three key areas: the way we innovate, work, and adopt technology. Game Changer #1: New Standard for InnovationChange is a constant challenge for most businesses, whether the catalysts are market dynamics, new competition, or the ever-expanding regulatory environment. And, in an ongoing effort to differentiate, business leaders are constantly looking for new ways to do business, serve constituents, and bring new products and services to market. In addition, companies face significant costs to keep their applications up-to-date. For example, when a company adds new suppliers to a procurement system, the IT shop typically has to invest time, effort, and even consulting fees for custom integrations that allow various ERP systems to communicate with each other. Oracle Fusion Applications were built on Web services and a modular SOA foundation to ease customizations and integration activities among all applications--whether from Oracle or another vendor. Interfaces and updates written in ubiquitous Java, rather than a proprietary coding language, allow organizations to tap into existing in-house technical skills rather than seek expensive outside specialists. And with SOA, organizations can extend a feature set or integrate with other SOA environments by combining Web services such as "look up customer" into a new business process managed by the BPEL orchestration engine. Flexibility like this has long-term implications. "Because users capture these changes at a higher metadata layer, not in the application's code, changes and additions are protected even as new versions of Oracle Fusion Applications are released," says Steve Miranda, senior vice president of applications development at Oracle. "This is a much more sustainable approach because you don't incur costly customizations that prevent upgrades and other innovations." And changes are easier to make: if one change is made in the metadata, that change is automatically reflected throughout the application interface, business intelligence, business process, and business logic. Game Changer #2: New Standard for WorkBoosting productivity comes down to doing the basics right: running business processes more efficiently and managing exceptions more effectively, so users can accomplish more in the course of a day or spend more quality time with the most profitable customers. The fastest way to improve process efficiency is to reduce the number of steps it takes to execute common tasks, such as ordering office equipment from an internal procurement system. Oracle Fusion Applications will deliver a complete role-based user experience with business intelligence and collaboration capabilities provided in the context of the work at hand. "We created every Oracle Fusion Applications screen by asking 'What does the user need to know?' 'What does he or she need to do?' and 'Who do they need to work with to get the job done?'" Miranda explains. So when the sales department heads need new laptops, the self-service procurement screen will not only display a list of approved vendors and configurations, but also a running list of reviews by coworkers who recently purchased the various models. Embedded intelligence may also display prevailing delivery lead times based on actual order histories, not the generic shipping dates vendors may quote. The pervasive business intelligence serves many other business activities across all areas of the enterprise. For example, a manager considering whether to promote a direct report can see the person's employee profile, with a salary history, appraisal summaries, and a rundown of skills and training. This approach to business intelligence also has implications for supply chain management. "One of the challenges at Ingersoll Rand is lack of visibility in our supply chain," says Mike Macrie, global director of enterprise applications for global industrial firm Ingersoll Rand. "Oracle Fusion Applications are going to provide the embedded intelligence to give us that visibility and give us the ability to analyze those orders at any point in our supply chain." Oracle Fusion Applications will also create a "role-based user experience" that displays a work list of events that need attention, based on user job function. Role awareness guides users with daily lists of action items and exceptions. So a credit manager may see seven invoices with discounts that are about to expire or 12 suppliers that have been put on hold because credit memos are awaiting approval. Individualization extends to the search capabilities of Oracle Fusion Applications. The platform uses Web-style search screens powered by an Oracle enterprise search engine, with a security framework that filters search results so individuals will only see the internal information they're authorized to access. A further aid to productivity is Oracle Fusion Applications' integration with Web 2.0 collaboration and social networking resources for business environments. Hover-over text will reveal relevant contact information whenever the name of a person appears in an Oracle Fusion Application. Users can connect via an online chat, phone call, or instant message without leaving the main application, reducing the time required for an accounts payable staffer to resolve a mismatch between an invoiced charge and the service record, for example. Addresses of suppliers, customers, or partners will also initiate hover-over text to show contact details and Web-based maps. Finally, Oracle Fusion Applications will promote a new way of working with purpose-driven communities that can bring new efficiencies to everything from cultivating sales leads to managing new projects. As soon as a lead or project materializes, the applications will automatically gather relevant participants into an online community that shares member contact information, schedules, discussion forums, and Wiki pages. "Oracle Fusion Applications will allow us to take it to the next level with embedded Web 2.0 tools and the embedded analytics," says Steve Printz, CIO and vice president, supply chain management, at window-and-door manufacturer Pella. "[This] allows those employees today who are processing transactions to really contribute to the success of the company and become decision-makers." Game Changer #3: New Standard for Technology AdoptionAs IT becomes a dominant component of how businesses run and compete, organizations need to lower the cost of implementing applications and introducing new application features. In the past, rolling out new code often required creating a test bed system, moving beta code to a separate system for user feedback, and--once all the revisions were made--moving version one of the software onto production systems, where business users could finally get the needed new features. Oracle Fusion Applications will use a dedicated setup manager application to streamline this process. First, the setup manager will help scope out the project, querying users about their requirements. "From those questions and answers we determine the steps and the order of those steps that will enable that task," Miranda says. Next, system utilities will assign tasks to owners, track completion status, and monitor the overall status of a programming effort. Oracle Fusion Applications can then recommend Web services that allow users to migrate setup choices and steps across all the various deployments of the application. Those setup capabilities automate the migration from test systems to production systems, as well as between different business units that may be using the same application. "The self-service ability of the setup manager helps business users change setups with very little intervention from the IT team," says Ravi Kumar, vice president at IT services company Infosys. "That to me is a big difference from how we've viewed enterprise applications before." For additional flexibility, organizations will be able to adopt Oracle Fusion Applications modules in either of two modes: a single-instance alternative uses one database for all Oracle Fusion Applications, while a "pillar mode" creates separate databases to underpin each application. This means IT departments running any one of Oracle's applications or even third-party applications can plug Oracle Fusion Applications modules into their environment and see additional business value created on top of their existing systems. And Oracle Fusion Applications offer a hybrid approach to deployment. The applications are all software-as-a-service-ready, so customers can choose on-premises, public or private cloud, or a combination of these to suit their business needs. It's that combination of flexibility and a roadmap for the future that may be the biggest game changer of all. "The Oracle Fusion Applications architecture allows us to migrate our company at a pace that's consistent with our business strategy, whereas before we might have had to do it with a massive upgrade," says Macrie of Ingersoll Rand. "We're looking forward to that architecture to really give us more flexibility in how we migrate over time." For More InformationUser Input Key to the Success of Oracle Fusion ApplicationsTransforming Coexistence into Strategic ValueUnder the HoodOracle Fusion ApplicationsOracle Service-Oriented Architecture  

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  • JD Edwards in the Cloud…Really Already!

    - by user709270
    Yes, there is a lot of conversation about Oracle and the cloud.  Many of you may assume that Oracle applications in the cloud  only apply to Oracle Fusion Applications.  And JD Edwards customers are curious about if, when and how JD Edwards might be offered to them as a subscription offering.  The truth of the matter is that Oracle partners today are providing a JD Edwards subscription offering.  In order to help you understand what’s available, please read on for the reader’s digest version! Let’s start with a definition.  JD Edwards EnterpriseOne is available as an Accelerate subscription.  Oracle “Accelerate” subscription is Oracle's approach for providing simple to deploy, packaged, enterprise-class software solutions to growing midsize organizations through its network of expert partners. The partners that offer Oracle  JD Edwards Accelerate Subscriptions do so via their Partner Private Clouds (PPC).  The Oracle JD Edwards cloud solutions are offered only by qualified Oracle JD Edwards partners and they provide customers a complete Oracle solution that includes license software, maintenance, hosting and other services on a monthly subscription basis.  Qualified partners must be members of Oracle PartnerNetwork, be an Oracle Accelerate solutions provider and be enabled to deliver JD Edwards applications via Oracle Business Accelerator rapid implementation technology.  Currently we have many JD Edwards partners around the globe that offer the JD Edwards Accelerate Subscription model.  To access a list of Oracle JD Edwards partners currently in this program click here.  To learn more about Oracle JD Edwards Cloud Computing read this recently published white paper:   Oracle JD Edwards Cloud Computing. Choosing a deployment strategy that fits

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  • What code smell best describes this code?

    - by Paul Stovell
    Suppose you have this code in a class: private DataContext _context; public Customer[] GetCustomers() { GetContext(); return _context.Customers.ToArray(); } public Order[] GetOrders() { GetContext(); return _context.Customers.ToArray(); } // For the sake of this example, a new DataContext is *required* // for every public method call private void GetContext() { if (_context != null) { _context.Dispose(); } _context = new DataContext(); } This code isn't thread-safe - if two calls to GetOrders/GetCustomers are made at the same time from different threads, they may end up using the same context, or the context could be disposed while being used. Even if this bug didn't exist, however, it still "smells" like bad code. A much better design would be for GetContext to always return a new instance of DataContext and to get rid of the private field, and to dispose of the instance when done. Changing from an inappropriate private field to a local variable feels like a better solution. I've looked over the code smell lists and can't find one that describes this. In the past I've thought of it as temporal coupling, but the Wikipedia description suggests that's not the term: Temporal coupling When two actions are bundled together into one module just because they happen to occur at the same time. This page discusses temporal coupling, but the example is the public API of a class, while my question is about the internal design. Does this smell have a name? Or is it simply "buggy code"?

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  • When runs a product out of support?

    That is a question I get regularly from customers. Microsoft has a great site where you can find that information. Unfortunately this site is not easy to find, and a lot of people are not aware of this site. A good reason to promote it a little. So if you ever get a question on this topic, go to http://support.microsoft.com/lifecycle/search/Default.aspx. At that site, you can find also the details of the policy Microsoft Support Lifecycle Policy The Microsoft Support Lifecycle policy took effect in October 2002, and applies to most products currently available through retail purchase or volume licensing and most future release products. Through the policy, Microsoft will offer a minimum of: 10 years of support (5 years Mainstream Support and 5 years Extended Support) at the supported service pack level for Business and Developer products 5 years Mainstream Support at the supported service pack level for Consumer/Hardware/Multimedia products 3 years of Mainstream Support for products that are annually released (for example, Money, Encarta, Picture It!, and Streets & Trips) Phases of the Support Lifecycle Mainstream Support Mainstream Support is the first phase of the product support lifecycle. At the supported service pack level, Mainstream Support includes: Incident support (no-charge incident support, paid incident support, support charged on an hourly basis, support for warranty claims) Security update support The ability to request non-security hotfixes Please note: Enrollment in a maintenance program may be required to receive these benefits for certain products Extended Support The Extended Support phase follows Mainstream Support for Business and Developer products. At the supported service pack level, Extended Support includes: Paid support Security update support at no additional cost Non-security related hotfix support requires a separate Extended Hotfix Support Agreement to be purchased (per-fix fees also apply) Please note: Microsoft will not accept requests for warranty support, design changes, or new features during the Extended Support phase Extended Support is not available for Consumer, Hardware, or Multimedia products Enrollment in a maintenance program may be required to receive these benefits for certain products Self-Help Online Support Self-Help Online Support is available throughout a product's lifecycle and for a minimum of 12 months after the product reaches the end of its support. Microsoft online Knowledge Base articles, FAQs, troubleshooting tools, and other resources, are provided to help customers resolve common issues. Please note: Enrollment in a maintenance program may be required to receive these benefits for certain products (source: http://support.microsoft.com/lifecycle/#tab1)

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  • Why is IaaS important in Azure&hellip;

    - by Steve Loethen
    Three weeks ago, Microsoft released the next phase of Azure.  I have had several clients waiting on this release.  The fact that they have been waiting and are now more receptive to looking at the cloud.  Customers expressed fear of the unknown.  And a fear of lack of control, even when that lack of control also means a huge degree of flexibility to innovate with concerns about the underlying infrastructure.  I think IaaS will be that “gateway drug” to get customers who have been hesitant to take another look at the cloud.  The dialog can change from the cloud being this big scary unknown to a resource for workloads.  The conversations should have always been, and can know be even stronger, geared toward the following points: 1) The cloud is not unicorns and glitter, the cloud is resources.  Compute, storage, db’s, services bus, cache…..  Like many of the resources we have on-premise.  Not magic, just another resource with advantages and obstacles like any other resource. 2) The cloud should be part of the conversation for any new project.  All of the same criteria should be applied, on-premise or off.  Cost, security, reliability, scalability, speed to deploy, cost of licenses, need to customize image, complex workloads.  We have been having these discussions for years when we talk about on-premise projects.  We make decisions on OS’s, Databases, ESB’s, configuration and products based on a myriad of factors.  We use the same factors but now we have a additional set of resources to consider in our process. 3) The cloud is a great solution looking for some interesting problems.  It is our job to recognize the right problems that fit into the cloud, weigh the factors and decide what to do. IaaS makes this discussion easier, offers more choices, and often choices that many enterprises will find more better than PaaS.  Looking forward to helping clients realize the power of the cloud.

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  • New Release Overview Part 1

    - by brian.harrison
    Ladies & Gentlemen, I have been getting a lot of questions over the last month or two about the next release of WCI codenamed "Neo". Unfortunately I cannot give you an exact release date which I know you all would be asking me for if we were talking face to face, but I can definitely provide you with information about some of the features that will be made available. So over the next few blog entries, I am going to provide you with details about two features and even provide you with screenshots for some of them. KD Browser Portlet This portlet will provide a windows explorer look and feel to the Knowledge Directory from with a Community Page or My Page. Not only will the portlet provide access to the folder structure and the documents within, but the user or community manager will also have the ability to modify what is being shown. From with a preferences page, the user or community manager can change what top-level folders are shown within the folder structure as well as what properties are available for each document that is shown. There are also a number of other portlet specific customizations available as well. Embedded Tagging Engine As some of you might be aware, there was a product made available just prior to the Oracle acquisition known as Pathways which gave users the ability to add tags to documents that were either in the Knowledge Directory or in the Collaboration Documents section. Although this product is no longer available separately for customers to purchase, we definitely did feel that the functionality was important and interesting enough that other customers should have access to it. The decision was made for this release to embed the original Pathways product as the Tagging Engine for WCI and Collaboration. This tagging engine will allow a user to add tags to a document as well as through the Collaboration Documents section. Once the tags are added to the Tagging Engine and associated with documents, then a user will have the ability to filter the documents when processing a search according to the Tags Cloud that will now be available on the Search Results page and this will be true no matter what kind of search is being processed. In addition to all of that, all of the Pathways portlets will also be available for users to add to their My Page.

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  • Robbanásszeruen no az Exadata értékesítés

    - by Fekete Zoltán
    Olvassa el a HWSW cikkét is: Úgy veszik az Exadatát mintha kötelezo lenne Az Oracle 2011-es pénzügyi évének 2. negyedévének zárásakor kiadott közleményben ezt nyilatkozta Mark Hurd, az Oracle elnöke. "Since joining Oracle I've met with and visited many customers that have expressed a high level of enthusiasm around our strategy of engineering hardware and software that works together," said Oracle President, Mark Hurd. "That enthusiasm translates into an Exadata pipeline that has now grown to nearly $2 billion. That number is a good leading indicator that customers are planning to increase their investment in Oracle technology." azaz Mark Hurdnek sok Oracle ügyfél fejezte ki magas szintu elismerését az Oracle stratégiájáért, mely az együtt tervezett és együtt múködo hardver és szoftver fejlesztését tuzte a zászlóra. Ez az ügyfél oldali elismerés vezetett oda, hogy az Exadata pipeline 2 milliárd dollárra nott. Ez a szám azt jelzi, hogy az Oracle ügyfelek terveiben növelik az Oracle technológiai befektetéseiket. Larry Ellison, az Oracle vezére a következot nyilatkozta: "Our new generation of Exadata, Exalogic and SPARC Supercluster computers deliver much better performance and much lower cost than the fastest machines from IBM and HP." azaz Az új generációs Exadata, Exalogic és SPARC Supercluster szerverek sokkal jobb teljesítményuek és lényegesen kisebb költséguek, mint az IBM vagy a HP leggyorsabb gépei. Olvassa el a HWSW cikkét is: Úgy veszik az Exadatát mintha kötelezo lenne

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  • NRF Online Merchandising Workshop: Where Online Retailers Are Focusing for Holiday and Beyond

    - by Rose Spicer-Oracle
    0 0 1 1204 6863 Oracle Corporation 57 16 8051 14.0 Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:Cambria; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Last month we attended the NRF Online Merchandising Workshop in LA, and it was a great opportunity to catch up with our customers, meet new retailers, and hear some great presentations from VF Corporation, Zazzle, Julep Beauty, Backcountry, eBags and more. The one-on-one conversations with Merchants and the keynote presentations carry the same themes across companies of all sizes and across verticals. With only 125 days left (and counting) until Black Friday, these conversations provided some great insight in to what’s top of mind for retailers during the most stressful time of their year, and a sneak peek in to what they will deliver this holiday season.  Some of the most popular topics were: When to start promoting for holiday: seems like a funny conversation to have in July, but a number of retailers said they already had their holiday shopping gift guides live on their site, and it was attracting a significant portion of their onsite traffic. When it comes to timing, most retailers were questioning when to begin their holiday promotions -- carefully balancing when to release pricing and specials, and knowing that customers are holding out for last-minute deals and price drops. Many retailers noted the frustrations around transparent pricing by Amazon and a few other mega-retailers last year, publishing their “lowest prices of the season” as early as October – ensuring shoppers that those prices were the best they could get all season long. Many retailers felt their hands were forced to drop prices. Others kept their set pricing with negative customer reaction, causing some to miss their holiday goals. The pressure is on, and most retailers identified November 1 as their target start date for the holiday promotions blitz. Some are even waiting for the big guys to release their “lowest prices of the season” guides and will then follow suit.      Attribution is tough – and a huge focus: understanding the path to conversion is a tough nut to crack, especially in the new omnichannel world where consumers use multiple touchpoints to make a single purchase, and internal management wants to know hard data. This has lead many retailers to invest in attribution; carefully tracking their online marketing efforts to determine what gets “credit” for the sale, instead of giving credit to the “last click.” Retailers noted that it is very difficult to determine the numbers when online and offline worlds collide – like when a shopper uses digital channels for research and then makes a purchase in a store. As one of the presenters from The North Face mentioned in her keynote, a key to enabling better customer service and satisfaction when it comes to converged online and offline sales is training the in-store staff, and creating a culture where it eventually “doesn’t matter what group gets the credit” if they all add to the sale. No doubt, the area of attribution will be a big area of retail investment in the coming years.      How to plan for the converged world: planning to ensure inventory gets where it needs to be was another concern. In conversations with retailers, we advised them to analyze customer patterns: where shoppers purchase items, where the items were sourced from and even where items are returned. This analysis is very valuable in determining inventory plans. From there, retailers can more accurately plan and allocate inventory to support both the online and offline customer behavior. As we head into the holiday season, the need for accurate enterprise-wide inventory visibility, and providing that information to associates, is even more critical to the brand-wide customer experience.       Improving the search / navigation / usability of the site(s): Aside from some of the big ideas and standard holiday pricing pressure, most conversations we had centered around continuing to improve the basics of the site. Reinvesting in search and navigation came up time and time again (FitForCommerce blogged about what a big topic it was at the event as well). Obviously getting shoppers on their path quickly and allowing them to find what they need fast is critical, but it was definitely interesting to hear just how much effort is still going in to honing the search and navigation experience. Adding new elements to search and navigation like typeahed, inventive navigation refinements, and new navigation categories like gift guides, specialized boutiques and flash sales were top of mind, in addition to searchandising and making search-driven product recommendations. (Oracle can help!)       Reducing cart abandonment: always a hot topic that is top of mind for every online retailer. Getting shoppers to the cart is often less then half the battle; getting them to click “buy” and complete the transaction is much more difficult. While retailers carefully study the checkout process and where shoppers tend to bounce, they know that how they design their checkout page is critical. We’re all online shoppers in our personal lives and we know how frustrating it can be when total prices are not transparent (i.e. shipping, processing, taxes is not included until the very last possible screen before clicking that buy button). Online retailers are struggling with where in the checkout process to surface the total price to be charged to reduce cart abandonment, while not showing the total figure too early in the process that it keeps shoppers from getting to checkout altogether. Recent research shows that providing total pricing prior to the checkout process dramatically reduces cart abandonment – as it serves as a filter to those shopping within a specific price band. Much of the cart abandonment discussion leads us to…       The free shipping / free returns question: it’s no secret that because of Amazon and programs like Prime, consumers expect free shipping, much to the chagrin of the smaller retailer. The reality is that if you’re not a mega-retailer, shipping is an expensive part of doing business that doesn’t allow most retailers to keep their prices low and offer free shipping. This has many retailers venturing out on the “free returns” path, especially in apparel. A number of retailers we spoke with are testing a flat rate shipping fee with free returns to see if they can crack the price threshold where shoppers are willing to pay for shipping with an added service. But, free shipping remains king.      Social ads and retargeting: they are working, but do they turn off consumers? That’s the big question. Every retailer we spoke with during a roundtable on the topic said that social ads and retargeting (where that pair of boots you’re been eyeing on a site magically follows you around the Internet) work and are meeting campaign goals. The larger question many retailers are asking is if this type of tactic is turning off a large number of shoppers, even if these campaigns are meeting their early goals. Retailers also mentioned that Facebook ads are working very well for them, especially when it comes to new customer acquisition, serving as a complimentary a channel to SEO when it comes to engaging new customers. While there are always new things to experiment with in retail, standard challenges are top of mind as retailers scramble to get ready for holiday. It will undoubtedly be another record-breaking online shopping season, but as retailers get more and more advanced with each Black Friday, expect some exciting things. This excitement needs to be backed by sound solutions and optimized operations. Then again, consumers are expecting more than ever, so I don’t doubt that retailers are already thinking about the possibilities of holiday 2015… and beyond. Customers who read this article, also found value in the following stories: Personalization for Retail: http://blogs.oracle.com/retail/entry/personalization_for_retailShop Direct User Experience Focus Drives Sales:https://blogs.oracle.com/retail/entry/shop_direct_user_experience_focusMaking Waves: Australian Online Retailer SurfStitch: https://blogs.oracle.com/oracleretail/entry/surf_stitchWhat’s new in Oracle Commerce v11.1 for RetailWhat the Content+Commerce Equation is Missing

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  • Your Day-by-Day Guide to Agile PLM at Oracle OpenWorld 2012

    - by Kerrie Foy
    This year’s Oracle OpenWorld conference is nearly here, and we’re all excited about what we have planned! With five days of activities and customer presenters from market leaders and top innovators like The Coca-Cola Company, Starbucks, JDSU, Facebook, GlobalFoundries, and more, this is an event you don't want to miss. I've compiled this day-by-day guide to help anyone keep track of all the “Product Lifecycle Management and Product Value Chain” sessions and activities at OpenWorld 2012, September 30 – October 4 in San Francisco, California.  Monday, October 1 There are great networking activities on Sunday September 30, but PLM specific sessions start after general conference keynotes on Monday, October 1 at 10:45 a.m. at the InterContinental Hotel in room Telegraph Hill. In fact, most of our sessions this year will be held in this room, which is still close to the conference keynotes in Moscone, but just far enough away to allow some focused networking and discussions.   This first session, 10:45 – 11:45 a.m. is a joint session with the Agile and AutoVue teams, entitled “Streamline PLM Design-to-Manufacturing Processes with AutoVue Visualization Soltuions” featuring presenters from Oracle as well as joint AutoVue and Agile PLM customer GlobalFoundries. In the following 12:15 – 1:15 p.m. slot, there are two sessions to choose from, so if you have a team of representatives attending OpenWorld, you may consider splitting up to catch both of these: a) Our General Session will be held in the InterContinental Hotel Ballroom C, which will cover our complete enterprise PLM strategy, product updates, and roadmaps. It’s our pleasure to feature a customer keynote presentation from Chris Bedi, CIO, and Rajeev Sethi, Director IT Business Engagement, of JDSU. b) A focused session on integrating PLM with Engineering and Supply Chain Systems will be held on the second floor of Moscone West (next to the InterContinental) in room 2022. Join to discover how these types of integrations help companies manage common and integrated design information across all MCAD, ECAD, and software components. After a lunch break and perhaps a visit to the Demogrounds in Moscone West, select from two product roadmap sessions in the next time slot (3:15 – 4:15 p.m.): an Agile 9.3.x session located in the InterContinental’s Ballroom C, and an Agile PLM for Process session located back in the InterContinental’s Telegraph Room. Both sessions will have strong content around each product line’s latest releases, vision, and customer examples. We are very pleased to feature Daniel Soosai of Facebook in the A9 session and Vinnie D’Agostino of The Coca-Cola Company in the PLM for Process session. Afterwards, hang in there for one last session of the day from 4:45 – 5:45 p.m.; it’s an insightful discussion on leveraging Agile PLM as the Foundation for Enterprise Quality Management, and it’s sure to be one of the best. In the Telegraph Room, this session will feature Oracle experts, partner co-presenter David Bartlett from CPG Solutions, and customer co-presenter Thomas Crowe, CIO of PL Developments. Hear their experience around implementing collaborative, integrated solutions to ensure effective knowledge transfer throughout an organization, and how to perform analysis in real time to resolve product quality issues swiftly and efficiently. On Monday evening there will be plenty of industry, product, and partner dinners, so take advantage of all the networking opportunities and catch some great tunes at the 5 day Oracle OpenWorld Music Festival! Tuesday, October 2 Tuesday starts early with a special PLM Networking Brunch, sponsored by several partners, from 8:30 a.m. – 10:30 a.m. at the B Restaurant that sits atop Yerba Buena Gardens. You’ll have the unique opportunity to meet with like-minded industry peers and a PLM partner to discuss a topic of your choosing while enjoying a delicious meal. Registration is required, so to inquire about attending this brunch, please email Terri.Hiskey-AT-oracle.com. After wrapping up your conversations over brunch, head over to the Marriott Marquis in the Nob Hill CD room for a chance to experience the Oracle Product Lifecycle Analytics solution in a Hands-On Lab, open from 10:15 a.m. – 12:45 p.m. Experts will be there to answer your questions. Back in the InterContinental Hotel’s Telegraph room, the session on “Ideation and Requirements Management: Capturing the Voice of the Customer” begins at 11:45 a.m. – 12:45 p.m. This may be the session for you if you’re struggling with challenges like too many repositories of customer needs, requests, and ideas; limited visibility into which ideas are being advanced by customers and field resources; or if you’re unable to leverage internal expertise to expose effort and potential risks. This session will discuss how Agile PLM can help you overcome ideation challenges to deliver the right products to their targeted markets and fulfill customer desires. Next, from 1:15 – 2:15 p.m. join us for a session on Managing Profitable Innovation with Oracle Product Lifecycle Analytics. If you missed the Hands-on Lab, have more questions, or simply want to be inspired by the product’s forward-thinking vision and capabilities, this is a great opportunity to meet the progressive-minded executives behind the application. After this session, it may be a good opportunity to swing by the Demogrounds in Moscone West and visit the Agile PLM demos at exhibit booths #81 for Agile PLM for Discrete Manufacturing, #70 for Agile PLM for Process, and #82 for AutoVue and Agile PLM Enterprise Visualization. Check out the related Supply Chain Management booths close by if you’re interested - here's the map. There’s always lots to see and do around the exhibit area. But don’t forget the last session of the day from 5:00 p.m. – 6:00 p.m. in Telegraph Hill on Managing Product Innovation and Compliance in Life Science Companies, a “must-see” if you’re in this industry. Launching innovative products quickly is already a high-stakes challenge, but companies in the life sciences industry face uniquely severe consequences when new products don’t perform or comply as required. In recent years, more and more regulations have become mandatory, and new ones, such as REACH, are currently going into effect for several companies. Customer presenters from pharmaceutical leader Eli Lilly will share how they’ve leveraged Agile PLM to deliver high-quality, innovative products in a fast-paced, heavily regulated market environment. Tuesday evening unwind at the Supply Chain Management Reception from 6:00 – 8:00 p.m. at the premier boutique Roe Nightclub and Lounge, which is located about three blocks down on Howard Street (on the other side of Moscone from the InterContinental Hotel). Registration is required. Click here for the details.   Wednesday, October 3 We have another full line-up on Wednesday, so be ready for an action-packed day. We start with a session at 10:15 – 11:15 a.m. in the Telegraph Room where we have a session on “PLM for Consumer Products: Building an Engine for Quality and Innovation” with featured presenters from Starbucks and partner Kalypso. This is a rare opportunity to learn directly from Starbucks how they instill quality and innovation throughout their organization, products, and processes, leveraging PLM disciplines with strong support from their partner.  If you’re not in the consumer products industry, we recommend attending another session at 10:15 – 11:15 a.m. in Moscone West room 3005: “Eco-Enterprise Innovation Awards and the Business Case for Sustainability” featuring Jeff Henley, Oracle’s Chairman of the Board and Jon Chorley, Chief Sustainability Officer. Oracle will honor select customers with Oracle’s Eco-Enterprise Innovation award, which recognizes customers and their respective partners who rely on Oracle products to support their green business practices to reduce their environmental impact while improving business efficiencies and reducing costs. The awards presentation is followed by a panel discussion with customers and Oracle executives, who describe how these award-winning organizations are embracing environmental initiatives as a central part of their business strategy and how information technology plays a pivotal role. Next at 11:45 a.m. – 12:45 p.m. in Telegraph Hill attend our session devoted to exploring Product Lifecycle Management’s role in Software Lifecycle Management. This is a thought leadership session with Oracle experts in the field on the importance of change management, and we’ll discuss how Oracle has for years leveraged Agile PLM to develop Agile PLM. If software lifecycle management doesn’t apply to your business or you’d rather engage in some lively one-on-one discussions, we also have a “Supply Chain Meet the Experts” session in Moscone West Room 2001A. Product experts, thought leaders and executives will be on hand to discuss your questions/topics, so come prepared. This session tends to fill up fast so try to get in early. At 1:15 – 2:15 p.m. join us back in Telegraph Hill for a session focused on leveraging the Agile Product Portfolio Management application as the Product Development Master Schedule to improve efficiencies, optimize resources, and gain visibility across projects enterprise-wide to improve portfolio profitability. Customer presenters from Broadcom will explain how they’ve leveraged the product to enable a master schedule with enterprise-level, phase-gate program and project collaboration and resource optimization. Again in Telegraph Hill from 3:30 – 4:30 p.m. we have an interesting session with leading semiconductor customer LSI and partner Kalypso on how LSI leveraged Agile PLM to advance from homegrown applications to complete Product Value Chain Management. That type of transition can be challenging, and LSI details how they were able to achieve their goals and the value they gained along the journey – a fascinating account for any company interested in leveraging best practices to innovate their business processes and even end products. Lastly, we’ll wrap up in Telegraph Hill from 5:00 – 6:00 p.m. with a session on “Ensuring New Product Success by Achieving Excellence in New Product Introduction.” This is a cross-industry session, guaranteed to deliver insight in the often elusive practice of creating winning products, and we’re very excited about. According to IDC Manufacturing Insights analyst Joe Barkai, “Product Failures are not necessarily a result of bad ideas…they are a result of suboptimal decisions.” We’ll show you how to wire your business processes to enhance decision-making and maximize product potential. Now, quickly hit your hotel room to freshen up and then catch one of the many complimentary shuttles to the much-anticipated Oracle Customer Appreciation Event on Treasure Island. We have a very exciting show planned – check out what’s in store here. Thursday, October 4 PLM has a light schedule on Thursday this year with just one session, but this again is one of our best sessions on managing the Product Value Chain: at 11:15 a.m – 12:15 p.m.in Telegraph Hill, it’s a customer and partner driven session with Sonoco Products and Deloitte telling their story about how to achieve integrated change control by interfacing Agile PLM with Oracle E-Business Suite. Sonoco Products, a global manufacturer of consumer and industrial packaging materials, with its systems integrator, Deloitte, is doing this by implementing prebuilt integration (Oracle Design-to-Release Integration Pack for Agile Product Lifecycle Management for Process and Oracle Process) to integrate Agile with Oracle Product Hub/Oracle Product Information Management and Oracle E-Business Suite. This session presents a case study of how Sonoco is leveraging this solution to improve data quality and build a framework for stronger master data governance. Even though that ends our PLM line-up at OpenWorld, there will still be many sessions and activities at the conference, so visit the Oracle OpenWorld website to review agendas and build your schedule. And of course, download and bring this guide and the latest version of the Agile PLM Focus-On Document (available soon!). San Francisco is a wonderful city to explore, and we’re glad you’re considering joining the Agile PLM team at Oracle OpenWorld!  I hope to see you there! Follow me before the conference and on site for real-time updates about #OOW12 on Twitter @Kerrie_Foy or @AgilePLM.

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  • Vision, Integration, Ability—Oracle is once again positioned as an E-Commerce Leader

    - by Jeri Kelley
    The new Gartner report is the fifth successive Magic Quadrant for E-Commerce to position Oracle as a leader. We’re proud of the result, but we’re not too surprised. Oracle Commerce’s functionality is uniquely aligned with a number of the major market trends Gartner describes in its report: from customers ‘expecting a seamless buying experience across all channels’, to organizations seeking to consolidate ‘B2B and B2C applications with a single underlying platform’. What we think sets Oracle Commerce apart Why are we a leader? We believe the key strengths of Oracle Commerce include: Outstanding Scalability and VersatilityOracle has a long and enviable track record of delivering B2B and B2C e-commerce solutions, and the Oracle Commerce solution supports a broad range of vertical industries – from retail to telecom, and manufacturing to distribution. Additionally, Oracle Commerce is engineered to scale simply and quickly to meet the changing needs of the enterprise. Oracle IntegrationOur commitment to seamless solutions integration allows customers to get the most from our ever evolving range of e-commerce and CX products—and deliver consistent, relevant, and personalized cross-channel buying experiences that drive customer satisfaction, and boost revenue. Experience and VisionOracle has a long and impressive history of delivering B2B and B2C e-commerce solutions to the world’s best brands. We’re constantly putting this experience to good use, and making our solutions even smarter. With powerful merchandising and business tools, and advanced promotions capabilities, Oracle Commerce is one of the most forward-thinking e-commerce solutions around. Read the reportYou can read Gartner’s full report here, or click here to find out more about our celebrated platform.

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