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  • Zaypay alternatives for payments using call or sms

    - by JohannesH
    We are currently trying to implement a payment provider in zaypay for paying for services using sms or by calling a number. We already have google checkout and paypal working for regular payments but zaypay is rather inflexible, poorly documented and a pain to setup when you have hundreds of products with varying prices. So my question is, do you know of any other european payment providers that take sms and call payments? As a response to Roberts answer/question Hi Robert, I must say that the Zaypay solution is the best and only I've seen thus far regarding phoned payments. However, since its now 2 months ago I finished the implementation of our custom Zaypay UI I can't remember much of the the details of the problems we were having. I'll try to give a brief of them anyways the best I can. First of all I would like to see a redirection type scenario for payalogues. From what I remember you guys are using the JS framework "Prototype" which doesn't play nice with jQuery which we are using so we weren't able to use the popup-type scenario supported by payalogues. Furthermore when implementing our custom interface I remember a lot of missing translations, like words that were codes instead of a word or a phrase. This meant we ended up writing/translating all the messages we needed ourselves. Also, another point of annoyance was the setup of prices and items. I wish we could just send in the order items/prices as a part of the interface like you can in Google Checkout or PayPal (not that they're flawless either), instead of having to define ALL the items you will ever sell through your admin interface beforehand. As far as I can remember it is virtually impossible to use Zaypay for a multi-item order in its current form. Finally there are, as far as I can tell, some security issues that you have to think about when you implement a custom solution... especially a ajax driven one. As I said in my original post you do mention this in the documentation but I believe the documentation wasn't that comprehensive regarding security issues. Again I wish I could give more details but the code & client is long since gone, so I can't look up the comments I wrote. Sorry! Oh yeah, the general API documentation weren't exactly comprehensive and 100% correct either. Again, I don't want to advice people against using Zaypay, I just want to advice that they should try it out first on a realistic prototype and think about their implementation before releasing to production. Maybe its just me who misunderstood a lot of things but I generally had a difficult time using your framework and I was left with a feeling that the API was very new and not thought through from the beginning.

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  • How can I structure my MustacheJS template to add dynamic classes based on the values from a JSON file?

    - by JGallardo
    OBJECTIVE To build an app that allows the user to search for locations. CURRENT STATE At the moment the locations listed are few, so they are just all presented when landing on the "dealers" page. BACKGROUND Previously there were only about 50 showrooms carrying a product we sell, so a static HTML page was fine. And displays as But the page size grew to about 1500 lines of code after doing this. We have gotten more and need a scalable solution so that we can add many more dealers fast. In other projects, I have previously used MustacheJS and to load in values from a JSON file. I know the ideally this will be an AJAX application. Perhaps I might be better off with database here? Below is what I have in mind so far, and it "works" up to a certain point, but seems not to be anywhere near the most sustainable solution that can be efficiently scaled. HTML <a id="{{state}}"></a> <div> <h4>{{dealer}} : {{city}}, {{state}} {{l_type}}</h4> <div class="{{icon_class}}"> <ul> <li><i class="icon-map-marker"></i></li> <li><i class="icon-phone"></i></li> <li><i class="icon-print"></i></li> </ul> </div> <div class="listingInfo"> <p>{{street}} <br>{{suite}}<br> {{city}}, {{state}} {{zip}}<br> Phone: {{phone}}<br> {{toll_free}}<br> {{fax}} </p> </div> </div> <hr> JSON { "dealers" : [ { "dealer":"Benco Dental", "City":"Denver", "state":"CO", "zip":"80112", "l_type":"Showroom", "icon_class":"listingIcons_3la", "phone":"(303) 790-1421", "toll_free":null, "fax":"(303) 790-1421" }, { "dealer":"Burkhardt Dental Supply", "City":"Portland", "state":"OR", "zip":"97220", "l_type":"Showroom", "icon_class":"listingIcons", "phone":" (503) 252-9777", "toll_free":"(800) 367-3030", "fax":"(866) 408-3488" } ]} CHALLENGES The CSS class wrapping the ul will vary based on how many fields there are. In this case there are 3, so the class is "listingIcons_3la" The "toll free" number section should only show up if in fact, there is a toll free number. the fax number should only show up if there is a value for a fax number.

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  • Designing a database file format

    - by RoliSoft
    I would like to design my own database engine for educational purposes, for the time being. Designing a binary file format is not hard nor the question, I've done it in the past, but while designing a database file format, I have come across a very important question: How to handle the deletion of an item? So far, I've thought of the following two options: Each item will have a "deleted" bit which is set to 1 upon deletion. Pro: relatively fast. Con: potentially sensitive data will remain in the file. 0x00 out the whole item upon deletion. Pro: potentially sensitive data will be removed from the file. Con: relatively slow. Recreating the whole database. Pro: no empty blocks which makes the follow-up question void. Con: it's a really good idea to overwrite the whole 4 GB database file because a user corrected a typo. I will sell this method to Twitter ASAP! Now let's say you already have a few empty blocks in your database (deleted items). The follow-up question is how to handle the insertion of a new item? Append the item to the end of the file. Pro: fastest possible. Con: file will get huge because of all the empty blocks that remain because deleted items aren't actually deleted. Search for an empty block exactly the size of the one you're inserting. Pro: may get rid of some blocks. Con: you may end up scanning the whole file at each insert only to find out it's very unlikely to come across a perfectly fitting empty block. Find the first empty block which is equal or larger than the item you're inserting. Pro: you probably won't end up scanning the whole file, as you will find an empty block somewhere mid-way; this will keep the file size relatively low. Con: there will still be lots of leftover 0x00 bytes at the end of items which were inserted into bigger empty blocks than they are. Rigth now, I think the first deletion method and the last insertion method are probably the "best" mix, but they would still have their own small issues. Alternatively, the first insertion method and scheduled full database recreation. (Probably not a good idea when working with really large databases. Also, each small update in that method will clone the whole item to the end of the file, thus accelerating file growth at a potentially insane rate.) Unless there is a way of deleting/inserting blocks from/to the middle of the file in a file-system approved way, what's the best way to do this? More importantly, how do databases currently used in production usually handle this?

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  • Would anybody mind taking a look at my XML structure?

    - by Bill H
    I am relatively new to this but I was hoping somebody could offer up a good critique of this XML structure I put together. I am not looking for anything in depth but rather if somebody notices anything inherently wrong with the structure (or any tips to make it better) I'd greatly appreciate it. We have a large amount of products that we wholesale out and our customers were looking for a data feed to incorporate our products into their websites. <product modified=""> <id></id> <title></title> <description></description> <upc></upc> <quantity></quantity> <images> <image width="" height=""></image> <image width="" height=""></image> <image width="" height=""></image> </images> <category> <name></name> <subcategory></subcategory> </category> <sale expiration="">yes</sale> <msrp></msrp> <cube></cube> <weight></weight> <pricing> <tier> <pack><pack> <price></price> </tier> <tier> <pack><pack> <price></price> </tier> <tier> <pack><pack> <price></price> </tier> </pricing> </product> We sell in 3 different pack sizes hence the pricing node.

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  • How to stream semi-live audio over internet

    - by Thomas Tempelmann
    I want to write something like Skype, i.e. I have a constant audio stream on one computer and then recompress it in a format that's suitable for a latent internet connection, receive it on the other end and play it. Let's also assume that the internet connection is fairly modern and fast, i.e. DSL or alike, no slow connections over phone and such. The involved computers will also be rather modern (Dual Core Intel CPUs at 2GHz or more). I know how to handle the audio on the machines. What I don't know is how to transmit the audio in an efficient way. The challenges are: I'd like get good audio quality across the line. The stream should be received without drops. The stream may, however, be received with a little delay (a second delay is acceptable). I imagine that the transport software could first determine the average (and max) latency, then start the stream and tell the receiver to wait for that max latency before starting to play the audio. With that, if the latency doesn't get any higher, the entire stream will be playable on the other side without stutter or drops. If, due to unexpected IP latencies or blockages, the stream does get cut off, I want to be able to notice this so that I can take actions (e.g. abort the stream) and eventually start a new transmission. What are my options if I want do use ready-made software for the compression and tranmission? I have no intention to write my own audio compression engine, really. OTOH, I plan to sell the solution in a vertical market, meaning I can afford a few dollars of license fees per copy, but not $100s. I guess the simplest solution would be to just open a TCP stream, send a few packets back and forth to determine their running time (or even use UDP for that), then use the results as the guide for my max latency value, then simply fire the audio data in its raw form (uncompressed 16 bit stereo), along with a timing code over the TCP connection. The receiver reads the data and plays it with the pre-determined delay. That might just work with the type of fast connection I expect. I just wonder if there are better solutions to reach this goal, with better performance (lower latency) and less data (compressed). BTW, I first try to implement this on OS X, but might want to do it on Windows, too, if it proves successful.

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  • Difference between Cloud and Virtualization

    - by Akash Kava
    Ops: This does not belong to ServerFault because it focuses on Programing Architecture. I have following questions regarding differences between Cloud and Virtualization.. How Cloud is different then Virtualization? Currently I tried to find out pricing of Rackspace, Amazone and all similar cloud providers, I found that our current 6 dedicated servers came cheaper then their pricing. So how one can claim cloud is cheaper? Is it cheaper only in comparison of normal hosting? We re organized our infrastructure in virtual environment to reduce or configuration overhead at time of failure, we did not have to rewrite any peice of code that is already written for earlier setup. So moving to virtualization does not require any re programming. But cloud is absoltely different and it will require entire reprogramming right? Is it really worth to recode when our current IT costs are 3-4 times lower then cloud hosting including raid backups and all sort of clustering for high availability? New programming architecture means new overheads of training staff, new methods of testing and new deployment schemes, does it justify over "on demand resource usage" words of cloud? We are having current development architecture with simple Server side ASP.NET WebServices with no local context and on client side Flex/Silverlight which offers pretty good REST architecture and its highly scalable. How does cloud differs from REST model of deployment? On storage, SQL Server or MySQL offers pretty good replication and high availibility then what is advantage in cloud? Data guarantee, one of our vendor hosting some other customer's app on cloud (one of most used), lost Entire Hard Disk (the virtual) and entire module in first 6 months. Second provider said its your duty to take backup, fine I agree, but no provider gives SLA for data guarantee, they give 99% uptime. However in most business apps, uptime is less important then data integrity. In our 10 years of dedicated hosting experience we had only one hard disk crash. This makes me little skeptical to go for cloud and loosing control over data. And I feel its just a big marketing buzz to sell virtulization in different form. Size of data, currently all providers charge very heavy for large data, if you are hosting only below 100GB cloud can be good alternative, but I think virtual servers and dedicated servers above 100GB to few TBs are still cheaper. Why would want to pay so high on cloud when there is no data guarentee as well as it doesnt say anything about redundancy. (I wish SO had something for spell check for Internet Explorer, sorry for wrong spellings in my post)

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  • I have to do two seemingly mutually exclusive things on leaving an asp:textbox. Please help me get

    - by aape
    This project has gone from being a simple '99 Ford F-150 to the Homer. I've got controls with a gridview with textboxes for data entry. All the user controls on the pages are in AJAX updatepanels. User types in a database column or budget entity or some other financial thing they want to include in the report. The textboxes in the gridview have autopostback = true set. overly long background info When the user leaves the textbox, during the postback (triggered by onTextChanged) I do some validation back on the server on their entry - regexs, do they have rights to that column, is that column locked, etc. If it fails, I put a error message next to the textbox. If it passes, I wipe out any title or error that used to be next to the code. Focus is getting lost from the postback if they're tabbing out of the box, rather than going to the next textbox in the gridview. So to fix that I need, if their leaving the tb via the tab key, to also figure out what textbox or gridviewrow they're on, if they're not on the last row, and after the validation and labeling, put the focus on the textbox in the next row. I can't figure out how, in ontextchanged, to find what caused me to leave the textbox, so I'm thinking use javascript onkeyup to test the key pressed and then find the next box etc, but the ontextchanged fires first and then the js never does, and also, since the control is all AJAXed, the javascript can't find the textboxes because when you enter the page everything is collapsed (the requirements people loooove to collapse and expand things), and so when it's expanded, all the 'new' textboxes are up in the viewstate stuff in the page source, and not down where javascript can see them. The questions So I'm wondering if I can have an onblur in the javascript that can trigger a postback where I can do my validation and such, and either 1) include the keypressed or pick it out of sender in the event or 2) followup the onblur with onkeyup and somehow figure out what textbox is next on the grid and throw focus there. Or, is there another .NET based approach that could work for this? In terms of tearing the whole thing down and starting from scratch, I couldn't sell that to the bosses, I'm past the point of no return as far as that goes.

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  • SQLAuthority News – Pluralsight Course Review – Practices for Software Startups – Part 1 of 2

    - by pinaldave
    This is first part of the two part series of Practices for Software Startup Pluralsight Course. The course is written by Stephen Forte (Blog | Twitter). Stephen Forte is the Chief Strategy Officer of the venture backed company, Telerik, a leading vendor of developer and team productivity tools. Stephen is also a Certified Scrum Master, Certified Scrum Professional, PMP, and also speaks regularly at industry conferences around the world. He has written several books on application and database development.  Stephen is also a board member of the Scrum Alliance. Startups – Everybodies Dream Start-up companies are an important topic right now – everyone wants to start their own business.  It is also important to remember that all companies were a start up at one point – from your corner store to the giants like Microsoft and Apple.  Research proves that not every start-up succeeds, in fact, most will fail before their first year.  There are many reasons for this, and this could be due to the fact that there are many stages to a start-up company, and stumbling at any of these stages can lead to failure.  It is important to understand what makes a start-up company succeed at all its hurdles to become successful.  It is even important to define success.  For most start-ups this would mean becoming their own independently functioning company or to be bought out for a hefty profit by a larger company.  The idea of making a hefty profit by living your dream is extremely important, and you can even think of start-ups as the new craze.  That’s why studying them is so important – they are very popular, but things have changed a lot since their inception. Starting the Startups Beginning a start-up company used to be difficult, but now facilities and information is widely available, and it is much easier.  But that means it is much easier to fail, also.  Previously to start your own company, everything was planned and organized, resources were ensured and backed up before beginning; even the idea of starting your own business was a big thing.  Now anybody can do it, and the steps are simple and outlines everywhere – you can get online software and easily outsource , cloud source, or crowdsource a lot of your material.  But without the type of planning previously required, things can often go badly. New Products – New Ideas – New World There are so many fantastic new products, but they don’t reach success all the time.  I find start-up companies very interesting, and whenever I meet someone who is interested in the subject or already starting their own company, I always ask what they are doing, their plans, goals, market, etc.  I am sorry to say that in most cases, they cannot answer my questions.  It is true that many fantastic ideas fail because of bad decisions.  These bad decisions were not made intentionally, but people were simply unaware of what they should be doing.  This will always lead to failure.  But I am happy to say that all these issues can be gone because Pluralsight is now offering a course all about start-ups by Stephen Forte.  Stephen is a start up leader.  He has successfully started many companies and most are still going strong, or have gone on to even bigger and better things. Beginning Course on Startup I have always thought start-ups are a fascinating subject, and decided to take his course, but it is three hours long.  This would be hard to fit into my busy work day all at once, so I decided to do half of his course before my daughter wakes up, and the other half after she goes to sleep.  The course is divided into six modules, so this would be easy to do.  I began the first chapter early in the morning, at 5 am.  Stephen jumped right into the middle of the subject in the very first module – designing your business plan.  The first question you will have to answer to yourself, to others, and to investors is: What is your product and when will we be able to see it?  So a very important concept is a “minimal viable product.”  This means setting goals for yourself and your product.  We all have large dreams, but your minimal viable product doesn’t have to be your final vision at the very first.  For example: Apple is a giant company, but it is still evolving.  Steve Jobs didn’t envision the iPhone 6 at the very beginning.  He had to start at the first iPhone and do his market research, and the idea evolved into the technology you see now.  So for yourself, you should decide a beginning and stop point.  Do your market research.  Determine who you want to reach, what audience you want for your product.  You can have a great idea that simply will not work in the market, do need, bottlenecks, lack of resources, or competition.  There is a lot of research that needs to be done before you even write a business plan, and Stephen covers it in the very first chapter. The Team – Unique Key to Success After jumping right into the subject in the very first module, I wondered what Stephen could have in store for me for the rest of the course.  Chapter number two is building a team.  Having a team is important regardless of what your startup is.  You can be a true visionary with endless ideas and energy, but one person can still not do everything.  It is important to decide from the very beginning if you will have cofounders, team leaders, and how many employees you’ll need.  Even more important, you’ll need to decide what kind of team you want – what personalities, skills, and type of energy you want each of your employees to bring.  Do you want to have an A+ team with a B- idea, or do you have a B- idea that needs an A+ team to sell it?  Stephen asks all the hard questions!  I was especially impressed by his insight on developing.  You have to decide if you need developers, how many, and what their skills should be. I found this insight extremely useful for everyday usage, not just for start-up companies.  I would apply this kind of information in management at any position.  An amazing team will build an amazing product – and that doesn’t matter if you’re a start-up company or a small team working for a much larger business. Customer Development – The Ultimate Obective Chapter three was about customer development. According to Stephen, there are four different steps to develop a customer base.  The first question to ask yourself is if you are envisioning a large customer base buying a few products each, or a small, dedicated base that buys a lot of your product – quantity vs. Quality.  He also discusses how to earn, retain, and get more customers.  He also says that each customer should be placed in a different role – some will be like investors, who regularly spend with you and invest their money in your business.  It is then your job to take that investment and turn it into a better product in the future.  You need to deal with their money properly – think of it is as theirs as investors, not yours as profit.  At the end of this module I felt that only Stephen could provide this kind of insight, and then he listed all the resources he took his information from.  I have never seen a group of people so passionate about their customers. It was indeed a long day for me. In tomorrow’s part 2 we will discuss rest of the three module and also will see a quick video of the Practices for Software Startup Pluralsight Course. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Best Practices, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • Prioritizing Product Features

    - by Robert May
    A very common task in Agile Environments is prioritization.  Teams that are functioning well will prioritize new features, old features, the backlog, and any other source of stories for the team, and they’ll do it regularly. Not all teams are good at prioritizing according to the real return on investment that building stories will yield to the company.  This is unfortunate.  Too often, teams end up building features that are less valuable, and everyone seems to know it except perhaps the product owner!  Most features built into software are never even used.  Clearly, not much return for features that go unused. So how does a company avoid building features that add little value to the company?  This is a tough question to answer, but usually, this prioritization starts at the top with the executives of the company.  After all, they’re responsible for the overall vision of the company. Here’s what I recommend: Know your market. Know your customers and users. Know where you’re going and what you want to achieve. Implement the Vision Know Your Market We often see companies that don’t know their market.  Personally, I’m surprised by this.  These companies don’t know who their competitors are, don’t know what features make their product desirable in the market, and in many cases, get by with saying, “I’ve been doing this for XX years.  I know what the market wants!”  In many cases, they equate “marketing” with “advertising” and don’t understand the difference. This is almost never true.  Good companies will spend significant amounts of time and money finding out who they’re competing against and what makes their competitors successful in the marketplace.  Good companies understand that marketing involves more than just advertising.  Often, marketing is mostly research and analysis, not sales.  Until you understand your market, you cannot know what features will give you the best return on your investment dollar. Good companies have a marketing department and can answer the next important step which is to know your customers and your users. Know your Customers and Users First, note that I included both customers and users.  They’re often not the same thing.  Users use the product that you build.  Customers buy the product that you build.  It’s a subtle difference, but too often, I’ve seen companies that focus exclusively on one or the other and are not successful simply because they ignore an important part of the group. If your company is doing appropriate marketing, you know that these are two different aspects of your product and that both deserve attention to have a product that is successful in your target market.  Your marketing department should be spending a lot of time understanding these personas and then conveying that information to the company. I’m always surprised when development teams think that they can build a product that people want to use without understanding the users of that product.  Developers think differently than most people in the world.  They know what the computer is doing.  The computer isn’t magic to them.  So when they assume that they know how to build something, they bring with them quite a bit of baggage.  Never assume that you know your customer unless you’re regularly having interaction with them.  Also, don’t just leave this to Marketing or Product Management.  Take them time to get your developers out with the customers as well.  Developers are very smart people, and often, seeing how someone uses their software inspires them to make a much better product. Very often, because the users and customers aren’t know, teams will spend a significant amount of time building apps that are super flexible and configurable so that any possible combination of feature can be used.  This demonstrates a clear lack of understanding of the customer.  Most configuration questions can quickly be answered by talking to the customer.  In most cases, if your software requires significant setup and configuration before its usable, you probably don’t know your customers and users very well. Until you know your customers, you cannot know what features will be most valuable to your customers and you cannot build those features in a way that your customers can use. Know Where You’re Going and What You Want to Achieve Many companies suffer from not having a plan.  Executives will tell the team to make them a plan.  The team, not knowing their market and customers and users, will come up with a plan that doesn’t reflect reality and doesn’t consider ROI.  Management then wonders why the product is doing poorly in the market place. Instead of leaving this up to the teams, as executives, work with Marketing to understand what broad categories of features will sell the most product in the marketplace.  Then, once you’ve determined that, give this vision to the team and let them run with it.  Revise the vision as needed, but avoid changing streams frequently.  Sure, sometimes you need to, but often, executives will change priorities many times a month, leading to nothing more than confusion.  If the team has a vision, they’ll be able to execute that vision far better than they could otherwise. By knowing what products are most important, you can set budgetary goals and guidelines that will help you achieve the vision that was created. Implement the Vision Creating the vision is often where the general executives stop participating in the plan.  The team is responsible for implementing that vision.  Executives should attend showcases and and should remain aware of the progress that the team is making towards meeting the vision, however. Once a broad vision has been created, the team should break that vision down into minimal market features (MMF).  These MMFs should be sized using story points so that, using the team’s velocity, an estimated cost can be determined for each feature.  The product management team should then try to quantify the relative value of the MMFs based on customer feedback and interviews.  Once the value and cost of creating the feature is understood, a return on investment can be calculated.  The features should then be prioritized with the MMF’s that have the highest value and lowest cost rising to the top of features to implement.  Don’t let politics get in the way! Once the MMF’s have been prioritized, they should go through release planning to schedule them for implementation. Conclusion By having a good grasp on the strategy of the company, your Agile teams can be much more effective.  Each and every story the team is implementing will roll up into features that matter to the company and provide ROI to them.  The steps outlined in this post should be repeated on a regular basis.  I recommend reviewing them at least once per quarter to make sure that the vision hasn’t shifted and that the teams are still working on what matters most to the company. Technorati Tags: Agile,Product Owner,ROI

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  • Troubleshooting PHP email sending?

    - by darkAsPitch
    I created a website that occasionally emails users when they register/change their password/etc. Every other person however cannot or does not receive the emails. They are telling me that they are not even hitting their spam folders. I don't know a ton about MX records or email sending, but when I "Edit DNS Zone" for this domain in particular there is 1 MX record listed there. How do you go about troubleshooting botched PHP mail actions? UPDATE: Here is my super-simple php mailing code: $subject = "Subject Here"; $message = "Emails Message"; $to = $verified_user_data["email_address"]; $headers = "From: [email protected]\r\n" . "Reply-To: [email protected]\r\n" . "X-Mailer: PHP/" . phpversion(); //returns true on success, false on failure $email_result = mail($to, $subject, $message, $headers); re: "are you saying that some do and some do not?" @ Jacob Yes, basically. I send the emails containing the user's login username/password using similar code above. And I sell to fairly tech-savvy people. About 50% of the time, my customers claim they cannot find their welcome emails in their inbox OR in their spam box. It's as if it never arrived. I have the largest problem with Yahoo email addresses accepting my emails or so it seems. re: "The MX record at your end doesn't factor in, although the SPF record (or lack of it) will. How much access and control do you have on the server itself?" @ John Gardeniers I rent a dedicated server from Codero. Running CentOS 5, WHM + cPanel. I have full root access to the entire thing. Don't know much about MX records and/or SPF records. I just want the PHP mail function to work. It doesn't say much about that on the php mail function's help page. re: "What are you using for the SMTP server?" @ JonLim No idea. I use the code above when I need to fire off an email to a loyal customer, and that's it. Do I need to be worrying about SMTP servers? re: "Could be many, many things. Can you describe how you're sending mail in your code? i.e. are you relaying off of another mail server somewhere, using the local sendmail or postfix? Any consistency in domains that can/cannot receive email? Do you have a PTR record setup from the IP address that you're sending mail out as? What about SPF records?" @ gravyface I just described my simple code above! I believe I have been having the most trouble with Yahoo domains, however "independent" domains (probably running spamassasin) ex. [email protected] as opposed to [email protected] seem to give a lot of trouble as well. I do not know if I have a PTR record setup from the IP address I'm sending my mail from. It's probably the same IP address that I setup my domain on, because I didn't do anything extra special. No idea about SPF records either, where can I go to create one? Side Note: It's a crying shame what havoc the spammers have brought upon our beloved email system.

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  • Rockmelt, the technology adoption model, and Facebook's spare internet

    - by Roger Hart
    Regardless of how good it is, you'd have to have a heart of stone not to make snide remarks about Rockmelt. After all, on the surface it looks a lot like some people spent two years building a browser instead of just bashing out a Chrome extension over a wet weekend. It probably does some more stuff. I don't know for sure because artificial scarcity is cool, apparently, so the "invitation" is still in the post*. I may in fact never know for sure, because I'm not wild about Facebook sign-in as a prerequisite for anything. From the video, and some initial reviews, my early reaction was: I have a browser, I have a Twitter client; what on earth is this for? The answer, of course, is "not me". Rockmelt is, in a way, quite audacious. Oh, sure, on launch day it's Bay Area bar-chat for the kids with no lenses in their retro specs and trousers that give you deep-vein thrombosis, but it's not really about them. Likewise,  Facebook just launched Google Wave, or something. And all the tech snobbery and scorn packed into describing it that way is irrelevant next to what they're doing with their platform. Here's something I drew in MS Paint** because I don't want to get sued: (see: The technology adoption lifecycle) A while ago in the Guardian, John Lanchester dusted off the idiom that "technology is stuff that doesn't work yet". The rest of the article would be quite interesting if it wasn't largely about MySpace, and he's sort of got a point. If you bolt on the sentiment that risk-averse businessmen like things that work, you've got the essence of Crossing the Chasm. Products for the mainstream market don't look much like technology. Think for  a second about early (1980s ish) hi-fi systems, with all the knobs and fiddly bits, their ostentatious technophile aesthetic. Then consider their sleeker and less (or at least less conspicuously) functional successors in the 1990s. The theory goes that innovators and early adopters like technology, it's a hobby in itself. The rest of the humans seem to like magic boxes with very few buttons that make stuff happen and never trouble them about why. Personally, I consider Apple's maddening insistence that iTunes is an acceptable way to move files around to be more or less morally unacceptable. Most people couldn't care less. Hence Rockmelt, and hence Facebook's continued growth. Rockmelt looks pointless to me, because I aggregate my social gubbins with Digsby, or use TweetDeck. But my use case is different and so are my enthusiasms. If I want to share photos, I'll use Flickr - but Facebook has photo sharing. If I want a short broadcast message, I'll use Twitter - Facebook has status updates. If I want to sell something with relatively little hassle, there's eBay - or Facebook marketplace. YouTube - check, FB Video. Email - messaging. Calendaring apps, yeah there are loads, or FB Events. What if I want to host a simple web page? Sure, they've got pages. Also Notes for blogging, and more games than I can count. This stuff is right there, where millions and millions of users are already, and for what they need it just works. It's not about me, because I'm not in the big juicy area under the curve. It's what 1990s portal sites could never have dreamed of achieving. Facebook is AOL on speed, crack, and some designer drugs it had specially imported from the future. It's a n00b-friendly gateway to the internet that just happens to serve up all the things you want to do online, right where you are. Oh, and everybody else is there too. The price of having all this and the social graph too is that you have all of this, and the social graph too. But plenty of folks have more incisive things to say than me about the whole privacy shebang, and it's not really what I'm talking about. Facebook is maintaining a vast, and fairly fully-featured training-wheels internet. And it makes up a large proportion of the online experience for a lot of people***. It's the entire web (2.0?) experience for the early and late majority. And sure, no individual bit of it is quite as slick or as fully-realised as something like Flickr (which wows me a bit every time I use it. Those guys are good at the web), but it doesn't have to be. It has to be unobtrusively good enough for the regular humans. It has to not feel like technology. This is what Rockmelt sort of is. You're online, you want something nebulously social, and you don't want to faff about with, say, Twitter clients. Wow! There it is on a really distracting sidebar, right in your browser. No effort! Yeah - fish nor fowl, much? It might work, I guess. There may be a demographic who want their social web experience more simply than tech tinkering, and who aren't just getting it from Facebook (or, for that matter, mobile devices). But I'd be surprised. Rockmelt feels like an attempt to grab a slice of Facebook-style "Look! It's right here, where you already are!", but it's still asking the mature market to install a new browser. Presumably this is where that Facebook sign-in predicate comes in handy, though it'll take some potent awareness marketing to make it fly. Meanwhile, Facebook quietly has the entire rest of the internet as a product management resource, and can continue to give most of the people most of what they want. Something that has not gone un-noticed in its potential to look a little sinister. But heck, they might even make Google Wave popular.     *This was true last week when I drafted this post. I got an invite subsequently, hence the screenshot. **MS Paint is no fun any more. It's actually good in Windows 7. Farewell ironically-shonky diagrams. *** It's also behind a single sign-in, lending a veneer of confidence, and partially solving the problem of usernames being crummy unique identifiers. I'll be blogging about that at some point.

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  • Lessons from rewriting POP Forums for MVC, open source-like

    - by Jeff
    It has been a ton of work, interrupted over the last two years by unemployment, moving, a baby, failing to sell houses and other life events, but it's really exciting to see POP Forums v9 coming together. I'm not even sure when I decided to really commit to it as an open source project, but working on the same team as the CodePlex folks probably had something to do with it. Moving along the roadmap I set for myself, the app is now running on a quasi-production site... we launched MouseZoom last weekend. (That's a post-beta 1 build of the forum. There's also some nifty Silverlight DeepZoom goodness on that site.)I have to make a point to illustrate just how important starting over was for me. I started this forum thing for my sites in old ASP more than ten years ago. What a mess that stuff was, including SQL injection vulnerabilities and all kinds of crap. It went to ASP.NET in 2002, but even then, it felt a little too much like script. More than a year later, in 2003, I did an honest to goodness rewrite. If you've been in this business of writing code for any amount of time, you know how much you hate what you wrote a month ago, so just imagine that with seven years in between. The subsequent versions still carried a fair amount of crap, and that's why I had to start over, to make a clean break. Mind you, much of that crap is still running on some of my production sites in a stable manner, but it's a pain in the ass to maintain.So with that clean break, there is much that I have learned. These are a few of those lessons, in no particular order...Avoid shiny object syndromeOver the years, I've embraced new things without bothering to ask myself why. I remember spending the better part of a year trying to adapt this app to use the membership and profile API's in ASP.NET, just because they were there. They didn't solve any known problem. Early on in this version, I dabbled in exotic ORM's, even though I already had the fundamental SQL that I knew worked. I bloated up the client side code with all kinds of jQuery UI and plugins just because, and it got in the way. All the new shiny can be distracting, and I've come to realize that I've allowed it to be a distraction most of my professional life.Just query what you needI've spent a lot of time over-thinking how to query data. In the SQL world, this means exotic joins, special caches, the read-update-commit loop of ORM's, etc. There are times when you have to remind yourself that you aren't Facebook, you'll never be Facebook, and that databases are in fact intended to serve data. In a lot of projects, back in the day, I used to have these big, rich data objects and pass them all over the place, through various application tiers, when in reality, all I needed was some ID from the entity. I try to be mindful of how many queries hit the database on a given request, but I don't obsess over it. I just get what I need.Don't spend too much time worrying about your unit testsIf you've looked at any of the tests for POP Forums, you might offer an audible WTF. That's OK. There's a whole lot of mocking going on. In some cases, it points out where you're doing too much, and that's good for improving your design. In other cases it shows where your design sucks. But the biggest trap of unit testing is that you worry it should be prettier. That's a waste of time. When you write a test, in many cases before the production code, the important part is that you're testing the right thing. If you have to mock up a bunch of stuff to test the outcome, so be it, but it's not wasted time. You're still doing up the typical arrange-action-assert deal, and you'll be able to read that later if you need to.Get back to your HTTP rootsASP.NET Webforms did a reasonably decent job at abstracting us away from the stateless nature of the Web. A lot of people criticize it, but I think it all worked pretty well. These days, with MVC, jQuery, REST services, and what not, we've gone back to thinking about the wire. The nuts and bolts passing between our Web browser and server matters. This doesn't make things harder, in my opinion, it makes them easier. There is something incredibly freeing about how we approach development of Web apps now. HTTP is a really simple protocol, and the stuff we push through it, in particular HTML and JSON, are pretty simple too. The debugging points are really easy to trap and trace.Premature optimization is prematureI'll go back to the data thing for a moment. I've been known to look at a particular action or use case and stress about the number of calls that are made to the database. I'm not suggesting that it's a bad thing to keep these in mind, but if you worry about it outside of the context of the actual impact, you're wasting time. For example, I query the database for last read times in a forum separately of the user and the list of forums. The impact on performance barely exists. If I put it under load, exceeding the kind of load I expect, it still barely has an impact. Then consider it only counts for logged in users. The context of this "inefficient" action is that it doesn't matter. Did I mention I won't be Facebook?Solve your own problems firstThis is another trap I've fallen into. I've often thought about what other people might need for some feature or aspect of the app. In other words, I was willing to make design decisions based on non-existent data. How stupid is that? When I decided to truly open source this thing, building for myself first was a stated design goal. This app has to server the audiences of CoasterBuzz, MouseZoom and other sites first. In this development scenario, you don't have access to mountains of usability studies or user focus groups. You have to start with what you know.I'm sure there are other points I could make too. It has been a lot of fun to work on, and I look forward to evolving the UI as time goes on. That's where I hope to see more magic in the future.

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  • .NET to iOS: From WinForms to the iPad

    - by RobertChipperfield
    One of the great things about working at Red Gate is getting to play with new technology - and right now, that means mobile. A few weeks ago, we decided that a little research into the tablet computing arena was due, and purely from a numbers point of view, that suggested the iPad as a good target device. A quick trip to iPhoneDevCon in San Diego later, and Marine and I came back full of ideas, and with some concept of how iOS development was meant to work. Here's how we went from there to the release of Stacks & Heaps, our geeky take on the classic "Snakes & Ladders" game. Step 1: Buy a Mac I've played with many operating systems in my time: from the original BBC Model B, through DOS, Windows, Linux, and others, but I'd so far managed to avoid buying fruit-flavoured computer hardware! If you want to develop for the iPhone, iPad or iPod Touch, that's the first thing that needs to change. If you've not used OS X before, the first thing you'll realise is that everything is different! In the interests of avoiding a flame war in the comments section, I'll only go so far as to say that a lot of my Windows-flavoured muscle memory no longer worked. If you're in the UK, you'll also realise your keyboard is lacking a # key, and that " and @ are the other way around from normal. The wonderful Ukelele keyboard layout editor restores some sanity here, as long as you don't look at the keyboard when you're typing. I couldn't give up the PC entirely, but a handy application called Synergy comes to the rescue - it lets you share a single keyboard and mouse between multiple machines. There's a few limitations: Alt-Tab always seems to go to the Mac, and Windows 7's UAC dialogs require the local mouse for security reasons, but it gets you a long way at least. Step 2: Register as an Apple Developer You can register as an Apple Developer free of charge, and that lets you download XCode and the iOS SDK. You also get the iPhone / iPad emulator, which is handy, since you'll need to be a paid member before you can deploy your apps to a real device. You can either enroll as an individual, or as a company. They both cost the same ($99/year), but there's a few differences between them. If you register as a company, you can add multiple developers to your team (all for the same $99 - not $99 per developer), and you get to use your company name in the App Store. However, you'll need to send off significantly more documentation to Apple, and I suspect the process takes rather longer than for an individual, where they just need to verify some credit card details. Here's a tip: if you're registering as a company, do so as early as possible. The approval process can take a while to complete, so get the application in in plenty of time. Step 3: Learn to love the square brackets! Objective-C is the language of the iPad. C and C++ are also supported, and if you're doing some serious game development, you'll probably spend most of your time in C++ talking OpenGL, but for forms-based apps, you'll be interacting with a lot of the Objective-C SDK. Like shifting from Ctrl-C to Cmd-C, it feels a little odd at first, with the familiar string.format(.) turning into: NSString *myString = [NSString stringWithFormat:@"Hello world, it's %@", [NSDate date]]; Thankfully XCode's auto-complete is normally passable, if not up to Visual Studio's standards, which coupled with a huge amount of content on Stack Overflow means you'll soon get to grips with the API. You'll need to get used to some terminology changes, though; here's an incomplete approximation: Coming from a .NET background, there's some luxuries you no longer have developing Objective C in XCode: Generics! Remember back in .NET 1.1, when all collections were just objects? Yup, we're back there now. ReSharper. Or, more generally, very much refactoring support. The not-many-keystrokes to rename a class, its file, and al references to it in Visual Studio turns into a much more painful experience in XCode. Garbage collection. This is actually rather less of an issue than you might expect: if you follow the rules, the reference counting provided by Objective C gets you a long way without too much pain. Circular references are their usual problematic self, though. Decent exception handling. You do have exceptions, but they're nowhere near as widely used. Generally, if something goes wrong, you get nil (see translation table above) back. Which brings me on to. Calling a method on a nil object isn't a failure - it just returns nil itself! There's many arguments for and against this, but personally I fall into the "stuff should fail as quickly and explicitly as possible" camp. Less specifically, I found that there's more chance of code failing at runtime rather than getting caught at compile-time: using the @selector(.) syntax to pass a method signature isn't (can't be) checked at compile-time, so the first you know about a typo is a crash when you try and call it. The solution to this is of course lots of great testing, both automated and manual, but I still find comfort in provably correct type safety being enforced in addition to testing. Step 4: Submit to the App Store Assuming you want to distribute to more than a handful of devices, you're going to need to submit your app to the Apple App Store. There's a few gotchas in terms of getting builds signed with the right certificates, and you'll be bouncing around between XCode and iTunes Connect a fair bit, but eventually you get everything checked off the to-do list, and are ready to upload your first binary! With some amount of anticipation, I pressed the Upload button in XCode, ready to release our creation into the world, but was instead greeted by an error informing me my XML file was malformed. Uh. A little Googling later, and it turned out that a simple rename from "Stacks&Heaps.app" to "StacksAndHeaps.app" worked around an XML escaping bug, and we were good to go. The next step is to wait for approval (or otherwise). After a couple of weeks of intensive development, this part is agonising. Did we make it? The Apple jury is still out at the moment, but our fingers are firmly crossed! In the meantime, you can see some screenshots and leave us your email address if you'd like us to get in touch when it does go live at the MobileFoo website. Step 5: Profit! Actually, that wasn't the idea here: Stacks & Heaps is free; there's no adverts, and we're not going to sell all your data either. So why did we do it? We wanted to get an idea of what it's like to move from coding for a desktop environment, to something completely different. We don't know whether in a year's time, the iPad will still be the dominant force, or whether Android will have smoothed out some bugs, tweaked the performance, and polished the UI, but I think it's a fairly sure bet that the tablet form factor is here to stay. We want to meet people who are using it, start chatting to them, and find out about some of the pain they're feeling. What better way to do that than do it ourselves, and get to write a cool game in the process?

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  • top tweets WebLogic Partner Community – June 2013

    - by JuergenKress
    Send us your tweets @wlscommunity #WebLogicCommunity and follow us on twitter http://twitter.com/wlscommunity. Please feel free to send us your news! Lucas Jellema ?Getting started with Java EE 7: The Tutorial http://docs.oracle.com/javaee/7/tutorial/doc/home.htm … Simon Haslam I'm looking forward to starting a "WLS on ODA" proof of concept - some ideas for testing: http://www.veriton.co.uk/roller/fmw/entry/virtualised_oda_proof_of_concept … Frank Munz ?It's not too late - I just submitted two presentations about #OracleWebLogic and #Coherence for the @DOAGeV conference in Nürnberg. Did you? Arun Gupta ?Tyrus 1.0 User Guide: https://tyrus.java.net/documentation/1.0/user-guide.html … #WebSocket #JavaEE7 #GlassFish Arun Gupta #JavaEE7 Launch Webinar Technical Breakout replays on Youtube: http://bit.ly/12uUicT JSON 1.0 , EJB .2, Batch 1.0 more coming! OracleBlogs ?FREE Virtual Developer Day: Java SE, Java EE, Java Emebedded on Jun 19th and 25th http://ow.ly/2xBkwV Markus Eisele #Oracle #JavaSE Critical Patch Update Pre-Release Announcement - June 2013 http://www.oracle.com/technetwork/topics/security/javacpujun2013-1899847.html … #security OracleSupport_WLS ?Simple Custom #JMX MBeans with #WebLogic 12c and #Spring http://pub.vitrue.com/3kEr Oracle Technet Building Java HTML5/WebSocket Applications with JSR 356 - 4pm - Grand Ballroom Salon A/B #qconnewyork WebLogic Community Oracle Fusion Middleware (OFM) 11g (11.1.1.7) Starter Kit available & Customizable Demos http://wp.me/p1LMIb-BK Oracle Technet #Java EE 7: Moving Java Forward for the Enterprise | @java http://pub.vitrue.com/tHiM OTNArchBeat ?Oracle Forms to ADF Modernization Reference - Convero (AMEC) Project | @AndrejusB http://pub.vitrue.com/lZPR WebLogic Community ?ExaLogic In Memory Applications & Whitepapers Building Large Scale E-Commerce Platforms & Rethink the Entire Application Lifecycle… WebLogic Community ?Coherence YouTube videos http://wp.me/p1LMIb-BG Arun Gupta ?WARNING: Next 2 days are going to be loaded with #JavaEE7 launch related tweets, and offline next week! JDeveloper & ADF Using Contextual Event in Oracle ADF http://dlvr.it/3Vpybr Oracle WebLogic Check out new blog on #hybrid_cloud & why choice is important http://bit.ly/1b1QGhL Andrejus Baranovskis Oracle Forms to ADF Modernization Reference - Convero (AMEC) Project http://fb.me/1M9iWNmAw WebLogic Community WebLogic on Oracle Database Appliance by Frances Zhao http://wp.me/p1LMIb-BE OTNArchBeat ?New: A-Team Chronicles >> A great resource for technical content covering Oracle Fusion Middleware / Fusion Apps http://pub.vitrue.com/qbzS Oracle for Partners ?Take Java To The Edge: Java Virtual Developer Day – June 19 & June 25 http://bit.ly/19fGlSX Adam Bien ?Looking forward to tomorrow's #javaee7 + #angularjs #html5 marriage at #jpoint. See you there: http://www.jpoint.nl/meetingpoint/editie-2013#sessie-1 … shay shmeltzer ?There is a new patch for the #Oracle #ADF Mobile extension - use help->check for updates to get it. Frank Munz ?Not using @OracleWebLogic 12c yet? Australia does! Reviews from my @AUSOUG workshops in Brisbane, Adelaide and Perth. http://goo.gl/BfVc4 Arun Gupta ?WebSocket, Server-Sent Events, #JavaEE7 sessions accepted at #jaxlondon ... that's gonna be at least third trip to London this year! WebLogic Community SPARC T5-8 Delivers Best Single System SPECjEnterprise2010 Benchmark running WebLogic 12c http://wp.me/p1LMIb-BC WebLogic Community The Ultimate Java EE Event - 16 Power Workshops mit allen wichtigen Java-EE-Themen http://wp.me/p1LMIb-BY Oracle WebLogic ?@OracleWebLogic 7 Jun New Blog Post: Using try-with-resources with JDBC objects http://ow.ly/2xryb5 JDeveloper & ADF Switching Lists of Values http://dlvr.it/3PbCkw WebLogic Community ?YouTube channel Learning Oracle's ADF http://wp.me/p1LMIb-zA Markus Eisele [GER] RT @heisedc: #Java-Entwicklung in #Oracles Public #Cloud http://heise.de/-1866388/ftw OracleBlogs ?Coherence Incubator & Community Source Code & Release Documentation http://ow.ly/2x2fXK chriscmuir ?New blog post: Migrating ADF Mobile apps from 1.0 to 1.1 https://blogs.oracle.com/onesizedoesntfitall/entry/migrating_adf_mobile_apps_from … JDeveloper & ADF ?ADF JavaScript Partitioning for Performance http://dlvr.it/3Trw15 WebLogic Community WebLogic Server Security Workshop June 27th 2013 Germany http://wp.me/p1LMIb-C7 WebLogic Community Oracle Optimized Solution for WebLogic Server 12c http://wp.me/p1LMIb-BA WebLogic Community Virtualize and Run Your Forms Applications in the Cloud - Now On Demand http://wp.me/p1LMIb-By Lucas Jellema Innteresting presentation on various aspects of end user assistance in Fusion Applications (ADF based): http://www.slideshare.net/uobroin/ouag-ireland-final2012slideshare … Adam Bien ?Summer Of JavaEE Workshops And Gigs: Free Hacking night:11.06.2013, Utrecht JavaEE 7 Meets HTML 5 and AngularJ... http://bit.ly/11XRjt4 WebLogic Community ?Real World ADF Design & Architecture Principles Trainings Germany, Poland & Portugal http://wp.me/p1LMIb-Bw Oracle for Partners ?JAVA Virtual Developer Day – June 19 & June 25 - Watch educational content and engage with Oracle experts online https://oracle.6connex.com/portal/java2013/login/?langR=en_US&mcc=OPNNSL … Markus Eisele ?[blog] Java EE 7 is final. Thoughts, Insights and further Pointers. http://dlvr.it/3SrxnB #javaee7 WebLogic Community Oracle takes the top spot for market share in the Application Server Market Segment for 2012 http://wp.me/p1LMIb-Bu OTNArchBeat ?Oracle ACE Director @LucasJellema is "very pleasantly surprised" with the new ADF Academy. http://pub.vitrue.com/8fad chriscmuir ?Sell out crowd for our ADF architecture course in Munich #adfarch pic.twitter.com/zhNtQJ25JV Markus Eisele ?[blog] New German Article: Java 7 Update 21 Security Improvements http://dlvr.it/3Sc8V9 #java #heise #security Markus Eisele ?[blog] New German Article: Oracle Java Cloud Service http://dlvr.it/3Sc20V #java #heise #OracleCloud OracleSupport_WLS ?Troubleshooting and Tuning with #WebLogic - Developer Webcast now available on #Youtube http://pub.vitrue.com/GSOy Andrejus Baranovskis New ADF Academy - Impressive Concept for ADF eLearning http://fb.me/2kYSMKKR5 OracleSupport_WLS ?Removing a #weblogic domain properly http://pub.vitrue.com/ZndM WebLogic Community WebLogic Partner Community Newsletter May 2013 http://wp.me/p1LMIb-Bp Oracle WebLogic ?Blog: Troubleshooting tools Part 3- Heap Dumps #Oracle #WebLogic Read the series http://bit.ly/14CQSD2 Oracle WebLogic ?Blog: #WebLogic_Server on #Oracle_Database_Appliance- How to conjure a WebLogic cluster- http://bit.ly/11fciHA Oracle WebLogic ?Check out new cool features in Oracle Traffic Director- http://bit.ly/11fbz9h WebLogic Community Additional new material WebLogic Community April 2013 http://wp.me/p1LMIb-zM WebLogic Community New WebLogic references - we want yours http://wp.me/p1LMIb-zK OracleSupport_WLS ?#Weblogic Session Replication jsession ID and F5 http://pub.vitrue.com/dWZp OracleBlogs ?top tweets WebLogic Partner Community May 2013 http://ow.ly/2xc8M5 WebLogic Community Welcome to the Spring edition of Oracle Scene http://wp.me/p1LMIb-zE Andreas Koop ?[blog post] ADF: Static Values View Object does not show any values (solved) http://bit.ly/14RDZ8p OracleBlogs ?ADF Mobile - accessing the SQLite database http://ow.ly/2x85r0 OracleSupport_WLS Youtube channel- Troubleshooting and Tuning with #WebLogic.#JRockit #SOAP #JRF http://pub.vitrue.com/qMxu Arun Gupta Next Java Magazine is all about #JavaEE7...productivity, HTML5, WebSocket, Batch & more. Subscribe http://ow.ly/lkD5D (@Oraclejavamag) Oracle WebLogic How to configure a #WebLogic cluster on #Oracle_Database_Appliance? It’s easy, read how. http://bit.ly/11fciHA Oracle WebLogic ?Blog: How to use Heap Dumps to troubleshooting memory leaks- #Oracle #WebLogic_Server http://bit.ly/14CQSD2 OracleBlogs ?Over 100 Images To Be Added to NetBeans Platform Showcase http://ow.ly/2x7Fvp Lucas Jellema A new release of the ADF EMG Task Flow Tester is now available for both JDeveloper 11 R1 and R2. https://java.net/projects/adf-task-flow-tester/pages/GettingStarted … WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: twitter,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • The Shift: how Orchard painlessly shifted to document storage, and how it’ll affect you

    - by Bertrand Le Roy
    We’ve known it all along. The storage for Orchard content items would be much more efficient using a document database than a relational one. Orchard content items are composed of parts that serialize naturally into infoset kinds of documents. Storing them as relational data like we’ve done so far was unnatural and requires the data for a single item to span multiple tables, related through 1-1 relationships. This means lots of joins in queries, and a great potential for Select N+1 problems. Document databases, unfortunately, are still a tough sell in many places that prefer the more familiar relational model. Being able to x-copy Orchard to hosters has also been a basic constraint in the design of Orchard. Combine those with the necessity at the time to run in medium trust, and with license compatibility issues, and you’ll find yourself with very few reasonable choices. So we went, a little reluctantly, for relational SQL stores, with the dream of one day transitioning to document storage. We have played for a while with the idea of building our own document storage on top of SQL databases, and Sébastien implemented something more than decent along those lines, but we had a better way all along that we didn’t notice until recently… In Orchard, there are fields, which are named properties that you can add dynamically to a content part. Because they are so dynamic, we have been storing them as XML into a column on the main content item table. This infoset storage and its associated API are fairly generic, but were only used for fields. The breakthrough was when Sébastien realized how this existing storage could give us the advantages of document storage with minimal changes, while continuing to use relational databases as the substrate. public bool CommercialPrices { get { return this.Retrieve(p => p.CommercialPrices); } set { this.Store(p => p.CommercialPrices, value); } } This code is very compact and efficient because the API can infer from the expression what the type and name of the property are. It is then able to do the proper conversions for you. For this code to work in a content part, there is no need for a record at all. This is particularly nice for site settings: one query on one table and you get everything you need. This shows how the existing infoset solves the data storage problem, but you still need to query. Well, for those properties that need to be filtered and sorted on, you can still use the current record-based relational system. This of course continues to work. We do however provide APIs that make it trivial to store into both record properties and the infoset storage in one operation: public double Price { get { return Retrieve(r => r.Price); } set { Store(r => r.Price, value); } } This code looks strikingly similar to the non-record case above. The difference is that it will manage both the infoset and the record-based storages. The call to the Store method will send the data in both places, keeping them in sync. The call to the Retrieve method does something even cooler: if the property you’re looking for exists in the infoset, it will return it, but if it doesn’t, it will automatically look into the record for it. And if that wasn’t cool enough, it will take that value from the record and store it into the infoset for the next time it’s required. This means that your data will start automagically migrating to infoset storage just by virtue of using the code above instead of the usual: public double Price { get { return Record.Price; } set { Record.Price = value; } } As your users browse the site, it will get faster and faster as Select N+1 issues will optimize themselves away. If you preferred, you could still have explicit migration code, but it really shouldn’t be necessary most of the time. If you do already have code using QueryHints to mitigate Select N+1 issues, you might want to reconsider those, as with the new system, you’ll want to avoid joins that you don’t need for filtering or sorting, further optimizing your queries. There are some rare cases where the storage of the property must be handled differently. Check out this string[] property on SearchSettingsPart for example: public string[] SearchedFields { get { return (Retrieve<string>("SearchedFields") ?? "") .Split(new[] {',', ' '}, StringSplitOptions.RemoveEmptyEntries); } set { Store("SearchedFields", String.Join(", ", value)); } } The array of strings is transformed by the property accessors into and from a comma-separated list stored in a string. The Retrieve and Store overloads used in this case are lower-level versions that explicitly specify the type and name of the attribute to retrieve or store. You may be wondering what this means for code or operations that look directly at the database tables instead of going through the new infoset APIs. Even if there is a record, the infoset version of the property will win if it exists, so it is necessary to keep the infoset up-to-date. It’s not very complicated, but definitely something to keep in mind. Here is what a product record looks like in Nwazet.Commerce for example: And here is the same data in the infoset: The infoset is stored in Orchard_Framework_ContentItemRecord or Orchard_Framework_ContentItemVersionRecord, depending on whether the content type is versionable or not. A good way to find what you’re looking for is to inspect the record table first, as it’s usually easier to read, and then get the item record of the same id. Here is the detailed XML document for this product: <Data> <ProductPart Inventory="40" Price="18" Sku="pi-camera-box" OutOfStockMessage="" AllowBackOrder="false" Weight="0.2" Size="" ShippingCost="null" IsDigital="false" /> <ProductAttributesPart Attributes="" /> <AutoroutePart DisplayAlias="camera-box" /> <TitlePart Title="Nwazet Pi Camera Box" /> <BodyPart Text="[...]" /> <CommonPart CreatedUtc="2013-09-10T00:39:00Z" PublishedUtc="2013-09-14T01:07:47Z" /> </Data> The data is neatly organized under each part. It is easy to see how that document is all you need to know about that content item, all in one table. If you want to modify that data directly in the database, you should be careful to do it in both the record table and the infoset in the content item record. In this configuration, the record is now nothing more than an index, and will only be used for sorting and filtering. Of course, it’s perfectly fine to mix record-backed properties and record-less properties on the same part. It really depends what you think must be sorted and filtered on. In turn, this potentially simplifies migrations considerably. So here it is, the great shift of Orchard to document storage, something that Orchard has been designed for all along, and that we were able to implement with a satisfying and surprising economy of resources. Expect this code to make its way into the 1.8 version of Orchard when that’s available.

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  • Reg Gets a Job at Red Gate (and what happens behind the scenes)

    - by red(at)work
    Mr Reg Gater works at one of Cambridge’s many high-tech companies. He doesn’t love his job, but he puts up with it because... well, it could be worse. Every day he drives to work around the Red Gate roundabout, wondering what his boss is going to blame him for today, and wondering if there could be a better job out there for him. By late morning he already feels like handing his notice in. He got the hacky look from his boss for being 5 minutes late, and then they ran out of tea. Again. He goes to the local sandwich shop for lunch, and picks up a Red Gate job menu and a Book of Red Gate while he’s waiting for his order. That night, he goes along to Cambridge Geek Nights and sees some very enthusiastic Red Gaters talking about the work they do; it sounds interesting and, of all things, fun. He takes a quick look at the job vacancies on the Red Gate website, and an hour later realises he’s still there – looking at videos, photos and people profiles. He especially likes the Red Gate’s Got Talent page, and is very impressed with Simon Johnson’s marathon time. He thinks that he’d quite like to work with such awesome people. It just so happens that Red Gate recently decided that they wanted to hire another hot shot team member. Behind the scenes, the wheels were set in motion: the recruitment team met with the hiring manager to understand exactly what they’re looking for, and to decide what interview tests to do, who will do the interviews, and to kick-start any interview training those people might need. Next up, a job description and job advert were written, and the job was put on the market. Reg applies, and his CV lands in the Recruitment team’s inbox and they open it up with eager anticipation that Reg could be the next awesome new starter. He looks good, and in a jiffy they’ve arranged an interview. Reg arrives for his interview, and is greeted by a smiley receptionist. She offers him a selection of drinks and he feels instantly relaxed. A couple of interviews and an assessment later, he gets a job offer. We make his day and he makes ours by accepting, and becoming one of the 60 new starters so far this year. Behind the scenes, things start moving all over again. The HR team arranges for a “Welcome” goodie box to be whisked out to him, prepares his contract, sends an email to Information Services (Or IS for short - we’ll come back to them), keeps in touch with Reg to make sure he knows what to expect on his first day, and of course asks him to fill in the all-important wiki questionnaire so his new colleagues can start to get to know him before he even joins. Meanwhile, the IS team see an email in SupportWorks from HR. They see that Reg will be starting in the sales team in a few days’ time, and they know exactly what to do. They pull out a new machine, and within minutes have used their automated deployment software to install every piece of software that a new recruit could ever need. They also check with Reg’s new manager to see if he has any special requirements that they could help with. Reg starts and is amazed to find a fully configured machine sitting on his desk, complete with stationery and all the other tools he’ll need to do his job. He feels even more cared for after he gets a workstation assessment, and realises he’d be comfier with an ergonomic keyboard and a footstool. They arrive minutes later, just like that. His manager starts him off on his induction and sales training. Along with job-specific training, he’ll also have a buddy to help him find his feet, and loads of pre-arranged demos and introductions. Reg settles in nicely, and is great at his job. He enjoys the canteen, and regularly eats one of the 40,000 meals provided each year. He gets used to the selection of teas that are available, develops a taste for champagne launch parties, and has his fair share of the 25,000 cups of coffee downed at Red Gate towers each year. He goes along to some Feel Good Fund events, and donates a little something to charity in exchange for a turn on the chocolate fountain. He’s looking a little scruffy, so he decides to get his hair cut in between meetings, just in time for the Red Gate birthday company photo. Reg starts a new project: identifying existing customers to up-sell to new bundles. He talks with the web team to generate lists of qualifying customers who haven’t recently been sent marketing emails, and sends emails out, using a new in-house developed tool to schedule follow-up calls in CRM for the same group. The customer responds, saying they’d like to upgrade but are having a licensing problem – Reg sends the issue to Support, and it gets routed to the web team. The team identifies a workaround, and the bug gets scheduled into the next maintenance release in a fortnight’s time (hey; they got lucky). With all the new stuff Reg is working on, he realises that he’d be way more efficient if he had a third monitor. He speaks to IS and they get him one - no argument. He also needs a test machine and then some extra memory. Done. He then thinks he needs an iPad, and goes to ask for one. He gets told to stop pushing his luck. Some time later, Reg’s wife has a baby, so Reg gets 2 weeks of paid paternity leave and a bunch of flowers sent to his house. He signs up to the childcare scheme so that he doesn’t have to pay National Insurance on the first £243 of his childcare. The accounts team makes it all happen seamlessly, as they did with his Give As You Earn payments, which come out of his wages and go straight to his favorite charity. Reg’s sales career is going well. He’s grateful for the help that he gets from the product support team. How do they answer all those 900-ish support calls so effortlessly each month? He’s impressed with the patches that are sent out to customers who find “interesting behavior” in their tools, and to the customers who just must have that new feature. A little later in his career at Red Gate, Reg decides that he’d like to learn about management. He goes on some management training specially customised for Red Gate, joins the Management Book Club, and gets together with other new managers to brainstorm how to get the most out of one to one meetings with his team. Reg decides to go for a game of Foosball to celebrate his good fortune with his team, and has to wait for Finance to finish. While he’s waiting, he reflects on the wonderful time he’s had at Red Gate. He can’t put his finger on what it is exactly, but he knows he’s on to a good thing. All of the stuff that happened to Reg didn’t just happen magically. We’ve got teams of people working relentlessly behind the scenes to make sure that everyone here is comfortable, safe, well fed and caffeinated to the max.

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  • You Say You Want a (Customer Experience) Revolution

    - by Christie Flanagan
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} rev-o-lu-tion [rev-uh-loo-shuhn] noun 1. a sudden, radical or complete change 2. fundamental change in the way of thinking about or visualizing something; a change of paradigm 3. a changeover in use or preference especially in technology <the computer revolution> Lately, I've been hearing an awful lot about the customer experience revolution.  Tonight Oracle will be hosting The Experience Revolution, an evening of exploration and networking with customer experience executives in New York City where Oracle President Mark Hurd will introduce Oracle Customer Experience, a cross-stack suite of customer experience products that includes Oracle WebCenter and a number of other Oracle technologies. Then on Tuesday and Wednesday, the Forrester Customer Experience Forum East also kicks off in New York City where they'll examine how businesses can "reap the full business benefits of the customer experience revolution." So, are we in the midst of a customer experience revolution? As a consumer, I can answer that question with a definitive “yes.” When I bought my very first car, I had a lot of questions. How do I know if I’m paying a fair price? How do I know if this dealer is honest? Why do I have to sit through these good cop, bad cop shenanigans between sales and sales management at the dealership? Why do I feel like I’m doing these people a favor by giving them my business? In the end the whole experience left me feeling deeply unsatisfied. I didn’t feel that I held all that much power over the experience and the only real negotiating trick I had was to walk out, which I did, many times before actually making a purchase. Fast forward to a year ago and I found myself back in the market for a new car. The very first car that I bought had finally kicked the bucket after many years, many repair bills, and much wear and tear. Man, I had loved that car. It was time to move on, but I had a knot in my stomach when I reflected back on my last car purchase experience and dreaded the thought of going through that again. Could that have been the reason why I drove my old car for so long? But as I started the process of researching new cars, I started to feel really confident. I had a wealth of online information that helped me in my search. I went to Edmunds and plugged in some information on my preferences and left with a short list of vehicles. After an afternoon spent test driving the cars my short list, I had determined my favorite – it was a model I didn’t even know about until my research on Edmunds! But I didn’t want to go back to the dealership where I test drove it. They were clearly old school and wanted me to buy the way that they wanted to sell. No thanks! After that I went back online. I figured out exactly what people had paid for this car in my area. I found out what kind of discount others were able to negotiate from an online community forum dedicated to the make and model. I found out how the sales people were being incentivized by the manufacturer that month. I learned which dealers had the best ratings and reviews. This was actually getting exciting. I was feeling really empowered. My next step was to request online quotes from the some of the highest rated dealers but I already knew exactly how much I was going to pay. This was really a test for the dealers. My new mantra was “let he who delivers the best customer experience win.” An inside sales rep from one dealer responded to my quote request within a couple of hours. I told him I had already decided on the make and model and it was just a matter of figuring out who I would buy it from. I also told them that I was really busy and wouldn’t set foot in the dealership unless we had come to terms beforehand. Lastly, I let him know that I’d prefer to work out the details via email. He promised to get back to me shortly with a detailed quote. Over the next few days I received calls from other dealers. One asked me a host of questions that I had already answered in their lengthy online form. Another blamed their website performance issues for their delay in responding to my request. But by then it didn’t really matter because I’d already bought the car days before from the dealer who responded to me first and who was willing to adjust their sales process to accommodate my buying one. So, yes, I really do believe we are in the midst of a customer experience revolution. And every revolution leaves some victorious and other vanquished. Which side do you want to be on when it comes to the customer experience revolution?

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  • Building dynamic OLAP data marts on-the-fly

    - by DrJohn
    At the forthcoming SQLBits conference, I will be presenting a session on how to dynamically build an OLAP data mart on-the-fly. This blog entry is intended to clarify exactly what I mean by an OLAP data mart, why you may need to build them on-the-fly and finally outline the steps needed to build them dynamically. In subsequent blog entries, I will present exactly how to implement some of the techniques involved. What is an OLAP data mart? In data warehousing parlance, a data mart is a subset of the overall corporate data provided to business users to meet specific business needs. Of course, the term does not specify the technology involved, so I coined the term "OLAP data mart" to identify a subset of data which is delivered in the form of an OLAP cube which may be accompanied by the relational database upon which it was built. To clarify, the relational database is specifically create and loaded with the subset of data and then the OLAP cube is built and processed to make the data available to the end-users via standard OLAP client tools. Why build OLAP data marts? Market research companies sell data to their clients to make money. To gain competitive advantage, market research providers like to "add value" to their data by providing systems that enhance analytics, thereby allowing clients to make best use of the data. As such, OLAP cubes have become a standard way of delivering added value to clients. They can be built on-the-fly to hold specific data sets and meet particular needs and then hosted on a secure intranet site for remote access, or shipped to clients' own infrastructure for hosting. Even better, they support a wide range of different tools for analytical purposes, including the ever popular Microsoft Excel. Extension Attributes: The Challenge One of the key challenges in building multiple OLAP data marts based on the same 'template' is handling extension attributes. These are attributes that meet the client's specific reporting needs, but do not form part of the standard template. Now clearly, these extension attributes have to come into the system via additional files and ultimately be added to relational tables so they can end up in the OLAP cube. However, processing these files and filling dynamically altered tables with SSIS is a challenge as SSIS packages tend to break as soon as the database schema changes. There are two approaches to this: (1) dynamically build an SSIS package in memory to match the new database schema using C#, or (2) have the extension attributes provided as name/value pairs so the file's schema does not change and can easily be loaded using SSIS. The problem with the first approach is the complexity of writing an awful lot of complex C# code. The problem of the second approach is that name/value pairs are useless to an OLAP cube; so they have to be pivoted back into a proper relational table somewhere in the data load process WITHOUT breaking SSIS. How this can be done will be part of future blog entry. What is involved in building an OLAP data mart? There are a great many steps involved in building OLAP data marts on-the-fly. The key point is that all the steps must be automated to allow for the production of multiple OLAP data marts per day (i.e. many thousands, each with its own specific data set and attributes). Now most of these steps have a great deal in common with standard data warehouse practices. The key difference is that the databases are all built to order. The only permanent database is the metadata database (shown in orange) which holds all the metadata needed to build everything else (i.e. client orders, configuration information, connection strings, client specific requirements and attributes etc.). The staging database (shown in red) has a short life: it is built, populated and then ripped down as soon as the OLAP Data Mart has been populated. In the diagram below, the OLAP data mart comprises the two blue components: the Data Mart which is a relational database and the OLAP Cube which is an OLAP database implemented using Microsoft Analysis Services (SSAS). The client may receive just the OLAP cube or both components together depending on their reporting requirements.  So, in broad terms the steps required to fulfil a client order are as follows: Step 1: Prepare metadata Create a set of database names unique to the client's order Modify all package connection strings to be used by SSIS to point to new databases and file locations. Step 2: Create relational databases Create the staging and data mart relational databases using dynamic SQL and set the database recovery mode to SIMPLE as we do not need the overhead of logging anything Execute SQL scripts to build all database objects (tables, views, functions and stored procedures) in the two databases Step 3: Load staging database Use SSIS to load all data files into the staging database in a parallel operation Load extension files containing name/value pairs. These will provide client-specific attributes in the OLAP cube. Step 4: Load data mart relational database Load the data from staging into the data mart relational database, again in parallel where possible Allocate surrogate keys and use SSIS to perform surrogate key lookup during the load of fact tables Step 5: Load extension tables & attributes Pivot the extension attributes from their native name/value pairs into proper relational tables Add the extension attributes to the views used by OLAP cube Step 6: Deploy & Process OLAP cube Deploy the OLAP database directly to the server using a C# script task in SSIS Modify the connection string used by the OLAP cube to point to the data mart relational database Modify the cube structure to add the extension attributes to both the data source view and the relevant dimensions Remove any standard attributes that not required Process the OLAP cube Step 7: Backup and drop databases Drop staging database as it is no longer required Backup data mart relational and OLAP database and ship these to the client's infrastructure Drop data mart relational and OLAP database from the build server Mark order complete Start processing the next order, ad infinitum. So my future blog posts and my forthcoming session at the SQLBits conference will all focus on some of the more interesting aspects of building OLAP data marts on-the-fly such as handling the load of extension attributes and how to dynamically alter the structure of an OLAP cube using C#.

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  • People, Process & Engagement: WebCenter Partner Keste

    - by Michael Snow
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Within the WebCenter group here at Oracle, discussions about people, process and engagement cross over many vertical industries and products. Amidst our growing partner ecosystem, the community provides us insight into great customer use cases every day. Such is the case with our partner, Keste, who provides us a guest post on our blog today with an overview of their innovative solution for a customer in the transportation industry. Keste is an Oracle software solutions and development company headquartered in Dallas, Texas. As a Platinum member of the Oracle® PartnerNetwork, Keste designs, develops and deploys custom solutions that automate complex business processes. Seamless Customer Self-Service Experience in the Trucking Industry with Oracle WebCenter Portal  Keste, Oracle Platinum Partner Customer Overview Omnitracs, Inc., a Qualcomm company provides mobility solutions for trucking fleets to companies in the transportation industry. Omnitracs’ mobility services include basic communications such as text as well as advanced monitoring services such as GPS tracking, temperature tracking of perishable goods, load tracking and weighting distribution, and many others. Customer Business Needs Already the leading provider of mobility solutions for large trucking fleets, they chose to target smaller trucking fleets as new customers. However their existing high-touch customer support method would not be a cost effective or scalable method to manage and service these smaller customers. Omnitracs needed to provide several self-service features to make customer support more scalable while keeping customer satisfaction levels high and the costs manageable. The solution also had to be very intuitive and easy to use. The systems that Omnitracs sells to these trucking customers require professional installation and smaller customers need to track and schedule the installation. Information captured in Oracle eBusiness Suite needed to be readily available for new customers to track these purchases and delivery details. Omnitracs wanted a high impact User Interface to significantly improve customer experience with the ability to integrate with EBS, provisioning systems as well as CRM systems that were already implemented. Omnitracs also wanted to build an architecture platform that could potentially be extended to other Portals. Omnitracs’ stated goal was to deliver an “eBay-like” or “Amazon-like” experience for all of their customers so that they could reach a much broader market beyond their large company customer base. Solution Overview In order to manage the increased complexity, the growing support needs of global customers and improve overall product time-to-market in a cost-effective manner, IT began to deliver a self-service model. This self service model not only transformed numerous business processes but is also allowing the business to keep up with the growing demands of the (internal and external) customers. This solution was a customer service Portal that provided self service capabilities for large and small customers alike for Activation of mobility products, managing add-on applications for the devices (much like the Apple App Store), transferring services when trucks are sold to other companies as well as deactivation all without the involvement of a call service agent or sending multiple emails to different Omnitracs contacts. This is a conceptual view of the Customer Portal showing the details of the components that make up the solution. 12.00 The portal application for transactions was entirely built using ADF 11g R2. Omnitracs’ business had a pressing requirement to have a portal available 24/7 for its customers. Since there were interactions with EBS in the back-end, the downtimes on the EBS would negate this availability. Omnitracs devised a decoupling strategy at the database side for the EBS data. The decoupling of the database was done using Oracle Data Guard and completely insulated the solution from any eBusiness Suite down time. The customer has no knowledge whether eBS is running or not. Here are two sample screenshots of the portal application built in Oracle ADF. Customer Benefits The Customer Portal not only provided the scalability to grow the business but also provided the seamless integration with other disparate applications. Some of the key benefits are: Improved Customer Experience: With a modern look and feel and a Portal that has the aspects of an App Store, the customer experience was significantly improved. Page response times went from several seconds to sub-second for all of the pages. Enabled new product launches: After successfully dominating the large fleet market, Omnitracs now has a scalable solution to sell and manage smaller fleet customers giving them a huge advantage over their nearest competitors. Dozens of new customers have been acquired via this portal through an onboarding process that now takes minutes Seamless Integrations Improves Customer Support: ADF 11gR2 allowed Omnitracs to bring a diverse list of applications into one integrated solution. This provided a seamless experience for customers to route them from Marketing focused application to a customer-oriented portal. Internally, it also allowed Sales Representatives to have an integrated flow for taking a prospect through the various steps to onboard them as a customer. Key integrations included: Unity Core Salesforce.com Merchant e-Solution for credit card Custom Omnitracs Applications like CUPS and AUTO Security utilizing OID and OVD Back end integration with EBS (Data Guard) and iQ Database Business Impact Significant business impacts were realized through the launch of customer portal. It not only allows the business to push through in underserved segments, but also reduces the time it needs to spend on customer support—allowing the business to focus more on sales and identifying the market for new products. Some of the Immediate Benefits are The entire onboarding process is now completely automated and now completes in minutes. This represents an 85% productivity improvement over their previous processes. And it was 160 times faster! With the success of this self-service solution, the business is now targeting about 3X customer growth in the next five years. This represents a tripling of their overall customer base and significant downstream revenue for the ongoing services. 90%+ improvement of customer onboarding and management process by utilizing, single sign on integration using OID/OAM solution, performance improvements and new self-service functionality Unified login for all Customers, Partners and Internal Users enables login to a common portal and seamless access to all other integrated applications targeted at the respective audience Significantly improved customer experience with a better look and feel with a more user experience focused Portal screens. Helped sales of the new product by having an easy way of ordering and activating the product. Data Guard helped increase availability of the Portal to 99%+ and make it independent of EBS downtime. This gave customers the feel of high availability of the portal application. Some of the anticipated longer term Benefits are: Platform that can be leveraged to launch any new product introduction and enable all product teams to reach new customers and new markets Easy integration with content management to allow business owners more control of the product catalog Overall reduced TCO with standardization of the Oracle platform Managed IT support cost savings through optimization of technology skills needed to support and modify this solution ------------------------------------------------------------ 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 -"/ /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Times New Roman","serif";}

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  • Cheapest way to connect 20-24 Sata II HDDs in a budget storage server?

    - by Joe Hopfgartner
    I need to assemble a high density storage server for as cheap as possible. It's been a while for me and the last systems I integrated didn't even have Sata yet... During my Research I of course stumbled about Nexsan SATA Beast, the BackBlaze storage Pods as well as some ridiculously overpriced HP Proliant or Dell storage solutions. Finally I choose Norco cases as the way to go. My eye is set on the RPC-4020, which is a 4U 19" Rackmount case with 20 Hot Swap 3.5" SATA/SAS Hdd trays (Backplanes included) and room for two 2.5" OS drives as well as a Slim Line CD-Rom. The backplanes connect with a single SATA port for each drive, so there are 20 internal SATA ports to to be connected. They also have redundant power ports which I think is quite nice. The cheapest price I have found is 290$ + 40$ shipping. In europe the cheapest unfortunately is 370€ (500$) + 40 € shipping... A nice alternative would be the RPC-4224 which has SFF-8087 Mini SAS connectors that bundle 4 SATA trays each. But it doesn't seem to be available in Europe (where i am) anywhere. So here comes my problem: What Mainboard/Controller to choose to connect them for as cheap as possible while still having nice data rates? I have to say that the server is intended as a Storage server with 1gps connectivity and the data transfer will be distributed very evenly across all drives. I also don't require any raid functionality. This is all done at application level, I just need JBOD. So for example if I go for the RPC 4020 Model I need to connect 20 Storage + 1 OS + 1 CDROM Sata ports. I searched a bit and stumbled across this very low priced controller: http://www.intel.com/products/server/raid-controllers/SASWT4I/SASWT4I-overview.htm They sell it for 115 € here and the specs say it can control up to 122 hard discs and has 4 Mini SAS connectors. So I would use 4 Mini SAS 36pin - 4 SATA 7pin cables to connect 4 SATA drives to each port and choose a Mainboard taht has 6 SATA on board (for example this one) and hurray, I can connect my 22 SATA devices for as low as about ~ 220 EUR (cpu, ram, psu, case not counted) Question: WOULD THAT WORK? And if not, why? 2nd Question: If I go for the 4220 or 4224 Model, I have internal Mini SAS connectors. Am I right in assuming that the backplane than acts as a "SAS Expander"? And can I just plug these SAS connectors into any SAS port I can find on my controller / mainboard or are there certain requirements? I know that SATA port multipliers only work with controllers that are ready for that. But isn't this expansion already implemented in the SAS standard? I am sorry that this is a very broad question, but I really spent the last week reading up and it seems to be not so clear! Especially all the controlling hardware specifications! 3rd Question: A lot of hardware specs feature "internal channels" and "internal connectors". The connecors are the physical numbers of places where I can plug a cable in. I got that. But are the "internal channels" always the maximum numbers of physical drives that can be used in the end? Or can I enhance this further by Expanders/Fanouts? 4th and last question: What do you think about the setup so far? Do you know any good alternatives? Maby I am completely going the wrong way and some DAS would be way better? Are there any comparable chassis available in europe? Please feel free to say whatever you think is relevant to the subject!

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  • Five Key Strategies in Master Data Management

    - by david.butler(at)oracle.com
    Here is a very interesting Profit Magazine article on MDM: A recent customer survey reveals the deleterious effects of data fragmentation. by Trevor Naidoo, December 2010   Across industries and geographies, IT organizations have grown in complexity, whether due to mergers and acquisitions, or decentralized systems supporting functional or departmental requirements. With systems architected over time to support unique, one-off process needs, they are becoming costly to maintain, and the Internet has only further added to the complexity. Data fragmentation has become a key inhibitor in delivering flexible, user-friendly systems. The Oracle Insight team conducted a survey assessing customers' master data management (MDM) capabilities over the past two years to get a sense of where they are in terms of their capabilities. The responses, by 27 respondents from six different industries, reveal five key areas in which customers need to improve their data management in order to get better financial results. 1. Less than 15 percent of organizations surveyed understand the sources and quality of their master data, and have a roadmap to address missing data domains. Examples of the types of master data domains referred to are customer, supplier, product, financial and site. Many organizations have multiple sources of master data with varying degrees of data quality in each source -- customer data stored in the customer relationship management system is inconsistent with customer data stored in the order management system. Imagine not knowing how many places you stored your customer information, and whether a customer's address was the most up to date in each source. In fact, more than 55 percent of the respondents in the survey manage their data quality on an ad-hoc basis. It is important for organizations to document their inventory of data sources and then profile these data sources to ensure that there is a consistent definition of key data entities throughout the organization. Some questions to ask are: How do we define a customer? What is a product? How do we define a site? The goal is to strive for one common repository for master data that acts as a cross reference for all other sources and ensures consistent, high-quality master data throughout the organization. 2. Only 18 percent of respondents have an enterprise data management strategy to ensure that data is treated as an asset to the organization. Most respondents handle data at the department or functional level and do not have an enterprise view of their master data. The sales department may track all their interactions with customers as they move through the sales cycle, the service department is tracking their interactions with the same customers independently, and the finance department also has a different perspective on the same customer. The salesperson may not be aware that the customer she is trying to sell to is experiencing issues with existing products purchased, or that the customer is behind on previous invoices. The lack of a data strategy makes it difficult for business users to turn data into information via reports. Without the key building blocks in place, it is difficult to create key linkages between customer, product, site, supplier and financial data. These linkages make it possible to understand patterns. A well-defined data management strategy is aligned to the business strategy and helps create the governance needed to ensure that data stewardship is in place and data integrity is intact. 3. Almost 60 percent of respondents have no strategy to integrate data across operational applications. Many respondents have several disparate sources of data with no strategy to keep them in sync with each other. Even though there is no clear strategy to integrate the data (see #2 above), the data needs to be synced and cross-referenced to keep the business processes running. About 55 percent of respondents said they perform this integration on an ad hoc basis, and in many cases, it is done manually with the help of Microsoft Excel spreadsheets. For example, a salesperson needs a report on global sales for a specific product, but the product has different product numbers in different countries. Typically, an analyst will pull all the data into Excel, manually create a cross reference for that product, and then aggregate the sales. The exact same procedure has to be followed if the same report is needed the following month. A well-defined consolidation strategy will ensure that a central cross-reference is maintained with updates in any one application being propagated to all the other systems, so that data is synchronized and up to date. This can be done in real time or in batch mode using integration technology. 4. Approximately 50 percent of respondents spend manual efforts cleansing and normalizing data. Information stored in various systems usually follows different standards and formats, making it difficult to match the data. A customer's address can be stored in different ways using a variety of abbreviations -- for example, "av" or "ave" for avenue. Similarly, a product's attributes can be stored in a number of different ways; for example, a size attribute can be stored in inches and can also be entered as "'' ". These types of variations make it difficult to match up data from different sources. Today, most customers rely on manual, heroic efforts to match, cleanse, and de-duplicate data -- clearly not a scalable, sustainable model. To solve this challenge, organizations need the ability to standardize data for customers, products, sites, suppliers and financial accounts; however, less than 10 percent of respondents have technology in place to automatically resolve duplicates. It is no wonder, therefore, that we get communications about products we don't own, at addresses we don't reside, and using channels (like direct mail) we don't like. An all-too-common example of a potential challenge follows: Customers end up receiving duplicate communications, which not only impacts customer satisfaction, but also incurs additional mailing costs. Cleansing, normalizing, and standardizing data will help address most of these issues. 5. Only 10 percent of respondents have the ability to share data that was mastered in a master data hub. Close to 60 percent of respondents have efforts in place that profile, standardize and cleanse data manually, and the output of these efforts are stored in spreadsheets in various parts of the organization. This valuable information is not easily shared with the rest of the organization and, more importantly, this enriched information cannot be sent back to the source systems so that the data is fixed at the source. A key benefit of a master data management strategy is not only to clean the data, but to also share the data back to the source systems as well as other systems that need the information. Aside from the source systems, another key beneficiary of this data is the business intelligence system. Having clean master data as input to business intelligence systems provides more accurate and enhanced reporting.  Characteristics of Stellar MDM When deciding on the right master data management technology, organizations should look for solutions that have four main characteristics: enterprise-grade MDM performance complete technology that can be rapidly deployed and addresses multiple business issues end-to-end MDM process management with data quality monitoring and assurance pre-built MDM business relevant applications with data stores and workflows These master data management capabilities will aid in moving closer to a best-practice maturity level, delivering tremendous efficiencies and savings as well as revenue growth opportunities as a result of better understanding your customers.  Trevor Naidoo is a senior director in Industry Strategy and Insight at Oracle. 

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  • REGISTER NOW! Oracle Hardware Sales Training: Hardware and Software - Engineered to Be Sold Together

    - by Cinzia Mascanzoni
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} You can now register for Oracle’s EMEA Hardware Sales Training Roadshow: "Hardware and Software - Engineered to be Sold Together!" The objective of this one-day, face-to-face, free of charge training session is to share with you and your Oracle peers the latest information on Oracle’s products and solutions and to ensure that you are fully equipped to position and sell Oracle’s integrated stack. Please find agenda, schedule, details and registration information here. The EMEA Hardware Sales Training Roadshow is intended for Oracle Partners and Oracle Sales working together. Limited seats are available on a first-come-first-serve basis, so kindly register as early as possible to reserve your seat.

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  • Book Review: Brownfield Application Development in .NET

    - by DotNetBlues
    I recently finished reading the book Brownfield Application Development in .NET by Kyle Baley and Donald Belcham.  The book is available from Manning.  First off, let me say that I'm a huge fan of Manning as a publisher.  I've found their books to be top-quality, over all.  As a Kindle owner, I also appreciate getting an ebook copy along with the dead tree copy.  I find ebooks to be much more convenient to read, but hard-copies are easier to reference. The book covers, surprisingly enough, working with brownfield applications.  Which is well and good, if that term has meaning to you.  It didn't for me.  Without retreading a chunk of the first chapter, the authors break code bases into three broad categories: greenfield, brownfield, and legacy.  Greenfield is, essentially, new development that hasn't had time to rust and is (hopefully) being approached with some discipline.  Legacy applications are those that are more or less stable and functional, that do not expect to see a lot of work done to them, and are more likely to be replaced than reworked. Brownfield code is the gray (brown?) area between the two and the authors argue, quite effectively, that it is the most likely state for an application to be in.  Brownfield code has, in some way, been allowed to tarnish around the edges and can be difficult to work with.  Although I hadn't realized it, most of the code I've worked on has been brownfield.  Sometimes, there's talk of scrapping and starting over.  Sometimes, the team dismisses increased discipline as ivory tower nonsense.  And, sometimes, I've been the ignorant culprit vexing my future self. The book is broken into two major sections, plus an introduction chapter and an appendix.  The first section covers what the authors refer to as "The Ecosystem" which consists of version control, build and integration, testing, metrics, and defect management.  The second section is on actually writing code for brownfield applications and discusses object-oriented principles, architecture, external dependencies, and, of course, how to deal with these when coming into an existing code base. The ecosystem section is just shy of 140 pages long and brings some real meat to the matter.  The focus on "pain points" immediately sets the tone as problem-solution, rather than academic.  The authors also approach some of the topics from a different angle than some essays I've read on similar topics.  For example, the chapter on automated testing is on just that -- automated testing.  It's all well and good to criticize a project as conflating integration tests with unit tests, but it really doesn't make anyone's life better.  The discussion on testing is more focused on the "right" level of testing for existing projects.  Sometimes, an integration test is the best you can do without gutting a section of functional code.  Even if you can sell other developers and/or management on doing so, it doesn't actually provide benefit to your customers to rewrite code that works.  This isn't to say the authors encourage sloppy coding.  Far from it.  Just that they point out the wisdom of ignoring the sleeping bear until after you deal with the snarling wolf. The other sections take a similarly real-world, workable approach to the pain points they address.  As the section moves from technical solutions like version control and continuous integration (CI) to the softer, process issues of metrics and defect tracking, the authors begin to gently suggest moving toward a zero defect count.  While that really sounds like an unreasonable goal for a lot of ongoing projects, it's quite apparent that the authors have first-hand experience with taming some gruesome projects.  The suggestions are grounded and workable, and the difficulty of some situations is explicitly acknowledged. I have to admit that I started getting bored by the end of the ecosystem section.  No matter how valuable I think a good project manager or business analyst is to a successful ALM, at the end of the day, I'm a gear-head.  Also, while I agreed with a lot of the ecosystem ideas, in theory, I didn't necessarily feel that a lot of the single-developer projects that I'm often involved in really needed that level of rigor.  It's only after reading the sidebars and commentary in the coding section that I had the context for the arguments made in favor of a strong ecosystem supporting the development process.  That isn't to say that I didn't support good product management -- indeed, I've probably pushed too hard, on occasion, for a strong ALM outside of just development.  This book gave me deeper insight into why some corners shouldn't be cut and how damaging certain sins of omission can be. The code section, though, kept me engaged for its entirety.  Many technical books can be used as reference material from day one.  The authors were clear, however, that this book is not one of these.  The first chapter of the section (chapter seven, over all) addresses object oriented (OO) practices.  I've read any number of definitions, discussions, and treatises on OO.  None of the chapter was new to me, but it was a good review, and I'm of the opinion that it's good to review the foundations of what you do, from time to time, so I didn't mind. The remainder of the book is really just about how to apply OOP to existing code -- and, just because all your code exists in classes does not mean that it's object oriented.  That topic has the potential to be extremely condescending, but the authors miraculously managed to never once make me feel like a dolt or that they were wagging their finger at me for my prior sins.  Instead, they continue the "pain points" and problem-solution presentation to give concrete examples of how to apply some pretty academic-sounding ideas.  That's a point worth emphasizing, as my experience with most OO discussions is that they stay in the academic realm.  This book gives some very, very good explanations of why things like the Liskov Substitution Principle exist and why a corporate programmer should even care.  Even if you know, with absolute certainty, that you'll never have to work on an existing code-base, I would recommend this book just for the clarity it provides on OOP. This book goes beyond just theory, or even real-world application.  It presents some methods for fixing problems that any developer can, and probably will, encounter in the wild.  First, the authors address refactoring application layers and internal dependencies.  Then, they take you through those layers from the UI to the data access layer and external dependencies.  Finally, they come full circle to tie it all back to the overall process.  By the time the book is done, you're left with a lot of ideas, but also a reasonable plan to begin to improve an existing project structure. Throughout the book, it's apparent that the authors have their own preferred methodology (TDD and domain-driven design), as well as some preferred tools.  The "Our .NET Toolbox" is something of a neon sign pointing to that latter point.  They do not beat the reader over the head with anything resembling a "One True Way" mentality.  Even for the most emphatic points, the tone is quite congenial and helpful.  With some of the near-theological divides that exist within the tech community, I found this to be one of the more remarkable characteristics of the book.  Although the authors favor tools that might be considered Alt.NET, there is no reason the advice and techniques given couldn't be quite successful in a pure Microsoft shop with Team Foundation Server.  For that matter, even though the book specifically addresses .NET, it could be applied to a Java and Oracle shop, as well.

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  • Augmenting your Social Efforts via Data as a Service (DaaS)

    - by Mike Stiles
    The following is the 3rd in a series of posts on the value of leveraging social data across your enterprise by Oracle VP Product Development Don Springer and Oracle Cloud Data and Insight Service Sr. Director Product Management Niraj Deo. In this post, we will discuss the approach and value of integrating additional “public” data via a cloud-based Data-as-as-Service platform (or DaaS) to augment your Socially Enabled Big Data Analytics and CX Management. Let’s assume you have a functional Social-CRM platform in place. You are now successfully and continuously listening and learning from your customers and key constituents in Social Media, you are identifying relevant posts and following up with direct engagement where warranted (both 1:1, 1:community, 1:all), and you are starting to integrate signals for communication into your appropriate Customer Experience (CX) Management systems as well as insights for analysis in your business intelligence application. What is the next step? Augmenting Social Data with other Public Data for More Advanced Analytics When we say advanced analytics, we are talking about understanding causality and correlation from a wide variety, volume and velocity of data to Key Performance Indicators (KPI) to achieve and optimize business value. And in some cases, to predict future performance to make appropriate course corrections and change the outcome to your advantage while you can. The data to acquire, process and analyze this is very nuanced: It can vary across structured, semi-structured, and unstructured data It can span across content, profile, and communities of profiles data It is increasingly public, curated and user generated The key is not just getting the data, but making it value-added data and using it to help discover the insights to connect to and improve your KPIs. As we spend time working with our larger customers on advanced analytics, we have seen a need arise for more business applications to have the ability to ingest and use “quality” curated, social, transactional reference data and corresponding insights. The challenge for the enterprise has been getting this data inline into an easily accessible system and providing the contextual integration of the underlying data enriched with insights to be exported into the enterprise’s business applications. The following diagram shows the requirements for this next generation data and insights service or (DaaS): Some quick points on these requirements: Public Data, which in this context is about Common Business Entities, such as - Customers, Suppliers, Partners, Competitors (all are organizations) Contacts, Consumers, Employees (all are people) Products, Brands This data can be broadly categorized incrementally as - Base Utility data (address, industry classification) Public Master Reference data (trade style, hierarchy) Social/Web data (News, Feeds, Graph) Transactional Data generated by enterprise process, workflows etc. This Data has traits of high-volume, variety, velocity etc., and the technology needed to efficiently integrate this data for your needs includes - Change management of Public Reference Data across all categories Applied Big Data to extract statics as well as real-time insights Knowledge Diagnostics and Data Mining As you consider how to deploy this solution, many of our customers will be using an online “cloud” service that provides quality data and insights uniformly to all their necessary applications. In addition, they are requesting a service that is: Agile and Easy to Use: Applications integrated with the service can obtain data on-demand, quickly and simply Cost-effective: Pre-integrated into applications so customers don’t have to Has High Data Quality: Single point access to reference data for data quality and linkages to transactional, curated and social data Supports Data Governance: Becomes more manageable and cost-effective since control of data privacy and compliance can be enforced in a centralized place Data-as-a-Service (DaaS) Just as the cloud has transformed and now offers a better path for how an enterprise manages its IT from their infrastructure, platform, and software (IaaS, PaaS, and SaaS), the next step is data (DaaS). Over the last 3 years, we have seen the market begin to offer a cloud-based data service and gain initial traction. On one side of the DaaS continuum, we see an “appliance” type of service that provides a single, reliable source of accurate business data plus social information about accounts, leads, contacts, etc. On the other side of the continuum we see more of an online market “exchange” approach where ISVs and Data Publishers can publish and sell premium datasets within the exchange, with the exchange providing a rich set of web interfaces to improve the ease of data integration. Why the difference? It depends on the provider’s philosophy on how fast the rate of commoditization of certain data types will occur. How do you decide the best approach? Our perspective, as shown in the diagram below, is that the enterprise should develop an elastic schema to support multi-domain applicability. This allows the enterprise to take the most flexible approach to harness the speed and breadth of public data to achieve value. The key tenet of the proposed approach is that an enterprise carefully federates common utility, master reference data end points, mobility considerations and content processing, so that they are pervasively available. One way you may already be familiar with this approach is in how you do Address Verification treatments for accounts, contacts etc. If you design and revise this service in such a way that it is also easily available to social analytic needs, you could extend this to launch geo-location based social use cases (marketing, sales etc.). Our fundamental belief is that value-added data achieved through enrichment with specialized algorithms, as well as applying business “know-how” to weight-factor KPIs based on innovative combinations across an ever-increasing variety, volume and velocity of data, will be where real value is achieved. Essentially, Data-as-a-Service becomes a single entry point for the ever-increasing richness and volume of public data, with enrichment and combined capabilities to extract and integrate the right data from the right sources with the right factoring at the right time for faster decision-making and action within your core business applications. As more data becomes available (and in many cases commoditized), this value-added data processing approach will provide you with ongoing competitive advantage. Let’s look at a quick example of creating a master reference relationship that could be used as an input for a variety of your already existing business applications. In phase 1, a simple master relationship is achieved between a company (e.g. General Motors) and a variety of car brands’ social insights. The reference data allows for easy sort, export and integration into a set of CRM use cases for analytics, sales and marketing CRM. In phase 2, as you create more data relationships (e.g. competitors, contacts, other brands) to have broader and deeper references (social profiles, social meta-data) for more use cases across CRM, HCM, SRM, etc. This is just the tip of the iceberg, as the amount of master reference relationships is constrained only by your imagination and the availability of quality curated data you have to work with. DaaS is just now emerging onto the marketplace as the next step in cloud transformation. For some of you, this may be the first you have heard about it. Let us know if you have questions, or perspectives. In the meantime, we will continue to share insights as we can.Photo: Erik Araujo, stock.xchng

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  • HTG Explains: Should You Buy Extended Warranties?

    - by Chris Hoffman
    Buy something at an electronics store and you’ll be confronted by a pushy salesperson who insists you need an extended warranty. You’ll also see extended warranties pushed hard when shopping online. But are they worth it? There’s a reason stores push extended warranties so hard. They’re almost always pure profit for the store involved. An electronics store may live on razor-thin product margins and make big profits on extended warranties and overpriced HDMI cables. You’re Already Getting Multiple Warranties First, back up. The product you’re buying already includes a warranty. In fact, you’re probably getting several different types of warranties. Store Return and Exchange: Most electronics stores allow you to return a malfunctioning product within the first 15 or 30 days and they’ll provide you with a new one. The exact period of time will vary from store to store. If you walk out of the store with a defective product and have to swap it for a new one within the first few weeks, this should be easy. Manufacturer Warranty: A device’s manufacturer — whether the device is a laptop, a television, or a graphics card — offers their own warranty period. The manufacturer warranty covers you after the store refuses to take the product back and exchange it. The length of this warranty depends on the type of product. For example, a cheap laptop may only offer a one-year manufacturer warranty, while a more expensive laptop may offer a two-year warranty. Credit Card Warranty Extension: Many credit cards offer free extended warranties on products you buy with that credit card. Credit card companies will often give you an additional year of warranty. For example, if you buy a laptop with a two year warranty and it fails in the third year, you could then contact your credit card company and they’d cover the cost of fixing or replacing it. Check your credit card’s benefits and fine print for more information. Why Extended Warranties Are Bad You’re already getting a fairly long warranty period, especially if you have a credit card that offers you a free extended warranty — these are fairly common. If the product you get is a “lemon” and has a manufacturing error, it will likely fail pretty soon — well within your warranty period. The extended warranty matters after all your other warranties are exhausted. In the case of a laptop with a two-year warranty that you purchase with a credit card giving you a one-year warranty extension, your extended warranty will kick in three years after you purchase the laptop. In that many years, your current laptop will likely feel pretty old and laptops that are as good — or better — will likely be pretty cheap. If it’s a television, better television displays will be available at a lower price point. You’ll either want to upgrade to a newer model or you’ll be able to buy a new, just-as-good product for very cheap. You’ll only have to pay out-of-pocket if your device fails after the normal warranty period — in over two or three years for typical laptops purchased with a decent credit card. Save the money you would have spent on the warranty and put it towards a future upgrade. How Much Do Extended Warranties Cost? Let’s look at an example from a typical pushy retail outlet, Best Buy. We went to Best Buy’s website and found a pretty standard $600 Samsung laptop. This laptop comes with a one-year warranty period. If purchased with a fairly common credit card, you can easily get a two-year warranty period on this laptop without spending an additional penny. (Yes, such credit cards are available with no yearly fees.) During the check-out process, Best Buy tries to sell you a Geek Squad “Accidental Protection Plan.” To get an additional year of Best Buy’s extended warranty, you’d have to pay $324.98 for a “3-Year Accidental Protection Plan”. You’d basically be paying more than half the price of your laptop for an additional year of warranty — remember, the standard warranties would cover you anyway for the first two years. If this laptop did break sometime between two and three years from now, we wouldn’t be surprised if you could purchase a comparable laptop for about $325 anyway. And, if you don’t need to replace it, you’ve saved that money. Best Buy would object that this isn’t a standard extended warranty. It’s a supercharged warranty plan that will also provide coverage if you spill something on your laptop or drop it and break it. You just have to ask yourself a question. What are the odds that you’ll drop your laptop or spill something on it? They’re probably pretty low if you’re a typical human being. Is it worth spending more than half the price of the laptop just in case you’ll make an uncommon mistake? Probably not. There may be occasional exceptions to this — some Apple users swear by Apple’s AppleCare, for example — but you should generally avoid buying these things. There’s a reason stores are so pushy about extended warranties, and it’s not because they want to help protect you. It’s because they’re making lots of profit from these plans, and they’re making so much profit because they’re not a good deal for customers. Image Credit: Philip Taylor on Flickr     

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