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• How to tackle dell support system? [closed]

  - by Nishant Kumar

  We have purchased a Dell Optiplex 9010 SSFV for our organization's work. Since the first installation two of the USB keyboard keys were not working properly. I had to press those keys two times simultaneously, on first time keys did not work and for for second time it printed two characters (as it were buffering first character.) Two keys that were not working properly: Hexangrave (Below the ESC key: `) Double Quotes (Left the enter key ") We registered our complaint with DELL and they suggested (with some hard to understand and weird ENGLISH accent) some test and tricks, such as switching to different ports, checking keyboard on different PC, and it worked well with diff. PC(with Windows 7 Home Premium installed). It was clear that it is an OS fault, hence they suggested to re-install OS. Problem began here, we have a project on the run and currently a video editing project setup on our system, so can't re-install system in hurry and also DELL persons were not providing any other solution such as updating keyboard driver, etc. Arguments I am a Software Engg. and don't think it is a feasible solution to re-install entire system for simple problems. This prob is coming since the fresh system installation, so I don't think it will solve the problem. Finally, I had to find solution myself and got it here, now I want to show my disappointment to dell persons or at least tell them that they should improve there support system to not advice to re-install entire system for that simple problems. Notes We have purchased 5 years NEXT business day support from DELL for around 8000 INR (Not for that kind of solutions from DELL). So can anyone tell me how to tackle dell support system officially, so that they will pay more attention in near future. Thanks

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• Enum.values() vs EnumSet.allOf( ). Which one is more preferable?

  - by Alexander Pogrebnyak

  I looked under the hood for EnumSet.allOf and it looks very efficient, especially for enums with less than 64 values. Basically all sets share the single array of all possible enum values and the only other piece of information is a bitmask which in case of allOf is set in one swoop. On the other hand Enum.values() seems to be a bit of black magic. Moreover it returns an array, not a collection, so in many cases it must be decorated with Arrays.asList( ) to be usable in any place that expects collection. So, should EnumSet.allOf be more preferable to Enum.values? More specifically, which form of for iterator should be used: for ( final MyEnum val: MyEnum.values( ) ); or for ( final MyEnum val: EnumSet.allOf( MyEnum.values ) );

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• Is there a a C-like way to get item number from enum in java ?

  - by Hernán Eche

  Perhap this is a simple basic question Having an enum public enum TK{ ID,GROUP,DATA,FAIL; } Can I get the order number for example ID=0, GROUP=2, DATA=3, FAIL=4 ? This is a way to to that, but a weird and long one! =S public enum TK{ ID(0),GROUP(1),DATA(2),FAIL(3); int num; TK(int n) { this.num=n; } public int get() { return num; } }; to get numbers so I write TK.ID.get(), TK.GROUP.get(), etc... I don't like that there is a better way? ( C enums, C macros..I miss you both ) thanks

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• Announcing the MOS WCI "Community"

  - by brian.harrison

  The WCI Technical Support team are please to announce the launch of the long awaited WCI Support Community on My Oracle Support (MOS) "Community". Users can navigate to this "first stop" for WebCenter Interaction information by logging on to following this link: WCI Community (Note that this requires a valid login credential to the My Oracle Support tool). In this community you'll find a product related discussion forum moderated by Oracle WebCenter Interaction support engineers, recommended tips and tricks, links to knowledge base articles and best practices for setting up and administering up your environment. We hope you'll take a minute to have a look through the community. If you have a question about WebCenter Interaction, a comment or a suggestion regarding the content, please feel free to post it to the forum and someone will respond to your request. Think of the forum here as another method to communicate directly with the WCI Technical Support team for questions and answers to simple WCI support topics. The forum is moderated by WCI Technical Support engineers directly and we hope it will help you avoid the need to log support incidents for less complex support related questions. We encourage all of our customers, both internal and external, to participate in the forums discussions, sharing information, knowledge, best practices and in the effort to help us build a vital and vibrant "home base" for WCI users on the My Oracle Support tool. Thank you for visiting! The WebCenter Interaction Support Community Moderator Team

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• Here's your chance: MOS Feedback Sessions @OOW

  - by cwarticki

  Bring your questions, comments, concerns, opinions, recommendations, enhancement requests and any emotional outbursts!   As I travel the world and speak to thousands of customers, I receive plenty of feedback about My Oracle support.  Come hear directly from the source. Meet Dennis Reno, VP of Customer Portal Experience. The Customer Portal Experience team will host a My Oracle Support Tips and Techniques session and three roundtable feedback sessions at this year’s Oracle OpenWorld. The sessions will include a Hardware Support component, as well as best practices that are sure to benefit all My Oracle Support users. The events planned will give our users the opportunity to learn more about how the My Oracle Support customer portal adds value to the support process and to their business needs. The roundtable feedback sessions will allow customers to meet, give feedback, and share their experiences directly with the team responsible for the customer portal experience. Date Time (PT) Session Name Mon, Oct 1 01:45 PM My Oracle Support: Tips and Techniques for Getting the Best Hardware Support Possible (Session #CON9745) Tue, Oct 2 11:00 AM Roundtable - My Oracle Support General Feedback Wed, Oct 3 11:00 AM Roundtable - My Oracle Support Community Feedback Thr, Oct 4 11:00 AM Roundtable - My Oracle Support General Feedback Customers can find more information, including specific details about how to attend, by accessing My Oracle Support at OpenWorld (Article ID 1484508.1). Enjoy OpenWorld everyone! -Chris Warticki Global Customer Management

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• General purpose ticketing/tech support system [closed]

  - by crazybyte

  Possible Duplicate: What’s your favorite ticketing system? I was wondering if somebody could recommend me a very user friendly or simple general purpose ticketing/tech support system. I need something that is web based, preferably open-sourced/free software implemented using PHP, Ruby, Ruby on Rails or Java (as back end) with MySQL or PostgreSQL as database engine. I need something that is not development management oriented or project management oriented like Eventum or similar (random example), something to which the user can connect open a tech support request and be able to follow it until is solved or dropped.I need it to be open-sourced to be able to modify it if there is a need or extend it. I tried a number of such systems available and I found that osTicket or eTicket is something that it's close to what I need, but the code is somewhat flaky and some of the features are working badly or behaving strangely. Any thoughts/advice where to find something similar? Thanks!

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• OpenGL support no longer available

  - by Aznfin

  I've been using OpenGL hardware acceleration in programs such as Adobe Photoshop CS4 and Adobe After Effects CS4. I've noticed that recently the options for OpenGL previews are disabled because my graphics card seems to not support OpenGL. But that doesn't make any sense whatsoever. I know for a fact that my graphics card does have support for OpenGL and it worked before. I checked for driver updates just the other day. Anybody know what's going on? Info: Operating System: Windows 7 Home Premium 64-bit GPU: ATI Radeon HD 3200 Driver Packaging Version: 8.69-091211a-094296C-ATI Catalyst™ Version: 09.12 Provider: ATI Technologies Inc. 2D Driver Version: 8.01.01.994 2D Driver File Path: /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/CLASS /{4D36E968-E325-11CE-BFC1-08002BE10318}/0000 Direct3D Version: 8.14.10.0723 OpenGL Version: 6.14.10.9252 Catalyst™ Control Center Version: 2009.1211.1547.28237

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• What has been your experience with paid support from Canonical ?

  - by gabkdlly

  I am considering buying "Ubuntu Desktop Support" from Canonical for 2 reasons: I have a couple of issues that I would like professional help with. ( Specifically a recurring kernel panic, and a slow wireless connection. ) I would like to lend a helping hand toward supporting Ubuntu financially. However, I am a bit worried that once I transfer the money, they will end up just referring me to the bug tracker on Launchpad. Also, free support options like this site have the pleasant property that they are open to the internet, meaning that if my issue gets fixed, it is more likely to help others with the same problem. What does paying for support from Canonical actually get you ?

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• What kind of support does Canonical provide on a business level?

  - by blade19899

  I was wondering about the support for Ubuntu in general? If a (small/large)business is running Ubuntu, what type of issues does Canonical help out with? examples: if a business is running a windows app, via wine does canonical help out with that when a business is running software that is not installed via the software but via PPA(stable/beta) and or downloaded manually. Some examples apps libreoffice/handbrake/openshot etc... etc... does Canonical give support when those app have issues? when a business is trying to migrate from lotes notes/outlook to thunderbird? sorry if this is a bit vague, but i don't really know much about support... be as detailed possible! Thanks in advanced!!!

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• How do I use unsafe values in an enum?

  - by Jon Tackabury

  I need to use this enum in my C# application, but it won't let me use these values. When I specify the type as uint I can use the -1 value, and when I specify int I can't use the last 2 values. Is there a way to use the unchecked keyword here to allow me to define all of these values? These values are coming from an external source, so I can't change them. internal enum MyValues : int { value1 = -1, value2 = 0, value3 = 0x80000000, value4 = 0xFFFFFFFF }

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• In Objective C, is there a way to call reference a typdef enum from another class?

  - by Adrian Harris Crowne

  It is my understanding that typedef enums are globally scoped, but if I created an enum outside of the @interface of RandomViewController.h, I can't figure out how to access it from OtherViewController.m. Is there a way to do this? So... "RandomViewController.h" #import <UIKit/UIKit.h> typedef enum { EnumOne, EnumTwo }EnumType; @interface RandomViewController : UIViewController { } and then... "OtherViewController.m" -(void) checkArray{ BOOL inArray = [randomViewController checkArray:(EnumType)EnumOne]; }

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• Easiest way to get Enum in to Key Value pair.

  - by vijay.shad

  Hi, I have defined my Enums like this. public enum UserType { RESELLER("Reseller"), SERVICE_MANAGER("Manager"), HOST("Host"); private String name; private UserType(String name) { this.name = name; } public String getName() { return name; } } What should be the easiest way to get a key-value pair form the enum values?

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• Should I create an Enum mapping to my database table

  - by CrazyHorse

  I have a database table containing a list of systems relevant to the tool I am building, mostly in-house applications, or third-party systems we receive data from. This table is added to infrequently, approx every 2 months. One of these systems is Windows itself, which is where we store our users' LANs, and I now need to explicitly reference the ID relating to Windows to query for user name, team etc. I know it would be bad practice to embed the ID itself into the code, so my question is what would be the best way to avoid this? I'm assuming my options are: create a global constant representing this ID create a global enum containing all systems now create a global enum and add systems to it as & when they are required in the code retrieve the ID from the database based on system name I appreciate this may seem a trivial question, but I am going to have many situations like this during the course of this build, and although we are in complete control of the database I would like to conform to best practice as far as possible. Many thanks!

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• How to get C# Enum description from value?

  - by davekaro

  I have an enum with Description attributes like this: public enum MyEnum { Name1 = 1, [Description("Here is another")] HereIsAnother = 2, [Description("Last one")] LastOne = 3 } I found this bit of code for retrieving the description based on an Enum public static string GetEnumDescription(Enum value) { FieldInfo fi = value.GetType().GetField(value.ToString()); DescriptionAttribute[] attributes = (DescriptionAttribute[])fi.GetCustomAttributes( typeof(DescriptionAttribute), false); if (attributes != null && attributes.Length > 0) return attributes[0].Description; else return value.ToString(); } This allows me to write code like: var myEnumDescriptions = from MyEnum n in Enum.GetValues(typeof(MyEnum)) select new { ID = (int)n, Name = Enumerations.GetEnumDescription(n) }; What I want to do is if I know the enum value (e.g. 1) - how can I retrieve the description? In other words, how can I convert an integer into an "Enum value" to pass to my GetDescription method?

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• Forward declaring an enum in c++

  - by szevvy

  Hi guys, I'm trying to do something like the following: enum E; void Foo(E e); enum E {A, B, C}; which the compiler rejects. I've had a quick look on Google and the consensus seems to be "you can't do it", but I can't understand why. Can anyone explain? Many thanks. Clarification 2: I'm doing this as I have private methods in a class that take said enum, and I do not want the enum's values exposed - so, for example, I do not want anyone to know that E is defined as enum E { FUNCTIONALITY_NORMAL, FUNCTIONALITY_RESTRICTED, FUNCTIONALITY_FOR_PROJECT_X } as project X is not something I want my users to know about. So, I wanted to forward declare the enum so I could put the private methods in the header file, declare the enum internally in the cpp, and distribute the built library file and header to people. As for the compiler - it's GCC.

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• Turning Google Apps mail inbox into Support Ticket System

  - by Saif Bechan

  I have an account at Google apps and most of my email is done trough Gmail. Now I just manually respond to support email. I was wondering if there is an easy way using filters and auto responders to create a support ticket system. I think something like this would be great, but is it possible: Gmail has to make a unique ID for every email that comes in. After that all the other incoming mails should be grouped using that unique ID and not grouped by email. Something like that, or are there things I am not taking into account. I really don't want to use separate software for this, because I think with some small configurations this can do the trick quite well. Or are there some free apps on the marketplace that do this already. I have searched for this but cannot find any. Sorry if this is not an SF question. I really didn't know which is the best fit for this question. This can be migrated to anywhere if someone things it would be answered better there.

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• App for family tech support tracking?

  - by slothbear

  I do tech support for several groups within my family. They usually have a document or notebook of questions for me. They often record my advice, but then ask me again later. Some communications are by email (nice record for me, although they never think to search). Some sessions are in person, usually with a followup email from me for the record. Which they forget about. I'm not trying to force them to be more 'professional', but I would like to streamline my support a bit, and give them a place to look for past answers. Some of them would like a standard place like that, rather than reasking me the same questions. The solution has to be free. And web-based, although email-in for questions would be great. I'll be doing most (all?) updating of the system. Mobile/iPhone access would be nice, but not required. Ideally, a system with topics and responses would be good, but I'd need a way to promote one response as 'the answer'.

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• add android support library v4 to intellij ide

  - by user1233587

  i am trying to use viewpager from android support library v4 in intelli j currently i have android sdk 4.1 I copied android-support-v4.jar to my intellij android project under 'libs' in the project settings of intellij I webt to "Modules" = "MyModuleName" = dependencies tab, and add the android-support-v4.jar, by navigating the path to the libs/ folder under my own project I checked the 'export' besides this newly added jar file but i still can't use viewpager in my application i get a crash msg like java.lang.RuntimeException: Unable to start activity ComponentInfo{com.xxxx/com.xxxx.MyActivity}: android.view.InflateException: Binary XML file line #13: Error inflating class android.support.v4.view.ViewPager

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• How do I access static variables in an enum class without a class instance?

  - by krick

  I have some code that processes fixed length data records. I've defined the record structures using java enums. I've boiled it down the the simplest example possible to illustrate the hoops that I currently have to jump through to get access to a static variable inside the enum. Is there a better way to get at this variable that I'm overlooking? If you compile and run the code, it just prints out "3". Note: the "code" tag doesn't seem to want to format this properly, but it should compile. class EnumTest { private interface RecordLayout { public int length(); } private enum RecordType1 implements RecordLayout { FIELD1 (2), FIELD2 (1), ; private int length; private RecordType1(int length) { this.length = length; } public int length() { return length; } public static int LEN = 3; } private static <E extends Enum<E> & RecordLayout> String parse(String data, Class<E> record) { // ugly hack to get at LEN... try { int len = record.getField("LEN").getInt(record); System.out.println(len); } catch (Exception e) { System.out.println(e); } String results = ""; for (E field: record.getEnumConstants()) { // do some stuff with the fields } return results; } public static void main(String args[]) { parse("ABC", RecordType1.class); } }

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• Apple's "Developer Technical Support" [closed]

  - by mxg

  Hi everyone! I have a simple question: did anyone tried to use Apple's "Developer Technical Support"? What kind of question can be asked? Thanks in advance!!

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• How much should I pay for desktop support?

  - by Zak

  What is a reasonable rate to pay to have an office full of windows computers supported with a tech support hotline and a 1 day response for a field rep to show up and fix a computer?

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• Support-Tool (SDK): Capture system information (Registry, Memory, etc.), Make a screenshoot, send an

  - by Robert

  I have the task to find or develop a support tool which has some very common (?) features: Send the following data as a email or to ticket system, after clicking a button like "get system summary" or "create ticket" Screen shoot System Summary Registry Log-Files Question(s): Are their any tools which have a similar functionality already (to buy or for inspiration). I their some kind of commercial or open source framework or tool set, which I can use as starting point or to customize?

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• remote linux support service

  - by James

  Hi after struggling with a wireless adapter installation for a few days, I am wondering if there is some service that will do it remotely. I am not talking about an enterprise type remote support center. I am thinking about a similar service for home PCs anyone aware of such a service ?

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• Vorsprung für Partner – auch beim Support

  - by Alliances & Channels Redaktion

  Solider Support ist für Oracle eine Selbstverständlichkeit, das ist nichts Neues. Aber wussten Sie auch, dass Oracle Support für Partner besondere Konditionen und Tools anbietet? Der Weg dorthin ist ganz einfach: Loggen Sie sich in das OPN-Portal ein. Über den Klickpfad „Partner with Oracle“, „Get startet“, „Levels and Benefits“ und „View all benefits“ gelangen Sie zu einer Übersicht, welches Level welche Support Benefits mit sich bringt. Als Partner erhalten Sie eine eigene Oracle Partner SI Nummer, sprich einen Support Identifier, der den Zugriff auf die Wissensdatenbank, technische Unterlagen, den Patch Download Bereich und verschiedene Communities im Support Portal „My Oracle Support“ eröffnet. Zudem haben Sie selbstverständlich die Möglichkeit, Service Request (SR) Pakete zu kaufen. Je nach Partner Level verfügen Sie über eine bestimmte Menge an freien Service Requests. Deren Zahl können Sie mit jeder weiteren Spezialisierung vermehren. Und: Beim Support-Einkauf für den Eigenbedarf erhalten unsere Partner einen Preisnachlass. Ein Blick ins OPN-Portal lohnt sich also auch in Support-Fragen!

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• SUN Customers and Partners, preview My Oracle Support

  - by chris.warticki

  Preview My Oracle Support - now! Take advantage of My Oracle Support before full migration. Oracle Global Customer Support invites you to preview some of the support platform's key capabilities. With the preview to My Oracle Support, Sun customers and partners can have immediate access to: My Oracle Support Community, with live advisor webcasts, active moderation by Oracle/Sun support engineers, user interaction, best practices presentations, and news and announcements Knowledgebase, with more than 900,000 articles, including more than 100,000 Sun Support articles and documents.   -Chris Warticki twittering @cwarticki Join one of the Twibes - http://twibes.com/MyOracleSupport or http://twibes.com/OracleSupport

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