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• Outlook 2003 won't send mail

  - by RKid

  A colleague's e-mail has just started playing up - he's using Outlook/Office 2003 on a Win XP SP3 machine. Yesterday his mail has suddenly stopped being received, although there are no errors of any kind that i can see. It was only noticed because he didn't have any replys all day. His e-mails seem to send fine - no errors come up, the mail goes into Sent Items as usual, but it never arrives at it's destination. However, when mail is sent from Outlook Web Access, e-mails send fine. All connections to the server appear fine and outlook is 'connected' but I've had a look at the message tracking on our Exchange 2003 server and no messages are appearing when sent from outlook, only when sent through OWA. Where should i be looking ? Thanks.

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• Outlook is looking for a smart card

  - by Sreekumar

  Dell computer with Windows 7 and Outlook 2003. I recently added a smart card reader to my computer for the National Guard so that I can access some military sites that require a smart card to log in. Now, every time Outlook attempts to download any mail from my civilian AT&T account (a pop e-mail server), I get a message asking me to "Insert a smart card". I've traced it to the send/receive feature (specifically receiving e-mails) but can find no reason that Outlook should be looking for a smart card.

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• How can I create an appointment on a shared Outlook calendar

  - by roryhewitt

  This isn't as basic a question as it may seem. Hence all the descriptive text... I and my team use Outlook 2007. I have my own personal calendar and also I share a calendar with others in my team (which is mainly used to notify everyone of vacations etc.). The others in my team are NOT technical people. I would like to create a shortcut or template that any of us can use to create an appointment in the shared calendar. My initial though was to create a new appointment, but rather than actually put it in the calendar, I would save it as an Outlook Template (.oft) file. Once created, I would send this to my team and tell them to put it in their Templates file and put a shortcut on their desktop. Then, if they want to put a vacation in the shared calendar, they just double-click on the shortcut, change the dates etc. and then save & close it. However, when I do that, it doesn't save the fact that it's an appointment on the shared calendar - it just adds the appointment to the team member's personal calendar. There doesn't seem to be a way to specify a calendar in the template. I've also tried this by saving the template as a .ics or .vcs file, with no better luck. Additionally, if a team member adds an appointment to the shared calendar, other 'sharees' aren't notified, unless the appointment is actually created as a meeting and the other sharees are explicitly invited. I found this online (http://office.microsoft.com/en-us/outlook-help/keep-everyone-informed-about-time-away-from-the-office-HA010209819.aspx) which APPEARS to say that what I want to do isn't built in functionality (since it shows a bunch of steps to go through. I'd PREFER not to have to add this stuff to everyone else's personal calendar directly. So... Is this possible to do, natively (i.e. directly in Outlook)? Would a Sharepoint calendar make more sense and allow this functionality? Is there a way to do what I want which will allow the other team members to be notified? Like I said, I'm looking for as simple an interface as possible - these people aren't going to want to do much more than open something and change dates. Additionally, they're probably not going to have any fancy software on their PC's, although they will be up to date with Java and (maybe) .NET frameworks. Also, before anyone gets funny, yes, this has to work with Outlook 2007, as it's a corporate standard - we're not able to change that, even though e.g. Google Calendar would do this wonderfully. Obviously if this functionality is available in Outlook 2010, then fantastic - we might be able to upgrade. Thanks!

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• Outlook 2010 says "File is in use by another application or user" while closing

  - by A_Pointar

  Outlook opens, gets new emails and everything but when I close it, it gives me the following error and then opens up a Save a File window after I cancel this error message. There's no other computer that may be using Outlook under this User Name because I just set-up a brand new User Name. However, Colligo Briefcase is attached to the Outlook and not sure if this is triggering and if so how I address the issue!? Thanks a lot!

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• Outlook 2010 search not working after upgrade to windows 8

  - by Klaaz

  After upgrading my computer to Windows 8 Outlook 2010 has stopped displaying search results. Normally you can enter a (part) of a word in the search box on top of the inbox list and it will show you result immediatly. Even mails allready visible on the screen are not found. Somebody familiar with this issue? Update: maybe relevant: I use an Google Apps Pro account. All mail is synced and locally available in Outlook 2010. I did not change this in any way while upgrading, it was working perfectly before. I can scroll through all the e-mails, new mails are coming in as expected. This morning I received two mails from a person by the name of Rosanne. When searching on her name in Outlook it gives me One (1) result, the last mail from today. Update 2: Rebuilding the index seemed to be working. But after another day it stopped working again. No results whatsoever in Outlook search. Rebuilding indexes every day is not an option as it takes several hours. I suspect it has something to do with the fact that I use Google Apps Pro. It acts like a Exchange server to outlook. In indexing options (configuration) I added the directories containg the PST from this service (mail is also synced locally)

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• Outlook 2003 won't send mail

  - by RKid

  A colleague's e-mail has just started playing up - he's using Outlook/Office 2003 on a Win XP SP3 machine. Yesterday his mail has suddenly stopped being received, although there are no errors of any kind that i can see. It was only noticed because he didn't have any replys all day. His e-mails seem to send fine - no errors come up, the mail goes into Sent Items as usual, but it never arrives at it's destination. However, when mail is sent from Outlook Web Access, e-mails send fine. All connections to the server appear fine and outlook is 'connected' but I've had a look at the message tracking on our Exchange 2003 server and no messages are appearing when sent from outlook, only when sent through OWA. Where should i be looking ? Thanks.

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• How to Add Your Gmail Account to Outlook 2013 Using IMAP

  - by Lori Kaufman

  If you use Outlook to check and manage your email, you can easily use it to check your Gmail account as well. You can setup your Gmail account to allow you to synchronize email across multiple machines using email clients instead of a browser. We will show you how to use IMAP in your Gmail account so you can synchronize your Gmail account across multiple machines, and then how to add your Gmail account to Outlook 2013. To setup your Gmail account to use IMAP, sign in to your Gmail account and go to Mail. Click the Settings button in the upper, right corner of the window and select Settings from the drop-down menu. On the Settings screen, click Forwarding and POP/IMAP. Scroll down to the IMAP Access section and select Enable IMAP. Click Save Changes at the bottom of the screen. Close your browser and open Outlook. To begin adding your Gmail account, click the File tab. On the Account Information screen, click Add Account. On the Add Account dialog box, you can choose the E-mail Account option which automatically sets up your Gmail account in Outlook. To do this enter your name, email address, and the password for your Gmail account twice. Click Next. The progress of the setup displays. The automatic process may or may not work. If the automatic process fails, select Manual setup or additional server types, instead of E-mail Account, and click Next. On the Choose Service screen, select POP or IMAP and click Next. On the POP and IMAP Account Settings enter the User, Server, and Logon Information. For the Server Information, select IMAP from the Account Type drop-down list and enter the following for the incoming and outgoing server information: Incoming mail server: imap.googlemail.com Outgoing mail server (SMTP): smtp.googlemail.com Make sure you enter your full email address for the User Name and select Remember password if you want Outlook to automatically log you in when checking email. Click More Settings. On the Internet E-mail Settings dialog box, click the Outgoing Server tab. Select the My outgoing server (SMTP) requires authentication and make sure the Use same settings as my incoming mail server option is selected. While still in the Internet E-mail Settings dialog box, click the Advanced tab. Enter the following information: Incoming server: 993 Incoming server encrypted connection: SSL Outgoing server encrypted connection TLS Outgoing server: 587 NOTE: You need to select the type of encrypted connection for the outgoing server before entering 587 for the Outgoing server (SMTP) port number. If you enter the port number first, the port number will revert back to port 25 when you change the type of encrypted connection. Click OK to accept your changes and close the Internet E-mail Settings dialog box. Click Next. Outlook tests the accounts settings by logging into the incoming mail server and sending a test email message. When the test is finished, click Close. You should see a screen saying “You’re all set!”. Click Finish. Your Gmail address displays in the account list on the left with any other email addresses you have added to Outlook. Click the Inbox to see what’s in your Inbox in your Gmail account. Because you’re using IMAP in your Gmail account and you used IMAP to add the account to Outlook, the messages and folders in Outlook reflect what’s in your Gmail account. Any changes you make to folders and any time you move email messages among folders in Outlook, the same changes are made in your Gmail account, as you will see when you log into your Gmail account in a browser. This works the other way as well. Any changes you make to the structure of your account (folders, etc.) in a browser will be reflected the next time you log into your Gmail account in Outlook.     

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• Outlook Anywhere inconsistencies with authentication methods

  - by gravyface

  So I've read this question and attempted just about every other workaround I've found online. Problem seems completely illogical to me, anyways: SBS 2011, vanilla install; haven't touched anything in IIS or Exchange outside of what's been done through the checklist (brand new domain, completely new customer) except to import an existing wildcard certificate for *.example.com (which is valid, Remote Web Workplace and Outlook Web Access work fine). On the two test machines and one production machine running a mixture of Windows XP Pro, Windows 7 and Outlook 2003 through to 2010, I've had no problem saving the password after configuring Outlook Anywhere using the wrong authentication method. I repeat, I have had no issues using the wrong authentication method on these test machines; password saves the first time, no problem, can verify it exists in the credentials manager (Start Run control userpasswords2), close Outlook, reboot, go make a sammie, come back, credentials are still saved. When I say wrong, it's because I was choosing NTLM and Exchange (under Exchange Console Server Configuration Client Access) was set by default to use Basic. On two completely different machines setup by a co-worker, they had (under my guidance) used NTLM as well... except that frustratingly, Outlook would always ask for a password. One machine was Windows XP with Outlook 2010, the other was Windows 7 with Outlook 2003. When these two machines were set to use Basic -- the correct settings -- the option to save was there and now works without issue. Puzzled by how my machines could possibly work with the wrong authentication, I then went into one of them and changed the authentication method to Basic. Now here's where it gets a little crazy: if I go under Outlook and change the authentication to use the correct setting (Basic) it fails to save the password and Outlook prompts every time (without a "remember me" checkbox). I have not had a chance to change it to Basic on the other two machines to see if this is just a fluke or not, but something just isn't right here. My two hunches are either a missing/installed KB Update or perhaps a local security policy. I should add that none of the 5 test machines in the equation here have ever been joined to the domain.

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• DisableCrossAccountCopy not working on some Outlook installs, working on others, both going against Exchange

  - by MikeBaz

  As part of a mail migration project from one Exchange organization to another, we need to be able to prevent users from moving/copying messages between their accounts in each organization. (Yes, users will think this is evil; no, it's not my decision; yes, users will hate us.) Luckily, we thought, Outlook 2010 provides the DisableCrossAccountCopy registry value/policy (cf. http://technet.microsoft.com/en-us/library/ff800883.aspx). (Because you can't do multiple Exchange organizations in a single profile before Outlook 2010, this only matters on Outlook 2010. Yes, I'm ignoring for the sake of this question copy/move to/from the filesystem.) In our test lab, in a test forest with a test Exchange organization, with a second Exchange account added to the profile in either of the "real" Exchange organizations, with the value set to "*", everything works as expected. On a workstation in one of the production domains, however, the setting does not seem to work. We have tried it under HKCU, HKLM, HKCU\Software\Policies, and HKLM\Software\Policies. It simply seems to be ignored. The value was set in the OCT on a test machine, but the OCT (and the ADM/ADMX file) have the wrong type for the value. We have located the value in the registry and removed it everywhere it is found, we think, and put it back in HKCU, but it still isn't taking. At the moment, a clean Outlook install is not an option - even if it was, we at this point would need to know what to do to fix the pushed copy (I didn't push the copy out to thousands of machines, I've just been asked to help clean up the current mess). Thoughts?

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• How can I change the default location/action of 'Open Outlook Data File' in Outlook 2010?

  - by Chadddada

  I have recently deployed a Remote Desktop Host server that functions as a remote Microsoft Office 2010 work space for users. In part of the locking down of this server I have installed all programs on the D: drive and, through the use of Group Policy, hidden all the drives on the server from standard users. In addition to hiding these drives I am not allowing users to save anything locally (on the server) or open Libraries. However one of the functions of the server is to provide the Outlook client. Often users will have the .PST file stored on a network location and want to open this in Outlook. Can I change the default action or location that File Open Open Outlook Data File looks or tries to pull the file from? The default location seems to be under Users / Libraries. When click 'Open' you get a warning: This operation has been cancelled due to restrictions in effect on this computer. Clicking OK drops the user into a small menu that shows attached network drives under Computer. Can I instead have the 'Open' click drop the users in a defined network drive or just open computer and allow them to select a share? I don't want them to see the error message. A solution that looks to have been used for Office 2000/03 is: Key: HKEY_CURRENT_USER\Software\Microsoft\Office\<version>\Outlook Value name: ForceOSTPath Value type: REG_EXPAND_SZ Value: path to your storage folder I am not sure if there is a better way to do this now OR if this even works with Office 2010.

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• Change Outlook's default calendar to iCloud (meeting requests end up in wrong calendar)

  - by flohei

  Following scenario: I've got a main computer (Windows 7, Office 2010) which is being used to manage contacts, meetings, etc. using Outlook. Now I've added an iPad and an iPhone to sync using iCloud. I moved all appointments and contacts from the old PST file to the iCloud file. All the data syncs nicely. The email account I'm using in Outlook is an IMAP account which opens up another data file which brings us to a total of three data files in Outlook's side bar. The problem: When one of our clients sends us meeting requests via email they show up in the IMAP's inbox. When we open them up they automatically get added to Outlook's default calendar (the one in the original PST). Is there any chance not to add them to that calendar but the iCloud one? Basically we could completely get rid of the original PST since we don't use it at all anymore but the settings do not allow me to remove this PST file and set the iCloud one as default. Thanks!

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• Default sending all mails from the one account on Outlook 2007

  - by user45774

  I have two email accounts configured on my outlook 2007. One account is connecting to my exchange server which is the default I have another account connecting to my gmail. I want to by default send or reply all the emails that I receive on my gmail account through my exchange server account only. When I try replying to the email that I receive from the gmail account it gets defaulted to the same (gmail account). I need to manually change it to exchange server account. I want that to be changed to exchange server account by default for all the mails that I send or reply to. I don't want to do the manual process mentioned below in steps: Step 1: In the message window, click Account. Step 2: Click the account that you want to use. Is there a way to set the exchange server account for sending and replying to all emails on outlook irrespective of the number of accounts that I have on outlook. I have my outlook installed on a windows 2003 server.

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• Add Your Gmail Account to Outlook 2010 Using IMAP

  - by Mysticgeek

  If you’re upgrading from Outlook 2003 to 2010, you might want to use IMAP with your Gmail account to synchronize mail across multiple machines. Using our guide, you will be able to start using it in no time. Enable IMAP in Gmail First log into your Gmail account and open the Settings panel. Click on the Forwarding and POP/IMAP tab and verify IMAP is enabled and save changes. Next open Outlook 2010, click on the File tab to access the Backstage view. Click on Account Settings and Add and remove accounts or change existing connection settings. In the Account Settings window click on the New button. Enter in your name, email address, and password twice then click Next. Outlook will configure the email server settings, the amount of time it takes will vary. Provided everything goes correctly, the configuration will be successful and you can begin using your account. Manually Configure IMAP Settings If the above instructions don’t work, then we’ll need to manually configure the settings. Again, go into Auto Account Setup and select Manually configure server settings or additional server types and click Next.   Select Internet E-mail – Connect to POP or IMAP server to send and receive e-mail messages. Now we need to manually enter in our settings similar to the following. Under the Server Information section verify the following. Account Type: IMAP Incoming mail server: imap.gmail.com Outgoing mail server (SMTP): smtp.gmail.com Note: If you have a Google Apps account make sure to put the full email address ([email protected]) in the Your Name and User Name fields. Note: If you live outside of the US you might need to use imap.googlemail.com and smtp.googlemail.com Next, we need to click on the More Settings button… In the Internet E-mail Settings screen that pops up, click on the Outgoing Server tab, and check the box next to My outgoing server (SMTP) requires authentication. Also select the radio button next to Use same settings as my incoming mail server. In the same window click on the Advanced tab and verify the following. Incoming server: 993 Incoming server encrypted connection: SSL Outgoing server encrypted connection TLS Outgoing server: 587 Note: You will need to change the Outgoing server encrypted connection first, otherwise it will default back to port 25. Also, if TLS doesn’t work, we were able to successfully use Auto. Click OK when finished. Now we want to test the settings, before continuing on…it’s just easier that way incase something was entered incorrectly. To make sure the settings are tested, check the box Test Account Settings by clicking the Next button. If you’ve entered everything in correctly, both tasks will be completed successfully and you can close out of the window. and begin using your account via Outlook 2010. You’ll get a final congratulations message you can close out of… And begin using your account via Outlook 2010. Conclusion Using IMAP allows you to synchronize email across multiple machines and devices. The IMAP feature in Gmail is free to use, and this should get you started using it with Outlook 2010. If you’re still using 2007 or just upgraded to it, check out our guide on how to use Gmail IMAP in Outlook 2007. Similar Articles Productive Geek Tips Add Your Gmail To Windows Live MailForce Outlook 2007 to Download Complete IMAP ItemsUse Gmail IMAP in Microsoft Outlook 2007Prevent Outlook with Gmail IMAP from Showing Duplicate Tasks in the To-Do BarSetting up Gmail IMAP Support for Windows Vista Mail TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips VMware Workstation 7 Acronis Online Backup DVDFab 6 Revo Uninstaller Pro Cool Looking Skins for Windows Media Player 12 Move the Mouse Pointer With Your Face Movement Using eViacam Boot Windows Faster With Boot Performance Diagnostics Create Ringtones For Your Android Phone With RingDroid Enhance Your Laptop’s Battery Life With These Tips Easily Search Food Recipes With Recipe Chimp

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• Outlook 2007 unable to connect to exchange server

  - by mattwarren

  I came into the office a week ago and outlook has refused to connect ever since, it just says "Disconnected" in the bottom right-hand corner. I've tried restarting it, rebooting Windows etc. I'm the only one if our office who is having this problem, so it's not a general problem with the server. Things I've tried Pinging the server via IP address and host name, both work fine Connecting via OWA, this works using the same machine name Connecting to Exchange via HTTP ("Outlook Anywhere") doesn't work None of the suggestions in this question helped, http://serverfault.com/questions/21755/can-ping-exchange-server-cant-connect-outlook-to-it Disabling Windows firewall on my laptop also has no effect. There are no items in the event viewer that indicate that anything it up. Also no permissions have changed on the server since when it worked. What else can I do to diagnose this, any suggestions?

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• Conversation based grouping in Outlook similar to gmail?

  - by aaronls

  I'm stuck using my employer's Outlook 2007 system for work email and don't have the option to forward to my gmail account. The only thing I really miss alot from gmail is the threaded conversations which allow me to easily see what I have sent as replies and follow the entire string of emails easily. I have seen suggestions of using adding the conversation column in outlook, but if you sort by conversation then the most recent emails are not at the top, and additionally you still do not see emails you have sent because they are in the seperate sent folder. Any ideas on how I can get more thread like organization of my emails in outlook?

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• Extract reply to addresses from all emails in an outlook folder

  - by RodH257

  I've got to send a bulk email out to a bunch of people in reply to emails they sent me. I've got all the original emails stored in a single outlook folder. I want to extract all of the reply-to addresses from the emails in that folder so I can send an email to all of them. http://thetechieguy.wordpress.com/2008/04/22/extracting-email-address-from-outlook-2007-folder/ shows you how to export the FROM address of these emails, however a large amount of them came from a web service that sends emails 'on behalf of' the person I'm trying to mail to. So I need the reply-to address, and the export wizard doesn't do that. Does anyone have a tip on how to do this? This is Outlook 2007 on Exchange 2010.

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• Outlook activesync not pushing changes to devices

  - by Ryan Peters

  I recently set up my account outlook.com account and connected Outlook 2013 to it using ActiveSync. For a while, it was pushing changes I made, for example, from the web client to my phone and my Outlook when an email was deleted, moved, etc. The change was instant. Now all of a sudden, I have to manually refresh to see changes on either device. What happened? I just set up my wife's email account and it works fine, though she has no emails in it yet. I have several hundred. Why is mine not pushing sync changes and hers is? Thanks.

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• Outlook 2007: Automatically mark a mail when printed

  - by Mestika

  Hi, I am looking for a solution for my Outlook 2007. I don’t know if it is possible, but what I need is, that each time I print a mail, it automatically get marked in some way, either by a flag or a category. I’ve browsed through different menus, settings and rules in outlook and scouted google for a solution but with no result. Don’t know if it makes a difference, but my outlook is connected to a Exchange server 2010. I would really appreciate if someone knew a solution to this. Sincere Mestika

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• Adding multiple Exchange accounts under one profile in Outlook 2010 or 2013

  - by Karel Smutný

  I work for two companies, each having own Exchange Server. I want to configure my Outlook for both email accounts. I am not able to add both accounts under the same profile in Outlook 2010, nor 2013. I found some how-to articles, each involving Office Configuration Tool. However, my installation does not support this tool. I have Office 2010 Home and Business, and Office 2013 Preview click-to-run. Is there another way? P.S. Having two different profiles, one for each Exchange account, is inconvenient. I cannot run two instances of Outlook at the same time and switching all the time is tedious.

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• View another persons calendar details in Outlook 2010

  - by rwmnau

  I know how to view somebody else's calendar - there are 100 walk-throughs like this one on Google. However, this feature has changed in Outlook 2010, and you no longer get prompted for rights to view another person's calendar, and Outlook just displays their "Free/Busy" information, which doesn't help me. I'd like to request permissions to view the details of their appointments, but I can't find any place to request permissions on their calendar - Outlook 2010 just gives me "Free/Busy" rights and then appears to have no option to request additional rights. Can anybody point me in the right direction?

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• View another persons calendar details in Outlook 2010

  - by SqlRyan

  I know how to view somebody else's calendar - there are 100 walk-throughs like this one on Google. However, this feature has changed in Outlook 2010, and you no longer get prompted for rights to view another person's calendar, and Outlook just displays their "Free/Busy" information, which doesn't help me. I'd like to request permissions to view the details of their appointments, but I can't find any place to request permissions on their calendar - Outlook 2010 just gives me "Free/Busy" rights and then appears to have no option to request additional rights. Can anybody point me in the right direction?

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• Desktop notifcations for IMAP subfolders in Outlook 2013

  - by hplieninger

  I use Outlook 2013 and an IMAP account for my mails. I have configured several filters (rules) directly in the webmail application of my provider in order to deliver certain mails, e.g., from my boss, into certain folders other then the "inbox". Note that I did not define any rules in Outlook itself and I also do not want to do so (because I want these mails being delivered into the folders not only in Outlook but also on other devices). The problem is that that I receive desktop notifications only for incoming mails in the main folder ("Inbox") but not for mails in any of the other folders.

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• Incorrect "from" account used when accepting Outlook meeting requests

  - by Greg

  I am using Outlook 2013 and I have multiple accounts configured: AccountA (IMAP) - default account AccountB (Exchange) (There are others but I don't think it's directly relevant) I have been receiving Outlook meeting requests via AccountB and duly accepting them. All of my meetings, whether recorded manually or via meeting requests are saved in the calendar for AccountA (this works fine). I have discovered today that even though meeting requests are arriving via AccountB, the accept/decline messages that Outlook generates on my behalf (when I click the accept/decline button) are addressed from AccountA. I don't believe that I have any control over the address used to reply. This seems non-intuitive at best. I understand that the underlying calendar is in AccountA, but in every other scenario the "From" address in a reply to a message defaults to the account it was sent to. Can I change this behaviour so that it works as I expect?

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• Outlook 2010 - Downloads same messages multiple times when opening

  - by AaronM

  I run multiple POP mailboxes, and have the 'Leave copy of messages on server' set for 20 days. I have been working like this for several years. However, I have just this week upgraded to Outlook 2010, and for some reason a couple of the mailboxes are downloading all the messages again, each time I open outlook. I have gone through all the settings but I can't see anything obvious, and apart from the upgrade to 2010, I havent touched any settings (2010 imported everything from 2007). I use webmail when away from my PC, hence why I leave a copy of emails on the server. Any ideas? It only downloads when Outlook first opens, thankfully not every time I do a send/receive.

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• Outlook stopped working after updating to Windows 8

  - by MikkoP

  I downloaded Windows 8 update from Microsoft's site and installed it. Everything works perfectly except Outlook. Sometimes receiving messages doesn't work for whatever reason. Now the problem is sending and replying. Before these two worked but after receiving messages started to work, these problems have occurred. When I try to press New to create a new email, I get the following error message Cannot create the e-mail message because a data file to send and receive messages cannot be found. To add a data file, such as a personal folder file, double click the Mail icon in Windows Control. When I try to reply a message, I get the following one The operation failed. An object could not be found. After the update Outlook worked ok. I've had other problems with Outlook too.

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