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  • Compiling PHP with GD and libjpeg support

    - by Robin Winslow
    I compile my own PHP, partly to learn more about how PHP is put together, and partly because I'm always finding I need modules that aren't available by default, and this way I have control over that. My problem is that I can't get JPEG support in PHP. Using CentOS 5.6. Here are my configuration options when compiling PHP 5.3.8: './configure' '--enable-fpm' '--enable-mbstring' '--with-mysql' '--with-mysqli' '--with-gd' '--with-curl' '--with-mcrypt' '--with-zlib' '--with-pear' '--with-gmp' '--with-xsl' '--enable-zip' '--disable-fileinfo' '--with-jpeg-dir=/usr/lib/' The ./configure output says: checking for GD support... yes checking for the location of libjpeg... no checking for the location of libpng... no checking for the location of libXpm... no And then we can see that GD is installed, but that JPEG support isn't there: # php -r 'print_r(gd_info());' Array ( [GD Version] => bundled (2.0.34 compatible) [FreeType Support] => [T1Lib Support] => [GIF Read Support] => 1 [GIF Create Support] => 1 [JPEG Support] => [PNG Support] => 1 [WBMP Support] => 1 [XPM Support] => [XBM Support] => 1 [JIS-mapped Japanese Font Support] => ) I know that PHP needs to be able to find libjpeg, and it obviously can't find a version it's happy with. I would have thought /usr/lib/libjpeg.so or /usr/lib/libjpeg.so.62 would be what it needs, but I supplied it with the correct lib directory (--with-jpeg-dir=/usr/lib/) and it doesn't pick them up so I guess they can't be the right versions. rpm says libjpeg is installed. Should I yum remove and reinstall it, and all it's dependent packages? Might that fix the problem? Here's a paste bin with a collection of hopefully useful system information: http://pastebin.com/ied0kPR6

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  • Changing enum in a different class for screen

    - by user2434321
    I'm trying to make a start menu for my game and my code uses Enum's to moniter the screen state. Now i want to change the screenstate declared in the main class, in my Background class Screen screen = new Screen(); is declared in the Game1 class Background(ref screen); This is in the update method for the Background Class KeyboardState keystate = Keyboard.GetState(); switch (screen) { case Screen.Start: if (isPressed && keystate.IsKeyUp(Keys.Up) && keystate.IsKeyUp(Keys.Down) && keystate.IsKeyUp(Keys.Enter)) { isPressed = false; } if (keystate.IsKeyDown(Keys.Down) && isPressed != true) { if (menuState == MenuState.Options) menuState = MenuState.Credits; if (menuState == MenuState.Play) menuState = MenuState.Options; isPressed = true; } if (keystate.IsKeyDown(Keys.Up) && isPressed != true) { if (menuState == MenuState.Options) menuState = MenuState.Play; if (menuState == MenuState.Credits) menuState = MenuState.Options; isPressed = true; } switch (menuState) { case MenuState.Play: arrowRect.X = 450; arrowRect.Y = 220; if (keystate.IsKeyDown(Keys.Enter) && isPressed != true) screen = Screen.Play; break; case MenuState.Options: arrowRect.X = 419; arrowRect.Y = 340; if (keystate.IsKeyDown(Keys.Enter) && isPressed != true) screen = Screen.Options; break; case MenuState.Credits: arrowRect.X = 425; arrowRect.Y = 460; if (keystate.IsKeyDown(Keys.Enter) && isPressed != true) screen = Screen.Credits; break; } break; } } For some reason when I play this and I hit the enter button the Background class's screen is changed but the main class's screen isn't how can i change this? EDIT 1* class Background { private Texture2D background; private Rectangle backgroundRect; private Texture2D arrow; private Rectangle arrowRect; private Screen screen; private MenuState menuState; private bool isPressed = false; public Screen getScreenState(ref Screen screen) { this.screen = screen; return this.screen; } public Background(ref Screen screen) { this.screen = screen; } public void Update() { KeyboardState keystate = Keyboard.GetState(); switch (screen) { case Screen.Start: if (isPressed && keystate.IsKeyUp(Keys.Up) && keystate.IsKeyUp(Keys.Down) && keystate.IsKeyUp(Keys.Enter)) { isPressed = false; } if (keystate.IsKeyDown(Keys.Down) && isPressed != true) { if (menuState == MenuState.Options) menuState = MenuState.Credits; if (menuState == MenuState.Play) menuState = MenuState.Options; isPressed = true; } if (keystate.IsKeyDown(Keys.Up) && isPressed != true) { if (menuState == MenuState.Options) menuState = MenuState.Play; if (menuState == MenuState.Credits) menuState = MenuState.Options; isPressed = true; } switch (menuState) { case MenuState.Play: arrowRect.X = 450; arrowRect.Y = 220; if (keystate.IsKeyDown(Keys.Enter) && isPressed != true) screen = Screen.Play; break; case MenuState.Options: arrowRect.X = 419; arrowRect.Y = 340; if (keystate.IsKeyDown(Keys.Enter) && isPressed != true) screen = Screen.Options; break; case MenuState.Credits: arrowRect.X = 425; arrowRect.Y = 460; if (keystate.IsKeyDown(Keys.Enter) && isPressed != true) screen = Screen.Credits; break; } break; case Screen.Pause: break; case Screen.Over: break; } } public void LoadStartContent(ContentManager Content, GraphicsDeviceManager graphics) { background = Content.Load<Texture2D>("startBackground"); arrow = Content.Load<Texture2D>("arrow"); backgroundRect = new Rectangle(0, 0, graphics.GraphicsDevice.Viewport.Width, graphics.GraphicsDevice.Viewport.Height); arrowRect = new Rectangle(450, 225, arrow.Width, arrow.Height); screen = Screen.Start; } public void LoadPlayContent(ContentManager Content, GraphicsDeviceManager graphics) { background = Content.Load<Texture2D>("Background"); backgroundRect = new Rectangle(0, 0, graphics.GraphicsDevice.Viewport.Width, graphics.GraphicsDevice.Viewport.Height); screen = Screen.Play; } public void LoadOverContent(ContentManager Content, GraphicsDeviceManager graphics) { } public void Draw(SpriteBatch spritebatch) { if (screen == Screen.Start) { spritebatch.Draw(background, backgroundRect, Color.White); spritebatch.Draw(arrow, arrowRect, Color.White); } else spritebatch.Draw(background, backgroundRect, Color.White); } } Thats my background class!

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  • How to convert between Enums where values share the same names ?

    - by Ross Watson
    Hi, if I want to convert between two Enum types, the values of which, I hope, have the same names, is there a neat way, or do I have to do it like this...? enum colours_a { red, blue, green } enum colours_b { yellow, red, blue, green } static void Main(string[] args) { colours_a a = colours_a.red; colours_b b; //b = a; b = (colours_b)Enum.Parse(typeof(colours_b), a.ToString()); } Thanks, Ross

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  • What would be different in Java if Enum declaration didn't have the recursive part

    - by atamur
    Please see http://stackoverflow.com/questions/211143/java-enum-definition and http://stackoverflow.com/questions/3061759/why-in-java-enum-is-declared-as-enume-extends-enume for general discussion. Here I would like to learn what exactly would be broken (not typesafe anymore, or requiring additional casts etc) if Enum class was defined as public class Enum<E extends Enum> I'm using this code for testing my ideas: interface MyComparable<T> { int myCompare(T o); } class MyEnum<E extends MyEnum> implements MyComparable<E> { public int myCompare(E o) { return -1; } } class FirstEnum extends MyEnum<FirstEnum> {} class SecondEnum extends MyEnum<SecondEnum> {} With it I wasn't able to find any benefits in this exact case. PS. the fact that I'm not allowed to do class ThirdEnum extends MyEnum<SecondEnum> {} when MyEnum is defined with recursion is a) not relevant, because with real enums you are not allowed to do that just because you can't extend enum yourself b) not true - pls try it in a compiler and see that it in fact is able to compile w/o any errors PPS. I'm more and more inclined to believe that the correct answer here would be "nothing would change if you remove the recursive part" - but I just can't believe that.

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  • eliminating duplicate Enum code

    - by Don
    Hi, I have a large number of Enums that implement this interface: /** * Interface for an enumeration, each element of which can be uniquely identified by it's code */ public interface CodableEnum { /** * Get the element with a particular code * @param code * @return */ public CodableEnum getByCode(String code); /** * Get the code that identifies an element of the enum * @return */ public String getCode(); } A typical example is: public enum IMType implements CodableEnum { MSN_MESSENGER("msn_messenger"), GOOGLE_TALK("google_talk"), SKYPE("skype"), YAHOO_MESSENGER("yahoo_messenger"); private final String code; IMType (String code) { this.code = code; } public String getCode() { return code; } public IMType getByCode(String code) { for (IMType e : IMType.values()) { if (e.getCode().equalsIgnoreCase(code)) { return e; } } } } As you can imagine these methods are virtually identical in all implementations of CodableEnum. I would like to eliminate this duplication, but frankly don't know how. I tried using a class such as the following: public abstract class DefaultCodableEnum implements CodableEnum { private final String code; DefaultCodableEnum(String code) { this.code = code; } public String getCode() { return this.code; } public abstract CodableEnum getByCode(String code); } But this turns out to be fairly useless because: An enum cannot extend a class Elements of an enum (SKYPE, GOOGLE_TALK, etc.) cannot extend a class I cannot provide a default implementation of getByCode(), because DefaultCodableEnum is not itself an Enum. I tried changing DefaultCodableEnum to extend java.lang.Enum, but this doesn't appear to be allowed. Any suggestions that do not rely on reflection? Thanks, Don

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  • ?My Oracle Support???????????????

    - by user763198
    Normal 0 7.8 ? 0 2 false false false EN-US ZH-CN X-NONE Normal 0 7.8 ? 0 2 false false false EN-US ZH-CN X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:????; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:105%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:major-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:major-latin; mso-fareast-language:EN-US; mso-bidi-language:EN-US;} l ????????? ??????Help ??????? Table of Contents? ????Certification? ??,????????: My Oracle Support Help - Certifications (Doc ID 870956.5) l ????????? ?????????????????????????,???My Oracle Support Help - Certifications (Doc ID 870956.5)????????????????????,??? Global Customer Support ????? l ??????????? ????????????: http://www.oracle.com/support/contact.html l ???????????? ????????????: https://shop.oracle.com/pls/ostore/f?p=dstore:home:0:::::&tz=8:00 ????????????????,???? “Contact Us” ??? l ???????,??? Export ??? ???????:    1. ???????,????,????Copy Selected Row,??Actions?????Copy Selected Rows? 2. ??????spreadsheet,??????? email ???? ?????????????table ??,????table ??,????Printable View????????????????,?????????????? ????tables????Export??, ??????export???????CSV???? ??:???Printable View ?Export?????????,??????????????? l ?????????? ?Oracle Education ??????????: http://education.oracle.com ????????????? ???????????,???Oracle Education ??(????????????)? l ????? License codes/Keys? http://www.oracle.com/us/support/licensecodes/index.html ?????????License Codes ?????????????(?????),????????????????????Oracle license code ?????????,????Customer Support Identifier (CSI)? l ???Software Delivery Cloud ????????? ???Software Delivery Cloud ???????? (Doc ID 1070969.1) ??? http://edelivery.oracle.com/ ,Oracle Software Delivery Cloud. ??“Sign In/Register” button. ??Terms & Restrictions ????Continue ????????,????Go ????????Continue ????????? l ??????Oracle.com ???? 1, ? www.oracle.com 2, ???????“Help” 3, ?????,???“Oracle.com login FAQ” 4, ???????????? 5, Oracle.com ???????????? l ????CRM Ondemand ????? ?CRMOD ??,????????: (i) CRMOD ??????: http://www.oracle.com/us/products/applications/crmondemand/support/customer-care-support-337680.html (ii) CRMOD ?????????,?????????????????: https://ebusiness.siebel.com/odcustomercare/contact/contact_cc.asp l ???? Oracle Software Delivery Cloud ??? ????Oracle Software Delivery Cloud – ??Oracle ??????,???/????????email ???????? ???????: 1. ? www.oracle.com ?????Single Sign-On (SSO) ?? 2. ?????"Account" 3. ????,?? "Please verify account(?????)" ,????????????email ID 4. ????????,???????? l ???My Oracle Support??????Oracle Database Patchset ? 1. ?????? 2. ??Product ?Product Family: Oracle database. 3. ????:? Oracle 10.2.0.4. 4. ????:?Microsoft x64 (64-bit). 5. ??????: Patchset/Minipack. 6. ?? Go. l ?????????????FTP ??? ???? CD/DVD ? FTP ??: ???My Oracle Support ( https://support.oracle.com ) ???????Contact Us?? ???????????? CD/DVD ? FTP ???????????? ????????,????????,?????????????,????????????

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  • -moz CSS properties and browser support

    - by twodayslate
    As of right now I believe only Firefox support -moz-border-radius property. I am surprised that twitter uses it. Are any other browsers planning on supporting this or does CSS3 have something like this in the works? edit:// also found -webkit-border-top-left-radius and then the CSS3 version So when is CSS3 coming out?

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  • What customer support alternatives like groovehq i can use for a site

    - by rmarimon
    I've been experimenting with GrooveHQ as a means to provide support to my clients. They have a very nice idea and have developed it beautifully. At the end is just a ticketing system with multiple channels to communicate with your clients. It is like the rt of our times. What I'm looking for is for other providers of this hosted multi channel ticketing systems. I'm not sure if this belongs in SO but hey...

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  • Looking for an customer email support system

    - by Martin
    Looking for a "customer email management system" similar to MailTank to deal with support emails. MailTank seemed perfect but it was a bit expensive. I tested the Email Center Pro also but thought it was too messy. Is there something that is simple, cheap, handles 3-5 users and to assign emails and conversations to a particular user?

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  • Flex: Manually adding drag and drop support

    - by Aethex
    I have a container that contains an image that I need to drag from one container to the other. The Flex language references don't specify anything useful, nor did I find a tutorial for how to do this. How do I manually add drag and drop support for elements like images? Any help would be greatly appreciated.

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  • Premier Support Date Changed for Oracle Application Server 10gR2

    - by Steven Chan
    Our Fusion Middleware team has changed the Premier Support dates for Oracle Application Server 10gR2 (10.1.2.x).  The new dates are published here:Lifetime Support Policy: Oracle Fusion Middleware Products (PDF, 315 K)Premier Support for Oracle Application Server 10gR2 was originally slated to end in December 2010.  We discussed the implications for E-Business Suite Release 11i and 12 environments in this article:Premier Support for Oracle Application Server 10g ends December 2010

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  • Java Tools Support Offering Now Available

    - by Duncan Mills
    Great news! Developers can now purchase a combined support offering covering all three of Oracle's Java IDE options (JDeveloper, Oracle Enterprise Pack for Eclipse and NetBeans) in one premier support package. So no matter what tool, or mix of tools you use, you're covered! See Oracle Development Tools Support Offering for Details. A similar bundle is available for Oracle Solaris Development tools support which is detailed on the same page.

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  • AutoCad 2011 support available for AutoVue 20.0!

    - by warren.baird
    I'm happy to announce that support for AutoCad 2011 has been released for AutoVue 20.0. The support is available as a patch on My Oracle Support. To find the patch, visit https://support.oracle.com and click on the 'Patches & Updates' tab at the top of the screen. In the Patch Search area, enter patch # 9576064 and click search, then click on the patch # and click 'download'. Let us know how it works for you!

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  • Chrome : Google continuera le support du navigateur sur XP au moins jusqu'en 2015, un an après l'arrêt officiel du support de l'OS

    Chrome : Google continuera le support du navigateur sur XP au moins jusqu'en 2015, un an après l'arrêt officiel du support de l'OS En dépit de l'annonce faite par Microsoft d'arrêter le support de Windows XP le 8 avril 2014, Google a annoncé prolonger le support de Chrome sur l'OS d'au moins un an. Ainsi, jusqu'en avril 2015, Google continuera de proposer des mises à jour et correctifs de sécurité pour Chrome.Rappelons que NetApplication situe encore la part des utilisateurs Windows XP à plus...

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  • My Oracle Support ?????????·??????????

    - by Takeyoshi Sasaki
    ??? My Oracle Support ?????????·????????????????????????? My Oracle Support ?????????·?????????? My Oracle Support ?????????????????????????? ????????·?????????????????????????????????????·?????????????????????????????·????????????????????? ?????????????????????????·?????????????????? Oracle KROWN???? Oracle KROWN??????·???? Oracle?????PeopleSoft/JD Edwards Website Siebel SupportWeb-Japan ???My Oracle Support ???????????????????????????

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  • Java enums: Gathering info from another enums

    - by Samuel Carrijo
    I made a similar question a few days ago, but now I have new requirements, and new challenges =). As usual, I'm using the animal enums for didactic purposes, once I don't want to explain domain-specific stuff I have a basic enum of animals, which is used by the whole zoo (I can add stuff to it, but must keep compatibility): public enum Animal { DOG, ELEPHANT, WHALE, SHRIMP, BIRD, GIRAFFE; } I need to categorize them in a few, non-related categories, like gray animals (whale (my whale is gray) and elephant), small animals (bird, shrimp and dog), sea animals (whale and shrimp). I could, as suggested in my previous questions, add a lot of booleans, like isGray, isSmall and isFromSea, but I'd like an approach where I could keep this somewhere else (so my enum doesn't need to know much). Something like: public enum Animal { DOG, ELEPHANT, WHALE, SHRIMP, BIRD, GIRAFFE; public boolean isGray() { // What comes here? } } Somewhere else public enum GrayAnimal { WHALE, ELEPHANT; } How is this possible? Am I requesting too much from Java?

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  • Using dynamic enum as type in a parameter of a method

    - by samar
    Hi Experts, What i am trying to achieve here is a bit tricky. Let me brief on a little background first before going ahead. I am aware that we can use a enum as a type to a parameter of a method. For example I can do something like this (a very basic example) namespace Test { class DefineEnums { public enum MyEnum { value1 = 0, value2 = 1 } } class UseEnums { public void UseDefinedEnums(DefineEnums.MyEnum _enum) { //Any code here. } public void Test() { // "value1" comes here with the intellisense. UseDefinedEnums(DefineEnums.MyEnum.value1); } } } What i need to do is create a dynamic Enum and use that as type in place of DefineEnums.MyEnum mentioned above. I tried the following. 1. Used a method which i got from the net to create a dynamic enum from a list of strings. And created a static class which i can use. using System; using System.Collections.Generic; using System.Reflection; using System.Reflection.Emit; namespace Test { public static class DynamicEnum { public static Enum finished; static List<string> _lst = new List<string>(); static DynamicEnum() { _lst.Add("value1"); _lst.Add("value2"); finished = CreateDynamicEnum(_lst); } public static Enum CreateDynamicEnum(List<string> _list) { // Get the current application domain for the current thread. AppDomain currentDomain = AppDomain.CurrentDomain; // Create a dynamic assembly in the current application domain, // and allow it to be executed and saved to disk. AssemblyName aName = new AssemblyName("TempAssembly"); AssemblyBuilder ab = currentDomain.DefineDynamicAssembly( aName, AssemblyBuilderAccess.RunAndSave); // Define a dynamic module in "TempAssembly" assembly. For a single- // module assembly, the module has the same name as the assembly. ModuleBuilder mb = ab.DefineDynamicModule(aName.Name, aName.Name + ".dll"); // Define a public enumeration with the name "Elevation" and an // underlying type of Integer. EnumBuilder eb = mb.DefineEnum("Elevation", TypeAttributes.Public, typeof(int)); // Define two members, "High" and "Low". //eb.DefineLiteral("Low", 0); //eb.DefineLiteral("High", 1); int i = 0; foreach (string item in _list) { eb.DefineLiteral(item, i); i++; } // Create the type and save the assembly. return (Enum)Activator.CreateInstance(eb.CreateType()); //ab.Save(aName.Name + ".dll"); } } } Tried using the class but i am unable to find the "finished" enum defined above. i.e. I am not able to do the following public static void TestDynEnum(Test.DynamicEnum.finished _finished) { // Do anything here with _finished. } I guess the post has become too long but i hope i have made it quite clear. Please help! Thanks in advance! Regards, Samar

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  • Objective-C / C giving enums default values

    - by bandejapaisa
    I read somewhere about giving enums default values like so: typedef enum { MarketNavigationTypeNone = 0, MarketNavigationTypeHeirachy = 1, MarketNavigationTypeMarket = 2 } MarketNavigationLevelType; .. but i can't remember the value of doing this. If i don't give them default values - and then someone later on reorders the enum - what are the risks? If i always use the enum name and don't even refer to them by their integer value, is there any risks? The only possible problem i can think of is if i'm initialising an enum from an int value from a DB - and the enum is reordered - then the app would break.

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  • How do Apple code level support requests work?

    - by JustinXXVII
    I'm having an issue with a build that I can't figure out, and I'm considering filing a support request. It says I'll get contacted in about 3 days usually. Can anyone explain the process this takes, because I don't want to burn one of these by screwing up! Should I include a zip file of my entire project, or will the source file I'm having issues with be enough? Do I have to be at my computer when they contact me? Thanks for your help, generous ones!

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  • JBoss 4.2.3 Servlet API 2.5 JSF 2.0 Hibernate 3.0 Support Added [Solved]

    - by AZ_
    While deploying my project on Redhat 6 with Jboss 4.2.3 I was having following difficulties so I decided to put it on stackoverflow so that it can help other people. If anyone could suggest a good title so that it can easily be searched, please Q: How to make Jboss 4.2.x to ignore old JSF libraries and use one within your project libs? Q: How to make Jboss scan specific path for WAR file scanning? Q: How to bind Jboss with IP address rather then localhost? Q: Where Jboss put exploded WAR file? Q: Hibernate-annotations conflict with Jboss 4.2.3 annotations and throwing following Exception. java.lang.ClassCastException: org.hibernate.validator.event.ValidateEventListener cannot be cast to org.hibernate.event.PreInsertEventListener Q: How to run JSF 2.0.x on JBoss 4.0.x ? As JSF 2.0 supports at least Servlet 2.5 API and JBoss has Tomcat 5.x that can support Servlet 2.4 at max. Q: How to change Servlet version of a Dynamic Web Project?

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  • 7 Reasons for Abandonment in eCommerce and the need for Contextual Support by JP Saunders

    - by Tuula Fai
    Shopper confidence, or more accurately the lack thereof, is the bane of the online retailer. There are a number of questions that influence whether a shopper completes a transaction, and all of those attributes revolve around knowledge. What products are available? What products are on offer? What would be the cost of the transaction? What are my options for delivery? In general, most online businesses do a good job of answering basic questions around the products as the shopper engages in the online journey, navigating the product catalog and working through the checkout process. The needs that are harder to address for the shopper are those that are less concerned with product specifics and more concerned with deciding whether the transaction met their needs and delivered value. A recent study by the Baymard Institute [1] finds that more than 60% of ecommerce site visitors will abandon their shopping cart. The study also identifies seven reasons for abandonment out of the commerce process [2]. Most of those reasons come down to poor usability within the commerce experience. Distractions. External distractions within the shopper’s external environment (TV, Children, Pets, etc.) or distractions on the eCommerce page can drive shopper abandonment. Ideally, the selection and check-out process should be straightforward. One common distraction is to drive the shopper away from the task at hand through pop-ups or re-directs. The shopper engaging with support information in the checkout process should not be directed away from the page to consume support. Though confidence may improve, the distraction also means abandonment may increase. Poor Usability. When the experience gets more complicated, buyer’s remorse can set in. While knowledge drives confidence, a lack of understanding erodes it. Therefore it is important that the commerce process is streamlined. In some cases, the number of clicks to complete a purchase is lengthy and unavoidable. In these situations, it is vital to ensure that the complexity of your experience can be explained with contextual support to avoid abandonment. If you can illustrate the solution to a complex action while the user is engaged in that action and address customer frustrations with your checkout process before they arise, you can decrease abandonment. Fraud. The perception of potential fraud can be enough to deter a buyer. Does your site look credible? Can shoppers trust your brand? Providing answers on the security of your experience and the levels of protection applied to profile information may play as big a role in ensuring the sale, as does the support you provide on the product offerings and purchasing process. Does it fit? If it is a clothing item or oversized furniture item, another common form of abandonment is for the shopper to question whether the item can be worn by the intended user. Providing information on the sizing applied to clothing, physical dimensions, and limitations on delivery/returns of oversized items will also assist the sale. A photo alone of the item will help, as it answers some of those questions, but won’t assuage all customer concerns about sizing and fit. Sometimes the customer doesn’t want to buy. Prospective buyers might be browsing through your catalog to kill time, or just might not have the money to purchase the item! You are unlikely to provide any information in contextual support to increase the likelihood to buy if the shopper already has no intentions of doing so. The customer will still likely abandon. Ensuring that any questions are proactively answered as they browse through your site can only increase their likelihood to return and buy at a future date. Can’t Buy. Errors or complexity at checkout can be another major cause of abandonment. Good contextual support is unlikely to help with severe errors caused by technical issues on your site, but it will have a big impact on customers struggling with complexity in the checkout process and needing a question answered prior to completing the sale. Embedded support within the checkout process to patiently explain how to complete a task will help increase conversion rates. Additional Costs. Tax, shipping and other costs or duties can dramatically increase the cost of the purchase and when unexpected, can increase abandonment, particularly if they can’t be adequately explained. Again, a lack of knowledge erodes confidence in the purchase, and cost concerns in particular, erode the perception of your brand’s trustworthiness. Again, providing information on what costs are additive and why they are being levied can decrease the likelihood that the customer will abandon out of the experience. Knowledge drives confidence and confidence drives conversion. If you’d like to understand best practices in providing contextual customer support in eCommerce to provide your shoppers with confidence, download the Oracle Cloud Service and Oracle Commerce - Contextual Support in Commerce White Paper. This white paper discusses the process of adding customer support, including a suggested process for finding where knowledge has the most influence on your shoppers and practical step-by-step illustrations on how contextual self-service can be added to your online commerce experience. Resources: [1] http://baymard.com/checkout-usability [2] http://baymard.com/blog/cart-abandonment

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