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• What email providers have extremely high reliability and robust SLAs?

  - by Benjamin Manns

  My dad is a professor who does part-time law practice. He had been using his university email address for professional correspondence, when he found out that the university had permanently lost 16 business-related emails in their spam filter (with no apology, notification, or compensation). What I am looking for now is an email provider (preferably with Exchange, but not required) with very high reliability and a SLA that is basically an insurance policy. I have looked at Google Apps's SLA, but this will not suit. I am looking for a provider who will take $X per month in registration fees, and will: Alert me when there is any downtime. Promptly fix the issue Pay me a fee ($Y) whenever there is downtime. I want a significant, contractual reason for them to be diligent in their service. Free service for me is not enough.

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• change email address format with minimal disruption

  - by femi

  Hello, all the email addresses in my organization are in the format [email protected]. this was started when we were a small organization. Now we have grown and need to use something a bit more professional like [email protected] how can this change be implemented with minimal disruption? We currently only use smarteremail. Could recieving ONLY with the old and replying with the new be a solution..till we wean our recipients off the old email address? Any suggestions are welcome. How will moving to exchange help in this instance? Can it be configured to automatically send out using a different address? Thanks

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• How to clear Outlook's Exchance cache address book information

  - by Assaf

  When a new email address is added to our company's Exchange server it doesn't show up immediately on my Outlook, and I suspect that it's because of the "cached mode". When I disable cached mode and restart outlook I see the new address fine. But when I restore cached mode and restart outlook it's missing again. So I guess the cache wasn't updated by this move. I tried deleting the .nk2 file in %appdata%\Microsoft\Outlook, but that didn't help. How can I force Outlook to clear its address book cache?

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• DNS name not on cert

  - by blsub6

  I've got an interesting one... My users have always typed in 'mail' to get to their mail. There was an internal DNS A record that resolved that to the IP of the mail server. I'm putting in an Exchange server to replace that. In order for people to get their mail, I try putting in an A record that does the same thing as the previous one. When I try to get to OWA, it tells me that the certificate on the server is not trusted. I only have the names: mail.mydomain.com autodiscover.mydomain.com autodiscover.mydomain.internal mydomain.internal mailserver.mydomain.internal so when the browser sees that this cert is trying to cover https://mail/owa it says the cert's not trusted. What amy I supposed to do about that?

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• Removing emails from all mailbox with certain text in subject

  - by Doug Luxem

  So, we had an errant program kick off about 15,000 emails to our users. I have our spam filters now blocking these on the edge until that gets resolved, but now I would like to clean our our users' mailboxes for them. Is there anyway with Exchange 2007 to remove all emails with certain text in the subject line? It would need to be a partial match because the subject changes slightly for each email. I am trying to do this with Forefront's manual scan job + content filter, but it does not seem to like partial matches on the subject.

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• Shared mailbox - users cannot create or view subfolders

  - by carlpett

  I've setup a shared mailbox on our Exchange 2010/SBS2011 server. I've added some users as Full permission-users on this mailbox, and when they open Outlook/login to OWA the mailbox is automatically opened. Great stuff. However, only the Inbox folder is visible, and the alternative to create a folder is grayed out. If they open the mailbox explicitly (for instance in OWA by clicking open other user's mailbox) they can see other folders, as well as create new ones. What configuration is needed to be able to view and create subfolders directly?

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• Spam just keeps on coming

  - by Campo

  I administer a Windows Server 2003 with Exchange 2003 as well as GFI installed. I am watching the GFI dashboard and every third email is spam. Not only that it goes to a non existent address then the [email protected] sends out an NDR to the sender. Should I be worried about this? I know it is directory harvesting but we have directory harvesting turned on in GFI and I do see it is working but obviously doesn't work for emails that don't exist. My issue is I would turn off NDR but then people who legitimately mistype and email address to our domain will never know their email did not get to the recipient. What do others do to combat spam? Is 3 times the amount of spam to ham normal? We filter out 90% of the spam but some does get into the users inbox. Thanks for the suggestions and advice!

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• IMCEMAILTO and exghost

  - by Steve

  One of my associates sent an email to me that was also sent to a client. The client's email address appears to be mangled, however. He says he sent it twice---the first one bounced and the second did not. The email address he sent it to was: [email protected] My searches on Google indicate that the MAILTO could be a bad protocol but I didn't know how the email address would be interpreted by exchange server. What email address was the email sent to, how did IMCEMAILTO get there, and does it have any change of getting delivered?

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• Removing emails from all mailboxes with certain text in subject

  - by Doug Luxem

  So, we had an errant program kick off about 15,000 emails to our users. I have our spam filters now blocking these on the edge until that gets resolved, but now I would like to clean our our users' mailboxes for them. Is there anyway with Exchange 2007 to remove all emails with certain text in the subject line? It would need to be a partial match because the subject changes slightly for each email. I am trying to do this with Forefront's manual scan job + content filter, but it does not seem to like partial matches on the subject.

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• Moving distribution lists in Public Folders to Sharepoint Contacts?

  - by Mike

  Now I know that if I connect to contact list in Sharepoint and drag and drop everything from the Exchange Public Folder contact list to the Sharepoint Contact list (connected through Outlook) it will transfer everything in the contact list to the sharepoint contact list. What about distribution lists? Has anyone had a workaround for this? If a contact list is full of distribution lists the Contacts won't migrate over and the Sync Issues - Local Failures folder is populated with all the distribution lists that couldn't be migrated. Is there a way to migrate distribution lists? Any ideas how to set up the sharepoint contact list like a public folder contact list of distrubition lists? How would that contact list look on sharepoint? Should I just leave the contact lists that have distribution lists on public folders?

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• How can I get the real Emailaddress of a recipient?

  - by Boas Enkler

  a user in out Company has 2 mail-addresses on one Exchange-Mailbox. e.g test@... and test1@... the Primary SMTP-address off the Mailbox is test@. If I send a message to test1@, load it using EWS and parse through the TORecipients-Collection there is exactly one emailadress. But the mailaddress EWS gives to me is test@... and not test1@... where I sent the mail. My problem is, that all mails sent to test@ should be imported in our CRM using my program. All mails sent to test1@... must not be imported. In real life both mailaddresses are from my Boss. One is used for normal purposes the other one is for confidential e.g. from his lawyer. Does anyone know how I can get the real-emailaddress the message was sent to?

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• Convert Public Folders to a PST

  - by TrueDuality

  Alrighty so I've got a tricky one. I currently have a public folder database (edb & stm) residing on an Exchange 2003 folder. I need to export them into a pst file or otherwise make it so that I can manually get the data in it to end-users. I can not use the export feature built into Outlook as some of the folder refer to another server which doen't have the data. Trying only results in the Outlook Client hanging for close to an hour before giving an error about not finding the data. So this will need to be a server side export. There are a few tools out there that seem to be available for converting edb & stm files to psts but they are quite expensive. Does anybody have any ideas?

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• Outlook Replies with Inline Comments

  - by BillN

  I have a user who uses Word as his e-mail editor. Often when replying to an e-mail, he'll insert his comments into the body of the original e-mail. Since he is using Word as the editor, these show as [User Name] Comment Text in a contrasting color. However, some users see the comments in their Outlook, and others do not. I've tried Selecting/DeSelecting Word as the e-mail editor on the recipients, and it does not seem to make a difference. We are using Exchange 2007 with Outlook 2003 and Outlook 2007 clients along with a few Entourage Clients. There does not seem to be a pattern related to which client is used, but Entourage seems to be more likely to have the problem. TIA, Bill

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• Sync a specific folder of contacts to iPhone

  - by colemanm

  Is there a simple way to organize contacts in Outlook/Entourage and only have a subset of them synchronize with the iPhone over Exchange ActiveSync? Our CEO has thousands of contacts in his mailbox, but would prefer if only a small portion of them synched to his phone over the air... The iPhone's performance takes a huge hit keeping that massive dataset in order. If he could put some of the records in subfolders or something and only sync the top level, I think that would work for him. Does anyone know if this is possible?

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• Where do Outlook folders go when moved?

  - by balexandre

  I have an account with external user mailboxes opened and accidentally I have moved a folder and now I can't find it anywhere. Action: I clicked on a folder and dragged it into another one. Result: Can't find the moved folder anywhere The above picture is the folders I currently have from my Outlook 2010 (via Exchange 2010), under an AD Network. Where can I (me, having admin rights over the network) retrieve that missing folder again? Attempts: The original and the one folder I need was accidentally moved, but I have created a poi folder and tried the same way, and I got the same result... the folder went missing. I also tried to reboot the client machine and access the same mailbox from OWA ... no luck on both attempts :( Any ideas on how I can retrieve the missing folder and its emails again?

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• Outlook 2003 won't send mail

  - by RKid

  A colleague's e-mail has just started playing up - he's using Outlook/Office 2003 on a Win XP SP3 machine. Yesterday his mail has suddenly stopped being received, although there are no errors of any kind that i can see. It was only noticed because he didn't have any replys all day. His e-mails seem to send fine - no errors come up, the mail goes into Sent Items as usual, but it never arrives at it's destination. However, when mail is sent from Outlook Web Access, e-mails send fine. All connections to the server appear fine and outlook is 'connected' but I've had a look at the message tracking on our Exchange 2003 server and no messages are appearing when sent from outlook, only when sent through OWA. Where should i be looking ? Thanks.

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• Outlook 2003 won't send mail

  - by Ho Li Cow

  A colleague's e-mail has just started playing up - he's using Outlook/Office 2003 on a Win XP SP3 machine. Yesterday his mail has suddenly stopped being received, although there are no errors of any kind that i can see. It was only noticed because he didn't have any replys all day. His e-mails seem to send fine - no errors come up, the mail goes into Sent Items as usual, but it never arrives at it's destination. However, when mail is sent from Outlook Web Access, e-mails send fine. All connections to the server appear fine and outlook is 'connected' but I've had a look at the message tracking on our Exchange 2003 server and no messages are appearing when sent from outlook, only when sent through OWA. Where should i be looking ? Thanks.

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• Email bounce back 550 5.1.1 recipient rejected

  - by Stan

  A client recently switched to Exchange Server / Outlook for their email. Since then emails from my company to any email address at their company bounce back from the System Administrator with this error: Your message did not reach some or all of the intended recipients. Subject: Email Solution Sent: 12/12/2012 11:08 AM The following recipient(s) cannot be reached: '[email protected]' on 12/12/2012 11:08 AM 550 5.1.1 <[email protected]> recipient rejected Looking in the Message Options of the bounce back email shows no data in the Internet Header field. My client's IT guy says we're not being blocked, but I cant think of any other reason the bounce would occur. Any suggestions on what questions to ask or how to fix this would be helpful. I'm using a desktop version of Outlook 2007 and connecting through my ISP. Thanks.

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• Can send to individual users but not when they are in a global distribution list.

  - by Jake

  I am able to send email to individual users but when not when they are in a distribution group. When I do I get this report. The message could not be delivered because the recipient's destination email system is unknown or invalid. Please check the address and try again, or contact your system administrator to verify connectivity to the email system of the recipient. #5.3.1 However, like I said before I can select their name from the GAL and send mail that way. Their email address is exactly the same in both the GAL and distribution group. The only difference is these users have external email addresses. Windows Server 2003 Exchange Server 2003 Outlook 2007 and 2010.

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• Messages going missing from Apple mailboxes

  - by Ho Li Cow

  A colleague has noticed random messages being deleted from her Apple Mailboxes. e.g. Message sent to client - client replies - original message nowhere to be found. Not in sent items/sent messages/junk/trash. No rules set up. Have tried rebuilding mailboxes but message doesn't show up. Quite worrying really as it was only noticed by chance so don't know how long/how widespread it is. Mail is controlled by Exchange 2003 server. Anyone come across this before or know what's happening? Many thanks MBP 2.53GHz OS X 10.5.8 Mail 3.6

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• Outlook 2007 Autodiscover Out Of Office Assistant

  - by Adam

  Hi We are having an issue trying to set the Out Of Office Assistant through Outlook 2007. It works fine through OWA but all of the users cannot set it through Outlook. They get: your out of office settings cannot be displayed because the server is unavailable We have run through: https://www.testexchangeconnectivity.com/ and we get this error: Certificate name validation error More info: Host name xxxxxxxxxxxx.com does not match any name found on the server certificate CN=*.securedwebspace.com, OU=Domain Control Validated - RapidSSL(R), OU=See www.rapidssl.com/resources/cps (c)09, OU=GT93715821, O=*.securedwebspace.com, C=GB Any ideas on how we can fix this? (Everything else seems to work fine - Its just the Out of Office through Outlook) Server is SBS 2008 with Exchange 2007 installed. Thanks

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• Outlook Replies with Inline Comments

  - by BillN

  I have a user who uses Word as his e-mail editor. Often when replying to an e-mail, he'll insert his comments into the body of the original e-mail. Since he is using Word as the editor, these show as [User Name] Comment Text in a contrasting color. However, some users see the comments in their Outlook, and others do not. I've tried Selecting/DeSelecting Word as the e-mail editor on the recipients, and it does not seem to make a difference. We are using Exchange 2007 with Outlook 2003 and Outlook 2007 clients along with a few Entourage Clients. There does not seem to be a pattern related to which client is used, but Entourage seems to be more likely to have the problem. TIA, Bill

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• meeting availability using iPhone/iOS calendars

  - by Jaymie

  Our management team all use iPhones with the built-in iOS calendar app. We're looking into getting Microsoft Exchange for everyone here, but that'll take us some weeks to plan and roll-out across the enterprise. In the meantime, I need to provide something so group meeting availability can be determined from those calendars. Google Calendar would be ideal ("find a time") if I could find a way to link to/export the iCloud calendars, but Apple don't seem to want to do that. I could ask the management team to recreate their events for the next few weeks in individual Google Calendars, but they won't want to do that and it's wasteful rekeying of data. Any suggestions you can provide will be gratefully received.

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• Opening a Corrupted winmail.dat file

  - by tearman

  I have a set of winmail.dat files that apparently have evolved from a set of emails with corrupted headers. It looks like Exchange 2010 changed the headers around sometime last September and basically rendered exported .eml files unable to open. Now the HTML/PlainText emails seem to do ok, but the files that use RichText (specifically Microsoft's TNEF format) will not open in any program, Microsoft or not. I've attempted to use many different non-Microsoft converters and they see it as a corrupted message as well. If I remove the headers of the email, rename it as a winmail.dat file, some emails will open in Word, but most won't. If you take a look at the email in a text editor, there are null characters EVERYWHERE that distort the email itself. Anybody have any experience with this and/or suggestions on how to at least open it?

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• Outlook mail/calendar items give errors after server migration

  - by Mike B

  Last Friday our Exchange server was migrated, by our external system administrator, to a new server, with a new server name. Since then we have problems with the calendar/mail items that were created/sent/received on the old server: Reply to mails get bounced if we use auto complete in the To field. If we cancel auto complete and manually enter the (same) e-mail address then there's no problem. Our system administrator says this is because auto complete fills in the old server name (???). Calendar items created on the old server cannot be edited (without an error) and must be recreated if we want to change them. Our system administrator says these problems are normal with a server migration. I cannot believe this. There must be a better way. Am I right?

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