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  • The Other "C" in CRM

    - by Brian Dayton
    Folks who know me know that I rarely, if ever, talk politics. And I never talk politicians. Having grown up in a household with one parent leaning left and the other leaning to the right it was the best way to keep the peace. This isn't about politics. It's about "constituents" and the need to improve the services and service levels for people--at the city, county, state/province, etc. level all the way up to national governments. As a citizen and tax payer it's also important to me that these services be provided at a reasonable cost. If there's a better and more efficient way to do something then it's my hope that a public sector organization takes advantage of technology the same way private sector companies do. Social services organizations have a complex job. They provide the services that people need, from healthcare and children's assistance to helping people find jobs. But many of these organizations are still managing these processes manually or outdated, home-grown applications that could have been written up to 30 years ago. A lot has changed in technology. On the (this is as political as I'm going to get) political front, stakeholders like you and me are expecting greater transparency on where and how funds are spent. I'll admit that most of the time, when I think about CRM systems, I think about my experience as a customer of my bank, utilities company or cable operator. But now that I'm older, have children and a house--I find myself interacting more and more with agencies and services organizations. My experiences are sometimes good and sometimes not so good. Along those lines, last week's announcement of Siebel CRM 8.2 for Public Sector caught my eye. You may not work in the public sector, but you are a constituent of some--actually a lot--of public sector organizations. I don't know which CRM systems city and county utilize but I'm going to start paying closer attention.

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  • Gestão do Conhecimento 2.0 - Data Adiada para 30 de Junho

    - by Claudia Costa
    Nas organizações o conceito de intranet está a evoluir de um simples repositório de documentos e links para uma plataforma colaborativa, onde os colaboradores podem consultar, navegar, publicar, analisar, comentar e valorizar os seus conhecimentos e de outros.   Durante esta sessão apresentaremos os produtos e proposta de valor da Oracle para a evolução da intranet e gestão do conhecimento 2.0 (também conhecido como Social KM). Clique aqui e registe-se.   Agenda (Oracle, Lagoas Park/ 9:30-14:30) 09:15 - Café de Boas Vindas & Registo 09:30 - Gestão do Conhecimento 2.0 10:30 - Demo de GdC 2.0 com Oracle 11:00 - Coffee Break 11:30 - Oracle WebCenter Framework 12:30 - Oracle WebCenter Spaces 13:30 - Conclusão   Pré-requisitos Cada participante deverá trazer o seu Laptop preparado com as seguintes características: ·         2GB RAM, com acesso a WiFi ·         Disco rígido com 25GB de espaço livre (caso queira gravar a máquina virtal a disponibilizar durante a sessão)    Clique aqui e registe-se.   * Pedimos desculpa por esta alteração.  Caso surja algum impedimento em poder participar nesta nova data, agradeço por favor que nos informe.    

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  • How to get feedback from the community on large chunks of code?

    - by MainMa
    Code Review.SE is great when you need feedback on a precise, short piece of code. But where to get similar feedback about the code itself when: you have thousands of LOC, don't have colleagues in your workplace ready or willing to review the code¹, don't have thousands of dollars to spend for a professional review by a third party developer?² Places like CodePlex are a good idea to get your project known³, but from what I've seen, the feedback you get on known projects are consumer feedback, i.e. concerns the bugs and feature requests, not the quality of the source code itself. What are the social way to get the community involved in the code review of the codebase of a certain size for an open source project which doesn't have the scale of Firefox or similar products? ¹ Which is the case for most personal and open source projects, or projects done in companies where the practice of regular and complete code review is nonexistent. ² Which is, again, the case for most personal and open source projects. ³ Even if too many projects published on CodePlex never get known, either because nobody cares or because they are presented not very well.

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  • Share text message on selected media

    - by Siddharth
    I want to share text data on player selected social media. Basically I want to implement functionality like following link represent for android. Send Text Content I want to give user a choice for sharing on Twitter, Facebook, Messaging, Gmail etc. Above link give proper guidance for my question. Here is code that work on android Intent sendIntent = new Intent(); sendIntent.setAction(Intent.ACTION_SEND); sendIntent.putExtra(Intent.EXTRA_TEXT, "This is my text to send."); sendIntent.setType("text/plain"); startActivity(sendIntent);Intent sendIntent = new Intent(); sendIntent.setAction(Intent.ACTION_SEND); sendIntent.putExtra(Intent.EXTRA_TEXT, "This is my text to send."); sendIntent.setType("text/plain"); startActivity(sendIntent); I don't know same functionality implementation in Unity. Basically at present I am targeting two platform for my game Android iOS I found answer for Android platform but I can't able to get answer of iOS platform. Share text message on selected media - Unity Forum Now I think my question is clear to all of you. So please help me to solve it.

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  • 600 visitors per day, 20 backlinks but still not referenced by Google

    - by Tristan
    Hello, i've launch a website on wednesday (9 August) There's already in 4 days 12,000 viewed pages 1,400 visits 20 to 25 backlincks a sitemap.xml (130 URL) english language / french language - url like that "/en/" "/fr/" BUT, i'm still not referrenced by google In the google webmaster i have 0 backlinks 130 in sitemap, 0 URL referrenced on google For a smaller website, i remember that i took me less to appear on google with less visits. My url is: http://www.seek-team.com/en/ for english and juste replace /en/ by /fr/ to access it in french. What's causing this ? Is there an explanation ? Thanks for your help (ps, i've already checked robots.txt)

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  • What is the maximum number of characters in the utm_content param in GA?

    - by David Parks
    For example, we want to differentiate people who followed our daily product email blast. I could use the product ID for utm_content, but it would be easier to read to use the SEO friendly URL path, such as: http://www.oursite.com/products/really-great-new-product https://www.frugg.com/? utm_source=a&utm_medium=b& utm_term=c& utm_content=Can-I-use-a-really-long-content-tag-like-this-one-or-is-this-going-to-break-something& utm_campaign=d

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  • Analiytics: Can I set a goal on multiple events?

    - by David Parks
    We have a popup dialogue that requests users email address or facebook login. The page behind the popup loads, so a page view is counted. We want to measure: How many users ignored the popup completely How many users engaged the popup, but don't complete the process (we trigger an event when the user performs actions defined as "engaging") How many users completed the popup Bounce rates aren't telling because some users won't receive the popup. We are basically triggering events "PopupDisplayed" "PopupEngaged" and "PopupComplete", with labels to differentiate between email and facebook. But I don't think I can set goals to count "Users who received 'PopupDisplayed' AND 'PopupComplete'" events, so I can count how many users both saw the popup and completed it.

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  • How can I parse Amazon S3 log files?

    - by artlung
    What are the best options for parsing Amazon S3 (Simple Storage) log files? I've turned on logging and now I have log files that look like this: 858e709ba90996df37d6f5152650086acb6db14a67d9aaae7a0f3620fdefb88f files.example.com [08/Jul/2010:10:31:42 +0000] 68.114.21.105 65a011a29cdf8ec533ec3d1ccaae921c 13880FBC9839395C REST.GET.OBJECT example.com/blog/wp-content/uploads/2006/10/kitties_we_cant_stop_here_this_is_bat_country.jpg "GET /example.com/blog/wp-content/uploads/2006/10/kitties_we_cant_stop_here_this_is_bat_country.jpg HTTP/1.1" 200 - 32957 32957 12 10 "http://atlanta.craigslist.org/forums/?act=Q&ID=163218891" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.19) Gecko/2010031422 Firefox/3.0.19" - What are the best options for automating the log files? I'm not using any other Amazon services other than S3.

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  • Apache log analyzer which manages time spent to serve the request

    - by antispam
    I need to monitor performance in my web server (there's an application server in the back) and create reports for senior management. I've enabled %T/%D in my Apache logs and I would like to know if there's an Apache log analyzer or some other tool which parses these values and manages them showing charts or reports. I am looking mostly for an integrated solution and not in the line of awk+gnuplot scripts.

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  • GA UA codes for testing site - set up

    - by Drew
    Anyone know the process for using a GA live UA code to test a site in development. I.e. I have a live site with a GA UA code attached, tracking live traffic data etc e.g. UA-123456. I've been told that there is a way to produce another code associated to the primary code to use on the testing version of my live site e.g. test code could be UA-123457. Can anyone shed some light on this? If not possible should I just set up a completely separate GA account for my testing site?

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  • Tracking unique views for a site showing my advertisements [on hold]

    - by user580950
    I am in trouble. I placed and advertisement on a website in 2012. The website said they got 950,000 unique visits each month. Early in 2012 I advertised with them. The advertisement didn't worked out. I checked in 2-3 months time and I saw that the unique visitors on the site was 8,000 at that time. I immediately closed the account. I don't remember which site I used to check the unique visitors. The advertising company has filed a dispute against me. So is there any tool that can show me the 2012 stats for any website? I tried Google Trends but it doesn't show statistics.

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  • Where can I find comscore rank?

    - by Joyce Babu
    Recently one ad network rejected my registration stating that my site doesn't match their minimum monthly impressions, even though the site serves thrice the required page views. When I contacted them for details, their representative hinted that they are using comscore data for screening submissions. Where can I view my site's comscore ranking and details? Update I was able to find the traffic by tagging my site with comScore Direct.

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  • Can I remove visible referer from link?

    - by Andreas
    I use referer info to track which of my campaigns works the best. So instead of <a href="someweb.com">someweb</a> I have a link like <a href="http://someweb.com?utm_source=john&utm_medium=email&utm_content=NAME&utm_campaign=campaing">someweb</a> Now when a user cliks "someweb" the whole URL string is shown in the adressbar. Is this possible to mask/hide somehow? Maybe via .htaccss? Thanks in advance

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  • The Virtues and Challenges of Implementing Basel III: What Every CFO and CRO Needs To Know

    - by Jenna Danko
    The Basel Committee on Banking Supervision (BCBS) is a group tasked with providing thought-leadership to the global banking industry.  Over the years, the BCBS has released volumes of guidance in an effort to promote stability within the financial sector.  By effectively communicating best-practices, the Basel Committee has influenced financial regulations worldwide.  Basel regulations are intended to help banks: More easily absorb shocks due to various forms of financial-economic stress Improve risk management and governance Enhance regulatory reporting and transparency In June 2011, the BCBS released Basel III: A global regulatory framework for more resilient banks and banking systems.  This new set of regulations included many enhancements to previous rules and will have both short and long term impacts on the banking industry.  Some of the key features of Basel III include: A stronger capital base More stringent capital standards and higher capital requirements Introduction of capital buffers  Additional risk coverage Enhanced quantification of counterparty credit risk Credit valuation adjustments  Wrong  way risk  Asset Value Correlation Multiplier for large financial institutions Liquidity management and monitoring Introduction of leverage ratio Even more rigorous data requirements To implement these features banks need to embark on a journey replete with challenges. These can be categorized into three key areas: Data, Models and Compliance. Data Challenges Data quality - All standard dimensions of Data Quality (DQ) have to be demonstrated.  Manual approaches are now considered too cumbersome and automation has become the norm. Data lineage - Data lineage has to be documented and demonstrated.  The PPT / Excel approach to documentation is being replaced by metadata tools.  Data lineage has become dynamic due to a variety of factors, making static documentation out-dated quickly.  Data dictionaries - A strong and clean business glossary is needed with proper identification of business owners for the data.  Data integrity - A strong, scalable architecture with work flow tools helps demonstrate data integrity.  Manual touch points have to be minimized.   Data relevance/coverage - Data must be relevant to all portfolios and storage devices must allow for sufficient data retention.  Coverage of both on and off balance sheet exposures is critical.   Model Challenges Model development - Requires highly trained resources with both quantitative and subject matter expertise. Model validation - All Basel models need to be validated. This requires additional resources with skills that may not be readily available in the marketplace.  Model documentation - All models need to be adequately documented.  Creation of document templates and model development processes/procedures is key. Risk and finance integration - This integration is necessary for Basel as the Allowance for Loan and Lease Losses (ALLL) is calculated by Finance, yet Expected Loss (EL) is calculated by Risk Management – and they need to somehow be equal.  This is tricky at best from an implementation perspective.  Compliance Challenges Rules interpretation - Some Basel III requirements leave room for interpretation.  A misinterpretation of regulations can lead to delays in Basel compliance and undesired reprimands from supervisory authorities. Gap identification and remediation - Internal identification and remediation of gaps ensures smoother Basel compliance and audit processes.  However business lines are challenged by the competing priorities which arise from regulatory compliance and business as usual work.  Qualification readiness - Providing internal and external auditors with robust evidence of a thorough examination of the readiness to proceed to parallel run and Basel qualification  In light of new regulations like Basel III and local variations such as the Dodd Frank Act (DFA) and Comprehensive Capital Analysis and Review (CCAR) in the US, banks are now forced to ask themselves many difficult questions.  For example, executives must consider: How will Basel III play into their Risk Appetite? How will they create project plans for Basel III when they haven’t yet finished implementing Basel II? How will new regulations impact capital structure including profitability and capital distributions to shareholders? After all, new regulations often lead to diminished profitability as well as an assortment of implementation problems as we discussed earlier in this note.  However, by requiring banks to focus on premium growth, regulators increase the potential for long-term profitability and sustainability.  And a more stable banking system: Increases consumer confidence which in turn supports banking activity  Ensures that adequate funding is available for individuals and companies Puts regulators at ease, allowing bankers to focus on banking Stability is intended to bring long-term profitability to banks.  Therefore, it is important that every banking institution takes the steps necessary to properly manage, monitor and disclose its risks.  This can be done with the assistance and oversight of an independent regulatory authority.  A spectrum of banks exist today wherein some continue to debate and negotiate with regulators over the implementation of new requirements, while others are simply choosing to embrace them for the benefits I highlighted above. Do share with me how your institution is coping with and embracing these new regulations within your bank. Dr. Varun Agarwal is a Principal in the Banking Practice for Capgemini Financial Services.  He has over 19 years experience in areas that span from enterprise risk management, credit, market, and to country risk management; financial modeling and valuation; and international financial markets research and analyses.

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  • iFrame content pageviews not matching parent page pageviews

    - by surfbird0713
    I have a page with content hosted in an iFrame, both using the same GA account ID. When I look at the pages report, the parent page has about 9000 unique views, but the iFrame content only has 3700. Anyone have an idea what could cause that kind of discrepancy? My only guess is that it would be caused by people moving on before the iFrame content has a chance to load, but the average time on page for the host page is 56 seconds, so that doesn't seem possible. This is the page in question: http://cookware.lecreuset.com/cookware/content_le-creuset-lid_10151_-1_20002 The flipbook is hosted in the iFrame on a separate domain. I have each page of the flipbook triggering a virtual pageview to try to evaluate engagement with the book - when the flipbook loads, it fires a pageview for the page it is on, so that is the page I'm using for the 3700 number. I also looked at the source of the iFrame in the pages report, and that number just about matches the virtual pageviews so that piece is consistent. Any ideas on this are much appreciated. Thanks!

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  • Creating Google sitemap.xml , is it okay for the images to be wrapped in url tags?

    - by AzizAG
    I'm using a tool to generate the sitemap.xml file for me, it started to crawl my website, got the pages and all images, but when exporting it, I review the xml(to make sure nothing is wrong) and I noticed that the images in my website are wrapped in url tags(I think it should be in image tags). See this: <url><loc>http://mywebsite.com/images/12.jpg</loc><lastmod>2012-05-23T13:39:02+00:00</lastmod><changefreq>weekly</changefreq><priority>0.50</priority></url> Shouldn't it be wrapped in image tag?(just like videos wrapped in video tag) Thanks.

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  • Finding terms surrounding a trending hashtag?

    - by aendrew
    I'm looking for a way to find "sub-trends", or words that are trending beneath a larger trend. For instance, say "#foo" is the hashtag for a conference. Searching for "#foo" only gives you a general overview of what people are talking about -- if "#foo" moves too quickly, it becomes really difficult to track disparite conversations at #foo. If "#bar" and "#abc" are two different sessions at "#foo", one can find more specific information by searching for "#foo #bar" or "#foo #abc"; yet, how would one find out about the existence of these surrounding hashtags, i.e., sub-trends? If you look at the screenshot for Peoplebrowsr, there's a panel that looks for "words surrounding [trend]," which seems to be exactly what I'm looking for. Is there a way to accomplish this more simply, i.e., without paying $149 /mo. for Peoplebrowsr? Thanks! Update: Another service that can do this is Twazzup (click for example). The "Community" panel has some limited info on surrounding words; is there a tool that does this, but with more detail?

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  • My events don't show up in the goal funnels or conversion funnels

    - by Amit Bens
    I have an event set up on a website and I'd like to track the effect this event has on conversion rate. The event seems to be working fine - I can see it on Top Events with all the labels, etc. But when going into Goal Flow and selecting 'Event Category' these events don't show up. I have this running for about a week. And I have made multiple checks to verify that I have events that triggered the conversion goal. Any clue about what I'm doing wrong?

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  • Google is not indexing my entire site despite having a sitemap

    - by Anusha
    I have an e-commerce website www.beyondtime.in. I have been constantly monitoring Googlebot crawling on my website and my webmaster account. Lately, I have found two issues that I have not been able to understand. 1.) The Google Bots have been only crawling www.beyondtime.in/telecom.php when the URL is not even valid. What needs to be done to let Google crawl other pages of the website as well? 2.) The second question is about the Google Webmaster account, where I've submitted my sitemap with 227 URLs. Out of that, only 156 have been indexed. None of the images of my website have been indexed by Google.

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  • Analyze Drupal and Wordpress sites CPU load in shared server

    - by Tedi
    Our hosting company is complaining that both our Drupal and Wordpress websites running in a shared server are consuming too many CPU resources. The traffic for each site is not more than 100 users per day and, at a first glance, we don't have very many plugins/add-ons. Is there any tool or resource to analyse what is causing that high CPU load? Thanks Update: We decided to suspend our accounts while the problem was being debugged but still our hosting (Site5) said that they saw unacceptable activity on our sites so we had to move to a dedicated server... asked them several times to provide us with more information and they always came back saying that we had to purchase a higher account. Finally decided to move to another hosting service.

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  • Tracking Unique site Views for 2012 - Not my website

    - by user580950
    I am in trouble. I placed and advt on a website in 2012 which said he has 950,000 unique visits each month so early in 2012 i advertised with them. The advertised didn't worked out so checked in 2-3 months time and i saw that the unique visitors on their site was 8,000 at that time.I immediately close the account I dont remember which site i was checking the unique visitors.That advt company has filed a dispute against me. So is there any tool that give me stats of 2012 of any website. i tried google trends but it doesnt show statistics .

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  • Low "time on site" and high bounce-rate in Japan

    - by Noam
    I'm seeing a substantially low "time on site" and high bounce rate from visitors coming from Japan. Comparing to other states, even in languages I don't speak, the stats are still dramatically worse. So I assume there's something specific to that nation, that I should understand in order to make their experience better. The content they are seeing is in Japanese, and I've also translated the head-lines, which to my surprise didn't make stats look better. The site doesn't have a mobile version, so I assume that might be part of the problem. Wanted to hear from your experience what other reasons might there be that are specific for Japan. UPDATE: The content itself was in Japanese all the time, that's the reason it attracts users from Japan. The head-lines were in English, so I only changed them.

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  • OSS App Hackathon @ National Information Society Agency

    - by Edward J. Yoon
    Yesterday, there was a OSS App Hackathon arranged by the NIA (National Information Society Agency) in Seoul. I attended as a panel of judges w/ Prof. Lee of the Next, NHN University. A lot of people were in there. You can read more details (Korean news) here:  - http://news.naver.com/main/read.nhn?mode=LSD&mid=sec&sid1=105&oid=138&aid=0001997038

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  • Goal completions 10x higher in dashboard

    - by cjk
    I have the following table in my Dashboard: Page path level 1 Visits Goal Completions ----------------- ------ ---------------- /sub1/ 994 1,295 / 102 3 /sub2/ 10 1 I know my conversion rate is 10-20%, and that actually in this period I only had 183 goal completions under /sub1/. My goal is set as a regular expression for a particular page (/success?.*), and I have a funnel set up which tracks the page before the goal (/action). The actual urls hit would be /sub1/action then /sub1/success?1234 and /sub2/action then /sub2/success?1234. Why is my table in my dashboard giving me wildly wrong numbers? Have I done something wrong?

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  • Why Google asks for "Title" for MIME type "image/*" in Google Webmasters?

    - by Saeed Neamati
    In my Google Webmasters account, in Optimization section, under HTML improvements I see that Google has indexed more than 100 links complaining that these links has no Title associated with them (Missing title tags). However, these links all result in thumbnails of images and they are served as MIME type (Internet Media Type) of "image/png", or "image/jpg", etc. What's wrong here? How should I tell Google that an image can't have a title tag? Note: An example link can be see here.

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