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  • Music Notation Editor - Refactoring view creation logic elseware

    - by Cyril Silverman
    Let me preface by saying that knowing some elementary music theory and music notation may be helpful in grasping the problem at hand. I'm currently building a Music Notation and Tablature Editor (in Javascript). But I've come to a point where the core parts of the program are more or less there. All functionality I plan to add at this point will really build off the foundation that I've created. As a result, I want to refactor to really solidify my code. I'm using an API called VexFlow to render notation. Basically I pass the parts of the editor's state to VexFlow to build the graphical representation of the score. Here is a rough and stripped down UML diagram showing you the outline of my program: In essence, a Part has many Measures which has many Notes which has many NoteItems (yes, this is semantically weird, as a chord is represented as a Note with multiple NoteItems, individual pitches or fret positions). All of the relationships are bi-directional. There are a few problems with my design because my Measure class contains the majority of the entire application view logic. The class holds the data about all VexFlow objects (the graphical representation of the score). It contains the graphical Staff object and the graphical notes. (Shouldn't these be placed somewhere else in the program?) While VexFlowFactory deals with actual creation (and some processing) of most of the VexFlow objects, Measure still "directs" the creation of all the objects and what order they are supposed to be created in for both the VexFlowStaff and VexFlowNotes. I'm not looking for a specific answer as you'd need a much deeper understanding of my code. Just a general direction to go in. Here's a thought I had, create an MeasureView/NoteView/PartView classes that contains the basic VexFlow objects for each class in addition to any extraneous logic for it's creation? but where would these views be contained? Do I create a ScoreView that is a parallel graphical representation of everything? So that ScoreView.render() would cascade down PartView and call render for each PartView and casade down into each MeasureView, etc. Again, I just have no idea what direction to go in. The more I think about it, the more ways to go seem to pop into my head. I tried to be as concise and simplistic as possible while still getting my problem across. Please feel free to ask me any questions if anything is unclear. It's quite a struggle trying to dumb down a complicated problem to its core parts.

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  • SOASuite 11.1.1.4 : Error Logging into BPM11g Composer?

    - by angelo.santagata
    Hey all, I’ve just installed SOA Suite 11.1.1.4 and noticed a few funnies which people might hit, thankfully each of them have an easy solution.   1. Some applications are installed but dont appear to work? If when you install SOASuite you may notice that the following applications dont appear to work, however they do appear as deployments in Weblogic Server Console e.g.  SOA Composer (composer), FMW Welcome Page Application (11.1.0.0.0) and some of the adaptors. If they appear in the deployments list state as “installed” and not Active, then its likely that they haven't been targeted to a specific server.   The solution is to target the application the desired managed server , e.g. AdminServer in a development environment. This is done by selecting the application, tab “Targets”, select all components, Button[change Targets] and select the appropriate server. This change can be done without restarting the Weblogic Server 2. You might find that when you try to log into the BPM Composer at http://machine:7001/bpm/composer , the login screen will appear but you cant log in. The error log might mention the following   The solution to this is two fold, a) When creating the domain, avoid using 127.0.0.1 as the Listener address, or “Any Addresses”, if this is a development machine create an alias in your /etc/hosts file and then use this alias in the domain creation wizard. e.g.   my host file contains an entry     mypc     127.0.0.1   And in the Fusion middleware Configuration wizard   Twill then work!   if it still doesnt you can try setting the ServerURL attribute to http://mypc in the SoaInfraMBean instead of blank. This is accomplished by using Enterprise Manager. Use the System MBean Browser to navigate to Application Defined MBeans->oracle.as.soainfra.config->[ server]->SoaInfraConfig->soa-infra. Then changing the value of 'ServerURL' to http://mypc   Failing that give support a call….

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  • Where Are You on the Visualization Maturity Curve?

    - by Celine Beck
    The old phrase “A picture is worth a thousand words” is as true now as ever. Providing the right users with access to the right product data, at the right time, can provide significant benefits to a business. This is especially evident with increasing technical and product complexities, elongated supply chains, and growing pressure to bring innovative products to market faster. With this in mind, it is easy to understand why visualization is an integral part of any successful product lifecycle management (PLM) strategy. At a bare minimum, knowledge workers use multiple individual documents of different formats and structure, and leverage visualization solutions to access information; but the real value of visualization can be fully reaped when it is connected to enterprise applications like PLM and tied to the appropriate business context. The picture below illustrates this visualization maturity curve, as we presented during the last Oracle Open World and the transformational effect that visualization can have on PLM processes and performance (check out the post about AutoVue Key Highlights from Oracle Open World 2012 for more information). Organizations are likely to see greater positive impact on business performance when visualization is connected to enterprise systems, allowing access to information coming from multiple sources, such as PLM, supply chain management (SCM) and enterprise resource planning (ERP). This allows organizations to reach higher levels of collaboration and optimize decision-making capacity as users can benefit from in-context access to visual information. For instance, within a PLM system, a design engineer can access a product assembly and review digital annotations added by other users specific to the engineering change request he is reviewing rather than all historical annotations. The last stage on the curve is what we call augmented business visualization (ABV).  ABV is an innovative framework which lets structured data (from Oracle’s Agile PLM for instance) interact with unstructured data (documents, design, 3D models, etc). With this new level of integration, information coming from multiple sources can be presented in a highly visual fashion; color displays can be used in order to identify parts with specific characteristics (for example pending quality issues) and you can take actions directly from within the context of documents and designs, maximizing user productivity. Those who had the chance to attend our PLM session during Oracle Open World already got a sneak peek of our latest augmented business visualization for Oracle’s Agile PLM. The solution generated a lot of wows. Stephen Porter, CEO at Zero Wait State, indicated in a post entitled “The PLM State: the Manhattan Project-Oracle’s Next Big Secret Weapon” that “this kind of synergy between visualization and PLM could qualify as a powerful weapon differentiating Agile PLM from other solutions.” If you are interested in learning more about ABV for Oracle’s Agile PLM and hear about real examples of usage of visualization at all stages of the visualization maturity curve, don’t miss our Visual Decision Making to Optimize New Product Development and Introduction session during the Oracle Value Chain Summit (Feb. 4-6, 2013, San Francisco). We look forward to seeing you there!

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  • Updates about Multidimensional vs Tabular #ssas #msbi

    - by Marco Russo (SQLBI)
    I recently read the blog post from James Serra Tabular model: Not ready for prime time? (read also the comments because there are discussions about a few points raised by James) and the following post from Christian Wade Multidimensional or Tabular. In the last 2 years I worked with many companies adopting Tabular in different scenarios and I agree with some of the points expressed by James in his post (especially about missing features in Tabular if compared to Multidimensional), but I strongly disagree in others. In general, Tabular is a good choice for a new project when: the development team does not have a good knowledge of Multidimensional and MDX (DAX is faster to learn, not so easy as it is sold by MS, but definitely easier than MDX) you don’t need calculations based on hierarchies (common in certain financial applications, but not so common as it could seem) there are important calculations based on distinct count measures there are complex calculations based on many-to-many relationships Until now, I never suggested to migrate an existing Multidimensional model to a Tabular one. There should be very important reasons for that, such as performance issues in distinct count and many-to-many relationships that cannot be easily solved by optimizing the Multidimensional model, but I still never encountered this scenario. I would say that in 80% of the new projects, you might use either Multidimensional or Tabular and the real difference is the time-to-market depending on the skills of the development team. So it’s not strange that who is used to Multidimensional is not moving to Tabular, not getting a particular benefit from the new model unless specific requirements exist. The recent DAXMD feature that allows using SharePoint Power View on Multidimensional is a really important one, even if I’d like having also Excel Power View enabled for this scenario (this should be just a question of time). Another scenario in which I’m seeing a growing adoption of Tabular is in companies that creates models for their product/service and do that by using XMLA or Tabular AMO 2012. I am used to call them ISVs, even if those providing services cannot be really defined in this way. These companies are facing the multitenancy challenge with Tabular and even if this is a niche market, I see some potential here, because adopting Tabular seems a much more natural choice than Multidimensional in those scenario where an analytical engine has to be embedded to deliver one of the features of a larger product/service delivered to customers. I’d like to see other feedbacks in the comments: tell your story of choosing between Tabular and Multidimensional in a BI project you started with SQL Server 2012, thanks!

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  • Customer won't decide, how to deal?

    - by Crazy Eddie
    I write software that involves the use of measured quantities, many input by the user, most displayed, that are fed into calculation models to simulate various physical thing-a-majigs. We have created a data type that allows us to associate a numeric value with a unit, we call these "quantities" (big duh). Quantities and units are unique to dimension. You can't attach kilogram to a length for example. Math on quantities does automatic unit conversion to SI and the type is dimension safe (you can't assign a weight to a pressure for example). Custom UI components have been developed that display the value and its unit and/or allow the user to edit them. Dimensionless quantities, having no units, are a single, custom case implemented within the system. There's a set of related quantities such that our target audience apparently uses them interchangeably. The quantities are used in special units that embed the conversion factors for the related quantity dimensions...in other words, when using these units converting from one to another simply involves multiplying the value by 1 to the dimensional difference. However, conversion to/from the calculation system (SI) still involves these factors. One of these related quantities is a dimensionless one that represents a ratio. I simply can't get the "customer" to recognize the necessity of distinguishing these values and their use. They've picked one and want to use it everywhere, customizing the way we deal with it in special places. In this case they've picked one of the dimensions that has a unit...BUT, they don't want there to be a unit (GRR!!!). This of course is causing us to implement these special overrides for our UI elements and such. That of course is often times forgotten and worse...after a couple months everyone forgets why it was necessary and why we're using this dimensional value, calling it the wrong thing, and disabling the unit. I could just ignore the "customer" and implement the type as the dimensionless quantity, which makes most sense. However, that leaves the team responsible for figuring it out when they've given us a formula using one of the other quantities. We have to not only figure out that it's happening, we have to decide what to do. This isn't a trivial deal. The other option is just to say to hell with it, do it the customer's way, and let it waste continued time and effort because it's just downright confusing as hell. However, I can't count the amount of times someone has said, "Why is this being done this way, it makes no sense at all," and the team goes off the deep end trying to figure it out. What would you do? Currently I'm still attempting to convince them that even if they use terms interchangeably, we at the least can't do that within the product discussion. Don't have high hopes though.

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  • Register Game Object Components in Game Subsystems? (Component-based Game Object design)

    - by topright
    I'm creating a component-based game object system. Some tips: GameObject is simply a list of Components. There are GameSubsystems. For example, rendering, physics etc. Each GameSubsystem contains pointers to some of Components. GameSubsystem is a very powerful and flexible abstraction: it represents any slice (or aspect) of the game world. There is a need in a mechanism of registering Components in GameSubsystems (when GameObject is created and composed). There are 4 approaches: 1: Chain of responsibility pattern. Every Component is offered to every GameSubsystem. GameSubsystem makes a decision which Components to register (and how to organize them). For example, GameSubsystemRender can register Renderable Components. pro. Components know nothing about how they are used. Low coupling. A. We can add new GameSubsystem. For example, let's add GameSubsystemTitles that registers all ComponentTitle and guarantees that every title is unique and provides interface to quering objects by title. Of course, ComponentTitle should not be rewrited or inherited in this case. B. We can reorganize existing GameSubsystems. For example, GameSubsystemAudio, GameSubsystemRender, GameSubsystemParticleEmmiter can be merged into GameSubsystemSpatial (to place all audio, emmiter, render Components in the same hierarchy and use parent-relative transforms). con. Every-to-every check. Very innefficient. con. Subsystems know about Components. 2: Each Subsystem searches for Components of specific types. pro. Better performance than in Approach 1. con. Subsystems still know about Components. 3: Component registers itself in GameSubsystem(s). We know at compile-time that there is a GameSubsystemRenderer, so let's ComponentImageRender will call something like GameSubsystemRenderer::register(ComponentRenderBase*). pro. Performance. No unnecessary checks as in Approach 1. con. Components are badly coupled with GameSubsystems. 4: Mediator pattern. GameState (that contains GameSubsystems) can implement registerComponent(Component*). pro. Components and GameSubystems know nothing about each other. con. In C++ it would look like ugly and slow typeid-switch. Questions: Which approach is better and mostly used in component-based design? What Practice says? Any suggestions about implementation of Approach 4? Thank you.

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  • ArchBeat Link-o-Rama for 2012-10-11

    - by Bob Rhubart
    Whiteboards, not red carpets. OTN Architect Day Los Angeles. Oct 25. Free event. Yes, it's TinselTown, but the stars at this event are experts in the use of Oracle technologies in today's architectures. This free event includes a full slate of technical sessions and peer interaction covering cloud computing, SOA, and engineered systems—and lunch is on us. Register now. Thursday October 25, 2012, 8:00 a.m. – 5:00 p.m. Sofitel Los Angeles, 8555 Beverly Boulevard, Los Angeles, CA 90048 JDeveloper extensions where? | Peter Paul van de Beek "Where does the downloaded stuff go after you installed JDeveloper extensions, like SOA Composite Editor, Oracle BPM Studio, or AIA Service Constructor?" Peter Paul van de Beek has the answer. Using Apache Derby Database with WebLogic (the express way) | Frank Munz Another technical how-to video from Dr. Frank Munz. Compensation Hello World | Ronald van Luttikhuizen Oracle ACE Director Ronald van Luttikhuizen's post addresses several question that came up during the "Effective Fault Handling in SOA Suite 11g" session that he and fellow Oracle ACE Guido Schmutz presented at Oracle OpenWorld. Oracle Fusion Middleware Security: OAM and OIM 11g Academies Looking for technical how-to content covering Oracle Access Manager and Oracle Identity Manager? The people behind the Oracle Middleware Security blog have indexed relevant blog posts into what they call "Academies." "These indexes," the blog explains, "contain the articles we've written that we believe provide long lasting guidance on OAM and OIM. Posts covered in these series include articles on key aspects of OAM and OIM 11g, best practice architectural guidance, integrations, and customizations." Maximum Availability Whitepaper for IDM 11gR2 | Oracle Fusion Middleware Security The Oracle Fusion Middelware A-Team shares an overview of and a link to a new white paper: "Identity Management 11.1.2 Enterprise Deployment Blueprint." Thought for the Day "The trouble with the world is that the stupid are sure and the intelligent are full of doubt." — Bertrand Russell (May 18, 1872 – February 2, 1970) Source: SoftwareQuotes.com

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  • My Graduate Experience at Oracle by Mayuri Khinvasara

    - by david.talamelli
    My experience at Oracle. I still vividly remember the day, when my name was announced in the campus hiring list of Oracle at my college. I was proud of myself but at the same time, I was getting goose bumps!!! A new world had arrived before me and the anxiousness of whether I could survive it or not had gripped me. Nervous about moving into an unknown city, I came to visit Hyderabad with my father. One look at the Oracle Campus and I felt some kind of magnetism pulling me towards it. And then, I joined Oracle in June 2009, with a lot of apprehensions in my mind. The HR Rep made us really comfortable in the first week itself. I met so many new people, managers, HR folks and most importantly 20 other Campus Hires like me. Then we had our team bonding sessions, team parties etc. I didn’t realize when the transition from campus to corporate happened. And I had started loving it. The confidence the HR Reps gave us and the bonding our managers imbibed in us, made us all ready for the new life ahead. Then started the rigorous training sessions, the excitement about our new work, new cubicles, new desktops, our first business cards, our first conference call and so on. I made new friends which were now my extended family, the freedom and courage of living alone. I was enjoying all that. As I was getting totally immersed into my regular work schedule I started getting to know the innumerable Oracle products, their functionalities, implementations and realizing the brand that Oracle is. Work pressure started increasing and so did the challenges to understand and deliver. I Didn’t realize how days and soon months passed by. Then came a golden chance to visit the Oracle Headquarters in US for 45 days training in November 2009. Once again, the excitement was enormous about the counter team-mates in HQ, the trainings ahead, the US work culture and my stay there. I felt so privileged for the company I was working. Boarding an international flight for the first time and visiting famous US cities which I had just seen in movies, was now a reality. It was a totally amazing experience. Work pressure kept me really busy, with learning new things every day, the immense satisfaction of delivering something, the nightmares of debugging a mistake, only to realize how silly it was.  I was enjoying the process. Soon a year passed by. I had transformed into this corporate software professional, I couldn’t believe I could be. Today, I complete 1 year and 8 months at Oracle and continue to look forward to the enriching experience I will have here. Truly one of the Top Companies in the World. Mayuri Khinvasara

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  • C++ Accelerated Massive Parallelism

    - by Daniel Moth
    At AMD's Fusion conference Herb Sutter announced in his keynote session a technology that our team has been working on that we call C++ Accelerated Massive Parallelism (C++ AMP) and during the keynote I showed a brief demo of an app built with our technology. After the keynote, I go deeper into the technology in my breakout session. If you read both those abstracts, you'll get some information about what C++ AMP is, without being too explicit since we published the abstracts before the technology was announced. You can find the official online announcement at Soma's blog post. Here, I just wanted to capture the key points about C++ AMP that can serve as an introduction and an FAQ. So, in no particular order… C++ AMP lowers the barrier to entry for heterogeneous hardware programmability and brings performance to the mainstream, without sacrificing developer productivity or solution portability. is designed not only to help you address today's massively parallel hardware (i.e. GPUs and APUs), but it also future proofs your code investments with a forward looking design. is part of Visual C++. You don't need to use a different compiler or learn different syntax. is modern C++. Not C or some other derivative. is integrated and supported fully in Visual Studio vNext. Editing, building, debugging, profiling and all the other goodness of Visual Studio work well with C++ AMP. provides an STL-like library as part of the existing concurrency namespace and delivered in the new amp.h header file. makes it extremely easy to work with large multi-dimensional data on heterogeneous hardware; in a manner that exposes parallelization. introduces only one core C++ language extension. builds on DirectX (and DirectCompute in particular) which offers a great hardware abstraction layer that is ubiquitous and reliable. The architecture is such, that this point can be thought of as an implementation detail that does not surface to the API layer. Stay tuned on my blog for more over the coming months where I will switch from just talking about C++ AMP to showing you how to use the API with code examples… Comments about this post welcome at the original blog.

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  • CMS vs Admin Panel?

    - by Bob
    Okay, so this probably seems like an unusual, more grammar related question, but I was unsure of what to call it. If you use a software such as vBulletin or MyBB or even Blogger and you're the administrator (or other, lesser position such as moderator) of the forum, or publisher/author of the blog, you generally have access to something of an "admin panel". For example, vBulletin's admin panel looks like this and Blogger's admin panel looks something like this. While they both look different and do different things, the goal is fundamentally the same: to provide the user with a method for adding, modifying, or deleting content... to let them control and administrate their forum or blog. Also, they're both made specifically by the company for use in a specific product. Now, there's also options like Drupal. It seems to offer quite a bit more and be quite a bit more generalized. How does something like this work? If you were freelancing, would you deploy a website with Drupal, or would it be something the client might already have installed on their own server? I've never really used Drupal, only heard about it, so please let me know. Also, there seems to be other options like cPanel, a sort of global CMS that allows you to administrate over your entire website. How do those work in comparison to Drupal, or the administrative panels with vBulletin? They seem to serve related, but different purposes. Basically, what is the norm? If I'm developing a web application for a group that needs to be able to edit their website without the need to go into the code or the database (or rather, wants to act in a graphical, easy-to-use content-management/admin panel), would it also be necessary to write my own miniature admin panel? Or would I be able to send them off knowing that they have cPanel? Or could something like Drupal fill this void? Again, I'm a little new to web development, and I'm working on planning out my first, real, large website. So I need a little advice on the standards and expectations for web development - security and coding practices aside, what should I be looking for as far as usability and administration for the client (who will be running the site once I'm done creating the website)? Any extra tips would also be appreciated! Oh, and just a little bit: I'm writing the website using Ruby on the Sinatra framework (both Ruby and Sinatra are things I'm fairly comfortable with) and I'm not being paid to make the website (and I will also be a user, and one of the three administrators of the website) - it's being built for a club I'm in.

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  • BIP 10.1.3.4.x June 2010 Update Available

    - by Tim Dexter
    A new patchset for 10.1.3.4.0 and 10.1.3.4.1 is available on Metalink. some notes: The patch number is 9791839. This patchset includes 28 new bug fixes since the last patchset release on March 31. This is a culmulative update that includes all the fixes and enhancements from previous updates. The patch will supercede the other two updates. Install instructions are in the readme inside the patch There is also a new BIP client patch available, 9821068. No new template building features to my knowledge but there is an update to the template viewer to allow you to test and debug you siny new Excel templates. Server 8529759XMLP_TEMPLATE_DESIGNER CANNOT SAVE / UPLOAD TEMPLATE 8566455 BI PUBLISHER SCHEDULER DOES NOT START WITH JNDI DATA SOURCE 9295667RESPONSE OF GETSCHEDULEDREPORTINFO RETURNS STATUS AS 'UNKNOWN' INSTEAD OF 'SCHED 9542413 UNABLE TO CREATE A NEW TEMPLATE FROM UI 9546137 EXCEL ANALYZER TEMPLATE FAILS FOR A STRUCTURED XML WHEN IT IS UPLOADED 9556338 SIEBEL - BIP PARAMETERS SORT ORDER 9560562 BI PUBLISHER CACHE DIRECTORY FILLING UP AND POINTING TO INVALID DIRECTORY 9646599 USER ROLE DEFINED AS PRIMARYGROUP IN ACTIVEDIRECTORY GROUP ARE NOT RECOGNIZED 9664768 ER: NEED TO BIND USER ATTRIBUTE VALUES DEFINED IN ACTIVEDIRECTORY IN DATA QUERY 9665075 BI PUBLISHER AFTER 9546699 NOTIFICATIONS FOR REPORTS FAIL 9669973 ER: NEED TO SUPPORT PRE-PROCESSING XML WITH XSL FOR EXCEL TEMPLATE 9704401 ER: NEED TO SUPPORT DEFAULT GROUP FOR ALL USERS IN LDAP/AD SECURITY 9711899 SEARCH PARAMETER IS NOT VISIBLE WHEN SCHEDULE A REPORT 9753736 SOME ROLES FROM ACTIVEDIRECTORY ARE NOT LISTED IN ADMIN ROLE-FOLDER MAPPING 9771354 MULTIPLE PARAMETERS IN 10.1.3.4.1 DATA TEMPLATE ACT ACT DIFFERENTLY FROM 10.1.3. 9772982 "REFRESH OTHER PARAMETERS ON CHANGE" DOESN'T WORK PROPERLY Core  8599646 ER:EXTRA SPACE ADDED BELOW IMAGE IN A TABLE CELL OF TEMPLATE IN FIREFOX 9377593 SOME ROWS HEIGHT IN HTML/EXCEL OUTPUT ARE TOO BIG IN BI PUBLISHER 9487030 NAVIGATION TREE REPEATING TWICE IN PDF DCCUMENT CREATED BY BI PUBLISHER 9509432 PERFORMANCE ISSUE WHEN USING PDF TEMPLATE 9534424 PS: DOCUMENT-REPEAT-FULLPATH-ELEMENTNAME SHOULDNT USE DOT "." AS PATH SEPARATOR 9553360 FORMPROCESSOR CANNOT PARSE SOME PDF TEMPLATES 9554959 TEXT IN AUTOSHAPE IS NOT PROPERLY CUT OFF FOR LINE WRAPPING 9569417 AFTER APPLYING PATCH 9509432 PDF TEMPLATES WITH DBDRV PRODUCE NO OUTPUT 9571670 ER: EXCEL TEMPLATE TO SUPPORT XSLT LOGIC AND XSL CUSTOM EXTENTIONS 9589809 XSL:CALL-TEMPLATE IS MISSING IN GENERATED XSL FILE 9605920 BOOKMARK TESTCASE FAILED DUE TO ER9283933 9689634 PRINT FLOW CHART USING ACROSS 3 DOWN 0 GIVES EXTRA BLANK PAGES You might have noticed some fixes and ehancements to the Excel templates so I can get back on those now. There is a part two to the Mapviewer BIP Mashup coming ... just need aanother 4 hours in the day to squeeze it in.

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  • RIM's current BB7 developer toolset is a joke

    - by mbrit
    tl;dr - RIM's current developer toolset is not fit for purpose.Background to this is that I'm currently working on a PhoneGap/Cordova project for a client that has to run on BlackBerry. The tooling is so ridiculous to use that even though I had a gentle dig at them in a Guardian piece it's worth having a more full-on attack.At the moment, RIM's pitch is that apps are built for the current BBOS7 devices using WebWorks. This is an HTML-based toolset. Essentially a browser is spun up in a native app container and your app is powered by JavaScript. Specific JavaScript libraries exist that thunk down to native capabilities no the device. I happen to use PhoneCap/Cordova in combination with this.The tooling is non-existent. I'm using TextMate, Ant, and Terminal to develop the app. There's no "console.log" output, and no debugging. The only way to instrument the app is to put "alert" calls in your code.Apart from the fact that that's *not* fine in 2012, how about this… every time you deploy a new app to the device, the device has to reboot. This process takes six minutes on a relatively modern BlackBerry device. How about this as well - in order to get a file into the package it has to be signed. My small app over here has 100 different files (75 or so generated). Signing doesn't happen locally, it happens on RIM's servers in Waterloo. Thus whenever you deploy the app you have this utility have to call RIM's servers 100 times. More to the point, sometimes during the day these servers have "micro-downtime" moments where they're unreachable for five or ten minutes, normally two or three times a day. Oh yes, you'll also get an email sent to you per signing on success or failure. 100 inbound emails, per deployment.(I started this post at the beginning of one of these cycles, by the way. That's how long it takes to build and deploy *once*. By the way, the change I made didn't work.)To clarify:* Change the script,* Build it using Ant,* Ant will spin up a Java app that talks to RIM's servers to sign it.* Receive 100 emails, assuming the server is up.* App deployed - takes about 30 seconds.* BlackBerry device restarts - takes about six minutes.* Find and open the app. Go through security prompts.* Test the app, with no "console.log" output and no debugger."Why not use the simulator?" I hear you ask. Well, apart from the fact that the simulator refused to reach any network service over HTTPS that I happen to own? (Some people suggest changing DNS settings for this known issue.) Admittedly, the simulator does show you console.log, but you still have the "six minute" restart issue on the simulator.Developers will understand this problem. Breaking concentration for six-plus minutes every time you want to deploy an app turns developing into a nightmare. Combining that with no worthy debugging tools turns the toolset into a joke.

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  • Commerce, Anyway You Want It

    - by David Dorf
    I believe our industry is finally starting to realize the importance of letting consumers determine how, when, and where to interact with retailers.  Over the last few months I've seen several articles discussing the importance of removing the barriers between existing channels. Paula Rosenblum of RSR first brought the term omni-channel to my attention back in September. She stated, "omni-channel retail isn’t the merging of channels – rather, it’s the use of all possible channels (present and future) to enhance the customer experience in a profitable way." I added to her thoughts in this blog posting in which I said, "For retailers to provide an omni-channel experience, there needs to be one logical representation of products, prices, promotions, and customers across all channels. The only thing that varies is the presentation of the content based on the delivery mechanism (e.g. shelf labels, mobile phone, web site, print, etc.) and often these mechanisms can be combined in various ways." More recently Brian Walker of Gartner suggested we stop using the term multi-channel and begin thinking more about consumer touch-points. "It is time for organizations to leave their channel-oriented ways behind, and enter the era of agile commerce--optimizing their people, processes and technology to serve today's empowered, ever-connected customers across this rapidly evolving set of customer touch points." Now Jason Goldberg, better known as RetailGeek, says we should start breaking down the channel silos by re-casting the VP of E-Commerce as the VP of Digital Marketing, and change his/her focus to driving sales across all channels using digital media. This logic is based on the fact that consumers switch between channels, or touch-points as Brian prefers, as part of their larger buying process. Today's smart consumer leverages the Web, mobile, and stores to provide the best shopping experience, so retailers need to make this easier. Regardless of what we call it, the key take-away is that "multi-channel" is not only an antiquated term but also an idea who's time has passed.  Today, retailers must look at e-commerce, m-commerce, f-commerce, catalogs, and traditional store sales collectively and through the consumers' eyes.  The goal is not to drive sales through each channel but rather to just drive sales -- using whatever method the customer prefers.  There really should be just one cart.

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  • Rails - How to use modal form to add object in one model, then reflect that change on main page?

    - by Jim
    I'm working on a Rails app and I've come across a situation where I'm unsure of the cleanest way to proceed. I posted a question on SO with code samples and such - it has received no answers, and the more I think about the problem, the more I think I might be approaching this the wrong way. (See the SO question at http://stackoverflow.com/questions/9521319/how-to-reference-form-when-rendering-partial-from-js-erb-file) So, in more of a generic architecture type question: Right now I have a form where a user can add a new recipe. The form also allows the user to select ingredients (it uses a collection_select which contains Ingredient.all). The catch is - I'd like the user to be able to add a new ingredient on the fly, without leaving the recipe form. Using a hidden div and some jQuery/AJAX, I have a link the user can click to popup a modal form containing ingredients/new.html.erb which is a simple form. When that form is submitted, I call ingredients/create.js.erb to validate the ingredient was saved and hide the modal div. Now I am back to my recipe form, but my collection_select hasn't updated. It seems I have a few choices here: try and re-render the collection_select portion of the form so it grabs a new list of ingredients. This was the method I was attempting when I wrote the SO question. The problem I run into is the partial I use for the collection_select needs the parent form passed in, and when I try and render from the JS file I don't know how to pass it the form object. Reload the recipe form. This works (the collection_select now contains the new ingredient), but the user loses any progress they made on the recipe form. I would need a way to persist the form data - I thought about manually passing the values back and forth, but that is sloppy and there has to be a better way... Try and manually insert the tags using jQuery - this would be simple, but because I'm allowing for multiple ingredients to be added, I can't be certain what ID to target. Now, I can't be the only person to have this issue - so is there an easier way I'm missing? I like option 2 above, but I don't know if there's an easy way to grab the entire params hash as if I had submitted the main recipes form. Hopefully someone can point me in the right direction so I can find an answer to this... If this doesn't make any sense at all, let me know - I can post code samples if you want, but most of the pertinent code is up on the SO question. Thanks!

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  • How to keep balance / Unlock items / achievement rules

    - by Mark Knol
    I'm working on an engine for a game, too learn javascript and just because its fun. I'm a flashdeveloper, I know how to build websites. Now making games is a different challenge, javascript is a challenge, but I'd love to learn how to structure code and what patterns are common. I dont mind if the game ever finish, I'm mostly interested in the programming part of it. I dont have a particular endresult in mind, so I'll see where it takes me. I currently have a system where you can buy items. The items cost a specified amount of gold, silver, diamonds etc. When you have selected and bought the item, it takes time before getting rewarded. When time is over, you are getting rewarded with other properties (gold, energy, diamonds). For example, you can buy an apple for 50gold, It takes a minute, you get rewarded with 75energy. Or if you take a run, it cost 50energy, it takes 5minutes, reward is 25gold and 25silver. These definitions is what i call actions. Currently I already have a system where this already works and I can define as much actions with as much properties as I want. The definitions I have kinda looks like this: {id:101, category:544, onInit:{gold:-75}, onComplete:{energy:75}, time:2000, name:"Apple", locked: false} {id:102, category:544, onInit:{gold:-135}, onComplete:{energy:145}, time:2000, name:"Banana", locked: false} {id:106, category:302, onInit:{energy:-50, power: -25}, onComplete:{gold:100, diamonds:2}, time:10000, name:"Run", locked: false} {id:107, category:302, onInit:{energy:-70, silver: -55}, onComplete:{gold:100}, time:10000, name:"Dance", locked: false} {id:108, category:302, onInit:{energy:-230, power: -355}, onComplete:{gold:70, silver:70}, time:10000, name:"Fitness", locked: false} Now, I would love to add a system where I can lock/unlock the actions using achievement rules. Lets say, if you buy 10 apples, you unlock a new action, like bananas which cost more, and reward more. In the future I maybe want to restrict achievements and actions to levels. I am kinda stuck how to structure this. I have 2 questions: Which patterns are used to define achievements? How/where are they defined? Should it be part of the action, or should it be a separate controller? Is it a good idea to register all completed actions to it? I think I want multiple types of achievement rules, Id love to hear some ideas how to develop it. How do you create/find a good balance, so the user does not get stuck or can cheat by repeat a pattern of actions to get too much rewards. I know there is not a simple answer and i'm lacking of a good game-concept, but I wonder if anyone created such a game and how you dealed and played with it.

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  • MSCC: Global Windows Azure Bootcamp - 29th March 2014

    The Mauritius Software Craftsmanship Community proudly presents you the Global Windows Azure Bootcamp 2014 in Mauritius. Global Windows Azure Bootcamp 2014 in Mauritius - MSCC together with Microsoft, Ceridian and Emtel We are very happy and excited about our participation in this global event and would like to draw your attention to the official invitation letter below. Please sign up and RSVP on the official website of the MSCC. Participation is for free! Call for action Please create more awareness of this event in Mauritius and use the hash tag #gwabmru as well as the shortened link: http://aka.ms/gwabmru And remember: Sharing is Caring! Official invitation letter to the GWAB 2014 in Mauritius With over 130 confirmed locations around the globe, the Global Windows Azure Bootcamp is going to be a truly memorable event - and now here's your chance to take part! In April of 2013 we held the first Global Windows Azure Bootcamp at more than 90 locations around the globe! This year we want to again offer up a one day deep dive class to help thousands of people get up to speed on discovering Cloud Computing Applications for Windows Azure. In addition to this great learning opportunity the hands on labs will feature pooling a huge global compute farm to perform diabetes research! In Mauritius, the event will be organised by Microsoft Indian Ocean Islands & French Pacific in partnership with The Mauritius Software Craftsmanship Community (MSCC) and sponsored by Microsoft, Ceridian and Emtel. What do I need to bring?  You will need to bring your own computer which can run Visual Studio 2012 or 2013 (i.e. Windows, OSX, Ubuntu with virtualization, etc.) and have it preloaded with the following: Visual Studio 2012 or 2013 The Windows Azure SDK - http://www.windowsazure.com/en-us/develop/net/ Optionally (or if you will not be doing just .NET labs), the following can also be installed: Node.js SDK - http://www.windowsazure.com/en-us/develop/nodejs/ JAVA SDK - http://www.windowsazure.com/en-us/develop/java/ Doing mobile? Android? iOS? Windows Phone or Windows 8? - http://www.windowsazure.com/en-us/develop/mobile/ PHP - http://www.windowsazure.com/en-us/develop/php/ More info here: http://www.windowsazure.com/en-us/documentation Important: Please do the installation upfront as there will be very little time to troubleshoot installations during the day.  

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  • Best Creational Pattern for loggers in a multi-threaded system?

    - by Dipan Mehta
    This is a follow up question on my past questions : Concurrency pattern of logger in multithreaded application As suggested by others, I am putting this question separately. As the learning from the last question. In a multi-threaded environment, the logger should be made thread safe and probably asynchronous (where in messages are queued while a background thread does writing releasing the requesting object thread). The logger could be signleton or it can be a per-group logger which is a generalization of the above. Now, the question that arise is how does logger should be assigned to the object? There are two options I can think of: 1. Object requesting for the logger: Should each of the object call some global API such as get_logger()? Such an API returns "the" singleton or the group logger. However, I feel this involves assumption about the Application environment to implement the logger -which I think is some kind of coupling. If the same object needs to be used by other application - this new application also need to implement such a method. 2. Assign logger through some known API The other alternative approach is to create a kind of virtual class which is implemented by application based on App's own structure and assign the object sometime in the constructor. This is more generalized method. Unfortunately, when there are so many objects - and rather a tree of objects passing on the logger objects to each level is quite messy. My question is there a better way to do this? If you need to pick any one of the above, which approach is would you pick and why? Other questions remain open about how to configure them: How do objects' names or ID are assigned so that will be used for printing on the log messages (as the module names) How do these objects find the appropriate properties (such as log levels, and other such parameters) In the first approach, the central API needs to deal with all this varieties. In the second approach - there needs to be additional work. Hence, I want to understand from the real experience of people, as to how to write logger effectively in such an environment.

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  • Contract Lifecycle Management for Public Sector

    - by jeffrey.waterman
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} One thing Oracle never seems to get enough credit for is its consistent quest to improve its products, even the ones as established as its back-office solutions. Here is another example of one of the latest improvements: Contract Lifecycle Management for Public Sector, or CLM. The latest EBS module geared specifically for the Federal acquisition community. Our existing customers have been asking Oracle for years to upgrade its Advanced Procurement Suite to meet the complex procurement processes of the Federal Government. You asked; we listened. Oracle, with direct input from Federal agencies, subject matter experts, integration partners, and the Federal acquisition community, has expanded and deepened its procurement suite to meet the unique demands of the Federal acquisition community. New benefits/features include: Contract Line Item/Sub-Line Item (CLIN/SLIN) structures Configurable Document Numbering Complex Pricing Contract Types ( as per FAR Part 16) Option lines and exercising of options Incremental Funding capability Support for multiple document types (delivery orders, BPA call orders, awards, agreements, IDIQ contracts) Requisition lines to fund modifications Workload assignment and milestones Contract Action Reporting to FPDS-NG I’ve been conducting many tests over the past few months and have been quite impressed with the depth of features and the seamless integration to Federal Financials, specifically the funds control within the financials. Again, thank you for reading. If you have suggestions for future posts, please leave them in the comments section and I’ll take it from there.

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  • glGetActiveAttrib on Android NDK

    - by user408952
    In my code-base I need to link the vertex declarations from a mesh to the attributes of a shader. To do this I retrieve all the attribute names after linking the shader. I use the following code (with some added debug info since it's not really working): int shaders[] = { m_ps, m_vs }; if(linkProgram(shaders, 2)) { ASSERT(glIsProgram(m_program) == GL_TRUE, "program is invalid"); int attrCount = 0; GL_CHECKED(glGetProgramiv(m_program, GL_ACTIVE_ATTRIBUTES, &attrCount)); int maxAttrLength = 0; GL_CHECKED(glGetProgramiv(m_program, GL_ACTIVE_ATTRIBUTE_MAX_LENGTH, &maxAttrLength)); LOG_INFO("shader", "got %d attributes for '%s' (%d) (maxlen: %d)", attrCount, name, m_program, maxAttrLength); m_attrs.reserve(attrCount); GLsizei attrLength = -1; GLint attrSize = -1; GLenum attrType = 0; char tmp[256]; for(int i = 0; i < attrCount; i++) { tmp[0] = 0; GL_CHECKED(glGetActiveAttrib(m_program, GLuint(i), sizeof(tmp), &attrLength, &attrSize, &attrType, tmp)); LOG_INFO("shader", "%d: %d %d '%s'", i, attrLength, attrSize, tmp); m_attrs.append(String(tmp, attrLength)); } } GL_CHECKED is a macro that calls the function and calls glGetError() to see if something went wrong. This code works perfectly on Windows 7 using ANGLE and gives this this output: info:shader: got 2 attributes for 'static/simplecolor.glsl' (3) (maxlen: 11) info:shader: 0: 7 1 'a_Color' info:shader: 1: 10 1 'a_Position' But on my Nexus 7 (1st gen) I get the following (the errors are the output from the GL_CHECKED macro): I/testgame:shader(30865): got 2 attributes for 'static/simplecolor.glsl' (3) (maxlen: 11) E/testgame:gl(30865): 'glGetActiveAttrib(m_program, GLuint(i), sizeof(tmp), &attrLength, &attrSize, &attrType, tmp)' failed: INVALID_VALUE [jni/src/../../../../src/Game/Asset/ShaderAsset.cpp:50] I/testgame:shader(30865): 0: -1 -1 '' E/testgame:gl(30865): 'glGetActiveAttrib(m_program, GLuint(i), sizeof(tmp), &attrLength, &attrSize, &attrType, tmp)' failed: INVALID_VALUE [jni/src/../../../../src/Game/Asset/ShaderAsset.cpp:50] I/testgame:shader(30865): 1: -1 -1 '' I.e. the call to glGetActiveAttrib gives me an INVALID_VALUE. The opengl docs says this about the possible errors: GL_INVALID_VALUE is generated if program is not a value generated by OpenGL. This is not the case, I added an ASSERT to make sure glIsProgram(m_program) == GL_TRUE, and it doesn't trigger. GL_INVALID_OPERATION is generated if program is not a program object. Different error. GL_INVALID_VALUE is generated if index is greater than or equal to the number of active attribute variables in program. i is 0 and 1, and the number of active attribute variables are 2, so this isn't the case. GL_INVALID_VALUE is generated if bufSize is less than 0. Well, it's not zero, it's 256. Does anyone have an idea what's causing this? Am I just lucky that it works in ANGLE, or is the nvidia tegra driver wrong?

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  • MySQL Connect - Save The Date!

    - by Bertrand Matthelié
    @font-face { font-family: "Arial"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }a:link, span.MsoHyperlink { color: blue; text-decoration: underline; }a:visited, span.MsoHyperlinkFollowed { color: purple; text-decoration: underline; }div.Section1 { page: Section1; } Oracle today announced that it will hold the MySQL Connect Conference on September 29 and 30 in San Francisco! You can read the Press Release here. MySQL Connect will be jam-packed with technical sessions, hands-on labs and Birds of a Feather (BOF) sessions delivered by MySQL community members, users, customers and MySQL engineers from Oracle. The event is a unique opportunity to learn about the latest MySQL features, discuss product roadmaps, and connect directly with the engineers behind the latest MySQL code. The conference will include six tracks: Performance and Scalability, High Availability, Cloud Computing, Architecture and Design, Database Administration, and Application Development. The call for papers will open on April 16, 2012 for approximately three weeks. MySQL users and community members are encouraged to submit session proposals. Start thinking about your proposals! Registration will also open on April 16. @font-face { font-family: "Arial"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }a:link, span.MsoHyperlink { color: blue; text-decoration: underline; }a:visited, span.MsoHyperlinkFollowed { color: purple; text-decoration: underline; }p.pressBullet, li.pressBullet, div.pressBullet { margin: 0cm 0cm 0.0001pt 36pt; text-indent: -18pt; font-size: 11pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }

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  • Do you know about the Visual Studio 2010 Database Projects Guidance?

    - by Martin Hinshelwood
    Early on in the Team System (now Visual Studio ALM) cycle a new product surfaced within Team System that was affectionately called “Data Dude”, but had the more formal name of “Visual Studio 2005 Team Edition for Database Professionals”. The purpose of this product was to try and make the database a “first class citizen” in the development world. Those that started using Visual Studio 2005 Team Edition for Database Professionals (Data Dude) loved it, but everyone else did not get it. The capabilities were a little patchy, but the one thing it did bring to the party was the ability to put your database schema under source control. This was revolutionary as previously your DBA sat as far away from the team as possible, and usually in a dark cupboard, now they could partake of all the goodness of Version Control, Work Item Tracking and automated builds. The problem was that the understanding required to manage these projects was very different to that needed previously. Then the Visual Studio ALM Rangers got a hold of it…and produced some of the best guidance available. Figure: Download the guidance from http://vsdatabaseguide.codeplex.com/ This guidance discusses scenarios and approaches of using the Database Projects in Visual Studio 2010 to help you use the tools more effectively and maximize their value to your organization This guidance is focused on these five areas: Solution and Project Management Source Code Control and Configuration Management Integrating External Changes with the Project System Build and Deployment Automation with Visual Studio Database Projects Database Testing and Deployment Verification Each of these areas has common guidance, usage scenarios, hands on labs, and lessons learned from real world engagements and the community discussions.   The guidance is broken down into three packages: Guidance documentation Hands-on-lab (HOL) documentation note: The documentation is available in XPS-only format packages or complete XPS,PDF,DOCX format packages HOL Package If you need assistance and no one else can help, then you may need to call the Visual Studio ALM Rangers. The Visual Studio ALM Rangers have the mission to provide out of band solutions for missing features or guidance. They are supported by Microsoft Product Group, Microsoft Consulting Services, Microsoft Most Valued Professionals (MVPs) and technical specialists from technology communities around the globe, giving you a real-world view from the field, where the technology has been tested and used. For more information on the Rangers please visit http://msdn.microsoft.com/en-us/vstudio/ee358786.aspx and for more a list of other Rangers projects please see http://msdn.microsoft.com/en-us/vstudio/ee358787.aspx.

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  • Learn programming backwards, or "so I failed the FizzBuzz test. Now what?"

    - by moraleida
    A Little Background I'm 28 today, and I've never had any formal training in software development, but I do have two higher education degrees equivalent to a B.A in Public Relations and an Executive MBA focused on Project Management. I've worked on those fields for about 6 years total an then, 2,5 years ago I quit/lost my job and decided to shift directions. After a month thinking things through I decided to start freelancing developing small websites in WordPress. I self-learned my way into it and today I can say I run a humble but successful career developing themes and plugins from scratch for my clients - mostly agencies outsourcing some of their dev work for medium/large websites. But sometimes I just feel that not having studied enough math, or not having a formal understanding of things really holds me behind when I have to compete or work with more experienced developers. I'm constantly looking for ways to learn more but I seem to lack the basics. Unfortunately, spending 4 more years in Computer Science is not an option right now, so I'm trying to learn all I can from books and online resources. This method is never going to have NASA employ me but I really don't care right now. My goal is to first pass the bar and to be able to call myself a real programmer. I'm currently spending my spare time studying Java For Programmers (to get a hold on a language everyone says is difficult/demanding), reading excerpts of Code Complete (to get hold of best practices) and also Code: The Hidden Language of Computer Hardware and Software (to grasp the inner workings of computers). TL;DR So, my current situation is this: I'm basically capable of writing any complete system in PHP (with the help of Google and a few books), integrating Ajax, SQL and whatnot, and maybe a little slower than an experienced dev would expect due to all the research involved. But I was stranded yesterday trying to figure out (not Google) a solution for the FizzBuzz test because I didn't have the if($n1 % $n2 == 0) method modulus operator memorized. What would you suggest as a good way to solve this dilemma? What subjects/books should I study that would get me solving problems faster and maybe more "in a programmers way"? EDIT - Seems that there was some confusion about what did I not know to solve FizzBuzz. Maybe I didn't express myself right: I knew the steps needed to solve the problem. What I didn't memorize was the modulus operator. The problem was in transposing basic math to the program, not in knowing basic math. I took the test for fun, after reading about it on Coding Horror. I just decided it was a good base-comparison line between me and formally-trained devs. I just used this as an example of how not having dealt with math in a computer environment before makes me lose time looking up basic things like modulus operators to be able to solve simple problems.

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  • How to Enable JavaScript file API in IE8 [closed]

    - by saeed
    i have developed a web application in asp.net , there is a page in this project which user should choose a file in picture format (jpeg,jpg,bmp,...) and i want to preview image in the page but i don't want to post file to server i want to handle it in client i have done it with java scripts functions via file API but it only works in IE9 but most of costumers use IE8 the reason is that IE8 doesn't support file API is there any way to make IE8 upgrade or some patches in code behind i mean that check if the browser is IE and not support file API call a function which upgrades IE8 to IE9 automatically. i don't want to ask user to do it in message i want to do it programmatic !! even if it is possible install a special patch that is required for file API because customers thought it is a bug in my application and their computer knowledge is low what am i supposed to do with this? i also use Async File Upload Ajax Control But it post the file to server any way with ajax solution and http handler but java scripts do it all in client browser!!! following script checks the browser supports API or not <script> if (window.File && window.FileReader && window.FileList && window.Blob) document.write("<b>File API supported.</b>"); else document.write('<i>File API not supported by this browser.</i>'); </script> following scripts do the read and Load Image function readfile(e1) { var filename = e1.target.files[0]; var fr = new FileReader(); fr.onload = readerHandler; fr.readAsText(filename); } HTML code: <input type="file" id="getimage"> <fieldset><legend>Your image here</legend> <div id="imgstore"></div> </fieldset> JavaScript code: <script> function imageHandler(e2) { var store = document.getElementById('imgstore'); store.innerHTML='<img src="' + e2.target.result +'">'; } function loadimage(e1) { var filename = e1.target.files[0]; var fr = new FileReader(); fr.onload = imageHandler; fr.readAsDataURL(filename); } window.onload=function() { var x = document.getElementById("filebrowsed"); x.addEventListener('change', readfile, false); var y = document.getElementById("getimage"); y.addEventListener('change', loadimage, false); } </script>

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  • Good Customer Service Example

    - by MightyZot
    Here’s another good customer service example for you! My wife purchased a Galaxy last week and she loves the phone.  She asked me to add it to our AT&T Microcell last night. I purchased the AT&T Microcell a couple of years ago, because cell signal out where I live sucks! Since microcells are managed on the AT&T web site, I went to the site and tried to sign in. Naturally, having not managed that microcell in a couple of years…and much to my chagrin…I discovered that I didn’t know my password OR my user ID. So, I decided to call and see if I could get my account reset that late in the day (we’re talking last night, so it was well after 7pm.) I called the technical support line, touched the appropriate numbers to navigate to microcell support, turned on my speaker phone, and prepared for the long wait. After about 45 seconds I was delighted to hear “Jeffrey” break in and ask what he could help me with. I explained that I have not managed my microcell for some time and had forgotten the user name and password.  “No problem”, he replied, and he asked me for the line I used to register the microcell. After confirming the last four digits of my IMEI number, he asked me for my wife’s number. I gave him my wife’s number and he said, “I’ve taken care of it Mr Pope. Just have her reboot her phone and you should see your microcell.” We rebooted her phone, it connected to the microcell, and voila, she was online! “Is there anything else I can help you with while I’ve got you on the line”, he said. “Nope”, I replied. “Ok, have a great night.” What made this a great customer service experience for me was that “Jeffrey” didn’t stop at giving me my user account and password, which I would probably forget anyway after setting up my wife’s new phone. Instead, he solved the real problem for me – adding my wife’s new phone to my microcell. Great job Jeffrey!

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  • Office 2010 Professional Plus (Top 10 reasons to upgrade)

    - by mbcrump
    Being a huge nerd, I decided that I would go ahead and upgrade to the latest and greatest office. That being, Office 2010 Professional Plus. The biggest concern that I had was loosing all my mail settings from Outlook 2007. Thankfully, it upgrade gracefully and worked like a charm. So lets start this top 10 list. 1) You can upgrade without fear of loosing all your stuff! As you can tell by the screenshot below, you can select what you want to do. I selected to remove all previous versions.    2) Outlook conversations: Just like GMail, you can now group emails by conversations. This is simply awesome and a must have. 3) The ability to ignore conversations. If you are on a email thread that has nothing to do with you. Simply “ignore” the conversation and all emails go into the deleted folder. 4) Quick Steps, do you send an email to the same team member or group constantly. With quick steps, its just one click away. 5) Spell check in the Subject line! 6)  Easier Screenshots, built in just click the button. No more ALT-Printscreen for those that are not aware of the awesome SnagIT 10 that's out. 7) Open in protected view. When you open a document from an email attachment, it lets you know the file may be unsafe. You can click a button to enable editing. This is great for preventing macros.       8) Excel has always had a variety of charts and graphs available to visually depict data and trends. With Excel 2010, though, Microsoft has added a new feature called Sparklines, which allows you to place a mini-graph or trend line in a single cell. The Sparklines are a cool way to quickly and simply add a visual element without having to go through the effort of inserting a graph or chart that overwhelms the worksheet. 9) Contact actions. If you hover over a name in the form or fields on an email, you get a popup giving you several actions you can perform on the person such as adding them to your Outlook contacts, scheduling a meeting, viewing their stored contact information if they are already in your contacts, sending an instant message or even starting a telephone call. 10) Windows 7 Task Bar Context Menu – I love the jumplist. I don’t know how much that I would actually use it but it just rocks.

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