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  • How can I disable Hibernate completely?

    - by Lekensteyn
    I have seen the answer on How to disable hibernating?, but I have no such file. Possibly because that suggestion was written for Ubuntu, not Kubuntu (KDE, not Gnome). I do not have a swap on my encrypted SSD, my system freezes (cannot even change Caps Lock) if I accidentally press the "Hibernate" button at "Energy management". My keyboard has a Hibernate button (Fn + F4) next to the volume control buttons and every time I press the wrong key, the system will freeze after. So, what is the correct way to disable it? If there is no solution, a work-around is welcome too.

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  • Managed Service Accounts (MSA) and Virtual Accounts

    Windows Server 2008 R2 and Windows 7 have two new types of service accounts called Manage Service Accounts (MSA) and Virtual Accounts.  These make long term management of service account users, passwords and SPNs much easier. Consider the environment at OrcsWeb.  As a PCI Compliant hosting company, we need to change all security related passwords every 3 months.  This is a substantial undertaking each time because of hundreds of passwords spread throughout our enterprise.  We...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Where To Begin To Make A Website

    - by lolyoshi
    I'm a newbie in web programming. I haven't done anything that relates to website before. Now, my new task is creating a website using Java, Jsp, HTML, CSS, mySQL, Apache and Spring Framework (MVC model). I want to know what I should research if I want my website has the function as post entries, comment entries, delete entries, edit entries, etc as a forum? Which I need to know beside above things? I don't know how to update my website automatically when there're changes in website as the top view products, the best products. I don't think I'll input or change them manually. So, which tools or language can support that? Thank for advance

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  • Texturing a mesh generated from voxel data

    - by Minja
    I have implemented the Marching Cubes algorithm to display an isosurface based on voxel data. Currently, it is displayed with triplanar texturing. I'm working with unity, so I have a material with the triplanar shader attached. Now, the whole isosurface is rendered using this material. And thats my problem: I want the texture to represent the voxel data. I'm storing a material value for every point in the grid, and based on this value, I want the texture of the isosurface to change. Sadly, I have no clue how to do this. So if the voxel is sand, I want sand to be displayed; if it's stone, then there should be stone. Right now, everything is displayed as sand. Thanks in advance!

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  • Disabling Navigation Flicks in WPF

    - by Brian Genisio's House Of Bilz
    I am currently working on a multi-touch application using WPF.  One thing that has been irritating me with this development is an automatic navigation forward/back command that is bound to forward and backwards flicks.  Many of my touch-based interactions were being thwarted by gestures picked up by WPF as navigation.  I just wanted to disable this behavior. My programmatic back/forward calls are not affected by this change, which is nice.  Here is how I did it:  In my main window, I added the following command bindings:<NavigationWindow.CommandBindings> <CommandBinding Command="NavigationCommands.BrowseBack" Executed="DoNothing" /> <CommandBinding Command="NavigationCommands.BrowseForward" Executed="DoNothing" /> </NavigationWindow.CommandBindings> Then, the DoNothing method in the code-behind does nothing:private void DoNothing(object sender, ExecutedRoutedEventArgs e) { } There may be a better way to do this, but I haven’t found one.

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  • Process Centric Banking: Loan Origination Solution

    - by Manish Palaparthy
    There is an old proverb that goes, "The difference between theory and practice is greater in practice than in theory". So, we keep doing numerous "Proof of Concepts" with our own products on various business cases to analyze them deeply, understand and explain to our customers. We then present our learnings as they happened. The awareness of each PoC should help readers increase the trustworthiness of the results coming out of these PoCs. I present one such PoC where we invested a lot of time&effort.  Process Centric Banking : Loan Origination Solution Loan Origination is a process by which a borrower applies for a new loan and the lender processes that application. Loan origination includes the series of steps taken by the bank from the point the customer shows interest in a loan product all the way to disbursal of funds. The Loan Origination process is relevant for many kind of lenders in Financial services: Banks, Credit Unions, NBFCs(Non Banking Financial Companies) and so on. For simplicity sake, I will use "Bank" as the lending institution in the rest of my article.  Loan Origination is one of the core processes for Banks as it is the process by which the it creates assets against which the Institution earns most of its profits from. A well tuned loan origination process can affect the Bank in many positive ways. Banks have always shown great interest in automating the loan origination process for the above reason. However, due the constant changes in customer environment, market dynamics, prevailing economic conditions, cost pressures & regulatory environment they run into lot of challenges. Let me categorize some of these challenges for you Customer Environment Multiple Channels: Customer can use any of the available channels (Internet Banking, Email, Fax, Branch, Phone Banking, ATM, Broker, Mobile, Snail Mail) to perform all or some of the activities related to her Visibility into the origination process: Expect immediate update on the status of loan processing & alert messages Reduced Turn Around Time: Expect loans to be processed with least turn around time Reduced loan processing fees: Partly due to market dynamics the customer expects the loan processing fee to be negligible Market Dynamics Competitive environment:  The competition keeps creating many variants of loan products to attract customers, the bank needs to create similar product variants with better offers to attract customers or keep existing ones Ability to migrate loans from one vendor to another: It has become really easy for retail customers to move from one bank to the other given the low fee of loan processing and highly attractive offers. How does the bank protect it's customer base while actively engaging with potential customers banking with competitor banks Flexibility to react to market developments: Market development greatly influence loan processing, underwriting, asset valuation, risk mitigation rules. Can the bank modify rules and policies, the idea is not just to react to market developments but to pro-actively manage new developments Economic conditions Constant change in various rates and their implications on the rates and rules applied when on-boarding a loan: How quickly can the bank apply changes to rates offered to customers when the central bank changes various rates Requirements of Audit by the central banker: Tough economic conditions have demanded much more stringent audit rules and tests. The banks needs to produce ready reports(historic & operational) for audit compliance Risk Mitigation: While risk mitigation has always been a key concern for the bank, this is the area where the bank's underwriters & risk analysts spend the maximum time when processing a loan application. In order to reduce TAT the bank cannot compromise on its risk mitigation strategies Cost pressures Reduce Cost of processing per application: To deliver a reduced loan processing fee to the customer, the bank needs to keep its cost per processing loan application low. Meet customer TAT expectations while reducing the queues and the systems being used to process the loan application: The loan application could potentially be spending a lot of time waiting in the queue for further processing. Different volumes & patterns of applications demand different queuing algorithms. The bank needs to have real-time visibility into these queues and have the flexibility to change queuing algorithms at runtime  Increase the use of electronic communication and reduce the branch channel usage: Lesser automation leads not only leads to Increased turn around time, it also impacts more costs to reach out to customers The objective of our PoC was to implement a Loan Origination Solution whose ownership lies with the bank and effectively meet the challenges listed above. We built a simple story board for the solution We then went about implementing our storyboard using Oracle BPM Suite, Webcenter Content : Imaging. The web UI has been built on ADF technolgies, while the integration with core-services has been implemented using the underlying SOA infrastructure. The BPM process model is quite exhaustive can meet all the challenges listed above to reasonable degree. A bank intending to implement an end-to-end Loan Origination Solution has multiple options at it's disposal. It can Develop a customer Loan Origination Application from scratch: Gives maximum opportunity to build what you want but inflexible to upgrade and maintain. Higher TCO in long term Buy a Packaged application & customize it: Customizing a generic loan application can be tedious and prove as difficult as above. Build it using many disparate & un-integrated tools: Initially seems easier than developing from scratch. But, without integrated tool sets this is not a viable approach either or A solution based on a Framework: Independent Services and Business Process Modeling provide decoupled architecture that is flexible. We built this framework end-to-end with processes the core process of loan origination & several sub-processes such as Analyse and define customer needs, customer credit verification, identity check processes, legal review process, New customer registration & risk assessment.

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  • Terminal line glitches

    - by foxy
    I installed Ubuntu 11.10 mini + LXDE and wanted to make my command line different in terminal (than just plain white), so I added blue color to path line (everything until $ sign) and it works fine but I have two strange glitches now: When i write a line which is longer than terminal window, instead of starting at next line it starts at the same one, overwriting everything which was in there. Sometimes while navigating over previous commands (up/down arrow keys) some part of command gets stuck and is treated as part of prompt (the blue text), but it is white and is non-deletable and is not taken as part of command when i press enter. What could I mess up? The bad thing is that I don't remember what exactly did I change, but i'm sure I changed only one line in bashrc

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  • How to clone a VirtualBox Disk

    - by [email protected]
     How to clone a VirtualBox DiskCopying the image of Virtual Disk (.vdi file) is a convenient way to duplicate the disk, in cases you want to avoid re-installing an operating system from scratch. However, simply copying the .vdi file into another location will make a verbatim copy of the virtual disk, including the UUID of the disk. If you try to add the copy in the Virtual Media Manager, you will get an error like this:In this case, you have to do is to clone the vdi disk: cd C:\Program Files\Sun\VirtualBox\C:\Program Files\Sun\VirtualBox>vboxmanage clonevdi G:\VMWARES\Database\11GR2onOEL5forVbox\11GR2_OEL5_32GB.vdi G:\VMWARES\Database\11GR2onOEL5forVbox\OEL5_32GB.vdi$ VBoxManage clonevdi Master.vdi Clone.vdiIn case you receive a error like this. It means that the disk is already a copy of other VirtualBox Disk.In that case you chould change the UUID before to clone the Disk.Follow the steps given here in order to do that.

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  • Adding new events to be handled by script part without recompilation of c++ source code

    - by paul424
    As in title I want to write an Event system with handling methods written in external script language, that is Angelscript. The AS methods would have acess to game's world modifing API ( which has to be regsitered for Angelscript Machine as the game starts) . I have come to this problem : if we use the Angelsript for rapid prototyping of the game's world behavior , we would like to be able to define new Event Types, without recompiling the main binary. Is that ever possible , don't stick to Angelscript, I think about any possible scripting language. The main thought is this : If there's some really new Event possible to be constructed , we must monitor some information coming from the binary, for example some variable value changing and the Events are just triggered on some conditions on those changes , wer might be monitoring the Creatures HP, by having a function call on each change, there we could define new Events such as Creature hurt, creature killed, creature healed , creature killed and tormented to pieces ( like geting HP very much below 0 ) . Are there any other ideas of constructing new Events at the scripting side ?

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  • How do you balance documentation requirements with Agile developments

    - by Jeremy
    In our development group there is currently discussions around agile and waterfal methodology. No-one has any practical experience with agile, but we are doing some reading. The agile manifesto lists 4 values: Individuals and interactions over processes and tools Working software over comprehensive documentation Customer collaboration over contract negotiation Responding to change over following a plan We are an internal development group developing applications for the consumption of other units in our enterprise. A team of 10 developers builds and releases multiple projects simultanously, typically with 1 - maybe 2 (rarely) developer on each project. It seems to be that from a supportability perspective the organization needs to put some real value on documentation - as without it, there are serious risks with resourcing changes. With agile favouring interactions, and software deliverables over processes and documentation, how do you balance that with the requirements of supportable systems and maintaining knowledge and understanding of how those systems work? With a waterfall approach which favours documentation (requirements before design, design specs before construction) it is easy to build a process that meets some of the organizational requirements - how do we do this with an agile approach?

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  • How To Force Windows Applications to Use a Specific CPU

    - by Taylor Gibb
    Channing a process’s affinity means that you limit the application to only run on certain logical processors, which can come in terribly handy if you have an application that is hogging all the CPU. Here’s how to choose the processor for a running application. We’ve previously written about how to create a shortcut that forces an application to use a specific CPU, but this is a way to change it on the fly. Note: For the most part we do not recommend you changing these settings, and to rather let Windows manage them. How To Switch Webmail Providers Without Losing All Your Email How To Force Windows Applications to Use a Specific CPU HTG Explains: Is UPnP a Security Risk?

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  • Changing from Frontend Development to .Net

    - by Ivo
    On of my colleagues is going to change jobs from full time frontend developer(jquery, css,html) to 50% frontend 50% .Net (MVC 3 with razor) What are good techniques to get him up to speed asap. I have the following idea's myself Read Clean Code Read/Pratice with the book Pro ASP.NET MVC 3 Framework Watch Asp.net video's http://www.asp.net/mvc/videos Do the nerd dinner intro http://www.asp.net/mvc/videos Start building the json services from jQuery 0.5/1 day of pair programming with an experienced .Net developer each week Is this a good way to go? Is it totally wrong? Any other tips

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  • Software installed on root partition or on home partition

    - by Tim
    I am planning to install some big softwares such as Matlab (4GB), Mathematica (4GB) on my Ubuntu partitions. I was wondering if I installed them on my home partition, when I reinstall Ubuntu without touching the home partition, will the softwares still be runnable after reinstallation? what are the advantage and disadvantages of installing softwares on root partition and of on home partition? with your answer to the previous questions, what are some reasonable plans for the sizes of root partition and of home partition? Note that I would like to learn programming in C, C++, Java, Python, Lisp, databases under both Ubuntu and Windows, and no games. My laptop has around 230 GB, where I plan to install both Windows and Ubuntu, and reserve 40 GB for Ubuntu (three partitions: swap, root and home), 110 GB for NTFS partition shared between the two OSes, 70 GB for Windows OS partition, and 10 GB that can be added to any of the above partitions. I will change my plan according to your suggestions. Thanks and regards!

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  • cannot open ubuntu software center

    - by success
    I deleted some unnecessary icon themes and now my application icons are changed. I cannot open Ubuntu software center also.... the following message is displayed.... success@user-pc:~$ software-center 2012-09-12 22:24:52,048 - softwarecenter.ui.gtk3.app - INFO - setting up proxy 'None' 2012-09-12 22:24:52,055 - softwarecenter.db.database - INFO - open() database: path=None use_axi=True use_agent=True Traceback (most recent call last): File "/usr/bin/software-center", line 142, in <module> app = SoftwareCenterAppGtk3(datadir, xapian_base_path, options, args) File "/usr/share/software-center/softwarecenter/ui/gtk3/app.py", line 387, in __init__ self.datadir) File "/usr/share/software-center/softwarecenter/ui/gtk3/panes/historypane.py", line 78, in __init__ self._get_emblems(self.icons) File "/usr/share/software-center/softwarecenter/ui/gtk3/panes/historypane.py", line 192, in _get_emblems pb = icons.load_icon(emblem, self.ICON_SIZE, 0) File "/usr/lib/python2.7/dist-packages/gi/types.py", line 43, in function return info.invoke(*args, **kwargs) gi._glib.GError: Icon 'package-install' not present in theme I also tried the following code to change the icon but no didnt work.... gksu gedit /usr/share/applications/ubuntu-software-center.desktop

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  • Can't find ALL wireless networks, just my neighbours

    - by motoringeek
    Been playing with live discs since 10.10 but now have gone ahead and dual booted. I have a Acer 5742z with a Nplify 802.11b/g/n wireless connection. The install went well and drivers seem to be working. BUT, although wireless detects some local networks it doesn't find mine. I have WPA-PSK security on my modem, could this be the problem?? I don't want to change my modem settings as all my other WIFI devices are contected to it. So I need help in finding my home network. A step by step guide would be useful. I am using Windows 7 now to write this but would love it if I could use Ubuntu online. I only can when I connect an Ethernet cable. Thanks in advance.

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  • Why changing signals causes NameErrors in a sane code? - PyGtk issue

    - by boywithaxe
    I'm working on a very simple app for Ubuntu. I've asked a question on stackoverflow, and it seems that the issue I am having is caused by signals, not by the scope of variables, as I originally thought. The problem I am having is that when TextBox emits a signal through activate the whole code works without a glitch. But when I change the signal to insert-at-click it returns NameErrors in every non-TextBox-linked function. Now, It is highly possible I am doing something completely wrong here, but is it at least probable that signals could affect global variable assignments?

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  • Ubuntu installer doesn't see internal hard drive on DELL Vostro 3360

    - by valk
    I just received a new DELL Vostro 3360, it has Windows 7 preinstalled. When it comes to the partition window I can't see the hard drive there. I see only /dev/sda or /dev/sdb (either one and in both cases it's a usb drive from which I'm installing). I tried every imaginable BIOS configuration. Tried to change the SATA mode to ATA, DHCI and more. EDIT: I tried to install with standard Ubuntu 12.04 32 bit, and 11.10 64 bit official versions. No luck. I'll appreciate any suggestion.

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  • BizTalk 2009 - Project Creation Failed

    - by StuartBrierley
    A couple of weeks ago I had some issue with my BizTalk Server 2009 development environment  which resulted in a reinstall of Visual Studio 2008 and the Visual Studio 2008 Service Pack 1. Following this reinstall I began to have problems when trying to create  BizTalk 2009 projects: Error Details: “Create BizTalk Project …. Project Creation Failed” It turns out that this is a known issue with BizTalk Server 2009 and Visual Studio 2008, whereby the installation of the Visual Studio Service Pack 1 can cause corruption to the BizTalk installation preventing the creation of any new projects. To resolve this issue go to control panel > add or remove programs > Microsoft BizTalk Server 2009 and select Change or Remove.  When the window opens choose “Repair”.  Upon completion you should once again be able to create BizTalk projects.

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  • The First Microsoft Dynamics NAV Builds on TFS 2010 Server

    - by ssmantha
    We are now successfully, able build Dynamics NAV solutions using the TFS Build workflow mechanisms. Lots of test builds were made, the builds can restore the NAV Database and start from a fresh solution, take latest of the NAV objects and then import it to Navision and call the compile method. The workflow is also able to generate FOB files as output which can be directly shipped to the customers. I think this is the First in the world implementation of the TFS build concepts in conjunction with NAV. I think this is a time to change the thinking caps and try to approach ERP development and include the practises of ALM into ERP Product Development.

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  • Innovation on CS

    - by guiman
    Hi all, its been some time that i've been thinking about creating something that could help the web community and leave some mark, but the problem that there are no ideas poping out of my head. So 2 questions comes to my mind: First, how did projects like Twitter, Google or any other big project that had changed our way of living in the internet get started? Secondly, do we have to force it or just keep doing what we do best and wait to that idea that could change things? While writting this question, one quote come to mind: Imagination is more important than knowledge Albert Einstein

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  • Extending Blend for Visual Studio 2013

    - by Chris Skardon
    Originally posted on: http://geekswithblogs.net/cskardon/archive/2013/11/01/extending-blend-for-visual-studio-2013.aspxSo, I got a comment yesterday on my post about Extending Blend 4 and Blend for Visual Studio 2012 asking if I knew how to get it working for Blend for Visual Studio 2013.. My initial thoughts were, just change the location to get the blend dlls from Visual Studio 11.0 to 12.0 and you’re all set, so I went to do that, only to discover that the dlls I normally reference, well – they don’t exist. So… I’ve made a presumption that the actual process of using MEF etc is still the same. I was wrong. So, the route to discovery – required DotPeek and opening a few of blends dlls.. Browsing through the Blend install directory (./Microsoft Visual Studio 12.0/Blend/) I notice the .addin files: So I decide to peek into the SketchFlow dll, then promptly remember SketchFlow is quite a big thing, and hunting through there is not ideal, luckily there is another dll using an .addin file, ‘Microsoft.Expression.Importers.Host’, so we’ll go for that instead. We can see it’s still using the ‘IPackage’ formula, but where is that sucker? Well, we just press F12 on the ‘IPackage’ bit and DotPeek takes us there, with a very handy comment at the top: // Type: Microsoft.Expression.Framework.IPackage // Assembly: Microsoft.Expression.Framework, Version=12.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a // MVID: E092EA54-4941-463C-BD74-283FD36478E2 // Assembly location: C:\Program Files (x86)\Microsoft Visual Studio 12.0\Blend\Microsoft.Expression.Framework.dll Now we know where the IPackage interface is defined, so let’s just try writing a control. Last time I did a separate dll for the control, this time I’m not, but it still works if you want to do it that way. Let’s build a control! STEP 1 Create a new WPF application Naming doesn’t matter any more! I have gone with ‘Hello2013’ (see what I did there?) STEP 2 Delete: App.Config App.xaml MainWindow.xaml We won’t be needing them STEP 3 Change your application to be a Class Library instead. (You might also want to delete the ‘vshost’ stuff in your output directory now, as they only exist for hosting the WPF app, and just cause clutter) STEP 4 Add a reference to the ‘Microsoft.Expression.Framework.dll’ (which you can find in ‘C:\Program Files\Microsoft Visual Studio 12.0\Blend’ – that’s Program Files (x86) if you’re on an x64 machine!). STEP 5 Add a User Control, I’m going with ‘Hello2013Control’, and following from last time, it’s just a TextBlock in a Grid: <UserControl x:Class="Hello2013.Hello2013Control" xmlns="http://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="http://schemas.microsoft.com/winfx/2006/xaml" xmlns:mc="http://schemas.openxmlformats.org/markup-compatibility/2006" xmlns:d="http://schemas.microsoft.com/expression/blend/2008" mc:Ignorable="d" d:DesignHeight="300" d:DesignWidth="300"> <Grid> <TextBlock>Hello Blend for VS 2013</TextBlock> </Grid> </UserControl> STEP 6 Add a class to load the package – I’ve called it – yes you guessed – Hello2013Package, which will look like this: namespace Hello2013 { using Microsoft.Expression.Framework; using Microsoft.Expression.Framework.UserInterface; public class Hello2013Package : IPackage { private Hello2013Control _hello2013Control; private IWindowService _windowService; public void Load(IServices services) { _windowService = services.GetService<IWindowService>(); Initialize(); } private void Initialize() { _hello2013Control = new Hello2013Control(); if (_windowService.PaletteRegistry["HelloPanel"] == null) _windowService.RegisterPalette("HelloPanel", _hello2013Control, "Hello Window"); } public void Unload(){} } } You might note that compared to the 2012 version we’re no longer [Exporting(typeof(IPackage))]. The file you create in STEP 7 covers this for us. STEP 7 Add a new file called: ‘<PROJECT_OUTPUT_NAME>.addin’ – in reality you can call it anything and it’ll still read it in just fine, it’s just nicer if it all matches up, so I have ‘Hello2013.addin’. Content wise, we need to have: <?xml version="1.0" encoding="utf-8"?> <AddIn AssemblyFile="Hello2013.dll" /> obviously, replacing ‘Hello2013.dll’ with whatever your dll is called. STEP 8 We set the ‘addin’ file to be copied to the output directory: STEP 9 Build! STEP 10 Go to your output directory (./bin/debug) and copy the 3 files (Hello2013.dll, Hello2013.pdb, Hello2013.addin) and then paste into the ‘Addins’ folder in your Blend directory (C:\Program Files\Microsoft Visual Studio 12.0\Blend\Addins) STEP 11 Start Blend for Visual Studio 2013 STEP 12 Go to the ‘Window’ menu and select ‘Hello Window’ STEP 13 Marvel at your new control! Feel free to email me / comment with any problems!

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  • using egrep to find missing @ in log

    - by jols
    I am using the following command to find log entries that are the result of a log in to the email server: egrep '_login[^ ]' /var/log/exim_mainlog That works fine to find entries that contain content like this: P=esmtpa A=courier_login:[email protected] S=1573 id=f1cd08396,... But what I need to do is to change my grep statement, so that it finds single word logins that do not use the @ sign, like so: P=esmtpa A=courier_login:name S=1573 id=f1cd08396,... Where the log in before was "[email protected]", but in the second log entry, the log in used was only "name". Is this possible using grep or egrep, perhaps in some kind of a compound statement? Thanks much.

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  • Rule Engine in .net

    - by user641812
    I have to import data from excel to SQL database. Excel data contains various parameters and there value like P1,P1,P4,P5 etc. I have to apply business rules Like if( P1 100 and P1 < 200) then insert the record in database. Similarly in some cases string values are also validated. Can I have any open source rule engine that contains UI to change , add , delete the rules. Am using C# to read the excel and and insert the records One more thing which is best approach: Read excel first and store every record as an object in a collection, then iterate through the collection, apply business rules on every object and then insert record in the database Or Read one record from excel apply business rule and then insert record in the database. Repeat the process for whole excel.

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  • Workflow with Flash Pro CS6 and FlashDevelop: Using fla and swc to store assets

    - by Arthur Wulf White
    I am using this tutorial: http://www.flashdevelop.org/wikidocs/index.php?title=AS3:FlexAndFlashCS3Workflow In the past older versions of Flash Pro I was able to complete these steps: right-click on the symbol in the Library panel, select "Linkage..." dialog, check "Export for ActionScript" and fill in the symbol name (ie. MySymbol_design or assets.MySymbol_design), do not change the base class (ie. flash.display.MovieClip). Right now, I am stuck at that part. Any hints? What I wish to do is: Use fla for the artist to store assets. Publish to swc Extract the assets in FlashDevelop by creating an instance of their class. ... How is this done in CS6? To clear things up, this is what I see when I right click a Flash symbol:

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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