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• Poor Customer Service Example

  - by MightyZot

  Lately I have been frustrated by examples of poor customer service. At least one is worth writing about because I don’t think companies realize the effects of their service policies on loyal customers. Bad Customer Service Example #1 Recently, I received an offer in the mail from my cable company, suddenLink. The offer was for an updated TiVo for $12/mo. Normally I ignore offers like this one because I already have the service they’re offering and many times advertisers are offering alternatives to what is already an excellent product offering. I tend to exhibit a high level of loyalty to the products and brands that I use. In this case, we were looking to upgrade our TiVo and this deal is attractive for several reasons: I don’t want to pay a huge amount up-front for the device, so paying a monthly amount for the device is attractive to me. My entertainment is almost all on a single invoice. I’m no longer going to be billed by suddenLink and TiVo. TiVo is still involved, so I am still loyal to the brand I love. I have resisted moving to other DVRs and services for over a decade. I called suddenLink to order the new TiVo and was rewarded with great customer service. In fact, I can’t remember ever getting poor customer service from suddenLink. They are always there to answer my technical support questions and they are very responsive to outages. Then I called TiVo. First of all, I chose the option on the phone system to change or cancel my service, which was consequently met by an inordinate hold time. (I’m calling this time inordinate because I get through very quickly if I want to purchase something.) This is a trend that I’ve noticed with companies – if you want me to be loyal to you, it should be just as easy to cancel your service as it is to purchase it. Because, I should never be cancelling because I am unhappy. And, if you ever want my business again, or more importantly a reference, then you’d better make the exit door open just as easy as the enter door. After quite some time on hold, I talked to “Victor” who was very courteous. Victor canceled my service and then told me that I could keep my current TiVo and transfer recorded programs to it from the new TiVo.  Cool I said, but what about the cost?  He said there was no extra cost.  This was also attractive to me because I paid for my TiVo and it would be good to use it for something at least.  That was four months ago. This month I noticed that TiVo was still charging me for my original service. I was a little upset, but I decided to give them the benefit of the doubt. After all, I am a loyal TiVo customer and I have resisted moving to other solutions for over a decade. I’m sure they will do whatever it takes to keep my business, through TiVo or through suddenLink. After quite some time on hold, I was able to talk to a customer service representative, “Les”. I explained that I am a loyal TiVo customer, but I purchased this deal through my cable provider. I’m still with TiVo, I just wanted a single bill and to take advantage of the pay-over-time option. “Les” told me that he was very sorry to hear that I’m leaving TiVo, to which I responded again that I wasn’t leaving TiVo, I just want one invoice, and to take advantage of the pay-over-time. So, after explaining that I requested a termination of the non-suddenLink account (TiVo can see both of course), I was put on hold again for quite some time while my refund was “approved”.  “Les” said that he could see my cancellation request back in July. Note that it is now November, so they have billed me inappropriately four times. After quite some time, he came back on the line and told me that he was able to “get me most of my money back.” He got approval to refund 90 days. Even though I requested cancellation of one of my accounts, TiVo has that cancellation request on file and they admit overbilling me, I am going to get “most” of my money back. To top this experience off, when we were ready to hang up, “Les” told me that he was sorry to see me go and that he hoped I would come back to TiVo again. Again, I explained to “Les” that I have not left TiVo. I am just paying them through suddenLink. At that point, he went into a small dissertation about how this is a special arrangement they have with suddenLink and very few others. He made me feel like I was doing something wrong. Why should I feel that way? TiVo made the deal with suddenLink, not me, and the deal seemed like a good compromise for me to be able to get what I need. Here is what TiVo Customer Service accomplished on those two calls – I no longer feel like I need to be loyal to the TiVo brand or service. If I had been treated better on these two calls, I would still be recommending TiVo to my friends. They would still be getting revenue from a loyal customer, who paid the same rate for over a decade, and this article wouldn’t be here for you to read. Interesting… In my opinion, if you want brand loyalty, be loyal to your customers!

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• Highlights from the Oracle Customer Experience Summit @ OpenWorld

  - by Richard Lefebvre

  The Oracle Customer Experience Summit was the first-ever event covering the full breadth of Oracle's CX portfolio -- Marketing, Sales, Commerce, and Service. The purpose of the Summit was to articulate the customer experience imperative and to showcase the suite of Oracle products that can help our customers create the best possible customer experience. This topic has always been a very important one, but now that there are so many alternative companies to do business with and because people have such public ways to voice their displeasure, it's necessary for vendors to have multiple listening posts in place to gauge consumer sentiment. They need to know what is going on in real time and be able to react quickly to turn negative situations into positive ones. Those can then be shared in a social manner to enhance the brand and turn the customer into a repeat customer. The Summit was focused on Oracle's portfolio of products and entirely dedicated to customers who are committed to building great customer experiences within their businesses. Rather than DBAs, the attendees were business people looking to collaborate with other like-minded experts and find out how Oracle can help in terms of technology, best practices, and expertise. The event was at the Westin St. Francis Hotel in San Francisco as part of Oracle OpenWorld. We had eight hundred people attend, which was great for the first year. Next year, there's no doubt in my mind, we can raise that number to 5,000. Alignment and Logic Oracle's Customer Experience portfolio is made up of a combination of acquired and organic products owned by many people who are new to Oracle. We include homegrown Fusion CRM, as well as RightNow, Inquira, OPA, Vitrue, ATG, Endeca, and many others. The attendees knew of the acquisitions, so naturally they wanted to see how the products all fit together and hear the logic behind the portfolio. To tell them about our alignment, we needed to be aligned. To accomplish that, a cross functional team at Oracle agreed on the messaging so that every single Oracle presenter could cover the big picture before going deep into a product or topic. Talking about the full suite of products in one session produced overflow value for other products. And even though this internal coordination was a huge effort, everyone saw the value for our customers and for our long-term cooperation and success. Keynotes, Workshops, and Tents of Innovation We scored by having Seth Godin as our keynote speaker ? always provocative and popular. The opening keynote was a session orchestrated by Mark Hurd, Anthony Lye, and me. Mark set the stage by giving real-world examples of bad customer experiences, Anthony clearly articulated the business imperative for addressing these experiences, and I brought it all to life by taking the audience around the Customer Lifecycle and showing demos and videos, with partners included at each of the stops around the lifecycle. Brian Curran, a VP for RightNow Product Strategy, presented a session that was in high demand called The Economics of Customer Experience. People loved hearing how to build a business case and justify the cost of building a better customer experience. John Kembel, another VP for RightNow Product Strategy, held a workshop that customers raved about. It was based on the journey mapping methodology he created, which is a way to talk to customers about where they want to make improvements to their customers' experiences. He divided the audience into groups led by facilitators. Each person had the opportunity to engage with experts and peers and construct some real takeaways. The conference hotel was across from Union Square so we used that space to set up Innovation Tents. During the day we served lunch in the tents and partners showed their different innovative ideas. It was very interesting to see all the technologies and advancements. It also gave people a place to mix and mingle and to think about the fringe of where we could all take these ideas. Product Portfolio Plus Thought Leadership Of course there is always room for improvement, but the feedback on the format of the conference was positive. Ninety percent of the sessions had either a partner or a customer teamed with an Oracle presenter. The presentations weren't dry, one-way information dumps, but more interactive. I just followed up with a CEO who attended the conference with his Head of Marketing. He told me that they are using John Kembel's journey mapping methodology across the organization to pull people together. This sort of thought leadership in these highly competitive areas gives Oracle permission to engage around the technology. We have to differentiate ourselves and it's harder to do on the product side because everyone looks the same on paper. But on thought leadership ? we can, and did, take some really big steps. David Vap Group Vice President Oracle Applications Product Development

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• Seven Random Thoughts on JavaOne

  - by HecklerMark

  As most people reading this blog may know, last week was JavaOne. There are a lot of summary/recap articles popping up now, and while I didn't want to just "add to pile", I did want to share a few observations. Disclaimer: I am an Oracle employee, but most of these observations are either externally verifiable or based upon a collection of opinions from Oracle and non-Oracle attendees alike. Anyway, here are a few take-aways: The Java ecosystem is alive and well, with a breadth and depth that is impossible to adequately describe in a short post...or a long post, for that matter. If there is any one area within the Java language or JVM that you would like to - or need to - know more about, it's well-represented at J1. While there are several IDEs that are used to great effect by the developer community, NetBeans is on a roll. I lost count how many sessions mentioned or used NetBeans, but it was by far the dominant IDE in use at J1. As a recent re-convert to NetBeans, I wasn't surprised others liked it so well, only how many. OpenJDK, OpenJFX, etc. Many developers were understandably concerned with the change of sponsorship/leadership when Java creator and longtime steward Sun Microsystems was acquired by Oracle. The read I got from attendees regarding Oracle's stewardship was almost universally positive, and the push for "openness" is deep and wide within the current Java environs. Few would probably have imagined it to be this good, this soon. Someone observed that "Larry (Ellison) is competitive, and he wants to be the best...so if he wants to have a community, it will be the best community on the planet." Like any company, Oracle is bound to make missteps, but leadership seems to be striking an excellent balance between embracing open efforts and innovating in competitive paid offerings. JavaFX (2.x) isn't perfect or comprehensive, but a great many people (myself included) see great potential, are developing for it, and are really excited about where it is and where it may be headed. This is another part of the Java ecosystem that has impressive depth for being so new (JavaFX 1.x aside). If you haven't kicked the tires yet, give it a try! You'll be surprised at how capable and versatile it is, and you'll probably catch yourself smiling while coding again.  :-) JavaEE is everywhere. Not exactly a newsflash, but there is a lot of buzz around EE still/again/anew. Sessions ranged from updated component specs/technologies to Websockets/HTML5, from frameworks to profiles and application servers. Programming "server-side" Java isn't confined to the server (as you no doubt realize), and if you still consider JavaEE a cumbersome beast, you clearly haven't been using the last couple of versions. Download GlassFish or the WebLogic Zip distro (or another JavaEE 6 implementation) and treat yourself. JavaOne is not inexpensive, but to paraphrase an old saying, "If you think that's expensive, you should try ignorance." :-) I suppose it's possible to attend J1 and learn nothing, but you'd have to really work at it! Attending even a single session is bound to expand your horizons and make you approach your code, your problem domain, differently...even if it's a session about something you already know quite well. The various presenters offer vastly different perspectives and challenge you to re-think your own approach(es). And finally, if you think the scheduled sessions are great - and make no mistake, most are clearly outstanding - wait until you see what you pick up from what I like to call the "hallway sessions". Between the presentations, people freely mingle in the hallways, go to lunch and dinner together, and talk. And talk. And talk. Ideas flow freely, sparking other ideas and the "crowdsourcing" of knowledge in a way that is hard to imagine outside of a conference of this magnitude. Consider this the "GO" part of a "BOGO" (Buy One, Get One) offer: you buy the ticket to the "structured" part of JavaOne and get the hallway sessions at no additional charge. They're really that good. If you weren't able to make it to JavaOne this year, you can still watch/listen to the sessions online by visiting the JavaOne course catalog and clicking the media link(s) in the right column - another demonstration of Oracle's commitment to the Java community. But make plans to be there next year to get the full benefit! You'll be glad you did. All the best,Mark P.S. - I didn't mention several other exciting developments in areas like the embedded space and the "internet of things" (M2M), robotics, optimization, and the cloud (among others), but I think you get the idea. JavaOne == brainExpansion;  Hope to see you there next year!

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• Taking a Flying Leap

  - by Lance Shaw

  Yesterday, I went skydiving with three of my children.  It was thrilling, scary, invigorating and exciting. While there is obvious risk involved, the reward and feeling of success was well worth it. You might already be wondering what skydiving would have to with WebCenter, so let me explain. Implementing a skydiving program and becoming an instructor does not happen overnight.  It does not happen with the purchase of the needed technology. Not one of us would go out, buy a parachute, the harnesses, helmet and all the gear and be able to convince anyone that we are now ready to be a skydiving instructor. The fact is that obtaining the technology is merely a small piece of the overall process and so is the case with managing content in your company. You don't just buy the right software (Oracle WebCenter Content) and go to your boss and declare information management success. There is planning, research and effort that goes into deploying software of any kind and especially when it is as mission-critical to the success of your business as Enterprise Content Management. To become a certified skydiving instructor takes at least 3 years of commitment and often longer. In the United States, candidates must complete over 500 solo jumps of their own over a minimum of 36 months and then must complete additional rigorous training under observation.  When you consider the amount of time and effort involved, it's not unlike getting a college degree and anyone that has trusted their lives to one of these instructors will no doubt appreciate their dedication to the curriculum.  Implementing an ECM system won't take that long, but it certainly requires commitment, analysis and consideration. But guess what?  Humans are involved and that means that mistakes can happen and that rules change.  This struck me while reading an excellent post on darkreading.com by Glenn S. Phillips entitled "Mission Impossible: 4 Reasons Compliance is Impossible".  His over-arching point was that with information management and security, environments change and people are involved meaning the work is never done.  He stated that you can never claim your compliance efforts are complete because of the following reasons. People are involved.  And lets face it, some are more trustworthy than others. Change is Constant. There is always some new technology coming along that is disruptive. Consumer grade cloud file sharing and sync tools come to mind here. Compliance is interpreted, not defined.  Laws and the judges that read them are always on the move. Technology is a tool, not a complete solution. There is no magic pill. The skydiving analogy holds true here as well.  Ultimately, a single person packs your parachute.  For obvious reasons, you prefer that this person be trustworthy but there are no absolute guarantees of a 100% error-free scenario.  Weather and wind conditions are never a constant and the best-laid plans for a great day of skydiving are easily disrupted by forces outside of your control.  Rules and regulations vary by location and may be updated at any time and as I mentioned early on, even the best technology on its own will only get you started. The good news is that, like skydiving, with the right technology, the right planning, the right team and a proper understanding of the rules and regulations that govern your industry, your ECM deployment can be a great success.  Failure to plan for any of the 4 factors that Glenn outlined in his article will certainly put your deployment and maybe even your company at risk, so consider them carefully. As a final aside, for those of you who consider skydiving an incredibly dangerous and risky pastime, consider this comparative statistic.  In 2012, the U.S. Parachute Association recorded 19 fatal skydiving accidents in the U.S. out of roughly 3.1 million jumps.  That’s 0.006 fatalities per 1,000 jumps. By comparison, the U.S. National Highway Traffic Safety Administration reports that there were 34,080 deaths due to car accidents in 2012.  Based on the percentages, one could argue that it is safer to jump out of a plane than to drive to the airport where the skydiving will take place. While the way you manage, secure, classify, control, retain and dispose of company files may not carry as much risk as driving or skydiving, it certainly carries risk for the organization when not planned and deployed appropriately.  Consider all the factors involved in your organization as you make your content management plans.  For additional areas of consideration, be sure to download our free whitepaper on the topic entitled "The Top 10 Criteria for Choosing an ECM System" which is available for download here.

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• Airline mess - what a journey

  - by Mike Dietrich

  What a day, what a journey ... Flew this noon from Munich to Zuerich for catch my ongoing flight to San Francisco with Swiss. And that day did start very well as Lufthansa messed up the connection flight by 42 minutes for a 35 minute flight. And as I was obviously the only passenger connection to San Francisco nobody picked me up at the airplane to bring me directly to my connection as Swiss did for the 8 passengers connection to Miami. So I missed my flight. What a start - and many thanks to Lufthansa. I was not the only one missing a connection as Lufthansa/Swiss had canceled the flight before due to "technical problems". In Zuerich Swiss did rebook me via Frankfurt with Lufthansa to board a United Airlines flight to San Francisco. "Ouch" I thought. I had my share of experience with United already as they've messed up my luggage on the way to San Francisco some years ago and it took them five (!!!) days to fly my bag over and deliver it. But actually it was the only option today. So I said "Yes". A big mistake as I've learned later on. The Frankfurt flight was delayed as well "due to a late incoming aircraft". But there was plenty of time. And I went to the Swiss counter at the gate and let them check if my baggage is on that flight to Frankfurt. They've said "Yes". Boarding the plane with a delay of 45 minutes (the typical Lufthansa delay these days) I spotted my Rimowa trolley right next to the plane on the airfield. So I was sure that it will be send to Frankfurt. In Frankfurt I went to the United counter once it did open - had to go through the passport check they do for US flights as well - and they've said "Yes, your luggage is with us". Well ... Arriving in San Francisco with just a bit of a some minutes delay and a very fast immigration procedure I saw the first bags with Priority tags getting pushed to the baggage claim - but mine was not there. I did wait ... and wait ... and wait. Well, thanks United, you did it again!!! I flew twice in the past years United Airlines - and in both cases they've messed up my luggage on the way to San Francisco. How lovely is that ... Now the real fun started again as the lady at the "Lost and Found" counter for luggage spotted my luggage in her system in Zuerich - and told me it's supposed to be sent with LH1191 to Frankfurt on Sept 27. But this was yesterday in Europe - it's already Sept 28 - and I saw my luggage in front of the airplane. So I'd suppose it's in Frankfurt already. But what could she do? Nothing but doing the awful paperwork. And "No Mr Dietrich, we don't call international numbers". Thank you, United. Next time I'll try to get a contract for a US land line in advance. They can't even tell you which plane will bring your luggage. It may be tomorrow with UA flight arriving around 4pm in SFO. I'm looking forward to some hours in the wonderful United Airlines call center waiting line. Last time I did spend 60-90 minutes every day until I got my luggage. If it takes again that long then OOW will be over by then. I love airline travel - and especially with United Airlines. And by the way ... they gave us these nice fancy packages during the flight:  That looks good - what's in that box??? Yes, really ... a bag of potato chips. Pure fat - very healthy.  I doubt that I'll ever fly United Airlines again!!!

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• Easiest, most fun way to program 2D games? Flash? XNA? Some other engine?

  - by Maxi

  Hi, this is a post detailing my search for the most enjoyable way for a hobbyist game programmer to sweeten his free time with making a game. My requirements: I looked at Flash first, I made a couple of small games but I'm doubtful of the performance. I would like to make a fairly large strategy game, with several hundred units fighting simultaneously, explosions and animations included. Also zoomable maps. I saw that Adobe has a new 3D API for Flash, but I don't know if that improves 2D performance aswell, I couldn't find anything related to that question on their MAX10 sessions. Would you say that Flash is a good technology for making large 2D games easily? I really like Actionscript, and I love how easy everything is in Flash. There are several engines available which make it even easier. I just do this for fun, and it would be even better if there were proper animation/particle editors available and if the engine I were to use, would be available for multiple platforms. (so more people can play my game once finished). I'd like to have it available on many mobile platforms aswell. (because I love touch input for some reason) I do know the XNA framework pretty well, but there are no good engines available for it, and it will only run on Windows, which is a huge turn off. Even bigger is, that you need to install the XNA redistributable each time you want to give the game to someone. If I use XNA, I would have to make all the tools myself, and I'd probably have to make them with WPF. (I'd love to make tools with Adobe AIR, but unfortunately the API's for image manipulation etc. are far worse in Flash, than they are in XNA/WPF.) Now, I'm aware that I could make my own engine that supports each of those platforms, but quite frankly, that would be too much work plowing through APIs. After all, I want to make a game, not an engine. So the question becomes: Is there maybe a cross platform (free or free to develop?) engine available that I could use for 2D development? I prefer: C#, Actionscript. I don't mind using c++ if the toolset is above average, but I highly doubt that there is something out there like that. Please prove me wrong :) So summary: I'd like to use Flash, but I don't know if it scales well enough. I'm not a scripter, I want some real APIs that I can work with inside a proper IDE. Just for information, I looked at several alternatives, I'm actually looking for a long time already. You'd help me a lot to make a decision finally. Feature-wise the Flatredball engine would be ideal. But I tried their tools, and quite frankly, they are horrible. Absolutely unusable, I'd need to make my own for sure. I didn't look at their API, but if their tools are so bad, I'm not inclined to look further. Unity3D. This one is quite nice, but I really don't need 3D, and it is quite ...a lot of work to learn. I also don't like that it is so expensive to use for different platforms and that I can only code for it through scripting. You have to buy each platform separately. The editor usability is average, the product overall is good enough for most purposes, but learning it myself would be overkill. Shiva 3D. It looks good enough, but again: I don't really need 3D. The editor usability is a little worse than Unity3D in my opinion and it wasn't clear to me how to start programming. I think it requires C++ for coding, so that's a negative too. I want to have fun, and c# is fun ;) SDL. Quite frankly, I'd still need to port to all those different SDL implementations. And I don't like OpenGL style programming, it's just plain ugly. And it needs c++, I know that there might be some wrappers available, but I don't like to use wrappers, because... Irrlicht. A lot of features, but support seems to be low and it is aimed at enthusiasts. C# bindings get dropped repeatedly. I'm not an engine enthusiast, I just want to make a game. I don't see this happening with Irrlicht. Ogre3D. Way too much work, it's just a graphics engine. Also no multiple platform support and c++. Torque2D. Costs something to use, and I didn't hear a lot of good things about support and documentation. Also costs extra for each platform.

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• Thinking differently about BI delivery

  - by jamiet

  My day job involves implementing Business Intelligence (BI) solutions which, as I have said before, is simply about giving people the information they need to do their jobs. I’m always interested in learning about new ways of achieving that aim and that is my motivation for writing blog entries that are not concerned with SQL or SQL Server per se. Implementing BI systems usually involves hacking together a bunch third party products with some in-house “glue” and delivering information using some shiny, expensive web-based front-end tool; the list of vendors that supply such tools is big and ever-growing. No doubt these tools have their place and of late I have started to wonder whether they can be supplemented with different ways of delivering information. The problem I have with these separate web-based tools is exactly that – they are separate web-based tools. What’s the problem with that you might ask? I’ll explain! They force the information worker to go somewhere unfamiliar in order to get the information they need to do their jobs. Would it not be better if we could deliver information into the tools that those information workers are already using and not force them to go somewhere else? I look at the rise of blogging over recent years and I realise that what made them popular is that people can subscribe to RSS feeds and have information pushed to them in their tool of choice rather than them having to go and find the information for themselves in a tool that has been foisted upon them. Would it not be a good idea to adopt the principle of subscription for the benefit of delivering BI information as well? I think it would and in the rest of this blog entry I’ll outline such a scenario where the power of subscription could be used to enhance the delivery of information to information workers. Typical questions that information workers ask might be: What are my year-on-year sales figures? What was my footfall yesterday? How many widgets have I sold so far today? Each of those questions includes a time element and that shouldn’t surprise us, any BI system that I have worked on includes the dimension of time. Now, what do people use to view and organise their time-oriented information? Its not a trick question, they use a calendar and in the enterprise space more often than not that calendar is managed using Outlook. Given then that information workers are already looking at their calendar in Outlook anyway would it not make sense then to deliver information into that same calendar? Of course it would. Calendars are a great way of visualising information such as sales figures. Observe: Just in this single screenshot I have managed to convey a multitude of information. The information worker can see, at a glance, information about hourly/daily/weekly/monthly sales and, moreover, he/she is viewing that information right inside the tool that they use every day. There is no effort on the part of him/her, the information just appears hour after hour, day after day. Taking the idea further, each one of those calendar items could be a mini-dashboard in its own right. Double-clicking on an item could show a plethora of other information about that time slot such as breaking the sales down per region or year-over-year comparisons. Perhaps the title could employ a sparkline? Loads of possibilities. The point is that calendars are a completely natural way to visualise information; we should make more use of them! The real beauty of delivering information using calendars for us BI developers is that it should be so easy. In the case of Outlook we don’t need to write complicated VBA code that can go and manipulate a person’s calendar, simply publishing data in a format that Outlook can understand is sufficient and happily such formats already exist; iCalendar is the accepted format and the even more flexible xCalendar is hopefully on its way as well.   I’d like to make one last point and this one is with my SQL Server hat on. Reporting Services 2008 R2 introduced the ability to publish data as subscribable Atom feeds so it seems logical that it could also be a vehicle for delivering calendar feeds too. If you think this would be a good idea go and vote for it at Publish data as iCalendar feeds and please please please add some comments (especially if you vote it down). Work smarter, not harder! @Jamiet Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• World Backup Day

  - by red(at)work

  Here at Red Gate Towers, the SQL Backup development team have been hunkered down in their shed for the last few months, with the toolbox, blowtorch and chamois leather out, upgrading SQL Backup. When we started, autumn leaves were falling. Now we're about to finish, spring flowers are budding. If not quite a gleaming new machine, at the very least a familiar, reliable engine with some shiny new bits on it will trundle magnificently out of the workshop. One of the interesting things I've noticed about working on software development teams is that the team is together for so long 'implementing' stuff - designing, coding, testing, fixing bugs and so on - that you occasionally forget why you're doing what you're doing. Doubt creeps in. It feels like a long time since we launched this project in a fanfare of optimism and enthusiasm, and all that clarity of purpose and mission "yee-haw" has dissipated with the daily pressures of development. Every now and again, we look up from our bunker and notice all those thousands of users out there, with their different configurations and working practices and each with their own set of problems and requirements, and we ask ourselves "does anyone care about what we're doing?" Has the world moved on while we've been busy? Could we have been doing something more useful with the time and talent of all these excellent people we've assembled? In truth, you can research and test and validate all you like, but you never really know if you've done the right thing (or at least, something valuable for some users) until you release. All projects suffer this insecurity. If they don't, maybe you're not worrying enough about what you're building. The two enemies of software development are certainty and complacency. Oh, and of course, rival teams with Nerf guns. The goal of SQL Backup 7 is to make it so easy to schedule regular restores of your backups that you have no excuse not to. Why schedule a restore? Because your data is not as good as your last backup. It's only as good as your last successful restore. If you're not checking your backups by restoring them and running an integrity check on the database, you're only doing half the job. It seems that most DBAs know that this is best practice, but it can be tricky and time-consuming to set up, so it's one of those tasks that can get forgotten in the midst all the other demands on their time. Sometimes, they're just too busy firefighting. But if it was simple to do? That was our inspiration for SQL Backup 7. So it was heartening to read Brent Ozar's blog post the other day about World Backup Day. To be honest, I'd never heard of World Backup Day (Talk Like a Pirate Day, yes, but not this one); however, its emphasis on not just backing up your data but checking the validity of those backups was exactly the same message we had in mind when building SQL Backup 7. It's printed on a piece of A3 above our planning board - "Make backup verification so easy to do that no DBA has an excuse for not doing it" It's the missing piece that completes the puzzle. Simple idea, great concept, useful feature, but, as it turned out, far from straightforward to implement. The problem is the future. As Marty McFly discovered over the course of three movies, the future is uncertain and hard to predict - so when you are scheduling a restore to take place an hour, day, week or month after the backup, there are all kinds of questions that you wouldn't normally have to consider. Where will this backup live? Will it even exist at the time? Will it be split into multiple files? What will the file names be? Will it be encrypted? What files should it be restored to? SQL Backup needs to know what to expect at the time the restore job is actually run. Of course, a DBA will know the answer to all these questions, but to deliver the whole point of version 7, we wanted to make it easy for them to input that information into SQL Backup. We think we've done that. When you create your scheduled backup job, there is now an option to create a "reminder" to follow it up with a scheduled restore to verify the resulting backups. Actually, it's much more than a reminder, as it stores all the relevant data so you can click it and pre-populate the wizard with all the right settings to set up your verification restores. Simple. But, what do you think? We'd love you to try it. Post by Brian Harris

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• "Guiding" a Domain Expert to Retire from Programming

  - by James Kolpack

  I've got a friend who does IT at a local non-profit where they're using a custom web application which is no longer supported by the company who built it. (out of business, support was too expensive, I'm not sure...) Development on this app started around 10+ years ago so the technologies being harnessed are pretty out of date now - classic asp using vbscript and SQL Server 2000. The application domain is in the realm of government bookkeeping - so even though the development team is long gone, there are often new requirements of this software. Enter the... The domain expert. This is an middle aged accounting whiz without much (or any?) prior development experience. He studied the pages, code and queries and learned how to ape the style of the original team which, believe me, is mediocre at best. He's very clever and very tenacious but has no experience in software beyond what he's picked up from this app. Otherwise, he's a pleasant guy to talk to and definitely knows his domain. My friend in IT, and probably his superiors in the company, want him out of the code. They view him as wasting his expertise on coding tasks he shouldn't be doing. My friend got me involved with a few small contracts which I handled without much problem - other than somewhat of a communication barrier with the domain expert. He explained the requirements very quickly, assuming prior knowledge of the domain which I do not have. This is partially his normal style, and I think maybe a bit of resentment from my involvement. So, I think he feels like the owner of the code and has entrenched himself in a development position. So... his coding technique. One of his latest endeavors was to make a page that only he could reach (theoretically - the security model for the system is wretched) where he can enter a raw SQL query, run it, and save the query to run again later. A report that I worked on had been originally implemented by him using 6 distinct queries, 3 or 4 temp tables to coordinate the data between the queries, and the final result obtained by importing the data from the final query into Access and doing a pivot and some formatting. It worked - well, some of the results were incorrect - but at what a cost! (I implemented the report in a single query with at least 1/10th the amount of code.) He edits code in notepad. He doesn't seem to know about online reference material for the languages. I recently read an article on Dr. Dobbs titled "What Makes Bad Programmers Different" - and instantly thought of our domain expert. From the article: Their code is large, messy, and bug laden. They have very superficial knowledge of their problem domain and their tools. Their code has a lot of copy/paste and they have very little interest in techniques that reduce it. The fail to account for edge cases, while inefficiently dealing with the general case. They never have time to comment their code or break it into smaller pieces. Empirical evidence plays no little role in their decisions. 5.5 out of 6. My friend is wanting me to argue the case to their management - specifically, I got this email from their manager to respond to: ...Also, I need to talk to you about what effect there is from Domain Expert continuing to make edits to the live environment. If that is a problem for you I need to know so I can have his access blocked. Some examples would help. In my opinion, from a technical standpoint, it's dangerous to have him making changes without any oversight. On the other hand, I'm just doing one-off contracts at this point and don't have much desire to get involved deeply enough that I'm essentially arguing as one of the Bobs from Office Space. I'd like to help my friend out - but I feel like I'm getting in the middle of a political battle. More importantly - if I do get involved and suggest that his editing privileges be removed, it needs to be handled carefully so that doesn't feel belittled. He is beyond a doubt the foremost expert on this system. I'm hoping this is familiar territory for some other stackechangers, because I'm feeling a little bewildered. How should I respond? Should I argue that he shouldn't be allowed to touch the code? Should I phrase it as "no single developer, no matter how experienced, should be working on production code unchecked"? Should I argue to keep him involved with the code, but with a review process? Should I say "glad I could help, but uh, I'm busy now!" Other options? Thanks a bunch!

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• Collision Detection problems in Voxel Engine (XNA)

  - by Darestium

  I am creating a minecraft like terrain engine in XNA and have had some collision problems for quite some time. I have checked and changed my code based on other peoples collision code and I still have the same problem. It always seems to be off by about a block. for instance, if I walk across a bridge which is one block high I fall through it. Also, if you walk towards a "row" of blocks like this: You are able to stand "inside" the left most one, and you collide with nothing in the right most side (where there is no block and is not visible on this image). Here is all my collision code: private void Move(GameTime gameTime, Vector3 direction) { float speed = playermovespeed * (float)gameTime.ElapsedGameTime.TotalSeconds; Matrix rotationMatrix = Matrix.CreateRotationY(player.Camera.LeftRightRotation); Vector3 rotatedVector = Vector3.Transform(direction, rotationMatrix); rotatedVector.Normalize(); Vector3 testVector = rotatedVector; testVector.Normalize(); Vector3 movePosition = player.position + testVector * speed; Vector3 midBodyPoint = movePosition + new Vector3(0, -0.7f, 0); Vector3 headPosition = movePosition + new Vector3(0, 0.1f, 0); if (!world.GetBlock(movePosition).IsSolid && !world.GetBlock(midBodyPoint).IsSolid && !world.GetBlock(headPosition).IsSolid) { player.position += rotatedVector * speed; } //player.position += rotatedVector * speed; } ... public void UpdatePosition(GameTime gameTime) { player.velocity.Y += playergravity * (float)gameTime.ElapsedGameTime.TotalSeconds; Vector3 footPosition = player.Position + new Vector3(0f, -1.5f, 0f); Vector3 headPosition = player.Position + new Vector3(0f, 0.1f, 0f); // If the block below the player is solid the Y velocity should be zero if (world.GetBlock(footPosition).IsSolid || world.GetBlock(headPosition).IsSolid) { player.velocity.Y = 0; } UpdateJump(gameTime); UpdateCounter(gameTime); ProcessInput(gameTime); player.Position = player.Position + player.velocity * (float)gameTime.ElapsedGameTime.TotalSeconds; velocity = Vector3.Zero; } and the one and only function in the camera class: protected void CalculateView() { Matrix rotationMatrix = Matrix.CreateRotationX(upDownRotation) * Matrix.CreateRotationY(leftRightRotation); lookVector = Vector3.Transform(Vector3.Forward, rotationMatrix); cameraFinalTarget = Position + lookVector; Vector3 cameraRotatedUpVector = Vector3.Transform(Vector3.Up, rotationMatrix); viewMatrix = Matrix.CreateLookAt(Position, cameraFinalTarget, cameraRotatedUpVector); } which is called when the rotation variables are changed: public float LeftRightRotation { get { return leftRightRotation; } set { leftRightRotation = value; CalculateView(); } } public float UpDownRotation { get { return upDownRotation; } set { upDownRotation = value; CalculateView(); } } World class: public Block GetBlock(int x, int y, int z) { if (InBounds(x, y, z)) { Vector3i regionalPosition = GetRegionalPosition(x, y, z); Vector3i region = GetRegionPosition(x, y, z); return regions[region.X, region.Y, region.Z].Blocks[regionalPosition.X, regionalPosition.Y, regionalPosition.Z]; } return new Block(BlockType.none); } public Vector3i GetRegionPosition(int x, int y, int z) { int regionx = x == 0 ? 0 : x / Variables.REGION_SIZE_X; int regiony = y == 0 ? 0 : y / Variables.REGION_SIZE_Y; int regionz = z == 0 ? 0 : z / Variables.REGION_SIZE_Z; return new Vector3i(regionx, regiony, regionz); } public Vector3i GetRegionalPosition(int x, int y, int z) { int regionx = x == 0 ? 0 : x / Variables.REGION_SIZE_X; int X = x % Variables.REGION_SIZE_X; int regiony = y == 0 ? 0 : y / Variables.REGION_SIZE_Y; int Y = y % Variables.REGION_SIZE_Y; int regionz = z == 0 ? 0 : z / Variables.REGION_SIZE_Z; int Z = z % Variables.REGION_SIZE_Z; return new Vector3i(X, Y, Z); } Any ideas how to fix this problem? EDIT 1: Graphic of the problem: EDIT 2 GetBlock, Vector3 version: public Block GetBlock(Vector3 position) { int x = (int)Math.Floor(position.X); int y = (int)Math.Floor(position.Y); int z = (int)Math.Ceiling(position.Z); Block block = GetBlock(x, y, z); return block; } Now, the thing is I tested the theroy that the Z is always "off by one" and by ceiling the value it actually works as intended. Altough it still could be greatly more accurate (when you go down holes you can see through the sides, and I doubt it will work with negitive positions). I also does not feel clean Flooring the X and Y values and just Ceiling the Z. I am surely not doing something correctly still.

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• Waiting for Windows 8: A Long, Hot Summer

  - by andrewbrust

  Microsoft has revealed some things about Windows 8, and revealed a part of the developer story for new Windows 8 “tailored,” “immersive” applications.  In retrospect, very little was shared.  The bit that was revealed to us is that those applications can be developed using a combination of HTML 5 and JavaScript.  Not much else was said, except that additional details would be revealed at Microsoft’s //Build/ conference in Anaheim, California in September. This has left a lot of people in suspense, and it seems that suspended state is going to last all summer.  The problem, of course, is that in the absence of hard information, people fill the void with Speculation, Rumor and Gloom.  That’s a bit like Fear, Uncertainty and Doubt, except that it’s self-imposed by the Microsoft community and not planted by Microsoft’s competitors. This is a less-than-perfect situation.  Not only is it causing developers to worry about the value of their skill sets, but I am already hearing from consulting shops that customers are getting nervous too and, in extreme cases, opting for non-Microsoft tools for their projects as a result.  I’m also hearing from dev tool ISVs that sales have suffered as a result. It’s quite possible that the customers moving off .NET wanted to do so anyway and it’s also possible that dev tool ISVs are suffering slower sales this year due a slowed rate of economic recovery. Without hard information, tend to people interpret things negatively.  Actually, that’s the major point in all of this. While there is multitude of opinions about what the Windows 8 development platform will look like once fully revealed, there is an emerging consensus around one thing: it sure would help if Microsoft revealed more of its strategy…just enough to quash absurd rumors, stabilize the .NET ecosystem and get people to stay calm. We’ve had some reassurances thus far: there will be a Windows desktop mode; we’ll still have Windows Explorer, we’ll still run Office, we’ll still have a task bar, and all the skills and tools we use now will still work there.  But with reassurances like that…people still feel insecure.  Because telling us that Windows 8 will have what is essentially a “classic” mode sure makes it sound like today’s skill sets will soon be “classic” too…and then maybe they’ll just become obsolete. Humans find change scary; it’s natural.  And when left alone with their fears – because no one is saying anything to dispel them – people can go from frightened to paranoid, and can start to viewing things in a downright conspiratorial light.  It would be great if Microsoft stepped into the void now and told us what is coming – especially because whatever they tell us is bound to be at least a little better than what people think they are going to hear. I don’t know what the announcements will be, but I do have it on authority, from a number of sources, that Microsoft isn’t gong to talk until //Build/.  That means no news until September September 13th.  Nothing until after Labor Day.  You get zippo until after the Back-to-School sales are done. What to do?  Try not to let the dark voices of gloom and doom fill your head.  Even in the absence of answers, we still have some important facts: The .NET developer community is huge. Microsoft’s customers have major investments in .NET, and in .NET skills. Political infighting in Redmond might make for irrational decisions, but ultimately public companies can’t just alienate their advocates and piss off their customers.  Spite doesn’t trump fiduciary responsibility. The computing device markets are changing, software is changing, software business models are changing and developers are changing.  Microsoft has to keep up. The HTML + JavaScript community is huge too, and it includes many of the “changed” developers. Public companies can’t ignore new markets nor the popular standards that can help them enter those new markets.  Loyalty doesn’t trump fiduciary responsibility either. If Microsoft can appeal to new developers, then it should. If Microsoft can keep catering to its existing developers and customers -- not just through legacy support, but also through empowering futures -- then it probably will. You don’t have to shove your old friends out into the rain to make room for new ones; you can bring those new constituents in under a bigger tent.  I hope Microsoft will enlarge the tent, and I have trouble imagining why it would not.

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• How to fix Ubuntu 12.04.3 boot to black screen full of errors in white text, after upgrading on dell inspiron 1501

  - by Ibuntu

  I am running a Dell Inspiron 1501 I use Linux only. No Microsoft or Apple operating systems (or really anything closed-source). I've only been using Linux for a little over a year but I'm starting to gain a comfortable level of familiarity with the system and terminology. I've been having some issues with Quantel Quetzal and Raring Ringtail, especially with older hardware, so I opted to install Ubuntu 12.04.3 Precise Pangolin on the Inspiron 1501. I checked my MD5 sum after downloading my ISO and all was good. I have in fact used this iso/dvd to install Precise Pangolin successfully on a few other systems (some of which are even older than this laptop). Install goes fine. The wireless card doesn't work out of the box but this is a known issue which is fairly easy to fix. So, first thing I did was open up a terminal and run sudo apt-get update && sudo apt-get upgrade which, part way through, crashed (I assume lightdm and possibly X) and took me to a black screen filled with white lines of text that were either errors or just the ouputs of commands. The reason I say that is because I was unable to gleam any useful information from the output on the screen. I did take a picture however and will post a link. After that, every time I boot the system it goes right to that black screen posting all the error messages or output in white text. I never get a purple Ubuntu splash, so from what I can tell after reading this wiki article: https://wiki.ubuntu.com/X/Troubleshooting/BlankScreen That means that after the kernel is selected, it is unable to correctly implement the settings it needs. If the purple splash never shows, the frame buffer was never set correctly right? This leads me to believe that it could be a kernel issue? The wiki suggested to try and pinpoint the issue by rolling back kernels until I find one that works. Is this my best option? I think I'm going to give it a try anyways and will let everyone know if I am able to solve the issue this way. I have since done a few reinstalls and some trouble-shooting including a couple hours scouring the net for anyone with any kind of similar issue. Most of the issues I could find involved getting a black screen after login and none of them said anything about any information output on this black screen. My reinstalls have taught me that there is no issue updating, but as soon as I run sudo apt-get upgrade my system goes to the black screen and every time I boot it up it does the same thing. The only way to fix is by reinstall. I never get any ability to log in. After a hard power off to the laptop (because I cannot use ctrl+alt+del to reboot) when it boots again it goes to the grub boot menu and I can select between regular boot, recovery mode and the two memtest options. I never tried the memtest options but the other two both lead to the same black screen. Some people having a black/blank screen issue claim to have fixed it by using 12.10 or 13.04 but I believe they were having a different issue where they got a black/blank screen after logging in. I think I will still give these images a try, but mostly figured I would just wait another day or two for 13.10. Other things I figured I would try from the following three articles: After logging in, there's a black screen and my cursor, nothing else! in Ubuntu 12.10 Black Screen on Login After Upgrading to 12.04 I can't get to the login screen include opening a terminal using ctrl+alt+f1 and trying a variety of reseting unity, x settings, lightdm (or switching to gdm); but I doubt this will work or that I will even be able to access a terminal. I'm pretty sure the whole system is stuck after it loads the last line on the black screen. I will try these things and post more information when I have. Hopefully someone has an idea in the meantime and I will keep checking back trying to find a solution. Thank you. Here are 3 different pictures of the error message. I had to take with my phone: http://ubuntuone.com/album/0TBBkxmVajJIQQtoN9mVdN

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• WPF MVVM Trigger Animation on MainWindow close

  - by Scott

  I'm using trying to implement MVVM in my app. I have a MainWindow.xaml and a MainWindowViewModel. I'm in the process of removing all of the code-behind code from the MainWindow.xaml but I'm stuck on one final piece. In my pre-MVVM setup I started an animation in the MainWindow.xaml.cs that would fade out the form before closing it. Since Closing is not a RoutedEvent, I had to use code-behind to get this to work. My VM has the following two properties that can be bound: ClosingWindow and CloseWindow. My goal was to bind a DataTrigger in my MainWindowStyle to the ClosingWindow property of the VM. When ClosingWindow was set to True, it would start an animation using the following XAML: <DataTrigger Binding="{Binding ClosingWindow}" Value="True"> <DataTrigger.EnterActions> <BeginStoryboard> <Storyboard> <DoubleAnimation Storyboard.TargetProperty="Opacity" From="1" To="0" Duration="0:0:2"/> </Storyboard> </BeginStoryboard> </DataTrigger.EnterActions> </DataTrigger> Somehow (insert magic here) I was going to set CloseWindow on the VM, via Binding, to True when the animation completed, which would then use an AttachedBehavior to Close the Window. The AttachedBehavior works perfectly when I just set CloseWindow directly using the following XAML: <DataTrigger Binding="{Binding CloseWindow}" Value="True"> <Setter Property="ab:WindowCloseBehavior.Close" Value="True"/> </DataTrigger> ...but I want to reproduce the form fade before the form actually closes. So there are two issues that I've run into: First, the animation doesn't work. I enter the trigger correctly (I've taken out the animation and put a Setter statement in there that changes the Title of the MainWindow to "Closing" and it changes correctly when ClosingWindow = True) but the DoubleAnimation never does anything. Second, there's no way to set the value of CloseWindow once the animation is complete. I looked at Marlon Grech's animation code but that won't work on DataTriggers. I can't publish a RoutedEvent because my VM doesn't descend from UIElement, and I've been Googling all day trying to come up with a clever, MVVM-friendly way to do this with no luck. So any ideas why that animation doesn't do anything? And more importantly, how would you solve the entire problem of animating a form fade on close from the VM? I don't doubt that my entire solution to this problem might be whacked so I'm open to just about anything.

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• IE7 not digesting JSON: "parse error" [resolved]

  - by Kenny Leu

  While trying to GET a JSON, my callback function is NOT firing. $.ajax({ type:"GET", dataType:'json', url: myLocalURL, data: myData, success: function(returned_data){alert('success');} }); The strangest part of this is that my JSON(s) validates on JSONlint this ONLY fails on IE7...it works in Safari, Chrome, and all versions of Firefox, (EDIT: and even in IE8). If I use 'error', then it reports "parseError"...even though it validates! Is there anything that I'm missing? Does IE7 not process certain characters, data structures (my data doesn't have anything non-alphanumeric, but it DOES have nested JSONs)? I have used tons of other AJAX calls that all work (even in IE7), but with the exception of THIS call. An example data return (EDIT: This is a structurally-complete example, meaning it is only missing a few second-tier fields, but follows this exact hierarchy)here is: {"question":{ "question_id":"19", "question_text":"testing", "other_crap":"none" }, "timestamp":{ "response":"answer", "response_text":"the text here" } } I am completely at a loss. Hopefully someone has some insight into what's going on...thank you! EDIT Here's a copy of the SIMPLEST case of dummy data that I'm using...it still doesn't work in IE7. { "question":{ "question_id":"20", "question_text":"testing :", "adverse_party":"none", "juris":"California", "recipients":"Carl Chan" } } EDIT 2 I am starting to doubt that it is a JSON issue...but I have NO idea what else it could be. Here are some other resources that I've found that could be the cause, but they don't seem to work either: http://firelitdesign.blogspot.com/2009/07/jquerys-getjson.html (Django uses Unicode by default, so I don't think this is causing it) Anybody have any other ideas? ANSWER I finally managed to figure it out...mostly via tedious trial-and-error. I want to thank everyone for their suggestions...as soon as I have 15 rep, I'll upvote you, I promise. :) There was basically no way that you guys could have figured it out, because the issue turned out to be a strange bug between IE7 and Django (my research didn't bring up any similar issues). We were basically using Django template language to generate our JSON...and in the midst of this particular JSON, we were using custom template tags: {% load customfilter %} { "question":{ "question_id":"{{question.id}}", "question_text":"{{question.question_text|customfilterhere}}" } } As soon as I deleted anything related to the customfilter, IE7 was able to parse the JSON perfectly! We still don't have a workaround yet, but at least we now know what's causing it. Has anyone seen any similar issues? Once again, thank you everyone for your contributions.

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• F#: Advantages of converting top-level functions to member methods?

  - by J Cooper

  Earlier I requested some feedback on my first F# project. Before closing the question because the scope was too large, someone was kind enough to look it over and leave some feedback. One of the things they mentioned was pointing out that I had a number of regular functions that could be converted to be methods on my datatypes. Dutifully I went through changing things like let getDecisions hand = let (/=/) card1 card2 = matchValue card1 = matchValue card2 let canSplit() = let isPair() = match hand.Cards with | card1 :: card2 :: [] when card1 /=/ card2 -> true | _ -> false not (hasState Splitting hand) && isPair() let decisions = [Hit; Stand] let split = if canSplit() then [Split] else [] let doubleDown = if hasState Initial hand then [DoubleDown] else [] decisions @ split @ doubleDown to this: type Hand // ...stuff... member hand.GetDecisions = let (/=/) (c1 : Card) (c2 : Card) = c1.MatchValue = c2.MatchValue let canSplit() = let isPair() = match hand.Cards with | card1 :: card2 :: [] when card1 /=/ card2 -> true | _ -> false not (hand.HasState Splitting) && isPair() let decisions = [Hit; Stand] let split = if canSplit() then [Split] else [] let doubleDown = if hand.HasState Initial then [DoubleDown] else [] decisions @ split @ doubleDown Now, I don't doubt I'm an idiot, but other than (I'm guessing) making C# interop easier, what did that gain me? Specifically, I found a couple *dis*advantages, not counting the extra work of conversion (which I won't count, since I could have done it this way in the first place, I suppose, although that would have made using F# Interactive more of a pain). For one thing, I'm now no longer able to work with function "pipelining" easily. I had to go and change some |> chained |> calls to (some |> chained).Calls etc. Also, it seemed to make my type system dumber--whereas with my original version, my program needed no type annotations, after converting largely to member methods, I got a bunch of errors about lookups being indeterminate at that point, and I had to go and add type annotations (an example of this is in the (/=/) above). I hope I haven't come off too dubious, as I appreciate the advice I received, and writing idiomatic code is important to me. I'm just curious why the idiom is the way it is :) Thanks!

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• How much abstraction is too much?

  - by Daniel Bingham

  In an Object Oriented Program: How much abstraction is too much? How much is just right? I have always been a nuts and bolts kind of guy. I understood the concept behind high levels of encapsulation and abstraction, but always felt instinctively that adding too much would just confuse the program. I always tried to shoot for an amount of abstraction that left no empty classes or layers. And where in doubt, instead of adding a new layer to the hierarchy, I would try and fit something into the existing layers. However, recently I've been encountering more highly abstracted systems. Systems where everything that could require a representation later in the hierarchy gets one up front. This leads to a lot of empty layers, which at first seems like bad design. However, on second thought I've come to realize that leaving those empty layers gives you more places to hook into in the future with out much refactoring. It leaves you greater ability to add new functionality on top of the old with out doing nearly as much work to adjust the old. The two risks of this seem to be that you could get the layers you need wrong. In this case one would wind up still needing to do substantial refactoring to extend the code and would still have a ton of never used layers. But depending on how much time you spend coming up with the initial abstractions, the chance of screwing it up, and the time that could be saved later if you get it right - it may still be worth it to try. The other risk I can think of is the risk of over doing it and never needing all the extra layers. But is that really so bad? Are extra class layers really so expensive that it is much of a loss if they are never used? The biggest expense and loss here would be time that is lost up front coming up with the layers. But much of that time still might be saved later when one can work with the abstracted code rather than more low level code. So when is it too much? At what point do the empty layers and extra "might need" abstractions become overkill? How little is too little? Where's the sweet spot? Are there any dependable rules of thumb you've found in the course of your career that help you judge the amount of abstraction needed?

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• What Is The Best Database For Delphi Desktop Applications That Supports Stored Procedures?

  - by Cape Cod Gunny

  I started with Turbo Pascal 3, went to TP5, Bought TP6 called Borland the next day and downgraded to TP5.5. Bought Delphi 3, and now have Delphi 5 Enterprise. I sort of lost interest in writing code about 4-5 years ago for two reasons; Spent all day writing ASP & SQL for someone else. PC Techniques magazine went away. I've got a few programs in the shareware market that are solid performers but are in need of serious updating. I love Delphi or did when it was Borland (before Borland bought DBase and all the other crap), I'd like to salvage as much of my D5E code as possible but I doubt I can. I plan on upgrading to Delphi 2010. My next software release needs to interact with a database. I'm very proficient with MS Sql and like to put all of the database code in stored procedures. What is the best database choice that interacts well with Delphi, allows stored procedures and is so easy to deploy that even the Geico gecko could deploy it? 10/25/2009 18:53 PM EST Re-Opened After Reading Install Docs for Delphi 2010 I downloaded a trial version of Delphi 2010 and unzipped the install. I've been reading the install docs included in the package. I started with the install.htm inside the zip package. install.htm wisely tells you to see the following two articles: Installation Notes: http://edn.embarcadero.com/article/39754 Release Notes: http://edn.embarcadero.com/article/39758 the release notes state the following... MSSQL driver requires the installation of the SQL Native Client. SQL Native Client 2008 is required for dbxmss.dll. SQL Native Client 2005 is required for dbxmss9.dll I checked my machine to see if SQL Native Client is installed. Nope. I wasn't done reading the docs so I made a note to install SQL Native Client. I googled dbxmss.dll and dbxmss9.dll and found a very interesting thread on the Embarcadero forums. read thread here. After reading this thread and some careful thought I don't think I will be using Microsoft SQL Express. I can't rely on my customers having the right drivers installed. So, I'm back to looking for a different solution. If I'm selling a $40 product to the general masses I need to have a bulletproof solution that doesn't require my brand new customer to update their machine before my software will work.

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• Diophantine Equation [closed]

  - by ANIL

  In mathematics, a Diophantine equation (named for Diophantus of Alexandria, a third century Greek mathematician) is a polynomial equation where the variables can only take on integer values. Although you may not realize it, you have seen Diophantine equations before: one of the most famous Diophantine equations is: X^n+Y^n=Z^n We are not certain that McDonald's knows about Diophantine equations (actually we doubt that they do), but they use them! McDonald's sells Chicken McNuggets in packages of 6, 9 or 20 McNuggets. Thus, it is possible, for example, to buy exactly 15 McNuggets (with one package of 6 and a second package of 9), but it is not possible to buy exactly 16 nuggets, since no non- negative integer combination of 6's, 9's and 20's adds up to 16. To determine if it is possible to buy exactly n McNuggets, one has to solve a Diophantine equation: find non-negative integer values of a, b, and c, such that 6a + 9b + 20c = n. Problem 1 Show that it is possible to buy exactly 50, 51, 52, 53, 54, and 55 McNuggets, by finding solutions to the Diophantine equation. You can solve this in your head, using paper and pencil, or writing a program. However you chose to solve this problem, list the combinations of 6, 9 and 20 packs of McNuggets you need to buy in order to get each of the exact amounts. Given that it is possible to buy sets of 50, 51, 52, 53, 54 or 55 McNuggets by combinations of 6, 9 and 20 packs, show that it is possible to buy 56, 57,..., 65 McNuggets. In other words, show how, given solutions for 50-55, one can derive solutions for 56-65. Problem 2 Write an iterative program that finds the largest number of McNuggets that cannot be bought in exact quantity. Your program should print the answer in the following format (where the correct number is provided in place of n): "Largest number of McNuggets that cannot be bought in exact quantity: n" Hints: Hypothesize possible instances of numbers of McNuggets that cannot be purchased exactly, starting with 1 For each possible instance, called n, a. Test if there exists non-negative integers a, b, and c, such that 6a+9b+20c = n. (This can be done by looking at all feasible combinations of a, b, and c) b. If not, n cannot be bought in exact quantity, save n When you have found six consecutive values of n that in fact pass the test of having an exact solution, the last answer that was saved (not the last value of n that had a solution) is the correct answer, since you know by the theorem that any amount larger can also be bought in exact quantity

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• PyQt threads and signals - how to properly retrieve values

  - by Cawas

  Using Python 2.5 and PyQt, I couldn't find any question this specific in Python, so sorry if I'm repeating the other Qt referenced questions below, but I couldn't easily understand that C code. I've got two classes, a GUI and a thread, and I'm trying to get return values from the thread. I've used the link in here as base to write my code, which is working just fine. To sum it up and illustrate the question in code here (I don't think this code will run on itself): class MainWindow (QtGui.QWidget): # this is just a reference and not really relevant to the question def __init__ (self, parent = None): QtGui.QWidget.__init__(self, parent) self.thread = Worker() # this does not begin a thread - look at "Worker.run" for mor details self.connect(self.thread, QtCore.SIGNAL('finished()'), self.unfreezeUi) self.connect(self.thread, QtCore.SIGNAL('terminated()'), self.unfreezeUi) self.connect(self.buttonDaemon, QtCore.SIGNAL('clicked()'), self.pressDaemon) # the problem begins below: I'm not using signals, or queue, or whatever, while I believe I should def pressDaemon (self): self.buttonDaemon.setEnabled(False) if self.thread.isDaemonRunning(): self.thread.setDaemonStopSignal(True) self.buttonDaemon.setText('Daemon - converts every %s sec'% args['daemonInterval']) else: self.buttonConvert.setEnabled(False) self.thread.startDaemon() self.buttonDaemon.setText('Stop Daemon') self.buttonDaemon.setEnabled(True) # this whole class is just another reference class Worker (QtCore.QThread): daemonIsRunning = False daemonStopSignal = False daemonCurrentDelay = 0 def isDaemonRunning (self): return self.daemonIsRunning def setDaemonStopSignal (self, bool): self.daemonStopSignal = bool def __init__ (self, parent = None): QtCore.QThread.__init__(self, parent) self.exiting = False self.thread_to_run = None # which def will be running def __del__ (self): self.exiting = True self.thread_to_run = None self.wait() def run (self): if self.thread_to_run != None: self.thread_to_run(mode='continue') def startDaemon (self, mode = 'run'): if mode == 'run': self.thread_to_run = self.startDaemon # I'd love to be able to just pass this as an argument on start() below return self.start() # this will begin the thread # this is where the thread actually begins self.daemonIsRunning = True self.daemonStopSignal = False sleepStep = 0.1 # don't know how to interrupt while sleeping - so the less sleepStep, the faster StopSignal will work # begins the daemon in an "infinite" loop while self.daemonStopSignal == False and not self.exiting: # here, do any kind of daemon service delay = 0 while self.daemonStopSignal == False and not self.exiting and delay < args['daemonInterval']: time.sleep(sleepStep) # delay is actually set by while, but this holds for N second delay += sleepStep # daemon stopped, reseting everything self.daemonIsRunning = False self.emit(QtCore.SIGNAL('terminated')) Tho it's quite big, I hope this is pretty clear. The main point is on def pressDaemon. Specifically all 3 self.thread calls. The last one, self.thread.startDaemon() is just fine, and exactly as the example. I doubt that represents any issue. The problem is being able to set the Daemon Stop Signal and retrieve the value if it's running. I'm not sure that it's possible to set a stop signal on QtCore.QtThread, because I've tried doing the same way and it didn't work. But I'm pretty sure it's not possible to retrieve a return result from the emit. So, there it is. I'm using direct calls to the thread class, and I'm almost positive that's not a good design and will probably fail when running under stress. I read about that queue, but I'm not sure it's the proper solution here, or if I should be using Qt at all, since this is Python. And just maybe there's nothing wrong with the way I'm doing.

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• Minimalistic tools for developer documentation

  - by Pekka

  I am currently working on a large PHP CMS / Framework and documenting it extensively as I go along. In addition to phpdoc-style inline comments, I need to document XML structures, details on concepts and practices, write HOWTOs and so on. At the moment, I am using simple OpenOffice documents for that, but I'm unhappy with it and looking for a "real" documentation system. So, I am looking for recommendations for robust, minimalistic, easy-to-use documentation software. I have tried a number of Wikis, most prominently Dokuwiki. I like the open-minded approach, the freedom in editing, and the simplicity, but they provide little support in structuring a multi-chapter documentation, and make basic reorganisation tasks very difficult (e.g. moving pages to a different namespace). Working with the plugins is Cumbersome, and they are not really easy to use. Open Source would be a plus but is not a requirement. Thanks for all the suggestions. I have not had time to look into each one in detail. I will be trying Sphinx, especially because it provides so much support for a good structure. I may update this post later when I'm done and report how it worked out. The suggestions Trac's built-in wiki which is great but for my taste provides too little support for keeping a structure - it's perfect though for "normal", smaller size project documentation Markdown my current favourite because of its minimalism, however not sure yet whether maintaining a structure will be easy enough. A Markdown-Based system would of course be very easy to extend, e.g. to look up cross references from the project's code base. Of course it would be great to find something that already has that out of the box. The DocBook format and to edit, the commercial Oxygen XML Editor - a great standard for building documentation, no doubt. Maybe too "technical" for my purposes as I need something to open quickly, write into and go on coding. Still always worth a mention. Sphinx an Open Source, Python based documentation generator, promising structured documentation and extensive cross-referencing. Interesting and will take a look. Confluence a commercial but very affordable Wiki. XWiki, an Open Source playing in Confluence's league with numerous extensions and connectors to Eclipse and Microsoft Office. TiddlyWiki an open-source Wiki.

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• Is it worth moving from stored procedures to linq ?

  - by Josef

  I'm looking at standardizing programming in an organisaiton. Half uses stored procedures and the other half Linq. From what i've read there is still some debate going on on this topic. My concern is that MS is trying to slip in it's own proprietry query language 'linq' to make SQL redundant. If a few years back microsoft had tried to win customers from oracle and sybase with their MSSQL database and stated that it didn't use SQL by their own proprietry query langues ie linq. I doubt many would have switched. I believe that is exactly what is happening now by introducting it into the applicaiton business layer. I have used MS for many years but there is one gripe that I have with them and that is that they change their direction a lot. By a lot I mean new releases of .net, silverlight etc are more than 30% different from previous version. So by the time you become productive a new release is on the way. As things stand now a web developer using .net would need to know either vb.net or c#, xml, xaml,javascript,html, sql and now linq. That doesn't make for good productivity in my books. My concern is that once we all start using linq MS will start changing it between releases. and it will become an ever changing landscape. I believe that 'linq to sql' has already been deprecated. At leas with SQL we are dealing with a more stable and standardized language. Are we looking at a programming revolution or a marketing campaign? As far as I know other languages like Cobol have stayed the same for years. A cobol program from 20 years ago could pick up todays code and start working on it. Could a Vb3 person work on a modern .net web app ? Would these large changes need to be made if the underlying original foundation had been sound ? I worry about following MS shaking roadmap with it's deadends and double backs. are there any architects out there who feel the same ? regards Josef

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• How to store wiki sites (vcs)

  - by Eugen

  Hello, as a personal project I am trying to write a wiki with the help of django. I'm a beginner when it comes to web development. I am at the (early) point where I need to decide how to store the wiki sites. I have three approaches in mind and would like to know your suggestion. Flat files I considered a flat file approach with a version control system like git or mercurial. Firstly, I would have some example wikis to look at like http://hatta.sheep.art.pl/. Secondly, the vcs would probably deal with editing conflicts and keeping the edit history, so I would not have to reinvent the wheel. And thirdly, I could probably easily clone the wiki repository, so I (or for that matter others) can have an offline copy of the wiki. On the other hand, as far as I know, I can not use django models with flat files. Then, if I wanted to add fields to a wiki site, like a category, I would need to somehow keep a reference to that flat file in order to associate the fields in the database with the flat file. Besides, I don't know if it is a good idea to have all the wiki sites in one repository. I imagine it is more natural to have kind of like a repository per wiki site resp. file. Last but not least, I'm not sure, but I think using flat files would limit my deploying capabilities because web hosts maybe don't allow creating files (I'm thinking, for example, of Google App Engine) Storing in a database By storing the wiki sites in the database I can utilize django models and associate arbitrary fields with the wiki site. I probably would also have an easier life deploying the wiki. But I would not get vcs features like history and conflict resolving per se. I searched for django-extensions to help me and I found django-reversion. However, I do not fully understand if it fit my needs. Does it track model changes like for example if I change the django model file, or does it track the content of the models (which would fit my need). Plus, I do not see if django reversion would help me with edit conflicts. Storing a vcs repository in a database field This would be my ideal solution. It would combine the advantages of both previous approaches without the disadvantages. That is; I would have vcs features but I would save the wiki sites in a database. The problem is: I have no idea how feasible that is. I just imagine saving a wiki site/source together with a git/mercurial repository in a database field. Yet, I somehow doubt database fields work like that. So, I'm open for any other approaches but this is what I came up with. Also, if you're interested, you can find the crappy early test I'm working on here http://github.com/eugenkiss/instantwiki-test

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• Convert a PDF to a Transparent PNG with GhostScript

  - by Jonathon Wolfe

  Hi all. I am attempting, unsuccessfully, to use Ghostscript to rasterize PDF files with a transparent background to PNG files with a transparent background. I've searched high and low for questions from others attempting the same thing and none of the posted solutions, which as far as I can tell come down to specifying -sDEVICE=pngalpha, have worked with my test files. At this point I would really appreciate any advice or tips a more experienced hand could provide. My test PDF is located here: http://www.kolossus.com/files/test.pdf It could be that the issue is with this file, but I doubt it. As far as I can tell, it has no specified background, and when I open the file with a transparency-aware app like Photoshop or Illustrator, sure enough it displays with a transparent background. However, when opened with an application like Adobe Reader the file is rendered with a white background. I believe that this has more to do with the application rendering the PDF than with the PDF itself -- apps like Adobe Reader assume you want to see what a printed document will look like and therefore always show a white canvas behind the artwork -- but I can't be sure. The gs command I'm using is: gs -dNOPAUSE -dBATCH -sDEVICE=pngalpha -r72 -sOutputFile=test.png test.pdf This produces a PNG that has transparent pixels outside of the bounding box of the artwork in the file, but all pixels that are inside the artwork's bounding box are rasterized against a white background. This is a problem for me, as my artwork has drop shadows and antialiased edges that need to be preserved in the final output, and can't just be postprocessed out with ImageMagick. A sample of my PNG output is at the same location as the pdf above, with .png at the end (stackoverflow won't let me include more than one url in my post). Interestingly, I see no effects from using the -dBackgroundColor flag, even if I set it to something non-white like -dBackgroundColor=16#ff0000. Perhaps my understanding of the syntax of this flag is wrong. Also interestingly, I see no effects from using the -dTextAlphaBits=4 -dGraphicsAlphaBits=4 flags to try to enable subpixel antialiasing. I would also appreciate any advice on how to enable subpixel antialiasing, especially on text. Finally, I'm using GPL Ghostscript 8.64 on Mac OS 10.5.7, and the rendering workflow I'm trying to get set up is to generate transparent PNG images from PDFs output by PrinceXML. I'm calling Ghostscript directly for the rasterization instead of using ImageMagick because ImageMagick delegates to Ghostscript for PDF rasterization and I should be able to control the rasterization better by calling GS directly. Thanks for your help. -Jon Wolfe

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• Matlab N-Queen Problem

  - by Kay

  main.m counter = 1; n = 8; board = zeros(1,n); back(0, board); disp(counter); sol.m function value = sol(board) for ( i = 1:(length(board))) for ( j = (i+1): (length(board)-1)) if (board(i) == board(j)) value = 0; return; end if ((board(i) - board(j)) == (i-j)) value = 0; return; end if ((board(i) - board(j)) == (j-i)) value = 0; return; end end end value = 1; return; back.m function back(depth, board) disp(board); if ( (depth == length(board)) && (sol2(board) == 1)) counter = counter + 1; end if ( depth < length(board)) for ( i = 0:length(board)) board(1,depth+1) = i; depth = depth + 1; solv2(depth, board); end end I'm attempting to find the maximum number of ways n-queen can be placed on an n-by-n board such that those queens aren't attacking eachother. I cannot figure out the problem with the above matlab code, i doubt it's a problem with my logic since i've tested out this logic in java and it seems to work perfectly well there. The code compiles but the issue is that the results it produces are erroneous. Java Code which works: public static int counter=0; public static boolean isSolution(final int[] board){ for (int i = 0; i < board.length; i++) { for (int j = i + 1; j < board.length; j++) { if (board[i] == board[j]) return false; if (board[i]-board[j] == i-j) return false; if (board[i]-board[j] == j-i) return false; } } return true; } public static void solve(int depth, int[] board){ if (depth == board.length && isSolution(board)) { counter++; } if (depth < board.length) { // try all positions of the next row for (int i = 0; i < board.length; i++) { board[depth] = i; solve(depth + 1, board); } } } public static void main(String[] args){ int n = 8; solve(0, new int[n]); System.out.println(counter); }

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• Suggestions for designing large-scale Java webapp from the group up

  - by Chris Thompson

  Hi all, I'm about to start developing a large-scale system and I'm struggling with which direction to proceed. I've done plenty of Java web apps before and I have plenty of experience with servlet containers and GWT and some experience with Spring. The problem is most of my webapps have been thrown together just to be a proof of concept and what I'm struggling with is what set of frameworks to use. I need to have both a browser based application as well as a web service designed to support access from mobile devices (Android and iPhone for now). Ideally, I'd like to design this system in such a way that I don't end up rewriting all of my servlets for each client (browser and phone) although I don't mind having some small checks in there to properly format the data. In addition, although I'm the only developer now, that won't necessarily be the case down the road and I'd like to design something that scales well both with regards to traffic and number of developers (isn't just a nightmare to maintain). So where I am now is planning on using GWT to design the browser-based interface but I'm struggling with how to reuse that code with to present the interface (most likely xml) for the mobile devices. Using GWT RPC would, I think, make it relatively easy to do all of the AJAX in the browser, but might make generating xml for the mobile phones difficult. In addition, I like the idea of using something like Hibernate for persistence and Spring Security to secure the whole thing. Again, I'm not sure how well those will cooperate with GWT (I think Hibernate should be fine...) There's obviously a lot more to this than I've presented here, but I've tried to give you the 5-minute overview. I'm a bit stumped and was wondering if anybody in the community had any experience starting from this place. Does what I'm trying to do make sense? Is it realistic? I have no doubt I can make all of these frameworks speak the same language, I'm just wondering if it's worth my time to fight with them. Also, am I missing a framework that would be really beneficial? Thanks in advance and sorry for the relatively broad question... Chris

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