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• Our Favorite Highlights from OpenWorld 2012

  - by Kathy.Miedema

  By Kathy Miedema and Misha Vaughan, Oracle Applications User Experience The Oracle Applications User Experience (UX) team’s activities around OpenWorld expand every year, but this year we certainly raised the bar.   Members of our team helped deliver three, separate, all-day training events in the week prior to OpenWorld. Our Fusion User Experience Advocates (FXA) and Applications UX Sales Ambassadors (SAMBA) have all-new material around the Oracle user experience to deliver at conferences in the coming year - Fusion Applications design patterns, mobile design patterns, and the new face of Fusion. We also delivered a hands-on workshop sharing user experience tools for our customers that is designed to answer this question: "If I have no UX staff, what do I do?" We also spent the weeks just before OpenWorld preparing to talk about the new face of Fusion Applications, a greatly simplified entry experience into Fusion Applications for self-service users, CRM users, and IT managers who want to change the look and feel quickly. Special thanks to Oracle ACE Director Floyd Teter for the first mention of our project.Jeremy Ashley, VP, Oracle Applications User Experience Customers may have seen one of the many OpenWorld session demos of the new face of Fusion, which will be available with Fusion Applications soon. It was shown in sessions by Oracle's Chris Leone, Anthony Lye, and our own Vice President, Jeremy Ashley, among others.   Leone reinforced the importance of user experience as one of three main design principles for Fusion Applications, emphasizing that Fusion was designed from the beginning to be intelligent, social, and mobile. User experience highlights of the new face of Fusion, he said, included the need for "zero training," and he called the experience "easy to use." He added that deploying it for HCM self-service would be effortless.  Customers take part in a usability lab tour during OpenWorld 2012. Customers also may have seen the new face of Fusion on the demogrounds or during one of our teams' chartered lab tours at the end of the week. We tested other new designs at our on-site lab in the Intercontinental Hotel, next to Moscone West. Applications User Experience team members show eye-tracking and mobile demos at OOW. We were also excited to kick off new branches of the Oracle Usability Advisory Board, which now has groups in Latin America and the Middle East, in addition to North America and EMEA.   And we were pleasantly surprised by the interest in one of our latest research projects, Oracle Voice, which is designed to enable faster data input for on-the-go users. We offer a big thank-you to the Nuance demopod for sharing the demo with OpenWorld attendees.  For more information on our program and products like the new face of Fusion, please comment below. 

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• Oracle Customer Success Forum - Batesville - Oracle Sales Cloud - June 24th, 5pm CET

  - by Richard Lefebvre

  Batesville uses Oracle Sales Cloud to create a common platform and standardize processes for business transformation across field sales and telesales. Using real-time KPI dashboards, they are measuring their business success with consistency across their sales reps.We are pleased to invite you to a discussion with Batesville on industry trends, why sales automation is important, reasons for choosing Oracle Sales Cloud, and the vendor evaluation process. Please click on the register button to confirm your attendance by 5:00 p.m. Pacific Time on June 23, 2014.Speakers: Diane Kinker, Director CRM Program Chris Haven, Senior Director Product Management, Oracle (Moderator) Organization Profile:Batesville (www.Batesville.com), a wholly owned subsidiary of Hillenbrand, Inc. (NYSE:HI), is the leader in the North American death care industry. For more than 125 years, Batesville has been dedicated to helping families honor the lives of those they love®. Batesville’s innovation has changed the face of funeral service, from advancements in manufacturing and quality to patented features and memorialization offerings, technology and web-based solutions, and profit-enhancing merchandising systems and room displays. Our history of manufacturing excellence, product innovation, superior customer service and reliable delivery has helped Batesville become – and remain – a market leader. Event Description:In this informal reference call, you will have the opportunity to hear Batesville discuss industry trends, why sales automation is important, the decision making process for choosing Oracle Sales Cloud, and the vendor evaluation process. The call will open with a brief overview, followed by discussion, and an open question and answer session. Please allow one hour for the call.Why Oracle:Batesville looked to transform its sales automation processes. Oracle Sales Cloud met these needs and Batesville’s requirements for: Standardized end-to-end Sales Processes including Sales Performance Management (territory management, quota management and incentive compensation) Mobile capabilities with integration to Microsoft Outlook and Smartphones Creation of the WIG Dashboard (Wildly Important Goal) using reporting and analytics Click the Register Now button to confirm your attendance for this informative event. Registration will close at 5:00 p.m. Pacific Time on June 23, 2014.After you register your information will be forwarded through an Approval Process. Once your registration request has been validated against the invitation database, you will receive an email confirmation with your registration details as long as there is availability. Please be advised that Batesville will revise the registrants list and may dismiss registrations as they see fit. Register Now!

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• From Co-op to fulltime help with salary negotation [closed]

  - by Peter

  Hey I'm a coop student that worked at a particular medium size printing company for 8 months. I had a good time it was lax, sometimes insufficiently challenging but none the less I learned a whole lot. I stuck with them for another 5 months (including this month) at the same rate I was paid then, doing testing work, tool development, taking care of emergencies when the lead developers were away, and other smaller projects and now bigger projects and problem handling (bad printer output etc.). I know their website inside out (ecommerce), and I know their printing software inside out and have made many changes to them both without a hitch. I have also done a lot of refactoring of the existing code base which as far as Im concerned, I believe am the only one to do those sorts of restructuring even though there is constant talk about it. I guess the unit testing paid off and lets me see the value in modularity if even a tad more. Never the less I have faith in my skill and the restructuring I did turned out better than I had imagined . Now the problem is that I finish school next month and so I asked for a full time spot the month after. They have been expanding and have hired a new guy a few months after my coop spot, and just now they hired a new guy to deal with the CRM application. The lead developer who wrote all of the software had left 5 months ago so it was up to all of us to learn what he had done over 4 years (including db, networking). So now I'm afraid that if I assert myself for a salary similar to the other guys, which I believe I am certainly on par with, that I would be seen as ingrateful. It's hard to flip a switch and say, hey double my pay, although when I'm working with their bread and butter (printers) and writing new features, refactoring the whole application for extensibility. I love it regardless of pay. I also feel maybe I'm replaceeble, although nobody knows the website better than myself and the lead web dev (not by a long shot), and nobody knows the printer software/drivers better than myself. I just thought they would have brought up a raise earlier on, and now it feels like they don't value my work. I'm also tired of worrying about it. I think my question is, well what do I do next?

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• Oracle Could Lead In Cloud Business Apps Within Year

  - by Richard Lefebvre

  Below is the reprint from an article, writen by By Pete Barlas, Investor's Business Daily, published on Investorscom: Oracle (ORCL) is all but destined to become the largest seller of cloud business-software applications, analysts say, and perhaps within a year. What that means in the long run is much debated, though, as analysts aren't sure whether pricing competition might cut into profit or what other issues might develop in the fast-emerging cloud software field. But the database leader, which is either No. 1 or 2 to SAP (SAP) in business apps overall, simply has the size and scope to overtake current cloud business-app leader, Salesforce.com (CRM), analysts say. Oracle rolled out its first full suite of cloud applications on June 6. Cloud computing lets companies store data and apps on the Internet "cloud" and access it quickly and easily. The applications run the gamut of customer relationship management software to social networking sites for employees, partners and customers. For longtime software giants like Oracle, the cloud is a big switch. They get the great bulk of revenue from companies and other enterprises buying or licensing software that the customers keep on their own computer systems. Vendors also get annual maintenance fees. Analysts estimate Oracle is taking in a mere $1 billion or so a year from cloud-based software sales and services now. But while that's just a sliver of the company's $37 billion in sales last year, it's already about a third of the total sales for Salesforce, which is expected to end this year with some $3 billion in revenue. Operates In 145 Countries Oracle operates in more than 145 countries vs. about 70 for Salesforce. And Oracle has far more apps than Salesforce. Revenue doesn't equate to profit, but it's inevitable that huge Oracle will become the largest seller of cloud applications, says Trip Chowdhry, an analyst for Global Equities Research. "What Oracle has is global presence," he said. "They have two things driving the revenue: breadth of the offering and breadth of the distribution. You put those applications in those sales reps' hands and you get deployments not in just one country but several countries." At the June 6 event, Oracle CEO Larry Ellison emphasized that his company could and would beat Salesforce.com in head-to-head battles for customers. Oracle makes software to help companies manage such tasks as customer relationships, recruiting, supply chains, projects, finances and more. That range gives it an edge over all rivals, says Michael Fauscette, an analyst for research firm IDC.

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• Social Networks & the Cloud

  - by kellsey.ruppel

  It’s no secret that millions of people are connected to the Internet. And it also probably doesn’t come as a surprise that a lot of those people are connected on social networking sites.  Social networks have become an excellent platform for sharing and communication that reflects real world relationships and they play a major part in the everyday lives of many people. Facebook, Twitter, Pinterest, LinkedIn, Google+ and hundreds of others have transformed the way we interact and communicate with one another. Social networks are becoming more than just an online gathering of friends. They are becoming a destination for ideation, e-commerce, and marketing. But it doesn’t just stop there. Some organizations are utilizing social networks internally, integrated with their business applications and processes and the possibility of social media and cloud integration is compelling. Forrester alone estimates enterprise cloud computing to grow to over $240 billion by 2020. It’s hard to find any current IT project today that is NOT considering cloud-based deployments. Security and quality of service concerns are no longer at the forefront; rather, it’s about focusing on the right mix of capabilities for the business. Cloud vs. On-Premise? Policies & governance models? Social in the cloud? Cloud’s increasing sophistication, security in applications, mobility, transaction processing and social capabilities make it an attractive way to manage information. And Oracle offers all of this through the Oracle Cloud and Oracle Social Network. Oracle Social Network is a secure private network that provides a broad range of social tools designed to capture and preserve information flowing between people, enterprise applications, and business processes. By connecting you with your most critical applications, Oracle Social Network provides contextual, real-time communication within and across enterprises. With Oracle Social Network, you and your teams have the tools you need to collaborate quickly and efficiently, while leveraging the organization’s collective expertise to make informed decisions and drive business forward. Oracle Social Network is available as part of a portfolio of application and platform services within the Oracle Cloud. Oracle Cloud offers self-service business applications delivered on an integrated development and deployment platform with tools to rapidly extend and create new services. Oracle Social Network is pre-integrated with the Fusion CRM Cloud Service and the Fusion HCM Cloud Service within the Oracle Cloud. Learn more how you can use Oracle Social Network to revolutionize how you create, understand, and achieve true value through enterprise social networking. And be sure to check out the follow sessions here at Oracle OpenWorld, where can learn more about Oracle Cloud and Oracle Social Network. Tuesday, Oct 2 – Oracle WebCenter’s Cloud Strategy: From Social and Platform Services to Mashups, 1:15pm - 2:15pm, Moscone West – 3001  Wednesday, Oct 3 – Oracle Social Network: Your Strategy for Socially Enabled Oracle Fusion Applications, 11:45am - 12:45pm, Moscone West – 3002/3004

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• Specifying and applying broad changes to a program

  - by Victor Nicollet

  How do you handle incomplete feature requests, when the ones asking for the feature cannot possibly write a complete request? Consider an imaginary situation. You are a tech lead working on a piece of software that revolves around managing profiles (maybe they're contacts in a CRM-type application, or employees in an HR application), with many operations being directly or indirectly performed on those profiles — edit fields, add comments, attach documents, send e-mail... The higher-ups decide that a lock functionality should be added whereby a profile can be locked to prevent anyone else from doing any operations on it until it's unlocked — this feature would be used by security agents to prevent anyone from touching a profile pending a security audit. Obviously, such a feature interacts with many other existing features related to profiles. For example: Can one add a comment to a locked profile? Can one see e-mails that were sent by the system to the owner of a locked profile? Can one see who recently edited a locked profile? If an e-mail was in the process of being sent when the lock happened, is the e-mail sending canceled, delayed or performed as if nothing happened? If I just changed a profile and click the "cancel" link on the confirmation, does the lock prevent the cancel or does it still go through? In all of these cases, how do I tell the user that a lock is in place? Depending on the software, there could be hundreds of such interactions, and each interaction requires a decision — is the lock going to apply and if it does, how will it be displayed to the user? And the higher-ups asking for the feature probably only see a small fraction of these, so you will probably have a lot of questions coming up while you are working on the feature. How would you and your team handle this? Would you expect the higher-ups to come up with a complete description of all cases where the lock should apply (and how), and treat all other cases as if the lock did not exist? Would you try to determine all potential interactions based on existing specifications and code, list them and ask the higher-ups to make a decision on all those where the decision is not obvious? Would you just start working and ask questions as they come up? Would you try to change their minds and settle on a more easily described feature with similar effects? The information about existing features is, as I understand it, in the code — how do you bridge the gap between the decision-makers and that information they cannot access?

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• database independent coding framework options?

  - by statirasystems

  Background: I have not programmed in a while besides doing VBA and a little VB.NET. So please forgive my language use. I'm green and have a head cold. I am reading all I can now, but I have no programming circles to draw from. The information I am providing is to help guide you to what I am looking for. I am not confident I can ask the question properly. Story: I have four different projects that I am starting. Obviously I won't be working on all at the same time however they each will have similar needs and be inter related. They are as follows: Desktop Environment/System User Interface - basically a product that runs on major computers via mono or .net that unifies the look and functions. In the context of the up coming question it would be able to directly access data of various types. It would work in tandum with my office suite, system manager, and network application framework. Office Suite - technically it would not be a suite since I will be doing it from one interfacel except for the Communications Application. As far as the question, it will need to be able to link to various data sources for storing files and using, manipulating, and presenting information. System Manager - an intellegent system to manage and administer the entire network and all equipment. As far as the question, needs to be able to access data for archiving and and for accessing it's own settings stored in various formats, sql or xml. Network Application Framework - A complete system that can be used for ERP, CRM, CMS, Errata, File Management, and so on. As to the question to be able to access it's own or interlink with existing applications. Requirement: C#, Simplifies and reduces coding, use the same code to access diffent databases(ie MySQL, MS SQL, ACCESS, XML, ...), Mono would be nice but not a must, Question: What librarys, frameworks, or other options would be able to help with this? Is there a good resource to guide me? I don't want arguing over what is best, just information to help me further understand and make an educated decision.

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• ???? : ?????????????????????????? ~??????????????????SCSK??????

  - by Shinji Watanabe

  ??????????????????????????????????????????·?????????????????????????????????????Web??????????????????????????????????·??????????????? ?????????????·???????????????????????Web CMS?EC????????????????????????????????????????????????????????Web??????????????????·???????????????Web??????????????????????????????·??????????Web???????????????? ???????? ?? 2012?10?10?(?)14:00~17:15(??13:30~) ?? Web?????????????????-·??????????????????????Web????????????????????????????????·??????????Web????????????????????????????Web???????????????Web?????????????????????????????? ?? ???????????????????2-4-27 ????? 9F???:??? ???? ?????? 10????? ??5???????? ??3?(????????????????)JR? ????? ?????? ??10?JR??? ?????? ????? ??5??? ???? ?????? 7????? ??5?????? ?? ?? ?? 50????????????????????????????????????????????????????????????????(??????????????????????????????????)?????????????????????????????????????????????????????????????????????????????????????????????????????1?2???????????????????????????????????? ?? ??????????????????????????SCSK???? ???????? ????????? ????? 13:30-14:00 ?? 14:00-14:10 1)??????????????? Fusion Middleware?????? ????/??????? ? ? 14:10-15:00 2)?User Experience ??? ~ ????????????????????????????????? ????????CEO ?? ????????????????????????????????????????????·?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? 15:00-15:45 3)?B2C?B2B?????!?????????????????????3?????????????? ?????????????? CRM/HCM???????????? ?? ?? ?E?????????????????????????????????????????????????????????????B2B?B2C?????????????????????????????????????????????? ????????????????????????????????????????????????????? ???????????????????????????????????????????3??????????? 15:45-16:00 ?? 16:00-16:45 4)????????????????No.1 ??????????????????????SCSK???? ?????????? ??????????????????????? WEB???????? ??? ? ? ????????????????Web????PfizerPRO??????????????????????????????????????????????????????????????????????????????????????????????????????????????? ????No.1(?)? ???? ???????????SCSK??????Web???????????????????????????????????????????????????????????????????????????????????????????????????? ???:??????·??·???2011?12?14??? 2011?7~9????????????????? 16:45-17:15 5)????Web????????????????~???????????????????????????~?SCSK???? IT??????????? ???????????????? ?? ??????????????????????????????????????Web????????????????????????????????????????????CMS????????Web???????????????????????????????????????????? ??????????????????????????????

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• Increasing SQL Server / Sage performance with SSD? (Dell PE T410)

  - by Anthony

  I have a client wanting better performance of their Sage (Accpac & CRM) server (v5.5, soon to be v7). It's running on 1 of 2 Hyper-V VMs (Svr2008) on a Dell PE T410 server with 24GB of RAM (1333MHz) & dual quad-core, and both VMs (only their C: drives) are on a single RAID5 array. All clients connect via 1Gb ethernet. The 2nd VM is SBS2008 with 9GB RAM (& all SBS dbs & company data are on a separate RAID5 array), & 3GB RAM for the Svr2008 hypervisor. I've given the Sage/SQL Server VM all the RAM I can (12GB) & SQL Server RAM caching (~8GB, never exceeds ~7.5GB, eg. entire db can now be cached in RAM) and that's helped significantly. Upgrading the Hypervisor to Svr2012 is an obvious step, but probably not a dramatic improvement? What about an SSD for this Sage/SQL Server VM (VM = 100GB, <10GB for the actual live DB) ? Can SSDs be put into the SAS hot-swap bays? Or will I have to use the mobo SATA(3Gbps?) ports, or PCI-E SSD card? Should SSDs be RAIDed for this situation? Or is SSD's higher reliability offsetting the need for RAID1/5/10? (I have nightly full disk backups) New territory for me, would appreciate some feedback. Thanks, Anthony.

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• Increasing MSSQL/Sage performance with SSD? (Dell PE T410)

  - by Anthony

  I have a client wanting better performance of their Sage (Accpac & CRM) server (v5.5, soon to be v7). It's running on 1 of 2 Hyper-V VMs (Svr2008) on a Dell PE T410 server with 24GB of RAM (1333MHz) & dual quad-core, and both VMs (only their C: drives) are on a single RAID5 array. All clients connect via 1Gb ethernet. The 2nd VM is SBS2008 with 9GB RAM (& all SBS dbs & company data are on a separate RAID5 array), & 3GB RAM for the Svr2008 hypervisor. I've given the Sage/MSSQL VM all the RAM I can (12GB) & SQL RAM caching (~8GB, never exceeds ~7.5GB, eg. entire db can now be cached in RAM) and that's helped significantly. Upgrading the Hypervisor to Svr2012 is an obvious step, but probably not a dramatic improvement? What about an SSD for this Sage/SQL VM (VM = 100GB, <10GB for the actual live DB) ? Can SSDs be put into the SAS hot-swap bays? Or will I have to use the mobo SATA(3Gbps?) ports, or PCI-E SSD card? Should SSDs be RAIDed for this situation? Or is SSD's higher reliability offsetting the need for RAID1/5/10? (I have nightly full disk backups) New territory for me, would appreciate some feedback. Thanks, Anthony.

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• Server Restart's and Respective Orders

  - by TheD

  EDIT:Not meaning to be disrespectful to any of the answers, but, the main question was whether rebooting a DC at the beginning of a cycle, then all the other servers, or rebooting it at the end once all the others are back online - is there a reason for doing it either way? I'm still not sure based on current responses. This will most likely seem like a fairly, maybe even stupid, question, but it's something I have been wondering about. As part of a regular process for clients servers are restarted remotely after patches and every client tends to have a similar order - but there always seems to be a small debate when it comes down to when do you reboot your DC. For example, 4 servers, 1 DC, 1xExchange, 1xBESX and 1xRandom, lets say it has some CRM software installed, is it best to reboot the DC first, then Exchange, then BESX and so on - or reboot all the servers, then reboot the DC last? - Perhaps it doesn't matter at all and it's just a case of how you have always done it. Would it change in a Hyper-V environment for example, with a physical DC, 1 VHost with all your servers virtualised on that Host? Rebooting the VHost and Virtual Machines first, then the DC at the end, or vice versa? Thanks!

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• VMWare Newbie - looking for hardware recommendations and help :) [closed]

  - by Dan

  I am looking for some hardware recommendations on an upcoming virtualization project. We are a small company (80 users - 25 in site 1, 55 in site 2) currently using Windows Server 2003 - no VM servers yet. Our AD is setup where site 1 is the root domain and site 2 is a subdomain/subnet - connected by T1 and VPN for failover. The current DC's also server as file servers, print servers, AntiVirus servers. Email is in the cloud. Additionally then in site 1 we have 3 additional member servers - one running IBM Websphere for a customer specific app, one running Infor PowerLink (no real heavy load) and another that we use for Virtual Studio apps and also runs DirSync for Exchange Online. No heavy workloads on any of these machines really. We also have an AS400 box that we run ERP/CRM software on that site 2 connects to over the WAN link. In site 2 we also have a SQL machine that runs on Win2K server. Database files are not large less than 5 GB. Light to Medium workload on this machine. File servers in each site store less than 500 GB data and probably won't grow to more than 1TB in the next 5 years. I am looking to go to VMWare in both sites and virtualize all servers. What recommendations do you have for server, storage hardware? Is it safe to virtualize all of your DC's? Any help or advice would be greatly appreciated. Thanks.

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• Active Directory Child Domain Replication Problems

  - by MikeR

  Hi, I've recently inherited an Active Directory (all DCs Windows 2003) which has been configured with several child domains that are used as test environments for out CRM software. Two of these child domains have been used for testing using dates in the future (2015), throwing them well outside of the Kerberos tolerance for time, and they're flooding my event logs with replication errors such as the following: Description: The attempt to establish a replication link for the following writable directory partition failed. Directory partition: CN=Schema,CN=Configuration,DC=ad,DC=xxxxxxx,DC=com Source domain controller: CN=NTDS Settings,CN=TESTDC001,CN=Servers,CN=SiteName,CN=Sites,CN=Configuration,DC=ad,DC=xxxxxxx,DC=com Source domain controller address: 38e95b2a-35af-4174-84ba-9ab039528cce._msdcs.ad.xxxxxxx.com Intersite transport (if any): This domain controller will be unable to replicate with the source domain controller until this problem is corrected. User Action Verify if the source domain controller is accessible or network connectivity is available. Additional Data Error value: 5 Access is denied. I'd also like to upgrade to Windows 2008 at some point, but wouldn't want to attempt any schema updates while I'm not 100% confident on the replication. I'm guessing my only real solution will be to get rid of these child domains. The child domains are operating as stand alone domains, the DC is up and running and authenticating test users fine. I'm guessing the best solution to this would be to delete the domains (although I'd be happily told otherwise). The clock forwarding appears to have been happening for several years, so I'm assuming I can't just put the clock right (I'm guessing scope for this would be 180days, the same as the tombstone lifetime) With the replication errors would I be able to dcpromo the child domains DC, select it as the last domain controller in the domain and the child domain would be deleted? Or would I be better off treating the domain as an orphaned domain and use Microsoft's instructions to clear up as such. Any advice would be much appreciated.

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• VLAN ACLs and when to go Layer 3

  - by wuckachucka

  I want to: a) segment several departments into VLANs with the hopes of restricting access between them completely (Sales never needs to talk to Support's workstations or printers and vice-versa) or b) certain IP addresses and TCP/UDP ports across VLANS -- i.e. permitting the Sales VLAN to access the CRM Web Server in the Server VLAN on port 443 only. Port-wise, I'll need a 48-port switch and another 24-port switch to go with the two existing 24-port Layer 2 switches (Linksys); I'm looking at going with D-Links or HP Procurves as Cisco is out of our price range. Question #1: From what I understand (and please correct me if I'm wrong), if the Servers (VLAN10) and Sales (VLAN20) are all on the same 48-port switch (or two stacked 24-port switches), afaik, the switch "knows" what VLANs and ports each device belongs to and will switch packets between them; I can also apply ACLs to restrict access between VLANs at this point. Is this correct? Question #2: Now lets say that Support (VLAN30) is on a different switch (one of the Linksys) switches. I'm assuming I'll need to trunk (tag) switch #2's VLANs across to switch #1, so switch #1 sees switch #2's VLAN30 (and vice-versa). Once Switch #1 can "see" VLAN30, I'm assuming I can then apply ACLs as stated in Question #1. Is this correct? Question #3: Once Switch #1 can see all the VLANs, can I achieve the seemingly "Layer 3" ACL filtering of restricting access to Server VLAN on only certain TCP/UDP ports and IP addresses (say, only permitting 3389 to the Terminal Server, 192.168.10.4/32). I say "seemingly" because some of the Layer 2 switches mention the ability to restrict ports and IP addresses through the ACLs; I (perhaps mistakenly) thought that in order to have Layer 3 ACLs (packet filtering), I'd need to have at least one Layer 3 switch acting as a core router. If my assumptions are incorrect, at which point do you need a Layer 3 switch for inter-VLAN routing vs. inter-VLAN switching? Is it generally only when you need that higher-level packet filtering ability between your departments?

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• Host Name Resolution - ISA 2006 - VPN PPTP

  - by Brian Lee Jackson

  We are running an ISA 2006 server and PPTP VPN connection works fine. Clients are able to connect to internet, access Outlook, CRM, etc. The problem we are encountering is that host name resolution is not working. Example, when connected via VPN I can’t ping any box other than the VPN server by the host name. Nslookup also fails. I can ping everything fine via IP address. But for clients, they need to be able to access their “mapped” drives over the VPN which all are mapped by host name. I recently took over this position and it sounds like this used to work. What would be the best place to check first? I haven’t had much exposure to ISA and have been reading up a bit on installation procedures, etc. DNS is hosted and running on our domain controller, as well as WINS. It isn’t on the ISA box. Is there a firewall policy that perhaps got removed? What usually is required for host name resolution to pass through. Any help would be appreciated, thanks!

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• Painless deployment of a Django app (port from Drupal). Do I have to switch to a VPS?

  - by Monden

  I'm about to complete porting my Drupal based community site to Django. My Drupal site is hosted at a shared hosting (Dreamhost) for last 4 years, and stability & performance has been satisfactory. The site gets around 5k unique visitors with 70-80k page views a day. This will be my first deployment of a Django application and I'm not comfortable with managing my own VPS. I use Ubuntu as a dev. server, but I don't have experience with it at the production env. I have an unrelated internal CRM app (Django) that I host with Webfaction. However security and performance isn't an issue as it's only accessed by 5 people. Unfortunately, I don't have much time to learn and maintain a VPS at this moment. I would like to know if I can host a site with this much traffic at Webfaction's shared environment? How would performance differ in comparison to Linode or Slicehost? Google AppEngine isn't an option at the moment as I'll be using my current Postgresql database.

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• Apache Virtual Hosts behind Cisco Router

  - by Theo

  I'm setting up an Apache 2.2 Ubuntu web server for internal services that is also supposed to be accessed from outside our LAN. Our LAN has a single external IP that is the external IP of our RV042 Cisco router. We have set up several A records on our external DNS server that point to this IP. Our internal DNS server resolve the same records to the internal IP of our web server, so computers from inside the network can access them using the same address as if they were outside. We forwarded the router's external 80 port to our web server's 80 port. I have set up one Virtual Host for each domain name in our list, and my httpd.conf is something like this: ServerName web.domain.com NameVirtualHost *:80 <VirtualHost *:80> ServerName alfresco.domain.com <Proxy *> Order deny,allow Allow from all </Proxy> ProxyPass /alfresco http://localhost:8080/alfresco ProxyPassReverse /alfresco http://localhost:8080/alfresco ProxyPass /share http://localhost:8080/share ProxyPassReverse /share http://localhost:8080/share </VirtualHost> <VirtualHost *:80> ServerName crm.domain.com DocumentRoot /var/www/sugarcrm </VirtualHost> Now, this works if we are in our LAN. However, if we are outside of our LAN we reach our web server's default page saying: It Works! This is the default web page for this server. But we can't reach the virtual hosts, as if the domain name is not being preserved when the router forward the packets to the web server. Am I doing something wrong? How can I check what is going on? What should be the settings to make this work from outside?

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• EBS Techstack Sessions at OAUG/Collaborate 2010

  - by Steven Chan

  We have a large contingent of E-Business Suite Applications Technology Group staff rolling out to the OAUG/Collaborate 2010 conference in Las Vegas new week.  Our Applications Technology Group staff will be appearing as guest speakers or full-speakers at the following E-Business Suite technology stack related sessions:Database Special Interest GroupSunday, April 18, 11:00 AM, Breakers FSIG Leaders:  Michael Brown, Colibri; Sandra Vucinic, Vlad GroupGuest Speaker:  Steven ChanCovering database upcoming and past desupport dates, and database support policies as they apply to E-Business Suite environments, general Q&A E-Business Suite Technology Stack Special Interest GroupSunday, April 18, 3:00 PM, Breakers FSIG Leaders:  Elke Phelps, Paul Jackson, HumanaGuest Speaker:  Steven ChanCovering the latest EBS technology stack certifications, roadmap, desupport noticesupgrade options for Discoverer, OID, SSO, Portal, general Q&A E-Business Suite Applications Technology Roadmap & VisionMonday, April 19, 8:00 AM, South Seas GOracle Speaker:  Uma PrabhalaLatest developments for SOA, AOL, OAF, Web ADI, SES, AMP, ACMP, security, and other technologies Oracle E-Business Suite Applications Strategy and General Manager UpdateMonday, April 19, 2:30 PM, Mandalay Bay Ballroom DOracle Speaker:  Cliff GodwinUpdate on the entire Oracle E-Business Suite product line. The session covers the value delivered by the current release of Oracle E-Business Suite applications, the momentum, and how Oracle E-Business Suite applications integrate into Oracle's overall applications strategy 10 Things You Can Do Today to Prepare for the Next Generation ApplicationsTuesday, April 20, 8:00 AM, South Seas FOracle Speaker:  Nadia Bendjedou"Common sense" and "practical" steps that can be taken today to increase the value of your Oracle Applications (E-Business Suite, PeopleSoft, Siebel, and JDE) investments by using the latest Oracle solutions and technologiesReducing TCO using Oracle E-Business Suite Management PacksTuesday, April 20, 10:30 AM, South Seas EOracle Speaker:  Angelo RosadoLearn how you can reduce the Total Cost of Ownership by implementing Application Management Pack (AMP) and Application Change Management Pack (ACP) for E-Business Suite 11i, R12, R12.1. AMP is Oracle's next generation system manageability product offering that provides a centralized platform to manage and maintain EBS. ACP is Oracle's offering to monitor and manage E-Business Suite changes in the areas of E-Business Suite Customizations, Patches and Functional Setups. E-Business Suite Upgrade Special Interest GroupTuesday, April 20, 3:15 PM, South Seas ESIG Leaders:  John Stouffer; Sandra Vucinic, Vlad GroupGuest Speaker:  Steven ChanParticipating in general Q&A E-Business Suite Technology Essentials: Using the Latest Oracle Technologies with E-Business Suite Wednesday, April 21, 8:00 AM, South Seas HOracle Speaker:  Lisa ParekhOracle continues to build new functionality into the Oracle Database, Fusion Middleware, and Enterprise Manager. Come see how you can enhance the value of E-Business Suite for your users and lower your costs of ownership by utilizing the latest features of these Oracle technologies with E-Business Suite. Learn about the latest advanced E-Business Suite topologies and features, including new options for security, performance, third-party integration, SOA, virtualization, clouds, systems management, and much more How to Leverage the New E-Business Suite R12.1 Solutions Without Upgrading your 11.5.10 EnvironmentWednesday, April 21, 10:30 AMOracle Speaker:  Nadia Bendjedou, South Seas ELearn how you can use the latest E-Business Suite 12.1 standalone solutions without upgrading from your E-Business Suite 11.5.10 environment Web 2.0 User Experience and Oracle Fusion Middleware Integration with Oracle E-Business SuiteWednesday, April 21, 4:00 PM, South Seas FOracle Speaker:  Padmaprabodh AmbaleSee the next generation Oracle E-Business Suite OA framework improvements that will provide new rich interactions in components such as LOV, Tables and Attachments.  See  new components like the Rich Container that allows any Web 2.0 content like Flash or OBIEE to be embedded in OA Framework pages. Advanced Technology Deployment Architectures for E-Business Suite Wednesday, April 21, 2:15 PM, South Seas EOracle Speaker:  Steven ChanLearn how to take advantage of the latest version of Oracle Fusion Middleware with Oracle E-Business Suite. Learn how to utilize identity management systems and LDAP directories. In addition, come to this session for answers about advanced network deployments involving reverse proxy servers, load balancers, and DMZ's, and to see how you can take benefit from virtualization and new system management capabilities. Upgrading to Oracle E-Business Suite 12.1 - Best PracticesThursday, April 22, 11:00 AM, South Seas EOracle Speaker:  Lester Gutierrez, Udayan ParvateFundamental of upgrading to Release 12.1, which includes the technology stack components and differences, the upgrade path from various releases of Oracle E-Business Suite, upgrade steps, monitoring the upgrade, hints and tips for minimizing downtime and upgrade best practices for making the upgrade to Release 12.1 a success.  We look forward to seeing you there!

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• 2012 Oracle Fusion Innovation Awards - Part 2

  - by Michelle Kimihira

  Author: Moazzam Chaudry Continuing from Friday's blog on 2012 Oracle Fusion Innovation Awards, this blog (Part 2) will provide more details around the customers. It was a tremendous honor to be in single room of winners. We only wish we could have had more time to share stories from all the winners.  We received great insight from all the innovative solutions that our customers deploy and would like to share them broadly, so that others can benefit from best practices. There was a customer panel session joined by Ingersoll Rand, Nike and Motability and here is what was discussed: Barry Bonar, Enterprise Architect from Ingersoll Rand shared details around their solution, comprised of Oracle Exalogic, Oracle WebLogic Server and Oracle SOA Suite. This combined solutoin enabled their business transformation to increase decision-making, speed and efficiency, resulting in 40% reduced IT spend, 41X Faster response time and huge cost savings. Ashok Balakrishnan, Architect from Nike shared how they leveraged Oracle Coherence to analyze their digital "footprint" of activities. This helps them compete, collaborate and compare athletic data over time. Lastly, Ashley Doodly, Head of IT from Motability shared details around their solution compromised of Oracle SOA Suite, Service Bus, ADF, Coherence, BO and E-Business Suite. This solution helped Motability achieve 100% ROI within the first few months, performance in seconds vs. 10's of minutes and tremendous improvement in throughput that increased up to 50%.  This year's winners by category are: Oracle Exalogic Customer Results using Fusion Middleware Netshoes ATG on Exalogic: 6X Reduced H/W foot print, 6.2X increased throughput and 3 weeks time to market Claro Part of America Movil, running mission critical Java Application on Exalogic with 35X Faster Java response time, 5X Throughput Underwriters Laboratories Exalogic as an Apps Consolidation platform to power tremendous growth Ingersoll Rand EBS on Exalogic: Up to 40% Reduction in overall IT budget, 3x reduced foot print Oracle Cloud Application Foundation Customer Results using Fusion Middleware  Mazda Motor Corporation Tuxedo ART Batch runtime environment to migrate their batch apps on new open environment and reduce main frame cost. HOTELBEDS Technology Open Source to WebLogic transformation Globalia Corporation Introduced Oracle Coherence to fully reengineer DTH system and provide multiple business and technical benefits Nike Nike+, digital sports platform, has 8M users and is expecting an 5X increase in users, many of who will carry multiple devices that frequently sync data with the Digital Sport platform Comcast Corporation The solution is expected to increase availability, continuity, performance, and simplify and make the code at the application layer more flexible. Oracle SOA and Oracle BPM Customer Results using Fusion Middleware NTT Docomo Network traffic solution based on Oracle event processing and coherence - massive in scale: 12M users (50M in future) - 800,000 events/sec. Schneider National, Inc. SOA/B2B/ADF/Data Integration to orchestrate key order processes across Siebel, OTM & EBS.  Platform runs 60M trans/day and  50 million composite SOA instances per day across 10G and 11G Amadeus Oracle BPM solution: Business Rules and processes vary across local (80), regional (~10) and corporate approval process. Up to 10 levels of approval. Plans to deploy across 20+ markets Navitar SOA solution integrates a fully non-Oracle legacy application/ERP environment using Oracle’s SOA Suite and Oracle AIA Foundation Pack. Motability Uses SOA Suite to synchronize data across the systems and to manage the vehicle remarketing process Oracle WebCenter Customer Results using Fusion Middleware  News Limited Single platform running websites for 50% of Australia's newspapers University of Louisville “Facebook for Medicine”: Oracle Webcenter platform and Oracle BIEE to analyze patient test data and uncover potential health issues. Expecting annualized ROI of 277% China Mobile Jiangsu Company portal (25k users) to drive collaboration & productivity Life Technologies Portal for remotely monitoring & repairing biotech instruments LA Dept. of Water & Power Oracle WebCenter Portal to power ladwp.com on desktop and mobile for 1.6million users Oracle Identity Management Customer Results using Fusion Middleware Education Testing Service Identity Management platform for provisioning & SSO of 6 million GRE, GMAT, TOEFL customers Avea Oracle Identity Manager allowing call center personnel to quickly change Identity Profile to handle varying call loads based on a user self service interface. Decreased Admin Cost by 30% Oracle Data Integration Customer Results using Fusion Middleware Raymond James Near real-time integration for improved systems (throughput & performance) and enhanced operational flexibility in a 24 X 7 environment Wm Morrison Supermarkets Electronic Point of Sale integration handling over 80 million transactions a day in near real time (15 min intervals) Oracle Application Development Framework and Oracle Fusion Development Customer Results using Fusion Middleware Qualcomm Incorporated Solution providing  immediate business value enabling a self-service model necessary for growing the new customer base, an increase in customer satisfaction, reduced “time-to-deliver” Micros Systems, Inc. ADF, SOA Suite, WebCenter  enables services that include managing distribution of hotel rooms availability and rates to channels such as Hotel Web-site, Expedia, etc. Marfin Egnatia Bank A new web 2.0 UI provides a much richer experience through the ADF solution with the end result being one of boosting end-user productivity    Business Analytics (Oracle BI, Oracle EPM, Oracle Exalytics) Customer Results using Fusion Middleware INC Research Self-service customer portal delivering 5–10% of the overall revenue - expected to grow fast with the BI solution Experian Reduction in Time to Complete the Financial Close Process Hologic Inc Solution, saving months of decision-making uncertainty! We look forward to seeing many more innovative nominations. The nominatation process for 2013 begins in April 2013.    Additional Information: Blog: Oracle WebCenter Award Winners Blog: Oracle Identity Management Winners Blog: Oracle Exalogic Winners Blog: SOA, BPM and Data Integration will be will feature award winners in its respective areas this week Subscribe to our regular Fusion Middleware Newsletter Follow us on Twitter and Facebook

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• Oracle WebCenter at the Enterprise 2.0 Conference

  - by Brian Dirking

  We had a great week at the E20 Conference, presenting in four sessions – Andy MacMillan gave a session titled Today’s Successful Enterprises are Social Enterprises and was on a panel that Tony Byrne moderated; Christian Finn spoke on a panel on Unified Communications Unified Communications + Social Computing = Best of Both Worlds?, Mark Bennett spoke on a panel on The Evolution of Talent Management. The key areas of focus this year were sentiment analysis, adoption and community building, the benefits of failure, and social’s role in process applications. Sentiment analysis. This was focused not on external audiences but more on employee sentiment. Tim Young showed his internal "NikoNiko" project, where employees use smilies to report their current mood. The result was a dashboard that showed the company mood by department. Since the goal is to improve productivity, people can see which departments are running into issues and try and address them. A company might otherwise wait until the end of the quarter financials to find out that there was a problem and product didn’t ship. This is a way to identify issues immediately. Tim is great – he had the crowd laughing as soon as he hit the stage, with his proposed hastag for his session: by making it 138 characters long, people couldn’t say much behind his back. And as I tweeted during his session, I loved his comment that complexity diffuses energy - it sounds like something Sun Tzu would say. Another example of employee sentiment analysis was CubeVibe. Founder and CEO Aaron Aycock, in his 3 minute pitch or die session talked about how engaged employees perform better. It was too bad he got gonged, he was just picking up speed, but CubeVibe did win the vote – congratulations to them. Internal adoption, community building, and involvement. On this topic I spoke to Terri Griffith, and she said there is some good work going on at University of Indiana regarding this, and hinted that she might be blogging about it in the near future. This area holds lots of interest for me. Amongst our customers, - CPAC stands out as an organization that has successfully built a community. So, I wonder - what are the building blocks? A strong leader? A common or unifying purpose? A certain level of engagement? I imagine someone has created an equation that says “for a community to grow at 30% per month, there must be an engagement level x to the square root of y, where x equals current community size, and y equals the expected growth rate, and the result is how many engagements the average user must contribute to maintain that growth.” Does anyone have a framework like that? The net result of everyone’s experience is that there is nothing to do but start early and fail often. Kevin Jones made this the focus of his keynote. He talked about the types of failure and what they mean. And he showed his famous kids at work video: Kevin’s blog also has this post: Social Business Failure #8: Workflow Integration. This is something that we’ve been working on at Oracle. Since so much of business is based in enterprise applications such as ERP and CRM (and since Oracle offers e-Business Suite, Siebel, PeopleSoft, and JD Edwards, as well as Fusion Applications), it makes sense that the social capabilities of Oracle WebCenter is built right into these applications. There are two types of social collaboration – ad-hoc, and exception handling. When you are in a business process and encounter an exception, you immediately look for 1) the document that tells you how to handle it, or 2) the person who can tell you how to handle it. With WebCenter built into these processes, people either search their content management system, or engage in expertise location and conversation. The great thing is, THEY DON’T HAVE TO LEAVE THE APPLICATION TO DO IT. Oracle has built the social capabilities right into the applications and business processes. I don’t think enough folks were able to see that at the event, but I expect that over the next six months folks will become very aware of it. WebCenter also provides the ability to have ad-hoc collaboration, search, and expertise location that folks need when they are innovating or collaborating. We demonstrated Oracle Social Network. It’s built on our Oracle WebCenter product to provide social collaboration inside and outside of your company. When we showed it to people, there were a number of areas that they commented on that were different from the other products being shown at the conference: Screenshots from within the product Many authors working on documents simultaneously Flagging people for follow up Direct ability to call out to people Ability to see presence not just if someone is online, but which conversation they are actively in Great stuff, the conference was full of smart people that that we enjoy spending time with. We’ll keep up in the meantime, but we look forward to seeing you in Boston.

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• MDM for Tax Authorities

  - by david.butler(at)oracle.com

  In last week’s MDM blog, we discussed MDM in the Public Sector. I want to continue that thread. After all, no industry faces tougher data quality problems than governmental organizations, and few industries suffer more significant down side consequences to poor operations than local, state and federal governments. One key challenge area is taxation. Tax Authorities face a multitude of IT challenges. Firstly, the data used in tax calculations is increasing in volume and complexity. They must improve service by introducing multi-channel contact centers and self-service capabilities. Security concerns necessitate increasingly sophisticated data protection procedures. And cost constraints are driving Tax Authorities to rely on off-the-shelf software for many of their functional areas. Compounding these issues is the fact that the IT architectures in operation at most revenue and collections agencies are very complex. They typically include multiple, disparate operational and analytical systems across which the sum total of data about individual constituents is fragmented. To make matters more complicated, taxation is not carried out by a single jurisdiction, and often sources of income including employers, investments and other sources of taxable income and deductions must also be tracked and shared among tax authorities. Collectively, these systems are involved in tax assessment and collections, risk analysis, scoring, tracking, auditing and investigation case management. The Problem of Constituent Data Management The infrastructure described above makes it very difficult to create a consolidated representation of a given party. Differing formats and data models mean that a constituent may be represented in one way in one system and in a different way in another. Individual records are frequently inaccurate, incomplete, out of date and/or inconsistent with other records relating to the same constituent. When constituent data must be aggregated and scored, information within each system must be rationalized and normalized so the agency can produce a constituent information file (CIF) that provides a single source of truth about that party. If information about that constituent changes, each system in turn must be updated. There have been many attempts to solve this problem with technology: from consolidating transactional systems to conducting manual systems integration projects and superimposing layers of business intelligence and analytics. All these approaches can be successful in solving a portion of the problem at a specific point in time, but without an enterprise perspective, anything gained is quickly lost again. Oracle Constituent Data Mastering for Tax Authorities: A Single View of the Constituent Oracle has a flexible and long-term solution to the problem of securely integrating and managing constituent data. The Oracle Solution for mastering Constituent Data for Tax Authorities is based on two core product offerings: Oracle Customer Hub and – optionally – Oracle Application Integration Architecture (AIA). Customer Hub is a master data management (MDM) product that centralizes, de-duplicates, and enriches constituent data. It unifies fragmented information without disrupting existing business processes or IT investments. Role based data access and privacy rules guarantee maximum security and privacy. Data is continuously and automatically synchronized with all source systems. With the Oracle Customer Hub managing the master constituent identity, every department can capture transaction activity against the same record, improving reporting accuracy, employee productivity, reliability of constituent analytics, and day-to-day constituent relationships. Oracle Application Integration Architecture provides a collection of core pre-built processes to support out of the box Master Data Governance across Oracle Customer Hub, Siebel CRM, and Oracle E-Business Suite. It also provides a framework to enable MDM integrations with other Oracle and non-Oracle applications. Oracle AIA removes some of the key inhibitors to implementing a service-oriented architecture (SOA) by providing a pre-built SOA-based middleware foundation as well as industry-optimized service oriented applications, all built around a SOA governance model that encourages effective design and reuse. I encourage you to read Oracle Solution for Mastering Constituents Data for Public Sector – Tax Authorities by Roberto Negro. It is an outstanding whitepaper that describes how the Oracle MDM solution allows you to create a unified, reconciled source of high-quality constituent data and gain an accurate single view of each constituent. This foundation enables you to lower the costs associated with data quality and integration and create a tax organization that is efficient, secure and constituent-centric. Also, don’t forget the upcoming webcast on Thursday, February 10th: Deliver Improved Services to Citizens at Lower Cost to your Organization Our Guest Speaker is Ruben Spekle, from Capgemini. He will also provide insight into Public Sector Master Data Management and Case Management implementations including one that was executed for a Dutch Government Agency. If you are interested in how governmental organizations from around the world are using MDM to advance their cause, click here to register for the webcast.

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• Content in Context: The right medicine for your business applications

  - by Lance Shaw

  For many of you, your companies have already invested in a number of applications that are critical to the way your business is run. HR, Payroll, Legal, Accounts Payable, and while they might need an upgrade in some cases, they are all there and handling the lifeblood of your business. But are they really running as efficiently as they could be? For many companies, the answer is no. The problem has to do with the important information caught up within documents and paper. It’s everywhere except where it truly needs to be – readily available right within the context of the application itself. When the right information cannot be easily found, business processes suffer significantly. The importance of this recently struck me when I recently went to meet my new doctor and get a routine physical. Walking into the office lobby, I couldn't help but notice rows and rows of manila folders in racks from floor to ceiling, filled with documents and sensitive, personal information about various patients like myself.  As I looked at all that paper and all that history, two things immediately popped into my head.  “How do they find anything?” and then the even more alarming, “So much for information security!” It sure looked to me like all those documents could be accessed by anyone with a key to the building. Now the truth is that the offices of many general practitioners look like this all over the United States and the world.  But it had me thinking, is the same thing going on in just about any company around the world, involving a wide variety of important business processes? Probably so. Think about all the various processes going on in your company right now. Invoice payments are being processed through Accounts Payable, contracts are being reviewed by Procurement, and Human Resources is reviewing job candidate submissions and doing background checks. All of these processes and many more like them rely on access to forms and documents, whether they are paper or digital. Now consider that it is estimated that employee’s spend nearly 9 hours a week searching for information and not finding it. That is a lot of very well paid employees, spending more than one day per week not doing their regular job while they search for or re-create what already exists. Back in the doctor’s office, I saw this trend exemplified as well. First, I had to fill out a new patient form, even though my previous doctor had transferred my records over months previously. After filling out the form, I was later introduced to my new doctor who then interviewed me and asked me the exact same questions that I had answered on the form. I understand that there is value in the interview process and it was great to meet my new doctor, but this simple process could have been so much more efficient if the information already on file could have been brought directly together with the new patient information I had provided. Instead of having a highly paid medical professional re-enter the same information into the records database, the form I filled out could have been immediately scanned into the system, associated with my previous information, discrepancies identified, and the entire process streamlined significantly. We won’t solve the health records management issues that exist in the United States in this blog post, but this example illustrates how the automation of information capture and classification can eliminate a lot of repetitive and costly human entry and re-creation, even in a simple process like new patient on-boarding. In a similar fashion, by taking a fresh look at the various processes in place today in your organization, you can likely spot points along the way where automating the capture and access to the right information could be significantly improved. As you evaluate how content-process flows through your organization, take a look at how departments and regions share information between the applications they are using. Business applications are often implemented on an individual department basis to solve specific problems but a holistic approach to overall information management is not taken at the same time. The end result over the years is disparate applications with separate information repositories and in many cases these contain duplicate information, or worse, slightly different versions of the same information. This is where Oracle WebCenter Content comes into the story. More and more companies are realizing that they can significantly improve their existing application processes by automating the capture of paper, forms and other content. This makes the right information immediately accessible in the context of the business process and making the same information accessible across departmental systems which has helped many organizations realize significant cost savings. Here on the Oracle WebCenter team, one of our primary goals is to help customers find new ways to be more effective, more cost-efficient and manage information as effectively as possible. We have a series of three webcasts occurring over the next few weeks that are focused on the integration of enterprise content management within the context of business applications. We hope you will join us for one or all three and that you will find them informative. Click here to learn more about these sessions and to register for them. There are many aspects of information management to consider as you look at integrating content management within your business applications. We've barely scratched the surface here but look for upcoming blog posts where we will discuss more specifics on the value of delivering documents, forms and images directly within applications like Oracle E-Business Suite, PeopleSoft Enterprise, JD Edwards Enterprise One, Siebel CRM and many others. What do you think?  Are your important business processes as healthy as they can be?  Do you have any insights to share on the value of delivering content directly within critical business processes? Please post a comment and let us know the value you have realized, the lessons learned and what specific areas you are interested in.

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• ?My Oracle Support???????????????

  - by user763198

  Normal 0 7.8 ? 0 2 false false false EN-US ZH-CN X-NONE Normal 0 7.8 ? 0 2 false false false EN-US ZH-CN X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:????; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:105%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:major-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:major-latin; mso-fareast-language:EN-US; mso-bidi-language:EN-US;} l ????????? ??????Help ??????? Table of Contents? ????Certification? ??,????????: My Oracle Support Help - Certifications (Doc ID 870956.5) l ????????? ?????????????????????????,???My Oracle Support Help - Certifications (Doc ID 870956.5)????????????????????,??? Global Customer Support ????? l ??????????? ????????????: http://www.oracle.com/support/contact.html l ???????????? ????????????: https://shop.oracle.com/pls/ostore/f?p=dstore:home:0:::::&tz=8:00 ????????????????,???? “Contact Us” ??? l ???????,??? Export ??? ???????:    1. ???????,????,????Copy Selected Row,??Actions?????Copy Selected Rows? 2. ??????spreadsheet,??????? email ???? ?????????????table ??,????table ??,????Printable View????????????????,?????????????? ????tables????Export??, ??????export???????CSV???? ??:???Printable View ?Export?????????,??????????????? l ?????????? ?Oracle Education ??????????: http://education.oracle.com ????????????? ???????????,???Oracle Education ??(????????????)? l ????? License codes/Keys? http://www.oracle.com/us/support/licensecodes/index.html ?????????License Codes ?????????????(?????),????????????????????Oracle license code ?????????,????Customer Support Identifier (CSI)? l ???Software Delivery Cloud ????????? ???Software Delivery Cloud ???????? (Doc ID 1070969.1) ??? http://edelivery.oracle.com/ ,Oracle Software Delivery Cloud. ??“Sign In/Register” button. ??Terms & Restrictions ????Continue ????????,????Go ????????Continue ????????? l ??????Oracle.com ???? 1, ? www.oracle.com 2, ???????“Help” 3, ?????,???“Oracle.com login FAQ” 4, ???????????? 5, Oracle.com ???????????? l ????CRM Ondemand ????? ?CRMOD ??,????????: (i) CRMOD ??????: http://www.oracle.com/us/products/applications/crmondemand/support/customer-care-support-337680.html (ii) CRMOD ?????????,?????????????????: https://ebusiness.siebel.com/odcustomercare/contact/contact_cc.asp l ???? Oracle Software Delivery Cloud ??? ????Oracle Software Delivery Cloud – ??Oracle ??????,???/????????email ???????? ???????: 1. ? www.oracle.com ?????Single Sign-On (SSO) ?? 2. ?????"Account" 3. ????,?? "Please verify account(?????)" ,????????????email ID 4. ????????,???????? l ???My Oracle Support??????Oracle Database Patchset ? 1. ?????? 2. ??Product ?Product Family: Oracle database. 3. ????:? Oracle 10.2.0.4. 4. ????:?Microsoft x64 (64-bit). 5. ??????: Patchset/Minipack. 6. ?? Go. l ?????????????FTP ??? ???? CD/DVD ? FTP ??: ???My Oracle Support ( https://support.oracle.com ) ???????Contact Us?? ???????????? CD/DVD ? FTP ???????????? ????????,????????,?????????????,????????????

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• Oracle Customer Reference Forum – Apex IT – Oracle Sales Cloud

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Apex IT, an Oracle Platinum Partner, wins Nucleus Research's ROI Award with a 724% return. Learn how you can improve your ROI with Oracle Sales and Marketing Cloud. We are pleased to invite you to a discussion with Apex IT on industry trends, why sales automation is important, the decision making process for choosing Oracle Sales Cloud, and benefits achieved since going live. Apex IT works with clients large and small, assisting them at all stages in the process: organizing ideas and developing strategies, selecting the most appropriate package, implementing it for best results, and keeping systems optimized with long-term support. Please plan to register at least three hours prior to the event taking place in order to participate and get the dial-in information associated in due time. Speakers: Bryan Hinz, Vice President of Business Development, Apex IT (Speaker) Chris Haven, Senior Director Product Management, Oracle (Moderator) Organization Profile: Since 1997, Apex IT has helped public sector, corporate and higher education clients use technology to streamline their processes and increase productivity and profitability. Based on products and best practices from Oracle our experts provide a full range of enterprise solutions including CX/CRM and related applications that support marketing, sales, and service; HR and HR Helpdesk; and Business Intelligence. Our project approach is results-driven and our attitude is people-focused. Industry: Professional Services Products/Services: Oracle Sales Cloud Organization Website: http://apexit.com/ Event Description: In this informal reference call, you will have the opportunity to hear Apex IT discuss industry trends, why sales automation is important, the decision making process for choosing Oracle Sales Cloud, and benefits achieved since going live. The call will open with a brief overview, followed by discussion, and an open question and answer session. Please allow one hour for the call. Why Oracle: Apex IT needed a mobile-enabled sales force automation tool that could promote account collaboration and integrate with Microsoft Outlook. Oracle Sales Cloud met these needs and Apex IT’s requirements for: Improved collaborative selling Improved quality of customer engagement and information Improved business development Improved pipeline management Please plan to register at least three hours prior to the event taking place in order to participate and get the dial-in information associated in due time. After you register your information will be forwarded through an Approval Process. Once your registration request has been validated against the invitation database, you will receive an email confirmation with your registration details as long as there is availability. Please be advised that Apex IT will revise the registrants list and may dismiss registrations as they see fit. Note: To access more information at the corporate site you would need an Oracle.com account. If you do not already have an account, getting one is easy and free. Click on the link and you will be prompted to create an account. After you have created your account, you will be automatically returned to the full page description of this event. Register Now! /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• BizTalk Cross Reference Data Management Strategy

  - by charlie.mott

  Article Source: http://geekswithblogs.net/charliemott This article describes an approach to the management of cross reference data for BizTalk.  Some articles about the BizTalk Cross Referencing features can be found here: http://home.comcast.net/~sdwoodgate/xrefseed.zip http://geekswithblogs.net/michaelstephenson/archive/2006/12/24/101995.aspx http://geekswithblogs.net/charliemott/archive/2009/04/20/value-vs.id-cross-referencing-in-biztalk.aspx Options Current options to managing this data include: Maintaining xml files in the format that can be used by the out-of-the-box BTSXRefImport.exe utility. Use of user interfaces that have been developed to manage this data: BizTalk Cross Referencing Tool XRef XML Creation Tool However, there are the following issues with the above options: The 'BizTalk Cross Referencing Tool' requires a separate database to manage.  The 'XRef XML Creation' tool has no means of persisting the data settings. The 'BizTalk Cross Referencing tool' generates integers in the common id field. I prefer to use a string (e.g. acme.country.uk). This is more readable. (see naming conventions below). Both UI tools continue to use BTSXRefImport.exe.  This utility replaces all xref data. This can be a problem in continuous integration environments that support multiple clients or BizTalk target instances.  If you upload the data for one client it would destroy the data for another client.  Yet in TFS where builds run concurrently, this would break unit tests. Alternative Approach In response to these issues, I instead use simple SQL scripts to directly populate the BizTalkMgmtDb xref tables combined with a data namepacing strategy to isolate client data. Naming Conventions All data keys use namespace prefixing.  The pattern will be <companyName>.<data Type>.  The naming conventions will be to use lower casing for all items.  The data must follow this pattern to isolate it from other company cross-reference data.  The table below shows some sample data. (Note: this data uses the 'ID' cross-reference tables.  the same principles apply for the 'value' cross-referencing tables). Table.Field Description Sample Data xref_AppType.appType Application Types acme.erp acme.portal acme.assetmanagement xref_AppInstance.appInstance Application Instances (each will have a corresponding application type). acme.dynamics.ax acme.dynamics.crm acme.sharepoint acme.maximo xref_IDXRef.idXRef Holds the cross reference data types. acme.taxcode acme.country xref_IDXRefData.CommonID Holds each cross reference type value used by the canonical schemas. acme.vatcode.exmpt acme.vatcode.std acme.country.usa acme.country.uk xref_IDXRefData.AppID This holds the value for each application instance and each xref type. GBP USD SQL Scripts The data to be stored in the BizTalkMgmtDb xref tables will be managed by SQL scripts stored in a database project in the visual studio solution. File(s) Description Build.cmd A sqlcmd script to deploy data by running the SQL scripts below.  (This can be run as part of the MSBuild process).   acme.purgexref.sql SQL script to clear acme.* data from the xref tables.  As such, this will not impact data for any other company. acme.applicationInstances.sql   SQL script to insert application type and application instance data.   acme.vatcode.sql acme.country.sql etc ...  There will be a separate SQL script to insert each cross-reference data type and application specific values for these types.

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