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  • DNS Provider/Domain Registrar

    - by Arcath
    I have a whole bunch of domains with my current web host and when i got the package i got it with a few gig of web space and a bunch of mysql databases but times have changed and now and i don't use the hosting im paying for, and i just my host as a DNS server to forward everything else where. The process of removing the host is going to require me to transfer all the domains to another package etc... which is going to cause disruption so my question is: Who is the best provider for DNS only? I don't want any space or mail just someone to hold the domains and let me set any DNS options I want (A/MX/CNAME records for everything, even possibly the ability to point my domains at my own DNS server).

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  • Database/Web Server and SQL Server Setup - Security?

    - by Jess
    This seems really basic, but I couldn't find an answer already ... we are looking to deploy a website to an IIS server, and a database to a separate server. We aren't sure how to best secure this for access by internal users and internet. The IIS Server is not connected to the domain, and neither is the database at the moment. Should it be? Also, if we use SQL Server authentication instead of Windows Authentication, should we just hard-code the user/password into our internal apps?

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  • Oracle Solaris 11 Summit Day at the LISA Conference 2011-Register Today!

    - by Terri Wischmann
    We have successfully launched and shipped Oracle Solaris 11!  Come to the LISA 2011 Conference in Boston, MA to learn about all the latest and greatest Oracle Solaris 11 technologies. On Tuesday, 12/6/11 we are hosting our 2nd annual Oracle Solaris 11 Summit Day! It's a Free full day of sessions covering the latest OS technologies, and a chance for you to meet key members of the Oracle Solaris engineering team as they conduct a deep-dive exploration of core Solaris features. See agenda below -Register Today!!  Time  Topic  Presenter  9:00 -9:30 am  Oracle Solaris 11 Strategy  Markus Flierl  9:30 - 11:00 am  Next Generation OS Lifecycle Management with Oracle Solaris 11  Dave Miner/Bart Smaalders  11:00 am  - 12:00 pm  Data Management with ZFS  Mark Maybee  12:00 - 1:00 pm  LUNCH  All  1:00 - 2:30 pm Oracle Solaris Virtualization and Oracle Solaris Networking  Mike Gerdts/Sebastian Roy 2:30 - 3:15 pm Security in your Oracle Solaris Cloud Environment  Glenn Faden  3:15 - 3:30 pm  BREAK  All  3:30 - 4:15 pm Oracle Solaris - The Best Platform to run your Oracle Applications David Brean  4:15 - 5:00 pm Oracle Solaris Cluster - HA in the Cloud Gia-Khahn Nguyen  5:00 - 6:30 pm  Reception  All

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  • vnc connection from linux to windows ce

    - by JosiP
    Im having troubles while im trying to connect from linux to Windows CE, via VNC viewer. Here is what i can see on log: /usr/bin/vncviewer 10.1.1.57 VNC Viewer Free Edition 4.1.2 for X - built Apr 20 2011 12:04:25 Copyright (C) 2002-2005 RealVNC Ltd. See http://www.realvnc.com for information on VNC. Tue Jul 2 12:15:04 2013 CConn: connected to host 10.1.1.57 port 5900 CConnection: Server supports RFB protocol version 3.5 CConnection: Using RFB protocol version 3.3 TXImage: Using default colormap and visual, TrueColor, depth 24. CConn: Using pixel format depth 6 (8bpp) rgb222 CConn: Using ZRLE encoding I cannot see anything - only black screen. Restarting device does not help. Device is connected directly to machine by crossed ethernet cable, and its IP is assigned by DHCP. Any clues, ideas, what can i do to get normal view ? best regards J.

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  • Running programs in cache and registers

    - by OSX NINJA
    In my operating systems class we were shown a picture depicting a hierarchy of memory starting from most expensive and fastest at the top and least expensive and slowest at the bottom. At the very top was registers and underneath it was cache. The professor said that the best place to run programs is in cache. I was wondering why programs can't be run in registers? Also, how can a program load itself into cache? Isn't the cache something that's controlled by the CPU and works automatically without software control?

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  • What platform to use for browser based turn based strategy game

    - by sunwukung
    I want to write a browser based strategy game that can be played by two players in separate locations. The game itself is predominantly turn based. To that end, I want to determine the correct platform on which to build this game. To prevent gamers "gaming" the system, the business logic needs to reside in the server. I could arguably use AJAX for a large part of the games functionality, but at two key points in the game loop, the opposing player can "counter" the current players move. In addition, when it's time for the players to swap, AJAX polling is likely to fall short, so it's starting to look like WebSockets is going to be a requirement to pull this off smoothly. So, the remaining question is regarding the back end. I'd kinda like to build this in Python/Flask - but this is primarily out of wanting to tackle a project with that language, not neccessarily because it's the appropriate tool for the job. The next most likely candidate has got to be NodeJS given it's (apparently) tighter integration with the WebSockets protocol. My question, then, is regarding the best platform on which to pursue this objective.

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  • Oracle Retail Industry Forum Europe 2014 – Registration Now Open!

    - by Marie-Christin Hansen-Oracle
    We are delighted to announce that registration for the 4th annual Oracle Retail Industry Forum Europe (ORIF Europe) is now open. The event is being held from 10-11 September at the Renaissance St Pancras Hotel in London. ORIF Europe is a must attend event for Oracle Retail customers, retailers who are about to embark on an Oracle implementation, or for those who simply wish to learn more about Oracle Retail solutions and how they support the provision of commerce anywhere. Further details will be announced over the coming weeks, but already confirmed as speakers are: Paul Hornby, Head of eCommerce at Shop Direct, who will discuss the company’s ambitions, challenges faced and the strategy undertaken by the team in driving the business from a catalogue-based to a web-based commerce business. The session will reveal how Shop Direct and Oracle Retail are working together to achieve the transformation of this business into a world-class digital retailer, by building a foundation for future growth for each of its individual brands and target markets. Kate Ancketill, CEO and Founder of GDR Creative Intelligence who will illustrate what best-in-market 'Access Anywhere' retail looks like. From individual retail and next generation personalisation of in-store service, to the land grab for delivery innovation, cutting edge brands are 'training' consumers to check into stores in exchange for concrete benefits. Kate will explore the opportunity this is opening up across the retail landscape. Register for the Oracle Retail Industry Forum today to secure your place.

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  • Does Dynamic DNS require separate subdomains?

    - by kce
    Hello. I have a functioning DHCP/DNS (ISC Bind 9.6, DHCP 3.1.1) server running on Debian that I would like to add DynamicDNS functionality to. I have a pretty simple question: Does DynamicDNS require (or recommend) separate sub-domains? I have seen a few tutorials where the the clients that are acquiring their IP addresses and other networking information via DHCP are on a different sub-domain as the servers which are statically configured (both in terms of IP, and DNS). For example: All the clients are on ws.example.org and the servers on example.org. Right now all of our servers and clients are in the same domain (example.org) but spread across different zone files (because we have multiple subnets). The clients are configured with DHCP and the servers are configured statically. If I want to setup DynamicDNS for the clients should I use a separate sub-domain? What's the best practice here (and why or why not would it be a bad idea to do otherwise)? Thanks.

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  • What stands out on a Juniors CV

    - by DeanMc
    Hi all, I am looking for advice, hopefully from people more experienced that me. I am going to start applying for junior positions for .net development in the summer. At the moment the only thing on my CV is a project I have done for Windows Phone 7 called sprout sms. It allows the user to send webtext as provided by Irish Operators. The app is doing well and is top ten in my local marketplace (Ireland). By trade I am a salesman and that is the extent of most of my employment. I haven't been to college and due to financial commitments I would not be able to go down the road of full time education. I have kept up to date with various .net related tech in a junior capacity and am looking to now change careers. What I am look to see is what stands out on a juniors CV. My lack of education stands against me so I am looking to offset this with practical experience. I am open to all suggestions and from the end of this month I am free to pursue "notches" which will make my CV stand out. So in short if you where hiring a Junior, what would you like to see that would make you take a second look or request an interview? NOTE: I do fear this is a subjective subject, rather than debate what is the best items to have on a Juniors CV I would like to concentrate on what info you would give to a junior who is looking to apply for a job this year. Thanks to all that respond.

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  • What's the easiest way to migrate one Mac OS X volume to another

    - by teabot
    I want to move a volume from a smaller drive to a larger unformatted one. What is the best way to achieve this? Ideally I'd like the new volume to have the same name as the older volume as it contains user accounts, and is a destination of various symlinks that I have on other volumes. Update: I used Carbon Copy Cloner in the end and it worked perfectly. I was able to simply rename the new volume in Finder to the same name as the old volume and then powered down and removed the old drive on which the volume lived. When I restarted, the new volume seamlessly worked in place of the old volume.

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  • LibGdx efficient data saving/loading?

    - by grimrader22
    Currently, my LibGDX game consists of a 512 x 512 map of Tiles and entities such as players and monsters. I am wondering how to efficiently save and load the data of my levels. At the moment I am using JSON serialization for each class I want to save. I implement the Json.Serializable interface for all of these classes and write only the variables that are necessary. So my map consists of 512 x 512 tiles, that's 260,000 tiles. Each tile on the map consists of a Tile object, which points to some final Tile object like a GRASS_TILE or a STONE_TILE. When I serialize each level tile, the final Tile that it points to is re-serialized over and over again, so if I have 100 Tiles all pointing to GRASS_TILE, the data of GRASS_TILE is written 100 times over. When I go to load/deserialize my objects, 100 GrassTile objects are created, but they are each their own object. They no longer point to the final tile object. I feel like this reading/writing files very slow. If I were to abandon JSON serialization, to my knowledge my next best option would be saving the level data to a sql database. Unless there is a way to speed up serializing/deserializing 260,000 tiles I may have to do this. Is this a good idea? Could I really write that many tiles to the database efficiently? To sum all this up, I am trying to save my levels using JSON serialization, but it is VERY slow. What other options do I have for saving the data of so many tiles. I also must note that the JSON serialization is not slow on a PC, it is only VERY slow on a mobile device. Since file writing/reading is so slow on mobile devices, what can I do?

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  • Which smartphone OS would you choose for your users ?

    - by Florent
    While we currently only use windows mobile smartphone, my boss seems less and less reluctant to try and choose a new kind of OS for our users corporate phones. For some reasons, we can't use a Blackberry Enterprise Server, so i guess our only choice is between Iphone OS and Android (or Blackberry without BES ? I don't really know if this works fine) We need activesync capable smartphones of course, and activesync security policies must be available (pin when using your phone for example). Centralized Phone management would be nice too :D Any ideas on what should be the best smartphone to choose for our users ?

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  • How to set up an exim backup mail server

    - by luciano rinetti
    i am using Exim for some years (now i have v4.74 on Ubuntu Server 11.04) with good results, with ClamAV and SpamAssassin. Now i'd like to set up a backup server to improve the continuity of service. Reading the official Exim doc. (specifications and the Philip Hazel book on Exim4 2nd Edition) i don't found a complete guide to implement a synchronized structure (primary + backup). Please could you show me a document/s or URL that let me set it up and offer a better service ? Best Regards luciano

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  • Out-of-the-Box Integration Links Primavera Solutions with PeopleSoft Projects Applications

    - by Sylvie MacKenzie, PMP
    In a move that brings best-in-class enterprise project portfolio management to Oracle’s PeopleSoft enterprise resource planning customers, Oracle announced the integration of Oracle’s PeopleSoft projects applications and Oracle’s Primavera P6 Enterprise Project Portfolio Management. The combination of PeopleSoft financial controls and Primavera portfolio management capabilities brings greater oversight of end-to-end processes to help organizations improve the planning and execution efforts needed to deliver projects on time and within budget. “As an organization with many high-value, project-driven initiatives, we are very pleased to see Oracle’s investment in this important integration,” says Janardhanan Sankar, senior vice president for technology and quality at ITC Infotech India Ltd. Oracle’s PeopleSoft projects applications enable project-centric organizations and departments to establish core operational processes for full project lifecycle management across operations and finance. The integration with Primavera P6 Enterprise Project Portfolio Management means organizations can eliminate costly and difficult-to-maintain proprietary integrations. Organizations can also standardize on the Oracle technologies to Align back-office budgets and costs with project operations to help ensure accurate forecasting of costs, resources, and schedules Provide an accurate single source of truth to financial managers and analysts using Oracle’s PeopleSoft projects applications, and to project managers using Primavera P6 Enterprise Project Portfolio Management  Enhance project collaboration and execution by having all users utilizing common solutions to communicate, plan, and deliver projects “By bringing together Oracle’s PeopleSoft projects applications and Oracle’s Primavera P6 Enterprise Project Portfolio Management, we are able to provide customers with the infrastructure they need to achieve a single source of truth on the projects they are managing,” says Paco Aubrejuan, Oracle’s group vice president and general manager, PeopleSoft. “This real-time visibility drives profitability, increases productivity, and improves operations.” For more information, view the on-demand Webcast, “Bridging Business Processes for Optimal Portfolio Performance,” or read about the new integration.

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  • Feasability of mobile 2D multiplayer RPG game with interactive bitmap background

    - by user2827214
    I'm looking to develop a 2D multiplayer RPG game for Android, with a bird's eye view similar to that of zelda/pokemon. The game is very simple in all ways since my intent is for thousands of players to occupy the same world which I imagine requires good performance. However, I am unsure about the performance requirements of two properties: the tile map that is used as a background is dynamic (interactive). For example, a player steps in the water, and the water turns black. Every tile in the game does this. the tile map is the same object used for all players, but it is displayed differently on each user's mobile device, even though the players exist in the same world. For example, the water that turned black is displayed as red on all other players' screens. I have knowledge of java, but almost none regarding game dev. tools. Is there a best process for these requirements? Should I develop in pure java, or use some tool like Slick2D etc.? How performance intensive are these properties, if even possible? Edit: There are no collisions in the game or difficult animations, I am imagining simply changing the colors of the tiles (like in the examples), and a client-server architecture

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  • Multitenant Design for SQL Azure: White Paper Available

    - by Herve Roggero
    Cloud computing is about scaling out all your application tiers, from web application to the database layer. In fact, the whole promise of Azure is to pay for just what you need. You need more IIS servers? No problemo... just spin another web server. You expect to double your storage needs for Azure Tables? No problemo; you are covered there too... just pay for your storage needs. But what about the database tier, SQL Azure? How do you add new databases easily, and transparently, so that your application simply uses more of SQL Azure if its needs to? Without changing a single line of code? And what if you need to scale back down? Welcome to the world of database scalability. There are many terms that describe database scalability, including data federation, multitenant designs, and even NoSQL depending on the technical solution you are implementing.  Because SQL Azure is a transactional database system, NoSQL is not really an option. However data federation and multitenant designs offer some very interesting scalability options that are worth considering. Data federation, a feature of SQL Azure that will be offered in the future, offers very interesting capabilities available natively on the SQL Azure platform. More to come in a few weeks... Multitenant designs on the other hand are design practices and technologies designed to help you reach flexible scalability options not available otherwise. The first incarnation of such a method was made available on CodePlex as an open source project (http://enzosqlshard.codeplex.com).  This project was an attempt to provide a sharding library for educational purposes.  All that sounds really cool... and really esoteric... almost a form of database "voodoo"... However after being on multiple Azure projects I am starting to see a real need. Customers want to be able to free themselves from the database tier, so that if they have 10 new customers tomorrow, all they need to do is add 2 more SQL Azure instances. It's that simple. How you achieve this, and suggested application design guidelines, are available in a white paper I just published.  The white paper offers two primary sections. The first section describes the business and technical problem at hand, and how to classify it according to specific design patterns. For example, I discuss compressed shards through schema separation. The second section offers a method for addressing the needs of a multitenant design using a new library, the big bother of the codeplex project mentioned previously (that I created earlier this year), complete with management interface and such. A Beta of this platform will be made available within weeks; as soon as the documentation will be ready.   I would like to ask you to drop me a quick email at [email protected] if you are going to download the white paper. It's not required, but it would help me get in touch with you for feedback.  You can download this white paper here:   http://www.bluesyntax.net/files/EnzoFramework.pdf . Thank you, and I am looking for feedback, thoughts and implementation opportunities.

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  • How important is graceful degradation of JavaScript? [closed]

    - by Stephen
    Should web developers continue to spend effort progressively enhancing our web applications with JavaScript, ensuring that features gracefully degrade, thereby ensuring accessibility? Or should we spend that time focused on new features or other areas of development? The subtext of that question would be: How many of our customers/clients/users utilize our websites or applications with JavaScript disabled? Do you have any projects with requirements that specifically demand JavaScript functionality (almost all of mine do), and do those requirements also demand graceful degradation? For the sake of asking this question, I pulled up programmers.stackexchange.com without JavaScript enabled, and I was greeted with this message: "Programmers - Stack Exchange works best with JavaScript enabled". It was difficult to log in, albeit the site seemed to generally work okay. (I wasn't able to vote up any questions.) I think this is a satisfactory approach to development. Imagine the effort involved in making all of the site's features work with plain old HTML and server-side logic. On the other hand, I wonder how many users have been alienated by this approach. We've all been trained (at least the good developers among us) to use progressive enhancement and to ensure our web applications' dynamic features degrade gracefully. Is this progressive enhancement just pissing into the wind, or do some of our customers actually utilize certain web services without JavaScript enabled?

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  • Exchange 2003 - Keep user's mailbox but disable account and prevent new emails

    - by molecule
    Hi all, Just wanted to know what's your take on this... A user has left the company but may return in future. I would like to disable his AD account, archive all his emails, keep his mailbox and prevent new emails from being sent to him. What's the "best practice" method of doing this? Please enlighten and thanks in advance. What I would do: Reset AD password Change SMTP address - leading to NDRs if new emails are sent to his/her previous address Logon as him/her and archive emails Disable AD account Hide address from GAL

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  • Portal and Content - Components, part 3 – Applied Customization Framework (4 of 7)

    - by Stefan Krantz
    Have you ever been challenged with the situation where your work task asks you to implement functionality in the WebCenter Portal and you browse through the Resource Catalog (Business Dictionary) and find the functionality you need. However when you get started there is small short comings and you ask your self- how can I re-use what is out of the box ca?- I wonder what code I need to use to produce the similar functions and include my new requirements?- Must I write a new taskflow? The answer to above questions are in many times answered with simply you can  do a taskflow customization to out-of-the-box taskflows. In this post I will help you understand how to do such customization. Best described is a 4 step process, see image flow below for illustration: Just to clarify few naming confusions that might occur when go through above process. Customization Role is a function within JDeveloper that will allow you to implement view and flow customizations to existing taskflows WebCenter Portal – Spaces Taskflow Customization Framework this technology scope do not only refer to WebCenter Spaces, this also include WebCenter Portal/Framework A taskflow customization do not overwrite or replace any code, it just creates an additional tip view of the taskflow in the MDS for the current application (WebCenter Portal or WebCenter Spaces) To sum up this simple procedure I also like to help you find your way around the main topic for this post series, this post series is focusing primarily on Content integration with WebCenter Portal, so where can I find content related taskflows in the WebCenter Libraries. The list below mention some useful locations to taskflows and each taskflow page fragments. Library Reference - WebCenter Document Library Service View Content Presenter Path: oracle.webcenter.doclib.view.jsf.taskflows.presenterTaskflow: contentPresenter.xml - The Content Presenter taskflowTaskflow: contentPresenterWizard.xml - The publishing wizard to select content, select template and preview including contributionDocument Manager Path: oracle.webcenter.doclib.view.jsf.taskflows.docManager Taskflow: documentManager.xml - The Document Manager taskflow which includes references to document management feature including browsing, download, uploading and viewing. For more information on Taskflow customizations please see following documentation:http://docs.oracle.com/cd/E23943_01/webcenter.1111/e10148/jpsdg_taskflows.htm#BACIEGJD

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  • Time Machine for Windows

    - by Kevin L.
    A simple Google search for "Time Machine for Windows" results in a flurry of different little apps. But instead of relying on forum anecdotes and advertisements, I call on the much wiser Super User beta community for some depth on this one. Having Time Machine running on Leopard is like a warm, fuzzy blanket of comfort that I never got with RAID, rsync, or SyncToy on Windows. I'm not asking the community what the "best" backup software for Windows is, but instead: Is there any true Time Machine clone for Windows, one that includes as many of the following as possible: Completely transparent, "set-it-and-forget-it" backup Incremental backups (changes only) for every hour for a day, every day for a month, and every week until the backup disk is full Ability to rebuild from this backup disk in case of main drive meltdown (the backup doesn't have to be bootable; neither are Time Machine disks) Extremely easy to use UI (target user == wife). Bonus points for a beautiful UI

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  • Good Laptop .NET Developer VM Setup

    - by Steve Brouillard
    I was torn between putting this question on this site or SuperUsers. I've tried to do a good bit of searching on this, and while I find plenty of info on why to go with a VM or not, there isn't much practical advise on HOW to best set things up. Here's what I currently HAVE: HP EliteBook 1540, quad-core, 8GB memory, 500GB 7200 RPM HD, eSATA port. Descent machine. Should work just fine. Windows 7 64-bit Host OS. This also acts as my day-to-day basic stuff (email, Word Docs, etc...) OS. VMWare Desktop Windows 7 64-bit Guest OS with all my .NET dev tools, frameworks, etc loaded on it. It's configured to use 2 cores and up to 6GB of memory. I figure that the dev env will need more than email, word, etc... So, this seemed like a good option to me, but I find with the VM running, things tend to slow down all around on both the host and guest OS. Memory and CPU utilization don't seem to be an issue, but I/O does. I tried running the VM on an external eSATA drive, figuring that the extra channel might pick up the slack. Things only got worse (could be my eSATA enclosure). So, for all of that I have basically two questions in one. Has anyone used this sort of setup and are there any gotchas either around the VMWare configuration or anything else I may have missed here that you can point me to? Is there another option that might work better? For example, I've considered trying a lighter weight Host OS and run both of my environments as VMs? I tried this with Server 2008 Hyper-V, but I lose too much laptop functionality going this route, so I never completed setup. I'm not averse to Linux as a host OS, though I'm no Linux expert. If I'm missing any critical info, feel free to ask. Thanks in advance for your help. Steve

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  • Displaying device contacts with an indication that the contact is registered to the app

    - by Prasanna Aarthi
    We are developing a mobile app that needs to pick up device contacts, display them and indicate if the contact has already registered with this app. We have our DB in the server and the app fetches data using web services. What will be the best approach to implement the above scenario taking performance into consideration. Option 1: Every time user opens the app,fetch the contacts and send the list of email addresses to the server, check with the registered email ids and return the list of registered users in the contact list. In this approach whenever user opens the particular page, he needs to wait for few seconds to load data, but the contacts will be the latest from the device. Option 2: First time when the user opens the app, fetch contacts ,send the entire list of contacts and save it in the DB, retrieve list of registered users in the contacts then save this to local DB. From now on, data will be fetched from local DB and displayed. When a new user registers in the app, again check with records in central DB and send list of new users who are in your contacts that have registered to your app. This list will be added to local DB. and the process continues. In this case the new contacts added by user will not be updated in the app but retrieval and display of records would be quick. What would be the correct approach? In case there is a better way of doing this, please let me know.

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  • Perl script segfaulting after 64-bit upgrade

    - by Brent
    I recently upgraded a 32-bit Debian server to 64-bit by re-installing, and copying my data into place. After this I have a perl script that repeats the following, and is segfaulting on the tell line: seek(FIN,$ps,0); tell(FIN, $ps); $line=<FIN>; I don't speak perl, so I'm not sure exactly what is going on here. I can get the script to run (apparently successfully) by commenting every occurrence of tell, but this is obviously not the best solution. I suspect that tell is calling a 32-bit binary or something, and that is the cause of the segfault - but I don't know. Can someone explain what tell does, and if it is indeed a separate binary, what package it belongs to (or how it is installed ie. cpan)? Or perhaps I am on the wrong track?

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  • Standards for how developers work on their own workstations

    - by Jon Hopkins
    We've just come across one of those situations which occasionally comes up when a developer goes off sick for a few days mid-project. There were a few questions about whether he'd committed the latest version of his code or whether there was something more recent on his local machine we should be looking at, and we had a delivery to a customer pending so we couldn't wait for him to return. One of the other developers logged on as him to see and found a mess of workspaces, many seemingly of the same projects, with timestamps that made it unclear which one was "current" (he was prototyping some bits on versions of the project other than his "core" one). Obviously this is a pain in the neck, however the alternative (which would seem to be strict standards for how each developer works on their own machine to ensure that any other developer can pick things up with a minimum of effort) is likely to break many developers personal work flows and lead to inefficiency on an individual level. I'm not talking about standards for checked-in code, or even general development standards, I'm talking about how a developer works locally, a domain generally considered (in my experience) to be almost entirely under the developers own control. So how do you handle situations like this? Are the one of those things that just happens and you have to deal with, the price you pay for developers being allowed to work in the way that best suits them? Or do you ask developers to adhere to standards in this area - use of specific directories, naming standards, notes on a wiki or whatever? And if so what do your standards cover, how strict are they, how do you police them and so on? Or is there another solution I'm missing? [Assume for the sake of argument that the developer can not be contacted to talk through what he was doing here - even if he could knowing and describing which workspace is which from memory isn't going to be simple and flawless and sometimes people genuinely can't be contacted and I'd like a solution which covers all eventualities.]

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  • Spirent Communications Improves Customer Experience with Knowledge Management

    - by Tony Berk
    Spirent Communications plc is a global leader in test and measurement inspiring innovation within development labs, communication networks and IT organizations. The world’s leading communications companies rely on Spirent to help design, develop, validate, and deliver world-class network, devices, and services. Spirent’s customers require high levels of support for a diverse and complex product portfolio, and the company is committed to delivering on this requirement. Spirent needed a solution to help its customers get the information they need quickly and at their convenience through its Web site. After evaluating several solutions, Spirent selected and deployed Oracle Knowledge for Web Self Service Enterprise Edition. Oracle Knowledge Management uses natural language processing to understand the true intent of each inquiry logged via the support portal’s search function. The Spirent Knowledge Base on the company’s Customer Support Center (CSC) finds the best possible answer using search enhancement features?such as communications industry-specific libraries and federation to search external sources. Spirent has reduced contact center call volume while better serving its customers. Each time a customer uses the knowledge base, they find answers faster than by calling, and it saves Spirent an average of US$210 per call?which is significant when multiplied across the thousands of calls received monthly. Oracle Knowledge also helps support engineers find answers more quickly, enabling the company to scale without adding additional support engineers. Oracle Knowledge is integrated with Spirent's Siebel Contact Center implementation to provide an integrated desktop for CRM and agent intelligence, avoiding the need for contact center personnel to toggle between various screens to address customer inquiries, thereby accelerating customer service. Click here to learn more about Sprient's use of Siebel CRM and Oracle Knowledge Management.

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