oracle supply chain planning - Page 452

Adventures in Scrum: Lesson 2 - For the record

- by Martin Hinshelwood

At SSW we have always done Agile. Recently we have started doing Scrum and we have nearly completed our first Sprint ever using Scrum. As you probably guessed from my previous post, it looks like it is going to be a “Failed Sprint”, but the Scrum Team (This includes the ScrumMaster and the Product Owner) has learned a huge amount about working in the Scrum Framework. We have been running with a “Proxy Product Owner” for the last two weeks, but a simple mistake occurred either during the “Product Planning Meeting” or the “Sprint Planning Meeting” that could have prevented this Sprint from failing. We has a heated discussion on the vision of someone not in the room which ended with the assertion that the Product Owner would be quizzed again on their vision. This did not happen and we ran with the “Proxy Product Owner’s vision for two weeks. Product Owner vision: Update Component A of Product A to Silverlight Proxy Product Owner vision: Update Product A to Silverlight Do you see the problem? Worse than that, as we had a lot of junior members of the Scrum Team and we are just feeling our way around how Scrum will work at SSW I missed implementing a fundamental rule. That’s right, it was me. It does not matter that I did not know about this rule, its on the site and I should have read it. Would a police officer let you off if you did not know that a red light meant stop? I think not… But, what is this amazing rule I hear you shout.. Its simple, as per our rule I should have sent the following email: “ Dear Proxy Product Owner, For the record, I disagree that the Product Owner wants us to ‘Update Product A to Silverlight’ as I still think that he wants us to ‘Update Component A of Product A to Silverlight’ and not the entire application. Regards Martin” - ‘For the record’ - Rules to being Software Consultants - Dealing with Clients This email should have been copied to the entire Scrum Team, which would have included the Product Owner, who would have nipped this misunderstanding in the bud and we would have had one less impediment. Technorati Tags: SSW,SSW Rules,SSW Standards,Scrum,Product Owner,ScrumMaster,Sprint,Sprint Planning Meeting,Product Planning Meeting

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New Training and Support Center Coming Soon!

- by Ruth

The CRM On Demand Training and Support Center is getting a face lift. In May 2010 we will unveil the new and improved layout, look and feel, and even some new content. Some of you told us loud and clear that you wanted an easier way to find our training courses and other important information. Well, here you are: Immediately you see the look and feel has changed and things have moved around a bit. You may ask, "How can I find the training catalog? Service requests? Downloads?" There are a few ways to find what you're looking for. You may use the search box to find training, quick guides, downloads, best practices, FAQs and more. You may also click the tabs or links in the blue bar, like Browse Training, to browse other documents and information. Here is a brief outline of the tabs and links that will help as you navigate this new tool: The Support tab provides alerts and notifications specific to your application environment. The Get Started tab is organized by role and contains links to resources aimed at helping you get the most out of your first 30 days with CRM On Demand. The Learn More tab outlines information in key topic areas, like administration, integration, and reports. Go to this tab to get the resources you need to move beyond the basics. The Release Information tab contains information specific to the current and upcoming releases of CRM On Demand. Access this tab to learn about and prepare for upgrades to your CRM On Demand application. The Best Practices tab contains a compilation of knowledge gained by experts that work with CRM On Demand day in and day out. Access this knowledge to benefit from their vast experience. The Communities tab offers connections to others in the CRM On Demand community through forums, communities, blogs, and more. The Browse training link opens the training catalog.Take a look at the instructor-led training, Webinars, quick guides, use cases, and tools available to you. The Browse Knowledge link takes you to our knowledge base where you can get answers to frequently asked questions. The Submit a Service Request link directs you to My Oracle Support where you can log a service request. The steps in that process have not changed. The Web Services Library provides simple APIs and a link to Oracle Sample Code where you can get samples that can help you build custom integrations. The Add-On Applications link allows access to our downloadable applications that allow you to extend the functionality of CRM On Demand. The Templates and Tools link provides access to resources that can help you design and build CRM On Demand to meet your company's specific needs. A lot has changed and I know it is a lot to take in. To help you out, we have a printable quick guide that you can use during this transition. As always, let us know what you think: [email protected].

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SQL Developer Data Modeler v3.3 Early Adopter: Search

- by thatjeffsmith

photo: Stuck in Customs via photopin cc The next version of Oracle SQL Developer Data Modeler is now available as an Early Adopter (read, beta) release. There are many new major feature enhancements to talk about, but today’s focus will be on the brand new Search mechanism. Data, data, data – SO MUCH data Google has made countless billions of dollars around a very efficient and intelligent search business. People have become accustomed to having their data accessible AND searchable. Data models can have thousands of entities or tables, each having dozens of attributes or columns. Imagine how hard it could be to find what you’re looking for here. This is the challenge we have tackled head-on in v3.3. Same location as the Search toolbar in Oracle SQL Developer (and most web browsers) Here’s how it works: Search as you type – wicked fast as the entire model is loaded into memory Supports regular expressions (regex) Results loaded to a new panel below Search across designs, models Search EVERYTHING, or filter by type Save your frequent searches Save your search results as a report Open common properties of object in search results and edit basic properties on-the-fly Want to just watch the video? We have a new Oracle Learning Library resource available now which introduces the new and improved Search mechanism in SQL Developer Data Modeler. Go watch the video and then come back. Some Screenshots This will be a pretty easy feature to pick up. Search is intuitive – we’ve already learned how to do search. Now we just have a better interface for it in SQL Developer Data Modeler. But just in case you need a couple of pointers… The SYS data dictionary in model form with Search Results If I type ‘translation’ in the search dialog, then the results will come up as hits are ‘resolved.’ By default, everything is searched, although I can filter the results after-the-fact. You can see where the search finds a match in the ‘Content’ column Save the Results as a Report If you limit the search results to a category and a model, then you can save the results as a report. All of the usual suspects You can optionally include the search string, which displays in the top of of the report as ‘PATTERN.’ You can save you common reporting setups as a template and reuse those as well. Here’s a sample HTML report: Yes, I like to search my search results report! Two More Ways to Search You can search ‘in context’ by opening the ‘Find’ dialog from an active design. You can do this using the ‘Search’ toolbar button or from a model context menu. Searching a specific model Instead of bringing up the old modal Find dialog, you now get to use the new and improved Search panel. Notice there’s no ‘Model’ drop-down to select and that the active Search form is now in the Search panel versus the search toolbar up top. What else is new in SQL Developer Data Modeler version 3.3? All kinds of goodies. You can send your model to Excel for quick edits/reviews and suck the changes back into your model, you can share objects between models, and much much more. You’ll find new videos and blog posts on the subject in the new few days and weeks. Enjoy! If you have any feedback or want to report bugs, please visit our forums.

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December 3 is Stephanie Choyer Day

- by rickramsey

I don't answer Stephanie Choyer's email just so I can enjoy her French accent when she calls. "Reek! Reek! Why do joo not answer my eemails?" Without the French, life on Earth would be so much poorer. No, they don't bring to the party any motorcycles that grow chest on your hair, and the Citroen is such a frightening study in Automobile design that I don't dare climb inside one. But they have French architecture. French sidewalks. French villages. The French Alps. Grenoble. French cheese. French wine. And that glorious French accent. If I were French, I'd spend all my time enjoying being French. Which makes the work that Stephanie does day in and day with our hard-edged technologies and stubborn technologists so admirable. Oracle Solaris 11 Resources for Sysadmins and Developers The page in the link above represents the work of many people, but it was Steph who rounded them up. And it wasn't easy. I know, because I ran and hid from her on many, many occasions. But she was tireless. "Reek. Reek. Why have you not published Glynn's article? Pleeeease, you must!" Remember when tech companies gave you a simple choice? You could either read the 27,000 pages of documentation or a double-sided data sheet. Which will it be, pal? Then they started writing white papers. 74 pages of excellent prose did a beautiful job of explaining why the technology was fantastic, but never told you how to use it. Well, have you taken a look at these? How-To Technical Articles for System Admins and Developers Now you can get wicked excited about a cool technique described in a 74-page white paper, and find a technical article that shows you exactly how to use it. The wicked smart marketing folks on the Oracle Solaris team wrote them, but it was Steph who bribed them with a Cabernet or beat them over the head with a baguette until all that work was finished and posted on OTN. There are songs about French wine, but not about French vintners. There are songs about French cities, but not about French bricklayers. About French sidewalks, but not about the French policemen who keep them safe. As far as I know, there are no songs about OTN, but if there were, they would probably neglect to mention Steph. Which is why today, Dec 3rd, we celebrate Stephanie Choyer Day. We dedicate this day to our relentless, hardworking, tireless, patient and friendly French colleague with the delightful accent. If I knew how to speak French, I'd say "Thanks for all you do" in French. But I don't speak French. And I don't trust online translations. I'd probably wind up saying "My left foot yearns for curdled milk." So here it is in plain old English: Thank you, Stephanie. psssst! about that documentation and those white papers ... In case you haven't noticed, the Oracle Solaris doc team has done some pretty cool things with the Solaris docs. And those white papers are interesting reading, well worth setting aside some time. Because with Solaris, as you know, it's not just about getting by with a rudimentary grasp of the basics. It's about the amazing stuff savvy sysadmins and developers can do when they really understand it. Find them here: White Papers Documentation And don't forget training! - Rick Website Newsletter Facebook Twitter

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Unleash the Power of Cryptography on SPARC T4

- by B.Koch

by Rob Ludeman Oracle’s SPARC T4 systems are architected to deliver enhanced value for customer via the inclusion of many integrated features. One of the best examples of this approach is demonstrated in the on-chip cryptographic support that delivers wire speed encryption capabilities without any impact to application performance. The Evolution of SPARC Encryption SPARC T-Series systems have a long history of providing this capability, dating back to the release of the first T2000 systems that featured support for on-chip RSA encryption directly in the UltraSPARC T1 processor. Successive generations have built on this approach by support for additional encryption ciphers that are tightly coupled with the Oracle Solaris 10 and Solaris 11 encryption framework. While earlier versions of this technology were implemented using co-processors, the SPARC T4 was redesigned with new crypto instructions to eliminate some of the performance overhead associated with the former approach, resulting in much higher performance for encrypted workloads. The Superiority of the SPARC T4 Approach to Crypto As companies continue to engage in more and more e-commerce, the need to provide greater degrees of security for these transactions is more critical than ever before. Traditional methods of securing data in transit by applications have a number of drawbacks that are addressed by the SPARC T4 cryptographic approach. 1. Performance degradation – cryptography is highly compute intensive and therefore, there is a significant cost when using other architectures without embedded crypto functionality. This performance penalty impacts the entire system, slowing down performance of web servers (SSL), for example, and potentially bogging down the speed of other business applications. The SPARC T4 processor enables customers to deliver high levels of security to internal and external customers while not incurring an impact to overall SLAs in their IT environment. 2. Added cost – one of the methods to avoid performance degradation is the addition of add-in cryptographic accelerator cards or external offload engines in other systems. While these solutions provide a brute force mechanism to avoid the problem of slower system performance, it usually comes at an added cost. Customers looking to encrypt datacenter traffic without the overhead and expenditure of extra hardware can rely on SPARC T4 systems to deliver the performance necessary without the need to purchase other hardware or add-on cards. 3. Higher complexity – the addition of cryptographic cards or leveraging load balancers to perform encryption tasks results in added complexity from a management standpoint. With SPARC T4, encryption keys and the framework built into Solaris 10 and 11 means that administrators generally don’t need to spend extra cycles determining how to perform cryptographic functions. In fact, many of the instructions are built-in and require no user intervention to be utilized. For example, For OpenSSL on Solaris 11, SPARC T4 crypto is available directly with a new built-in OpenSSL 1.0 engine, called the "t4 engine." For a deeper technical dive into the new instructions included in SPARC T4, consult Dan Anderson’s blog. Conclusion In summary, SPARC T4 systems offer customers much more value for applications than just increased performance. The integration of key virtualization technologies, embedded encryption, and a true Enterprise Operating System, Oracle Solaris, provides direct business benefits that supersedes the commodity approach to data center computing. SPARC T4 removes the roadblocks to secure computing by offering integrated crypto accelerators that can save IT organizations in operating cost while delivering higher levels of performance and meeting objectives around compliance. For more on the SPARC T4 family of products, go to here.

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Why SQL Developer Rocks for the Advanced User Too

- by thatjeffsmith

While SQL Developer may be ‘perfect for Oracle beginners,’ that doesn’t preclude advanced and intermediate users from getting their fair share of toys! I’ve been working with Oracle since the 7.3.4 days, and I think it’s pretty safe to say that the WAY an ‘old timer’ uses a tool like SQL Developer is radically different than the ‘beginner.’ If you’ve been reluctant to use SQL Developer because it’s a GUI, give me a few minutes to try to convince you it’s worth a second (or third) look. 1. Help when you want it, and only when you want it One of the biggest gripes any user has with a piece of software is when said software can’t get out of it’s own way. When you’re typing in a word processor, sometimes you can do without the grammar and spelling checks, the offer to auto-complete your words, and all of the additional mark-up. This drives folks to programs like Notepad++ and vi. You can disable the code insight feature so you can type unmolested by SQL Developer’s attempt to auto-complete your object names. Now, if you happen to come across a long or hard to spell object name, you can still invoke the feature on demand using Ctrl+Spacebar Code Editor – Completion Insight – Enable Completion Auto-Popup (Keyword being Auto) 2. Automatic File Tracking SQL*Minus is nice. Vi is cool. Notepad++ has a lot of features I like. But not too many editors offer automatic logging of changes to your files without having to setup a source control system. I was doing some work on my login.sql. I’m not doing anything crazy, but seeing what I had done in previous iterations was helpful. Now imagine how nice it would be to have this available for your l,000+ line scripts! Track your scripts as they change, no setup required! 3. Extend the Functionality Know SQL and XML? Wish SQL Developer did JUST a little bit more? Build your own extensions. You can have custom context menus and object pages in just a few minutes. This is an example of lazy developers writing code that write code. 4. Get Your Money’s Worth You’ve licensed Enterprise Edition. You got your Diagnostic and Tuning packs. Now start using them! Not everyone has access to Enterprise Manager, especially developers. But that doesn’t mean they don’t need help with troubleshooting and optimizing poorly performing SQL statements. ASH, AWR, Real-Time SQL Monitoring and the SQL Tuning Advisor are built into the Reports and Worksheet. Yes you could make the package calls, but that’s a whole lot of typing, and I’d rather just get to the results. 5. Profile, Debug, & Unit Testing PLSQL An Interactive Development Environment (IDE) built by the same folks that own the programming language (Hello – Oracle PLSQL!) should be complete. It should ‘hug’ the developer and empower them to churn out programs that work, run fast, and are easy to maintain. Write it, test it, debug it, and tune it. When you’re running your programs and you just want to see the data that’s returned, that shouldn’t require any special settings or workaround to make it happen either. Magic! And a whole lot more… I could go on and talk about the support for things like DataPump, RMAN, and DBMS_SCHEDULER, but you’re experts and you’re plenty busy. If you think SQL Developer is falling short somewhere, I want you to let us know about it.

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Three Key Tenets of Optimal Social Collaboration

- by kellsey.ruppel

Today's blog post comes to us from John Bruswick! This post is an abridged version of John’s white paper in which he discusses three principals to optimize social collaboration within an enterprise. By [email protected], Oracle Principal Sales Consultant Effective social collaboration is actionable, deeply contextual and inherently derives its value from business entities outside of itself. How does an organization begin the journey from traditional, siloed collaboration to natural, business entity based social collaboration? Successful enablement of enterprise social collaboration requires that organizations embrace the following tenets and understand that traditional collaborative functionality has inherent limits - it is innovation and integration in accordance with the following tenets that will provide net-new efficiency benefits. Key Tenets of Optimal Social Collaboration Leverage a Ubiquitous Social Fabric - Collaborative activities should be supported through a ubiquitous social fabric, providing a personalized experience, broadcasting key business events and connecting people and business processes. This supports education of participants working in and around a specific business entity that will benefit from an implicit capture of tacit knowledge and provide continuity between participants. In the absence of this ubiquitous platform activities can still occur but are essentially siloed causing frequent duplication of effort across similar tasks, with critical tacit knowledge eluding capture. Supply Continuous Context to Support Decision Making and Problem Solving - People generally engage in collaborative behavior to obtain a decision or the resolution for a specific issue. The time to achieve resolution is referred to as "Solve Time". Users have traditionally been forced to switch or "alt-tab" between business systems and synthesize their own context across disparate systems and processes. The constant loss of context forces end users to exert a large amount of effort that could be spent on higher value problem solving. Extend the Collaborative Lifecycle into Back Office - Beyond the solve time from decision making efforts, additional time is expended formalizing the resolution that was generated from collaboration in a system of record. Extending collaboration to result in the capture of an explicit decision maximizes efficiencies, creating a closed circuit for a particular thread. This type of structured action may exist today within your organization's customer support system around opening, solving and closing support issues, but generally does not extend to Sales focused collaborative activities. Excelling in the Unstructured Future We will always have to deal with unstructured collaborative processes within our organizations. Regardless of the participants and nature of the collaborate process, two things are certain – the origination and end points are generally known and relate to a business entity, perhaps a customer, opportunity, order, shipping location, product or otherwise. Imagine the benefits if an organization's key business systems supported a social fabric, provided continuous context and extended the lifecycle around the collaborative decision making to include output into back office systems of record. The technical hurdle to embracing optimal social collaboration would fall away, leaving the company with an opportunity to focus on and refine how processes were approached. Time and resources previously required could then be reallocated to focusing on innovation to support competitive differentiation unique to your business. How can you achieve optimal social collaboration? Oracle Social Network enables business users to collaborate with each other using a broad range of collaboration styles and integrates data from a variety of sources and business applications -- allowing you to achieve optimal social collaboration. Looking to learn more? Read John's white paper, where he discusses in further detail the three principals to optimize social collaboration within an enterprise.

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My Dog, Cross-Channel Shopping, and Fusion SCM

- by Kathryn Perry

A guest post by Mark Carson, Director, Oracle Fusion Supply Chain Management I was walking my dog Max in an open space behind my house. As we tromped through the tall weeds I remembered it is tick season and that I should get Max some protection. While he sniffed merrily in the tick infested brush, I started shopping in the middle of an open field on my phone. I thought it would be convenient to pick up the tick medicine from a pet store on the way home. Searching the pet store website I saw that they had the medicine, but there was no information on whether the store had any in stock and there were no options for shipping it to the store for pickup. I could return it, but not pick it up which seamed kind of odd. I really didn't feel like making calls to the local stores to find out if they had it. Since the product is popular, I tried one of the large 'everything' stores. Browsing its website I could see that it could be shipped to me, shipped to the store for free, and that the store nearest to me had it in stock. Needless to say, this store became a better option. This experience is a small example of why retailers, distributors, and manufactures have placed a high priority on enabling 'cross-channel commerce.' Shoppers like you and me expect to be able to search, compare, buy and return products on-line and over the phone using a variety of devices including PDAs, tablets and in-store kiosks. The pet store lost my business because its web channel had limited information about its stores. I have spoken with many customers and prospects about cross-channel commerce. They all realize the business implications and urgency behind cross-channel commerce but recognize there are challenges to enable it. New and existing applications must be integrated together globally through a consistent cross-channel business process. Integration is required between applications that provide the initial shopping experience and delivery applications associated with warehouses, stores, and partners. The enablement must be accomplished in a flexible way to react to fast-changing product portfolios and new acquisitions, while at the same time minimizing costs through reuse of existing systems. Meanwhile, the business must continue to grow and decision makers need to balance new capability with peak seasons. The challenges above are not unique to retail. Any customer in any industry who has multiple points for capturing orders and multiple points for fulfilling orders will face these challenges. With this in mind, we had a unique opportunity in Fusion SCM to re-think how to build a set of modular and flexible applications in the order management space that would make these challenges easier to conquer. The results are Fusion Distributed Order Orchestration and Global Order Promising. These applications can help companies, such as the pet store, enable true cross-channel commerce. The apps provide highly adaptable and flexible business processes to automate order orchestration across multiple cross-channel systems. They also show a global view of supply across warehouses, stores, and partners for real-time availability and more accurate order promising. Additional capability includes a standards-based integration framework for seamless execution and the ability to reuse existing systems for faster and lower cost implementations. OK, that was a mouthful of features and benefits. As Max waited to cross the street (he can do basic math too), I wondered if he could relate. He does not care about leash laws, pick-up courtesy, where he can/can't walk, what time of day it is, or even ticks. He does not care about how all these things could make walking complicated. He just wants to walk. Similarly, customers just want to shop and companies just want to make it easier to sell and deliver. You can learn more about Distributed Order Orchestration and Global Order Promising in cross-channel here.

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Moving monarchs and dragons: migrating the JDK bugs to JIRA

- by darcy

Among insects, monarch butterflies and dragonflies have the longest migrations; migrating JDK bugs involves a long journey as well! As previously announced by Mark back in March, we've been working according to a revised plan to transition the JDK bug management from Sun's legacy system to initially an Oracle-internal JIRA instance which is afterward made visible and usable externally. I've been busily working on this project for the last few months and the team has made good progress on many aspects of the effort: JDK bugs will be imported into JIRA regardless of age; bugs will also be imported regardless of state, including closed bugs. Consequently, the JDK bug project will start pre-populated with over 100,000 existing bugs, some dating all the way back to 1994. This will allow a continuity of information and allow new issues to be linked to old ones. Using a custom import process, the Sun bug numbers will be preserved in JIRA. For example, the Sun bug with bug number 4040458 will become "JDK-4040458" in JIRA. In JIRA the project name, "JDK" in our case, is part of the bug's identifier. Bugs created after the JIRA migration will be numbered starting at 8000000; bugs imported from the legacy system have numbers ranging between 1000000 and 79999999. We're working with the bugs.sun.com team to try to maintain continuity of the ability to both read JDK bug information as well as to file new incidents. At least for now, the overall architecture of bugs.sun.com will be the same as it is today: it will be a gateway bridging to an Oracle-internal system, but the internal system will change to JIRA from the legacy database. Generally we are aiming to preserve the visibility of bugs currently viewable on bugs.sun.com; however, bugs in areas not related to the JDK will not be visible after the transition to JIRA. New incoming incidents will be sent to a separate JIRA project for initial triage before possibly being moved into the JDK project. JDK bug management leans heavily on being able to track the state of bugs in multiple releases, especially to coordinate delivering synchronized security releases (known as CPUs, critital patch updates, in Oracle parlance). For a security release, it is common for half a dozen or more release trains to be affected (for example, JDK 5, JDK 6 update, OpenJDK 6, JDK 7 update, JDK 8, virtual releases for HotSpot express, etc.). We've determined we need to track at least the tuple of (release, responsible engineer/assignee for the release, status in the release) for the release trains a fix is going into. To do this in JIRA, we are creating a separate port/backport issue type along with a custom link type to allow the multiple release information to be easily grouped and presented together. The Sun legacy system had a three-level classification scheme, product, category, and subcategory. Out of the box, JIRA only has a one-level classification, component. We've implemented a custom second-level classification, subcomponent. As part of the bug migration we've taken the opportunity to think about how bugs should be grouped under a two-level system and we'll the new system will be simpler and more regular. The main top-level components of the JDK product will include: core-libs client-libs deploy install security-libs other-libs tools hotspot For the libs areas, the primary name of the subcomportment will be the package of the API in question. In the core-libs component, there will be subcomponents like: java.lang java.lang.class_loading java.math java.util java.util:i18n In the tools component, subcomponents will primarily correspond to command names in $JDK/bin like, jar, javac, and javap. The first several bulk imports of the JDK bugs into JIRA have gone well and we're continuing to refine the import to have greater fidelity to the current data, including by reconstructing information not brought over in a structured fashion during the previous large JDK bug system migration back in 2004. We don't currently have a firm timeline of when the new system will be usable externally, but as it becomes available, I'll share further information in follow-up blog posts.

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SEASON'S GREETINGS AND HAPPY HOLIDAYS

- by klaudia.drulis

p.msonormal { margin:0in; margin-bottom:.0001pt; font-size:11.0pt; font-family:calibri; } li.msonormal { margin:0in; margin-bottom:.0001pt; font-size:11.0pt; font-family:calibri; } p.listparagraph { margin-top:0in; margin-right:0in; margin-bottom:.0001pt; margin-left:.5in; font-size:11.0pt; font-family:calibri; } -- ! Please follow Guidelines for a proper working email ! ___________________________________________________________________________________________________________________ Oracle standard tags symbol entity Special character Ampersand & & Apostrophe ’ ’ Copyright © © Ellipsis … … Em dash — — En dash – – Euro € € Pound £ £ Left quote “ “ Right quote ” ” Registered trademark ® ® Trademark ™ ℄ Yen ¥ ¥ ___________________________________________________________________________________________________________________ IMPORTANT in creating a link to have a desired color (red, black, etc) that will work in Hotmail, Yahoo, Outlook, and Gmail You MUST Place the inside the Example Click Here The order you must follow to make the colored link appear in browsers. If not the default window link will appear 1. Select the word you want to use for the link 2. Select the desired color, Red, Black, etc 3. Select bold if necessary ___________________________________________________________________________________________________________________ Templates use two sizes of fonts and the sans-serif font tag for the email. All Fonts should be (Arial, Helvetica, sans-serif) tags Normal size reading body fonts should be set to the size of 2. Small font sizes should be set to 1 !!!!!!!DO NOT USE ANY OTHER SIZE FONT FOR THE EMAILS!!!!!!!! ___________________________________________________________________________________________________________________ -- SEASON'S GREETINGS AND HAPPY HOLIDAYS Click here to view the e-card We would like to wish you a Merry Christmas and a prosperous new year. Tanti auguri di buon natale e felice anno nuovo!!! Je vous souhaite de joyeuses fetes, et tous mes voeux de succes pour l'annee a venir ! Tous mes voeux de bonheur, de succes et d’epanouissement pour 2011! Va urez Sarbatori Fericite si un an nou fericit!!! El equipo de Recruitment de Oracle te desea una feliz navidad y un fantastico 2011 Namens het campus recruitment team wensen wij je fijne feestdagen en een uitdagend 2011! In this closing paragraph, reinforce the primary benefit or opportunity being offered. Include a call to action and contact information. Body copy to this point should not exceed 150 words. Wszystkim Sympatykom naszego Blogu skladamy zyczenia Spokojnych i Radosnych Swiat Bozego Narodzenia oraz Pomyslnosci i Sukcesów w Nowym Roku. Stay Connected: Facebook Experienced YouTube Twitter OracleMix Graduates Copyright © 2010, Oracle and/or its affiliates. All rights reserved.

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Valuing "Working Software over Comprehensive Documentation"

- by tom.spitz

Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} I subscribe to the tenets put forth in the Manifesto for Agile Software Development - http://agilemanifesto.org. As Oracle's chief methodologist, that might seem a self-deprecating attitude. After all, the agile manifesto tells us that we should value "individuals and interactions" over "processes and tools." My job includes process development. I also subscribe to ideas put forth in a number of subsequent works including Balancing Agility and Discipline: A Guide for the Perplexed (Boehm/Turner, Addison-Wesley) and Agile Project Management: Creating Innovative Products (Highsmith, Addison-Wesley). Both of these books talk about finding the right balance between "agility and discipline" or between a "predictive and adaptive" project approach. So there still seems to be a place for us in creating the Oracle Unified Method (OUM) to become the "single method framework that supports the successful implementation of every Oracle product." After all, the real idea is to apply just enough ceremony and produce just enough documentation to suit the needs of the particular project that supports an enterprise in moving toward its desired future state. The thing I've been struggling with - and the thing I'd like to hear from you about right now - is the prevalence of an ongoing obsession with "documents." OUM provides a comprehensive set of guidance for an iterative and incremental approach to engineering and implementing software systems. Our intent is first to support the information technology system implementation and, as necessary, support the creation of documentation. OUM, therefore, includes a supporting set of document templates. Our guidance is to employ those templates, sparingly, as needed; not create piles of documentation that you're not gonna (sic) need. In other words, don't serve the method, make the method serve you. Yet, there seems to be a "gimme" mentality in some circles that if you give me a sample document - or better yet - a repository of samples - then I will be able to do anything cheaply and quickly. The notion is certainly appealing AND reuse can save time. Plus, documents are a lowest common denominator way of packaging reusable stuff. However, without sustained investment and management I've seen "reuse repositories" turn quickly into garbage heaps. So, I remain a skeptic. I agree that providing document examples that promote consistency is helpful. However, there may be too much emphasis on the documents themselves and not enough on creating a system that meets the evolving needs of the business. How can we shift the emphasis toward working software and away from our dependency on documents - especially on large, complex implementation projects - while still supporting the need for documentation? I'd like to hear your thoughts.

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Managing Social Relationships for the Enterprise – Part 2

- by Michael Snow

12.00 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-fareast-font-family:Calibri; mso-bidi-font-family:"Times New Roman";} Reggie Bradford, Senior Vice President, Oracle On September 13, 2012, I sat down with Altimeter Analyst Jeremiah Owyang to talk about how enterprise businesses are approaching the management of both their social media strategies and internal structures. There’s no longer any question as to whether companies are adopting social full throttle. That’s exactly the way it should be, because it’s a top online behavior across all age groups. For your consumers, it’s an ingrained, normal form of communication. And beyond connecting with friends, social users are reaching out for information and service from brands. Jeremiah tells us 29% of Twitter followers follow a brand and 58% of Facebook users have “Liked” a brand. Even on the B2B side, people act on reviews and recommendations. Just as in the early 90’s we saw companies move from static to dynamic web sites, businesses of all sizes are moving from just establishing a social presence to determining effective and efficient ways to use it. I like to say we’re in the 2nd or 3rd inning of a 9-inning game. Corporate social started out as a Facebook page, it’s multiple channels servicing customers wherever they are. Social is also moving from merely moderating to analyzing so that the signal can be separated from the noise, so that impactful influencers can be separated from other users. Organizationally, social started with the marketers. Now we’re getting into social selling, commerce, service, HR, recruiting, and collaboration. That’s Oracle’s concept of enterprise social relationship management, a framework to extend social across the entire organization real-time in as holistic a way as possible. Social requires more corporate coordination than ever before. One of my favorite statistics is that the average corporation at enterprise has 178 social accounts, according to Altimeter. Not all of them active, not all of them necessary, but 178 of them. That kind of fragmentation creates risk, so the smarter companies will look for solutions (as opposed to tools) that can organize, scale and defragment, as well as quickly integrate other networks and technologies that will come along. Our conversation goes deep into the various corporate social structures we’re seeing, as well as the advantages and disadvantages of each. There are also a couple of great examples of how known brands used an integrated, holistic approach to achieve stated social goals. What’s especially exciting to me is the Oracle SRM framework for the enterprise provides companywide integration into one seamless system. This is not a dream. This is going to have substantial business impact in the next several years.

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Attending a Career Fair: “Don’t be shy – Be prepared”

- by jessica.ebbelaar

There are a large number of ways to interact with companies nowadays. The career fair is a very effective and personal way to interact with a number of different companies in a very short period of time. Here are some simple tips to help you perform during a career fair. Do research The key to being successful at a career fair is to do research before you go. Make a first selection of the companies you feel could be interesting for you. Include many types of employers. Once you have decided on the list of companies you want to visit, go to their career portal. Inform yourself about what the company does, i.e what roles there are available, how the company culture is described, what impression the testimonials give you. The question that you still have after reviewing this information, are the ones you can discuss with the company on the fair. Sell yourself Visit the companies you have on your top 5 list first, so you will be at your highest energy level to make that first impression. Think in advance about what you are going to tell the recruiter. Prepare a 30-second introduction (including degree, strengths, skills & experience) Be confident when you talk about your experience. Remember to start the conversation with a smile, make good eye contact and give a firm handshake. You could be speaking to your next manager, so be professional! If you already know what jobs you are interested in, relate your skills and experience to the roles that the company has available. If you are not yet sure gather as much information as you can about employment and/or hiring procedures, specific skills necessary for different jobs, training and career paths. Stand out As career fairs are very crowded and the attending companies meet with a lot of potential candidates on one day, you have to make sure you are noticed in a positive way. A good preparation and asking questions that show you have a good understanding of the industry, organization and roles will help you. Be aware of time demands on employers. Do not monopolize an employer's time. Dress appropriately to make a good first impression. Bring your resume Do not forget to bring your resume in print or on a USB-stick to the fair. If you are searching for different types of jobs, bring different versions of your resume. Your resume should be short and professional on white paper that is free of graphics or fancy print styles and containing larger margins for interviewer notes. Follow up After each conversation ask who you can contact for follow-up discussions about the specific roles. Use the back of a business card to record notes that help you remember important details and follow-up instructions. If no card is available, record the contact information and your comments in your notepad or phone. Last but not least, thank everyone you talk to for their time. Follow up as soon as possible with thank you notes that address the companies’ hiring needs, your qualifications, and express your desire for a second interview. What not to do… Do not visit a company with a group of friends. Interact with the companies on your own, to make your own positive impression. Do not walk up to a recruiter and interrupt a current conversation; wait your turn and be polite. What you should absolutely avoid is a grab and run on freebies! Take the time to speak to the company and ask for a freebie at the end of the conversation in case they are not offered to you. Good luck with the preparations for the career fair you will attend. Oracle recruiters look forward to meet you! They will be present on a large number of fairs in the region. For an overview of the fairs go to the Events & Calendar page on http://campus.oracle.com If you have any questions related to this article feel free to contact [email protected].

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Talking JavaOne with Rock Star Kirk Pepperdine

- by Janice J. Heiss

Kirk Pepperdine is not only a JavaOne Rock Star but a Java Champion and a highly regarded expert in Java performance tuning who works as a consultant, educator, and author. He is the principal consultant at Kodewerk Ltd. He speaks frequently at conferences and co-authored the Ant Developer's Handbook. In the rapidly shifting world of information technology, Pepperdine, as much as anyone, keeps up with what's happening with Java performance tuning. Pepperdine will participate in the following sessions: CON5405 - Are Your Garbage Collection Logs Speaking to You? BOF6540 - Java Champions and JUG Leaders Meet Oracle Executives (with Jeff Genender, Mattias Karlsson, Henrik Stahl, Georges Saab) HOL6500 - Finding and Solving Java Deadlocks (with Heinz Kabutz, Ellen Kraffmiller Martijn Verburg, Jeff Genender, and Henri Tremblay) I asked him what technological changes need to be taken into account in performance tuning. “The volume of data we're dealing with just seems to be getting bigger and bigger all the time,” observed Pepperdine. “A couple of years ago you'd never think of needing a heap that was 64g, but today there are deployments where the heap has grown to 256g and tomorrow there are plans for heaps that are even larger. Dealing with all that data simply requires more horse power and some very specialized techniques. In some cases, teams are trying to push hardware to the breaking point. Under those conditions, you need to be very clever just to get things to work -- let alone to get them to be fast. We are very quickly moving from a world where everything happens in a transaction to one where if you were to even consider using a transaction, you've lost." When asked about the greatest misconceptions about performance tuning that he currently encounters, he said, “If you have a performance problem, you should start looking at code at the very least and for that extra step, whip out an execution profiler. I'm not going to say that I never use execution profilers or look at code. What I will say is that execution profilers are effective for a small subset of performance problems and code is literally the last thing you should look at.And what is the most exciting thing happening in the world of Java today? “Interesting question because so many people would say that nothing exciting is happening in Java. Some might be disappointed that a few features have slipped in terms of scheduling. But I'd disagree with the first group and I'm not so concerned about the slippage because I still see a lot of exciting things happening. First, lambda will finally be with us and with lambda will come better ways.” For JavaOne, he is proctoring for Heinz Kabutz's lab. “I'm actually looking forward to that more than I am to my own talk,” he remarked. “Heinz will be the third non-Sun/Oracle employee to present a lab and the first since Oracle began hosting JavaOne. He's got a great message. He's spent a ton of time making sure things are going to work, and we've got a great team of proctors to help out. After that, getting my talk done, the Java Champion's panel session and then kicking back and just meeting up and talking to some Java heads."Finally, what should Java developers know that they currently do not know? “’Write Once, Run Everywhere’ is a great slogan and Java has come closer to that dream than any other technology stack that I've used. That said, different hardware bits work differently and as hard as we try, the JVM can't hide all the differences. Plus, if we are to get good performance we need to work with our hardware and not against it. All this implies that Java developers need to know more about the hardware they are deploying to.”

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Know Your Service Request Status

- by Get Proactive Customer Adoption Team

Untitled Document To monitor a Service Request or not to monitor a Service Request... That should never be the question Monitoring the Service Requests you create is an essential part of the process to resolve your issue when you work with a Support Engineer. If you monitor your Service Request, you know at all times where it is in the process, or to be more specific, you know at all times what action the Support Engineer has taken on your request and what the next step is. When you think about it, it is rather simple... Oracle Support is working the issue, Oracle Development is working the issue, or you are. When you check on the status, you may find that the Support Engineer has a question for you or the engineer is waiting for more information to resolve the issue. If you monitor the Service Request, and respond quickly, the process keeps moving, and you’ll get your answer more quickly. Monitoring a Service Request is easy. All you need to do is check the status codes that the Support Engineer or the system assigns to your Service Request. These status codes are not static. You will see that during the life of your Service request, it will go through a variety of status codes. The best advice I can offer you when you monitor your Service Request is to watch the codes. If the status is not changing, or if you are not getting responses back within the agreed timeframes, you should review the action plan the Support Engineer has outlined or talk about a new action plan. Here are the most common status codes: Work in Progress indicates that your Support Engineer is researching and working the issue. Development Working means that you have a code related issue and Oracle Support has submitted a bug to Development. Please pay a particular attention to the following statuses; they indicate that the Support Engineer is waiting for a response from you: Customer Working usually means that your Support Engineer needs you to collect additional information, needs you to try something or to apply a patch, or has more questions for you. Solution Offered indicates that the Support Engineer has identified the problem and has provided you with a solution. Auto-Close or Close Initiated are statuses you don’t want to see. Monitoring your Service Request helps prevent your issues from reaching these statuses. They usually indicate that the Support Engineer did not receive the requested information or action from you. This is important. If you fail to respond, the Support Engineer will attempt to contact you three times over a two-week period. If these attempts are unsuccessful, he or she will initiate the Auto-Close process. At the end of this additional two-week period, if you have not updated the Service Request, your Service Request is considered abandoned and the Support Engineer will assign a Customer Abandoned status. A Support Engineer doesn’t like to see this status, since he or she has been working to solve your issue, but we know our customers dislike it even more, since it means their issue is not moving forward. You can avoid delays in resolving your issue by monitoring your Service Request and acting quickly when you see the status change. Respond to the request from the engineer to answer questions, collect information, or to try the offered solution. Then the Support Engineer can continue working the issue and the Service Request keeps moving forward towards resolution. Keep in mind that if you take an extended period of time to respond to a request or to provide the information requested, the Support Engineer cannot take the next step. You may inadvertently send an implicit message about the problem’s urgency that may not match the Service Request priority, and your need for an answer. Help us help you. We want to get you the answer as quickly as possible so you can stay focused on your company’s objectives. Now, back to our initial question. To monitor Service Requests or not to monitor Service Requests? I think the answer is clear: yes, monitor your Service Request to resolve the issue as quickly as possible.

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SR Activity Summaries Via Direct Email? You Bet!

- by PCat

Courtesy of Ken Walker. I’m a “bottom line” kind of guy. My friends and co-workers will tell you that I’m a “Direct Communicator” when it comes to work or my social life. For example, if I were to come up with a fantastic new recipe for a low-fat pan fried chicken, I’d Tweet, email, or find a way to blast the recipe directly to you so that you could enjoy it immediately. My friends would see the subject, “Awesome New Fried Chicken” and they’d click and see the recipe there before them.Others are “Indirect Communicators.” My friend Joel is like this. He would post the recipe in his blog, and then Tweet or email a link back to his blog with a subject, “Fried Chicken.” Then Joel would sit back and expect his friends to read the email, AND click the link to his blog, and then read the recipe. As a fan of the “Direct” method, I wish there was a way for me to “Opt-in” for immediate updates from Joel so I could see the recipe without having to click over to his blog to search for it.The same is true for MOS. If you’ve ever opened a Service Request through My Oracle Support (MOS), you know that most of the communication between you and the Oracle Support Engineer with respect to the issue in the SR, is done via email. Which type of email would you rather receive in your email account? Example1:Your SR has been updated. Click HERE to see the update. Or Example2:Your SR has been updated. Here is the update: “Hi John, Oracle Development has completed the patch we’ve been waiting for! Here’s a direct “LINK” to the patch that should resolve your issue. Please download and install the patch via the instructions (included with the link) and let me know if it does, in fact, resolve your issue!”Example2 is available to you! All you need to do is to “Opt-In” for the direct email updates. The default is for the indirect update as seen in Example1. To turn on “Service Request Details in Email” simply follow these instructions (aided by the screenshot below):1. Log into MOS, and click on your name in the upper right corner. Select “My Account.”2. Make sure “My Account” is highlighted in bold on the left.3. Turn ON, “Service Request Details in Email” That’s it! You will now receive the SR Updates, directly in your email account without having to log into MOS, click the SR, scroll down to the updates, etc. That’s better than Fried Chicken! (Well; almost better....).

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Paper-free Customer Engagement

- by Michael Snow

v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Appropriate repost from our friends at the AIIM blog: Digital Landfill -- John Mancini, supporting our mission of enabling customer engagement through better technology choices. ---------- My wife didn't even give me a card for #wpfd - and they say husbands are bad at remembering anniversaries Well, today is the third World Paper Free Day. I just got off the Tweet Jam, and there was a host of ideas for getting rid of -- or at least reducing -- paper. When we first started talking about "paper-free" most of the reasons raised to pursue this direction were "green" reasons. I'm glad to see that the thinking has moved on to questions about how getting rid of paper and digitizing processes helps improve customer engagement. And the bottom line. And process responsiveness. Not that the "green" reasons have gone away, but it's nice to see a maturation in the BUSINESS reasons to get rid of paper. Our World Paper Free Handbook (do not, do not, do not print it!) looks at how less paper in the workplace delivers significant benefits. Key findings show eliminating paper from processes can improve the responsiveness of customer service by 300 percent. Removing paper from business processes and moving content to PCs and tablets has the added advantage of helping companies adopt mobile-enable processes and eliminate elapsed time, lost forms, poor data and re-keying. To effectively mobile-enable processes and reduce reliance on paper, data should be captured as close to the point of origination as possible, which makes information easily available to whomever needs it, wherever they are, in the shortest time possible. This handbook summarizes the value of automating manual, paper-based processes. It then goes a step beyond to provide actionable steps that will set you on the path to productivity, profitability, and, yes, less paper. Get your copy today and send the link around to your peers and colleagues. Here's the link; please share it! http://www.aiim.org/Research-and-Publications/Research/AIIM-White-Papers/WPFD-Revolution-Handbook And don't miss out on the real world discussions about increasing engagement with WebCenter in new webinars being offered over the next couple of weeks: October 30, 2012: ResCare Solves Content Lifecycle Challenges with Oracle WebCenter November 1, 2012: WebCenter Content for Applications: Streamline Processes with Oracle WebCenter Content Management for Human Resources Applications Available On-Demand: Using Oracle WebCenter to Content-Enable Your Business Applications

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Introduction to WebCenter Personalization: “The Conductor”

- by Steve Pepper

There are some new faces in the town of WebCenter with the latest 11g PS3 release. A new component has introduced itself as "Oracle WebCenter Personalization", a.k.a WCP, to simplify delivery of a personalized experience and content to end users. This posting reviews one of the primary components within WCP: "The Conductor". The Conductor: This ain't just an ordinary cloud... One of the founding principals behind WebCenter Personalization was to provide an open client-side API that remains independent of the technology invoking it, in addition to independence from the architecture running it. The Conductor delivers this, and much, much more. The Conductor is the engine behind WebCenter Personalization that allows flow-based documents, called "Scenarios", to be managed and executed on the server-side through a well published and RESTful api. The Conductor also supports an extensible model for custom provider integration that can be easily invoked within a Scenario to promote seamless integration with existing business assets. Introducing the Scenario Conductor Scenarios are declarative offline-authored documents using the custom Personalization JDeveloper bundle included with WebCenter. A Scenario contains one (or more) statements that can: Create variables that are scoped to the current execution context Iterate over collections, or loop until a specific condition is met Execute one or more statements when a condition is met Invoke other scenarios that exist within the same namespace Invoke a data provider that integrates with custom applications Once a variable is assigned within the Scenario's execution context, it can be referenced anywhere within the same Scenario using the common Expression Language syntax used in J2EE web containers. Scenarios are then published and tested to the Integrated WebLogic Server domain, or published remotely to other domains running WebCenter Personalization. Various Client-side Models The Conductor server API is built upon RESTful services that support a wide variety of clients able to communicate over HTTP. The Conductor supports the following client-side models: REST: Popular browser-based languages can be used to manage and execute Conductor Scenarios. There are other public methods to retrieve configured provider metadata that can be used by custom applications. The Conductor currently supports XML and JSON for it's API syntax. Java: WebCenter Personalization delivers a robust and light-weight java client with the popular Jersey framework as it's foundation. It has never been easier to write a remote java client to manage remote RESTful services. Expression Language (EL): Allow the results of Scenario execution to control your user interface or embed personalized content using the session-scoped managed bean. The EL client can also be used in straight JSP pages with minimal configuration. Extensible Provider Framework The Conductor supports a pluggable provider framework for integrating custom code with Scenario execution. There are two types of providers supported by the Conductor: Function Provider: Function Providers are simple java annotated classes with static methods that are meant to be served as utilities. Some common uses would include: object creation or instantiation, data transformation, and the like. Function Providers can be invoked using the common EL syntax from variable assignments, conditions, and loops. For example: ${myUtilityClass:doStuff(arg1,arg2))} If you are familiar with EL Functions, Function Providers are based on the same concept. Data Provider: Like Function Providers, Data Providers are annotated java classes, but they must adhere to a much more strict object model. Data Providers have access to a wealth of Conductor services, such as: Access to namespace-scoped configuration API that can be managed by Oracle Enterprise Manager, Scenario execution context for expression resolution, and more. Oracle ships with three out-of-the-box data providers that supports integration with: Standardized Content Servers(CMIS), Federated Profile Properties through the Properties Service, and WebCenter Activity Graph. Useful References If you are looking to immediately get started writing your own application using WebCenter Personalization Services, you will find the following references helpful in getting you on your way: Personalizing WebCenter Applications Authoring Personalized Scenarios in JDeveloper Using Personalization APIs Externally Implementing and Calling Function Providers Implementing and Calling Data Providers

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Passing data between the VirtualBox Host and the Guest

- by Fat Bloke

Here's a good question: "How can you figure out the VM name from within the VM itself?" While this data is not automatically available, the general purpose, and very powerful VirtualBox "GuestProperty" APIs can be used from the host and guest to pass arbitrary data, in key/value pairs format, in and out of the guest. Note that this does require that the VirtualBox Guest Additions have been installed in the guest. To play with this, try using the "VBoxManage" command line on your VirtualBox host machine, and "VBoxControl" in the guest. Host syntax VBoxManage guestproperty get <vmname>|<uuid> <property> [--verbose] VBoxManage guestproperty set <vmname>|<uuid> <property> [<value> [--flags <flags>]] VBoxManage guestproperty enumerate <vmname>|<uuid> [--patterns <patterns>] VBoxManage guestproperty wait <vmname>|<uuid> <patterns> [--timeout <msec>] [--fail-on-timeout] Guest syntax VBoxControl.exe guestproperty get <property> [-verbose] VBoxControl.exe guestproperty set <property> [<value> [-flags <flags>]] VBoxControl.exe guestproperty enumerate [-patterns <patterns>] VBoxControl.exe guestproperty wait <patterns> [-timestamp <last timestamp>] [-timeout <timeout in ms> So to solve our problem above, we set the vm name in the Host system on an arbitrary key like this: $ VBoxManage guestproperty set "Windows 7 (x64)" /MyData/VMname "Windows 7 (x64)" And within the guest we can use: C:\Program Files\Oracle\VirtualBox Guest Additions>VBoxControl.exe guestproperty get /MyData/VMname Oracle VM VirtualBox Guest Additions Command Line Management Interface Version 4.1.14 (C) 2008-2012 Oracle Corporation All rights reserved. Value: Windows 7 (x64) The GuestProperty API is pretty powerful, so for the interested, get more info in the User Manual. - FB

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Get More From Your Service Request

- by Get Proactive Customer Adoption Team

Leveraging Service Request Best Practices Use best practices to get there faster. In the daily conversations I have with customers, they sometimes express frustration over their Service Requests. They often feel powerless to make needed changes, so their sense of frustration grows. To help you avoid some of the frustration you might feel in dealing with your Service Requests (SR), here are a few pointers that come from our best practice discussions. Be proactive. If you can anticipate some of the questions that Support will ask, or the information they may need, try to provide this up front, when you log the SR. This could be output from the Remote Diagnostic Agent (RDA), if this is a database issue, or the output from another diagnostic tool, if you’re an EBS customer. Any information you can supply that helps us understand the situation better, helps us resolve the issue sooner. As you use some of these tools proactively, you might even find the solution to the problem before you log an SR! Be right. Make sure you have the correct severity level. Since you select the initial severity level, it’s easy to accept the default without considering how significant this may be. Business impact is the driving factor, so make sure you take a moment to select the severity level that is appropriate to the situation. Also, make sure you ask us to change the severity level, should the situation dictate. Be responsive! If this is an important issue to you, quickly follow up on any action plan submitted to you by Oracle Support. The support engineer assigned to your Service Request will be able to move the issue forward more aggressively when they have the needed information. This is crucial in resolving your issues in a timely manner. Be thorough. If there are five questions in the action plan, make sure you provide an answer for all five questions in one response, rather than trickling them in one at a time. This will allow the engineer to look at all of the information as a whole and to avoid multiple trips to your SR, saving valuable time and getting you a resolution sooner. Be your own advocate! You know your situation best; make sure Oracle Support understands both how and why this issue is important to you and your company. Use the escalation process if you're concerned that your SR isn't going the right direction, the right pace, or through the right person. Don't wait until you're frustrated and angry. An escalation is as simple as a quick conversation on the phone and can be amazingly effective in getting your issues back on track. The support manager you speak with is empowered to make any needed changes. Be our partner. You can make your support experience better. When your SR has been resolved, you may receive a survey request. This is intended to get your feedback about how your SR went and what we can do to improve your overall support experience. Oracle Support is here to help you. Our goal with any Service Request is to provide the best possible solution as quickly as possible. With your help, we’ll be able to do this with your Service Request too.

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ORA-4031 Troubleshooting Tool ???

- by Takeyoshi Sasaki

ORA-4031 ???????????????????? SGA ????????????(??????)??????????????????????????????????????????????????? ORA-4031 ??????????????????? ORA-4031 Troubleshooting Tool ??????????? ORA-4031 Troubleshooting Tool ?? ORA-4031 Troubleshooting Tool ? ORA-4031 ????????? ORA-4031 ???????????????????????????????????WEB????????????????????????????????My Oracle Support ??????????????????????? ORA-4031 ??????????????????????????????ORA-4031 ?????????????????????????????? ORA-4031 Troubleshooting Tool ???????? My Oracle Support ?????? Diagnostic Tools Catalog ?? ORA-4031 Troubleshooting Tool ???????????????? ORA-4031 Troubleshooting Tool ??????????????? ORA-4031 Troubleshooting Tool ????? ???2??????????????? ORA-4031 ?????????????????????????????ORA-4031 Troubleshooting Tool ????????????????????????????????????????ORA-4031 ???????????????????? ??????????????? ORA-4031???????????? ????????????? ORA-4031 ?????? AWR???????????????????????????????????????????????????????????? ????·???????·???????????? ORA-4031 ?????????? ????????? SR ?????????????????????????? [ADR] ????·??????·?????????? [10g ???] AWR?????(STATSPACK????)???? ?????????? ORA-4031 ????????????????????????????????????????????? ORA-4031 ?????????????? ORA-4031 ??????1?1??????????? ORA-4031 Troubleshooting Tool ???????????(??????????????)???????? ORA-4031 ????????? ???????????????????????????????????????????????? ??????????????????????????????????????1)High Session_Cached_Cursor Setting Causing Excessive Consumption of Shared Pool???SESSION_CACHED_CURSOR ??????????????????????????????????????????????2)Insufficient SGA Free Memory at StartupThis issue could occur if in the init.ora parameters of your Alert log, (shared_pool_size + large_pool_size + java_pool_size + db_keep_cache_size + streams_pool_size + db_cache_size) / sga_target is greater than 90%.????????????????????????? ?????????????? shared_pool_size, large_pool_size, java_pool_size, db_keep_cache_size, streams_pool_size, db_cache_size ????? /sga_target ??? 90% ??????????????????sga_target ??? memory_target ??????????????????????????????????????????????????????????????????? shared_pool_size ???????????????????????????????????????????????????????????????????????(?????????)? sga_target ????????????????????????????????????????????????????????????? ?????????????????????????????????????????????1)In your Alert log,* Look for parameters under "System parameters with non-default values:". If session_cached_cursor * 2000 / shared_pool_size is greater than 10%, then session_cached_cursors are consuming significant shared_pool_size.??? ????????????? "System parameters with non-default values:" ???? session_cached_cursor * 2000 ??? shared_pool_size ? 10% ???????????????????????? ???2) In your Alert log, SGA Utilization (Sum of shared_pool_size, large_pool_size, java_pool_size, db_keep_cache_size, streams_pool_size and db_cache_size over sga_target) is 99%, which might be too high. ??? shared_pool_size, large_pool_size, java_pool_size, db_keep_cache_size, streams_pool_size and db_cache_size ???? sga_target ? 99% ???????????????????? ?????????????????????????????? My Oracle Support ??????????????????????????1)Decrease the parameter SESSION_CACHED_CURSORSSESSION_CACHED_CURSORS ???????????????????????2)Reduce the minimum values for the dynamic SGA components to allow memory manager to make changes as neededSGA ?????????????????(???)?????????????????? 2????????????????????? ORA-4031 Trobuleshooting Tool ????????????????????????????????????????? ORA-4031 Troubleshooting Tool ?????? ORA-4031 ??????????????????????ORA-4031 Troubleshooting Tool ???????????????????????????????????????????????????????ORA-4031 ????????????????????????????ORA-4031 ??????????????? ORA-4031 Troubleshooting Tool ?????????

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.NET Oracle Provider: Why will my stored proc not work?

- by Matt

I am using the Oracle .NET Provider and am calling a stored procedure in a package. The message I get back is "Wrong number or types in call". I have ensured that the order in which the parameters are being added are in the correct order and I have gone over the OracleDbType's thoroughly though I suspect that is where my problem is. Here is the code-behind: //setup intial stuff, connection and command string msg = string.Empty; string oraConnString = ConfigurationManager.ConnectionStrings["OracleServer"].ConnectionString; OracleConnection oraConn = new OracleConnection(oraConnString); OracleCommand oraCmd = new OracleCommand("PK_MOVEMENT.INSERT_REC", oraConn); oraCmd.CommandType = CommandType.StoredProcedure; try { //iterate the array //grab 3 items at a time and do db insert, continue until all items are gone. Will always be divisible by 3. for (int i = 0; i < theData.Length; i += 3) { //3 items hardcoded for now string millCenter = "0010260510"; string movementType = "RECEIPT"; string feedCode = null; string userID = "GRIMMETTM"; string inventoryType = "INGREDIENT"; //set to FINISHED for feed stuff string movementDate = theData[i + 0]; string ingCode = System.Text.RegularExpressions.Regex.Match(theData[i + 1], @"^([0-9]*)").ToString(); string pounds = theData[i + 2].Replace(",", ""); //setup parameters OracleParameter p1 = new OracleParameter("A_MILL_CENTER", OracleDbType.NVarchar2, 10); p1.Direction = ParameterDirection.Input; p1.Value = millCenter; oraCmd.Parameters.Add(p1); OracleParameter p2 = new OracleParameter("A_INGREDIENT_CODE", OracleDbType.NVarchar2, 50); p2.Direction = ParameterDirection.Input; p2.Value = ingCode; oraCmd.Parameters.Add(p2); OracleParameter p3 = new OracleParameter("A_FEED_CODE", OracleDbType.NVarchar2, 30); p3.Direction = ParameterDirection.Input; p3.Value = feedCode; oraCmd.Parameters.Add(p3); OracleParameter p4 = new OracleParameter("A_MOVEMENT_TYPE", OracleDbType.NVarchar2, 10); p4.Direction = ParameterDirection.Input; p4.Value = movementType; oraCmd.Parameters.Add(p4); OracleParameter p5 = new OracleParameter("A_MOVEMENT_DATE", OracleDbType.NVarchar2, 10); p5.Direction = ParameterDirection.Input; p5.Value = movementDate; oraCmd.Parameters.Add(p5); OracleParameter p6 = new OracleParameter("A_MOVEMENT_QTY", OracleDbType.Int64, 12); p6.Direction = ParameterDirection.Input; p6.Value = pounds; oraCmd.Parameters.Add(p6); OracleParameter p7 = new OracleParameter("INVENTORY_TYPE", OracleDbType.NVarchar2, 10); p7.Direction = ParameterDirection.Input; p7.Value = inventoryType; oraCmd.Parameters.Add(p7); OracleParameter p8 = new OracleParameter("A_CREATE_USERID", OracleDbType.NVarchar2, 20); p8.Direction = ParameterDirection.Input; p8.Value = userID; oraCmd.Parameters.Add(p8); OracleParameter p9 = new OracleParameter("A_RETURN_VALUE", OracleDbType.Int32, 10); p9.Direction = ParameterDirection.Output; oraCmd.Parameters.Add(p9); //open and execute oraConn.Open(); oraCmd.ExecuteNonQuery(); oraConn.Close(); } } catch (OracleException oraEx) { msg = "An error has occured in the database: " + oraEx.ToString(); } catch (Exception ex) { msg = "An error has occured: " + ex.ToString(); } finally { //close connection oraConn.Close(); } return msg;

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iptables is not allowing me to contact my dns nameservers

- by user1272737

I have the follwing iptables rules: Chain INPUT (policy DROP) target prot opt source destination ACCEPT tcp -- anywhere anywhere tcp dpt:ssh ACCEPT tcp -- anywhere anywhere tcp dpt:http ACCEPT tcp -- anywhere anywhere tcp dpt:https ACCEPT tcp -- localhost.localdomain anywhere tcp dpt:mysql ACCEPT tcp -- anywhere anywhere tcp dpt:14443 ACCEPT tcp -- anywhere anywhere tcp dpt:ftp ACCEPT tcp -- anywhere anywhere tcp dpt:ftp-data ACCEPT tcp -- anywhere anywhere tcp dpt:xxxxxxx Chain FORWARD (policy ACCEPT) target prot opt source destination Chain OUTPUT (policy ACCEPT) target prot opt source destination When I turn off iptables I am able to use wget and all other commands. When these rules are enabled I cannot connect to any address. Any idea why this would be?

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IP6tables blocks INPUT? can't connect with youtube API

- by klaas

I thought to have a simple ipv6 firewall, but it turned out to be hell. Somehow I really can't connect with any ipv6 from my machine unless I set INPUT Policy to ACCEPT. Below my current ip6tables ip6tables -L Chain INPUT (policy DROP) target prot opt source destination ACCEPT all anywhere anywhere state RELATED,ESTABLISHED ACCEPT ipv6-icmp anywhere anywhere ACCEPT tcp anywhere anywhere tcp dpt:http ACCEPT tcp anywhere anywhere tcp dpt:https Chain FORWARD (policy ACCEPT) target prot opt source destination Chain OUTPUT (policy ACCEPT) target prot opt source destination If I try to connect with any ipv6 adres it doesn't work? telnet gdata.youtube.com 80 Trying 2a00:1450:4013:c00::76... OR telnet gdata.youtube.com 443 Trying 2a00:1450:4013:c00::76... When I set: ip6tables -P INPUT ACCEPT It works.. but then.. well then everything is open? what is going on? Help?

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OpenVPN on ec2 bridged mode connects but no Ping, DNS or forwarding

- by michael

I am trying to use OpenVPN to access the internet over a secure connection. I have openVPN configured and running on Amazon EC2 in bridge mode with client certs. I can successfully connect from the client, but I cannot get access to the internet or ping anything from the client I checked the following and everything seems to shows a successful connection between the vpn client/server and UDP traffic on 1194 [server] sudo tcpdump -i eth0 udp port 1194 (shows UDP traffic after establishing connection) [server] sudo iptables -L Chain INPUT (policy ACCEPT) target prot opt source destination ACCEPT all -- anywhere anywhere ACCEPT all -- anywhere anywhere Chain FORWARD (policy ACCEPT) target prot opt source destination ACCEPT all -- anywhere anywhere Chain OUTPUT (policy ACCEPT) target prot opt source destination [server] sudo iptables -L -t nat Chain PREROUTING (policy ACCEPT) target prot opt source destination Chain POSTROUTING (policy ACCEPT) target prot opt source destination MASQUERADE all -- ip-W-X-Y-0.us-west-1.compute.internal/24 anywhere Chain OUTPUT (policy ACCEPT) target prot opt source destination [server] openvpn.log Wed Oct 19 03:11:26 2011 localhost/a.b.c.d:61905 [localhost] Inactivity timeout (--ping-restart), restarting Wed Oct 19 03:11:26 2011 localhost/a.b.c.d:61905 SIGUSR1[soft,ping-restart] received, client-instance restarting Wed Oct 19 03:41:31 2011 MULTI: multi_create_instance called Wed Oct 19 03:41:31 2011 a.b.c.d:57889 Re-using SSL/TLS context Wed Oct 19 03:41:31 2011 a.b.c.d:57889 LZO compression initialized Wed Oct 19 03:41:31 2011 a.b.c.d:57889 Control Channel MTU parms [ L:1574 D:166 EF:66 EB:0 ET:0 EL:0 ] Wed Oct 19 03:41:31 2011 a.b.c.d:57889 Data Channel MTU parms [ L:1574 D:1450 EF:42 EB:135 ET:32 EL:0 AF:3/1 ] Wed Oct 19 03:41:31 2011 a.b.c.d:57889 Local Options hash (VER=V4): '360696c5' Wed Oct 19 03:41:31 2011 a.b.c.d:57889 Expected Remote Options hash (VER=V4): '13a273ba' Wed Oct 19 03:41:31 2011 a.b.c.d:57889 TLS: Initial packet from [AF_INET]a.b.c.d:57889, sid=dd886604 ab6ebb38 Wed Oct 19 03:41:35 2011 a.b.c.d:57889 VERIFY OK: depth=1, /C=US/ST=CA/L=SanFrancisco/O=EXAMPLE/CN=EXAMPLE_CA/[email protected] Wed Oct 19 03:41:35 2011 a.b.c.d:57889 VERIFY OK: depth=0, /C=US/ST=CA/L=SanFrancisco/O=EXAMPLE/CN=localhost/[email protected] Wed Oct 19 03:41:37 2011 a.b.c.d:57889 Data Channel Encrypt: Cipher 'BF-CBC' initialized with 128 bit key Wed Oct 19 03:41:37 2011 a.b.c.d:57889 Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication Wed Oct 19 03:41:37 2011 a.b.c.d:57889 Data Channel Decrypt: Cipher 'BF-CBC' initialized with 128 bit key Wed Oct 19 03:41:37 2011 a.b.c.d:57889 Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication Wed Oct 19 03:41:37 2011 a.b.c.d:57889 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 1024 bit RSA Wed Oct 19 03:41:37 2011 a.b.c.d:57889 [localhost] Peer Connection Initiated with [AF_INET]a.b.c.d:57889 Wed Oct 19 03:41:39 2011 localhost/a.b.c.d:57889 PUSH: Received control message: 'PUSH_REQUEST' Wed Oct 19 03:41:39 2011 localhost/a.b.c.d:57889 SENT CONTROL [localhost]: 'PUSH_REPLY,redirect-gateway def1 bypass-dhcp,route-gateway W.X.Y.Z,ping 10,ping-restart 120,ifconfig W.X.Y.Z 255.255.255.0' (status=1) Wed Oct 19 03:41:40 2011 localhost/a.b.c.d:57889 MULTI: Learn: (IPV6) -> localhost/a.b.c.d:57889 [client] tracert google.com Tracing route to google.com [74.125.71.104] over a maximum of 30 hops: 1 347 ms 349 ms 348 ms PC [w.X.Y.Z] 2 * * * Request timed out. I can also successfully ping the server IP address from the client, and ping google.com from an SSH shell on the server. What am I doing wrong? Here is my config (Note: W.X.Y.Z == amazon EC2 private ipaddress) bridge config on br0 ifconfig eth0 0.0.0.0 promisc up brctl addbr br0 brctl addif br0 eth0 ifconfig br0 W.X.Y.X netmask 255.255.255.0 broadcast W.X.Y.255 up route add default gw W.X.Y.1 br0 /etc/openvpn/server.conf (from https://help.ubuntu.com/10.04/serverguide/C/openvpn.html) local W.X.Y.Z dev tap0 up "/etc/openvpn/up.sh br0" down "/etc/openvpn/down.sh br0" ;server W.X.Y.0 255.255.255.0 server-bridge W.X.Y.Z 255.255.255.0 W.X.Y.105 W.X.Y.200 ;push "route W.X.Y.0 255.255.255.0" push "redirect-gateway def1 bypass-dhcp" push "dhcp-option DNS 208.67.222.222" push "dhcp-option DNS 208.67.220.220" tls-auth ta.key 0 # This file is secret user nobody group nogroup log-append openvpn.log iptables config sudo iptables -A INPUT -i tap0 -j ACCEPT sudo iptables -A INPUT -i br0 -j ACCEPT sudo iptables -A FORWARD -i br0 -j ACCEPT sudo iptables -t nat -A POSTROUTING -s W.X.Y.0/24 -o eth0 -j MASQUERADE echo 1 > /proc/sys/net/ipv4/ip_forward Routing Tables added route -n Kernel IP routing table Destination Gateway Genmask Flags Metric Ref Use Iface W.X.Y.0 0.0.0.0 255.255.255.0 U 0 0 0 br0 0.0.0.0 W.X.Y.1 0.0.0.0 UG 0 0 0 br0 C:>route print =========================================================================== Interface List 32...00 ff ac d6 f7 04 ......TAP-Win32 Adapter V9 15...00 14 d1 e9 57 49 ......Microsoft Virtual WiFi Miniport Adapter #2 14...00 14 d1 e9 57 49 ......Realtek RTL8191SU Wireless LAN 802.11n USB 2.0 Net work Adapter 10...00 1f d0 50 1b ca ......Realtek PCIe GBE Family Controller 1...........................Software Loopback Interface 1 11...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter 17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2 18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3 36...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #5 =========================================================================== IPv4 Route Table =========================================================================== Active Routes: Network Destination Netmask Gateway Interface Metric 0.0.0.0 0.0.0.0 10.1.2.1 10.1.2.201 25 10.1.2.0 255.255.255.0 On-link 10.1.2.201 281 10.1.2.201 255.255.255.255 On-link 10.1.2.201 281 10.1.2.255 255.255.255.255 On-link 10.1.2.201 281 127.0.0.0 255.0.0.0 On-link 127.0.0.1 306 127.0.0.1 255.255.255.255 On-link 127.0.0.1 306 127.255.255.255 255.255.255.255 On-link 127.0.0.1 306 224.0.0.0 240.0.0.0 On-link 127.0.0.1 306 224.0.0.0 240.0.0.0 On-link 10.1.2.201 281 255.255.255.255 255.255.255.255 On-link 127.0.0.1 306 255.255.255.255 255.255.255.255 On-link 10.1.2.201 281 =========================================================================== Persistent Routes: Network Address Netmask Gateway Address Metric 0.0.0.0 0.0.0.0 10.1.2.1 Default =========================================================================== C:>tracert google.com Tracing route to google.com [74.125.71.147] over a maximum of 30 hops: 1 344 ms 345 ms 343 ms PC [W.X.Y.221] 2 * * * Request timed out.

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