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  • SQL Server Optimizer Malfunction?

    - by Tony Davis
    There was a sharp intake of breath from the audience when Adam Machanic declared the SQL Server optimizer to be essentially "stuck in 1997". It was during his fascinating "Query Tuning Mastery: Manhandling Parallelism" session at the recent PASS SQL Summit. Paraphrasing somewhat, Adam (blog | @AdamMachanic) offered a convincing argument that the optimizer often delivers flawed plans based on assumptions that are no longer valid with today’s hardware. In 1997, when Microsoft engineers re-designed the database engine for SQL Server 7.0, SQL Server got its initial implementation of a cost-based optimizer. Up to SQL Server 2000, the developer often had to deploy a steady stream of hints in SQL statements to combat the occasionally wilful plan choices made by the optimizer. However, with each successive release, the optimizer has evolved and improved in its decision-making. It is still prone to the occasional stumble when we tackle difficult problems, join large numbers of tables, perform complex aggregations, and so on, but for most of us, most of the time, the optimizer purrs along efficiently in the background. Adam, however, challenged further any assumption that the current optimizer is competent at providing the most efficient plans for our more complex analytical queries, and in particular of offering up correctly parallelized plans. He painted a picture of a present where complex analytical queries have become ever more prevalent; where disk IO is ever faster so that reads from disk come into buffer cache faster than ever; where the improving RAM-to-data ratio means that we have a better chance of finding our data in cache. Most importantly, we have more CPUs at our disposal than ever before. To get these queries to perform, we not only need to have the right indexes, but also to be able to split the data up into subsets and spread its processing evenly across all these available CPUs. Improvements such as support for ColumnStore indexes are taking things in the right direction, but, unfortunately, deficiencies in the current Optimizer mean that SQL Server is yet to be able to exploit properly all those extra CPUs. Adam’s contention was that the current optimizer uses essentially the same costing model for many of its core operations as it did back in the days of SQL Server 7, based on assumptions that are no longer valid. One example he gave was a "slow disk" bias that may have been valid back in 1997 but certainly is not on modern disk systems. Essentially, the optimizer assesses the relative cost of serial versus parallel plans based on the assumption that there is no IO cost benefit from parallelization, only CPU. It assumes that a single request will saturate the IO channel, and so a query would not run any faster if we parallelized IO because the disk system simply wouldn’t be able to handle the extra pressure. As such, the optimizer often decides that a serial plan is lower cost, often in cases where a parallel plan would improve performance dramatically. It was challenging and thought provoking stuff, as were his techniques for driving parallelism through query logic based on subsets of rows that define the "grain" of the query. I highly recommend you catch the session if you missed it. I’m interested to hear though, when and how often people feel the force of the optimizer’s shortcomings. Barring mistakes, such as stale statistics, how often do you feel the Optimizer fails to find the plan you think it should, and what are the most common causes? Is it fighting to induce it toward parallelism? Combating unexpected plans, arising from table partitioning? Something altogether more prosaic? Cheers, Tony.

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  • Job Search Engine Url Structure Issue [closed]

    - by Justin
    Possible Duplicate: What is the best stucture of SEO friendly URL? I am working on a job board, and i'm trying to figure out a good design for URL structure. Some things that I have found through research: 100 - 150 Chars long is ideal 3-5 words in your url, according to Matt Cutts Use .htaccess to force clean urls Do not duplicate data (important) Clean and precise, describing the content Use hyphens On the homepage, I try to detect the users location based on IP, but this isn't always accurate, and not always reliable. So until they put in their city/location, I can't always use this structure but this is potentially work-able. For Searching, a form post to a results page: domain.com/jobs/[city]/[search] ie: domain.com/jobs/toronto/sales manager/ OR domain.com/search/jobs/toronto/sales manager/ or do I remove the word JOBS and just use Search. I trying to keep good search terms in the URL, but also keep it clean and concise. Can someone give me some feedback and thoughts to 'why'...

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  • What is the name for landing pages that are one long page?

    - by blunders
    Really don't see them much anymore, but here's an example of what I mean: From comments: These are "high pressure" sales pages, design to overload the user with information, sell them on the belief that what they're buying is what they need, normally have a lot of testimonials, highlighted text, etc. The pages I'm talking about are not user friendly, they're aggressive sales pitches designed to target users wanting to belief the webpage they just landed on will solve there problems for an "affordable" price. Here's an example: www_landingpagecashmachine_com (remove the underscores, since I'm attempting to avoid linking to a site like that...) Bonus points: if you're able to tell me the name of the guy/company that popularized these types of pages; recall hearing about his company years ago, after he died in a crash while racing on a track with his Ferrari club on the west coast of the US. (Update: Appears Corey Rudl was the guy's name, and his company was called "The Internet Marketing Center." Even with that info, I've still been unable to find the name for these type of pages.)

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  • Reference Data Management

    - by rahulkamath
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} table.MsoTableColorfulListAccent2 {mso-style-name:"Colorful List - Accent 2"; mso-tstyle-rowband-size:1; mso-tstyle-colband-size:1; mso-style-priority:72; mso-style-unhide:no; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-tstyle-shading:#F8EDED; mso-tstyle-shading-themecolor:accent2; mso-tstyle-shading-themetint:25; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; color:black; mso-themecolor:text1;} table.MsoTableColorfulListAccent2FirstRow {mso-style-name:"Colorful List - Accent 2"; mso-table-condition:first-row; mso-style-priority:72; mso-style-unhide:no; mso-tstyle-shading:#9E3A38; mso-tstyle-shading-themecolor:accent2; mso-tstyle-shading-themeshade:204; mso-tstyle-border-bottom:1.5pt solid white; mso-tstyle-border-bottom-themecolor:background1; color:white; mso-themecolor:background1; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableColorfulListAccent2LastRow {mso-style-name:"Colorful List - Accent 2"; mso-table-condition:last-row; mso-style-priority:72; mso-style-unhide:no; mso-tstyle-shading:white; mso-tstyle-shading-themecolor:background1; mso-tstyle-border-top:1.5pt solid black; mso-tstyle-border-top-themecolor:text1; color:#9E3A38; mso-themecolor:accent2; mso-themeshade:204; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableColorfulListAccent2FirstCol {mso-style-name:"Colorful List - Accent 2"; mso-table-condition:first-column; mso-style-priority:72; mso-style-unhide:no; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableColorfulListAccent2LastCol {mso-style-name:"Colorful List - Accent 2"; mso-table-condition:last-column; mso-style-priority:72; mso-style-unhide:no; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableColorfulListAccent2OddColumn {mso-style-name:"Colorful List - Accent 2"; mso-table-condition:odd-column; mso-style-priority:72; mso-style-unhide:no; mso-tstyle-shading:#EFD3D2; mso-tstyle-shading-themecolor:accent2; mso-tstyle-shading-themetint:63; mso-tstyle-border-top:cell-none; mso-tstyle-border-left:cell-none; mso-tstyle-border-bottom:cell-none; mso-tstyle-border-right:cell-none; mso-tstyle-border-insideh:cell-none; mso-tstyle-border-insidev:cell-none;} table.MsoTableColorfulListAccent2OddRow {mso-style-name:"Colorful List - Accent 2"; mso-table-condition:odd-row; mso-style-priority:72; mso-style-unhide:no; mso-tstyle-shading:#F2DBDB; mso-tstyle-shading-themecolor:accent2; mso-tstyle-shading-themetint:51;} Reference Data Management Oracle Data Relationship Management (DRM) has always been extremely powerful as an Enterprise MDM solution that can help manage changes to master data in a way that influences enterprise structure, whether it be mastering chart of accounts to enable financial transformation, or revamping organization structures to drive business transformation and operational efficiencies, or mastering sales territories in light of rapid fire acquisitions that require frequent sales territory refinement, equitable distribution of leads and accounts to salespersons, and alignment of budget/forecast with results to optimize sales coverage. Increasingly, DRM is also being utilized by Oracle customers for reference data management, an emerging solution space that deserves some explanation. What is reference data? Reference data is a close cousin of master data. While master data may be more rapidly changing, requires consensus building across stakeholders and lends structure to business transactions, reference data is simpler, more slowly changing, but has semantic content that is used to categorize or group other information assets – including master data – and give them contextual value. The following table contains an illustrative list of examples of reference data by type. Reference data types may include types and codes, business taxonomies, complex relationships & cross-domain mappings or standards. Types & Codes Taxonomies Relationships / Mappings Standards Transaction Codes Industry Classification Categories and Codes, e.g., North America Industry Classification System (NAICS) Product / Segment; Product / Geo Calendars (e.g., Gregorian, Fiscal, Manufacturing, Retail, ISO8601) Lookup Tables (e.g., Gender, Marital Status, etc.) Product Categories City à State à Postal Codes Currency Codes (e.g., ISO) Status Codes Sales Territories (e.g., Geo, Industry Verticals, Named Accounts, Federal/State/Local/Defense) Customer / Market Segment; Business Unit / Channel Country Codes (e.g., ISO 3166, UN) Role Codes Market Segments Country Codes / Currency Codes / Financial Accounts Date/Time, Time Zones (e.g., ISO 8601) Domain Values Universal Standard Products and Services Classification (UNSPSC), eCl@ss International Classification of Diseases (ICD) e.g., ICD9 à IC10 mappings Tax Rates Why manage reference data? Reference data carries contextual value and meaning and therefore its use can drive business logic that helps execute a business process, create a desired application behavior or provide meaningful segmentation to analyze transaction data. Further, mapping reference data often requires human judgment. Sample Use Cases of Reference Data Management Healthcare: Diagnostic Codes The reference data challenges in the healthcare industry offer a case in point. Part of being HIPAA compliant requires medical practitioners to transition diagnosis codes from ICD-9 to ICD-10, a medical coding scheme used to classify diseases, signs and symptoms, causes, etc. The transition to ICD-10 has a significant impact on business processes, procedures, contracts, and IT systems. Since both code sets ICD-9 and ICD-10 offer diagnosis codes of very different levels of granularity, human judgment is required to map ICD-9 codes to ICD-10. The process requires collaboration and consensus building among stakeholders much in the same way as does master data management. Moreover, to build reports to understand utilization, frequency and quality of diagnoses, medical practitioners may need to “cross-walk” mappings -- either forward to ICD-10 or backwards to ICD-9 depending upon the reporting time horizon. Spend Management: Product, Service & Supplier Codes Similarly, as an enterprise looks to rationalize suppliers and leverage their spend, conforming supplier codes, as well as product and service codes requires supporting multiple classification schemes that may include industry standards (e.g., UNSPSC, eCl@ss) or enterprise taxonomies. Aberdeen Group estimates that 90% of companies rely on spreadsheets and manual reviews to aggregate, classify and analyze spend data, and that data management activities account for 12-15% of the sourcing cycle and consume 30-50% of a commodity manager’s time. Creating a common map across the extended enterprise to rationalize codes across procurement, accounts payable, general ledger, credit card, procurement card (P-card) as well as ACH and bank systems can cut sourcing costs, improve compliance, lower inventory stock, and free up talent to focus on value added tasks. Specialty Finance: Point of Sales Transaction Codes and Product Codes In the specialty finance industry, enterprises are confronted with usury laws – governed at the state and local level – that regulate financial product innovation as it relates to consumer loans, check cashing and pawn lending. To comply, it is important to demonstrate that transactions booked at the point of sale are posted against valid product codes that were on offer at the time of booking the sale. Since new products are being released at a steady stream, it is important to ensure timely and accurate mapping of point-of-sale transaction codes with the appropriate product and GL codes to comply with the changing regulations. Multi-National Companies: Industry Classification Schemes As companies grow and expand across geographies, a typical challenge they encounter with reference data represents reconciling various versions of industry classification schemes in use across nations. While the United States, Mexico and Canada conform to the North American Industry Classification System (NAICS) standard, European Union countries choose different variants of the NACE industry classification scheme. Multi-national companies must manage the individual national NACE schemes and reconcile the differences across countries. Enterprises must invest in a reference data change management application to address the challenge of distributing reference data changes to downstream applications and assess which applications were impacted by a given change.

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  • Value of Internationalization in the iPhone App store?

    - by hotpaw2
    I have several iOS/iPhone apps that have been continually selling in small amounts in over 2 dozen different countries, even though the app UIs and all the store descriptions are only in English. In a few countries where English is not the official or native language, a few apps are selling far better than is proportionate for those country's population size compared with the U.S. So why Internationalize apps? What kind of increase, if any, in sales might a typical app see if it is Internationalized into given local languages? Which major languages might be likely to see the greatest improvement in app sales or downloads due to a localized app description?

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  • Il PLM per l'industria Famaceutica

    - by Paolo Leveghi
    Di fronte ad una platea di rappresentanti dell'industria farmaceutica si è svolto Venerdi 9 Novembre a Roma un seminario dal titolo: "INNOVAZIONE TECNOLOGICA ED EFFICENZA OPERATIVA", che si poneva l'obiettivo di stimolare nei presenti la curiosità intorno ai temi del Project Management e del Product Lifecycle Management. Partendo dalla teoria, illustrata dal Prof. Corvaglia, ci si è poi addentrati nel pratico, con esempi e testimonianze di aziende italiane ed estere.Questi gli interventi: L'esperienza nella gestione di vita del prodotto  La nuova sfida del farmaco: rimanere “originali”  Paolo Prandini, Master Principal Sales Consultant, Oracle Italy Pharmaceutical Global Product Data ManagementJean-Pierre Merx | Sales Director Southern Europe, Oracle L'interazione è stata viva, testimoniata dalle tante domande sollevate durante gli interventi ed al proanzo che ha seguito i lavori. Se avete interesse a ricevere copia delle presentazioni, inviate una mail a paolo.leveghi-AT-oracle.com

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  • Rassegna stampa: JD Edwards e 01net.CIO

    - by Claudia Caramelli-Oracle
    Hai sete di notizie?01net.CIO dedica ampio spazio a Oracle JD Edwards Enterprise One. Ti segnaliamo due articoli con le interviste a Gianluca De Cristofaro, Sales Director Applications MSE Italy, e Paolo Borriello, Master Principal Sales Consultant, circa l'importanza e la forza di questa soluzione.26 Maggio02 Giugno Il 26 Giugno ti aspettiamo all'evento E' Ora di Jd Edwards! al Salone dei Tessuti a Milano e in diretta streaming dagli uffici Oracle di Roma. Per maggiori informazioni e iscrizione, collegati QUI. Stay connected! Se sei un utente twitter cerca #oraJDE per rimanere sempre informato.

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  • Thinking differently about BI delivery

    - by jamiet
    My day job involves implementing Business Intelligence (BI) solutions which, as I have said before, is simply about giving people the information they need to do their jobs. I’m always interested in learning about new ways of achieving that aim and that is my motivation for writing blog entries that are not concerned with SQL or SQL Server per se. Implementing BI systems usually involves hacking together a bunch third party products with some in-house “glue” and delivering information using some shiny, expensive web-based front-end tool; the list of vendors that supply such tools is big and ever-growing. No doubt these tools have their place and of late I have started to wonder whether they can be supplemented with different ways of delivering information. The problem I have with these separate web-based tools is exactly that – they are separate web-based tools. What’s the problem with that you might ask? I’ll explain! They force the information worker to go somewhere unfamiliar in order to get the information they need to do their jobs. Would it not be better if we could deliver information into the tools that those information workers are already using and not force them to go somewhere else? I look at the rise of blogging over recent years and I realise that what made them popular is that people can subscribe to RSS feeds and have information pushed to them in their tool of choice rather than them having to go and find the information for themselves in a tool that has been foisted upon them. Would it not be a good idea to adopt the principle of subscription for the benefit of delivering BI information as well? I think it would and in the rest of this blog entry I’ll outline such a scenario where the power of subscription could be used to enhance the delivery of information to information workers. Typical questions that information workers ask might be: What are my year-on-year sales figures? What was my footfall yesterday? How many widgets have I sold so far today? Each of those questions includes a time element and that shouldn’t surprise us, any BI system that I have worked on includes the dimension of time. Now, what do people use to view and organise their time-oriented information? Its not a trick question, they use a calendar and in the enterprise space more often than not that calendar is managed using Outlook. Given then that information workers are already looking at their calendar in Outlook anyway would it not make sense then to deliver information into that same calendar? Of course it would. Calendars are a great way of visualising information such as sales figures. Observe: Just in this single screenshot I have managed to convey a multitude of information. The information worker can see, at a glance, information about hourly/daily/weekly/monthly sales and, moreover, he/she is viewing that information right inside the tool that they use every day. There is no effort on the part of him/her, the information just appears hour after hour, day after day. Taking the idea further, each one of those calendar items could be a mini-dashboard in its own right. Double-clicking on an item could show a plethora of other information about that time slot such as breaking the sales down per region or year-over-year comparisons. Perhaps the title could employ a sparkline? Loads of possibilities. The point is that calendars are a completely natural way to visualise information; we should make more use of them! The real beauty of delivering information using calendars for us BI developers is that it should be so easy. In the case of Outlook we don’t need to write complicated VBA code that can go and manipulate a person’s calendar, simply publishing data in a format that Outlook can understand is sufficient and happily such formats already exist; iCalendar is the accepted format and the even more flexible xCalendar is hopefully on its way as well.   I’d like to make one last point and this one is with my SQL Server hat on. Reporting Services 2008 R2 introduced the ability to publish data as subscribable Atom feeds so it seems logical that it could also be a vehicle for delivering calendar feeds too. If you think this would be a good idea go and vote for it at Publish data as iCalendar feeds and please please please add some comments (especially if you vote it down). Work smarter, not harder! @Jamiet Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • What is a good design pattern / lib for iOS 5 to synchronize with a web service?

    - by Junto
    We are developing an iOS application that needs to synchronize with a remote server using web services. The existing web services have an "operations" style rather than REST (implemented in WCF but exposing JSON HTTP endpoints). We are unsure of how to structure the web services to best fit with iOS and would love some advice. We are also interested in how to manage the synchronization process within iOS. Without going into detailed specifics, the application allows the user to estimate repair costs at a remote site. These costs are broken down by room and item. If the user has an internet connection this data can be sent back to the server. Multiple photographs can be taken of each item, but they will be held in a separate queue, which sends when the connection is optimal (ideally wifi). Our backend application controls the unique ids for each room and item. Thus, each time we send these costs to the server, the server echoes the central database ids back, thus, that they can be synchronized in the mobile app. I have simplified this a little, since the operations contract is actually much larger, but I just want to illustrate the basic requirements without complicating matters. Firstly, the web service architecture: We currently have two operations: GetCosts and UpdateCosts. My assumption is that if we used a strict REST architecture we would need to break our single web service operations into multiple smaller services. This would make the services much more chatty and we would also have to guarantee a delivery order from the app. For example, we need to make sure that containing rooms are added before the item. Although this seems much more RESTful, our perception is that these extra calls are expensive connections (security checks, database calls, etc). Does the type of web api (operation over service focus) determine chunky vs chatty? Since this is mobile (3G), are we better handling lots of smaller messages, or a few large ones? Secondly, the iOS side. What is the current advice on how to manage data synchronization within the iOS (5) app itself. We need multiple queues and we need to guarantee delivery order in each queue (and technically, ordering between queues). The server needs to control unique ids and other properties and echo them back to the application. The application then needs to update an internal database and when re-updating, make sure the correct ids are available in the update message (essentially multiple inserts and updates in one call). Our backend has a ton of business logic operating on these cost estimates. We don't want any of this in the app itself. Currently the iOS app sends the cost data, and then the server echoes that data back with populated ids (and other data). The existing cost data is deleted and the echoed response data is added to the client database on the device. This is causing us problems, because any photos might not have been sent, but the original entity tree has been removed and replaced. Obviously updating the costs tree rather than replacing it would remove this problem, but I'm not sure if there are any nice xcode libraries out there to do such things. I welcome any advice you might have.

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  • WHERE x = @x OR @x IS NULL

    - by steveh99999
    Every SQL DBA and developer should read the blog of MVP Erland Sommarskog – but particularly  his article on dynamic search conditions in T-SQL. I’ve linked above to his SQL 2005 article but his 2008 version is also a must-read. I seem to regularly come across uses of the SQL in the title above… Erland’s article explains in detail why this is inefficient, but I came across a nice example recently… A stored procedure contained the following code :- WHERE @Name is null or [Name] like @Name as a nonclustered index exists on the Name column, you might assume this would be handled efficiently by SQL Server. However, I got the following output from SET STATISTICS IO Table 'xxxxx'. Scan count 15, logical reads 47760, physical reads 9, read-ahead reads 13872, lob logical reads 0, lob physical reads 0, lob read-ahead reads 0. Note the high number of logical reads… After a bit of investigation, we found that @Name could never actually be set to NULL in this particular example. ie the @x IS NULL was spurious… So, we changed the call to WHERE  [Name] like @Name Now, how much more efficient is this code ? Table 'xxxxx'. Scan count 3, logical reads 24, physical reads 0, read-ahead reads 0, lob logical reads 0, lob physical reads 0, lob read-ahead reads 0 A nice easy win in this case…… a full index scan has been replaced by a significantly more efficient index seek. I managed to recreate the same behaviour on Adventureworks – here’s a quick query to demonstrate :- USE adventureworks SET STATISTICS IO ON DECLARE @id INT = 51721 SELECT * FROM Sales.SalesOrderDetail WHERE @id IS NULL OR salesorderid = @id SELECT * FROM Sales.SalesOrderDetail WHERE salesorderid = @id Take a look at the STATISTICS IO output and compare the actual query plans used to prove the impact of  WHERE @id IS NULL. And just to follow some of Erland’s advice – here’s how you could get similar performance if it was possible that @id could actually sometimes contain NULL. DECLARE @sql NVARCHAR(4000), @parameterlist NVARCHAR(4000) DECLARE @id INT = 51721 – or change to NULL to prove query is functionally correct SET @sql = 'SELECT * FROM Sales.SalesOrderDetail WHERE 1 = 1' IF @id IS NOT NULL SET @sql = @sql + ' AND salesorderid = @id' IF @id IS NULL SET @sql = @sql + ' AND salesorderid IS NULL' SET @parameterlist = '@id INT' EXEC sp_executesql @sql, @parameterlist,@id Sometimes I think we focus too much on hardware and SQL Server configuration – when really the answer is focus on writing efficient SQL.

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  • What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12

    - by Richard Lefebvre
    There is plenty to SEE for CRM during OpenWorld in San Francisco, September 30 - October 4! Here are some of the sessions in the CRM Track that you might want to consider attending for products you currently own or might consider for the future. I think you'll agree, there is quite a bit of investment going on across Oracle CRM. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM - 12:45 PM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM - 4:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM - 11:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM - 1:15PM. The world’s most complete CRM solution, Oracle’s Siebel CRM helps organizations differentiate their businesses. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15 AM - 12:15 PM. Social is changing the customer experience! Come find out how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle’s social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Oracle CRM On Demand Strategy and Roadmap (CON9727) - Oct 1, 10:45AM - 11:45AM. Oracle CRM On Demand is a powerful cloud-based customer relationship management solution. Come to this session to learn directly from Oracle experts about future product plans and hear how Oracle is committed to accelerating the pace of innovation and value to its customers. Knowledge Management Roadmap and Strategy (CON9776) - Oct 1, 12:15PM - 1:15PM. Learn how to harness the knowledge created as a natural byproduct of day-to-day interactions to lower costs and improve customer experience by delivering the right answer at the right time across channels. This session includes an overview of Oracle’s product roadmap and vision for knowledge management for both the Oracle RightNow and Oracle Knowledge (formerly InQuira) product families. Oracle Policy Automation Roadmap: Supercharging the Customer Experience (CON9655) - Oct 1, 12:15PM - 1:15PM. Oracle Policy Automation delivers rapid customer value by streamlining the capture, analysis, and deployment of policies across every facet of the customer experience. This session discusses recent Oracle Policy Automation enhancements for policy analytics; the latest Oracle Policy Automation Connector for Siebel; and planned new capabilities, including availability with the Oracle RightNow product line. There is much more, so stay tuned for more highlights or check out the Content Catalog and search for your areas of interest. 

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  • Enable Configurator for Return Orders

    - by ChristineS-Oracle
    With release 12.2.4 for non-referenced RMAs, Order Management will allow you to configure the model from Sales Order / Quick Sales Order windows. This is only allowable when profile  OM: Enable Configuration UI for RMA is set to Yes.  All selected options must be returnable, as well as all included items. Order Management explodes included items and creates options and option classes in a way similar to outbound orders. The application creates all selected components with same line number but different option/component number.  Additionally, the application does not allow re-configuration and/or deletion of any line if any line in the same configuration is received, fulfilled, closed, cancelled, or split. For additional information refer to the Oracle Order Management Release Notes for Release 12.2.4 (Doc ID 1906521.1).

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  • JOB OF THE WEEK

    - by Tim Koekkoek
    ERP Pre-Sales Consultant - Malaga The job as a ERP Pre-Sales consultant is challenging and diverse and you will be working in a multinational environment in our EMEA Presales Centre in the vibrant city of Malaga. Frequent possibilities to support opportunities in various industries and countries will give you an excellent insight into customer business needs and market trends. You will support the ERP Presales organisation for the Benelux, Germany, UK and Spain (depending on your language) and be trained in the Oracle ERP product portfolio as well as the Presales role. If you are interested in this position, read more here! For all of our other vacancies and internships, please visit https://campus.oracle.com.

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  • Oracle - Xsigo Webcasts coming soon

    - by Cinzia Mascanzoni
    Join us as we provide insight into the overall Oracle-Xsigo product strategy and primary sales plays. We will also discuss sales benefits available through Oracle’s partner program, as well as next steps to get partners ready to resell through OPN. Please make note of our webcasts: November 13 at 3 pm GMT - 4 pm CET  - Xsigo Systems VAD Update Webcast: Understanding the Xsigo Channel Model & Product Strategies . Register here. November 15 at 3 pm GMT - 4 pm CET - Xsigo Systems OPN Partner Update Webcast: Get Ready to Sell Xsigo Systems Products with Oracle. Register here.

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  • Is there any way to get faster app reviews?

    - by David
    I am trying to build a business around an iPhone app. The app will be our main sales channel, and being able to adapt the sales channel faster than the 9-10 days delay cause by the app review times is crucial. Therefore, I was wondering whether there is anything I can do to improve the speed of reviews. I am thinking that the publishers of Angry Birds, surely would not have to wait in line for reviews on the same terms as some obscure free app. So what can I do? Some things I am considering: Would Apple prioritize apps that they earn money on? Could I in some way pay Apple directly? I already know of the possibility of requesting an expedite review, but it seems like one can get punished for supplying a non-technical reason.

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  • Not Just What You Sell but Really How You Sell?

    - by divya.malik
    Sales 2.0 is changing the way customers get influenced and buy the products that they want to purchase. Engaging and listening to your customers and market  regularly is necessary, since they are engaging with other customers like themselves all the time, and online. Creating a consistent customer experience for your customers, across channels is more critical than ever. 2.0 and Social media as a channel need to become a part of your inbound and outbound sales strategy. Oracle has been investing in new capabilities to address the needs of this changing marketplace. Listen to  Mark Woollen, VP of CRM at Oracle discuss these new innovations that are changing the way companies and customer interact today, and the new strategies that will give you the lead in the marketplace. Here is an excerpt from his presentation (, which was featured on SellingPower.com.

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  • Architecture for dashbaord showing aggregated stats

    - by soulnafein
    I'm trying to find the best architecture for an application that shows a dashboard with aggregated stats that come from another one (e.g. number of sales in the last 12 months, current sales this month, a fairly complex score, performance of users over last 30 days, etc.) There is a fair bit of business logic that lives in Application 1 but the aggregated data gets saved in Application 2 (dashboard). What's the best way to create the aggregate data? 1) Pull data directly from Application 1 database and duplicate business logic for score calculation etc. 2) Push data from Application 1 to Application 2 somehow 3) Aggregate data in Application 1 on the fly and provide and api for Application 2 4) Other (probably) Please suggest solutions, Thanks.

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  • Leviton Manufacturing Upgrades to Oracle E-Business Suite Release 12.1

    Leviton Manufacturing is a global manufacturer of electrical wiring devices, data center connectivity solutions, and lighting energy mgmt systems. It's portfolio consists of more than 25,000 devices and systems used in homes, business, and industry. Leviton upgraded to the latest version of Oracle E-Business Suite Release 12.1 to support its service business with change management, purchasing, accounts payable, and an internal IT help desk. They consolidated seven Web sites that are used to host individually onto iStore. In addition, they run a site, using the Oracle E-Business Suite configurator, pricing and quoting for their sales agents to do configuration work. This site can now generate a complete sales proposal using Oracle functionality.

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  • Spotlight on an office - Nairobi, Kenya

    - by Maria Sandu
    Hi everyone, my name is Joash Mitei. I am a graduate Intern at Oracle Systems Kenya and I will briefly take you through our offices and the working environment here in Nairobi, Kenya. I’ve been with Oracle since February 2012 and I’m responsible for Applications Pre-sales focusing on Oracle EPM and E-Business Suite. My background is Finance and Accounting therefore joining Oracle was almost a totally a different ball game but the transition has been smooth. The Oracle offices here are located on the second floor of Mebank Towers. We moved to the 2nd floor just three months ago from the 5th floor mainly because of the growing workforce. We are covering the whole Eastern Africa region hence diversity in culture is evident. This is a plus since you get to interact with people of very different backgrounds, cultures and ways of thinking. The building itself is on the outskirts of the CBD hence free from the hustle and bustle of the town. The office is split into different sections; there is a main working area which has an open desk design that fosters interaction between colleagues, there are 4 conference rooms for meetings and presentations, there are 3 quiet rooms for a little privacy when needed and there is a dining area for meals and ‘hanging out’. The working environment is world-class, to say the least. The employees are very professional, quite smart and needless to say, very busy. There are 4 interns covering sales and pre-sales in both Tech and Apps. As an intern you get support from your supervisor but you are required to show initiative yourself and thus the need to be very pro-active and inquisitive. The local management is well structured and communicative to ensure effectiveness and efficiency in the office. Apart from the daily work, we usually have events to boost staff morale such as ‘TGIF hang -out’, football matches against each other or versus other companies, and team building retreats. All these are monumental in fostering the RED POTENTIAL. We also do numerous CSR activities in the local communities . Well, that’s the Kenyan office for you. Glad to be your tour guide. Have a superb day!

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  • Is How the Company Makes Its Money One of The Most Important Determining Factors in their work environment, culture, etc

    - by programmx10
    This is a viewpoint I've started to realize recently about some companies that I have worked for. They had their own software product that they developed in-house but most of the focus was on building an in-person sales team to push their product to businesses throughout the country. I figure that companies that are exclusively "online", meaning that their revenue source comes from online transactions where there is no "face" of the company to the customer would have a different work culture. Just curious if anyone has worked for both types of companies and notices a difference. I myself am hoping to get more into contract programming and figure that companies that don't have to employ a sales-force and things like that would be more focused on technology and maybe even willing to be flexible on partial telecommute, etc

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