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• Why didn't cable select work?

  - by jldugger

  I got roped into doing tech support for a friend of the family. Obviously I'd already failed to hide my powers, ala Penny Arcade. Anyways, the guy bought a DVD burner OEM from Microcenter, and asked me to install it. So I stopped by before and thought I'd be slick and use Cable Select on the jumpers. I didn't get a chance to test it before it I had to leave, and it seems that this didn't work. I came back this week to investigate, and he explains he's confused how none of the software he downloaded was able to burn. So on a whim I switch it to explicit master / slave, and it starts working fine. Whoops. Well, at least it's not the extra crap he found and downloaded for free from the internet. Why doesn't setting both jumpers to Cable Select solve this?

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• No sound through DisplayPort

  - by Chris Koknat

  I'm trying to connect my Elitebook 8440p laptop to my Samsung HDTV. The laptop does not have a HDMI connection, but it does have DisplayPort. I bought a DisplayPort-to-HDMI adapter here http://www.amazon.com/gp/product/B002CSRFD8/ref=oss_product, and connected it with a 3' HDMI cable. The video shows up fine, but there is no audio. DisplayPort, HDMI, and the adapter all support audio. I contacted HP tech support, who told me to update my sound drivers. I installed the driver and rebooted. Supposedly, I should see a "HD Audio" tab. No luck, even after installing the driver again and rebooting. HP closed the case. I'm using XP Pro.

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• Help desk software - specific feature needed

  - by LunchMoney

  I am having a hard time finding help desk software that allows for drop down hyperlink selection during ticket creation. The situation is that we do external support for client systems and connect via remotely anywhere or logmein. Right now we use a poorly modified php based system that has a customer drop down menu and then a site drop down list that is then parsed by a bit of java script which opens a url. What I am looking for is the ability to store customer site URL information in the database and during the creation of a ticket be able to select the customer name and then select the site there by placing the corresponding site URL in the ticket. The support tech will then be able to click on this link to access the customer's site. Has anyone used or seen help desk software with this feature?

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• Port Forwarding on Actiontec GT704-WG Router Issues

  - by adamweeks

  I am trying to setup a server at customer's location that has the Actiontec GT704-WG DSL router. The port forwarding it not working at all. Here's the details: Server: OpenSuse Linux box with a static IP address of 192.168.1.200 Application running accepting connections on port 8060 Firewall disabled Local connections (within the network) working properly Router: Updated to latest firmware available DHCP range set to 192.168.1.69-192.168.1.199 to not have any conflicts with the server Firewall set to "off" Rule set in the "Applications" setting to forward 8060 TCP and UDP to 192.168.1.200 machine (I've tried using the "TCP,UDP" option as well as both individual options) I've also tried just simply putting the server in the DMZ to see if I could connect to anything, but still nothing. Looking for any clues before I call and waste hours explaining the issue to tech support.

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• Do most "normal" people use metro or desktop in Windows 8

  - by ihateapps

  Just curious since I don't fit the definition of a "normal" computer user nor have my friends or relatives upgraded to Windows 8 yet. Are most people in the "wild" (i.e. the "guy in starbucks" or "your friend who works as an auto tech". not you since you are on SU) using metro apps regularly to the point where the desktop is pointless or are they sticking with the desktop? I've gotten mixed statistics from Google. I'm asking for your personal anecdotal opinion based on what you notice in the wild.

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• Assisting a user using VNC

  - by wizlog

  I'm trying to help a friend with their computer remotely. He has a version of VNC, I'm not sure which one, so I downloaded and installed the VNC Viewer and Listening Viewer. I ask my friend for his IP address and port number, and he tells me that every time he's used it, the person giving him assistance (remotely controlling his computer) gave him some kind of number. I should note that my friend is not tech savy, and it may have been an IP address, but I'm not sure. What kind of number would the user be looking for? Does this indicate his version of VNC, Does that even matter? I am completly forign to VNC and don't know where to begin looking for an answer myself, and (for whatever reason) I can't ask my friend to figure out what version of VNC he is using.

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• If USB is not listed in BIOS as a boot option, does that mean the machine can't boot from USB?

  - by Chace Fields

  I just purchased an Asus Zenbook Prime UX31A-DH51 with Windows 8. I want to wipe the drive and do a clean install but USB is not listed as a boot option in the BIOS. Does this mean it is not possible? Here is a photo of my BIOS options. This is the only option I get when I click Add New Boot Option. Not sure if I can add USB here. * Update * Asus tech emailed and said: "Unfortunately with Windows 8 you can not boot from bios."

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• Orange Brightbox and NO-IP.com

  - by JSweete

  Strange one here i didnt know where to ask, and i know this is a developer resource but i was hoping with everyones tech know how someone may have a solution for my problem. Ok i had an orange livebox before and in the dynamic dns settings it had no-ip.com as a drop down option with login variables to update my account with a dynamic ip address. This worked great for years. However my livebox died and i now have a orange brightbox, and this doesnt have no-ip.com as a login update option for dynamic dns on my router. Does any one have any idea how i can get my domain to point to my home server with a dynamic ip address ideally for free? This is merely for testing and to have a backup server for my main remote server.

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• How to query a DHCP server to get the local DNS servers

  - by Dan Berlyoung

  I have a ClarkConnect (CentOS based) box running as my home router on a RR connection. I had the DNS servers set up to use Google's DNS server. I want to change them back to the local DNS servers but I can't find an obvious/easy way to get those address short of a) reconfiguring the router's network to DHCP them (would rather not interrupt everyone) or b) calling their tech support (kill me now!). Is there a command line tool/command I can use to query the DHCP server on the external NIC to see what DNS servers it would set me up with w/o munging my existing setup?

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• Dell replacement return

  - by terrani

  Hi, I am not sure if I can ask this question here. Please let me know if my question is not suitable here. I just received my replacement monitor from dell. While I was talking to dell tech., he told me that Dell would charge me for the replacement monitor if I fail to return my defective monitor within 15 days. I don't know why he told me that when I didn't ask it. so here is my question. How are they going to charge me?? Dell does not have my credit card or bank account info. Do they store my credit card or bank account information on their database???

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• How do I set up a bridge on Ubuntu GNOME 14.04

  - by NJRandy

  I found a guide for setting up a bridge in Fedora and was trying this: $ nmcli connection delete p33p1 $ nmcli connection add con-name br0 type bridge ifname br0 autoconnect yes $ nmcli connection add con-name p33p1 type bridge-slave ifname p33p1 master br0 autoconnect yes I found that $ nmcli con delete uuid [uuid here] accomplished the first step. nmcli connection does not have an 'add' action in this distribution. Please help me do the 2nd and 3rd steps. Context: I am trying to set up a virtual machine. I believe this is a necessary step for the VM to access my network and the internet. Please feel free to correct me if I am wrong! BTW, I am a linux newbie, tech oldie. Thank you.

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• how to remotely open an URL in Firefox in a specific profile?

  - by miernik

  I have several instances of Firefox with several different profiles running. Among them profiles with the names "software" and "test". I am trying to open an URL from a bash script to have it open in profile "test", like this: firefox -P "test" http://www.example.org/ However that opens it in profile "software" anyway. Any ideas? Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.1.8) Gecko/20100308 Iceweasel/3.5.8 (like Firefox/3.5.8) No, it is not a permissions problem, all my profile directories are perfectly under my permissions: root@przehyba:~/.mozilla# ls -ld firefox/ drwx------ 13 miernik miernik 4096 Mar 11 09:15 firefox/ root@przehyba:~/.mozilla# ls -ld firefox/* drwxr-xr-x 9 miernik miernik 4096 Mar 12 11:29 firefox/info -rw-r--r-- 1 miernik miernik 560 Mar 11 09:15 firefox/profiles.ini drwxr-xr-x 10 miernik miernik 4096 Mar 16 11:51 firefox/software drwxr-xr-x 9 miernik miernik 4096 Mar 11 09:14 firefox/tech drwxr-xr-x 11 miernik miernik 4096 Mar 15 22:48 firefox/test root@przehyba:~/.mozilla#

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• Watch Filesystem in Real Time on OS X and Ubuntu

  - by Adrian Schneider

  I'm looking for a CLI tool which will watch a directory and spit out the names of files that change in real time. some_watch_command /path/to/some/folder | xargs some_callback I'm aware of inotify (inotify-tools?) and it seems to be what I need, but I need something that is both Linux (in my case Ubuntu) and OSX compatible. It doesn't need to be lightning fast, but it does need to trigger upon changes (within a second is reasonable). Also, I don't necessarily need the exact CLI program mentioned above. If some underlying tech exists and is easily scriptable on both platforms that would be great too.

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• Cisco NAT + IPSec + Web Server Configuration Question

  - by zagman76

  Hello - I currently have a Cisco 881W, and it is configured with one of our static IPs to do basic NAT for the network. We also have a web server that needs it's own IP. I configured the NAT for the 2nd IP, however now traffic through our IPSec VPN doesn't route to the web server properly (well, it routes to the internet, rather than through the Tunnel). I followed the instructions here: http://www.cisco.com/en/US/tech/tk583/tk372/technologies_configuration_example09186a0080094634.shtml But now the outbound NAT doesn't seem to be working properly - it keeps going to the NAT of the Cisco, and not the designated IP address. If anyone can assist, I would appreciate it greatly. Let me know what you need, and I'll get it to you! Thanks!

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• greengeeks drupal install imagemagik 'path /usr/bin/convert' does not exists error

  - by letapjar

  I just signed up with greengeeks. I have a drupal install (6.19) on my public_html directory. The ImageMagic Toolkit can't find the binary - the error I get is "the path /usr/bin/convert" does not exist. when I use a terminal and do 'which convert' it shows /usr/bin/convert also, I have a second drupal install in an addon domain - it's home directory is above the public_html directory (in a directory called '/home/myusername/addons/seconddomain') The drupal install in the addon domain finds the imagemagick binary just fine. I am at a total loss as to why the original install cannot find the binary. The tech support guys at greengeeks have no clue either. Any ideas of things to try?

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• Outlook 2007 disconnecting after sending email to specific email

  - by Michael

  So when a user emails another tech in my domain they get the prompt for username/password as though they got disconnected. I have not seen any issues in the event logs, tried deleting the email address from his auto correct, ran Outlook in safe mode and searched online as well. I am kind of lost. Checked the event logs on the exchange server as well in the security and still nothing. Exchange 2010, Client OS: Vista x64, Outlook 2007. Thanks!

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• Will I have internet connection issues next day, if I unplug router at night?

  - by headskracher77

  I did this regularly a few years ago and used to feel like I was 'being punished' by the Interent svc provider for disabling access to my computer, because trying to re-connect the next day became a constant pain. I have the same linksys router, a comcast modem, and hi-speed broadband through their LAN. Question: who or what is at fault for lousy internet connections, slow connections, or no connections: (everybody's tech dept. blames everybody else) The router? 10 year olds, maybe obsolete? The modem? came with the service plan - can connect three devices on a sharedconnection. The ISP: I read they not only even control and completely regulate bandwidth usage, but they also ration it!! (true?) So can I safely 'pull the plug' each night for security or not? thnx

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• Can't connect back to the wireless network after the password was changed

  - by 7777

  Family changed the network password and some other network settings after new computers were brought into the house because apparently they wouldn't work with what we had. Actually an off-site tech remotely changed it, and I have no idea what he did. My laptop detects the network (it shows up under available networks) but whenever I try to connect it says: Windows is unable to connect to the selected network. The network may no longer be in range. Please refresh the list of available networks, and try to connect again. I wish I could give more details, config settings, but frankly I have no idea what I'm looking for. This is XP (also, not a password issue, I know the password, it's just that I have no idea where to enter it, etc.)

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• My laptop can connect to every wireless network except fios

  - by going crazy

  I have always been able to connect to every wireless router secured or unsecured wep or wpa. I had Fios installed and could not connect. Verizon suggested it was my computer and gave me an outside wirless drive to use, it worked. I got rid of fios and went back to comcast and threw out the drive, but now 2 years later, I am sitting at my friends house haveing the same problem. My tech savy friend told me it is a firewall setting or something in my antivirus software, but I disabled them both and still nothing works........Funny it is only FIOS

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• Linux: disbale USB without disabling power

  - by Ergot

  TLDR I want toggle between the following usages of a usb-port via the terminal: use like a normal usb-port only supply energy to charge Story I recently got me something like a magna doodle that can save your drawings to pdf, which can be moved to your computer via usb afterwards. Now the thing is that you can't save anything while it's plugged in. Because it's the only way to charge it, it bugs me that I can't find a software solution and laziness I want to keep it plugged in and toggle the connection to the computer only when needed. I noticed that it's charging and usable when it is plugged in and the computer is shut down or suspened. So I guess that there's a way to do it. Tech info computer: ThinkPad X201 Linux Kernel: 3.14.5-1-ARCH "Magna doodle": Boogie Board Sync

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• How to start Internet Explorer 8 without any bars

  - by Slacker

  Hi. At work I use LogMeIn to do remote assistance for our customers. The only thing which is bugging me is that you can switch to fullscreen mode but it doesn't offer to open the remote session in a new window without address bar, bookmarks bar and stuff. So I'm looking for a way to open the LogMeIn Tech Console in a new browser window without any bars. Fullscreen mode is nice but not usable when working with other applications besides the remote session. The Internet Explorer Kiosk mode also doesn't fit my needs. I created a bookmarklet with works quite nice but having a link directly on my desktop would be perfect. Does anyone have a hint on that? I use IE8 on Windows XP SP3. Thx in advance Dennis

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• How can I add a favicon to a bookmarklet in Google Chrome?

  - by pattulus

  I'm on OS X and I want my bookmarklets to have favicons. I already found two articles but they didn't help much: http://www.tapper-ware.net/blog/?p=97#comment-2076 It's a great article but as I understand it this doesn't seem to work for Chrome :( http://www.tech-recipes.com/rx/3032/google_chrome_how_to_change_icons_on_the_bookmarks_bar/ The problem with this tipp is - if I'm wrong, then please correct me - that after I cleaned the history, the cache, etc. the whole thing will be gone again. If there is a chance to modify the bookmarklets by hosting them myself I'd instantly do it, but I found no solution so far.

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• How can I get data off of a damaged thumb drive?

  - by Lord Torgamus

  A guy I work with just came by to ask me about a damaged thumb drive/USB flash drive. Apparently his son dropped it on a hard surface and it won't power up anymore. They've tried plugging it into multiple machines without success, even though each port they tried was able to power other USB devices. He knows it's not a lost cause because a local tech store is offering to recover the data for $500, but he says they're not worth that much. I figured someone on SU would have an idea about this; he doesn't care about using the drive in the future, just wants to salvage a few files that would be a pain to recreate. Is this possible without advanced equipment, and if so, how? He said he already tried the advice on the Internet about typing in different drive letters and such, but that failed because there was no power going to the drive. He also said that he opened the case up at one point, but I'm not sure what, if anything, he did inside.

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• Remote Access using Windows 7 Home Premium

  - by klelky

  I'm hoping to try and do some trans-atlantic tech support for my in-laws. Both my machine and theirs are running Windows 7 Home Premium. I read in this HowToGeek article that the Home editions of Windows 7 and Vista don't support remote access. What's the most straightforward way for me to access their machine - bearing in mind that they are a retired couple and this is their first computer and therefore anything that needs to happen at their end needs to be super simple. Free would be prefered but if there is a good paid for solution I'd consider it.

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• Recurring network issues the same time every day.

  - by Peter Turner

  Something has been happening on my company's network at 9:30 every day. I'm not the sysadmin but he's not a ServerFault guy so I'm not privy to every aspect of the network but I can ask questions if follow up is needed. The symptoms are the following : Sluggish network and download speed (I don't notice it, but others do) 3Com phones start ringing without having people on the other end. We've got the following ports exposed to the public for a web server, a few other ports for communicating with our clients for tech support and a VPN. We've got a Cisco ASA blocking everything else. We've got a smallish network (less than 50 computers/vms on at any time). An Active Directory server and a few VM servers. We host our own mail server too. I'm thinking the problem is internal, but what's a good way to figure out where it's coming from?

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