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  • Developing Schema Compare for Oracle (Part 3): Ghost Objects

    - by Simon Cooper
    In the previous blog post, I covered how we solved the problem of dependencies between objects and between schemas. However, that isn’t the end of the issue. The dependencies algorithm I described works when you’re querying live databases and you can get dependencies for a particular schema direct from the server, and that’s all well and good. To throw a (rather large) spanner in the works, Schema Compare also has the concept of a snapshot, which is a read-only compressed XML representation of a selection of schemas that can be compared in the same way as a live database. This can be useful for keeping historical records or a baseline of a database schema, or comparing a schema on a computer that doesn’t have direct access to the database. So, how do snapshots interact with dependencies? Inter-database dependencies don't pose an issue as we store the dependencies in the snapshot. However, comparing a snapshot to a live database with cross-schema dependencies does cause a problem; what if the live database has a dependency to an object that does not exist in the snapshot? Take a basic example schema, where you’re only populating SchemaA: SOURCE   TARGET (using snapshot) CREATE TABLE SchemaA.Table1 ( Col1 NUMBER REFERENCES SchemaB.Table1(col1));   CREATE TABLE SchemaA.Table1 ( Col1 VARCHAR2(100)); CREATE TABLE SchemaB.Table1 ( Col1 NUMBER PRIMARY KEY);   CREATE TABLE SchemaB.Table1 ( Col1 VARCHAR2(100)); In this case, we want to generate a sync script to synchronize SchemaA.Table1 on the database represented by the snapshot. When taking a snapshot, database dependencies are followed, but because you’re not comparing it to anything at the time, the comparison dependencies algorithm described in my last post cannot be used. So, as you only take a snapshot of SchemaA on the target database, SchemaB.Table1 will not be in the snapshot. If this snapshot is then used to compare against the above source schema, SchemaB.Table1 will be included in the source, but the object will not be found in the target snapshot. This is the same problem that was solved with comparison dependencies, but here we cannot use the comparison dependencies algorithm as the snapshot has not got any information on SchemaB! We've now hit quite a big problem - we’re trying to include SchemaB.Table1 in the target, but we simply do not know the status of this object on the database the snapshot was taken from; whether it exists in the database at all, whether it’s the same as the target, whether it’s different... What can we do about this sorry state of affairs? Well, not a lot, it would seem. We can’t query the original database, as it may not be accessible, and we cannot assume any default state as it could be wrong and break the script (and we currently do not have a roll-back mechanism for failed synchronizes). The only way to fix this properly is for the user to go right back to the start and re-create the snapshot, explicitly including the schemas of these 'ghost' objects. So, the only thing we can do is flag up dependent ghost objects in the UI, and ask the user what we should do with it – assume it doesn’t exist, assume it’s the same as the target, or specify a definition for it. Unfortunately, such functionality didn’t make the cut for v1 of Schema Compare (as this is very much an edge case for a non-critical piece of functionality), so we simply flag the ghost objects up in the sync wizard as unsyncable, and let the user sort out what’s going on and edit the sync script as appropriate. There are some things that we do do to alleviate somewhat this rather unhappy situation; if a user creates a snapshot from the source or target of a database comparison, we include all the objects registered from the database, not just the ones in the schemas originally selected for comparison. This includes any extra dependent objects registered through the comparison dependencies algorithm. If the user then compares the resulting snapshot against the same database they were comparing against when it was created, the extra dependencies will be included in the snapshot as required and everything will be good. Fortunately, this problem will come up quite rarely, and only when the user uses snapshots and tries to sync objects with unknown cross-schema dependencies. However, the solution is not an easy one, and lead to some difficult architecture and design decisions within the product. And all this pain follows from the simple decision to allow schema pre-filtering! Next: why adding a column to a table isn't as easy as you would think...

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  • OpenGL Performance Questions

    - by Daniel
    This subject, as with any optimisation problem, gets hit on a lot, but I just couldn't find what I (think) I want. A lot of tutorials, and even SO questions have similar tips; generally covering: Use GL face culling (the OpenGL function, not the scene logic) Only send 1 matrix to the GPU (projectionModelView combination), therefore decreasing the MVP calculations from per vertex to once per model (as it should be). Use interleaved Vertices Minimize as many GL calls as possible, batch where appropriate And possibly a few/many others. I am (for curiosity reasons) rendering 28 million triangles in my application using several vertex buffers. I have tried all the above techniques (to the best of my knowledge), and received almost no performance change. Whilst I am receiving around 40FPS in my implementation, which is by no means problematic, I am still curious as to where these optimisation 'tips' actually come into use? My CPU is idling around 20-50% during rendering, therefore I assume I am GPU bound for increasing performance. Note: I am looking into gDEBugger at the moment Cross posted at StackOverflow

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  • Content, MetaData and Taxonomy 1 Taxonomy Manager

    This article is cross-posted from my personal blog. In DotNetNuke version 5.3, we introduced the concept of a centralized Content store, together with the ability to apply Taxonomies (categories) to the content. We have extended this in DNN 5.4 by completing the MetaData API as well as adding Folksonomy (user tags). In this series of blogs I will explain how developers can take advantage of these new features in their own extensions. But first lets take a look at how the pieces work together....Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Europe's Largest Customer Engagement Conference

    - by Charles Knapp
    What have Ben & Jerry's, HSBC, Innocent, LoveFilm, Oracle, Orange, Virgin, and other leaders learned about innovating to build customer loyalty? Loyalty World will help you better understand, engage and retain your customers. For example, Oracle's Melissa Boxer will deliver a Keynote on "Integrating Social, Marketing, and Loyalty to Deliver Great Customer Experiences." Sundar Swaminathan will speak on "Powering Rich Cross-Channel Customer Experiences with Next-Gen Loyalty Programs." You'll learn best practices from global thought leaders who are producing real results. Learn more about the Conference.

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  • My Mix10 coup de coeur

    - by guybarrette
    If you ask me what was my Mix10 coup de coeur, I’d have to say Bill Buxton.  I was privileged to spend an hour an a half in a small room with about twelve people and Bill Buxton.  This man has such a incredible background and he is so inspiring.  You could really tell that he is a researcher because as he was talking about something, you could see him thinking about something else and trying at the same time to cross reference that. Here’s a list of videos recorded at Mix.  The first one is the shortest one at 9 minutes. Bytes by MSDN (Interviewed by Tim Huckaby, a legend himself) Mix Day 2 Keynote (Last 1/4) An Hour with Bill Buxton (His Mix session) Bill Buxton & Microsoft Student Insiders at MIX10 Channel 9 Live at MIX10: Bill Buxton & Erik Meijer - Perspectives on Design var addthis_pub="guybarrette";

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  • RenderTarget2D behavior in XNA

    - by Utkarsh Sinha
    I've been dabbling with XNA for a couple of days now. This chunk of code doesn't work as I expect. The goal is to render sprites individually and composite them on another rendertarget. P = RenderTarget2D(with RenderTargetUsage.PreserveContents) D = RenderTarget2D(with RenderTargetUsage.DiscardContents) for all sprites: graphicsDevice.SetRenderTarget(D); <draw sprite i> graphicsDevice.SetRenderTarget(P); <Draw D> graphicsDevice.SetRenderTarget(null); <Draw P> The result I get is - only the last sprite is visible. I'm sure I'm missing some piece of information about RenderTarget2D. Any hints on what that might be? Cross posted from - http://stackoverflow.com/questions/9970349/weird-rendertarget2d-behaviour

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  • A pixel is not a pixel is not a pixel

    Yesterday John Gruber wrote about the upped pixel density in the upcoming iPhone (960x480 instead of 480x320), and why Apple did this. He also wondered what the consequences for web developers would be.Now I happen to be deeply engaged in cross-browser research of widths and heights on mobile phones, and can state with reasonable certainty that in 99% of the cases these changes will not impact web developers at all.The remaining 1% could be much more tricky, but I expect Apple to cater to this problem...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Open XML SDK 2 Released

    - by Tim Murphy
    Note: Cross posted from Coding The Document. Permalink This post is a little late since the SDK was released about a week ago.  At PSC we have been using the Open XML SDK 2 since its earliest beta.  It is a very powerful tool for generating documents without using the Office DLLs.  It is also the main technology that I have been working with for the last six months.  I would suggest giving it a try.  Stay tuned here.  In the near future I will be presenting at different locations on this and other document generation technologies. Download the Open XML SDK here. del.icio.us Tags: Office Open XML,Open XML SDK 2

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  • Jesse Liberty at the Montreal User Group, take 3

    This is our last attempt to get Jesse Liberty at the Montreal User Group (and there wont be any take 4 as this is the very last meeting of the season), so we cross fingers that everything will be fine this time! RunAtServer Consulting is the proud sponsor of this event. What: Silverlight 4, MVVM and Test-Driven Development When: June 16, 2010 at 6:15pm. Where: Microsoft Montreal office at 2000 McGill College, 4th floor, Montreal, QC, H3A 3H3. Price: Free for members of the User...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Jesse Liberty at the Montreal User Group, take 3

    - by pluginbaby
    This is our last attempt to get Jesse Liberty at the Montreal User Group (and there won’t be any take 4 as this is the very last meeting of the season), so we cross fingers that everything will be fine this time! RunAtServer Consulting is the proud sponsor of this event. What: Silverlight 4, MVVM and Test-Driven Development When: June 16, 2010 at 6:15pm. Where: Microsoft Montreal office at 2000 McGill College, 4th floor, Montreal, QC, H3A 3H3. Price: Free for members of the User Group, 5$ for anyone else.

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  • How do people get around the Carmack's Reverse patent?

    - by Rei Miyasaka
    Apparently, Creative has a patent on Carmack's Reverse, and they successfully forced Id to modify their techniques for the source drop, as well as to include EAX in Doom 3. But Carmack's Reverse is discussed quite often and apparently it's a good choice for deferred shading, so it's presumably used in a lot of other high-budget productions too. Even though it's unlikely that Creative would go after smaller companies, I'm wondering how the bigger studios get around this problem. Do they just cross their fingers and hope Creative doesn't troll them, or do they just not use Carmack's Reverse at all?

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  • Best practice to propagate preferences of application

    - by Shebuka
    What is your approach with propagation to all classes/windows of preferences/settings of your application? Do you share the preference_manager class to all classes/windows who need it or you make variables in each classes/windows and update them manually each time setting are changed? Currently I have a PreferencesInterface class that hold all preferences and is responsible to default all values with a dedicated method called on create and when needed, all values are public, so non getters/setters, also it have virtual SavePreferences/LoadPreferences methods. Then I have PreferencesManager that extends from PreferencesInterface and is responsible for actually implementation of SavePreferences/LoadPreferences. I've made this basically for cross-platform so that every platform can have a different implementation of actual storage (registry, ini, plist, xml, whatever).

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  • When to mark a user story as done in scrum?

    - by Saeed Neamati
    There is a notion in scrum that emphasizes delivery of workable units at the end of each sprint. Each workable unit also maps directly of indirectly to a user story and when in new sprint PO introduces new PBI (new user stories), this means that practically team can't always go back to previous user stories to do the rest of the job, which in turn means that when you implement a user story, you should do it as complete as it's known to the team in that time, and you shouldn't forget anything (something like "I'm sorry, I've forgotten to implement validation for that input control" or "I didn't know that cross-browser check is part of the user story"). At the other hand, test, backward compatibility, acceptance criteria, deployment and more and more concepts come after each user story. So, when can team members know that the user story is done completely, not just for demo, and start a new one?

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  • Cuda vs OpenCL - opinions

    - by Martin Beckett
    Interested in peoples opinions of Cuda vs openCL following NVidia's Cuda4 release. I had originally gone with openCL since cross platform, open standards are a good thing(tm). I assumed NVidia would fall into line as they had done with openGL. But having talked to some NVidia people, they (naturaly) claim that they will concentrate on CUDA and openCL is hampered by having committees and having to please everyone - like openGL. And with the new tools and libs in CUDA it's hard to argue with that. -I'm in a fairly technical market so I can require the users to have particular HW.

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  • Working with Lightweight User Interface Toolkit (LWUIT) 1.4

    - by janice.heiss(at)oracle.com
    Vikram Goyal's informative and practical article, "Working with Lightweight User Interface Toolkit (LWUIT) 1.4," shows developers how to best take advantage of LWUIT 1.4. LWUIT is a user interface library designed to bring uniformity and cross mobile interface functionality to applications developed using Java Platform, Micro Edition (Java ME). Version 1.4 offers support for XHTML, multi-line text fields, and customization to the virtual keyboard.Goyal notes in the article that, "Perhaps the most important feature of this release is the ability for LWUIT to support XHTML. Specifically, it now supports XHTML MP (Mobile Platform) 1.0, a version of XHTML designed for mobile phones. To be even more specific, it now supports CSS styling for the HTMLComponent within the LWUIT library through Wireless Application Protocol CSS (WCSS)." Read the entire article here. 

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  • Multiple vulnerabilities in Mozilla Firefox

    - by chandan
    CVE DescriptionCVSSv2 Base ScoreComponentProduct and Resolution CVE-2011-2372 Permissions, Privileges, and Access Controls vulnerability 3.5 Firefox web browser Solaris 11 11/11 SRU 3 Solaris 10 Contact Support CVE-2011-2995 Denial of Service (DoS) vulnerability 10.0 CVE-2011-2997 Denial of Service (DoS) vulnerability 10.0 CVE-2011-3000 Improper Control of Generation of Code ('Code Injection') vulnerability 4.3 CVE-2011-3001 Permissions, Privileges, and Access Controls vulnerability 4.3 CVE-2011-3002 Denial of Service (DoS) vulnerability 9.3 CVE-2011-3003 Denial of Service (DoS) vulnerability 10.0 CVE-2011-3004 Improper Input Validation vulnerability 4.3 CVE-2011-3005 Denial of Service (DoS) vulnerability 9.3 CVE-2011-3232 Improper Control of Generation of Code ('Code Injection') vulnerability 9.3 CVE-2011-3648 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') vulnerability 4.3 CVE-2011-3650 Improper Restriction of Operations within the Bounds of a Memory Buffer vulnerability 9.3 CVE-2011-3651 Denial of Service (DoS) vulnerability 10.0 CVE-2011-3652 Denial of Service (DoS) vulnerability 10.0 CVE-2011-3654 Denial of Service (DoS) vulnerability 10.0 CVE-2011-3655 Improper Control of Generation of Code ('Code Injection') vulnerability 9.3 This notification describes vulnerabilities fixed in third-party components that are included in Sun's product distribution.Information about vulnerabilities affecting Oracle Sun products can be found on Oracle Critical Patch Updates and Security Alerts page.

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  • Ios Game with many animated Nodes,performance issues

    - by user31929
    I'm working in a large map upside-down game(not tiled map),the map i use is a city. I have to insert many node to create the "life of the city",something like people that cross the streets,cars,etc... Some of this characters are involved in physics and game logic but others are only graphic characters. For what i know the only way i can achive this result is to create each character node with or without physic body and animate each character with a texture atlas. In this way i think that i'll have many performance problems, (the characters will be something like 100/150) even if i'll apply all the performance tips that i know... My question is: with large numbers of characters there another programming pattern that i must follow ? What is the approch of game like simcity,simpsons tapped out for ios,etc... that have so many animation at the same time?

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  • JDK bug migration: components and subcomponents

    - by darcy
    One subtask of the JDK migration from the legacy bug tracking system to JIRA was reclassifying bugs from a three-level taxonomy in the legacy system, (product, category, subcategory), to a fundamentally two-level scheme in our customized JIRA instance, (component, subcomponent). In the JDK JIRA system, there is technically a third project-level classification, but by design a large majority of JDK-related bugs were migrated into a single "JDK" project. In the end, over 450 legacy subcategories were simplified into about 120 subcomponents in JIRA. The 120 subcomponents are distributed among 17 components. A rule of thumb used was that a subcategory had to have at least 50 bugs in it for it to be retained. Below is a listing the component / subcomponent classification of the JDK JIRA project along with some notes and guidance on which OpenJDK email addresses cover different areas. Eventually, a separate incidents project to host new issues filed at bugs.sun.com will use a slightly simplified version of this scheme. The preponderance of bugs and subcomponents for the JDK are in library-related areas, with components named foo-libs and subcomponents primarily named after packages. While there was an overall condensation of subcomponents in the migration, in some cases long-standing informal divisions in core libraries based on naming conventions in the description were promoted to formal subcomponents. For example, hundreds of bugs in the java.util subcomponent whose descriptions started with "(coll)" were moved into java.util:collections. Likewise, java.lang bugs starting with "(reflect)" and "(proxy)" were moved into java.lang:reflect. client-libs (Predominantly discussed on 2d-dev and awt-dev and swing-dev.) 2d demo java.awt java.awt:i18n java.beans (See beans-dev.) javax.accessibility javax.imageio javax.sound (See sound-dev.) javax.swing core-libs (See core-libs-dev.) java.io java.io:serialization java.lang java.lang.invoke java.lang:class_loading java.lang:reflect java.math java.net java.nio (Discussed on nio-dev.) java.nio.charsets java.rmi java.sql java.sql:bridge java.text java.util java.util.concurrent java.util.jar java.util.logging java.util.regex java.util:collections java.util:i18n javax.annotation.processing javax.lang.model javax.naming (JNDI) javax.script javax.script:javascript javax.sql org.openjdk.jigsaw (See jigsaw-dev.) security-libs (See security-dev.) java.security javax.crypto (JCE: includes SunJCE/MSCAPI/UCRYPTO/ECC) javax.crypto:pkcs11 (JCE: PKCS11 only) javax.net.ssl (JSSE, includes javax.security.cert) javax.security javax.smartcardio javax.xml.crypto org.ietf.jgss org.ietf.jgss:krb5 other-libs corba corba:idl corba:orb corba:rmi-iiop javadb other (When no other subcomponent is more appropriate; use judiciously.) Most of the subcomponents in the xml component are related to jaxp. xml jax-ws jaxb javax.xml.parsers (JAXP) javax.xml.stream (JAXP) javax.xml.transform (JAXP) javax.xml.validation (JAXP) javax.xml.xpath (JAXP) jaxp (JAXP) org.w3c.dom (JAXP) org.xml.sax (JAXP) For OpenJDK, most JVM-related bugs are connected to the HotSpot Java virtual machine. hotspot (See hotspot-dev.) build compiler (See hotspot-compiler-dev.) gc (garbage collection, see hotspot-gc-dev.) jfr (Java Flight Recorder) jni (Java Native Interface) jvmti (JVM Tool Interface) mvm (Multi-Tasking Virtual Machine) runtime (See hotspot-runtime-dev.) svc (Servicability) test core-svc (See serviceability-dev.) debugger java.lang.instrument java.lang.management javax.management tools The full JDK bug database contains entries related to legacy virtual machines that predate HotSpot as well as retired APIs. vm-legacy jit (Sun Exact VM) jit_symantec (Symantec VM, before Exact VM) jvmdi (JVM Debug Interface ) jvmpi (JVM Profiler Interface ) runtime (Exact VM Runtime) Notable command line tools in the $JDK/bin directory have corresponding subcomponents. tools appletviewer apt (See compiler-dev.) hprof jar javac (See compiler-dev.) javadoc(tool) (See compiler-dev.) javah (See compiler-dev.) javap (See compiler-dev.) jconsole launcher updaters (Timezone updaters, etc.) visualvm Some aspects of JDK infrastructure directly affect JDK Hg repositories, but other do not. infrastructure build (See build-dev and build-infra-dev.) licensing (Covers updates to the third party readme, licenses, and similar files.) release_eng (Release engineering) staging (Staging of web pages related to JDK releases.) The specification subcomponent encompasses the formal language and virtual machine specifications. specification language (The Java Language Specification) vm (The Java Virtual Machine Specification) The code for the deploy and install areas is not currently included in OpenJDK. deploy deployment_toolkit plugin webstart install auto_update install servicetags In the JDK, there are a number of cross-cutting concerns whose organization is essentially orthogonal to other areas. Since these areas generally have dedicated teams working on them, it is easier to find bugs of interest if these bugs are grouped first by their cross-cutting component rather than by the affected technology. docs doclet guides hotspot release_notes tools tutorial embedded build hotspot libraries globalization locale-data translation performance hotspot libraries The list of subcomponents will no doubt grow over time, but my inclination is to resist that growth since the addition of each subcomponent makes the system as a whole more complicated and harder to use. When the system gets closer to being externalized, I plan to post more blog entries describing recommended use of various custom fields in the JDK project.

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  • Hear about Oracle Supply Chain at Pella, Apr 27-29 '10

    - by [email protected]
    Oracle Customer Showcase - Apr 27-29'10 Featuring Pella Corp. Delivering Greater Customer Value "Discovering the Lean Value Chain" Pella is once again hosting Oracle customers at a mega-reference event in Pella, Iowa, on April 27-29. The agenda features a cross-stack set of topics and issues, including strategies for delivering customer value, improving the customer experience, Value Chain Planning / Manufacturing / Enterprise Performance Management, and Lean practices. Several executives will keynote, including Pella CIO Steve Printz. The event includes a demo grounds, round-table discussion groups, plant tours, and networking opportunities. !  

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  • Which kind of public sitemap should I build for a search based navigation site

    - by Noam
    I have a search based navigation web-site. Each query has filters as well as sort-by. The search results point to end-pages inside the site. Each of those pages has many outlinks to other end-pages. Currently I have a XML sitemap which directs crawlers to all the end pages. I'm trying to add a silo sitemap directory to improve SEO. Assuming this is the right direction I have a couple of options: end pages sorted alphabetically. Pages by major search filters, and then divide alphabetically. Pages for every filter and cross option between them and the sort-by. Which would you recommend and why? NOTE: I'm not referring to a XML sitemap.

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  • How to Setup Network Link aggregation (802.3ad) on Ubuntu

    - by Sysadmin Geek
    Do you need to pump large amounts of data to a multitude of clients simultaneously, while only using a single IP address? By using “link aggregation” we can join several separate network cards on the system into one humongous NIC. Latest Features How-To Geek ETC Learn To Adjust Contrast Like a Pro in Photoshop, GIMP, and Paint.NET Have You Ever Wondered How Your Operating System Got Its Name? Should You Delete Windows 7 Service Pack Backup Files to Save Space? What Can Super Mario Teach Us About Graphics Technology? Windows 7 Service Pack 1 is Released: But Should You Install It? How To Make Hundreds of Complex Photo Edits in Seconds With Photoshop Actions Super-Charge GIMP’s Image Editing Capabilities with G’MIC [Cross-Platform] Access and Manage Your Ubuntu One Account in Chrome and Iron Mouse Over YouTube Previews YouTube Videos in Chrome Watch a Machine Get Upgraded from MS-DOS to Windows 7 [Video] Bring the Whole Ubuntu Gang Home to Your Desktop with this Mascots Wallpaper Hack Apart a Highlighter to Create UV-Reactive Flowers [Science]

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  • Limit the amount a camera can pitch

    - by ChocoMan
    I'm having problems trying to limit the range my camera can pitch. Currently my camera can pitch around a model without restriction, but having a hard time trying to find the value of the degree/radian the camera is currently at after pitching. Here is what I got so far: // Moves camera with thumbstick Pitch = pController.ThumbSticks.Right.Y * MathHelper.ToRadians(speedAngleMAX); // Pitch Camera around model public void cameraPitch(float pitch) { pitchAngle = ModelLoad.camTarget - ModelLoad.CameraPos; axisPitch = Vector3.Cross(Vector3.Up, pitchAngle); // pitch constrained to model's orientation axisPitch.Normalize(); ModelLoad.CameraPos = Vector3.Transform(ModelLoad.CameraPos - ModelLoad.camTarget, Matrix.CreateFromAxisAngle(axisPitch, pitch)) + ModelLoad.camTarget; } I've tried restraining the Y-camera position of ModelLoad.CameraPos.Y, but doing so gave me some unwanted results.

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  • Can't decide between Java or Python for college [on hold]

    - by Will Harrison
    I'm returning to college in about a month for Computer Science. My problem is, I have been programming on the web since I left (4 years ago), using PHP, ASP.NET, and JavaScript. I want to bone up on a more general purpose language that is cross platform before I begin. I would also like to be using a language that is common at my school and I know that they teach the students C++, Java, and Python. I would like to choose between Java or Python but I'm not sure which one. What do you think would be better based on job prospects in the next 2 years and community?

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  • Améliorer la pertinence des réponses aux demandes clients et réduire les DMT*

    - by Valérie De Montvallon
    Le Knowledge Management pour améliorer la pertinence des réponses aux demandes clients et réduire les DMT Avec le témoignage de SFR Lundi 2 juillet de 8h30 à 10h30 à l’Automobile Club de France, Paris Web, appel vocal, rendez-vous en agence, vos clients s'attendent aujourd’hui à obtenir une réponse unique, pertinente et rapide, quel que soit le canal de contact. Vos conseillers clients et vos agents ont besoin d'avoir accès facilement à l'information nécessaire. La volumétrie des données utilisées par les services de relation clients (centres de contacts, vendeurs en magasin, community manager…) est impressionnante, mixant souvent plusieurs sources d’information et nécessitant des recherches sémantiques. Rendez-vous le 2 juillet pour découvrir comment un outil de Knowledge Management permet d’optimiser la pertinence des résultats de recherche. Au cours de cette matinée d’échanges, Jocelyn Aubry, DSI Relation Client Grand Public chez SFR, partagera son expérience d'intégration de la solution Oracle InQuira pour constituer une base de connaissance unique et cross-canal, au service de ses conseillers clients. Inscription : [email protected]

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  • How do I teach bash in Ubuntu some curse words?

    - by NitinAb
    When bash encounters an unknown command(word?) it does this : The program 'hello' can be found in the following packages: * hello * hello-debhelper Try: sudo apt-get install <selected package> what I would like to know is how this is done so I can edit it or add something before it to cross check the unknown word from a home grown dictionary which would have phrase:reply pairs that can then be sent to output. I am guilty of not looking enough for it around .. but the few bash guides I tried digging up didn't have anything on this. Maybe I am looking at the wrong places .. any pointers? And yes I am doing this so every time I type wtf when a program fails , I want something nice thrown back at me...

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