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  • Help yourself . if you like

    - by rachelp
    At Red Gate we enjoy talking to our customers. Really! If you've read recent blog posts by members of some of our customer-facing teams, you'll have spotted the pleasure they take in their work. In case you missed those posts, here they are: From our Finance team: Finance: Friends, not foes! From our reception desk: The Front line of Communication However, we recognise that sometimes our customers would like to be able to solve their problems or answer their questions without talking to us - they're in a hurry, it's outside office hours . or perhaps they just prefer not to pick up the phone and call.   Self-service customer care So we've begun a programme of work to enable more self-service; whether it's finding the answer to a "how do i.?" question or getting access to a record of what product licenses they own, we want to make it much easier for our customers to get hold of this information for themselves. If they want to.   Phase 1: make it easier to find information We decided to start by tackling findability. We've got loads of useful information on our website, but it's sometimes difficult to find, so we've been working on improving our site search. Step 1 has been to replace the search engine, clean up the search UI, and make it consistent across the site. We're nearly there! The idea is that if we improve the site search it will be easier - and much more pleasant - for people to find the information they need. The new search will go live some time in April, and then we'll be gathering feedback, looking at web analytics (more about this in an earlier article), and working out what improvements we still need to make. We'd love to hear what you think, so do give your feedback or drop us a line. Or pick up the phone and call, if you like.   What do you think? While I've got your attention, I'd love to hear what people think about self-service customer care. Do you like to call, email, live chat . or do you prefer to dig around and find out answers yourself? Who's getting it right: what self-service sites do you like? p.s. Watch this space for news of phase 2.

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  • Interviewer question: What is the greatest strength and weakness of your development team? Any downside to ask?

    - by epignosisx
    I was wondering if this was a good question to ask a possible employer: What is the greatest strength and weakness of your development team? We all get this question when we are in an interview. So why not ask them? It's not just to annoy them. I think it is a very good question. By asking this question to future employers we could find out about the team and how this strength or weakness could affect us. What do you think? Do you see any downside to asking this question?

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  • Implementing unlockable items on Android

    - by coder_For_Life22
    I know this would be a beginners question (some of you might think) but I would like to know different approaches for this. I have a game with lets say 20 unlockable items, at the main menu I have a button where the user can go to an activity and view the unlockable items. So I would like for it to have a "Locked image" and under it a text telling you what the item is and maybe how to unlock it. What is the best way of going about this? And then when the item is unlocked during the game, maybe put a variable in the shared preference and check at the beginning of the activity with the unlockabled items. Let me know what you guys think. Thanks.

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  • poor font rendering in browsers on 12.04

    - by Alecs
    I'm using a Lenovo B570e. I've installed the mesa-utils for the graphic driver because it wasn't recognized by default. Now I have this: graphic card : Intel® Sandybridge Mobile x86/MMX/SSE2. I don't know if it's just my impression but I think all the images are a little bit pixelated and I think it have something to do with the drivers. Maybe is not the correct driver associated with it, I'm saying this because when I was on Windows 7 the name of the driver was something like " Intel hd graphics..." Any suggestions? Thank you! Later edit: This seems to happen only in browsers.

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  • Programming Carreer. What should i choose? [closed]

    - by thenewbie
    I have an experience in programming. Im not that experience but i have created some desktop application like payroll etc. In web i had created some websites. Now im studying java for android. I already created an application on android and submitted it on google play.However, i feel like the excitement in creating application for android or web is gone. What i think i like is to program in c++ language. but i have a doubt mastering it. Because nowadays only a handful of company hire a c++ junior programmer. I think only in gaming industry that they would hire a c++ programmer and has an 3 or more years of xp. While in java there are lots of oppurtuniy especialy for android. and I dont have a plan studying objective c cause i dont have mac. SO what should i realy choose? thank you..

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  • Powerpoint: remote pointing and slide track device

    - by kkp
    I think that this question may not be suitable for this forum. But I need your help. I am planning to buy a remote pointing (not only just pointing, we will be able to track the slides) device for my powerpoint presentations. I always use Ubuntu and powerpoint with libreoffice impress. I have been looking products on amazon, most of them are either for Windows or MAC. I am not sure whether they will work on Ubuntu. I think that at least some of of you have been using a device for presentations on Ubuntu. It would be great if you share one that will work seamlessly with Ubuntu. Thanks.

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  • How to Create a Powerful Website That Sells Today?

    If you are trying to make money online, you simply must have a well designed website. When it comes to designing their websites, many internet marketers think very short term and do a low quality rush job. Putting up a cheap or cookie cutter type website will not bring you the online success that you desire. Whatever time it takes to make an attractive website that is appealing to visitors should be considered a necessary investment in your future success. Some people think it's very hard or that you have to be some kind of technical genius to make a good website; thankfully, this isn't the case.

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  • How to backup a dev & QA folder website structure?

    - by novicePrgrmr
    A site I just became in charge of uses a really simple two folder structure to host the dev site and the QA site. The sites are hosted on the company servers so I just have the sites' folders mapped on my desktop. I would like to run some kind of backup scheme, but I am finding it hard to think of a way to do this effectively. The problem is that we aren't using any revision control software, and since the servers aren't controlled by me, I don't think I will be able to implement anything like that. Or could I? The entire site is static too, so no DB's or anything besides html, images, PDFs, etc.

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  • Designing a hierarchical structure with lots of reads and writes?

    - by JD01
    I am in the process of working on a video on demand system part of it involves the management of a hierarchical tree structure (think windows explorer) which allows users to upload videos, move folders around, create new folders etc. User action will be allowed depending on which permissions they have. In addition to managing the structure (creating folders and uploading videos), subscribers will be viewing content (read access). The number of reads will be significantly more than the writes. My question (and it is big one) is should I store the data in a database (for the writes) and also have some sort of cache which will be used for the reads? or do I use two databases? or is there a better solution? Also I will have to resolve concurrency issues which I think optimistic locking on the database will resolve. I have a fair bit about CQRS over the last few months but not sure if this is the way to go. Any ideas?

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  • Using bone joints

    - by raser
    I am trying to save bone joints to a file, and am using this format. I was wondering if anyone could clear up a few questions I have why do I need to provide rotation data for the bone, if I already gave it the location? How do I calculate the rotation of each axis if I have the relative location from the parent joint? ** EDIT ** After doing some more digging, I think that it has something to do with quaternions, so, could someone point me to a good resource on using quaternions for bone joints? ** EDIT AGAIN ** I think I've solved it, but I don't understand how it works. I can't seem to find any google results explaining it. I'd appreciate if anyone could send resources explaining it to me.

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  • How can I show contextual ads after a user filtered page contents by keyword?

    - by lex82
    I am building a social bookmarking service that is monetized in part by Google Adsense. However, I don't know how to influence how the ads are displayed. I think Google scans my pages and decides itself which ads to show where. Navigation on my site is mainly based on the selection of categories or tags being provided by the users. So after a user filters a list of bookmarks by the tag "SEO", I think I know pretty well what he is looking for. So I am looking for a service that allows me to show contextual ads for these particular keywords. How I can guide Google to show relevant ads? Can you recommend an alternative ad network, that gives me more control?

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  • Have a Couple of Minutes? We’d Like Your Opinion.

    - by Oracle OpenWorld Blog Team
    by Kate Jones Last year’s Oracle University training offered prior to Oracle OpenWorld was a great success, so we’re doing it again this year—on Sunday, September 30. Our problem (and it’s a good one to have) is that we have more potential sessions than we have time in the day. So we’re looking for followers of Oracle OpenWorld to let us know what you think the most valuable and relevant topics are for these technical sessions. To see a preview of the sessions we’re considering and take the brief survey, click here. Don’t be shy—let us know what you think.

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  • Are there any good javascript libraries for programming with html5 canvas element? [closed]

    - by marko
    I think there are some js-libraries with programming the html5 canvas element. Which one to choose? I've done some js-coding with canvas and are somewhat familiar with the api. But I think somekind of library which encapsulates the somewhat tedious canvas api would be a good thing, so it speeds up the development. Easeljs http://www.createjs.com/#!/EaselJS/download and Paper.js - http://paperjs.org/about/ Anybody who has any experience with any js-libraries for canvas? And any recommendations?

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  • Which C# Book to take?

    - by Fischkopf
    I was searching for a book to learn C#, but now i'm kinda stuck. I found many people asking the same question, and many people gave answers, but there are so many books about C# that it is really hard to decide which one to take. Now i reduced my choice on two books, but I just can't decide between them. Namely, there are: Programming C# 4.0 and C# 4.0 In A Nutshell The first thing I want to know, are these good choices? I'm not completely new to programming, but I just didn't find the right language until know, but i think C# is the one I was searching for. I know all the bassic stuff from Delphi/Java/Python so I think i'm not a complete beginner in programming. Is there anyone out there that read both books and can cleary explain whats the difference between them? I haven't found many reviews and sort of, so I just don't know which one to chose. Or is there any book that is better suiting me?

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  • How to hide assets from user? ( e.g.: a png file )

    - by burninggramma
    I think the title is quite self-explaining, still this is a big area I think, so let me drop a few words: I've got a simple experiment game project going, and I want to make sure, that the user isn't messing with the game assets like player skin etc. In my opinion the best way would be that on production I would merge all the assets into one file and the application would check the hash of that file, so it could detect the corrupted data. Is this an acceptable practice? There must be sum libraries / applications which are targeting this problem, could you guide me on this? Project details: unix/linux, c++, sdl

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  • how to enrich my programming background? [on hold]

    - by city
    I am not sure whether I post my question in right place. I am a master student in computer science and I will graduate next year.Recently, I failed in an interview. Because (at least I think) the interviewer did not think my background strong enough although I finished 5 courses projects and currently working on other 2 projects in graduate school. It seems that nowadays, recruiters like these candidates who finish some projects out of school/work. So I wanna enrich my background. So, I hope you guys recommend some java/C++ projects to me, which I can finish in two or three months. And it would be better if concurrency programming or other fancy skills are needed.

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  • Help with 2-part question on ASP.NET MVC and Custom Security Design

    - by JustAProgrammer
    I'm using ASP.NET MVC and I am trying to separate a lot of my logic. Eventually, this application will be pretty big. It's basically a SaaS app that I need to allow for different kinds of clients to access. I have a two part question; the first deals with my general design and the second deals with how to utilize in ASP.NET MVC Primarily, there will initially be an ASP.NET MVC "client" front-end and there will be a set of web-services for third parties to interact with (perhaps mobile, etc). I realize I could have the ASP.NET MVC app interact just through the Web Service but I think that is unnecessary overhead. So, I am creating an API that will essentially be a DLL that the Web App and the Web Services will utilize. The API consists of the main set of business logic and Data Transfer Objects, etc. (So, this includes methods like CreateCustomer, EditProduct, etc for example) Also, my permissions requirements are a little complicated. I can't really use a straight Roles system as I need to have some fine-grained permissions (but all permissions are positive rights). So, I don't think I can really use the ASP.NET Roles/Membership system or if I can it seems like I'd be doing more work than rolling my own. I've used Membership before and for this one I think I'd rather roll my own. Both the Web App and Web Services will need to keep security as a concern. So, my design is kind of like this: Each method in the API will need to verify the security of the caller In the Web App, each "page" ("action" in MVC speak) will also check the user's permissions (So, don't present the user with the "Add Customer" button if the user does not have that right but also whenever the API receives AddCustomer(), check the security too) I think the Web Service really needs the checking in the DLL because it may not always be used in some kind of pre-authenticated context (like using Session/Cookies in a Web App); also having the security checks in the API means I don't really HAVE TO check it in other places if I'm on a mobile (say iPhone) and don't want to do all kinds of checking on the client However, in the Web App I think there will be some duplication of work since the Web App checks the user's security before presenting the user with options, which is ok, but I was thinking of a way to avoid this duplication by allowing the Web App to tell the API not check the security; while the Web Service would always want security to be verified Is this a good method? If not, what's better? If so, what's a good way of implementing this. I was thinking of doing this: In the API, I would have two functions for each action: // Here, "Credential" objects are just something I made up public void AddCustomer(string customerName, Credential credential , bool checkSecurity) { if(checkSecurity) { if(Has_Rights_To_Add_Customer(credential)) // made up for clarity { AddCustomer(customerName); } else // throw an exception or somehow present an error } else AddCustomer(customerName); } public void AddCustomer(string customerName) { // actual logic to add the customer into the DB or whatever // Would it be good for this method to verify that the caller is the Web App // through some method? } So, is this a good design or should I do something differently? My next question is that clearly it doesn't seem like I can really use [Authorize ...] for determining if a user has the permissions to do something. In fact, one action might depend on a variety of permissions and the View might hide or show certain options depending on the permission. What's the best way to do this? Should I have some kind of PermissionSet object that the user carries around throughout the Web App in Session or whatever and the MVC Action method would check if that user can use that Action and then the View will have some ViewData or whatever where it checks the various permissions to do Hide/Show?

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  • Future of VB.NET? [closed]

    - by Alex Yeung
    Hi all, I worked with C# for years. Last year, I changed my job and the company use VB.NET. Of course, theoretically C# and VB.NET are very similar and I easily adapted. However, I have worked for VB.NET for 1 year. I cannot see any future of VB.NET. As a programming language, it is so foo. Here is a list of what C# can do but VB.NET cannot Case insensitive variables how to think a new variable name? If I have a property called FolderPath, i need to establish another private variable called _folderPath or m_folderPath. In C#, FolderPath and folderPath are two variables. Moreover, it gets compile error if variable name is same as a class name. For example Dim guid = Guid.NewGuid(). (What the...) Again, I need to think a new variable name. Adhoc scope In C#, we could use {...} to create a adhoc scope and all resource in {...} will not affect the code outside. However there is not such syntax in VB.NET. I could only use If True Then and End If to make a local scope which is so unclear. In-Method Region Sometime, it is unavoidable to have a long long method. VB.NET does not support in-method region. I always need to scroll down for 1000 lines. It wastes my time. No multi-line string definition In C#, we could var s = @"..." to define a multi-line string. In VB.NET there is no direct method to do that. The indirect way is use XML-literal string. Dim s = <![CDATA[...]]>.Value. However it is unclear. No block comment In C#, we have line comment // and block comment /* ... */. However in VB.NET we only have line comment which is a very big trouble for me. No statement end symbol Statements are separated by line break in VB.NET; while statements are separated by ; in C#. Underscore I think many people know underscore _ is continue statement symbol. I really disagree with that. I know MS VB.NET language team is going to remove the underscore syntax from VB.NET. However what can we do now? Although underscore is removed in the future, what's the advantage of that? I cannot see any advantage! With scope With scope is an evil scope. Although it allows shorter statement, it is hard to trace. Default Namesapce in project level It is a nightmare for me. The only advantage of VB.NET is property initialization. I think C# cannot do that (correct me if I am wrong.) Public Property ThisIsMyProperty As String = "MyValue" Remarks: I don't think optional method parameters is an advantage of OOP. By those disadvantages, I cannot see the future of VB.NET. Anyone sees the future of VB.NET?

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  • HTTP Upload Problems

    - by jfoster
    We are running a marketplace on ColdFusion8 and IIS with a widely geographically distributed user base and have been receiving complaints of issues with some HTTP uploads. Most of the complaints are coming from geographically distant locations from our main datacenter on the US east coast. I've attempted to upload the same 70MB file from a US West coast test server to both our main site and a backup running the same code on a different network route and I saw the same issues fairly consistently in both places, so I've ruled out the code, route, and internal network errors. I've also tested uploads using both the native cf upload tag and a third party tool called SaFileUp. I saw the same issues with both upload tools, so I also don't think this is necessarily a ColdFusion problem. I don't have any problems uploading the test file from the East coast to other east coast servers, so I'm beginning to think that the distance between our users and our equipment is a factor. I've also found that smaller files are more likely to succeed than large ones (< 10MB) I tried the test upload with both IE and FF and did notice a difference in the way that the browsers seemed to handle packet errors. IE seemed to have a tough time continuing an upload after dropped / bad packets, whereas FF seemed to have the ability to gracefully resume an upload after experiencing packet problems. Has anyone experienced similar issues? Is there anything we can do on our side to make uploads more forgiving to packet loss or resumable after an error? A different upload tool etc… Do we need upload servers in more than one location to shorten the network routes between clients and servers? Does anyone think that switching uploads to SSL will help (no layer7 packet sniffing may lead to a smoother upload). Thanks.

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  • Using NginX and Apache alongside for both static and dynamic files

    - by faridv
    Background: I've searched a lot and found these useful threads about using of Apache or NginX for static or dynamic files. But they are old (mostly about 1 or 2 years ago) and I think both webservers, specifically Nginx has had important changes in performance and usage. So I think take another look on these issue cannot be that bad. Nginx (for static files) and Apache (for dynamic content)? nginx better than apache for dynamic content? [closed] Apache or NGINX for PHP? Nginx as reverse proxy to Apache with only dynamic content? My question: I have a PHP web application with lots of dynamic files and lots of static contents (videos, images etc.) and it's currently running on a CentOS 6 server and Apache 2.2 since 2 months ago. In past few days, number of our site visitors have gained so fast and I just thought if this number continues to increase with current ratio, we need to change many things (web server, application, etc.) to prevent failures. Because of hardware limitations that we are facing, I thought that it's best for us to start with web server. Should I start with something else? Should I try to increase performance of my PHP application and forget about web server for now? (even if gonna take a long time!) Because of huge usage of .htaccess files (for redirection, rewrites, etc.), I think it's gonna be painful to migrate to NginX as default web server or maybe only for dynamic files. Does this mean that I can't even use Nginx as reverse proxy? I'm not sure latest stable version of NginX and PHP-FPM have a better performance over my current Apache and my limitations (too many things) won't let me to give it a try. Which one is doing better currently? What will I lose by migrating to Nginx? To make it short, what should I do?

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  • How to configure SCSI hard drives and RAID for Poweredge 2850 web server

    - by Saul
    I'm trying to set up a Poweredge 2850 as a web server, but as a server novice it's causing me some confusion. Its a virgin install so no data to be lost as yet, so I'd like to get the best arrangement for setting up Windows Server 2008. The box will run IIS, a mail and FTP server. The current physical arrangement of the hot swap drives is 1 73GB 3 146GB 5 blank 0 73GB 2 146GB 4 146GB (but flashes green, amber off) When I enter the PERC config screens on boot up I've got Raid Ch- 0 ID 0 ONLIN A00-00 1 ONLIN A00-01 2 ONLIN A01-00 3 ONLIN A01-01 4 HOTSP I think that drives 0 and 1 are set to RAID 1 and drives 2 and 3 are also set to RAID 1, certainly I can see 2 logical drives, both raid 1 of 69880MB and 139900MB Now what I think I am getting here is that the 2 73GB drives mirror each other and the 2 146GB drives mirror 2? so by my noob thinking if a drive fails I can pull it, insert and new one and it will reduplicate from its matching pair? I think the flashing amber probably indicates a failing drive in slot 4, should that just be binned? What confuses me coming from a home user XP background is that when I load up Windows Server 2008 OS under my computer I only see a C drive of about 70GB capacity. i.e wheres the 146GB drive? Any advice appreciated

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  • sudo or acl or setuid/setgid ?

    - by Xavier Maillard
    Hi, for a reason I do not really understand, everyone wants sudo for all and everything. At work we even have as many entries as there are way to read a logfile (head/tail/cat/more, ...). I think, sudo is defeating here. I'd rather use a mix of setgid/setuid directories and add ACL here and there but I really need to know what are the best practices before starting up. Our servers have %admin, %production, %dba, %users -i.e many groups and many users. Each service (mysql, apache, ...) has its own way to install privileges but members of the %production group must be able to consult configuration file or even log files. There is still the solution to add them into the right groups (mysql...) and set the good permission. But I do not want to usermod all users, I do not want to modify standards permissions since it could change after each upgrade. On the other hand, setting acls and/or mixing setuid/setgid on directories is something I could easily do without "defacing" the standard distribution. What do you think about this ? Taking the mysql example, that would look like this: setfacl d:g:production:rx,d:other::---,g:production:rx,other::--- /var/log/mysql /etc/mysql Do you think this is good practise or should I definetely usermod -G mysql and play with standard permissions system ? Thank you

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  • AWS Linux EC2: yum won't run with plugins

    - by Patrick
    Short Version: yum commands on my Amazon Linux EC2 AMI only work with --noplugins. Long Version: A couple of days ago, I ran yum update at the behest of the SSH Login MoTD telling me I had updates to install. About midway through the update (specifically while updating the kernel), the update abruptly ended (79 of 138 items completed). The website I host on EC2 got weird for a few minutes, but eventually seemed to stabilize back out (maybe EC2 restarted itself?), and I didn't have further issues (other than MySQL started running out of memory, but I think that's probably unrelated to this). Today, I went to install gcc-c++ (with yum install gcc-c++). When I did, I got the following message: Loaded plugins: priorities, security, update-motd, upgrade-helper Config error: Command "updateinfo" already defined and I get that for any command I can think to run using yum. However, If I throw in the --noplugins flag, then magically it seems to work. To be clear, when I installed a different package a week ago, it worked totally correctly, so the yum update is the only thing I can think of that changed. I could find nothing on Google with regard to "updateinfo" already defined (with and without quotes). I tried running yum update --noplugins which spit out a message telling me that I should have run yum-complete-transaction instead, but proceeded to try to update something on its own. When that completed, I tried yum-complete-transaction but that gave me a message about the transactions not lining up correctly, so it removed the old transaction (Probably since I should have completed the first transaction before trying to update again, if I had known). Based on the SF question "Linux EC2 Broken Yum", I've also tried yum clean all --noplugins (fails the same with plugins) which just gives me Cleaning repos: amzn-main amzn-updates rpmforge Cleaning up everything I also tried package-cleanup --problems Loaded plugins: priorities, update-motd, upgrade-helper No Problems Found and package-cleanup --dupes Gives a lot of dupes, so I pasted them here: http://pastebin.com/VVFQEkTT instead of inline. At this point, I'm not sure what else there even is to check.

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  • VirtualBox: Can't get Bridged Networking to work (Win7 host)

    - by MikeTheTall
    I'm trying to set up a virtual LAMP server, including sharing files between the guest OS (Ubuntu Server) and the host OS (Windows 7) using samba. I think my problem is that I can't get Bridged (or Host-Only) networking to work in VirtualBox. I can boot the Linux VM just fine with NAT, but then can't access any services on it directly (except after port-forwarding port 80)(my understanding is that port-forwarding works because I'm not running a web server on the host OS, and therefore it can forward traffic to the unused port 80). I don't think that port-forwarding samba traffic (from the host to the guest) will work since I think that the host OS is using those ports. When I turn off NAT and turn bridged networking on I get an error. The VM fails to boot, with a dialog popping up (title: VirtualBox - Error) that says "Failed to open a session for the virtual machine UbuntuServer. Configuration error: Failed to get MAC address (VERR_CFGM_VALUE_NOT_FOUND). I'm hoping that once this is resolved then samba will work ok :) Any advice on this would be great (how to fix it would be wonderful, next steps for troubleshooting would be great, too :) )

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