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  • Floppy Drive not recognised

    - by Art
    I am a newbie with Ubuntu during the past two weeks, and I believe, that I have made good progress so far. Current setup tasks are completed, like: "Wireless Network, Printer, Thunderbird + Firefox, e-mail", also my local weather station - all setup. Updated files and rearranged the desktop to my liking. The problem I have now is my floppy drive which is not recognized, but the activity light is shown on constantly. I have downloaded the "MakeFloppyDriveAvailableToEveryone" and i am confident that I can follow the instructions to change the floppy drive. However, I do not have an existing fd0 file in /dev/???, but only /dev/fd/ files 0 to 46. Please advise.

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  • Can you work for the big (Google, Microsoft, Facebook etc.) without getting too much involved?

    - by Developer Art
    Having seen people talking about interviewing and working for the big companies, I keep wondering how much are you expected to actually get involved in there. 1) That's because I keep seeing folks from Google and Microsoft and others writing in forums, blogging, tweeting, speaking at conferences and seemingly doing this on the 24/7/365 basis from their office, apartment, hotel and even plane. Are you really expected to commit that much if you come to work for them? Do they want you to think about your work while you're eating, sleeping, taking a shower, making love and so on? Can you in fact "switch off" at five and go home forgetting everything? Perhaps you have a hobby, family life, kids, friends, personal projects anyone? Is it so that if you work for the big then you're expected not to have any life outside of the company? You can't develop own projects, have own clients and just have another life? 2) One other thing is the work contracts the big use. I've heard for instance that when you join Microsoft you need to provide a list of projects you're currently working on and after that anything new you'll come up with during your employment automatically belongs to the company. Are all of the big doing this? Can you deny signing a contract until such clause is removed or with the big it is "take it or leave it" because the legal department won't accept any change? Can you make them write the contract in that manner that they step away from anything you've developed in your private time? Of all the big I have only been at SAP during my internship. Lately while browsing through the old papers I've found my old contact which stipulated they owned everything I developed or invented during my employment, which I would never have signed these days. On a side note I don't think I would return to SAP since I remember most people there were clueless and provided the impression they were simply sitting out their years waiting for the retirement. But anyway, what do the other big put in their contracts? How far do you get involved when you go working for the big? Or perhaps fully committed with your body and soul? P.S. I'm not planning to join any of them I'm just curious.

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  • Career change: from programming into more human-oriented area [closed]

    - by Art
    I have been a software developer for approximately 9 years, starting with part-time work during my graduation year at uni. During these years I worked for number of companies, sometimes changing places twice or three times a year. They say it takes 10 years to reach 'expert' level, and while I don't think I am an expert by any measure and I have certainly met lots of people who are more knowledgeable, smarter and more focused than I am, I think I can safely say that I had my fair share of the whole programming trade and would like to move on to something else. Psychology and behaviour was always something I was interested in, especially the practical, applicable bits of it. Recently I've been to some communication skills training and I realised that I have been missing out on the great deal of fun stuff - how people work and communicate, especially in subconscious, non-verbal area. Currently I am thinking of making a career change - ideally to move somewhere my technical skill would still be beneficial in some shape or form, or at least could serve as a bridge while I am transitioning there, you know, the whole gradual, bit-by-bit approach versus swim-or-drown one. I would like to hear your thoughts on this matter and to learn from you what are the possible transitions I can take.

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  • Will Google Scholar index the papers on my website?

    - by Art
    I have just requested that Google Scholar collect the papers from my personal web site: http://cs.uic.edu/~asmirnov/publications.html I was wondering if I did everything right: I submitted a request on the form provided on scholar web site I published the papers in PDF on my web site Is there anything else needed for Google to index my web site? Other questions are: The first paper (that is linked) is not to just a paper, but a whole issue. Are there any tags to be added on my web site? If so, which, and how do I add them? What are the exporting options available on Google scholar web site and how do they work?

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  • Google Scholar Realted Question

    - by Art
    I have just requested Google Scholar to use my web site for collecting papers from my personal web site: http://cs.uic.edu/~asmirnov/publications.html I was wondering if I did everything right: I submitted a request on the form provided on scholar web site I published the papers in PDF on my web site Is there anything else needed for Google to index my web site? Other questions are: 1. The first paper (link to it) is not to just paper, but to the whole issue. 2. Are there any tages to be added on my web site, if so, then which and how do I add them? 3. What are those exporting options available on google scholar web site and how do they work? Thank you very much for being patient with me and my questions as well.

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  • SQL Query for generating matrix like output querying related table in SQL Server

    - by Nagesh
    I have three tables: Product ProductID ProductName 1 Cycle 2 Scooter 3 Car Customer CustomerID CustomerName 101 Ronald 102 Michelle 103 Armstrong 104 Schmidt 105 Peterson Transactions TID ProductID CustomerID TranDate Amount 10001 1 101 01-Jan-11 25000.00 10002 2 101 02-Jan-11 98547.52 10003 1 102 03-Feb-11 15000.00 10004 3 102 07-Jan-11 36571.85 10005 2 105 09-Feb-11 82658.23 10006 2 104 10-Feb-11 54000.25 10007 3 103 20-Feb-11 80115.50 10008 3 104 22-Feb-11 45000.65 I have written a query to group the transactions like this: SELECT P.ProductName AS Product, C.CustName AS Customer, SUM(T.Amount) AS Amount FROM Transactions AS T INNER JOIN Product AS P ON T.ProductID = P.ProductID INNER JOIN Customer AS C ON T.CustomerID = C.CustomerID WHERE T.TranDate BETWEEN '2011-01-01' AND '2011-03-31' GROUP BY P.ProductName, C.CustName ORDER BY P.ProductName which gives the result like this: Product Customer Amount Car Armstrong 80115.50 Car Michelle 36571.85 Car Schmidt 45000.65 Cycle Michelle 15000.00 Cycle Ronald 25000.00 Scooter Peterson 82658.23 Scooter Ronald 98547.52 Scooter Schmidt 54000.25 I need result of query in MATRIX form like this: Customer |------------ Amounts --------------- Name |Car Cycle Scooter Totals Armstrong 80115.50 0.00 0.00 80115.50 Michelle 36571.85 15000.00 0.00 51571.85 Ronald 0.00 25000.00 98547.52 123547.52 Peterson 0.00 0.00 82658.23 82658.23 Schmidt 45000.65 0.00 54000.25 99000.90 Please help me to acheive the above result in SQL Server 2005. Using mulitple views or even temporory tables is fine for me.

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  • node to traverse cannot be null (Hibernate SQL)

    - by tiswas
    I'm performing a SQL query through hibernate, which looks like: SELECT thi FROM track_history_items thi JOIN artists art ON thi.artist_id = art.id WHERE thi.type = "TrackBroadcast" GROUP BY art.name ORDER thi.createdAt DESC but I'm getting the message that 'Node to traverse cannot be null!'. Anyone know what could be causing this? --EDIT-- I'm pretty sure that this problem is being caused by the possibility of artist_id to be null. However, I can't prevent this, so can I just skip the rows track_history_item rows which have a null artist_id?

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  • mysql : possible to put IF statment in LEFT JOIN ?

    - by Haroldo
    Ok so i want to get an artists info from the db, but i want to know if they have any forthcoming events. To do this i need to traverse 2 tables, where events_artists is a 2 col link table... (this doesnt work but is what id like to do) SELECT art.*, events.event_id FROM art LEFT JOIN events_artists ON art.art_id = events_artists.art_id LEFT JOIN events ON events_artists.event_id = events.event_id IF ( {criteria} ) what should i be doing here to get this to work?!!

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  • apache2 how to trace caller of SIGTERM

    - by art vanderlay
    I have a dex x64 on a virtualbox win7pro host. My apache2 will stop responding after a page request or other activity such as upload via ftp. The php.cgi becomes non responsive and a restart is required any help tracking down the culprit sending the SIGTERM would be much appreciated. thx Art my apache2.conf has <IfModule mpm_prefork_module> ServerLimit 1024 StartServers 10 MinSpareServers 10 MaxSpareServers 20 MaxClients 1024 MaxRequestsPerChild 0 </IfModule> ` From the apache2 log I have [Wed Jun 20 05:07:01 2012] [notice] caught SIGTERM, shutting down [Wed Jun 20 05:07:03 2012] [notice] FastCGI: process manager initialized (pid 4369) [Wed Jun 20 05:07:03 2012] [notice] Apache/2.2.16 (Debian) mod_fastcgi/2.4.6 PHP/5.3.3-7+squeeze13 with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.1 configured -- resuming normal operations and from the accounting output with lastcomm php.cgi www-data __ 0.13 secs Wed Jun 20 04:49 lastcomm root pts/2 0.10 secs Wed Jun 20 04:49 php.cgi www-data __ 0.18 secs Wed Jun 20 04:49 php.cgi www-data __ 0.18 secs Wed Jun 20 04:47 apache2 root pts/1 0.02 secs Wed Jun 20 04:46 tput root pts/1 0.00 secs Wed Jun 20 04:46 apache2 F root pts/1 0.00 secs Wed Jun 20 04:46 apache2ctl root pts/1 0.00 secs Wed Jun 20 04:46 apache2 S root pts/1 0.77 secs Wed Jun 20 04:46 rm root pts/1 0.01 secs Wed Jun 20 04:46 install root pts/1 0.01 secs Wed Jun 20 04:46 mkdir root pts/1 0.00 secs Wed Jun 20 04:46 apache2ctl F root pts/1 0.00 secs Wed Jun 20 04:46 sleep root pts/1 0.00 secs Wed Jun 20 04:46 apache2 SF root __ 0.54 secs Wed Jun 20 04:34 apache2 SF www-data __ 0.14 secs Wed Jun 20 04:34 apache2 SF www-data __ 0.07 secs Wed Jun 20 04:34 apache2 SF www-data __ 0.06 secs Wed Jun 20 04:36 apache2 SF www-data __ 0.07 secs Wed Jun 20 04:34 apache2 SF www-data __ 0.11 secs Wed Jun 20 04:34 apache2 SF www-data __ 0.02 secs Wed Jun 20 04:34 apache2 SF www-data __ 0.04 secs Wed Jun 20 04:34 apache2 SF www-data __ 0.06 secs Wed Jun 20 04:34 apache2 SF www-data __ 0.08 secs Wed Jun 20 04:34 apache2 SF www-data __ 0.03 secs Wed Jun 20 04:34 apache2 SF www-data __ 0.02 secs Wed Jun 20 04:34 apache2 SF www-data __ 0.01 secs Wed Jun 20 04:34 grep root pts/1 0.00 secs Wed Jun 20 04:46 apache2ctl root pts/1 0.02 secs Wed Jun 20 04:46 apache2 root pts/1 0.24 secs Wed Jun 20 04:46 apache2 SF www-data __ 0.00 secs Wed Jun 20 04:34 apache2ctl F root pts/1 0.00 secs Wed Jun 20 04:46 apache2ctl root pts/1 0.00 secs Wed Jun 20 04:46 apache2 root pts/1 0.22 secs Wed Jun 20 04:46 apache2ctl F root pts/1 0.01 secs Wed Jun 20 04:46 apache2 F root pts/1 0.00 secs Wed Jun 20 04:46 grep root pts/1 0.00 secs Wed Jun 20 04:46 tr root pts/1 0.00 secs Wed Jun 20 04:46 pidof S root pts/1 0.11 secs Wed Jun 20 04:46 cat root pts/1 0.00 secs Wed Jun 20 04:46 apache2 F root pts/1 0.00 secs Wed Jun 20 04:46 grep root pts/1 0.00 secs Wed Jun 20 04:46 tr root pts/1 0.00 secs Wed Jun 20 04:46 pidof S root pts/1 0.05 secs Wed Jun 20 04:46 cat root pts/1 0.01 secs Wed Jun 20 04:46 apache2 F root pts/1 0.00 secs Wed Jun 20 04:46 apache2ctl root pts/1 0.00 secs Wed Jun 20 04:46 apache2 root pts/1 0.34 secs Wed Jun 20 04:46 apache2ctl F root pts/1 0.00 secs Wed Jun 20 04:46 apache2 F root pts/1 0.00 secs Wed Jun 20 04:46 apache2 F root pts/1 0.00 secs Wed Jun 20 04:46 smbd SF root __ 0.25 secs Wed Jun 20 04:46 php.cgi www-data __ 0.14 secs Wed Jun 20 04:45 php.cgi www-data __ 0.19 secs Wed Jun 20 04:42 cron SF root __ 0.02 secs Wed Jun 20 04:39 sh S root __ 0.00 secs Wed Jun 20 04:39 find root __ 0.00 secs Wed Jun 20 04:39 maxlifetime root __ 0.02 secs Wed Jun 20 04:39 php5 root __ 0.13 secs Wed Jun 20 04:39 which root __ 0.00 secs Wed Jun 20 04:39 exim4 S root __ 0.01 secs Wed Jun 20 04:37 php.cgi www-data __ 0.04 secs Wed Jun 20 04:36 php.cgi www-data __ 0.12 secs Wed Jun 20 04:35 php.cgi www-data __ 0.11 secs Wed Jun 20 04:35 php.cgi www-data __ 0.14 secs Wed Jun 20 04:34 lastcomm root pts/2 0.09 secs Wed Jun 20 04:34 apache2 root pts/1 0.02 secs Wed Jun 20 04:34 tput root pts/1 0.00 secs Wed Jun 20 04:34 apache2 F root pts/1 0.00 secs Wed Jun 20 04:34 apache2ctl root pts/1 0.00 secs Wed Jun 20 04:34 apache2 S root pts/1 0.54 secs Wed Jun 20 04:34 rm root pts/1 0.00 secs Wed Jun 20 04:34 install root pts/1 0.00 secs Wed Jun 20 04:34 mkdir root pts/1 0.00 secs Wed Jun 20 04:34 apache2ctl F root pts/1 0.00 secs Wed Jun 20 04:34 sleep root pts/1 0.00 secs Wed Jun 20 04:34 apache2 SF root __ 0.80 secs Wed Jun 20 03:58 sleep root pts/1 0.00 secs Wed Jun 20 04:34 apache2 SF www-data __ 0.26 secs Wed Jun 20 03:58 apache2 SF www-data __ 0.12 secs Wed Jun 20 03:59 apache2 SF www-data __ 0.13 secs Wed Jun 20 03:58 apache2 SF www-data __ 0.13 secs Wed Jun 20 03:59 apache2 SF www-data __ 0.15 secs Wed Jun 20 03:58 apache2 SF www-data __ 0.18 secs Wed Jun 20 03:58 apache2 SF www-data __ 0.07 secs Wed Jun 20 04:21 apache2 SF www-data __ 0.18 secs Wed Jun 20 03:58 apache2 SF www-data __ 0.17 secs Wed Jun 20 03:58 apache2 SF www-data __ 0.30 secs Wed Jun 20 03:58 apache2 SF www-data __ 0.09 secs Wed Jun 20 03:58 apache2 SF www-data __ 0.02 secs Wed Jun 20 04:13

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  • SocketChannel in Java sends data, but it doesn't get to destination application

    - by Peterson
    Hi Everybody, I'm suffering a lot to create a simple ChatServer in Java, using the NIO libraries. Wonder if someone could help me. I am doing that by using SocketChannel and Selector to handle multiple clients in a single thread. The problem is: I am able to accept new connections and get it's data, but when I try to send data back, the SocketChannel simply doesn't work. In the method write(), it returns a integer that is the same size of the data i'm passing to it, but the client never receives that data. Strangely, when I close the server application, the client receives the data. It's like the socketchannel maintains a buffer, and it only get flushed when I close the application. Here are some more details, to give you more information to help. I'm handling the events in this piece of code: private void run() throws IOException { ServerSocketChannel ssc = ServerSocketChannel.open(); // Set it to non-blocking, so we can use select ssc.configureBlocking( false ); // Get the Socket connected to this channel, and bind it // to the listening port this.serverSocket = ssc.socket(); InetSocketAddress isa = new InetSocketAddress( this.port ); serverSocket.bind( isa ); // Create a new Selector for selecting this.masterSelector = Selector.open(); // Register the ServerSocketChannel, so we can // listen for incoming connections ssc.register( masterSelector, SelectionKey.OP_ACCEPT ); while (true) { // See if we've had any activity -- either // an incoming connection, or incoming data on an // existing connection int num = masterSelector.select(); // If we don't have any activity, loop around and wait // again if (num == 0) { continue; } // Get the keys corresponding to the activity // that has been detected, and process them // one by one Set keys = masterSelector.selectedKeys(); Iterator it = keys.iterator(); while (it.hasNext()) { // Get a key representing one of bits of I/O // activity SelectionKey key = (SelectionKey)it.next(); // What kind of activity is it? if ((key.readyOps() & SelectionKey.OP_ACCEPT) == SelectionKey.OP_ACCEPT) { // Aceita a conexão Socket s = serverSocket.accept(); System.out.println( "LOG: Conexao TCP aceita de " + s.getInetAddress() + ":" + s.getPort() ); // Make sure to make it non-blocking, so we can // use a selector on it. SocketChannel sc = s.getChannel(); sc.configureBlocking( false ); // Registra a conexao no seletor, apenas para leitura sc.register( masterSelector, SelectionKey.OP_READ ); } else if ( key.isReadable() ) { SocketChannel sc = null; // It's incoming data on a connection, so // process it sc = (SocketChannel)key.channel(); // Verifica se a conexão corresponde a um cliente já existente if((clientsMap.getClient(key)) != null){ boolean closedConnection = !processIncomingClientData(key); if(closedConnection){ int id = clientsMap.getClient(key); closeClient(id); } } else { boolean clientAccepted = processIncomingDataFromNewClient(key); if(!clientAccepted){ // Se o cliente não foi aceito, sua conexão é simplesmente fechada sc.socket().close(); sc.close(); key.cancel(); } } } } // We remove the selected keys, because we've dealt // with them. keys.clear(); } } This piece of code is simply handles new clients that wants to connect to the chat. So, a client makes a TCP connection to the server, and once it gets accepted, it sends data to the server following a simply text protocol, informing his id and asking to get registrated to the server. I handle this in the method processIncomingDataFromNewClient(key). I'm also keeping a map of clients and its connections in a data structure similar to a hashtable. I? doing that because I need to recover a client Id from a connection and a connection from a client Id. This is can be shown in: clientsMap.getClient(key). But the problem itself resides in the method processIncomingDataFromNewClient(key). There, I simply read the data that the client sent to me, validate it, and if it's ok, I send a message back to the client to tell that it is connected to the chat server. Here is a similar piece of code: private boolean processIncomingDataFromNewClient(SelectionKey key){ SocketChannel sc = (SocketChannel) key.channel(); String connectionOrigin = sc.socket().getInetAddress() + ":" + sc.socket().getPort(); int id = 0; //id of the client buf.clear(); int bytesRead = 0; try { bytesRead = sc.read(buf); if(bytesRead<=0){ System.out.println("Conexão fechada pelo: " + connectionOrigin); return false; } System.out.println("LOG: " + bytesRead + " bytes lidos de " + connectionOrigin); String msg = new String(buf.array(),0,bytesRead); // Do validations with the client sent me here // gets the client id }catch (Exception e) { e.printStackTrace(); System.out.println("LOG: Oops. Cliente não conhece o protocolo. Fechando a conexão: " + connectionOrigin); System.out.println("LOG: Primeiros 10 caracteres enviados pelo cliente: " + msg); return false; } } } catch (IOException e) { System.out.println("LOG: Erro ao ler dados da conexao: " + connectionOrigin); System.out.println("LOG: "+ e.getLocalizedMessage()); System.out.println("LOG: Fechando a conexão..."); return false; } // If it gets to here, the protocol is ok and we can add the client boolean inserted = clientsMap.addClient(key, id); if(!inserted){ System.out.println("LOG: Não foi possível adicionar o cliente. Ou ele já está conectado ou já têm clientes demais. Id: " + id); System.out.println("LOG: Fechando a conexão: " + connectionOrigin); return false; } System.out.println("LOG: Novo cliente conectado! Enviando mesnsagem de confirmação. Id: " + id + " Conexao: " + connectionOrigin); /* Here is the error */ sendMessage(id, "Servidor pet: connection accepted"); System.out.println("LOG: Novo cliente conectado! Id: " + id + " Conexao: " + connectionOrigin); return true; } And finally, the method sendMessage(SelectionKey key) looks like this: private void sendMessage(int destId, String msg) { Charset charset = Charset.forName("ISO-8859-1"); CharBuffer charBuffer = CharBuffer.wrap(msg, 0, msg.length()); ByteBuffer bf = charset.encode(charBuffer); //bf.flip(); int bytesSent = 0; SelectionKey key = clientsMap.getClient(destId); SocketChannel sc = (SocketChannel) key.channel(); try { / int total_bytes_sent = 0; while(total_bytes_sent < msg.length()){ bytesSent = sc.write(bf); total_bytes_sent += bytesSent; } System.out.println("LOG: Bytes enviados para o cliente " + destId + ": "+ total_bytes_sent + " Tamanho da mensagem: " + msg.length()); } catch (IOException e) { System.out.println("LOG: Erro ao mandar mensagem para: " + destId); System.out.println("LOG: " + e.getLocalizedMessage()); } } So, what is happening is that the server, when send a message, prints something like this: LOG: Bytes sent to the client: 28 Size of the message: 28 So, it tells that it sent the data, but the chat client keeps blocking, waiting in the recv() method. So, the data never gets to it. When I close the server application, though, all the data appears in the client. I wonder why. It is important to say that the client is in C and the server JAVA, and I'm running both in the same machine, an Ubuntu Guest in virtualbox under windows. I also run both under windows host and under linuxes hosts, and keep getting the same strange problem. I'm sorry for the great lenght of this question, but I already searched a lot of places for an answer, found a lot of tutorials and questions, including here at StackOverflow, but coundn't find a reasonable explanation. I am really not liking this Java NIO, and i saw a lot of people complaining about it too. I am thinking that if I had done that in C it would have been a lot easier :-D So, if someone could help me and even discuss this behavor, it would be great! :-) Thanks everybody in advance, Péterson

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  • Flex 4 et Flash Builder 4 sont arrivés : de très nombreuses nouveautés et des performances améliorée

    Flex 4 et Flash Builder 4 disponibles Le 22 mars 2010 Michaël Chaize annonçait sur son blog l'arrivée de flex4 et de flash Builder 4 ( anciennement nommé Adobe Flex Builder ). Amélioration concernant flex 4 SDK * Nouvelle architecture de composant Spark : http://www.adobe.com/devnet/flex/art...parkintro.html * skinning : http://www.adobe.com/devnet/flex/art..._skinning.html * layouts : http://www.adobe...

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  • Download the Futuristic Fractals Theme for Windows 7

    - by Asian Angel
    Are you a fan of fractal art? Then you may want to have a look at the Futuristic Fractals Theme for Windows 7. The theme comes with fourteen images featuring fractal art goodness by artist Duncan Lawler. Download the Futuristic Fractals Theme [Windows 7 Personalization Gallery] HTG Explains: What Is RSS and How Can I Benefit From Using It? HTG Explains: Why You Only Have to Wipe a Disk Once to Erase It HTG Explains: Learn How Websites Are Tracking You Online

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  • It is a Good Idea to Buy Backlinks

    Have you heard of backlinks? These are specific links from other websites that come to your website with the purpose of linking due to relevance in terms of content or in terms of merchandise, etc. For instance, if you are a modern art artist and specialize in customized art work, then you can have your service posted on relevant web pages, like an arts and craft website, etc.

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  • “It Isn’t Easy At All; Otherwise, Everyone Would Be Doing It”

    - by Kathryn Perry
    A few months ago, JP Saunders (pictured left), who leads the go-to-market initiatives for the Oracle CX Service offering, kicked off a series of articles about modern customer service. He contends that to take care of customers?and the people that support those customers?companies need to make it easy to deliver consistently great experiences. But it’s not easy; it’s an art. The six posts in The Art of Easy series will help you better understand some of the customer service challenges you face and how to avoid common pitfalls. We pulled them all together here in one post for continuity and easy access. Saunders introduces the series with The Art of Easy: Make It Easy To Deliver Great Customer Service Experiences (Part 1). The Art of Easy: Offer Self Service With the Emphasis on Service (Part 2) by David Fulton (pictured left): David Fulton, Director of Product Management, Oracle Service Cloud, shares five tenets of customer self service that move an organization closer to becoming a modern customer service business. Easy Decisions For Complex Problems (Part 3) by Heike Lorenz (pictured right): Heike Lorenz, Director of Global Product Marketing, Policy Automation, writes about automating service policies to ensure that the correct decisions are being applied to the right people. The goal is to nurture the trusted relationships with customers during complex decision-making processes. Moving at the Speed of Easy (Part 4) by Chris Ulmand (pictured left): Chris Omland, Director of Product Management, Oracle Service Cloud, addresses the need for speed to keep up with customers’ expectations. His advice—start with a platform that enables agile innovation, respects a company’s unique needs, and has proven reliability to protect customer relationships. Knowledge Makes It Easy For Everyone (Part 5) by Nav Chakravarti (pictured rig: Vice President Nav Chakravarti, Oracle Service Cloud, talks about managing the knowledge that customers need and want. He coaches readers on delivering answers to customers’ questions easily, in context, with relevance, reliably, and accurately. Making Easy, Both Effective and Efficient (Part 6) by Melinda Uhland (pictured left): Melinda Uhland, Oracle CX Product Management teaches us that happy agents produce happy customers. A Modern Customer Service organization is one that invests in its agents and empowers them with tools to make them efficient and effective, which, in turn, improves customer results.

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  • Apache mod-pagespeed installation affects mod-spdy?

    - by tim peterson
    Recently my site (an https connection, running on an Amazon EC2 ubuntu apache2.2) has this issue where I need to load the page several times (3-4) before it will load normally without issue. It will then load normally as long as I keep loading pages regularly (every couple seconds). It will stall again if I don't load pages for a few minutes. It has nothing to do with my application because I don't have this problem with the exact same app codebase on my Apache installation on my laptop. The only things to my knowledge that I've changed is that I recently installed mod_spdy and then a few weeks later I installed mod_pagespeed, https://developers.google.com/speed/pagespeed/mod. However, I have since turned mod_pagespeed off by setting its pagespeed.conf to mod_pagespeed off. Unfortunately, that didn't solve the problem. The line below is how every of last 10 lines of my error.log look: # tail -f /var/log/apache2/error.log ... [32728:32729:ERROR:mod_spdy.cc(162)] request->chunked == 1 in request GET / HTTP/1.1 [Sat Jun 02 04:50:08 2012] [warn] [client 50.136.93.153] [stream 5] [32728:32729:WARNING:http_to_spdy_filter.cc(113)] HttpToSpdyFilter is not the last filter in the chain: chunk any thoughts? thank you, tim

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  • Page reload needed several times before loading normally

    - by tim peterson
    Sorry my question is so vague I just have no idea where to start in solving it and am quite a novice with servers. Recently my site (an https connection, running on an Amazon EC2 ubuntu apache2.2) has this issue where I need to load the page several times (3-4) before it will load normally without issue. It will then load normally as long as I keep loading pages regularly (every couple seconds). It will stall again if I don't load pages for a few minutes. It has nothing to do with my application because I don't have this problem with the exact same app codebase on my Apache installation on my laptop. The only thing to my knowledge that I changed is that I installed mod_pagespeed https://developers.google.com/speed/pagespeed/mod. However, I have since turned it off by setting my pagespeed.conf to mod_pagespeed off. Unfortunately, that didn't solve the problem. I'm wondering general advice on how to troubleshoot this problem. For instance are there linux commands to check page loading peformance? Also, it looks like I have lots of new error.logs in my /var/log/apache2 directory which i believe weren't there a few months ago. lots of this : error.log RewriteLog.log.24.gz ssl_access.log.40.gz error.log.1 RewriteLog.log.25.gz ssl_access.log.41.gz error.log.10.gz RewriteLog.log.26.gz ssl_access.log.42.gz error.log.11.gz RewriteLog.log.27.gz any thoughts? thank you, tim

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  • Nginx config rewriting subdomain name to 1st URI segment

    - by tim peterson
    I'm unable to do the following nginx.conf rewrite: test.mysite.info to: mysite.info/test here's what i've tried: server { server_name test.mysite.info; rewrite ^ https://mysite.info/test/$request_uri; } I know my DNS (Route53 AWS) is correct b/c: test.mysite.info redirects to mysite.info (just not mysite.info/test) I have an Apache server handling mysite.com which using .htaccess I can rewrite test.mysite.com to mysite.com/test. I haven't changed anything else from the default nginx.conf installation so I'm totally confused as to why such a simple thing isn't working. Here is my full nginx.conf file if that is helpful.

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  • How do I "link narrations" in PowerPoint 2010 Beta?

    - by Zack Peterson
    I can record narration with PowerPoint 2010, but it seems that it will only embed it into the presentation file. Older versions of PowerPoint allowed the audio to be saved as external sound files. I'd like to perform noise-reduction and minor editing outside of PowerPoint. Has Microsoft removed the "link narrations" option from PowerPoint 2010?

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  • Remote Access Problems with DRAC 5 on Dell PowerEdge 1950

    - by Darin Peterson
    Today I received my first Dell PowerEdge 1950 server with a DRAC 5 card. On my local network I have static configurations on my Linux systems using this for instance: iface eth0 inet static address 192.168.1.210 netmask 255.255.255.0 network 192.168.1.0 broadcast 192.168.1.255 gateway 192.168.1.1 dns-nameservers 8.8.8.8 8.8.4.4 For the DRAC card, I configured the LAN like this: address 192.168.1.215 netmask 255.255.255.0 gateway 192.168.1.1 For the advanced LAN settings I used dns-nameservers 8.8.8.8 8.8.4.4 I've tried many different IP addresses, but cannot communicate with the card. Is there anyone who might know if I have configuration issues, or maybe if the card might be bad?

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  • Google Chrome: "The application failed to initialize properly"

    - by Zack Peterson
    Google Chrome stopped working for me today. When I launch Chrome, I see the following error: Windows - Application Error The application failed to initialize properly (0xc0000135). Click OK to terminate the application. It fails to load the New Tab Page. After a moment, I see the following error: Google Chrome The following page(s) have become unresponsive. You can wait for them to become responsive or kill them. My operating system is Microsoft Windows Vista. I've tried: uninstalled Chrome rebooted reinstalled Chrome rebooted That didn't fix it. What now? Any ideas?

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  • Recording Skype Video

    - by Leah Peterson
    I have two problems - When doing a Skype video call, I can't see the other person. Skype says both my input and output are fast/good. I need a good recording program that will save both sides at once in a podcast. I've been playing around with Vodburner, but it seems to be very temperamental. I can't get anything longer than 30 seconds to save and even when if it does save, the file isn't compatible with Windows Live Movie Maker, even when I change the extension to .MP4 or .WMV. I tried to downlowd the format changer http://www.mediacoderhq.com/ that Vodburner suggests, but only got errors. I'm using Windows 7 with 62 GB free.

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  • .NET Framework 1.1 on IIS 7

    - by Zack Peterson
    I have inherited a .NET Framework 1.1 web site that I must host with IIS 7 on Windows Server 2008. I'm having some trouble. 1. Installation I installed .NET Framework 1.1 following these instructions. The installation automatically created a new Application Pool "ASP.NET 1.1". I use that. 2. Trouble When I launch the web site I see web.config runtime errors: The tag contains an invalid value for the 'culture' attribute. I fix that one and then see: Child nodes are not allowed. I don't want to keep playing this whack-a-mole game. Something must be wrong. 3. Am I sure this is .NET 1.1? I examine the automatically created application pool. I see that it's 1.1. Advanced Settings... Basic Settings... This doesn't seem right. While 1.1 is set, it's not an option in the Advanced drop down selectors. And why in the Basic box is it just "v1.1" and not ".NET Framework v1.1.4322"? That would be more consistent. 4. I cannot create other .NET 1.1 App Pools I cannot select .NET Framework 1.1 for other application pools. It's not an option in the drop down selectors. What's up with that? What now? Why isn't v1.1 an option for all AppPools? How can I verify my application is in fact using .NET Framework 1.1? Why might I get these runtime errors?

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  • Way to connect to VPS w/Win Vista Home Basic, other than VNC or TeamViewer?

    - by Tia Peterson
    I need to connect to a VPS and I'm running Vista Home Basic. TightVNC and TeamViewer both require access to the VPS first, because they require that the server be set up with TightVNC or TeamViewer. Is there anything similar to Remote Desktop that will allow me to use the IP address and administrator password to the VPS to simply connect, rather than having to have the hosting company set up VNC or TeamViewer on the server first? Any help would be appreciated!!! Thank you!

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  • Godaddy vs. Route53 for DNS

    - by tim peterson
    I have my website set up as an EC2 instance and my DNS is currently Godaddy. I'm considering switching to Amazon AWS Route53 for DNS. The one thing I noticed however is that Route53 charges monthly fees but I never get any bills from Godaddy. Obviously, nobody likes getting charged for something they can get for free. If Godaddy is cheaper, can anyone confirm that the page load speed of an EC2 instance is actually better via Route53 vs. Godaddy? If it is not faster or cheaper, can someone point out other reasons it might make sense to do this switch? thanks, tim

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