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• How-to hide the close icon for task flows opened in dialogs

  - by frank.nimphius

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} ADF bounded task flows can be opened in an external dialog and return values to the calling application as documented in chapter 19 of Oracle Fusion Middleware Fusion Developer's Guide for Oracle Application Development Framework11g: http://download.oracle.com/docs/cd/E15523_01/web.1111/b31974/taskflows_dialogs.htm#BABBAFJB Setting the task flow call activity property Run as Dialog to true and the Display Type property to inline-popup opens the bounded task flow in an inline popup. To launch the dialog, a command item is used that references the control flow case to the task flow call activity <af:commandButton text="Lookup" id="cb6"         windowEmbedStyle="inlineDocument" useWindow="true"         windowHeight="300" windowWidth="300"         action="lookup" partialSubmit="true"/> By default, the dialog that contains the task flow has a close icon defined that if pressed closes the dialog and returns to the calling page. However, no event is sent to the calling page to handle the close case. To avoid users closing the dialog without the calling application to be notified in a return listener, the close icon shown in the opened dialog can be hidden using ADF Faces skinning. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} The following skin selector hides the close icon in the dialog af|panelWindow::close-icon-style{ display:none; } To learn about skinning, see chapter 20 of Oracle Fusion Middleware Web User Interface Developer's Guide for Oracle Application Development Framework http://download.oracle.com/docs/cd/E15523_01/web.1111/b31973/af_skin.htm#BAJFEFCJ However, the skin selector that is shown above hides the close icon from all af:panelWindow usages, which may not be intended. To only hide the close icon from dialogs opened by a bounded task flow call activity, the ADF Faces component styleClass property can be used. The af:panelWindow component shown below has a "withCloseWindow" style class property name defined. This name is referenced in the following skin selector, ensuring that the close icon is displayed af|panelWindow.withCloseIcon::close-icon-style{ display:block; } In summary, to hide the close icon shown for bounded task flows that are launched in inline popup dialogs, the default display behavior of the close icon of the af:panelWindow needs to be reversed. Instead to always display the close icon, the close icon is always hidden, using the first skin selector. To show the disclosed icon in other usages of the af:panelWindow component, the component is flagged with a styleClass property value as shown below <af:popup id="p1">   <af:panelWindow id="pw1" contentWidth="300" contentHeight="300"                                 styleClass="withCloseIcon"/> </af:popup> The "withCloseIcon" value is referenced in the second skin definition af|panelWindow.withCloseIcon::close-icon-style{ display:block; } The complete entry of the skin CSS file looks as shown below: af|panelWindow::close-icon-style{ display:none; } af|panelWindow.withCloseIcon::close-icon-style{ display:block; }

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• Short Season, Long Models - Dealing with Seasonality

  - by Michel Adar

  Accounting for seasonality presents a challenge for the accurate prediction of events. Examples of seasonality include: ·         Boxed cosmetics sets are more popular during Christmas. They sell at other times of the year, but they rise higher than other products during the holiday season. ·         Interest in a promotion rises around the time advertising on TV airs ·         Interest in the Sports section of a newspaper rises when there is a big football match There are several ways of dealing with seasonality in predictions. Time Windows If the length of the model time windows is short enough relative to the seasonality effect, then the models will see only seasonal data, and therefore will be accurate in their predictions. For example, a model with a weekly time window may be quick enough to adapt during the holiday season. In order for time windows to be useful in dealing with seasonality it is necessary that: The time window is significantly shorter than the season changes There is enough volume of data in the short time windows to produce an accurate model An additional issue to consider is that sometimes the season may have an abrupt end, for example the day after Christmas. Input Data If available, it is possible to include the seasonality effect in the input data for the model. For example the customer record may include a list of all the promotions advertised in the area of residence. A model with these inputs will have to learn the effect of the input. It is possible to learn it specific to the promotion – and by the way learn about inter-promotion cross feeding – by leaving the list of ads as it is; or it is possible to learn the general effect by having a flag that indicates if the promotion is being advertised. For inputs to properly represent the effect in the model it is necessary that: The model sees enough events with the input present. For example, by virtue of the model lifetime (or time window) being long enough to see several “seasons” or by having enough volume for the model to learn seasonality quickly. Proportional Frequency If we create a model that ignores seasonality it is possible to use that model to predict how the specific person likelihood differs from average. If we have a divergence from average then we can transfer that divergence proportionally to the observed frequency at the time of the prediction. Definitions: Ft = trailing average frequency of the event at time “t”. The average is done over a suitable period of to achieve a statistical significant estimate. F = average frequency as seen by the model. L = likelihood predicted by the model for a specific person Lt = predicted likelihood proportionally scaled for time “t”. If the model is good at predicting deviation from average, and this holds over the interesting range of seasons, then we can estimate Lt as: Lt = L * (Ft / F) Considering that: L = (L – F) + F Substituting we get: Lt = [(L – F) + F] * (Ft / F) Which simplifies to: (i)                  Lt = (L – F) * (Ft / F)  +  Ft This latest expression can be understood as “The adjusted likelihood at time t is the average likelihood at time t plus the effect from the model, which is calculated as the difference from average time the proportion of frequencies”. The formula above assumes a linear translation of the proportion. It is possible to generalize the formula using a factor which we will call “a” as follows: (ii)                Lt = (L – F) * (Ft / F) * a  +  Ft It is also possible to use a formula that does not scale the difference, like: (iii)               Lt = (L – F) * a  +  Ft While these formulas seem reasonable, they should be taken as hypothesis to be proven with empirical data. A theoretical analysis provides the following insights: The Cumulative Gains Chart (lift) should stay the same, as at any given time the order of the likelihood for different customers is preserved If F is equal to Ft then the formula reverts to “L” If (Ft = 0) then Lt in (i) and (ii) is 0 It is possible for Lt to be above 1. If it is desired to avoid going over 1, for relatively high base frequencies it is possible to use a relative interpretation of the multiplicative factor. For example, if we say that Y is twice as likely as X, then we can interpret this sentence as: If X is 3%, then Y is 6% If X is 11%, then Y is 22% If X is 70%, then Y is 85% - in this case we interpret “twice as likely” as “half as likely to not happen” Applying this reasoning to (i) for example we would get: If (L < F) or (Ft < (1 / ((L/F) + 1)) Then  Lt = L * (Ft / F) Else Lt = 1 – (F / L) + (Ft * F / L)  

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• My Red Gate Experience

  - by Colin Rothwell

  I’m Colin, and I’ve been an intern working with Mike in publishing on Simple-Talk and SQLServerCentral for the past ten weeks. I’ve mostly been working “behind the scenes”, making improvements to the spam filtering, along with various other small tweaks. When I arrived at Red Gate, one of the first things Mike asked me was what I wanted to get out of the internship. It wasn’t a question I’d given a great deal of thought to, but my immediate response was the same as almost anybody: to support my growing family. Well, ok, not quite that, but money was certainly a motivator, along with simply making sure that I didn’t get bored over the summer. Three months is a long time to fill, and many of my friends end up getting bored, or worse, knitting obsessively. With the arrogance which seems fairly common among Cambridge people, I wasn’t expecting to really learn much here! In my mind, the part of the year where I am at Uni is the part where I learn things, whilst Red Gate would be an opportunity to apply what I’d learnt. Thankfully, the opposite is true: I’ve learnt a lot during my time here, and there has been a definite positive impact on the way I write code. The first thing I’ve really learnt is that test-driven development is, in general, a sensible way of working. Before coming, I didn’t really get it: how could you test something you hadn’t yet written? It didn’t make sense! My problem was seeing a test as having to test all the behaviour of a given function. Writing tests which test the bare minimum possible and building them up is a really good way of crystallising the direction the code needs to grow in, and ensures you never attempt to write too much code at time. One really good experience of this was early on in my internship when Mike and I were working on the query used to list active authors: I’d written something which I thought would do the trick, but by starting again using TDD we grew something which revealed that there were several subtle mistakes in the query I’d written. I’ve also been awakened to the value of pair programming. Whilst I could sort of see the point before coming, I also thought that it was impossible that two people would ever get more done at the same computer than if they were working separately. I still think that this is true for projects with pieces that developers can easily work on independently, and with developers who both know the codebase, but I’ve found that pair programming can be really good for learning a code base, and for building up small projects to the point where you can start working on separate components, as well as solving particularly difficult problems. Later on in my internship, for my down tools week project, I was working on adding Python support to Glimpse. Another intern and I we pair programmed the entire project, using ping pong pair programming as much as possible. One bonus that this brought which I wasn’t expecting was that I found myself less prone to distraction: with someone else peering over my shoulder, I didn’t have the ever-present temptation to open gmail, or facebook, or yammer, or twitter, or hacker news, or reddit, and so on, and so forth. I’m quite proud of this project: I think it’s some of the best code I’ve written. I’ve also been really won over to the value of descriptive variables names. In my pre-Red Gate life, as a lone-ranger style cowboy programmer, I’d developed a tendency towards laziness in variable names, sometimes abbreviating or, worse, using acronyms. I’ve swiftly realised that this is a bad idea when working with a team: saving a few key strokes is inevitably not worth it when it comes to reading code again in the future. Longer names also mean you can do away with a majority of comments. I appreciate that if you’ve come up with an O(n*log n) algorithm for something which seemed O(n^2), you probably want to explain how it works, but explaining what a variable name means is a big no no: it’s so very easy to change the behaviour of the code, whilst forgetting about the comments. Whilst at Red Gate, I took the opportunity to attend a code retreat, which really helped me to solidify all the things I’d learnt. To be completely free of any existing code base really lets you focus on best practises and think about how you write code. If you get a chance to go on a similar event, I’d highly recommend it! Cycling to Red Gate, I’ve also become much better at fitting inner tubes: if you’re struggling to get the tube out, or re-fit the tire, letting a bit of air out usually helps. I’ve also become quite a bit better at foosball and will miss having a foosball table! I’d like to finish off by saying thank you to everyone at Red Gate for having me. I’ve really enjoyed working with, and learning from, the team that brings you this web site. If you meet any of them, buy them a drink!

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• Configuring Application/User Settings in WPF the easy way.

  - by mbcrump

  In this tutorial, we are going to configure the application/user settings in a WPF application the easy way. Most example that I’ve seen on the net involve the ConfigurationManager class and involve creating your own XML file from scratch. I am going to show you a easier way to do it. (in my humble opinion) First, the definitions: User Setting – is designed to be something specific to the user. For example, one user may have a requirement to see certain stocks, news articles or local weather. This can be set at run-time. Application Setting – is designed to store information such as a database connection string. These settings are read-only at run-time. 1) Lets create a new WPF Project and play with a few settings. Once you are inside VS, then paste the following code snippet inside the <Grid> tags. <Grid> <TextBox Height="23" HorizontalAlignment="Left" Margin="12,11,0,0" Name="textBox1" VerticalAlignment="Top" Width="285" Grid.ColumnSpan="2" /> <Button Content="Set Title" Name="button2" Click="button2_Click" Margin="108,40,96,114" /> <TextBlock Height="23" Name="textBlock1" Text="TextBlock" VerticalAlignment="Bottom" Width="377" /> </Grid> Basically, its just a Textbox, Button and TextBlock. The main Window should look like the following:   2) Now we are going to setup our Configuration Settings. Look in the Solution Explorer and double click on the Settings.settings file. Make sure that your settings file looks just like mine included below:   What just happened was the designer created an XML file and created the Settings.Designer.cs file which looks like this: //------------------------------------------------------------------------------ // <auto-generated> // This code was generated by a tool. // Runtime Version:4.0.30319.1 // // Changes to this file may cause incorrect behavior and will be lost if // the code is regenerated. // </auto-generated> //------------------------------------------------------------------------------ namespace WPFExam.Properties { [global::System.Runtime.CompilerServices.CompilerGeneratedAttribute()] [global::System.CodeDom.Compiler.GeneratedCodeAttribute("Microsoft.VisualStudio.Editors.SettingsDesigner.SettingsSingleFileGenerator", "10.0.0.0")] internal sealed partial class Settings : global::System.Configuration.ApplicationSettingsBase { private static Settings defaultInstance = ((Settings)(global::System.Configuration.ApplicationSettingsBase.Synchronized(new Settings()))); public static Settings Default { get { return defaultInstance; } } [global::System.Configuration.UserScopedSettingAttribute()] [global::System.Diagnostics.DebuggerNonUserCodeAttribute()] [global::System.Configuration.DefaultSettingValueAttribute("ApplicationName")] public string ApplicationName { get { return ((string)(this["ApplicationName"])); } set { this["ApplicationName"] = value; } } [global::System.Configuration.ApplicationScopedSettingAttribute()] [global::System.Diagnostics.DebuggerNonUserCodeAttribute()] [global::System.Configuration.DefaultSettingValueAttribute("SQL_SRV342")] public string DatabaseServerName { get { return ((string)(this["DatabaseServerName"])); } } } } The XML File is named app.config and looks like this: <?xml version="1.0" encoding="utf-8" ?> <configuration> <configSections> <sectionGroup name="userSettings" type="System.Configuration.UserSettingsGroup, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" > <section name="WPFExam.Properties.Settings" type="System.Configuration.ClientSettingsSection, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" allowExeDefinition="MachineToLocalUser" requirePermission="false" /> </sectionGroup> <sectionGroup name="applicationSettings" type="System.Configuration.ApplicationSettingsGroup, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" > <section name="WPFExam.Properties.Settings" type="System.Configuration.ClientSettingsSection, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" requirePermission="false" /> </sectionGroup> </configSections> <userSettings> <WPFExam.Properties.Settings> <setting name="ApplicationName" serializeAs="String"> <value>ApplicationName</value> </setting> </WPFExam.Properties.Settings> </userSettings> <applicationSettings> <WPFExam.Properties.Settings> <setting name="DatabaseServerName" serializeAs="String"> <value>SQL_SRV342</value> </setting> </WPFExam.Properties.Settings> </applicationSettings> </configuration> 3) The only left now is the code behind the button. Double click the button and replace the MainWindow() method with the following code snippet. public MainWindow() { InitializeComponent(); this.Title = Properties.Settings.Default.ApplicationName; textBox1.Text = Properties.Settings.Default.ApplicationName; textBlock1.Text = Properties.Settings.Default.DatabaseServerName; } private void button2_Click(object sender, RoutedEventArgs e) { Properties.Settings.Default.ApplicationName = textBox1.Text.ToString(); Properties.Settings.Default.Save(); } Run the application and type something in the textbox and hit the Set Title button. Now, restart the application and you should see the text that you entered earlier.   If you look at the button2 click event, you will see that it was actually 2 lines of codes to save to the configuration file. I hope this helps, for more information consult MSDN.

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• Trying to implement fling events on an object

  - by Adam Short

  I have a game object, well a bitmap, which I'd like to "fling". I'm struggling to get it to fling ontouchlistener due to it being a bitmap and not sure how to proceed and I'm struggling to find the resources to help. Here's my code so far: https://github.com/addrum/Shapes GameActivity class: package com.main.shapes; import android.app.Activity; import android.content.Context; import android.graphics.Bitmap; import android.graphics.BitmapFactory; import android.graphics.Canvas; import android.os.Bundle; import android.view.GestureDetector; import android.view.MotionEvent; import android.view.SurfaceHolder; import android.view.SurfaceView; import android.view.View.OnTouchListener; import android.view.Window; public class GameActivity extends Activity { private GestureDetector gestureDetector; View view; Bitmap ball; float x, y; @Override protected void onCreate(Bundle savedInstanceState) { super.onCreate(savedInstanceState); //Remove title bar this.requestWindowFeature(Window.FEATURE_NO_TITLE); view = new View(this); ball = BitmapFactory.decodeResource(getResources(), R.drawable.ball); gestureDetector = new GestureDetector(this, new GestureListener()); x = 0; y = 0; setContentView(view); ball.setOnTouchListener(new OnTouchListener() { @Override public boolean onTouch(android.view.View v, MotionEvent event) { // TODO Auto-generated method stub return false; } }); } @Override protected void onPause() { super.onPause(); view.pause(); } @Override protected void onResume() { super.onResume(); view.resume(); } public class View extends SurfaceView implements Runnable { Thread thread = null; SurfaceHolder holder; boolean canRun = false; public View(Context context) { super(context); holder = getHolder(); } public void run() { while (canRun) { if (!holder.getSurface().isValid()) { continue; } Canvas c = holder.lockCanvas(); c.drawARGB(255, 255, 255, 255); c.drawBitmap(ball, x - (ball.getWidth() / 2), y - (ball.getHeight() / 2), null); holder.unlockCanvasAndPost(c); } } public void pause() { canRun = false; while (true) { try { thread.join(); } catch (InterruptedException e) { e.printStackTrace(); } break; } thread = null; } public void resume() { canRun = true; thread = new Thread(this); thread.start(); } } } GestureListener class: package com.main.shapes; import android.view.GestureDetector.SimpleOnGestureListener; import android.view.MotionEvent; public class GestureListener extends SimpleOnGestureListener { private static final int SWIPE_MIN_DISTANCE = 120; private static final int SWIPE_THRESHOLD_VELOCITY = 200; @Override public boolean onFling(MotionEvent e1, MotionEvent e2, float velocityX, float velocityY) { if (e1.getX() - e2.getX() > SWIPE_MIN_DISTANCE && Math.abs(velocityX) > SWIPE_THRESHOLD_VELOCITY) { //From Right to Left return true; } else if (e2.getX() - e1.getX() > SWIPE_MIN_DISTANCE && Math.abs(velocityX) > SWIPE_THRESHOLD_VELOCITY) { //From Left to Right return true; } if (e1.getY() - e2.getY() > SWIPE_MIN_DISTANCE && Math.abs(velocityY) > SWIPE_THRESHOLD_VELOCITY) { //From Bottom to Top return true; } else if (e2.getY() - e1.getY() > SWIPE_MIN_DISTANCE && Math.abs(velocityY) > SWIPE_THRESHOLD_VELOCITY) { //From Top to Bottom return true; } return false; } @Override public boolean onDown(MotionEvent e) { //always return true since all gestures always begin with onDown and<br> //if this returns false, the framework won't try to pick up onFling for example. return true; } }

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• Oracle GoldenGate 12c - Leading Enterprise Replication

  - by Doug Reid

  Oracle GoldenGate 12c released  on October 17th and includes several new cutting edge features that firmly establishes GoldenGate's leader position in the data replication space.   In fact, this release more than doubles the performance of data delivery, supports Oracle's new multitenant database feature,  it's more secure, has more options for high availability, and has made great strides to simplify the configuration and deployment of the product.     Read through the press release if you haven't already and do not miss the quote from Cern's Eva Dafonte Perez, regarding Oracle GoldenGate 12c "….performs five times faster compared to previous GoldenGate versions and simplifies the management of a multi-tier environment" There are a variety of new and improved features in the Oracle GoldenGate 12c.  Here are the highlights: Optimized for Oracle Database 12c -  GoldenGate 12c is custom tailored to the unique capabilities of Oracle database 12c and out of the box GoldenGate 12c supports multitenant (pluggable database (PDB)) and non-consolidated deployments of Oracle Database 12c.   The naming convention used by database 12c is now in three parts (PDB-name, schema-name, and object name).  We have made changes to the GoldenGate capture process to support the new naming convention and streamlined the whole process so a single GoldenGate capture process is being used at the container level rather than at each individual PDB.  By having the capture process at the container level resource usage and the number of processes are reduced. To view a conceptual architecture diagram click here. Integrated Delivery for the Oracle Database - Leveraging a lightweight streaming API built exclusively for Oracle GoldenGate 12c, this process distributes load, auto tunes the degree of parallelism, scales better, and delivers blinding rates of changed data delivery to the Oracle database.  One of the goals for Oracle GoldenGate 12c was to reduce IT costs by simplifying the configuration and reduce the time to manage complex infrastructures.  In previous versions of Oracle GoldenGate, customers would split transaction loads by grouping tables into multiple different delivery processes (click here to view the previous method). Each delivery process executed independently and without any interaction or knowledge of other delivery processes.  This setup was complicated to configure and time consuming as the developer needed in-depth knowledge of the source and target schemas and the transaction profile. With GoldenGate 12c and Integrated Delivery we have made it easier to configure and faster to deploy.  To view a conceptual architecture diagram of integrated delivery click here Coordinated Delivery for Non-Oracle Databases - Coordinated Delivery orchestrates high-speed apply processes and simplifies the configuration of GoldenGate for non-Oracle targets. In Oracle GoldenGate 12c a single delivery process is used with multiple threads (click here) and key events, such as primary key updates, event markers, DDL, etc, are coordinated between the various threads to insure that the transactions are applied in the same sequence as they were captured, all while delivery improved performance.  Replication Between On-Premises and Cloud-Based systems. - The trend for business to utilize both on-premises and cloud-based systems is rising and businesses need to replicate data back and forth.   GoldenGate 12c can be configured in a variety of ways to provide real-time replication when unrestricted or restricted (limited ports or HTTP tunneling) networks are between on-premises and cloud-based systems.    Expanded Heterogeneity - It wouldn't be a GoldenGate release without new and improved platform support.   Release 1 includes support for MySQL 5.6 and Sybase 15.7.   Upcoming in the next release GoldenGate, support will be expanded for MS SQL Server, DB2, and Teradata. Tighter Security - Oracle GoldenGate 12c is integrated with the Oracle wallet to shield usernames and passwords using strong encryption and aliases.   Customers accustomed to using the Oracle Wallet with other Oracle products will instantly be familiar with how to use this great new feature Expanded Oracle Application and Technology Support -   GoldenGate can be used along with Oracle Coherence to enable real-time changed data feeds to the Coherence cache using Toplink and the Oracle GoldenGate JMS adapter.     Plus,  Oracle Advanced Customer Services (ACS) now offers a low downtime E-Business Suite platform and database migrations using GoldenGate as the enabling technology.  Keep tuned for more blogs on the new features and the upcoming launch webcast where we will go into these new features in more detail.   In the mean time make sure to read through our white paper "Oracle GoldenGate 12c Release 1 New Features Overview"

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• Oracle CRM On Demand Release 24 is Generally Available

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 We are pleased to announce that Oracle CRM On Demand Release 24 is Generally Available as of October 25, 2013 Get smarter, more productive and the best value with Oracle CRM On Demand Release 24. Oracle CRM On Demand continues to be the most complete Software-as-a-Service (SaaS) CRM solution available. Now, with Release 24, organizations of all types and sizes benefit from actionable insight anywhere, anytime, as well as key enhancements in mobility, embedded social, analytics, integration and extensibility, and ease of use.Next Generation Mobile and Desktop Solutions : Oracle CRM On Demand Release 24 offers a complete set of mobile and desktop solutions that improve productivity by enabling reps to access and update information anywhere, anytime. Capabilities include: Oracle CRM On Demand Disconnected Mobile Sales (DMS) – A disconnected native iPad solution, DMS has been further streamlined mobile sales process by adding Structured Product Messaging to record brand specific call objectives, enhancements in HTML5 eDetailing including message response tracking and improvements in administration and configuration such as more field management options for read only fields, role management and enhanced logging. Oracle CRM On Demand Connected Mobile Sales. This add-on mobile service provides a configurable mobile solution on iOS, BlackBerry and now Android devices. You can access data from CRM On Demand in real time with a rich, native user experience, that is comfortable and familiar to current iOS, BlackBerry and Android users. New features also include Single Sign On to enhance security for mobile users.  Oracle CRM On Demand Desktop: This application centralizes essential CRM information in the familiar Microsoft Outlook environment,increasing user adoption and decreasing training costs. Users can manage CRM data while disconnected, then synchronize bi-directionally when they are back on the network. New in Oracle CRM On Demand Desktop Version 3 is the ability to synchronize by Books of Business, and improved Online Lookup. Mobile Browser Support: The following mobile device browsers are now supported: Apple iPhone, Apple iPad, Windows 8 Tablets, and Google Android. Leverage the Social Enterprise Engaging customers via social channels is rapidly becoming a significant key to enhanced customer experience as it provides proactive customer service, targeted messaging and greater intimacy throughout the entire customer lifecycle. Listening to customers on the social channels can identify a customers’ sphere of influence and the real value they bring to their organization, or the impact they can have on the opportunity. Servicing the customer’s need is the first step towards loyalty to a brand, integrating with social channels allows us to maximize brand affinity and virally expand customer engagements thus increasing revenue. Oracle CRM On Demand is leveraging the Social Enterprise through its integration with Oracle’s Social Relationship Management (SRM) product suite by providing out-of-the-box integration with Social Engagement and Monitoring (SEM), Social Marketing (SM) and Oracle Social Network (OSN). With Oracle CRM On Demand Release 24, users are able to create a service request from a social post via SEM and have leads entered on a SM lead form automatically entered into Oracle CRM On Demand along with the campaign, streamlining the lead qualification process. Get Smarter with Actionable Insight The difference between making good decisions and great decisions depends heavily upon the quality, structure, and availability of information at hand. Oracle CRM On Demand Release 24 expands upon its industry-leading analytics capabilities to provide greater business insight than ever before. New capabilities include flexible permissions on analytics reports folders, allowing for read only access to reports, and additional field and object coverage. Get More Productive with Powerful Tools Oracle CRM On Demand Release 24 introduces a new set of powerful capabilities designed to maximize productivity. A significant new feature for customizing Oracle CRM On Demand is a JavaScript API. The JS API allows customers to add new buttons, suppress existing buttons and even change what happens when a user clicks an existing button. Other usability enhancements, such as personalized related information applets, extended case insensitive search provide users with better, more intuitive, experience. Additional privileges for viewing private activities and notes allow administrators to reassign records as needed, and Custom Object management. Workflow has been added to the Order Item object; and now tasks can be assigned to a relative user, such as an Account Owner, allowing more complex business processes to be automated and adhered to. Get the Best Value Oracle CRM On Demand delivers unprecedented value with the broadest set of capabilities from a single-provider solution, the industry’s lowest total cost of ownership, the most on-demand deployment options, the deepest CRM expertise and experience of any CRM provider, and the most secure CRM in the cloud. With Release 24, Oracle CRM On Demand now includes even more enterprise-grade security, integration, and extensibility features, along with enhanced industry editions to save you time and money. New features include: Business Process Administration: A new privilege has been added that allows administrators to override a Business Process Administration rule.This privilege permits users to edit a locked record, or unlock a record, in the event of a material change that needs to be reflected per corporatepolicy. Additionally, the Products Detailed object has been added to Business Process Administration, enabling record locking and logic to be applied. Expanded Integration: Oracle continues to improve Web Services each release, by adding more object coverage enabling customers and partners to easily integrate with CRM On Demand. Bottom Line Oracle CRM On Demand Release 24 enables organizations to get smarter, get more productive, and get the best value, period. For more information on Oracle CRM On Demand Release 24, please visit oracle.com/crmondemand

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• Physics System ignores collision in some rare cases

  - by Gajoo

  I've been developing a simple physics engine for my game. since the game physics is very simple I've decided to increase accuracy a little bit. Instead of formal integration methods like fourier or RK4, I'm directly computing the results after delta time "dt". based on the very first laws of physics : dx = 0.5 * a * dt^2 + v0 * dt dv = a * dt where a is acceleration and v0 is object's previous velocity. Also to handle collisions I've used a method which is somehow different from those I've seen so far. I'm detecting all the collision in the given time frame, stepping the world forward to the nearest collision, resolving it and again check for possible collisions. As I said the world consist of very simple objects, so I'm not loosing any performance due to multiple collision checking. First I'm checking if the ball collides with any walls around it (which is working perfectly) and then I'm checking if it collides with the edges of the walls (yellow points in the picture). the algorithm seems to work without any problem except some rare cases, in which the collision with points are ignored. I've tested everything and all the variables seem to be what they should but after leaving the system work for a minute or two the system the ball passes through one of those points. Here is collision portion of my code, hopefully one of you guys can give me a hint where to look for a potential bug! void PhysicalWorld::checkForPointCollision(Vec2 acceleration, PhysicsComponent& ball, Vec2& collisionNormal, float& collisionTime, Vec2 target) { // this function checks if there will be any collision between a circle and a point // ball contains informations about the circle (it's current velocity, position and radius) // collisionNormal is an output variable // collisionTime is also an output varialbe // target is the point I want to check for collisions Vec2 V = ball.mVelocity; Vec2 A = acceleration; Vec2 P = ball.mPosition - target; float wallWidth = mMap->getWallWidth() / (mMap->getWallWidth() + mMap->getHallWidth()) / 2; float r = ball.mRadius / (mMap->getWallWidth() + mMap->getHallWidth()); // r is ball radius scaled to match actual rendered object. if (A.any()) // todo : I need to first correctly solve the collisions in case there is no acceleration return; if (V.any()) // if object is not moving there will be no collisions! { float D = P.x * V.y - P.y * V.x; float Delta = r*r*V.length2() - D*D; if(Delta < eps) return; Delta = sqrt(Delta); float sgnvy = V.y > 0 ? 1: (V.y < 0?-1:0); Vec2 c1(( D*V.y+sgnvy*V.x*Delta) / V.length2(), (-D*V.x+fabs(V.y)*Delta) / V.length2()); Vec2 c2(( D*V.y-sgnvy*V.x*Delta) / V.length2(), (-D*V.x-fabs(V.y)*Delta) / V.length2()); float t1 = (c1.x - P.x) / V.x; float t2 = (c2.x - P.x) / V.x; if(t1 > eps && t1 <= collisionTime) { collisionTime = t1; collisionNormal = c1; } if(t2 > eps && t2 <= collisionTime) { collisionTime = t2; collisionNormal = c2; } } } // this function should step the world forward by dt. it doesn't check for collision of any two balls (components) // it just checks if there is a collision between the current component and 4 points forming a rectangle around it. void PhysicalWorld::step(float dt) { for (unsigned i=0;i<mObjects.size();i++) { PhysicsComponent &current = *mObjects[i]; Vec2 acceleration = current.mForces * current.mInvMass; float rt=dt; // stores how much more the world should advance while(rt > eps) { float collisionTime = rt; Vec2 collisionNormal = Vec2(0,0); float halfWallWidth = mMap->getWallWidth() / (mMap->getWallWidth() + mMap->getHallWidth()) / 2; // we check if there is any collision with any of those 4 points around the ball // if there is a collision both collisionNormal and collisionTime variables will change // after these functions collisionTime will be exactly the value of nearest collision (if any) // and if there was, collisionNormal will report in which direction the ball should return. checkForPointCollision(acceleration,current,collisionNormal,collisionTime,Vec2(floor(current.mPosition.x) + halfWallWidth,floor(current.mPosition.y) + halfWallWidth)); checkForPointCollision(acceleration,current,collisionNormal,collisionTime,Vec2(floor(current.mPosition.x) + halfWallWidth, ceil(current.mPosition.y) - halfWallWidth)); checkForPointCollision(acceleration,current,collisionNormal,collisionTime,Vec2( ceil(current.mPosition.x) - halfWallWidth,floor(current.mPosition.y) + halfWallWidth)); checkForPointCollision(acceleration,current,collisionNormal,collisionTime,Vec2( ceil(current.mPosition.x) - halfWallWidth, ceil(current.mPosition.y) - halfWallWidth)); // either if there is a collision or if there is not we step the forward since we are sure there will be no collision before collisionTime current.mPosition += collisionTime * (collisionTime * acceleration * 0.5 + current.mVelocity); current.mVelocity += collisionTime * acceleration; // if the ball collided with anything collisionNormal should be at least none zero in one of it's axis if (collisionNormal.any()) { collisionNormal *= Dot(collisionNormal, current.mVelocity) / collisionNormal.length2(); current.mVelocity -= 2 * collisionNormal; // simply reverse velocity along collision normal direction } rt -= collisionTime; } // reset all forces for current object so it'll be ready for later game event current.mForces.zero(); } }

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• Unable to keep the connecting using a wireless bridge

  - by dan

  I am running Ubuntu 12.04 on a dell inspiron desktop (core 2 duo) and am using wicd to manage my network/wifi. I've found that the WiFi card in the machine has trouble staying connected to my router (I believe this is a function of distance between the two), so I've taken an old Belkin F5d7231 wireless router and installed dd-wrt on it to use as a wireless bridge hoping that it will have better reception. I think everything up through the wireless bridge is working OK since I have no problems accessing the internet through it with my MacBook. The problem arises when I try to hook the ubuntu machine up to the wireless bridge. It will connect for a few minutes, but it will quickly disconnect without clear triggering event; it may be more likely to disconnect if there is a heavy traffic load going over it (could be something as simple as "cat big_text_file" in an ssh session). I've tried switching from dhclient to dhcpcd without much improvement. Here is the output from the syslog when it connects: Jun 30 17:10:08 Chicabuntu dhcpcd[28278]: wlan1: dhcpcd not running Jun 30 17:10:08 Chicabuntu dhcpcd[28278]: wlan1: exiting Jun 30 17:10:08 Chicabuntu dhcpcd[28312]: eth0: dhcpcd not running Jun 30 17:10:08 Chicabuntu dhcpcd[28312]: eth0: exiting Jun 30 17:10:08 Chicabuntu avahi-daemon[1041]: Interface eth0.IPv6 no longer relevant for mDNS. Jun 30 17:10:08 Chicabuntu avahi-daemon[1041]: Leaving mDNS multicast group on interface eth0.IPv6 with address fe80::21c:c4ff:fe31:1a83. Jun 30 17:10:08 Chicabuntu avahi-daemon[1041]: Withdrawing address record for fe80::21c:c4ff:fe31:1a83 on eth0. Jun 30 17:10:08 Chicabuntu kernel: [15184.976127] tg3 0000:3f:00.0: irq 44 for MSI/MSI-X Jun 30 17:10:08 Chicabuntu kernel: [15185.010805] ADDRCONF(NETDEV_UP): eth0: link is not ready Jun 30 17:10:08 Chicabuntu dhcpcd[28347]: eth0: dhcpcd not running Jun 30 17:10:08 Chicabuntu dhcpcd[28347]: eth0: exiting Jun 30 17:10:08 Chicabuntu kernel: [15185.180156] tg3 0000:3f:00.0: irq 44 for MSI/MSI-X Jun 30 17:10:08 Chicabuntu kernel: [15185.212785] ADDRCONF(NETDEV_UP): eth0: link is not ready Jun 30 17:10:10 Chicabuntu kernel: [15187.027445] tg3 0000:3f:00.0: eth0: Link is up at 100 Mbps, full duplex Jun 30 17:10:10 Chicabuntu kernel: [15187.027452] tg3 0000:3f:00.0: eth0: Flow control is on for TX and on for RX Jun 30 17:10:10 Chicabuntu kernel: [15187.028300] ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready Jun 30 17:10:10 Chicabuntu dhcpcd[28353]: eth0: dhcpcd 3.2.3 starting Jun 30 17:10:10 Chicabuntu dhcpcd[28353]: eth0: hardware address = 00:1c:c4:31:1a:83 Jun 30 17:10:10 Chicabuntu dhcpcd[28353]: eth0: DUID = 00:01:00:01:17:81:85:79:00:1c:c4:31:1a:83 Jun 30 17:10:10 Chicabuntu dhcpcd[28353]: eth0: broadcasting for a lease Jun 30 17:10:11 Chicabuntu avahi-daemon[1041]: Joining mDNS multicast group on interface eth0.IPv6 with address fe80::21c:c4ff:fe31:1a83. Jun 30 17:10:11 Chicabuntu avahi-daemon[1041]: New relevant interface eth0.IPv6 for mDNS. Jun 30 17:10:11 Chicabuntu avahi-daemon[1041]: Registering new address record for fe80::21c:c4ff:fe31:1a83 on eth0.*. Jun 30 17:10:20 Chicabuntu kernel: [15197.568016] eth0: no IPv6 routers present Jun 30 17:10:29 Chicabuntu dhcpcd[28353]: eth0: offered 192.168.1.111 from 192.168.1.254 Jun 30 17:10:29 Chicabuntu dhcpcd[28353]: eth0: checking 192.168.1.111 is available on attached networks Jun 30 17:10:30 Chicabuntu dhcpcd[28353]: eth0: leased 192.168.1.111 for 86400 seconds Jun 30 17:10:30 Chicabuntu dhcpcd[28353]: eth0: adding IP address 192.168.1.111/24 Jun 30 17:10:30 Chicabuntu avahi-daemon[1041]: Joining mDNS multicast group on interface eth0.IPv4 with address 192.168.1.111. Jun 30 17:10:30 Chicabuntu dhcpcd[28353]: eth0: adding default route via 192.168.1.254 metric 0 Jun 30 17:10:30 Chicabuntu dhcpcd[28353]: eth0: exiting Jun 30 17:10:30 Chicabuntu avahi-daemon[1041]: New relevant interface eth0.IPv4 for mDNS. Jun 30 17:10:30 Chicabuntu avahi-daemon[1041]: Registering new address record for 192.168.1.111 on eth0.IPv4. Jun 30 17:10:30 Chicabuntu dhcpcd.sh: interface eth0 has been configured with new IP=192.168.1.111 Jun 30 17:10:39 Chicabuntu ntpdate[28439]: adjust time server 91.189.94.4 offset 0.001915 sec And here is the syslog from when it shuts down the connection without reason: Jun 30 17:12:15 Chicabuntu kernel: [15312.575455] tg3 0000:3f:00.0: eth0: Link is down Jun 30 17:12:16 Chicabuntu dhcpcd[28603]: eth0: sending signal 1 to pid 28361 Jun 30 17:12:16 Chicabuntu dhcpcd[28361]: eth0: received SIGHUP, releasing lease Jun 30 17:12:16 Chicabuntu dhcpcd[28603]: eth0: exiting Jun 30 17:12:16 Chicabuntu avahi-daemon[1041]: Withdrawing address record for 192.168.1.111 on eth0. Jun 30 17:12:16 Chicabuntu avahi-daemon[1041]: Leaving mDNS multicast group on interface eth0.IPv4 with address 192.168.1.111. Jun 30 17:12:16 Chicabuntu avahi-daemon[1041]: Interface eth0.IPv4 no longer relevant for mDNS. Jun 30 17:12:16 Chicabuntu dhcpcd[28361]: eth0: removing default route via 192.168.1.254 metric 0 Jun 30 17:12:16 Chicabuntu avahi-daemon[1041]: Interface eth0.IPv6 no longer relevant for mDNS. Jun 30 17:12:16 Chicabuntu avahi-daemon[1041]: Leaving mDNS multicast group on interface eth0.IPv6 with address fe80::21c:c4ff:fe31:1a83. Jun 30 17:12:16 Chicabuntu avahi-daemon[1041]: Withdrawing address record for fe80::21c:c4ff:fe31:1a83 on eth0. Jun 30 17:12:16 Chicabuntu dhcpcd[28361]: eth0: netlink: No such process Jun 30 17:12:16 Chicabuntu dhcpcd[28361]: eth0: removing IP address 192.168.1.111/24 Jun 30 17:12:16 Chicabuntu dhcpcd[28361]: eth0: netlink: Cannot assign requested address Jun 30 17:12:16 Chicabuntu dhcpcd[28361]: eth0: exiting Jun 30 17:12:16 Chicabuntu dhcpcd.sh: interface eth0 has been brought down Jun 30 17:12:17 Chicabuntu kernel: [15313.612141] tg3 0000:3f:00.0: irq 44 for MSI/MSI-X Jun 30 17:12:17 Chicabuntu kernel: [15313.644703] ADDRCONF(NETDEV_UP): eth0: link is not ready Jun 30 17:12:17 Chicabuntu dhcpcd[28674]: wlan1: dhcpcd not running Jun 30 17:12:17 Chicabuntu dhcpcd[28674]: wlan1: exiting Jun 30 17:12:17 Chicabuntu dhcpcd[28708]: eth0: dhcpcd not running Jun 30 17:12:17 Chicabuntu dhcpcd[28708]: eth0: exiting Jun 30 17:12:17 Chicabuntu kernel: [15313.912147] tg3 0000:3f:00.0: irq 44 for MSI/MSI-X Jun 30 17:12:17 Chicabuntu kernel: [15313.944746] ADDRCONF(NETDEV_UP): eth0: link is not ready Jun 30 17:12:18 Chicabuntu kernel: [15315.592569] tg3 0000:3f:00.0: eth0: Link is up at 100 Mbps, full duplex Jun 30 17:12:18 Chicabuntu kernel: [15315.592576] tg3 0000:3f:00.0: eth0: Flow control is on for TX and on for RX Jun 30 17:12:18 Chicabuntu kernel: [15315.593399] ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready Jun 30 17:12:20 Chicabuntu avahi-daemon[1041]: Joining mDNS multicast group on interface eth0.IPv6 with address fe80::21c:c4ff:fe31:1a83. Jun 30 17:12:20 Chicabuntu avahi-daemon[1041]: New relevant interface eth0.IPv6 for mDNS. Jun 30 17:12:20 Chicabuntu avahi-daemon[1041]: Registering new address record for fe80::21c:c4ff:fe31:1a83 on eth0.*. Jun 30 17:12:29 Chicabuntu kernel: [15325.680019] eth0: no IPv6 routers present If this isn't useful, I can also post the wicd log, but that is kind of long. If anyone could help me I would be eternally grateful.

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• Thought Oracle Usability Advisory Board Was Stuffy? Wrong. Justification for Attending OUAB: ROI

  - by ultan o'broin

  Looking for reasons tell your boss why your organization needs to join the Oracle Usability Advisory Board or why you need approval to attend one of its meetings (see the requirements)? Try phrases such as "Continued Return on Investment (ROI)", "Increased Productivity" or "Happy Workers". With OUAB your participation is about realizing and sustaining ROI across the entire applications life-cycle from input to designs to implementation choices and integration, usage and performance and on measuring and improving the onboarding and support experience. If you think this is a boring meeting of middle-aged people sitting around moaning about customizing desktop forms and why the BlackBerry is here to stay, think again! How about this for a rich agenda, all designed to engage the audience in a thought-provoking and feedback-illiciting day of swirling interactions, contextual usage, global delivery, mobility, consumerizationm, gamification and tailoring your implementation to reflect real users doing real work in real environments.  Foldable, rollable ereader devices provide a newspaper-like UK for electronic news. Or a way to wrap silicon chips, perhaps. Explored at the OUAB Europe Meeting (photograph from Terrace Restaurant in TVP. Nom.) At the 7 December 2012 OUAB Europe meeting in Oracle Thames Valley Park, UK, Oracle partners and customers stepped up to the mic and PPT decks with a range of facts and examples to astound any UX conference C-level sceptic. Over the course of the day we covered much ground, but it was all related in a contextual, flexibile, simplication, engagement way aout delivering results for business: that means solving problems. This means being about the user and their tasks and how to make design and technology transforms work into a productive activity that users and bean counters will be excited by. The sessions really gelled for me: 1. Mobile design patterns and the powerful propositions for customers and partners offered by using the design guidance with Oracle ADF Mobile. Customers' and partners' developers existing ADF developers are now productive, efficient ADF Mobile developers applying proven UX guidance using ADF Mobile components and other Oracle Fusion Middleware in the development toolkit. You can find the Mobile UX Design Patterns and Guidance on Building Mobile Apps on OTN. 2. Oracle Voice and Apps. How this medium offers so much potentual in the enterprise and offers a window in Fusion Apps cloud webservices, Oracle RightNow NLP and Nuance technology. Exciting stuff, demoed live on a mobile phone. Stay tuned for more features and modalities and how you can tailor your own apps experience.  3. Oracle RightNow Natural Language Processing (NLP) Virtual Assistant technology (Ella): how contextual intervention and learning from users sessions delivers a great personalized UX for users interacting with Ella, a fifth generation VA to solve problems and seek knowledge. 4. BYOD Keynote: A balanced keynote address contrasting Fujitsu's explaining of the conceprt, challenges, and trends and setting the expectation that BYOD must be embraced in a flexible way,  with the resolute, crafted high security enterprise requirements that nuancing the BYOD concept and proposals with the realities of their world of water tight information and device sharing policies. Fascinating stuff, as well providing anecdotes to make us thing about out own DYOD Deployments. One size does not fit all. 5. Icon Cultural Surveys Results and Insights Arising: Ever wondered about the cultural appropriateness of icons used in software UIs and how these icons assessed for global use? Or considered that social media "Like" icons might be  unacceptable hand gestures in culture or enterprise? Or do the old world icons like Save floppy disk icons still find acceptable? Well the survey results told you. Challenges must be tested, over time, and context of use is critical now, including external factors such as the internet and social media adoption. Indeed the fears about global rejection of the face and hand icons was not borne out, and some of the more anachronistic icons (checkbooks, microphones, real-to-real tape decks, 3.5" floppies for "save") have become accepted metaphors for current actions. More importantly the findings brought into focus the reason for OUAB - engage with and illicit feedback though working groups before we build anything. 6. EReaders and Oracle iBook: What is the uptake and trends of ereaders? And how about a demo of an iBook with enterprise apps content?  Well received by the audience, the session included a live running poll of ereader usage. 7. Gamification Design Jam: Fun, hands on event for teams of Oracle staff, partners and customers, actually building gamified flows, a practice that can be applied right away by customers and partners.  8. UX Direct: A new offering of usability best practices, coming to an external website for you in 2013. FInd a real user, observe their tasks, design and approve, build and measure. Simple stuff to improve apps implications no end. 9. FUSE (an internal term only, basically Fusion Simplified Experience): demo of the new Face of Fusion Applications: inherently mobile, simple to use, social, personalizable and FAST, three great demos from the HCM, CRM and ICT world on how these UX designs can be used in different ways. So, a powerful breadth and depth of UX solutions and opporunities for customers and partners to engage with and explore how they can make their users happy and benefit their business reaping continued ROI from those apps investments. Find out more about the OUAB and how to get involved here ... 

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• CD/DVD drive not mounted when inserted with Disc of any kind

  - by Cisco Sán

  I just noticed that if a insert a CD or a DVD of any kind, the Drive will start spinning but it will not show the mounted disc. Before it used to ask me what to do with the media inserted. Now it doesn't even do that. I ran in the terminal this code: eject -n and it displays this: " eject: device is `/dev/sr0'" what can I do to get the functionality back on my drive. also ran this command: sudo mount -o ro,unhide,uid=1000 /dev/cdrom /mnt/cdrom but in return i get this: " mount: mount point /mnt/cdrom does not exist" Running Ubuntu 11.10 HERE IS THE HISTORY UNTIL NOW thanks Waltinator: I ran the 'dmesg' but don't know what I'm looking for. Im a newbie on this. The same thing with the 'ls -rlt /var/log' command. Should I create the directory for the mount? at this point really don't know what to do. – Cisco Sán 7 hours ago Here are 3 lines from my dmesg after I successfully inserted a CD: [ 4804.416018] wlan0: no IPv6 routers present [ 8214.125450] ISdit ISO 9660 Extensions: Microsoft Joliet Level 3 [ 8214.136556] ISO 9660 Extensions: RRIP_1991A The first line is a previous event, my wireless going online. The next 2 lines are a good result. The number in square brackets is "seconds since boot", the rest of the line is usually helpful. And no, you should NOT create the mount point. Let's try to get the automatic mounting to work. – waltinator 7 hours ago ok this are my last 3 lines on the 'dmesg' [ 18.130819] init: plymouth-stop pre-start process (1396) terminated with status 1 [ 28.780011] wlan0: no IPv6 routers present [ 505.632119] CE: hpet increased min_delta_ns to 20113 nsec – Cisco Sán 6 hours ago It looks like your CD/DVD drive is not connected to the data bus, and not causing an interrupt when you insert a platter. – waltinator 6 hours ago Try dmesg | grep -A8 CD-ROM which should show you what the system thought was available when it came up. – waltinator 6 hours ago here is my printout [0.774351] scsi 0:0:0:0: CD-ROM HL-DT-ST DVD+-RW GSA-T40N A100 PQ: 0 ANSI: 5 [0.778117] sr0: scsi3-mmc drive: 24x/24x writer dvd-ram cd/rw xa/form2 cdda tray [0.778122] cdrom: Uniform CD-ROM driver Revision: 3.20 [0.778282] sr 0:0:0:0: Attached scsi CD-ROM sr0 [0.778340] sr 0:0:0:0: Attached scsi generic sg0 type 5 [0.780416] Freeing unused kernel memory: 984k freed [0.780732] Write protecting the kernel read-only data: 10240k [0.780986] Freeing unused kernel memory: 20k freed [0.786331] Freeing unused kernel memory: 1400k freed [0.804912] udevd[90]: starting version 173 [0.874178] r8169 Gigabit Ethernet driver 2.3LK-NAPI loaded [0.874208] r8169 0000:02:00.0: PCI INT A - GSI 16 (level, low) - IRQ 16 OK, your system sees the drive. Can you open and close the tray with eject and eject -t? Run udevadm monitor while you insert a CD (type ^C when done) and see if you get "change" and "add" messages. – waltinator 6 hours ago ok, "eject" works perfectly "eject -t" does nothing. this is the message for "udevadm monitor": KERNEL[13771.009267] change /devices/pci0000:00/0000:00:1f.1/host0/target0:0:0/0:0:0:0/block/sr0 (block) UDEV [13773.878887] change /devices/pci0000:00/0000:00:1f.1/host0/target0:0:0/0:0:0 /block/sr0 (block) – Cisco Sán 6 hours ago sudo hwinfo --cdrom (the hwinfo package is installable through Software Center) describes my CD-ROM, try it. – waltinator 4 hours ago My read out from the "sudo hwinfo --cdrom" are the following: hal.1: read hal dataprocess 2753: arguments to dbus_move_error() were incorrect, assertion "(dest) == NULL || !dbus_error_is_set ((dest))" failed in file ../../dbus/dbus-errors.c line 280. This is normally a bug in some application using the D-Bus library. libhal.c 3483 : Error unsubscribing to signals, error=The name org.freedesktop.Hal was not provided by any .service files 22: SCSI 00.0: 10602 CD-ROM (DVD) [Created at block.247] Unique ID: KD9E.JgkxTS4hgl2 Parent ID: 3p2J.gdUMCD83e+E SysFS ID: /class/block/sr0 SysFS BusID: 0:0:0:0 SysFS Device Link: /devices/pci0000:00/0000:00:1f.1/host0/target0:0:0/0:0:0:0 Hardware Class: cdrom Model: "HL-DT-ST DVD+-RW GSA-T40N" Vendor: "HL-DT-ST" Device: "DVD+-RW GSA-T40N" Revision: "A100" Driver: "ata_piix", "sr" Driver Modules: "ata_piix" Device File: /dev/sr0 (/dev/sg0) Device Files: /dev/sr0, /dev/scd0, /dev/disk/by-id/ata-HL-DT-ST_DVD+_-RW_GSA-T40N_K048BJ74257, /dev/disk/by-path/pci-0000:00:1f.1-scsi-0:0:0:0, /dev/cdrom, /dev/cdrw, /dev/dvd, /dev/dvdrw Device Number: block 11:0 (char 21:0) Features: DVD Config Status: cfg=new, avail=yes, need=no, active=unknown Attached to: #17 (IDE interface) Drive Speed: 31 Volume ID: "Movie" Publisher: "INTERVIDEO" Creation date: "20050424162207000" Thanks for the help. To Castro, hope this is what you meant and sorry for the comments..

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• BizTalk &ndash; Routing failure on Delivery Notifications (BizTalk 2006 R2 to 2013)

  - by S.E.R.

  Originally posted on: http://geekswithblogs.net/SERivas/archive/2013/11/11/biztalk-routing-failure-on-delivery-notifications.aspxThis is a detailed explanation of a something I posted a few month ago on stackoverflow, concerning a weird behavior (a bug, really…) of the delivery notifications in BizTalk. Reminder: what are delivery notifications Mechanism BizTalk has the ability to automatically publish positive acknowledgments (ACK) when it has succeeded transmitting a message or negative acknowledgments (NACK) in case of a transmission failure. Orchestrations can use delivery notifications to subscribe to those ACKs and NACKs in order to know if a message sent on a one-way send port has been successfully transmitted. Delivery Notifications can be “activated” in two ways: The most common and easy way is to set the Delivery Notification property of a logical send port (in the orchestration designer) to Transmitted: Another way is to set the BTS.AckRequired context property of the message to be sent to true: NOTE: fundamentally, those methods are strictly equivalent since the fact of setting the Delivery Notification to Transmitted on the send port only tells BizTalk the BTS.AckRequired context property has to be set to true on the outgoing message. Related context properties ACKs and NACKs have a common set of propoted context properties, which are : Propriété Description AckType Equals ACK when successful or NACK otherwise AckID MessageID of the message concerned by the acknowledgment AckOwnerID InstanceID of the instance associated with the acknowledgment AckSendPortID ID of the send port AckSendPortName Name of the send port AckOutboundTransportLocation URI of the send port AckReceivePortID ID of the port the message came from AckReceivePortName Name of the port the message came from AckInboundTransportLocation URI of the port the message came from Detailed behavior The way Delivery Notifications are handled by BizTalk is peculiar compared to the standard behavior of the Message Box: if no active subscription exists for the acknowledgment, it is simply discarded. The direct consequence of this is that there can be no routing failure for an acknowledgment, and an acknowledgment cannot be suspended. Moreover, when a message is sent to a send port where Delivery Notification = Transmitted, a correlation set is initialized and a correlation token is attached to the message (Context property: CorrelationToken). This correlation token will also be attached to the acknowledgment. So when the acknowledgment is issued, it is automatically routed to the source orchestration. Finally, when a NACK is received by the source orchestration, a DeliveryFailureException is thrown, which can be caught in Catch section. Context of the problem Consider this scenario: In an orchestration, Delivery Notifications are activated on a One-Way send port In case of a transmission failure, the messaging instance is suspended and the orchestration catches an exception (DeliveryFailureException). When the exception is caught, the orchestration does some logging and then terminates (thanks to a Terminate shape). So that leaves only the suspended messaging instance, waiting to be resumed. Symptoms Once the problem that caused the transmission failure is solved, the messaging instance is resumed. Considering what was said in the reminder, we would expect the instance to complete, leaving no active or suspended instance. Nevertheless, the result is that the messaging instance is once more suspended, this time because of a routing failure: The routing failure report shows that the suspended message has the following attached properties: Explanation Those properties clearly indicate that the message being suspended is an acknowledgment (ACK in this case), which was published in the message box and was supended because no subscribers were found. This makes sense, since the source orchestration was terminated before we resumed the messaging instance. So its subscription to the acknowledgments was no longer active when the ACK was published, which explains the routing failure. But this behavior is in direct contradiction with what was said earlier: an acknowledgment must be discarded when no subscriber is found and therefore should not be suspended. Cause It is indeed an outright bug, which appeared with the SP1 of BizTalk 2006 R2 and was never corrected since then: not in the next 4 CUs, not in BizTalk 2009, not in 2010 and not event in 2013 – though I haven’t tested CU1 and CU2 for this last edition, but I bet there is nothing to be expected from those CUs (on this particular point). Side effects This bug can have pretty nasty side effects: this behavior can be propagated to other ports, due to routing mechanisms. For instance: you have configured the ESB Toolkit and have activated the “Enable routing failure for failed messages”. The result will be that the ESB Exception SQL send port will also try and publish ACKs or NACKs concerning its own messaging instances. In itself, this is already messy, but remember that those acknowledgments will also have the source correlation token attached to them… See how far it goes? Well, actually there is more: in SQL send ports, transactions will be rolled back because of the routing failure (I guess it also happens with other adapters - like Oracle, but I haven’t tested them). Again, think of what happens when the send port is the ESB Exception send port: your BizTalk box is going mad, but you have no idea since no exception can be written in the exception database! All of this can be tricky to diagnose, I can tell you that… Solution There is no real solution, only a work-around, but it won’t solve all of the problems and side effects. The idea is to create an orchestration which subscribes to all acknowledgments. That is to say: The message type of the incoming message will be XmlDocument The BTS.AckType property exists The logical receive port will use direct binding By doing so, all acknowledgments will be consumed by an instance of this orchestration, thus avoiding the routing failure. Here is an example of what this orchestration could look like: In order not to pollute the HAT and the DTA Db (after all, this orchestration is only meant to be a palliative to some faulty internal BizTalk mechanism, so there should be no trace of its execution), all tracking must be deactivated:

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• Can not print after upgrading from 12.x to 14.04

  - by user318889

  After upgrading from V12.04 to V14.04 I am not able to print. I am using an HP LaserJet 400 M451dn. The printer troubleshooter told me that there is no solution to the problem. This is the output of the advanced diagnositc output. (Due to limited space I cut the output!) Can anybody tell me what is going wrong. I am using the printer via USB ? Page 1 (Scheduler not running?): {'cups_connection_failure': False} Page 2 (Is local server publishing?): {'local_server_exporting_printers': False} Page 3 (Choose printer): {'cups_dest': , 'cups_instance': None, 'cups_queue': u'HP-LaserJet-400-color-M451dn', 'cups_queue_listed': True} Page 4 (Check printer sanity): {'cups_device_uri_scheme': u'hp', 'cups_printer_dict': {'device-uri': u'hp:/usb/HP_LaserJet_400_color_M451dn?serial=CNFF308670', 'printer-info': u'Hewlett-Packard HP LaserJet 400 color M451dn', 'printer-is-shared': True, 'printer-location': u'Pinatubo', 'printer-make-and-model': u'HP LJ 300-400 color M351-M451 Postscript (recommended)', 'printer-state': 4, 'printer-state-message': u'', 'printer-state-reasons': [u'none'], 'printer-type': 8556636, 'printer-uri-supported': u'ipp://localhost:631/printers/HP-LaserJet-400-color-M451dn'}, 'cups_printer_remote': False, 'hplip_output': (['', '\x1b[01mHP Linux Imaging and Printing System (ver. 3.14.6)\x1b[0m', '\x1b[01mDevice Information Utility ver. 5.2\x1b[0m', '', 'Copyright (c) 2001-13 Hewlett-Packard Development Company, LP', 'This software comes with ABSOLUTELY NO WARRANTY.', 'This is free software, and you are welcome to distribute it', 'under certain conditions. See COPYING file for more details.', '', '', '\x1b[01mhp:/usb/HP_LaserJet_400_color_M451dn?serial=CNFF308670\x1b[0m', '', '\x1b[01mDevice Parameters (dynamic data):\x1b[0m', '\x1b[01m Parameter Value(s) \x1b[0m', ' ---------------------------- ----------------------------------------------------------', ' back-end hp ', " cups-printers ['HP-LaserJet-400-color-M451dn'] ", ' cups-uri hp:/usb/HP_LaserJet_400_color_M451dn?serial=CNFF308670 ', ' dev-file ', ' device-state -1 ', ' device-uri hp:/usb/HP_LaserJet_400_color_M451dn?serial=CNFF308670 ', ' deviceid ', ' error-state 101 ', ' host ', ' is-hp True ', ' panel 0 ', ' panel-line1 ', ' panel-line2 ', ' port 1 ', ' serial CNFF308670 ', ' status-code 5002 ', ' status-desc ', '\x1b[01m', 'Model Parameters (static data):\x1b[0m', '\x1b[01m Parameter Value(s) \x1b[0m', ' ---------------------------- ----------------------------------------------------------', ' align-type 0 ', ' clean-type 0 ', ' color-cal-type 0 ', ' copy-type 0 ', ' embedded-server-type 0 ', ' fax-type 0 ', ' fw-download False ', ' icon hp_color_laserjet_cp2025.png ', ' io-mfp-mode 1 ', ' io-mode 1 ', ' io-support 6 ', ' job-storage 0 ', ' linefeed-cal-type 0 ', ' model HP_LaserJet_400_color_M451dn ', ' model-ui HP LaserJet 400 Color m451dn ', ' model1 HP LaserJet 400 Color M451dn ', ' monitor-type 0 ', ' panel-check-type 0 ', ' pcard-type 0 ', ' plugin 0 ', ' plugin-reason 0 ', ' power-settings 0 ', ' ppd-name lj_300_400_color_m351_m451 ', ' pq-diag-type 0 ', ' r-type 0 ', ' r0-agent1-kind 4 ', ' r0-agent1-sku CE410A/CE410X ', ' r0-agent1-type 1 ', ' r0-agent2-kind 4 ', ' r0-agent2-sku CE411A ', ' r0-agent2-type 4 ', ' r0-agent3-kind 4 ', ' r0-agent3-sku CE413A ', ' r0-agent3-type 5 ', ' r0-agent4-kind 4 ', ' r0-agent4-sku CE412A ', ' r0-agent4-type 6 ', ' scan-src 0 ', ' scan-type 0 ', ' status-battery-check 0 ', ' status-dynamic-counters 0 ', ' status-type 3 ', ' support-released True ', ' support-subtype 2202411 ', ' support-type 2 ', ' support-ver 3.12.2 ', " tech-class ['Postscript'] ", " tech-subclass ['Normal'] ", ' tech-type 4 ', ' usb-pid 3882 ', ' usb-vid 1008 ', ' wifi-config 0 ', '\x1b[01m', 'Status History (most recent first):\x1b[0m', '\x1b[01m Date/Time Code Status Description User Job ID \x1b[0m', ' -------------------- ----- ---------------------------------------- -------- --------', ' 08/21/14 00:07:25 5012 Device communication error richard 0 ', ' 08/20/14 13:42:44 500 Started a print job richard 4214 ', '', '', 'Done.', ''], ['\x1b[35;01mwarning: No display found.\x1b[0m', '\x1b[31;01merror: hp-info -u/--gui requires Qt4 GUI support. Entering interactive mode.\x1b[0m', '\x1b[31;01merror: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_400_color_M451dn?serial=CNFF308670\x1b[0m', '\x1b[31;01merror: Error opening device (Device not found).\x1b[0m', ''], 0), 'is_cups_class': False, 'local_cups_queue_attributes': {'charset-configured': u'utf-8', 'charset-supported': [u'us-ascii', u'utf-8'], 'color-supported': True, 'compression-supported': [u'none', u'gzip'], 'copies-default': 1, 'copies-supported': (1, 9999), 'cups-version': u'1.7.2', 'device-uri': u'hp:/usb/HP_LaserJet_400_color_M451dn?serial=CNFF308670', 'document-format-default': u'application/octet-stream', 'document-format-supported': [u'application/octet-stream', u'application/pdf', u'application/postscript', u'application/vnd.adobe-reader-postscript', u'application/vnd.cups-command', u'application/vnd.cups-pdf', u'application/vnd.cups-pdf-banner', u'application/vnd.cups-postscript', u'application/vnd.cups-raw', u'application/vnd.samsung-ps', u'application/x-cshell', u'application/x-csource', u'application/x-perl', u'application/x-shell', u'image/gif', u'image/jpeg', u'image/png', u'image/tiff', u'image/urf', u'image/x-bitmap', u'image/x-photocd', u'image/x-portable-anymap', u'image/x-portable-bitmap', u'image/x-portable-graymap', u'image/x-portable-pixmap', u'image/x-sgi-rgb', u'image/x-sun-raster', u'image/x-xbitmap', u'image/x-xpixmap', u'image/x-xwindowdump', u'text/css', u'text/html', u'text/plain'], 'finishings-default': 3, 'finishings-supported': [3], 'generated-natural-language-supported': [u'en-us'], 'ipp-versions-supported': [u'1.0', u'1.1', u'2.0', u'2.1'], 'ippget-event-life': 15, 'job-creation-attributes-supported': [u'copies', u'finishings', u'ipp-attribute-fidelity', u'job-hold-until', u'job-name', u'job-priority', u'job-sheets', u'media', u'media-col', u'multiple-document-handling', u'number-up', u'output-bin', u'orientation-requested', u'page-ranges', u'print-color-mode', u'print-quality', u'printer-resolution', u'sides'], 'job-hold-until-default': u'no-hold', 'job-hold-until-supported': [u'no-hold', u'indefinite', u'day-time', u'evening', u'night', u'second-shift', u'third-shift', u'weekend'], 'job-ids-supported': True, 'job-k-limit': 0, 'job-k-octets-supported': (0, 470914416), 'job-page-limit': 0, 'job-priority-default': 50, 'job-priority-supported': [100], 'job-quota-period': 0, 'job-settable-attributes-supported': [u'copies', u'finishings', u'job-hold-until', u'job-name', u'job-priority', u'media', u'media-col', u'multiple-document-handling', u'number-up', u'output-bin', u'orientation-requested', u'page-ranges', u'print-color-mode', u'print-quality', u'printer-resolution', u'sides'], 'job-sheets-default': (u'none', u'none'), 'job-sheets-supported': [u'none', u'classified', u'confidential', u'form', u'secret', u'standard', u'topsecret', u'unclassified'], 'jpeg-k-octets-supported': (0, 470914416), 'jpeg-x-dimension-supported': (0, 65535), 'jpeg-y-dimension-supported': (1, 65535), 'marker-change-time': 0, 'media-bottom-margin-supported': [423], 'media-col-default': u'(unknown IPP value tag 0x34)', 'media-col-supported': [u'media-bottom-margin', u'media-left-margin', u'media-right-margin', u'media-size', u'media-source', u'media-top-margin', u'media-type'], 'media-default': u'iso_a4_210x297mm', 'media-left-margin-supported': [423], 'media-right-margin-supported': [423],

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• ROracle support for TimesTen In-Memory Database

  - by Sam Drake

  Today's guest post comes from Jason Feldhaus, a Consulting Member of Technical Staff in the TimesTen Database organization at Oracle.  He shares with us a sample session using ROracle with the TimesTen In-Memory database.  Beginning in version 1.1-4, ROracle includes support for the Oracle Times Ten In-Memory Database, version 11.2.2. TimesTen is a relational database providing very fast and high throughput through its memory-centric architecture.  TimesTen is designed for low latency, high-volume data, and event and transaction management. A TimesTen database resides entirely in memory, so no disk I/O is required for transactions and query operations. TimesTen is used in applications requiring very fast and predictable response time, such as real-time financial services trading applications and large web applications. TimesTen can be used as the database of record or as a relational cache database to Oracle Database. ROracle provides an interface between R and the database, providing the rich functionality of the R statistical programming environment using the SQL query language. ROracle uses the OCI libraries to handle database connections, providing much better performance than standard ODBC.The latest ROracle enhancements include: Support for Oracle TimesTen In-Memory Database Support for Date-Time using R's POSIXct/POSIXlt data types RAW, BLOB and BFILE data type support Option to specify number of rows per fetch operation Option to prefetch LOB data Break support using Ctrl-C Statement caching support Times Ten 11.2.2 contains enhanced support for analytics workloads and complex queries: Analytic functions: AVG, SUM, COUNT, MAX, MIN, DENSE_RANK, RANK, ROW_NUMBER, FIRST_VALUE and LAST_VALUE Analytic clauses: OVER PARTITION BY and OVER ORDER BY Multidimensional grouping operators: Grouping clauses: GROUP BY CUBE, GROUP BY ROLLUP, GROUP BY GROUPING SETS Grouping functions: GROUP, GROUPING_ID, GROUP_ID WITH clause, which allows repeated references to a named subquery block Aggregate expressions over DISTINCT expressions General expressions that return a character string in the source or a pattern within the LIKE predicate Ability to order nulls first or last in a sort result (NULLS FIRST or NULLS LAST in the ORDER BY clause) Note: Some functionality is only available with Oracle Exalytics, refer to the TimesTen product licensing document for details. Connecting to TimesTen is easy with ROracle. Simply install and load the ROracle package and load the driver. > install.packages("ROracle") > library(ROracle) Loading required package: DBI > drv <- dbDriver("Oracle") Once the ROracle package is installed, create a database connection object and connect to a TimesTen direct driver DSN as the OS user. > conn <- dbConnect(drv, username ="", password="", dbname = "localhost/SampleDb_1122:timesten_direct") You have the option to report the server type - Oracle or TimesTen? > print (paste ("Server type =", dbGetInfo (conn)$serverType)) [1] "Server type = TimesTen IMDB" To create tables in the database using R data frame objects, use the function dbWriteTable. In the following example we write the built-in iris data frame to TimesTen. The iris data set is a small example data set containing 150 rows and 5 columns. We include it here not to highlight performance, but so users can easily run this example in their R session. > dbWriteTable (conn, "IRIS", iris, overwrite=TRUE, ora.number=FALSE) [1] TRUE Verify that the newly created IRIS table is available in the database. To list the available tables and table columns in the database, use dbListTables and dbListFields, respectively. > dbListTables (conn) [1] "IRIS" > dbListFields (conn, "IRIS") [1] "SEPAL.LENGTH" "SEPAL.WIDTH" "PETAL.LENGTH" "PETAL.WIDTH" "SPECIES" To retrieve a summary of the data from the database we need to save the results to a local object. The following call saves the results of the query as a local R object, iris.summary. The ROracle function dbGetQuery is used to execute an arbitrary SQL statement against the database. When connected to TimesTen, the SQL statement is processed completely within main memory for the fastest response time. > iris.summary <- dbGetQuery(conn, 'SELECT SPECIES, AVG ("SEPAL.LENGTH") AS AVG_SLENGTH, AVG ("SEPAL.WIDTH") AS AVG_SWIDTH, AVG ("PETAL.LENGTH") AS AVG_PLENGTH, AVG ("PETAL.WIDTH") AS AVG_PWIDTH FROM IRIS GROUP BY ROLLUP (SPECIES)') > iris.summary SPECIES AVG_SLENGTH AVG_SWIDTH AVG_PLENGTH AVG_PWIDTH 1 setosa 5.006000 3.428000 1.462 0.246000 2 versicolor 5.936000 2.770000 4.260 1.326000 3 virginica 6.588000 2.974000 5.552 2.026000 4 <NA> 5.843333 3.057333 3.758 1.199333 Finally, disconnect from the TimesTen Database. > dbCommit (conn) [1] TRUE > dbDisconnect (conn) [1] TRUE We encourage you download Oracle software for evaluation from the Oracle Technology Network. See these links for our software: Times Ten In-Memory Database,  ROracle.  As always, we welcome comments and questions on the TimesTen and  Oracle R technical forums.

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• Gamification at OOW

  - by erikanollwebb

  Last week was Oracle OpenWorld, and for those of you not in tech or downtown San Francisco, that might not mean a whole lot.  However, if you are familiar with it, Oracle OpenWorld is our premier customer event.  This year, more than 50,000 people attended.  It's not a good week to visit San Francisco on vacation because Oracle customers take over all the hotels in town!  It was crazy, but a lot of fun and it's a great opportunity for the Apps UX group to do customer research with a range of customers.  This year, more than 100+ customers and partners took the time to team up with our UX experts and provide feedback on new designs and ideas. Over three days,  UX teams conducted 8  one-on-one user feedback sessions, 4 focus groups and 7 surveys. In addition, we conducted a voice capture activity and were able to collect close to 70 speech samples at the lab and DEMOgrounds. This was a great opportunity for us to do some testing on some specific gamification concepts with a set of business analysts.  We pulled in 8 folks for a focus group on gamification concepts and whether they thought those would work for their teams. To get ready for this, my designer extraordinaire, Andrea Cantú, flew into town and we spent almost a week locked in a room together brainstorming design ideas.  We killed a few trees trying to get all of our concepts and other examples together in the process, but in the end, we put together a whole series of examples of how you might gamify an Oracle app (in this case, CRM).  Andrea is a genius for this kind of thing and the comps she created looked great.  Here's a picture of her hard at work!  We also had the good fortune to have my boss, Laurie Pattison and my usability contractor, Shobana Subramanian there to note take and observe as well.  Here's a few shots of us, hard at work preparing for the day (or checking out something on Laurie's iPhone...) To start things off, we gave an overview of gamification and I talked about what it's used for.  Then we gave the participants a scenario about our sales person and what we were trying to get her to do. It was a great opportunity to highlight what our business goals might be and why we might want to add game mechanics.  It was also a good way to get them thinking about how that might work for them in their environments and workplaces. There were some surprises for the day.  We asked how many of them were already familiar with the concept of gamification--only two people had heard of it and only one was using game mechanics in his work.  That's in contrast to a survey we just ran internally with folks in a dev org where almost 50% of about 450 respondents had heard of gamification.  As we discussed the ways game mechanics could be used, it became clear that many of the folks had seen some game mechanics in action but didn't know that's what they were.  We also noticed that the folks in this group felt that if they were trying to sell the concept in their orgs, they wouldn't call it gamification.  That's not a huge surprise to me--they said what we've heard in the past, that gamification does not seem like a serious term for enterprise software.  They said they'd sell it with the goals--as a means to increase behaviors by rewarding users for activities.  It's a funny problem.  The word puts some folks off, but at the same time, I haven't seen another one word description that quite captures the range of things that "gamification" can cover.  My guess is that the more mainstream the term becomes, the more desensitized we'll become to the idea the it's trivializing enterprise software in some way.  Still, it was interesting to note that this group still felt that they would not take this concept to their bosses or teams and call it "gamification".  They focused on the goals, and how we could incentivize desired behaviors with game mechanics.  As I have already stated in other posts, I feel like my org is more receptive to discussing how this is just a more transparent type of usability and user experience methods than talking about gamification.  That's the argument they said they would use. All in all, it was a good session.  I love getting to talk to customers, present ideas and concepts, and get their feedback and input.  It's the type of thing that really helps drive our designs and keeps us grounded in what our customers need/want.  We're already planning where to get more feedback opportunities in the coming months. 

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• Changing the Game: Why Oracle is in the IT Operations Management Business

  - by DanKoloski

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Next week, in Orlando, is the annual Gartner IT Operations Management Summit. Oracle is a premier sponsor of this annual event, which brings together IT executives for several days of high level talks about the state of operational management of enterprise IT. This year, Sushil Kumar, VP Product Strategy and Business Development for Oracle’s Systems & Applications Management, will be presenting on the transformation in IT Operations required to support enterprise cloud computing. IT Operations transformation is an important subject, because year after year, we hear essentially the same refrain – large enterprises spend an average of two-thirds (67%!) of their IT resources (budget, energy, time, people, etc.) on running the business, with far too little left over to spend on growing and transforming the business (which is what the business actually needs and wants). In the thirtieth year of the distributed computing revolution (give or take, depending on how you count it), it’s amazing that we have still not moved the needle on the single biggest component of enterprise IT resource utilization. Oracle is in the IT Operations Management business because when management is engineered together with the technology under management, the resulting efficiency gains can be truly staggering. To put it simply – what if you could turn that 67% of IT resources spent on running the business into 50%? Or 40%? Imagine what you could do with those resources. It’s now not just possible, but happening. This seems like a simple idea, but it is a radical change from “business as usual” in enterprise IT Operations. For the last thirty years, management has been a bolted-on afterthought – we pick and deploy our technology, then figure out how to manage it. This pervasive dysfunction is a broken cycle that guarantees high ongoing operating costs and low agility. If we want to break the cycle, we need to take a more tightly-coupled approach. As a complete applications-to-disk platform provider, Oracle is engineering management together with technology across our stack and hooking that on-premise management up live to My Oracle Support. Let’s examine the results with just one piece of the Oracle stack – the Oracle Database. Oracle began this journey with the Oracle Database 9i many years ago with the introduction of low-impact instrumentation in the database kernel (“tell me what’s wrong”) and through Database 10g, 11g and 11gR2 has successively added integrated advisory (“tell me how to fix what’s wrong”) and lifecycle management and automated self-tuning (“fix it for me, and do it on an ongoing basis for all my assets”). When enterprises take advantage of this tight-coupling, the results are game-changing. Consider the following (for a full list of public references, visit this link): British Telecom improved database provisioning time 1000% (from weeks to minutes) which allows them to provide a new DBaaS service to their internal customers with no additional resources Cerner Corporation Saved $9.5 million in CapEx and OpEx AND launched a brand-new cloud business at the same time Vodafone Group plc improved response times 50% and reduced maintenance planning times 50-60% while serving 391 million registered mobile customers Or the recent Database Manageability and Productivity Cost Comparisons: Oracle Database 11g Release 2 vs. SAP Sybase ASE 15.7, Microsoft SQL Server 2008 R2 and IBM DB2 9.7 as conducted by independent analyst firm ORC. In later entries, we’ll discuss similar results across other portions of the Oracle stack and how these efficiency gains are required to achieve the agility benefits of Enterprise Cloud. Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Newsletter

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• Sending Outlook Invites

  - by Daniel Moth

  Sending an Outlook invite for a meeting (also referred to as S+ in Microsoft) is a simple thing to get right if you just run the quick mental check below, which is driven by visual cues in the Outlook UI. I know that some folks don’t do this often or are new to Outlook, so if you know one of those folks share this blog post with them and if they read nothing else ask them to read step 7. Add on the To line the folks that you want to be at the meeting. Indicate optional invitees. Click on the “To” button to bring up the dialog that lets you move folks to be Optional (you can also do this from the Scheduling Assistant). Set the Reminder according to the attendee that has to travel the most. 5 minutes is the minimum. Use the Response Options and uncheck the "Request Response" if your event is going ahead regardless of who can make it or not, i.e. if everyone is optional. Don’t force every recipient to make an extra click, instead make the extra click yourself - you are the organizer. Add a good subject Make the subject such that just by reading it folks know what the meeting is about. Examples, e.g. "Review…", "Finalize…", "XYZ sync up" If this is only between two people and what is commonly referred to as a one to one, the subject would be something like "MyName/YourName 1:1" Write the subject in such a way that when the recipient sees this on their calendar among all the other items, they know what this meeting is about without having to see location, recipients, or any other information about the invite. Add a location, typically a meeting room. If recipients are from different buildings, schedule it where the folks that are doing the other folks a favor live. Otherwise schedule it wherever the least amount of people will have to travel. If you send me an invite to come to your building, and there is more of us than you, you are silently sending me the message that you are doing me a favor so if you don’t want to do that, include a note of why this is in your building, e.g. "Sorry we are slammed with back to back meetings today so hope you can come over to our building". If this is in someone's office, the location would be something like "Moth's office (7/666)" where in parenthesis you see the office location. If some folks are remote in another building/country, or if you know you picked a time which wasn't free for everyone, add an Online option (click the Lync Meeting button). Add a date and time. This MUST be at a time that is showing on the recipients’ calendar as FREE or at worst TENTATIVE. You can check that on the Scheduling Assistant. The reality is that this is not always possible, so in that case you MUST say something about it in the Invite Body, e.g. "Sorry I can see X has a conflict, but I cannot find a better slot", or "With so many of us there are some conflicts and I cannot find a better slot so hope this works", or "Apologies but due to Y we must have this meeting at this time and I know there are some conflicts, hope you can make it anyway". When you do that, I better not be able to find a better slot myself for all of us, and of course when you do that you have implicitly designated the Busy folks as optional. Finally, the body of the invite. This has the agenda of the meeting and if applicable the courtesy apologies due to messing up steps 6 & 7. This should not be the introduction to the meeting, in other words the recipients should not be surprised when they see the invite and go to the body to read it. Notifying them of the meeting takes place via separate email where you explain the purpose and give them a heads up that you'll be sending an invite. That separate email is also your chance to attach documents, don’t do that as part of the invite. TIP: If you have sent mail about the meeting, you can then go to your sent folder to select the message and click the "Meeting" button (Ctrl+Alt+R). This will populate the body with the necessary background, auto select the mandatory and optional attendees as per the TO/CC line, and have a subject that may be good enough already (or you can tweak it). Long to write, but very quick to remember and enforce since most of it is common sense and the checklist is driven of the visual cues in the UI you use to send the invite. Comments about this post by Daniel Moth welcome at the original blog.

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• Loading XML file containing leading zeros with SSIS preserving the zeros

  - by Compudicted

  Visiting the MSDN SQL Server Integration Services Forum oftentimes I could see that people would pop up asking this question: “why I am not able to load an element from an XML file that contains zeros so the leading/trailing zeros would remain intact?”. I started to suspect that such a trivial and often-required operation perhaps is being misunderstood by the developer community. I would also like to add that the whole state of affairs surrounding the XML today is probably also going to be increasingly affected by a motion of people who dislike XML in general and many aspects of it as XSD and XSLT invoke a negative reaction at best. Nevertheless, XML is in wide use today and its importance as a bridge between diverse systems is ever increasing. Therefore, I deiced to write up an example of loading an arbitrary XML file that contains leading zeros in one of its elements using SSIS so the leading zeros would be preserved keeping in mind the goal on simplicity into a table in SQL Server database. To start off bring up your BIDS (running as admin) and add a new Data Flow Task (DFT). This DFT will serve as container to adding our XML processing elements (besides, the XML Source is not available anywhere else other than from within the DFT). Double-click your DFT and drag and drop the XMS Source component from the Tool Box’s Data Flow Sources. Now, let the fun begin! Being inspired by the upcoming Christmas I created a simple XML file with one set of data that contains an imaginary SSN number of Rudolph containing several leading zeros like 0000003. This file can be viewed here. To configure the XML Source of course it is quite intuitive to point it to our XML file, next what the XML source needs is either an embedded schema (XSD) or it can generate one for us. In lack of the one I opted to auto-generate it for me and I ended up with an XSD that looked like: <?xml version="1.0"?> <xs:schema attributeFormDefault="unqualified" elementFormDefault="qualified" xmlns:xs="http://www.w3.org/2001/XMLSchema"> <xs:element name="XMasEvent"> <xs:complexType> <xs:sequence> <xs:element minOccurs="0" name="CaseInfo"> <xs:complexType> <xs:sequence> <xs:element minOccurs="0" name="ID" type="xs:unsignedByte" /> <xs:element minOccurs="0" name="CreatedDate" type="xs:unsignedInt" /> <xs:element minOccurs="0" name="LastName" type="xs:string" /> <xs:element minOccurs="0" name="FirstName" type="xs:string" /> <xs:element minOccurs="0" name="SSN" type="xs:unsignedByte" /> <!-- Becomes string -- > <xs:element minOccurs="0" name="DOB" type="xs:unsignedInt" /> <xs:element minOccurs="0" name="Event" type="xs:string" /> <xs:element minOccurs="0" name="ClosedDate" /> </xs:sequence> </xs:complexType> </xs:element> </xs:sequence> </xs:complexType> </xs:element> </xs:schema> As an aside on the XML file: if your XML file does not contain the outer node (<XMasEvent>) then you may end up in a situation where you see just one field in the output. Now please note that the SSN element’s data type was chosen to be of unsignedByte (and this is for a reason). The reason is stemming from the fact all our figures in the element are digits, this is good, but this is not exactly what we need, because if we will attempt to load the data with this XSD then we are going to either get errors on the destination or most typically lose the leading zeros. So the next intuitive choice is to change the data type to string. Besides, if a SSIS package was already created based on this XSD and the data type change was done thereafter, one should re-set the metadata by right-clicking the XML Source and choosing “Advanced Editor” in which there is a refresh button at the bottom left which will do the trick. So far so good, we are ready to load our XML file, well actually yes, and no, in my experience typically some data conversion may be required. So depending on your data destination you may need to tweak the data types targeted. Let’s add a Data Conversion Task to our DFT. Your package should look like: To make the story short I only will cover the SSN field, so in my data source the target SQL Table has it as nchar(10) and we chose string in our XSD (yes, this is a big difference), under such circumstances the SSIS will complain. So will go and manipulate on the data type of SSN by making it Unicode String (DT_WSTR), World String per se. The conversion should look like: The peek at the Metadata: We are almost there, now all we need is to configure the destination. For simplicity I chose SQL Server Destination. The mapping is a breeze, F5 and I am able to insert my data into SQL Server now! Checking the zeros – they are all intact!

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• FAQ&ndash;Highlight GridView Row on Click and Retain Selected Row on Postback

  - by Vincent Maverick Durano

  A couple of months ago I’ve written a simple demo about “Highlighting GridView Row on MouseOver”. I’ve noticed many members in the forums (http://forums.asp.net) are asking how to highlight row in GridView and retain the selected row across postbacks. So I’ve decided to write this post to demonstrate how to implement it as reference to others who might need it. In this demo I going to use a combination of plain JavaScript and jQuery to do the client-side manipulation. I presumed that you already know how to bind the grid with data because I will not include the codes for populating the GridView here. For binding the gridview you can refer this post: Binding GridView with Data the ADO.Net way or this one: GridView Custom Paging with LINQ. To get started let’s implement the highlighting of GridView row on row click and retain the selected row on postback.  For simplicity I set up the page like this: <asp:Content ID="Content2" ContentPlaceHolderID="MainContent" runat="server"> <h2>You have selected Row: (<asp:Label ID="Label1" runat="server" />)</h2> <asp:HiddenField ID="hfCurrentRowIndex" runat="server"></asp:HiddenField> <asp:HiddenField ID="hfParentContainer" runat="server"></asp:HiddenField> <asp:Button ID="Button1" runat="server" onclick="Button1_Click" Text="Trigger Postback" /> <asp:GridView ID="grdCustomer" runat="server" AutoGenerateColumns="false" onrowdatabound="grdCustomer_RowDataBound"> <Columns> <asp:BoundField DataField="Company" HeaderText="Company" /> <asp:BoundField DataField="Name" HeaderText="Name" /> <asp:BoundField DataField="Title" HeaderText="Title" /> <asp:BoundField DataField="Address" HeaderText="Address" /> </Columns> </asp:GridView> </asp:Content>   Note: Since the action is done at the client-side, when we do a postback like (clicking on a button) the page will be re-created and you will lose the highlighted row. This is normal because the the server doesn't know anything about the client/browser not unless if you do something to notify the server that something has changed. To persist the settings we will use some HiddenFields control to store the data so that when it postback we can reference the value from there. Now here’s the JavaScript functions below: <asp:content id="Content1" runat="server" contentplaceholderid="HeadContent"> <script src="http://ajax.googleapis.com/ajax/libs/jquery/1.4/jquery.min.js" type="text/javascript"></script> <script type="text/javascript">       var prevRowIndex;       function ChangeRowColor(row, rowIndex) {           var parent = document.getElementById(row);           var currentRowIndex = parseInt(rowIndex) + 1;                 if (prevRowIndex == currentRowIndex) {               return;           }           else if (prevRowIndex != null) {               parent.rows[prevRowIndex].style.backgroundColor = "#FFFFFF";           }                 parent.rows[currentRowIndex].style.backgroundColor = "#FFFFD6";                 prevRowIndex = currentRowIndex;                 $('#<%= Label1.ClientID %>').text(currentRowIndex);                 $('#<%= hfParentContainer.ClientID %>').val(row);           $('#<%= hfCurrentRowIndex.ClientID %>').val(rowIndex);       }             $(function () {           RetainSelectedRow();       });             function RetainSelectedRow() {           var parent = $('#<%= hfParentContainer.ClientID %>').val();           var currentIndex = $('#<%= hfCurrentRowIndex.ClientID %>').val();           if (parent != null) {               ChangeRowColor(parent, currentIndex);           }       }          </script> </asp:content>   The ChangeRowColor() is the function that sets the background color of the selected row. It is also where we set the previous row and rowIndex values in HiddenFields.  The $(function(){}); is a short-hand for the jQuery document.ready function. This function will be fired once the page is posted back to the server that’s why we call the function RetainSelectedRow(). The RetainSelectedRow() function is where we referenced the current selected values stored from the HiddenFields and pass these values to the ChangeRowColor) function to retain the highlighted row. Finally, here’s the code behind part: protected void grdCustomer_RowDataBound(object sender, GridViewRowEventArgs e) { if (e.Row.RowType == DataControlRowType.DataRow) { e.Row.Attributes.Add("onclick", string.Format("ChangeRowColor('{0}','{1}');", e.Row.ClientID, e.Row.RowIndex)); } } The code above is responsible for attaching the javascript onclick event for each row and call the ChangeRowColor() function and passing the e.Row.ClientID and e.Row.RowIndex to the function. Here’s the sample output below:   That’s it! I hope someone find this post useful! Technorati Tags: jQuery,GridView,JavaScript,TipTricks

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• SQL SERVER – ?Finding Out What Changed in a Deleted Database – Notes from the Field #041

  - by Pinal Dave

  [Note from Pinal]: This is a 41th episode of Notes from the Field series. The real world is full of challenges. When we are reading theory or book, we sometimes do not realize how real world reacts works and that is why we have the series notes from the field, which is extremely popular with developers and DBA. Let us talk about interesting problem of how to figure out what has changed in the DELETED database. Well, you think I am just throwing the words but in reality this kind of problems are making our DBA’s life interesting and in this blog post we have amazing story from Brian Kelley about the same subject. In this episode of the Notes from the Field series database expert Brian Kelley explains a how to find out what has changed in deleted database. Read the experience of Brian in his own words. Sometimes, one of the hardest questions to answer is, “What changed?” A similar question is, “Did anything change other than what we expected to change?” The First Place to Check – Schema Changes History Report: Pinal has recently written on the Schema Changes History report and its requirement for the Default Trace to be enabled. This is always the first place I look when I am trying to answer these questions. There are a couple of obvious limitations with the Schema Changes History report. First, while it reports what changed, when it changed, and who changed it, other than the base DDL operation (CREATE, ALTER, DELETE), it does not present what the changes actually were. This is not something covered by the default trace. Second, the default trace has a fixed size. When it hits that size, the changes begin to overwrite. As a result, if you wait too long, especially on a busy database server, you may find your changes rolled off. But the Database Has Been Deleted! Pinal cited another issue, and that’s the inability to run the Schema Changes History report if the database has been dropped. Thankfully, all is not lost. One thing to remember is that the Schema Changes History report is ultimately driven by the Default Trace. As you may have guess, it’s a trace, like any other database trace. And the Default Trace does write to disk. The trace files are written to the defined LOG directory for that SQL Server instance and have a prefix of log_: Therefore, you can read the trace files like any other. Tip: Copy the files to a working directory. Otherwise, you may occasionally receive a file in use error. With the Default Trace files, if you ask the question early enough, you can see the information for a deleted database just the same as any other database. Testing with a Deleted Database: Here’s a short script that will create a database, create a schema, create an object, and then drop the database. Without the database, you can’t do a standard Schema Changes History report. CREATE DATABASE DeleteMe; GO USE DeleteMe; GO CREATE SCHEMA Test AUTHORIZATION dbo; GO CREATE TABLE Test.Foo (FooID INT); GO USE MASTER; GO DROP DATABASE DeleteMe; GO This sets up the perfect situation where we can’t retrieve the information using the Schema Changes History report but where it’s still available. Finding the Information: I’ve sorted the columns so I can see the Event Subclass, the Start Time, the Database Name, the Object Name, and the Object Type at the front, but otherwise, I’m just looking at the trace files using SQL Profiler. As you can see, the information is definitely there: Therefore, even in the case of a dropped/deleted database, you can still determine who did what and when. You can even determine who dropped the database (loginame is captured). The key is to get the default trace files in a timely manner in order to extract the information. If you want to get started with performance tuning and database security with the help of experts, read more over at Fix Your SQL Server. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: Notes from the Field, PostADay, SQL, SQL Authority, SQL Query, SQL Security, SQL Server, SQL Tips and Tricks, T SQL

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• Specs, Form and Function – What am I Missing?

  - by Barry Shulam

  0 0 1 628 3586 08041 29 8 4206 14.0 Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:Cambria; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Friday October 26th the Microsoft Surface RT arrived at the office.  I was summoned to my boss’s office for the grand unpacking.  If I had planned ahead I could have used my iPhone 4 to film the event and post it on YouTube however the desire to hold the device and turn it ON was more inviting than becoming a proxy reviewer for Engadget’s website.  1980 was the first time we had a personal computer in our house.  It was a  Kaypro computer. It weighed 29 pounds more than any persons lap could hold.  Then the term “portable computer” meant you could remove it from the building and take it else where.  Today I am typing on this entry on a Macbook Air which weighs 2.38 pounds. This morning Amazons front page main title is: “Much More for Much Less” I was born at the right time to start with the CPM operating system on the Kaypro thru the DOS, Windows, Linux, Mac OSX and mobile phone operating systems and languages.  If you are not aware Technology is moving at a rapid pace.  The New iPad (those who are keeping score – iPad4) is replacing a 7 month old machine the New iPad (iPad 3) I have used and owned many technology devices in my life.  The main point that most of the reader who are in the USA overlook is the fact that we are in the USA.  The devices we purchase have a great digital garden to support them.  The Kaypro computer had a 7-inch screen.  It was a TV tube with two colors – Black and Green.  You could see the 80-column screen flicker with characters – have you every played Pac-Man emulated on the screen with the ABC characters. Traveling across the world you will find that not all apps on your device will function as they did back home because they are not offered outside of your country of origin. I think the main question a buyer of technology should be asking is Function.  The greatest Specs with out function limit you.  The most beautiful form with out function is the same as a crystal vase on your shelf – not a good cereal bowl in the morning. Microsoft Surface RT, Amazon Kindle Fire and Apple iPad all great devices in their respective customers hands. My advice for those looking to purchase on this year:  If the device is your only technology device you buy what you WANT and LIKE. Consider this parallel universe if its not your only device?  Ever go shopping for clothing, shoes, and accessories with your wife, girlfriend, sister or mother?  If you listen carefully you will hear the little voices coming out of there heads saying:  “This goes well with that and I can use it also with that outfit” ”Do you think this clashes with that?”  “Ohh I love how that combination looks on you”.  Portable devices such as tablets and computers can offer a whole lot more when they are combined with the digital echo system you have at home and the manufacturer offers online. Pros of each Device: Microsoft Surface RT: There is a new functionality named SmartGlass which will let you share the content off your tablet to your XBOX 360.  Microsoft office is loaded on the tablet.  You can have more than one user profile on the tablet if you share it with others.   Amazon Kindle or Kindle HD: If you are an Amazon consumer with an annual Amazon Prime service you can consume videos and read books off the Amazon site.  Its the cheapest device.  Its a step up from the kindle reader in many ways.   Apple Ipad or Ipad mini: Over 270 Thousand applications.  Airplay permits you the ability to share to your TV screen. If you are a cord cutter (a person who gets their entertainment content over the web or air vs Cable Providers) the Airplay or Smart glass are a huge bonus.  iPad mini or not: The mini will fit in a purse where the larger one will not.  Its lighter which makes it nice to hold for prolonged periods.  It has an option for LTE wireless which non of the other sub 9 inch tables offer.  The screen is non retina which means the applications are smaller.  Speaking with individuals who are above 50 in age that wear glasses they retina does not make a difference for them however they prefer the larger iPad over the new mini.   Happy Shopping this Channuka Season.   The Kosher Coder.   Follow me on twitter @KosherCoder

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• Mark Hurd on the Customer Revolution: Oracle's Top 10 Insights

  - by Richard Lefebvre

  Reprint of an article from Forbes Businesses that fail to focus on customer experience will hear a giant sucking sound from their vanishing profitability. Because in today’s dynamic global marketplace, consumers now hold the power in the buyer-seller equation, and sellers need to revamp their strategy for this new world order. The ability to relentlessly deliver connected, personalized and rewarding customer experiences is rapidly becoming one of the primary sources of competitive advantage in today’s dynamic global marketplace. And the inability or unwillingness to realize that the customer is a company’s most important asset will lead, inevitably, to decline and failure. Welcome to the lifecycle of customer experience, in which consumers explore, engage, shop, buy, ask, compare, complain, socialize, exchange, and more across multiple channels with the unconditional expectation that each of those interactions will be completed in an efficient and personalized manner however, wherever, and whenever the customer wants. While many niche companies are offering point solutions within that sprawling and complex spectrum of needs and requirements, businesses looking to deliver superb customer experiences are still left having to do multiple product evaluations, multiple contract negotiations, multiple test projects, multiple deployments, and–perhaps most annoying of all–multiple and never-ending integration projects to string together all those niche products from all those niche vendors. With its new suite of customer-experience solutions, Oracle believes it can help companies unravel these challenges and move at the speed of their customers, anticipating their needs and desires and creating enduring and profitable relationships. Those solutions span the full range of marketing, selling, commerce, service, listening/insights, and social and collaboration tools for employees. When Oracle launched its suite of Customer Experience solutions at a recent event in New York City, president Mark Hurd analyzed the customer experience revolution taking place and presented Oracle’s strategy for empowering companies to capitalize on this important market shift. From Hurd’s presentation and related materials, I’ve extracted a list of Hurd’s Top 10 Insights into the Customer Revolution. 1. Please Don’t Feed the Competitor’s Pipeline!After enduring a poor experience, 89% of consumers say they would immediately take their business to your competitor. (Except where noted, the source for these findings is the 2011 Customer Experience Impact (CEI) Report including a survey commissioned by RightNow (acquired by Oracle in March 2012) and conducted by Harris Interactive.) 2. The Addressable Market Is Massive. Only 1% of consumers say their expectations were always met by their actual experiences. 3. They’re Willing to Pay More! In return for a great experience, 86% of consumers say they’ll pay up to 25% more. 4. The Social Media Microphone Is Always Live. After suffering through a poor experience, more than 25% of consumers said they posted a negative comment on Twitter or Facebook or other social media sites. Conversely, of those consumers who got a response after complaining, 22% posted positive comments about the company. 5.  The New Deal Is Never Done: Embrace the Entire Customer Lifecycle. An appropriately active and engaged relationship, says Hurd, extends across every step of the entire processs: need, research, select, purchase, receive, use, maintain, and recommend. 6. The 360-Degree Commitment. Customers want to do business with companies that actively and openly demonstrate the desire to establish strong and seamless connections across employees, the company, and the customer, says research firm Temkin Group in its report called “The CX Competencies.” 7. Understand the Emotional Drivers Behind Brand Love. What makes consumers fall in love with a brand? Among the top factors are friendly employees and customer reps (73%), easy access to information and support (55%), and personalized experiences, such as when companies know precisely what products or services customers have purchased in the past and what issues those customers have raised (36%). 8.  The Importance of Immediate Action. You’ve got one week to respond–and then the opportunity’s lost. If your company needs more than a week to answer a prospect’s question or request, most of those prospects will terminate the relationship. 9.  Want More Revenue, Less Churn, and More Referrals? Then improve the overall customer experience: Forrester’s research says that approach put an extra $900 million in the pockets of wireless service providers, $800 million for hotels, and $400 million for airlines. 10. The Formula for CX Success.  Hurd says it includes three elegantly interlaced factors: Connected Engagement, to personalize the experience; Actionable Insight, to maximize the engagement; and Optimized Execution, to deliver on the promise of value. RECOMMENDED READING: The Top 10 Strategic CIO Issues For 2013 Wal-Mart, Amazon, eBay: Who’s the Speed King of Retail? Career Suicide and the CIO: 4 Deadly New Threats Memo to Marc Benioff: Social Is a Tool, Not an App

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• Training a 'replacement', how to enforce standards?

  - by Mohgeroth

  Not sure that this is the right stack exchange site to ask this of, but here goes... Scope I work for a small company that employs a few hundred people. The development team for the company is small and works out of visual foxpro. A specific department in the company hired me in as a 'lone gunman' to fix and enhance a pre-existing invoicing system. I've successfully taken an Access application that suffered from a lot of risks and limitations and converted it into a C# application driven off of a SQL server backend. I have recently obtained my undergraduate and am no expert by any means. To help make up for that I've felt that earning microsoft certifications will force me to understand more about .net and how it functions. So, after giving my notice with 9 months in advance, 3 months ago a replacement finally showed up. Their role is to learn what I have been designing to an attempt to support the applications designed in C#. The Replacement Fresh out of college with no real-world work experience, the first instinct for anything involving data was and still is listboxes... any time data is mentioned the list box is the control of choice for the replacement. This has gotten to the point, no matter how many times I discuss other controls, where I've seen 5 listboxes on a single form. Classroom experience was almost all C++ console development. So, an example of where I have concern is in a winforms application: Users need to key Reasons into a table to select from later. Given that I know that a strongly typed data set exists, I can just drag the data source from the toolbox and it would create all of this for me. I realize this is a simple example but using databinding is the key. For the past few months now we have been talking about the strongly typed dataset, how to use it and where it interacts with other controls. Data sets, how they work in relation to binding sources, adapters and data grid views. After handing this project off I expected questions about how to implement these since for me this is the way to do it. What happened next simply floors me: An instance of an adapter from the strongly typed dataset was created in the activate event of the form, a table was created and filled with data. Then, a loop was made to manually add rows to a listbox from this table. Finally, a variable was kept to do lookups to figure out what ID the record was for updates if required. How do they modify records you ask? That was my first question too. You won't believe how simple it is, all you do it double click and they type into a pop-up prompt the new value to change it to. As a data entry operator, all the modal popups would drive me absolutely insane. The final solution exceeds 100 lines of code that must be maintained. So my concern is that none of this is sinking in... the department is only allowed 20 hours a week of their time. Up until last week, we've only been given 4-5 hours a week if I'm lucky. The past week or so, I've been lucky to get 10. Question WHAT DO I DO?! I have 4 weeks left until I leave and they fully 'support' this application. I love this job and the opportunity it has given me but it's time for me to spread my wings and find something new. I am in no way, shape or form convinced that they are ready to take over. I do feel that the replacement has the technical ability to 'figure it out' but instead of learning they just write code to do all of this stuff manually. If the replacement wants to code differently in the end, as long as it works I'm fine with that as horrifiying at it looks. However to support what I have designed they MUST to understand how it works and how I have used controls and the framework to make 'magic' happen. This project has about 40 forms, a database with over 30 some odd tables, triggers and stored procedures. It relates labor to invoices to contracts to projections... it's not as simple as it was three years ago when I began this project and the department is now in a position where they cannot survive without it. How in the world can I accomplish any of the following?: Enforce standards or understanding in constent design when the department manager keeps telling them they can do it however they want to Find a way to engage the replacement in active learning of the framework and system design that support must be given for Gracefully inform sr. management that 5-9 hours a week is simply not enough time to learn about the department, pre-existing processes, applications that need to be supported AND determine where potential enhancements to the system go... Yes I know this is a wall of text, thanks for reading through me but I simply don't know what I should be doing. For me, this job is a monster of a reference and things would look extremely bad if I left and things fell apart. How do I handle this?

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• Invitation to the Oracle EDGE Applications Partner Roadshow

  - by Hartmut Wiese

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 This is a unique opportunity for any Oracle Alliance & Channel Managers & their Partners to connect with the Oracle Edge Sales and Management Team to understand the relevance and value of the entire Oracle Edge Portfolio of Applications in solving complex customer issues and supporting a variety of evolving Partner Go-To-Market business models. Oracle Edge Applications (PLM, VCE, VCP, MDM, GRC, OPA) With strong participation from the key Oracle Edge Applications Sales business leaders, attendees will get the opportunity to hear about the benefits of the Oracle Edge Solutions within three different value-added contexts: Value 1: Oracle Edge Application Strategy Value 2: Oracle Value Chain Transformation Vision Value 3: Individual Application Business Line Differentiators Following on from the morning presentations, Oracle Partners will also get the opportunity in the afternoon to challenge and discuss the value of Oracle Edge Applications in the context of their own Go-To-Market business models. These sensitive discussions will be managed via focused 1-2-1 breakout meetings with the relevant Oracle Edge Applications Sales Business Leaders. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} When Where To Register Tuesday, July 09th 2013 09 am to 04 pm Utrecht Register now Tuesday, July 16th 2013 09 am to 04 pm London Register now Wednesday, August 28th 2013 09 am to 04 pm Paris Register now IIMPORTANT NOTE: ONLY 60 ATTENDEE PLACES AVAILABLE PER LOCATION - BOOK NOW TO AVOID MISSING OUT. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} There is a strict limit to the number of people who can attend this event based on site logistics for the day. Please note that Partners will be given priority over Oracle personnel registrations. Partners however may only register a maximum of 2 personnel from their company plus the supporting local Oracle Alliance & Channel Manager /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• SharePoint 2010 Diagnostic Studio Remote Diag

  - by juanlarios

  I have had some time this week to try out some tools that I have been meaning to try out. This week I am trying out the SP 2010 Diagnostic Studio. I installed it successfully and tried it on my development evironment. I was able to build a report and a snapshot of the environment. I decided to turn my attention to my Employer's intranet environment. This would allow me to analyze it and measure it against benchmarks. I didn't want to install the Diagnostic studio on the Production Envorinment, lucky for me, the Diagnostic studio can be run remotely, well...kind of. Issue My development environment is a stand alone, full installation of SharePoint 2010 Server. It has Office 2010, SQL 2008 Enterprise, a DC...well you get the point, it's jammed packed! But more importantly it's a stand alone, self contained VM environment. Well Microsoft has instructions as to how to connect remotely with Diagnostic Studio here. The deciving part of this is that the SP2010DS prompts you for credentails. So I thought I was getting the right account to run the reports. I tried all the Power Shell commands in the link above but I still ended up getting the following errors: 06/28/2011 12:50:18    Connecting to remote server failed with the following error message : The WinRM client cannot process the request...If the SPN exists, but CredSSP cannot use Kerberos to validate the identity of the target computer and you still want to allow the delegation of the user credentials to the target computer, use gpedit.msc and look at the following policy: Computer Configuration -> Administrative Templates -> System -> Credentials Delegation -> Allow Fresh Credentials with NTLM-only Server Authentication.  Verify that it is enabled and configured with an SPN appropriate for the target computer. For example, for a target computer name "myserver.domain.com", the SPN can be one of the following: WSMAN/myserver.domain.com or WSMAN/*.domain.com. Try the request again after these changes. For more information, see the about_Remote_Troubleshooting Help topic. 06/28/2011 12:54:47    Access to the path '\\<targetserver>\C$\Users\<account logging in>\AppData\Local\Temp' is denied. You might also get an error message like this: The WinRM client cannot process the request. A computer policy does not allow the delegation of the user credentials to the target computer. Explanation After looking at the event logs on the target environment, I noticed that there were a several Security Exceptions. After looking at the specifics around who was denied access, I was able to see the account that was being denied access, it was the client machine administrator account. Well of course that was never going to work!!! After some quick Googling, the last error message above will lead you to edit the Local Group Policy on the client server. And although there are instructions from microsoft around doing this, it really will not work in this scenario. Notice the Description and how it only applices to authentication mentioned? Resolution I can tell you what I did, but I wish there was a better way but I simply don't know if it's duable any other way. Because my development environment had it's own DC, I didn't really want to mess with Kerberos authentication. I would also not be smart to connect that server to the domain, considering it has it's own DC. I ended up installing SharePoint 2010 Diagnostic Studio on another Windows 7 Dev environment I have, and connected the machien to the domain. I ran all the necesary remote credentials commands mentioned here. Those commands add the group policy for you! Once I did this I was able to authenticate properly and I was able to get the reports. Conclusion   You can run SharePoint 2010 Diagnostic Studio Remotely but it will require some specific scenarions. A couple of things I should mention is that as far as I understand, SP2010 DS, will install agents on your target environment to run tests and retrieve the data. I was a Farm Administrator, and also a Server Admin on SharePoint Server. I am not 100% sure if you need all those permissions but I that's just what I have to my internal intranet.   I deally I would like to have a machine that I can have SharePoint 2010 DIagnostic Studio installed and I can run that against client environments. It appears that I will not be able to do that, unless I enable Kerberos on my Windows 7 Machine now. If you have it installed in the same way I would like to have it, please let me know, I'll keep trying to get what I'm after. Hope this helps someone out there doing the same.

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