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• Juju bootstrap fails with "Temporary failure in name resolution" using Amazon AWS

  - by Will

  I have followed the instructions over at https://juju.ubuntu.com/docs/config-aws.html to try and setup myself with a juju environment. It all seemed to setup alright. SSH keys, Gererate config, repository, adding access id and secret keys to environments.yaml file. Although my key file from aws IAM management console was called credentials.csv rather than rootkey, I couldn't find that link described in the documentation. When I give the command juju bootstrap in the testing page. It fails giving me the error: juju bootstrap ERROR Get https://s3-us-west-1.amazonaws.com/juju-gobblygookmynukmbersinhere/provider-state: lookup s3-us-west-1.amazonaws.com: Temporary failure in name resolution (note I just replaced my numbers for this posting my actual terminal has my numbers in. This is my first attempt at any ec2 work so I have gone in and created new IAM profiles. What have I done wrong? Any help would be great. I think I'm in over my head!

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• Spam link text when searching for company directors' name

  - by Alex

  It was brought to my attention that if you search for the name of one of our directors (with the intent to find there profile page on our site) They come up as the first link in most search engines as you would expect but the link text is just pure spam. the three search string I have tested on Google, Bing, Ask, and Yahoo have all returned similar results. Here is a list of the search strings: Paolo rossi futex Mark rossi futex Marco rossi futex Dan Goldberg futex Any idea what might be causing this I have searched through as much of the sites code as I can and cant find anything wrong with it.

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• Can You Name the Top 10 Technology Trends?

  - by kellsey.ruppel

  Can You Name the Trends? No need to do the research. Come to this Webcast and find out. Join the conversation as Andy Mulholland, Global CTO, Capgemini, discusses the 10 game-changing technology trends that will enable business innovation. As you might expect, three of the trends discussed will be: Mobility: from nice-to-have to a cornerstone of user engagement Big data: how to acquire, organize, and analyze it Cloud computing: how to build applications, automate processes, collaborate, and secure the enterprise But you’ll have to attend the Webcast to learn about the other seven trends. Register now. And profit from the experience. REGISTER NOW Thurs., July 19, 201210 a.m. PT / 1 p.m. ET Presented by: Andy MulhollandGlobal CTO, Capgemini Christian FinnSenior Director, Oracle WebCenter Product Management, Oracle Copyright © 2012, Oracle. All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement

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• How Service Component Architecture (SCA) Can Be Incorporated Into Existing Enterprise Systems

  After viewing Rob High’s presentation “The SOA Component Model” hosted on InfoQ.com, I can foresee how Service Component Architecture (SCA) can be incorporated in to an existing enterprise. According to IBM’s DeveloperWorks website, SCA is a set of conditions which outline a model for constructing applications/systems using a Service-Oriented Architecture (SOA). In addition, SCA builds on open standards such as Web services. In the future, I can easily see how some large IT shops could potently divide development teams or work groups up into Component/Data Object Groups, and Standard Development Groups. The Component/Data Object Group would only work on creating and maintaining components that are reused throughout the entire enterprise. The Standard Development Group would work on new and existing projects that incorporate the use of various components to accomplish various business tasks. In my opinion the incorporation of SCA in to any IT department will initially slow down the number of new features developed due to the time needed to create the new and loosely-coupled components. However once a company becomes more mature in its SCA process then the number of program features developed will greatly increase. I feel this is due to the fact that the loosely-coupled components needed in order to add the new features will already be built and ready to incorporate into any new development feature request. References: BEA Systems, Cape Clear Software, IBM, Interface21, IONA Technologies PLC, Oracle, Primeton Technologies Ltd, Progress Software, Red Hat Inc., Rogue Wave Software, SAP AG, Siebel Systems, Software AG, Sun Microsystems, Sybase, TIBCO Software Inc. (2006). Service Component Architecture. Retrieved 11 27, 2011, from DeveloperWorks: http://www.ibm.com/developerworks/library/specification/ws-sca/ High, R. (2007). The SOA Component Model. Retrieved 11 26, 2011, from InfoQ: http://www.infoq.com/presentations/rob-high-sca-sdo-soa-programming-model

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• bash script move file to folders based in name

  - by user289111

  I hope you can help me... I made a perl and bash script to make a backup of my firewalls and tranfers via tftp #!/bin/sh perl /deploy/scripts/backups/10.160.23.1.pl > /dev/null 2>&1 perl /deploy/scripts/backups/10.160.23.2.pl > /dev/null 2>&1 so this tranfers the file to my tftp directory /tftpboot/ ls -l /tftpboot/ total 532 -rw-rw-rw- 1 tftp tftp 209977 jun 6 14:01 10.160.23.1_20140606.cfg -rw-rw-rw- 1 tftp tftp 329548 jun 6 14:02 10.160.23.2_20140606.cfg my questions is how to improve my script to moving this files dynamically to another folder based on the name (in this case on the ip address) for example: 10.160.23.1_20140606.cfg move to /deploy/backups/10.160.23.1/ is that the answer to this surely was on Google, but wanted to know if there was a particular solution to this request and also learn how to do :) Thanks!

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• How do you name your personal libraries?

  - by Mehrdad

  I'm pretty bad with naming things. The only name I can every generically come up with is 'helper'. Say, if I have a header file that contains helping functions for manipulating paths, I tend to put it inside my "helper" directory and call it "path-helper.hpp" or something like that. Obviouslly, that's a bad naming convention. :) I want to have a consistent naming scheme for my folder (and namespace) which I can use to always refer to my own headers and libraries, but I have trouble finding names that are easy to type or remember (like boost)... so I end up calling some of them "helper" or "stdext" or whatnot, which isn't a great idea. How do you find names for your libraries that are easy to remember and easy to type, and which aren't too generic (like "helper" or "std" or "stdext" or the like)? Any suggestions on how to go about doing this?

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• SOA Starting Point: Methods for Service Identification and Definition

  As more and more companies start to incorporate a Service Oriented Architectural design approach into their existing enterprise systems, it creates the need for a standardized integration technology. One common technology used by companies is an Enterprise Service Bus (ESB). An ESB, as defined by Progress Software, connects and mediates all communications and interactions between services. In essence an ESB is a form of middleware that allows services to communicate with one another regardless of framework, environment, or location. With the emergence of ESB, a new emphasis is now being placed on approaches that can be used to determine what Web services should be built. In addition, what order should these services be built? In May 2011, SOA Magazine published an article that identified 10 common methods for identifying and defining services. SOA’s Ten Common Methods for Service Identification and Definition: Business Process Decomposition Business Functions Business Entity Objects Ownership and Responsibility Goal-Driven Component-Based Existing Supply (Bottom-Up) Front-Office Application Usage Analysis Infrastructure Non-Functional Requirements  Each of these methods provides various pros and cons in regards to their use within the design process. I personally feel that during a design process, multiple methodologies should be used in order to accurately define a design for a system or enterprise system. Personally, I like to create a custom cocktail derived from combining these methodologies in order to ensure that my design fits with the project’s and business’s needs while still following development standards and guidelines. Of these ten methods, I am particularly fond of Business Process Decomposition, Business Functions, Goal-Driven, Component-Based, and routinely use them in my designs.  Works Cited Hubbers, J.-W., Ligthart, A., & Terlouw , L. (2007, 12 10). Ten Ways to Identify Services. Retrieved from SOA Magazine: http://www.soamag.com/I13/1207-1.php Progress.com. (2011, 10 30). ESB ARCHITECTURE AND LIFECYCLE DEFINITION. Retrieved from Progress.com: http://web.progress.com/en/esb-architecture-lifecycle-definition.html

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• Dotted subdomain name or new domain?

  - by Catalin Ilinca

  I have a company website hosted at www.BRAND.com (where BRAND is a generic name). The company want to develop a "micro website" for one of their campaigns, named "Inspired By BRAND". I have two directions: inspired.by.BRAND.com - which I personally don't like too much. I don't know why but I don't recall any web address similar to this one subdomain.subdomain.domain.com. inspired.BRAND.com - which I this is best suited for it. Fewer dots and similar to "more friendly" addresses subdomain.domain.com. Any hints, guidelines, any thoughts is well appreciated. Thanks in advance

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• Installing Visual Studio 2010 Service Pack 1

  - by Martin Hinshelwood

  As has become customary when the product team releases a new patch, SP or version I like to document the install. This post seams almost redundant as I had no problems, but I think that is as valuable to other thinking of installing the Service Pack as all the problems that we sometimes get. As per Brian's post I am Installing Visual Studio Team Foundation Server Service Pack 1 first and indeed as this is a single server local deployment I need to install both. If I only install one it will leave the other product broken. Figure: Hopefully this will be more uneventful It takes a little while for your system to be checked to see what components need updating. On my main computer this was pretty quick, but on the laptop it took some time. Figure: There are a lot of components to update With this update also comes an update to .NET as well as many other components. Figure: I downloaded the full 1.5GB’s, but you could do a web install It depends on how good you internet connection is to how long it would take to download, but as I am now in the US I decided not to trust the internet connection speeds. It took around 30-40 minutes to download the full thing which is a little slow. Figure: I did not need to download, but that would increase the install time So on my main computer again this was fast, but again on my netbook this took a little while. Figure: The actual install took around 30-40 minutes (2 hours on netbook) I was pretty impressed with the speed of the install, and as Team Explore is now out of the box with Visual Studio 2010 I don’t get the problem of the SP being installed before Team Explorer and having a disjointed experience Figure: As I suspected, no problems with the install Figure: Checking in Visual Studio shows that all the servicing points were successful This was an easy experience even if the SP was over 1.5GB’s to download Hopefully I will be discovering things that work better for a good while to come, as well as not seeing holes in the product that I had no encountered yet. What were your experiences of installing Visual Studio 2010 Service pack 1?

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• How to Name Groups of Apps on the Windows 8 Metro Start Screen

  - by Taylor Gibb

  The Windows 8 Start Screen certainly takes some getting use to, however, one of the things that I really miss about the Start Menu was how i was able to categorize my installed applications. While you cant create folders on the Start Screen, you can group your applications. To get started head over to the Metro Start Screen and move your mouse to the bottom right-hand corner, clicking on the small icon. Now right click on the group of apps that you want to name. Make Your Own Windows 8 Start Button with Zero Memory Usage Reader Request: How To Repair Blurry Photos HTG Explains: What Can You Find in an Email Header?

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• Ubuntu One Preferences does not show usage, name, e-mail, current plan

  - by Jim

  Ubuntuone is correctly synchronizing selected files between two computers running Ubuntu 10.10. When I open Ubuntuone Preferences, Account tab, on one computer it does not display the usage, name e-mail or current plan. On the other computer all information is shown correctly. On the Devices tab the 2 computers are not shown. They do show correctly on the other computer. Any ideas on how to fix this problem. I have reinstalled Ubuntuone per this link.

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• What's the equivalent name of "procedure" in OOP?

  - by AeroCross

  In several of my programming courses in the University, my teachers always told me the following: A function and a procedure are basically the same thing: the only difference is that a function returns a value, and the procedure doesn't. That means that this: function sum($a, $b) { return $a + $b; } ... is a function, and this: function sum($a, $b) { echo $a + $b; } ... is a procedure. In the same train of thought, I've seen that a method is the equivalent of a function in the OOP world. That means that this: class Example { function sum($a, $b) { return $a + $b; } } Is a method — but how do you call this? class Example { function sum($a, $b) { echo $a + $b; } } What's the equivalent name, or how do you call a method that doesn't returns anything?

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• Is there a name for this issue?

  - by Epicmaster

  I was just talking to my partner about how hard it is to personally judge how good your product is after a while because you use it so often. You literally spend hours on your computer doing nothing but work on this Consumer Facing application, and you start to feel a little fatigue of using it over and over and over, at least a hundred times a day. You get scared this fatigue may mean the product you are building may have the same effect on the users and might mean you are doing something wrong. All i'm asking is, is there a name for this in product development? For the fact that as a designer+ programmer+everything else, your product might not suck as much as you think simply because you spend way to much time with it, or a variation of this?

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• What's in a Name

  - by PointsToShare

  © 2011 By: Dov Trietsch. All rights reserved Microsoft – What’s in a name?   Long ago I heard a dentist joke. It went like this: A dentist went to a conference and at night he picked this girl and they went to his room. In the morning after, she asked: “Are you a dentist?” “Yes.” Said he. “You must be a very good one.” “I am. How did you guess?” “I didn’t feel a thing!!” That let my wild imagination roam. “Had it been Bill gates,” I thought, “the punch line would have been: ‘Now I know why you called it Microsoft!!” That's All Folks

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• Ubuntuone Preferences does not show usage, name, e-mail, current plan

  - by Jim

  Ubuntuone is correctly synchronizing selected files between two computers running Ubuntu 10.10. When I open Ubuntuone Preferences, Account tab, on one computer it does not display the usage, name e-mail or current plan. On the other computer all information is shown correctly. On the Devices tab the 2 computers are not shown. They do show correctly on the other computer. Any ideas on how to fix this problem. I have reinstalled Ubuntuone per this link: https://wiki.ubuntu.com/UbuntuOne/FAQ/HowDoICompletelyRemoveAndReinstallUbuntuOne

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• How to name multi-setter?

  - by IAdapter

  I'm struggling with how to name this method, I don't like the "set" prefix, because I feel it should be reserved for normal "dumb" setters and some tools might not like it (i did not check it in checkstyle, pmd, etc., but I got a feeling they won't like it.) for example (in java, but I feel its language agnostic) public void setField1Field2(String field1, String field2) { this.field1 = field1; this.field2 = field2; } The only purpose of this method is ONLY to set, this method is needed and cannot be joined with any other (because of framework used).

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• copying same file name from client to server using tcp protocol with same size of file

  - by user3686570

  This is the client and server program where a client sends a file to server to save in the server. There is a issuse in that same file name is not getting copied on the server with same file size Please help me in this Client program import socket import sys s = socket.socket(socket.AF_INET, socket.SOCK_STREAM) s.connect(("localhost",9999)) path=raw_input("Please enter the complete PATH of your file : ") f=open (path, "rb") l = f.read(256) while (l): s.sendall(l) l = f.read(10000) s.close() Server Program import socket import sys s = socket.socket(socket.AF_INET, socket.SOCK_STREAM) s.bind(("localhost",9999)) s.listen(10) while True: s, address = s.accept() print address i=1 f = open( str(i),'wb') #open in binary #i=i+1 while (True): l=s.recv(256) #while (l): f.write(l) l=s.recv(256) print 'File recieve succesfully' f.close() #sc.close() s.close() Thanks in advance

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• Planning and Budgeting Cloud Service - Partner Webcast

  - by Mike.Hallett(at)Oracle-BI&EPM

  Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 Please join us for a 90 minutes live Partner Webcast which will overview the upcoming Oracle Planning and Budgeting Cloud Service (PBCS) offering on Tuesday, 26th November, 2013 at 5:00 pm CET / 4:00 pm UK. Look out for the joining URL and instruction in my November Newsletter coming soon. As a reminder, there was also a Partner Webcast recorded in August 2103 about PBCS which included a demo. Replay link here. Topics include: Latest news from Product Management; live demo; overview of assets and collaterals; Q&A session Oracle Planning and Budgeting Cloud Service (PBCS) offers organizations the market-leading Oracle Hyperion Planning and Budgeting solution delivered via Oracle’s public cloud service. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;}

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• Huge company wants my domain name

  - by Charles Marsh

  Not sure if this is the right place to ask but I'll give it a go. I simply require a little advice; A very large hosted e-commerce platform emailed me a while back and basically asked me to transfer my domain name to them. They made no offer but simply said 'why not change your domain to xx - xx instaead of xxxx' Not they own all the equivalent names in .com, .org all of them apart from my .co.uk I am a registered partner of theirs and my website is a portfolio of all my themes but I also get a lot of enquires through it. I had heard rumors this company is opening an office in the UK! I'm right in thinking I shouldn't just roll over right? I've put some much effort in to SEO and building my reputation... I can't just give it up surly?

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• Dynamic Monitoring Service (DMS) Configuration Dumping and CPU Utilization

  - by ShawnBailey

  There was recently a report of CPU spikes on a system that were occuring at precise 3 hour intervals. Research revealed that the spikes were the result of the Dynamic Monitoring Service generating a metrics dump and writing it under the server 'logs' folder for every WLS server in the domain. This blog provides some information on what this is for and how to control it. The Dynamic Monitoring Service is a facility in FMw (JRF to be more precise) that collects runtime data on the components deployed to WebLogic. Each component is responsible for how much or how little they use the service and SOA collects a fair amount of information. To view what is collected on any running server you can use the following URL, http://host:port/dms/Spy and login with admin credentials. DMS is essentially always running and collecting this information in the runtime and to protect against loss of this data it also runs automatic backups, by default at the 3 hour interval mentioned above. Most of the management options for DMS are exposed through WLST but these settings are not so we must open the dms_config.xml file which can be found in DOMAIN_HOME/config/fmwconfig/servers/<server_name>/dms_config.xml. The contents are fairly short and at the bottom you will find the following entry: <dumpConfiguration>     <dump intervalSeconds="10800" maxSizeMBytes="75" enabled="true"/> </dumpConfiguration> The interval of 10800 seconds corresponds to the 3 hours and the maximum size is 75MB. The file is written as an archive to DOMAIN_HOME/servers/<server_name>/logs/metrics. This archive contains the dump in XML format. You can disable the dumps all together by simply setting the 'enabled' value to 'false' or of course you could modify the other parameters to suit your needs. Disabling the dumps will NOT impact DMS collections or display at runtime. It will only eliminate these periodic backups.

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• Emailing Service: To or Bcc?

  - by Shelakel

  I'm busy coding a reusable e-mail service for my company. The e-mail service will be doing quite a few things via injection through the strategy pattern (such as handling e-mail send rate throttling, switching between Smtp and AmazonSES or Google AppEngine for e-mail clients when daily quotas are exceeded, send statistics tracking (mostly because it is neccessary in order to stay within quotas) to name a few). Because e-mail sending will need to be throttled and other limitations exist (ex. max recipient quota on AmazonSES limiting recipients to 50 per send), the e-mails typically need to be broken up. From your experience, would it be better to send bulk (multiple recipients per e-mail) or a single e-mail per recipient? The implications of the above would be to send to a 1000 recipients, with a limit of 50 per send, you would send 20 e-mails using BCC in a newsletter scenario. When sending an e-mail per recipient, it would send 1000 e-mails. E-mail sending is asynchronous (due to inherit latency when sending, it's typically only possible to send 5 e-mails per second unless you are using multiple client asynchronously). Edit Just for full disclosure, this service won't be used by or sold to spammers and will as far as possible automatically comply with national and international laws. Closed< Thanks for all the valuable feedback. The concerns regarding compliance towards laws, user experience (generic vs. personalized unsubscribe) and spam regulation via ISP blacklisting does make To the preferred and possibly the only choice when sending system generated e-mails to recipients.

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• Name for this antipattern? Fields as local variables

  - by JSB????

  In some code I'm reviewing, I'm seeing stuff that's the moral equivalent of the following: public class Foo { private Bar bar; public MethodA() { bar = new Bar(); bar.A(); bar = null; } public MethodB() { bar = new Bar(); bar.B(); bar = null; } } The field bar here is logically a local variable, as its value is never intended to persist across method calls. However, since many of the methods in Foo need an object of type Bar, the original code author has just made a field of type Bar. This is obviously bad, right? Is there a name for this antipattern?

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• How can I set up .Net unhanlded exception handling in a windows service?

  - by Mike Pateras

  protected override void OnStart(string[] args) { AppDomain.CurrentDomain.UnhandledException += new UnhandledExceptionEventHandler(CurrentDomain_UnhandledException); Thread.Sleep(10000); throw new Exception(); } void CurrentDomain_UnhandledException(object sender, UnhandledExceptionEventArgs e) { } I attached a debugger to the above code in my windows service, setting a breakpoint in CurrentDomain_UnhandledException, but it was never hit. The exception pops up saying that it is unhandled, and then the service stops. I even tried putting some code in the event handler, in case it was getting optimized away. Is this not the proper way to set up unhandled exception handling in a windows service?

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• Returning Arrays from .net web service to Java ME web service results in compile error of stub?

  - by sphereinabox

  So, I'm getting some compile errors on netbeans 6.5 generated web service code for a java ME client to a c# (vs2005) web service. I've trimmed my example significantly, and it still shows the problem, and not being able to return a collection of things is pretty much a deal-breaker. c# web service (SimpleWebService.asmx) <%@ WebService Language="C#" Class="SimpleWebService" %> using System; using System.Web; using System.Web.Services; using System.Web.Services.Protocols; [WebService(Namespace = "http://sphereinabox.com/")] [WebServiceBinding(ConformsTo = WsiProfiles.BasicProfile1_1)] public class SimpleWebService : System.Web.Services.WebService { [WebMethod] public CustomType[] GetSomething() { return new CustomType[] {new CustomType("hi"), new CustomType("bye")}; } public class CustomType { public string Name; public CustomType(string _name) { Name = _name; } public CustomType() { } } } WSDL (automatically generated by vs2005): <?xml version="1.0" encoding="utf-8"?> <wsdl:definitions xmlns:s="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://schemas.xmlsoap.org/wsdl/soap12/" xmlns:mime="http://schemas.xmlsoap.org/wsdl/mime/" xmlns:tns="http://sphereinabox.com/" xmlns:soap="http://schemas.xmlsoap.org/wsdl/soap/" xmlns:tm="http://microsoft.com/wsdl/mime/textMatching/" xmlns:http="http://schemas.xmlsoap.org/wsdl/http/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" targetNamespace="http://sphereinabox.com/" xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/"> <wsdl:types> <s:schema elementFormDefault="qualified" targetNamespace="http://sphereinabox.com/"> <s:element name="GetSomething"> <s:complexType /> </s:element> <s:element name="GetSomethingResponse"> <s:complexType> <s:sequence> <s:element minOccurs="0" maxOccurs="1" name="GetSomethingResult" type="tns:ArrayOfCustomType" /> </s:sequence> </s:complexType> </s:element> <s:complexType name="ArrayOfCustomType"> <s:sequence> <s:element minOccurs="0" maxOccurs="unbounded" name="CustomType" nillable="true" type="tns:CustomType" /> </s:sequence> </s:complexType> <s:complexType name="CustomType"> <s:sequence> <s:element minOccurs="0" maxOccurs="1" name="Name" type="s:string" /> </s:sequence> </s:complexType> </s:schema> </wsdl:types> <wsdl:message name="GetSomethingSoapIn"> <wsdl:part name="parameters" element="tns:GetSomething" /> </wsdl:message> <wsdl:message name="GetSomethingSoapOut"> <wsdl:part name="parameters" element="tns:GetSomethingResponse" /> </wsdl:message> <wsdl:portType name="SimpleWebServiceSoap"> <wsdl:operation name="GetSomething"> <wsdl:input message="tns:GetSomethingSoapIn" /> <wsdl:output message="tns:GetSomethingSoapOut" /> </wsdl:operation> </wsdl:portType> <wsdl:binding name="SimpleWebServiceSoap" type="tns:SimpleWebServiceSoap"> <soap:binding transport="http://schemas.xmlsoap.org/soap/http" /> <wsdl:operation name="GetSomething"> <soap:operation soapAction="http://sphereinabox.com/GetSomething" style="document" /> <wsdl:input> <soap:body use="literal" /> </wsdl:input> <wsdl:output> <soap:body use="literal" /> </wsdl:output> </wsdl:operation> </wsdl:binding> <wsdl:binding name="SimpleWebServiceSoap12" type="tns:SimpleWebServiceSoap"> <soap12:binding transport="http://schemas.xmlsoap.org/soap/http" /> <wsdl:operation name="GetSomething"> <soap12:operation soapAction="http://sphereinabox.com/GetSomething" style="document" /> <wsdl:input> <soap12:body use="literal" /> </wsdl:input> <wsdl:output> <soap12:body use="literal" /> </wsdl:output> </wsdl:operation> </wsdl:binding> <wsdl:service name="SimpleWebService"> <wsdl:port name="SimpleWebServiceSoap" binding="tns:SimpleWebServiceSoap"> <soap:address location="http://localhost/SimpleWebService/SimpleWebService.asmx" /> </wsdl:port> <wsdl:port name="SimpleWebServiceSoap12" binding="tns:SimpleWebServiceSoap12"> <soap12:address location="http://localhost/SimpleWebService/SimpleWebService.asmx" /> </wsdl:port> </wsdl:service> </wsdl:definitions> Generated (netbeans) code that fails to compile, this was created going through the "Add - New JavaME to Web Services Client" wizard. (SimpleWebService_Stub.java) public ArrayOfCustomType GetSomething() throws java.rmi.RemoteException { Object inputObject[] = new Object[] { }; Operation op = Operation.newInstance( _qname_operation_GetSomething, _type_GetSomething, _type_GetSomethingResponse ); _prepOperation( op ); op.setProperty( Operation.SOAPACTION_URI_PROPERTY, "http://sphereinabox.com/GetSomething" ); Object resultObj; try { resultObj = op.invoke( inputObject ); } catch( JAXRPCException e ) { Throwable cause = e.getLinkedCause(); if( cause instanceof java.rmi.RemoteException ) { throw (java.rmi.RemoteException) cause; } throw e; } //////// Error on next line, symbol ArrayOfCustomType_fromObject not defined return ArrayOfCustomType_fromObject((Object[])((Object[]) resultObj)[0]); } it turns out with this contrived example (the "CustomType" in my production problem has more than one field) I also get errors from this fun code in the same generated (SimpleWebService_Stub.java) generated code. The errors are that string isn't defined (it's String in java, and besides I think this should be talking about CustomType anyway). private static string string_fromObject( Object obj[] ) { if(obj == null) return null; string result = new string(); return result; }

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• Great Customer Service Example

  - by MightyZot

  A few days ago I wrote about what I consider a poor customer service interaction with TiVo, a company that I have been faithful to for the past 12 years or so. In that post I talked about how they helped me, but I felt like I was doing something wrong at the end of the call – when in reality I was just following through with an offer that TiVo made possible through my cable company. Today I had a wonderful customer service interaction with American Express, another company that I have been loyal to for many years.(I am a Gold Card member.) I like my Amex card because I can use it for big purchases and it forces me to pay them off at the end of the month. Well, the reality is that I’m not always so good at doing that, so sometimes my payments are over a couple of months.  :) A few days ago I received an email from “American Express” fraud detection. The email stated that I should call a toll free number and have the last four digits of my card handy. I grew up during the BBS era with some creative and somewhat mischievous friends. I’ve learned to be extremely cautious with regard to my online life! So, I did what you would expect…I sent them a nice reply that said “Go screw yourself.” For the past couple of days someone has been trying to call me and I assumed it was the same prankster trying to get the last four digits of my card. The last caller left a message indicating that they were from American Express and they wanted to talk to me about my card. After looking up their customer service numbers on the www.americanexpress.com web site, I called and was put through to the fraud detection group. The rep explained that there were some charges on my wife’s card that did not fit our purchase profile. She went through each charge and, for the most part, they looked like charges my wife may have made. My wife had asked to use the card for some Christmas shopping during the same timeframe as the charges. The American Express rep very politely explained that these looked out of character to her. She continued through the charges. She listed a charge for $160 – at this point my adrenaline started kicking in. My wife said she was going to charge about $25 or $30 dollars, not $160. Next, the rep listed a charge for over $1200. Uh oh!! Now I know that my account has been compromised. I informed the rep that we definitely did not make those charges. She replied with, “that’s ok Mr Pope, we declined those charges as well as some others.” We went through the pending charges and there were a couple more that were questionable. The rep very patiently waited while I called my wife on my office phone to verify the charges. Sure enough, my wife had not ordered anything from Netflix or purchased anything with Yahoo Wallet! “No problem Mr Pope, we will remove those charges as well.” “We are going to cancel your wife’s card and send her a new one. She will receive it by 7pm tomorrow via Federal Express. Please watch your statements over the next couple of months. If you notice anything fishy, give us a call and we will take care of it for you.” (Wow, I’m thinking to myself!) “Is there anything else I can help you with Mr Pope?” “Nope, thank you very much for catching this so early and declining those charges!”, I said smiling. Apparently she could hear me smiling on the other end of the phone line because she replied with “keep smiling Mr Pope and have a good rest of your week.” Now THAT’s customer service!  Thank you American Express!!! I shall remain an ever faithful customer. Interesting…

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