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• How customers view and interact with a company

  The Harvard Business Review article written by Rayport and Jaworski is aptly titled “Best Face Forward” because it sheds light on how customers view and interact with a company. In the past most business interaction between customers was performed in a face to face meeting where one party would present an item for sale and then the other would decide whether to purchase the item. In addition, if there was a problem with a purchased item then they would bring the item back to the person who sold the item for resolution. One of my earliest examples of witnessing this was when I was around 6 or 7 years old and I was allowed to spend the summer in Tennessee with my Grandparents. My Grandfather had just written a book about the local history of his town and was selling them to his friends and local bookstores. I still remember he offered to pay me a small commission for every book I helped him sell because I was carrying the books around for him. Every sale he made was face to face with his customers which allowed him to share his excitement for the book with everyone. In today’s modern world there is less and less human interaction as the use of computers and other technologies allow us to communicate within seconds even though both parties may be across the globe or just next door. That being said, customers view a company through multiple access points called faces that represent the ability to interact without actually seeing a human face. As a software engineer this is a good and a bad thing because direct human interaction and technology based interaction have both good and bad attributes based on the customer. How organizations coordinate business and IT functions, to provide quality service varies based on each individual business and the goals and directives put in place by its management. According to Rayport and Jaworski, the type of interaction used through a particular access point may lend itself to be people-dominate, machine-dominate, or a combination of both. The method by which a company communicates information through an access point is a strategic choice that relates costs and customer outcomes. To simplify this, the choice is based on what can give the customer the best experience interacting with the company when the cost of the interaction is also a factor. I personally see examples of this every day at work. The company website is machine-dominate with people updating and maintaining information, our groups department is people dominate because most of the customer interaction is done at the customers location and is backed up by machine based data sources, and our sales/member service department is a hybrid because employees work in tandem with machines in order for them to assist customers with signing up or any other issue they may have. The positive and negative aspects of human and machine interfaces are a key aspect in deciding which interface to use when allowing customers to access a company or a combination of the two. Rayport and Jaworski also used MIT professor Erik Brynjolfsson preliminary catalog of human and machine strengths. He stated that humans outperform machines in judgment, pattern recognition, exception processing, insight, and creativity. I have found this to be true based on the example of how sales and member service reps at my company handle a multitude of questions and various situations with a lot of unknown variables. A machine interface could never effectively be able to handle these scenarios because there are too many variables to consider and would not have the built-in logic to process each customer’s claims and needs. In addition, he also stated that machines outperform humans in collecting, storing, transmitting and routine processing. An example of this would be my employer’s website. Customers can simply go online and purchase a product without even talking to a sales or member services representative. The information is then stored in a database so that the customer can always go back and review there order, and access their selected services. A human, no matter how smart they are would never be able to keep track of hundreds of thousands of customers let alone know what they purchased or how much they paid. In today’s technology driven economy every company must offer their customers multiple methods of accessibly in order to survive. The more of an opportunity a company has to create a positive experience for their customers, in my opinion, they more likely the customer will return to that company again. I have noticed this with my personal shopping habits and experiences. References Rayport, J., & Jaworski, B. (2004). Best Face Forward. Harvard Business Review, 82(12), 47-58. Retrieved from Business Source Complete database.

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• How to commit inside a CURSOR Loop?

  - by user320587

  Hi, I am trying to see if its possible to perform Update within a cursor loop and this updated data gets reflected during the second iteration in the loop. DECLARE cur CURSOR FOR SELECT [Product], [Customer], [Date], [Event] FROM MyTable WHERE [Event] IS NULL OPEN cur FETCH NEXT INTO @Product, @Customer, @Date, @Event WHILE @@FETCH_STATUS = 0 BEGIN SELECT * FROM MyTable WHERE [Event] = 'No Event' AND [Date] < @DATE -- Now I update my Event value to 'No Event' for records whose date is less than @Date UPDATE MyTable SET [Event] = 'No Event' WHERE [Product] = @Product AND [Customer] = @Customer AND [Date] < @DATE FETCH NEXT INTO @Product, @Customer, @Date, @Event END CLOSE cur DEALLOCATE cur Assume when the sql executes the Event column is NULL for all records In the above sql, I am doing a select inside the cursor loop to query MyTable where Event value is 'No Event' but the query returns no value even though I am doing an update in the next line. So, I am thinking if it is even possible to update a table and the updated data get reflected in the next iteration of the cursor loop. Thanks for any help, Javid

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• Returning the value of an identity column during/after SQL INSERT command

  - by Adam Kane

  Using VS 2010, with ASP.NET, and .NET 3.0, and C#... When I use a System.Web.UI.WebControls.SqlDataSource and call its Insert() method to insert a new row, and that table has an identity column, I'd like my method to return the value of that column. For example, in my SQL 2005 table, I've got: Customer.Id Customer.FirstName Customer.LastName Where Customer.Id is an identity colum. When I call my method InsertNewCustomerRecord( "John", "Smith" ), I'd like to be able to return the Customer.Id that gets automatically generated in the database. Sorry for such a roughly posed question. Let me know if I can add better detail. Thanks.

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• Deleting a Collection with NHibernate Using the Criteria API

  - by lomaxx

  I think I know what the answer to this question is probably going to be, but I thought I'd go ahead and ask it anyway. It appears that within NHibernate if I do something like this: IList<Customer> customers = Session.CreateCriteria(typeof(Customer)) .Add(Restrictions.Eq("Name", "Steve") .List<Customer>(); And I want to then delete that list of customers. From what I can tell the only way to do it is like this: foreach(var customer in customers) { Session.Delete(customer); } But what I'm wondering is if there's any way I can just go: Session.Delete(customers); And delete the entire collection with a single call?

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• How to Select Multiple Records from Multiple Tables at Once - SQL Server/C#/.NET/T-SQL

  - by peace

  I have two tables Customer and CustomerPhone. Customer usually has multiple phone numbers, so when i run select statement on customer 101, i will get multiple records due to the multiple phone numbers. As you see below all the "Phone" and "Fax" field belongs to CustomerPhone table. These are considered as two records in the CustomerPhone table whereas the rest of fields relate to Customer table which is a single record. What should i do to fill Phone and Fax field in this case? Should i run select statement on CustomerPhone first and then run select statement on Customer?

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• Java programming accessing object variables

  - by Haxed

  Helo, there are 3 files, CustomerClient.java, CustomerServer.java and Customer.java PROBLEM: In the CustomerServer.java file, i get an error when I compile the CustomerServer.java at line : System.out.println(a[k].getName()); ERROR: init: deps-jar: Compiling 1 source file to C:\Documents and Settings\TLNA\My Documents\NetBeansProjects\Server\build\classes C:\Documents and Settings\TLNA\My Documents\NetBeansProjects\Server\src\CustomerServer.java:44: cannot find symbol symbol : method getName() location: class Customer System.out.println(a[k].getName()); 1 error BUILD FAILED (total time: 0 seconds) CustomerClient.java import java.io.*; import java.net.*; import java.awt.*; import java.awt.event.*; import javax.swing.*; import javax.swing.border.*; public class CustomerClient extends JApplet { private JTextField jtfName = new JTextField(32); private JTextField jtfSeatNo = new JTextField(32); // Button for sending a student to the server private JButton jbtRegister = new JButton("Register to the Server"); // Indicate if it runs as application private boolean isStandAlone = false; // Host name or ip String host = "localhost"; public void init() { JPanel p1 = new JPanel(); p1.setLayout(new GridLayout(2, 1)); p1.add(new JLabel("Name")); p1.add(jtfName); p1.add(new JLabel("Seat No.")); p1.add(jtfSeatNo); add(p1, BorderLayout.CENTER); add(jbtRegister, BorderLayout.SOUTH); // Register listener jbtRegister.addActionListener(new ButtonListener()); // Find the IP address of the Web server if (!isStandAlone) { host = getCodeBase().getHost(); } } /** Handle button action */ private class ButtonListener implements ActionListener { public void actionPerformed(ActionEvent e) { try { // Establish connection with the server Socket socket = new Socket(host, 8000); // Create an output stream to the server ObjectOutputStream toServer = new ObjectOutputStream(socket.getOutputStream()); // Get text field String name = jtfName.getText().trim(); String seatNo = jtfSeatNo.getText().trim(); // Create a Student object and send to the server Customer s = new Customer(name, seatNo); toServer.writeObject(s); } catch (IOException ex) { System.err.println(ex); } } } /** Run the applet as an application */ public static void main(String[] args) { // Create a frame JFrame frame = new JFrame("Register Student Client"); // Create an instance of the applet CustomerClient applet = new CustomerClient(); applet.isStandAlone = true; // Get host if (args.length == 1) { applet.host = args[0]; // Add the applet instance to the frame } frame.add(applet, BorderLayout.CENTER); // Invoke init() and start() applet.init(); applet.start(); // Display the frame frame.pack(); frame.setVisible(true); } } CustomerServer.java import java.io.*; import java.net.*; public class CustomerServer { private String name; private int i; private ObjectOutputStream outputToFile; private ObjectInputStream inputFromClient; public static void main(String[] args) { new CustomerServer(); } public CustomerServer() { Customer[] a = new Customer[30]; try { // Create a server socket ServerSocket serverSocket = new ServerSocket(8000); System.out.println("Server started "); // Create an object ouput stream outputToFile = new ObjectOutputStream( new FileOutputStream("student.dat", true)); while (true) { // Listen for a new connection request Socket socket = serverSocket.accept(); // Create an input stream from the socket inputFromClient = new ObjectInputStream(socket.getInputStream()); // Read from input //Object object = inputFromClient.readObject(); for (int k = 0; k <= 2; k++) { if (a[k] == null) { a[k] = (Customer) inputFromClient.readObject(); // Write to the file outputToFile.writeObject(a[k]); //System.out.println("A new student object is stored"); System.out.println(a[k].getName()); break; } if (k == 2) { //fully booked outputToFile.writeObject("All seats are booked"); break; } } } } catch (ClassNotFoundException ex) { ex.printStackTrace(); } catch (IOException ex) { ex.printStackTrace(); } finally { try { inputFromClient.close(); outputToFile.close(); } catch (Exception ex) { ex.printStackTrace(); } } } } Customer.java public class Customer implements java.io.Serializable { private String name; private String seatno; public Customer(String name, String seatno) { this.name = name; this.seatno = seatno; } public String getName() { return name; } public String getSeatNo() { return seatno; } }

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• ASP.NET web services leak memory when (de)serializing disposable objects?

  - by Serilla

  In the following two cases, if Customer is disposable (implementing IDisposable), I believe it will not be disposed by ASP.NET, potentially being the cause of a memory leak: [WebMethod] public Customer FetchCustomer(int id) { return new Customer(id); } [WebMethod] public void SaveCustomer(Customer value) { // save it } This flaw applies to any IDisposable object. So returning a DataSet from a ASP.NET web service, for example, will also result in a memory leak - the DataSet will not be disposed. In my case, Customer opened a database connection which was cleaned up in Dispose - except Dispose was never called resulting in loads of unclosed database connections. I realise there a whole bunch of bad practices being followed here (its only an example anyway), but the point is that ASP.NET - the (de)serializer - is responsible for disposing these objects, so why doesn't it? This is an issue I was aware of for a while, but never got to the bottom of. I'm hoping somebody can confirm what I have found, and perhaps explain if there is a way of dealing with it.

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• C# Reflection Question

  - by Jimbo

  This is a scenario created to help understand what Im trying to achieve. I am trying to create a method that returns the specified property of a generic object e.g. public object getValue<TModel>(TModel item, string propertyName) where TModel : class{ PropertyInfo p = typeof(TModel).GetProperty(propertyName); return p.GetValue(item, null); } The code above works fine if you're looking for a property on the TModel item e.g. string customerName = getValue<Customer>(customer, "name"); However, if you want to find out what the customer's group's name is, it becomes a problem: e.g. string customerGroupName = getValue<Customer>(customer, "Group.name"); Hoping someone can give me some insight on this way out scenario - thanks.

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• Subsonic foreign key returning collection?

  - by Shaul

  I'm just writing my first "Hello World" program using Subsonic, for which I've thrown together a simple little Customer/Invoice/InvoiceItem/Product database. The connection was successfully made to the DB, and it generated all the right ActiveRecord classes. But for some reason, the Invoice class has a property called Customers, which returns a collection of Customer objects, even though the Invoice table has a CustomerID field which has a foreign key to the Customer table. I would have expected a Customer property returning a single Customer object. I must be doing something wrong - but what?

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• automatically rewrite URLs in ASP.NET

  - by Ali_dotNet

  I use VS2010,C# to develop an ASP.NET web site, my customers want me to have their pages like this: mysite.com/customer (in fact they call mysite/customer/default.aspx) so I've manually created several folders for each customer, and inserted a default.aspx file in the folder so that users can view customer page by typing mysite.com/customer is there a better way for performing this scenario? I don't want to have mysite.com/customer1.aspx, I want to have mysite.com/customer1, is there anyway that I can remove folders (and their containing default.aspx files) and generate something automatic using my customers database? should I use URL rewriting? is there anyway that I can create page mysite.com/customer1.aspx, and users can view it by typing mysite.com/customer1? I think it is possible to rewrite URLs in web.config, but I don't want to do it manually in web.config as my pages would increase in a daily basis thanks

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• Can't update rows in my database using Entity Framework...?

  - by Dissonant

  Okay, this is really weird. I made a simple database with a single table, Customer, which has a single column, Name. From the database I auto-generated an ADO.NET Entity Data Model, and I'm trying to add a new Customer to it like so: using System; using System.Collections.Generic; using System.Linq; using System.Text; namespace Test { class Program { static void Main() { Database1Entities db = new Database1Entities(); Customer c = new Customer(); c.Name = "Harry"; db.AddToCustomer(c); db.SaveChanges(); } } } But it doesn't persist Customer "Harry" to the database! I've been scratching my head for a while now wondering why such a simple operation doesn't work. What on earth could be the problem!?

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• How to return relationships in a custom un-typed dataservice provider

  - by monkey_p

  I have a custom .Net DataService and can't figure out how to return the data for relationships. The data base has 2 tables (Customer, Address). A Customer can have multiple addresses, but each address can only have on customer. I'm using Dictionary<string,object> as my data type. My question, for the following 2 urls how do i return the data. http://localhost/DataService/Customer(1)/Address http://localhost/DataService/Address(1)/Customer For the none relational queries I return a List<Dictionary<string,object>> So I imagined for the relation I should just populate the element with a either a Dictionary<string,object> for the single ones and a List<Dictionary<string,object>> for many relationships. But this just gives me a NullRefferenceException So what am I doing wrong?

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• C# Using Reflection to Get a Generic Object's (and its Nested Objects) Properties

  - by Jimbo

  This is a scenario created to help understand what Im trying to achieve. I am trying to create a method that returns the specified property of a generic object e.g. public object getValue<TModel>(TModel item, string propertyName) where TModel : class{ PropertyInfo p = typeof(TModel).GetProperty(propertyName); return p.GetValue(item, null); } The code above works fine if you're looking for a property on the TModel item e.g. string customerName = getValue<Customer>(customer, "name"); However, if you want to find out what the customer's group's name is, it becomes a problem: e.g. string customerGroupName = getValue<Customer>(customer, "Group.name"); Hoping someone can give me some insight on this way out scenario - thanks.

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• PHP Magento get customers last order total

  - by simian

  I am working outside of magento store root folder (1.4) and I would like to get customers order totals, and date of last order. I have started with this: $customer = Mage::getModel('customer/customer')->load($entity_id); $customerTotals =Mage::getResourceModel('sales/sale_collection') ->setCustomerFilter($customer) ->load() ->getTotals(); echo $customerTotals->getNumOrders(); echo money_format('$%i',$customerTotals->getLifetime()); This seems to be giving me totals from the wrong customer... Also, can't quite figure out how to get customers last order day. any help would be appreciated.

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• Who Makes a Good Product Owner

  - by Robert May

  In general, the best product owners are those that care passionately about the customer of the product.  Note that I didn’t say about the product itself.  Actually, people that only care about the product, generally do not make good product owners.  Products only matter in relationship to their customers.  If a product doesn’t provide value to the customer, then the product has no value, no matter what a person might think of the product, and no matter what cool technologies exist inside of the product. A good product owner is also a good negotiator.  They recognize that many different priorities exist inside of a corporation, but that there can be only one list that developers work from.  A good product owner recognizes that its their job to help others around them prioritize (perhaps with a Product Council), but also understand that they alone have the final say about priorities and are willing to make the tough decisions required.  Deciding the priority between two perfectly valid stories is very difficult, especially when the stories are from two different departments! A good product owner is deeply interested in helping the team be successful.  They don’t seek to control the team, but instead seek to understand what the team can do and then work with the team to get the best product possible for the Customer.  A good product owner is never denigrating to team members, ever.  They recognize that such behavior would damage the trust that needs to be present between team members and product owners and will avoid it at all costs. In general, technical people (i.e. former or current developers) make poor product owners.  In their minds, they can’t separate implementation details from user functionality, so their stories end up sounding like implementation details.  For example, “The user enters their username on the password screen” is something that a technical product owner would write.  The proper wording for that story is “A user supplies the system with their credentials.”  Because technical people think different from the rest of the population, they are generally not a good fit. A good product owner is also a good writer.  Writing good stories demands good writing.  The art of persuasion, descriptiveness and just general good grammar are all required.  A good Product Owner must also be well spoken, since most of what will be conveyed will be conveyed with the spoken word, not just written word. A good product owner is a “People Person.”  They like talking to people and are very patient.  They don’t mind having questions repeated or fielding many questions, because they want to make sure that the ideas they’re conveying are properly understood so the customer gets the best product possible.  They are happy to answer any questions a team member may have and invite feedback and criticism of designs and stories, since they want a good product.  They really have little ego that gets in the way of building a great product. All of these qualities can be hard to find, but if you look close enough, you’ll find the right person in your organization.  Product owners can be found anywhere, not just in upper management.  Some of the best product owners are those that are very close to the customer.  In fact, check your customer support staff.  I’d bet that several great product owners are lurking there. Final note about what makes a good product owner.  You’re probably NOT going to find a good product owner in a manager, especially if they consider themselves a “Manager.”  Product owners don’t manage anything but the backlog, so be especially careful if the person you’re selecting for Product Owner is a manager. Up Next, “Messing with the Team.” Technorati Tags: Scrum,Product Owner

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• Eager Loading more than 1 table in LinqtoSql

  - by Michael Freidgeim

  When I've tried in Linq2Sql to load table with 2 child tables, I've noticed, that multiple SQLs are generated. I've found that  it isa known issue, if you try to specify more than one to pre-load it just  picks which one to pre-load and which others to leave deferred (simply ignoring those LoadWith hints)There are more explanations in http://codebetter.com/blogs/david.hayden/archive/2007/08/06/linq-to-sql-query-tuning-appears-to-break-down-in-more-advanced-scenarios.aspxThe reason the relationship in your blog post above is generating multiple queries is that you have two (1:n) relationship (Customers->Orders) and (Orders->OrderDetails). If you just had one (1:n) relationship (Customer->Orders) or (Orders->OrderDetails) LINQ to SQL would optimize and grab it in one query (using a JOIN).  The alternative -to use SQL and POCO classes-see http://stackoverflow.com/questions/238504/linq-to-sql-loading-child-entities-without-using-dataloadoptions?rq=1Fortunately the problem is not applicable to Entity Framework, that we want to use in future development instead of Linq2SqlProduct firstProduct = db.Product.Include("OrderDetail").Include("Supplier").First(); ?

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• Oracle OpenWorld 2012: The Best Just Gets Better

  - by kellsey.ruppel

  For almost 30 years, Oracle OpenWorld has been the world's premier learning event for Oracle customers, developers, and partners. With more than 2,000 sessions providing best practices; demos; tips and tricks; and product insight from Oracle, customers, partners, and industry experts, Oracle OpenWorld provides more educational and networking opportunities than any other event in the world. 2011 Facts Attendees from 117 Countries Used Filtered Tap Water to Eliminate 22 Tons of Plastic Bottles Diverted Enough Trash to Fill 37 Dump Trucks 45,000+ Total Registered Attendees Oracle OpenWorld 2012: The Best Just Gets Better What's New? What's Different?  This year Oracle OpenWorld will include the Executive Edge @ OpenWorld (replacing Leaders Circle), the Customer Experience Summit @ OpenWorld, JavaOne, MySQL Connect, and the expanded Oracle PartnerNetwork Exchange @ OpenWorld. More than 50,000 customers and partners will attend OpenWorld to see Oracle's newest hardware and software products at work, and learn more about our server and storage, database, middleware, industry, and applications solutions.  New This Year: The Executive Edge @ Oracle OpenWorld (Oct 1 - 2) New at Oracle OpenWorld this year, the Executive Edge @ OpenWorld (replacing Leaders Circle) will bring together customer, partner and Oracle executives for two days of keynote presentations, summits targeted to customer industries and organizational roles, roundtable discussions, and great new networking opportunities. The Customer Experience Revolution Is Here!Customer Experience Summit @ Oracle OpenWorld (Oct 3 - 5) This dynamic new program offers more than 60 keynotes, roundtables and networking sessions exploring trends, innovations and best practices to help companies succeed with a customer experience-driven business strategy.  All Things Java -- JavaOne (Sep 30 - Oct 4) JavaOne is the world's most important event for the Java developer community. Technical sessions cover topics that span the breadth of the Java universe, with keynotes from the foremost Java visionaries and expert-led hands-on learning opportunities.  Are you innovating with Oracle Fusion Middleware?  If you are, then you need to know that the Call for Nominations for the 2012 Oracle Fusion Middleware Innovation Awards is open now through July 17, 2012. Jointly sponsored by Oracle, AUSOUG, IOUG, OAUG, ODTUG, QUEST, and UKOUG, the Oracle Fusion Middleware Innovation Awards honor organizations creatively using Oracle Fusion Middleware to deliver unique value to their enterprise.  Winning customers and partners will be hosted at Oracle OpenWorld 2012, where they can connect with Oracle executives, network with peers, and be featured in an upcoming edition of Oracle Magazine. Be sure to submit your WebCenter use case today! Oracle Music Festival his year, the first-ever Oracle Music Festival will debut, running from September 30 to October 4. In the tradition of great live music events like Coachella and SXSW, the streets of San Francisco—from 7:00 p.m. to 1:00 a.m. for five nights-into-days—will vibrate with the music of some of today’s hottest name acts, emerging and local bands, and scratching DJs. Outdoor venues and clubs near Moscone Center and the Zone (including 111 Minna, DNA, Mezzanine, Roe, Ruby Skye, Slim’s, the Taylor Street Café, Temple, Union Square, and Yerba Buena Gardens) will showcase acts that range from reggae to rock, punk to ska, R&B to country, indie to honky-tonk. After a full day of sessions and networking, you'll be primed for some late-night relaxation and rocking out at one or more of these sets.  Please note that with awesome acts, thousands of music devotees, and a limited number of venues each night, access to Festival events is on a first-come, first-served basis. Join us at the Oracle Music Festival--it's going to be epic! Save $500 on Registration with Early Bird Pricing Early Bird pricing ends July 13! Save up to $500 on registration fees by registering by Friday. Will you be attending Oracle OpenWorld 2012? We hope to see you there! Be sure to follow @oraclewebcenter on Twitter for more information and use hashtags #webcenter and #oow!

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• How to design database having multiple interrelated entities

  - by Sharath Chandra

  I am designing a new system which is more of a help system for core applications in banks or healthcare sector. Given the nature of the system this is not a heavy transaction oriented system but more of read intensive. Now within this application I have multiple entities which are related to each other. For e.g. Assume the following entities in the system User Training Regulations Now each of these entities have M:N Relationship with each other. Assuming the usage of a standard RDBMS, the design may involve many relationship tables each containing the relationships one other entity ("User_Training", "User_Regulations", "Training_Regulations"). This design is limiting since I have more than 3 entities in the system and maintaining the relationship graph is difficult this way. The most frequently used operation is "given an entity get me all the related entities" . I need to design the database where this operation is relatively inexpensive. What are the different recommendations for modelling this kind of database.

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• Oracle EMEA News Digest - May 2014

  - by Steve Walker

  Systems Oracle introduced a technology preview of an OpenStack® distribution that allows Oracle Linux and Oracle VM users to work with the open source cloud software. This provides customers with additional choices and interoperability while taking advantage of the efficiency, performance, scalability, and security of Oracle Linux and Oracle VM. The distribution is delivered as part of the Oracle Linux and Oracle VM Premier Support offerings, at no additional cost. Oracle plans to work further with the OpenStack community to develop and enhance its enterprise-class capabilities to meet customer demands. Also in the Open Source arena, Oracle announced the general availability of MySQL Fabric. MySQL Fabric provides an integrated system that makes it simpler to manage groups of MySQL databases. It delivers both high availability - via failure detection and failover - and scalability through automated data sharding. Oracle Database, Middleware and Technology The company made two announcements for Oracle Tuxedo, the #1 application server for C, C++, COBOL and Java deployments in private cloud or traditional data center environments. With enhanced management and monitoring features and tighter integration with Oracle technologies, the latest release of Oracle Tuxedo 12c enables organizations to dramatically increase application throughput, while reducing total cost of ownership and time to market for new application development and deployment. Oracle also introduced the latest release of its mainframe application rehosting platform, Oracle Tuxedo ART 12c, to help organizations speed up migration projects and accelerate the adoption of the new environment by current IT staff. It enables organizations to accelerate the rehosting of IBM mainframe applications and greatly enhance management and supportability of the rehosted applications while reducing costs and risk. Applications According to new Oracle studies, B2B and B2C commerce professionals find integrated, omni-channel customer experiences increasingly valuable to their organizations, and are continuing to invest in technologies and digital content strategies to facilitate them. The studies—one for B2B and one for B2C—surveyed e-commerce professionals in business and technology departments from around the world. Although the priorities, success metrics, and technology investments differed between the two groups, customer acquisition and retention emerged as common themes across B2B and B2C. Growing market share and enhancing customer experience are cited as top investment areas for all e-commerce professionals. In product news, Oracle announced the latest release of Oracle Business Intelligence (BI) Applications (version 11.1.1.8.1, in case anyone asks). It includes prebuilt connectors between Oracle Procurement and Spend Analytics and Oracle’s JD Edwards. Additionally, a new Oracle Human Resources Analytics module for developing and maintaining a skilled workforce has been introduced. In use at more than 4,000 companies worldwide, Oracle BI Applications support leading enterprise applications, including Oracle E-Business Suite, Oracle’s PeopleSoft, Oracle's Siebel CRM, Oracle’s JD Edwards EnterpriseOne offering high-performing analytics at a lower cost. Industries For the Communications Industry, Oracle has launched a new release of the Oracle Communications Core Session Manager. This gives CSPs a new way to design, deploy and manage complex networking services and embrace next-generation technology, It provides them with an immediate entry point for  network function virtualization (NFV) efforts, allowing them to realize immediate benefits associated with network virtualization – including increased service agility and improved network resource sharing. And for the Utilities Industry, Oracle is releasing solutions with new business features and enhanced technical architecture that help position utilities for success now and into the future. Oracle has provided new releases for its customer information system,  meter data management system, customer self-service solution and mobile workforce management solution.

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• Advisor Webcast: Integrating DRM with EPMA

  - by THE

  Leave out your shoes early this year!On December 5th Saint Nicolas has something to put into them... Another Advisor Webcast is on: This time it is Matt Lontchar presenting the setup and use of Data Relationship Modeling ( DRM ) with Hyperion EPMA (to be then used with Planning and or HFM) In this one-hour session he will demonstrate the setup and configuration of a Data Relationship Management application for chart of accounts management with Oracle General Ledger and dimension management for Oracle EPM System applications such as Hyperion Financial Management and Hyperion Planning. Key Points will be: Configuring Data Relationship Management for Oracle GL and EPM Architect integration Configuring Hyperion Foundation Services (Weblogic, Web Services Manager, Shared Services) Deploying and configuring the DRM Web Service Setting up Oracle General Ledger for DRM integration Configuring EPM Architect for DRM integration So - treat yourself for some pre-season "chocolate" and join in on this webcast. You find all relevant information on Doc ID 1504283.1 or via the Advsior Webcast Schedule Note  Doc ID 740966.1 Or simply go directly to the registration site at Webex: https://oracleaw.webex.com/oracleaw/onstage/g.php?d=596766085&t=a

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• Q&A: Drive Online Engagement with Intuitive Portals and Websites

  - by kellsey.ruppel

  We had a great webcast yesterday and wanted to recap the questions that were asked throughout. Can ECM distribute contents to 3rd party sites?ECM, which is now called WebCenter Content can distribute content to 3rd party sites via several means as well as SSXA - Site Studio for External Applications. Will you be able to provide more information on these means and SSXA?If you have an existing JSP application, you can add the SSXA libraries to your IDE where your application was built (JDeveloper for example).  You can now drop some code into your 3rd party site/application that can both create and pull dynamically contributable content out of the Content Server for inclusion in your pages.   If the 3rd party site is not a JSP application, there is also the option of leveraging two Site Studio (not SSXA) specific custom WebCenter Content services to pull Site Studio XML content into a page. More information on SSXA can be found here: http://docs.oracle.com/cd/E17904_01/doc.1111/e13650/toc.htm Is there another way than a ”gadget” to integrate applications (like loan simulator) in WebCenter Sites?There are some other ways such as leveraging the Pagelet Producer, which is a core component of WebCenter Portal. Oracle WebCenter Portal's Pagelet Producer (previously known as Oracle WebCenter Ensemble) provides a collection of useful tools and features that facilitate dynamic pagelet development. A pagelet is a reusable user interface component. Any HTML fragment can be a pagelet, but pagelet developers can also write pagelets that are parameterized and configurable, to dynamically interact with other pagelets, and respond to user input. Pagelets are similar to portlets, but while portlets were designed specifically for portals, pagelets can be run on any web page, including within a portal or other web application. Pagelets can be used to expose platform-specific portlets in other web environments. More on Page Producer can be found here:http://docs.oracle.com/cd/E23943_01/webcenter.1111/e10148/jpsdg_pagelet.htm#CHDIAEHG Can you describe the mechanism available to achieve the context transfer of content?The primary goal of context transfer is to provide a uniform experience to customers as they transition from one channel to another, for instance in the use-case discussed in the webcast, it was around a customer moving from the .com marketing website to the self-service site where the customer wants to manage his account information. However if WebCenter Sites was able to identify and segment the customers  to a specific category where the customer is a potential target for some promotions, the same promotions should be targeted to the customer when he is in the self-service site, which is managed by WebCenter Portal. The context transfer can be achieved by calling out the WebCenter Sites Engage Server API’s, which will identify the segment that the customer has been bucketed into. Again through REST API’s., WebCenter Portal can then request WebCenter Sites for specific content that needs to be targeted for a customer for the identified segment. While this integration can be achieved through custom integration today, Oracle is looking into productizing this integration in future releases.  How can context be transferred from WebCenter Sites (marketing site) to WebCenter Portal (Online services)?WebCenter Portal Personalization server can call into WebCenter Sites Engage Server to identify the segment for the user and then through REST API’s request specific content that needs to be surfaced in the Portal. Still have questions? Leave them in the comments section! And you can catch a replay of the webcast here.

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• Q&A: Drive Online Engagement with Intuitive Portals and Websites

  - by kellsey.ruppel

  We had a great webcast yesterday and wanted to recap the questions that were asked throughout. Can ECM distribute contents to 3rd party sites?ECM, which is now called WebCenter Content can distribute content to 3rd party sites via several means as well as SSXA - Site Studio for External Applications. Will you be able to provide more information on these means and SSXA?If you have an existing JSP application, you can add the SSXA libraries to your IDE where your application was built (JDeveloper for example).  You can now drop some code into your 3rd party site/application that can both create and pull dynamically contributable content out of the Content Server for inclusion in your pages.   If the 3rd party site is not a JSP application, there is also the option of leveraging two Site Studio (not SSXA) specific custom WebCenter Content services to pull Site Studio XML content into a page. More information on SSXA can be found here: http://docs.oracle.com/cd/E17904_01/doc.1111/e13650/toc.htm Is there another way than a ”gadget” to integrate applications (like loan simulator) in WebCenter Sites?There are some other ways such as leveraging the Pagelet Producer, which is a core component of WebCenter Portal. Oracle WebCenter Portal's Pagelet Producer (previously known as Oracle WebCenter Ensemble) provides a collection of useful tools and features that facilitate dynamic pagelet development. A pagelet is a reusable user interface component. Any HTML fragment can be a pagelet, but pagelet developers can also write pagelets that are parameterized and configurable, to dynamically interact with other pagelets, and respond to user input. Pagelets are similar to portlets, but while portlets were designed specifically for portals, pagelets can be run on any web page, including within a portal or other web application. Pagelets can be used to expose platform-specific portlets in other web environments. More on Page Producer can be found here: http://docs.oracle.com/cd/E23943_01/webcenter.1111/e10148/jpsdg_pagelet.htm#CHDIAEHG Can you describe the mechanism available to achieve the context transfer of content?The primary goal of context transfer is to provide a uniform experience to customers as they transition from one channel to another, for instance in the use-case discussed in the webcast, it was around a customer moving from the .com marketing website to the self-service site where the customer wants to manage his account information. However if WebCenter Sites was able to identify and segment the customers  to a specific category where the customer is a potential target for some promotions, the same promotions should be targeted to the customer when he is in the self-service site, which is managed by WebCenter Portal. The context transfer can be achieved by calling out the WebCenter Sites Engage Server API’s, which will identify the segment that the customer has been bucketed into. Again through REST API’s., WebCenter Portal can then request WebCenter Sites for specific content that needs to be targeted for a customer for the identified segment. While this integration can be achieved through custom integration today, Oracle is looking into productizing this integration in future releases.  How can context be transferred from WebCenter Sites (marketing site) to WebCenter Portal (Online services)?WebCenter Portal Personalization server can call into WebCenter Sites Engage Server to identify the segment for the user and then through REST API’s request specific content that needs to be surfaced in the Portal. Still have questions? Leave them in the comments section! And you can catch a replay of the webcast here.

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• Get Fanatical About Your Followers

  - by Mike Stiles

  In the fourth of our series of discussions with Aberdeen’s Trip Kucera, we touch on what fans of your brand have come to expect in exchange for their fandom. Spotlight: Around the Oracle Social office, we live for football. So when we think of a true “fan” of a brand, something on the level of a football fan is what comes to mind. But are brands trying to invest fans on that same level? Trip: Yeah, if you’re a football fan, this is definitely your time of year. And if you’ve been to any NFL games recently, especially if you hadn’t been for a few years previously, you may have noticed that from the cup holders to in-stadium Wi-Fi, there’s an increasing emphasis being placed on “fan-focused” accommodations. That’s what they’re known as in the stadium business. Spotlight: How are brands doing in that fan-focused arena? Trip: Remember fan is short for “fanatical.” Brands can definitely learn from the way teams have become fanatical about their fans, or in the social media world, their followers. Many companies consider a segment of their addressable social audience as true fans; I’ve even heard the term “super-fans” used. So just as fans know and can tell you nearly everything about their favorite team, our research shows that there’s a lot value from getting to know your social audience—your followers—at a deeper level. Spotlight: So did your research show there’s a lot to be gained by making fandom a two-way street? Trip: Aberdeen’s new social relationship management research suggests that companies should develop capabilities to better analyze their social audience at a more granular level. Countless “ripped from the headlines” examples, from “United Breaks Guitars” to the most recent British Airways social fiasco we talked about a few weeks ago show how social can magnify the impact of a single customer voice. Spotlight: So how do the companies who are executing social most successfully do that? Trip: Leaders, which are the top-performing companies in Aberdeen’s study, are showing the value of identifying and categorizing your social audience. You should certainly treat every customer as if they have 10,000 followers, because they just might, but you can also proactively engage with high-value customer and high-value influencers. Getting back to the football analogy, it’s like how teams strive to give every guest a great experience, but they really roll out the red carpet for those season ticket and luxury box holders. Spotlight: I’m not allowed in luxury boxes, so you’ll have to tell me what that’s like. But what is the brand equivalent of rolling out the red carpet? Trip: Leaders are nearly three times more likely than Followers to have a process in place that identifies key social influencers for engagement, and more than twice as likely to identify customer advocates for social outreach. This is the kind of knowledge that gives companies the ability to better target social messaging and promotions like we talked about in our last discussion, as well as a basis for understanding how to measure the impact of their social media programs. I’ll give you an example. I hosted an event at one of my favorite restaurants recently. I had mentioned them in a Tweet several weeks before the event, and on the day of the event, they Tweeted out that they were looking forward to seeing me that evening for the event. It’s a small thing, but it had a big impact and I’d certainly go back as a result. Spotlight: So what specifically can brands use and look at to determine where their potential super-fans are? Trip: Social graph analysis, which looks at both the demographic/psychographic trends as well as the behavioral connections, can surface important brand value. Aberdeen’s PR and Brand Management research indicated that top-performing companies are more than three times more likely than Followers to both determine demographic trends through social listening (44% vs. 13%), and to identify meaningful customer segments through social (44% vs. 12%). This kind of brand-level insight can complement and enrich traditional market research. But perhaps even more importantly, it can serve as an early warning system for customer experience failures. @mikestilesPhoto: freedigitalphotos.net

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• NHibernate: Mapping different dynamic components based on a discriminator

  - by George Mauer

  My domain entities each have a set of "fixed" properties and a set of "dynamic" properties which can be added at runtime. I handle this by using NHibernate's dynamic-component functionality. public class Product { public virtual Guid Id { get; } public virtual string Name { get; set;} public virtual IDictionary DynamicComponents { get; } } Now I have the following situation public class Customer { public virtual Guid Id { get; } public virtual string Type { get; set;} public virtual IDictionary DynamicProperties { get; } } Where a CustomerType is something like "Online" or "InPerson". Furthermore an Online customer has dynamic properties "Name" and "IPAddress" and an InPerson Customer has dynamic properties "Name" and "Salesman". Which customer types are available and the extra properties on them are configured in meta-data which is used to generate hbm files on application start. I could figure out some way to knock this together using an intermediate DTO layer, but is there any support in NHibernate for this scenario? The only difficulty seems to be that all the different "types" of customer map to the same Customer class.

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• BizTalk Business Rules Engine - Repeating Elements Question

  - by Andrew Cripps

  Hello I'm trying to create what I think should be a relatively simple business rule to operate over repeating elements in an XML schema. Consider the following XML snippet (this is simplified with namespaces removed, for readability): <Root> <AllAccounts> <Account id="1" currentPayment="10.00" arrearsAmount="25.00"> <AllCustomers> <Customer id="20" primary="true" canSelfServe="false" /> <Customer id="21" primary="false" canSelfServe="false" /> </AllCustomers> </Account> <Account id="2" currentPayment="10.00" arrearsAmount="15.00"> <AllCustomers> <Customer id="30" primary="true" canSelfServe="false" /> <Customer id="31" primary="false" canSelfServe="false" /> </AllCustomers> </AllAccounts> </Root> What I want to do is to have two rules: Set /Root/AllAccounts/Account[x]/AllCustomers/Customer[primary='true']/canSelfServe = true IF arrearsAmount < currentPayment Set /Root/AllAccounts/Account[x]/AllCustoemrs/Customer[primary='true']/canSelfServer = false IF arrearsAmount = currentPayment Where [x] is 0...number of /Root/AllAccounts/Account records present in the XML. I've tried two simple rules for this, and each rule seems to fire x * x times, where x is the number of Account records in the XML. I only want each rule to fire once for each Account record. Any help greatly appreciated! Thanks Andrew

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