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• General purpose ticketing/tech support system [closed]

  - by crazybyte

  Possible Duplicate: What’s your favorite ticketing system? I was wondering if somebody could recommend me a very user friendly or simple general purpose ticketing/tech support system. I need something that is web based, preferably open-sourced/free software implemented using PHP, Ruby, Ruby on Rails or Java (as back end) with MySQL or PostgreSQL as database engine. I need something that is not development management oriented or project management oriented like Eventum or similar (random example), something to which the user can connect open a tech support request and be able to follow it until is solved or dropped.I need it to be open-sourced to be able to modify it if there is a need or extend it. I tried a number of such systems available and I found that osTicket or eTicket is something that it's close to what I need, but the code is somewhat flaky and some of the features are working badly or behaving strangely. Any thoughts/advice where to find something similar? Thanks!

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• Best free (or cheap) ASP.NET based CMS for a club/association?

  - by marc_s

  I've been looking for a simple, intuitive ASP.NET based CMS to handle my club/association site. It should be based on ASP.NET so I can add some extra specific pages offer a membership system, e.g. I want to be able to define members which can e.g. comment posts, while anonymous users can only read (no active participation) have features like news, forums, blogs, picture gallery be simple and easy to use I've been looking at GraffitiCMS: so far my favorite, but it has no forum, and no membership system, and no future, it seems - no development whatsoever in over a year :-( Sitefinity: had extreme trouble even getting it installed, and when it's finally up and running, I find it overly complicated and not intuitive at all Umbraco: same problem - hard to install, hard to get up and running, the intro videos on their site are only available to paying subscribers (what's up with that deal???)..... DotNetNuke: seems like a major overkill Community Server: seems like a major overkill - and seems to be more and more commercial, only Any others I've missed that I should have definitely looked at ??

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• Can I get an adapter for usb 3.0 to gigabit, or a gigabit switch with usb 3.0?

  - by techaddict

  Basically I want to be able to attach USB 3.0 external portable hard drives to my network and maintain at least gigabit speeds. I can think of four ways to do this, two of which I know exist: 1) NAS - get an NAS which features USB 3.0 and gigabit 2) Gigabit router with a USB 3.0 port and I want to know if these two exist: 3) gigabit switch (multiple gigabit ports) with at least one USB 3.0 port 4) USB 3.0 to gigabit adapter The gigabit adapter would be similar to this: http://www.addonics.com/products/nas30u2.php except that that is only USB 2.0 so it is not true gigabit, as gigabit is 125MBps but USB 2.0 is only 60MBps, so that adapter only has a maximum transfer speed of 60MBps and the "gigabit" is practically useless.

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• Mod_rewrite display subdomain.domain.com and call domain.com/subdomain/ for SSL

  - by Jeff H.

  I have a website secured by a standard SSL certificate, securing a few different shops under different subdirectories. Ex. domain.com/shop1/ The shops are also accessible via a subdomain e.g. shop1.domain.com. What I'm trying to accomplish: display shop1.domain.com to the user, while keeping all of the actual server calls as domain.com/shop1, so that the secure pages will continue to work properly. (Not sure if I'm using the proper language, exactly, I hope my point is clear.) To be clear: my SSL is working fine, and I don't need help with that, and I don't need or want to purchase a UCC cert. It can't be that difficult for anyone with experience with Apache. (I've spent 3 hours trying to learn about mod_rewrite. It's just not clicking.) I'm on a GoDaddy secure shared server, so please keep in mind that I'm not able to reset the server or anything.

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• Asterisk - Trying to use call files to create a conference call between two dynamic numbers

  - by Hank

  I'm trying to setup an Asterisk system that will allow me to create a conference call between two dynamic numbers. It seems I can use 'call files' to make Asterisk initiate the call without needing an incoming call - http://www.voip-info.org/tiki-index.php?page=Asterisk+auto-dial+out This example seems to be what I'd need: Channel: SIP/mytrunk/12345678 MaxRetries: 2 RetryTime: 60 WaitTime: 30 Context: callme Extension: 800 Priority: 2 I can generate this file with some scripting language and then place it into the Asterisk Call File folder. The problem I'm having is: How do I call out to two numbers and join them in a conference call? The MeetMe plugin/extension seems to be what I need in terms of conference calling, I'm just unsure as to how I'd use the two together and join them. Also, is it possible to have multiple 2-person conference calls at the same time? Is setting this up as simple as setting aside X amount of 'channels' in the meetme.conf?

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• CentOS vs. Ubuntu

  - by DLH

  I had a web server that ran Ubuntu, but the hard drive failed recently and everything was erased. I decided to try CentOS on the machine instead of Ubuntu, since it's based on Red Hat. That association meant a lot to me because Red Hat is a commercial server product and is officially supported by my server's manufacturer. However, after a few days I'm starting to miss Ubuntu. I have trouble finding some of the packages I want in the CentOS repositories, and the third-party packages I've tried have been a hassle to deal with. My question is, what are the advantages of using CentOS as a server over Ubuntu? CentOS is ostensibly designed for this purpose, but so far I would prefer to use a desktop edition of Ubuntu over CentOS. Are there any killer features of CentOS which make it a better server OS? Is there any reason I shouldn't switch back to Ubuntu Server or Xubuntu?

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• Restrict IPMI access on Dell BMC and iDRAC to an allowed IP range

  - by edgester

  I'm trying to secure the iDRAC's and BMC's on some of my Dell servers (R210, R410, R510). I want to restrict access to IPMI commands to only a few IP addresses. I've successfully restricted access to the iDrac using the instructions from http://support.dell.com/support/edocs/software/smdrac3/idrac/idrac10mono/en/ug/html/racugc2d.htm#wp1181529 , but the IP restrictions do not affect IPMI. A separate management network is not practical at this time because of lack or ports and some Dell BMC's don't offer a separate port. I'm told by my networking group that our switches don't support trunking, so using the vlan tagging is not an option either. Is there a way restrict the IPMI access to a list of allowed addresses? FYI, for various reasons, I have a mix of Dell servers with BMC's, iDrac Express and iDrac enterprise management features.

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• Looking for a very bare and basic blog system?

  - by Shedo Chung-Hee Surashu

  Does anyone know of a user-hosted blog which can be an alternative to WordPress only, it should only have the bare necessities of a blog. I'll just take it from there. It should only have the following: Admin Account (for posting, editing, etc) Archive System Posting System with character limitation (For the Read More links.) Accept Comments from other users (only requires the user's name and email and / or website, then the actual comment). Pages (Allows me to create pages for custom content.) The reason I want this is because WordPress is already too bloated up that there are a ton of features that I don't need. I'd mostly be satisfied with a blogging system that has the above feature-set and I'll just work my way to add my own feature as I require it along the way.

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• How do I make Chrome's Omnibar behave more like the Firefox Awesome bar?

  - by Agnel Kurian

  One of my favorite features of the Firefox awesome bar is that I can simply type a substring of any URL or page title in my history and it finds all matches sorted by how frequently they were accessed. Example: I simply type "ask" when I want to ask something on stackoverflow.com., "inbox" goes to my GMail Inbox and so on because the substring matches any part of the URL or the page title. Chrome's Omnibar is quite frustrating in this area. I am not able to predict what it's gonna fetch and I seem to have no way to train the thing to do my bidding. I have turned unchecked the option that says: "Use a suggestion service to help complete searches and URLs typed..." but there has been no noticeable improvement. Any clues how I can make the Omnibar behave?

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• New Windows 7 Libraries created keep disappearing

  - by Sean

  I've just got a new laptop that came pre-installed with Windows 7 Professional edition. One of the new features of Windows 7 is Libraries. I'm familiar with how this works and am trying to create my own library called 'Work' to include all my work folders on my computer. However every time I create a new custom Library, after I rename it, it disappears from my Library menu. Each time I click Libraries in the Explorer, I keep seeing the same 4 default libraries, I.e. Documents, Pictures, Music, and Video. So when I try to create a new Library called 'Work' again, I get a pop up message "Do you want to rename New library to Work (2).Library-Microsoft?" Which means that my original work library still exists but for some reason I can't see it. Can someone please help me figure out why this is happening?

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• Tape Storage - How do I setup a tape backup system for use with my NAS

  - by John Himmelman

  I currently have a QNAP NAS with a raid 5 config (~600gb storage) but don't have a reliable backup solution. I've heard great things about tape backup systems (reliability, durability, etc..). How can I go about setting up a tape backup system? The tape drives seem very expensive (1k+ for a decent one, more than the price of my NAS). What are the important specs to compare and features to take into consideration? Edit: Does anyone have links to some good resources? There is a ton of articles, guides, and sites on this subject, not sure where to start.

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• Are there netcat-like tools for Windows which are not quarantined as malware?

  - by Matthew Murdoch

  I used to use netcat for Windows to help track down network connectivity issues. However these days my anti-virus software (Symantec - but I understand others display similar behaviour) quarantines netcat.exe as malware. Are there any alternative applications which provide at least the following functionality: can connect to an open TCP socket and send data to it which is typed on the console can open and listen on a TCP socket and print received data to the console ? I don't need the 'advanced' features (which are possibly the reason for the quarantining) such as port scanning or remote execution.

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• Protect Section in Word without limiting formatting in unprotected sections

  - by grom

  Steps to create protected section (in Word 2003): Insert - Break... Choose Section break, Continuous Tools - Protect Document... Enable 'Allow only this type of editing in the document' in editing restrictions In the drop down select 'Filling in forms' Click on 'Select sections...' and uncheck the unprotected sections (eg. Section 2) Click 'Yes, Start Enforcing Protection' and optionally set a password. Now go to the unprotected section and in the Format menu options like 'Bullets and Numbering...' and 'Borders and Shading...' are greyed out. How can you protect a section without limiting the features that can be used in the unprotected section?

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• Applying memory limits to screen sessions

  - by CollinJSimpson

  You can set memory usage limits for standard Linux applications in: /etc/security/limits.conf Unfortunately, I previously thought these limits only apply to user applications and not system services. This means that users can by bypass their limits by launching applications through a system service such as screen. I'd like to know if it's possible to let users use screen but still enforce application limits. Jeff had the great idea of using nohup which obeys user limits (wonderful!), but I would still like to know if it's possible to mimic the useful windowing features of screen. EDIT: It seems my screen sessions are now obeying my hard address space limits defined in /etc/security/limits.conf. I must have been making some mistake. I recently installed cpulimit, but I doubt that's the solution.Thanks for the nohup tip, Jeff! It's very useful. Link to CPU Limit package

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• Linux accessibility: Slow Keys causing duplicate key strokes

  - by skypanther

  I'm exploring the accessibility features within Gnome and having trouble with Slow Keys. My input is always doubled. Press a key briefly and I get nothing as you'd expect. Press just a bit longer and which ever key I'm pressing is input twice. Hello becomes HHeelllloo. I'm running Debian Lenny 5.0.6, kernel 2.6.26-2-686, GNOME Desktop 2.22.3 running within a VirtualBox session. I did some googling and didn't find others having similar troubles. Maybe it's a vbox thing? Any ideas how to fix this so I don't get the duplicates? It makes it impossible to log back in when the screen lock kicks on!

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• Tools to test multicast routing

  - by Zoredache

  I am looking for a good simple tool that runs on a standard OS (Windows or Linux) that I can used to test that multicast is being passed properly by a router. I have been asked by a client to enable multicast routing on a Linux box acting as their router since their phone system requires multicast to for a few features. Since I am not physically near the client I don't really have the ability to experiment with the various methods for setting up multicast routing on Linux. I can setup a router at my desk that is identical to what is deployed on their network, but I don't know of any good simple tools that I can use to generate or listen for multicast traffic. The one mulicast tool I have found is mcast.exe tool which is part of the Windows 2000/2003 resource kit. From what I have read online it seems that mcast.exe does not work across a router, and only works on the local network, so that doesn't seem to be useful for me to test multicast routing. So what do tool(s) do you use to test that multicast routing is properly setup?

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• Can't figure out how to make Slitaz USB persistent

  - by Dennis Hodapp

  I installed Slitaz on my USB. However I can't figure out how to make it persistent automatically. There are different sources telling me different ways to make it persistent. One told me to add "slitaz home=usb" to the syslinux.cfg file like this: append initrd=/boot/rootfs.gz rw root=/dev/null vga=normal autologin slitaz home=usb but it didn't work for me. http://www.slitaz.org/en/doc/handbook/liveusb.html gave an example of how to do it manually but I didn't try it and I also want it to happen automatically. custompc.co.uk/features/602451/make-any-pc-your-own-with-linux-on-a-usb-key.html is an older article that also explains how to make the USB persistent but I don't want to try it cause it looks outdated (from 2008) does anyone know the best way to make the USB automatically persistent?

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• How do I setup an FTP server on Windows 7?

  - by Matt Frear

  I'm having trouble getting an FTP server setup on Windows 7. I've added the service using Control Panel - Programs - Turn Windows features on and off. I can see the service has started in Control Panel - Services. But then when I fire up a Windows command-line window, cmd, I get Not connected., C:\Users\mattf>ftp localhost ftp> ls Not connected. ftp> open localhost ftp> ls Not connected. ftp> dir Not connected. ftp> quit C:\Users\mattf> And that's as far as I've got. I have no idea why this isn't working - could it be firewall settings?

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• The Boss Answer: What is a relational database?

  - by kce

  I'm mostly a system administrator and I don't directly work with databases other than installing them, setting up accounts, granting privileges, and so on. I realized that if The Boss walked up to me and asked, "What is a relational database?" I probably couldn't give a satisfactory answer... I'd maybe mumble something about data being stored and organized by categories which you can query with a special programing language (i.e., SQL). So could someone give a good "Boss Answer" for what a relational database is? And maybe how its different than just storing data on a file server? Bonus points for clever but accessible analogies and explaining tables, columns, records and fields. I'd define a "Boss Answer" as a quick one (maybe two) paragraph explanation for non-technical folks... mostly your Boss, on those rare occasions they actually ask you what it is you do all day.

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• Windows 7 Easy Transfer does not start (Windows XP)

  - by Gerhard Weiss

  Windows 7 Easy Transfer does not start on my Windows XP system. I installed Windows 7 Easy Transfer and when I click to start it nothing happens. Not even an error message. I uninstalled and reinstalled a few times with the same results. I even tried starting it from C:\Program Files\Windows Easy Transfer 7\migwiz.exe with the same results. Nothing happens! Any one else run into this issue? Any suggestions on how to start it up differently? This is my work system so I do not know if they have it locked down. This is a Windows XP, Dell OptiPlex755 built about 3 years ago. I downloaded the 32-bit from this website: http://windows.microsoft.com/en-us/windows7/products/features/windows-easy-transfer and yes my system is 32-bit ;)

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• Upgrade MySQL on Plesk on Windows

  - by Cyril Gupta

  I just got a nasty surprise when I installed a website in Unicode Hindi (Indian language) on a server, all freshly entered unicode data is turning into question marks on the server. On my dev machine it works perfectly. I found that I have MySQL version 5.0.45 (installed in default by Plesk I guess). On my dev machine i have version 5.1.33. I believe the problem could be due to the version difference. The new version of MySQL apparently has better support for Unicode than the older one. I want to upgrade MySQL on my Windows Server machine with Plesk installed on it I am reluctant to just install the new version using the mysql installer because Plesk maintains some custom settings for mysql and I am afraid the new version could change those settings and break my db. Can anyone tell me do I have to do anything special to install MySQL on plesk on windows or can I just use the new version installer?

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• Where can I find a useful Unicode fallback font for Mac OS X?

  - by Stephen Jennings

  On every browser I've tried (Firefox, Safari, Chrome, and Omniweb), when I go to a web page containing somewhat less-common characters, I can't see the glyphs. For example, on the Wikipedia page for the Bengali Language, the very first line contains a string of squares; on Windows, I can see the Bengali writing. On Windows, as long as I have the Arial Unicode MS font installed, these characters fall back to that font and display properly. Mac OS X doesn't seem to ship with a font containing these Unicode characters (it has Arial Unicode MS, but it must be a subset of the Windows version because Bengali doesn't display in that font). I checked on my Snow Leopard DVD and I installed "Additional Fonts" from the Optional Installs package, but I'm still missing many languages. Is there any good, free font that contains a large collection of languages? I know creating fonts is difficult and time-consuming, but it seems like including at least one font like this with operating systems should be standard by now.

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• Error when installing SQL Server 2008 R2 Express

  - by dretzlaff17

  When installing SQL Server 2008 R2 from the command line prompt, I am getting the following error that is recorded in the Summary file. Scenario specific rules: Rules report file: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20101217_131444\SystemConfigurationCheck_Report.htm Exception summary: The following is an exception stack listing the exceptions in outermost to innermost order Inner exceptions are being indented Exception type: System.ArgumentNullException Message: Value cannot be null. Parameter name: path2 Data: DisableWatson = true Stack: at System.IO.Path.Combine(String path1, String path2) at Microsoft.SqlServer.Configuration.SqlEngine.SqlEngineSetupPublic.RecomputeDirectoryPaths() at Microsoft.SqlServer.Configuration.SqlEngine.SqlEngineSetupPublic.Calculate() at Microsoft.SqlServer.Configuration.SetupExtension.FinalCalculateSettingsAction.ExecuteAction(String actionId) at Microsoft.SqlServer.Chainer.Infrastructure.Action.Execute(String actionId, TextWriter errorStream) at Microsoft.SqlServer.Setup.Chainer.Workflow.ActionInvocation.ExecuteActionHelper(TextWriter statusStream, ISequencedAction actionToRun) Has anyone seen this. Here is what I am sending for the command line parameters. /q /ACTION=Install /FEATURES=SQLEngine /SECURITYMODE=SQL /SAPWD="myPassword" /BROWSERSVCSTARTUPTYPE=Automatic /SQLSVCSTARTUPTYPE=Automatic /SQLSVCACCOUNT="NT AUTHORITY\Network Service" /SQLSYSADMINACCOUNTS="BUILTIN\ADMINISTRATORS" /AGTSVCACCOUNT="NT AUTHORITY\Network Service" /IACCEPTSQLSERVERLICENSETERMS

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• Is there any multi-touch graphics tablet with Linux drivers?

  - by Zifre

  After watching the absolutely amazing 10/GUI video, I have been dying to try to implement something like this. I can do the software side quite easily, but I don't have the hardware. The Wacom Bamboo Fun would work, but the Linux drivers don't support the multi-touch features. Microsoft's "UnMouse Pad" looks like the perfect solution, but it is not commercially available yet. Are there any similar devices that would work? Alternatively, is there a way to build a DIY version? (It is fairly easy to build a multi-touch display with a webcam and IR LEDs, but it would not be pressure sensitive. Does anyone have any info on how the UnMouse Pad works and if it is possible to build one?) EDIT: I should clarify that I don't want a multi-touch display. I want the sensor to be separate from the display. If that sounds crazy, watch the 10/GUI video.

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• Open source Distributed computing tool

  - by Prasenjit Chatterjee

  I want to set up distributed computing on my Local Area Network consisting a bunch of PCs. Say for the time being each one has the same OS - Windows 7. Is there any opensource tool available so that I can share the resources of these PCs over the LAN and increase the speed of my applications and the memory space. I know that if its a graphics intensive application then, it is not very practical, because the speed of LAN is much slower than Graphics processors. But I only want to share general applications, some basic softwares, Programming language IDEs etc. Can anyone shed some light on it? Thanks in Advance..

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